Operations Manager

We are looking for an experienced, hands-on Operations Manager to take responsibility for the efficient day-to-day running of our operations and ensure reliable, safe and high-quality service delivery to our customers.

Key ResponsibilitiesOperations Management

• Manage and coordinate daily waste collection, rubble removal, garden refuse and recycling operations.
• Plan and monitor routes, schedules, vehicles and operational teams.
• Ensure scheduled services are completed efficiently and on time.
• Resolve operational issues, delays, missed collections and service failures.
• Monitor productivity, service levels and operational costs.
• Identify opportunities to improve efficiency and reduce unnecessary costs.

Fleet & Equipment

• Oversee the availability, utilisation and maintenance of company vehicles and equipment.
• Monitor fuel usage, vehicle downtime and maintenance requirements.
• Ensure drivers conduct vehicle checks and report defects.
• Coordinate vehicle repairs and maintenance where required.

People Management

• Lead and manage drivers, collection teams and other operational employees.
• Allocate daily duties and monitor attendance, productivity and performance.
• Promote accountability, teamwork, safety and professional conduct.
• Conduct operational briefings and ensure employees follow company procedures.

Customer & Service Management

• Ensure consistent, professional service to domestic, commercial and industrial customers.
• Handle escalated customer complaints and operational queries.
• Investigate and resolve service issues promptly.
• Maintain strong relationships with key customers.

Health, Safety & Compliance

• Ensure safe working practices across all operations.
• Ensure appropriate PPE is used and company safety procedures are followed.
• Maintain required operational and safety records.
• Ensure compliance with applicable company and regulatory requirements.

Experience & Requirements

Essential:

• 5 years' experience in operations management or a senior operational supervisory role.
• Proven experience managing drivers, field-based teams and daily service operations.
• Experience managing fleet, vehicles, routes and schedules.
• Strong people management and performance management experience.
• Experience managing customer service and operational complaints.
• Good computer literacy, including Microsoft Office and Excel.
• Strong organisational, problem-solving and decision-making skills.

Industry experience – highly advantageous:

• Waste management / waste collection
• Recycling
• Environmental services
• Logistics and transportation
• Fleet management
• Rubble removal / skip hire
• Construction
• Facilities or cleaning services

Direct experience managing waste collection vehicles, drivers, collection routes, recycling operations or similar field-based services will be particularly advantageous.

Pay: Up to R20 000,00 per month

Work Location: In person