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Operations Planning Coordinator

Bidvest Tank Terminals

Durban, KwaZulu-Natal

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This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

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Job description

Job Advert Summary

Bidvest Tank Terminals has a vacancy for an Operations Planning Co-ordinator. This opportunity exists within the Logistics Department, based in Durban, reporting to the Logistics Planning Supervisor. The candidate must meet the following minimum criteria.

Minimum Requirements

  • Matric
  • Logistics/ Supply Chain/ Operations degree would be advantageous
  • Minimum 3 years Logistics/ Planning/ Customer Services experience
  • SAP Oil-In-One experience
  • Experience in the Chemical/ Petro-chemical industry would be advantageous
  • Experience in Bulk Liquid Storage Facility/ Terminal Operations would be advantageous

Duties and Responsibilities

  • Track and record progress against operations plan
  • Ensure that all variances from plan are flagged to the relevant Managers and Shift Supervisors
  • Ensure any afterhours amendments to orders, customer request and planned eta’s are timeously updated on the system and communicated to the sites
  • Follow up on orders not action according to planned dates and update the system accordingly
  • Monitor vehicle status on sites, follow up on excessive vehicle standing times and escalate delays to the relevant Managers and Shift Supervisors
  • Follow up on the delivery and collection of customer drums from the various sites
  • Follow up on the arrival and clearing of rail cars
  • Co-ordinate and record vehicle over/under loads
  • Pre-advise Sasol export containers onto Navis
  • Complete Sasol Dangerous Goods Declaration (DGD) document for export isotainer & flexi-tainer
  • Liaise closely with the sites to ensure that all planned activities (shipping, road, rail, transfers, drumming) are efficient and effectively executed
  • Liaise with customers afterhours; keeping them informed of delays or constraints on site that will impact on timeous execution of their orders
  • Track and monitor progress on all orders and provide feedback to the clients and management as and when required
  • Liaise with internal departments on site activity and planning related matters
  • Attend to permit requests
  • Review site activity performance (plan vs actual & turnaround times) daily, weekly and monthly and report thereon
  • Submit daily reports per shift to the Planning and Operations Management team on progress against customer orders
  • Ensure all customer complaints or other incidents are timeously escalated to the relevant managers
  • Comply with all planning and other business procedures, standards and work instructions
  • General administrative duties within the planning department
  • Ensure that there is an effective shift handover

Knowledge, Skills and Abilities required

  • Ability to plan organise, prioritise and multi-task
  • Excellent communication skills (written and verbal)
  • Customer focused

Found on Indeed · Posted 3 weeks ago · Last checked 2 weeks ago

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Durban?

Many customer service roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 3 weeks ago

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