Sales and Delivery Administrator

Role Overview

Internal Sales is responsible for supporting the external sales team and sales manager in driving revenue growth by managing quotes, coordinating service delivery, and ensuring a seamless customer experience. This role also plays a key part in monitoring the tender department which includes preparing and assisting in the response to tenders (RFPs/RFQs), ensuring accurate, compliant, and competitive submissions.

Key Responsibilities

Sales Support & Coordination

• Assist Business Development Managers with day-to-day sales activities and administrative support
• Prepare and manage quotes for connectivity, cloud, and VoIP solutions
• Liaise with suppliers for pricing, feasibility and availability
• Track orders from quote to installation and ensure timely updates to clients
• Maintain CRM system with accurate opportunity and customer data
• Follow up on outstanding quotes and assist in closing deals

Customer Engagement

• Act as a point of contact for client queries, providing quick and accurate responses
• Build strong relationships with customers through proactive communication
• Assist with onboarding new clients and service changes/upgrades
• Handle escalations internally to ensure customer satisfaction

Tender / RFP / RFQ Management

• Assist with review incoming tenders, setting up internal meetings in order for the team to assess technical requirements, timelines, and compliance criteria
• Coordinate internally with sales, technical, legal, and finance teams to gather required input
• Assist where needed to compile, format, and submit high-quality tender responses within deadlines
• Assist with sourcing and consolidating pricing from multiple suppliers to ensure competitive bids
• Ensure all documentation (certifications, compliance docs, SLAs, etc.) is accurate and up to date
• Track tender submissions and maintain a repository of past responses for reuse
• Assist in post-submission follow-ups and clarifications with clients

Operational & Administrative Duties

• Ensure all quotes and proposals meet company margin and pricing guidelines
• Assist with reporting on pipeline, conversions, and tender success rates
• Maintain organized documentation for deals, tenders, and supplier pricing
• Support internal process improvements to increase efficiency in sales operations