Technical Advisor

Job Advert Summary

To provide expert and technical support to the farmer (customer), regarding the quality of feed that is produced by the Feed Milling operations, with a specific emphasis on system implementation, monitoring the quality and the successful investigation and settlement of all customer complaints.

Minimum Requirements

• Grade 12 (Matric)
• BSc Agriculture, B Animal Science, National Diploma in Animal Production, or an equivalent qualification
• Minimum of 3 years' sales and technical experience
• SACNASP registration
• Valid driver's licence
• Proficiency in Microsoft Office Suite
• Administration and record-keeping skills
• Experience working with CRM systems
• Sound knowledge of the Fertilizers, Farm Feeds, Agricultural Remedies and Stock Remedies Act, 1947 (Act 36 of 1947)
• Dynamic and self-motivated
• Strong analytical and problem-solving skills
• Computer literacy
• Excellent verbal and written communication skills
• Customer relationship management skills
• Planning and organisational skills
• Ability to work independently and as part of a team
• Technical sales and advisory skills

Duties and Responsibilities

• Ensure continuous on-farm technical advice and support to customers through regular farm visits.
• Arrange customer visits with technical support team.
• Gather production information from farms to use as proof of product performance.
• Evaluate the performance of products and feeding programs.
• Do product performance benchmarking thorough identify the strong and weak points of the opposition products.
• Ensure all claims are correctly investigated, all administrative tasks are done correctly.
• Assist the technical department with performance data and the interpretation of the data
• Attend to Farmers days and other information sessions to provide product information.
• Giving feedback and sales reports
• Ensure the effective management of client accounts
• Ongoing customer engagement and communication across various platforms, such as WhatsApp, Email and other electronic platforms.
• Evaluation of raw materials/ final products and interpretation of laboratory results.
• Attend Sales meetings, give feedback on product performance, new product development, re-positioning, and improvement of existing products.
• Manage the pricing and volumes of the product range.
• Identify new opportunities by evaluating the market and new opportunities with regards to trends and prices.
• Give feedback on problems (solved and unsolved) as well as claims.
• Monitor market trends and developments.
• Identify potential clients, support existing clients and ensure overall achievement of sales targets.
• Monthly liaison with Customers which accounts are in arears
• Monthly feedback to the financial department with regards to Debtors that are in arears
• Daily feedback on CRM (Skynamo)
• Weekly Feedback report
• Weekly Data analysis, interpretation
• Farm visit report after each client visit
• Internal Sales and Technical workshops and or training
• Further studies are encouraged, although not expected
• External Sales and Technical workshops and or training