Browse live receptionist jobs in Welkom, Free State. Salaries, top employers and how to apply. Updated regularly.

REQUIREMENTS Minimum education (essential): National Senior Certificate Minimum applicable experience (years): 12 years experience in a reception or office administration role. Required nature of experience: Experience managing reception/front desk duties. General office administration and clerical support experience. Experience handling phone calls, emails, and visitor management. Exposure to data capturing and filing systems. Experience working in a fast-paced office environment. Skills and K…

Office Administrator

What you will do Front desk and visitors Greet and welcome every visitor, customer and employee warmly and professionally. Assist walk-in customers and external visitors with enquiries and direct them to the right person or department. Notify departments when their visitors arrive, and show visitors to the correct meeting room. Monitor building access, make sure visitors sign in and follow security protocols, and report any concern promptly. Calls and communication Provide switchboard relief co…

FRONT DESK COORDINATOR FTC

Key Accountabilities/ Principle Responsibilities Reception Effective reception services to support office operations Switchboard management Reception appearance and adherence to business etiquette Visitors and register management Courier management Management of deliveries and receiving Message taking Reception security Boardroom/s management and assist with setup Provide efficient and professional reception services to support client operations Respond to all calls in professional manner, ensu…

Receptionist

**Introduction to the VKB Group**  

The VKB Group is an agricultural company, providing support to farmers and producing straight\-from\-the farm\-foods for consumers. Apart from the various consumer brands, the VKB Group is also represented by its regional brands: VKB, GWK and NTK. Our roots are firmly planted in agriculture with farming at our core, continuously growing and evolving throughout the years.


Starting with providing everything needed on the farm to produce food, we now also operate in all areas of the food supply chain: processing, logistics, and national and global market channels.


This “house of brands” we’ve established with the support of our farmer shareholders is the foundation for building the agribusiness of the future.

**Job Description**


The ideal team player will be responsible to manage the internal administration of an organisation or a task.

**Requirements**

* Grade 12 or NQF4
* Experience in the agriculture industry will serve as recommendation
* Numerate
* Computer literate especially in MS Word and MS Excel
* Thorough, precise and accurate
* Constantly adding value to the current functions of the position
* Clear Criminal Record

**Duties And** **Responsibilities**

* Maintain high standards for administration
* Goods received voucher and completion of invoices
* Processing stock claims
* Minimize risk to the company
* Issue GRV's for stock as well as monitoring deviation report
* Client service
* Stock Control
* Other job\-related administrative duties

**Skills Required**

* Problem definition and analyses
* Communication
* Maintaining Long term relationships
* Teamwork
* Compliance
* Organizing
* Planning
* Personal Resilience

**Other Information**

* The company can expire jobs at any time at their own discretion.
* VKB Group and/or its subsidiary companies will use any personal data collected through the job opportunities section of this website for recruitment purposes only and, should your application be successful, for purposes connected with your employment.
* VKB Group is an equal opportunity employer. VKB Group’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to VKB Group’s Employment Equity \& Transformation Strategy. VKB Group actively supports the recruitment of People with Disabilities.
* **Things to take note of when applying through our Career Portal.**
* Use Google Chrome when accessing the portal
* Clear copy of your CV in either PDF or Word
* The CV should not have handwriting on the document
* **NB!** Only Submit your CV on the **Upload CV section** of the application form and not a PDF that includes other documents such as ID, Driver’s License and other documents. The application form will make provision for the candidate to upload supporting documents.
* **When uploading profile picture**, make sure the minimum size uploaded is **300 x 300px**

Junior Retail Branch Admin Assistant - NTK Retail, Tzaneen

We are looking for an individual who has excellent communication and time management skills. You will be working for a company that is over 100 years old with strong values, which are customer centric.

  


**RESPONSIBILITIES INCLUDE:**

  

* Reception
* Typing
* Record keeping
* Handling of switchboard
* Client Services
* Data input and scanning of documents
* General office duties
* Handling of petty cash

  

**QUALIFICATIONS REQUIRED FOR THE POSITION:**

  


* Grade 12

  


**EXPERIENCE REQUIRED FOR THE POSITION:**

  


* 1\-2 years’ relevant office administration experience will be a definite advantage  


**SKILLS REQUIRED FOR THE POSITION:**
* Administration skills
* Computer skills
* Good interpersonal skills and communication skills
* Time management skills

ADMIN CLERK(B3): OUDTSHOORN LIFE OFFICE

DEBTORS ADMINISTRATOR / RECEPTIONIST CLERK

**Location:** Phoenix, Durban  
**Position:** Full\-Time  
**Salary:** Based on experience and qualifications  
**Industry:** Medical Billing \| Healthcare Administration \| Debt Collections \| Accounts

About the Job

We are looking for an experienced **Debtors Administrator / Receptionist Clerk** to join our medical practice.

The successful candidate will be responsible for **front\-desk reception, patient administration, medical billing, debtors administration and the recovery of outstanding patient\-liable accounts**.

The ideal candidate must have previous experience in a medical practice and a strong understanding of medical billing, medical schemes, patient liability, debtors and healthcare administration.

Requirements

* Matric / Grade 12
* Previous experience working in a **medical practice**
* Experience in **medical billing and debtors administration**
* **Must have experience working on EMD**
* Strong knowledge of **medical schemes and their portals**
* Strong understanding of medical billing and patient\-liable accounts
* Previous accounting/debtors experience
* Relevant qualifications will be advantageous
* Good computer, communication and organisational skills
* Ability to work accurately under pressure

Key Responsibilities

**Debtors \& Accounts**

* Manage and maintain allocated patient\-liable debtor books
* Review and monitor age analysis and identify overdue accounts
* Follow up outstanding patient accounts via telephone, email and SMS
* Record and monitor payment arrangements
* Assist with accounts submitted for legal collections
* Capture and allocate remittances accurately and timeously
* Reconcile patient accounts and follow up outstanding balances

**Medical Billing**

* Process and capture medical claims accurately
* Work confidently on **EMD**
* Work with various medical scheme portals
* Understand remittances, rejections, short payments and patient\-liable amounts
* Follow up rejected and outstanding claims

**Reception**

* Welcome and assist patients professionally
* Clerk/check patients in when they arrive
* Verify and update patient information
* Handle telephone calls and patient enquiries
* Assist with appointments and general administrative duties

Skills \& Attributes

The successful candidate must be professional, reliable, organised, accurate and trustworthy, with excellent communication skills and the ability to deal confidently with patients, debtors and medical schemes.

**To Apply:**

Send your CV to **nexusivtherapy@gmail.com**

**Contact:** 069 552 6254

Pay: R6 000,00 per month

Work Location: In person

Debtors Administrator

We are seeking a versatile and motivated individual to join our team in Nelspruit / Mbombela. The ideal candidate will have a strong background in **Administration, Electrical Engineering, Mechanical Engineering, or Quantity Surveying (QS)**.

This role requires a proactive professional who can handle technical support, project documentation, and administrative duties while being mobile and flexible with work\-related travel.

**Key Responsibilities**

* Provide administrative and technical support across ongoing projects and site operations.
* Prepare, manage, and audit project documentation, reports, and correspondence.
* Assist in coordinating schedules, site visits, and operational activities.
* Travel locally and regionally as required to support site tasks and client requirements.
* Maintain clear communication between office staff, engineering teams, and external stakeholders.

**Key Requirements \& Qualifications**

* **Educational / Technical Background:** Qualification or proven experience in **Admin, Electrical, Mechanical, or Quantity Surveying (QS)**.
* **Driver's License:** Must hold a valid South African Driver’s License and be comfortable driving regularly for work.
* **Travel \& Relocation:** Must be willing to travel for work and open to relocating to other provinces
* Strong organizational, communication, and computer literacy skills.
* Ability to work independently and manage project deadlines effectively.

**Benefits \& Work Environment**

* Competitive salary negotiable based on experience and qualifications.
* Opportunity for professional growth within an established technical environment.

Pay: From R4 500,00 per month

Work Location: In person

Spa Receptionist
  

(21126\)

  

At One\&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

  

  

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One\&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

  

Job Summary


To welcome guests and answer all enquiries whilst observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist, are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary. The Head Spa Sales \& Reservations is responsible for driving the revenue of all business centers in the spa through effective scheduling, yield management and sales. As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering ESPA and Hotel brand standards. Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team.


Key Duties and Responsibilities


* To co\-ordinate guests consultation records with the Therapists.
* Ensure that all relevant spa staff receives a print out of their daily schedule.
* To adhere to an agreed reporting system on a timely basis.
* To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
* Complete daily opening procedures and check lists per relevant area daily.
* Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
* Assist with administration duties such as, purchasing, receiving and inventory reporting.
* To aim to give the clientele the best possible service, and make the client feel important.
* To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
* To ensure that all administrative procedures run professionally.
* To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
* To have full retail knowledge of products and prices charged.
* Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager.
* To participate in training and personal development programs within the Spa Department.
* To perform any other duties deemed reasonable by Management.
* To be responsible for preparing the reception for the next shift. Ensuring all messages has been passed on before leaving and that adequate supplies of all public information material are available.

Sales \& Revenue Management


* Drive revenue of treatments and spa programmes through ensuring effective scheduling and yield management.
* Maximise sales by driving up selling and cross sales by the Reservations Team.
* Strive to exceed personal and team sales targets and objectives as set by the Spa Director/Manager.
* Assist the Treatment Manager where required, to produce monthly statistical reports and KPIs, reviewing with the Spa Director/Manager and ESPA to identify business and revenue opportunities.
* Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions.
* Assist the Treatment Manager where required in calculating team incentives/commissions on a monthly basis, submitting to the Spa Director/Manager for approval.
* Accountable for tracking; monitoring; and developing ESPA Active Retail activity within the team.
* Ensure turn away business and repeat guests are accurately tracked by the Spa Sales \& Reservations team through the Spa Software.
* Drive up selling of spa promotions whilst ensuring uptake is recorded.
* Liaise with other hotel departments to maximise revenue opportunities.
* Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work.
* Responsible for maintaining an effective retail stock control system including monthly inventory and placing orders to par level. Monitor theft activity as part of this process.
* Adjust par levels and retail sales focus according to business needs and consumer demand.

  

**Guest Relations**


* Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
* Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
* Conduct spa tours for VIPs, journalists and prospective members. Act as an Ambassador for the spa at all times.
* Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, communicating with the Spa Director/Manager at all times.
* Ensure Spa Sales \& Reservationists regularly record guest preferences, accurately updating guest profiles.
  

**Duty Management**


* Act as Duty Manager when assigned this role as part of the rota created by the Spa Director/Manager.
  

When on duty:


* Ensure the facility is adequately manned at all times. Oversee the smooth running of all business centres in the spa.
* Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
* Responsible for Opening/Closing Procedures when on duty.
* Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution.
* Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads.
* Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets.
  

**Personnel Management**


* Responsible for creating and maintaining staff rosters for Spa Sales \& Reservations according to business demands, ensuring adequate cover at all times.
* Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
* Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa Receptionists, under the supervision of and in communication with the Spa Director/Manager.
* Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
* Hold monthly meetings with Spa Sales \& Reservations Team to communicate, motivate and be aware of staff needs.
* Conduct effective inductions and on\-going training for all Spa S

Spa Receptionist

**Additional Information**  

**Job Number**26123302  

**Job Category**Rooms \& Guest Services Operations  

**Location**East Pier Office, 7 East Pier Road, V\&A Waterfront, Cape Town 8001, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands\-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.


**CRITICAL TASKS**


**Safety and Security**


* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

**Guest Relations**


* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.

**Working with Others**


* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

**Quality Assurance/Quality Improvement**


* Comply with quality assurance expectations and standards.

**Physical Tasks**


* Enter and locate work\-related information using computers and/or point of sale systems.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Read and visually verify information in a variety of formats (e.g., small print).
* Stand, sit, or walk for an extended period of time or for an entire work shift.

**Check\-in/Check\-out**

* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.

**Communications**

* Provide assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

**Reports/Recordkeeping**

* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks.
* Print contingency lists to have a record of all guests in case of emergency.

**Guest Services**

* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

**Cash Handling**

* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

**Policies and Procedures**

* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and department policies and procedures.
* Perform other reasonable job duties 

Front Desk Agent (Night Audit) - The Cape Town EDITION Hotel (Pre-opening)

* Act as the primary liaison between patients, staff, and external service providers.


* Provide clear, timely information to patients about processes, wait times, and care plans.


* Reassure and empathize with patients to create a comfortable and welcoming environment


* Facilitate patient admission,transfers, and discharge processes efficiently.


* Offer creative solutions and ideas to improve service quality and address recurring issues.


* Monitor and maintain effective patient flow within the Trauma Unit and reception area.


* Perform regular rounds in the Trauma Unit and main reception to assess patient needs and address concerns


* Provide consistent feedback to managers on patient complaints and potential areas for improvement


* Assist the Unit Manager and other staff in implementing patient\-centred service strategies


* Handle patient complaints with professionalism and escalate unresolved issues to Client Service or management as necessary.


* Collaborate with internal teams and external service providers to resolve patient concerns promptly.


* Compile and submit daily reports on patient flow, challenges, and resolutions.


* Document patient interactions and maintain accurate records.


* Attend daily management meetings and provide relevant updates.


* Empathy : Ability to understand and respond to patient concerns compassionately.


* Problem – Solving : Proactively address challenges and suggest innovative solutions to improve the patient journey.


* Adaptability: Remain Flexible to handle the dynamic nature of the Trauma Unit and reception environment


* Professionalism: Maintain a high standard of conduct, confidentiality, and reliability.


* Build and maintain effective relationships with all internal and external stakeholders.


* Demonstrate positive and professional interaction with internal and external stakeholders while upholding the Melomed Values.


* Strictly adhere to all policies and procedures relating to this job description including those within the Company.

  

* Minimum of 2 years of experience in a similar role.


* Hospital/Hospitality industry experience is essential


* Effective communication and interpersonal skills


* Strong understanding of trauma processes


* Excellent computer proficiency


* Ability to prioritize tasks in a fast\-paced environment


* Attention to detail and strong listening skills


* Ability to remain calm and empathetic under pressure

Front Office Information Co-Ordinator - Night Shift

**Receptionist – Toyota Bedfordview**

  



The purpose of the position is to ensure all incoming calls in the dealership switchboard are timeously answered and the front desk is professionally managed; creating a welcoming experience for both telephonic and walk\-in customers.

**Specific Role Responsibilities**:


Specifications for these positions will be discussed if a candidate is invited for an interview.

**The responsibilities of a Receptionist include the following tasks:**

* Professionally welcoming all walk\-in customers to the dealership and ensure that they are taken care of.
* Effectively and professionally handling incoming calls, including the accurate taking of messages and speedy relay thereof to relevant people.
* Ensure that the reception and coffee bar area is kept clean and tidy at all times.
* Provide callers and customers in the dealership with accurate information, taking care to always be knowledgeable and updated around changing information.
* General administration duties as may be requested by management.

**Qualifications and Experience**:


Minimum Qualifications and Experience needed:

* Matric
* Office Administration/Secretarial qualification (NQF5\+) would be an advantage.

**Skills and Personal Attributes****:**


Minimum requirement:

* Computer literate (Office suite)
* Communication skills in English (read, write \& speak)
* Working with people, able to easily establish good relationships with stakeholders.
* Administration skills
* Planning and organizing; organizes and structures own time effectively; works systematically and plans things in advance; effectively manages own time.
* Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure. Copes with setbacks and unforeseen challenges.
* Problem solving: Identifies problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve them.
* Attention to detail
* Initiative
* Following instructions and procedures.
* Quick Learning: Rapidly absorbs new information. Learns, remembers and applies new techniques or procedures.
* Flexible: Adapts readily to new situations and ways of working. Is able to cope with changing demands or objectives.
* Self\-motivated, trustworthy and highly responsible.
* Friendly, approachable
* Reliable
* Consistent

Receptionist - Toyota Bedfordview

Receptionist Toyota Bedfordview The purpose of the position is to ensure all incoming calls in the dealership switchboard are timeously answered and the front desk is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Specific Role Responsibilities : Specifications for these positions will be discussed if a candidate is invited for an interview. The responsibilities of a Receptionist include the following tasks: Professionally welcoming all walk-i…

**Additional Information**
**Job Number** 
 26123302
   

  

**Job Category** 
 Rooms \& Guest Services Operations
   

  

**Location** 
 East Pier Office, 7 East Pier Road, V\&A Waterfront, Cape Town 8001, South AfricaVIEW ON MAP
   

  

**Schedule** 
 Full Time
   

  

**Located Remotely?** 
 N
   

  

**Position Type** 
 Non\-Management
   

  

**Position Summary**
 Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
   

  

 No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands\-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
   

  

**CRITICAL TASKS**
**Safety and Security**
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.


**Guest Relations**
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.


**Working With Others**
* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.


**Quality Assurance/Quality Improvement**
* Comply with quality assurance expectations and standards.


**Physical Tasks**
* Enter and locate work\-related information using computers and/or point of sale systems.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Read and visually verify information in a variety of formats (e.g., small print).
* Stand, sit, or walk for an extended period of time or for an entire work shift.


**Check\-in/Check\-out**
* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.


**Communications**
* Provide assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.


**Reports/Recordkeeping**
* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks.
* Print contingency lists to have a record of all guests in case of emergency.


**Guest Services**
* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.


**Cash Handling**
* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.


**Policies and Procedures**
* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and departm

**Job Description**
****Job title/position:****
 Receptionist
   

  

****Number of positions:****
 1
   

  

****Function and Business Unit:** 
**Central Services** 
**– Facilities****
 The role is to create a welcoming environment for the organization, its clients, and guests manage our front desk daily and to perform a variety of administrative and clerical tasks.
   

  

**Key Responsibilities**
* Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
* Receiving and sorting daily mail
* Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
* Provide basic and accurate information in\-person and via phone/email
* Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
* Order front office supplies and keep inventory of stock
* Update calendars and schedule meetings
* Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing


**Skills**
****Skills and attributes required for the role:****
* Good communication skills
* Customer handling
* Friendly and Approachable
* Presentable
* Telephone etiquette and the ability to respond professionally to clients on the telephone
* Interpersonal skills
* Active listening


**Personal Attributes**
* Good attention to detail
* Positive attitude
* Professionalism and Confidentiality
* Flexibility to deal with diverse people
* Cooperative


****Minimum requirements to apply for the role (including qualifications and experience):****
* Grade 12
* 1 – 2 years’ experience in a reception role
* Computer Literacy
* Working knowledge of Microsoft Office

* Greet callers and in\-office patients warmly and provide courteous service.
* Understand the responsibility of serving as the first point of contact for patients at our practice.
* Use sound judgement in handling calls and in\-person interactions, especially when dealing with highly sensitive medical information.
* Answers calls within three\-four rings.
* When scheduling patients and/or checking a patient in, be sure to add and update demographics and insurance information for that individual thoroughly and accurately.
* Confirm, cancel, reschedule, and update patient appointments at request of patient and/or provider.
* Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
* Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
* Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
* Communicates as needed with providers and other staff about any patient concerns/issues. Consults with the office manager about any system problems.
* Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
* Address patient concerns efficiently and effectively.
* Uses customer service principles and techniques to deal with patients calmly and pleasantly.
* Other clerical duties as assigned by the office manager/administrator.
* Some travel required between multiple locations.


**Qualifications**
 Skills/Abilities
   

  

* Self\-starter with the ability to complete daily tasks with minimal supervision.
* Skill in communicating effectively with patients or providers about scheduling preferences.
* Ability to multitask effectively, dealing with phone calls, in\-office patients, staff, and others in a pleasant manner along with multiple tasks/projects.
* Ability to analyze situations and respond appropriately.
* Ability to use a multi\-line phone system, including transferring calls.
* Ability to speak clearly and concisely to be heard by callers and patients.
* Excellent organizational and time management skills.
* Superior interpersonal and problem\-solving skills to ensure coordinated efforts and patient satisfaction.
* Always maintain a professional and positive attitude.
* Common computer skills.
* Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.


**Education**
 High school diploma or GED (required)
   

  

 Associates or Bachelor's Degree (preferred)
   

  

**Experience**
 Two\-three years of medical office experience.
   

  

 Previous experience of a fast\-paced, high patient volume doctors office.

Front Desk Coordinator - Urology (31633)

( 21126 )
   

  

 At One\&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
   

  

 Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One\&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion
   

  

**Job Summary**
 To welcome guests and answer all enquiries whilst observing set standards. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Manager/Head Receptionist, are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary. The Head Spa Sales \& Reservations is responsible for driving the revenue of all business centers in the spa through effective scheduling, yield management and sales. As an Ambassador for the spa this role ensures outstanding five star guest relations, driving and delivering ESPA and Hotel brand standards. Provides support to the Spa Director as a Duty Manager and oversees the personnel management of the Spa Reception Team.
   

  

 Key Duties and Responsibilities
   

  

* To co\-ordinate guests consultation records with the Therapists.
* Ensure that all relevant spa staff receives a print out of their daily schedule.
* To adhere to an agreed reporting system on a timely basis.
* To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.
* Complete daily opening procedures and check lists per relevant area daily.
* Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
* Assist with administration duties such as, purchasing, receiving and inventory reporting.
* To aim to give the clientele the best possible service, and make the client feel important.
* To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
* To ensure that all administrative procedures run professionally.
* To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
* To have full retail knowledge of products and prices charged.
* Must attend all training courses as deemed necessary by the Head Receptionist/ Spa Manager.
* To participate in training and personal development programs within the Spa Department.
* To perform any other duties deemed reasonable by Management.
* To be responsible for preparing the reception for the next shift. Ensuring all messages has been passed on before leaving and that adequate supplies of all public information material are available.


 Sales \& Revenue Management
   

  

* Drive revenue of treatments and spa programmes through ensuring effective scheduling and yield management.
* Maximise sales by driving up selling and cross sales by the Reservations Team.
* Strive to exceed personal and team sales targets and objectives as set by the Spa Director/Manager.
* Assist the Treatment Manager where required, to produce monthly statistical reports and KPIs, reviewing with the Spa Director/Manager and ESPA to identify business and revenue opportunities.
* Play an active role in creating new initiatives in retail/booking incentives and cross selling promotions.
* Assist the Treatment Manager where required in calculating team incentives/commissions on a monthly basis, submitting to the Spa Director/Manager for approval.
* Accountable for tracking; monitoring; and developing ESPA Active Retail activity within the team.
* Ensure turn away business and repeat guests are accurately tracked by the Spa Sales \& Reservations team through the Spa Software.
* Drive up selling of spa promotions whilst ensuring uptake is recorded.
* Liaise with other hotel departments to maximise revenue opportunities.
* Ensure correct billing procedures and reconciliation of funds on reception at the close of each shift and at the end of the day’s work.
* Responsible for maintaining an effective retail stock control system including monthly inventory and placing orders to par level. Monitor theft activity as part of this process.
* Adjust par levels and retail sales focus according to business needs and consumer demand.


**Guest Relations**
* Be a constant presence at the spa reception taking regular walk rounds of all spa areas, ensuring interaction with guests and members.
* Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service.
* Conduct spa tours for VIPs, journalists and prospective members. Act as an Ambassador for the spa at all times.
* Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, communicating with the Spa Director/Manager at all times.
* Ensure Spa Sales \& Reservationists regularly record guest preferences, accurately updating guest profiles.


**Duty Management**
* Act as Duty Manager when assigned this role as part of the rota created by the Spa Director/Manager.


**When On Duty**
* Ensure the facility is adequately manned at all times. Oversee the smooth running of all business centres in the spa.
* Inform the relevant department head of any complaints or issues regarding the Spa’s facility, taking action or recommending amendments if necessary.
* Responsible for Opening/Closing Procedures when on duty.
* Complete opening procedures and check lists per relevant area on a daily basis, reporting any housekeeping or maintenance issues to the relevant department and ensuring prompt resolution.
* Attend hotel morning meetings, taking up to date revenue figures from the spa, communicating the day’s business, guests and any relevant activities to other department heads.
* Carry out daily briefings with the entire spa team, communicating guest information, hotel news and revenue targets.


**Personnel Management**
* Responsible for creating and maintaining staff rosters for Spa Sales \& Reservations according to business demands, ensuring adequate cover at all times.
* Maintain staff moral and council/motivate where necessary. Record, report and always attempt to resolve grievances as quickly as possible.
* Responsible for the recruitment, induction, training, development, performance appraisals and discipline of all Spa Receptionists, under the supervision of and in communication with the Spa Director/Manager.
* Oversee attendance sheets, sick leave and holiday arrangements, ensuring adequate business cover is maintained.
* Hold monthly meetings with Spa Sales \& Reservations Team to communicate, motivate and be aware of staff needs.
* Conduct effective inductions and on\-going training for all Sp

Acting as the point of contact between the professional staff and clients; • Screening and directing telephone calls and distributing correspondence; • Providing administrative assistance to the professional staff; • Handling requests and queries appropriately • Managing diary and schedule meetings and appointments • Making travel arrangements • Taking action list and drafting minutes • Handling and managing service providers and suppliers • Maintaining the office filing system

Function Administration Facility Life Bay View Private Hospital Position Reception Supervisor Introduction A vacancy exists for a Reception Supervisor, based at Life Bay View Private Hospital , reporting to Susan Visser, Patient Services Manager . The successful candidate will be responsible for managing the reception environment to ensure that all patient services and risk management protocols and procedures are complied with and strategic objectives are met by supervising, motivating and supp…

Reception Supervisor

Assistant Spa Manager - Constantia Position Title: Assistant Spa Manager Reporting To: Spa Manager Supervises: Spa Reception Team, Housekeeping Team, Spa Reservations, and Spa Therapists Purpose of the Role To support the Spa Manager in delivering an exceptional guest experience aligned with the purpose of restoring self through connection . This role is pivotal in creating a sanctuary where guests invest in elevating their spa experiences . The Assistant Spa Manager leads by example, embodying…

Assistant Spa Manager

We are looking for a reliable, detail\-oriented candidate who is physically strong enough to assist with lifting and moving stock when required, while also being comfortable with computer\-based administration and general office work.

**Duties will include:**

* Capturing information and updating records on a computer
* General office administration
* Assisting with stock control and stock counts
* Checking incoming and outgoing stock
* Preparing customer orders and courier paperwork
* Assisting with order processing and basic documentation
* Keeping stock and admin records accurate and organised
* Lifting and moving boxes when required

**Requirements:**

* Physically capable of handling boxes and stock safely
* Good computer skills
* Comfortable with email, spreadsheets and business systems
* Good attention to detail
* Organised and accurate
* Reliable and punctual

Pay: R6 000,00 \- R8 000,00 per month

Work Location: In person

Stockroom Assistant/Admin Clerk

Are you the office admin expert? Are you **Number 1** at being organised? Do your colleagues give you compliments on your work all the time?

If so, read on...

Based in Muckleneuk in Pretoria, **Apostil.co.za** is offering a full\-time position to an **admin star**, someone who can handle a large amount of admin work and be the hub of the organisation. Use your many years of experience in dealing with staff, clients and suppliers to organise an office that sends and receives many courier packages daily and organises driver schedules.

Your day\-to\-day work will entail:

* Dealing with all staff members to collate and disseminate client paperwork
* Handling couriers and drivers to have documentation and visas sent out at speed
* Communicating by email, as well as printing, scanning and organising vital client documents
* Interacting by phone and in person with clients in a fresh and happy manner

To apply, you must:

* Have a tertiary qualification (after Matric) and excellent written and spoken English skills
* Have 3\-5 years experience in managing an office with over 500 clients per month.
* Work with emails, printing, scanning, couriers and our CRM (Hubspot)
* Be able to interact occasionally with clients in\-person in a friendly and bubbly manner

To apply, send us a **one\-page PDF CV by email** only to clients@ (top of our website).

PS: To accept your application, please include in your email the price of a standard DIRCO apostille service (check our website).

\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-

*Salary is somewhat negotiable based on skills. Please do not apply if you do not qualify as per the points mentioned above. Applications from AI and LLMs will be rejected.*

Pay: From R14 000,00 per month

Work Location: In person

Purpose of the Job:Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.Willingness to conduct group exercise classesKey Performance Areas include:Assisting with Club Administration when necessaryCash managementCommunication with members and staffManaging of ReceptionistMonitoring of access and overrides for staff and membersReception stock controlResolvin…

Senior Receptionist - Queenswood

Skills & Attributes required:Excellent verbal and written communication, with strong telephone and email etiquette.Warm, guest-focused manner with genuine attentiveness to detail and guest preferences.Calm and effective under pressure, with strong problem-solving and service recovery skills.Comfortable with PMS/booking software and secure payment processing.Well-organized, accurate, and reliable with cash and billing procedures.Team-oriented, with the ability to coordinate smoothly across depar…

Front Desk Receptionist @ Boutique Hotel

A specialized oncology practice is seeking a skilled Medical Receptionist and Administrator to join our team. The ideal candidate will be responsible for managing patient liaison, coordinating treatment plans, handling general administration and reception, and providing personal assistant (PA) support. Prior experience in a medical setting is essential for this role. Medical Practice Receptionist & Administrator: Manage the reception and administration duties of a medical practice Assisting wit…

Receptionist Jobs in Welkom - Page 7

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