Browse 4738 live retail jobs across South Africa. Salary guide, top employers and free apply links. Updated regularly.

Shoprite Group of Companies is seeking a Regional Manager to take full ownership of Medirite Instore Dispensaries and Medirite Plus Stores across the region. You will drive performance, compliance and operations while leading a high-performing team from Centurion, Gauteng. Working with the Senior Regional Manager, you will develop Area Managers, ensure alignment with company standards and deliver strong financial results. J-18808-Ljbffr

Regional Retail Leader – Healthcare Stores

Job Intro Retail Sales Assistant - Polokwane, LP Limpopo Retail Sales Assistant Retail Sales Assistants keep the store running smoothly and customers happy in a fast-paced retail environment focused on footwear, apparel, and accessories. Job Specification ABOUT THE ROLE Welcome customers, answer questions, and guide them to the right products Give product advice and help customers find the correct size and fit Operate tills: process payments, check prices, and bag items Keep the shop floor clea…

Retail Sales Assistant

Join the dynamic team as a Retail Store Assistant. We are seeking enthusiastic and customer-focused individuals who are passionate about delivering exceptional retail experiences. As a Retail Store Assistant you will play a pivotal role in ensuring our customers receive outstanding service and find the products they need. Responsibilities: Customer Service: Greet and assist customers, providing expert advice on products and services to meet their needs. Sales: Drive sales by identifying custome…

Retail store assistant

Sanlam Developing Markets (SDM), a subsidiary of Sanlam Life Limited, seeks an experienced Branch Manager in South Africa to drive customer base growth and revenue for the Retail Mass division. You will guide Sales Consultants, ensure service excellence, and oversee branch operations with a strong emphasis on compliance and people management. The role requires leadership experience, knowledge of regulatory frameworks, and a track record in lending or credit. J-18808-Ljbffr

Branch Manager – Retail Growth & Service Leader

Sanlam Limited, through Sanlam Developing Markets, seeks a Branch Manager to drive growth of the Retail Mass portfolio, shaping the branch strategy and revenue. You will guide Sales Consultants, lead service delivery, ensure compliance, and manage day-to-day operations, performance, and stakeholder engagement. This role requires leadership experience, CPD, and a strong customer focus, with opportunities for career advancement within a leading South African financial services group. J-18808-Ljbf…

Retail Branch Lead — Growth & Service Excellence

Sanlam Developing Markets (SDM) is seeking a Branch Manager to grow the customer base and revenue of the Retail Mass through strategic leadership. You will guide Sales Consultants, drive a service culture, and ensure daily branch operations align with agreed strategy. The role requires leadership experience, CPD compliance, and strong regulatory and risk awareness, with a focus on delivering exceptional client experiences and managing stakeholder relationships. J-18808-Ljbffr

Retail Branch Leader: Growth & Service

Sanlam Developing Markets is seeking a Branch Manager to grow the customer base and revenue through strategic retail branch leadership. You will guide Sales Consultants, standardise activities and drive a results-focused service culture across the branch. You will also oversee daily operations, compliance, and people practices in collaboration with HR, delivering monthly sales and service planning and stakeholder engagement for sustained growth. J-18808-Ljbffr

Retail Branch Growth Leader - Finance & Service Excellence

Sanlam Retail Mass seeks a Branch Manager to grow the customer base and revenue by directing and overseeing the execution of the branch strategy. You will guide and unify the activities of Sales Consultants to meet strategic goals and ensure an optimal client experience. Leading day-to-day operations, you will manage branch planning, compliance, and risk. Strong leadership, stakeholder engagement, and data-driven decision making are essential for success. J-18808-Ljbffr

Branch Leader - Retail Banking Growth & Service

Sanlam Developing Markets (SDM) is seeking a Branch Manager to grow the customer base and revenue of the Retail Mass segment. You will develop and oversee the execution of the retail branch strategy, guiding Sales Consultants to achieve targets and ensuring an excellent client experience. You will lead day-to-day branch operations, ensure compliance and risk management, and collaborate with HR on people practices. A strong focus on results and stakeholder engagement is essential. J-18808-Ljbffr

Retail Branch Leader: Growth, Service & Strategy

Sanlam Developing Markets (SDM) is looking for a Branch Manager to grow the customer base and revenue of the Retail Mass segment. You will guide Sales Consultants, standardise activities, and lead a service delivery culture to ensure an optimal client experience. The role requires Matric, RE1/RE5, and at least 5 years in leadership with service management and credit experience. The position offers opportunities for career advancement within a leading financial services group. J-18808-Ljbffr

Retail Branch Manager: Growth & Service Leader

KAM e-commerce - on site position - Retail sector - Alberton Administer and maintaining product listings across online retails stores and e-commerce platforms to ensure product information is accurate, visible and up to date Support online trading process Monitor product performance by reviewing what was sold versus what has not sold Responsible for the administrative management of products on online retail platforms. Experienced dealing online retail portals, spreadsheets, product master data …

Administrator Retail Alberton

We are looking for a Retail Pharmacist Must be a Registered Pharmacist with SAPC Must have a BPharm Degree Must be willing to work retail hours Must be able to speak and understand Afrikaans

Retail Pharmacist

We are recruiting experienced Site Managers for fuel-retail operations across Mpumalanga Highveld, Mpumalanga Lowveld and Gauteng. The successful candidates will take overall responsibility for the day-to-day management and performance of a fuel-retail site, ensuring strong operational controls, excellent customer service, effective people management, compliance and achievement of operational and financial objectives. This is a senior operational role requiring an experienced, hands-on manager …

Site Manager – Fuel Retail | Multiple Sites

### **Overview**


LW Recruitment Consulting is seeking motivated and customer\-focused General Sales Workers to join a sales team in Pretoria. This role is well suited to matriculants who are looking to start building practical workplace experience in a customer\-facing environment.


The successful candidate will support daily sales activities, assist customers, maintain product displays, and help ensure the sales area is organised, welcoming, and ready for business. This is an excellent opportunity for someone who is eager to learn, grow professionally, and develop strong communication and retail sales skills.

### **Key Responsibilities**

* Welcome and assist customers in a friendly and professional manner
* Provide accurate information about products, pricing, and availability
* Support the sales process by helping customers identify suitable products
* Restock shelves and ensure products are neatly displayed
* Keep the sales floor clean, organised, and presentable at all times
* Assist with merchandising and promotional displays
* Handle basic customer queries and escalate more complex issues when needed
* Support stock checks and report low or damaged stock
* Process sales or assist at the point of sale where required
* Work closely with team members to achieve daily and monthly sales targets
* Follow company procedures, customer service standards, and workplace policies

### **Requirements**

* Matric / Grade 12 certificate
* Good verbal communication skills
* Basic numeracy and literacy skills
* Willingness to learn and take instruction
* Friendly, helpful, and professional attitude
* Ability to work well in a team
* Reliable, punctual, and responsible
* Comfortable working in a retail or sales environment
* Able to stand for extended periods and carry out general shop\-floor duties

### **Nice to Have**

* Previous retail, cashier, customer service, or sales experience
* Basic understanding of stock handling and merchandising
* Confidence in dealing with customers from diverse backgrounds

### **What Success Looks Like**

* Customers receive prompt, courteous, and helpful service
* The sales floor remains tidy, stocked, and visually appealing
* Sales support tasks are completed accurately and on time
* Team goals are supported through consistent effort and a positive attitude
* Opportunities to learn new responsibilities are embraced

### **Growth Opportunity**


This role offers a strong entry point for matriculants who want to gain hands\-on experience in sales and customer service. Successful candidates will have the opportunity to build workplace confidence, strengthen communication skills, and develop experience that can support future growth in retail, sales, and customer\-facing roles.

General Sales Worker( Matriculants )

Sanlam Developing Markets [SDM](a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms ofthe Sanlam Group Governance Policy, SDM is managed by the SA Reta…

Retail Branch Manager-Grahamstown

We are looking for a Retail QPB Pharmacist Assistant in Kampton Park Area Must be registered with SAPC as QPB Must have retail experience with Unisolve Must be able to speak and understand Afrikaans

Retail QPB Pharmacist Assistant

**Who are we?**

Sanlam Developing Markets \[SDM] (a wholly\-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry\-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.


**What will you do?**
---------------------

Drive Insurance and Lending business growth and client service achieving the agreed sales, drive targeted marketing initiatives and manage operational activities in the branch unit through a team of Branch Consultants. Thereby grow the customer base and revenue of Sanlam Retail Mass through the execution of the retail branch strategy. Guiding, integrating and standardising the activities, goals and objectives of various Consultants (Sales and Servicing) in the branch, in line with the strategy. Leading a service delivery culture and eco\-system within and outside of the branch to enable an optimal client experience. Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Being a key representative for the retail branch in the industry.


**What will make you successful in this role?**
-----------------------------------------------

**QUALIFICATIONS**  

* Matric (Grade 12\)
* Passed the FAIS RE5
* 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
* Class of Business compliant per product category (annual)
* Continuous Professional Development (CPD) compliant Minimum experience requirements satisfied per financial category.
* Meet fit and Proper Requirements

**KNOWLEDGE AND EXPERIENCE**  

**Knowledge:**  

 Insurance and Financial Sector Industry
  

 Comprehensive Long\-term and Lending Product Knowledge
  

 FSCA and Prudential Authority Framework and Requirements
  

 FAIS and Consumer Acts
  

 POPIA, AML, KYC to mention a few
  

 Basic understanding of underwriting discipline
  

 Insurance and Financial Sector Regulatory bodies
  

 Ombudsman (Long\-term Insurance)
  

 National Credit Act and Regulatory Authority
  

 Sales tactics and approaches
  

 Stakeholder engagement and management
  

 Customer service and engagement
  

 Relevant Regulatory frameworks, policies, and standards
  

 Sanlam insurance products (ideal)
  

 People management practices and principles


**Experience:**  

 At least 5 years recent industry experience of which 3 years should be in any leadership capacity.
  

 Proven track records in Sales
  

 Service Delivery within the Financial Sector (Insurance and or Lending)
  

 Service Management experience is essential.
  

 People Management


**Qualification and Experience**
--------------------------------

Preferably 5 to 8 years general insurance experience.
**Knowledge and Skills**
------------------------

Customer service and management
Reporting and administration
Quality, Compliance and Accreditation
Business processes
Services Knowledge
**Personal Attributes**
-----------------------

Interpersonal savvy \- Contributing through others
Decision quality \- Contributing through others
Directs work \- Contributing through others
Optimises work processes \- Contributing through others
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Core Competencies**
---------------------

Cultivates innovation \- Contributing through others
Customer focus \- Contributing through others
Drives results \- Contributing through others
Collaborates \- Contributing through others
Being resilient \- Contributing through others
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Retail Branch Manager-Pietermaritzburg

**Who are we?**

Sanlam Developing Markets \[SDM] (a wholly\-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry\-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.


**What will you do?**
---------------------

Key Responsibilities


* Strategy development and business planning


* Retail Branch Sales delivery


* Activations
* Sales and operational effectiveness
* Establish and drive a service culture
* Compliance, quality and risk management

3\.People management


4\. Monthly planning and reporting


5\. Stakeholder engagement


**What will make you successful in this role?**
-----------------------------------------------

**QUALIFICATIONS**  

* Matric (Grade 12\)
* Passed the FAIS RE5 and RE1
* 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
* Class of Business compliant per product category (annual)
* Continuous Professional Development (CPD) compliant Minimum experience requirements satisfied per financial category.
* Meet fit and Proper Requirements

**KNOWLEDGE AND EXPERIENCE**  

**Knowledge:**  

 Insurance and Financial Sector Industry
  

 Comprehensive Long\-term and Lending Product Knowledge
  

 FSCA and Prudential Authority Framework and Requirements
  

 FAIS and Consumer Acts
  

 POPIA, AML, KYC to mention a few
  

 Basic understanding of underwriting discipline
  

 Insurance and Financial Sector Regulatory bodies
  

 Ombudsman (Long\-term Insurance)
  

 National Credit Act and Regulatory Authority
  

 Sales tactics and approaches
  

 Stakeholder engagement and management
  

 Customer service and engagement
  

 Relevant Regulatory frameworks, policies, and standards
  

 Sanlam insurance products (ideal)
  

 People management practices and principles


**Experience:**  

 At least 5 years recent industry experience of which 3 years should be in any leadership capacity.
  

 Proven track records in Sales
  

 Service Delivery within the Financial Sector (Insurance and or Lending)
  

 Service Management experience is essential.
  

 People Management


**Qualification and Experience**
--------------------------------

Preferably 5 to 8 years general insurance experience.
**Knowledge and Skills**
------------------------

Customer Service and Management
Reporting and Administration
Quality, compliance and accreditation
Business Processes
Services Knowledge
**Personal Attributes**
-----------------------

Interpersonal savvy \- Contributing through others
Decision quality \- Contributing through others
Directs work \- Contributing through others
Optimises work processes \- Contributing through others
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Core Competencies**
---------------------

Cultivates innovation \- Contributing through others
Customer focus \- Contributing through others
Drives results \- Contributing through others
Collaborates \- Contributing through others
Being resilient \- Contributing through others
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sales Assistant Responsibilities: Assist customers in selecting products and provide excellent customer service Maintain a clean and organized work environment. Process transactions accurately and efficiently. Assist in merchandising and displaying products Provide product knowledge to customers collaborate with team members to achieve sales targets Job Details: >Payment: will be discussed during the interview Requirements: Grade 12/Matric Strong communication and interpersonal skills Ability t…

Sales Assistant

**Who are we?**

Sanlam Developing Markets \[SDM] (a wholly\-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry\-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.


**What will you do?**
---------------------

* As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
* Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
* Leading a service delivery culture and eco\-system within and outside of the branch to enable an optimal client experience.
* Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
* Ensure retail branch sales delivery and establish and drive a service culture.
* Ensure compliance, quality, and risk management.
* Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
* Monthly planning and reporting of sales and service activities in the Branch.
* Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.
**Education and Experience:**
-----------------------------

* Matric (Grade 12\).
* RE1 and RE5\.
* 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
* Class of Business accreditation (annual).
* Compliant with continuous professional development (CPD) current and past cycles.
* A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
* Service Management experience is essential.
* Insurance sales experience.
* Credit and lending experience.
**Knowledge, Skills and Competencies:**
---------------------------------------

* Sales tactics and approaches.
* Stakeholder engagement and management.
* Customer service and engagement.
* Relevant Regulatory frameworks, policies, and standards.
* Sanlam insurance products (ideal).
* People management practices and principles.
* Business Acumen.
* Computer literate.
* Data and analytics (including data visualisation).
* Project management.
* Critical thinking and problem\-solving skills.
* Strong communicator (verbally and in writing).
* Able to lead and motivate a team.
* Driven to exceed targets.
* Organising skills.
* Adaptable and able to learn quickly.
* Resilient and open to change.
**Personal Attributes**
-----------------------

Interpersonal savvy \- Contributing through others
Decision quality \- Contributing through others
Directs work \- Contributing through others
Optimises work processes \- Contributing through others
**Core Competencies**
---------------------

Cultivates innovation \- Contributing through others
Customer focus \- Contributing through others
Drives results \- Contributing through others
Collaborates \- Contributing through others
Being resilient \- Contributing through others
**Why join us?**
----------------

* Competitive salary and performance\-based incentives.
* Comprehensive benefits package.
* Opportunities for career advancement within a growing organization.
* A supportive and collaborative work environment.
* Ongoing training and development programs.
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Retail Branch Manager- Pietermaritzburg

**Job Title**
 UK Customer Service Advisor
   

  

**Job Description**
 Join Concentrix Today!
   

  

 Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of
 **R8000**
 You’ll be working on\-site from our vibrant Cape Town office where creativity meets cutting\-edge technology. All the while, you’ll become part of a community of like\-minded individuals who become friends for life.
   

  

**This Customer Support Advisor role at Concentrix is a great match if you:**
* 6 months’ International Call Centre Experience (Essential) AND/OR 12 months’ high\-end retail experience with international brands (Advantageous) OR Experience in CS correspondence work (Advantageous)
* Passed Grade 12 / Matric (Essential)
* B2 English Language


**What is in it for you?
   

  

 In this role, we offer benefits that help you support your unique lifestyle:** 
  

  

* Base Salary of R8000
* Choice between Medical Aid OR Medical Insurance.
+ Medical aid – Covers only employee
+ Medical insurance – Covers employee and 2 dependents

* Retirement Fund
+ 2\.5% employer contribution, 2\.5% employee contributions

* Subsidized transport
+ Subsidized transport is provided between the hours of 7 pm and 6 am \- Employee will contribute a maximum of R350

* Nightshift Shift Allowance
+ 10 \- 15% adder for all hours worked between 6 pm – 6 am

* Fantastic Employee Assistance Programme (EAP)
* Group life cover
* Access to financial well\-being sessions, will writing sessions and stress management sessions
* Team building and upskill training opportunities
* Interactive and inclusive company culture


**What You Will Do In This Role**
* Handle incoming customer contacts (via telephone, email, chat, or other automated alerts) and address users’ needs pre\- and post\-sales.
* Ensure focus as the main priority, always offering customers purchasing options over the phone and/or any new available sales channels.
* Support customers with suitable substitutions for out\-of\-stock items and/or special occasion products.
* Identify potential sales opportunities from customers who contact post\-sales assistance.
* Be able to detect customer “needs and wants” to provide detailed guidance on available products and support them on the purchasing and payment process.
* Provide guidance, advice, and an exquisite customer service, transmitting a feeling of pride in the brand, and be a truly “Brand Ambassador
* Report and escalate customer issues when placing orders which affect sales performance (stock, payment issues, etc.).
* Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
* Escalate potential service issues through corresponding flow.
* Follow all the processes and procedures of the project.
* Ensure contractual SLA is maintained.
* Provide cover for other Agents in their absence, either within the same team or across teams.
* Liaise with Team Leaders on specific projects where requested.
* Understand and comply with administrative duties including holiday, sickness, and overtime forms in a timely and accurate manner.
* Attend regular Team Meetings.
* Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfaction


 Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game\-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
   

  

 With game\-changers in over 70 countries, we celebrate our differences and embrace what makes each of us unique. Imagine being a part of a company that supports each other’s success and well\-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
   

  

**Eligibility to work**
 In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
   

  

**Disclaimer**
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
   

  

 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

UK Customer Service Advisor

**Job Purpose**
To ensure that all store shelves, displays, and promotional areas are fully stocked, neatly arranged, and visually appealing in accordance with Pick n Pay’s merchandising and hygiene standards. The Floor Merchandiser contributes to increased sales and customer satisfaction by maintaining accurate pricing, product availability, and a clean, well\-organized store floor.

**Key Performance Areas (KPAs)*** Merchandising and Display Management
* Stock Rotation and Replenishment
* Pricing and Promotional Accuracy
* Customer Service and Assistance
* Store Appearance, Cleanliness, and Safety
* Teamwork, Communication, and Compliance

**Key Responsibilities****Merchandising and Display Management*** Merchandise products according to store planograms and promotional layouts.
* Ensure shelves, bins, and displays are neatly arranged and fully stocked at all times.
* Maintain high standards of visual presentation across all departments.
* Assist in setting up promotional and seasonal displays in coordination with management.
* Ensure correct facings and uniform alignment of products on shelves.
* Follow Pick n Pay’s merchandising standards for height, spacing, and signage.

**Stock Rotation and Replenishment*** Monitor product expiry dates and apply the FIFO (First\-In\-First\-Out) principle.
* Remove expired, damaged, or unsellable products immediately.
* Refill shelves and promotional bins throughout the day to maintain availability.
* Report low stock levels or shortages to the Supervisor or Receiving team.
* Assist in unpacking and transferring stock from storerooms to the sales floor.
* Support accurate stock counts and participate in departmental stock\-takes.

**Pricing and Promotional Accuracy*** Ensure all products are correctly priced and shelf labels are up to date.
* Replace outdated or missing price tickets promptly.
* Verify promotional prices and signage before trading begins.
* Assist with implementing markdowns, clearance items, and new pricing updates.
* Report pricing or barcode discrepancies to the Floor Supervisor.

**Customer Service and Assistance*** Provide friendly, professional assistance to customers on the sales floor.
* Guide customers to locate products or suggest alternatives when items are out of stock.
* Maintain a helpful and approachable attitude at all times.
* Escalate unresolved customer queries to the relevant Supervisor or Manager.
* Promote new or seasonal products when interacting with customers.

**Store Appearance, Cleanliness, and Safety*** Maintain cleanliness in aisles, shelves, and promotional areas.
* Remove empty cartons, pallets, or waste immediately after restocking.
* Ensure trolleys, ladders, and equipment are used safely and stored correctly.
* Report spillages, hazards, or maintenance issues to the Supervisor.
* Follow all housekeeping, hygiene, and store presentation guidelines.
* Ensure aisles remain clear and accessible to customers and staff.

**Teamwork, Communication, and Compliance*** Work collaboratively with colleagues, supervisors, and other departments.
* Attend daily team briefings and follow instructions from the Floor Manager.
* Report stock issues, customer complaints, or operational challenges promptly.
* Adhere to all company policies, procedures, and safety regulations.
* Support training and cross\-departmental tasks when required.
* Uphold Pick n Pay’s values and brand image at all times.

**Performance Indicators*** Shelf availability and stock presentation standards
* Accuracy of pricing and promotional displays
* Compliance with merchandising planograms
* Reduction in stock losses and expired products
* Customer satisfaction and positive feedback
* Cleanliness, orderliness, and safety of store areas
* Adherence to Pick n Pay operational and compliance standards

**Health, Safety \& Compliance*** Comply with the **Occupational Health and Safety Act, 85 of 1993**
* Follow all health, safety, and hygiene protocols on the store floor
* Report hazards, injuries, or unsafe conditions immediately
* Use equipment and ladders safely and responsibly
* Participate in safety briefings and training sessions
* Ensure compliance with PPE requirements when necessary
* Promote a safe, clean, and hazard\-free work environment

  

**Requirements**  

  

**Minimum Requirements*** **Education:** Grade 12 / Matric (NQF Level 4\) or equivalent level of literacy and numeracy required to perform the role
* **Experience:** Previous experience in a retail or merchandising environment required to perform the core functions of the role
* **Physical Requirements:** Ability to safely lift, move, and handle stock in line with operational requirements
* **Work Conditions:** Ability to perform physical tasks, including prolonged standing and manual handling of stock
* **Availability:** Willingness and availability to work shifts, including weekends and public holidays, in line with retail trading requirements
* Basic understanding of stock control, product rotation, and merchandising practices
* Understanding of Pick n Pay merchandising standards

**Skills and Competencies*** Ability to communicate effectively in a work environment
* Attention to detail in maintaining visual merchandising and presentation standards
* Ability to work accurately and efficiently in a fast\-paced retail environment
* Basic numeracy skills relevant to stock handling and product identification
* Ability to work collaboratively across departments
* Time management and ability to prioritise and manage multiple tasks
* Basic understanding of merchandising principles (training provided where required)
* Customer\-focused approach in supporting store operations
* Ability to follow instructions and adhere to operational processes

**Behavioural Attributes (Work\-Related)*** Shows a positive and professional attitude in the workplace
* Reliable and on time for work
* Maintains a neat and appropriate personal appearance
* Works well with team members and supports other departments
* Honest and responsible when handling stock and company resources
* Takes care in maintaining operational and merchandising standards
* Works in line with company values (Integrity, Accountability, Care)

**Employment Equity Statement***We are committed to fair employment practices and the principles of Employment Equity. Preference may be given to suitably qualified candidates in line with the company’s Employment Equity Plan.*

Floor Merchandiser (H14/FM/3)

Kingsley Heath brings African Luxury clothing, footwear and accessories to Africa and the world. We are looking for driven and motivated people to share in this vision. We want you to join us if: You are driven to change your life and to learn the skills to achieve that You want to be well paid for the sales you bring in You love people and love retail You can strike up an interesting conversation Requirements: We hire for attitude and train for skill. If you possess the following attitudes, we…

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