Browse live call centre jobs in Ballito, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Are you ready to explore a new opportunity ? We are looking for candidates who have a keen interest in solving customer issues and answering questions whilst being committed to delivering exceptional customer service in a caring and considerate manner. In short , we are looking for a commitment to make every customer interaction enjoyable ! What you'll be doing : - Serve as the first contact point via phone , webchat and WhatsApp - Troubleshoot and resolve common technical issues on the first c…

Customer Service Agent

UnifyCX is looking for an extraordinary Talent Acquisition Partner to join our motivated and ambitious team in Durban. Location Durban, South Africa Shift Night Shift What Will You Do? The Talent Acquisition Partner will play a key role in meeting our aggressive hiring goals for 2026. This position will focus on sourcing, screening, and hiring over 200 Customer Service Representatives for our call center operations. The ideal candidate will bring experience in high-volume recruitment and thrive…

Talent Acquisition Partner

**Job Title**
 UK Customer Service Advisor
   

  

**Job Description**
 Join Concentrix Today!
   

  

 Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of
 **R8000**
 You’ll be working on\-site from our vibrant Cape Town office where creativity meets cutting\-edge technology. All the while, you’ll become part of a community of like\-minded individuals who become friends for life.
   

  

**This Customer Support Advisor role at Concentrix is a great match if you:**
* 6 months’ International Call Centre Experience (Essential) AND/OR 12 months’ high\-end retail experience with international brands (Advantageous) OR Experience in CS correspondence work (Advantageous)
* Passed Grade 12 / Matric (Essential)
* B2 English Language


**What is in it for you?
   

  

 In this role, we offer benefits that help you support your unique lifestyle:** 
  

  

* Base Salary of R8000
* Choice between Medical Aid OR Medical Insurance.
+ Medical aid – Covers only employee
+ Medical insurance – Covers employee and 2 dependents

* Retirement Fund
+ 2\.5% employer contribution, 2\.5% employee contributions

* Subsidized transport
+ Subsidized transport is provided between the hours of 7 pm and 6 am \- Employee will contribute a maximum of R350

* Nightshift Shift Allowance
+ 10 \- 15% adder for all hours worked between 6 pm – 6 am

* Fantastic Employee Assistance Programme (EAP)
* Group life cover
* Access to financial well\-being sessions, will writing sessions and stress management sessions
* Team building and upskill training opportunities
* Interactive and inclusive company culture


**What You Will Do In This Role**
* Handle incoming customer contacts (via telephone, email, chat, or other automated alerts) and address users’ needs pre\- and post\-sales.
* Ensure focus as the main priority, always offering customers purchasing options over the phone and/or any new available sales channels.
* Support customers with suitable substitutions for out\-of\-stock items and/or special occasion products.
* Identify potential sales opportunities from customers who contact post\-sales assistance.
* Be able to detect customer “needs and wants” to provide detailed guidance on available products and support them on the purchasing and payment process.
* Provide guidance, advice, and an exquisite customer service, transmitting a feeling of pride in the brand, and be a truly “Brand Ambassador
* Report and escalate customer issues when placing orders which affect sales performance (stock, payment issues, etc.).
* Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
* Escalate potential service issues through corresponding flow.
* Follow all the processes and procedures of the project.
* Ensure contractual SLA is maintained.
* Provide cover for other Agents in their absence, either within the same team or across teams.
* Liaise with Team Leaders on specific projects where requested.
* Understand and comply with administrative duties including holiday, sickness, and overtime forms in a timely and accurate manner.
* Attend regular Team Meetings.
* Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfaction


 Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game\-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
   

  

 With game\-changers in over 70 countries, we celebrate our differences and embrace what makes each of us unique. Imagine being a part of a company that supports each other’s success and well\-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
   

  

**Eligibility to work**
 In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
   

  

**Disclaimer**
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
   

  

 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

UK Customer Service Advisor

Role Overview We are seeking lively, detail-oriented, and experienced Customer Service / FICA Agents to provide exceptional customer support on our online trading platform while ensuring full compliance with FICA and AML requirements. This role is client-facing and compliance-focused, requiring strong communication skills, accuracy, and the ability to work efficiently in a fast-paced environment. Key Responsibilities Customer Service & Platform Support Provide prompt, professional customer supp…

We are looking for energetic, motivated, and target\-driven **Call Centre Sales Agents** to join our growing team.

The successful candidate will be responsible for contacting customers, promoting products and services, identifying customer needs, handling objections, and closing sales while delivering excellent customer service.

Minimum Requirements

* **3–6 months call centre sales experience**
* Previous telesales experience will be an advantage
* Excellent verbal and written communication skills
* Excellent telephone etiquette
* Basic computer skills
* Ability to work towards and achieve sales targets
* Strong customer service skills
* Confident and persuasive communication style
* Ability to work under pressure
* Must be reliable, punctual, and professional
* **Matric certificate**

Key Responsibilities

* Make outbound calls to new and existing customers.
* Promote and sell company products and services.
* Identify customer needs and recommend suitable solutions.
* Explain product benefits, features, pricing, and terms accurately.
* Handle customer questions and objections professionally.
* Build positive relationships with customers.
* Effectively close sales and achieve daily and monthly targets.
* Capture customer information accurately on the relevant systems.
* Follow the approved sales script and sales process.
* Ensure all sales are processed accurately and compliantly.
* Maintain accurate call dispositions and customer records.
* Provide excellent customer service throughout the sales process.
* Attend training, coaching, and team meetings as required.

Key Skills

* Excellent communication skills
* Strong listening and interpersonal skills
* Sales and negotiation skills
* Objection\-handling skills
* Strong closing ability
* Customer\-focused approach
* Basic computer literacy
* Target\-driven attitude
* Ability to work independently and within a team
* Professional telephone manner

What We Are Looking For

We are looking for individuals who are **passionate about sales, motivated by targets, confident when speaking to customers, and eager to grow within the call centre industry.**

How to Apply

**Email:** recruitment@icallgroup.com

**WhatsApp:** 063 270 6736

**Join our team and build your career in call centre sales!**

Work Location: In person

Outbound Call Centre Agent

We are looking for **motivated and target\-driven Telkom Sales Agents** to join our call centre team. The successful candidates will be responsible for engaging with customers, promoting Telkom products and services, handling customer objections, and successfully closing sales while maintaining excellent customer service.

Minimum Requirements

* **3–6 months call centre sales experience**
* **Telkom sales experience is essential**
* Excellent verbal and written communication skills
* Good telephone etiquette
* Basic computer skills
* Ability to work under pressure and meet sales targets
* Target\-driven and self\-motivated
* Strong customer service skills
* Ability to work effectively as part of a team
* **Matric certificate**

Key Responsibilities

* Make outbound sales calls to prospective and existing customers.
* Promote and sell Telkom products and services.
* Understand customer needs and recommend suitable products.
* Handle customer questions and objections professionally.
* Follow the correct sales process and call\-centre procedures.
* Accurately capture customer information on the system.
* Meet and exceed daily and monthly sales targets.
* Maintain a professional and positive attitude throughout customer interactions.
* Ensure all sales comply with company and campaign requirements.
* Follow up with customers where required.
* Maintain accurate call records and dispositions.

How to Apply

**Email:** recruitment@icallgroup.com  
**WhatsApp:** 063 270 6736

**Join our team and grow your career in the call centre sales industry!**

Work Location: In person

Telkom Agent

**Job Title:** Telesales Agent  

  

**Job Overview:** We are seeking a dynamic and motivated Telesales Agent to join our team. The primary responsibility of this role is to engage potential customers over the phone and promote our fibre products and services. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a passion for sales.  

  

**Responsibilities:**  

* Conduct outbound calls to prospective customers to introduce and sell our fibre products and services.
* Utilize persuasive selling techniques to convert leads into sales.
* Maintain a high level of product knowledge to effectively communicate features, benefits, and pricing to customers.
* Identify customer needs and tailor product offerings to match their requirements.
* Meet or exceed sales targets and performance metrics on a consistent basis.
* Record accurate and detailed notes of customer interactions and sales transactions in the CRM system.
* Follow up with leads and inquiries promptly to maximize conversion rates.
* Collaborate with team members and sales managers to optimize sales strategies and achieve team objectives.
* Continuously update skills and knowledge through training sessions and self\-learning to stay informed about industry trends and product developments.Provide exceptional customer service and support to ensure a positive customer experience throughout the sales process.

  

Requirements:  

* Proven experience in telesales or a similar role, preferably in the telecommunications industry.
* Excellent communication skills, both verbal and written, with a clear and articulate phone manner.
* Strong negotiation and persuasion skills with a results\-oriented mindset.
* Ability to work well independently and as part of a team in a fast\-paced environment.
* Familiarity with CRM systems and proficiency in Microsoft Office applications.
* Self\-motivated and target\-driven with a strong work ethic and a positive attitude.
* High school diploma or equivalent; additional education or certifications in sales or marketing is a plus.
* Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
* Comfortable working towards and achieving sales quotas and targets.
* Ability to maintain professionalism and composure under pressure.

Fibre Telesales Agent (Late Shift)

Retentions Agent – Join Our Growing Team

We are looking for a confident, customer\-focused and driven Retentions Agent to join our team in Century City. If you enjoy building relationships, solving problems, and working in a fast\-paced, target\-driven environment — this role is for you.

Role Overview

As a Retention Agent, you will play a key role in engaging with existing clients, resolving concerns, and helping customers continue to see value in our services. You’ll be at the heart of reducing churn and strengthening long\-term client relationships.

What You’ll Do

\- Engage with clients to understand concerns and cancellation reasons.

\- Offer tailored solutions and incentives to retain customers.

\- Handle queries and complaints professionally and efficiently

\- Maintain accurate CRM records of all interactions.

\- Identify trends and contribute to improving retention strategies.

\- Work towards and exceed retention targets.

\- Collaborate with internal teams to ensure a seamless customer experience.

What We’re Looking For

\- Matric / Grade 12 (essential).

\- 2\-3 years’ experience in customer service, call centre or retention roles (BPO/financial services preferred).

\- Strong communication, negotiation and interpersonal skills

\- Ability to handle difficult conversations with professionalism

\- CRM and Microsoft Office experience

\- Target\-driven, resilient and results\-focused mindset

What We Offer:

Salary: R15 000\.00 per month.

Performance\-based incentives.

Career growth opportunities.

Supportive and collaborative team culture.

Exposure to the BPO and financial services industry.

Location: Century City, Cape Town

Work Hours: 15:00 – 02:00/ Rotational.

Job Type: Full\-time \| In\-person

If you’re ready to build a career in a dynamic, people\-focused environment we’d love to hear from you.

Pay: R15 000,00 per month

Work Location: In person

Retentions Agent

**Our Purpose....**  

* Do the best work of your life by enabling experiences that help people live an active life.
* To make exercise irresistible.
* To focus on giving members an irresistible experience through the application of our brilliant basics.

**Your Duties and Responsibilities....**  

  

To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
  

  

Our Customer Service Agent role is to provide effective customer service to all internal and external customers telephonically or via written correspondence.  

* Captures all data relevant to the call or service intervention efficiently and accurately.
* Adheres to all business Policies, Procedures and Processes
* Resolves all customer queries within the agreed SLA for the department.
* Liaise and coordinate with internal and external stakeholders.
* To offer a solution\-based approach to all customer interactions tailored to the needs of the individual member.
* To respond to all members in the Virgin Way, always providing heartfelt service and seeking opportunities to delightfully surprise our members.
* Ensures follow\-up action is completed when necessary and provides feedback to the member, ensuring the full query is resolved.
* Always communicate in a professional manner to ensure you achieve the best outcome for the business and members.
* Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.
* Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard.
* All dealings with members must be in alignment with the company culture and values.

**What we need from you (our minimum requirements) …**  

  

**We can’t live without.**  

* Matric qualification or equivalent qualification
* Up to 3 years’ experience within a contact centre in an agent or similar role
* Must be able to converse, read and understand English.
* Excellent communication and interpersonal skills
* Must be resilient to handle customer rejection.
* An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email

**We’d love you to have…**  

* Customer centric focus
* Must display empathy and the ability to build rapport
* Quality must be your key focus in delivering the result
* Must have excellent influencing skills
* Must be able to manage objection and be able to close calls
* Must be able to work independently
* Ability to follow set procedures
* The ability to be pro\-active and constantly seek a better way of doing things

**We’d love you to have…**  

* Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems

JER Group of companies is seeking driven, enthusiastic, and self\-motivated individuals to become part of our expanding and vibrant Call Centre team based in Cape Town CBD.

**Duties and Responsibilities**

* Previous call centre experience (essential)
* Excellent communication and interpersonal abilities
* Exposure to both outbound and inbound call centre environments is advantageous
* Experience in debt collection will be beneficial

**Personality Traits**

* Ability to work independently within a high\-pressure, fast\-paced environment
* Strong attention to detail and accuracy
* Good concentration and focus
* Outstanding customer service orientation
* Professional and confident telephonic manner
* Basic computer literacy
* Clear and effective communication skills
* Target\-driven with the ability to consistently achieve set targets
* Clear criminal record (essential)
* Minimum qualification: Grade 12 / Matric (essential)
* Proactive and self\-disciplined

**Working Hours:**  
Monday – Friday: 07:30 / 08:00 – 16:30 / 17:00 \& two Saturdays: 08:00am – 12:00pm.

**Additional Information:**  
Basic salary PLUS uncapped commission structure  
Medical Aid benefit (applicable upon permanent employment after 3 months)  
Profit share incentive after 6 months of employment

To apply, submit your job application by simply answering a few questions that should not take you longer than 3 minutes by using the below WhatsApp link (No CV required) https://wa.me/27600195606?text\=HI or start a chat by saying “Hi” to 060 019 5606\.

**Ability to commute/relocate:**  
Cape Town, Western Cape: Must be able to reliably commute or plan to relocate before commencement of employment (Required)

**Experience:**  
Cold calling: Minimum 2 year (Required)  
Debt Collection: Experience advantageous

Pay: R6 000,00 \- R7 500,00 per month

Work Location: In person

Call Centre Agent- Debt Collector

**Key Performance Area**

**Performance Outputs** 

**Financial \+ Strategic**

· Wagering of telephone bets

· Assisting branch \& clients with initial inquiries

· Work on Gold Circle Tote Machine when required

· Debiting \& Crediting of Tote Bets

· Updating Tote Recon on a daily basis and safekeeping Tote tickets

**Operational** 

· Transferring of internal \& external calls

· Performed basic data entry for customer

· Providing efficient quality telephonic etiquette

· Respond to customer queries with information about products and services or technical assistance

Responsible / liable for any negligent errors

**Customer \+ Relationship**

· Providing excellent, good quality customer service at all times

· Ensure customers are aware of all bet types in order to increase customer satisfaction

· Ensure communication skills are good in order to provide information to customers clearly and concisely

**Leadership \+ People**

· Established trusting relationship with customers

· Providing an efficient quality Customer Service

**Innovation**

· Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department

· Make recommendations on how to increase performance and branch profit

**KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)**

**COMPETENCY LIBRARY**

**Technical Competencies:**

· Stakeholder engagement

· Bilingual

· Achieving personal work goals and objectives

· Adhering to principles and values

· Deciding and initiating action

· Delivering results and meeting customer expectations

· Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;

· Record keeping skills;

· Strong customer service focus

**Generic Competencies:**

* Inter and Intrapersonal Skills
* Communication Skills – written \+ verbal
* Problem solving skills
* Accuracy \+ Attention to detail

· Time Management Skills

· Co\-ordination Skills

· Team Working Skills

* Professionalism
* Honesty \+ Integrity
* Innovative
* Patience \+ empathetic

**Values**

· Passion

· Proactive

· Accountability and Ownership

· Change

· Teamwork

· Service Excellence

Job Type: Part\-time

Work Location: In person

Contact Centre Clerks X2

Join iSON Xperiences as an Outbound Sales Agent!

Are you target\-driven, energetic, and ready to take your call center career to the next level? iSON Xperiences is hiring Outbound Sales Agents to join our dynamic team. If you have a passion for sales and excellent communication skills, we want to hear from you!

Location: 1 Montgomery Drive, Mt Edgecombe

Key Requirements:

\* Experience: Minimum of 6 months call centre experience (preferably in sales)

\* Education: Matric Certificate (certified copy required)

\* Identification: Valid ID (certified copy required)

\* Skills: Strong communication and efficient typing skills

\* Checks: Clear criminal and credit record

\* Documentation: Up\-to\-date Curriculum Vitae (CV)

How to Apply:

Bring your CV and certified documents to our venue at 1 Montgomery Drive, Mt Edgecombe or apply today to secure your spot!

Email us your Cv at: recruitment.mec@isonxperiences

Pay: R5 800,00 per month

Education:

* High School (matric) (Required)

Language:

* English (Required)

Work Location: In person

Sales Agent

**WE’RE HIRING! BOOKING AGENTS WANTED!**

**LOVE TALKING? LOVE SELLING? LOVE EARNING?**

We’re looking for **confident, target\-driven Booking Agents** to join our team!

If you’re a people person, have a positive attitude and know how to communicate, **this could be your next opportunity!**

**WHAT WE’RE LOOKING FOR:**

Matric / Grade 12  
Fluent in **English \& Afrikaans**  
Call centre experience is an advantage  
Confident \& well\-spoken  
Target\-driven and motivated  
Positive mindset  
Strong work ethic  
Eager to learn and succeed

**WHAT YOU GET:**

**Basic Salary \+ Commission**  
**Training Provided**  
Supportive team environment  
Opportunity to grow  
**The harder you work, the more you can earn!**

**READY TO MAKE YOUR MOVE?**

If you’re hungry for success and ready to turn your communication skills into **real earning potential**, we want YOU!

**APPLY NOW!**

**aimcapitalx@gmail.com**

Pay: From R5 000,00 per month

Work Location: In person

Booking Agent

Debt Review Sales Agents

**12 Months Debt Review Experience \& iDocs system experience minimum requirement to qualify for role.**

Are you passionate about helping people? Are you ambitious and money driven? Do you want to be part of a growing organization?

We are a Well Established Company in the Debt Review industry and looking for the services of proactive Financial Counsellors. You will be helping individuals restructure their lives by giving them more financial means.

We are looking for you if:

* You are passionate about helping people, ambitious and money driven.
* You have min Matric(not compulsory)
* Debt Review sales/counseling experience(compulsory).
* Passion towards digital communication and social media is a must
* You are a fast learner. **Well\-spoken in English and other languages.**
* A good communicator verbally **A good communicator in writing** Well presented.
* Disciplined and well organized. **Attention to detail.** Are proficient in iDocs; MS Word \& Excel.

What we offer:

* High Earning Potential \- which includes: Basic Salary based on qualifications, performance and experience), plus monthly and other commissions or incentives
* Job Satisfaction Guaranteed If you are a proactive, professionally presented person \& want to be part of a growing organization, this could be your next long term role. Our culture is professional, well dressed and semi corporate. We believe in democracy and self\-initiative. Contact today to arrange an interview

Basic \+ Commission

Job Types: Full\-time, Permanent

Pay: R5 000,00 \- R35 000,00 per month

Experience:

* Sales: 1 year (Required)

Job Type: Full\-time

Pay: R5 000,00 \- R35 000,00 per month

Experience:

* DEBT REVIEW CALL CENTRE SALES: 1 year (Required)

Work Location: In person

DEBT REVIEW AGENT

Our towing company is looking for a **reliable, professional and customer\-focused Call Taker / Call Centre Agent** to join our team.

**Key Responsibilities:**

* Answer incoming customer calls in a professional manner.
* Handle customer requests for towing and roadside assistance requests and record details correctly.
* Communicate effectively with drivers, customers.
* Capture and update information on computer systems and Excel
* Handle multiple calls and requests in a fast\-paced environment
* Provide excellent customer service at all times
* Assist with after\-hours, standby and weekend operations

**Minimum Requirements**

* Grade 12 certificate or equivalent.
* 1 – 2 years experience in a call centre environment.
* Availability to work standby shifts and weekends.
* Excellent communication skills both written and verbal.
* Fully bilingual in English and Afrikaans.
* Fully computer literate with proven Excel and Microsoft Word experience.
* Ability to multitask and handle pressure.
* Previous experience in a towing environment would be an added advantage.

If you meet the above requirements, please send your detailed CV to: cv@dals.co.za

CV’s must state work history with dates and contain contactable references.

Copies of ID and qualification certificates must be included.

If you do not hear back from us within two weeks of posting your CV, consider your application unsuccessful.

Job Type: Full\-time

Experience:

* Cold calling: 1 year (Preferred)

Work Location: In person

Call Centre Agent

Introduction We are part of The Unlimited Group, a leading call centre based in Westville, Durban with over 30 years of industry experience. We specialise in outbound sales for financial products and short-term insurance, offering a dynamic environment with strong earning potential and growth opportunities. We are currently seeking experienced and driven Sales Agents to join our high-performing BPO team on a local campaign, with a proven ability to close deals. Duties & Responsibilities Make ou…

We are part of The Unlimited Group, a leading call centre based in Westville, Durban with over 30 years of industry experience. We specialise in outbound sales for financial products and short-term insurance, offering a dynamic environment with strong earning potential and growth opportunities. We are currently seeking experienced and driven Sales Agents to join our high-performing BPO team on a local campaign, with a proven ability to close deals. Make outbound calls to prospective clients Pro…

Call Centre Agent Durban

CareerBox is looking for driven and results orientated Outbound sales agents to join our exciting UK Broadband campaign. If you are confident,persuasive and motivated by achieving targets and earning uncapped commission,this is the opportunity for you! Make outbound sales calls to prospective and existing customers. Promote and sell Broadband products and services. Identify customers needs and recommend suitable solutions. Achieve and exceed daily,weekly and monthly sales targets. Confidently h…

Call Centre Outbound sales agent (International Experience)

**6 Month Contract / Available Immediately**  

  

Overall purpose of the job: We are looking for Sales Call Centre Agents that will be the liaison  

between our company and its current and potential customers. The successful candidate will be able  

to accept ownership by effectively selling multiple products to existing and new potential clients and  

at the same time keeping customer satisfaction at the core of every decision and behaviour. Must  

have a natural sales ability to sell products telephonically.  

  

**Duties \& Responsibilities:**  

* Selling multiple products to potential sales leads received from various platforms
* Making large amounts of outbound calls in a timely manner
* Handling and overcoming client objections, focussing on Opening, Closing, Telephone


Etiquette, e.g. buying signals  

* Identifying customers’ needs through probing
* Achieving minimum sales targets
* Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
* Achieving daily and monthly ARPU targets
* Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
* Achieving daily Talk time \& Number of Dials per day
* Adherence to call centre “scripts”, verifying client information, declaration etc.
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by going the extra mile
* Accurate capturing of sales and clients’ personal details
* Accurate scheduling of fitments
* Liaising with clients’ via e\-mail

  

**Minimum qualifications and experience:**  

* Matric / Grade 12
* 3 years\+ experience in a Sales Outbound call centre (telematics experience advantageous),
* Proven track record of an Outbound Sales Call Centre position
* Must be flexible to work/be available on weekends and after hours if necessary
* 1 Saturday per month is compulsory

  

**Attributes:**  

* Target Driven
* Punctual
* Ability to multi\-task, set priorities and manage time effectively
* Excellent verbal and written communication skills
* Self\-motivated
* Ability to use positive language
* Time Management
* Attention to detail
* Ability to perform under pressure and within a fast paced environment

 ***We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.***

***Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.***

***Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.***

Sales Agent - Vehicle Tracking

**Key Responsibilities**

* Ability to manage people (staff compliment of 20\+)
* Compliant with policies and procedures
* Results driven\- decision maker
* Willing to work shifts
* Diligent about security measures

**Qualifications and Requirements**

* Matric (grade 12\)
* Driver’s license (advantageous)
* Computer Literate

**Skills and Experience**

* Knowledge of Arch (retail system) and MI9 (advantageous)
* Understanding of Retail and Wholesale
* 2 years’ experience (similar role)

**Characteristics Required:**

* Great communication skills
* Excellent Customer service
* Takes ownership and responsibility
* Able to motivates others
* Results driven
* Displays a systematic approach to tasks
* Excellent attention to detail
* Able to problem solve and solutions orientated
* Trust\-worthy and reliable

**Supervise:**

· Drivers

· Telesales Clerks

· Receipt and Dispatch Clerk

· General Workers

Job Type: Full\-time

Ability to commute/relocate:

* Knysna, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

* retail: 1 year (Required)
* Telesales: 2 years (Required)

Work Location: In person

Telesales Team Leader

**Key Responsibilities**

* Ability to manage people (staff compliment of 20\+)
* Compliant with policies and procedures
* Results driven\- decision maker
* Willing to work shifts
* Diligent about security measures

**Qualifications and Requirements**

* Matric (grade 12\)
* Driver’s license (advantageous)
* Computer Literate

**Skills and Experience**

* Knowledge of Arch (retail system) and MI9 (advantageous)
* Understanding of Retail and Wholesale
* 2 years’ experience (similar role)

**Characteristics Required:**

* Great communication skills
* Excellent Customer service
* Takes ownership and responsibility
* Able to motivates others
* Results driven
* Displays a systematic approach to tasks
* Excellent attention to detail
* Able to problem solve and solutions orientated
* Trust\-worthy and reliable

**Supervise:**

· Drivers

· Telesales Clerks

· Receipt and Dispatch Clerk

· General Workers

Job Type: Full\-time

Ability to commute/relocate:

* Plettenberg Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

* retail: 1 year (Required)
* Telesales: 2 years (Required)

Work Location: In person

Call center sales agents wanted

Requirements

1\)TeleSale experience ( strictly)

2\)Good communication skills

3\)Be Able to work under pressure

4\)Be target driven

Basic salary R4000 \+ commission

Location Chatsworth (Westcliff)

Training will be provided

Thank you

Pay: From R4 000,00 per month

Work Location: In person

Call Center Agent

**About LawOPSForge**

LawOPSForge provides call handling, client intake, and overflow answering services amongst other services for law firms across the United States.

When a potential client calls one of our partner firms, we're often the first voice they hear. Our job is to make sure every caller is treated professionally, every lead is captured, and nothing falls through the cracks.

We're looking for reliable, well\-spoken Intake Agents to join our remote team and represent our partner firms on the phone.

**What You'll Do**

* Answer inbound calls on behalf of US law firms, acting as the professional first point of contact for each firm
* Qualify potential clients by asking the right questions and gathering accurate information about their legal matter
* Enter caller and lead details into the client's CRM accurately and promptly, so every lead is recorded and followed up
* Take clear, detailed messages and escalate urgent or important matters by email to the correct attorney or staff member
* Track leads to ensure no enquiry is lost, missed, or left without follow\-up
* Assist with ad hoc administrative tasks as required by the firm or LawOPSForge management
* THERE IS NO COLD CALLING, but you will be receiving alot of calls a day.

**What You'll Need**

* Excellent spoken and written English, with a clear, professional phone manner
* Your own reliable laptop and a stable, high\-speed internet connection
* A quiet, dedicated workspace free from background noise
* A quality headset with a clear microphone and good audio
* Strong typing skills with high accuracy
* Proficiency with computers and the ability to multitask across several different systems at the same time (phone system, CRM, email, and more)
* Availability to work US Eastern (EST) or Central (CST) hours, depending on client requirements

**Schedule**

* Shifts follow a roster set according to client requirements
* Two days off per week
* Some Saturdays and Sundays may be required
* Occasional night shifts may be required from time to time

**Nice to Have**

* Previous call center, receptionist, or customer service experience
* Experience with legal intake or working with US\-based clients a nice to have.
* Familiarity with CRM platforms

**Why Join Us**

* Work fully remotely from your own home
* Competitive monthly pay with room to move up the range as your skills and proficiency grow
* Full training on each client firm's intake process and systems
* Gain experience working with a range of US law firms across different practice areas
* Be part of a growing team with room to take on more responsibility

**How to Apply**

Because we work directly with US law firms, every agent's setup must meet professional standards before they start. Applications that don't include all of the following will not be considered:

* Your CV
* A short cover note about your call handling or customer service experience
* Your computer specifications (make/model, processor, RAM, and operating system)
* A screenshot of a recent internet speed test (e.g. from speedtest.net) showing your download and upload speeds
* A photo of your working area

Shortlisted candidates may be asked to complete a typing test and a short voice/phone screening.

Pay: R18 500,00 \- R25 000,00 per month

Application Question(s):

* What is your current internet speed?
* Are you comfortable with working EST / CST hours?
* Are you comfortable working shifts and occasional weekends?
* Please give us your laptop specs and year purchased
* In a few sentences, describe how you would handle a distressed caller who needs to speak to an attorney urgently, but the attorney is unavailable.

Work Location: Remote

Remote Legal Intake Agent / Call Center Assistant

**Listing reference:** track\_001756
**Listing status:** Online
**Apply by:** 6 October 2026
##### **Position summary**


**Industry:** Telecommunication Services
**Job category:** Telecommunication and Mobile Systems
**Location:** Johannesburg
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** No
##### **Introduction**


Tracker requires the services of a talented and experienced Operator: National Emergency Control Centre operator to facilitate and coordinate the reporting of activations and verifications on a national basis to ensure quick reaction time of operational staff and the police to optimise vehicle recovery to the satisfaction of clients.
##### **Job description**


**Key roles and responsibilities:**
**Conduct Control Centre Duties and Functions**
* Provide effective emergency control centre services that ensures team and agent level response times are successfully achieved, as per the agreed strategic objectives and targets.
* Take all actions that will enhance the Customer Service experience.
* Receive inbound emergency calls from Tracker clients in a professional manner.
* Activate and action events in accordance with all NECC policies and procedures.
* Adhere to the provisions of the SAPS MOU \& SOP (standard operating procedure).
* Co\-ordinate and facilitate recovery activities nationally, as per the relevant SOPs.
* Liaise with SAPS, Law Enforcement and Private Security Industry partners, Provincial Operational Managers and LELO’s to ensure proper and effective response and recovery of activated vehicles.
* Provide thorough and detailed feedback to Tracker clients as and when required.
* Log the information on the relevant system as per approved standard operating procedures (SOPs).
* Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette.
* Identify callers by means of set authentication rules.
* Provide relevant stakeholders with continuous feedback as and when required.
* Capture and verify stakeholders’ information, queries, inquiries, questions and/or complaints and escalate where appropriate as per the relevant SOPs.
* Liaise with internal role players to ensure excellent service delivery to relevant stakeholders.
* Follow up with role players to ensure that all calls and/or queries are resolved within the specified timeline as per the service level specifications.
* Escalate details of dissatisfied clients to management.
* Execute the required emergency control centre duties and functions in such a manner that all operational objectives and targets are effectively met as per the agreed quality and time standards.

**Optimise Availability and Drive Data Integrity**
* Ensure that all service level standards and regulations are strictly always adhere to.
* Ensure that emergency control centre agent availability is optimised to drive the achievement of agent and team level service targets.
* Contribute towards the continuous improvement of the department’s agent availability metrics.
* Ensure that all data\-input regarding activations, verifications and recoveries is accurate and correct, as per agreed quality and time standards.
* Ensure that all quality standards are met in the execution of every control centre activity within the NECC operational requirements.
* Adhere to all relevant policies and procedures.
* Compile inspection reports on unresponsive vehicles and share with the relevant role players timeously.
* Report any deviations from procedures/processes to the Supervisor

**Relationship Management and Liaison**
* Ensure ongoing professional liaison with Tracker departments and service providers to ensure that the policies and procedures are fully adhered to and service standards are maintained.
* Engage in regular communication with NaVICC, SAPS HQ \& all Provincial SAPS as and when required.
* Provide non\-recovery feedback to relevant stakeholders as per the approved SOPs.
* Provide regular updating of LELO / SAPS with regards to activated vehicles.
* Provide required feedback and assistance with regards to client complaints and query resolutions.
##### **Minimum requirements**


**Qualifications, experience and competencies required:**
* Grade 12/Matric or Equivalent at NQF Leve 4
* Essential: 3 Years relevant experience in the field of emergency control centre operations.
* Essential**:** PSIRA Grade E certification
* General vehicle tracking industry knowledge.
* Any law enforcement experience is advantageous.
* Excellent communication skills (especially verbal) in English and one or more SA official languages
* Computer Literacy (MS Office)
* PSIRA Grade C certification
* Must be willing to work shifts.
* Must be aware of the POPI Act.
* General vehicle tracking industry knowledge.
* Working knowledge of operational radio communication use and procedures
* Self\-Leadership
* Results orientation
* Customer service orientation
* Strong problem\-solving skills
* Sound analytical capabilities

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