Browse live call centre jobs in Ballito, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

**We're actively recruiting a Head of Workplace IT as we continue to scale our internal operations at M\-KOPA. You'll own the technology, services, and vendors that keep over 2,500 employees productive across 5 offices, 4 warehouses, 100\+ retail sites, and 10 call centres in six countries.**

**The Impact**


Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well\-run service desk ticket, and every secure endpoint you manage supports the 2,500\+ employees and 35,000\+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent


**The Opportunity**


**Mission\-driven infrastructure**: Your day\-to\-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale  

**Global recognition**: Join a company recognised by CNBC's World Top 300 Fintechs and named among the Financial Times' Africa's Fastest Growing Companies for 5 consecutive years (2022–2026\)  

**Scale challenges**: Run wired and wireless networks, telephony, and end\-user compute across 5 offices, 4 warehouses, 100\+ retail sites, and 10 call centres — much of it in variable\-connectivity markets  

**Purpose\-built growth**: Stand up Workplace IT capabilities for new sites and market launches as M\-KOPA continues to expand across Africa

**What You'll Do**


At M\-KOPA, you'll own the Workplace IT roadmap end\-to\-end — from networks and telephony to end\-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi\-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user\-focused mindset that keeps a fast\-growing, multi\-country fintech productive and secure.

**Your Environment**

* **Networks \& telephony**: Wired and wireless networks across all offices, warehouses, and retail sites; contact\-centre telephony across \~10 call\-centre sites
* **On\-site infrastructure**: On\-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV
* **End\-user compute \& mobility**: Full lifecycle management of laptops, desktops, and phones for 2,500\+ employees, plus endpoint and mobile device management (MDM)
* **Identity \& access**: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications
* **Productivity \& collaboration**: Core software suite selection and management (collaboration, back\-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting\-room and AV systems
* **Security \& resilience**: IT\-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery

**Our Workplace IT Approach**


* We balance cost, performance, security, and resilience — especially in variable\-connectivity markets
* We partner closely with the Security function on IT\-side security hygiene, with clear ownership boundaries between the two functions
* We keep access controls operationally excellent, low\-friction for users, and audit\-ready
* We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed
* We measure ourselves against SLAs and service performance metrics that show IT is delivering

**What You Need**


We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.

**Required Experience:**

* Proven leadership of a multi\-site IT function at scale, ideally across multiple countries
* Strong commercial and vendor\-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts
* Strong security mindset and understanding of identity, endpoint, and network security
* Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server\-room engineering) to hold their own with specialists
* Comfort operating in high\-growth, emerging\-market environments
* User\-focused mindset and experience collecting and responding to internal feedback on team performance
* Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step

**Location \& Benefits**

* Based in one of our markets (South Africa / Kenya / Nigeria / Ghana / Uganda), with regular travel across M\-KOPA's operating markets (current and future)
* Significant travel expected — potentially up to 25% at times, especially in the early phases of the role
* Work with diverse teams across UK, Europe, and Africa
* Professional development programs and coaching partnerships
* Family\-friendly policies and flexible working arrangements
* Well\-being support and career growth opportunities

**Our Mission**

We create financial inclusion for the traditionally excluded through a fair, flexible, customer\-centric financing model. We strive to drive greater inclusion of women, youth, and low\-income communities.


Our Impact


Our technology has created measurable change:

* **Connected** : 2\.5 million first\-time smartphone users connected since 2020
* **Prosperous** : 70% of customers use their M\-KOPA product for income generation, with 35,000 livelihoods created for agents
* **Green** : 2\.155 million tonnes of CO₂ avoided through solar since 2010, with 127,700 total circular economy products provided

**Ready to build the infrastructure that keeps a continent\-wide mission running, while advancing your career in Workplace IT? Apply Now!**

**Why M\-KOPA?**
----------------


At M\-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on\-the\-job training. We support individual journeys with family\-friendly policies, prioritize well\-being, and embrace flexibility.


Join us in shaping the future of M\-KOPA as we grow together. Explore more at **m\-kopa.com**.

*Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026\), named on CNBC's World’s Top Fintech Companies 2025 \& 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e\-bikes financed in Kenya.*

***Important Notice***  

  

*M\-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.*

*M\-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M\-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.*

*M\-KOPA does not collect/charge any money as a pre\-employment or post\-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.*

*Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is select

Head of Workplace IT

**WE ARE HIRING! – CALL CENTRE AGENTS**

Are you **driven, ambitious, and motivated to make money?**

December is around the conner and if you want to make money join our team

Training will be provided

3 months sales experience with traceable reafferences

\- Generate leads

\-close sales

\-opportunity to unlock your basic

Space available for 4 people, Apply and secure yours

email your CV :pmbrecruitment273@gmail.com

Pay: R3 750,00 \- R17 415,31 per month

Work Location: In person

call center agent

We are currently seeking experienced UK Lead Generation Sales Agents to join our high\-performing sales team. If you have recent experience with UK Sales or UK Lead Generation products within the Contact Centre and consistently earning commission, we would like to hear from you.

Key responsibilities

 Conduct outbound sales calls to prospective customers

 Interest customers in claims and sales.

 Achieve and exceed daily, weekly, and monthly sales targets.

 Accurately capture customer information and sales data.

 Build and maintain strong customer relationships.

 Adhere to quality, compliance, and operational standards.

 Follow up on leads and maximise conversion opportunities.

Minimum requirements :

 Grade 11/12

 Minimum 6–12 months Call Centre Sales experience.

 Proven UK sales experience.

 Must have earned commission for at least 3 consecutive

 Strong sales ability with a target\-driven mindset.

 Excellent English communication skills (verbal and written).

 Computer literate.

 Ability to work in a fast\-paced, high\-performance environment.

 Clear Criminal Record.

 Available to start immediately.

\*Only candidates meeting the minimum requirements will be

considered.

\*\*Due to the high volume of applications received, only shortlisted

candidates will be contacted.

Kindly send applications to Romona.Govindsamy@callforce.co.za with subject line "UK Sales agent" \- DBN"

Pay: R6 000,00 \- R7 000,00 per month

Work Location: In person

UK Lead Generator

**Listing reference:** track\_001754
**Listing status:** Online
**Apply by:** 5 October 2026
##### **Position summary**


**Industry:** IT \& Internet
**Job category:** Customer Service
**Location:** Cape Town
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **Introduction**


TRACKER Western Cape requires an Installation Support Agent to deliver scheduling support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard\-working individuals, who can be a part of a highly motivated team.
##### **Job description**


§ Marketing of Tracker to both existing and prospective clients.


§ All the exceptions and urgent same day scheduling for the Western Cape Region


§ Support and liaison between the Sales, Installations and Tech support in HQ


§ Establishing building and maintaining relationships with our various partners.


§ Contract administration, feedback, and daily statistical reporting.


§ Ensure that Customer Service standards are maintained in a highly pressurized environment.


§ Provide service within the region as well as other departments/regions/staff within Tracker.


§ Meet / exceed targets.


§ Data Capturing.


§ Tech Support \- Is responsible for the Tech efficiency and ensuring that all the bookings conform to the Scheduling aid. Will also take instruction from the IM about closing techs for projects, Annual \& Sick leave and rebooking cancelled jobs.


§ Follow up leads/queries.


§ Scheduling fitments of Tracker units.


§ Liaising with technicians regarding appointments.


§ Rescheduling of appointments.


§ Checking / Maintaining high quality schedules.


§ Monitoring effective utilisation of Tracker technicians.


§ Outsourcing work to fitment centres.


§ Maintain local and regional Scheduling relationships.


§ Management of potential cancellations.


§ Taking ownership of all queries and calls taken and assisting the client within our SLA’s


§ Allocating of Prefit fitments to assigned Fitment Centres.


§ Arrange and coordinate same day fitments as per Dealer requirements.


##### **Minimum requirements**


* Matric with at least 1 \- 2 years Contact Centre experience.
§ Extensive knowledge of the Western Cape geographical area


§ MS office Knowledge (intermediate level in Excel)


§ Above average Customer Service skills


§ Ability to work under pressure


§ Ability to work within a team


§ Out of the box thinking skills


§ Excellent communication and organizational skills


§ Excellent service orientation


§ Time management


§ A self\-starter


NB : Should you not receive a response from us within 2 weeks, kindly consider your application unsuccessful.

Installation Support Agent - Cape Town

We are currently seeking experienced and results\-driven Telco Call Centre

Sales Agents to join our high\-performing sales team. If you have a proven track record of selling Telco products within the contact centre and consistently earning commission, we would like to hear from you.

Key responsibilities

 Conduct outbound sales calls to prospective and existing

customers.

 Promote and sell telecommunications products and services.

 Identify customer needs and recommend suitable solutions.

 Achieve and exceed daily, weekly, and monthly sales targets.

 Accurately capture customer information and sales data.

 Build and maintain strong customer relationships.

 Adhere to quality, compliance, and operational standards.

 Follow up on leads and maximise conversion opportunities.

Minimum requirements :

 Grade 11/12

 Minimum 6–12 months Call Centre Sales experience.

 Proven Telecommunications Sales experience.

 Must have earned commission for at least 3 consecutive

months in a sales environment.

 Strong sales ability with a target\-driven mindset.

 Excellent English communication skills (verbal and written).

 Computer literate.

 Ability to work in a fast\-paced, high\-performance environment.

 Clear Criminal Record.

 Available to start immediately.

\*Only candidates meeting the minimum requirements will be

considered.

\*\*Due to the high volume of applications received, only shortlisted

candidates will be contacted.

Kindly send applications to Romona.Govindsamy@callforce.co.za with subject line "Local Sales agent \- DBN"

Pay: From R5 240,00 per month

Work Location: In person

Local Telco Sales Agent

Legal\&Tax Services (Pty) Ltd is an authorized financial services provider FSP No 28566\. Our core purpose is to be a companion to our clients. We provide our members with affordable subscription\-based services that enable them to access professional advice, assistance and insurance cover through a focused suite of products ranging from legal expense insurance, funeral policies and hospital cash\-back cover. These are complemented by a range of value\-added services spanning tax, debt, trauma and educational services.

This role drives growth within the Cape Town Branch by recruiting, developing, coaching, and supporting a team of Direct Marketers to meet sales, quality, and retention targets. The Team Leader is responsible for creating a high\-performance environment that enables agents to become successful commission earners while ensuring compliance with company standards and regulatory requirements.

The successful applicant will report to the Cape Town Branch Manager.

KEY RESPONSIBILITIES:

**Sales Growth and Team Performance**

* Lead, motivate and support a team of Direct Marketers to achieve daily, weekly and monthly sales targets.
* Drive growth in new business, paid sales, joining fee collection and successful debit results.
* Monitor individual and team performance and implement corrective actions where required.
* Analyse sales reports and performance data to identify opportunities for improvement.
* Create a culture of accountability, ownership and performance excellence.
* Support and participate in branch incentive initiatives aimed at driving sales growth and lead generation.
* Identify risks to achieving branch targets and escalate concerns to management.

**Recruitment, Onboarding and Agent Development**

* Support recruitment activities to ensure branch staffing targets are achieved
* Participate in interviews, onboarding and induction activities for new Direct Marketers.
* Coach new agents to accelerate their progression to commission\-earning status.
* Conduct regular one\-on\-one coaching sessions and provide constructive feedback.
* Facilitate team training and refresher sessions on products, sales skills and processes.
* Identify development needs and refer agents for additional training when required.
* Encourage a positive, growth\-focused team culture aligned to the company's values.

**Lead Management and Sales Administration**

* Ensure leads are accurately captured, allocated and managed on all relevant systems.
* Monitor lead utilisation and conversion rates and implement improvement initiatives.
* Ensure applications are completed accurately and submitted timeously.
* Assist agents with policy amendments, upgrades, resubmissions and client queries.
* Ensure accurate recording and administration of sales\-related information.

**Quality Assurance, Compliance and Risk Management**

* Monitor sales quality and compliance through call listening, call reviews and audits.
* Ensure all agents comply with FAIS, FICA, POPIA, TCF and company requirements.
* Identify quality concerns and provide coaching interventions to improve outcomes.
* Conduct investigations relating to quality assurance or compliance matters when required.
* Ensure sales scripts, processes and procedures are followed consistently.
* Monitor unpaid sales, debit results and policy cancellations and implement corrective action plans.

**Team Leadership and Operational Support**

* Conduct daily team huddles and regular performance review discussions.
* Monitor attendance, leave and timekeeping within the team.
* Assist with disciplinary and performance management processes in accordance with company policies.
* Liaise with support departments including HR, Customer Care, QA, Compliance and IT.
* Prepare and submit performance reports and updates to management.
* Assist with branch operations and act in a leadership capacity when requested by management.
* Undertake any additional responsibilities reasonably requested by management.

QUALIFICATION AND SKILLS REQUIREMENTS

* Matric/Grade 12\. An NQF level 5 qualification will be an advantage.
* Minimum 3 (three) years’ experience leading people in a call centre environment.
* Track record of personal sales success and/or the ability to lead a team to achieve their targets and improve their performance.
* Knowledge of the insurance industry an advantage.
* Lead generation skills and experience.
* Strong coaching and leadership skills.
* Strong administrative skills.

REMUNERATION

The remuneration package will comprise a basic salary aligned with existing team structures, along with performance\-based incentives tied to the achievement of defined growth targets.

APPLICATIONS

Submit applications, with a comprehensive and current CV to the Cape Town Branch Manager at capetown@legalandtax.co.za with “**Direct Marketer Team Leader Cape Town**” in the subject line on or before 31 October 2026\.

Pay: R8 000,00 \- R25 000,00 per month

Work Location: In person

Direct Marketer Team Leader - Cape Town

**Listing reference:** cartr\_000907
**Listing status:** Online
**Apply by:** 31 October 2026
##### **Position summary**


**Industry:** IT \& Internet
**Job category:** Training
**Location:** Rosebank
**Contract:** Permanent
**EE position:** No
##### **Introduction**


Are you passionate about sales and about training people to become top\-performing sales professionals? Cartrack, a world\-leading smart mobility Software\-as\-a\-Service tech company across 23 countries, is looking for a Sales Trainer to be responsible for training and upskilling new and existing staff in telephone selling skills, product positioning, objection handling and closing techniques.
##### **Job description**


**Responsibilities:**
* Execute training programs for new hires as well as the existing sales force with the aim to boost sales performance and improve process execution.
* Content development
* Conduct training needs analysis
* Create and monitor assessment tools
* Create training reports
* Improve training effectiveness by developing new approaches, techniques and making support readily available.
##### **Minimum requirements**


**Requirements:**
* Bachelors degree or equivalent
* Training or Teaching qualification beneficial
* Minimum 3 years experience in the telecommunications industry, including experience in selling and training products and or services
* Experience in SaaS product training and enablement advantegous
* Experience in content development
* Effective communication and interpersonal skills to collaborate with cross\-functional teams.


Email updated cv to caroline.mphoso@cartrack.com.

Sales Trainer( Call Centre)

**Role Overview**

The **Inbound Clerk** is responsible for overseeing the daily warehouse operations to ensure the efficient receipt, storage, control, and distribution of stock. The role coordinates warehouse activities, supervises staff, maintains inventory accuracy, and ensures that all operational processes are carried out in accordance with company policies, health and safety requirements, and service\-level agreements. They play a key role in driving operational efficiency, maintaining stock integrity, and ensuring that customer and business requirements are met accurately and on time.

**Key Responsibilities**

* Maintain accurate records of stock movements and transactions on ERP/WMS systems.
* Coordinate inbound logistics to ensure timely flow of goods.
* Monitor inbound accuracy through counts and transfer reconciliations.
* Supervise and support warehouse assistant staff to achieve productivity targets.
* Ensure compliance with health, safety, and quality standards in all warehouse activities
* Prepare regular warehouse reports, receipts, returns, decom, ageing

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Grade 12 (Matric)
* National Diploma in Supply Chain, Logistics, or Warehouse Management
* Registration with professional logistics bodies (e.g. SAPICS) is an advantage.

**Technical Skills**

* Experience in warehouse receiving and dispatch operations 2 – 3 years
* Experience in processing WMS transactions (receipts, dispatches, stock transfers) 2 – 3 years
* QA/QC experience required in a manufacturing environment (electronic or
* metal manufacturing experience advantageous) 2 – 3 years
* General logistics or supply chain administrative experience 1 – 2 years
* Knowledge of warehouse operations, stock control, and distribution processes.

**Personal Attributes**

* Strong analytical and problem\-solving mindset
* Calm and methodical under pressure
* High attention to detail and safety standards
* Reliable, accountable, and solution\-oriented
* Passionate about renewable energy and continuous learning

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our in\-house technical support capability to ensure world\-class reliability, rapid fault resolution, and exceptional customer satisfaction.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

*Closing date:* 28 September 2026

Pay: R15 000,00 per month

Work Location: In person

Inbound Clerk

**Role Overview**

The **Outbound Clerk** is responsible for coordinating and overseeing daily outbound warehouse operations, including dispatches to regional branches, customers, and commercial partners, as well as the accurate processing of stock transfers within the warehouse system. The role ensures that all outbound materials and parts are thoroughly inspected through visual and system\-based checks to verify accuracy, quality, and compliance before dispatch.

The incumbent is responsible for ensuring that outbound activities are executed efficiently, on time, and in accordance with company policies, health and safety standards, and service\-level agreements. The role supports operational excellence by maintaining accurate records, monitoring outbound processes, and driving efficiency to ensure the smooth and effective movement of goods throughout the supply chain.

**Key Responsibilities**

* Maintain accurate records of stock movements and transactions on ERP/WMS systems.
* Coordinate inbound logistics to ensure timely flow of goods.
* Monitor outbound accuracy through counts and transfer reconciliations.
* Supervise and support warehouse assistant staff to achieve productivity targets.
* Ensure compliance with health, safety, and quality standards in all warehouse activities
* Prepare regular warehouse reports, outbound, ageing

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Grade 12 (Matric)
* National Diploma in Supply Chain, Logistics, or Warehouse Management
* Registration with professional logistics bodies (e.g. SAPICS) is an advantage

**Technical Skills**

* Experience in warehouse receiving and dispatch operations 2 – 3 years
* Experience in processing WMS transactions (receipts, dispatches, stock transfers) 2 – 3 years
* QA/QC experience required in a manufacturing environment (electronic or
* metal manufacturing experience advantageous) 2 – 3 years
* General logistics or supply chain administrative experience 1 – 2 years
* Knowledge of warehouse operations, stock control, and distribution processes.

**Personal Attributes**

* Strong analytical and problem\-solving mindset
* Calm and methodical under pressure
* High attention to detail and safety standards
* Reliable, accountable, and solution\-oriented
* Passionate about renewable energy and continuous learning

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our in\-house technical support capability to ensure world\-class reliability, rapid fault resolution, and exceptional customer satisfaction.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

*Closing date:* 28 September 2026

Pay: R15 000,00 per month

Application Question(s):

* Do you have warehouse experience?

Work Location: In person

Outbound Clerk

Danie Brynard Brokers is registered Financial Services Provider (FSP), we provide financial products and a wide range of financial planning services to individuals. We ensure that our service is transparent and meets with all regulations and compliance requirements of the Financial Services Industry.

Being a Financial Advisor/Broker is not a job but a long\-term noble profession. It is about providing your clients with financial security and building a long\-term relationship with them. We are a well\-established Financial Institution looking for motivated individuals in the Old Mutual space.

**Minimum Requirements**:

* Sales experience
* Willingness to learn.
* Entrepreneurial mind\-set (must be able to work independently)
* Exceptional Interpersonal skills
* An established network of clients and ability to prospect for new business.
* Tenacity
* Effective planning, organizing and time management skills.

If building your own professional and profitable business practice appeals to you, then this opportunity will be ideal.

Send your CV to – gburt@dbbrokers.co.za

Should you not receive a reply from us within 1 week from the date of applying, please consider your application as unsuccessful.

Job Type: Full\-time

Pay: R10 000,00 \- R35 000,00 per month

Work Location: In person

Call Centre Agent

**Role Purpose**

The Call Centre Sales Team Leader is accountable for building and running a team of 12–15 FSP call centre sales agents, taking them from onboarding through to consistently meeting their individual sales targets — while maintaining full regulatory compliance across every campaign the team sells.

This is a working, hands\-on leadership role: the Team Leader coaches, monitors, and is directly accountable for the team's activation rate — the % of agents who reach their own individual sales targets each month.

**Key Responsibilities**

**Team leadership \& coaching**

* Coach agents individually and in small groups, with particular focus on those still working toward their Month 1–3 unlock targets.
* Run structured call reviews and give specific, example\-based feedback — not generic advice.
* Identify and develop future high\-potential agents, including early leadership opportunities.

**Performance management**

* Track individual and team performance daily against sales, premium, and activation targets.
* Set graduated targets for new agents that ramp up over their first few months, rather than a single flat target for everyone.
* Address underperformance early and directly — sit with the agent, listen to calls together, and agree specific next steps.

**Compliance \& quality**

* Ensure every agent's calls meet FAIS, POPI, and campaign\-specific compliance requirements.
* Escalate any possible compliance breach (for example, a data or consent issue) promptly through the correct channel, rather than resolving it informally.
* Confirm every script is signed off by the relevant client before it goes live on the floor.

**Recruitment \& floor growth**

* Provide input into agent and supervisor recruitment and profiling for the team's campaigns.
* Support onboarding and early ramp\-up for new agents joining the team.

**Minimum Requirements**

**Qualifications \& regulatory**

* RE5 (Representative Regulatory Examination) — FAIS accredited, current and in good standing.
* Matric / Grade 12\.
* Class of Business (COB): Long\-term Insurance — completed and current, in line with FAIS requirements for the products sold — essential.

**Experience**

* 2–3 years' call centre sales experience within an FSP (Financial Services Provider) environment — essential.
* A demonstrable track record of consistently meeting or exceeding individual sales targets.
* Prior team leadership, supervisory, or mentoring experience — advantageous, not essential.
* Experience selling funeral cover, life cover, or similar short\-term/long\-term insurance products — advantageous.

**Competencies**

* Integrity \& Compliance Orientation
* Resilience \& Rejection Recovery
* Drive \& Target Orientation
* Persuasion \& Influence
* Communication \& Active Listening
* Adaptability \& Coachability
* Emotional Intelligence \& Composure
* Leadership \& Coaching

Work Location: In person

Sales Supervisor

**Role Purpose**

The Call Centre Sales Agent sells FSP products directly to customers by phone, building rapport quickly, explaining products clearly and compliantly, and consistently meeting individual sales and premium targets month to month.

This is an individual\-contributor, target\-driven role: the Agent's own consistency — reaching their monthly sales and premium targets — is what takes them from onboarding through to full productivity, and is the foundation everything else in the role is built on.

**Key Responsibilities**

**Sales calls**

* Make outbound calls (or handle inbound leads, campaign\-dependent) to present FSP products clearly and accurately.
* Build quick rapport and adapt the explanation to what matters to the specific customer, rather than reciting the same script regardless of response.
* Close sales compliantly — confirming the customer understands what they are agreeing to before the sale is finalised.

**Compliance \& quality**

* Follow the approved script for each campaign, without unauthorised claims or promises.
* Accurately capture customer and policy information at the point of sale.
* Escalate any customer question or objection that falls outside the script or the Agent's own knowledge, rather than guessing.

**Target achievement**

* Meet the monthly sales count and premium targets set for the campaign(s) sold.
* Track own performance daily against target, and flag early to the Team Leader if falling behind.

**Team contribution**

* Apply coaching feedback from the Team Leader promptly, including on the very next call.
* Support newer team members informally where appropriate.

**Minimum Requirements**

**Qualifications \& regulatory**

* RE5 (Representative Regulatory Examination) — FAIS accredited, current and in good standing.
* Class of Business (COB): Long\-term Insurance — completed and current, in line with FAIS requirements for the products sold — essential.
* Matric / Grade 12\.

**Experience**

* At least 3 years' sales experience dealing with FSP (Financial Services Provider) products — either in the field or in a call center — essential.
* Prior call center or tele sales experience specifically — advantageous, not essential.
* A clear, confident telephone manner and strong spoken English (additional local languages advantageous, campaign\-dependent).

**Competencies**

* Integrity \& Compliance Orientation
* Resilience \& Rejection Recovery
* Drive \& Target Orientation
* Persuasion \& Influence
* Communication \& Active Listening
* Adaptability \& Coachability
* Emotional Intelligence \& Composure

Work Location: In person

Sales Agent (Independent Contract)

**Role Overview**

The **Outbound/Dispatch Clerk** is responsible for ensuring that all outbound orders, stock transfers, and deliveries are accurately picked, packed, documented, and dispatched in a timely manner. The role verifies outgoing goods against relevant documentation, maintains accurate dispatch records, and supports the efficient movement of stock to customers, regions, and internal stakeholders. The incumbent ensures compliance with company procedures, quality standards, and health and safety requirements while contributing to smooth and efficient warehouse operations.

**Key Responsibilities**

* Coordinate outbound deliveries and stock transfers
* Ensure orders are accurately picked, packed and dispatched
* Verify dispatch documentation before release
* Coordinate transport bookings and schedules
* Maintain accurate dispatch records
* Investigate dispatch discrepancies
* Communicate delivery status to stakeholders
* Ensure compliance with company policies and health \& safety requirements.

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Grade 12 (Matric)
* National Diploma in Supply Chain, Logistics, or Warehouse Management
* Registration with professional logistics bodies (e.g. SAPICS) is an advantage.

**Technical Skills**

* Relevant warehouse administration experience, 2 – 3 years
* Working with ERP/WMS systems, 2 – 3 years
* Experience in inventory control and documentation accuracy, 2 – 3 years
* Knowledge of warehouse operations, stock control, and distribution processes

**Personal Attributes**

* Strong analytical and problem\-solving mindset
* Calm and methodical under pressure
* High attention to detail and safety standards
* Reliable, accountable, and solution\-oriented
* Passionate about renewable energy and continuous learning

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our in\-house technical support capability to ensure world\-class reliability, rapid fault resolution, and exceptional customer satisfaction.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

* *Closing date:* 28 September 2026

Pay: R15 000,00 per month

Work Location: In person

Outbound/Dispatch Clerk

1\. Job Purpose

The IT Technician provides first\-line technical support to call Centre agents and staff in a high\-demand BPO environment. This includes troubleshooting hardware, software, telephony, and networking problems, ensuring minimal downtime and smooth operational performance.

2\. Key Responsibilities

A. End\-User \& Desktop Support

* Provide 1st\-line support to call center agents and staff.
* Diagnose and resolve issues related to Windows 10/11, Office 365, MFA, and peripherals.
* Support Citrix and Genesys environments.
* Use remote support tools such as AnyDesk and TeamViewer.
* Log all tickets and user interactions in the helpdesk system.

B. Network \& Connectivity Support

* LAN/Wi\-Fi troubleshooting in a peer\-to\-peer network setup.
* Assist with shared printers, shared folders, and connectivity issues.
* Support VoIP and softphone connectivity.

C. Asset Management

* Maintain the IT asset register.
* Setup and configure laptops for new users.
* Coordinate with rental/lease hardware providers.
* Track device movements and returns.

D. Telephony \& Call Centre Systems

* Troubleshoot Genesys, Citrix Workspace, softphone, and headset issues.
* Assist with user relocations and agent configurations.

E. After\-Hours \& Weekend Standby

* Participate in rotation for weekday after\-hours and weekend standby.
* Respond to urgent outages and escalate when required.

F. General IT Responsibilities

* Create new user profiles and email accounts.
* Maintain documentation and SOPs.
* Assist with projects, rollouts, and upgrades.
* Keep IT storeroom organized.
* Follow IT security and compliance standards.

3\. Skills \& Competencies

Technical Skills

* Windows OS, Office 365, Citrix, Genesys.
* LAN/Wi\-Fi troubleshooting.
* AnyDesk, TeamViewer remote support.
* VoIP and softphone experience.

Soft Skills

* Strong communication.
* Calm under pressure.
* Problem\-solving.
* Organized and detail\-oriented.
* Willingness to learn.

4\. Qualifications \& Experience

* Matric / Grade 12\.
* IT certificate (A\+, N\+,etc.).
* At least 1 year IT support experience.
* Call\-center/BPO experience beneficial.
* Basic Office 365 \& remote support knowledge.

5\. Working Conditions

* Office\-based in a busy contact center.
* After\-hours and weekend standby rotation.
* Occasional weekend on\-site work.

Work Location: In person

IT Technician

We're looking for a **Outbound Email Specialist** to own high\-volume outbound email prospecting and follow\-up for a fast\-growing better\-for\-you snack brand with retail placement across 15 or more regional grocery chains. You will add leads to Google Sheets, monitor automated email sends, follow up on replies, re\-activate inactive accounts, and keep Salesforce accurate and current.


This is an email\-first outbound role. The company runs outbound primarily through automated email sequences rather than cold calling. Your job is to build and manage the lead list, ensure the automation is running correctly, respond to replies quickly, and keep the pipeline clean and moving. If you are organized, detail\-oriented, comfortable working within an automated outbound system, and can write sharp follow\-up emails that move conversations forward, this role is a strong fit.


Why You'll Want to Join* You will be paid in **USD** (bi\-monthly: every 15th and 30th)
* **Paid Time Off** in accordance with company policy
* Observance of **Holidays** per company guidelines
* **100% remote setup** so you can work wherever you're most productive
* This role requires availability **Monday through Friday, 9 AM to 6 PM US Eastern Time**
* Work inside a growing CPG brand with real retail traction and an expanding national footprint
* Structured, process\-driven outbound role with a clear playbook and defined metrics


What You'll Work On**Lead Management and Outbound Email Operations**

* Research and add qualified leads to Google Sheets for outbound email sequences
* Monitor automated email sends to ensure accuracy and deliverability
* Follow up on replies promptly and move engaged prospects forward in the pipeline
* Write clear, concise follow\-up emails that do not read as spam and keep conversations moving
* Maintain a structured outreach cadence across cold, warm, and stalled accounts

**Account Follow\-Up and Reactivation**

* Follow up consistently with inactive or stalled accounts to re\-engage and move them forward
* Support reorders, account expansion, and reactivation outreach for existing customers
* Track open conversations and ensure no warm lead goes cold

**CRM and Pipeline Management**

* Log all outreach activity and conversation updates accurately in Salesforce
* Maintain clean CRM data with clear next steps on every account at all times
* Hit daily activity targets and monthly pipeline creation goals consistently


What You Bring* Prior experience in outbound email sales, lead generation, or a similar email\-driven SDR role
* Strong written English communication skills with the ability to write clear, personalized outreach and follow\-ups that generate responses
* Comfortable working within an automated outbound email system including managing lead lists in Google Sheets and monitoring send performance
* Experience with Salesforce or a comparable CRM for logging activity and managing pipeline
* Highly organized with strong attention to detail and the ability to manage a high volume of leads and conversations simultaneously
* Fast typing and strong computer literacy across multiple tools
* Available Monday through Friday, 9 AM to 6 PM Eastern Time with reliable high\-speed internet
* Self\-disciplined, coachable, and comfortable being measured against daily and monthly metrics


Nice to Have* Experience in CPG, food and beverage, retail, or consumer brand sales
* Familiarity with grocery or regional retail distribution channels
* Experience using sales engagement or automation platforms such as Outreach, Salesloft, Apollo, or similar tools
* Background managing outbound email sequences and lead lists at scale


How to Apply
Please include:

* Your **updated resume**
* A **short Loom video (1 to 2 minutes)** introducing yourself, describing your outbound email or SDR experience, and giving an example of a follow\-up email approach that worked for you and why

**Only candidates who submit a Loom video will be moved to the next step of the hiring process.**


If you want a clear playbook, measurable expectations, and a repeatable outbound email motion inside a brand with real retail momentum, this role gives you the structure and the direct impact to do your best work.

**Application Process Overview**


Our comprehensive selection process ensures we find the right fit for both you and our clients:

* **Initial Application** \- Submit your application and complete our prequalifying questions
* **Video Introduction** \- Record an video introduction to showcase your communication skills and work experience
* **Role\-Specific Assessment** \- Complete a homework assignment tailored to the position (if applicable)
* **Recruitment Interview** \- Initial screening with our talent team
* **Executive Interview** \- Meet with senior leadership to discuss role alignment
* **Client Interview** \- Final interview with the client team you'd be supporting
* **Background \& Reference Check** \- Professional reference verification
* **Job Offer** \- Successful candidates receive a formal offer to join the team


Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.


We'll keep you informed throughout the process and provide feedback at each step.

Outbound Email Specialist (BBS844)

**About Unifi**

***Boldly different. Fiercely human. Proudly African.***


Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for millions of clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest\-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

**Purpose of the role**


Internal Operations Manager \- Sales reports to the Deputy Country Manager. You will lead Unifi South Africa's Sales operation to deliver sustainable growth while making life easy for our clients. You will own the performance of the Sales operation, build strong teams and leaders, and continuously improve how we sell. You will use data, technology and a deep understanding of the frontline to improve acquisition, conversion, productivity and the client experience.


The ideal candidate must be commercially minded, flexible, organised, and comfortable to lead complex debates at group MANCO level, while also making and taking client calls when needed. We're a business that encourages all to get stuck in! A positive attitude, healthy spirit of adventure and sense of humour would be most helpful.

**Responsibilities**

* Own the day\-to\-day performance of the Sales operation and deliver against sales, conversion and productivity targets.
* Set and drive sales strategies that grow the business while treating every client with dignity and respect.
* Use data to understand performance, spot gaps and opportunities, and take action to improve results.
* Work closely with Data, Credit Risk, IT, Marketing, Finance and Operations to improve acquisition, conversion and the client journey.
* Analyse sales data and business intelligence to understand team and individual performance, identify opportunities and make informed operational decisions;
* Understand our sales systems and processes and continuously find simpler, better ways of working.
* Build a high\-performing sales team that delivers results without compromising the client experience or long\-term growth.
* Coach and develop the team, address underperformance and build strong future leaders.
* Make sure Agents have the product knowledge, systems knowledge and sales skills they need to do their jobs well.
* Understand the detailed working of business IT systems, sales processes and customer journeys and propose and, when appropriate, implement changes effectively within the team;
* Work with L\&D and Operations to identify skills gaps and put the right development in place.
* Make sure teams follow our sales processes, affordability requirements, quality standards and regulatory requirements.
* Help shape targets, incentives and performance measures that encourage the right behaviours and sustainable results.
* Recruit, develop and retain great sales talent for the Unifi Community.
* Stay close to the work by talking to clients, understand what Agents experience and help make things simpler for both.
* Live and protect our values: Dignity, Unity, Simplicity and Trust.
* Help make Unifi a great place to work.

 **Requirements**

* Relevant tertiary qualification.
* At least 10 years' management experience in a sales environment, ideally in a high\-volume contact centre.
* Experience leading large sales teams with accountability for sales, conversion, productivity and growth.
* Strong understanding of sales operations, coaching and performance management.
* Commercially minded and comfortable using data to understand performance and make decisions.
* Experience leading teams through growth, change and operational improvement.
* Experience in financial services, lending or another regulated sales environment would be advantageous.
* Working knowledge of the National Credit Act, Financial Intelligence Centre Act and Protection of Personal Information Act.
* A strong people leader who creates clarity, builds capable teams and holds people accountable.
* Comfortable moving between strategy and the detail of the operation.
* Able to simplify complex problems and turn them into action.
* Willing to challenge, make decisions and have difficult conversations when needed.
* Hands\-on, humble and steady under pressure.

Internal Operations Manager - Sales

**Telemarketer / Appointment Setter**

**Location:** Sandton, Johannesburg (Applicants residing in Johannesburg and surrounding areas only)

About the Opportunity

We are looking for a confident, professional and driven **Telemarketer / Appointment Setter** to join a growing financial advisory practice.

This role is ideal for someone who enjoys speaking to people, building relationships over the phone and creating business opportunities. Your primary responsibility will be to contact prospective clients, qualify leads and schedule appointments for a Financial Advisor.

If you are target\-driven, enjoy sales conversations and have an interest in the financial services industry, we'd love to hear from you.

Key Responsibilities

* Make outbound calls to prospective clients using company\-provided leads.
* Introduce our financial advisory services in a professional and engaging manner.
* Build rapport and create interest with potential clients.
* Qualify prospective clients based on set criteria.
* Book qualified appointments directly into the Financial Advisor's diary.
* Confirm appointments and follow up with clients where necessary.
* Handle objections professionally and confidently.
* Maintain accurate records of all calls and client interactions.
* Update CRM systems and appointment schedules.
* Achieve daily, weekly and monthly appointment booking targets.
* Represent the company professionally at all times.

Minimum RequirementsEducation

* Grade 12 (Matric) is essential.
* Currently studying towards a diploma or degree, or already in possession of a tertiary qualification.

Location

* Must reside in Johannesburg, Sandton or surrounding areas.
* Reliable transport is advantageous.

Knowledge \& Industry Interest

Applicants should have an understanding of, or strong interest in:

* Insurance Industry

Previous exposure to the financial services industry will be advantageous.

Skills \& Attributes

* Excellent verbal communication skills.
* Professional telephone etiquette.
* Confident and persuasive personality.
* Strong interpersonal skills.
* Target and results driven.
* Highly motivated and self\-disciplined.
* Resilient and comfortable handling rejection.
* Good listening and questioning skills.
* Strong organisational and time management skills.
* Computer literate (Microsoft Office, Google Workspace and CRM systems).
* Able to work independently and as part of a team.

Experience

The following experience will be advantageous but is **not essential**:

* Telemarketing
* Appointment setting
* Call centre
* Sales
* Customer service
* Financial services

Earnings

**Basic Salary \+ Commission Structure**

High performers will have the opportunity to significantly increase their monthly earnings through performance\-based commission.

What We Offer

* Career growth opportunities.
* Professional working environment.
* Performance incentives.
* Ongoing coaching and development.
* Opportunity to build a career within the financial services industry.
* A purpose\-driven team focused on helping clients achieve financial security.

How to Apply

Please email your CV to:

**Edgar.yende@1618\.co.za**

**Subject Line:** Telemarketer Application

**Closing Date:** **17 August 2026**

Only shortlisted candidates will be contacted.

Pay: From R6 000,00 per month

Work Location: In person

Booking Agent

Role Purpose

The Call Centre Sales Agent sells FSP products directly to customers by phone, building rapport quickly, explaining products clearly and compliantly, and consistently meeting individual sales and premium targets month to month.

This is an individual\-contributor, target\-driven role: the Agent's own consistency — reaching their monthly sales and premium targets — is what takes them from onboarding through to full productivity, and is the foundation everything else in the role is built on.

Key Responsibilities

Sales calls

* Make outbound calls (or handle inbound leads, campaign\-dependent) to present FSP products clearly and accurately.
* Build quick rapport and adapt the explanation to what matters to the specific customer, rather than reciting the same script regardless of response.
* Close sales compliantly — confirming the customer understands what they are agreeing to before the sale is finalised.

Compliance \& quality

* Follow the approved script for each campaign, without unauthorised claims or promises.
* Accurately capture customer and policy information at the point of sale.
* Escalate any customer question or objection that falls outside the script or the Agent's own knowledge, rather than guessing.

Target achievement

* Meet the monthly sales count and premium targets set for the campaign(s) sold.
* Track own performance daily against target, and flag early to the Team Leader if falling behind.

Team contribution

* Apply coaching feedback from the Team Leader promptly, including on the very next call.
* Support newer team members informally where appropriate.

Minimum Requirements

Qualifications \& regulatory

* RE5 (Representative Regulatory Examination) — FAIS accredited, current and in good standing.
* Class of Business (COB): Long\-term Insurance — completed and current, in line with FAIS requirements for the products sold — essential.
* Matric / Grade 12\.

Experience

* At least 3 years' sales experience dealing with FSP (Financial Services Provider) products — either in the field or in a call center — essential.
* Prior call center or tele sales experience specifically — advantageous, not essential.
* A clear, confident telephone manner and strong spoken English (additional local languages advantageous, campaign\-dependent).

Competencies

* Integrity \& Compliance Orientation
* Resilience \& Rejection Recovery
* Drive \& Target Orientation
* Persuasion \& Influence
* Communication \& Active Listening
* Adaptability \& Coachability
* Emotional Intelligence \& Composure

Work Location: In person

Sales Agent ( Independent Contract )

**About the Role:**


You will lead member and student service delivery in our Contact Center, offering technical support, membership, retention, progression, and engagement activities. You will help deliver accurate, multichannel service while improving customer experience, operational performance, and member value.


You will report to the Senior Manager \- Global Engagement Centre and use a hybrid work schedule.

### **You Will:**

* Lead inbound, outbound, chat, email, social, technical, membership, or student service activities as assigned.
* Deliver accurate, professional responses and resolve member, student, prospect, or customer needs.
* Monitor service levels, quality, productivity, revenue, retention, progression, and customer experience measures.
* Developing and coach team members and allocate resources across channels and priorities where applicable.
* Handle escalations, identify causes, and partner with other teams to improve end\-to\-end customer journeys.
* Maintain accurate customer, membership, application, case, knowledge, or technical records in approved systems.
* Support campaigns and programs that improve retention, conversion, engagement, product awareness, and member value.
* Use data, feedback, technology, and process improvement to strengthen service efficiency and experience.

  

\#LI\-JS1

  


### **You Have:**

* 4\+ years of experience in a customer service or call centre environment.
* 3\+ years experience of people management and leadership responsibilties
* Experience achieving target\-based sales

 **How We Support You:**


We provide flexibility to help you achieve a good work\-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

  

We offer benefit options in and out of the workplace, including healthcare, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.


We believe in non\-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

**About Us:**


At The Association, a Great Place to Work\-Certified company, we are transforming the accounting and finance profession. We are future\-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.


Learn more about The Association on LinkedIn and our Career Site.


\#GreatPlacetoWork \#LI\-Hybrid

*We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.*


Additional Information
#### **Equal Employment Opportunity**



The Association of International Certified Professional Accountants is dedicated to fostering a diverse environment and is committed to being an equal opportunity employer. All employment decisions are based on business needs without regard to race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other applicable legally protected status. All qualified candidates are encouraged to apply.



#### **Assistance**



If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please send an email to HumanResources@aicpa\-cima.com

Associate Manager - GEC Blended/Outbound

**Job Description**
**Be the Voice That Delivers Exceptional Customer Experiences !!!**
 Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
   

  

**What You’ll Be Doing**
* Assisting customers who need help with their online orders and general inquiries. (Retail)
* Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
* There are no follow\-ups, so it’s all about resolving the issue during the call
* Navigate multiple systems to research order details, resolve issues, and provide accurate, up\-to\-date information.
* Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
* Stay focused and positive while handling back\-to\-back calls, maintaining accuracy and strong documentation throughout .
* Participate in regular coaching sessions and apply feedback to improve customer service skills


**What We’re Looking For**
* Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
* Minimum of One\-year international customer service experience on an Omni channel campaign dealing with end\-to\-end queries.
* USA or Australian campaign experience is advantageous
* Ability to navigate approximately 15\-20 systems/tools


**Work Times**
**US hours (must be flexible to work rotational shifts aligned to US time zones)**
**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

USA Retail Customer Service Advisor

**About Tech Mahindra** 




 Tech Mahindra is a leading global provider of digital transformation, consulting, and business process services. Part of the Mahindra Group, the company operates across multiple countries, serving clients in telecommunications, technology, banking, retail, healthcare, and other industries. Tech Mahindra is committed to delivering exceptional customer experiences and innovative solutions by leveraging technology, people, and operational excellence.
 



**Position Summary** 




 We are seeking customer\-focused and driven Associates to join our Cape Town team. The successful candidate will be responsible for delivering exceptional customer service through voice, email, chat, and social media channels while ensuring a positive customer experience and maintaining high\-quality service standards.
 



**Key Responsibilities** 



* Handle customer concerns through inbound and outbound voice, email, chat, and social media channels.
* Assist customers with inquiries, requests, and orders by accurately capturing and updating information in support systems and client platforms.
* Deliver an excellent customer experience on every interaction.
* Maintain a high level of professionalism and build positive relationships with customers.
* Resolve customer issues effectively to enhance customer satisfaction, loyalty, and overall experience.
* Ensure quality standards are maintained throughout all customer interactions.
* Follow all operational processes and support procedures accurately.
* Take ownership of customer concerns and demonstrate strong accountability.
* Adapt to changing business requirements and undertake additional responsibilities as needed.
* Develop a strong understanding of customer engagement principles.
* Handle complex customer inquiries confidently and professionally.
* Manage and de\-escalate challenging customer situations effectively.
* Work independently while managing multiple tasks simultaneously.



**Requirements** 




**Essential Qualifications** 



* Must be at least 18 years of age.
* Matric Certificate (Grade 12\).
* Minimum of 6 months' customer service experience within a BPO/Contact Centre environment.
* Fluent English communication skills (C2 proficiency level).
* Computer literate with a minimum typing speed of 25 WPM and 90% accuracy.



**Skills \& Competencies** 



* Excellent verbal and written English communication skills.
* Strong customer service and problem\-solving abilities.
* Ability to communicate effectively in demanding situations.
* Strong listening, analytical, and interpersonal skills.
* Ability to understand customer needs and respond appropriately.
* Adaptability in a fast\-paced and evolving work environment.
* Strong multitasking and time\-management skills.
* Proven ability to remain calm and professional under pressure.



**Working Conditions** 



* Willingness to work on a 24/7 rotational shift schedule.
* Flexibility to work weekends, public holidays, rest days, and extended hours based on business requirements.



**Join Tech Mahindra and become part of a global team dedicated to delivering world\-class customer experiences and business excellence.**

Customer Support Associate

Key Responsibilities Contact warm leads and promote products and services Build customer relationships Achieve sales targets in a KPI-driven environment

Onsite Call Center Sales Agent

Join a dynamic organization within the automotive and wholesale sectors, where your expertise in systems training will be pivotal in driving operational excellence. Our client, a reputable company committed to growth and innovation, is seeking a dedicated Systems Trainer to empower call centre agents and sales staff with the essential skills to navigate internal systems, CRM platforms, and telephony tools. Where You'll Make an Impact: Deliver comprehensive training sessions to enhance user prof…

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