Browse live call centre jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

Reference: CPT000200-TJ-2 IGrow Wealth Investments Group of Companies, proudly positioned as South Africa's 1 Investment company, is searching for dynamic and expereinced Call Centre Head to join our growing team in Midrand, Gauteng or Durbanville,Cape Town. This is an exciting opportunity for a results-driven people leader who knows how to turn leads into opportunities, build high-performing teams and use data to drive real business results. You'll play a key role in shaping the way IGrow enga…

Head Durbanville

**Listing reference:** 026297
**Listing status:** Online
**Apply by:** 3 September 2026
##### **Position summary**


**Industry:** IT \& Internet
**Job category:** IT and Telecommunications
**Location:** Cape Town
**Contract:** Permanent
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Clicks is on the hunt for a Junior Analyst\- Service Centre to work within the IT department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Service Centre Supervisor (IT)
##### **Job description**


Providing telephonic and email support to users and 1st line support.
* To accurately record, assign, escalate and track all incidents and service requests


* Taking ownership of incident and service request from initiation to closure


* To deliver dynamic Triage Technical support in order to promptly restore IT Services within service levels


* To engage professionally with business users and vendors to provide customer service within agreed service levels


* To ensure that all IT related incidents and service requests are resolved effectively with high level of customer


* To perform standby work from time to time in the IT Service Centre


* To perform quality assurance on 1st line agents monthly in order to rate the overall customer experience.
* To coach and train 1st line agents on call procedure and customer engagement in order to improve the customer experience.
##### **Minimum requirements**


**Job related knowledge and skills**
* Knowledge of Information Systems


* Knowledge of company policies and procedures


* Knowledge of governance framework


* Knowledge of customer service and incident management processes


* Strong verbal and written communication skills


* Analytical and technical computer skills


Essential
* Matric / Grade 12


* 2/3 Years’ experience within an IT Service Desk/Call Centre


Desirable
* ITIL Foundation


* Retail experience


* IS or IT Diploma


* MCDST (A , ITIL, HDI)


**Competencies**
* Deciding and Initiating Action


* Writing and Reporting


* Planning and organising


* Analysing


* Applying Expertise and Technology


* Delivering Results \& Meeting Customer Expectations

Junior Analyst- IT Service Centre

### **Job Description**


Our Customer Services department requires a supervisor with a real passion for retail and commitment to a high level of customer service, to work in our Ecommerce team. The purpose of this role is to ensure the day to day management of a team of agents and to drive excellent service delivery through coaching and team engagement.

### **Key Responsibilities**

* Motivate agents to achieve team / business goals
* Identify training needs, sharing these with the Department manager and Training team
* Be a subject matter expert supporting and facilitating training sessions with team members
* Recognize and acknowledge high performance and accomplishments
* Ensure that all behaviours are addressed immediately
* Communicates information in a timely, accurate and understood manner to all team members
* Drive the focus on improving the customer experience on every interaction through call listening, quality checking, coaching and feedback
* Ensure regular feedback is given to Agents with regards to action plans that have been set
* Ensure all relevant business communications are communicated to the team as and when required Resolve all customer queries that are escalated or are identified as detracting from the positive customer experience that we intend to achieve
* Drive teams performance on systems and all metrics
* Track and accurately update operational performance files for agents on a weekly basis
* Compiling and sending reports as required by the business for relevant updates

### **Qualifications and Experience**

* Proven work experience as a team leader or supervisor, within a customer service / call centre environment
* In\-depth knowledge of Call Centre performance metrics, standards and best practice
* Good PC skills, especially MS Excel
* Excellent communication and leadership skills
* Organizational and time\-management skills
* Decision\-making skills
* Matric qualification essential
* Basic ‘Vision\-Nexus’ experience will be advantageous
* Availability and willingness to work overtime/public holidays where required by the business
* Excellent level of proficiency in written \& spoken English
* UK call centre experience advantageous

### **Competencies**

* Customer Focus
* Adaptability \& Flexibility
* Quality Focus
* Problem Solving Ability
* Coaching
* Conflict Resolution
* Decision\-Making Ability

Credit Operations Supervisor - E-commerce

**Listing reference:** 026285
**Listing status:** Online
**Apply by:** 3 September 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Other: FMCG, Retail, Wholesale and Supply Chain
**Location:** Cape Town
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


We are looking to recruit a Warehouse Supervisors (Dispatch) t to work for United Pharmaceutical Distributors (UPD). The role will be based at the Cape Town branch and will report to the Department Manager. The Dispatch Supervisor must be willing to work shifts as per operational requirements.
##### **Job description**


**Job Purpose:**
* Responsible for the effective and accurate management and control of Inventory, receiving, assembly and mostly dispatching of stock within the warehouse ensuring good Wholesale, Distribution and FMCG Practice is applied.

**Job Objectives:**
* Effective supervision and control of the picking, checking, packing and dispatch functions
* Adherence to compliance, SOP's and company policies (SHEQ, QA)
* Productivity management \- Capacity management, order processing cycle time, manning utilization, unplanned downtime
* Equipment up\-time and maintenance \- Asset inspections and reports are performed as required
* Reporting on daily performance and Order status
* Daily/Weekly/Monthly management reports
* Attainment of daily operational targets
* Order processing within required turnaround times. (Transfers and sales orders)
* Conduct and supervise cycle counting and bin check process
* Return stock to vendor / claims generated by operations
* Inventory and Receiving departments for both Wholesale and Distribution
* Housekeeping
* Management of quality and output levels
* Performance management of staff, staff training and discipline
* Set targets and deadlines for direct reports
* Assistance of stock counts within FMCG, PDC and Distribution
* Control and resolution of order disputes / claims internally and externally
* Manage staff compliment for overtime when required
* Overseeing the fleet when applicable
* The Dispatch Supervisor must be willing to work shifts as per operational requirements
##### **Minimum requirements**


**Experience and Education:**
* Matric/NQF Level 4 (Essential)
* Relevant Tertiary Qualifications (Advantageous)
* Fleet management and operational/ logistical experience with at least 3 years experience at a Supervisor/manager level
* 5 years experience in management

**Job related knowledge and skills:**
* Computer skills on MS Office (Word and Excel)
* ERP/WMS Systems understanding
* Financial background\- Budget

**Competencies required:**
* Communicate effectively at all levels
* Excellent negotiating skills
* Strong planning and co\-coordinating skills
* Ability to work in a team and independently
* Ability to work under pressure / time deadlines
* Honesty and integrity
* Attention to detail
* Excellent Time Management Skills

Warehouse Supervisor (Wholesale Outbound)

We are looking to recruit a Contact Centre Consultant to work within the Marketing department. The role will be based at our head Office in Cape Town and will report to the Contact Centre Team Leader. To provide problem resolution to enquiries and complaints to the Clicks Group customer through the various customer communication methods including inbound and correspondence. Job Objectives: Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting …

Contact Centre Consultant Cape Town

Join a fast\-paced team in the online gaming and digital entertainment industry, where you’ll support customers, solve complex queries, and deliver an exceptional customer experience. This is a great opportunity to grow your career in a dynamic, technology\-driven environment.
   

  

**Key Responsibilities**
* Provide professional and efficient customer support
* Handle and resolve complex customer queries
* Deliver a high\-quality customer experience across all interactions
* Communicate clearly and effectively with customers
* Adapt to a fast\-paced, 24/7 working environment
* Maintain accuracy and attention to detail when handling customer requests


**Requirements**
* Based in or able to work in Cape Town
* Available for rotating 24/7 shifts, including weekends and public holidays
* Reliable transportation for all shift times
* Matric \+ 2 years of customer service experience, OR a completed degree/diploma with no experience required
* Strong written and verbal communication skills
* Strong attention to detail and adaptability
* Willingness to complete required background checks


*By applying to this position, we’ll create your
 **Simera Professional Key (SPK)** 
 — a unique key that helps you connect with employers, stand out, and secure the right match.*

Customer Service Host

**Recruiter:**
 Sydsen
   

  

**Job Ref:**
 PTA001114/TB
   

  

**Date posted:**
 Wednesday, August 26, 2026
   

  

**Location:**
 Cape Town, South Africa
   

  

**SUMMARY:**
**Car Rental Customer Service Agent – Cape Town**
 A car rental company in Cape Town is seeking a professional and customer\-focused Customer Service Agent to assist with bookings, vehicle handovers, check\-ins, check\-outs and administration. Shift work, weekends and overtime may be required.
   

  

**POSITION INFO:**
 A car rental company based in Cape Town is seeking a professional and service\-driven Customer Service Agent to join their team. The successful candidate will be responsible for assisting clients with vehicle bookings, check\-outs, check\-ins, vehicle handovers, administration, and ensuring all vehicles are presented to a high standard. Requirements: \- Matric \\/ Grade 12 preferred \- Valid driver's licence is a must \- Own transport is a must \- Previous customer service experience required \- Experience in car rental, hospitality, tourism, retail or premium client service will be advantageous \- Must be well\-presented, reliable and customer\-focused \- Strong communication and administration skills \- Excellent attention to detail \- Must be willing to work shifts, weekends, public holidays and overtime when required \- Must be comfortable handling and driving vehicles Duties include: \- Handling vehicle bookings, enquiries and customer follow\-ups \- Assisting with professional vehicle handovers \- Completing check\-out, check\-in and rental documentation \- Explaining vehicle features and rental requirements to customers \- Ensuring vehicles are clean, spotless and presented to a high standard \- Assisting with off\-site deliveries and collections when required \- Supporting the wider rental team during busy or quiet periods Please note: This role requires flexibility, shift work, overtime at short notice, and early morning or late evening availability due to operational requirements.

Customer Service Agent

Are you highly\-motivated, target\-driven and ready to rewarded for your success? Apply to join the **Search360** team as an **Outbound Sales Agent.**

Recently launched, in this role you will be contacting highly qualified prospects throughout South Africa with a comprehensive and unique financial services offer. Although it is a target\-driven environment, you will be expected to be ethical, respectful, engaging and knowledgable. **This is not a high\-volume, low success rate operation.**

Only experienced agents with a proven track\-record will be considerd for this opportunity. You will be expected to operate independently and effectively. We are partnered with a leading national financial services institution and expect Search360 to grow substantially, offering a rare opportunity for rapid career growth for the right candidate.

**Minimum Requirements:**

* 1\-2 year minimum outbound sales experience in a call centre environment (preference to financial services, loans and financial education)
* Matric certificate
* Clear criminal record
* Contactable references
* Proven sales excellence
* Strong communication skills

Salary will contain a basic of **R7\.5\-10k / month \+ uncapped commission**. Basic salary is negotiable for proven high\-level performers. Preference will be given to immediately available candidates or short notice periods.

Apply via email: **jobs@search\-360\.online**

Responses for successful applicants will be within 1 week. If you do not receive a response, please consider your application unsuccessful.

Pay: R7 500,00 \- R10 000,00 per month

Work Location: In person

Outbound Sales Agent

Car Rental Customer Service Agent – Cape Town A car rental company in Cape Town is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required. A car rental company based in Cape Town is seeking a professional and service-driven Customer Service Agent to join their team. The successful candidate will be responsible for assisting clients with vehicle book…

Manufacturing Industry Duties & Responsibilities Greenfields Data Solutions Job Spec - Outbound Call Centre Agent Purpose of this role: To conduct various surveys telephonically in a professional manner as per specific client requirements and to capture and store these completed surveys electronically. Duties & Responsibilities: Outbound call centre - doing surveys Make outbound calls and complete written survey in Afrikaans or English Desired Experience & Qualifications: Matric Must have at le…

Outbound Agent* 6243

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.
   

  

**Who are the Sigma Family?**
 At Sigma our core mission is to \#ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top\-tier customer service across various industries.
   

  

**What being a part of the Sigma Family means for you!**
 Career development and opportunities to apply for internal promotions following your probationary period.
   

  

 Monthly, Quarterly and Annual awards with marvelous prizes.
   

  

 Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
   

  

 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
   

  

 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance which are available at a minimal monthly contribution. Our funeral cover, group life cover is free from the Sigma Family to you.
   

  

 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
   

  

 Join communities and collaborate with your colleagues on our internal Social Media platform.
   

  

 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
   

  

**What Your Day\-to\-Day Will Look Like**
 You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound \& outbound collections/customer service as well as various back\-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.
   

  

 With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.
   

  

 Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!
   

  

**What Amazing People Will Bring To The Role**
 You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast\-paced work environment.
   

  

**Role Requirements**
* Minimum of 1 year customer service experience in a UK\-based BPO environment
* Experience in an insurance\-related customer service role would be advantageous
* Excellent command of the English language with clear and articulate communication skills
* Matric certificate required (proof must be provided)
* Ability to work well under pressure and manage high\-stress situations effectively
* Computer literate with proficiency in basic digital tools and systems
* Must reside within a 30km radius of the Southern Suburbs


**Simple and Straight Forward Recruitment.**
 We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one\-on\-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.
   

  

**Supporting our future people.**
 If you need any assistance or adjustments at any point during recruitment, feel free to let us know.
   

  

**If you like the sound of being part of the Sigma Family then don’t wait and get applying!**

Customer Service Representative

Fruitways is a leading agri\-business in South Africa. We specialise in the growing, packing and marketing of apples and pears to retailers, traders and wholesalers around the globe.
   

  

**OUTBOUND LOGISTICS MANAGER**
 We have an exciting career opportunity for an analytical, deadline\-driven and compliance\-focused individual as an Outbound Logistics Manager for our packhouse in the Grabouw area. Reporting to the GM, you will play a vital role in leading the Logistics department, overseeing planning and dispatch, budget control, process and systems optimisation, data integrity, and team management.
   

  

**Responsibilities**
* Plan and coordinate weekly pallet logistics, ensuring loading capacity, dispatch schedules, and cold chain management align with Marketing's demands
* Manage the departmental budget, forecasting, monitoring expense accounts, and reporting on deviations to senior management
* Drive continuous improvement of pallet stock processes, storage, and handling systems to boost operational efficiency
* Oversee and optimise use of the Vitrax system, proposing enhancements to improve accuracy and process flow
* Analyse materials handling equipment (forklifts, RF scanners, warehouse racking) to identify inefficiencies and lead cost\-saving initiatives
* Ensure data integrity and quality within the Vitrax database to support reliable, informed business decisions
* Maintain compliance with Health \& Safety (OHS Act) and food safety standards (BRC \& HACCP) across the site
* Lead, develop, and motivate the logistics team, managing performance, training, and succession planning


**Requirements**
* Tertiary Qualification in Logistics or Supply Chain Management preferred (Diploma or Degree)
* At least 5 years’ experience in similar role (preferably in similar industry)
* Strong understanding of stock management and warehousing systems and processes
* Good understanding of Fruit handling protocols
* Thorough understanding of OHS Act
* Intermediate Excel skills


**The Fruitways Group’s employment equity requirements will be considered in evaluating candidates. By submitting your application, you are giving The Fruitways Group implicit consent to the storage and processing of your personal information.**
 Powered by JazzHR

Outbound Logistics Manager

**Listing reference:** 026275
**Listing status:** Online
**Apply by:** 2 September 2026
##### **Position summary**


**Industry:** Wholesale \& Retail Trade
**Job category:** Call Centre and Telesales
**Location:** Cape Town
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


We are looking to recruit a Contact Centre Consultant to work within the Marketing department. The role will be based at our head Office in Cape Town and will report to the Contact Centre Team Leader.
##### **Job description**


To provide problem resolution to enquiries and complaints to the Clicks Group customer through the various customer communication methods including inbound and correspondence.  

  

**Job Objectives:**
* Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards relating to complaints.
* Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one\-contact’ resolution relating to customer complaints.
* Proactively recommend new processes and improvements to current practices to exceed customer expectation.
* Liaise with Team Leaders and ClubCard Manager to ensure all relevant information is communicated and escalated accordingly.
* Consistently facilitate all customer interactions relating to complaints \& queries, inclusive of calls, correspondence \& tasks by offering a solution based approach to all customer interactions whilst adhering to correspondence SLA’s in order to retain customers.
* Maintaining the CRT database by means of accurately processing information, and submitting weekly reports to the Team Leader detailing the number of calls handled.
  
  

##### **Minimum requirements**

  

  

**Education and Experience:**
* Grade 12 (Essential)
* Contact Centre qualification
* 2 years Contact Centre Experience in an e\-commerce customer service environment. (Essential)
  

  

**Job Knowledge:**
* Consumer Protection Act
* Protection of Personal Information Act
* Contact Centre systems
* ClubCard Strategy and Operations
  

  

**Job Skills:**
* Customer Service orientation
* Conflict Resolution
* Excellent communications skills and telephone etiquette
* Problem solving skills
* Effective Time Management
  

  

**Competencies:**
* Working with People
* Following Instructions and Procedures
* Adhering to Principles and Values
* Delivering Results and Meeting Customer Expectations
* Relating and Networking
* Achieving Personal Work Goals and Objectives

Contact Centre Consultant (Correspondence)

**Company Description**
**MAMA?**
 Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co\-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
   

  

 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
   

  

 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
   

  

 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
   

  

 Our mission: to bring little moments of happiness to people.
   

  

 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
   

  

 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021\.
   

  

 Our commitment to diversity and inclusion:
   

  

 Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.
   

  

**Job Description**
 🌟
 **THE MISSION**
 You are the first voice of Mama 📞✨ — the one who turns enquiries into bookings and curiosity into excitement.
   

  

 As our
 **Reservations Agent** 
 , you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction 💖
   

  

 You don’t just take reservations—you sell experiences, set expectations, and help guests start their Mama journey before they even arrive 🎶🏨
   

  

**Here’s what you’ll be responsible for:**
* Reservation Rockstar 📞✨ Handle all incoming reservation requests via phone, email, and online channels Ensure accurate, efficient, and friendly booking processes at all times
* Sales \& Conversion Driver 💰📈 Maximize room revenue through upselling, cross\-selling, and smart selling techniques Convert enquiries into confirmed bookings with personality and confidence
* Guest Experience Creator 💖 Provide warm, engaging, and personalized communication at every touchpoint Set the tone for the guest journey from first contact
* System \& Accuracy Champion 💻🎯 Maintain accurate records in PMS and reservation systems Ensure all bookings, rates, and details are correct and up to date
* Collaboration Partner 🤝🎶 Work closely with Front Office, Revenue, and Sales teams to ensure smooth operations Communicate guest preferences and special requests effectively
* Problem Solver Extraordinaire 🧩💡 Handle booking changes, cancellations, and special requests with ease and professionalism
* Brand Voice Ambassador 🎤💫 Represent Mama’s tone in every interaction—warm, playful, and human


**Qualifications**
 ✨
 **MADE FOR YOU… ONLY IF**
* You have experience in reservations, front office, or hospitality sales 🏨📞
* You are confident communicating with guests via phone and email 💬
* You are detail\-oriented and accurate in handling systems and bookings 💻
* You are sales\-driven and motivated to achieve targets 💰
* You thrive in fast\-paced environments ⚡
* You are organized, reliable, and solution\-focused 🛠️
* You have strong communication skills and a warm, engaging personality 💖
* You enjoy turning enquiries into memorable guest experiences 🎉


**YOUR LITTLE EXTRAS 🎯**
* Experience with PMS or reservation systems? Big plus 💻✨
* Hospitality or lifestyle brand experience? Even better 🌍
* You love storytelling and creating excitement through communication 🎶
* You bring Mama energy—friendly, playful, and full of personality 🔥💫


**Additional Information**
**Next, we're sure you know the tune 🎶:**
* First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
* First verse: We organise an initial telephone interview with our People \& Culture Team to see if your application fits in with our rhythm. 🤳
* Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
* Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.

Reservations Agent

**Listing reference:** 026281
**Listing status:** Online
**Apply by:** 2 September 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Other: FMCG, Retail, Wholesale and Supply Chain
**Location:** Cape Town
**Contract:** Permanent
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


We are looking to recruit a permanent Warehouse Supervisor (Inventory) to work for United Pharmaceutical Distributors (UPD) Cape Town. The role will be based at the Cape Town branch and will report to the Department Manager in our Distribution Inbound (Inventory) department.
##### **Job description**


**Job Purpose:**


* Responsible for the effective and accurate management and control of inventory within the warehouse ensuring good Wholesale \& Distribution Practice is applied. Accountable for mantaining inventory intergrity accross the warehouse, ensuring accurate stock levels for customers, minimizing stock losses, managing stock investigations and support operational excellence throught the distribution centre.

**Job Objectives:**


**1\. Inventory Accuracy and Control**


* Monitor stock levels and inventory movements.
* Investigate and resolve inventory variances.
* Ensure all stock transactions are processed accurately in the system.
* Conduct cycle counts and annual stock takes.

**2\. Stock Reconciliation**


* Reconcile physical stock against system records.
* Identify, investigate, and report discrepancies.
* Implement corrective actions to prevent recurring inventory issues.

**3\. Team Supervision**


* Manage and supervise inventory controllers and stock clerks.
* Allocate daily tasks and monitor performance.
* Ensure staff are trained on SOPs and inventory processes.

**4\. Warehouse Compliance**


* Ensure adherence to company policies, SOPs, and quality standards.
* Support audit requirements and maintain accurate inventory records.
* Ensure proper handling of regulated and sensitive stock.

**5\. Reporting and Analysis**


* Generate inventory reports and KPI dashboards.
* Monitor stock losses, damages, expiries, and adjustments.
* Provide recommendations to improve inventory accuracy and operational efficiency.

**6\. Investigations and Root Cause Analysis**


* Investigate stock gains, losses, and customer complaints related to inventory.
* Conduct root cause analysis and implement preventive measures.

**7\. Coordination with Other Departments**


* Liaise with Receiving, Picking, Dispatch, Procurement, Quality, and Finance teams.
* Ensure inventory availability to support customer orders and service levels.
  

**Job related knowledge and skills:**


* Computer skills on MS Office (Word and Excel Level 3\)
* Product knowledge
* Financial understanding \- budget.
* Experience in Warehouse Management System (KNAPP and SAP Experience will be advantageous)
* People Management essential

**Competencies required:**


* Communicate effectively at all levels
* Excellent negotiating skills
* Strong planning and co\-coordinating skills
* Ability to work in a team
* Ability to work under pressure / time deadlines
* Honesty and integrity
* Attention to detail
* Ability to work on excel reports and drive efficiencies
##### **Minimum requirements**


**Experience and Education:**


* **Matric/NQF Level 4 (Essential)**
* Relevant Tertiary Qualifications (Advantageous)
* 3 \- 5 years’ experience in a Pharmaceutical/ Distribution \& Wholesale/ FMCG/ Supply Chain \& Logistic environment (Essential)
* 2 Years’ experience in dealing with stock management or inventory related functions
* 1\-2 years supervisory/people management experience (essential)

Warehouse Supervisor: Distribution Inbound (UPD Cape Town

**Company Description**
**MAMA?**
 Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co\-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
   

  

 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
   

  

 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
   

  

 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
   

  

 Our mission: to bring little moments of happiness to people.
   

  

 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
   

  

 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021\.
   

  

**Our Commitment To Diversity And Inclusion**
*Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.*
**Job Description**
 🌟
 **THE MISSION**
 You are the first voice of Mama 📞✨ — the one who turns enquiries into bookings and curiosity into excitement.
   

  

 As our
 **Reservations Agent** 
 , you are responsible for creating seamless, warm, and efficient booking experiences that reflect Mama’s personality from the very first interaction 💖
   

  

 You don’t just take reservations—you sell experiences, set expectations, and help guests start their Mama journey before they even arrive 🎶🏨
   

  

**Here’s What You’ll Be Responsible For**
* Reservation Rockstar 📞✨ Handle all incoming reservation requests via phone, email, and online channels Ensure accurate, efficient, and friendly booking processes at all times
* Sales \& Conversion Driver 💰📈 Maximize room revenue through upselling, cross\-selling, and smart selling techniques Convert enquiries into confirmed bookings with personality and confidence
* Guest Experience Creator 💖 Provide warm, engaging, and personalized communication at every touchpoint Set the tone for the guest journey from first contact
* System \& Accuracy Champion 💻🎯 Maintain accurate records in PMS and reservation systems Ensure all bookings, rates, and details are correct and up to date
* Collaboration Partner 🤝🎶 Work closely with Front Office, Revenue, and Sales teams to ensure smooth operations Communicate guest preferences and special requests effectively
* Problem Solver Extraordinaire 🧩💡 Handle booking changes, cancellations, and special requests with ease and professionalism
* Brand Voice Ambassador 🎤💫 Represent Mama’s tone in every interaction—warm, playful, and human


**Qualifications**
 ✨
 **MADE FOR YOU… ONLY IF**
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Are you a passionate **Sales Trainer** who knows how to turn good sales agents into great ones?

**Around The Clock Calling** is looking for an experienced, energetic and results\-driven **Sales Trainer** to join our Cape Town team.

We are looking for someone who understands that effective sales training is about more than delivering presentations. You need to be comfortable on the **call centre floor**, coaching agents, listening to calls, identifying performance gaps and helping salespeople improve their results.

What You'll Be Doing

* Deliver engaging sales training to new and existing agents
* Develop and facilitate **product, sales and process training**
* Conduct induction and sales onboarding programmes
* Coach agents on communication, questioning, objection handling and closing techniques
* Listen to and evaluate sales calls to identify coaching opportunities
* Provide one\-on\-one and group coaching
* Work closely with Team Leaders and Management to identify performance gaps
* Develop refresher and upskilling training programmes
* Track training effectiveness and agent performance
* Assist with improving sales conversion, quality and overall performance
* Keep training material, guides and presentations up to date
* Support new campaigns and product launches with appropriate training
* Identify trends and recommend improvements to sales processes and agent capability

What We're Looking For

* **2\+ years' experience as a Sales Trainer in a call centre / telesales environment**
* Strong understanding of **outbound sales**
* Previous experience training **sales agents is essential**
* Experience working with sales targets and KPIs
* Excellent knowledge of sales techniques, objection handling and closing
* Strong presentation and facilitation skills
* Confident communication and excellent English
* Comfortable coaching both individuals and groups
* Strong interpersonal and relationship\-building skills
* Highly organised and able to manage multiple training requirements
* Energetic, positive and able to motivate sales teams
* Comfortable working in a fast\-paced, target\-driven environment

Essential

* Experience with **UK sales campaigns**
* B2B or B2C telesales experience
* Experience in a high\-volume outbound call centre
* Experience using call monitoring/QA systems
* Experience developing training material and assessments
* Previous experience working with Team Leaders and Operations Managers

What We Offer

* **R16,000 – R20,000 per month**, depending on experience
* Opportunity for career growth and development
* A hands\-on role with real influence on sales performanceSupportive, performance\-driven working environment
* Exposure to UK\-focused sales campaigns
* Cape Town\-based, full\-time permanent position

Ready to Make an Impact?

* If you're a **sales\-focused trainer**who gets excited about improving agent performance, developing people and seeing the numbers move, we'd love to hear from you.

**Apply today and join Around The Clock Calling.**

**Train. Coach. Develop. Deliver Results.**

Pay: R16 000,00 \- R20 000,00 per month

Application Question(s):

* Do you have at least 2 years of hands\-on experience training and coaching sales agents in a call\-centre/telesales environment?

Education:

* Certificate (Required)

Work Location: In person

Sales Trainer – Call Centre / Telesales

**About the Role**

We are seeking an experienced and motivated **Team Leader** to lead a high\-performing Collections team. This role is responsible for driving operational excellence, achieving collections targets, coaching and developing team members, and ensuring compliance with company policies and industry regulations.

As part of the operational leadership team, you will play a key role in creating a high\-performance culture focused on accountability, continuous improvement, and exceptional customer outcomes.

**Key Responsibilities**

**Leadership \& People Management**

* Lead, motivate and develop a team of Collections Agents to achieve individual and team performance targets.
* Conduct regular performance reviews, coaching sessions and one\-on\-one development meetings.
* Monitor productivity, attendance and performance, implementing appropriate performance improvement plans where required.
* Foster a positive, engaged and accountable team culture.
* Manage disciplinary and incapacity processes in accordance with company policies.
* Oversee leave administration and return\-to\-work processes.

**Performance \& Quality Management**

* Monitor collections performance against key performance indicators (KPIs).
* Conduct regular quality assurance assessments on calls and customer interactions.
* Provide constructive feedback and coaching to improve quality, productivity and customer service.
* Ensure adherence to company policies, regulatory requirements and industry best practices.
* Escalate quality, compliance and performance concerns where appropriate.

**Operational Management**

* Manage daily workforce scheduling and resource allocation to ensure optimal operational efficiency.
* Monitor agent availability, adherence, break times and productivity throughout the day.
* Allocate and manage outbound collections campaigns.
* Handle customer escalations and support agents with complex queries.
* Monitor operational systems and collections platforms, identifying and resolving issues or escalating technical support requests where necessary.
* Maintain a visible presence on the call centre floor, providing ongoing support, guidance and performance management.

**Reporting \& Continuous Improvement**

* Analyse team performance data and prepare management reports.
* Identify trends, risks and opportunities to improve collections performance and operational efficiency.
* Recommend and implement process improvements to enhance productivity and customer experience.
* Monitor collections systems and payment platforms to proactively identify and resolve operational issues.

**Training \& Development**

* Coach, mentor and develop team members to maximise performance and career growth.
* Work closely with management and HR to identify training needs and support learning initiatives.
* Facilitate regular team meetings, performance feedback sessions and recognition initiatives.

**Key Performance Areas**

Success in this role will be measured against:

* Achievement of collections and recovery targets
* Team productivity and operational efficiency
* Quality assurance results
* Compliance with company and regulatory requirements
* Employee engagement, development and retention

**Requirements**

* Minimum 3–5 years' experience in a collections or contact centre environment.
* Previous experience leading or supervising a collections team.
* Strong understanding of collections processes, call centre operations and performance management.
* Excellent coaching, mentoring and people management skills.
* Strong analytical and reporting abilities with experience interpreting performance metrics.
* Excellent communication, interpersonal and conflict resolution skills.
* Ability to manage multiple priorities in a fast\-paced environment.
* Strong problem\-solving, organisational and decision\-making skills.
* Proficient in Microsoft Office, particularly Excel.
* High level of professionalism, integrity and accountability.

**Personal Attributes**

We're looking for someone who:

* Leads by example and inspires high performance.
* Is proactive, resilient and results\-driven.
* Has a passion for developing people.
* Thrives in a target\-driven environment.
* Demonstrates sound judgement and attention to detail.
* Is adaptable and embraces continuous improvement.
* Maintains a positive, professional attitude under pressure.

Pay: R14 000,00 \- R20 000,00 per month

Work Location: In person

Collections Call Centre Team Leader

IGrow Wealth Investments Group of Companies, proudly positioned as South Africa’s 1 Investment company, is searching for dynamic and expereinced Call Centre Head to join our growing team in Midrand, Gauteng or Durbanville,Cape Town. This is an exciting opportunity for a results-driven people leader who knows how to turn leads into opportunities, build high-performing teams and use data to drive real business results. You’ll play a key role in shaping the way IGrow engages with rental leads acro…

Call Centre Head

Manufacturing Industry Greenfields Data Solutions Job Spec - Outbound Call Centre Agent Purpose of this role: To conduct various surveys telephonically in a professional manner as per specific client requirements and to capture and store these completed surveys electronically. Duties & Responsibilities: Outbound call centre - doing surveys Make outbound calls and complete written survey in Afrikaans or English Desired Experience & Qualifications: Matric Must have at least 6 months call centre e…

Outbound Agent Cape Town

We are looking for a **motivated and results\-driven Team Leader** to lead a team of up to 15 outbound sales and lead generation agents.

Key Responsibilities

* Manage daily team performance and ensure KPIs and campaign targets are achieved.
* Coach, motivate, and support agents to improve productivity and performance.
* Monitor calls for quality and compliance and provide constructive feedback.
* Track call volumes, conversions, and individual performance.
* Provide team training and regular performance reports.
* Identify underperformance and implement appropriate improvement plans.
* Create team incentives and find new ways to improve productivity.
* Escalate and follow through on data, technical, QA, or campaign issues.
* Assist with basic administration and other duties as required.

Essential Experience

* Outbound call centre experience.
* Lead generation, outbound sales, and B2B experience.
* Previous team leadership or supervisory experience.
* Experience with Salesforce or a similar CRM.
* Strong time\-management and organisational skills.
* Proven ability to improve productivity and achieve targets.
* Good IT knowledge is advantageous.

Essential Skills \& Qualities

* Excellent phone manner and communication skills.
* Strong relationship\-building and interpersonal skills.
* Target\-driven, resilient, and motivated.
* Excellent written and verbal English.
* Able to work effectively under pressure.
* Proactive, positive, and able to use initiative.
* Strong coaching and leadership abilities.

**Team size:** Up to 15 agents  
**Daily individual points target for bonus:** 12

If you're a **positive, driven leader who enjoys developing people and achieving results**, we'd love to hear from you!

Pay: R15 000,00 \- R20 000,00 per month

Experience:

* sales: 1 year (Preferred)

Work Location: In person

Sales Team Leader

Reference: JHB000318-VMC-1 Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Cape Town. Key Responsibilities Provide clients with feedback and updates via their ticketing system (primary) and Outlook email. Use WhatsApp to m…

Customer Service Agent CPT - CBD

Customer Service Agent - Logistics Industry

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our sales call centre operations to ensure consistent customer engagement, effective lead conversion, rapid identification of performance gaps, and compliance with all sales processes, service standards, and company requirements.

**Role Overview**

The Sales Call Centre Team Manager is responsible for the day\-to\-day management, performance, and development of a team of Sales Call Centre Agents. The role is accountable for driving operational performance, ensuring service excellence, and maintaining compliance with company and client requirements.

The successful candidate will work closely with the Sales Operations Manager to achieve sales targets, service level agreements (SLAs), key performance indicators (KPIs), workforce management objectives, and customer experience targets. This includes oversight of attendance management, performance improvement initiatives, stakeholder engagement, and support with Industrial Relations processes where required.

This is a hands\-on management role requiring active involvement in coaching and quality assurance, dialler and campaign management, and cross\-functional collaboration. The role ensures that individual and team sales targets are consistently met, that campaign execution is optimised, and that customers receive an exceptional experience across every interaction.

**Key Responsibilities**

* Manage a team of Call Centre Agents across multiple campaigns; drive achievement of targets; monitor real\-time performance and implement corrective actions where required.
* Conduct structured coaching sessions and QA assessments across all campaigns; maintain accurate coaching and QA records; feed insights into individual development plans
* Manage and optimise dialer configuration, campaign setup, list management and call pacing; ensure campaign scripts, messaging and targeting align with Sales and Marketing direction.
* Track and report team KPIs (conversion, contact rates, AHT, QA scores, target attainment); provide daily and weekly performance reports with actionable recommendations.
* Collaborate with direct sales and lead generation teams on lead handover and quality feedback; manage customer escalations professionally, ensuring timely resolution and documentation.
* Support workforce planning activities by managing attendance, leave, scheduling adherence, shrinkage, and staffing requirements to ensure optimal service levels and productivity.

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Matric / Grade 12 (minimum)
* Diploma or certificate in Sales, Business or related field advantageous
* 5 years \+ Call centre team management in a sales environment
* 5 years \+ Manage teams to meet and exceed sales targets
* 5 years \+ Hands\-on dialler management system experience
* 3 years \+ QA assessments, structured coaching and multi\-campaign management
* Outbound call centre sales; dialer platforms (Predictive, Progressive, Preview); CRM systems; lead generation processes
* Sales performance metrics; QA frameworks; campaign management; escalation and conflict resolution

**Technical Skills**

* Team leadership and performance management
* Sales coaching and quality assurance
* Dialler and campaign management
* Data interpretation and reporting
* Cross\-functional communication and collaboration
* Escalation and conflict resolution

**Personal Attributes**

* Ability to handle pressure and function in a highly productive work environment.
* Excellent written and verbal communication skills.
* Impeccable attention to detail and accuracy.
* Ability to manage multiple and varied tasks with enthusiasm and prioritize workload.
* Self\-motivated with a willingness to accept responsibility and challenges.
* Time management skills
* Proactive, organized, able to multitask and work well under pressure.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

**To apply email CV to recruitment@stagezero.co.za** 

Closing date: 9 September 2026

Pay: R35 000,00 per month

Work Location: In person

Call Centre Jobs in Cape Town - Page 8

Vacancies (page 8 of 8)