Browse live call centre jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI\-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
   

  

  

  

  

*EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.* 
  

  

  

  

 The successful candidate will be working within the Collections Team. They will be responsible for making outbound calls and taking inbound collections calls. They will be dealing with a range of customers in arrears, from the most vulnerable to challenging customers that don’t want to pay. They will work towards being fully compliant, arrange successful payment plans and look to drive a positive customer experience to ensure that you’re delivering the right options and outcomes for both BG and their customers
   

  

**Key Responsibilities** 
  
   

  

 Responsibilities are
 **not** 
 limited to the enclosed 
   

  

* Demonstrate a strong customer focus that enables to arrive at fair outcomes for the customer resulting in securing payments to BG and getting the customer’s energy account back on track
* Achieve high call quality, meet compliance standards whilst delivering against agreed collections performance metrics
* Fully assess the customers circumstances and ability to pay while demonstrating empathy were applicable
* Utilize all services and support that BG and our 3rd parties can offer to deliver the right outcome for the customer
* Take ownership of customer issues and work hard to find solutions
* You’ll need to be adaptable switching between inbound or outbound customers depending on business needs
* Ensure all tasks are completed to a high standard with attention to detail
* Any other tasks as deemed required by their Line Manager
* Ensure that the calls are handled as per Desktop procedures
* Ensure that the assigned targets in accordance with SLA and any internal standards are met
* Ensure that the quality of the call handling is in compliance with predefined parameters as defined by Process Excellence standards
* Maintain and provide the relevant process reports in a timely manner
* Ensure adherence to established attendance schedules


  

  

**Minimum Requirements:**
* Grade 12 (Mandatory)
* 6\-12 months call centre experience
* Soft skills \& Telecommunications Experience (Advantageous)
* Computer Literacy (MS Office, Social Media, Online, Navigation)
* Good articulation of the English language (Spoken and Written)


  

  

***“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”***

Executive-Voice-Customer Service

Key Responsibilities
   

  

 Responsibilities are not limited to the enclosed
   

  

* Interact with motor insurance customers through chat / telephony channel to address customer needs and queries
* Assist with customer policy change requests ensuring their needs are met and their journey is slick and efficient
* Deliver high standards of product knowledge and service to ensure customer\-centric values are achieved
* Meet all assigned targets in accordance with the prescribed SLA and internal standards
* Ensure that the quality of each transaction complies with the predefined parameters, as defined by Process Excellence
* Deliver a seamless customer experience explaining policy principles in a jargon\-free way, building customer understanding of the protection they have to ensure peace of mind
* Identify areas of self\-development and work with leader and team mates to achieve set goals
* Ensure adherence to the established attendance schedules


**Minimum Requirements**
* Grade 12 (Mandatory)
* \+ 12 month customer service experience
* Soft skills \& Telecommunications experience
* Computer Literacy (MS Office, Social Media, Online, Navigation)
* Good articulation of the English language (Spoken and Written)
* Excellent telephone etiquette and service delivery skills
* Strong communication skills and effective listening abilities


 “In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”

Executive

English\-speaking Customer Service Representative \-04DDE### **Description**


Your potential has a place here with TTEC's award\-winning employment experience . As a **English\-speaking Customer Service Representative,** working onsite in Cape Town, South Africa you’ll be a part of bringing humanity to business. \#experienceTTEC


Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in South Africa says it all!


**What You’ll Do**


Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customers’ inquiries, whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. You’ll be the difference between their customer experience being just average or exceptional, facilitating effortless resolution.


**During a Typical Day, You’ll**

* Answer incoming calls from U.S.\-based customers for the largest home improvement retailer in the United States
* Provide accurate, valid, and complete information by using the right tools, methods, and processes
* Some upselling of products or services to existing customers may be required

**What You Bring to the Role**

* Customer service experience, Matric/NQF Level 4 (mandatory) and SA Citizenship or permanent residency
* Communicates clearly, respectfully, and positively with customers and team members, demonstrating fluent English proficiency (B2 level)
* Ability to support and work regular overnight shifts.
* Basic computer skills, including the ability to navigate multiple systems.
* Demonstrate reliability by maintaining consistent attendance, punctuality, and follow\-through on tasks.
* Maintains a professional, positive, and supportive approach, with a strong willingness to learn, adapt, take ownership, and develop new skills and processes.
* Take accountability for customer interactions by resolving issues accurately.
* Demonstrates empathy through active listening to customer concerns, responding with understanding and professionalism while remaining helpful and solution\-oriented, including in high\-pressure or challenging situations.

**What You Can Expect**

* Supportive of your career and professional development
* An inclusive culture and community minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives

**A Bit More About Your Role**


We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible during each and every call. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family\-friendly atmosphere. If you're a night owl, this is the perfect opportunity to make a real impact to the American market.


You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.


**About TTEC**


Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

### **Job**


 \_Customer Care Representative### **Primary Location**


Cape Town

English-speaking Customer Service Representative

**Company Description**  

WNS, part of Capgemini, is an Agentic AI\-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence \- WNS’ core differentiator \- with AI\-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human\-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

 **Job Description**  

Step into a fun, fast\-paced role where no two days are the same. You’ll be right at the centre of it all, chatting with customers and agents, solving problems, and making their day a little easier. As the go\-to person, you’ll handle inbound calls with confidence, turning questions into solutions and delivering standout service with every interaction.

**What You’ll Be Doing:**

* Deliver outstanding customer service by assisting with a variety of insurance\-related queries, including new business, renewals, policy amendments, and general enquiries.
* Confidently manage and resolve policy cancellations, reinstatements, and service\-related concerns, turning challenges into positive outcomes.
* Serve as a knowledgeable expert across multiple online billing systems and agency portals, providing proactive support to both customers and agents.
* Use your communication skills to de\-escalate concerns, resolve conflicts, and build strong, lasting relationships.
* Identify and act on new business opportunities, using sound judgment to support both customer needs and company growth.
* Accurately track and document customer interactions to ensure seamless service delivery.
* Take on additional responsibilities as needed, contributing to a collaborative and high\-performing team.

**What You Bring to the Role:**

* A passion for excellent customer service and creating positive customer experiences.
* Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
* Solid numerical and analytical abilities to confidently assist with billing\-related queries.
* Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real\-time.
* Previous customer service or call centre experience is a must.


If you thrive in a fast\-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.

**What Makes the Role Exciting:**

* Career growth opportunities
* Training and development support
* Exposure to international clients \& systems
* Fast\-paced, fun team culture

  

**Qualifications** **Minimum Requirements:**

* Grade 12 / Matric certificate
* At least 1 year of experience in a contact centre environment, or 12 months customer service experience (preferably within the insurance industry)
* International contact centre experience will be advantageous
* Strong command of written and spoken English is essential
* Must have a clear credit and criminal record

  

**Additional Information**  

* Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
* Be part of a team that keeps things running, even on South African public holidays
* Our operating sites are based in Century City, Observatory and Newlands

Call Centre Agent (Senior Associate) - Insurance Night Shift

**Who are we?**

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world\-class quality and commitment that have come to distinguish Glacier.


**What will you do?**
---------------------

  

**Job Purpose**  



The Communication Centre: Support Manager plays a pivotal role in delivering a consistently high standard of client service to both financial intermediaries and investors. This role is responsible for leading and developing a team of consultants, ensuring operational excellence, and fostering a culture of accountability, learning, and continuous improvement.


We are looking for a manager who thrives on connection, someone who is naturally engaging, values open communication and leads through collaboration and transparency. If you are the kind of leader who shares generously, embraces change, and inspires others to do the same, you will feel right at home here. This role is ideal for someone who sees people as the heart of service and believes that great client experiences start with empowered teams and can balance that with efficient workflow management. This role is based in our Cape Town office.

  

**Key Outcomes**  



The following outcomes will be expected to be achieved by the Support Manager:

  

  

Leadership


* Leading team members to achieve Client Service’s strategic objectives
* Growing and implementing the Glacier vision for the Communication Centre
  

Client Servicing


* Delivering on contracted SLA’s in both the Call Centre and Email teams
* Provide resolution \& guidelines for technical and escalated enquiries and complaints
* Creating a culture of Treating Customers Fairly in the Communication Centre
  

Decision Making


* Prioritisation / delegation of work
* Analysing data and making data driven decisions
* Management of workflow and efficiencies
  

Managerial Functions


* Performance management
* Recruitment
* General people management
* Implementation of NWOW management structures and team processes
  

Coaching \& Training


* Ongoing Coaching \& identification of training and development needs
* Implementation of quality assurance best practices, processes and procedures and standards
* Measurement of quality of call, e\-mails, for the communication centre
* Results orientated coaching to improve client experience
* Analyse, facilitate and co\-ordinate continual feedback to consultants and /management
* Compile individual performance reports, recording all feedback to consultants
* Review the standards that are measured and suggest improvements of the standards to management
* Provide input into projects to improve client experience when required
  

**Qualifications and Experience**  



* Matric / Grade 12
* Relevant financial qualification and completion of applicable regulatory exams
* Glacier experience with exceptional Glacier product and process knowledge will be an advantage
* 3 – 5 years Proven management experience
* Proven coaching qualification and experience
  

  

**Competencies**  



* Client focused
* Collaborates
* Drive Results
* Cultivate Innovation
* Resilient
* Problem solving skills
* Adaptability
* Communication skills
  

**Attributes**  



* Positive, enthusiastic attitude
* Teamwork
* Ability to thrive under pressure
* Honesty, integrity and respect
* Ability to adapt to change
**What will make you successful in this role?**
-----------------------------------------------

**Qualification and Experience**
--------------------------------

Appropriate Financial Degree with 3 to 6 years related experience.
**Knowledge and Skills**
------------------------

Ensure effective audits and expense management controls
Department operations and office management
Management of admin/clerical employees
Good understanding of regulatory and statutory environment
Compile, manage and interpret Reports
**Personal Attributes**
-----------------------

Communicates effectively \- Contributing independently
Decision quality \- Contributing independently
Directs work \- Contributing independently
Plans and aligns \- Contributing independently
**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Core Competencies**
---------------------

Cultivates innovation \- Contributing independently
Customer focus \- Contributing independently
Drives results \- Contributing independently
Collaborates \- Contributing independently
Being resilient \- Contributing independently
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Call Centre Support Manager

A leader in the FMCG Logistics & Warehousing sector is looking for an Inbound Logistics Manager for their business. Minimum Requirements: Matric Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. Minimum of 5 years of experience in logistics, supply chain management, or a similar role. Strong knowledge of import regulations, transportation management, and cold storage operations. Experience working with shipping lines, freight forwarders, clear…

Inbound Logistics Manager

Minimum requirements (Advantageous): National Diploma or Degree in Business Administration, Communications, Sales/Marketing, or a related field. Minimum 5 years' experience in a call/contact centre environment, with at least 2 years in a supervisory or management role. Proven track record of managing a team of call centre/contact centre agents. Experience setting and managing KPIs, including conversion, response time and call quality. Experience within property, real estate or a fast-paced sale…

Call Centre Head

A Call Center Team Leader drives team performance by coaching agents, monitoring KPIs (CSAT, AHT, SLA), and resolving escalated issues to ensure high-quality customer service. They are responsible for motivating staff, conducting performance reviews, managing schedules, and implementing process improvements to boost efficiency and achieve operational targets. Key Responsibilities: Performance Coaching: Mentored a team of [Number] agents, providing 1-on-1 feedback, training, and development plan…

Call Center Team Leader

Introduction We are looking for an individual with experience in an FSP (Financial Services Provider) Call Centre, who is not only technically proficient but also a good cultural fit for our organization. The Call Centre Agent Sales should be able to demonstrate excellent communication skills, problem-solving abilities, and a track record of success in similar roles. Must be able to communicate fluent in English and if in Afrikaans, it would be a benefit. Must have a minimum of 2 years' experie…

Call Centre Agent Sales Insurance Industry - RE5 Certified

EXL Cape Town, Western Cape, South Africa Principal Accountabilities Ensure seamless transition and flawless service delivery Focus on transition with zero impact on service delivery Focus on efficiencies – leaner, greener, and faster Focus on Process stabilization & sustained delivery Reduce operation costs Make TBP more effective Build effective process management system Maintain FTE headcount Measure Revenue from the BU vs Target Maintain Gross Margin for the BU Monitor Manpower Efficiency I…

Vice President 1-Back-End/Voice/ Customer Service-Outbound Customer Service

Job Title: Call Centre Agent Location: Bellville Job Type: Pilot, (Contract), possible Full-time,Hibrid Working Hours: Monday to Friday, 08:30 AM – 16:30 PM Basic Salary: R6,000.00 basic per month  Commission We are seeking a vibrant, results-driven, and articulate Call Centre Agent to join our team based at our offices in Loevenstein. If you have a proven track record in cold calling, possess excellent communication skills, and have a sharp eye for data and Excel, we want to hear from you! In …

Call Center Agent

**Role Overview**

The **Inbound/Receiving Clerk** is responsible for ensuring that all inbound deliveries are accurately received, inspected, documented, and processed within the warehouse management system. The role verifies incoming goods against purchase orders and delivery documentation, identifies and reports discrepancies or damages, and ensures stock is correctly recorded and stored. The incumbent maintains inventory accuracy, supports efficient warehouse operations, and ensures compliance with company procedures, quality standards, and health and safety requirements.

**Key Responsibilities**

* Receive and verify incoming deliveries against purchase orders and delivery notes.
* Process goods receipts accurately in ERP/WMS systems.
* Identify, record and report shortages, damages and discrepancies.
* Coordinate quality inspections and transfers to Incoming Inspection.
* Ensure timely put\-away of stock into designated locations.
* Maintain accurate receiving records and supporting documentation.
* Liaise with Procurement, Suppliers and Quality regarding deliveries.
* Ensure compliance with company policies and health \& safety requirements.

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Grade 12 (Matric)
* National Diploma in Supply Chain, Logistics, or Warehouse Management
* Registration with professional logistics bodies (e.g. SAPICS) is an advantage.

**Technical Skills**

* Relevant warehouse administration experience, 2 – 3 years
* Working with ERP/WMS systems, 2 – 3 years
* Experience in inventory control and documentation accuracy, 2 – 3 years
* Knowledge of warehouse operations, stock control, and distribution processes.

**Personal Attributes**

* Strong analytical and problem\-solving mindset
* Calm and methodical under pressure
* High attention to detail and safety standards
* Reliable, accountable, and solution\-oriented
* Passionate about renewable energy and continuous learning

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our in\-house technical support capability to ensure world\-class reliability, rapid fault resolution, and exceptional customer satisfaction.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

*Closing date:* 28 September 2026

Pay: R15 000,00 per month

Work Location: In person

Inbound/Receiving Clerk

**Role Overview**

The **Outbound/Dispatch Clerk** is responsible for ensuring that all outbound orders, stock transfers, and deliveries are accurately picked, packed, documented, and dispatched in a timely manner. The role verifies outgoing goods against relevant documentation, maintains accurate dispatch records, and supports the efficient movement of stock to customers, regions, and internal stakeholders. The incumbent ensures compliance with company procedures, quality standards, and health and safety requirements while contributing to smooth and efficient warehouse operations.

**Key Responsibilities**

* Coordinate outbound deliveries and stock transfers
* Ensure orders are accurately picked, packed and dispatched
* Verify dispatch documentation before release
* Coordinate transport bookings and schedules
* Maintain accurate dispatch records
* Investigate dispatch discrepancies
* Communicate delivery status to stakeholders
* Ensure compliance with company policies and health \& safety requirements.

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Grade 12 (Matric)
* National Diploma in Supply Chain, Logistics, or Warehouse Management
* Registration with professional logistics bodies (e.g. SAPICS) is an advantage.

**Technical Skills**

* Relevant warehouse administration experience, 2 – 3 years
* Working with ERP/WMS systems, 2 – 3 years
* Experience in inventory control and documentation accuracy, 2 – 3 years
* Knowledge of warehouse operations, stock control, and distribution processes

**Personal Attributes**

* Strong analytical and problem\-solving mindset
* Calm and methodical under pressure
* High attention to detail and safety standards
* Reliable, accountable, and solution\-oriented
* Passionate about renewable energy and continuous learning

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our in\-house technical support capability to ensure world\-class reliability, rapid fault resolution, and exceptional customer satisfaction.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

* *Closing date:* 28 September 2026

Pay: R15 000,00 per month

Work Location: In person

Outbound/Dispatch Clerk

**JOB OVERVIEW**

  

We are seeking a passionate, empathic and friendly Customer Service Representative (CSR) to join our dynamic and growing team and provide top\-notch service to our customers over the phone and using written communications. As a CSR, you will interact directly with our customers to answer inquiries, resolve any emerging problems, provide product/service information, and maintain high customer satisfaction and our company’s reputation for high\-quality service.

  

**ROLES \& RESPONSIBILITIES**

  

* Field incoming phone calls and respond promptly to customer queries via phone call and email
* Acknowledge and resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Identify and assess customers’ needs to provide professional customer support and achieve customer satisfaction
* Maintain up\-to\-date and thorough knowledge and understanding of our products/services to answer questions and provide accurate, valid and complete information
* Maintain a positive, empathic and professional attitude towards customers at all times
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Follow communication procedures, guidelines and policies
* Meet personal/customer service team sales targets and call handling quotas
* Collect and record customer feedback and information, and share that with appropriate departments and team members
* Attend all required customer service\-related meetings
* Go the extra mile to engage customers

  


**KEY REQUIREMENTS**

  

Qualification \& Experience


* Matric Certificate (Advantage)
* 2 years of experience in a customer service role or a customer service\-related role
* A strong sales background is essential

  



Skills \& Competencies

  

Must Have


* Fluency in English (verbal and written) and excellent written and verbal communication skills
* Strong phone contact handling skills and active listening skills
* Basic computer skills and excellent phone disposition
* Ability to multitask, prioritize, and manage time effectively
* Ability to thrive in a fast\-paced and sometimes high\-pressure environment
* Friendly, patient, compassionate, and have a positive attitude
* Customer orientation, ability to adapt and to foster and maintain relationships
* Willingness to work independently and as part of a team  

Advantageous
* Experience in Freshdesk systems and practices

Customer Service Agent

*To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.*




  





**Job Title: Call Center Agent** 




  





**About the Company:** 




 Our client specializes in outsourcing back\-office support for home service contractors, including plumbers, electricians, HVAC professionals, and similar trades. They provide 24/7 customer support, live call answering, dispatching, scheduling, and administrative services, helping their clients deliver exceptional customer experiences while maintaining efficient operations.
 



  





**Job Description:** 




 We are looking for a results\-driven Call Center Agent to join our client's growing operations team. In this role, you will professionally manage inbound and outbound customer interactions, schedule and dispatch service appointments, maintain accurate CRM records, and convert customer inquiries into booked appointments.
 



 This position requires excellent communication skills, strong attention to detail, and a sales\-oriented mindset focused on maximizing every customer interaction. You will play a key role in protecting service levels, maintaining customer satisfaction, and driving booking conversions while following established client playbooks and operational procedures.
 



  





**Responsibilities of the role:** 




 • Handle inbound and outbound customer calls professionally and efficiently.
 



 • Follow approved call flows, scripts, and client playbooks.
 



 • Assist customers with service inquiries, appointment scheduling, rescheduling, and escalations when appropriate.
 



 • Conduct outbound follow\-up calls, missed call recovery, and membership opportunities when applicable.
 



 • Guide customers toward booking appointments using a consultative sales approach.
 



 • Identify customer needs through effective questioning.
 



 • Present service options clearly and confidently.
 



 • Handle customer objections using approved techniques and scripting.
 



 • Offer same\-day service, after\-hours appointments, memberships, or additional services when applicable.
 



 • Accurately schedule and dispatch jobs according to client guidelines and capacity.
 



 • Verify customer information, service details, appointment windows, job types, and priorities.
 



 • Maintain complete and accurate CRM documentation, including call notes, dispositions, and customer information.
 



 • Respond promptly to digital inquiries and convert online leads into scheduled appointments whenever possible.
 



 • Follow up consistently on unconverted leads.
 



 • Follow all SOPs, quality standards, escalation procedures, and attendance expectations.
 



 • Participate in coaching, training sessions, and continuous performance improvement initiatives.
 



 • Support teammates during high call volumes and contribute to overall team success.
 



  





**Required Experience and Qualifications:** 




 • Previous experience in a call center, customer service, appointment setting, dispatching, or a similar customer\-facing role.
 



 • Strong verbal and written English communication skills.
 



 • Excellent customer service and active listening abilities.
 



 • Sales\-oriented mindset with the ability to convert inquiries into appointments.
 



 • Strong organizational skills and attention to detail.
 



 • Ability to multitask while working in a fast\-paced environment.
 



 • Experience working with CRM systems and maintaining accurate documentation.
 



 • Comfortable following scripts, SOPs, and client\-specific procedures.
 



 • Ability to maintain professionalism under high call volumes.
 



 • Reliable internet connection and suitable remote work environment (if applicable).
 



  





**Preferred Skills:** 




 • Experience in home services, scheduling, or dispatch operations.
 



 • Knowledge of appointment booking and workforce scheduling processes.
 



 • Experience handling digital leads and online customer inquiries.
 



 • Ability to identify upselling or membership opportunities.
 



 • Familiarity with quality assurance standards and KPI\-driven environments.
 



  





**Personality:** 




 • Customer\-focused and service\-oriented.
 



 • Sales\-driven with strong persuasion skills.
 



 • Detail\-oriented and highly organized.
 



 • Positive attitude with a strong sense of accountability.
 



 • Able to remain calm under pressure.
 



 • Adaptable and eager to learn.
 



 • Team player with a proactive mindset.
 



 • Results\-driven with a strong sense of urgency.
 



  





**Software \& Tools:** 




 • CRM software
 



 • Call center phone systems
 



 • Appointment scheduling and dispatching platforms
 



 • Digital lead management systems
 



 • Internal communication and collaboration tools
 



  





**Schedule:** 




 Full\-time position.
 



 9\-hour shifts with a 30\-minute unpaid lunch break.
 



 5 working days per week with rotating days off.
 



 Shifts scheduled between 7:00 AM and 11:00 PM EST.
 



 Primary coverage needed for nighttime and weekend shifts.
 



  





**Salary and Benefits:** 




 • Payment in USD or Local Currency according to candidate's preference.
 



 • Full\-time remote opportunity.

Call Center Representative

**Customer Service Representative Roles**

**Duties and responsibilities**

· Answer Inbound calls.

· Make outbound calls to clients for the completion of the application process.

· Persuade clients and assist in the Sale completion process.

· Investigating and responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers.

· Liaising with internal/ external parties to resolve customer queries.

· Analyzing and interpreting data on the available systems to resolve customer queries.

· Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.

· Provide accurate information on products and services to customers to ensure consistency across the organization.

· Retrieving and updating customer or company information on the relevant systems to ensure accurate information is available for processing.

· Correcting customer records based on data gathered (i.e., updating customer contact details and escalating concerns regarding missing / expected data) to enable issues to be resolved.

· Providing regular feedback on work in progress and activity levels to your Team Leader via metrics, to ensure workloads are appropriately managed and performance standards met.

· Accurately completing work trackers daily to enable workloads to be appropriately allocated.

**Performance Metrics/Key Performance Indicators** 

1\. Customer Satisfaction Score (CSAT): Measures of how satisfied customers are with the service received. Achieve a rate of 80% higher.

2\. Occupancy Quotient from dividing “Talk Time of Outbound calls (min) by Total number of worked hours. Target: 30%

3\. First Response Time: Refers to the amount of time it takes for a customer service team or support agent to respond to a customer’s initial inquiry or request. This will be calculated as a group target: 6 minutes

4\. Service Level: The percentage of customer inquiries answered within a specified time frame. For regular days, this refers to calls answered within 10 seconds. This will be measured as a group target. Target: 45%

5\. Quality Assurance (QA) Score: Evaluates call quality based on a scoring system. 80%

6\. Compliance Adherence: Compliance with regulatory guidelines and internal policies. Target: Achieve and maintain 100% compliance with all relevant regulations and policies.

7\. Communication: Evaluation of communication with internal teams, customers and applicants. Target: Always maintain effective communication.

**Core Competencies \& Skills:**

* Excellent verbal and written communication skills (multilingual proficiency is a strong advantage).
* Strong negotiation and persuasion skills, with the ability to handle sensitive financial discussions.
* Critical thinking and problem\-solving capabilities.
* Sound understanding of the National Credit Act (NCA) and debt collection procedures.
* Ability to establish trust, ask probing questions, and gain honest client feedback on payment behaviour.
* High attention to detail with strong administrative and data entry abilities.
* Results\-driven and capable of working independently in a fast\-paced, target\-oriented environment.

**Minimum Requirements:**

* **Education**: Matric / Grade 12
* **Experience**: 2–4 years’ proven experience in a collection’s environment
* **Other**:
* Clear criminal record
* Familiarity with debt collection laws and credit bureau processes is advantageous

**What we offer**

* Incentives when reaching targets
* Opportunity to work in a **high\-performance, data\-driven collections environment**
* Exposure to multiple portfolios and advanced dialler strategies
* A dynamic team focused on continuous improvement and growth
* Medical Insurance and Provident Fund

Pay: R8 500,00 \- R11 000,00 per month

Work Location: In person

Midas is searching for a Telesales :Specialist to join the team in Goodwood . The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction. Requirements: Matric At least 5 years experience as telesales or sales representative in Spares/Motor/Engine parts Extensive experience in a telesales/call centre environment dealing with customer needs Basic knowledge of the operations of an Internal Combustion Engi…

Specialist: Telesales / Call Centre Sales

**Midas** is searching for a **Telesales :Specialist** to join the team in **Goodwood****.** The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction.**Requirements:**

* Matric
* At least 5 years’ experience as telesales or sales representative in Spares/Motor/Engine parts
* Extensive experience in a telesales/call centre environment dealing with customer needs
* Basic knowledge of the operations of an Internal Combustion Engine
* Technical/Mechanical background\- Desirable
* Product Knowledge
* Telephone etiquette and professionalism.
* Some business acumens, understanding the costs and breakeven scenarios of customer service delivery.
* Thorough knowledge of the geographical area of responsibility.
* Should be able to carry out his/her responsibilities with little supervision.
* Be a good planner and time manager.
* Above average negotiator.
* Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
* Ability to work with management effectively and cooperatively
* Honest and show integrity
* Clear criminal record

**Key Performance Indicators includes, but not limited to.*** Receive inbound customer sales inquiries
* Provide support and pricing details in response to inbound enquiries
* Identify sales leads and escalate them to external sales staff
* Process sales orders
* Ensure customer satisfaction through great service
* Provide quotations, product, and service information
* Explore new potential markets
* Increase profitability and maintain sales targets
* Promote the features and benefits of the company’s products / services
* Arrange dispatch and administration of products and services sold
* Receive, manage, or escalate customer complaints related to the sale of products and services
* Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents
* Maintain client databases

**Location:** Foreshore, Cape Town

**Hours:** Full\-time \| UK working hours

Office\-based only (no remote or hybrid)

Salary: R15000 per month (dependent on experience)

**About GOTO Group**

GOTO Group is looking for a confident and customer\-focused **Outbound Sales Agent** to join our growing team in Cape Town.

In this role, you'll be the first point of contact for prospective clients, helping them understand our services, answering their questions and guiding them through the next steps. If you enjoy speaking to people, thrive in a target\-driven environment and take pride in delivering excellent customer service, we'd love to hear from you.

**The Role**

As a **Outbound Sales Agent**, you'll speak with prospective clients, understand their requirements and provide accurate quotations. You'll manage your own pipeline of enquiries, follow up on outstanding opportunities and work closely with the wider team to ensure a smooth handover once a client is ready to proceed.

This is a fast\-paced role where building relationships, staying organised and providing a great customer experience are key to your success.

**Key Responsibilities**

* Respond to new enquiries by phone, email and online channels.
* Speak with prospective clients to understand their requirements.
* Prepare and explain accurate quotations.
* Build rapport and guide clients through the enquiry process.
* Follow up on outstanding quotations and sales opportunities.
* Keep CRM records accurate and up to date.
* Work towards individual and team sales targets.
* Escalate complex queries when required.
* Work closely with the administration team to ensure a smooth client journey.

**What We're Looking For**

We're looking for someone who enjoys working with people and is motivated by achieving results.

Ideally, you'll have:

* Previous experience in sales, customer service or a contact centre environment.
* Excellent telephone communication skills.
* Strong written and verbal English.
* Confidence building relationships with customers.
* Good computer skills and experience using CRM systems.
* Strong attention to detail.
* The ability to manage multiple enquiries at once.
* A positive attitude and willingness to learn.

Experience within the property or legal sector would be an advantage but is not essential.

**What We Offer**

* Competitive salary.
* Ongoing training and support.
* Career development opportunities.
* A collaborative and supportive team environment.
* Modern offices based in Foreshore, Cape Town.

**Working Hours**

This position is based in our Foreshore, Cape Town office and follows UK business hours.

This is a fully office\-based role. We do not offer remote or hybrid working for this position.

Pay: Up to R15 000,00 per month

Application Question(s):

* We must fill this position urgently. Can you start immediately?
* Do you have at least 2 years' experience in the OUTBOUND sales environment (this would not include customer care)
* Have you worked towards individual sales or conversion targets?
* Are you confident communicating with customers over the telephone

Work Location: In person

Outbound Sales Agent

German-Speaking Customer Service Agent Full-time | Remote | CET Business Hours About The Global Talent Co. We connect exceptional global talent with innovative technology and lifestyle companies worldwide. Our mission: everyone deserves equal access to opportunity, regardless of where they were born. Join our community of 25,000 professionals building meaningful careers with leading international companies. About the Company You'll Be Working With You'll be joining a fast-growing European consu…

German-Speaking Customer Service Agent

We are seeking a proactive and customer\-focused Service Desk Agent with strong experience in incident and event management within a call centre or service desk environment. The ideal candidate will be responsible for monitoring systems, ensuring timely and accurate communication with clients, and consistently meeting Service Level Agreements (SLAs). The successful candidate will demonstrate excellent communication and telephony skills, with the ability to engage professionally with stakeholders and handle multiple tasks efficiently

**What you'll do:**

* Provide proactive system monitoring
* To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
* Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
* Ensure that calls are assigned to the next resolver groups within the specified timeframes
* Working well with another colleague/team player/ willing to assist
* Ensure that all correspondence is adhered to, executed, or noted in the correct manner
* Following instructions including customer Working Instructions (WI) or management instructions
* Go\-getter

**Your Expertise:**

* Telephony soft skills qualifications and/or Call center/Service Desk experience
* English \- Can converse and has the necessary email skills to be able to deal with relevant stakeholders
* Excellent Customer Interaction and communication
* Service Desk Experience
* Call Centre Experience
* Event Management Experience
* Incident Management Experience
* Multi\-tasking skills
* Telecommunication experience
* Excellent customer interaction.
* Positive attitude required with excellent telephone etiquette
* Team player with good work ethic and attendance record
* Self\-driven \- Get the job done
* Strong event management abilities with customer focussed
* Requires performing daily application availability checks and event monitoring tasks
* Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
* Excellent customer satisfaction, interaction and engagement
* Call Centre Experience
* Service Desk Experience

**Qualifications:**

* Qualifications Essential
	+ National Senior Certificate/ Matric/ N3/ Grade 12
	+ A\+
	+ N\+
	+ Pass typical recruitment checks (reference, criminal checks, etc.)
* Qualifications Preferred
	+ ITIL v3 certification
**Other information applicable to the opportunity:**

* Permanent position
* Location: Cape Town
* Work environment: Customer site Bellville (Techno)
* Physical demands: Sitting, Walking, Bending
* Travel: Must have a vehicle and a valid driver’s license to travel to work and back or a reliable transport system to be on time for work.

**Why work for us?**


If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.


You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head\-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.


At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.


iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Service Desk Agent (iOCO0116)

**Job Purpose**

The Call Centre Agent is responsible for providing professional, efficient, and customer\-focused service to customers through telephone, email, and other communication channels. The role involves handling customer enquiries, resolving complaints, processing requests, providing accurate information, and ensuring a positive customer experience.

**Key Responsibilities**

* Answer incoming customer calls promptly and professionally.
* Make outbound calls to customers where required.
* Assist customers with enquiries, requests, complaints, and general support.
* Provide accurate information regarding products, services, policies, and procedures.
* Resolve customer issues efficiently and escalate complex matters to the appropriate department or supervisor.
* Capture and update customer information accurately on the company’s CRM or relevant systems.
* Process customer orders, bookings, applications, payments, or other requests where applicable.
* Follow up on outstanding customer queries and ensure issues are resolved within agreed timeframes.
* Maintain accurate records of all customer interactions.
* Meet or exceed agreed call centre performance targets and service levels.
* Handle difficult or dissatisfied customers calmly, professionally, and courteously.
* Protect customer confidentiality and comply with company policies and applicable data\-protection requirements.
* Follow approved call scripts, procedures, and quality standards where applicable.
* Participate in training, coaching, and performance\-development activities.
* Work effectively as part of a team and support colleagues when required.
* Perform any other reasonable duties related to the position.

**Minimum Requirements**

**Education**

* Grade 12 / Matric or equivalent.
* A relevant customer service or call centre qualification will be advantageous.

**Experience**

* Previous experience in a call centre, customer service, telesales, reception, administration, or a similar customer\-facing environment is advantageous.
* Experience using CRM, ticketing, or call\-centre systems will be an advantage.

**Required Skills and Competencies**

* Excellent verbal and written communication skills.
* Strong customer\-service orientation.
* Good telephone etiquette and professional manner.
* Active listening and questioning skills.
* Good problem\-solving and conflict\-resolution abilities.
* Ability to remain calm under pressure.
* Strong attention to detail and accurate data capturing.
* Computer literacy and ability to learn new systems quickly.
* Good organisational and time\-management skills.
* Ability to work independently and as part of a team.
* Ability to meet deadlines, targets, and performance requirements.

**Key Performance Areas (KPIs)**

Performance may be measured against:

* Average handling time.
* First\-call resolution.
* Customer satisfaction.
* Call quality scores.
* Attendance and punctuality.
* Service\-level compliance.
* Number of calls handled.
* Accuracy of information captured.
* Adherence to company policies and procedures.

**Working Conditions**

* Contact\-centre environment.
* High\-volume customer interaction may be required.
* The position requires prolonged use of a computer and telephone/headset.
* Employees are expected to maintain professional conduct at all times.

Please send your CV to lerato@kminc.co.za or mathapelo@kminc.co.za

Pay: R3 750,00 \- R5 000,00 per month

Work Location: In person

Call Centre Agent

We are looking for independent, hungry B2B outbound sales representatives and lead generators to partner with us and drive property sign-ups (hotels, boutique lodges, guest houses) to our secure, fully built booking platform (tripspaceglobal.com).* About the Tech: The platform, cloud infrastructure (GCP/Firestore), database security, and hosting are 100% complete and maintained on our side. Your only focus is outreach and closing.* Compensation: This is an independent, commission-only affiliate…

B2B Outbound Sales Reps / Tech Affiliates (Commission-Only / High MRR)

**Job Title**
 Utilities Customer Service Advisor
   

  

**Job Description**
 Join Concentrix Today!
   

  

 Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
   

  

 You’ll be working on\-site from our vibrant Cape Town office, where creativity meets cutting\-edge technology. All the while, you’ll become part of a community of like\-minded individuals who become friends for life.
   

  

**This Customer Support Advisor role at Concentrix is a great match if you have:**
* 2 years of customer service experience, call centre AND / OR 6 months of Utilities experience
* Ability to type 25wpm (Essential)
* Must have passed Grade 12
* Ability to work rotational shifts aligned to UK \& US business hours
* Proficient in English verbal communication
* Minimum B2 (English Language level, Email Writing and computer literacy)
* Self\-motivated and highly responsible


**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:** 
  

  

* A monthly basic salary of R7545
* Night Shift Allowance \- Applicable after 7 pm
* Choice between Medical Aid OR Medical Insurance
+ Medical aid – Covers only employee
+ Medical Insurance – Covers employee and 2 dependents

* Subsidised transport
* Pension Fund
+ 2\.5% company contribution, 2\.5% employee contribution

* Fantastic Employee Assistance Programme (EAP)
* Access to financial well\-being sessions, will\-writing sessions and stress management sessions
* Team building and upskill training opportunities
* Interactive and inclusive company culture


**What Will You Do In This Role**
* Be able to demonstrate knowledge and practical application in supporting customers in vulnerable circumstances, including financial, mental, and physical vulnerabilities.
* Be able to demonstrate good listening skills
* Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
* Actively working in a customer\-focused environment which specialises in supporting customers who are struggling financially or with extra needs
* Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
* Demonstrate a superior level of empathy whilst efficiently supporting the customer.
* The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
* The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.


 Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game\-changers around the globe call Concentrix their “employer of choice.” Together, we’ll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
   

  

 With game\-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other’s success and well\-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
   

  

**Eligibility to work**
 In accordance with South African law, only applicants who are legally authorised to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.
   

  

**Disclaimer**
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
   

  

 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Call Centre Jobs in Cape Town - Page 6

Vacancies (page 6 of 8)