Browse live call centre jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands Pay Just Now and FinChoice empower millions of South Africans through innovative Payments, Lending, and Insurance solutions. Were a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human. Role Overview The Lending Call Centre Agent is r…

Outbound Sales Agent (Finchoice)

**About Us** 




 Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in\-store credit in the form of the
 
 Woolworths Store Card and offering value\-added services including credit cards, personal loans and short\-term insurance as well as life insurance linked to other products.
 



  





**MAIN PURPOSE** 




  





 The core purpose of this role is to provide customer service and account support for New Business and Existing Customer as well as WW Staff. This includes card delivery, FICA verification, loan draw downs and other general account management. This happens across multiple channels (Multimedia, Outbound Chase, Whatsapp). The agent is required to effectively resolve the customers query, while ensuring key metrics are adhered to and that quality service is provided consistently.
 



  





**KEY RESPONSIBILITIES** 



* Monitoring and Reporting
* Accurate Data Capturing
* Customer Service
* Stakeholder Management



  





**Requirements** 




  





**MINIMUM QUALIFICATION** 



* Matric / Grade 12 / NQF Level 4 Qualification



  





**EXPERIENCE REQUIRED** 



* 1 – 2 years call centre or back\-office processing experience.
* Experience in the Processing \& Fulfilment Agent role is a distinct advantage
* Experience and knowledge of WFS products would be an advantage.
* FICA, Card logistics/back office and banking experience is advantageous.



  





**ADDITIONAL REQUIREMENTS** 



* Preferred knowledge of Visa Credit Card Product.
* Preferred knowledge of customer relationship management systems (Trim, Customer Central, CASA, CAMS, WFO, OM4, OpenText and UTi Track and Trace).
* Excellent Analytical skills.
* Computer Literacy – Microsoft.
* Knowledge of all Sanctions and AML Policies and Procedures including the ID and Verification Business Rules.
* Ability to track delivery through vendor’s tracking system (Fusion and Track \& Trace)

Agent Processing & Fulfilment (12 month contract)

Description POSITION SUMMARY As a Customer Service & Call Center Agent, you will play a vital role in ensuring our guests’ travel experiences start on the right note. You will handle reservation requests, changes, and cancellations efficiently while delivering exceptional customer service. Your ability to understand guest needs, provide accurate information, and use sales techniques will directly contribute to maximizing revenue and guest satisfaction. Key Responsibilities: Process all reservat…

Customer Services & Call Centre Agent - Dayshift - MI Regional Office Cape Town

**Client Engagement Executive – Wealth \& Financial Planning**
==============================================================


**About OneDome**
-----------------


OneDome is the world's first Homebuying Platform, enabling home buyers and sellers to conduct an end\-to\-end property transaction online. From searching for properties to engaging with estate agents, conveyancers and mortgage brokers, everything is managed through one centralised, customer\-focused platform.


OneDome achieved Gold for Best Use of Digital in the Property Market and was named Most Innovative Company in the 2021 Best Business Awards UK.


In 2019, OneDome acquired Nethouseprices.com, one of the UK's oldest and most trusted property search websites. Today, OneDome's websites attract nearly 3 million monthly visits and generate property enquiries every minute.


In 2022, OneDome acquired CMME, one of the UK's largest directly authorised specialist mortgage brokerages. Alongside mortgages and protection, the group now provides wealth management, financial planning, estate planning, pensions, investments, and insurance solutions, allowing us to support customers throughout every stage of their financial journey.


**The Opportunity**
-------------------


Due to continued growth across our Wealth and Financial Planning division, we are looking to expand our Client Engagement Team in Cape Town.


We are seeking enthusiastic, commercially minded individuals who have experience within Wealth Management, Financial Planning, Estate Planning, Investments, Pensions, Protection, or wider Financial Services.


This is an exciting opportunity to join a fast\-growing and innovative business where you will engage directly with consumers, identify financial planning opportunities, and introduce clients to our team of qualified Financial Advisers.


You will play a key role in helping customers understand how professional financial advice can support their long\-term goals, whether that is growing wealth, planning for retirement, protecting their family, or creating a tax\-efficient financial future.


**Key Responsibilities**
------------------------


* Make high\-volume outbound calls to prospective and existing customers.
* Engage customers in meaningful conversations about their financial goals and objectives.
* Identify opportunities relating to investments, pensions, retirement planning, estate planning, protection, and wealth creation.
* Generate and book qualified appointments for Financial Advisers.
* Build rapport quickly and maintain a professional and consultative approach.
* Handle objections confidently and effectively.
* Accurately record customer information and interactions within CRM systems.
* Follow up leads through multiple communication channels including phone, email, WhatsApp and SMS.
* Consistently achieve individual and team KPIs.
* Deliver an exceptional customer experience while maintaining compliance standards.


**Who We're Looking For**
-------------------------


### **Essential**


* Minimum 2 years' experience within a call centre, telesales, financial services, wealth management, estate planning or customer engagement environment.
* Proven track record of achieving sales, lead generation, appointment booking, or customer engagement targets.
* Excellent communication and relationship\-building skills.
* Strong objection\-handling and influencing abilities.
* Self\-motivated and target\-driven.
* Professional and customer\-focused approach.
* Ability to work in a fast\-paced environment.


### **Highly Desirable**


* Experience within Wealth Management.
* Experience working for an Independent Financial Adviser (IFA) firm.
* Estate Planning experience.
* Pension or Investment experience.
* Protection and Insurance experience.
* Experience generating appointments for Financial Advisers or Wealth Managers.
* Understanding of financial planning concepts and customer financial wellbeing.
* Experience within FCA\-regulated or financial services environments.


**What We Offer**
-----------------


* Full\-time employment.
* Basic salary: R14,000 per month.
* Uncapped commission earning potential.
* Structured training and ongoing development.
* Supportive leadership and career progression opportunities.
* Exposure to the UK Wealth Management and Financial Planning market.
* Opportunity to join one of the UK's most innovative property and financial services businesses.


**Education**
-------------


* High School (Matric) – Required.


**Experience**
--------------


* Financial Services, Wealth Management, Estate Planning, Telesales or Call Centre Experience: 2 years (Required).


**Work Location**
-----------------


Cape Town – Office Based

Client Engagement Executive

**Outbound Financial Services Agent – Wealth \& Financial Planning**
====================================================================


**About OneDome**
-----------------


OneDome is the world's first Homebuying Platform, enabling home buyers and sellers to conduct an end\-to\-end property transaction online. From searching for properties to engaging with estate agents, conveyancers and mortgage brokers, everything is managed through one centralised, customer\-focused platform.


OneDome achieved Gold for Best Use of Digital in the Property Market and was named Most Innovative Company in the 2021 Best Business Awards UK.


In 2019, OneDome acquired Nethouseprices.com, one of the UK's oldest and most trusted property search websites. Today, OneDome's websites attract nearly 3 million monthly visits and generate property enquiries every minute.


In 2022, OneDome acquired CMME, one of the UK's largest directly authorised specialist mortgage brokerages. Alongside mortgages and protection, the group now provides wealth management, financial planning, estate planning, pensions, investments, and insurance solutions, allowing us to support customers throughout every stage of their financial journey.


**The Opportunity**
-------------------


Due to continued growth across our Wealth and Financial Planning division, we are looking to expand our Client Engagement Team in Cape Town.


We are seeking enthusiastic, commercially minded individuals who have experience within Wealth Management, Financial Planning, Estate Planning, Investments, Pensions, Protection, or wider Financial Services.


This is an exciting opportunity to join a fast\-growing and innovative business where you will engage directly with consumers, identify financial planning opportunities, and introduce clients to our team of qualified Financial Advisers.


You will play a key role in helping customers understand how professional financial advice can support their long\-term goals, whether that is growing wealth, planning for retirement, protecting their family, or creating a tax\-efficient financial future.


**Key Responsibilities**
------------------------


* Make high\-volume outbound calls to prospective and existing customers.
* Engage customers in meaningful conversations about their financial goals and objectives.
* Identify opportunities relating to investments, pensions, retirement planning, estate planning, protection, and wealth creation.
* Generate and book qualified appointments for Financial Advisers.
* Build rapport quickly and maintain a professional and consultative approach.
* Handle objections confidently and effectively.
* Accurately record customer information and interactions within CRM systems.
* Follow up leads through multiple communication channels including phone, email, WhatsApp and SMS.
* Consistently achieve individual and team KPIs.
* Deliver an exceptional customer experience while maintaining compliance standards.


**Who We're Looking For**
-------------------------


### **Essential**


* Minimum 2 years' experience within a call centre, telesales, financial services, wealth management, estate planning or customer engagement environment.
* Proven track record of achieving sales, lead generation, appointment booking, or customer engagement targets.
* Excellent communication and relationship\-building skills.
* Strong objection\-handling and influencing abilities.
* Self\-motivated and target\-driven.
* Professional and customer\-focused approach.
* Ability to work in a fast\-paced environment.


### **Highly Desirable**


* Experience within Wealth Management.
* Experience working for an Independent Financial Adviser (IFA) firm.
* Estate Planning experience.
* Pension or Investment experience.
* Protection and Insurance experience.
* Experience generating appointments for Financial Advisers or Wealth Managers.
* Understanding of financial planning concepts and customer financial wellbeing.
* Experience within FCA\-regulated or financial services environments.


**What We Offer**
-----------------


* Full\-time employment.
* Basic salary: R14,000 per month.
* Uncapped commission earning potential.
* Structured training and ongoing development.
* Supportive leadership and career progression opportunities.
* Exposure to the UK Wealth Management and Financial Planning market.
* Opportunity to join one of the UK's most innovative property and financial services businesses.


**Education**
-------------


* High School (Matric) – Required.


**Experience**
--------------


* Financial Services, Wealth Management, Estate Planning, Telesales or Call Centre Experience: 2 years (Required).


**Work Location**
-----------------


Cape Town – Office Based

Outbound Financial Services Agent

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of which are key to keeping us at least one step ahead of the competition. We're looking for energetic and motivated …

Inbound Call Centre Agent - Ecommerce

STOP CHASING PENNIES. START CREATING LEGACIES. ABOUT US We are a fast-growing international immigration powerhouse, and we are on the hunt for the elite. Our Cape Town sales hub is the heartbeat of our global mission, a high-energy, high-stakes, and high-reward environment where we turn international leads into Canadian dreams. We don't do "average." We deliver life-changing results, and we want the best to join us. THE MISSION: THE SALES ELITE We aren't looking for "call center agents." We are…

Sales Agents

RecruiterSA Commercial (Pty) LtdJob RefCPT000193/GWDate postedMonday, May 25, 2026LocationCape Town, South AfricaSUMMARYThe Customer Service Agent will handle voice and email / Salesforce CRM ticket queries from patients and clients regarding medical billing and invoices. The role requires professionalism, attention to detail, and the ability to explain financial and billing information clearly while delivering a positive customer experience. They will not be required to create medical bills.Ke…

Customer Service Agent

Skills & Competencies Excellent verbal communication and active listening skills. Ability to explain billing and invoice details clearly and confidently. Strong problem-solving and conflict-resolution skills. High attention to detail and accuracy in handling financial queries. Customer-first mindset with empathy and patience. Ability to remain professional in sensitive or high-pressure interactions. Qualifications & Experience Previous experience in a contact centre or customer service environm…

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and rea…

Administration / Customer Service Agent Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions. Paarden Eiland, Cape Town (Inospace), R10,000.00 – R13,000.00 per month. About Our Client The company is a leader in international bulk mailing and logistics that specializes in providing cost-effective, tailored distribution solutions to businesses globally. It operates within a specialized international logistics niche and de…

Administration / Customer Service Agent

**Role Purpose**

  

The Dialer Manager is responsible for the **strategy, configuration, and performance management of the outbound dialing systems** used within the call centre. This role ensures maximum agent productivity, optimal contact rates, and efficient campaign performance by managing dialer operations, data loading, list segmentation, and real\-time adjustments.



The Dialer Manager works closely with **Sales, Retentions, Operations, IT, and Data teams** to ensure dialing campaigns run smoothly and consistently achieve business targets.

  

Core Responsibilities


**Dialer Strategy \& Campaign Management**


* Configure and manage outbound dialer campaigns to maximize contact and conversion rates.
* Determine dialing modes (predictive, progressive, preview) based on campaign objectives.
* Optimize dialer pacing to maintain the correct balance between agent occupancy and customer experience.


**Real\-Time Dialer Monitoring**


* Monitor dialer performance throughout the day and adjust settings based on agent availability, call volumes, and campaign performance.
* Identify and resolve dialer issues quickly to avoid agent downtime.


**Data \& List Management**


* Upload, segment, and manage lead lists within the dialer system.
* Ensure accurate data distribution across teams and campaigns.
* Manage recycling rules, callbacks, and lead prioritization.


**Performance Optimization**


* Analyze key dialer metrics such as contact rates, connection rates, abandon rates, and agent occupancy.
* Continuously refine dialing strategies to improve efficiency and campaign results.


**Reporting \& Analytics**


* Produce daily and weekly dialer performance reports for senior management.
* Identify trends in campaign performance and recommend improvements.


**Compliance Management**


* Ensure dialing practices comply with local regulations and company policies.
* Monitor abandon rates and dialing thresholds to remain within legal limits.


**Collaboration with Operations**


* Work closely with Team Leaders, Sales Managers, and Workforce Management to align dialer strategy with staffing levels and campaign priorities.


Required Skills \& Experience


* **Previous experience managing outbound dialer systems** in a call centre environment.
* Strong understanding of **predictive, progressive, and preview dialing strategies**.
* Experience with dialer platforms such as **Vicidial, Genesys, Five9, NICE, Avaya, or similar systems**.
* Strong **data analysis and reporting skills**.
* High proficiency in **Excel or similar reporting tools**.
* Ability to work in a **fast\-paced, performance\-driven environment**.


Key Competencies


* Analytical and data\-driven decision making
* Strong problem\-solving ability
* High attention to detail
* Ability to work under pressure and manage multiple campaigns simultaneously
* Strong communication and stakeholder management


Key Metrics (KPIs)


* Contact rate
* Connection rate
* Agent occupancy
* Abandon rate
* Lead utilization and recycling efficiency
* Campaign conversion performance

Call Centre Jobs in Cape Town - Page 6

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