Browse live call centre jobs in Pretoria, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Job Title: Call Centre Agent – Debt Reconciliation

**Department:** Sales  
**Location:** Office Coordination  
**Employment Type:** Full\-time

Job Summary

Sales Agent – Debt Reconciliation is responsible for supervising and guiding a team of debt reconciliation officers or field agents to ensure accurate account reconciliation, timely recovery, and compliance with company policies and regulatory requirements. The role focuses on performance management, quality control, and operational efficiency while maintaining ethical collection practices.

Key Responsibilities

* Supervise and manage a team of debt reconciliation officers/field agents
* Assign daily targets, territories, and case allocations
* Monitor reconciliation progress, recovery performance, and accuracy of records
* Review and approve reconciliation reports, settlements, and payment confirmations
* Ensure adherence to legal, regulatory, and ethical debt recovery standards
* Conduct regular team meetings, coaching, and performance reviews
* Handle escalated customer cases, disputes, and complex reconciliations
* Coordinate with internal departments (Finance, Legal, Compliance)
* Prepare daily, weekly, and monthly performance and reconciliation reports
* Train new team members on processes, systems, and best practices
* Ensure proper documentation and data confidentiality

Requirements \& Qualifications

* 2–5 years of experience in debt collection, reconciliation, or credit control
* At least 1–2 years in a call center agent role
* Strong understanding of reconciliation processes and recovery cycles
* Knowledge of relevant debt collection laws and compliance standards
* Proficiency in MS Excel, CRM systems, or reconciliation software

Skills \& Competencies

* Leadership and team management skills
* Strong analytical and reconciliation abilities
* Excellent communication and negotiation skills
* Problem\-solving and conflict resolution
* Attention to detail and accuracy
* Ability to work under pressure and meet targets

Key Performance Indicators (KPIs)

* Recovery and reconciliation success rate
* Accuracy and timeliness of reconciled accounts
* Team productivity and target achievement
* Compliance and audit performance
* Customer dispute resolution turnaround time

Working Conditions

* Office\-based with periodic field coordination
* May require extended hours during peak recovery periods

Compensation \& Benefits (Optional)

* Competitive salary with performance\-based incentives
* Team performance bonuses
* Career growth and leadership development opportunities

Job Type: Full\-time

Pay: Up to R10 000,00 per month

Work Location: In person

Call Centre Agent

**Job Summery**

FinMed is looking for a driven and results\-oriented call centre sales agent to handle outbound calls . The successful candidate will be responsible for engaging potential clients, understanding their credit challenges, and selling credit legal services in a professional, compliant, and ethical manner.

**Key Responsibilities**

* Make outbound calls to pre\-qualified and warm leads provided by the company
* Engage clients professionally and build trust over the phone
* Identify client needs related to credit challenges
* Clearly explain FinMed’s credit services, processes, and benefits
* Convert leads into successful sales while meeting quality and compliance standards
* Accurately capture and update client information on the CRM system
* Follow approved sales scripts, mandates, and compliance guidelines
* Handle objections and questions confidently and ethically
* Meet or exceed daily, weekly, and monthly sales targets
* Schedule follow\-ups and manage call\-backs effectively
* Maintain a high standard of customer service and professionalism at all times

**Requirements \& Qualifications**

* Available immediately
* work weekdays 8\.30am\-5pm
* Matric (Grade 12\)
* Previous call centre sales experience advantageous
* Experience in credit, debt counseling, legal services, or insurance is an advantage
* Strong communication skills
* Confident telephone manner and ability to handle objections
* Target\-driven and self\-motivated
* Basic computer literacy
* Ability to work under pressure and meet sales targets
* Fluent in English (additional South African languages are an advantage)

Shortlisted individuals will be invited for an interview and then training, provided the interview is successful.

Job Type: Full\-time

Work Location: In person

Debt Rehabilitation Call Centre Agent

Make outbound calls to sign up clients, handling admin, and meeting daily sales targets. All leads are provided by the company making it easier to make sales and earn. Only cold calling, no door to door sales required. No experience required as training will be provided. Duties and responsibilities: Only cold calling, no door to door sales required. No experience required as training will be provided Make outbound calls to sign up clients focusing heavily on sales meeting daily sales targets co…

Call center Agent

Outbound call centre agents who will be working 8hrs a day from Monday's to Friday including 2 Saturdays in a month

Agents who apply must have a minimum of 3 years experience in a call centre and must be residing around pretoria

Successful candidates will be contacted before the 1st of July 2026 for interviews

Pay: From R4 000,00 per month

Work Location: In person

Gauteng Tshwane

**Company Description**  

The Call Centre Manager is responsible for the overall leadership, performance, and strategic management of the MSXI Contact Centre. The role ensures the delivery of exceptional customer experiences, achievement of operational KPIs, client satisfaction, and continuous improvement across all contact centre activities.


The Call Centre Manager leads Team Leaders and Contact Centre Agents, driving operational excellence, workforce effectiveness, quality assurance, employee engagement, and commercial performance. This role acts as the primary operational liaison between MSXI and its clients, ensuring that service delivery aligns with contractual obligations, business objectives, and MSXI values.


The position combines operational leadership, people management, stakeholder engagement, project management, and continuous improvement responsibilities to deliver a high\-performing and customer\-centric operation.

 **Job Description** **1\. Operational Leadership \& Service Delivery**

* Lead the day\-to\-day operations of the Contact Centre, ensuring all service levels, operational targets, and client requirements are consistently achieved.
* Ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), quality standards, and operational procedures.
* Monitor real\-time operational performance and implement corrective actions to maintain service excellence.
* Drive operational efficiency through effective resource allocation, scheduling, workforce planning, and capacity management.
* Manage escalated customer issues and ensure timely resolution of complex cases.
* Ensure compliance with company policies, client requirements, data protection standards, and regulatory obligations.
* Maintain MSXI business, brand, safety, and quality standards across all operations.

**2\. Performance Management**

* Establish, monitor, and manage departmental KPIs and performance targets.
* Conduct regular performance reviews with Team Leaders and provide coaching and development support.
* Identify performance gaps and implement improvement plans to drive operational excellence.
* Analyse operational data and trends to improve productivity, efficiency, customer satisfaction, and employee performance.
* Drive a culture of accountability, ownership, and continuous improvement.
* Recognise and reward high performance while managing underperformance effectively.

**3\. People Leadership \& Team Development**

* Lead, coach, mentor, and develop Team Leaders and contact centre staff.
* Create a high\-performance culture focused on engagement, accountability, collaboration, and customer service excellence.
* Oversee recruitment, onboarding, training, succession planning, and retention initiatives.
* Ensure employees receive ongoing development opportunities and career growth support.
* Conduct annual performance reviews and support individual development plans.
* Foster a positive, inclusive, and motivating working environment.
* Support employee wellness, engagement, and retention initiatives.

**4\. Client \& Stakeholder Management**

* Serve as the primary operational contact for assigned clients and key stakeholders.
* Build and maintain strong client relationships through regular communication, performance reviews, and business updates.
* Conduct operational and KPI review meetings with clients and internal stakeholders.
* Understand client business objectives and align operational delivery accordingly.
* Identify opportunities to improve customer experience, service delivery, and commercial value.
* Support contract growth, retention, and future business opportunities.

**5\. Quality Assurance \& Customer Experience**

* Champion a customer\-centric culture throughout the operation.
* Ensure all customer interactions meet or exceed quality standards and client expectations.
* Oversee quality monitoring programmes, calibration sessions, and coaching initiatives.
* Review customer feedback, complaints, and satisfaction metrics to identify improvement opportunities.
* Drive initiatives that enhance Customer Satisfaction (CSAT), Net Promoter Score (NPS), and overall customer experience.
* Ensure corrective actions are implemented and monitored for effectiveness.

**6\. Reporting, Analytics \& Business Insights**

* Produce and present daily, weekly, monthly, and quarterly operational reports.
* Develop analytical reporting that provides meaningful business insights.
* Monitor operational trends and use data to identify risks, opportunities, and performance improvements.
* Present recommendations and business cases to senior leadership and clients.
* Ensure accurate tracking and reporting of KPIs, attendance, productivity, quality, and customer satisfaction metrics.

**7\. Continuous Improvement \& Project Management**

* Lead operational improvement initiatives that increase efficiency, quality, and customer satisfaction.
* Identify process improvement opportunities through performance analysis and stakeholder feedback.
* Support implementation of new technologies, systems, and operational processes.
* Manage operational projects and programme launches within agreed timelines and budgets.
* Drive innovation and adoption of best practices across the contact centre environment.
* Collaborate with internal departments to deliver business improvement initiatives.

**8\. Financial \& Resource Management**

* Manage operational budgets and resource planning activities.
* Monitor staffing requirements and optimise workforce utilisation.
* Support forecasting, budgeting, and operational planning processes.
* Identify opportunities for cost optimisation while maintaining service quality.
* Ensure effective utilisation of operational resources and technology platforms.

**Key Performance Indicators (KPIs)**

* Service Level Achievement
* Average Speed of Answer (ASA)
* Average Handle Time (AHT)
* First Contact Resolution (FCR)
* Customer Satisfaction (CSAT)
* Net Promoter Score (NPS)
* Quality Assurance Scores
* Productivity and Utilisation
* Schedule Adherence
* Employee Engagement
* Absenteeism and Attrition Rates
* Client Satisfaction
* Budget Management
* Operational Efficiency Metrics

  

**Qualifications** **Qualifications \& Experience**

**Essential**

* Matric (Grade 12\)
* Minimum 5 years' experience within a Contact Centre environment
* Minimum 3 years' experience in a leadership or management role
* Proven experience managing Team Leaders and large operational teams
* Strong understanding of contact centre operations, workforce management, quality assurance, and customer service principles
* Experience in client relationship management and stakeholder engagement
* Experience using contact centre technologies, reporting tools, and workforce management systems

**Desirable**

* Diploma or Degree in Business Management, Operations Management, Customer Service, Commerce, or related field
* Contact Centre Management qualification
* Project Management qualification
* Lean, Six Sigma, or Continuous Improvement certification
* Experience managing multi\-channel customer service operations

**Skills \& Competencies**

**Leadership**

* Team Leadership
* Coaching and Mentoring
* Performance Management
* Employee Development
* Change Management
* Conflict Resolution

**Business \& Operational Skills**

* Contact Centre Operations Management
* Workforce Planning
* Resource Management
* Project Management
* Process Improvement
* Strategic Planning
* Risk Management
* Financial Acumen

**Analytical Skills**

* Data Analysis
* Reporting and Dashboard Interpretation
* Problem Solving
* Decision Making
* Performance Trend Analysis

**Interpersonal Skills**

* Stakeholder Management
* Client Relationship Management
* Communication and Presentation Skills
* Negotiation and Influencing Skills
* Collaboration and Relationship Building

**Technical Skills**

* Contact Centre Platforms and CRM Systems
* Workforce Management Systems
* Microsoft 

Call Centre Manager

**Job Overview**


The Call Centre Supervisor is responsible and accountable for the management of the Call Centre, proper functioning of operations, strategy planning and implementation, managing resources, systems and processes, and all administrative routines of the Call Centre Department.

**Qualifications and Experience**

* Grade 12
* Call Centre Management certification
* Minimum 5\-10 years experience in sales driven Call Centre environment
* Minimum 5 years relevant supervisory experience

**Skills and Knowledge**

* Natural ability for customer focus and excellent telephone mannerism
* Product knowledge (In\-house training)
* Excellent planning and organizational skills
* Strategic thinker
* Flexible and enthusiastic attitude with the ability to manage change
* Effective verbal and written communication skills
* Strong attentiveness and listening skills
* Strong coaching and leadership ability to motivate and develop employees
* People and resource management skills
* Interpersonal skills to deal with people at all levels
* Strong persuasion capability
* Ability to multitask and operate under pressure to meet tight deadlines
* Strong analytical and research ability to interpret data and trends
* Highly focused and target driven
* Impeccable time management proficiency
* High level diligence with meticulous attention to detail
* Excellent problem\-solving and negotiation skills
* Strong business acumen and ability to identify risks
* Proficiency with the necessary technology, including computers, software applications and phone systems
* Intermediate user of Microsoft Office (Excel, Word, Outlook)

Call Centre Jobs in Pretoria - Page 2

Vacancies (page 2 of 2)