Browse 1072 live call centre jobs across South Africa. Salary guide, top employers and free apply links. Updated regularly.

**Job Title:** Telesales Agent  

  

**Job Overview:** We are seeking a dynamic and motivated Telesales Agent to join our team. The primary responsibility of this role is to engage potential customers over the phone and promote our fibre products and services. The ideal candidate will have excellent communication skills, a persuasive demeanor, and a passion for sales.  

  

**Responsibilities:**  

* Conduct outbound calls to prospective customers to introduce and sell our fibre products and services.
* Utilize persuasive selling techniques to convert leads into sales.
* Maintain a high level of product knowledge to effectively communicate features, benefits, and pricing to customers.
* Identify customer needs and tailor product offerings to match their requirements.
* Meet or exceed sales targets and performance metrics on a consistent basis.
* Record accurate and detailed notes of customer interactions and sales transactions in the CRM system.
* Follow up with leads and inquiries promptly to maximize conversion rates.
* Collaborate with team members and sales managers to optimize sales strategies and achieve team objectives.
* Continuously update skills and knowledge through training sessions and self\-learning to stay informed about industry trends and product developments.Provide exceptional customer service and support to ensure a positive customer experience throughout the sales process.

  

Requirements:  

* Proven experience in telesales or a similar role, preferably in the telecommunications industry.
* Excellent communication skills, both verbal and written, with a clear and articulate phone manner.
* Strong negotiation and persuasion skills with a results\-oriented mindset.
* Ability to work well independently and as part of a team in a fast\-paced environment.
* Familiarity with CRM systems and proficiency in Microsoft Office applications.
* Self\-motivated and target\-driven with a strong work ethic and a positive attitude.
* High school diploma or equivalent; additional education or certifications in sales or marketing is a plus.
* Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
* Comfortable working towards and achieving sales quotas and targets.
* Ability to maintain professionalism and composure under pressure.

Fibre Telesales Agent (Late Shift)

Retentions Agent – Join Our Growing Team

We are looking for a confident, customer\-focused and driven Retentions Agent to join our team in Century City. If you enjoy building relationships, solving problems, and working in a fast\-paced, target\-driven environment — this role is for you.

Role Overview

As a Retention Agent, you will play a key role in engaging with existing clients, resolving concerns, and helping customers continue to see value in our services. You’ll be at the heart of reducing churn and strengthening long\-term client relationships.

What You’ll Do

\- Engage with clients to understand concerns and cancellation reasons.

\- Offer tailored solutions and incentives to retain customers.

\- Handle queries and complaints professionally and efficiently

\- Maintain accurate CRM records of all interactions.

\- Identify trends and contribute to improving retention strategies.

\- Work towards and exceed retention targets.

\- Collaborate with internal teams to ensure a seamless customer experience.

What We’re Looking For

\- Matric / Grade 12 (essential).

\- 2\-3 years’ experience in customer service, call centre or retention roles (BPO/financial services preferred).

\- Strong communication, negotiation and interpersonal skills

\- Ability to handle difficult conversations with professionalism

\- CRM and Microsoft Office experience

\- Target\-driven, resilient and results\-focused mindset

What We Offer:

Salary: R15 000\.00 per month.

Performance\-based incentives.

Career growth opportunities.

Supportive and collaborative team culture.

Exposure to the BPO and financial services industry.

Location: Century City, Cape Town

Work Hours: 15:00 – 02:00/ Rotational.

Job Type: Full\-time \| In\-person

If you’re ready to build a career in a dynamic, people\-focused environment we’d love to hear from you.

Pay: R15 000,00 per month

Work Location: In person

Retentions Agent

**Our Purpose....**  

* Do the best work of your life by enabling experiences that help people live an active life.
* To make exercise irresistible.
* To focus on giving members an irresistible experience through the application of our brilliant basics.

**Your Duties and Responsibilities....**  

  

To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
  

  

Our Customer Service Agent role is to provide effective customer service to all internal and external customers telephonically or via written correspondence.  

* Captures all data relevant to the call or service intervention efficiently and accurately.
* Adheres to all business Policies, Procedures and Processes
* Resolves all customer queries within the agreed SLA for the department.
* Liaise and coordinate with internal and external stakeholders.
* To offer a solution\-based approach to all customer interactions tailored to the needs of the individual member.
* To respond to all members in the Virgin Way, always providing heartfelt service and seeking opportunities to delightfully surprise our members.
* Ensures follow\-up action is completed when necessary and provides feedback to the member, ensuring the full query is resolved.
* Always communicate in a professional manner to ensure you achieve the best outcome for the business and members.
* Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.
* Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard.
* All dealings with members must be in alignment with the company culture and values.

**What we need from you (our minimum requirements) …**  

  

**We can’t live without.**  

* Matric qualification or equivalent qualification
* Up to 3 years’ experience within a contact centre in an agent or similar role
* Must be able to converse, read and understand English.
* Excellent communication and interpersonal skills
* Must be resilient to handle customer rejection.
* An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email

**We’d love you to have…**  

* Customer centric focus
* Must display empathy and the ability to build rapport
* Quality must be your key focus in delivering the result
* Must have excellent influencing skills
* Must be able to manage objection and be able to close calls
* Must be able to work independently
* Ability to follow set procedures
* The ability to be pro\-active and constantly seek a better way of doing things

**We’d love you to have…**  

* Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems

Customer Service Agent

JER Group of companies is seeking driven, enthusiastic, and self\-motivated individuals to become part of our expanding and vibrant Call Centre team based in Cape Town CBD.

**Duties and Responsibilities**

* Previous call centre experience (essential)
* Excellent communication and interpersonal abilities
* Exposure to both outbound and inbound call centre environments is advantageous
* Experience in debt collection will be beneficial

**Personality Traits**

* Ability to work independently within a high\-pressure, fast\-paced environment
* Strong attention to detail and accuracy
* Good concentration and focus
* Outstanding customer service orientation
* Professional and confident telephonic manner
* Basic computer literacy
* Clear and effective communication skills
* Target\-driven with the ability to consistently achieve set targets
* Clear criminal record (essential)
* Minimum qualification: Grade 12 / Matric (essential)
* Proactive and self\-disciplined

**Working Hours:**  
Monday – Friday: 07:30 / 08:00 – 16:30 / 17:00 \& two Saturdays: 08:00am – 12:00pm.

**Additional Information:**  
Basic salary PLUS uncapped commission structure  
Medical Aid benefit (applicable upon permanent employment after 3 months)  
Profit share incentive after 6 months of employment

To apply, submit your job application by simply answering a few questions that should not take you longer than 3 minutes by using the below WhatsApp link (No CV required) https://wa.me/27600195606?text\=HI or start a chat by saying “Hi” to 060 019 5606\.

**Ability to commute/relocate:**  
Cape Town, Western Cape: Must be able to reliably commute or plan to relocate before commencement of employment (Required)

**Experience:**  
Cold calling: Minimum 2 year (Required)  
Debt Collection: Experience advantageous

Pay: R6 000,00 \- R7 500,00 per month

Work Location: In person

Call Centre Agent- Debt Collector

**Key Performance Area**

**Performance Outputs** 

**Financial \+ Strategic**

· Wagering of telephone bets

· Assisting branch \& clients with initial inquiries

· Work on Gold Circle Tote Machine when required

· Debiting \& Crediting of Tote Bets

· Updating Tote Recon on a daily basis and safekeeping Tote tickets

**Operational** 

· Transferring of internal \& external calls

· Performed basic data entry for customer

· Providing efficient quality telephonic etiquette

· Respond to customer queries with information about products and services or technical assistance

Responsible / liable for any negligent errors

**Customer \+ Relationship**

· Providing excellent, good quality customer service at all times

· Ensure customers are aware of all bet types in order to increase customer satisfaction

· Ensure communication skills are good in order to provide information to customers clearly and concisely

**Leadership \+ People**

· Established trusting relationship with customers

· Providing an efficient quality Customer Service

**Innovation**

· Make recommendations and suggestions of advertising/marketing opportunities to the Marketing Department

· Make recommendations on how to increase performance and branch profit

**KNOWLEDGE, SKILLS AND ABILITY REQUIRED (COMPENTENCY)**

**COMPETENCY LIBRARY**

**Technical Competencies:**

· Stakeholder engagement

· Bilingual

· Achieving personal work goals and objectives

· Adhering to principles and values

· Deciding and initiating action

· Delivering results and meeting customer expectations

· Ability to maintain a high level of accuracy in preparing and entering information and attention to detail;

· Record keeping skills;

· Strong customer service focus

**Generic Competencies:**

* Inter and Intrapersonal Skills
* Communication Skills – written \+ verbal
* Problem solving skills
* Accuracy \+ Attention to detail

· Time Management Skills

· Co\-ordination Skills

· Team Working Skills

* Professionalism
* Honesty \+ Integrity
* Innovative
* Patience \+ empathetic

**Values**

· Passion

· Proactive

· Accountability and Ownership

· Change

· Teamwork

· Service Excellence

Job Type: Part\-time

Work Location: In person

Contact Centre Clerks X2

Join iSON Xperiences as an Outbound Sales Agent!

Are you target\-driven, energetic, and ready to take your call center career to the next level? iSON Xperiences is hiring Outbound Sales Agents to join our dynamic team. If you have a passion for sales and excellent communication skills, we want to hear from you!

Location: 1 Montgomery Drive, Mt Edgecombe

Key Requirements:

\* Experience: Minimum of 6 months call centre experience (preferably in sales)

\* Education: Matric Certificate (certified copy required)

\* Identification: Valid ID (certified copy required)

\* Skills: Strong communication and efficient typing skills

\* Checks: Clear criminal and credit record

\* Documentation: Up\-to\-date Curriculum Vitae (CV)

How to Apply:

Bring your CV and certified documents to our venue at 1 Montgomery Drive, Mt Edgecombe or apply today to secure your spot!

Email us your Cv at: recruitment.mec@isonxperiences

Pay: R5 800,00 per month

Education:

* High School (matric) (Required)

Language:

* English (Required)

Work Location: In person

Sales Agent

**WE’RE HIRING! BOOKING AGENTS WANTED!**

**LOVE TALKING? LOVE SELLING? LOVE EARNING?**

We’re looking for **confident, target\-driven Booking Agents** to join our team!

If you’re a people person, have a positive attitude and know how to communicate, **this could be your next opportunity!**

**WHAT WE’RE LOOKING FOR:**

Matric / Grade 12  
Fluent in **English \& Afrikaans**  
Call centre experience is an advantage  
Confident \& well\-spoken  
Target\-driven and motivated  
Positive mindset  
Strong work ethic  
Eager to learn and succeed

**WHAT YOU GET:**

**Basic Salary \+ Commission**  
**Training Provided**  
Supportive team environment  
Opportunity to grow  
**The harder you work, the more you can earn!**

**READY TO MAKE YOUR MOVE?**

If you’re hungry for success and ready to turn your communication skills into **real earning potential**, we want YOU!

**APPLY NOW!**

**aimcapitalx@gmail.com**

Pay: From R5 000,00 per month

Work Location: In person

Booking Agent

Debt Review Sales Agents

**12 Months Debt Review Experience \& iDocs system experience minimum requirement to qualify for role.**

Are you passionate about helping people? Are you ambitious and money driven? Do you want to be part of a growing organization?

We are a Well Established Company in the Debt Review industry and looking for the services of proactive Financial Counsellors. You will be helping individuals restructure their lives by giving them more financial means.

We are looking for you if:

* You are passionate about helping people, ambitious and money driven.
* You have min Matric(not compulsory)
* Debt Review sales/counseling experience(compulsory).
* Passion towards digital communication and social media is a must
* You are a fast learner. **Well\-spoken in English and other languages.**
* A good communicator verbally **A good communicator in writing** Well presented.
* Disciplined and well organized. **Attention to detail.** Are proficient in iDocs; MS Word \& Excel.

What we offer:

* High Earning Potential \- which includes: Basic Salary based on qualifications, performance and experience), plus monthly and other commissions or incentives
* Job Satisfaction Guaranteed If you are a proactive, professionally presented person \& want to be part of a growing organization, this could be your next long term role. Our culture is professional, well dressed and semi corporate. We believe in democracy and self\-initiative. Contact today to arrange an interview

Basic \+ Commission

Job Types: Full\-time, Permanent

Pay: R5 000,00 \- R35 000,00 per month

Experience:

* Sales: 1 year (Required)

Job Type: Full\-time

Pay: R5 000,00 \- R35 000,00 per month

Experience:

* DEBT REVIEW CALL CENTRE SALES: 1 year (Required)

Work Location: In person

DEBT REVIEW AGENT

Our towing company is looking for a **reliable, professional and customer\-focused Call Taker / Call Centre Agent** to join our team.

**Key Responsibilities:**

* Answer incoming customer calls in a professional manner.
* Handle customer requests for towing and roadside assistance requests and record details correctly.
* Communicate effectively with drivers, customers.
* Capture and update information on computer systems and Excel
* Handle multiple calls and requests in a fast\-paced environment
* Provide excellent customer service at all times
* Assist with after\-hours, standby and weekend operations

**Minimum Requirements**

* Grade 12 certificate or equivalent.
* 1 – 2 years experience in a call centre environment.
* Availability to work standby shifts and weekends.
* Excellent communication skills both written and verbal.
* Fully bilingual in English and Afrikaans.
* Fully computer literate with proven Excel and Microsoft Word experience.
* Ability to multitask and handle pressure.
* Previous experience in a towing environment would be an added advantage.

If you meet the above requirements, please send your detailed CV to: cv@dals.co.za

CV’s must state work history with dates and contain contactable references.

Copies of ID and qualification certificates must be included.

If you do not hear back from us within two weeks of posting your CV, consider your application unsuccessful.

Job Type: Full\-time

Experience:

* Cold calling: 1 year (Preferred)

Work Location: In person

Call Centre Agent

Introduction We are part of The Unlimited Group, a leading call centre based in Westville, Durban with over 30 years of industry experience. We specialise in outbound sales for financial products and short-term insurance, offering a dynamic environment with strong earning potential and growth opportunities. We are currently seeking experienced and driven Sales Agents to join our high-performing BPO team on a local campaign, with a proven ability to close deals. Duties & Responsibilities Make ou…

We are part of The Unlimited Group, a leading call centre based in Westville, Durban with over 30 years of industry experience. We specialise in outbound sales for financial products and short-term insurance, offering a dynamic environment with strong earning potential and growth opportunities. We are currently seeking experienced and driven Sales Agents to join our high-performing BPO team on a local campaign, with a proven ability to close deals. Make outbound calls to prospective clients Pro…

Call Centre Agent Durban

CareerBox is looking for driven and results orientated Outbound sales agents to join our exciting UK Broadband campaign. If you are confident,persuasive and motivated by achieving targets and earning uncapped commission,this is the opportunity for you! Make outbound sales calls to prospective and existing customers. Promote and sell Broadband products and services. Identify customers needs and recommend suitable solutions. Achieve and exceed daily,weekly and monthly sales targets. Confidently h…

Call Centre Outbound sales agent (International Experience)

**6 Month Contract / Available Immediately**  

  

Overall purpose of the job: We are looking for Sales Call Centre Agents that will be the liaison  

between our company and its current and potential customers. The successful candidate will be able  

to accept ownership by effectively selling multiple products to existing and new potential clients and  

at the same time keeping customer satisfaction at the core of every decision and behaviour. Must  

have a natural sales ability to sell products telephonically.  

  

**Duties \& Responsibilities:**  

* Selling multiple products to potential sales leads received from various platforms
* Making large amounts of outbound calls in a timely manner
* Handling and overcoming client objections, focussing on Opening, Closing, Telephone


Etiquette, e.g. buying signals  

* Identifying customers’ needs through probing
* Achieving minimum sales targets
* Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
* Achieving daily and monthly ARPU targets
* Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
* Achieving daily Talk time \& Number of Dials per day
* Adherence to call centre “scripts”, verifying client information, declaration etc.
* Seize opportunities to upsell products when they arise
* Build sustainable relationships and engage customers by going the extra mile
* Accurate capturing of sales and clients’ personal details
* Accurate scheduling of fitments
* Liaising with clients’ via e\-mail

  

**Minimum qualifications and experience:**  

* Matric / Grade 12
* 3 years\+ experience in a Sales Outbound call centre (telematics experience advantageous),
* Proven track record of an Outbound Sales Call Centre position
* Must be flexible to work/be available on weekends and after hours if necessary
* 1 Saturday per month is compulsory

  

**Attributes:**  

* Target Driven
* Punctual
* Ability to multi\-task, set priorities and manage time effectively
* Excellent verbal and written communication skills
* Self\-motivated
* Ability to use positive language
* Time Management
* Attention to detail
* Ability to perform under pressure and within a fast paced environment

 ***We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.***

***Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.***

***Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.***

Sales Agent - Vehicle Tracking

**Key Responsibilities**

* Ability to manage people (staff compliment of 20\+)
* Compliant with policies and procedures
* Results driven\- decision maker
* Willing to work shifts
* Diligent about security measures

**Qualifications and Requirements**

* Matric (grade 12\)
* Driver’s license (advantageous)
* Computer Literate

**Skills and Experience**

* Knowledge of Arch (retail system) and MI9 (advantageous)
* Understanding of Retail and Wholesale
* 2 years’ experience (similar role)

**Characteristics Required:**

* Great communication skills
* Excellent Customer service
* Takes ownership and responsibility
* Able to motivates others
* Results driven
* Displays a systematic approach to tasks
* Excellent attention to detail
* Able to problem solve and solutions orientated
* Trust\-worthy and reliable

**Supervise:**

· Drivers

· Telesales Clerks

· Receipt and Dispatch Clerk

· General Workers

Job Type: Full\-time

Ability to commute/relocate:

* Knysna, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

* retail: 1 year (Required)
* Telesales: 2 years (Required)

Work Location: In person

Telesales Team Leader

**Key Responsibilities**

* Ability to manage people (staff compliment of 20\+)
* Compliant with policies and procedures
* Results driven\- decision maker
* Willing to work shifts
* Diligent about security measures

**Qualifications and Requirements**

* Matric (grade 12\)
* Driver’s license (advantageous)
* Computer Literate

**Skills and Experience**

* Knowledge of Arch (retail system) and MI9 (advantageous)
* Understanding of Retail and Wholesale
* 2 years’ experience (similar role)

**Characteristics Required:**

* Great communication skills
* Excellent Customer service
* Takes ownership and responsibility
* Able to motivates others
* Results driven
* Displays a systematic approach to tasks
* Excellent attention to detail
* Able to problem solve and solutions orientated
* Trust\-worthy and reliable

**Supervise:**

· Drivers

· Telesales Clerks

· Receipt and Dispatch Clerk

· General Workers

Job Type: Full\-time

Ability to commute/relocate:

* Plettenberg Bay, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

* retail: 1 year (Required)
* Telesales: 2 years (Required)

Work Location: In person

Call center sales agents wanted

Requirements

1\)TeleSale experience ( strictly)

2\)Good communication skills

3\)Be Able to work under pressure

4\)Be target driven

Basic salary R4000 \+ commission

Location Chatsworth (Westcliff)

Training will be provided

Thank you

Pay: From R4 000,00 per month

Work Location: In person

Call Center Agent

**About LawOPSForge**

LawOPSForge provides call handling, client intake, and overflow answering services amongst other services for law firms across the United States.

When a potential client calls one of our partner firms, we're often the first voice they hear. Our job is to make sure every caller is treated professionally, every lead is captured, and nothing falls through the cracks.

We're looking for reliable, well\-spoken Intake Agents to join our remote team and represent our partner firms on the phone.

**What You'll Do**

* Answer inbound calls on behalf of US law firms, acting as the professional first point of contact for each firm
* Qualify potential clients by asking the right questions and gathering accurate information about their legal matter
* Enter caller and lead details into the client's CRM accurately and promptly, so every lead is recorded and followed up
* Take clear, detailed messages and escalate urgent or important matters by email to the correct attorney or staff member
* Track leads to ensure no enquiry is lost, missed, or left without follow\-up
* Assist with ad hoc administrative tasks as required by the firm or LawOPSForge management
* THERE IS NO COLD CALLING, but you will be receiving alot of calls a day.

**What You'll Need**

* Excellent spoken and written English, with a clear, professional phone manner
* Your own reliable laptop and a stable, high\-speed internet connection
* A quiet, dedicated workspace free from background noise
* A quality headset with a clear microphone and good audio
* Strong typing skills with high accuracy
* Proficiency with computers and the ability to multitask across several different systems at the same time (phone system, CRM, email, and more)
* Availability to work US Eastern (EST) or Central (CST) hours, depending on client requirements

**Schedule**

* Shifts follow a roster set according to client requirements
* Two days off per week
* Some Saturdays and Sundays may be required
* Occasional night shifts may be required from time to time

**Nice to Have**

* Previous call center, receptionist, or customer service experience
* Experience with legal intake or working with US\-based clients a nice to have.
* Familiarity with CRM platforms

**Why Join Us**

* Work fully remotely from your own home
* Competitive monthly pay with room to move up the range as your skills and proficiency grow
* Full training on each client firm's intake process and systems
* Gain experience working with a range of US law firms across different practice areas
* Be part of a growing team with room to take on more responsibility

**How to Apply**

Because we work directly with US law firms, every agent's setup must meet professional standards before they start. Applications that don't include all of the following will not be considered:

* Your CV
* A short cover note about your call handling or customer service experience
* Your computer specifications (make/model, processor, RAM, and operating system)
* A screenshot of a recent internet speed test (e.g. from speedtest.net) showing your download and upload speeds
* A photo of your working area

Shortlisted candidates may be asked to complete a typing test and a short voice/phone screening.

Pay: R18 500,00 \- R25 000,00 per month

Application Question(s):

* What is your current internet speed?
* Are you comfortable with working EST / CST hours?
* Are you comfortable working shifts and occasional weekends?
* Please give us your laptop specs and year purchased
* In a few sentences, describe how you would handle a distressed caller who needs to speak to an attorney urgently, but the attorney is unavailable.

Work Location: Remote

Remote Legal Intake Agent / Call Center Assistant

**Listing reference:** track\_001756
**Listing status:** Online
**Apply by:** 6 October 2026
##### **Position summary**


**Industry:** Telecommunication Services
**Job category:** Telecommunication and Mobile Systems
**Location:** Johannesburg
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** No
##### **Introduction**


Tracker requires the services of a talented and experienced Operator: National Emergency Control Centre operator to facilitate and coordinate the reporting of activations and verifications on a national basis to ensure quick reaction time of operational staff and the police to optimise vehicle recovery to the satisfaction of clients.
##### **Job description**


**Key roles and responsibilities:**
**Conduct Control Centre Duties and Functions**
* Provide effective emergency control centre services that ensures team and agent level response times are successfully achieved, as per the agreed strategic objectives and targets.
* Take all actions that will enhance the Customer Service experience.
* Receive inbound emergency calls from Tracker clients in a professional manner.
* Activate and action events in accordance with all NECC policies and procedures.
* Adhere to the provisions of the SAPS MOU \& SOP (standard operating procedure).
* Co\-ordinate and facilitate recovery activities nationally, as per the relevant SOPs.
* Liaise with SAPS, Law Enforcement and Private Security Industry partners, Provincial Operational Managers and LELO’s to ensure proper and effective response and recovery of activated vehicles.
* Provide thorough and detailed feedback to Tracker clients as and when required.
* Log the information on the relevant system as per approved standard operating procedures (SOPs).
* Maintain and enhance stakeholder relationships by providing quality services with excellent telephone skills and etiquette.
* Identify callers by means of set authentication rules.
* Provide relevant stakeholders with continuous feedback as and when required.
* Capture and verify stakeholders’ information, queries, inquiries, questions and/or complaints and escalate where appropriate as per the relevant SOPs.
* Liaise with internal role players to ensure excellent service delivery to relevant stakeholders.
* Follow up with role players to ensure that all calls and/or queries are resolved within the specified timeline as per the service level specifications.
* Escalate details of dissatisfied clients to management.
* Execute the required emergency control centre duties and functions in such a manner that all operational objectives and targets are effectively met as per the agreed quality and time standards.

**Optimise Availability and Drive Data Integrity**
* Ensure that all service level standards and regulations are strictly always adhere to.
* Ensure that emergency control centre agent availability is optimised to drive the achievement of agent and team level service targets.
* Contribute towards the continuous improvement of the department’s agent availability metrics.
* Ensure that all data\-input regarding activations, verifications and recoveries is accurate and correct, as per agreed quality and time standards.
* Ensure that all quality standards are met in the execution of every control centre activity within the NECC operational requirements.
* Adhere to all relevant policies and procedures.
* Compile inspection reports on unresponsive vehicles and share with the relevant role players timeously.
* Report any deviations from procedures/processes to the Supervisor

**Relationship Management and Liaison**
* Ensure ongoing professional liaison with Tracker departments and service providers to ensure that the policies and procedures are fully adhered to and service standards are maintained.
* Engage in regular communication with NaVICC, SAPS HQ \& all Provincial SAPS as and when required.
* Provide non\-recovery feedback to relevant stakeholders as per the approved SOPs.
* Provide regular updating of LELO / SAPS with regards to activated vehicles.
* Provide required feedback and assistance with regards to client complaints and query resolutions.
##### **Minimum requirements**


**Qualifications, experience and competencies required:**
* Grade 12/Matric or Equivalent at NQF Leve 4
* Essential: 3 Years relevant experience in the field of emergency control centre operations.
* Essential**:** PSIRA Grade E certification
* General vehicle tracking industry knowledge.
* Any law enforcement experience is advantageous.
* Excellent communication skills (especially verbal) in English and one or more SA official languages
* Computer Literacy (MS Office)
* PSIRA Grade C certification
* Must be willing to work shifts.
* Must be aware of the POPI Act.
* General vehicle tracking industry knowledge.
* Working knowledge of operational radio communication use and procedures
* Self\-Leadership
* Results orientation
* Customer service orientation
* Strong problem\-solving skills
* Sound analytical capabilities

National Emergency Control Centre Operator: (NECC)

**We're actively recruiting a Head of Workplace IT as we continue to scale our internal operations at M\-KOPA. You'll own the technology, services, and vendors that keep over 2,500 employees productive across 5 offices, 4 warehouses, 100\+ retail sites, and 10 call centres in six countries.**

**The Impact**


Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well\-run service desk ticket, and every secure endpoint you manage supports the 2,500\+ employees and 35,000\+ agents working to bring financial inclusion to Every Day Earners. It's your chance to be the backbone of something that's genuinely transforming lives across a continent


**The Opportunity**


**Mission\-driven infrastructure**: Your day\-to\-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale  

**Global recognition**: Join a company recognised by CNBC's World Top 300 Fintechs and named among the Financial Times' Africa's Fastest Growing Companies for 5 consecutive years (2022–2026\)  

**Scale challenges**: Run wired and wireless networks, telephony, and end\-user compute across 5 offices, 4 warehouses, 100\+ retail sites, and 10 call centres — much of it in variable\-connectivity markets  

**Purpose\-built growth**: Stand up Workplace IT capabilities for new sites and market launches as M\-KOPA continues to expand across Africa

**What You'll Do**


At M\-KOPA, you'll own the Workplace IT roadmap end\-to\-end — from networks and telephony to end\-user compute, identity, productivity tooling, and service management. You'll lead and grow a multi\-country Workplace IT team, own the opex and capex budget, and drive cost discipline across hardware, connectivity, telephony, and software. Join us in combining strong technical infrastructure with a genuinely user\-focused mindset that keeps a fast\-growing, multi\-country fintech productive and secure.

**Your Environment**

* **Networks \& telephony**: Wired and wireless networks across all offices, warehouses, and retail sites; contact\-centre telephony across \~10 call\-centre sites
* **On\-site infrastructure**: On\-prem hardware and physical environments — server rooms, power, cooling, physical security, CCTV
* **End\-user compute \& mobility**: Full lifecycle management of laptops, desktops, and phones for 2,500\+ employees, plus endpoint and mobile device management (MDM)
* **Identity \& access**: Identity platform (directory, SSO, MFA), joiner/mover/leaver processes, and recertification for internal and external applications
* **Productivity \& collaboration**: Core software suite selection and management (collaboration, back\-office, AI tools), vendor/contract management, licensing/SaaS spend, meeting\-room and AV systems
* **Security \& resilience**: IT\-side security hygiene (patching, vulnerability remediation, endpoint protection, hardening), business continuity and disaster recovery

**Our Workplace IT Approach**


* We balance cost, performance, security, and resilience — especially in variable\-connectivity markets
* We partner closely with the Security function on IT\-side security hygiene, with clear ownership boundaries between the two functions
* We keep access controls operationally excellent, low\-friction for users, and audit\-ready
* We set and drive the norms and adoption practices that make tools actually succeed, not just get deployed
* We measure ourselves against SLAs and service performance metrics that show IT is delivering

**What You Need**


We care more about your skills than where you got them from — relevant degrees or certifications (e.g. ITIL, CISSP, cloud/network certs) are desirable but not required.

**Required Experience:**

* Proven leadership of a multi\-site IT function at scale, ideally across multiple countries
* Strong commercial and vendor\-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts
* Strong security mindset and understanding of identity, endpoint, and network security
* Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server\-room engineering) to hold their own with specialists
* Comfort operating in high\-growth, emerging\-market environments
* User\-focused mindset and experience collecting and responding to internal feedback on team performance
* Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step

**Location \& Benefits**

* Based in one of our markets (South Africa / Kenya / Nigeria / Ghana / Uganda), with regular travel across M\-KOPA's operating markets (current and future)
* Significant travel expected — potentially up to 25% at times, especially in the early phases of the role
* Work with diverse teams across UK, Europe, and Africa
* Professional development programs and coaching partnerships
* Family\-friendly policies and flexible working arrangements
* Well\-being support and career growth opportunities

**Our Mission**

We create financial inclusion for the traditionally excluded through a fair, flexible, customer\-centric financing model. We strive to drive greater inclusion of women, youth, and low\-income communities.


Our Impact


Our technology has created measurable change:

* **Connected** : 2\.5 million first\-time smartphone users connected since 2020
* **Prosperous** : 70% of customers use their M\-KOPA product for income generation, with 35,000 livelihoods created for agents
* **Green** : 2\.155 million tonnes of CO₂ avoided through solar since 2010, with 127,700 total circular economy products provided

**Ready to build the infrastructure that keeps a continent\-wide mission running, while advancing your career in Workplace IT? Apply Now!**

**Why M\-KOPA?**
----------------


At M\-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on\-the\-job training. We support individual journeys with family\-friendly policies, prioritize well\-being, and embrace flexibility.


Join us in shaping the future of M\-KOPA as we grow together. Explore more at **m\-kopa.com**.

*Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026\), named on CNBC's World’s Top Fintech Companies 2025 \& 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e\-bikes financed in Kenya.*

***Important Notice***  

  

*M\-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.*

*M\-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M\-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.*

*M\-KOPA does not collect/charge any money as a pre\-employment or post\-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.*

*Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is select

Head of Workplace IT

**WE ARE HIRING! – CALL CENTRE AGENTS**

Are you **driven, ambitious, and motivated to make money?**

December is around the conner and if you want to make money join our team

Training will be provided

3 months sales experience with traceable reafferences

\- Generate leads

\-close sales

\-opportunity to unlock your basic

Space available for 4 people, Apply and secure yours

email your CV :pmbrecruitment273@gmail.com

Pay: R3 750,00 \- R17 415,31 per month

Work Location: In person

call center agent

We are currently seeking experienced UK Lead Generation Sales Agents to join our high\-performing sales team. If you have recent experience with UK Sales or UK Lead Generation products within the Contact Centre and consistently earning commission, we would like to hear from you.

Key responsibilities

 Conduct outbound sales calls to prospective customers

 Interest customers in claims and sales.

 Achieve and exceed daily, weekly, and monthly sales targets.

 Accurately capture customer information and sales data.

 Build and maintain strong customer relationships.

 Adhere to quality, compliance, and operational standards.

 Follow up on leads and maximise conversion opportunities.

Minimum requirements :

 Grade 11/12

 Minimum 6–12 months Call Centre Sales experience.

 Proven UK sales experience.

 Must have earned commission for at least 3 consecutive

 Strong sales ability with a target\-driven mindset.

 Excellent English communication skills (verbal and written).

 Computer literate.

 Ability to work in a fast\-paced, high\-performance environment.

 Clear Criminal Record.

 Available to start immediately.

\*Only candidates meeting the minimum requirements will be

considered.

\*\*Due to the high volume of applications received, only shortlisted

candidates will be contacted.

Kindly send applications to Romona.Govindsamy@callforce.co.za with subject line "UK Sales agent" \- DBN"

Pay: R6 000,00 \- R7 000,00 per month

Work Location: In person

UK Lead Generator

**Listing reference:** track\_001754
**Listing status:** Online
**Apply by:** 5 October 2026
##### **Position summary**


**Industry:** IT \& Internet
**Job category:** Customer Service
**Location:** Cape Town
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **Introduction**


TRACKER Western Cape requires an Installation Support Agent to deliver scheduling support to the region. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard\-working individuals, who can be a part of a highly motivated team.
##### **Job description**


§ Marketing of Tracker to both existing and prospective clients.


§ All the exceptions and urgent same day scheduling for the Western Cape Region


§ Support and liaison between the Sales, Installations and Tech support in HQ


§ Establishing building and maintaining relationships with our various partners.


§ Contract administration, feedback, and daily statistical reporting.


§ Ensure that Customer Service standards are maintained in a highly pressurized environment.


§ Provide service within the region as well as other departments/regions/staff within Tracker.


§ Meet / exceed targets.


§ Data Capturing.


§ Tech Support \- Is responsible for the Tech efficiency and ensuring that all the bookings conform to the Scheduling aid. Will also take instruction from the IM about closing techs for projects, Annual \& Sick leave and rebooking cancelled jobs.


§ Follow up leads/queries.


§ Scheduling fitments of Tracker units.


§ Liaising with technicians regarding appointments.


§ Rescheduling of appointments.


§ Checking / Maintaining high quality schedules.


§ Monitoring effective utilisation of Tracker technicians.


§ Outsourcing work to fitment centres.


§ Maintain local and regional Scheduling relationships.


§ Management of potential cancellations.


§ Taking ownership of all queries and calls taken and assisting the client within our SLA’s


§ Allocating of Prefit fitments to assigned Fitment Centres.


§ Arrange and coordinate same day fitments as per Dealer requirements.


##### **Minimum requirements**


* Matric with at least 1 \- 2 years Contact Centre experience.
§ Extensive knowledge of the Western Cape geographical area


§ MS office Knowledge (intermediate level in Excel)


§ Above average Customer Service skills


§ Ability to work under pressure


§ Ability to work within a team


§ Out of the box thinking skills


§ Excellent communication and organizational skills


§ Excellent service orientation


§ Time management


§ A self\-starter


NB : Should you not receive a response from us within 2 weeks, kindly consider your application unsuccessful.

Installation Support Agent - Cape Town

We are currently seeking experienced and results\-driven Telco Call Centre

Sales Agents to join our high\-performing sales team. If you have a proven track record of selling Telco products within the contact centre and consistently earning commission, we would like to hear from you.

Key responsibilities

 Conduct outbound sales calls to prospective and existing

customers.

 Promote and sell telecommunications products and services.

 Identify customer needs and recommend suitable solutions.

 Achieve and exceed daily, weekly, and monthly sales targets.

 Accurately capture customer information and sales data.

 Build and maintain strong customer relationships.

 Adhere to quality, compliance, and operational standards.

 Follow up on leads and maximise conversion opportunities.

Minimum requirements :

 Grade 11/12

 Minimum 6–12 months Call Centre Sales experience.

 Proven Telecommunications Sales experience.

 Must have earned commission for at least 3 consecutive

months in a sales environment.

 Strong sales ability with a target\-driven mindset.

 Excellent English communication skills (verbal and written).

 Computer literate.

 Ability to work in a fast\-paced, high\-performance environment.

 Clear Criminal Record.

 Available to start immediately.

\*Only candidates meeting the minimum requirements will be

considered.

\*\*Due to the high volume of applications received, only shortlisted

candidates will be contacted.

Kindly send applications to Romona.Govindsamy@callforce.co.za with subject line "Local Sales agent \- DBN"

Pay: From R5 240,00 per month

Work Location: In person

Local Telco Sales Agent

Legal\&Tax Services (Pty) Ltd is an authorized financial services provider FSP No 28566\. Our core purpose is to be a companion to our clients. We provide our members with affordable subscription\-based services that enable them to access professional advice, assistance and insurance cover through a focused suite of products ranging from legal expense insurance, funeral policies and hospital cash\-back cover. These are complemented by a range of value\-added services spanning tax, debt, trauma and educational services.

This role drives growth within the Cape Town Branch by recruiting, developing, coaching, and supporting a team of Direct Marketers to meet sales, quality, and retention targets. The Team Leader is responsible for creating a high\-performance environment that enables agents to become successful commission earners while ensuring compliance with company standards and regulatory requirements.

The successful applicant will report to the Cape Town Branch Manager.

KEY RESPONSIBILITIES:

**Sales Growth and Team Performance**

* Lead, motivate and support a team of Direct Marketers to achieve daily, weekly and monthly sales targets.
* Drive growth in new business, paid sales, joining fee collection and successful debit results.
* Monitor individual and team performance and implement corrective actions where required.
* Analyse sales reports and performance data to identify opportunities for improvement.
* Create a culture of accountability, ownership and performance excellence.
* Support and participate in branch incentive initiatives aimed at driving sales growth and lead generation.
* Identify risks to achieving branch targets and escalate concerns to management.

**Recruitment, Onboarding and Agent Development**

* Support recruitment activities to ensure branch staffing targets are achieved
* Participate in interviews, onboarding and induction activities for new Direct Marketers.
* Coach new agents to accelerate their progression to commission\-earning status.
* Conduct regular one\-on\-one coaching sessions and provide constructive feedback.
* Facilitate team training and refresher sessions on products, sales skills and processes.
* Identify development needs and refer agents for additional training when required.
* Encourage a positive, growth\-focused team culture aligned to the company's values.

**Lead Management and Sales Administration**

* Ensure leads are accurately captured, allocated and managed on all relevant systems.
* Monitor lead utilisation and conversion rates and implement improvement initiatives.
* Ensure applications are completed accurately and submitted timeously.
* Assist agents with policy amendments, upgrades, resubmissions and client queries.
* Ensure accurate recording and administration of sales\-related information.

**Quality Assurance, Compliance and Risk Management**

* Monitor sales quality and compliance through call listening, call reviews and audits.
* Ensure all agents comply with FAIS, FICA, POPIA, TCF and company requirements.
* Identify quality concerns and provide coaching interventions to improve outcomes.
* Conduct investigations relating to quality assurance or compliance matters when required.
* Ensure sales scripts, processes and procedures are followed consistently.
* Monitor unpaid sales, debit results and policy cancellations and implement corrective action plans.

**Team Leadership and Operational Support**

* Conduct daily team huddles and regular performance review discussions.
* Monitor attendance, leave and timekeeping within the team.
* Assist with disciplinary and performance management processes in accordance with company policies.
* Liaise with support departments including HR, Customer Care, QA, Compliance and IT.
* Prepare and submit performance reports and updates to management.
* Assist with branch operations and act in a leadership capacity when requested by management.
* Undertake any additional responsibilities reasonably requested by management.

QUALIFICATION AND SKILLS REQUIREMENTS

* Matric/Grade 12\. An NQF level 5 qualification will be an advantage.
* Minimum 3 (three) years’ experience leading people in a call centre environment.
* Track record of personal sales success and/or the ability to lead a team to achieve their targets and improve their performance.
* Knowledge of the insurance industry an advantage.
* Lead generation skills and experience.
* Strong coaching and leadership skills.
* Strong administrative skills.

REMUNERATION

The remuneration package will comprise a basic salary aligned with existing team structures, along with performance\-based incentives tied to the achievement of defined growth targets.

APPLICATIONS

Submit applications, with a comprehensive and current CV to the Cape Town Branch Manager at capetown@legalandtax.co.za with “**Direct Marketer Team Leader Cape Town**” in the subject line on or before 31 October 2026\.

Pay: R8 000,00 \- R25 000,00 per month

Work Location: In person

Call Centre Jobs in South Africa - Page 3

Vacancies (page 3 of 8)