Browse 1072 live call centre jobs across South Africa. Salary guide, top employers and free apply links. Updated regularly.

POSITION: Conversion Agent / FTD Agent\*\*Company:\* DRM CONSULTING\*Reports to:\* Conversion Team Leader\*Role Objective:\*To contact and convert potential leads into First\-Time Depositors (FTDs) by presenting the company's products and services, building strong client relationships, and guiding clients through the account registration and funding process. This role is critical to the company's revenue generation and growth.\*Requirements:\*\- Matric / Grade 12 \- Essential\- Relevant qualification in sales or related field\- Sales / Telesales training or certification\- Knowledge or certification in financial markets is an advantage\- Proficient in CRM software and MS Office\- Fluent in English \- additional languages beneficial\- 1 to 2 years sales experience

Pay: R7 000,00 per month

Work Location: In person

Outbound Call Centre Agent

About the Role

We are looking for confident, target\-driven **UK PCP Sales Agents** to join our growing sales team.

The successful candidates will be responsible for engaging with UK customers, identifying sales opportunities and delivering an excellent customer experience while achieving individual and team sales targets.

Key Responsibilities

* Handle outbound and/or inbound sales calls with UK customers.
* Engage professionally with customers and identify suitable sales opportunities.
* Promote products and services in line with campaign requirements.
* Achieve and exceed daily, weekly and monthly sales targets.
* Build rapport and maintain professional relationships with customers.
* Accurately capture customer information and update systems.
* Follow campaign processes, compliance requirements and quality standards.
* Work effectively as part of a high\-performing sales team.

Requirements

* **Minimum 6 months’ UK sales/contact\-centre experience.**
* Previous experience on a **PCP campaign** will be highly advantageous.
* Strong communication and interpersonal skills.
* Confident and persuasive telephone manner.
* Target\-driven and motivated by sales.
* Ability to handle objections and close sales.
* Good computer literacy.
* Ability to work in a fast\-paced contact\-centre environment.
* Flexibility to work shifts aligned to UK operating hours.

What We Offer

* Competitive salary package.
* Performance\-based incentives.
* Training and development opportunities.
* Supportive team environment.
* Opportunity to grow within the contact\-centre industry.

Apply Now

If you are an experienced **UK Sales Agent** who is confident on the phone, target\-driven and ready for your next opportunity, we would like to hear from you.

**Submit your CV and join our team!**

**Only shortlisted candidates will be contacted.**

Pay: R5 000,00 \- R7 500,00 per month

Work Location: In person

UK Outbound Sales Agent

Every call, chat and email that comes in from a customer is a small test of whether Hungry Lion actually cares, and you're the one answering it. This isn't a script\-reading job. It's listening properly, staying patient when someone's had a bad day, and knowing when a call belongs with Head Office and when it should never have reached you in the first place. You'll be dealing with customers across multiple countries, so clear communication matters as much as a calm tone.  

  

This is shift work, rotating hours between 8am and 8pm, including some weekends and public holidays, and you'll need to be in\-office as required. You'll also need your own reliable transport to get to our DC in Kraaifontein.  

  

**WHAT THE JOB ACTUALLY LOOKS LIKE**

* First point of contact for internal and external customers; every call handled promptly, within target time.
* Give customers accurate info on products, specials, store locations and trading hours \- no guessing.
* De\-escalate situations involving dissatisfied customers with patience and support, not defensiveness.
* Record every complaint properly on Freshdesk so nothing falls through the cracks.
* Handle incoming live chats with the same care as a phone call.
* Answer and direct all Head Office calls accurately.
* Actively identify Head Office vs store calls to keep the wrong ones out of your queue and off store lines.
* Transfer calls to the correct department or staff member as per laid\-down process.

 **WHAT WE NEED FROM YOU**

* Grade 12\.
* 6 months to a year in a call centre or similar customer\-facing environment.
* Fluent in English plus one other official language.
* Own reliable transport to our Kraaifontein DC.
* Comfortable working flexible shifts, weekends and public holidays.
* Confident on a computer and picking up new tools quickly.

 **WHAT YOU GET**

* Direct line to customers across multiple African countries \- real conversations, not a script.
* A structured route into a growing customer experience team at a brand scaling fast.
* Exposure across three channels \- phone, email and live chat, so you build a genuinely broad skill set.

  

*By submitting my application, I consent to Hungry Lion securely processing my CV and data using artificial intelligence (AI) tools for recruitment and evaluation purposes in compliance with POPIA.*  

  

**WHO WE ARE**  

Hungry Lion started as one store in Stellenbosch in 1997, built on great food and genuine energy. Today that idea runs across 500\+ stores in multiple African countries, and we're still growing — backed by smart use of AI and technology and people who think differently. Whether you're on the floor, in the kitchen, or at HQ, you shape what this brand becomes. The best of Hungry Lion is still ahead, and we're looking for people who want to help build it.


ZU2DGH6o4X

Customer Experience Agent (6 months) - Kraaifontein Industria

We are looking for confident, target\-driven **Funeral Plan Sales Agents** to join our Financial Services Sales team.

The successful candidates will be responsible for engaging with customers telephonically, understanding their needs and promoting suitable **funeral insurance products** while delivering excellent customer service and adhering to all required compliance standards.

This role is ideal for someone who is passionate about sales, comfortable discussing financial protection products and motivated by achieving targets.

Key Responsibilities

* Contact and engage with prospective and existing customers telephonically.
* Promote and sell funeral plan products based on customer needs.
* Clearly explain product benefits, premiums, cover and relevant terms and conditions.
* Conduct professional and needs\-based sales conversations.
* Handle customer questions and objections confidently.
* Achieve individual and campaign sales targets.
* Accurately capture and verify customer information.
* Follow all required quality, compliance and regulatory processes.
* Maintain excellent customer service throughout the sales process.
* Ensure customers have a clear understanding of the product before completing the sale.

Minimum Requirements

* Matric / Grade 12\.
* Previous **call centre sales experience** is highly advantageous.
* Previous experience selling **funeral plans, insurance, banking or other financial products** will be advantageous.
* Strong sales, negotiation and objection\-handling skills.
* Excellent verbal communication skills.
* Customer\-focused and professional telephone manner.
* Comfortable working in a highly target\-driven environment.
* Good computer and data\-capturing skills.
* Ability to work effectively as part of a high\-performance sales team.

Who We Are Looking For

We are looking for **strong salespeople who know how to sell responsibly**.

You should be confident in building rapport, identifying customer needs, explaining financial products clearly and converting opportunities into successful sales.

If you have experience in **funeral cover, insurance or financial services sales**, we would love to hear from you.

**Apply today with your updated CV.**

Pay: R5 312,88 \- R7 500,00 per month

Work Location: In person

Funeral Plan Sales Agent

About the Role

We are looking for confident, target\-driven and customer\-focused **UK Sales Agents** to join our growing contact\-centre team in Cape Town.

The successful candidates will be responsible for engaging with UK customers, identifying their needs, presenting suitable products or services, and converting opportunities into successful sales.

If you have **UK sales or UK contact\-centre experience** and enjoy working in a fast\-paced, target\-driven environment, we would love to hear from you.

Key Responsibilities

* Make and receive calls to UK customers in a professional and engaging manner.
* Identify customer needs and recommend suitable products or services.
* Achieve and exceed daily, weekly and monthly sales targets.
* Handle customer objections confidently and professionally.
* Build rapport with customers and provide excellent customer service.
* Follow approved sales processes, scripts and compliance requirements.
* Accurately capture customer information on the relevant systems.
* Maintain high\-quality call standards and meet quality assurance requirements.
* Follow up on sales opportunities where required.
* Work closely with Team Leaders and other departments to achieve campaign targets.
* Maintain consistent attendance and punctuality.

Minimum Requirements

* Matric / Grade 12\.
* **At least 6–12 months UK sales or UK contact\-centre experience.**
* Previous outbound sales experience will be advantageous.
* Strong verbal and written English communication skills.
* Confident telephone manner.
* Strong sales, persuasion and objection\-handling skills.
* Computer literate and comfortable working on multiple systems.
* Able to work under pressure in a target\-driven environment.
* Clear criminal record.
* South African ID.

What We Are Looking For

We are looking for candidates who are:

* Confident and energetic.
* Sales\-driven and target\-oriented.
* Customer\-focused.
* Resilient and motivated.
* Comfortable speaking to UK customers.
* Able to handle objections and close sales.
* Reliable and committed to achieving results.

Why Join Us?

* Opportunity to grow your career within the contact\-centre industry.
* Structured training and ongoing support.
* Target\-driven and rewarding working environment.
* Opportunities for career development.

**If you have UK sales experience and are ready to take your sales career to the next level, apply today @ gillian.duka@callforce.co.za**

**Please ensure your CV clearly highlights your UK sales/contact\-centre experience**

Pay: R5 000,00 \- R7 000,00 per month

Work Location: In person

Outbound Sales Agent

We are looking for energetic, target\-driven **Sales Agents** to join a fast\-paced financial services campaign specialising in **personal loans**.

The successful candidates will be responsible for engaging with customers, identifying their financial needs, presenting suitable loan solutions, and successfully converting opportunities into sales while maintaining excellent customer service and compliance standards.

Key Responsibilities

* Engage with customers telephonically regarding personal loan products.
* Identify customer needs and present suitable financial solutions.
* Explain loan products, processes, terms and requirements clearly.
* Achieve individual and campaign sales targets.
* Handle customer objections professionally and confidently.
* Ensure accurate capturing of customer information.
* Follow all required compliance, quality and regulatory procedures.
* Maintain a high standard of customer service throughout the sales process.
* Work effectively within a target\-driven call centre environment.

Minimum Requirements

* Matric / Grade 12 preferred.
* Previous **call centre sales experience** is highly advantageous.
* Experience selling **personal loans, banking products, insurance, credit or other financial products** will be advantageous.
* Strong sales and objection\-handling skills.
* Excellent verbal communication skills.
* Confident, persuasive and customer\-focused.
* Comfortable working towards daily, weekly and monthly sales targets.
* Good computer literacy and data\-capturing skills.
* Ability to work in a highly performance\-driven environment.

What We Are Looking For

We want **natural salespeople** who are confident on the phone, motivated by targets and able to build trust quickly with customers.

If you have experience in **banking, loans or financial services sales** and enjoy working in a competitive sales environment, we would like to hear from you.

**Apply today with your updated CV.**

Pay: R6 000,00 \- R7 500,00 per hour

Work Location: In person

Financial Services Sales Agent

### **Why join Stryker?**


Looking for a place that values your unique talents? Discover Stryker's award\-winning culture.  

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.### **Job description**


We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!
  

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.  

Warehouse Coordinator Outbound


Overview: The Warehouse Coordinator will support the company’s distribution activities to meet quality standards and exceed the customers expectations. They will have responsibility for ensuring all production activities are completed (receiving, put away, picking, packing and shipping) to ensure our customers receive their orders. There will also be a requirement to support non\-production activities (inventory\-based activities, continuous improvement initiatives etc.) to ensure the operation remains compliant and evolves to better support the business.

  

Key Activities \& Responsibilities

  

Support the department manager in achieving divisional KPIs and objectives.  

Responsible for delivering all production\-based activities with 12\-months proven competency:  

Receiving products and putting away in locators,  

Picking, packing and shipping products to our customers.  

Support with non\-production based activities:  

Empty locator, cycle counting, lot consolidation etc.  

Responsible for processing company returns (customer owned, consignment, technical service and PERs).  

Processing trade compliance documentation for shipments to/from ZA to NI and EU and maintain the companies Customs Handling of Import and Export Freight (CHIEF) Report.  

Responsible for supporting with all compliance, inventory and quality based activities inc. Human Tissue products.  

Delivering value\-added services for the business.  

Training new starters in all aspects of the role ensuring they carry out tasks safely and in line with our work instructions.  

Detailed understanding of all processes procedures and systems to enable carrying out a task; suggest and implement, through the right channels, changes for process improvement.  

As a process specialist, responsible for supporting Warehouse Supervisors with troubleshooting and investigating any issues that arise to ensure our services are delivered.  

Escalate any discrepancies or operational issues to the department manager if unable to utilise knowledge and processes to make an informed decision  

Identify area for continuous improvement, increasing efficiencies and reducing costs.  

Build relationships with internal and external stakeholders at local and regional level.  

Promote a safe working environment and champion quality, ensuring all activities are completed with 100% accuracy.  

Drive engagement to align with the company’s culture.  

Any other reasonable request in line with the operational needs of the business.

  

Education: Essential:  

Matric Essential  

NQF5 (or studying towards a qualification)  

Professional Working Proficiency in English communication  

Desired:  

Tertiary Education i.e. College or University

  

Experience  

A working knowledge of Warehouse processes and ERP/WMS (JDE or similar) is essential.  

Typically 3\-5 years’ experience in a warehousing or similar environment

  


Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Warehouse Coordinator Outbound

**Job description:**

**This is a 100% work from home, US Hours, Outbound calling role \+ Weekend Off.**

* We are currently seeking candidates with expertise in inbound and/or outbound roles, specifically those with a background in customer support, tech support, telemarketing, voice appointment setting, or similar fields.
* If you possess relevant experience, submit an updated copy of your resume along with a photo and your WhatsApp number.

**Note:** *This is a role that offers a different approach compared to traditional call center agent task, so please read the entire description carefully.*

**Role:** Outbound Specialist, 100% Home based

**Job Type:** Full\-time, US Hours between 3PM SAST \- 2AM SAST

**Training Date:** October 1st

**Rate:** R41\.25 per hour, with commission eligibility

**Company:** HJN

**Core Responsibilities:**

* Call every number provided and document the phone number type and outcome with 100% accuracy.
* Candidates will be required to run the process and call at least 65 calls/hour
* Follow step\-by\-step instructions for documenting the result of the call by following the process without making errors.
* Follow a script to confirm information.
* Complete other tasks as deemed appropriate by the manager.
* Self\-disciplined and able to manage own workload with minimal supervision
* Meet and Exceed KPIs
* Display proper phone etiquette at all times

**WHAT WE’RE LOOKING FOR:**

* At least 2\-3 years of experience in a call center role
* Grade 12/Matric equivalent
* No prior issues of tardiness and absences
* Excellent verbal and written English communication skills
* Working hours are aligned with US time zones (between 3PM SAST \- 2AM SAST)
* Familiarity with dialer call dispo codes is an advantage
* Familiarity with dialers will be prioritized (Ex: Vicidial)
* Must have a stable, wired internet connection \- **60MBPS Minimum speed (REQUIRED)**
* **Backup internet router is required!**
* Must have a Windows 11/Pro desktop/laptop with a working cam for virtual meetings and a computer headset (NOT MOBILE HEADSET)
* Must have minimal to no power outage issues

Pay: R5 500,00 \- R6 200,00 per month

Application Question(s):

* WHATSAPP number

Education:

* High School (matric) (Required)

Experience:

* CRM or Dialer / Soft Phone: 3 years (Required)
* Inbound or Outbound Call Center Agent: 3 years (Required)

Language:

* English (Required)

Work Location: Remote

Outbound Agent (100% REMOTE, Weekend OFF)

**Company**: BargainWaste

**Location**: Remote (Work from Home)

**Employment Type**: Full\-Time / Self\-Employed Contract

**Industry**: Waste Management \& Recycling Solutions

**Salary**: Competitive with excellent commission structure

**Start Date**: Immediate opportunities available or 5th/12 of October 2026

**About BargainWaste**

BargainWaste provides seamless, cost\-effective, and sustainable waste management

solutions to small and medium\-sized businesses (SMEs) across the UK. Our mantra —

“cost\-saving, earth\-saving” — reflects our commitment to helping businesses reduce costs

while supporting environmentally responsible waste practices. We offer a full range of

waste services, including General Waste, Food Waste, Dry Mixed Recycling, Glass Mixed,

Clinical Waste, and Skips.

**Role Overview**

We are seeking experienced Outbound Telesales Advisors to join our growing remote

sales team. This role is ideal for confident communicators with a passion for sales,

customer service, and sustainability. As a Telesales Advisor, you will be responsible for

making high\-volume outbound calls to potential customers, identifying their business

waste needs, and providing tailored cost\-saving solutions over the phone.

**Key Responsibilities**

* Conduct a high volume of outbound B2B calls to prospective SME customers.
* Promote BargainWaste’s services and highlight cost\-saving benefits.
* Provide quotations and close sales directly over the phone.
* Ensure compliance with waste industry regulations and company policies.
* Maintain accurate records of all customer interactions and sales activity.
* Deliver excellent customer service and build long\-term client relationships.
* Participate in regular training sessions to stay informed on products and compliance updates.
* Work independently to achieve and exceed daily and weekly sales targets.

**Required Skills \& Experience**

* Minimum 24 months’ experience in telesales, telemarketing, or outbound calling.
* Proven ability to convert cold and warm leads into successful sales.
* Excellent communication and negotiation skills.
* Professional and engaging telephone manner.
* Strong self\-motivation and ability to work independently from home.
* Computer literate with experience using CRM or call systems.
* Access to a reliable internet connection, PC/laptop/tablet, and headset.
* A target\-driven approach with a positive and resilient attitude.
* Desirable: Background in the waste management or recycling industry.
* Desirable: Experience in commission\-based sales or self\-employed telesales roles.

**Probation Period**

This role includes a one\-month probation period during which you will need to demonstrate your ability to meet sales targets and successfully close deals. Continued employment beyond this period is subject to satisfactory performance.

**What We Offer**

* 100% remote working – no commuting, no travel.
* Immediate start opportunities for successful applicants.
* Comprehensive training and support to help you hit the ground running.
* A rewarding commission structure with uncapped earning potential.
* Opportunity to work with a growing, eco\-conscious company making a real difference.

**How to Apply**

If you’re a motivated telesales professional looking to grow your career with a

forward\-thinking, environmentally responsible company \- we’d love to hear from you.

Submit your CV and contact details. Successful applicants will be contacted by our hiring

manager to schedule a phone interview

Job Type: Full\-time

Pay: From R9 000,00 per month

Experience:

* Telemarketing: 1 year (Required)

Work Location: Remote

Remote Outbound Telesales Advisor

**About the Company**

We are a US\-based B2B SaaS company serving K\-12 school districts across the United States. Our platform helps schools streamline parent payments and communication, reducing administrative workload and improving collections.

We are building a high\-performance outbound team in South Africa and are seeking a senior B2B outbound professional who will both generate qualified meetings personally and lead a small team of appointment setters targeting US decision\-makers.

This is strictly a B2B outbound role. It is not consumer sales and not general call center work.

**Role Overview**

This is a hands\-on outbound position.

You will personally conduct outbound prospecting into US school districts.

Approximately 90 percent of your time will be dedicated to direct outbound calling and meeting generation. The remaining time will focus on KPI management, call reviews, qualification discipline, and performance optimization.

**Key Responsibilities**

* Conduct high\-volume outbound prospecting into US school districts
* Engage senior decision makers such as Superintendents, Business Managers, and Finance Directors
* Deliver a concise, value\-driven B2B pitch
* Book qualified demo meetings according to strict qualification standards
* Maintain disciplined CRM documentation

**Mandatory Requirements**

* Minimum 5 years of B2B outbound cold calling experience
* Proven experience calling into the B2B market
* Clear, professional English communication
* Your own computer with reliable high\-speed business\-grade internet connection
* Professional remote setup including quiet environment and high\-quality headset suitable for US B2B calling
* Strong KPI\-driven performance mindset

Candidates without direct B2B outbound experience will not be considered.

**Compensation Structure**

* Base \+ Individual commission per held meeting
* Payments made in USD on a monthly basis

**Contractor Classification**

This position is structured as an independent contractor agreement with a US\-based company.  
You will invoice monthly and be responsible for your own tax obligations in South Africa.  
No employment benefits are provided.

**Application Instructions**

To apply, please submit:

* A detailed summary of your B2B outbound experience
* Specific examples of US B2B campaigns you have worked on
* A short video (Max 180 seconds) recording introducing yourself and pitching a platform that helps schools streamline parent payments and communication, reducing administrative workload and improving collections for US schools. Submit the video here after applying for the job. https://forms.gle/MkewywQPo8bgM5S17

Job Type: Full\-time

Pay: R25 000,00 per month

Application Question(s):

* Willing to work South African time \+5 hours to align with US time zones?
* We'd like a video submitted to cover the following two topics (Max 180 seconds):

"Imagine you're calling a US school district that currently uses another payment provider. Give me the first 120 seconds of that cold call."  
"Tell me about a time you had to keep pursuing an opportunity after several unsuccessful attempts to get a response."

https://forms.gle/MkewywQPo8bgM5S17

Experience:

* B2B outbound Calling: 5 years (Required)
* prospected to senior decision makers: 3 years (Required)

Language:

* English fluently (Required)

Work Location: Remote

Remote Outbound Sales Rep – B2B US Market | Independent Contractor | South Africa

**Company Description** 
 IntelliBPO is a relationship\-driven business process outsourcing provider that focuses on tailored, client\-specific solutions rather than one\-size\-fits\-all services. The company partners closely with organizations to understand their operations, needs, and pressure points, aligning support to each client’s standards and expectations. IntelliBPO delivers customer care, digital customer experience, and technology solutions designed to be personalized, responsive, and dependable. As an outsourced partner, IntelliBPO operates as an extension of its clients’ businesses, integrating people, systems, and disciplined processes through outsourced, co\-sourced, or hybrid models. The company culture emphasizes real partnership, well\-run operations, and work that is clearly understood by all stakeholders.
   

**Role Description** 
 This on\-site Call Center Customer Care Position – BPO role is based in the Johannesburg Metropolitan Area. The role involves handling inbound and outbound customer calls, responding to inquiries, resolving issues, and providing accurate information in a professional and empathetic manner. Daily responsibilities include documenting interactions, updating customer records, following call center scripts and quality guidelines, and escalating complex cases when needed. Team members collaborate with supervisors and colleagues to meet service level agreements, participate in coaching and training sessions, and contribute to continuous improvement of customer experience. Working schedules may include shifts, weekends, and public holidays based on operational requirements.
   

**Qualifications**
* Candidates should possess strong Customer Support and Customer Service skills, with a focus on problem\-solving and empathy.
* Candidates should possess clear and professional Communication skills, including fluent verbal and written communication in English (additional languages are an advantage).
* Candidates should possess experience or familiarity with Contact Centers, including call handling procedures and performance metrics.
* Candidates should possess solid Computer Literacy, including the ability to work with CRM systems, call center software, and standard office applications.
* Relevant experience in a BPO or call center environment is beneficial, along with a high school diploma or equivalent; further education in business, communications, or related fields is an advantage.
* Ability to work in a fast\-paced, target\-driven environment, maintain professionalism under pressure, and collaborate effectively within a diverse team.
* Reliable attendance, willingness to work shifts, and a customer\-centric mindset are essential.

Call Center Customer Care Position - BPO

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
 



  





**Responsibilities** 



* Communicate with customers via phone, email and chat
* Provide knowledgeable answers to questions about product, pricing and availability
* Work with internal departments to meet customer's needs
* Data entry in various platforms



  





**Qualifications** 




  




* At least 6 months of relevant work experience
* Excellent phone etiquette and excellent verbal, written, and interpersonal skills
* Ability to multi\-task, organize, and prioritize work

Customer Service Representative

**Job Purpose:**




 We're seeking a French\-speaking Customer Service Agent to support a leading retail clothing brand's French\-speaking customer base. This role involves assisting customers with order queries, returns and exchanges, and product information, and delivering world\-class service in French. The ideal candidate is fluently bilingual (French/English), customer\-focused, tech\-savvy, and comfortable working shifts aligned with French\-speaking markets.
 



  





**Minimum requirements (Qualifications and Experience):**



* Grade 12/Matric.
* Must have a clear credit and criminal record.
* Fluent in French (spoken and written) to native/near\-native level, C1 or above; strong working proficiency in English.
* Valid work permit.
* Minimum 2 years' experience in international customer service, ideally supporting French\-speaking customers.
* Must have previous experience working shifts aligned to French\-speaking time zones.
* Experience supporting customers in a retail or product\-focused environment (fashion/clothing preferred).
* Strong problem\-solving skills with the ability to explain processes in a user\-friendly way, in French.
* Excellent written and verbal French communication; good English communication.
* Familiarity with call centre tools, CRM systems, and best practices.
* Proficiency in MS Office (advantageous).
* Ability to manage time effectively, work under pressure, and meet deadlines.
* Experience working with KPIs and performance targets.
* Knowledge of relevant compliance and regulatory requirements.
* Proven ability to build relationships and contribute to customer retention strategies.



  





**Key Responsibilities:**



* Respond to French\-speaking customer queries via phone, email, or digital platforms regarding orders, returns, exchanges, and product details.
* Assist customers with online shopping support, size and fit guidance, and order tracking – all in French.
* Provide clear, step\-by\-step guidance for resolving customer concerns.
* Escalate unresolved queries to the appropriate internal teams.
* Educate customers on store policies, product care, and promotions.
* Support customer satisfaction and retention through professional handling of complaints, refunds, and loyalty programme queries.
* Accurately log all interactions and maintain customer records in internal systems (in French and/or English as required).
* Achieve performance metrics such as resolution time, satisfaction scores, and retention rates.
* Collaborate across departments to enhance the customer experience.
* Comply with internal processes, service standards, and regulatory requirements.
* Contribute ideas to enhance support processes and customer engagement.



**Behavioral Competencies Required:**



* Strong attention to detail and accuracy.
* Ability to work well under pressure and remain calm in challenging situations.
* Reliable and accountable for personal performance and service delivery.
* Proactive problem\-solver with strong analytical skills.
* Team\-oriented and supportive of colleagues.
* Committed to achieving personal and team goals.
* Receptive to feedback and able to follow instructions and procedures.
* Resilient and adaptable in a fast\-paced environment



  





 Johannesburg
 



  





 Published Date: 18 September 2026
 



 Closing Date: 25 September 2026

French speaking customer service agent - Nutun RX

**CS Agent** 




  





 We’re Samako, a fast\-growing e\-commerce brand from the Netherlands. With over 100,000 happy customers and strong traction on Bol, Amazon, and our own webshop, we’re building a new standard in the cleaning space. Our customers love us for our clever products and exceptional service — and we’re now looking for a full\-time Customer Service Assistant (40 hours per week) to help us take that to the next level.
 



 You’ll be working directly with our Dutch customer service lead and play a vital role in making sure our customers get the quick, helpful, and friendly support they deserve.
 



  





**What’s in Store for You?** 




  





***This is a remote, full\-time role with a shift\-based setup. Coverage from 7 to 4 pm or from 2 pm till 11 pm Dutch hours, and availability on Sundays is a must.***




***Onboarding will take place during office hours (9:00 AM–5:00 PM) throughout the first month.***




 We value quality over volume. We’d rather you take a bit longer and give an excellent answer than rush through tickets. You’ll be representing our brand, so tone, care, and clarity are key.
 



  





**Who Are We Looking For?** 




 We’re looking for someone who is friendly, sharp, and takes pride in great communication. Ideally, you:
 



 \- Have experience with customer service (e\-commerce is a plus)
 



 \- Write and speak excellent English, clearly and professionally
 



 \- Are available for full\-time work (40 hours/week) and can work Dutch office hours as well as evenings and weekends
 



 \- Communicate empathetically, calmly, and professionally, even when a customer is upset
 



 \- Are proactive and like solving problems on your own
 



 \- Are comfortable using tools like Gorgias, Bol, Seller Central, and Shopify (or are quick to learn)
 



 \- Are detail\-oriented and comfortable handling refunds, returns, and tracking issues
 



 \- Can collaborate well with others and clearly hand off tasks or updates
 



  





  





**What You’ll Do:** 




 \- Respond to customer messages via Gorgias and platform inboxes (Bol, Amazon, Shopify)
 



 \- Help customers with product questions, delivery issues, and returns
 



 \- Escalate or flag tickets to our Dutch support lead when needed
 



 \- Collaborate with our logistics team to resolve delivery problems
 



 \- Ensure that every customer feels helped, heard, and happy
 



  





**What We Offer:** 




 \- A flexible, remote\-first full\-time role (40 hours/week)
 



 \- Shift\-based structure with a focus on coverage and quality
 



 \- Supportive team culture where initiative is valued
 



 \- Opportunity to grow with a fast\-moving e\-commerce brand
 



 \- Competitive compensation based on your experience
 



  





**Ready to Join Us?** 




 If you love helping people, communicate with care, and are ready to jump into a fast\-growing startup — we’d love to hear from you.
 



  





**Apply via this form:** 




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Customer Service Agent

Remote Telesales Representative – US Telehealth

We are building the sales team for a growing US telehealth company offering clinician\-guided weight\-loss treatment.

We are looking for confident, friendly and empathetic phone representatives to contact warm leads generated through Facebook and Instagram.

This is not cold calling random lists. These prospects have submitted their details and requested more information about treatment.

Your responsibility is to contact new leads quickly, build trust, explain how our service works, answer non\-clinical questions and guide them through the enrollment process.

What you will do:

* Call new leads shortly after they submit their information
* Build trust and understand what the prospective patient is looking for
* Explain our service, pricing and available plan options
* Guide prospective patients through our secure medical intake form
* Follow up through phone calls, SMS and email
* Follow up with clinically approved patients until payment
* Maintain accurate notes and lead statuses inside our CRM
* Follow approved scripts and compliance guidelines
* Improve your performance through feedback and call reviews

You will receive training, scripts and guidance from our team.

Important: You will not provide medical advice, determine eligibility or recommend dosages. Licensed clinicians make all clinical decisions, and patients must provide their own medical information.

We are looking for someone with:

* Excellent spoken and written English
* A confident, trustworthy and friendly phone presence
* Strong communication and follow\-up skills
* The ability to work during US business hours
* Reliable internet, a quiet workspace and a professional headset
* Comfort using basic online tools and following a script
* A positive, coachable and performance\-driven mindset

Previous phone sales, customer service, call\-centre or closing experience is preferred, but we are also open to highly motivated candidates with strong communication skills who are ready to learn.

Experience working with US or UK customers, healthcare, telehealth, insurance, medical aid or weight loss is a bonus, but not required.

South African candidates are especially encouraged to apply.

Compensation and benefits:

* R24,000–R45,000 per month, depending on experience and working hours
* Additional performance bonuses based on results
* Paid training and trial period
* Fully remote position
* Opportunity to grow into a senior closer or team\-leader role
* Long\-term position for consistently strong performers

To apply, please include:

* A short 30–60 second voice memo introducing yourself so we can hear how you communicate. You may attach the recording or share a link.
* A brief overview of any relevant sales, call\-centre or customer\-service experience.
* Your current location and availability during US Eastern Time.
* Why you believe you would be good at speaking with and helping potential patients over the phone.

Previous experience is helpful, but your communication, attitude, reliability and willingness to learn matter most.

Pay: R24 000,00 \- R50 000,00 per month

Work Location: Remote

Remote Telesales Representative (US Healthcare)

**MTN and Vodacom Call Centre Experience – Compulsory**

POSITION SUMMARY

We are looking for a **results\-driven and experienced Call Centre Team Leader** to join our dynamic sales environment.

The successful candidate will be responsible for leading, motivating and managing a team of Call Centre Sales Agents while ensuring that sales targets, quality standards, compliance requirements and operational objectives are consistently achieved.

**Previous experience working on both MTN and Vodacom campaigns is compulsory.**

* Lead, manage and motivate a team of Call Centre Sales Agents.
* Conduct daily team briefings and motivational sessions.
* Monitor agent attendance, punctuality, adherence and productivity.
* Allocate daily targets and monitor individual and team performance.
* Provide coaching and ongoing support to agents.
* Identify underperforming agents and implement performance improvement plans.
* Maintain team discipline and ensure company policies are followed.
* Conduct regular one\-on\-one performance discussions with agents.

MTN \& Vodacom Campaign Management

* Ensure agents follow the correct campaign\-specific sales processes.
* Ensure accurate product and pricing information is communicated to customers.
* Keep the team updated on new products, promotions, packages and campaign changes.
* Ensure agents understand and follow the relevant MTN and Vodacom systems.
* Monitor campaign performance and provide feedback to management.
* Escalate campaign\-related system or operational issues where required.

MINIMUM REQUIREMENTS

* Matric / Grade 12 certificate.
* **MTN Call Centre experience – compulsory.**
* **Vodacom Call Centre experience – compulsory.**
* Previous Call Centre Team Leader / Supervisor experience.
* Minimum **1–2 years Team Leader or supervisory experience** preferred.
* Previous outbound sales experience.
* Strong understanding of telecommunications products and sales processes.
* Strong computer skills.
* Excellent verbal and written communication skills.
* Strong leadership and people\-management skills.
* Ability to work under pressure and meet deadlines.
* Ability to work in a target\-driven environment.
* Excellent problem\-solving and decision\-making abilities.

WORKING HOURS

**Monday – Friday:** 08:00 – 17:00  
**Two compulsory alternative Saturdays:** 09:00 – 13:00

IMPORTANT

**MTN and Vodacom campaign experience is compulsory.**

Only candidates who meet the required campaign experience and leadership requirements will be considered.

APPLY NOW

Join a dynamic sales team and take your leadership career to the next level.

email recruitment@icallgroup.com

whatsapp 0632706736

Work Location: In person

Team Leader

We are looking for **experienced and target\-driven Insurance Call Centre Sales Agents** to join our growing sales team.

The successful candidates will be responsible for contacting customers, identifying their insurance needs, presenting suitable insurance products and converting leads into successful sales while maintaining excellent customer service and compliance standards.

KEY RESPONSIBILITIES

* Make outbound calls to prospective and existing customers.
* Promote and sell insurance products and services.
* Identify customer needs and recommend suitable products.
* Explain premiums, benefits, terms, conditions and exclusions clearly.
* Handle customer questions and objections professionally.
* Achieve daily, weekly and monthly sales targets.
* Follow approved sales scripts and processes.
* Ensure accurate customer information is captured.
* Obtain the required customer consent before processing sales.
* Ensure all Terms and Conditions and relevant disclosures are communicated correctly.
* Maintain high\-quality customer interactions.
* Follow all company, campaign and compliance procedures.
* Complete all required sales administration accurately.
* Maintain professional customer relationships.

MINIMUM REQUIREMENTS

* Matric / Grade 12\.
* **Previous Insurance Call Centre or Insurance Sales experience – compulsory.**
* Minimum **6–12 months insurance sales experience preferred.**
* Previous outbound telesales experience.
* Strong communication and selling skills.
* Good objection\-handling and closing abilities.
* Computer literate.
* Target\-driven and self\-motivated.
* Ability to work under pressure.
* Professional telephone manner.
* Good customer service skills.

KEY SKILLS

* Insurance Sales
* Telesales
* Customer Service
* Objection Handling
* Closing Skills
* Communication
* Negotiation
* Target Achievement
* Customer Needs Analysis
* Compliance Awareness
* Time Management

WORKING HOURS

**Monday – Friday:** 08:00 – 17:00  
**Wednesday:** 08:00 – 18:00  
**Two compulsory alternative Saturdays:** 09:00 – 13:00

WHAT WE OFFER

* Competitive basic salary
* **Uncapped commission**
* Daily sales incentives
* Performance\-based rewards
* Growth and development opportunities
* Supportive and target\-driven working environment

IMPORTANT

**Insurance Call Centre / Insurance Sales experience is compulsory.**

Only candidates with relevant insurance sales experience will be considered.

WhatsApp \- 0632706736

Work Location: In person

Insurance Agent

At Smollan, were on an evolutionary journey where were shifting our story. Were looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. Job Purpose This is a contract role for a call centre sales and service consultant based in the Johannesburg Metropolitan area. The consultant will be responsible for handling inbound and outbound calls,providing exceptional custo…

Call Center Sales Agent

WE ARE HIRING – CALL CENTRE SALES AGENTS Are you confident, motivated, and ready to Join our growing team today! ✅ Minimum 6 Months Call Centre Experience Required ✅ Paid Training Provided ✅ Must Be Computer Literate We need energetic individuals who are ready to grow and build a successful future with us. Contact me on 0311098394 During working hours. Or email me on farah.d3h@gmail.com Working hours from 8am to 5pm.Secure your interview today and start training immediately! Please bring your c…

CALL CENTRE SALES AGENTS

Join the Boomerang BPO Contact Centre Learnership! Do you have a passion for people, communication and creating excellent customer experiences? This is your opportunity to earn a nationally recognised qualification , gain practical workplace experience and develop valuable customer service, sales, digital and professional skills. You will also receive structured training, mentorship and coaching in a supportive learning environment. Requirements We’re looking for driven individuals who: Are 18 …

Join the Boomerang BPO Contact Centre Learnership!

Calling all contact center agents that are willing to work night shift US hours. Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency). Proven collections track record Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction). Achieve resolution in the first contact according to their empowerment and assertive escalation when required (…

Collections Agents

Role Purpose
   

  

 Deliver professional service to clients through various servicing channels (inbound calls, emails,walk\-in interactions etc.), and responding to their needs,concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
   

  

**Requirements**
* Grade 12
* 2\-3 years' experience in a call centre or client service environment (preferred).
* Exposure to the medical aid and/or health industry.
* Proficiency in English, Afrikaans and Nguni languages (spoken, written and verbal).
* MS Office proficiency.


 Duties and Responsibilities
   

  

**INTERNAL PROCESS**
* Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
* Take ownership of complaints and ensure they are resolved timeously and effectively.
* Provide clients with the relevant information and documentation as required in line with policy guidelines.
* Capture and update client information on relevant systems based on data received from the client.
* Accurately complete all administrative and reporting requirements within agreed timeframes.
* Adhere to legislative /compliance requirements in the service process.
* Identify and report process and system failures and enhancements to improve client experience.


**CLIENT**
* Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
* Escalate client queries to the relevant department or stakeholder.
* Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services.
* Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
* Provide authoritative, expertise and advice to clients and stakeholders.
* Build and maintain relationships with clients and internal and external stakeholders.
* Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
* Make recommendations to improve client service and fair treatment of clients within area of responsibility.
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.


**PEOPLE**
* Develop and maintain productive and collaborative working relationships with peers and stakeholders.
* Positively influence and participate in change initiatives.
* Continuously develop own expertise in terms of professional industry and legislation knowledge.
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
* Take ownership for driving career development.


**FINANCE**
* Contribute to the financial planning process within area.
* Identify opportunities to enhance cost effectiveness and increase operational efficiency.
* Manage financial and other company resources under your control with due respect.
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum


 \-346021296

Talent Pool: Customer Services Agent MMH260716-1

**CAREER OPPORTUNITY**
 An exciting permanent opportunity has become available within Santam Client Solutions for a
 **Client Engagement Adviser** 
 to join the team. The successful incumbent will be based at our offices in
 **Bloemfontein.**
**WHAT WILL YOU DO?**
 The Client Engagement Adviser will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.
   

  

**WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?**
* Accurately capture client information on the relevant system.
* Execute client requests within the agreed timeframes, quality standards and legislation.
* Handle all the administrative tasks according to agreed standards and turnaround times.
* Engage with client in a client centricity manner.
* Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.
* Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.
* Ensuring client service level agreements are met and exceeded.
* Excellent time management skills.
* Consistent achievement of agreed productivity


**Qualifications And Experience**
* Grade 12/ Matric
* NQF Level 4 Qualification in Short Term Insurance
* Regulatory Exam (RE 5\) advantageous
* 5 \-7 years of experience in Customer Service (Preferable within Short\-Term Insurance)
* Willing to work shifts as well as overtime


**Knowledge And Skills**
* Customer service
* Strong verbal and written communication skills
* Attention to detail
* Ability to work under pressure
* Self motivated
* Administration


**PERSONAL ATTRIBUTES**
* Customer focus
* Drives results
* Cultivates innovation
* Being resilient
* Collaborates


**Specific Requirements**
 There will be a probationary period of three (3\) months, which consists of the following two phases:
   

  

* There will be a six (6\) week training period after which your knowledge will be assessed; and
* On the job evaluation phase during with progress will be measured against your ongoing ability to meet s set target.


**Who We Are**
 Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
   

  

 Our success is rooted in our passion for our clients and everything we do is centered on our delivering client’s freedom from worry. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
   

  

 At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Client Engagement Adviser (Pipeline)- Bloemfontein

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Collections Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.
   

  

**Who are the Sigma Family?**
 At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work \- voted by our people.
   

  

 Our core mission is to \#ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top\-tier customer service across various industries.
   

  

**What being a part of the Sigma Family means for you!**
 Career development and opportunities to apply for internal promotions following your probationary period.
   

  

 Monthly, Quarterly and Annual awards with marvelous prizes.
   

  

 Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
   

  

 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
   

  

 Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
   

  

 Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
   

  

 Join communities and collaborate with your colleagues on our internal Social Media platform.
   

  

 The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
   

  

**What Your Day\-to\-Day Will Look Like**
 You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound \& outbound collections as well as various back\-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.
   

  

 With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.
   

  

 Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!
   

  

**What Amazing People Will Bring To The Role**
 You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast\-paced work environment.
   

  

**Requirements**
* 1\-year previous experience in collections, financial services, or call Centre roles within the UK market.
* A Matriculation certificate (or equivalent qualification) is required.
* Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
* Strong interpersonal skills, including empathy, active listening, and conflict resolution abilities, essential for engaging with customers experiencing financial difficulties.


**Simple and Straight Forward Recruitment.**
 We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one\-on\-one interview. If successful, you'll receive a start date, and our fantastic onboarding team will get you ready for your first day.
   

  

**Supporting our future people.**
 If you need any assistance or adjustments at any point during recruitment, feel free to let us know.
   

  

**If you like the sound of being part of the Sigma Family, then don’t wait and get applying!**

Call Centre Jobs in South Africa - Page 8

Vacancies (page 8 of 8)