Browse live customer service jobs in Brits, North West. Salaries, top employers and how to apply. Updated regularly.

Job description:

The Role

We're looking for an experienced **Email Campaign Manager** to own and execute email marketing campaigns for a high\-volume Kitchen \& Bath remodeling company.

Your primary responsibility will be managing our email campaigns and customer lists from end to end — including **audience segmentation, campaign strategy, email design, automation, deployment, tracking, reporting, and optimization.**

You'll work primarily in **GoHighLevel (GHL)** and will be responsible for making sure the right message reaches the right audience at the right time.

This is an **execution\-focused, data\-driven marketing role**. We're looking for someone who understands that successful email marketing isn't just about making emails look good — it's about generating engagement, leads, appointments, and revenue.

**Compensation \& Growth**

**$7\-$10 / depending on experience and performance.**

The first 3 months are designed to help you learn our brand, audience, systems, and campaign processes while managing campaigns hands\-on.

Upon successfully meeting expectations, you'll transition into the **Email Campaign Manager** role with greater ownership over campaign strategy, performance, and optimization.

What You'll OwnEmail Campaign Management

* Plan, build, schedule, and launch email campaigns from start to finish.
* Manage newsletters, promotional campaigns, nurture campaigns, re\-engagement campaigns, and customer communications.
* Manage multiple campaigns simultaneously while maintaining accuracy and deadlines.
* Ensure campaigns are properly tested before deployment.

Audience Segmentation \& List Management

* Build and maintain targeted audience segments based on customer data, behavior, engagement, lead status, and other criteria.
* Manage email lists and ensure proper organization and data hygiene.
* Identify opportunities to improve targeting and personalization.
* Monitor list health, engagement, unsubscribes, and other important metrics.

Automation \& Workflows

* Build and maintain automated email sequences and workflows in GoHighLevel.
* Create triggers, conditions, wait steps, and actions based on customer behavior and campaign objectives.
* Troubleshoot workflow and automation issues.
* Continuously improve existing automations based on performance data.

Email Design \& Content

* Build professional, conversion\-focused emails within GHL.
* Follow brand guidelines while creating clean and effective email layouts.
* Work with existing copy and use AI tools when appropriate to improve or scale content production.
* Optimize subject lines, calls\-to\-action, messaging, and email structure for engagement.

Tracking, Reporting \& Optimization

* Monitor campaign performance and maintain accurate reporting.
* Track key metrics including **open rate, click\-through rate (CTR), conversions, leads, appointments, unsubscribes, and campaign ROI** where applicable.
* Identify what is working, what isn't, and what needs to change.
* Use performance data to continuously improve future campaigns.
* Provide clear, actionable campaign reports to management.

You'll Be a Strong Fit If You

* Have hands\-on experience managing **email marketing campaigns and customer lists**.
* Are highly experienced with **GoHighLevel (GHL)** or a similar CRM/email marketing platform.
* Understand **audience segmentation, email automation, workflows, and list management**.
* Can independently build and launch email campaigns from start to finish.
* Understand email marketing metrics and can explain what the numbers mean.
* Are comfortable working with data and using it to make campaign decisions.
* Have an eye for clean, professional email design.
* Have a strong understanding of B2C marketing and lead generation.
* Can manage multiple campaigns without losing attention to detail.
* Have a problem\-solving and optimization mindset.
* Are comfortable using AI tools to improve campaign production, analysis, and reporting.

Requirements

* **3\+ years of experience in email marketing, campaign management, CRM marketing, or B2C lead generation.**
* Strong hands\-on experience with email campaign platforms and automation.
* Experience with **GoHighLevel (GHL)** is highly preferred.
* Proven experience with audience segmentation and email list management.
* Experience building and managing automated email workflows.
* Strong understanding of email marketing KPIs and reporting.
* Experience with A/B testing and campaign optimization is a plus.
* Strong attention to detail and ability to manage multiple campaigns simultaneously.
* Experience in **home services, remodeling, or high\-volume B2C marketing** is a plus.

What Success Looks Like

In this role, success means:

**The right audience → receives the right message → at the right time → through the right automation → and the results are measured and improved.**

We're looking for someone who doesn't simply send emails. You should be able to look at campaign data, identify opportunities, and make changes that improve performance.

About Us

We're a family\-owned kitchen, bath, and flooring remodeling company based in Southern California. We've been in business for over 40 years and continue to grow.

Our mission is simple: improve people's lives by transforming their spaces and making the remodeling experience fun and hassle\-free.

Why You'll Want to Stay

* Weekly pay
* Paid vacation
* National holiday bonus
* Year\-end bonus
* Referral bonus
* Contests and spiffs
* Real opportunities for growth
* Continued education and training

Job Types: Full\-time, Permanent

Work Location: Remote

Pay: R11 777,99 \- R29 713,21 per month

Work Location: Remote

GHL -Email Campaign Coordinator

Lovisa is fast\-fashion Retail  

Lovisa is global, and its growth is infectiously energetic  

See us at careers.lovisa.com

**Benefits**

* Top\-notch training to become a great Team Member (and piercing training!)
* First\-rate Store and Regional Manager to draw support
* Team Referral Rewards Program
* Product for you to wear in\-store from our top\-fashion ranges
* Funky, on\-trend customers
* Bright, warm store
* Easy to explain product
* Oh, and a generous discount on our jewellery!

**Job Description**

* You will live for fashion
* Sell with great customer experience
* Conduct our Piercing service
* Replenish sold stock on the move
* Manage the register
* Clean up the store at open and close
* Build great relationships with colleagues and customers
* Be yourself! Enjoy yourself!

**About you:**

* Strong desire to help and guide customers
* A drive to deliver great results
* An eye for fashion and are aware on all the latest trends
* Strong performance in a face\-to\-face customer environment

 *We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.*

Team Member - Part time

Dis\-Chem Pharmacies is looking for a Casual Cashier for their Carnival Mall stores. The aim of a strategic talent pool is to have a readily available and pre\-screened group of individuals with specific skills, qualifications, or attributes that make them suitable for future job opportunities within Dis\-Chem Pharmacies.  

  

**Purpose of the role:**  

Support customer service at point of sale while ensuring a world\-class shopping experience. Record customer transactions on the Dis\-Chem operating system according to company policies \& standard operating procedures, with zero tolerance toward inaccuracies \& elimination of fraud risk **Essential:**

* Grade 12 / Matric
* A minimum of 6 months’ experience cashier/till operations experience
* Computer literate – MS Office
* Sound numerical skills
* Strong command of the English language
* Basic customer service
* Willing and able to work retail hours

  

**Job Description:**  

* Adhere to Dis\-Chem’s customer service policies and procedures
* Establish a professional relationship with customers
* Report customer complaints and compliments to the Frontline Supervisor, or store management
* Adhere to the customer turnover hourly rate
* Be aware of current sales and promotions
* Ensure colleagues and customers are not exposed to any risk
* Carry out and manage Dis\-Chem 5 star communication principles
* Be responsible for cash flow
* Ensure all line voids and price changes are approved and signed off by the supervisor
* Exchange merchandise for customers and accept returned goods by customers when authorised to do so
* Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis\-Chem
* Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
* Ensure cash is placed in drop safe according to Dis\-Chem’s SOPs
* Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
* Ensure all outgoing stock/items/scripts are scanned and paid for
* Ensure that all money is strictly kept safely and securely inside the till
* Handle daily takings confidentially, and only discuss with management
* Be alert, recognise and report suspicious behaviour to management
* Address queries regarding store merchandise
* Adhere to Dis\-Chem’s security policies and procedures

 **Competencies:**

**Essential:**

* In\-depth knowledge of operating cash registers, and maintaining cash drawers
* Knowledge of processing sales, refunds and payments
* Strong command of English (written and oral)
* Accuracy
* Attention to detail
* Presentable
* Emotional intelligence
* Social awareness
* Accountability
* Problem\-solving
* Analyse basic reports
* Trustworthy and honest
* Time management

 **Advantageous:**

* Third additional language

 **Special conditions of employment:**

* Willing and able to work retail hours
* Reliable transport and/or reside in close proximity to the store
* South African citizen
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary

 ***It's important to note that not all candidates in our talent pool will be hired by Dis\-Chem Pharmacies, and being in the talent pool does not guarantee employment. However, it increases a candidate's chances of being considered and potentially hired when a suitable position aligns with their qualifications and the company's needs.***

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Casual Cashier - Carnival Mall

**HANDYMAN – SERVICES AND UTILITIES**


Location: Sasolburg, Free State, South Africa


Business Unit: Manufacturing, Operations and Supply Chain (MOS) \| Services


Reports To: Maintenance Controller

**Join MOS and help build the foundation for sustainable growth.**


Omnia's Manufacturing, Operations and Supply Chain (MOS) function enables business performance across the Group through world\-class manufacturing, procurement, logistics and supply chain capabilities. Our teams play a critical role in ensuring safe, efficient and reliable operations that support customers across our agriculture, mining and chemicals businesses.


As part of Omnia Holdings Limited (JSE: OMN), you'll join a global, diversified business operating across the agriculture, mining and chemicals sectors. With operations in **23 countries**, customers in **more than 40 countries**, over **70 distribution centres**, and approximately **3,800 employees worldwide**, Omnia develops innovative products, technologies and services that support food security, responsible mining and sustainable industrial development. Through science, innovation and collaboration, we help customers use resources more efficiently, solve complex operational challenges and create lasting value for a changing world.


At Omnia, you'll have the opportunity to work alongside industry experts, contribute to meaningful challenges, and grow your career in a purpose\-led organisation committed to innovation, learning and sustainable impact.

**Innovating to enhance life, together creating a greener future.**

**ROLE IMPACT**

The suitable candidate for this position will be responsible for executing workshop activities at the Omnia Fertilizer division in Sasolburg. The successful candidate will be responsible for performing multiple repair and maintenance tasks throughout the day, which could include the flowing, but is not limited to plumbing and general facility repairs, as well as building work. All activities, roles and responsibilities are aligned to the world class (manufacturing) philosophy, principles and practices.

**KEY RESPONSIBILITIES**

* Repairs and maintenance of buildings and equipment
* Painting
* Basic plumbing
* Housekeeping of specified locations

**MINIMUM REQUIREMENTS**

**Qualifications**

* Matric (Maths and Science) / Grade 12
* Forklift and Cherry picker license will be an advantage

**Experience**

* 2\-5 Years' experience
* Experience in civil work
* Preference to experience in building environment

**Key Competencies**


Knowledge

* Civil work
* Metal\-basic welding and repairing of mechanical goods
* Painting and plumbing knowledge and experience


Core Behavioural Competencies

* Decision making
* Teamwork
* Work standards
* Reliability
* Adaptability
* Problem\-solving
* Integrity and trust
* Planning and organization


Functional / Technical Competency

* Civil, metal, plumbing and painting competency
* Excellent Customer Service
* Familiar with Microsoft Office


Cross\-Functional Competency

* Collaboration
* Functional integration (Integration with ACTS and plant process)

**DIVERSITY, EQUITY \& INCLUSION**


A diverse team drives stronger outcomes. At Omnia, we are committed to creating an inclusive workplace where every individual is valued, respected and empowered to contribute. We believe that diverse perspectives, experiences and backgrounds strengthen our ability to innovate, solve complex challenges and create sustainable value. We welcome applications from suitably qualified candidates who share our commitment to excellence, collaboration and making a positive impact.

**THANK YOU FOR YOUR INTEREST**


Thank you for considering a career with Omnia. We appreciate the time and effort invested in your application. Our Talent Acquisition team carefully reviews every application received. While only shortlisted candidates will be contacted, we encourage you to keep exploring future opportunities within the Omnia Group as we continue to grow our teams across agriculture, mining and chemicals. We wish you every success in your career journey and thank you for your interest in being part of our purpose: Innovating to enhance life, together creating a greener future.

Handyman

Our towing company is looking for a **reliable, professional and customer\-focused Call Taker / Call Centre Agent** to join our team.

**Key Responsibilities:**

* Answer incoming customer calls in a professional manner.
* Handle customer requests for towing and roadside assistance requests and record details correctly.
* Communicate effectively with drivers, customers.
* Capture and update information on computer systems and Excel
* Handle multiple calls and requests in a fast\-paced environment
* Provide excellent customer service at all times
* Assist with after\-hours, standby and weekend operations

**Minimum Requirements**

* Grade 12 certificate or equivalent.
* 1 – 2 years experience in a call centre environment.
* Availability to work standby shifts and weekends.
* Excellent communication skills both written and verbal.
* Fully bilingual in English and Afrikaans.
* Fully computer literate with proven Excel and Microsoft Word experience.
* Ability to multitask and handle pressure.
* Previous experience in a towing environment would be an added advantage.

If you meet the above requirements, please send your detailed CV to: cv@dals.co.za

CV’s must state work history with dates and contain contactable references.

Copies of ID and qualification certificates must be included.

If you do not hear back from us within two weeks of posting your CV, consider your application unsuccessful.

Job Type: Full\-time

Experience:

* Cold calling: 1 year (Preferred)

Work Location: In person

Call Centre Agent

**Requisition Details**
-----------------------


REQ Number: 147971


Closing Date: 05 October 2026


Location: Mthatha ,Eastern Cape


**Job Family**
--------------


Sales and Service


**Career Stream**
-----------------


Client Service


**Leadership Pipeline**
-----------------------


Manage Self: Technical (MST)


**FAIS Affected**
-----------------


**Job Purpose**
---------------


To educate clients on the convenience, security and functionality of digital and self\-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.


**Job Responsibilities**
------------------------


Client Engagement:


* Address any concerns relating to the queue flow or digital devices.
* Assist client to download online applications and resolve any log in issues.
* Assist the client to buy value\-added services (e.g. pre\-paid data and airtime) online or through a self\-service device.
* Assist the client to obtain statements, cards and other relevant documentation from self\-service zones.
* Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
* Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
* Educate clients and potential clients on how to subscribe and service their account.
* Educate clients on self\-service, digital functionality and features.
* Facilitate a conversation with the client to assist them to complete their service needs online.
* Identify quality sales leads and enable cross\-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
* Meet, greet, establish and clarify client needs and verify documentation and direct clients.
* Nurture strong, long\-standing client relationships.
* Own the client request end to end and route for alternative intervention if not equipped to service the client.
* Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:


* Accept and service cash transactions over the counter.
* Action control check list applicable to teller, enquiries and foreign functions daily.
* Balance and secure branch stock holding (e.g. cards).
* Control the queuing process and prioritise clients with special needs.
* Destroy old stock (e.g. cards) identified by reports.
* Enable the further processing of inter\-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
* Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
* Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
* Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
* Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
* Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
* Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:


* Mitigate risk by controlling counter and drop safe limits according to policy.
* Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:


* Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
* Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
* Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
* Improve digital enticement and migration volumes to self\-service devices and online channels.
  
**Essential Qualifications \- NQF Level**
-----------------------------------------


* Diploma
**Preferred Qualification**
---------------------------


Banking Services (example, Higher Certificate in Banking Services \- NQF5\)


**Minimum Experience Level**
----------------------------


* 1 \- 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
**Technical / Professional Knowledge**
--------------------------------------


* Customer service principles
* Product Knowledge
* Problem solving skills
* Relationship management
* Nedbank security policies and procedures
* Governance, Risk and Controls
* Forex product
**Behavioural Competencies**
----------------------------


* Building Customer Loyalty
* Earning Trust
* Collaborating
* Managing Work
* Adaptability
* Stress Tolerance
* Continuous Learning
\-


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Service Consultant

Be the Voice That Delivers Exceptional Customer Experiences  Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued. What youll be doing: Assisting customers who need help with their online orders and general inquiries. (Retail) Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays…

USA Retail Customer Service Advisor

The ADvTECH Schools Division leads the private sector in the field of education, contributing meaningfully towards the sustainable development of human capacity in South Africa.  

**Key Purpose Statement*** To establish and further extend students’ basic foundations and to guide them toward developing abstract thought and successfully completing independent work across all the areas of their various curricula.
* To build and maintain relationships with students, parents and colleagues to foster positive interaction and promote student retention.
* To implement and maintain a diverse and inclusive learning environment and culture that embraces future\-focused education. One in which students are motivated, inspired and challenged. Uses a range of relevant and recognised approaches to maximise the personal, physical and emotional development of every student in a safe and holistic environment.
* To demonstrate strength of character, integrity and professionalism at all times. To communicate and collaborate with all members of the learning community in a positive, respectful, and open\-minded way.
* To continually undertake personal inquiry, reflection and action to inform their practice and understanding of teaching and learning and remain abreast of global education trends.

**Principal Accountabilities****Academic Delivery (40%)*** Keeps abreast of future focussed educational trends in the Intersen Phase, academics intentionally incorporating them into teaching and learning practices aligned with Crawford Pillars
* Implements the school curriculum and other teaching strategies in planning for challenging, engaging, inspiring, relevant and differentiated learning locally and globally
* Plans, prepares and delivers lesson to meet the needs of individuals or groups of students to enable them to progress incrementally as part of personalised learning journey
* Enriches teaching and learning by including frequent use of technology and additional learning resources as well as engaging and stimulating teaching practices.
* Prepares and/or ensures classrooms are appropriately set up in accordance with lesson plans and 21ST Century learning practices aligned with future focused skills.
* Ensures effective academic and emotional support to enhance teaching and learning.
* Collaborates, plans , liaises and reflects with different members of the learning community.
* Assist with additional offerings, duties, extra\-murals and events taking place at the school
* Participates in, embeds and applies professional development tools, strategies and pedagogical approaches.
* Shows an ongoing commitment to “lifelong learning” and remains informed on current relevant practice and is readily available to attend appropriate development/training.

**Academic Assessment and Reporting (20%)*** Assesses and records students progress continuously and systematically and keeps records up to date in a mark book/ personal file, STASY, forming an in depth knowledge of each student in the class.
* Meets academic standards as defined by Central Academics and Crawford International Academic strategy.
* Assesses and monitors student performance and progress, using data driven decision making and defines next steps in the personalised learning journey. Integrates this information into future planning.
* Undertakes, teaching and learning assessment of students as required by Academics Department as well as Crawford International assessment expectations.
* Completes various reports for parents, Principals and/or Academics Department throughout the year (STASY, Inquiry Units, Other)
* Participates in the moderation and standardisation process, of formal assessments. Participate in team marking, clusters and IEB moderation as required.

**Student Behaviour Management (10%)*** Manages student behaviour in the classroom by establishing rules, essential agreements and procedures as expected behaviours.
* Promotes personal, social, physical and emotional well\-being of individual students, groups of students, through mentorship program.
* Provides guidance and advice to students and parents.
* Identifies students who may have barriers to learning and inform the appropriate people to initiate the next steps to support individual progress.
* Provides information and contact details of experts who can further assist and provide support to students if all other avenues have been exhausted with little success.
* Informs relevant staff and parents regarding the support being offered and the action plan to be followed.

**School Brand Ambassadorship (10%)*** Knows and demonstrates the Crawford International mission statement and embracing Crawford International DNA.
* Acts as a role model with regard to work ethic, attitude and professionalism, Embracing the Crawford DNA
* Continually contributes to the sustainability and effective operation and management of the school.
* Assists with additional offerings, duties and extra murals, assemblies and other events taking place across Crawford International. Attends and supports a range of school activities and events.
* Promotes the ethos of the school and Brand both internally and externally and is readily available to market the school at Open Days, exhibitions etc
* Contributes to the professional development of new teachers and student teachers/ interns as required.
* Submits articles for newsletters or School magazine/ yearbook, social media or other as requested.
* Monitors student multiform and maintains agreed expectations with respect to the Crawford International code of conduct.

**Administration (10%)*** Adheres with the requirements of the timetable and ensures its effective implementation in their classes.
* Plans for excursions by obtaining all the relevant approvals and liaises with service providers, as necessary.
* Keeps and maintains the Crawford International learning space as dynamic learning environment.
* Where applicable, conduct inventory activities of consumables and equipment to monitor usage and ensure availability as required. Repair and replacement
* Advises Principal and management team if substitution is required and assists with substitution as requested.

**Health \& Safety (10%)*** Actively observes and supervises children in playing and activity areas as appropriate.
* Applies medical support , as a first\-aid trained staff member, as prescribed or as/ when the medical condition/ situation requires action ensuring that any incidents are duly reported to Management and parents via the stipulated channels.
* Observes and scrutinises the classroom and playing areas for dangerous / hazardous objects or circumstances, removes/ tapes off hazards where possible and immediately reports safety issues to the school leadership team.
* Continuously creates awareness of personal safety and social issues amongst students,

**Competencies*** Demonstrated planning and organisation skills with superior detail orientation.
* Exceptional interpersonal skills with excellent written and verbal abilities and professional presentation skills
* A proven track record of managing professional relationships with maturity and high EQ
* The incumbent must present themselves professionally and in alignment with the brand message.
* Professional time management is a minimum requirement of the role.
* Demonstrated evidence of the ability to think critically and problem solve appropriately.
* 

**It is expected that if Educators are interested in growing their management and leadership competence, they will become proficient in the following competencies:*** Commercial Aptitude \- Understanding the bigger picture and all the facets incorporated into leading a school.
* Strategic Thinking \- Ability to create strategic plans that sets the school up for a sustainable future.
* Execution \- Understanding how to translate strategic plans into day\-to\-day executable activities.
* Customer Orientation \- Patience and understanding of what parents and stude

Teacher - Foundation Phase

Customer Service Associate Three-month fixed-term contract | Three positions available. One permanent position will be available at the end of the three months. Appointment to that role will be based on performance and the needs of the team. ABOUT FIELDBAR We are a Cape Town-based company with global ambitions in premium, design-led outdoor products. Through our FIELDBAR brand, we make products that combine functional technicality, craftsmanship, and bold creativity. We challenge conventional t…

Customer Service Associate

Reference: DUR000046-TB-1 Our client, a well-established company in the chemical industry, is seeking an experienced Customer Service Specialist to join their team. The successful candidate will be responsible for managing customer orders and queries, coordinating deliveries, preparing relevant documentation, and ensuring a high level of customer service. Duties & Responsibilities Key Responsibilities: Receive and process local customer orders, prepare quotations and ensure accurate invoicing a…

Customer Service Specialist

The Customer Service Delivery Lead is responsible for managing and enhancing the customer service experience throughout the customer lifecycle, from onboarding through ongoing service delivery, retention, and renewal. The role serves as a key liaison between customers, service delivery teams, vendors, sales teams, and internal stakeholders to ensure a seamless customer experience, proactive issue resolution, and long-term customer satisfaction. The position focuses on customer retention, servic…

Customer Service Lead Paulshof

Our business is making customers happy! We're bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people's days? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You're instrumental in impacting the client, customer, …

Customer Service Representative Woodstock

Be the Voice That Delivers Exceptional Customer Experiences  Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued. What you’ll be doing: Assisting customers who need help with their online orders and general inquiries. (Retail) Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delay…

Introduction The Customer Service Delivery Lead is responsible for managing and enhancing the customer service experience throughout the customer lifecycle, from onboarding through ongoing service delivery, retention, and renewal. The role serves as a key liaison between customers, service delivery teams, vendors, sales teams, and internal stakeholders to ensure a seamless customer experience, proactive issue resolution, and long-term customer satisfaction. The position focuses on customer rete…

Customer Service Delivery Lead X2

Reference: PTA026448-CR-1 We are seeking an experienced Internal Sales & Customer Service Administrator to join a well-established manufacturing company based in Pretoria North Duties & Responsibilities Minimum requirements: Grade 12 (Matric) Previous experience in sales administration, customer service, or a similar administrative role will be advantageous Proficient in Microsoft Office applications Strong business communication and interpersonal skills Exceptional organisational skills and at…

Internal Sales and Customer Service Administrator

Dis\-Chem Pharmacies require the services of a reputable Pharmacist Assistant Post Basic Qualified \- PBQ for their Bredell Square store. You will be responsible for dispensing medications, providing pharmaceutical expertise to patients and healthcare professionals, and ensuring the safe and effective use of prescription medications.
  

**Minimum** **Requirements****:**  

* Grade 12 / Matric
* Post Basic Pharmacist Assistant Qualification
* Registered with the South African Pharmacy Council (SAPC)
* Willing and able to work retail hours

**Advantageous:**

* Knowledge of Retail/ FMCG operations
* 3rd Additional Language
* Knowledge of or experience in SAP and E\-Scripting
* Unisolve Experience

  

**Duties and Responsibilities:*** Pharmacy Council


	+ A pharmacist's assistant registered in the category pharmacist's assistant (post\-basic) may perform the
	+ following services or acts under the direct personal supervision of a pharmacist in a pharmacy:
	+ the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
	+ assist with the compounding, manipulation or preparation of a non\-sterile or sterile medicine or scheduled substance according to a formula and Standard Operating Procedures approved by the responsible pharmacist
	+ assist with the manufacturing of a non\-sterile or sterile medicine or scheduled substance according to a formula and Standard Operating Procedures approved by the responsible pharmacist the re\-packaging of medicine the distribution and control of stock of Schedule 1 to Schedule 5 medicines or scheduled substances
	+ the ordering of medicine and scheduled substances up to and including Schedule 5 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
	+ the reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
	+ the provision of instructions regarding the correct use of medicine supplied
	+ the provision of information to individuals in order to promote health  

Dispensing of Medication under direct personal supervision of Pharmacist:


	+ Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmacy Council
	+ Capture script details accurately and verify patient’s details on the system
	+ Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions
	+ Give accurate instructions to the patients regarding the correct use of medicine supplied
	+ Keep abreast of changes in medical scheme procedures and requirements for claims and dispensing
	+ Ensure that all prescriptions entered, are checked for accuracy by a pharmacist and signed by a pharmacist  

Customer Service:


	+ Advise and assist patients at the dispensary, self\-medication counter and front\-shop
	+ Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments
	+ Explain all medical aid cost to patients
	+ Provide information to individuals in order to promote health
	+ Follow through on any promises made to customers  

Administration:


	+ Process all paperwork necessary for the accurate submission of claims to medical schemes
	+ Correct errors on scripts rejected by medical scheme
	+ Ensure authorization of chronic, HIV and oncology medication
	+ Maintain customer profiles on the system
	+ Merge profiles locally and Vexall should be notified to merge profiles centrally
	+ Take note of any messages on the customer profile and take suitable action  

Stock Control:


	+ Report on low/out of stock levels and stock errors to the dispensary manager
	+ Facilitate Bi\-annual stock takes
	+ Exercise stock, cash and asset control  

General:


	+ Housekeeping must be in accordance to Dis\-Chem standards. Make sure that the store is always clean and tidy.
	+ Adhere to Dis\-Chem policies and procedures and standard operating procedures.
	+ Adhere to health and safety rules and regulations.
	+ Fridges and workstations must be clear of clutter and personal belongings.
	+ All staff must work in Dis\-Chem approved uniforms.  

ROLE COMPETENCIES


	+ Knowledge and understanding of Unisolv SAP.
	+ Finds solutions to potential issues as well as knowing when to escalate the problem
	+ and what level to escalate it to.
	+ Excellent communication skills, including the ability to communicate with people from
	+ all sections of the community.
	+ Addresses customer queries in a timely manner.
	+ Takes personal responsibility for the quality and timeliness of work and achieves
	+ results with little oversight.
	+ Demonstrate patience and the ability to remain calm in stressful situations.
	+ Technical skills Computer i.e. Microsoft office, numerical skills, Unisolv, E\-Scripting

 **Special conditions of employment:**

* Registered with the South African Pharmacy Council
* Willing and able to work retail hours
* Controlled room temperature, security, limited space, health and safety, risk stock
* Physically fit and able to stand for a long period
* Valid driver’s license
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Pharmacist Assistant PBQ - Bredell Square

Dis\-Chem Pharmacies require the services of a reputable Pharmacist Assistant Post Basic Qualified \- PBQ for their Medi Park store. You will be responsible for dispensing medications, providing pharmaceutical expertise to patients and healthcare professionals, and ensuring the safe and effective use of prescription medications.
  

**Minimum** **Requirements****:**  

* Grade 12 / Matric
* Post Basic Pharmacist Assistant Qualification
* Registered with the South African Pharmacy Council (SAPC)
* Willing and able to work retail hours

**Advantageous:**

* Knowledge of Retail/ FMCG operations
* 3rd Additional Language
* Knowledge of or experience in SAP and E\-Scripting
* Unisolve Experience

  

**Duties and Responsibilities:*** Pharmacy Council


	+ A pharmacist's assistant registered in the category pharmacist's assistant (post\-basic) may perform the
	+ following services or acts under the direct personal supervision of a pharmacist in a pharmacy:
	+ the sale of Schedule 1 and Schedule 2 medicines or scheduled substances
	+ assist with the compounding, manipulation or preparation of a non\-sterile or sterile medicine or scheduled substance according to a formula and Standard Operating Procedures approved by the responsible pharmacist
	+ assist with the manufacturing of a non\-sterile or sterile medicine or scheduled substance according to a formula and Standard Operating Procedures approved by the responsible pharmacist the re\-packaging of medicine the distribution and control of stock of Schedule 1 to Schedule 5 medicines or scheduled substances
	+ the ordering of medicine and scheduled substances up to and including Schedule 5 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance
	+ the reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist
	+ the provision of instructions regarding the correct use of medicine supplied
	+ the provision of information to individuals in order to promote health  

Dispensing of Medication under direct personal supervision of Pharmacist:


	+ Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmacy Council
	+ Capture script details accurately and verify patient’s details on the system
	+ Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions
	+ Give accurate instructions to the patients regarding the correct use of medicine supplied
	+ Keep abreast of changes in medical scheme procedures and requirements for claims and dispensing
	+ Ensure that all prescriptions entered, are checked for accuracy by a pharmacist and signed by a pharmacist  

Customer Service:


	+ Advise and assist patients at the dispensary, self\-medication counter and front\-shop
	+ Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments
	+ Explain all medical aid cost to patients
	+ Provide information to individuals in order to promote health
	+ Follow through on any promises made to customers  

Administration:


	+ Process all paperwork necessary for the accurate submission of claims to medical schemes
	+ Correct errors on scripts rejected by medical scheme
	+ Ensure authorization of chronic, HIV and oncology medication
	+ Maintain customer profiles on the system
	+ Merge profiles locally and Vexall should be notified to merge profiles centrally
	+ Take note of any messages on the customer profile and take suitable action  

Stock Control:


	+ Report on low/out of stock levels and stock errors to the dispensary manager
	+ Facilitate Bi\-annual stock takes
	+ Exercise stock, cash and asset control  

General:


	+ Housekeeping must be in accordance to Dis\-Chem standards. Make sure that the store is always clean and tidy.
	+ Adhere to Dis\-Chem policies and procedures and standard operating procedures.
	+ Adhere to health and safety rules and regulations.
	+ Fridges and workstations must be clear of clutter and personal belongings.
	+ All staff must work in Dis\-Chem approved uniforms.  

ROLE COMPETENCIES


	+ Knowledge and understanding of Unisolv SAP.
	+ Finds solutions to potential issues as well as knowing when to escalate the problem
	+ and what level to escalate it to.
	+ Excellent communication skills, including the ability to communicate with people from
	+ all sections of the community.
	+ Addresses customer queries in a timely manner.
	+ Takes personal responsibility for the quality and timeliness of work and achieves
	+ results with little oversight.
	+ Demonstrate patience and the ability to remain calm in stressful situations.
	+ Technical skills Computer i.e. Microsoft office, numerical skills, Unisolv, E\-Scripting

 **Special conditions of employment:**

* Registered with the South African Pharmacy Council
* Willing and able to work retail hours
* Controlled room temperature, security, limited space, health and safety, risk stock
* Physically fit and able to stand for a long period
* Valid driver’s license
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Pharmacist Assistant BPQ - Medi Park

**Direct Reporting Line:**  

Senior Credit Controller  

  

**Emeris** consolidates resources and expertise from **IIE Varsity College, IIE MSA, IIE\-Vega School, and IIE School of Hospitality \& Service Management**, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.  

  

**Emeris Waterfall has a vacancy for a Credit Controller (Fixed\-Term Contract).** **Duties and Responsibilities:**  

  



**Collections/Handover**

* Collections on outstanding accounts as per assigned ageing.
* Following protocol in line with Standard Operating Procedures when dealing with different aging buckets.
* Receiving inbound calls/ ensuring outbound quality call quota is reached daily/weekly/monthly.
* Meeting monthly collection targets and reducing portfolio risk.
* Ensure that all payment plans are adhered to.
* Escalation and assistance of account related queries (Billing/statements/Payments).
* Ensure all debit order returns are dealt with immediately and account payers are contacted to settle arrears and informed of rejection fee. First priority is to re\-activate rejected debit order.
* Ensure follow\-ups are done on PTP's (Promise to pay) made on specific dates.
* Manage holds on all accounts (current to be removed/arrears to be added).
* Ensure suspensions/Handover list are sent to CSCC/NSCC first to be checked before sign\-off. Prepare handover pack in accordance with check\-list and send to CSCC/NSCC for approval and upload.
* E\-mails/Letters on overdue accounts must be sent at the appropriate time and in accordance with ageing bucket.
* Detailed notes to be inserted on Excalibur for each account monthly as per assigned Age. Relevant contact information and debit order details if applicable must be confirmed and updated.

**Administrations/Customer Service**

* Prepare documents for adjustments/refunds/transfers/Bursaries/ payment plan changes for approval by Campus Senior Credit Controller/Natinal Senior Credit Controller and action once approved.
* Accurate processing of unallocated payments.
* Work closely with the admissions team by preparing pro rata calculations on cancellations.
* Credit balance investigations and updating status/notes on portal.
* Assisting with administration functions as and when required.
* Handle account payer/student queries or complaints and provide appropriate solutions and alternatives.
* Assisting and dealing with queries via FreshDesk (VC Assist) and walk\-ins.
* Build sustainable relationships with internal and external stakeholders through open and interactive communication in\-order to resolve outstanding account queries.
* Handle account payer/student queries or compliants and provide appropriate solutions and alternatives.

**Quality Management \& Reporting**

* This will include the evaluation of all other KPA (Key Performance Area).
* Items such as quality of work, deadlines met, and query handling will be checked.
* Quality of e\-mails, calls and letters sent will also be evaluated.
* Quality of notes and information saved in Excalibur.
* Reports and documents prepared and sent to CSCC/NSCC.

**Competencies required:**

* Knowledge of Full Function Credit Control.
* Knowledge of Accounts Receivables/Debit Orders /Bank Statements.
* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external departments.
* Good Interpersonal skills/Customer Service driven.
* Analytical and Problem solving skills.
* Sound numerical skills.
* Best suited to a friendly, organised person who works accurately and is able to handle pressure.
* Honest, trustworthy and ethical.
* Time management skills.
* Ability to produce basic reports using Microsoft Office.

**Minimum Qualification Requirements:**

* Minimum of Matric, Credit Management / Bookkeeping /Financial qualification advantageous.

**Minimum Work Experience Requirements:**

  

* Minimum of 2 years credit control experience.

**Application Response:**

* Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

**Technical Support:**

* Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance: https://hire.simplify.hr/ContactUs

**Emeris** is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.

Credit Controller (Fixed-Term Contract)

**Maintenance Technician**
==========================

Job Requisition ID: 6864
Location:
Pretoria, ZA
Company: GEW Technologies (Pty) Ltd  

**About the Role**



The Maintenance Technician performs advanced maintenance, repair and overhaul activities across electronic, Radio Frequency, digital processing and supporting IT systems to restore equipment functionality and ensure high\-quality workmanship, technical accuracy and operational reliability.

  


**Qualification and experience:**


* Minimum Diploma in Electrical or Electronic Engineering, or an applicable NQF Level 6 qualification.
* Minimum 6 years’ relevant experience; 8 years’ experience in electronic fault finding and component\-level repair is preferred.
* Experience installing and maintaining Windows workstation, Windows Server and Linux operating systems.
* Experience installing application software and databases.
* Experience testing and configuring network equipment, including routers and switches.
* Experience maintaining and repairing power supplies, Uninterruptible Power Supplies, batteries and Digital Signal Processing units.
* An additional IT\-related qualification will be advantageous.

  


**Key technical skills:**


* Electronic Fault Finding and Component\-Level Repair
* Radio Frequency Measurement and Testing
* RF Receiver and Transmitter Maintenance
* Electronic Schematics and Block Diagram Interpretation
* Hardware, Software, Firmware and System Application Integration
* Digital Signal Processing Unit Maintenance and Repair
* Electronic Test and Diagnostic Equipment
* Computer Hardware, Workstation and Server Maintenance
* RAID Configuration and Maintenance
* Windows Workstation and Windows Server Installation
* Linux Operating System Installation and Maintenance
* Application Software and Database Installation
* Router and Switch Configuration and Testing
* Power Supply and UPS Maintenance
* Battery Load Testing and Balancing
* Enterprise Resource Planning System Data Capturing

  


**Key responsibilities:**


**Electronic Maintenance, Repair and Overhaul**



Diagnose, maintain and repair electronic, RF and digital processing equipment using approved technical procedures and test methods to restore equipment functionality and resolve complex faults, resulting in reliable, first\-time\-right repairs that meet defined quality standards.

  


**IT, Network and System Support**



Install, configure and maintain computer hardware, operating systems, application software, databases and network equipment across supported systems to ensure correct integration and system functionality, resulting in stable and operational technical solutions.

  


**Repair Quality and Operational Performance**



Execute and monitor repair activities against quality, turnaround\-time and cost requirements while optimising spare\-parts usage and maintaining accurate ERP and technical records to control repair performance, resulting in reduced rework, fewer customer complaints and improved service efficiency.

  


**Technical Support and Capability Development**



Provide technical guidance, customer support and training across complex maintenance and repair activities while coordinating third\-party repairs where required to resolve technical issues and strengthen maintenance capability, resulting in effective service delivery and improved equipment support.

  


**Occupational Health and Safety Compliance**



Apply Occupational Health and Safety requirements throughout maintenance, repair, testing and workshop activities to identify and control operational risks, resulting in a safe, compliant and zero\-incident working environment.

  


**Our recruitment values:**



HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organisational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.

  

**Application Deadline:** 06 October 2026\.

  


**How to Apply:**



Please submit your CV by applying directly on the HENSOLDT Careers page.



If you have not been contacted within 14 days of the closing date, please consider your application unsuccessful.

  


**Become our next pioneer. Apply now and become part of the HENSOLDT team!**


HENSOLDT is committed to diversity and an inclusive corporate culture. We therefore welcome all applications \- regardless of origin, age, gender, disability, identity or ideology.

  

  

**Job Segment:** RF, Testing, ERP, System Administrator, Maintenance, Science, Technology, Manufacturing

Maintenance Technician

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

 **Belonging at Absa**

*Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.*

**Job Summary**


Provide independent assurance over how the Group identifies and manages strategic risk, translates strategy into executable priorities, and delivers intended strategic and transaction outcomes. The role covers strategic risk management, strategy execution and material M\&A activity, with emphasis on early visibility of execution risk, effective management response and value realisation.**Job Description**

**ERM and strategic risk alignment**


ERM alignment. The role applies the Group Enterprise Risk Management Framework’s Evaluate–Respond–Monitor process to strategic objectives: identify and assess risks, evaluate management’s response, and monitor response effectiveness and changes in the risk profile.


Strategic risk definition. Strategic risks arise from the Group’s strategic choices and execution activities, including the supporting systems and the Group’s agility in responding to changing business trends, technology evolution and customer needs.


Role implication. Assurance therefore covers both the quality of strategic choices and whether execution is managed within risk appetite and delivers the intended outcomes.

 **Key accountabilities:**

**1\. Strategic risk assurance**

* Strategic risks are identified, assessed, managed and reported in line with the ERMF and approved risk appetite.
* Assess the strategic risk framework, governance, risk appetite, policies and accountability.
* Evaluate strategic assumptions, scenarios, internal and external risk drivers, and the quality of the strategic risk profile.
* Assess management responses, monitoring, reporting and escalation across the three lines of defence.

**2\. Strategy translation and execution**

* Approved strategy is translated into aligned priorities and delivers measurable outcomes.
* Assess translation of strategy into objectives, measures, targets, initiatives, enablers and accountable owners.
* Evaluate alignment of capital, investment, people and technology decisions to strategic priorities.
* Assess execution governance, performance information, dependencies, benefits tracking and timely course correction.
* Identify execution gaps and value leakage, focusing on outcomes rather than completion of activity.

**3\. M\&A and strategic transactions**

* Transactions are supported by sound decisions and disciplined delivery of deal value.
* Assess strategic rationale, transaction governance, valuation assumptions, due diligence and approval information.
* Evaluate integration or separation planning, risks, dependencies and operational readiness.
* Assess synergy tracking, post\-deal performance, benefits realisation and management action where value is at risk.

**4\. Audit delivery and executive insight**

* Internal Audit provides timely, credible and forward\-looking assurance.
* Lead risk\-based reviews, oversee testing and communicate clear findings and thematic insights.
* Engage senior stakeholders across Strategy, Risk, Finance, Corporate Development and business units.
* Coordinate with business\-unit audit teams and other assurance providers to avoid duplication and close coverage gaps.

**5\. Methodology and people leadership**

* Internal Audit has the capability to assure strategic risk, execution and M\&A effectively.
* Develop practical assurance methods, risk libraries and outcome\-focused testing approaches.
* Build capability through coaching, research, training and knowledge sharing.
* Lead and develop a high\-performing specialist team.

 **Experience and knowledge:**

* Substantial experience in internal audit, strategy, strategic risk, corporate finance, M\&A, transaction advisory or business performance.
* Strong understanding of the ERMF, risk appetite, scenario analysis, strategic planning, performance management and benefits realisation.
* Practical understanding of the M\&A lifecycle, including valuation, due diligence, integration and post\-deal value realisation.
* Strong financial and commercial analysis, executive stakeholder engagement and concise report writing.
* Financial services experience is preferred.

 **Qualifications and competencies:**

* Relevant degree or postgraduate qualification in accounting, finance, economics, business, strategy or risk.
* CA(SA), CIA, CFA or an equivalent professional qualification is advantageous.
* Strategic and systems thinking; commercial judgement; professional scepticism; analytical ability; executive influence; delivery and people leadership.

**Education**


Bachelor\`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Internal Audit Manager: Strategic Risk

Company Description
  
The strategy of Anglo American is to secure, develop and operate a portfolio of high quality and long\-life resource assets to deliver leading shareholder returns. This can be achieved through innovative practices and technologies, in the hands of our world\-class people, working towards a common purpose of re\-imagining mining to improve people’s lives.


  
Job Description
  
The purpose of this role is to be accountable for the execution of the South African corporate property strategy, which has been aligned with key internal stakeholders and approved by ELT. This is achieved by leading a team of specialists and support staff to provide efficient and effective Accommodation, Facilities,


Security, Catering, and Health \& Safety services to Anglo American’s corporate functions and Businesses located at corporate offices in South Africa.


The role is accountable for achieving and maintaining industry benchmark performance in Facilities Management by reference to operational excellence and project design \& execution.


* Formulate corporate real\-estate strategies in South Africa and align proposals with key decision\-makers.
* Lead a team of property and facilities specialists to implement approved corporate real estate strategies.
* Develop and deploy robust operational strategies, supported by maintenance strategies to ensure seamless operations and a safe, productive corporate office environment.
* Safety and adherence to Company values and behaviours is paramount.
* Ensure adherance to best practices for property standards and governance related to capital projects.
* Prepare business plans and obtain approval for annual budgets.
* Accountable for the approved budget and management thereof in a responsible manner within the Group’s delegation of authority, including the deployment of systems and processes to authorise expenditure.
* Ensure key stakeholders in AASA and CEO’s remain informed on all property, security, SHE and external risks related matters.
* Identify and mange opportunities for improved cost management
* Develop and oversee the execution of the SA Corporate Offices Business Crisis Management (BCM) strategy.
* Collaborate with other Group Functions to plan and execute regular engagements with external stakeholders including corporate business partners, City of Johannesburg, and Local/Provincial government officials, to create and sustain an ecosystem of mutually beneficial partnerships.
* Provide leadership to, and develop the performance of the Facilities team in accordance with the Group’s policies and systems.
* Lead the full asset lifecycle management for assigned properties to meet standards and move toward best practices:
	+ Developing and embedding facilities strategies to meet business expectations.
	+ Formulating and executing sustainability plans.
	+ Negotiation and management of contracts with Service Providers.
	+ Leasing \- negotiations with all AA and external tenants as may be required to ensure optimal building utilisation and landlord management.
	+ Workplace strategy – including design specifications, office floorplans and layout, restacking of corporate offices to reflect evolving corporate requirements.
	+ Effective Project Management (e.g. consolidations, upgrades, moves, closures). Oversee and drive the formulation and execution of projects (renovation, moves, space planning, contractors and respective budgeting / financial controls).
* Build and lead a highly skilled and robust security capability, covering all facets of security, capable of supporting security requirements of all in\-scope properties and senior executives.
* Develop, deploy and maintain a robust security strategy and framework that supports all operational teams and ensures security investment is aligned to relevant risks
* Lead a local Security forum to ensure best practices and intelligence is shared with Businesses on an ongoing basis, and to provide co\-ordination during times of security crisis
* Manage the governance of threat intelligence through the Corporate Security Support Centre (CSSC)

  
Qualifications
  
**Experience**

* Commercially sound real estate strategies, opportunities and risk management.
* Landlord and leasing management.
* Building compliance, reporting, testing.
* Contract, contractor and supplier management.
* Business continuity planning / disaster recovery.
* Securities management – identifying, monitoring and mitigating security risks.
* Project management \- including planning and design, execution and delivery, and evaluation.
* Comprehensive understanding of business drivers \& levers.
* Commercial and business logic applied to decision\-making to generate value.
* Ability to manage multiple tasks and projects in a complex environment and work to deadlines.
* Expertise of, and ability to maintain compliance to standards (safety, health, environment, regulatory \& financial) applicable to the role.

  
Additional Information
  
**What we offer**

* When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time

**Who we are?**

* Anglo American is a global diversified mining business. Our portfolio of world\-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

**Inclusion and Diversity**

* Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential

**How we are committed to your safety**

* Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer

**How to apply**

* To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

Corporate Services Manager

**Customs Delivery Agent: JL2**

  

At Maersk, we are transforming global trade by connecting and simplifying our customers' supply chains. We are looking for a **Customs Delivery Agent** to join our team in Durban.  



  

This role is ideal for a detail\-oriented customs and logistics professional who is passionate about regulatory compliance, customer service, and operational excellence. You will play a critical role in ensuring cargo is cleared efficiently, documentation is compliant, and customers receive proactive support throughout the customs clearance process.  



  

**Key Responsibilities:**

  

**Customs Clearance \& Regulatory Compliance**

* Review and verify the completeness and accuracy of commercial invoices, packing lists, bills of lading, permits, and all supporting documentation prior to customs clearance submission.
* Ensure the timely and accurate submission of customs documentation to brokerage teams to facilitate customs clearance.
* Ensure compliance with customs legislation, Other Government Agency (OGA) requirements, and Maersk operational standards and procedures.
* Coordinate and manage submissions to relevant OGAs, including Port Health, the Department of Agriculture, Plant Inspectors, NRCS, SAPS, State Veterinarians, and other regulatory authorities as required.
* Support the application, management, and validation of veterinary import permits, certificates of origin, NRCS applications, and preferential trade certificates, including EUR.1, SADC, and other applicable trade agreements.
* Monitor customs clearance progress and ensure cargo releases are obtained within agreed turnaround times.
* Coordinate and manage customs stops, inspections, detentions, and related regulatory interventions to ensure timely resolution and minimize cargo delays.
* Liaise with customs brokers, customers, carriers, and regulatory authorities to resolve clearance\-related queries and minimize delays.
* Monitor changes in regulatory requirements and communicate relevant updates to internal and external stakeholders in a timely manner.
Maintain accurate shipment records, customs documentation, and audit trails, ensuring records are filed and retained in accordance with regulatory and company compliance requirements.  
* 

  

**Stakeholder \& Client Coordination**

* Provide customers with guidance on documentation requirements, permits, and applicable import and export restrictions.
* Coordinate effectively with customers, carriers, customs brokers, transport providers, and government agencies to facilitate the seamless movement of cargo.
* Build and maintain strong relationships with customers and service providers to support operational efficiency and customer satisfaction.
* Proactively manage exceptions, identify potential risks, and communicate shipment status updates to relevant stakeholders in a timely manner.
* Escalate clearance delays, compliance concerns, and operational risks promptly to ensure timely resolution and prevent disruptions to cargo movement.
Minimize detention, demurrage, storage, and other avoidable costs through effective planning, coordination, and execution of customs clearance activities.  
* 

  

**Risk Management \& Operational Excellence**

* Adhere to established standard operating procedures (SOPs), work instructions, and compliance requirements.
* Identify operational and compliance risks and implement preventative controls to mitigate service failures and compliance breaches.
* Monitor internal turnaround times, key performance indicators (KPIs), productivity measures, and operational metrics to ensure service delivery targets are achieved.
* Ensure adherence to Maersk policies, compliance standards, and Code of Conduct requirements.
* Drive and support continuous improvement initiatives to enhance customs clearance efficiency, documentation accuracy, compliance, and service delivery.
* Support cost control initiatives and actively manage operational cost exposure.
* Meet or exceed agreed productivity, turnaround time, quality, and compliance targets.
* Participate in training, knowledge\-sharing, and continuous learning initiatives to maintain customs, regulatory, and industry knowledge.
Contribute to a culture of safety, compliance, collaboration, accountability, and customer excellence.  
* 

  

**Billing, Cost Management \& Workflow Control**

* Manage workflow activities to ensure shipments are processed within agreed service levels and customer expectations.
* Ensure all operational costs are accurately captured and recorded within relevant systems.
* Validate and process supplier invoices in accordance with company procedures.
* Collaborate with Finance, Brokerage, and Operations teams to ensure accurate cost allocation and billing compliance.
Ensure timely completion of billing activities to support revenue recognition and customer invoicing.  
* 

  

**Computer Literacy**

* Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
* Competent in using web\-based shipping line portals, including ODEx, myCMA, and similar carrier platforms.
* Comfortable working across multiple systems simultaneously in a fast\-paced operational environment.
* Skilled in capturing, verifying, and maintaining accurate shipment related data.
* Strong data entry skills with a high level of accuracy and attention to detail.
Ability to generate reports, track shipments, and provide stakeholder updates using digital tools.  
* 

  

**Who We Are Looking For**

**Someone With:**

* Diploma or Bachelor's Degree in Logistics, Supply Chain Management, International Trade, Customs Compliance, Freight Forwarding, or a related field.
* 2\-3 years' experience in customs clearance, freight forwarding, shipping, logistics, customs brokerage, or a related industry.
* Experience working with customs documentation, regulatory authorities, and import/export processes.
* Knowledge of South African customs regulations and Other Government Agency requirements.
* Strong understanding of customs clearance processes and regulatory compliance.
* Knowledge of import/export documentation and trade agreements.
* Excellent stakeholder management and communication skills.
* Strong analytical and problem\-solving abilities.
* High attention to detail and accuracy.
* Ability to manage multiple shipments and competing priorities.
* Customer\-focused mindset with strong service orientation.
* Comfortable working in a fast\-paced operational environment.
* Proficiency in Microsoft Excel, Word, Outlook, and Teams.
* Experience working with shipping line and customs platforms such as ODEx, myCMA, and similar portals.
* Ability to work across multiple systems simultaneously and maintain accurate shipment data.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.  



We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Customs Delivery Agent

We are seeking a highly motivated and customer\-focused individual to join our team as a Counter Sales Representative. The successful candidate will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a welcoming and efficient sales environment.

**Key Performance Outputs**

**The successful candidate will be responsible for the following:**

* Achieving sales targets / building relationships with key customers.
* Managing / balancing stock / cash within the store.
* Ensuring maximum customer satisfaction levels, willing to go the extra mile.
* Understanding of the company’s products and services (Training to be Provided).
* Assisting clients at Counter level.
* Achieve monthly sales targets.
* Follow up on sales leads.

**Technical Skills and Experience**

* Experience in Sales / Counter Sales will be an added advantage.
* Knowledge of Air Conditioners / Refrigeration / Heat pumps will be an added advantage.
* Airconditioning and Refrigeration qualification / certification preferred.
* Excellent communication, interpersonal skills and negotiation skills.
* Proficiency in Microsoft Office Suite, Pastel or equivalent Point of Sales system experience.
* Drivers Licence will be advantageous.
* **Must reside in and around the Boksburg area.**

Working Hours: Mon. – Thur. 07:30 \- 17:00, Fri. 07:30 – 16:00 \& Sat. 08:00 \- 12:00

Job Type: Full\-time

Pay: Up to R8 000,00 PM \+ Commission

Pay: Up to R8 000,00 per month

Work Location: In person

Counter Sales Representative

**Vacancy:** **Community Operations Manager** **Region:** **(Various)**  



**Direct Report**: **Branch Manager**

 **Indirect Report: Regional Operations Manager**

 **Overall Purpose of the Job:** The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

 **Minimum Requirements**

* Senior Certificate or equivalent
* Post matric qualification in General Management advantageous
* 3 years’ minimum experience, at Mid\-Management level.
* Grade B PSIRA Certificate (Including Reaction)
* Valid driver’s license (minimum 2 years.
* Firearm competency (Handgun business purposes)
* Grade B Security Certificate – (existing or to be obtained on appointment)

 **Duties \& Responsibilities**  



**Pro\-active Strategy**  

* Develop and continuously revise a pro\-active training strategy for the area (patrols, stand\-off points, joint operations, visibility drives, etc.).
* Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1\-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
* Understanding of the competitive landscape as it relates to the pro\-active model.
* Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro\-active security.
* Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
* Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro\-active strategy.
* Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

 **SAPS Involvement**

* Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
* Be a key go\-to\-person by both operations and business to assist in solving crime incidents through SAPS contacts.
* Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
* Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

**Customer Service**

* Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
* Compile and distribute a monthly report to all stakeholders on the pro\-active measures taken, and the success thereof.
* Attend all serious crime incidents personally, and assist the client with any/all security needs.
* Regularly meet with LSS site steering committees.

**Staff Training**

* Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro\-active approach).
* Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet \& greets / open gates / stop \& question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

**Marketing Alignment**

* Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
* Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
* Understand and manage client perceptions identified through client perception surveys.

**General**

* Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
* Managing daily, weekly, and monthly compliance and required operational duties:
* Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
* Compile reports, Preliminary reports for incidents and accidents, for management.
* Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
* Control budget and manage overtime and expenses.
* Manage and control all purchases.
* Manage all new employees as required in the recruitment process.
* Manage and keep track of all disciplinary hearings.
* Co\-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
* Conduct performance appraisals and manage HR manage system.
* Check and control PSIRA registration/Competencies/training monthly.
* Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
* Manage and control FAMS firearms requirements.
* Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
* Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
* Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
* Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
* Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
* Assisting Regional Manager with the implementation of systems.
* Running “special projects”.
* Dealing with IR related matters and disciplinary enquiries.
* Monitoring/Coaching/Assisting of staff to continually improve them\-selves (motivate staff).
* Managing performance goal targets, in line with Operational requirement and company strategy.
* Take direct and full responsibility for the Area. To be on call 24hours.
* Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s \-103s.
* Maintenance and managing of LSS sites.

 **Competencies (Technical \& Behavioral)**

* Computer Literate (MS Office, advanced Excel, PowerPoint)
* Extensive knowledge of Operations, Sales, Technical and Administration.
* Integrity and trust
* People Focused
* Command Skills
* Managing through systems
* Time Management
* Business Acumen
* Drive for results
* Customer Focus
* Managing and Measuring Work
* Building effective teams

**We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.**

**Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.**

**Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.**

Customer Service Jobs in Brits - Page 7

Vacancies (page 7 of 8)