Browse live customer service jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

### **Description**

 **Purpose**
Are you a recent graduate with a passion for innovation, a curious mind, and a desire to shape the future of the Software as a Service (SaaS) industry? If you're ready to be at the forefront of technological advancements and drive innovation in a dynamic environment, our **GraduateResearch \& Development Engineer**: **Innovation** might be the perfect opportunity for you to kickstart your career.### **Responsibilities**

  

**What You'll Learn and Do:*** **Creative Problem Solving:** Learn how to approach complex challenges with innovative solutions. You'll be encouraged to think creatively, challenge conventions, and find novel ways to address industry\-specific problems.
* **Technology Trends:** Stay on the cutting edge of technology. Explore emerging trends like AI, machine learning, blockchain, and more, and understand how these innovations can be applied to enhance our SaaS offerings.
* **Product Development:** Gain insights into the entire product development lifecycle. You'll be involved in concept ideation, prototyping, testing, and implementation of new features and products.
* **Market Research:** Understand customer needs and market dynamics. Conduct research to identify opportunities for innovation, ensuring that our solutions remain competitive and meet evolving demands**.**

**Why Join Us:*** **Innovation Culture:** Be part of a culture that values and rewards innovation. We encourage and support employees to explore new ideas and turn them into reality.
* **Mentorship:** Benefit from the guidance of industry leaders and experts who are passionate about nurturing the next generation of innovators.
* **Career Growth:** Our program is designed to propel you into a fulfilling career in innovation and technology. We provide opportunities for advancement and skill development.
* **Impact:** Your work will have a direct impact on our SaaS offerings and the industries we serve. You'll help shape the future of technology solutions**.**

If you're excited about the prospect of being an innovator in the SaaS industry and believe you have what it takes**,** then we’d like to hear from you.### **Requirements**

  

* Recent graduate with a degree in a relevant field (**Technology, Computer Science, Business, Innovation, etc.)**
* Strong problem\-solving and critical thinking skills
* A creative and forward\-thinking mindset
* Excellent communication and collaboration abilities
* An eagerness to learn and adapt to new technologies

**A Bit About You**
Behavioral competency requirements of a **Highflyer**:* **Team Player**: Self\-directed and dedicated team player who positively engages with the team to solve.
* **Optimizing Processes**: Optimally utilizes the tools and resources available to maximizes output. Conducts day\-to\-day operations using best practice to achieve effectiveness and accuracy. Continuously reviews and makes recommendations for process improvements.
* **Expert Thinker**: Equipped with specialist knowledge and makes recommendations that are practical, smart and ready to implement. Remains up\-to\-date in the industry and offers technical advice, and support to own team and others.
* **Effective Problem\-Solver**: Resourceful, persistent, and creative when solving problems. Able to be analytical and follow a logical process to make decisions. Finds the balance between a good and quick decision through experience and knowledge. Able to present and explain thinking and the resulting decision.
* **Connecting Collaboratively**: Actively connects to bring cohesion and deliver excellence. Sees the value in working closely with different specialities and teams to ensure all operations are aligned to meet the required objectives.
* **Maximizing Awareness**: Recognizes emotions and how it affects behavior and relationships. Self\-aware and picks up on emotional cues in situations. Self\-manages and empowered to show initiative, follow through on commitments, and work well in a team. Listens, reflects, and responds effectively to constructive criticism.
* **Enabling Strategy**: Implements the action plans in order to produce practical outputs while considering the implication, and consequences for the organization and our customers.
* **Action Orientated Mindset**: Know\-how to skilfully approach technical activities to deliver value. Eager to deliver new or improved solutions to drive the organization forward. Focused on what needs to be done and ensures follow\-through on all commitments.
* **Embracing Change**: Invites change and stays focused and resilient, and chooses responses that are positive when feeling uncertain. Remains flexible, adaptable, and open to opportunities to be innovative. Uses failure as an opportunity to learn and grows. Thinks ahead, anticipates, and acts.
* **Driving Delivery**: Goal\-oriented and monitors processes and systems to ensure tracking towards goals despite challenging and stressful situations. Sets high standards for quality and performance and provides metrics to show improvements as well as real\-time variance for effective tracking.

  

### **Benefits**

  

* Reimbursable communications allowance for internet and mobile phone bills
* Half\-day off on your birthday
* Hybrid working with access to office hubs as required.
* Home office set\-up with laptop, monitor and other related items.
* Coaching and Personal Branding sessions to provide young graduates with a strong foundation for personal and professional success.
* Feedback and coaching session with a life coach.
* Alumni Buddy for support through navigating the world of work.

### **About Clickatell**


**Clickatell**, founded in **Cape Town in 2000**, was the **first company to connect businesses with consumers via SMS** using just four lines of code. Today, it powers **AI\-driven chat commerce** for leading global brands across industries like **banking, retail, telecoms, and healthcare**. Over **25 years**, Clickatell has led multiple industry firsts through its **award\-winning AI Chat Commerce Platform**, enabling brands to connect, interact, and transact with customers seamlessly.  

By applying for this position, you consent to Clickatell collecting and processing your personal information for recruitment purposes in accordance with POPIA and GDPR. Your information will be retained for 12 months. For enquiries, contact **privacy@clickatell.com**.

Graduate Research & Development Engineer

Committed, proactive, solutions focused individual.

The Manager needs to promote and grow the business, manage service, wait/barstaff, and ensure that customers are receiving excellent experience. You will also manage inventory and resources, ensure that quality and safety controls are followed. You should be able to work with diverse personalities and diffuse tense situations.

Individual should be observant and have the ability to think critically and efficiently, should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.

Manager Responsibilities:

* Engaging with customers during shifts, ensuring they are receiving the highest level of service, and overall customer satisfaction.
* Uphold and encompass the brand.
* Responsible for all stock and cash.
* Overall management of the restaurant, ensuring all bar and floor supplier orders are placed in a timeously manner, ensuring stock is accounted for, inventory is completed, individuals are working efficiently and fulfilling their job roles.
* Training, reviewing and management of staff to provide excellent service to customers.
* Completing all administrative tasks in a timeously manner.
* Managing and directing all members of staff team to ensure they are fulfilling their job role
* Managing staff disciplinary
* Maintaining effective schedules and quickly resolving conflicts to ensure that taproom is well staffed during peak hours.
* Enforcing quality and safety controls.
* Working with diverse personalities both on the staff and customers.
* Diffusing tense situations between customers or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
* Maintaining a fun, safe atmosphere for customers.
* Report feedback to owners on a regular basis.

Job Type: Full\-time

Pay: R16 000,00 \- R23 000,00 per month

Ability to commute/relocate:

* Cape Town, Western Cape 7975: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

* Do you know where Noordhoek is?
* Have you managed a team before?

Work Location: In person

Restaurant and Taproom Manager

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.


As an iStore Admin Assistant, you will support and assist the Admin/Operations Manager in the iStore with stock control and asset management, etc to minimise risk. You will provide support in ensuring that all iStore policies, processes, and standard operating procedures (SOP’s) are adhered to.

**You need to have:**

* A Completed Matric (Tertiary Qualification would be advantageous)
* 1\+ years admin experience in a retail environment

 **The right person for this role is someone with:**

* **Tenacity,** that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
* **Situational Awareness :** Understanding the situation, demonstrating the right attitude, and taking timely action
* **Organisation and Planning :** Building, enabling and aligning great teams to deliver organisational commitments and plans
* **Effective Communication :** Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools

*Apply today!*

Admin & Stock Assistant, Retail - iStore City Bowl, Cape Town

**Join South Africa’s Largest Apple Premium Reseller!**


iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. We are looking for a dynamic, people\-focused, and results\-driven **Store Manager** to lead our team at iStore in City Bowl.


As the **Store Manager**, you will be responsible for the day\-to\-day operations and overall performance of the store. You’ll lead and inspire a team of passionate individuals to deliver exceptional customer experiences, drive sales, and ensure the store reflects the high standards of the Apple brand.

**Key Responsibilities:**

* Lead, mentor, and develop your store team to perform at their best.
* Ensure the store consistently meets or exceeds unit, financial, and developmental targets.
* Maintain an in\-depth understanding of Apple products and solutions to create a store synonymous with everything Mac in the eyes of your customers.
* Manage all in\-store operations, including staffing, stock, merchandising, and customer experience.
* Collaborate cross\-functionally with regional and head office teams.
* Analyse and report on store performance, trends, and customer insights.
* Uphold high standards in visual merchandising and brand representation.
* Drive operational excellence and identify areas for continuous improvement.

**Minimum Requirements:**

* Completed Matric. (Tertiary Qualification would be advantageous)
* Minimum 5 years' experience leading large teams in a high\-turnover, complex retail environment.
* Strong leadership and matrix management skills with the ability to drive collaboration across multiple departments.
* Excellent communication and interpersonal skills.
* Proven ability to work in a fast\-paced, agile environment while maintaining strategic oversight.
* Demonstrated track record of achieving sales targets and delivering outstanding customer service.
* Strong operational and reporting skills, with experience using data to make informed decisions.

**Why Work with Us?**

* Be part of a premium brand with global recognition.
* Grow your career in an innovative and supportive environment.
* Lead a passionate team committed to excellence

**If you're ready to lead a store that’s more than just retail — one that inspires, educates, and elevates — then apply today!**

Store Manager (Retail) - iStore City Bowl, Cape Town

Contract 1 November 2026 to January 2027\.

**\*\*\*Please only respond if the V\&A LUSH is your store of choice!!\*\*\***  
Seasonal staff needed for upcoming season trade.  
Looking for friendly, reliable and self motivated staff that are able to think on their feet and handle the exciting seasonal busy months.

**Company Description**

Lush Fresh Handmade Cosmetics South Africa values sustainable and ethical practices, using vegetarian ingredients, and buying ingredients only from companies that do not commission tests on animals. Additionally, we strive to make effective products from fresh, organic fruit and vegetables, and the finest essential oils and safe synthetics. We believe in happy people making happy products, experimenting with different scents, and values the customer's satisfaction above everything else.

**Role Description**

We are seeking a dynamic, customer\-focused Festive Retail Salesperson for a temporary role during the festive season. The role is on\-site and located in V\&A Waterfront Lush store. The Salesperson will be responsible for providing exceptional customer service, generating sales, merchandising, and maintaining the appearance of the store. The Festive Retail Salesperson will also be responsible for familiarity with Lush's products and working collaboratively with the store team.

**Qualifications**

* Prior retail sales experience, preferably in the beauty or fashion industries.
* Possesses excellent customer service skills and loves to work with people.
* Demonstrated ability to work in a fast\-paced environment while multitasking.
* Effective verbal and written communication skills.
* Dedicated to ensuring a clean and organized work environment.
* Comfortable working with technology, point\-of\-sale systems, and other various computer programs.
* Flexible schedule and ability to work evenings, weekends, and holidays as required.

Seasonal Sales Associate Duties and Responsibilities

* Greet customers as they enter the store
* Answer customer questions and provide them with product suggestions
* Help keep sales floor clean and organized
* Replenish floor inventory
* Perform other tasks assigned by shift supervisor
* Follow all company policies and brand standards
* Assist with stock receive and stock counting

applicants must reside near to the V\&A and have reliable transport.

**\*\*\*Please only respond if the V\&A LUSH is your store of choice!!\*\*\***

Job Type: Temporary  
Contract length: 3 months

Pay: R31,50 per hour

Expected hours: 27\.0 – 45\.0 per week

Ability to commute/relocate:

* Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

* Why do you want this position?

Education:

* High School (matric) (Preferred)

Language:

* English (Preferred)

Work Location: In person

Temporary Seasonal Sales Assistant V&A LUSH (November to January)

**Receptionist Needed in a fast growing Business**

Edge Fitness is looking for an energetic, professional, and customer\-focused Receptionist to be the face of our clubs. This role is central to the member experience and suits someone who thrives in a fast\-paced environment, enjoys working with people, and takes pride in delivering excellent service.

**About the Role**

You will be the first point of contact for members and non members ensuring a welcoming, efficient, and professional front\-of\-house experience.

**Required Skills \& Experience**

\- Previous experience in a customer\-facing or reception role (fitness, hospitality, or retail environment preferred)

\- Strong customer service and interpersonal skills

\- Clear and confident verbal and written communication

\- Professional appearance and strong work ethic

\- Reliable, punctual, and flexible to work shifts, weekends, and public holidays

To apply: Submit your updated CV/resumé to HR@edgefitness.co.za

Job Type: Full\-time

Work Location: In person

Receptionist | Kloof

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 44 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.


The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.


Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

**You need to have:**

* Completed Matric and IT qualification (minimum A\+/N\+)
* Experience in Helpdesk/1st Line Support

**The right person for this role is someone with**

* **Tenacity,** that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
* **Conflict Management,** Managing complexity, disagreement, and conflict effectively and smoothly
* **Situational Awareness,** Understanding the situation, demonstrating the right attitude, and taking timely action
* **Learning and Development,** Open, motivated, and proactively seek learning and development opportunities


Apply today!

Technical Support Consultant (Retail) - iStore City Bowl, Cape Town

**Company Description**  

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

 **Job Description** **PRIMARY RESPONSIBILITIES**


The sample preparation technician is primarily responsible for preparing, processing and dispatching of samples and providing support the laboratory. The individual will need to keep precise records for tracking samples with accuracy whilst also being able to multitask in a busy and dynamic environment.


Ensure accurate and prompt receiving, handling, preparation, storage and dispatch of samples at all times.

**SPECIFIC RESPONSIBILITIES**

**General**

* Ensure adherence to Standard Operating procedures
* Ensure adherence to company Code of Ethics
* Ensure all duties are performed in accordance with accepted service delivery standards.
* Maintain confidentiality of service.
* Perform any other reasonable tasks as assigned by direct line manager
* The Sample Preparation Technician is required to follow ISO 17025 quality requirements, laboratory protocols and develop a good knowledge of the tests offered, regulations \& specifications for matrix specific preparation, storage and dispatch to the laboratory.

**Sample handling, storage and disposal**

* Ensure prompt and efficient receiving, handling, preparation, storage, dispatch of samples as trained and per applicable procedure.
* Attend to all operational matters related to work in progress at sample preparation and new instructions received from Supervisor and Managers.
* Ensure the accuracy of analysis requested.
* Sample tracking
* Always follow ISO 17025 laboratory accreditation principles
* Actively practice continuous improvement and suggest improvements as needed.
* Keep the workplace clean, tidy, and safe
* Adhere to Health \& Safety policies and practices

**Quality \& Health \& Safety System**

* Adhere to all quality and safety requirements of the SGS management system.
* Actively participate in safety related activities.
* Always wear appropriate protective clothing.
* Adhere to all relevant HSE procedures and protocols.
* Keep workplace and equipment neat and tidy.
* Report deviations and communicate instructions to improve and maintain the quality system.

**Specific Authorities**

* Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection, and take action to address the hazard.
* Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
* Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.

  

**Qualifications** **Education**

* Qualification in Chemistry, Food Technology, Food Biotechnology, Microbiology or Biochemistry (National Diploma or BSc)
* Language: Proficiency in English (Read, write, speak)
* Computer literacy in Word, Excel, Outlook, Data capturing

**Experience**

* Experience in sample preparation for 2\-3 years (minimum) in a routine high throughput ISO 17025 food testing facility necessary.

Knowledge of process flow within an analytical laboratory environment  
* 

  

  

**Additional Information** **Competencies**

* Attention to detail under high pressure.
* To operate under minimum supervision
* Good interpersonal skills towards colleagues and customers.

Sample Preparation Technician

Job description:

The Role

We're looking for an experienced **Email Campaign Manager** to own and execute email marketing campaigns for a high\-volume Kitchen \& Bath remodeling company.

Your primary responsibility will be managing our email campaigns and customer lists from end to end — including **audience segmentation, campaign strategy, email design, automation, deployment, tracking, reporting, and optimization.**

You'll work primarily in **GoHighLevel (GHL)** and will be responsible for making sure the right message reaches the right audience at the right time.

This is an **execution\-focused, data\-driven marketing role**. We're looking for someone who understands that successful email marketing isn't just about making emails look good — it's about generating engagement, leads, appointments, and revenue.

**Compensation \& Growth**

**$7\-$10 / depending on experience and performance.**

The first 3 months are designed to help you learn our brand, audience, systems, and campaign processes while managing campaigns hands\-on.

Upon successfully meeting expectations, you'll transition into the **Email Campaign Manager** role with greater ownership over campaign strategy, performance, and optimization.

What You'll OwnEmail Campaign Management

* Plan, build, schedule, and launch email campaigns from start to finish.
* Manage newsletters, promotional campaigns, nurture campaigns, re\-engagement campaigns, and customer communications.
* Manage multiple campaigns simultaneously while maintaining accuracy and deadlines.
* Ensure campaigns are properly tested before deployment.

Audience Segmentation \& List Management

* Build and maintain targeted audience segments based on customer data, behavior, engagement, lead status, and other criteria.
* Manage email lists and ensure proper organization and data hygiene.
* Identify opportunities to improve targeting and personalization.
* Monitor list health, engagement, unsubscribes, and other important metrics.

Automation \& Workflows

* Build and maintain automated email sequences and workflows in GoHighLevel.
* Create triggers, conditions, wait steps, and actions based on customer behavior and campaign objectives.
* Troubleshoot workflow and automation issues.
* Continuously improve existing automations based on performance data.

Email Design \& Content

* Build professional, conversion\-focused emails within GHL.
* Follow brand guidelines while creating clean and effective email layouts.
* Work with existing copy and use AI tools when appropriate to improve or scale content production.
* Optimize subject lines, calls\-to\-action, messaging, and email structure for engagement.

Tracking, Reporting \& Optimization

* Monitor campaign performance and maintain accurate reporting.
* Track key metrics including **open rate, click\-through rate (CTR), conversions, leads, appointments, unsubscribes, and campaign ROI** where applicable.
* Identify what is working, what isn't, and what needs to change.
* Use performance data to continuously improve future campaigns.
* Provide clear, actionable campaign reports to management.

You'll Be a Strong Fit If You

* Have hands\-on experience managing **email marketing campaigns and customer lists**.
* Are highly experienced with **GoHighLevel (GHL)** or a similar CRM/email marketing platform.
* Understand **audience segmentation, email automation, workflows, and list management**.
* Can independently build and launch email campaigns from start to finish.
* Understand email marketing metrics and can explain what the numbers mean.
* Are comfortable working with data and using it to make campaign decisions.
* Have an eye for clean, professional email design.
* Have a strong understanding of B2C marketing and lead generation.
* Can manage multiple campaigns without losing attention to detail.
* Have a problem\-solving and optimization mindset.
* Are comfortable using AI tools to improve campaign production, analysis, and reporting.

Requirements

* **3\+ years of experience in email marketing, campaign management, CRM marketing, or B2C lead generation.**
* Strong hands\-on experience with email campaign platforms and automation.
* Experience with **GoHighLevel (GHL)** is highly preferred.
* Proven experience with audience segmentation and email list management.
* Experience building and managing automated email workflows.
* Strong understanding of email marketing KPIs and reporting.
* Experience with A/B testing and campaign optimization is a plus.
* Strong attention to detail and ability to manage multiple campaigns simultaneously.
* Experience in **home services, remodeling, or high\-volume B2C marketing** is a plus.

What Success Looks Like

In this role, success means:

**The right audience → receives the right message → at the right time → through the right automation → and the results are measured and improved.**

We're looking for someone who doesn't simply send emails. You should be able to look at campaign data, identify opportunities, and make changes that improve performance.

About Us

We're a family\-owned kitchen, bath, and flooring remodeling company based in Southern California. We've been in business for over 40 years and continue to grow.

Our mission is simple: improve people's lives by transforming their spaces and making the remodeling experience fun and hassle\-free.

Why You'll Want to Stay

* Weekly pay
* Paid vacation
* National holiday bonus
* Year\-end bonus
* Referral bonus
* Contests and spiffs
* Real opportunities for growth
* Continued education and training

Job Types: Full\-time, Permanent

Work Location: Remote

Pay: R11 777,99 \- R29 713,21 per month

Work Location: Remote

GHL -Email Campaign Coordinator

Our towing company is looking for a **reliable, professional and customer\-focused Call Taker / Call Centre Agent** to join our team.

**Key Responsibilities:**

* Answer incoming customer calls in a professional manner.
* Handle customer requests for towing and roadside assistance requests and record details correctly.
* Communicate effectively with drivers, customers.
* Capture and update information on computer systems and Excel
* Handle multiple calls and requests in a fast\-paced environment
* Provide excellent customer service at all times
* Assist with after\-hours, standby and weekend operations

**Minimum Requirements**

* Grade 12 certificate or equivalent.
* 1 – 2 years experience in a call centre environment.
* Availability to work standby shifts and weekends.
* Excellent communication skills both written and verbal.
* Fully bilingual in English and Afrikaans.
* Fully computer literate with proven Excel and Microsoft Word experience.
* Ability to multitask and handle pressure.
* Previous experience in a towing environment would be an added advantage.

If you meet the above requirements, please send your detailed CV to: cv@dals.co.za

CV’s must state work history with dates and contain contactable references.

Copies of ID and qualification certificates must be included.

If you do not hear back from us within two weeks of posting your CV, consider your application unsuccessful.

Job Type: Full\-time

Experience:

* Cold calling: 1 year (Preferred)

Work Location: In person

Call Centre Agent

Customer Service Associate Three-month fixed-term contract | Three positions available. One permanent position will be available at the end of the three months. Appointment to that role will be based on performance and the needs of the team. ABOUT FIELDBAR We are a Cape Town-based company with global ambitions in premium, design-led outdoor products. Through our FIELDBAR brand, we make products that combine functional technicality, craftsmanship, and bold creativity. We challenge conventional t…

Customer Service Associate

Our business is making customers happy! We're bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people's days? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You're instrumental in impacting the client, customer, …

Customer Service Representative Woodstock

**The role**

You own the dessert station. You prepare and assemble every dessert exactly to our SOPs, recipes and

presentation standards, from Belgian waffles to Japanese\-inspired flapjacks, so a quiet Tuesday tastes

the same as a packed Saturday night. You keep the kitchen stocked, organised and food\-safe, and step

onto the floor to serve guests whenever service needs you.

**Key responsibilities**

Dessert production \& quality

* Prepare and assemble all desserts exactly as per

SOPs, recipes and plating guides.

* Check every item against presentation standards

before it leaves the kitchen.

* Keep ticket times tight during peak service without

cutting corners.

Food safety \& hygiene

* Apply food safety, hygiene and allergen controls

at all times.

* Complete fridge and freezer temperature checks

and cleaning schedules.

* Label, date and rotate stock (first in, first out).

Stock \& kitchen organisation

* Monitor stock levels and flag low stock to the Store

Manager early.

* Complete daily ingredient prep so each shift

starts service\-ready.

* Receive deliveries, check quality and record waste

accurately.

Equipment, opening \& closing

* Keep all equipment and workstations clean, safe

and operational.

* Report faults immediately so downtime never hits

service.

* Lead or assist with opening and closing checklists.

Front of House support

* Welcome guests, take orders accurately and

recommend menu items.

* Process payments and handle the POS correctly.
* Deliver the warm, friendly service Sweet Revenge

is known for.

Team \& standards

* Set the pace and standard for the kitchen on

every shift.

* Support newer team members on recipes and

SOPs.

* Communicate clearly with the floor team to keep

service smooth.

What you bring

Essential

* Meticulous attention to detail and the discipline to

follow recipes precisely.

* Excellent communication and customer service

skills.

* Ability to multitask and stay calm under pressure

in a fast\-paced kitchen.

* Reliable, organised and committed to high

standards.

* Comfortable standing for long periods and lifting

stock.

* Full availability for weekends, evenings and public

holidays.

* Eligible to work in South Africa.

Advantageous

* Previous experience in a café, dessert shop,

bakery or hospitality kitchen.

* Waffle, pancake or pastry experience.
* Food safety or hygiene certificate.
* Stock control or ordering experience.

Working hours \& transport · please read carefully

* Shifts of 10–12 hours on a rotating roster, with 2 days off per week.
* Staff transport service available to team members living within 20 km of the store.
* Availability on weekends, evenings and public holidays is non\-negotiable. These are

our busiest trading periods.

Training provided

No two dessert menus are the same, so we train you on ours. You don’t need to know our recipes before

you start. You need the attitude and discipline to master them.

* Hands\-on recipe and SOP training on every Sweet Revenge dessert, including plating and portioning.
* Structured onboarding covering our brand story, menu, service standards and house rules.
* Food safety, hygiene and allergen training before you work independently.
* Point\-of\-sale (POS), payments and cash\-handling training.
* Ongoing coaching and feedback from the store leadership team.
* Room to grow as the group expands, with cross\-skilling across roles and stores for strong performers.

Your first 90 days

WEEKS 1–2 · NON\-NEGOTIABLE MONTH 1 MONTH 3

Know everything: every recipe, SOP

and food safety routine, and

assemble every final product on the

menu to standard.

Run the dessert station

independently at service speed,

including opening and closing

checklists.

Own the dessert station on shift:

stock, prep, quality and pace, and

help coach newer team members.

Ready to indulge in the extraordinary?

Email your CV to claremont@sweetrevenge.co.za with the subject line “Dessert

Specialist – Sweet Revenge Claremont”. Only shortlisted candidates will be contacted.

Pay: R6 000,00 \- R9 000,00 per month

Work Location: In person

Dessert Specialist

**Additional Information**  

**Job Number**26126064  

**Job Category**Housekeeping \& Laundry  

**Location**Portswood Road, V \& A Waterfront, Cape Town 8001, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.


No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts – to get it right for our guests and our business each and every time.


**CRITICAL TASKS**


Guest Relations


* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

Housekeeping Protocol


* Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
* Respond promptly to requests from guests, Front Desk, or At Your Service requests.
* Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
* Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
* Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
* Comply with quality assurance expectations and standards.
* Return cart to designated area at the end of shift.
* Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
* Fold cleaned linen into designated size, either by hand or using folding machine.
* Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
* Perform other reasonable duties as requested.

Guest Rooms, Villas, and Suites


* Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
* Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
* Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
* Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
* Limit access to guest rooms while cleaning by following departmental procedures.
* Remove trash, dirty linen, and room service items from room and balcony/patio.
* Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
* Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
* Report missing hotel/resort property and damages to room to manager/supervisor.

Public and Employee Spaces


* Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
* Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
* Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
* Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
* Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
* Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
* Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt\-out bulbs.

Communication


* Speak to guests and co\-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
* Support all co\-workers and treat them with dignity and respect.

Safety and Security


* Complete appropriate safety training and certifications to perform work tasks.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements \& Guidance
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Support all co\-workers and treat them with dignity and respect.

Policies and Procedures


* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.

**CRITICAL COMPETENCIES**


Interpersonal Skills


* Customer Service Orientation
* Team Work
* Diversity Relations

Personal Attributes


* Safety Orientation
* Presentation
* Dependability
* Integrity
* Positive Demeanor

**PREFERRED QUALIFICATIONS**


**Education**


Higher Education, Diploma or equivalent


**Related Work Experience**


Minimum 6 months work experience in a similar role


**Supervisory Experience**


No supervisory experience is required

  

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Hotel Cleanliness Expert (Room Attendant) - Protea Hotel Cape Town Waterfront Breakwater Lodge

**Job Description**
===================

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
**Hello Future Customer Experience Advisor**

  

Welcome to **FNB** , the home of the **\#changeables** . We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.


As part of our **FNB Points of Presence (POP)** team, the **Customer Experience Advisor** plays a frontline role in shaping how customers experience FNB from the moment they enter the branch. This role focuses on welcoming customers, understanding their needs, managing the waiting experience, and directing customers to the most appropriate banking channels – including **e\-Channels and Self Service** – based on customer centric best practice.


The Customer Experience Advisor ensures that every interaction is warm, efficient, and aligned to FNB’s service standards, helping customers get the support they need while optimising branch flow and operational efficiency.


Now’s the time to imagine your potential in a role where first impressions truly matter.  



  

**Are you someone who can:**

* Welcome and engage customers entering the branch in a professional and friendly manner
* Understand customer requirements quickly and accurately to determine the correct support channel
* Actively manage the customer waiting experience within the branch environment
* Direct customers to appropriate eChannels and SelfService options to meet their needs
* Prevent complaints by proactively identifying customers requiring additional support
* Intervene when customers are at risk of leaving the branch without being assisted
* Offer alternative solutions such as booking tickets or guiding customers to digital channels
* Provide exceptional customer service to external clients seeking banking or financial assistance
* Build and maintain positive stakeholder relationships within the branch environment
* Deliver customer service in line with quality service standards and customer experience best practices
* Ensure operational excellence through consistent delivery of work processes according to defined standards
* Contribute to cost efficiencies through responsible use of work\-related resources
Optimise own work through the application of learning and continuous improvement  
* 

  

**Teamwork, Growth \& Continuous Improvement**

* Contribute positively to teamwork, inclusivity, and collaboration within the branch team
* Identify opportunities to assess, improve, and develop personal performance
* Actively seek feedback and apply learning experiences to improve service delivery
Demonstrate adaptability and a willingness to learn as customer and business needs evolve.  
* 

  

* **Qualification \& Experience Requirement**

  

* **Minimum Qualification: Grade 12/ NQF Level 4** **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Management, or related fields **1–3 years of experience** in client experience and value management in a customer facing service environment like banking, or a related field

  

* **You will be an ideal candidate if you possess the following:**

  

* Strong understanding of customer experience principles and service excellence
* Comfort guiding customers to digital and self\-service platforms
Excellent communication and interpersonal skills  
* 

  

* **You will have access to:**
* Continuous learning and development aligned to customer experience excellence.
* Exposure to digital banking platforms and service innovation.
A supportive, inclusive team culture focused on service quality.  
* 

  

* **You can be a match if you are:** Customer centric with a warm, approachable manner.
* Proactive and attentive to customer needs.
* Confident interacting with diverse customers.
* Patient, empathetic, and solutions driven.
* Detail oriented with a strong focus on service standards.
* A collaborative team player.
Committed to continuous learning and self\-improvement.  
* 

  

* **Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Customer Experience Advisor** , helping to shape exceptional first impressions and seamless customer journeys.

  

* All appointments will be made in line with **FirstRand Group’s Employment Equity Plan** . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

05/10/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Customer Experience Advisor

The intake agent will receive and review the fax images and start data entry in the system.
   

  

* Validate and verify the provider and member using all compliance metrics.
* Create the precert case and route the case to the appropriate bucket for initial or final review.
* Attach the fax for existing precert cases needing additional information.
* Intake agent needs to determine whether case should be cancelled or build
* Investigate previous case history to determine case outcome
* Fax back providers
* Research certain drugs
* Data capture from system to template.

Executive-Customer Care Pharmacy

**Role Overview**

The **Inbound Clerk** is responsible for overseeing the daily warehouse operations to ensure the efficient receipt, storage, control, and distribution of stock. The role coordinates warehouse activities, supervises staff, maintains inventory accuracy, and ensures that all operational processes are carried out in accordance with company policies, health and safety requirements, and service\-level agreements. They play a key role in driving operational efficiency, maintaining stock integrity, and ensuring that customer and business requirements are met accurately and on time.

**Key Responsibilities**

* Maintain accurate records of stock movements and transactions on ERP/WMS systems.
* Coordinate inbound logistics to ensure timely flow of goods.
* Monitor inbound accuracy through counts and transfer reconciliations.
* Supervise and support warehouse assistant staff to achieve productivity targets.
* Ensure compliance with health, safety, and quality standards in all warehouse activities
* Prepare regular warehouse reports, receipts, returns, decom, ageing

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Grade 12 (Matric)
* National Diploma in Supply Chain, Logistics, or Warehouse Management
* Registration with professional logistics bodies (e.g. SAPICS) is an advantage.

**Technical Skills**

* Experience in warehouse receiving and dispatch operations 2 – 3 years
* Experience in processing WMS transactions (receipts, dispatches, stock transfers) 2 – 3 years
* QA/QC experience required in a manufacturing environment (electronic or
* metal manufacturing experience advantageous) 2 – 3 years
* General logistics or supply chain administrative experience 1 – 2 years
* Knowledge of warehouse operations, stock control, and distribution processes.

**Personal Attributes**

* Strong analytical and problem\-solving mindset
* Calm and methodical under pressure
* High attention to detail and safety standards
* Reliable, accountable, and solution\-oriented
* Passionate about renewable energy and continuous learning

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our in\-house technical support capability to ensure world\-class reliability, rapid fault resolution, and exceptional customer satisfaction.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

*Closing date:* 28 September 2026

Pay: R15 000,00 per month

Work Location: In person

Inbound Clerk

**Role Overview**

The **Outbound Clerk** is responsible for coordinating and overseeing daily outbound warehouse operations, including dispatches to regional branches, customers, and commercial partners, as well as the accurate processing of stock transfers within the warehouse system. The role ensures that all outbound materials and parts are thoroughly inspected through visual and system\-based checks to verify accuracy, quality, and compliance before dispatch.

The incumbent is responsible for ensuring that outbound activities are executed efficiently, on time, and in accordance with company policies, health and safety standards, and service\-level agreements. The role supports operational excellence by maintaining accurate records, monitoring outbound processes, and driving efficiency to ensure the smooth and effective movement of goods throughout the supply chain.

**Key Responsibilities**

* Maintain accurate records of stock movements and transactions on ERP/WMS systems.
* Coordinate inbound logistics to ensure timely flow of goods.
* Monitor outbound accuracy through counts and transfer reconciliations.
* Supervise and support warehouse assistant staff to achieve productivity targets.
* Ensure compliance with health, safety, and quality standards in all warehouse activities
* Prepare regular warehouse reports, outbound, ageing

**Desired Skills and Requirements**

**Qualifications \& Experience**

* Grade 12 (Matric)
* National Diploma in Supply Chain, Logistics, or Warehouse Management
* Registration with professional logistics bodies (e.g. SAPICS) is an advantage

**Technical Skills**

* Experience in warehouse receiving and dispatch operations 2 – 3 years
* Experience in processing WMS transactions (receipts, dispatches, stock transfers) 2 – 3 years
* QA/QC experience required in a manufacturing environment (electronic or
* metal manufacturing experience advantageous) 2 – 3 years
* General logistics or supply chain administrative experience 1 – 2 years
* Knowledge of warehouse operations, stock control, and distribution processes.

**Personal Attributes**

* Strong analytical and problem\-solving mindset
* Calm and methodical under pressure
* High attention to detail and safety standards
* Reliable, accountable, and solution\-oriented
* Passionate about renewable energy and continuous learning

**About Stage Zero**

Stage Zero is a South African energy company redefining how households and businesses experience power. We design, install, and manage smart solar and battery solutions that give customers greater energy independence, predictable costs, and long\-term savings – all wrapped in a simple, subscription\-based model.

At the heart of Stage Zero is intelligence: intelligent systems, intelligent energy decisions, and intelligent people. We’re building a brand that is modern, trusted, and human – one that educates, inspires, and empowers customers to take control of their energy future. As we continue to expand across South Africa, we are strengthening our in\-house technical support capability to ensure world\-class reliability, rapid fault resolution, and exceptional customer satisfaction.

**Stage Zero is committed to diversity, inclusion, and equal opportunity. In accordance with our Employment Equity objectives, preference may be given to suitably qualified candidates from designated groups.**

*If you have not heard from us within 2 weeks of submitting your application, please consider your application unsuccessful.*

*Closing date:* 28 September 2026

Pay: R15 000,00 per month

Application Question(s):

* Do you have warehouse experience?

Work Location: In person

Outbound Clerk

Purpose

  

* This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit \& proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.

  

Minimum Experience

  

* 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

  

Minimum Qualification

  

* Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short\-Term Insurance Qualification with minimum 120 credits

  

Minimum Requirements

  

* Up\-to\-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
* Customer service and sale management.
* Understanding of the compliance governing the retail industry would be an advantage.
* Knowledge of the NCA, CRA, FAIS, FICA.
* Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
* Possess the relevant Continuous Professional Development points within the stipulated time\-frames
* Drivers License

  

Generic Job Outputs

  

* Deliver on agreed performance targets according to budget \& sales targets in a high\-volume dealership.
* Maximize second gross profit.
* Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
* Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
* Conduct financial needs analyses and provide associated sales of value\-added finance and insurance products.
* Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
* Provide specialized need analysis \& financial and insurance advice and support to clients
* Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership
* Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
* Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
* Customer service and sale management.
* Knowledge of the NCA, CRA, FAIS, FICA..

Finance and Insurance Manager - Kia - Diep River

### **Key Responsibilities**

* Welcome customers and provide helpful, professional assistance throughout their shopping experience
* Understand customer needs and recommend suitable products or services
* Support sales efforts by promoting products, answering questions, and helping customers make informed purchasing decisions
* Process transactions accurately and responsibly where required
* Assist with receiving, unpacking, and organising incoming stock
* Keep the store clean, tidy, and visually appealing at all times
* Help set up promotional displays and in\-store marketing materials
* Respond to customer concerns in a calm, courteous, and solution\-focused manner
* Work closely with team members and supervisors to meet store targets and daily operational goals
* Follow company procedures for health, safety, security, and customer service

### **Requirements**

* Must have Grade 12 (Matric Certificate)
* Previous experience in retail, customer service, sales, or a similar customer\-facing role
* Strong communication and interpersonal skills
* A friendly, professional, and approachable manner
* Ability to work well in a team and support shared goals
* Good organisational skills and attention to detail
* Ability to work in a standing position for extended periods and assist with light stock handling
* Reliable, punctual, and committed to delivering consistent service
* Flexibility to work retail hours, including weekends and public holidays if needed

### **Work Environment**


This is a customer\-facing retail role based in Cape Town. The position requires someone who is energetic, dependable, and comfortable working in a busy store setting. You will be part of a team that values professionalism, cooperation, and strong customer relationships.

### **Growth Opportunity**


This role offers an opportunity to build valuable experience in retail operations, customer engagement, and sales support. It can provide a strong foundation for future growth into senior retail, team leadership, or sales\-focused positions within the business.

Retail Store Assistant

**Unlimited Force Marketing Pty (Ltd)** is seeking a motivated and customer\-focused Sales Assistant to support day\-to\-day sales activities and contribute to a positive customer experience. This role is ideal for someone who enjoys working with people, maintaining organised sales processes, and helping drive business growth through excellent service and efficient support.


The Sales Assistant will play an important role in assisting customers, supporting the sales team, maintaining product knowledge, and ensuring that sales operations run smoothly. Success in this role will come from strong communication, attention to detail, and a proactive approach to meeting customer and business needs.

### **Responsibilities**

* Assist customers in a professional and friendly manner
* Provide accurate information about products and services to support customer decision\-making
* Support the sales team with administrative and operational sales tasks
* Maintain up\-to\-date product knowledge to confidently respond to customer queries
* Ensure the sales floor or customer\-facing area is well presented and organised
* Handle customer concerns or direct issues to the appropriate team member for resolution
* Assist in achieving sales targets through effective customer engagement and support
* Maintain accurate records of customer interactions and sales activity
* Support promotional campaigns, product launches, and other sales initiatives

### **Requirements**

* Previous experience in a sales, retail, customer service, or sales support role
* Strong verbal communication and interpersonal skills
* Good organisational skills
* Ability to work well in a team and support shared sales goals
* Customer\-focused approach with a professional attitude
* Confidence in handling customer queries and resolving routine issues
* Ability to work in a fast\-moving, target\-driven environment
* Basic computer literacy

### **Working Environment**


This is an on\-site role based in Claremont, South Africa. The position requires regular in\-person collaboration with colleagues and direct interaction with customers.

Sales Assistant

Pie in the Sky is looking for a responsible, energetic and customer\-focused **Factory Shop Controller** to take responsibility for the day\-to\-day operation of our Factory Shop. The successful candidate will ensure that the shop operates efficiently, stock is accurately controlled, transactions are processed correctly and customers receive professional and friendly service.

The position requires a person with **strong integrity, attention to detail, good numerical ability and a hands\-on approach.**

KEY RESPONSIBILITIES

· Open and close the Factory Shop and ensure it is ready for daily trading.

· Provide friendly and efficient service to employees and members of the public.

· Promote products and support the growth of Factory Shop sales.

· Receive, check and control stock, including stock counts and investigation of variances.

· Ensure correct stock rotation and monitor expiry dates, damages and wastage.

· Process all transactions accurately through the cashless POS system.

· Complete daily POS reconciliations and submit required information to Finance.

· Ensure that only approved prices, discounts, returns and credits are applied.

· Maintain accurate product pricing and attractive product displays.

· Keep the shop clean, organised and presentable at all times.

· Ensure that only products approved by Quality are offered for sale.

· Follow all food\-safety, hygiene, storage and product\-quality requirements.

· Supervise and allocate daily duties to the Factory Shop Assistant.

· Provide accurate sales, stock and operational information to Management, Finance, Production and Quality.

· Report discrepancies, unusual transactions, stock losses or other concerns immediately.

MINIMUM REQUIREMENTS

· Grade 12 or equivalent practical literacy and numeracy.

· Approximately 2 years’ relevant experience in retail, a factory shop, stock control or a similar environment.

· Experience with POS transactions, customer service and stock/inventory control.

· Previous experience as a Team Leader, Senior Assistant or Lead Person will be advantageous.

· Basic computer literacy, including email and Excel/spreadsheet reporting.

· Ability to complete basic reconciliations accurately.

· Experience in a food or FMCG environment will be advantageous.

WE ARE LOOKING FOR SOMEONE WHO

· Has a high level of honesty and integrity.

· Is accurate and comfortable working with figures.

· Takes ownership and can work independently.

· Is organised and able to prioritise daily activities.

· Has good product and selling ability and provides excellent customer service.

· Can deal calmly and professionally with customer queries or complaints.

· Can supervise and guide another employee.

· Communicates effectively with different departments.

· Understands the importance of stock, financial and food\-safety controls.

· Is dependable, punctual and willing to follow company procedures.

IMPORTANT

**The Factory Shop operates on a cashless basis.** The successful candidate will therefore be expected to maintain strict control over POS transactions, stock movements, approvals and daily reconciliations.

This is a hands\-on position suited to someone who enjoys working with customers, products, stock and numbers, while taking responsibility for the overall standard and performance of the shop.

HOW TO APPLY

Interested candidates should submit an updated CV together with a brief motivation explaining why they are suitable for the position.

Work Location: In person

Factory Shop Controller

That Coffee Corner is looking for a Shop Assistant

A Shop Assistant will need to fulfil the following important duties and responsibilities to excel at their job:

Receiving, unpacking and arranging products from vendors

Processing customer payments at the checkout point/till

Friendly interactions with customers expected.

Ensure that shop and the working services is always kept clean and tidy

Prepare food according to local health authority standards Assist the shop keeper with necessary tasks around the store and follow their instructions.

It is an in\-person position located at our branch in Parow Industria

To apply for the position please email your CV to thatcoffeecorner1@gmail.com.

Pay: R5 900,00 \- R6 000,00 per month

Work Location: In person

Shop Assistant

Barista – Long Street, Cape Town

**Location:** Long Street, Cape Town  
**Job Type:** Full\-time  
**Industry:** Café / Coffee Shop / Hospitality

About the Role

ROAM Coffee is looking for an experienced, reliable and customer\-focused Barista to join our team at our Long Street café in Cape Town.

We are looking for someone who is passionate about coffee, takes pride in delivering consistently high\-quality beverages and enjoys creating a welcoming experience for customers. The ideal candidate should be confident working independently in a busy café environment and comfortable assisting with the general day\-to\-day running of the store.

Previous experience working with a Sanremo commercial espresso machine and Yoco POS system is highly advantageous.

Key Responsibilities

* Prepare and serve high\-quality espresso\-based beverages, coffees and other café drinks.
* Operate a Sanremo commercial espresso machine confidently and efficiently.
* Steam and texture milk consistently to the correct standard for different beverages.
* Maintain excellent presentation and consistency across all drinks served.
* Provide friendly, professional and attentive customer service.
* Take customer orders and process payments using the Yoco POS system.
* Maintain a clean, organised and hygienic coffee station and café environment.
* Assist with opening, closing and general daily café duties.
* Assist with stock counts, stock rotation and monitoring café supplies.
* Ensure equipment, counters and work areas are cleaned and maintained appropriately.
* Work efficiently during busy periods while maintaining quality and service standards.
* Assist other team members where required to ensure smooth café operations.

Requirements

The successful candidate should:

* Possess a Barista certifcation
* Have previous barista experience, preferably 1\-3 years and experience in a busy café or coffee shop environment.
* Be confident using a commercial espresso machine; experience with Sanremo equipment is preferred.
* Have a good understanding of espresso extraction, coffee preparation and milk steaming/texturing.
* Have experience using a Yoco POS system, or be comfortable learning quickly.
* Have excellent customer service and communication skills.
* Take pride in cleanliness, organisation and presentation.
* Be punctual, dependable and reliable.
* Be able to work independently as well as part of a team.
* Be comfortable assisting with stock counts and other operational duties.
* Be able to work efficiently under pressure.
* Have a positive attitude and professional appearance.
* Be passionate about delivering a great café experience.

What We’re Looking For

We’re looking for someone who is not only skilled behind the coffee machine but also understands that great hospitality is about the full customer experience. You should be approachable, energetic, organised and committed to maintaining ROAM Coffee’s standards in every cup you serve.

How to Apply

Please send your **CV together with a short introduction about yourself and your barista experience** to:

**roamcafe3@gmail.com**

**Location:** ROAM Coffee, Long Street, Cape Town

Only shortlisted candidates will be contacted.

Pay: R6 000,00 \- R7 000,00 per month

Work Location: In person

Customer Service Jobs in Cape Town - Page 2

Vacancies (page 2 of 8)