Browse live customer service jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

We are seeking a dedicated and customer\-focused IT Service Desk professional with 1–2 years of experience in IT service desk operations, customer service, and first call resolution. The ideal candidate will be skilled in efficiently logging and allocating incoming calls through ITSM tools, assisting Engineers and relevant stakeholders, and ensuring timely resolution of support requests. Strong communication, organisational, and administrative skills are essential, along with the ability to maintain professional customer relationships, follow escalation procedures, adhere to client\-specific operational manuals, and work effectively under pressure. A\+ and N\+ qualifications are essential, while ITIL v3 or ITIL 4 certification is advantageous.

**What you'll do:**

* Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
* Ensure that all calls are logged within ITSM tool as per the required operational processes.
* Assist team with work overload as and when required and ensure general administration work is up to date.
* Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
* Follow appropriate escalation procedures as and when required.
* Ensure adherence to respective client specific Operational Manuals.
* Working well under pressure

 **Your Expertise:**

* 1\-2 Years’ experience in an IT service desk environment
* 1\-2 Years’ Customer service experience
* 1\-2 Years’ experience in First call resolution

 **Qualifications:**

* Qualifications Essential  

	+ A\+
	+ N\+ or higher
* Qualifications Preferred
	+ ITIL v3 or ITIL 4 certification
**Other information applicable to the opportunity:**

* Permanent position
* Location: Johannesburg
* Work environment: Office is Open Plan
* Physical demands: Sitting
* Travel: To the office

**Why work for us?**  

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.


You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head\-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.


At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.


iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Service Desk Agent (iOCO0130)

**Line of Service**

**Industry/Sector**

**Specialism**

**Management Level**

Manager
**Job Description \& Summary**

At PwC, our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs, develop financial solutions, and offer guidance and support to help clients optimise their financial performance, improve decision\-making, and achieve their financial goals.
  

  

As a finance consulting generalist at PwC, you will possess a broad understanding of various aspects of finance consulting. Your work will involve providing comprehensive guidance and support to clients in optimising their financial performance, improving decision\-making, and achieving their financial goals. You will be responsible for analysing client needs, developing financial solutions, and offering recommendations tailored to specific business requirements.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


* Analyse and identify the linkages and interactions between the component parts of an entire system.
* Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
* Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
* Develop skills outside your comfort zone, and encourage others to do the same.
* Effectively mentor others.
* Use the review of work as an opportunity to deepen the expertise of team members.
* Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
* Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

**Job summary:**

We are seeking a highly motivated **Strategy Analyst at Manager grade** to support and lead strategic initiatives across our **Payments business** . The role requires strong analytical capability, commercial acumen, and deep understanding of the payments ecosystem. You will work closely with senior leaders to define strategy, assess growth opportunities, and drive execution across complex, cross‑functional initiatives.


This role combines **hands‑on strategic analysis** with **team leadership and stakeholder management** , making it ideal for a candidate with a strong background in payments and experience operating at manager or engagement‑lead level.  



  

**Key responsibilities:**

**Strategy \& Commercial Analysis**

* Lead strategic assessments across payments (e.g. cards, digital wallets, real‑time payments, acquiring, issuing, cross‑border, billing, or embedded finance)
* Develop market, competitor, and ecosystem analyses to inform strategic decision‑making
* Build robust financial and commercial models to evaluate new products, partnerships, and investments
* Support the definition of medium‑ and long‑term payments strategy, including growth, pricing, and operating model considerations

**Execution \& Delivery**

* Translate strategy into actionable initiatives with clear milestones, KPIs, and success measures
* Drive end‑to‑end delivery of strategic projects, from hypothesis development to executive‑level recommendations
* Identify risks, dependencies, and trade‑offs, and proactively propose mitigation plans
* Partner with Product, Technology, Risk, Compliance, and Operations teams to ensure feasibility and alignment

**Leadership \& Stakeholder Management**

* Manage and coach junior analysts, providing guidance on analytical approach, storylining, and problem solving
* Act as a trusted advisor to senior stakeholders, including Payments leadership and executive management
* Facilitate workshops, steering committees, and decision forums with confidence and clarity
* Influence decision‑making through clear, concise, and data‑driven insights

**Thought Leadership \& Continuous Improvement**

* Stay current on payments trends, regulatory developments, and emerging technologies
* Contribute to thought leadership on the future of payments and implications for the business
* Continuously improve strategic frameworks, tools, and ways of working within the strategy function

  

**Skills and competencies:**

**Essential**

* 6–10\+ years’ experience in strategy, consulting, corporate strategy, or commercial roles, with significant exposure to Payments
* Strong understanding of the payments value chain and economics
* Proven ability to lead complex, ambiguous workstreams and deliver high‑quality strategic outputs
* Advanced analytical and financial modelling skills
* Excellent written and verbal communication skills, with experience presenting to senior audiences
* Demonstrated people‑management or team‑lead experience

**Desirable**

* Experience in banking, fintech, payment networks, or consulting (payments‑focused)
* Exposure to digital transformation, platform strategy, or product‑led growth in payments
* MBA or postgraduate qualification in Business, Finance, or Strategy

**Data protection notice:**

By applying for this position, you consent to the collection, use, and storage of your personal information in accordance with PwC’s data protection policy. Your information will be used solely for recruitment purposes and will not be shared with third parties without your written consent.  



  

**Equal opportunity employer statement:**

PwC is committed to transformation and employment equity, in alignment with the Employment Equity Act of South Africa. We strive to create a diverse and inclusive workplace that reflects the demographics of our country. Our goal is to foster an environment where all employees can thrive and contribute to our shared success.


**Education** *(if blank, degree and/or field of study not specified)*

Degrees/Field of Study required:
Degrees/Field of Study preferred:
**Certifications** *(if blank, certifications not specified)*

**Required Skills**

**Optional Skills**

Accepting Feedback, Accepting Feedback, Accounting Consulting, Accounting Policies, Active Listening, Analytical Thinking, Coaching and Feedback, Communication, Compliance With Accounting Standards, Complying With Regulations, Creativity, Economic Forecasting, Embracing Change, Emotional Regulation, Empathy, Financial Accounting, Financial Economics, Financial Management, Financial Market, Financial Modeling, Financial Regulation, Financial Reporting, Financial Risk Management, Financial Statement Analysis, Financial Statement Preparation {\+ 16 more}
**Desired Languages** *(If blank, desired languages not specified)*

**Travel Requirements**

Up to 20%
**Available for Work Visa Sponsorship?**

No
**Government Clearance Required?**

Yes
**Job Posting End Date**

September 22, 2026

Payments SME

**RETAIL SALES ASSISTANT**
==========================

### **Beekay Direct Marketing \| Johannesburg**

**Join Our Team!**


Beekay Direct Marketing is looking for a **motivated, enthusiastic, and customer\-focused Retail Sales Assistant** to join our team in Johannesburg.


This is an excellent **entry\-level opportunity** for someone who enjoys interacting with people, providing exceptional customer service, and working in a fast\-paced team environment. No extensive experience is required—just a positive attitude, willingness to learn, and a strong desire to succeed.

### **Key Responsibilities**

* Welcome customers in a friendly, professional, and helpful manner.
* Assist customers in selecting products that suit their needs and preferences.
* Provide accurate information about products, prices, promotions, and store policies.
* Support in\-store promotions, displays, and merchandising activities.
* Handle basic customer queries and concerns professionally, escalating more complex matters when necessary.
* Work closely with colleagues to achieve sales and customer\-service targets.
* Maintain a clean, organized, and welcoming store environment.
* Follow all company procedures relating to health, safety, security, and loss prevention.

### **Minimum Requirements**

* Grade 12 / Matric or equivalent.
* Excellent communication and interpersonal skills.
* Positive attitude and willingness to learn.
* Strong customer\-service skills and a professional appearance.
* Basic numeracy and good attention to detail.
* Ability to work effectively as part of a team.
* Flexible and willing to work additional hours, including weekends and public holidays.
* Ability to stand for extended periods.

### **Why Join Us?**


This role offers an opportunity to **develop your sales and customer\-service skills, gain valuable retail experience, and grow within a supportive team environment.**

### **Equal Opportunity Employer**


Beekay Direct Marketing is committed to providing an inclusive and respectful workplace. We value diversity and encourage individuals from different backgrounds to apply. All employees are given an equal opportunity to learn, develop, and succeed.

**If you are energetic, people\-oriented, and ready to start or grow your career in retail sales, we would love to hear from you!**

SALES ASSISTANT (Entry Level)

**Summary of Role**


We are seeking an experienced **Project Manager** to lead the delivery of Call Center, Contact Centre, and Telephony transformation projects. The successful candidate will have a strong background in **Software Development Life Cycle (SDLC)** project delivery, telephony platforms, contact centre technologies, and consulting engagements.


This role requires an individual who can engage with stakeholders at all levels, manage multiple workstreams, drive project execution, and ensure successful implementation of business and technology solutions.


**Responsibilities**


**Project Delivery**


* Lead end\-to\-end project delivery across the full SDLC lifecycle from requirements gathering through deployment and post\-production support.
* Drive Agile, Waterfall, or Hybrid project methodologies as required.
* Be the trusted conduit between business and technical teams internal and external.
* Communicate with confidence to influence outcome at various stakeholder and forum levels.
* Develop and maintain project plans, schedules, RAID logs, budgets, and governance documentation.
* Provide an effective role in mitigating Risks \& impediments impacting successful team completion of release, iteration goals or milestones.
* Manage project scope, timelines, resources, dependencies, and risks.
* Manage overall project budget and provide early detection of potential variation.
* Coordinate cross\-functional teams including Business Analysts, Solution Architects, Developers, Engineers, Vendors, and Business Stakeholders.
* Be conversant in DevOps practices and understand strong relationship and bi\-directional dependency required with deployment teams.

**Call Center \& Telephony Projects**


* Manage implementation, migration, upgrade, and optimization projects related to Contact Center and Telephony platforms.
* Work closely with business stakeholders to improve customer service, workforce management, and contact centre operations.
* Oversee integration of telephony solutions with CRM, workforce management, reporting, and analytics platforms.
* Coordinate telephony vendors, service providers, and third\-party partners.

**Stakeholder \& Consulting Engagement**


* Facilitate workshops, discovery sessions, and business requirement gathering exercises.
* Provide consulting expertise and recommendations to clients on process improvements and technology solutions.
* Present project status, risks, and key decisions to senior leadership and executive stakeholders.
* Build strong relationships with internal and external clients.

**Governance \& SDLC**


* Ensure adherence to SDLC, project governance, change management, and quality assurance processes.
* Manage testing phases including SIT, UAT, and Production deployment activities.
* Drive issue resolution and mitigation plans throughout project lifecycles.
* Ensure project documentation is maintained and audit\-ready.

**Required Experience**


* 8\+ years of Project Management experience.
* Proven experience managing projects through the full SDLC lifecycle.
* Experience delivering Contact Center, Call Center, Customer Experience, or Telephony projects.
* Demonstrated consulting experience within a consulting firm, system integrator, professional services environment, or client\-facing advisory role.
* Experience managing enterprise technology transformation projects.
* Experience working with vendors and third\-party service providers.

**Project Management \& SDLC**


* Agile / Scrum
* Waterfall
* Hybrid Delivery Models
* SDLC Governance
* Risk Management
* Change Management
* Escalation Management
* Business Process Improvement

**Tools**


* Azure DevOps
* Jira
* Confluence
* Microsoft Project
* Visio
* Microsoft Office Suite

**Qualifications**


* Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or related field.
* ITIL Service Management certification preferred.
* Advanced project / software development management experience.
* Project Management certification preferred:
* PMP
* PRINCE2
* PMBOK
* Agile Certified Practitioner (PMI\-ACP)
* Scrum Master Certification

**Preferred Experience**


* Consulting experience within consulting organizations.
* Experience within a vendor environment.
* Experience managing cloud contact centre migrations.
* Experience in Banking, Telecommunications, Financial Services, Insurance, or Customer Operations environments.
* Experience managing distributed and global teams.

**Key Competencies**


* Excellent communication skills both written and verbal.
* Stakeholder Management at all levels.
* Executive Communication.
* Leadership \& Team Management.
* Problem Solving.
* Negotiation \& Influencing Skills.
* The ability to push back in a way that will not discourage or upset the business.
* Vendor Management.
* Strategic Thinking.
* Strong aptitude towards coaching and mentoring junior team members.
* Customer\-Centric Mindset.
* Decision Making.
* Risk \& Issue Management.
* Conflict Resolution.

**Ideal Candidate Profile**


The ideal candidate combines strong **Project Management and SDLC delivery expertise** with hands\-on experience in **Call Center and Telephony environments**, while bringing a **consulting mindset** capable of advising stakeholders, managing complex transformations, and driving successful project outcomes from inception to delivery close out.

Project Manager

**Job Description**
===================

To manage and support the sales and service team ensuring that they reach targets whilst adhering to compliance processes and procedures and providing exceptional customer service
* Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
* Drive sales across product and campaign initiatives to exceed set targets
* Deliver customer experience excellence aligned to Organisational values and service standards
* Build professional long\-term relationships with customers based on trust that builds the brand
* Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
* Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
* Provide customers with relevant information to keep them informed of products and service options
* Ensure full understanding of customer needs to deliver a quality service
* Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
* Communicate how customer service solution will be implemented and secure buy\-in
* Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
* Ensure resolution of customer queries and complaints timeously and ownership of issues
* Analyse customer feedback to help improve customer service Propose ideas to improve customer service
* Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy\-in
* Engage in cross\-functional relationships to obtain and to provide work support
* Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
* Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
* Ensure implementation of relevant policies, governance and practice standards across the business
* Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
* Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
* Develop an understanding of risks and risk management approaches
* Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
* Educate others and make suggestions for improvements
* Network and participate in specialist risk forums where required
* Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data
* Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets
* Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities
* Understand competencies and skills required for own and employee's development and performance
* Identify development needs and select effective solutions to address own and employee development needs
* Ensure that each employee prepares a personal development plan that is implemented and reviewed as required
* Provide on the job coaching and guidance
* Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
* Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
* Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement
* Manage team delivery against goals in the area of responsibility
* Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
* Participate in Talent Management practices and processes in line with HR policies and procedures
* Implement employment equity plan targets in all recruitment and employee movement activities
* Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
* Ensure skills are transferred to specific functions
* Ensure conflict resolution and respond to complaints or concerns
Set relevant stretch goals for team and motivate achievement  
* 

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

01/11/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Team Leader Alternative Channels (TALENTPOOL- ALL REGIONS)

**Job Description**
===================

Hello Future KYC (Know Your Client) Consultant,
  

  

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
  

  

United by our proud heritage and strong ethics. Innovative ideas, it’s the magic of our people and culture that sets us apart.
  

  

Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2025, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.
**Are you someone who has an interest / experience in:**

**Business Processes:**

* Receive and resolve queries via email or telephonically.
* Identify source of queries and investigate reason for query/dispute.
* Provide relevant feedback/solutions timeously.
* Look for opportunities to refine processes and improve workflows across the team. This includes the investigation of disputes or discrepancies.

**Client Service:**

* Identity and verify client’s KYC information.
* Verify whether entities have been reviewed according to internal policies/standards.
* Provide support to ensure that the client request/query is understood and that the correct documentation or details are selected.
* Proactively engage clients for KYC purposes before due date.
* Ensure deadlines are met according to Service Level Agreements.
* Ensure that client information is verified and documentation pre\-populated before forwarding to the client. This includes ensuring that there are quality checks in place to vet documentation for correctness and secure the relevant approvals.

**Strategic Alignment:**

* Align with the overall business strategy of KYC Operations and Client Groups.
* Participate in strategic planning and periodic updates of relevant internal policies.
* Identify and mitigate operational risks.

**Stakeholder Management:**

* Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, influence and negotiate to achieve mutually beneficial outcomes.
* Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholder requirements are delivered.
* Work with Client Groups and Business Units to streamline the gathering of KYC review information and regulatory documentation from clients.
* Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts.
* Act speedily to resolve problems, queries and complaints.

**Personal Development:**

* Continuously develop skills and knowledge.
* Seek feedback and identify areas for improvement.
* Motivated to ensure the highest standards of quality and productivity are consistently maintained.

In essence, this role requires a highly organized and analytical individual with a strong understanding of KYC regulations, laws and guidelines. Excellent communication, collaboration and problem\-solving skills. They must be able to work independently and as part of a team and have the ability to adapt to changing regulatory requirements and industry trends.


**You will be an ideal candidate if you:**

* Understand regulatory requirements, especially with relation to Anti\-Money Laundering/Know\-Your\-Customer frameworks, policies and procedures.
* Excellent analytical, problem solving, and time management skills.
* Strong Excel and other relevant business software skills.
* Experience in a compliance, AML / KYC client\-oriented position.
* Honours Degree or postgraduate qualification in Law, Compliance or related field.
* Minimum 3 years’ experience in a CIB environment.

**You will have access to:**

* Opportunities to network and collaborate
* Challenging work
* Opportunities to innovate

**We can be a match if you are:**

* Curious \& courageous \- you're driven by always wanting to know more and learn more and you're brave enough to
* Obsessed with mastery \- you know what it takes to become good at what you do and are constantly pushing yourself to do it
* Love putting our clients at the forefront of what you do

**Are you interested to take the step? We look forward to engaging with you further. Apply now!**

\#Post


\#RMB


\#LI\-MM15  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

22/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

KYC Consultant: 12-Month Contract

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.


Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
  

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.


Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.


**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**What will you do?**
---------------------

The Inbound Call Centre Agent is responsible for delivering exceptional customer service to MiWay’s short‑term insurance clients. The role involves managing inbound and outbound telephonic interactions, resolving queries efficiently, providing accurate product information, and ensuring every client experience aligns with MiWay’s service standards.Provide clear, comprehensive, and correct **product and policy information** in line with MiWay standards, compliance requirements, and communication protocols.


**Minimum Qualification and Experience**
----------------------------------------

**Minimum Qualifications**

* Grade 12/Matric/NQF 4
* Regulatory Exam RE5
* FAIS

**Minimum Experience**

* 0\-1 Years of Call Centre Sales Experience
**Knowledge and Skills**
------------------------

Service inbound client queries, requests
Undertake Outbound Tele\-Sales
Quality, compliance and accreditation
Administration and processing
**Personal Attributes**
-----------------------

Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently
**Core Competencies**
---------------------

Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Inbound Sales Agent : HOE

Introduction JOB PURPOSE The Customer Service Agent is responsible for providing professional, efficient and customer-focused support to Spidex Express customers through telephone, email, WhatsApp, chat and other approved communication channels. The position is responsible for assisting customers with parcel enquiries, delivery updates, tracking requests, delivery exceptions, complaints, collections, account-related queries and general courier-service information. The Customer Service Agent mus…

Customer Service Agent

Introduction Are you an inspirational operational executive looking to shape the future of customer experience and commercial delivery at scale? In this senior leadership role, you will take full ownership of an expansive, multi-channel contact centre operation. You will lead the charge in defining and executing integrated operational strategies that enhance customer satisfaction, drive sales performance, streamline claims, and elevate operational efficiencies. This role offers a unique platfor…

Head of Sales & Customer Service - CPT

JOB PURPOSE The Customer Service Agent is responsible for providing professional, efficient and customer-focused support to Spidex Express customers through telephone, email, WhatsApp, chat and other approved communication channels. The position is responsible for assisting customers with parcel enquiries, delivery updates, tracking requests, delivery exceptions, complaints, collections, account-related queries and general courier-service information. The Customer Service Agent must ensure that…

Customer Service Centre Manager An established organisation within the lubricants and industrial products sector is seeking a commercially focused and highly capable Customer Service Centre Manager to lead its internal sales and customer-service function. This is a hands-on management role requiring a strong combination of internal sales leadership, customer-service excellence, commercial analysis, reporting and process improvement. The successful candidate will manage the internal sales team, …

Customer Service Centre Manager

**Job Description**
===================

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
**Hello Future Universal Advisor**

Welcome to **FNB** , the home of the **\#changeables** . We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer\-centric financial solutions.


As part of our **FNB Points of Presence (POP)** team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.


As a **Universal Advisor** , you will be responsible for delivering compliant sales and service solutions to walk\-in and existing customers in a high\-volume service environment. You will ensure every interaction is value\-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self\-service channels.


Now’s the time to imagine your potential in a team where you can become the best version of yourself.


**Are you someone who can:**

* Engage customers in a positive and professional manner by being helpful
* by living up to our brand promise of “How can we help you?” at all times
* Understand customer needs to identify, sell, and cross\-sell products aligned to customer needs and provide appropriate banking and financial solutions
* Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e\-Channels, and self\-service platforms
* Fulfil transactions above set benchmarks while delivering exceptional service
* Manage leads, referrals, and customer follow\-ups within agreed turnaround times
* Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
* Always conduct yourself in an ethical and professional manner
* Take accountability for personal performance, learning, and career development
* Stay informed on product offerings, systems, and industry developments
* Contribute to team success and adapt to changing customer and business needs

**Qualification \& Experience Requirement**

* **Minimum Qualification: Grade 12/ NQF Level 4**
* **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
* **1–3 years of experienc** e in customer‑facing environments, service delivery, or client support within financial services

**You will be an ideal candidate if you possess the following:**

* Strong understanding of FAIS, TCF principles, and regulatory compliance
* Proven ability to meet sales, service, and customer experience targets
* Must not be an unrehabilitated insolvent

**You will have access to:**

* Opportunities to build strong customer relationships within a dynamic POP environment
* A challenging, fast\-paced branch setting
* Continuous learning and development aligned to your career path
* Opportunities to make a meaningful impact as a brand ambassador within a local market

**You can be a match if you are:**

* Client\-focused with a strong ethical mindset
* Passionate about service excellence and problem\-solving
* Confident in needs\-based selling and solution delivery
* Agile, adaptable, and comfortable in a high\-volume environment
* A strong communicator with excellent interpersonal skills
* Results\-driven with strong planning and organisational skills
* Detail\-oriented with high compliance awareness
* Able to work independently and collaboratively within a team

**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Universal Advisor** . We look forward to engaging with you!


All appointments will be made in line with **FirstRand Group’s Employment Equity Plan** . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

18/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Universal Advisor

Location: Woodmead, Gauteng Position Overview My client is looking for an experienced Customer Service Manager to manage key customer portfolios and act as the primary point of contact for all service-related matters. Duties and Responsibilities Service Level Management: Ensure overall services are delivered within SLA Identify issues and initiate SIP’s proactively together with problem management processes across internal teams and external suppliers Incident Management: Monitor incident manag…

Customer Service Manager

****Requisition Details****
 REQ Number:147767
   

  

 Closing Date:18 September 2026
   

  

 Location: Diepsloot
   

  

**Job Family**
 Sales and Service
   

  

**Career Stream**
 Client Service
   

  

**Leadership Pipeline**
 Manage Self: Technical (MST)
   

  

**Job Purpose**
 To educate clients on the convenience, security and functionality of digital and self\-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
   

  

****Job Responsibilities****
**Client Engagement**
* Address any concerns relating to the queue flow or digital devices.
* Assist client to download online applications and resolve any log in issues.
* Assist the client to buy value\-added services (e.g. pre\-paid data and airtime) online or through a self\-service device.
* Assist the client to obtain statements, cards and other relevant documentation from self\-service zones.
* Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
* Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
* Educate clients and potential clients on how to subscribe and service their account.
* Educate clients on self\-service, digital functionality and features.
* Facilitate a conversation with the client to assist them to complete their service needs online.
* Identify quality sales leads and enable cross\-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
* Meet, greet, establish and clarify client needs and verify documentation and direct clients.
* Nurture strong, long\-standing client relationships.
* Own the client request end to end and route for alternative intervention if not equipped to service the client.
* Provide knowledgeable client service that fosters mutual trust and confidence.


**Business Operations**
* Accept and service cash transactions over the counter.
* Action control check list applicable to teller, enquiries and foreign functions daily.
* Balance and secure branch stock holding (e.g. cards).
* Control the queuing process and prioritise clients with special needs.
* Destroy old stock (e.g. cards) identified by reports.
* Enable the further processing of inter\-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
* Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
* Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
* Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
* Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
* Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
* Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).


**Risk And Compliance**
* Mitigate risk by controlling counter and drop safe limits according to policy.
* Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.


**Nedbank Goals**
* Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
* Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
* Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
* Improve digital enticement and migration volumes to self\-service devices and online channels.


**Essential Qualifications \- NQF Level**
* Diploma


**Preferred Qualification**
* Banking Services (example, Higher Certificate in Banking Services \- NQF5\)


**Minimum Experience Level**
* 1 \- 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.


****Technical / Professional Knowledge****
* Customer service principles
* Product Knowledge
* Problem solving skills
* Relationship management
* Nedbank security policies and procedures
* Governance, Risk and Controls
* Forex product


**Behavioural Competencies**
* Building Customer Loyalty
* Earning Trust
* Collaborating
* Managing Work
* Adaptability
* Stress Tolerance
* Continuous Learning


**Disclaimer**
**Preference will be given to candidates from the underrepresented groups**
**Please contact the Nedbank Recruiting Team at \+27 860 555 566**

80 Hour Service Consultant

Software and Hardware implementation and support to Customers sites that include Electronic Security and Safety Systems, Building Managing Systems, as well as Workforce Management Solutions as per agreement and the relevant South African National Standards. Technician will be responsible for compliance on Project and SLA commitments as per contractual agreements.  

  

**What you'll do:**  

* Ensure all required equipment, tools, PPE, documentation and incidentals are available, prepared, and in working order to execute work on\-site
* Assist Project Manager / Service Manager on all relevant tasks as instructed.
* Project execution
	+ Adhere to timelines and standards for implementation to ensure the task is done within the quoted time of the project.
	+ Allocating stock used on customer\-to\-customer contract and complete/update hand\-over to service documentation.
	+ Preparation of all relevant stock acquired for projects prior to installation.
	+ Ensure all relevant stock, consumables are booked to projects / call
	+ Acquire delivery note /acceptance certificate after installation has been completed.
	+ Make sure that faulty stock from customer is booked in for repairs and removed from account/project
	+ Allocating correct stock numbers to calls/projects for efficient and fast invoicing purposes
* Support on all hardware/software installed on all sites.
* Ensure related project documentation for implementation/maintenance/service has been completed
* Ensure that the project/incident/ticket system has been updated accordingly to ensure tracking is in place for all tasks as logged.
* Installations:
	+ Execution and coordinating all work on\-site for installation by making sure that stakeholders are fully aware and informed of the requirements as well as deadlines.
	+ Ensure commissioning and testing of all hardware and software applicable to site/project.
	+ Compile “As Build” documentation with photo’s and “Handover to Service” documentation for all works
* Maintenance:
	+ Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems with full commissioning and testing,
	+ Ensure all OEM recommendations are adhered to
	+ Ensure relevant SBT and South African National Standards are adhered to.
	+ Ensure accurate and up to date documentation to provide proof of the services rendered are completed after every task conclusion.
* Ensure Quality inspection and Housekeeping during / after installation / maintenance
* Ensure timeous escalation and communication to Project Manager on a continuous basis, with constant information to the Project manager/Service Manager to ensure SBT and customers are kept updated on any project/request/tickets or issues being experienced.
* Occupational Health and safety duties that the engineer might be appointed to carry out on site
* Timesheets/ Documentation/ Reporting must be concluded daily
* Vehicle log sheets must be supplied weekly
* Training must be attended on a regular and scheduled basis
* Adherence to all group Policies, Standards, Procedures and Guidelines (PSPG’s)
* Assist colleagues on an “As and When” basis. (This could involve technical advice, workload assistance, training, general support, or any other task as instructed
* Manage all Project / Service / Contracting Resources to ensure an effective Service/Installation/ Maintenance/Project conclusion

**Your Expertise:**  

* Function related hands\-on experience: minimum 5 Years
* Structured and methodical execution with knowledge of fault finding and root cause analysis
* Working under pressure and with constant deadlines
* General Market Knowledge – Understanding high demand of Customer Service
* Communication – Ability to communicate efficiently to customers as well as co\-workers on fault statuses.
* Self\-Starter and Motivated – Driven by the need to succeed
* Low Voltage Wiring Standards for installations as it pertains to installation and mechanical protection of equipment and cabling (Sans 10142\-1\)
* Electronic Skills – Low Current Power, monitoring circuits, relays.
* Networking Skills (N\+ will be beneficial)
* Access Control Skills
* CCTV Skills
* Building Management Systems
* Electronic Security and Safety Systems
* PC skills – MS Excel, MS Word, MS Outlook, MS Teams, MS SharePoint, and Internet.
* Software installation skills.
* For Fire –
	+ Experience in servicing/installing HW / SW supplied by Carrier Fire and Security, Honeywell, Technoswitch and various gaseous extinguishant suppliers
	+ Cause and effect programming of fire alarm panels

**Qualifications:**  

* Essential Qualifications:
	+ Gr 12 or equivalent College diploma or Relevant Experience and Courses.
	+ DIP Electronic/Electrical Engineering (LC)
	+ PSIRA Certification – C
	+ SAQCC Registration: Fire Detection Commissioner/Serviceman and Gas Suppression Commissioner/Serviceman
* Preferred Qualifications:
	+ SBT Access Control (WFM)
	+ Alarm Systems
	+ CCTV – Hikvision, Bosch, Milestone, etc.
	+ Access Control – Impro, Gallagher ZK, IDECO/IDEMIA, etc
		- For Fire Technicians, the following: \-Fire – Ziton ZP2, Ziton ZP3 Technoswitch, etc.
		- Advanced Range and Conventional Detection Systems
* Basic Electronics.
* Network

**Other information applicable to the opportunity:**  

* Permanent position
* Location: Johannesburg or Pretoria

**Why work for us?**


Want to work for an organization that solves complex real\-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.


You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.


Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.


By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.


iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Technician (iOCO0126)

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


We are seeking a highly skilled and customer\-focused Claims Resolution Specialist Motor \& Non\-Motor (Short\-Term Insurance) to join our dynamic Short\-Term Insurance team. Minimum 3\-5 years' experience in Short\-Term Insurance Claims. Experience handling motor and/or non\-motor claims. Knowledge of policy interpretation and claims assessment. Strong understanding of regulatory and compliance requirements. Excellent communication and negotiation skills. Proficient in claims management systems and Microsoft Office Suite. The successful incumbent will be responsible for the end\-to\-end management of insurance claims, delivering exceptional client service while ensuring claims are assessed, validated, and settled in accordance with policy provisions, regulatory requirements, and service level agreements.  

This role requires a strong understanding of short\-term insurance products, excellent stakeholder management capabilities, and the ability to make sound decisions within a fast\-paced environment.**Job Description**

**Minimum Requirements**

* Matric (Grade 12\) essential
* Relevant Insurance Qualification advantageous
* RE5 Certification preferred
* FAIS\-compliant qualification advantageous
* Minimum 3\-5 years' experience in Short\-Term Insurance Claims
* Experience handling motor and/or non\-motor claims
* Knowledge of policy interpretation and claims assessment
* Strong understanding of regulatory and compliance requirements
* Excellent communication and negotiation skills
* Proficient in claims management systems and Microsoft Office Suite

**Key Responsibilities**

**Claims Management**

* Manage claims from first notification through to final settlement.
* Assess claims in accordance with policy terms, conditions, and underwriting guidelines.
* Investigate claim validity and identify potential risk or fraud indicators.
* Ensure accurate and timely processing of claims within agreed service standards.
* Liaise with assessors, loss adjusters, service providers, and legal representatives where required.

**Client Experience**

* Provide professional and empathetic support to clients throughout the claims process.
* Communicate claim outcomes clearly and effectively.
* Manage complex and escalated claims whilst maintaining high levels of customer satisfaction.
* Build and maintain strong relationships with internal and external stakeholders.

**Risk \& Compliance**

* Ensure adherence to FAIS, TCF, and other regulatory requirements.
* Maintain accurate claims documentation and audit\-ready records.
* Identify trends and opportunities to mitigate risk and improve claims processes.
* Escalate high\-risk matters in accordance with internal governance frameworks.

**Operational Excellence**

* Contribute to continuous process improvement initiatives.
* Meet productivity, quality, and customer service targets.
* Support business objectives by delivering efficient and effective claims solutions.
* Participate in training, coaching, and knowledge\-sharing initiatives.


 Claims assessment: Assess and/or process claims following standard operating procedures \| Customer Experience: Handle all customer interactions professionally and efficiently \| Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis \| Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

**Education**


Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Claims Resolution Specialist Motor & Non-Motor (Short Term Insurance)

**Job Requisition Details**
---------------------------


**Requisition ID:** 147772


**Location:** Johannesburg, Gauteng


**Closing Date:** 22 September 2026


**Talent Acquisition:** Bongiwe Mchunu


**Job Family**
--------------


Business and Commercial Banking SME


**Career Stream**
-----------------


Strategic Planning and Strategy Formulation


**Leadership Pipeline**
-----------------------


Manage Self: Professional
**FAIS Affected**
-----------------


**Job Purpose**
---------------


To facilitate long term strategy development and provide company management with strategy updates. Develops and implements a strategy definition and implementation process in division, including measurements against long term strategy. Provides management with corporate performance measures and competitor analysis and ensures functional alignment with Group strategy. Responsible for developing partnerships, strategic alliances and associations whilst representing the company's views effectively.


**Why Join Our Team**
---------------------


Join Nedbank's Township Economy team and play a pivotal role in shaping strategies that drive sustainable growth, financial inclusion, and economic impact across South Africa's township communities. This is a unique opportunity to influence enterprise\-wide strategic initiatives, collaborate with senior leaders, and help create innovative solutions that deliver meaningful value for clients, communities, and the broader economy.
**Job Responsibilities**
------------------------


**Strategy Development and Execution**


* Develop and implement the Township Economy strategy in alignment with SME and BCB strategic objectives.
* Identify growth opportunities, market trends and emerging needs within township economies.
* Establish and execute a multi\-year growth roadmap for township business banking.
* Drive innovative solutions that support entrepreneurship, formalisation and economic participation.

**Customer Value Proposition**


* Design and deliver market\-leading value propositions for township enterprises.
* Develop tailored solutions across transactional banking, payments, lending, deposits and beyond\-banking services.
* Ensure propositions address the diverse needs of informal, emerging and established township businesses.
* Champion customer\-centric innovation and continuous improvement.

**Ecosystem and Partnership Development**


* Build and manage strategic partnerships with government, municipalities, fintechs, business associations, corporates, development finance institutions and community organisations.
* Create and manage ecosystem platforms that unlock funding, business support, skills development and market access opportunities.
* Establish strategic partnerships that accelerate customer acquisition and deepen engagement.

**Commercial Growth and Business Performance**


* Drive growth in client acquisition, revenue, deposits, lending and merchant acquiring within the township economy portfolio.
* Deliver agreed financial and non\-financial performance targets.
* Develop scalable growth models that enhance profitability while supporting financial inclusion.
* Monitor performance and implement corrective actions to ensure achievement of business objectives.

**Financial Inclusion and Access to Funding**


* Lead initiatives that improve access to formal banking services and finance for underserved businesses.
* Support the development of alternative and data\-driven lending solutions.
* Drive adoption of digital banking and payment acceptance solutions.
* Promote financial literacy and responsible borrowing practices.
**Essential Qualifications \- NQF Level**
-----------------------------------------


* Matric / Grade 12 / National Senior Certificate
* Advanced Diplomas/National 1st Degrees
**Preferred Qualification**
---------------------------


* Relevant postgraduate qualification in Business, Finance, Economics, Commerce, Development Finance or related field.
* MBA or equivalent postgraduate qualification preferred.
  
**Minimum Experience Level**
----------------------------


* 8\-10 years' senior management experience in banking, SME development, economic development, partnerships or business growth environments.
* Proven experience developing and executing growth strategies.
* Demonstrated success in building strategic partnerships and ecosystems.
* Strong understanding of SME banking, entrepreneurship and township economy dynamics.
* Experience leading cross\-functional teams and complex strategic initiatives.
**Technical / Professional Knowledge**
--------------------------------------


* Planning and Organising (Proficient)
* Strategic Concepts and Frameworks
* Stakeholder management
* Consulting Skills
* Analytical Thinking
* Complex Problem Solving
* Strategic planning
* Business Strategy Development
* Scenario Planning
* Commercial Acumen and Financial Analysis
* Change Management
* Risk Management and Mitigation
* AI Literacy
* Business Knowledge
* Project Management Skills / Cross Functional Programme Orchestration
**Behavioural Competencies**
----------------------------


* Compelling Communication
* Connected Decision Making
* Facilitating Change
* Execution
* Business Savvy
* Innovation
* Planning and Organizing
* Instill Hyper\-Collaboration
\-


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Head CVP: Township Economy

**When it comes to putting people first, we're number 1\.**

  

The number 1 Top Employer in South Africa.  

Certified by the Top Employer Institute 2026\.

**Role Purpose/Business Unit:**
-------------------------------

  




The Analytics Engineer \- Mobile is responsible for designing, building and maintaining the analytics\-ready data products that enable accurate, timely and trusted mobile performance reporting across Business Performance. The role translates raw and lightly processed mobile data into governed data models, reusable metrics, semantic layers and self\-service analytics assets that support executive reporting and operational decision\-making.

  

Reporting to the Reporting and Digitisation Manager: Business Performance, the role provides the technical analytics engineering capability required to strengthen the single source of truth for mobile performance. It works at the intersection of data engineering, business intelligence and performance analytics, ensuring that mobile data is reliable, well documented, scalable and fit for use across dashboards, recurring reporting and business analysis.

  

The role will contribute to faster time\-to\-insight, reduced manual reconciliation, consistent KPI definitions, stronger data governance and improved stakeholder confidence in mobile reporting. It also supports the broader reporting automation and digitisation agenda by creating reusable data assets that can be consumed efficiently by analysts, reporting specialists and business stakeholders.

**Role Boundaries \& Accountability**
=====================================


The Analytics Engineer \- Mobile is accountable for the technical design and ongoing reliability of assigned analytics models and data products. The role does not independently approve business KPI definitions, source\-system ownership or enterprise governance policy. These are agreed with the Reporting and Digitisation Manager and the relevant business, data and governance owners. The role is expected to identify risks, recommend solutions and provide clear evidence to support decisions.

**Your responsibilities will include:**
---------------------------------------

* **Mobile Data Modelling \& Transformation:** Design, build and maintain robust transformation pipelines and analytics\-ready data models for mobile performance reporting. Structure fact, dimension and event\-based models using business\-friendly naming conventions and reusable design patterns.
* **Mobile KPI \& Semantic Layer Enablement:** Translate approved business definitions into governed measures, calculations and semantic models. Promote consistent interpretation of mobile KPIs across dashboards, reports and analytical use cases, with clear ownership and documentation.
* **Data Integration \& Reconciliation:** Bring together relevant mobile, customer, sales, product and financial data from approved enterprise sources. Support reconciliation across source systems and reporting outputs, identify data breaks and work with upstream owners to resolve root causes.
* **Data Quality, Testing \& Observability:** Implement automated tests, validation rules, anomaly checks, monitoring and alerting for mobile data products. Track quality issues, document known limitations and ensure corrective actions are visible and controlled.
* **Analytics Infrastructure \& Performance:** Optimise data models, queries and refresh patterns for reliability, usability, performance and cost. Build scalable assets that support recurring executive reporting as well as deeper operational analysis.
* **Self\-Service Analytics Enablement:** Create and maintain curated datasets, reporting views, documentation and reusable analytical assets that enable analysts and authorised business users to answer common mobile performance questions with reduced dependency on ad\-hoc extracts.

* **Reporting Automation Support:** Partner with reporting and digitisation specialists to automate mobile reporting workflows and eliminate repetitive manual preparation, manipulation and reconciliation activities.
* **Documentation, Metadata \& Lineage:** Maintain data dictionaries, metric definitions, model documentation, lineage and change records so that data assets are transparent, auditable and easier to support.
* **Governance, Security \& Compliance:** Apply approved data governance, access control, privacy, retention and security requirements to mobile data products. Ensure solutions are developed and operated in line with organisational standards.
* **Continuous Improvement:** Identify opportunities to improve the mobile analytics stack, engineering practices and delivery processes. Introduce fit\-for\-purpose automation, reusable components and engineering standards that improve speed and quality.

**Mobile Analytics Scope**
==========================


The role will support the development of trusted analytics products for mobile performance. The exact KPI catalogue and source\-system scope will be governed by approved Business Performance definitions and priorities. Typical analytical domains may include:

* Mobile sales and activations performance, including achievement against approved targets.
* Revenue, usage and customer value views based on governed business definitions.
* Customer base movements, retention and churn\-related analysis where approved data is available.
* Product, channel, segment, account and regional performance views required by Business Performance.
* Pipeline, forecast and conversion analysis for mobile opportunities where relevant source data is available.
* Data\-quality and reconciliation views that make breaks, exceptions and unresolved variances visible.

**Technical \& Analytical Capabilities**
========================================

* **Advanced SQL \& Data Transformation:** Strong capability in SQL for complex transformations, data validation, performance optimisation and the development of production\-grade analytics models.
* **Analytics Engineering:** Practical experience with dbt or an equivalent transformation framework, including modular model design, testing, documentation, dependency management and deployment practices.
* **Data Modelling:** Experience designing dimensional, star, snowflake and event\-based models, with a strong understanding of facts, dimensions, grain, keys, slowly changing dimensions and reusable semantic structures.
* **Data Warehousing / Lakehouse:** Hands\-on experience with modern enterprise data warehouse or lakehouse platforms and the ability to work effectively with large, multi\-source datasets.
* **Python \& Automation:** Working proficiency in Python for data manipulation, validation, automation and analytics tooling, using fit\-for\-purpose libraries and controlled development practices.
* **Business Intelligence:** Experience enabling self\-service analytics and building curated datasets or semantic models for platforms such as Power BI, Qlik or comparable BI tools.
* **Version Control \& CI/CD:** Experience using Git and collaborative development workflows, with exposure to automated testing, code review, release control and CI/CD practices for data solutions.
* **Data Quality \& Observability:** Knowledge of testing frameworks, monitoring, anomaly detection, logging and incident\-management practices for analytics pipelines and models.
* **Cloud Data Services:** Working knowledge of at least one major cloud platform in the context of data storage, transformation, orchestration and analytics services.
* **Data Governance:** Understanding of data cataloguing, lineage, metadata, access control, retention, privacy and the practical application of governance standards

**Stakeholder Collaboration \& Ways of Working**
================================================

* Work closely with the Reporting and Digitisation Manager to translate the mobile reporting roadmap into prioritised technical deliverables.
* Partner with reporting specialists, analysts and business s

Analytics Engineer Mobile

At Cielo, we believe that furniture is more than just a product. It is about helping customers create beautiful spaces where life happens. Our showrooms are designed to inspire, and our Sales Consultants play a vital role in guiding customers through their journey to find the perfect pieces for their homes. We are looking for passionate, service\-driven individuals who enjoy connecting with people and delivering a premium retail experience. If you take pride in building relationships and helping customers make confident choices, Cielo offers an exciting opportunity to grow in a stylish and dynamic retail environment.

  

Join Cielo, where luxury retail meets exceptional customer experience.

 **Key Responsibilities:**  

* Deliver premium customer service
* Drive sales targets
* Present product solutions
* Support customer journeys
 **Skills and Requirements:**  

* Customer service mindset
* Strong communication skills
* Professional presentation
 **Minimum Requirements:**  

* Grade 12
* 3 years retail sales experience
* Luxury retail experience advantageous
  

Help inspire modern living. Apply now!

Sales Consultant

Adcock Ingram Holdings Limited and its Subsidiaries (“we”, “us”) is committed to protecting and respecting your privacy. Our Privacy Notice sets out the basis on which personal information collected inter alia from you, social media, recruitment agencies and our website, will be processed by us. The Privacy notice is available on our website www.adcock.co.za. One of the conditions under the Protection of Personal Information Act 4 of 2013 (POPIA) provides that candidates have the right to be in…

**Job Classification**
----------------------


147723


Job Post End Date: 21 September 2026


**Job Family**
--------------


Human Resources


**Career Stream**
-----------------


Hr Operations
**Leadership Pipeline**
-----------------------


Manage Self: Technical
**Job Purpose**
---------------


To provide employees and retirement fund members with support on employee\-related administration, Human Resources policies, and employee benefit matters, while ensuring the accuracy and integrity of employee and fund member information through effective stakeholder engagement, data management, governance support, and oversight of outsourced retirement fund administration services.


**Job Responsibilities**
------------------------


* Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Staff surveys etc.).
* Support Nedbank efforts to create a great place to work and bank by participating in Nedbank corporate citizenship initiatives.
* Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
* Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
* Keep abreast of legislation and other industry changes that impacts on role by reading relevant newsletters; websites and attending communication sessions.
* Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
* Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
* Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed; experience gained and certifications obtained within specified time frames.
* Maintain knowledge management; and improve team success by sharing knowledge with team and by ensuring that information is provided correctly to stakeholders.
* Maintain cooperative working relationships with clients and Human Resources through ongoing feedback and proactive communication.
* Facilitate member communication, education, and engagement initiatives, including benefit statements, awareness campaigns, and retirement planning support.
* Meet client needs and ensure delivery to clients by executing agreed service standards and proactively managing quality of data.
* Build and maintain stakeholder relationships and remain up to date with changes in client environments that impact HR by engaging with stakeholders on a regular basis.
* Manage retirement fund and employee benefit administration activities by coordinating member life\-cycle events, maintaining accurate member data, monitoring claims and benefit processes, and liaising with stakeholders and Service Provider to ensure efficient and compliant service delivery.
* Ensure availability of information; accurate record keeping and audit trails by compiling; maintaining and scanning staff image files to employee files.
* Log all interactions related to client queries / requests on relevant system by ensuring end\-to\-end logging and tracking of activities via service desk.
* Provide employees, retirement fund members, retirees, beneficiaries, and other stakeholders with accurate information and administrative guidance on retirement fund benefits, claim procedures, fund rules and relevant policies to promote understanding and informed decision\-making, without providing financial, legal or investment advice.
* Assist HR and line managers with queries by providing support and making appropriate suggestions on Employee Administration matters.
* Provide guidance to employees and Nedbank retirees regarding benefit offerings by responding to queries.
* Managed operational expenses against targets by remaining within budget. Audit input data by checking data integrity according to standards before processing.
**People Specification**
------------------------


**Essential Qualifications \- NQF Level**
-----------------------------------------


* Matric / Grade 12 / National Senior Certificate
**Preferred Qualification**
---------------------------


Matric plus Certificate / Diploma / Degree in Human Resources or related field


**Minimum Experience Level**
----------------------------


Experience working with:


* Pension funds
* Provident funds
* Employee benefits
* Knowledge of the Pension Funds Act.
* Experience in a corporate retirement fund environment.
**Technical / Professional Knowledge**
--------------------------------------


* Administrative procedures and systems
* Data analysis
* Governance, Risk and Controls
* Microsoft Office
* Relevant regulatory knowledge
* Business writing skills
* Cluster Specific Operational Knowledge
* sap HCM and /or other ERP System includning scoping, blue printing ,testing etc
* Payroll Processing and Calculatuions
**Behavioural Competencies**
----------------------------


* Applied Learning
* Attention to detail
* Building Customer Loyalty
* Communication
* Managing Work
* Quality Orientation
* Technical/Professional Knowledge and Skills
\-


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Administrator : Retirement Fund

JOB OVERVIEW We are seeking a passionate, empathic and friendly Customer Service Representative (CSR) to join our dynamic and growing team and provide top-notch service to our customers over the phone and using written communications. As a CSR, you will interact directly with our customers to answer inquiries, resolve any emerging problems, provide product/service information, and maintain high customer satisfaction and our company’s reputation for high-quality service. ROLES & RESPONSIBILITIES…

Customer Service Desk - Technical required for our reputable Client who provides cost-effective technological solutions for risk mitigation, operation and management of their clients’ bulk handling operations across a wide variety of industries. Candidates are required to have a strong understanding of MS Windows, general PC hardware as well as computer networks (TCP/IP, Ethernet, IP addressing). We require candidates with experience working in a technical support / helpdesk environment whilst …

Customer Service Desk - Technical

**CALL CENTRE AGENT**


Join Our Team at IIE Rosebank International


The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank International has grown to a student population of more than 45,000 students nationwide.


As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.


Join us on our journey of shaping futures!

 **Job Purpose:**


To recruit new students through the application of the Rosebank International methodology, effective stakeholder relationship management and brand awareness.

 **Duties \& Responsibilities:**


Cold Calling

* View existing student databases and contact existing students for referrals.
* Contact parents of existing students and enquire about sibling's prospective enrolment at Rosebank College.
* Resurrect in\-active students from database.
* Contact prospective students to market the brand.


Telephonic Consultations

* Make initial telephonic contact with prospective students.
* Introduce the brand.
* Invite them for telephonic interviews to discuss prospective career options.
* Set up telephonic consultations.
* Explain the purpose of the interview and the process.
* Acquire and capture student's details on the database.
* Present the Rosebank College philosophy.
* Ask career\-specific questions to establish a course of interest.
* Discuss the course/s in detail.
* Check for understanding.
* Respond to the prospects’/ student's queries and concerns.
* Advise students/prospects regarding acceptance into Rosebank College
* Build rapport with the students during the interview process.
* Advise students of the application closing date.

 **Minimum Requirements:**


Qualifications

* Matric (NQF Level 4 Qualification)
* Sales qualification \- Ideal


Experience

* Sales experience (1 Year)

 **Key Competencies**

* Ability to manage time effectively.
* Attention to detail.
* Customer service orientated.
* Ability to effectively cope with change.
* Deadline\-orientated and can work well under pressure.
* Be able to work in a team environment.
* Effective communication skills

 ***Rosebank International is an equal opportunities employer however*** ***preference will be given to EE and South African candidates.***

Customer Service Jobs in Johannesburg - Page 7

Vacancies (page 7 of 8)