Browse live customer service jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Customer Service Retention Specialist Our international client is currently seeking a qualified and experienced candidate to join their team. This is a remote position within the entertainment and film industry. Candidates must meet the below minimum requirements to be considered for the position. Qualifications: GR12 Diploma or degree in Marketing or Business Management is preferred Any customer service/marketing certificates Experience: Minimum of 2 years’ customer service experience required…

Customer Service Retention Specialist

NEW VACANCY – Customer Service Representative Our client in the automotive and transport industry is seeking an experienced Customer Service Representative / Breakdown Coordinator to join their team. The successful candidate will manage commercial vehicle breakdowns, coordinate repairs with dealers and workshops, and provide exceptional customer support in a fast-paced call centre environment. Previous experience within transport, fleet, automotive, or breakdown services is essential. Shift wor…

Customer Service Representative

Location: Fourways, Gauteng Position Overview Are you a customer-centric professional who loves building relationships both online and on the road? We want you on our team! We are looking for a Customer Service Manager who will not only spend time delivering top-tier support from the office, but go out into the field and see our valued clients face-to-face to build strong relationships, and ensure product/service satisfaction. Duties and Responsibilities Inbound & Desk Support Respond promptly …

Customer Service Manager

Reference: JHB002530-KDW-1 CUSTOMER SERVICE ADVISOR Location: City Deep, JHB Central NON-NEGOTIABLE REQUIREMENTS: Mechanical / Electrical Qualification or Red Seal. Rotating equipment exp. Quotations from job card experience essential. ROLE OVERVIEW: The Service Centre Planner provides administrative and operational support to ensure the smooth running of the service centre, including workshop coordination, records management, and system updates. The role involves monitoring equipment and asset…

Customer Service Advisor

Reference: CPT000378-HG-1 NEW VACANCY – Customer Service Representative / Breakdown Coordinator Our client in the automotive and transport industry is seeking an experienced Customer Service Representative / Breakdown Coordinator to join their team. The successful candidate will manage commercial vehicle breakdowns, coordinate repairs with dealers and workshops, and provide exceptional customer support in a fast-paced call centre environment. Previous experience within transport, fleet, automot…

Customer Service Representative Johannesburg

Develop relationships with customers by understanding their needs and providing excellent service by email, phone, videocon, and face\-to\-face from our branches.
 



  





**Responsibilities:**



* Understand customer needs through their journey, from first contact to pre\-sales to ongoing and after\-sales support.
* Manage first contact with prospective customers by evaluating their potential ongoing needs and then either introducing them to the products and services or sharing qualified leads with the relevant colleagues.
* Be an excellent brand ambassador as potential first contact with a new customer.
* Be aware of the target service levels specifically when it comes to service\-related matters such as first response time, first time resolution, webstore engagement, quote follow up, case resolutions, order/quote processing, managing backorders.
* Process all customer orders accurately and timely to improved customer satisfaction, regular updates and feedback to customers regarding the status of their orders, promote our website as a tool to enhance the customer experience.
* Manage your quote pipeline through regular follow ups with customers. Follow quotes through to resolution and close off quote on the system. Follow up on RMA’s to ensure transactions are not delayed, basic product testing for incoming returns.
* Record all relevant customer information on our ERP report log customer complaints, technical cases, quotes/sales orders, customer record, deep customer engagements.
* Understand other departments responsibilities and competencies and excellent internal, proactive communication to ensure customer satisfaction.



  





**Essential Requirements:**



* An electrical or mechatronics qualification will be beneficial.
* Knowledge of industrial automation products.
* Knowledge of application of products in the field.
* Basic technical knowledge in the fields of power distribution, motor control and energy management.
* Previous experience in a comparable customer service role in the electrical or industrial automation industry.
* Brand ambassador.

Customer Support Representative

Frogfoot, we are in search of a Customer Service Agent to join the Customer Experience Team. Purpose of the Role This role is perfect for someone who is passionate about delivering exceptional customer experiences and enjoys helping people solve problems. As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, empathetic, and efficient support across multiple communication channels. You will play a key role in building customer trust and lo…

Customer Service Agent - JHB

Operations Manager: Customer Service Department Manage national customer experience and cargo operations for an air cargo specialist. Johannesburg, Aviation and Logistics Industry, 8-5, R 32 500.00 Ctc Provident Fund, Medical Insurance. About Our Client Our client is an air cargo specialist operating under the motto every kilo counts. The company focuses on domestic operations, cargo acceptance, handling, carriage, and pet lounge services. They are committed to the Employment Equity Act and foc…

Operations Manager: Customer Service Department

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.Job PurposeObtain and capture information from insured or designated persons for purpose of settling claim with insurance carrier. To assist with administrative amendments, provide information and insights on policies, additional benefits and up-sell products to the customer.ResponsibilitiesCustomer Management (External and Internal)Help manage cust…

Customer Service Consultant

A leading organisation within the logistics and cargo operations industry is currently seeking an experienced and customer-focused Operations Manager to join their Johannesburg branch. The successful candidate will be responsible for overseeing customer service operations, stakeholder engagement, operational performance, regulatory compliance, people management, and overall service delivery within a fast-paced operational environment. This role is ideally suited to a strong leader with proven m…

Manager Customer Service Johannesburg

Job Specification Customer Support (Phone/Email Process) - South Africa START DATE: ASAP YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE WITH A MINIMUM 15INCH SCREEN WITH HEADSET. THE ROLE IS 5 DAYS PER WEEK (40-52 hours). You must complete the assessments to be considered for this role and be able to complete the below shifts Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry. Excevo …

Customer Service - Email/Telephone (South Africa) - Work from home

**Job title:** Business Development Geotechnical Sales Specialist – Mincon  

**Department:** Sales / Construction \& Geotechnical  

**Reports to:** Regional Sales Manager / Geotechnical Sales Manager / GM

  


**Job purpose:**  

  

Drive sustainable sales and margin growth for Mincon’s geotechnical and construction drilling solutions (casing advance systems, DTH hammers and bits, piling and foundation tools) by identifying, developing, and closing opportunities with contractors and project owners in mining, construction, and infrastructure markets.

 **Key responsibilities:**


* Develop and execute a Regional business development plan focused on geotechnical and construction drilling applications (piling, micro piling, underpinning, overburden drilling, HDD, fore poling).
* Identify, qualify, and pursue new business with foundation, ground‑engineering and drilling contractors, mining houses, and infrastructure project owners and consultants.
* Proactively track major construction and mining projects from early planning through award; position Mincon solutions in tenders, specifications, and contractor proposals.
* Promote Mincon’s geotechnical product range (casing advance systems, ring‑bit systems, overburden systems, DTH hammers, bits, and drilling accessories), ensuring correct technical selection for ground conditions and rig capabilities.
* Prepare and deliver technical sales presentations, demonstrations, quotations, and tender responses in line with pricing and margin guidelines.
* Negotiate commercial terms and close orders in collaboration with the regional sales manager and local branch teams, ensuring profitable growth and customer satisfaction.
* Maintain a structured opportunity and account pipeline in the CRM, providing accurate monthly forecasts, activity reports, and market intelligence.
* Work closely with Mincon’s service, product management, and Geotechnical Centre of Excellence to resolve technical issues, optimize performance on site, and feedback product improvement opportunities.
* Coordinate and support field trials, operator training, and product introductions at key customer sites.
* Represent Mincon at industry events, conferences, and customer days to strengthen brand presence and generate qualified leads.
  


**Required qualifications and experience:**


* Degree or diploma in civil / geotechnical / mining engineering, geology, or related field; or substantial practical experience in geotechnical or drilling operations.
* Proven track record (**typically 3–5\+ year**s) in technical sales, business development, or project\-focused roles in geotechnical, foundation, drilling, or mining equipment/services.
* Strong understanding of geotechnical and construction drilling methods (DTH, casing advance, rotary, HDD, forepoling, piling and micropiling), site constraints, and ground conditions.
* Demonstrated ability to build and manage key accounts, develop new markets, and deliver against revenue and margin targets.
* Proficiency with CRM and MS Office; able to interpret project, pricing, and basic financial metrics (volumes, revenue, margin).
* Willingness to travel frequently within the region to visit customers, job sites, and Mincon locations.
  


**Competencies and** **behaviours:**


* Strong **customer** focus and relationship\-building skills at operational and management levels.
* Clear technical communication skills, able to translate drilling concepts into practical value for customers.
* Results\-driven mindset, comfortable working to targets and managing a high\-activity pipeline.
* Collaborative approach, working effectively with internal engineering, service, and operations teams.
* High safety awareness and professionalism when visiting and supporting active sites.
  


**Optional: key performance indicators:**


* Annual sales revenue and gross margin for geotechnical products in the assigned Region.
* Number and value of new accounts opened, and strategic projects won per year.
* Hit rate on tenders/quotations and pipeline conversion ratio.
* Customer retention and satisfaction for key accounts.

Business Development Geotechnical Sales Specialist

**Position Title: Account Manager**



Reports To: Head of Account Management



Location: Hybrid \- Johannesburg Office \& Remote



Department: Account Management

 **Job Purpose:**



The Account Manager is responsible for managing a diverse portfolio of client accounts. The role focuses on client retention, revenue growth, contract renewals, and consistent engagement. Account Managers act as trusted advisors, ensuring clients derive maximum value from Trade Shield’s solutions while identifying opportunities for expansion.

 **1\. Client Retention (30%)**



Ensuring the long\-term success of Trade Shield’s clients by proactively managing contract renewals, mitigating churn risks, and maintaining high retention rates.


* Lead contract renewal processes, ensuring seamless transitions and minimising client churn.
* Identify early signs of disengagement or dissatisfaction and take proactive measures to address concerns.
* Ensure smooth migration of month\-to\-month clients to 12\-month agreements to drive long\-term commitment.
* Work closely with internal teams to resolve client issues efficiently, preventing escalation.
* Educate clients on Trade Shield’s value proposition, reinforcing the importance of continued partnership.

  


**2\. Relationship Management \& Engagement (25%)**



Building and maintaining strong, trust\-based relationships with key stakeholders to drive client satisfaction and loyalty.


* Act as the primary point of contact for clients, ensuring they receive a high level of engagement and support.
* Conduct regular check\-ins, including Quarterly Business Reviews (QBRs) and Strategic Business Reviews (SBRs), to assess client satisfaction and strategic alignment.
* Develop deep relationships with key decision\-makers, including CFOs, Credit Managers, and Risk Leaders, to strengthen Trade Shield’s position as a strategic partner.
* Provide advisory support to clients, helping them enhance their credit decisioning and risk management processes.
* Foster a customer\-first mindset within internal teams, ensuring all interactions contribute to long\-term client relationships.

  


**3\. Revenue Growth \& Expansion (30%**)



Driving revenue growth by identifying upsell and cross\-sell opportunities, increasing product adoption, and expanding Trade Shield’s footprint within existing clients.


* Identify and execute on upselling and cross\-selling opportunities for additional Trade Shield solutions.
* Drive adoption of advanced analytics, automation features, and premium service offerings to enhance client value.
* Collaborate with internal teams to expand Trade Shield’s presence within existing accounts.
* Use data\-driven insights to recommend tailored solutions that align with clients' evolving needs.
* Track and report on account growth metrics, ensuring revenue expansion targets are met.

  


**4\. Operational Excellence \& Internal Collaboration (15%)**



Ensuring internal processes, data integrity, and collaboration across teams to support effective client management.


* Maintain accurate client records, engagement history, and activity logs in the CRM to ensure visibility and data integrity.
* Collaborate with internal teams to ensure client feedback informs product development and operational improvements.
* Monitor and report on client health scores and engagement metrics, ensuring proactive management of accounts.
* Ensure compliance with internal processes, policies, and payment terms to maintain financial stability and operational efficiency.
* Continuously refine and improve account management best practices, driving efficiency and effectiveness in the role.

  


**5\. Impact \& Success Metrics**


* Achievement of assigned OKRs or targets.
* Efficiency improvements in assigned processes.
* Positive feedback from internal and external stakeholders.

  


**6\. Required Skills \& Experience**


* Bachelor’s degree or diploma in Business, Marketing, Finance, or similar.
* 5–8 years of experience in Account Management, Sales, or Customer Success.
* Exposure to B2B SaaS, financial services, or trade credit is an advantage.
* Excellent client communication and problem\-solving skills.
* Proactive mindset with a desire to learn and grow into a senior role.

Customer Service Jobs in Johannesburg - Page 6

Vacancies (page 6 of 6)