Browse live customer service jobs in Pretoria, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Duties and Responsibilities:**

  

* Exceed customer expectations by practicing customer selling techniques.
* Adhere to stock loss controls in store.
* Ensure individual targets are met consistently.
* Ability to maximise and drive sales by identifying opportunities to increase turnover.
* Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
* Create an inspiring environment.

  



**Behavioural Requirements:**


* Honesty in dealing with cash and finances.
* Building \& maintaining relationships
* Innovation \& change management
* Thinking adaptability
* Taking ownership

**Minimum Requirement.**

* 6 months of retail experience
* Matric or Equivalent
* Clear Criminal record
* Microsoft – Computer Proficiency
* Ability to communicate effectively.
* Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)

Permanent Part-Time Sales Assistant - Old Khaki - Atterbury

**Direct Reporting Line:**  

Head of Humanities  

  

**Emeris** consolidates resources and expertise from **IIE Varsity College, IIE MSA, IIE\-Vega School, and IIE School of Hospitality \& Service Management**, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.
  

  

**Emeris Pretoria has a vacancy for a Lecturer \-Psychology for School of Humanities And Social Sciences.**  

  

**Duties and Responsibilities:** **Lecturing**

* Lecture on programmes (must lecture on an IIE qualification) across various modes of delivery where relevant
* Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessments scripts that fall within their subject fields, where necessary across IIE sites of delivery

 **Lecturer Development and Support**

* Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one\-on\-one consultations

 **Student Development \& Support**

* Championing/leading and managing academic development and support for a specific programme and its students
* Tracking student success and implementing support interventions where required

**Research \& Scholarship**

* The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Emeris achieving its annual research output targets

**Competencies / Skills required:**

* Superior communication (written and verbal) and organisational skills
* Demonstrated ability to manage work and self proactively
* Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice
* Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance
* Passion for Customer Service
* Experience in the use of technology to enhance learning is an added advantage

**Minimum Qualification Requirement:**  

* MA Degree in Psychology
* HPCSA registration in Clinical or Counselling Psychology would be advantageous.

**Minimum Work Experience Requirement:**  

* Minimum of 3 years industry and/or academia

**Salary:**  

* Competitive salary commensurate with experience.

**Benefits:**  

* Lifelong learning opportunities through LinkedIn Learning subscriptions.
* Staff and family discounts on educational programs within our brand portfolio.
* Incentive bonus structure based on performance and achievement of goals.
* Birthday vouchers to celebrate your special day.
* Competitive annual leave allowance for well\-deserved time off and rejuvenation.

**Application Response:**  

* Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

**Technical Support:**

* Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

**Emeris** is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.

Lecturer - Psychology

**Direct Reporting Line:**  

Head of Law  

  

**Emeris** consolidates resources and expertise from **IIE Varsity College, IIE MSA, IIE\-Vega School, and IIE School of Hospitality \& Service Management**, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.
  

  

**Emeris Pretoria has a vacancy for a Lecturer \- Law.**  

  

**Duties and Responsibilities:** **Lecturing**

* Lecture on programmes across various modes of delivery where relevant
* Marking of assessments and feedback to students in subjects lectured. May be required to internally moderate assessment scripts that fall within their subject fields, where necessary across IIE sites of delivery

**Lecturer Development and Support**

* Assist in lecturer development and support processes and procedures. This may include conducting peer reviews, facilitating workshops and one\-on\-one consultations

 **Student Development \& Support**

* Championing/leading and managing academic development and support for a specific programme and its students
* Tracking student success and implementing support interventions where required

 **Research \& Scholarship**

* The incumbent is required to promote a culture of scholarship within their practice, discipline and campus/team and is also required to contribute towards The IIE’s Varsity College achieving its annual research output targets
* Supervising undergraduate research reports

**Competencies Required:**

* Superior communication (written and verbal) and organisational skills
* Demonstrated ability to manage work and self proactively
* Able to demonstrate a proven track record of effective teaching in subject area based on a reflective practice
* Able to demonstrate the ability to manage relationships with managers and staff effectively in terms of motivation, quality and performance
* Passion for Customer Service
* Experience in the use of technology to enhance learning is an added advantage
* Must display team work skills
* Good interpersonal skills
* Strong work ethic and conduct themselves with honesty and integrity

 **Minimum Education Requirements:**

* Master of Law (LLM)
* Preferably an admitted attorney/advocate or in possession of any relevant legal professional title
* Proven track record of academic publications is an advantage.

 **Minimum Work Experience Requirements:**

* Minimum of 2 to 3 years of lecturing experience (on law qualifications)
* Minimum of 3 years industry experience

**Salary:**  

* Competitive salary commensurate with experience.

**Benefits:**  

* Lifelong learning opportunities through LinkedIn Learning subscriptions.
* Staff and family discounts on educational programs within our brand portfolio.
* Incentive bonus structure based on performance and achievement of goals.
* Birthday vouchers to celebrate your special day.
* Competitive annual leave allowance for well\-deserved time off and rejuvenation.

**Application Response:**  

* Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

**Technical Support:**

* Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

**Emeris** is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.

Lecturer - Law

**Listing reference:** 026871
**Listing status:** Online
**Apply by:** 28 September 2026
##### **Position summary**


**Industry:** FMCG \& Supply Management
**Job category:** Other: FMCG, Retail, Wholesale and Supply Chain
**Location:** Pretoria
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
##### **Job description**


**Job Purpose:**


* To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

**Job Objectives:**


* To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
* To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
* To successfully manage in\-store execution of all visual merchandising, ensuring that in\-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
* To ensure competent and motivated employees through effective selection, leadership, management and on\-going development in order to build capacity and capability to meet current and future business needs.
* To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
* To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
* To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
* To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
* To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
##### **Minimum requirements**


**Education and Experience Requirements:**


* Essential: Grade 12 (Maths 50% and English 50%)
* Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
* Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
* Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

**Job Knowledge and Skills Required:**


* Sound understanding and application of financial management principles
* Strong retail/FMCG background and understanding of merchandising and promotions principles
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of Customer service excellence
* Knowledge of labour legislation and IR practices
* Knowledge of competency based interviewing
* Sound managerial skills
* Results and target driven
* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Strong financial acumen

**Essential Competencies**


* Leading and Supervising
* Planning and Organising
* Delivering Results and Meeting Customer Expectations
* Entrepreneurial and Commercial Thinking
* Deciding and Initiating Action
* Working with people
* Analysing
* Coping with Pressures and Setbacks

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹**


 **We also encourage people with disabilities to apply.**

Store Manager

**Requisition Details**
-----------------------


REQ Number\-147920


Closing Date \-28 September 2026


Location \-Ga Rankuwa


**Job Family**
--------------


Sales and Service


**Career Stream**
-----------------


Client Service


**Leadership Pipeline**
-----------------------


Manage Self: Technical (MST)


**Job Purpose**
---------------


To educate clients on the convenience, security and functionality of digital and self\-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.


**Job Responsibilities**
------------------------


Client Engagement:


* Address any concerns relating to the queue flow or digital devices.
* Assist client to download online applications and resolve any log in issues.
* Assist the client to buy value\-added services (e.g. pre\-paid data and airtime) online or through a self\-service device.
* Assist the client to obtain statements, cards and other relevant documentation from self\-service zones.
* Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
* Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
* Educate clients and potential clients on how to subscribe and service their account.
* Educate clients on self\-service, digital functionality and features.
* Facilitate a conversation with the client to assist them to complete their service needs online.
* Identify quality sales leads and enable cross\-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
* Meet, greet, establish and clarify client needs and verify documentation and direct clients.
* Nurture strong, long\-standing client relationships.
* Own the client request end to end and route for alternative intervention if not equipped to service the client.
* Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:


* Accept and service cash transactions over the counter.
* Action control check list applicable to teller, enquiries and foreign functions daily.
* Balance and secure branch stock holding (e.g. cards).
* Control the queuing process and prioritise clients with special needs.
* Destroy old stock (e.g. cards) identified by reports.
* Enable the further processing of inter\-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
* Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
* Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
* Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
* Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
* Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
* Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:


* Mitigate risk by controlling counter and drop safe limits according to policy.
* Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:


* Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
* Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
* Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
* Improve digital enticement and migration volumes to self\-service devices and online channels.
  
**Essential Qualifications \- NQF Level**
-----------------------------------------


* Diploma
**Preferred Qualification**
---------------------------


* Banking Services (example, Higher Certificate in Banking Services \- NQF5\)
**Minimum Experience Level**
----------------------------


* 1 \- 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
**Technical / Professional Knowledge**
--------------------------------------


* Customer service principles
* Product Knowledge
* Problem solving skills
* Relationship management
* Nedbank security policies and procedures
* Governance, Risk and Controls
* Forex product
**Behavioural Competencies**
----------------------------


* Building Customer Loyalty
* Earning Trust
* Collaborating
* Managing Work
* Adaptability
* Stress Tolerance
* Continuous Learning
\-


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

80 Hour Service Consultant

**Sales Representative: Parts – Multifranchise Centurion**

 **Job Summary:**  

We are seeking a dynamic and motivated individual to join our team as a Sales Representative for parts. The Sales Representative will be responsible for driving sales of parts products to new and existing customers. The ideal candidate will have excellent communication skills, a strong sales background, and a passion for building relationships with customers in the automotive industry.  

  

**Key Responsibilities:**  

* Develop and maintain relationships with customers in the automotive industry to drive sales of parts products
* Meet and exceed sales targets and goals set by the company
* Identify and pursue new business opportunities within the assigned territory
* Provide exceptional customer service and support to customers
* Collaborate with the parts department to ensure proper inventory levels and product availability
* Maintain accurate and up\-to\-date sales records and reports
* Stay informed about industry trends, market conditions, and competitor activities


  

**Qualifications:**  

* High school diploma or equivalent; college degree preferred
* Minimum of 2 years of sales experience, preferably in the automotive industry or related field
* Strong communication and interpersonal skills
* Solid understanding of sales techniques and strategies
* Ability to work independently and as part of a team
* Proficient in Microsoft Office applications
* Valid driver's license and clean driving record

Sales Representative: Parts - Multifranchise Centurion

**Primary Responsibilities:**

1\. Overseeing daily restaurant operations

2\. Managing staff

3\. Ensuring customer satisfaction and service quality

**Operational Duties:**

1\. Inventory management (food, beverages, supplies)

2\. Maintaining health and safety standards

3\. Coordinating events and reservations

4\. Handling customer complaints and feedback

**Staff Management:**

1\. Conducting performance evaluations

2\. Managing conflicts and resolving issues

3\. Ensuring staff compliance with policies

**Customer Service:**

1\. Ensuring exceptional customer experiences

2\. Responding to customer feedback and concerns

3\. Building relationships with regular customers

4\. Maintaining high levels of customer satisfaction

**Administrative Tasks:**

1\. Maintaining records and reports

2\. Uploading invoices and credit notes

**Leadership:**

1\. Motivating and inspiring staff

2\. Leading by example

3\. Fostering a positive work environment

4\. Encouraging teamwork and collaboration

5\. Developing future leaders

Job Types: Full\-time, Permanent

Pay: Up to R12 000,00 per month

Application Question(s):

* Are you able to work overtime?

Education:

* Certificate (Required)

Location:

* Pretoria, Gauteng (Required)

Work Location: In person

Junior Restaurant Manager

**Empowering careers at ARJO**
**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**
**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**
 Empowering careers at ARJO
   

  

 At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
   

  

 This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
   

  

 The Rental Technician is responsible for the efficient delivery, installation, exchange, and collection of rental mattress and pump systems, ensuring all customer requirements and Service Level Agreements (SLAs) are met. The role focuses on maintaining accurate records, safeguarding company assets, ensuring equipment traceability, and providing excellent customer service. By adhering to company policies, procedures, and quality standards, the Rental Technician contributes to operational efficiency, billing accuracy, customer satisfaction, and the overall success of rental operations.
   

  

 As the Rental Technician (12\-Month Fixed\-Term Contract ) you will be responsible for:
   

  

 Essential Duties and Responsibilities:
   

  

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below is representative of the knowledge, skill, and/or ability required.
   

  

 Customer Service \& Relationship Management
   

  

 Build and maintain strong professional relationships with customers in hospitals, clinics, aged care facilities, and other healthcare institutions.
   

  

 Deliver excellent customer service and clinical support when required.
   

  

 Ensure effective communication with ward staff, nursing personnel, matrons, personal assistants, and other customer representatives regarding deliveries, installations, collections, exchanges, and service matters.
   

  

 Represent the company professionally at all customer sites.
   

  

 Escalate customer concerns, complaints, or service issues to the Rental Operations Supervisor where necessary.
   

  

 Service Delivery \& SLA Compliance
   

  

 Deliver and install, exchange, and collect rental systems within the company SLA requirements, within the required 4\-hour turnaround time from receipt of the customer request.
   

  

 Ensure the correct mattress and pump system is delivered, installed, and collected from the correct ward, department, or patient location.
   

  

 Troubleshoot and perform fault finding on rental pumps and mattress systems.
   

  

* Provide installation and operational training to end users when required.
* Be available for after\-hours standby and call\-out duties on a rostered basis or as instructed.
* Ensure efficient service turnaround through effective route planning and stock management.


 Rental System \& Asset Management
   

  

 Demonstrate sound knowledge of all company rental mattress and pump systems.
   

  

* Correctly identify all rental assets and associated serial numbers.


 Maintain accountability for rental equipment assigned, transported, installed, exchanged, and collected.
   

  

 Ensure all rental assets are handled, transported, and stored correctly to prevent damage and extend asset life.
   

  

 Assist in cleaning, decontamination, and infection control processes as required.
   

  

 Report lost, damaged, missing, or non\-functional equipment immediately.
   

  

 Conduct cycle counts, stock takes, and asset verification activities as required.
   

  

 Data Capture, Documentation \& System Accuracy
   

  

 Accurately capture all installation, cancellation, and fault replacement transactions on the Array system or any designated company platform.
   

  

 Ensure all customer details, patient information, ward details, contact information, asset details, serial numbers, installation, and collection dates are verified for completeness and captured accurately.
   

  

 Ensure all transaction records support accurate billing, reporting, and asset traceability.
   

  

* Promptly correct any identified discrepancies or data errors.


 Maintain accurate transaction logs and service records for all rental assets.
   

  

 Customer Sign\-Off \& Record Management
   

  

 Obtain all required customer signatures electronically on the Array system for installations, exchanges, and cancellations.
   

  

 Ensure installation and installation registers are completed accurately and signed by the customer at the time of service.
   

  

 Ensure cancellation and collection registers are completed accurately and signed by the customer at the time of service.
   

  

 Ensure physical registers correspond with transactions captured on Array.
   

  

 Maintain complete, accurate, and auditable records in accordance with company requirements.
   

  

 Submit completed documentation within required times.
   

  

 Vehicle Management
   

  

 Maintain company vehicles in a safe, clean, lawful, and roadworthy condition.
   

  

 Conduct daily vehicle inspections and complete required vehicle checklists.
   

  

 Report accidents, damages, defects, maintenance requirements, and licensing concerns immediately.
   

  

 Comply with all company vehicle policies and road traffic regulations.
   

  

 Ensure vehicles carry adequate stock to support efficient service delivery.
   

  

 Operational Support
   

  

 Assist with laundry, decontamination, and operational activities when required.
   

  

 Work collaboratively with Rental Operations, Customer Service, Billing, and Technical Service teams.
   

  

 Advise management of operational trends, risks, customer feedback, and market developments.
   

  

**Perform Any Other Duties Reasonably Required By Management.**
 Quality, Health \& Safety
   

  

 Build quality into all aspects of work by maintaining compliance with company quality standards and procedures.
   

  

 Comply with all infection prevention and control requirements.
   

  

 Take reasonable care for personal safety and the safety of others.
   

  

 Report hazards, incidents, unsafe conditions, and accidents immediately.
   

  

 Maintain compliance with all company policies, procedures, and regulatory requirements.
   

  

 Administrative Duties:
   

  

 Complete all installation, cancellation, and fault replacement records accurately.
   

  

 Complete transactions logs relating to bed days, contracts, asset movements, serial numbers, customer details, service records, and rental activity.
   

  

 Complete vehicle inspection checklists, handover documentation, and cleaning records.
   

  

* Ensure all customer signoffs are obtained and retained.


 Maintain accurate and complete records to support billing processes.
   

  

 Ensure all documentation is submitted within required timelines.
   

  

 Ensure physical records and electronic records are aligned and auditable.
   

  

**Knowledge/Skills/Experience**
 Grade 12 or equivalent.
   

  

 1\-2 years' relevant work experience.
   

  

 Customer service experience.
   

  

 Previous experience working with job card or service management systems.
   

  

 Ability to accurately capture and manage electronic records.
   

  

 Experience using tablets, handheld devices, and mobile applications.
   

  

 Valid driver's license.
   

  

**Experience Driving And Maintaining a Company Vehicle.**
 Ability to work independently.
   

  

 Ability to manage

Rental Depot Technician - Inland (Samrand), South Africa

### **Job Description**


We are looking for a well\-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.### **Key Responsibilities**


Weekly and monthly sales targets Make over’s Know products of your counter and other houses Admin and paperwork Stock take and stock counts Housekeeping (i.e. keeping the counter clean) Liaise with Representatives Promotions and events### **Qualifications and Experience**


Experience / Knowledge: 1 year experience working with cosmetic products Basic understanding of how to do makeovers### **Competencies**


Excellent communication skills Good admin knowledge Target driven

Cosmetic Consultant - Generic - Cross Trained - Truworths The Grove Mall

Cosmetic Consultant - Generic - Cross Trained - Truworths Menlyn Mall

Cosmetic Consultant - Clinique - Cross Trained - Truworths Kolonnade

* Previous experience in retail, administration, customer service, or a similar branch environment
* Strong administrative and organisational skills
* Excellent customer service and communication abilities
* Experience with invoicing, quotations and customer transactions
* Good computer literacy; experience with Pastel or similar accounting systems would be advantageous
* Strong attention to detail and a high level of accuracy
* Ability to maintain accurate records and documentation
* Good numerical and cash\-handling skills
* Ability to work independently and take initiative when required
* Ability to manage multiple tasks and prioritise effectively
* A professional, friendly and customer\-focused approach
* Reliable, punctual and responsible work ethic
* Ability to assist with operational duties when required
* Experience in LPG, welding or related products would be advantageous

**Further requirements associated with this Position**

* Flexible working hours to accommodate operational requirements
* Own transport is essential and the ability to travel to the office after hours

Pay: From R13 000,00 per month

Work Location: In person

Branch Assistant

About the Role
  

We are seeking a Technician with 2\-3 years of demonstrable experience to join our dynamic team. This role focuses on providing technical support and ensuring the smooth operation of systems and technologies within our organization. You will play a critical role in troubleshooting issues and implementing solutions in a collaborative environment.

 **Why join Hyundai?**

**Progress Starts with People**


We believe that Progress for Humanity means enabling everyday progress through accessible mobility for everyday South Africans.


At Hyundai Automotive South Africa, Progress for Humanity is more than our brand promise, it is how we work together every day.


As Hyundaians, we are united by a shared commitment to creating a workplace where people feel valued, respected and empowered to do their best work. We believe progress happens when people feel they belong, have opportunities to grow, and are encouraged to contribute their unique perspectives.


Every Hyundaian plays a role in creating exceptional experiences for our customers, supporting one another, and driving our business forward through collaboration, continuous improvement and innovation.


If you are passionate about making a difference, embracing new opportunities and being part of a team where everyone belongs, we'd love to hear from you as we continue driving Progress for Humanity together.

  

Key Responsibilities
  

* Provide technical support to end\-users, resolving hardware and software issues in a timely manner.
* Assist in the setup, configuration, and maintenance of computer systems and networks.
* Conduct routine system checks and audits to ensure optimal performance and security of IT resources.
* Collaborate with cross\-functional teams to identify and implement technology improvements.
* Document technical processes, issues, and solutions for internal use and knowledge sharing.
* Monitor system performance and troubleshoot network issues as they arise.
* Participate in training sessions to educate team members on new technologies and upgrades.
* Support the implementation of various technology projects, ensuring alignment with organizational goals.

  

Requirements
  

* Proven track record in a technician role, with demonstrable experience in IT support or related fields.
* Strong troubleshooting skills with the ability to diagnose technical issues effectively.
* Proficiency in common operating systems, such as Windows and Linux.
* Familiarity with networking concepts and technologies, including routers, switches, and firewalls.
* Excellent communication skills, with the ability to convey technical information to non\-technical users.
* Ability to work both independently and as part of a team, ensuring collaboration on projects.

  

Preferred Qualifications
  

* Experience with ITIL frameworks and best practices.
* Relevant certifications, such as CompTIA A\+, Network\+, or Microsoft Certified Solutions Associate (MCSA).
* Familiarity with virtualization technologies and cloud services.
* Knowledge of cybersecurity principles and practices.
 **Equal Opportunity \& Belonging**


Hyundai Automotive South Africa is committed to creating a workplace where everyone feels they belong.


We celebrate diversity, value different perspectives and are committed to fair, equitable and inclusive employment practices. We welcome applications from suitably qualified candidates from all backgrounds who are passionate about contributing to our purpose.


Join a team where every Hyundaian belongs, every contribution matters, and together we drive Progress for Humanity.

Technician

**Job Description**
===================

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Hello Future Community Advisor


Welcome to **FNB** , the home of the **\#changeables** . We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.


As part of our **FNB Points of Presence (POP)** team, the **Community Advisor** plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.


Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.


**Please note that this is a 12\-Month Hourly Rate Contract (FNB Branch)**

Are you someone who can:


* Serve customers promptly and professionally, ensuring their needs are fully understood
* Deliver an excellent customer experience aligned to Balanced Scorecard service standards
* Achieve net profit growth through effective sales and service support
* Manage the migration of customers from traditional transactions to Self‑Service and digital channels
* Grow the active customer account base to expand overall client engagement
* Identify and maximise cross‑sell opportunities to strengthen customer relationships
* Track, control, and influence sales activities to achieve predetermined sales targets
* Track, control, and influence service activities to improve service efficiencies
* Provide efficient administration through careful planning, accurate reporting, and timely information updates
* Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
* Produce accurate and reliable sales and service statistics for management and decision‑making
* Comply with governance, legislative, and audit requirements
* Uphold FNB’s Golden Rules processes and procedures consistently
* Take accountability for self‑development and continuously grow personal capability

Qualification \& Experience Requirement


* **Minimum Qualification: Grade 12/ NQF Level 4**
* **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
* **1–3 years of experience** in customer‑facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:


* Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
* Confidence in guiding customers toward digital and Self‑Service solutions
* Ability to identify sales opportunities and support portfolio growth
* High levels of accuracy, discipline, and adherence to process
* Strong organising, planning, and time‑management capability
* Commitment to delivering consistent, exceptional service

You will have access to:


* A customer‑facing role within the FNB Points of Presence network
* Exposure to digital enablement, customer engagement, and frontline service practices
* Ongoing learning and development aligned to service, sales, and operational excellence
* A collaborative, supportive branch environment focused on customer delight

You can be a match if you are:


* Customer‑centric with a passion for delivering exceptional experiences
* Motivated by achieving performance targets
* Organised and detail‑driven with strong follow‑through
* Ethical, compliant, and aligned to governance requirements
* A strong team player who builds positive working relationships
* Proactive in your learning and personal development

**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Community Advisor** , delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.


All appointments will be made in line with **FirstRand Group’s Employment Equity Plan** . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

25/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

FNB Community Advisor

**Job Description**
===================

To support the proactive management of affluent client portfolio by partnering with Private Bankers to deliver insightful analysis, conduct research, and ensure seamless execution of sales and service activities. The job focuses on identifying opportunities to onboard new clients and expand relationships with existing ones.
* Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
* Understand and market all financial services solutions within the relevant business offering.
* Assist with profit growth for the business through.
* Ensure effective management of the leads pipeline.
* Develop, encourage and nurture collaborative relationships across the FRG.
* Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
* Contribute to innovation by finding faster and more accurate ways of working.
* Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
* Develop and manage key stakeholder relationships that enable achievement of operational objectives.
* Deliver exceptional and high\-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
* Act responsibly with work related resources in order to contribute to cost containment.
* Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
* Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
* Provide sound services and recommendations based on customer and client needs, current information and trends.
Achieve expected financial targets and uphold associated service levels.  
* 

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

24/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Banking Advisor Affluent

**Who are we?**

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world\-class quality and commitment that have come to distinguish Glacier.


**Purpose of the Role**
-----------------------

The Business Development Manager is responsible for implementing Glacier’s Covered Investment strategy across local platform and Sanlam Life wrapper solutions in support of Platform BDMs. The role focuses on growing the Sanlam Group’s retail investment market share through new business development, portfolio growth, Platform BDM support, SanlamConnect BC and SC enablement, intermediary enablement, and the delivery of a superior adviser experience. This includes providing dedicated specialist support to Platform BDMs across Glacier’s life and covered solution set, while leveraging a one\-to many enablement approaches to support SanlamConnect Consultants and intermediaries with the insights, tools, expertise, and market knowledge required to drive business growth and deliver improved client outcomes.

  

To lead business development teams by managing opportunity pipelines, overseeing feasibility and negotiation processes, and ensuring initiatives progress in line with strategic intent and governance requirements.

  

Location: Johannesburg, Constantia Kloof, or Pretoria, Sanlam Sanlynn, supporting the Team North regions.

  

**Overview of the Covered Business**

  

The Covered Business represents Glacier’s dedicated investment distribution and support capability across local platform covered solutions and Sanlam life wrapper offerings. It enables Platform BDMs, SanlamConnect Consultants and intermediaries to access specialist investment expertise, product insights, technical support, and practical enablement that support adviser conversations, business growth, and improved client outcomes. The Covered BDM plays a key role in strengthening Glacier’s adviser value proposition by bringing together investment expertise, platform capability, wrapper solutions, digital tools, and coordinated sales and service support.  



**Qualifications and Experience**  



* Undergraduate Degree / Honours Tertiary Degree
* CFP accreditation would be advantageous.
* A minimum of eight years’ experience in an investment industry distribution environment.
* Extensive experience supporting business growth through distribution channels and adviser enablement.
* A proven sales track record within the investment industry.
* Sound technical knowledge of retail covered solutions, collective investments, linked investment service provider platforms, and structured solutions.
* Valid driver’s license and own reliable vehicle.
* Willingness and ability to travel throughout the area of responsibility.
**Overview of Role Responsibilities (Level 1\-13\)**
----------------------------------------------------

**Customer Relationship Development / Prospecting** *\- Level 5 \- Application*  

Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.


**Sales Opportunities Creation** *\- Level 5 \- Application*  

Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.


**Business Development** *\- Level 5 \- Application*  

Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.


**Performance Management** *\- Level 5 \- Application*  

Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.


**Organizational Capability Building** *\- Level 5 \- Application*  

Provide coaching to team members to develop their skills.


**Leadership and Direction** *\- Level 5 \- Application*  

Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals.


**Required Skills**
-------------------

**Initiates Compelling Sales Conversations** *\- Fully Competent*  

Works with full competence to propose a mutually agreed\-upon agenda to start sales conversations that offer value to the client. Typically works without supervision and may provide technical guidance.


**Knows the Buying Influences** *\- Fully Competent*  

Works with full competence to accurately identify and understand the key buying influences pertaining to an opportunity. Typically works without supervision and may provide technical guidance.


**Manages Buyer Indifference** *\- Fully Competent*  

Works with full competence to acknowledge a client's indifference before continuing the sales call and asks questions to understand the circumstances surrounding the indifference. Typically works without supervision and may provide technical guidance.


**Builds Rapport** *\- Fully Competent*  

Works with full competence to quickly and effectively establish trust within the buying centers in the client's organization. Typically works without supervision and may provide technical guidance.


**Understands Customer Needs** *\- Fully Competent*  

Works with full competence to articulate customer needs in the customer's business language and business context. Typically works without supervision and may provide technical guidance.


**Line of Business (LOB) Products, Services and Acumen** *\- Fully Competent*  

Works with full competence to demonstrate a comprehensive understanding of the line of business, including its operating model, clients, products, services, competitive landscape, regulatory context, market trends, economic conditions, and other risk factors. Typically works without supervision and may provide technical guidance.


**General Experience**
----------------------

Experienced practitioner able to work unsupervised (Minimum 3 years)


**Managerial Experience**
-------------------------

Experience of general supervision of more junior colleagues (Minimum 1 year)


**Education**
-------------

Undergraduate Degree / Honours Tertiary Degree
**Required Behavioural Competencies**
-------------------------------------

Instils Trust
Manages Complexity
Cultivates Innovation
Directs Work
Ensures Accountability
Drives Results
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Business Development Manager - Gauteng

WE ARE HIRING: CALL CENTRE SALES AGENTS

Generational Wealth Debt Solutions is looking for motivated, target\-driven, and results\-oriented Call Centre Sales Agents to join our growing team.

KEY RESPONSIBILITIES

* Make outbound calls to potential and existing clients
* Promote and explain our products and services
* Identify client needs and provide suitable solutions
* Handle questions and objections professionally
* Follow up on leads and convert opportunities into sales
* Meet daily, weekly, and monthly sales targets
* Maintain accurate CRM records and customer information
* Deliver professional customer service throughout the sales process

REQUIREMENTS

* Previous call centre or sales experience is required
* Excellent communication and interpersonal skills
* Strong sales and objection\-handling abilities
* Target\-driven, disciplined, and self\-motivated
* Ability to work under pressure and meet targets
* Professional telephone manner
* Strong customer service skills
* Ability to work independently and within a team

WHAT WE OFFER

✅ Professional and supportive working environment

✅ Comprehensive product and sales training

✅ Career growth and development opportunities

✅ Commission and performance\-based incentives

Location: 251 Helen Joseph Street, Cuthberts Chambers Building, Pretoria Central

Apply Now: Send your CV to hr@generationalwealthsa.co.za

If you are hungry for success, driven by targets, and ready to grow your career in sales — we want to hear from you!

Pay: R3 000,00 \- R17 389,59 per month

Work Location: In person

Call center sales agent

Permanent Part-Time Sales Assistant - Poetry - Menlyn Maine

**Job Description**
===================

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
**Hello Future Universal Advisor**

Welcome to **FNB** , the home of the **\#changeables** . We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer\-centric financial solutions.


As part of our **FNB Points of Presence (POP)** team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.


As a **Universal Advisor** , you will be responsible for delivering compliant sales and service solutions to walk\-in and existing customers in a high\-volume service environment. You will ensure every interaction is value\-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self\-service channels.


Now’s the time to imagine your potential in a team where you can become the best version of yourself.


**Are you someone who can:**

* Engage customers in a positive and professional manner by being helpful
* by living up to our brand promise of “How can we help you?” at all times
* Understand customer needs to identify, sell, and cross\-sell products aligned to customer needs and provide appropriate banking and financial solutions
* Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e\-Channels, and self\-service platforms
* Fulfil transactions above set benchmarks while delivering exceptional service
* Manage leads, referrals, and customer follow\-ups within agreed turnaround times
* Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
* Always conduct yourself in an ethical and professional manner
* Take accountability for personal performance, learning, and career development
* Stay informed on product offerings, systems, and industry developments
* Contribute to team success and adapt to changing customer and business needs

**Qualification \& Experience Requirement**

* **Minimum Qualification: Grade 12/ NQF Level 4**
* **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
* **1–3 years of experienc** e in customer‑facing environments, service delivery, or client support within financial services

**You will be an ideal candidate if you possess the following:**

* Strong understanding of FAIS, TCF principles, and regulatory compliance
* Proven ability to meet sales, service, and customer experience targets
* Must not be an unrehabilitated insolvent

**You will have access to:**

* Opportunities to build strong customer relationships within a dynamic POP environment
* A challenging, fast\-paced branch setting
* Continuous learning and development aligned to your career path
* Opportunities to make a meaningful impact as a brand ambassador within a local market

**You can be a match if you are:**

* Client\-focused with a strong ethical mindset
* Passionate about service excellence and problem\-solving
* Confident in needs\-based selling and solution delivery
* Agile, adaptable, and comfortable in a high\-volume environment
* A strong communicator with excellent interpersonal skills
* Results\-driven with strong planning and organisational skills
* Detail\-oriented with high compliance awareness
* Able to work independently and collaboratively within a team

**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Universal Advisor** . We look forward to engaging with you!


All appointments will be made in line with **FirstRand Group’s Employment Equity Plan** . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

25/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Universal Advisor

**Listing reference:** 026706
**Listing status:** Online
**Apply by:** 23 September 2026
##### **Position summary**


**Industry:** Wholesale \& Retail Trade
**Job category:** Other: FMCG, Retail, Wholesale and Supply Chain
**Location:** Pretoria
**Contract:** Permanent
**Remuneration:** Market related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
##### **Job description**


**Job Objectives:**


* To deliver exceptional customer service through in\-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
* To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
* To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
* To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
* To prevent wastage in own area by adhering to stock rotation principles.
* To prevent stock losses by following all risk management policies and principles.
* To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
* To implement product merchandising by following the merchandising guidelines and procedures.
* To adhere to all store standard operating procedures.
* To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
  

  

**Knowledge:**


* Desirable: Basic health, fitness and supplements product knowledge
* Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
  

  

  

**Skills:**


* Essential: Good communication and interaction skills
* Customer and service orientation
* Selling skills
* Merchandising skills
* Desirable:
* Basic computer literacy
  

  

**Competencies:**


Essential:


* Relating and Networking
* Persuading and Influencing
* Delivering Results and Meeting Customer Expectations

Desirable:


* Following Instructions and Procedures
* Presenting and Communicating Information
* Achieving Personal Work Goals and Objectives
##### **Minimum requirements**


**Experience:**
Essential:
* At least 1 year related experience
* Selling skills; customer related training

Desirable:
* Experience working with sports nutrition and vitamin related products
  

  

**Education:**
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nutrition qualification
  

  

**Kindly note only applicants who meet the minimum requirements will be contacted.**
 **We also encourage people with disabilities to apply.**

Wellness Advisor

**Listing reference:** 026703
**Listing status:** Online
**Apply by:** 23 September 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Dispensing/Pharmacy
**Location:** Pretoria
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Responsible for providing pharmaceutical care services (within scope of practice) and performing day\-to\-day dispensary administration according to company's Standard Operating Plans (SOPs).
##### **Job description**


**Job Objectives:**


* High standards of customer service and care
* Efficient stock control and administration, including repacking of medicine
* Efficient dispensary administration
* Accurate compounding
* Provision of general health advice
* High standards of housekeeping and merchandise display
* Ad hoc requirements as per operational requirements
##### **Minimum requirements**


**Qualifications and Experience:**


* Matric with Maths (Essential)
* Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
  

**Skills, Abilities and Job Related Knowledge:**

  

* Product knowledge (Health isle and OTC)
* SAPC and relevant legal knowledge
* Customer service orientated
* Team Player
* Integrity
* Ethical working practice and compliance
* Accuracy and attention to detail
* Basic calculations
* IT Business Operating Systems
* MS Office
  

**Competencies:**

  

* Adhering to Principles and Values
* Working with People
* Delivering Results and Meeting Customer Expectations
* Following Instructions and Procedures
* Relating and Networking
* Planning and Organising
  

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹We are committed to the principles of Employment Equity**

Pharmacy Assistant -QPB

**Listing reference:** 026698
**Listing status:** Online
**Apply by:** 23 September 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Dispensing/Pharmacy
**Location:** Pretoria
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Responsible for providing pharmaceutical care services (within scope of practice) and performing day\-to\-day dispensary administration according to company's Standard Operating Plans (SOPs).
##### **Job description**


**Job Objectives:**


* High standards of customer service and care
* Efficient stock control and administration, including repacking of medicine
* Efficient dispensary administration
* Accurate compounding
* Provision of general health advice
* High standards of housekeeping and merchandise display
* Ad hoc requirements as per operational requirements
##### **Minimum requirements**


**Qualifications and Experience:**


* Matric with Maths (Essential)
* Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)
  

**Skills, Abilities and Job Related Knowledge:**

  

* Product knowledge (Health isle and OTC)
* SAPC and relevant legal knowledge
* Customer service orientated
* Team Player
* Integrity
* Ethical working practice and compliance
* Accuracy and attention to detail
* Basic calculations
* IT Business Operating Systems
* MS Office
  

**Competencies:**

  

* Adhering to Principles and Values
* Working with People
* Delivering Results and Meeting Customer Expectations
* Following Instructions and Procedures
* Relating and Networking
* Planning and Organising
  

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹We are committed to the principles of Employment Equity**

Qualified Post Basic Pharmacist Assistant

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


Work as part of an integrated (run \& build) tribe to provide enterprise wide application support across multiple stakeholder groups (in high complexity environments) by maintaining \& optimizing enterprise\-grade applications (tech products \& services) \& building capability in others to do the same.**Job Description**

**Technical Support Manager: GL Balancing**

**Job Profile Summary**


Lead the operational support, stability, performance, and continuous improvement of the General Ledger (GL) Balancing technology platforms and services. Accountable for the end\-to\-end support management capability, incident resolution, problem management, operational excellence, technical governance, and service optimization.


Drive a high\-performing support engineering and operations team through strong technical leadership, people management, stakeholder engagement, risk management, and continuous improvement. Ensure the stability, integrity, and supportability of GL Balancing processes and applications while maintaining alignment to financial controls, regulatory requirements, and business service commitments.

**Production Stability, Service Availability \& Support Leadership**

* Assume end\-to\-end accountability for the stability, availability, resilience, and supportability of GL Balancing applications and services.
* Lead operational support activities to ensure business\-critical balancing and reconciliation processes meet agreed service levels and business commitments.
* Act as the primary escalation point for critical production incidents, service disruptions, and operational risks affecting balancing operations.
* Drive proactive monitoring and early identification of system, process, and reconciliation issues.
* Lead incident response activities and coordinate technical and business teams during service interruptions.
* Ensure service restoration and issue resolution are achieved within agreed service targets.
* Lead root cause analysis activities and ensure corrective actions are implemented and tracked to completion.
* Drive problem management disciplines to eliminate recurring incidents and operational inefficiencies.
* Maintain ownership of operational readiness and support acceptance for all changes and enhancements entering production.
* Ensure supportability, recoverability, monitoring, and operational control requirements are embedded within solution delivery.

**Support Engineering \& Technical Leadership**

* Provide technical leadership across the GL Balancing support function and associated technology domains.
* Maintain a strong understanding of balancing systems, reconciliation processes, integrations, databases, batch processing frameworks, middleware, and operational tooling.
* Act as the technical authority for support practices, operational standards, and governance within the GL Balancing environment.
* Lead troubleshooting activities relating to complex incidents, application failures, reconciliation exceptions, and performance\-related issues.
* Drive operational automation and efficiencies to reduce manual intervention and improve support effectiveness.
* Identify and implement opportunities to improve monitoring, alerting, reporting, and operational visibility.
* Ensure technical documentation, support procedures, knowledge articles, process flows, and operational runbooks remain accurate and current.
* Drive continuous improvement initiatives that enhance service reliability, operational efficiency, and customer experience.
* Collaborate with engineering and delivery teams to improve application supportability and operational resilience.

**Service Management \& Operational Excellence**

* Lead the execution of Incident, Problem, Change, Request, Event, and Knowledge Management processes.
* Ensure adherence to enterprise service management standards, operational procedures, and governance controls.
* Manage and monitor service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs).
* Analyze support trends, recurring issues, operational risks, and service performance metrics to drive improvements.
* Facilitate operational governance forums and service review meetings.
* Ensure effective management of performance, capacity, availability, recovery, and resilience requirements.
* Drive continuous service improvement initiatives through data\-driven decision making.
* Coordinate disaster recovery testing, business continuity activities, and production readiness assessments.
* Ensure balancing processes and reporting operate within agreed controls and compliance standards.

**Delivery Enablement \& Change Support**

* Partner with Product Owners, Business Analysts, Technology Leads, Architects, Engineers, Finance Operations, Risk, and Service Management teams.
* Ensure support and operational requirements are incorporated into solution design and delivery activities.
* Support deployment planning, implementation activities, and post\-deployment stabilization periods.
* Ensure all technology changes are assessed for operational impact, tested appropriately, documented, and supported.
* Contribute to release planning and implementation governance to minimise service disruption and operational risk.
* Ensure technology changes align with financial control and reconciliation requirements.

**Stakeholder and Vendor Management**

* Act as the primary operational relationship manager for stakeholders supporting GL Balancing services.
* Build strong relationships with Finance, Operations, Technology, Risk, Audit, and Support teams.
* Provide clear communication and reporting regarding incidents, service performance, risks, and improvement initiatives.
* Manage third\-party service providers and vendors supporting GL Balancing platforms and services.
* Ensure vendor performance aligns to contracted service levels and operational expectations.
* Escalate and actively manage vendor\-related service and delivery risks.
* Support audit and regulatory engagements through effective relationship management and reporting.

**People Leadership**

* Lead, mentor, and develop a high\-performing team of support engineers, analysts, and technical specialists.
* Create a culture of accountability, ownership, collaboration, and continuous improvement.
* Manage team performance, development planning, succession planning, and talent retention.
* Build technical and functional capability through coaching, mentoring, and knowledge\-sharing initiatives.
* Ensure adequate resource planning and skills coverage to support operational requirements.
* Drive employee engagement and a customer\-focused support culture.
* Foster cross\-skilling across balancing processes, support tools, and supporting technologies.

**Risk, Compliance \& Governance**

* Carry end\-to\-end accountability for operational, technical, and service\-related risks across the GL Balancing environment.
* Ensure compliance with Enterprise Risk Frameworks, Technology Standards, Audit Requirements, Financial Controls, and Regulatory Requirements.
* Drive remediation of audit findings, control weaknesses, risk actions, and compliance obligations.
* Ensure appropriate security, access management, monitoring, and governance controls are maintained.
* Manage operational risks through effective governance, reporting, and control frameworks.
* Participate in risk reviews, audit engagements, and governance forums.
* Ensure balancing and reconciliation processes operate within approved control frameworks and financial governance requirements.

**Financial Management**

* Manage support\-rel

Manager GL Technical Support

**Listing reference:** 026667
**Listing status:** Online
**Apply by:** 21 September 2026
##### **Position summary**


**Industry:** Wholesale \& Retail Trade
**Job category:** Other: FMCG, Retail, Wholesale and Supply Chain
**Location:** Pretoria
**Contract:** Permanent
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
##### **Job description**


**Job Objectives:**


* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  

  

**Knowledge:**


* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
  

  

**Skills:**


* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
  

  

**Competencies:**


Essential:


* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations

Desirable:


* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
  
  

##### **Minimum requirements**


**Experience:**


* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
  

  

**Education:**


* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level

Customer Service Jobs in Pretoria - Page 2

Vacancies (page 2 of 7)