Browse live customer service jobs in Pretoria, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Job Description**
===================

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
**Hello Future Branch Advisor**

Welcome to **FNB** , the home of the **\#changeables** . We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.


As part of our team in **FNB Points of Presence (POP)** , you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.


As a **Branch Advisor** , you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high\-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.


Now’s the time to imagine your potential in a team where you can become the best version of yourself.


**Are you someone who can:**

* Build and manage long\-term client relationships to support retention and growth
* Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
* Educate customers to the correct Banking platform aligned with their needs.
* Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
* Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
* Maintain accurate and complete client records and documentation
* Achieve individual and branch sales and service targets
* Conduct yourself in an ethical manner.
* Take accountability for your own performance, personal and career development.
* Show empathy to customers.
* Stay updated on industry trends and product knowledge.
* Manage leads, referrals, and client follow\-ups within agreed turnaround times

**Qualification \& Experience Requirement**

* **minimum Qualification: NQF Level 5 Certificate** in Banking, Business Administration,
  

Customer Service, or related fields recognized by FAIS
* **1–3 years of experience** in customer‑facing environments, service delivery, or client support within financial services

**You will be an ideal candidate if you possess the following:**

* Strong understanding of FAIS, TCF, and client\-centric advice principles
* Proven ability to meet sales, service, and compliance targets
* **You will have access to:**
* Opportunities to build relationships as part of a dynamic team.
* A challenging working environment
* Personal and professional growth
* Opportunities to have an impact on a local market as a brand ambassador.

**You can be a match if you are:**

* Client\-focused and have an ethical approach to advice
* Enjoy solving problems.
* Persuasive selling skills
* Agile and Flexible
* Strong communication and interpersonal skills
* Results\-driven with strong planning and organization skills
* Attention to detail and high compliance awareness
* Ability to work independently and within a team

**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Branch Advisor** , delivering exceptional service, growing customer relationships, and contributing to sustainable business performance


All appointments will be made in line with **FirstRand Group’s Employment Equity plan** . The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.


***Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.***

**Please note that this position is based at Tshwane in the Gauteng Province**
------------------------------------------------------------------------------

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

22/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Branch Advisor FIAS

**Additional Information**  

**Job Number**26119235  

**Job Category**Event Management  

**Location**Summit Place Precinct, 221 Garsfontein Road, Menlyn Pretoria, South Africa, South Africa, 0181  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Management  

**JOB SUMMARY**

  



Entry level management position that leads the banquet staff while personally assisting in executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Responsible for managing financial and administrative duties.

  



**CANDIDATE PROFILE**

  



**Education and Experience**


* High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

  



**CORE WORK ACTIVITIES**

  



**Supporting Management of Department Operations and Inventories**


* Manages departmental inventories and assets including par levels and maintenance of equipment.


* Conducts monthly department meetings with the Banquet captains and employees.


* Maintains attendance log for banquet employees.


* Maintains and enforces established sanitation levels.


* Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).


* Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.


* Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).


* Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.


* Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.


* Schedules banquet service staff to forecast and service standards, while maximizing profits.

  



**Participating in and Leading Banquet Teams**


* Attends and participates in all pertinent meetings.


* Leads shifts and actively participates in the servicing of events.


* Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

  



**Providing and Ensuring Exceptional Customer Service**


* Sets a positive example for guest relations.


* Interacts with guests to obtain feedback on product quality and service levels.


* Responds to and handles guest problems and complaints.


* Empowers employees to provide excellent customer service.


* Strives to improve service performance.


* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.


* Reviews quarterly Meeting Planner Survey and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

  



**Conducting Human Resources Activities**


* Interviews and hires Banquet captains and employees with appropriate skills.


* Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.


* Ensures employees understand expectations and parameters.


* Observes service behaviors of employees and provides feedback to individuals.


* Reviews comment cards and guest satisfaction results with employees.


* Participates in the development and implementation of corrective action plans.


* Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

AsstMgr-Banquets

Dis\-Chem Pharmacies requires a Casual Merchandiser for their Wonderboom store in the Pretoria. You will ensure that basic Dis\-Chem merchandising standards are properly executed and maintained. Your responsibilities will also lie in providing excellent customer service.  

  

**Minimum Requirements**: **Essential:**

* Grade 12 / Matric
* Up to 6 months’ retail experience
* Computer literate – MS Office
* Willing and able to work retail hours

**Advantageous:**

* At least 1 year retail experience

 **Job Description:**

* Restock merchandise as needed to ensure maximum sales
* Ensure delivered stock/stock pulled from the storeroom, is stored and packed in the correct space timeously
* Ensure stock on shelves has not reached sell\-by date
* Ensure the full range of products is on the shelves at all times
* Facilitate rotation of stock on a regular, FIFO basis
* Report low stock levels, out\-of\-stock items, damaged stock and expired stock to management
* Assist with counting of stock files and general stocktaking
* Adhere to Dis\-Chem’s operating standards, store layout and planograms
* Ensure boxes are flattened after unpacking stock, and taken to the designated area
* Ensure front shop shelves and products are neatly presented and visible at all times, with correct labels and pricing
* Report all price discrepancies to management
* Keep abreast of current and new products
* Ensure merchandising displays are built, faced up, stocked and maintained
* Maintain daily physical upkeep of store and merchandise displays, and be responsible for your designated stock in the storeroom as well as on the shop floor
* Assist with loading and off\-loading of stock
* Ensure items without barcodes are clearly marked
* Assist with back shopping
* Assist in training of new staff
* Provide friendly, helpful and courteous assistance and advice to all customers
* Ensure all out of stock queries from customers are followed up with the customer service out of stock list
* Ensure all customer stock queries are dealt with and resolved
* Ensure the correct uniform and badge are worn at all times
* Minimise any losses by handling all merchandise carefully
* Adhere to Dis\-Chem policies and procedures, SOPs and health and safety rules and regulations

 **Competencies:**


Essential:

* Strong command of the English language
* Presentable
* Effective engagement with customers, management and staff
* Trustworthy and honest
* Time management


Advantageous:

* Bilingual
* Knowledge of merchandising standards and the FMCG industry
* Product and category knowledge
* Ability to analyse ZMORE reports for ordering and stock taking
* Report bad/suspicious behaviour relating to both staff and customers

 **Special conditions of employment:**

* Willing and able to work retail hours
* Able and physically fit to lift and move heavy boxes, and ensure health and safety standards are adhered to
* Reliable transport and/or reside in close proximity to the store
* South African citizen
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Casual Merchandiser - Wonderboom

Who we are? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30 countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in…

(German & English C1) Customer Support Consultant, weekends (global, remote)

**Job Description**
===================

To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
* Act responsibly with work related resources in order to contribute to cost containment.
* Achieve expected financial targets and uphold associated service levels.
* Deliver exceptional and high\-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
* Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
* Provide sound services and recommendations based on customer and client needs, current information and trends.
* Develop and manage key stakeholder relationships that enable achievement of operational objectives.
* Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
* Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
* Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
* Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
* Compile reports that track progress and guide business to make informed decisions.
* Ensure effective management of the leads pipeline.
* Support sales through analysis of client portfolio and pro\-active client engagement.
* Contribute to innovation by finding faster and more accurate ways of working.
* Assist with profit growth for the business through sales and acquisition of new clients.
* Understand and market all financial services solutions within the relevant business offering.
* Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Develop, encourage and nurture collaborative relationships across the FRG.  
* 

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

20/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Banking Advisor Wealth

Vacancy: Client Liaison Consultant (isiZulu / English)Location: Durban, KwaZulu-Natal | Office-based with travelAmakosi Consulting Services is a Durban-based consulting firm seeking a well-spoken Client Liaison Consultant to engage prospective clients, their guardians and adult parents , and to book consultations that help them access the consulting support they need.Key responsibilitiesContact isiZulu-speaking clients, guardians and adult beneficiaries telephonicallyDeliver our approved pitch …

jobs customer services

Are you a commercially sharp mobile and telecoms leader with a passion for turning connectivity into growth? Join our Commercial team as **Head of Mobile** in **Plattekloof or Tshwane**, where you'll drive adoption of HeroMobile across the Herotel customer base and build a mobile business that grows revenue, margin and household value.


This role is perfect for a numbers driven operator who has run an MVNO or mobile commercial function end to end and wants ownership of a fast growing convergence play.


**What you'll do:**


* Plan and execute the cross sell of mobile into the existing Herotel fibre and connectivity base, building the conversion motion across installer, contact centre, ambassador, retail and self service channels
* Deliver agreed mobile revenue, adoption, ARPU and margin contribution targets within the approved Mobile budget, reporting performance monthly to the Chief Commercial Officer
* Design and recommend mobile tariffs, bundles and converged fibre plus mobile propositions, including the supporting margin model, for executive approval
* Manage the day to day relationship with the host network and MVNE partner, covering service levels, roadmap alignment, escalations and commercial performance
* Build and run the mobile devices proposition, including sourcing, vendor negotiation, financing models and retail distribution
* Deliver and operate self service RICA and digital onboarding, ensuring full compliance with RICA, ICASA and POPIA
* Own the ambassador and on the ground distribution channel, covering recruitment, incentive design, training and territory coverage
* Build, structure and lead the Mobile team, including recruitment, role definition and performance management
* Manage third party vendor and supplier relationships within delegated authority
* Maintain regulatory and governance compliance across ICASA licence conditions, RICA, consumer protection and POPIA, and keep a live mobile risk register
* Provide accurate mobile forecasting, reporting and data definitions into Commercial and Finance reporting cycles

**What you'll need:**


* Matric or National Senior Certificate
* A relevant NQF Level 6 or 7 qualification in commerce, business, marketing or engineering, or equivalent demonstrable experience in the mobile and telecoms sector
* A valid driver's licence and own transport, given the national travel requirement
* 8\+ years experience in the mobile and telecoms sector, including at least 3 years in a management role with accountability for commercial delivery against budget
* Demonstrable experience in an MVNO or mobile operator environment across the commercial value chain, including product and tariff design, activation and onboarding, distribution channels and subscriber lifecycle
* A proven track record of growing an active, revenue generating subscriber base, including cross sell or base monetisation into an existing customer base
* Strong commercial and analytical capability, including pricing and margin modelling and business case development
* Working knowledge of South African telecoms regulation, including RICA, ICASA licence conditions, POPIA and consumer protection
* Experience managing third party partners and suppliers, including service level management and commercial negotiation
* Experience building or scaling a team, including recruitment, role design and target setting
* Experience owning and managing a departmental budget
* Advantageous: direct involvement in an MVNO launch from inception to go live, experience in mobile devices financing and retail distribution, experience delivering digital or self service onboarding, or experience managing a national field or ambassador sales channel
* Commercial acumen, execution discipline, cross functional influence, data led decision making, strong leadership and sound governance judgement

**What we offer**


* Exposure to a dynamic workplace
* A chance to grow your skills through our internal academy
* A friendly, team driven environment
* Group Risk Benefits
* Medical Benefits
* Health and Lifestyle Programmes

**Important Disclaimer**


* Please ensure that the information you provide in your application is true, accurate, and correct.
* Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
* By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website (https://herotel.com/compliance).
* If you do not hear from us within 14 days, please consider your application unsuccessful.

Head of Mobile

Are you a technically skilled network support professional who thrives on solving complex connectivity problems? Join our Operations team as a **Channel Support Agent – Tier 2** in **Tshwane / Plattekloof**, where you'll support Channel clients with escalations across telephone, WhatsApp and e mail/tickets, resolving WAN side and customer side network faults on Mikrotik, Cambium and Ubiquiti hardware.


This role is perfect for someone analytical, customer focused and comfortable working independently under pressure to keep clients connected around the clock.


**What you'll do:**


* Provide support via telephone, WhatsApp and e mail/tickets
* Resolve all faults presented in accordance with the specified Support SLA timelines
* Determine the nature of faults and the steps required to rectify them permanently
* Provide advanced troubleshooting on customer side faults
* Escalate complex queries to the Team Leader or Operations Support Manager
* Assist Field Technicians remotely with troubleshooting, configuration and service credentials
* Monitor client services via Zabbix
* Log line or link faults with the appropriate department
* Ensure all Tier 2 tickets are updated as per SLA, keeping clients informed with the latest feedback
* Contribute to and utilise internal technical documentation and the knowledgebase
* Set up, configure and test Layer 2 services on NNIs
* Engage, process and coordinate call outs required within branches
* Work shifts to provide 24/7 support as per the Channel Support SLA

**What you'll need:**


* Grade 12 / Senior Certificate
* MTCNA certification
* N\+ and A\+ certification
* Mikrotik, Cambium and Ubiquiti experience
* 3 years' network experience
* Knowledge and understanding of WiFi routers
* Knowledge and understanding of TCP/IP, DNS, DHCP and e mail systems
* Excellent grasp of routing and switching
* Previous experience at an ISP is advantageous
* Analytical thinking with the ability to identify broad spectrum problems affecting multiple services
* Strong customer service, problem solving and time management skills
* Ability to work independently, quickly and under pressure
* Strong communication skills, written and verbal, with particular attention to detail

**What we offer:**


* Exposure to a dynamic workplace
* A chance to grow your skills through our internal academy
* A friendly, team driven environment
* Group Risk Benefits
* Medical Benefits
* Health and Lifestyle Programmes

**Important Disclaimer:**


* Please ensure that the information you provide in your application is true, accurate, and correct.
* Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
* By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website (https://herotel.com/compliance).
* If you do not hear from us within 14 days, please consider your application unsuccessful.

Channel Support Agent - Tier 2

**Listing reference:** 026171
**Listing status:** Online
**Apply by:** 31 August 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** Pharmaceutic
**Location:** Pretoria
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Are you passionate about helping people feel good? Are you committed to delivering high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacist. The position reports into the Pharmacy Manager.
##### **Job description**


**Job Purpose:**


* To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

â€‹**Job Objectives:**


* To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
* To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
* To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
* To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
* To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
* To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
* To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
##### **Minimum requirements**


**Education and Experience Requirements:**


* Essential: Registered Pharmacist with SAPC
* Desirable: Retail Pharmacy experience
* Desirable: Unisolve experience

**Job Knowledge and Skills Required:**


* SAPC and relevant legal knowledge
* Ethical working practice and compliance
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of patient care, professional counselling
* Knowledge of customer service excellence
* Tutorship and coaching skills
* Results and target driven
* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Interpersonal skills (Customer service orientation and effective patient care)
* Computer literacy
* Strong financial acumen

**Essential Competencies**


* Following instructions and Procedures
* Relating and networking
* Delivering Results and Meeting Customer Expectations
* Relating and networking
* Planning and Organising
* Coping with Pressures and Setbacks
* Entrepreneurial and Commercial Thinking
* Working with people
* Adhering to Principles and Values

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹**


**We are committed to the principles of Employment Equity.**

Pharmacist

**Description**
---------------



As one of our highly skilled sales associates you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in⁃store experience which educates and delights our customers.


You will also like working as part of a high performing team to create impact with in⁃store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against our competitors.


If you are a dynamic self⁃starter looking for a progressive career opportunity then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.


While certification in retail sales experience is desirable we also welcome applicants with amateur level experience.


As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.

**Qualifications**
------------------



⁃ While a qualification in retail sales experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise


All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service


⁃ Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment


⁃ Previous experience with retail point⁃of⁃sale software


⁃ Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Beauty Advisor| Tom Ford Fragrance Specialist| 173hrs| FTE| Truworths Menlyn

### **About Us**


TsAfrika Catering Solutions is looking to appoint a **Catering Manager** to oversee catering operations, ensure excellent food quality, and maintain strong client relationships. The successful candidate will manage the catering team and drive operational excellence across the site.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE\-PAGER** to find out more about who we are in a nutshell.

### **Duties \& Responsibilities**

  


* Take full responsibility and management of the unit
* Need to be able to work in a demanding environment.
* Setting and management of service delivery standards
* Lead, motivate, train and develop a team of staff
* Implement and maintain operational controls in line within budgetary requirements
* Ensure quality of food preparation, presentation and service is up to standard by meeting all quality star grading standards in all areas of responsibility as per grading checklist
* Ensure all policies and procedures are complied with
* Daily HR and IR issues (including training, development \& performance management)
* Analyse and pre\-empt client needs and possible complaints
* Take responsibility for all functions by organising, preparing \& co\-ordinating.
* Management of all administration, finances, debtors, budgets, etc.
* Process paperwork and compile \& understand weekly \& monthly P \& L
* Relationship building with the client and customers on a daily basis (essential)
* Must be able to work long hours and over weekends should there be a need
* Stay abreast of latest food trends and best practices

### **Skills and Competencies**

* Strong judgement and problem solving skills
* Excellent people skills
* Strong interpersonal and communicative skills (verbal and written)
* Flexibility with regards to working hours
* Attention to detail
* Client service orientated
* Business management principles
* Fully computer literate
* Excellent food skills

### **Qualifications**

* Matric and tertiary qualifications
* Preferably own vehicle would be an added advantage
* 5 \- 8 years working experience as a Catering Manager or similar role
* Strong operational and people \-management skills
* Knowledge of food safety, hygiene standards and HACCP
* Experience in stock control, budgeting and cost management
* Excellent communication and customer service skills
* Ability to manage a high paced catering environment

Catering Manager

**Job Reference Number:** SI\-1184
  

**Department:** Slots : Main Floor
  

**Business Unit:**
  

**Industry:** Gaming
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
Time Square is seeking a dynamic and customer\-focused Gaming Floor Manager \- Slots to lead and oversee the day\-to\-day slots gaming operations. The successful candidate will be responsible for the effective shift management of the Slots Gaming Floor, ensuring operational excellence, exceptional customer service, and regulatory compliance.
##### **Job Description**


**Job Purpose**


The Gaming Floor Manager: Slots is responsible for the day\-to\-day shift management of slots gaming operations; as well as the monitoring, management and delivery of the customer experience and maintaining product offerings in the gaming slots areas, ensuring that internal (SOP) and external gaming standards and procedures are continuously achieved, customer disputes / queries are resolved and that the customer experience provided within the designated areas are professionally executed in line with Sun standards, gaming regulations and legislative requirements. The role will also be responsible for the customer relationship management with VIP and other gaming slots customers through offering an exceptional hosting experience to guests in these areas.


**Key Performance Areas**


**Shift Management:**


* Put in place duty allocations to ensure maximum coverage
* Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
* Be present at pre\-shift briefings
* Managing discretionary/ complimentary spend
* Reporting slots gaming system anomalies to relevant departments for correcting as per SOP
* Reconciling and resolving pay\-out exceptions
* Oversee the smooth running of the MVG desk including sign\-ups, voucher and points redemptions
* Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
* Report and resolve any issues experienced
* Completes shift reports \- and update slots daily dashboard reports and consolidate for month\-end report

**Slots Standards \& Governance:**


* Develops and updates Slots monitoring standards


* Communicates standards to all relevant parties


* Monitor slots practices and align with new legislative compliance


* Implement sufficient control measures (including systems and processes) \& checks to mitigate any risk to the business.


* Conduct regular checks and departmental walkabouts to monitor compliance standards


* Work with internal stakeholders (gaming management, finance, HR, and security) to identify risk areas and address these


* Coach and upskill staff to understand and execute practices in line with regulations.


* Conduct internal control self\-assessments to audit compliance to standards


* Analyse surveillance feedback reports to monitor compliance and put in place remedial action to ensure compliance (GB and internal compliance)


**People Management:**


* Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
* Manage productivities and payroll costs for the department
* Identification of employee training needs
* Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department
* Manage employee relations within the department
* Staff communication and motivation
* Performance contracting, reviews and development
* Provides resources and removes obstacles to performance
* Recruit and resource for talent for positions within the department
* Onboarding of new staff members

**Financial Control:**


* Manages complementary spend
* Authorises spend in line with budget
* Calculate and monitor productivities

**Customer Relationship Management****:**


* Ensures that guests are treated with courtesy and respect at all times
* Staff training on promotions (including promotion information, functions, facilities, etc)
* Shift hand over ensures that staff can provide customer with relevant insight
* Manages customer database
* Complete monthly guest loyalty reports
* Builds relationships with regular and VIP punters on the slots floor
* Manages Guests Reservations/bookings are attended to
* Manages the accuracy of sign up data captured, cards issued and loyalty benefits
* Receive guest feedback via Nquba, discuss with guest, and manage the remedial action to correct any concerns \- ensuring responses and outcomes are captured into the system

**Stakeholder Relationship Management****:**


* Liaise with F\&B on food and beverage offering and services on the casino floor
* Liaise with housekeeping with regards any cleanliness issues on the floor
* Liaise and update hotels and management on VIP arrivals and spend
* Collaborate with security around any issues or concerns on the casino floor; as well as case information
* Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
* Collaborate with VIP to plan and host events and functions
* Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
* Collaborates with Marketing in co\-ordinating and executing gaming promotions and MVG events; as well as on post\-mortem feedback (including prizes for payouts)

##### **Job Requirements**


**Education**


Grade 12 \+ Certificate in business administration or an equivalent national qualification in area of specialisation or management at NQF 5


Participation on a Gaming Development programme


Gaming Management Development programme is preferred


**Experience**


5 yrs gaming experience with 2 yrs as a Slots Floor Supervisor or Gaming Technical Shift Manager position


**Skills and Knowledge**


Planning, motivating others / gaining co\-operation decision\-making. Training; coaching; keeping abreast of new developments in field. Analyzing / Diagnosing performance of the outlet / product performance. Investigating skills, reviewing \- Assessing feasibility; assessing compliance; efficiencies Problem\-Solving / Slots Product knowledge / Slots Product Analysis / Slots Supervision / Gaming Regulations / Gaming Revenue Analysis \& forecasting


**Equity**


Sun International is committed to employment equity and encourages applications from suitably qualified candidates. Only shortlisted candidates will be contacted.
  

***If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.***

Gaming Floor Manager Slots

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Respondi…

Customer Service Representative

* Tshwane, ZA
* Full\-Time
* Networks \- Operations

* Job Openings
* Field Technician \- Junior

  

Applications are invited for the **Field Technician \- Junior** position to be based in **Tshwane**.  

  

**PURPOSE OF THE ROLE:**



The Field Technician Junior’s main duty will be to oversee and lead installations/repairs on Wireless or Fibre networks. Focusing on standard home or small basic business installations/repairs/surveys.  




**Key Performance Areas would include, but are not limited to:**


**General:**

  

* Follow set SOP’s and procedures.
* Work closely with a Team Leader and Scheduler.
* Maintaining project and safety documentation.
* Accurate reporting and updates on work done.
* Ensuring all relevant stock is available for the work that was scheduled.
* Keep equipment well maintained.
* Adhere to all Health and Safety procedures.
* Completing all SHER and OHS required documentation.
* Fibre Troubleshooting: Splicing, testing, dome management,
* Wireless Troubleshooting: Signal testing on CPE’s, access points and bandwidth capacity.
* Basic Network Troubleshooting: Ip conflicts, firewall issues and routing issues.
* Installation of VoIP systems.
* Provide excellent customer service.
* Work overtime, weekends, or on emergency call outs as required.
* Working at heights: House roofs, telephone/gum poles or large buildings.
* Working in crawl and small spaces for installation purposes.


**Installation:**

  

* Receiving daily job cards for new installations.
* Referencing job cards for correct stock needed for the installation.
* Confirming clients’ needs are met as indicated on job cards. Able to update Sales or Technical Department to adjust quote.
* Installation of Fibre and Wireless CPE’s.
* Cable runs internal and external. Both Network and Fibre cable runs.
* Communicate with Installation Team Leader to confirm RF signal is as required on LOS.
* Communicate with Installation Team Leader to confirm Fibre signal is as required and color allocations are correct.
* Basic access point and network setups.
* Setup and confirm the client’s existing equipment is still working and that client verified that everything works as it should.
* Upgrade all equipment's firmware, clean up and take photos for quality control.
* Follow quality control with your team leader for confirmation when the installation has been completed.
* Complete installation job card with equipment used, related technical information and photos.
* Inspect site, for possible future problems. Take photos and update accordingly.
* Update Ticket with all relevant work done for job card completion and invoicing.


**Callout Repairs:**

  

* Confirm issues with client as described on ticket.
* Troubleshoot fast and sufficiently.
* Able to identify problems leading to Fibre or Wireless not performing optimally and determine solutions.
* Communicate costs implications involved with the repair if any.
* Has knowledge of products and pricing.
* Able to resolve the issue on site or replace the necessary equipment.
* Confirm with client that repair has been completed and that the client tested.
* Ensure that the client is satisfied with the work that has been done.
* Follow quality control with your team leader for confirmation when the repair has been completed.
* Inspect site, for possible future problems. Take photos and update accordingly.
* Update ticket with all relevant work done for job card completion and invoicing.


**CPE Recovery: Wireless \& Fibre:**


* Remove relevant equipment and clean\-up.
* Complete recovery job card with equipment removed.


**The successful candidate must have the following experience/skills:**


* 1 year’s Fibre Optic splicing experience.
* 1 year’s RF/Wireless experience.
* Knowledge around network structures, crimping.
* Previous experience in the IT Industry advantageous.
* Basic computer skills
* Customer service experience.
* Basic Networking considered an asset.
* Technical training considered an asset. Electronics, IT, Networking, VoIP, IP cameras etc.
* Experience using FO troubleshooting tools (i.e. OTDR, Mass Fusion Splicing, etc.).
* Driver’s license.
* Clean driving record.
* Good analytical and problem\-solving skills.
* Effective planning skills.
* Leadership skills.
* Good working knowledge of hand and power tools used in this position.
* Proficient in fibre cable termination with connectors.
* Well versed in fusion splicing machine technique.
* Strong manual dexterity and hand\-eye coordination.
* Ability to work neatly and accurately.
* Technically minded.
* Ability to work in a physically demanding environment including, but is not limited to:
  

o carry, raise and climb a ladder, carry, lift and handle heavy equipment (manhole covers, cable
  

reels).
* Self\-disciplined, motivated and organised.
* Medically fit \& able to work at height.


**Education Requirements:**


* Grade 12\.
* Specialized certifications would be an advantage*.*



***PLEASE NOTE:***


* Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
* Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
* Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

Field Technician - Junior

Dis\-Chem Pharmacies' requires the services of a reputable Health Consultants specialising in Vitamins and Supplements for their Montana Store.
  

You will be responsible for effectively promoting and selling Dis\-Chem Health Focus products through consistent customer service,  

  

**Minimum Requirements:** **Essential:**

* Grade 12 / Matric
* Minimum of 6 months’ sales experience in a Vitamins / Health environment
* Strong command of the English language
* Computer literate – MS Office
* Sound numerical skills
* Willing and able to work retail hours

**Advantageous:**

* Qualification in BSc Biomedicine and/or BSc Biotechnology, or relevant qualification within the health focus field
* Sales experience in a retail environment
* Experience in the health industry (vitamins, supplements or health foods)
* Fluent in a 2nd language prominently spoken in the area

 **Job description:**

* Assist and advise customers, and ensure the highest levels of customer care and service are met
* Assist with back shopping when requested to do so, to ensure the effective operation of the department and store
* Keep merchandise displays in the health focus area stocked and faced up
* Report all price discrepancies to management as they appear
* Adhere to store layouts within the Health Department
* Ensure broadsheet items are well displayed, merchandised, promoted and available
* Implement promotional displays and merchandising material
* Achieve monthly team, brand and vendor targets
* Keep abreast with new products and product lines
* Follow the Health Department’s administrative processes and procedures, including, but not limited to, weekly returns, stock control and monitoring of stock levels

 **Competencies:**


Essential:

* Promotions and personal selling
* Customer service
* Strong command of the English language
* Basic report analysis
* Team player
* Time management
* Honest and trustworthy


Advantageous:

* Product knowledge and stock control
* Bilingual

 **Special conditions of employment:**

* Willing and able to work retail hours
* Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
* Valid driver’s license and own reliable transport
* South African citizen
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary \+ commission
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

 **Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Health Consultant - Montana

Brimstone Ceilings \& Projects CC is seeking a professional, organised and proactive Office Administrator \& Accounts Coordinator to join our growing business.

(CLOSING DATE \- 25 SEPTEMBER 2026\)

The successful candidate will support both our construction and property management operations and will serve as the first point of contact for clients, suppliers and tenants.

Package: R9000 \-R11000 \+ UIF monthly salary depending on experience.

KEY RESPONSIBILITIES are (but not limited to):

Administration

\* Processing quotations, invoices and statements

\* Maintaining company filing systems and records

\* General office administration

\* Managing incoming and outgoing correspondence

\* Assisting with document preparation and submissions

Accounts \& Sage Processing

\* Capturing and processing transactions on Sage Accounting

\* Processing supplier invoices and reconciliations

\* Preparing monthly supplier payment schedules

\* ⁠Allocating customer payments

\* Debtors administration and payment follow\-ups

\* Preparing and distributing customer statements

\* Assisting with month\-end administrative processes

Property Administration

\* Issuing monthly rental invoices and statements

\* Following up on outstanding rental payments

\* Maintaining tenant records

\* Processing utility accounts and related administration

\* ⁠Allocating tenant payments

Quotation \& Sales Administration

\* Following up on outstanding quotations

\* Assisting with customer enquiries

\* Maintaining quotation registers

\* Supporting business development activities

Front Office \& Telephone Management

\* Answering incoming calls professionally

\* Directing calls to the appropriate person

\* Taking and relaying accurate messages

\* Handling basic customer and supplier enquiries

\* Creating a positive first impression of the business

MINIMUM REQUIREMENTS

\* Minimum 3 years administration experience

\* Sage Accounting experience

\* Strong Microsoft Excel skills

\* Excellent telephone etiquette

\* Strong written and verbal communication skills

\* Attention to detail

\* Ability to work independently

\* Good organisational skills

\* Own reliable transport

ADVANTAGEOUS

\* Construction industry experience

\* Property/rental administration experience

\* Experience dealing with debtors and collections

\* Experience in a small business environment

PERSONAL ATTRIBUTES

We are looking for someone who is:

\* Professional

\* Organised

\* Detail\-oriented

\* Assertive but courteous

\* Reliable

\* Trustworthy

\* Able to manage multiple priorities

\* Customer\-service driven

LOCATION

Pretoria

APPLICATIONS

Please send:

\* CV

\* Contactable references

To:

vacancies@bsceilings.co.za

Subject: OFFICE ADMINISTRATOR \& ACCOUNTS COORDINATOR APPLICATION

Only shortlisted candidates will be contacted.

CLOSING DATE\-18 SEPTEMBER 2026

Pay: R9 000,00 \- R11 000,00 per month

Work Location: In person

OFFICE ADMINISTRATOR & ACCOUNTS COORDINATOR

**Join our Team at Rosebank International**  

  

Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank International has grown to a student population of more than 45,000 students nationwide.


As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you.


Join us on our journey of shaping futures!

**Job Purpose:**


Responsible for safeguarding the safety and integrity of the assessment instrument and monitor the students during the assessment to ensure no irregularities takes place. This is a seasonal position.

**Key Competencies:**

* Knowledge and understanding of the South African higher education systems and regulatory framework.
* Ability to manage time effectively.
* Attention to detail.
* Customer service orientated.
* Ability to effectively cope with change.
* Deadline orientated and can work well under pressure.
* Be able to work in a team environment.
* Effective communication skills

**Duties \& Responsibilities:**

* Monitoring students to ensure that there is no malpractice during the assessments.
* Distributing answer booklets and exam papers to the students.
* Ensuring that assessments conditions are always adhered to and meet the policy requirements.
* Preparing the assessment venues to ensure that it meets requirements.
* Providing support where necessary should an emergency arise e.g., sick student, fire evacuation.
* Directing any queries that a student may have during the assessment.
* Provide a detailed and clear report at the end of each session.
* Scanning examination scripts for RI Online.
* Ensuring that all scanning and filing tasks are completed accurately and within the required timeframe

**Minimum Qualification Requirements:**

**Ideal:**

* Matric

**Alternatively:**

* Higher certificate/Diploma will be advantageous

**Minimum Work Experience Requirements:**

* At least 1\-2 years industry experience.


***Rosebank International is an equal opportunities employer however preference will be given to EE and South African candidates.*** ***If you have not received feedback within 2 (Two) weeks, consider your application unsuccessful.***

INVIGILATOR - RI ONLINE

Am EME based in Pretoria East Watloo is looking for an energetic, sharp and dedicated young professional with the following:

* Degree/Diploma in Quantity Surveying, Building Science, Construction Management/Economics ( completed)
* must be residing in Pretoria East or Central or willing to relocate within the first month
* Minimum two (2\) year experience specifically in tendering (experience with Eskom, Randwater, Sanral,Municipalities,Prasa, or similar SOEs is a definite advantage. (If you do not have this experience please dont apply)
* Must be able to expertly price BOQs, pricelists or activity schedules.
* Must be able to compile tenders inclusive of administrative, commercial and technical responses
* detailed awareness of the tendering process , pricing of BOQs, technical tender responses (method statements, SHE plans , QCPs etc )
* Must be able to read drawings , do take offs, measure works , valuation , claims , financial and commercial reports
* Site and contract management
* Client liaison
* Good understanding of market development , sales , customer services
* Excellent computing (excel, word, power point) , mathematical , and organizational skills. Good command of English, well groomed
* Excellent mathematical skills (not maths literacy)
* Must be honest , self starter and dependable.
* Must have an inquisitive and entrepreneurial mind.

Job Types: Full\-time, Permanent

Pay: R13 000,00 \- R16 000,00 per month

Ability to commute/relocate:

* Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

* Diploma (Required)

Language:

* English (Required)

License/Certification:

* Drivers’ Licence (Required)

Work Location: In person

Junior Estimator / Quantity Surveyor

**We’ve got a position available for a manager, customer success**

**Company:** King Price Insurance  

  

**Purpose of the role**


To own the end\-to\-end client service experience across claims, complaints, digital channels and intermediary servicing, and to lead the complaints function as a control function: allocating, assuring quality, identifying systemic root causes and driving the business to fix them at source.

**Key responsibilities**

* Lead, develop and hold accountable the complaints and customer success teams, including performance management, capacity planning and capability building.
* Operate the complaints function as a control function: case allocation, quality assurance, oversight of turnaround and outcome standards, and escalation management.
* Investigate complaint trends to root cause and translate findings into concrete remediation with the accountable business owners, tracking through to closure.
* Own the client experience standard across all service touchpoints, and monitor performance against it using customer feedback, NPS and channel metrics.
* Manage the National Financial Ombud relationship and reporting, including overturn and premature\-to\-formal conversion performance.
* Deliver improvement projects end\-to\-end, scoping, business case, stakeholder alignment, execution and benefits tracking.
* Design and implement operating procedures, service standards and reporting for the function.
* Drive retention and save outcomes by connecting service quality to commercial results.
* Report to the Head of Legal and to relevant governance forums on function performance, systemic risks and remediation progress.

**Minimum requirements**

* A relevant tertiary qualification, or equivalent demonstrable experience in an investigative, operational or commercial leadership role.
* At least 3 years' experience in a role requiring structured investigation and root\-cause analysis, for example forensic, audit, quality, operations or dispute resolution work.
* At least 3 years' experience leading and developing a team, or building and running an operation with accountability for people, delivery and outcomes.
* Demonstrated ability to run projects to completion in a multi\-stakeholder environment.
* Demonstrated commercial orientation, evidence of having grown revenue, retained clients or improved a customer\-facing operation's results.
* Strong written and verbal communication, including the ability to hold senior stakeholders to account on remediation commitments.

**Advantageous**

* Experience in short\-term insurance, financial services or another regulated environment.
* Familiarity with the Policyholder Protection Rules, TCF principles and the FAIS General Code of Conduct.
* Project management certification or formal process improvement training.
* Experience with digital service channels and customer feedback / NPS programmes.

**Competencies**

* Resilience and the confidence to be direct. Judgement under pressure.
* Analytical rigour paired with genuine empathy for the customer.
* Ownership, the instinct to build something rather than administer it. Ability to move between detail and systemic view.

Manager: Customer Success

We're looking for a **Customer Support Specialist** to deliver fast, thoughtful, and technically informed support for users of a growing AI voice automation platform. You will handle inbound questions, troubleshoot issues, guide developers and non\-technical users, and help shape a smooth end\-to\-end customer experience across a global user base including European customers.


This role requires availability that overlaps with European business hours to ensure timely support coverage for customers across the EU. If you enjoy solving problems, communicating clearly, and working inside a product\-focused, fast\-moving AI environment, this role is a strong fit.


Why You'll Want to Join

* You will be paid in **USD** (bi\-monthly: every 15th and 30th)
* **Paid Time Off** in accordance with company policy
* Observance of **Holidays** per company guidelines
* **100% remote setup** so you can work wherever you're most productive
* This role requires availability with **overlap during European business hours**
* Work inside a forward\-thinking AI startup at the forefront of voice automation
* Opportunity to support a global customer base across North America and Europe


What You'll Work On

**Customer Support Across Channels**

* Manage and respond to inbound support requests through email and internal tools from customers across North America and Europe
* Provide clear, empathetic, and accurate responses to both technical and non\-technical users
* Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
* Escalate complex or urgent issues to product and engineering teams
* Support real\-time inquiries inside community spaces such as Discord

**Documentation and Insights**

* Identify recurring questions, bugs, and product gaps and document them clearly
* Contribute updates to help center articles, troubleshooting guides, and internal documentation
* Provide structured feedback to cross\-functional teams on customer sentiment and platform usability

**Internal Collaboration**

* Work with engineering, product, and operations teams to close support loops
* Share insights that improve onboarding, documentation, and user experience
* Help refine internal support systems, workflows, and templates


What You Bring

* 2 to 3 years of experience in customer support, ideally within SaaS or technical environments
* Strong written English with a clear, concise, and customer\-centered communication style
* Ability to manage multiple tickets or conversations simultaneously without losing accuracy
* Comfortable using tools such as Plain, Intercom, Zendesk, or similar support platforms
* Tech\-curious and able to learn APIs, integrations, or workflow systems quickly
* Available to work with overlap during European business hours to support EU\-based customers


Nice to Have

* Experience supporting developer tools, AI products, or community\-based support environments
* Prior experience supporting customers across multiple time zones or international markets
* Familiarity with European customer expectations and communication norms


How to Apply


Please include:

* Your **updated resume**
* A **short Loom video (1 to 2 minutes)** introducing yourself and describing your experience supporting SaaS or technical products

**Only candidates who submit a Loom video will be moved to the next step of the hiring process.**


If you are motivated by helping users succeed, enjoy technical problem\-solving, and want to support a global customer base at a company pushing the boundaries of voice automation and AI, this role gives you the scope and the direct impact to do your best work.

**Application Process Overview**


Our comprehensive selection process ensures we find the right fit for both you and our clients:

* **Initial Application** \- Submit your application and complete our prequalifying questions
* **Video Introduction** \- Record an video introduction to showcase your communication skills and work experience
* **Role\-Specific Assessment** \- Complete a homework assignment tailored to the position (if applicable)
* **Recruitment Interview** \- Initial screening with our talent team
* **Executive Interview** \- Meet with senior leadership to discuss role alignment
* **Client Interview** \- Final interview with the client team you'd be supporting
* **Background \& Reference Check** \- Professional reference verification
* **Job Offer** \- Successful candidates receive a formal offer to join the team


Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

Customer Support Specialist (AI SaaS Platform) (BBS821)

Introduction  

Metropolitan is one of the oldest financial services brands in South Africa. With a 127\-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
  

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low\-income clients, including funeral insurance, health, savings, hospital cash\-back cover, retirement solutions and life insurance.
  

Visit us at: www.metropolitan.co.za

  

  

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
  

Role Purpose  

An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12\-month Learnership Programme starting October 2026\. If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you.
  

This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry

  

  

Requirements  

* Grade 12 or an equivalent NQF4 qualification\\
* Aged between 18 and 34
* South African citizen by birth
* Unemployed
* Belonging to a previously disadvantaged group
* People living with disabilities are encouraged to apply
  

Duties \& Responsibilities  

* Complete all theoretical learning and assessments.
* imeously complete all administrative and reporting duties related to the role.
* Collate, compile and distribute documents to the required standards within defined time frames.
* Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
* Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
* Maintain the relevant office housekeeping standards.
  

Competencies
* Attention to detail with good planning and time management skills
* Numerical reasoning ability and analytical skills
* Fluent verbal and written communication and comprehension in English
* Stakeholder engagement and relationship management
* Computer literacy

Human Capital Learnership

**Responsibilities:**

* Assisting in managing all aspects of a store
* Maximizing turnover and profit
* Stock loss control and prevention
* Deliver exceptional customer service by implementing customer experience strategy.
* Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
* Innovative visual merchandising to optimize sales.
* Implement all company policies and procedures.
* Maintaining health \& safety practices
* Optimize team through creating an inspiring environment.
* Align team members to Company culture and create fun.

**Minimum requirements:**

* 2 years of Supervisory experience
* Matric or Equivalent
* Microsoft – Computer Proficiency
* Clear Criminal record
* Ability to communicate effectively at all levels.

**Behavioural requirements:**

* Inspirational leadership and passion
* Taking ownership
* Building and maintaining relationships
* Innovation and change management
* Thinking adaptability
* Taking ownership

Shift Supervisor - Old Khaki - Menlyn

Responsible for dispensing medications, providing pharmaceutical expertise to patients and healthcare professionals, and ensuring the safe and effective use of prescription medications.

  

  

**Minimum Requirements:**

**Essential:**

* Grade 12 / Matric
* BPharm / equivalent qualification
* Registered with the South African Pharmacy Council (SAPC)
* Min 2\- 3 years' experience in Pharmaceutical
* 2\-3 years retail pharmacy experience
* Computer literate – MS Office

**Advantageous:**

* Relevant retail/ FMCG experience
* Third additional language
* SAP experience
* E\-scripting experience
* Registered tutor
* Unisolv experience

**Duties and Responsibilities**

  

Dispensing of Medication:

* Dispensing of Medication under direct personal supervision of Pharmacist
* Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Council. •
* Capture script details accurately and verify patient’s details on the system.
* Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions.
* Provide accurate instructions to the patients regarding the correct use of medicine supplied.
* Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.


Customer Service:

* Advise and assist patients at the dispensary, self\-medication counter and front\-shop.
* Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments.
* Explain all medical aid costs to patients. Administration:
* Process all paperwork necessary for the accurate submission of claims to medical aids.
* Correct errors on scripts rejected by medical aid.
* Ensure authorization of chronic, HIV and AIDS and oncology medication.
* Maintain customer profiles on the system.
* Merge profiles locally and Vexall should be notified to merge profiles centrally.
* Take note of any messages on the customer profile and take suitable action.


Stock Control:

* Report on low \- / out of stock levels and stock errors to the dispensary manager.
* Facilitate Bi\-annual stock takes.
* Exercise stock, cash and asset control

  

**Competencies:**


Essential:

* Comprehensive medicine knowledge including common dosing regimes, interactions and counselling to ensure appropriate and effective treatment outcomes. Understanding of Retail as pertains to pharmacy.
* Ability to think critically
* Possess excellent communication skills to guide patients on medication usage and side effects. Excellent communication skills, including the ability to communicate with people from all sections of the community. English and 2nd language – Read, write and speak
* Finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
* Acts as a role model to others and talks to others about the need for high standards and quality. Demonstrates drive to ensure that quality is not compromised.
* Time management. Able to meet deadlines. Demonstrate patience and the ability to remain calm in stressful situations.
* Computer, numerical skills. Unisolv and SAP, E\-Scripting

**Special conditions of employment:**

* Registered with the South African Pharmacy Council
* Willing and able to work retail hours
* Controlled room temperature, security, limited space, health and safety, risk stock
* Physically fit and able to stand for long periods
* Valid driver’s license and own reliable transport
* South African citizen
* MIE Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

  

**Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Pharmacist - Lynwood Lane

**Zambezi Multifranchise** currently holds a vacancy for a **Dealer Principal.**


This position is regarded as a key senior management role, and it would be expected that the individual will properly manage the Dealership and ensure its profitability.


Reporting to the **Franchise Director,** the Dealer Principal is fully responsible for the management of the Dealership, which includes:

* Ability to deliver bottom line results while ensuring compliance to company policies and corporate governance
* Ability to develop and implement strategies for growth
* Ability to make sound business decisions
* Ability to apply modern business methods
* Ability to ensure maximum efficiency and profitability in all departments
* Ability to create a customer centric environment and maximize customer service levels
* Ability to manage cash flow, stock and assets at a level commensurate with profit requirements and satisfactory return on investment
* Ability to manage risk and ensure audit requirement compliance
* Ability to ensure dealer compliance to franchise standards and target requirements
* Ability to create a high\-performance culture and climate in the dealership
* Strong ability to attract, motivate and retain talent
* Ability to develop and encourage strong working relationships at all levels in the business
* Ability to work under pressure
* Ability to work both in a team and independently
* Ensure that all assets of the Company are properly secured
* Monitor the market position consistently, and the sales versus manufacturer’s targets
* Monitor the sales versus NAAMSA, the competitors’ sales and market activity, and compare the performance against the previous year
* Forecast peaks sales criteria to maximize stock levels
* Review all pricing policies, sales discounts, fleet discounts, parts pricing, and labour rates
* Ensure that stock levels are kept at required levels and forecast for the future
* Monitor the ageing of stocks and effect adjustments to keep in place
* Generate research into Customer Satisfaction requirements for improvement

**KNOWLEDGE, SKILLS AND QUALIFICATIONS:**

* Post matric qualification
* A minimum of 5 years in a Dealer Principal position
* Valid Driver’s Licence
* Clear Criminal and Credit Record
* Basic business and financial acumen
* Sound knowledge of manufacturer requirements.
* Knowledge of governance and compliance regulations and requirements
* Fully computer literate
* Motor industry trading experience
* Entrepreneurial skills
* Excellent communication and customer service skills
* Sound understanding of sales, service and parts
* Good administrative skills

Customer Service Jobs in Pretoria - Page 3

Vacancies (page 3 of 7)