Browse 4284 live customer service jobs across South Africa. Salary guide, top employers and free apply links. Updated regularly.

Call center sales agents wanted

Requirements

1\)TeleSale experience ( strictly)

2\)Good communication skills

3\)Be Able to work under pressure

4\)Be target driven

Basic salary R4000 \+ commission

Location Chatsworth (Westcliff)

Training will be provided

Thank you

Pay: From R4 000,00 per month

Work Location: In person

Call Center Agent

**Audiosure,** a leading distributor of professional audio solutions, is looking for a highly organised and results\-driven **Credit Controller** to join our Finance team in Johannesburg. If you have strong B2B collections experience and a proactive approach to managing accounts, we’d love to hear from you.

### **Key Responsibilities**

* Manage a portfolio of B2B accounts, ensuring timely and effective collection of outstanding debt
* Perform account reconciliations and resolve any billing or payment discrepancies
* Engage with customers to secure payment commitments and follow through on agreed terms
* Monitor ageing reports, escalate overdue accounts, and recommend actions to mitigate bad debt risk
* Collaborate with Sales and Customer Service teams to resolve account queries efficiently
* Maintain accurate and up\-to\-date records of all collection activities
* Support month\-end processes, including reconciliations and reporting

### **Minimum Requirements**

* Proven experience in a Debtors Controller / Clerk role within a B2B environment
* Solid understanding of credit control and collection best practices
* Strong communication and negotiation skills
* Ability to build and maintain effective relationships with both customers and internal stakeholders
* Proficiency in Microsoft Excel and accounting systems
* High attention to detail with strong analytical capability
* Ability to work independently and meet deadlines in a fast\-paced environment

### **Qualifications \& Experience**

* Diploma or Degree in Finance, Accounting, or a related field
* Minimum 3 years’ experience in accounts receivable and collections
* Experience within the audio or distribution industry will be advantageous


If you are passionate about finance, thrive on driving collections performance, and want to be part of a dynamic and growing business, we encourage you to apply.

Credit Controller

**The role**

You own the dessert station. You prepare and assemble every dessert exactly to our SOPs, recipes and

presentation standards, from Belgian waffles to Japanese\-inspired flapjacks, so a quiet Tuesday tastes

the same as a packed Saturday night. You keep the kitchen stocked, organised and food\-safe, and step

onto the floor to serve guests whenever service needs you.

**Key responsibilities**

Dessert production \& quality

* Prepare and assemble all desserts exactly as per

SOPs, recipes and plating guides.

* Check every item against presentation standards

before it leaves the kitchen.

* Keep ticket times tight during peak service without

cutting corners.

Food safety \& hygiene

* Apply food safety, hygiene and allergen controls

at all times.

* Complete fridge and freezer temperature checks

and cleaning schedules.

* Label, date and rotate stock (first in, first out).

Stock \& kitchen organisation

* Monitor stock levels and flag low stock to the Store

Manager early.

* Complete daily ingredient prep so each shift

starts service\-ready.

* Receive deliveries, check quality and record waste

accurately.

Equipment, opening \& closing

* Keep all equipment and workstations clean, safe

and operational.

* Report faults immediately so downtime never hits

service.

* Lead or assist with opening and closing checklists.

Front of House support

* Welcome guests, take orders accurately and

recommend menu items.

* Process payments and handle the POS correctly.
* Deliver the warm, friendly service Sweet Revenge

is known for.

Team \& standards

* Set the pace and standard for the kitchen on

every shift.

* Support newer team members on recipes and

SOPs.

* Communicate clearly with the floor team to keep

service smooth.

What you bring

Essential

* Meticulous attention to detail and the discipline to

follow recipes precisely.

* Excellent communication and customer service

skills.

* Ability to multitask and stay calm under pressure

in a fast\-paced kitchen.

* Reliable, organised and committed to high

standards.

* Comfortable standing for long periods and lifting

stock.

* Full availability for weekends, evenings and public

holidays.

* Eligible to work in South Africa.

Advantageous

* Previous experience in a café, dessert shop,

bakery or hospitality kitchen.

* Waffle, pancake or pastry experience.
* Food safety or hygiene certificate.
* Stock control or ordering experience.

Working hours \& transport · please read carefully

* Shifts of 10–12 hours on a rotating roster, with 2 days off per week.
* Staff transport service available to team members living within 20 km of the store.
* Availability on weekends, evenings and public holidays is non\-negotiable. These are

our busiest trading periods.

Training provided

No two dessert menus are the same, so we train you on ours. You don’t need to know our recipes before

you start. You need the attitude and discipline to master them.

* Hands\-on recipe and SOP training on every Sweet Revenge dessert, including plating and portioning.
* Structured onboarding covering our brand story, menu, service standards and house rules.
* Food safety, hygiene and allergen training before you work independently.
* Point\-of\-sale (POS), payments and cash\-handling training.
* Ongoing coaching and feedback from the store leadership team.
* Room to grow as the group expands, with cross\-skilling across roles and stores for strong performers.

Your first 90 days

WEEKS 1–2 · NON\-NEGOTIABLE MONTH 1 MONTH 3

Know everything: every recipe, SOP

and food safety routine, and

assemble every final product on the

menu to standard.

Run the dessert station

independently at service speed,

including opening and closing

checklists.

Own the dessert station on shift:

stock, prep, quality and pace, and

help coach newer team members.

Ready to indulge in the extraordinary?

Email your CV to claremont@sweetrevenge.co.za with the subject line “Dessert

Specialist – Sweet Revenge Claremont”. Only shortlisted candidates will be contacted.

Pay: R6 000,00 \- R9 000,00 per month

Work Location: In person

Dessert Specialist

### **Job Advert Summary**


Join Woolworths as a Store Specialist: Beauty in South Africa and advance your career with a leading retail brand committed to excellence and transformation. In this dynamic role, you will provide expert beauty advice, deliver exceptional customer service, and drive sales of the Woolworths Beauty range. You will manage stock and merchandising, support promotional events, and ensure the highest standards of hygiene and product presentation.



To succeed, you need a passion for retail, strong communication skills, and at least one year of experience in a beauty sales environment, along with relevant cosmetology qualifications. Woolworths offers a vibrant team environment, opportunities for growth, and is dedicated to inclusive employment equity. If you are motivated, detail\-oriented, and customer\-focused, apply now via the Woolworths Careers site and become part of a proud South African brand where your expertise and passion will be valued.

### **Minimum Requirements**

* Minimum Grade 12 certification.
* Qualification and/or experience in Cosmetology or any other beauty\-related field.
* At least 1 year of experience in a beauty sales environment.
* Strong knowledge of beauty brands and products.
* Passion for retail, selling, and delivering exceptional customer service.
* Excellent communication and interpersonal skills.
* Ability to persuade and influence customers through product expertise.
* Attention to detail and accuracy in all tasks.
* Proactive, results\-driven, and self\-motivated work ethic.
* Well\-groomed appearance with appropriate use of cosmetics.
* Flexibility to work various shifts and collaborate effectively within a team.

### **Duties and Responsibilities**

* Deliver expert beauty advice and personalized consultations to enhance the customer experience and drive sales.
* Achieve sales targets by actively promoting Woolworths Beauty products, new launches, and in\-store promotions.
* Maintain excellent product knowledge and stay updated on beauty trends to effectively influence and educate customers.
* Ensure stock availability, efficient management, and visually appealing merchandising according to brand standards.
* Uphold high standards of hygiene, safety, and tester presentation to ensure a clean and attractive store environment.
* Process sales transactions accurately while adhering to operational policies and administrative procedures.
* Collaborate with store teams to meet department goals and contribute to a positive, supportive work environment.
* Minimise stock loss and shrinkage by following proper handling and reporting protocols.
* Maintain a well\-groomed professional appearance aligned with Woolworths brand image.
* Demonstrate flexibility and reliability by working various shifts and supporting store operations as needed.

Store Specialist: Beauty Generic Skin care & Colour- Fourways Mall JHB

Company Overview

  

Trianz is an applied AI solutions company that accelerates customer business transformation through AI powered "Transformation Services as a Software Model". With 25\+ years of transforming enterprises, we've evolved to a product\-led, platform\-driven organization serving global enterprises across Financial Services, Insurance, Healthcare, Hi\-Tech, Manufacturing, and other industries.


With global presence across 4 continents, our platform portfolio under the unified Concierto brand delivers end\-to\-end transformations including solutions for Migrate, Manage, Maximize, Modernize, Insights \& Agentic AI, and SecOps \- delivered through strategic partnerships with leading hyperscalers.


We're building the premier innovation\-led organization in the digital transformation space through AI\-first methodologies and data\-driven excellence

* RevolutionAIzing Transformations.


**Position Overview**

**Role:** Country Sales Manager
  

**Location:** Johannesburg, SA

  

Trianz is seeking a Country Sales Manager to drive new business development and manage enterprise client relationships across the region. This role is ideal for a results\-driven sales professional who understands digital transformation services and excels at building new client relationships, closing deals, and expanding accounts through trusted partnerships and consistent execution.


The Country Sales Manager will work closely with Client Partners, Practice Leaders, Sales Directors, and Delivery Teams to support country\-level revenue growth, ensure client satisfaction, and identify new market opportunities aligned with clients' digital transformation journeys.

 **What You'll Do**

 **Direct Sales Responsibilities**

* Develop and execute a country\-level sales strategy to acquire new enterprise clients and drive revenue growth
* Identify, prospect, and qualify new business opportunities within assigned territory
* Build and maintain a robust sales pipeline through networking, cold outreach, and strategic partnerships
* Lead the full sales cycle from discovery through proposal development, negotiation, and contract closure
* Develop and pitch Trianz's digital transformation solutions and service portfolio to C\-level and senior decision\-makers
* Establish and nurture relationships with key decision\-makers and buying centers at enterprise accounts
* Meet individual and team sales targets and revenue objectives on a quarterly and annual basis
* Collaborate with Practice Leaders and Solution Architects to position solutions and develop compelling value propositions
* Manage RFP/RFI responses and participate in pitch presentations
* Track sales metrics, pipeline, and forecast accuracy with regular reporting to leadership

 **Client Relationship Management**

* Manage and nurture relationships with key client stakeholders across Director, Senior Director, and select VP levels
* Act as a primary point of contact for assigned accounts, ensuring strong day\-to\-day client engagement
* Support client discussions around digital transformation initiatives and ongoing programs
* Ensure smooth coordination across contracts, invoicing, and procurement processes in partnership with internal teams

 **Account Growth \& Opportunity Development**

* Develop a strong understanding of client business objectives, organizational structure, and key decision\-makers
* Identify incremental growth opportunities within existing accounts across services, solutions, and new initiatives and enabling to grow USD 7 \- 10 Mn in 12\-18 months
* Collaborate with Practice and Sales teams to introduce relevant solutions aligned to client priorities
* Assist in expanding Trianz's footprint across additional buying centers and Lines of Business

 **Revenue \& Commercial Support**

* Support revenue growth targets for assigned accounts and territory
* Lead opportunity qualification, pipeline management, and forecasting
* Participate in proposal development, RFP/RFI responses, and pricing discussions
* Help manage account financials including billing, margins, and commercial compliance
* Flag potential risks or issues early and work with leadership on mitigation plans

 **Delivery Coordination \& Client Satisfaction**

* Partner with Delivery Managers and Practice Leaders to ensure high\-quality execution
* Support delivery governance through regular status reviews and client touchpoints
* Help manage escalations by coordinating internally and ensuring timely resolution
* Monitor resourcing needs and raise concerns to appropriate leadership
* Promote long\-term client satisfaction and account stability

 **Collaboration \& Problem Solving**

* Work closely with Client Partners, Sales Directors, Practice Leads, and Delivery teams
* Take a solution\-oriented approach to client challenges
* Measure success through new client acquisition, account growth, expansion opportunities, and revenue delivery
* Represent Trianz consistently as a trusted digital transformation partner

 **What You Bring**

**Experience \& Background**

* 10–15 years of experience in enterprise sales, account management, or business development within IT services or digital transformation firms
* Proven track record of closing large enterprise deals and meeting/exceeding sales targets
* Experience managing and growing enterprise client accounts
* Exposure to digital transformation, cloud, data, analytics, or enterprise technology services
* Experience working with consulting or professional services delivery models
* Prior experience in sales leadership or managing country/regional revenue growth

 **Client \& Communication Skills**

* Strong relationship\-building skills with C\-level and senior client stakeholders
* Excellent negotiation and closing abilities
* Ability to collaborate effectively with cross\-functional teams without direct authority
* Professional executive presence with strong verbal and written communication skills
* Ability to understand client needs and align them to solution offerings

 **Business \& Technology Acumen**

* Strong understanding of digital transformation concepts and modern technology trends
* Familiarity with cloud platforms, enterprise applications, and data\-driven solutions
* Ability to understand commercial constructs, contracts, and service delivery metrics
* Strong organizational skills with attention to detail and follow\-through
* Demonstrated ability to develop and execute sales strategies

 **Education**

* Bachelor's degree required
* MBA or advanced business degree is a plus

 **Why Join Us**

* Be part of a high\-growth product\-based company that's serious about its market expansion.
* Work with cutting\-edge technologies and help shape their adoption across diverse industries.
* Enjoy a flexible work environment that respects work\-life balance.
* Competitive compensation package including performance bonuses.
* Opportunities for international travel and exposure to global markets.

  

Are you ready to lead the charge in transforming businesses through strategic partnerships? If you're passionate about technology, have a deep understanding of markets, and want to make a lasting impact, we want to hear from you!

 **Equal Employment Opportunity**


Trianz is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, special needs veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). We comply with all state and federal laws and regulations protecting employees and applicants against illegal discrimination, retaliation, and harassment. Our policy is available upon request. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Trianz participates in the E\-Verify program in certain locations, as required by law. We are comm

Country Sales Manager

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.


Location: Pretoria, Silverton
  

Job Posting Title: Business Area Manager, Contract Logistics
  

Time Type: Full Time

  

**Qualifications**


**Matric**
  

* 4\-year Logistics or Supply Chain Management degree, or 4\-year equivalent diploma (BTECH) OR,
* 4\-year Industrial Engineering, or 4\-year equivalent diploma (BTECH) OR,
* Production Management degree or 4\-year equivalent diploma (BTECH) OR,
* 5\-10 years minimum relevant experience in industry with in\-depth experience in all job\-related requirements listed below.

**Computer Literacy**
  

* WMS advanced experience will be an advantage
  

  

**Job Related Requirements**


* 5 years Tier 1 Automotive sequence experience
* 10\+ years of Automotive production logistics experience
* Ability to drive strategies over multiple departments and business units.
* Proven track record of supporting multiple programmes in a production environment.
* People management skills including leadership, performance management, IR, people motivation and people development.
* Communication \& conflict management skills to successfully deal with all levels, age groups and cultures of people – both internal and external. Ability to manage people in a unionized environmentsuccessfully.
* Commercial \& financial skills: Financial acumen and experience in adherence to budget, contract management and service level agreements.
* Problem solving skills to identify potential problems and put the necessary in place to resolve the problem. Important to be pro\-active not re\-active.
* Business development experience: The ability to identify extensionbusiness and new business opportunities.
* Multi\-functional role: The ability to work in a complex environment across multi service segments internally and aligning the service delivery across the clients’ extremely diverse environment.
* The ability to engage with the client and design and sell a solution that best meets the requirements of the client and our business.
* High level of emotional intelligence and maturity to manage multiple levels of stakeholders’ expectations within the client’s environment
* Initiative to act pro\-actively in an ever\-changing client environment Assertiveness, client’s changing needs/demands must be managed firmly and tactfully
* High degree of common sense to understand implications of actions as well as failure to act, and enough initiative to act pro\-actively when required Extensive stock control, process adherence and warehousing skills \& experience
* Warehousing and Inventory Management qualification
* QMS, SHE and Continual Improvement Processes and Risk Management skills and experience
* Project Management qualifications/capabilities
* Report writing skills
* Sales \& Presentation skills
* Advanced Excel skills
* Procurement/Commercial skills

  

**ADDED ADVANTAGES FOR THIS ROLE**
* Negotiation skills \& relationship management – client and / or supplier
* Sound knowledge of OEM operational process
* Operational experience and the ability to work independently.
* Knowledge of HSE compliance
* Knowledge of ERP/WMS/Systems Integration will be beneficial.
* 2\+ years project management.
* Automotive OEM or Tier\-1 manufacturing experience.

  

  

**MAIN PURPOSE OF THE ROLE**


The Business Area Manager is responsible for the overall performance of the Tier 1 client’s account under Contract Logistics, in South Africa, aligning the company strategy across all operations, including inbound airfreight.
  

This position is accountable for a world\-class solution to Client, including contract adherence in terms of client relations, operational performance, commercial and financial performance, people management, development, continual improvement and innovation initiatives.


The role needs to ensure that the DSV Contract Logistics strategies, goals and initiatives are cascaded down through the organization into the various areas of the operations, whilst ensuring compliance with the DSV standards, policies and procedures.


The incumbent should take a leading role in developing services and solutions to complement DSV’s offering to the Automotive industry.

  

**DUTIES \& RESPONSIBILITIES e.g. daily / weekly / monthly tasks**


**Client strategy:**
  

• Develop strategic operating plans that reflect the long\-term objectives and priorities established by Client as well as DSV.• Manage all risks with regards to services provided by DSV to Client.
  

* Ensure adequate operational planning and financial control systems.

**Client Operations:**
  

• Full accountability and leadership on all aspects of the Client Site operations in Gauteng.• Accountable for all initiatives being implemented across these operations, including potential new scope.
  

* Retain and grow business with Client Motor Company South Africa.

**Client Relationships:**
  

• Representing DSV in client interaction and issue resolution to ensure client satisfaction.• Ensuring client’s needs and expectations are consistently met within scope of the SLA.
  

* Structured management reviews (both strategic and operational) to review performance and discuss strategic initiatives and business growth opportunities.

**Commercial / Financial:**
  

• Overall accountability for the Contract Logistics P\&L, and achievement of profitability targets.• Thorough understanding and application of contract and service level agreements to achieve account stability and profitability.
  

* Accountable for accurate billing and debt collection.
* Management of all commercial risk with the client, including claims resolution and negotiation.
* Identify and support initiatives to further improvement account profitability.

**Operational Performance:**
  

• Leading the operations teams to consistently achieve performance metric targets.• Driving a continuous improvement and lean culture, to deliver on client requirements.
  

* Stakeholder management (Internal cross\-silo and external).
* Pro\-actively manage client satisfaction, including dissatisfaction process, client complaints, damages etc to determine root cause and corrective actions.

**People Management:**
  

• Build and maintain an effective management team.• Ensure effective resourcing in all departments to deliver the expected services.
  

* Firm and consistent approach to ongoing performance measurement and management of team.
* Coaching and mentoring of team to achieve client objectives.
* IDP and succession plans in place for all critical roles.
* Drive training interventions to close skills gaps in operations.

**Client Expectations**


:• Accountable to develop and maintain open and constructive client communication channels.
  

* Ensure delivery against service level agreements.
* Lead and demonstrate DSV’s efforts to reach and exceed client expectations.

**OTHER DUTIES \& SUPERVISORY RESPONSIBILITIES**

  

  

* Participate in tender responses and submissions on all major tenders.

• Provide leadership to the management team and staff.• Delegate responsibility and authority.
  

* Train and develop employees.
* Effective communication.
* Motivate workforce toward desired goals.
* Performance evaluations.
**DSV – Global transport and logistics**


Working at DSV means playing in a different league.


As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.


With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.


At DSV, performance is in our DNA. We don’t just wor

Business Area Manager, Contract Logistics

**About LawOPSForge**

LawOPSForge provides call handling, client intake, and overflow answering services amongst other services for law firms across the United States.

When a potential client calls one of our partner firms, we're often the first voice they hear. Our job is to make sure every caller is treated professionally, every lead is captured, and nothing falls through the cracks.

We're looking for reliable, well\-spoken Intake Agents to join our remote team and represent our partner firms on the phone.

**What You'll Do**

* Answer inbound calls on behalf of US law firms, acting as the professional first point of contact for each firm
* Qualify potential clients by asking the right questions and gathering accurate information about their legal matter
* Enter caller and lead details into the client's CRM accurately and promptly, so every lead is recorded and followed up
* Take clear, detailed messages and escalate urgent or important matters by email to the correct attorney or staff member
* Track leads to ensure no enquiry is lost, missed, or left without follow\-up
* Assist with ad hoc administrative tasks as required by the firm or LawOPSForge management
* THERE IS NO COLD CALLING, but you will be receiving alot of calls a day.

**What You'll Need**

* Excellent spoken and written English, with a clear, professional phone manner
* Your own reliable laptop and a stable, high\-speed internet connection
* A quiet, dedicated workspace free from background noise
* A quality headset with a clear microphone and good audio
* Strong typing skills with high accuracy
* Proficiency with computers and the ability to multitask across several different systems at the same time (phone system, CRM, email, and more)
* Availability to work US Eastern (EST) or Central (CST) hours, depending on client requirements

**Schedule**

* Shifts follow a roster set according to client requirements
* Two days off per week
* Some Saturdays and Sundays may be required
* Occasional night shifts may be required from time to time

**Nice to Have**

* Previous call center, receptionist, or customer service experience
* Experience with legal intake or working with US\-based clients a nice to have.
* Familiarity with CRM platforms

**Why Join Us**

* Work fully remotely from your own home
* Competitive monthly pay with room to move up the range as your skills and proficiency grow
* Full training on each client firm's intake process and systems
* Gain experience working with a range of US law firms across different practice areas
* Be part of a growing team with room to take on more responsibility

**How to Apply**

Because we work directly with US law firms, every agent's setup must meet professional standards before they start. Applications that don't include all of the following will not be considered:

* Your CV
* A short cover note about your call handling or customer service experience
* Your computer specifications (make/model, processor, RAM, and operating system)
* A screenshot of a recent internet speed test (e.g. from speedtest.net) showing your download and upload speeds
* A photo of your working area

Shortlisted candidates may be asked to complete a typing test and a short voice/phone screening.

Pay: R18 500,00 \- R25 000,00 per month

Application Question(s):

* What is your current internet speed?
* Are you comfortable with working EST / CST hours?
* Are you comfortable working shifts and occasional weekends?
* Please give us your laptop specs and year purchased
* In a few sentences, describe how you would handle a distressed caller who needs to speak to an attorney urgently, but the attorney is unavailable.

Work Location: Remote

Remote Legal Intake Agent / Call Center Assistant

**Warehouse Checker**


The purpose is to facilitate loading, unloading and storage of Product safely and efficiently while maintaining our governance and Customer service standards.

**Key Accountabilities and Outputs**

**Health, Safety and Environment**

* Department of Labour stacking exemptions complied with
* Site housekeeping standards maintained and adhered to
* Appropriate personal protective equipment used as designated by site safety standards

**Effective stock quality management**

* Warehouse stock age standards maintained by ensuring stock rotation principles applied
* Ensures quality control through checking packaging on warehouse floor and prior to loading
* Effective inventory management
* Participation in handover process before and after every shift
* Accurate stock counts performed when requested
* Maintain clear and effective communication with Stock Clerk, Warehouse Controller and Warehouse Supervisor

**Accurate checking, loading and unloading of vehicles**

* Independent check conducted of all loads to ensure correct quantities of split and full pallets
* Accurate recording of returns
* Facilitate efficient loading and unloading of vehicles
* Maintain clear and effective communication with Warehouse Supervisor / and other team members
* All documentation accurately and comprehensively completed
* Conversant with relevant business information, policies, processes and procedures

**Adherence to Food Safety Requirements**

* Commitment to The Beverage Companys Food Safety policy and its objectives
* Ability to understand and implement all food safety requirements
* Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
* Compliance with PPE requirements including jewellery policy
* Compliance with personal hygiene requirements in accordance with the organisations code of practice
* Active engagement in all training including competency testing
* Regular practice of hand washing and sanitising
* Prevention of cross\-contamination of products no allergens allowed in the manufacturing facility
* Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel
* Reporting of any illness or communicable disease before the commencement of shift
* Compliance with all legal, regulatory and customer requirements
* Enforce GMPs and conduct themselves in a manner conducive with food safety practices
* Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment
* Informed and vigilant on food defence and food fraud risks
* Promote, encourage and continuously grow the organisations food safety culture
* Maintain zero compromise on product quality and safety
* Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement

**Additional Region\-Specific Accountabilities and Outputs**

**Qualifications and Experience**

* Grade 12 / Matric / NQF level 4, Forklift License (Essential)
* Up to 6 months experience (Operational Execution) FMCG
* MS Excel; SAP; E Mail

**Key Qualities**

**Communication**

* Routine communication in connection with instructions, requests or normal work tasks

**Problem Solving**

* Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.

**Relationships Maintained**

* Others in own work area

**Behavioural Competencies**

**Interpersonal Sensitivity**

* Able to interact positively with others, understanding their interests and concerns.
* Listens to others ideas and concerns and takes these into account before responding.
* Comes across as open and approachable towards others.
* Takes care in the choice of words used when interacting with others.
* Encourages co\-operation with others.

**Planning and Organising**

* Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
* Able to prioritise activities and resources, ensuring that results are achieved effectively.
* Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.

**Verbal Communication**

* Able to communicate verbally in a logical manner.
* Takes the intended audience into account when communicating verbal information.
* Makes use of appropriate business language in verbal communication.
* Includes all relevant information in verbal arguments.
* Demonstrates proficiency of language in verbal communication.
* Interprets complex information to expresses own viewpoint in verbal communication.
* Concludes verbal arguments by referring to relevant facts

**Continuous Improvement**

* Increases performance expectations when success has been achieved
* Seeks out sources of information, including trade associations, best practice companies, customers, peers, subordinates, etc.
* Finds ways to fast\-adapt improvement ideas to work processes
* Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

**Analytical Thinking**

* Able to take a complex task and breaking it down into manageable parts in a logical, detailed way.
* Thinks of multiple explanations or alternatives to a problem
* Able to identify the information needed to solve a problem effectively
* Performs tasks accurately and thoroughly, adjusting ensure needs are met
* Considers business priorities when making decisions or analysing the costs and benefits of alternative solutions.

Warehouse Checker

WE'RE HIRING · CONTRACT · REMOTE

Analytics Engineer

We're looking for a contract analytics engineer to own the data layer behind our client work.

Clarivon is a data strategy, analytics, and applied AI consultancy. We help leaders of complex, multi\-site organizations turn fragmented data into decisions they can act on.

You'll take messy exports and live APIs from operational platforms and turn them into clean, trusted, documented tables that analysis and reporting can stand on. The founder leads scoping, client relationships, and recommendations. You build the foundation those recommendations rest on.

TYPE  
Contract, project based

HOURS  
10 to 15 per week

LOCATION  
Remote

INITIAL TERM  
3 months

01 · WHAT YOU'LL WORK ON

Our clients are multi\-site organizations running several operational platforms that don't agree with each other: membership or practice management systems, CRMs, equipment service and asset records, email automation tools, web analytics, and sensor or IoT data. Typical work includes:

CLEAN DATA LAYERS  
Pull data from platform APIs and exports, model it, and push clean records back into downstream tools to close sync gaps like missing records, stale fields, and duplicates.

RETENTION AND CHURN ANALYSIS SUPPORT  
Build the snapshot tables and cohort labels that churn analysis and predictive scoring depend on, with strict leakage prevention.

OPERATIONAL ANALYTICS INPUTS  
Join transactional, visit, and sensor data to show utilization, capacity, and pricing opportunities.

REPORTING INFRASTRUCTURE  
Stand up recurring dashboards client teams can use on their own.

PLATFORM MIGRATION  
Move prototypes built on tools like Airtable and Retool into production databases with clean schemas and documented keys.

TRACKING AND ATTRIBUTION SETUP  
Help clients put clean tracking and source attribution in place before launches and campaigns.

02 · RESPONSIBILITIES

Ingest data from platform APIs and CSV exports, including large check\-in files

Build and maintain a one\-row\-per\-customer model with derived status from source records, not cached platform fields

Validate every output before it ships: reconcile row counts and totals against source, test for duplicates, nulls, and broken joins, and document the checks you ran

Write and maintain data dictionaries for every table you ship

Spec field mappings and document sync issues clearly enough to hand to a vendor

Build snapshot tables and labels that support churn analysis and, later, predictive scoring

Build dashboards in Looker Studio, Retool, or a similar tool

Automate recurring data pulls and quality checks

Handle customer data carefully: minimal PII storage, access only with written client approval

Flag data quality risks early and quantify them

03 · REQUIRED SKILLS

3\+ years in analytics engineering, data engineering, or a data\-heavy analyst role

Strong SQL and Python (pandas or similar)

Experience with dbt and a cloud warehouse or managed Postgres (BigQuery, Supabase, or similar)

REST API integration experience: authentication, pagination, incremental loads

Proven work cleaning and reconciling data across systems that don't match

Clear written documentation habits

Daily use of AI tools (Claude, Copilot, or similar) to speed up builds, with the judgment to verify their output

Detail\-oriented by default. Our clients make pricing, staffing, and capacity decisions from these numbers, so you check your own work before anyone else sees it.

04 · NICE TO HAVE

Experience with membership, healthcare, medical device service, CRM, or health\-tech SaaS data

Churn modeling or basic ML in Python (scikit\-learn or similar)

GA4, Google Tag Manager, or call tracking setup

Experience with data from small or mid\-sized businesses where records are incomplete

Extracting structured data from PDFs and scanned documents

Integrations with Salesforce, ServiceMax, SAP, or other CMMS and ERP systems

Consulting or agency background with direct client exposure

05 · ENGAGEMENT DETAILS

You'll work directly with the founder. Scope is written down before work starts, deliverables are reviewed against it, and client communication runs through Clarivon.

TYPE  
Contract, project based

HOURS  
10 to 15 per week

LOCATION  
Remote, with a preference for candidates based in Egypt, South Africa, or India

INITIAL TERM  
3 months, with potential to extend into a longer\-term or full\-time role as client engagements grow

CONFIDENTIALITY  
NDA and IP assignment required, client data stays in approved systems

06 · HIRING PROCESS

STEP 01  
Initial assessment  
15 to 20 minutes, linked below

STEP 02  
Live video interview

STEP 03  
Final round  
Case study presented live

Start the assessment →

clarivon.consulting

Clarivon Consulting · Remote · Contract AnalyticsEngineer

Pay: R200,00 \- R500,00 per hour

Work Location: Remote

Analytics Engineer

About the Role:

The Service Coordinator is the first point of contact for client support requests and the traffic controller of our help desk. You will receive, prioritize, and route tickets to the right technician, keep clients informed, and make sure every request meets its service\-level agreement (SLA). This role is not primarily hands\-on technical repair. It requires strong judgment, organization, clear communication, and enough technical understanding to triage issues accurately. Our clients are accounting firms, so the role is especially demanding during tax season (January through April and October).

Key Responsibilities:

\- Answer client phone calls, emails, and portal requests, and create accurate, well\-documented tickets in our PSA (ConnectWise)

\- Triage and prioritize incoming tickets by business impact and urgency (P1 through P4\)

\- Dispatch tickets to the appropriate technician based on skill level, availability, and priority

\- Schedule onsite visits, remote sessions, maintenance windows, and new\-user onboarding

\- Monitor ticket queues and SLA timers, and escalate tickets at risk of breaching SLA

\- Send clear, professional status updates to clients during outages and delayed issues

\- Handle frustrated or upset clients calmly and professionally

\- Verify caller identity before any account change or password reset, following documented security procedures

\- Recognize and escalate potential security incidents such as phishing, credential compromise, and suspicious payment or banking\-change requests

\- Follow up on open tickets and confirm resolution with clients before closure

\- Keep ticket notes, contacts, and client documentation accurate and up to date

Required Skills:

\- Prioritization and triage under pressure with multiple competing requests

\- Scheduling and resource coordination across a small technical team

\- Excellent written English: concise, professional client emails and ticket notes

\- Excellent verbal communication and phone etiquette

\- Customer service and de\-escalation skills

\- Strong attention to detail and accurate data entry

\- Understanding of SLAs, business hours, and response/resolution time calculations

\- Security awareness: social engineering, phishing, caller verification, and business email compromise (BEC) red flags

\- Basic IT literacy: Microsoft 365 (Outlook, Teams, user accounts, password resets), Windows, printers and scanners, remote desktop and hosted desktop environments, basic networking concepts (internet outage vs. single\-device issue)

Preferred Qualifications:

\- 1 to 3 years of experience in help desk, IT dispatch, service coordination, or customer support

\- Experience with a PSA or ticketing system (ConnectWise Manage/PSA, Autotask, Zendesk, Zoho Desk, or similar)

\- MSP experience

\- Familiarity with accounting firm software such as CCH ProSystem fx, CCH Axcess, or QuickBooks

\- Comfortable working across time zones and coordinating US business\-hours coverage

Traits We Value:

\- Calm and organized when things are busy

\- Takes ownership and follows through without being reminded

\- Follows procedures consistently, especially security procedures, even when a client pushes back

\- Communicates proactively and does not leave clients wondering about status

Assessment Focus:

Candidates should be evaluated on ticket prioritization and triage, dispatch and scheduling decisions, SLA calculations, ticket documentation quality, caller identity verification, phishing and social engineering recognition, written client communication, and handling upset clients.

Pay: From R14 700,00 per month

Work Location: Remote

Help Desk Service Coordinator / Dispatcher

**Join our global team of extraordinary technologists!**


BUI is an industry\-leading technology consultancy and a Microsoft Azure Expert MSP, Microsoft Solutions Partner for the Microsoft Cloud, and Microsoft Security Experts MXDR Partner. We deliver advanced solutions across Cloud, Security, Networking, and Managed Services, supporting mid\-market and enterprise organisations globally.


Our work is guided by three principles: Innovation, Delivery, and Results. At BUI, you’ll collaborate with highly skilled architects, consultants, developers, engineers, and security specialists to design and deliver sophisticated solutions that help our customers modernise, transform, and scale their businesses.


We offer an environment where expertise is valued, performance is recognised, and contributions are visible. If you’re looking to apply your skills in a business that combines technical excellence with meaningful impact, we invite you to apply.

**The position**

**Cyber MXDR Engineer**

**Role Purpose**


The Cyber MXDR Engineer builds and runs the detection and response technology behind a managed security service. The role deploys and tunes SIEM, EDR, and SOAR platforms, writes and refines detection rules aligned to MITRE ATT\&CK, and automates response with KQL, PowerShell, and APIs to cut detection and response times. As a Tier 3 escalation point, the engineer leads complex investigations and forensic analysis, supports and trains SOC analysts, onboards customers, and maintains the documentation, dashboards, and reporting that support compliance with frameworks such as NIST and ISO 27001\.

**Roles and Responsibilities**

**SIEM and XDR Platform Ownership:**

* Takes end\-to\-end ownership of the SIEM, EDR, and SOAR platforms that power the managed service, keeping them resilient, performant, and cost\-effective as customer numbers and data volumes grow.
* Shapes how the wider security ecosystem fits together, bringing in third\-party tools and threat intelligence where they add genuine detection value and retiring what no longer earns its place.
* Safeguards endpoint protection standards across the customer estate, balancing strong baseline policy with the flexibility customers need to operate their businesses.

**Detection Engineering:**

* Leads the evolution of the service’s detection capability, ensuring it can see and surface the threats that matter most to customers, with coverage mapped to MITRE ATT\&CK.
* Champions detection quality, striking the right balance between coverage and noise so that analysts spend their time on genuine threats rather than false positives.
* Keeps detection strategy one step ahead of adversaries, translating emerging threats, threat intelligence, and lessons from real incidents into stronger defences.

**Security Automation and Response:**

* Drives the automation vision for the service, using KQL, PowerShell, and APIs to make detection and response faster, more consistent, and less reliant on manual effort.
* Acts as the guardian of safe automation, judging where automated action can be trusted to act alone and where human judgement must remain in the loop.
* Carries responsibility for measurable improvement in MTTD and MTTR, ensuring automation delivers real operational value for customers rather than complexity for its own sake.

**Incident Response Leadership:**

* Serves as the Tier 3 technical authority when incidents are complex or critical, providing calm, decisive leadership through containment, eradication, and recovery.
* Brings clarity in moments of uncertainty, establishing the true scope, severity, and root cause of incidents so that management and customers can make confident remediation decisions.
* Turns every significant incident into an opportunity to improve, protecting forensic integrity and making sure lessons learned strengthen detections and controls.

**Customer Onboarding and Technical Advisory:**

* Sets customers up for success from day one, acting as the design authority for their SIEM architecture, data sources, and detection baselines.
* Is a trusted technical adviser to customers, SOC analysts, and IT teams, bringing expert judgement to detection and response questions and helping to resolve differing views.
* Gives management a clear and honest view of risk, capability gaps, and resourcing needs, together with practical recommendations for addressing them.

**Standards, Governance and Compliance:**

* Ensures the service stands up to scrutiny, with platform configurations and detection content aligned to NIST, ISO 27001, and MITRE ATT\&CK and a current view of coverage against each.
* Upholds internal policy, regulatory, and contractual obligations across all engineering work, raising concerns early wherever standards are at risk.
* Establishes the engineering disciplines, such as change control, version control, and documentation standards, that keep the service reliable and auditable.

**Knowledge Leadership and Reporting:**

* Acts as custodian of the service’s technical knowledge, ensuring platform configurations, detection logic, and operational processes are well understood and accessible to the team.
* Invests in the growth of analysts and junior engineers through mentoring and training, building a stronger and more capable SOC over time.
* Gives stakeholders a clear line of sight into detection performance, platform health, and compliance posture through meaningful dashboards and reporting.

**Requirements:**

**Platform Expertise**

* Deep expertise in Microsoft Security Stack: Sentinel, Defender for Endpoint, Defender for Cloud/Apps, Defender for Identity.
* Advantageous to have experience with other SIEM platforms (e.g., Splunk, QRadar, Elastic, ArcSight, LogRhythm).

**Threat Detection \& Incident Response**

* Proficient in SIEM tuning, optimisation, threat detection, and use case development.
* Skilled in incident triage, investigation, and response workflows.

**Security Automation \& Scripting**

* Experience in Logic Apps or equivalent automation workflows
* Strong scripting skills (KQL, PowerShell, Python) for automation and integration
* Leveraging API’s for custom SIEM integrations.

**Security Frameworks \& Best Practices**

* Solid understanding of NIST, MITRE ATT\&CK, ISO 27001, and cloud security best practices.
* Knowledgeable in security operations processes across hybrid and cloud environments.

**Qualifications:**

* A bachelor’s degree / diploma in a relevant area with a preference for Information Security, Computer Science or Computer Engineering.

**Required**

* Microsoft SC\-200
* Microsoft SC\-300
* Microsoft SC\-400
* Microsoft AZ\-500
* Linux LPIC\-1

**Recommended**

* Microsoft SC\-100
* Microsoft AZ\-400
* Microsoft AZ\-700
* Linux LPIC\-2
* ISC2 CCSP
* ISACA CISA
* EC\-Council CEH

CyberMXDR Engineer

**Job Purpose**
---------------


Use the automation test kit (frameworks and pre\-defined test tools) to inspect, analyse, design, develop, implement and execute on re\-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.


**Job Responsibilities**
------------------------


* Build and foster deep relationship with Peers, Subject Matter Experts, Developers, Product Owner and other Stakeholders through transparent communication which align to the Nedbank Values.
* Work closely with Quality Assurance Leads, Practise Leads, Business Analysts, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.
* Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
* Contribute to the retrospective reviews to introduce efficiencies which will ensure quicker delivery with high quality to our clients.
* Actively participate in the planning, estimation and sizing of products, features, stories to be delivered.
* Delivery of a well\-structured quality assurance solution, aligned to enterprise quality practices and standards, within the timelines agreed with the delivery team.
* Report and manage the resolution of issues timeously to avoid unplanned expenses which could result in late delivery and stability issues once operational.
* Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.
* Participate in the backlog grooming.
* Participate in the sprint planning, test estimation and acceptance criteria per story.
* Discuss the low level design and functional requirements with the QA Lead, Application/Solution Architect to understand the approach to test automation.
**Job Responsibilities Continue**
---------------------------------


* Collaborate with the Core Technical Team to continuously improve the automation frameworks and overall platform.
* Develop the automation code using the automation test kit for execution.
* Implement the test automation solutions with the objective that it has adequate coverage within the sprint.
* Ensure the test automation solution meets the architectural and development standards that are re\-usable and scalable.
* Confirm that the automation test code implemented is appropriately catalogued, stored and aligns with the required governance.
* Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository
* Integration into and test automation execution on DevOps pipelines.
* Log defects using the pre\-defined defect management process and tool, and ensure the relevant information is captured accurately that will assist with the root cause analysis.
* Identify potential product risks and communicate to the QA Lead the details and any possible mitigation factors.
* Report status of testing to the squad daily.
* Collaborate with the stakeholder to ensure the resolution of a defect and that the root cause analysis is performed and recorded.
* Participate in all retrospective reviews.
* Participate in the showcase to stakeholders.
* Understand and manage own time based on expected timelines articulated by the line\-management and project expectations.
* Collaborate with Peers and industry experts to understand technical advances and its application within the Nedbank eco\-system.
* Seek ongoing improvements in technical capabilities.
* Mentor the Software Test Engineers within the team to improve their technical capabilities.
* Support the achievement of the business strategy, objectives and values.
* Stay abreast of developments in field of expertise.
* Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
* Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
* Participate and support corporate responsibility initiatives for the achievement of business strategy.
* Seek opportunities to improve business processes, models and systems though agile thinking.
**Preferred Qualification**
---------------------------


BSc IT or BComm IT or similar


**Preferred Certifications**
----------------------------


ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile \& DevOps.


**Minimum Experience Level**
----------------------------


Total number of years of experience:3 \- 6 years
  

Management experience as part of the above years:No experience required
  

Type of experience:Test analysis \& design experience. Test automation experience. Development experience. Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Experience in NFT. Ability to understand and interpret logical solution architecture. Understanding of DevOps pipelines \& tools.


**Technical / Professional Knowledge**
--------------------------------------


* Development languages; Eg: Java
* Object\-orientated Programming (OOP)
* Mobile Test Automation
* Soap and RESTFUL services
* Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
* Service virtualisation \& Data virtualisation
* Performance and load testing
* Vulnerability testing
**Behavioural Competencies**
----------------------------


* Technical/Professional Knowledge and Skills
* Guiding Team Success
* Building Customer Relationships
* Decision Making
* Innovation
* Driving for Results
* High\-Impact Communication
\-


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Software Quality Engineer I

**Additional Information**  

**Job Number**26126064  

**Job Category**Housekeeping \& Laundry  

**Location**Portswood Road, V \& A Waterfront, Cape Town 8001, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.


No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts – to get it right for our guests and our business each and every time.


**CRITICAL TASKS**


Guest Relations


* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

Housekeeping Protocol


* Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
* Respond promptly to requests from guests, Front Desk, or At Your Service requests.
* Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
* Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
* Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
* Comply with quality assurance expectations and standards.
* Return cart to designated area at the end of shift.
* Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
* Fold cleaned linen into designated size, either by hand or using folding machine.
* Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
* Perform other reasonable duties as requested.

Guest Rooms, Villas, and Suites


* Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
* Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
* Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
* Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
* Limit access to guest rooms while cleaning by following departmental procedures.
* Remove trash, dirty linen, and room service items from room and balcony/patio.
* Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
* Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
* Report missing hotel/resort property and damages to room to manager/supervisor.

Public and Employee Spaces


* Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
* Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
* Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
* Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
* Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
* Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
* Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt\-out bulbs.

Communication


* Speak to guests and co\-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
* Support all co\-workers and treat them with dignity and respect.

Safety and Security


* Complete appropriate safety training and certifications to perform work tasks.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements \& Guidance
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Support all co\-workers and treat them with dignity and respect.

Policies and Procedures


* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.

**CRITICAL COMPETENCIES**


Interpersonal Skills


* Customer Service Orientation
* Team Work
* Diversity Relations

Personal Attributes


* Safety Orientation
* Presentation
* Dependability
* Integrity
* Positive Demeanor

**PREFERRED QUALIFICATIONS**


**Education**


Higher Education, Diploma or equivalent


**Related Work Experience**


Minimum 6 months work experience in a similar role


**Supervisory Experience**


No supervisory experience is required

  

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

Hotel Cleanliness Expert (Room Attendant) - Protea Hotel Cape Town Waterfront Breakwater Lodge

**Job Description**
===================

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice
**Hello Future Customer Experience Advisor**

  

Welcome to **FNB** , the home of the **\#changeables** . We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer centric financial solutions.


As part of our **FNB Points of Presence (POP)** team, the **Customer Experience Advisor** plays a frontline role in shaping how customers experience FNB from the moment they enter the branch. This role focuses on welcoming customers, understanding their needs, managing the waiting experience, and directing customers to the most appropriate banking channels – including **e\-Channels and Self Service** – based on customer centric best practice.


The Customer Experience Advisor ensures that every interaction is warm, efficient, and aligned to FNB’s service standards, helping customers get the support they need while optimising branch flow and operational efficiency.


Now’s the time to imagine your potential in a role where first impressions truly matter.  



  

**Are you someone who can:**

* Welcome and engage customers entering the branch in a professional and friendly manner
* Understand customer requirements quickly and accurately to determine the correct support channel
* Actively manage the customer waiting experience within the branch environment
* Direct customers to appropriate eChannels and SelfService options to meet their needs
* Prevent complaints by proactively identifying customers requiring additional support
* Intervene when customers are at risk of leaving the branch without being assisted
* Offer alternative solutions such as booking tickets or guiding customers to digital channels
* Provide exceptional customer service to external clients seeking banking or financial assistance
* Build and maintain positive stakeholder relationships within the branch environment
* Deliver customer service in line with quality service standards and customer experience best practices
* Ensure operational excellence through consistent delivery of work processes according to defined standards
* Contribute to cost efficiencies through responsible use of work\-related resources
Optimise own work through the application of learning and continuous improvement  
* 

  

**Teamwork, Growth \& Continuous Improvement**

* Contribute positively to teamwork, inclusivity, and collaboration within the branch team
* Identify opportunities to assess, improve, and develop personal performance
* Actively seek feedback and apply learning experiences to improve service delivery
Demonstrate adaptability and a willingness to learn as customer and business needs evolve.  
* 

  

* **Qualification \& Experience Requirement**

  

* **Minimum Qualification: Grade 12/ NQF Level 4** **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Management, or related fields **1–3 years of experience** in client experience and value management in a customer facing service environment like banking, or a related field

  

* **You will be an ideal candidate if you possess the following:**

  

* Strong understanding of customer experience principles and service excellence
* Comfort guiding customers to digital and self\-service platforms
Excellent communication and interpersonal skills  
* 

  

* **You will have access to:**
* Continuous learning and development aligned to customer experience excellence.
* Exposure to digital banking platforms and service innovation.
A supportive, inclusive team culture focused on service quality.  
* 

  

* **You can be a match if you are:** Customer centric with a warm, approachable manner.
* Proactive and attentive to customer needs.
* Confident interacting with diverse customers.
* Patient, empathetic, and solutions driven.
* Detail oriented with a strong focus on service standards.
* A collaborative team player.
Committed to continuous learning and self\-improvement.  
* 

  

* **Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Customer Experience Advisor** , helping to shape exceptional first impressions and seamless customer journeys.

  

* All appointments will be made in line with **FirstRand Group’s Employment Equity Plan** . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

05/10/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Customer Experience Advisor

**Waiter / Waitress**

**Baker \& Bean, Simon’s Town**

We’re recruiting for:

* **One senior waiter / waitress position.**
* **Part\-time waiter / waitress positions for the summer season.**

Baker \& Bean is a small, independent, 40\-seater **daytime café**, bakery and deli serving breakfast and lunch. We have a very small, closely coordinated team, so every person takes substantial responsibility for customer service, efficient service and cleanliness.

**Both roles require previous experience. Please apply only if you meet every essential requirement below.**

* **Proven waiter and POS experience.** You must confidently manage tables and use POS systems, and be comfortable adapting to our handheld ordering devices. We explain our procedures, but cannot teach basic waitering skills or train someone from scratch.
* **Warm, confident customer service.** You must enjoy chatting with customers, starting conversations and making people feel welcome. Taking orders and doing the bare minimum is insufficient.
* **Excellent spoken and written English.** You must communicate clearly with local and international customers, write accurately and follow our systems confidently.

Include the reference word **ANCHOR** in your WhatsApp introduction to confirm that you have read this advert.

* **Ability to handle exceptionally busy service.** You must manage several tables and competing requests while remaining organised, accurate and friendly. Multitasking under pressure is a genuine daily requirement during tourist season.
* **Initiative and high cleaning standards.** Everyone clears tables, cleans and keeps the café exceptionally tidy. You must notice what needs doing and act without repeated reminders.
* **Punctuality, reliability and practical transport.** We primarily seek someone living in or around Simon’s Town because of travel costs, journey time and occasional requests to cover shifts at short notice. Exceptional candidates from further away will be considered where transport is practical and reliable.
* **Professional conduct.** Arriving hungover, impaired or smelling of alcohol, or missing shifts because of drinking, is unacceptable.

**How to apply**

Send your CV via WhatsApp to **064 978 10 96**, together with a short, personalised introduction stating:

* Who you are and which position you’re applying for.
* Which suburb you live in.
* How you would travel to Simon’s Town and your expected journey time.
* Why your experience and skills make you suitable.
* Your availability and the reference word given above.

**CVs received without this introduction will not be considered. Sending a CV on its own is not a complete application.**

Pay: R35,00 per hour

Expected hours: 16\.0 – 40\.0 per week

Work Location: In person

Waiter/Waitress

**Requirements:**

* Relevant tertiary qualification in Hospitality Management or a related field.
* Minimum 2 years’ experience in a Hotel Manager or similar senior role.
* Strong leadership and staff management skills.
* Experience in remote, bush, or off\-grid environments will be highly advantageous.
* Basic knowledge of maintenance, stock control, and food service operations.
* Valid driver’s license (advantageous).
* Solid understanding of hospitality compliance, health \& safety and risk management.
* Confident communicator with the ability to lead teams and engage guests professionally.
* Hands\-on leadership style with strong attention to detail.
* Excellent organizational and time\-management ability.
* High attention to detail and problem\-solving skills.
* Strong customer service orientation and guest relations.
* Computer literate (reservations systems, email, basic reporting).
* Ability to work flexible hours, including weekends and public holidays.

**Responsibilities:**

* Oversee the daily operations of the hotel, ensuring smooth and efficient running.
* Manage all hotel departments (front office, housekeeping, food \& beverage, maintenance).
* Ensure smooth day\-to\-day operations across all areas.
* Monitor occupancy rates, bookings, and revenue performance.
* Implement and maintain operational policies and procedures.
* Ensure high levels of guest satisfaction and service excellence.
* Handle guest complaints and resolve issues promptly.
* Maintain a welcoming and professional atmosphere.
* Ensure staff productivity and high service standards.
* Ensure clear communication and collaboration across all hotel departments.
* Monitor service delivery, productivity levels and operational readiness.
* Monitor daily cash\-ups, variances, voids and operational risks.
* Manage incident reporting and corrective actions.
* Oversee online guest feedback and reputation platforms.
* Experience in Managing lodges in remote areas

Work type: Live \- in Position

Location:Katberg Mountain Resort and Hotel

Job Type: Full\-time

Pay: Up to R20 000,00 per month

Ability to commute/relocate:

* Eastern Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

* lodge/resort management: 2 years (Preferred)

Work Location: In person

Hotel Operations Manager

**Required skills**

* Engineering

**Data Engineer**


London (Waterloo) · Full\-time · Hybrid, three days per week in the office

**Who we are**
==============


At GetGround, our mission is to make property investment safer, faster and more accessible for everyone.


We’ve built an all\-in\-one property investment platform that supports investors from opportunity analysis and company formation through to financing, accounting and portfolio management. By bringing software, data and specialist services into one experience, we make property investing simpler, clearer and more cost\-effective.


We’re now building the intelligence layer that will help investors understand opportunities, make better decisions and manage their portfolios. We bring together detailed knowledge of our customers’ investments, services such as mortgages, lettings and insurance, and a team that lives and breathes property.


We’re turning our property expertise into an intelligence layer that can scale. That starts with a data platform: selecting trusted sources, keeping information current and making it useful to our products and AI agents.


We’re looking for someone to own that foundation.

**The opportunity**
===================

  

You’ll define and build the data platform that powers GetGround’s intelligence layer. This is a hands\-on role with substantial architectural ownership: choosing how we ingest, structure, curate and serve data, while improving the foundations we already have.


The scope goes beyond integrating with APIs. You’ll build ways to ingest unstructured policy updates, regulatory guidance and published documents, turning them into reliable data our intelligence layer can use.


You’ll work closely with engineering, product and our property experts to turn domain knowledge into useful data. You’ll also design for international expansion, so entering each new market builds on a shared platform.


There’s an opportunity to influence how we build our data organisation over time, including the capabilities, standards and future hires we need.

**What you’ll do**
==================

* **Own data as a product.** Start with the decisions our customers and AI agents need to make, then work backwards to the data required. Judge success by the usefulness and reliability of what you enable.
* **Be opinionated about sources and quality.** Work with our property experts to identify the most valuable datasets and assess their authority, coverage, freshness and limitations. Establish clear standards for what enters the platform and how conflicting information is handled.
* **Build ingestion beyond APIs.** Develop reliable pipelines for structured datasets, external APIs, documents and published guidance. Ingest updates from sources such as HMRC and other relevant authorities, detecting changes promptly and turning them into usable, traceable data.
* **Make data usable by our intelligence layer.** Structure and serve information so our products and AI agents can retrieve the right facts in context. Preserve source provenance, geographic scope and effective dates so consumers can distinguish current information from historical or superseded guidance.
* **Design for international expansion.** Build shared models and ingestion patterns that accommodate differences in property markets, tax systems and regulation. When we expand geographies, we want to go at speed, without rebuilding the platform.
* **Own reliability throughout the lifecycle.** Build monitoring, validation and recovery into ingestion, transformation, storage and serving. Know what is stale, missing or incorrect, understand the customer impact and address the root cause.
* **Set the technical direction and deliver it.** Make clear trade\-offs between immediate product needs and long\-term architecture. Ship useful improvements early, document decisions and help shape the standards and future team needed to support the platform.

**What you bring**
==================

* **Experience owning substantial data systems.** You’ve designed, built and operated production data platforms or major parts of them, and can explain the architectural decisions you made and their consequences.
* **Strong engineering fundamentals**. You bring strong SQL, data modelling and production programming skills, with practical experience in orchestration, testing, deployment and operating reliable pipelines.
* **Judgment about the data itself.** You can evaluate whether a source is fit for a particular use, reconcile inconsistent information and make uncertainty or gaps visible to downstream consumers.
* **Experience with messy external sources.** You’ve handled inconsistent formats, changing schemas, incomplete records, rate limits and integration failures. You’re comfortable working beyond clean, well\-documented APIs.
* **A product mindset.** You care about the decisions your data supports. You can work with domain experts and product engineers to translate an ambiguous need into a useful data product.
* **Architectural ownership.** You can review an existing system, establish a direction and deliver improvements incrementally. You understand access controls, privacy and the responsibilities that come with combining customer and external data.
* **Clear communication and initiative**. You surface problems early, write down decisions and challenge assumptions constructively. You’re comfortable making progress without a fully specified ticket.

**Bonus**
---------

* Experience building data foundations for AI products, including retrieval, document processing or evaluating the quality of information supplied to agents.
* Experience modelling policy or regulatory information, including versioning and effective dates.
* Experience with property, financial services, geospatial data or international datasets.
* Familiarity with GCP, where we run our infrastructure, and experience working alongside backend engineering teams.
* Experience establishing data standards or helping build a data team.

**This role isn’t for you if**
==============================

* **You just want to keep the pipelines running.** You’ll need to care about which data we use, whether it can be trusted and how it improves the decisions our products support.
* **You want a fully specified architecture to implement.** We need someone who can assess what exists, challenge assumptions and take ownership of the technical direction.
* **You only want to work with clean, structured data**. Important information arrives through documents, policy announcements and inconsistent external sources. Making it usable is part of the job.
* **You want to stay removed from the product or domain.** You’ll work closely with product engineers and property experts. Understanding what the data means and how it is used is essential.
* **You don’t connect with how we work.** Our values—No BS, pursuit of excellence, feedback obsessed and healthy ego—mean communicating directly, holding a high bar, seeking feedback and being willing to change your mind.

**Why join**
============

* Own a data platform central to GetGround’s next phase of product development.
* Turn deep property expertise into intelligence that helps real investors.
* Work on challenging problems across customer data, property information, AI and regulated services.
* Shape the architecture for international expansion and help build our future data organisation.
* Competitive salary and meaningful equity.
* Hybrid London working, with three days per week in Waterloo.
* Benefits include private health and dental cover, a learning budget, a home\-office setup budget and 12 mental health days per year.

**What we are building:** The first end\-to\-end real estate investment offering \- making the dream of owning real estate more accessible to everyone globally.

**Diversity \& inclusion at GetGround:** We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are

Data Engineer

**Your Purpose...*** To change peoples, lives for the better through wellness, through delivering on OUR PROMISE, which is to welcome and know our members. Be the host whilst owning every interaction and make the member experience memorable
* To drive a social wellness club by having a natural service orientation with a deep passion for wellness and desire to make a positive difference every day
* The Club Experience Manager is a dynamic and customer experienced focused person who will be responsible for ensuring an exceptional experience at Virgin Active. The role involves leading customer experiences, executing strategies that will enhance members satisfaction, and leading a team dedicated to providing outstanding service.

 **Your Duties and Responsibilities...**  

  

**Member Experience Management:**  

* Monitor and enhance all aspects of the member experience, ensuring they meet established business standards.
* Analysing member feedback and ensuring corrective action plans are put in place to enhance member experience
* Address member feedback proactively to continuously improve service delivery, actively managing complaints and resolutions times in club.
* Manage access and usage of the facilities in all areas

**Support and Interaction with Members:**  

* Be the custodian of escalated member queries and complaints, and ensure that queries and complaints are dealt with effectively and timeously, keeping in mind Our Promise pillar of "own every interaction"
* Facilitate effective communication channels for member inquiries and concerns.
* Ensure collaboration across all functions within the club and regional support teams to ensure effective resolution of delivery of club experience expectations.

**Execution of Wellness Vision:**  

* Implement the established wellness philosophy and ensure all member experiences reflect this vision.
* Communicate the importance of wellness to both staff and members, promoting a culture of health and vitality.

  

**Enhancement of Physical Spaces:**  

* Oversee the maintenance and presentation of physical spaces and facilities, ensuring they are welcoming and conducive to wellness activities.
* Collaborate with facilities management to address any issues affecting member experience.

  

**Social Wellness Program Implementation:**  

* Execute wellness programs, events, and initiatives that engage members and promote healthy lifestyles whilst ensuring this drives member retention.
* Collaborate with facilities management to address any issues affecting member experience.

  

**Community Engagement:**  

* Encourage social interaction among members to build a strong community within the club.
* Identify opportunities for partnerships with local wellness organizations to enhance member offerings.

  

**Performance Monitoring:**  

* Monitor Service delivery through setting performance standards.
* Track member satisfaction and engagement metrics, using data to inform continuous improvement efforts.
* Report regularly on the success of implemented initiatives to leadership.

**People Management:**  

* Recruit, develop and foster a culture of community and service by ensuring everyone has exceptional service and hosting skills.
* Onboarding and retention of people.
* Create an engaging and inspiring environment by living our People Promise (Be Yourself, Go Together, Work Hard, \& Dream Big) as a leader.

  

**Our Minimum Requirements...**  

  

We can't live without...  

* Matric\\grade 12 qualification
* Qualification in sports management, health and wellness, business administration or related field advantageous
* Minimum of 2\-4 years in a management role with the health and fitness industry or customer focused environment
* Proven experience in digital engagement platforms
* Proven experience in managing member experiences, activations and events
* Background in wellness programs, community engagement or similar initiatives
* VASA Product Academy or Product Qualification
* Proactive Solution orientation
* Train the Trainer VASA


We’d like you to have...

* Adaptability (must be able to adapt to a fast paced, changing environment)
* Be curious (must be willing to succeed, seek opportunities to learn and grow)
* Have a winning mentality (must be willing to go over and above to achieve success)
* Must be motivated to achieve success.
* A commitment to making a difference in people’s lives.
* A Growth mindset
* The ability to work independently.
* Trustworthiness (must always act in doing the right thing)
* A drive to create moments of magic for our members.
* The ability to make decisions and take ownership and responsibility for the decision.
* Action orientation


We'd love you to have...  

* Wellness knowledge, beyond the health club
* The ability to make quick and bold decisions.
* The ability to be agile.
* The ability to be collaborative.
* High Interpersonal skills (EQ)

Club Experienced Manager

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

 **Belonging at Absa**

*Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.*

**Job Summary**


Lead the agile solution design, deployment \& ongoing optimization \& evolution of less complex enterprise wide technology platforms \& delivery systems**Job Description**

**Role Purpose**

  

Own the strategy, engineering, resilience and operational excellence of enterprise virtualization platforms across on\-premises, hybrid\-cloud and modern infrastructure environments.

 **About the Role**

  

We are seeking an exceptional Lead Platforms professional specialising in Virtualization to shape the design, evolution and operational excellence of our enterprise virtualization estate. This senior leadership role sets platform strategy and technical direction while ensuring virtualization services remain modern, resilient, secure, cost\-effective and aligned to business needs across the organisation.

  

As a key technology leader, you will own the end\-to\-end lifecycle of the virtualization platform, from architecture and engineering through service operations, optimisation and modernisation. You will enable infrastructure agility, workload mobility, engineering excellence and dependable customer outcomes while actively managing technology concentration, lifecycle and vendor risks.

 **What You Will Lead \& Deliver**

**Platform Strategy, Direction Setting \& Architecture**

* Define and articulate a clear virtualization platform vision, strategy and multi\-year roadmap aligned to business strategy and Group Technology architecture standards.
* Set the target architecture for enterprise virtualization across compute, network, storage, security, automation, disaster recovery and cloud integration.
* Partner with CIOs, CTO, Architecture, Engineering, Security, Cloud and Product teams to translate business and workload requirements into platform capabilities.
* Identify opportunities to simplify, standardise and modernise the virtual estate, including workload placement, private cloud, container integration and exit or diversification strategies where appropriate.

 **Platform Engineering, Design \& Delivery**

* Lead the design, deployment and evolution of enterprise virtualization platforms, including VMware vSphere / VMware Cloud Foundation, Microsoft Hyper\-V, Red Hat OpenShift Virtualization or equivalent technologies relevant to the target architecture.
* Drive automation\-first engineering using infrastructure\-as\-code, APIs, configuration management, policy\-as\-code and self\-service provisioning.
* Engineer scalable and repeatable platform patterns for clusters, hosts, virtual machines, templates, images, networking, storage, backup and recovery.
* Ensure platform solutions are secure by design, highly available, testable, observable and supported through clear engineering standards and lifecycle controls.

 **Platform Performance, Quality \& Optimisation**

* Own platform health, capacity, availability, performance, demand, cost\-to\-serve and customer\-experience measures.
* Use telemetry and analytics to improve resource utilisation, right\-size workloads, reduce capacity waste and prevent performance saturation.
* Establish standards, service guardrails, reference patterns, runbooks and technical debt remediation plans.
* Drive platform hygiene across firmware, hypervisors, management components, tools, hardware compatibility, certificates and end\-of\-support exposure.

 **Resilience, Incident, Change \& Risk Management**

* Act as the senior escalation point for major virtualization incidents, systemic service degradation and complex platform defects.
* Lead rapid restoration, technical problem management and root\-cause elimination with minimal business impact.
* Own resilience engineering across high availability, fault domains, backup integration, disaster recovery, recovery testing and capacity headroom.
* Ensure compliance with security, vulnerability, patching, change, audit, SLA/OLA, licensing and technology\-risk requirements.

 **People Leadership \& Capability Development**

* Build, lead and coach high\-performing virtualization and platform engineering squads, fostering agile delivery, accountability, continuous learning and engineering mastery.
* Develop a centre of enablement that partners across infrastructure, cloud, application and business technology teams.
* Recruit, retain and grow engineering talent through succession planning, skills development and forward\-looking capability planning.
* Create a strong operational culture focused on automation, service ownership, measurable outcomes and continuous improvement.

 **Financial, Commercial \& Vendor Management**

* Lead platform financial planning, unit\-cost modelling, capacity investment, licence optimisation and cost reduction initiatives.
* Manage strategic technology partners, contracts, support models, renewals and vendor performance across the virtualization ecosystem.
* Mitigate vendor concentration and lock\-in risk through commercial insight, architecture optionality, portability and disciplined technology lifecycle decisions.
* Build evidence\-based investment cases for platform modernisation, estate optimisation and technology transitions.

 **Experience Required**

* 8\-10 years of experience in enterprise infrastructure or platform engineering, including leadership accountability for large\-scale virtualization services.
* Proven leadership across virtualization architecture, engineering, operations, modernisation, resilience and service management in complex regulated environments.
* Deep knowledge of hypervisor and virtual infrastructure concepts, including clustering, high availability, live migration, resource scheduling, virtual networking, software\-defined storage and workload lifecycle management.
* Practical experience with enterprise virtualization technologies such as VMware vSphere / VMware Cloud Foundation, Microsoft Hyper\-V, KVM and/or Red Hat OpenShift Virtualization.
* Understanding of automation and orchestration technologies such as Terraform, Ansible, PowerShell, Python, APIs and CI/CD toolchains.
* Experience integrating virtualization with storage, backup, disaster recovery, observability, identity, security, CMDB and IT service management capabilities.
* Strong knowledge of hybrid\-cloud operating models, workload placement, private cloud, containers and migration or modernisation patterns.
* Commercial acumen across licensing, vendor management, capacity economics, asset lifecycle and total cost of ownership.
* Strong stakeholder management, executive communication and cross\-functional leadership skills.
* Bachelor's degree in Information Technology, Computer Science, Engineering or a related field. Relevant industry certifications are advantageous.

 **Leadership Outcomes**

  

* Resilient services \- Stable, recoverable virtualization services with measurable reduction in repeat incidents, technical debt and unsupported components.
* Modern engineering \- Automated, policy\-driven and repeatable platform delivery with reduced manual effort and faster ful

Lead Platforms - Virtualization

**FINANCE MANAGER: METALLURGY**

**Location:** MonteCircle, Fourways, South Africa

**Business Unit:** Finance BME Metallurgy

**Reports To:** Finance Director

**Join BME and shape the future of mining.**

**BME**, a division of Omnia Holdings, is a leading global provider of blasting and mining solutions, partnering with customers to improve safety, productivity and sustainability across the mining value chain. Combining advanced blasting technology, digital innovation, explosives and technical expertise, we help mining operations solve complex challenges, optimise performance and unlock value. From open\-pit mines to underground operations, our solutions support responsible, efficient mining and enable the critical resources needed to power modern economies.


As part of Omnia Holdings Limited (JSE: OMN), you'll join a global, diversified business operating across the agriculture, mining and chemicals sectors. With operations in 23 countries, customers in more than 40 countries, over 70 distribution centres, and approximately 3,800 employees worldwide, Omnia develops innovative products, technologies and services that support food security, responsible mining and sustainable industrial development. Through science, innovation and collaboration, we help customers use resources more efficiently, solve complex operational challenges and create lasting value for a changing world.


At Omnia, you'll have the opportunity to work alongside industry experts, contribute to meaningful challenges, and grow your career in a purpose\-led organisation committed to innovation, learning and sustainable impact.

**Innovating to enhance life, together creating a greener future.**

**Role Impact**


To manage the financial function in Mining (including the foreign operations as per territorial allocation) to ensure that financial risks, practices and processes are planned, organised, and controlled in line with statutory and professional prescriptions, and to meet the mission and vision of the Mining business.

**Key Responsibilities**

**Reporting – To oversee and ensure that the monthly and quarterly reporting processes for the respective countries and deadlines are met. To identify opportunities for the organization through.** **Analysis, comparison and benchmarking to improve financial performance, and assess the current or future financial status of the organization**

* Analysis of actual vs. forecast and budget \- Monthly and YTD performance.
* Analysis of actual vs, prior year
* Compiling information for the Business Review Process
* Fully reconciled transactional processing
* Executing of ad\-hoc reporting requirements
* Overall review of the ledger and IS, BS, CF

**Cashflow – To effectively manage the cash management cycle to optimize the company cash position**

* To effectively forecast cashflow positions, ensure that sufficient funds are available to meet ongoing operational and capital investment requirements, together with Group Treasury and the Financial Director. Assist with mitigating financial risk related to interest and manage BME's cash management practices and policies to ensure positive financial health.
* Analysis of actual versus forecasted cashflow position
* Liaising with Group Treasury on any cashflow requirements
* Review Cash flow forecast and reconcile the gaps and provide insight to changes
* Understand the capex forecasting and the impact on cash flow

**Balance Sheet Management – to manage and report on the balance sheet and activities that highlight the net working capital and cash requirements. Ensuring that accurate and complete balance sheet recons** **for all accounts** **are performed and reviewed to quantify any balance sheet risk.**

* Fixed assets accounts are accurately reconciled and register maintained and reviewed monthly
* Inventory is reconciled and the risk quantified and duly provided for
* Overseeing and highlighting any issues in accounts payable/receivable to the respective parties.
* Conduct detailed monthly recon review of balance sheet
* Analysis of key balance sheet accounts
* Simplify, improve and harmonise existing and complex processes and systems for account reconciliations and month\-end closing

**Control Environment**

* To oversee the annual audit preparation process and ensure compliance to legislation
* Review audit packs completed by in country finance team
* To actively implement changes which will result in closed audit findings
* To manage and implement policies received from Risk, procedure and processes to ensure process excellence and continual process improvement
* To develop accounting policies and procedures in order to ensure adherence to all relevant accounting framework and statutory compliance
* Draft policies and procedures and implement such policies and procedures to ensure appropriate internal financial controls are in place and monitor the compliance to such controls
* Reviewing of annual financial statements in accordance to International Financial Reporting Standards
* Set up business processes to deliver successful outcomes, assess their effectiveness and review performance measures relating to each
* Identify opportunities for synergy and integration of processes and influence others to identify more efficient sustainable processes

**Financial Business Partner**

* Review of the business
* Reporting per business unit, product and customer
* Manage cost challenge processes and work closely with the business to ensure key performance indicators are measuring the right metrics
* Supporting and product development units and the manufacturing departments
* To oversee, manage and provide advice and technical assistance with cost analysis and fiscal allocation

**Budgeting**

* Assisting the Regional financial managers with compiling their country budgets
* Responsible for ensuring the budget reflects accurately in Vena
* Review of the budgets once finalized
* Monitor monthly performance against actual

**Other**

* To continuously develop skillsets and high\-performance leaders and employees through mentoring, technical and business training and challenging assignments that build confidence and demonstrate the finance team's ability to make significant contribution to Finance and BME operations.
* Manage and communicate all aspects of the performance management process, ensuring alignment with development plans
* Ensure accountability among the team to set stretch targets; drive challenging targets and review functional performance against these targets
* Effectively manage change management along with potential conflicts to maximise acceptance and cooperation and achieve business objectives

**Qualifications**

* CA (SA) or CIMA
* MBA qualification advantageous

**Experience**

* Minimum 5 years post articles experience, preferably with multinational (Africa) exposure essential
* Experience in manufacturing/mining environment
* Minimum 3 years people and general management experience

**Key Competencies**

* Business Acumen
* Conflict Management
* Customer Focus
* Timely Decision Making
* Developing Direct Reports and Others
* Functional Technical Skills
* Innovation Management
* Integrity and Trust
* Motivating Others
* Problem Solving

**Diversity, Equity \& Inclusion**


Adverse team drives stronger outcomes. At Omnia, we are committed to creating an inclusive workplace where every individual is valued, respected and empowered to contribute. We believe that diverse perspectives, experiences and backgrounds strengthen our ability to innovate, solve complex challenges and create sustainable value. We welcome applications from suitably qualified candidates who share our commitment to excellence, collaboration and making a positive impact.

**Thank you for your interest**


Thank you for considering a career with Omnia. We appreciate the time and effort invested in your application. Our Talent Acquisition team carefully reviews every application received. While only shortlisted

Finance Manager Metallurgy

**Overview**


We are seeking an experienced and detail\-oriented Implementation Specialist with a strong focus on Risk Management to join our team. This individual will be responsible for implementing and optimizing GRC software solutions, particularly for managing risk within the organisation.


The role requires a deep understanding of risk frameworks and regulatory compliance.


The successful candidate will play a crucial role in ensuring the smooth deployment, integration, and configuration of GRC platforms to enhance risk management processes.

**Reason for vacancy:Team expansion**

**Reporting to:Head of Services**

**Management level of role:This is not a management role**

**Working environment \& travel:Team\-orientated environment. Drivers license and own transport is essential. Possible travel into the rest of Africa.**

**Working hours:8:30am to 17:00pm when in the office and will ideally understand that there may be times that they need to work overtime on projects. When based at client sites, the individual will need to work the working hours stipulated by the client.**

**Key Responsibilities**

**Client Engagement:** Collaborate with clients to understand their governance, risk, and compliance objectives and tailor GRC software solutions (Diligent One) to meet their specific needs.

**Software Configuration:** Gathering requirements from key stakeholders in risk management and compliance teams to tailor the software solution to organisational requirements. Design and configure workflows, risk assessments, reporting dashboards, and risk registers within the GRC software.

**Training and Support:** Conduct comprehensive training sessions, empowering users to utilise the software's capabilities effectively. Guide clients in leveraging reporting and analytics tools to derive actionable insights and drive continuous improvement.

**Reporting:** Develop and maintain risk dashboards, reports, and key performance indicators (KPIs) to provide real\-time insights into the risk landscape within the software.

**Documentation and Communication:** Maintain clear documentation of processes, configurations, and customisations, ensuring transparency and accountability throughout the implementation process. Consistently communicate with internal and external stakeholders, informing them of new releases, features, and functionalities.

**Stakeholder Management:** Proactively manage stakeholder expectations, ensuring timely work delivery and issue resolution. Identify and communicate innovations or knowledge that enhance our services and offerings.

**Risk Management Processes:** Provide expertise in aligning the GRC software to organisational risk management frameworks (e.g., ISO, NIST, COSO, etc.).

**Required Experience**

* Completed degree in Risk Management, Internal Audit or equivalent.
* A minimum of 2 years experience in a Risk Manager or Risk Officer role
* Experience with risk management software such as CURA, Barnowl, etc would be beneficial.

**Behavioural Skills \& Soft Competencies**

**Work Ethic and Attention to Detail:** Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.

**Customer\-Centric Approach:** The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value. The candidate is capable of effectively transferring knowledge and conducting personalised one\-on\-one training sessions.

**Performance under Pressure:** Excel in working under pressure and adhering to strict deadlines without compromising quality. Demonstrate the ability to work independently, self\-manage, and remain focused on tasks.

**Adaptability and Learning Orientation:** Effectively prioritise tasks and adapt to evolving priorities while maintaining focus. Openness to direction, coupled with a proactive attitude towards learning and innovation.

**Professional Communication and Relationship Management:** Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. A self\-starter who identifies and addresses project risks proactively, ensuring successful outcome.


Interested parties can apply via our website:


https://www.careers\-page.com/surtech  

Please note that if you have not been contacted within one week then your application was unsuccessful.

Risk Management Software Consultant

We are seeking a professional, confident, and client\-focused **Client Relationship Officer (CRO)** to join our team. The successful candidate will be responsible for welcoming and assisting clients, building strong professional relationships, understanding client needs, and ensuring a high standard of service throughout the client journey.

Key Responsibilities

* Greet and welcome clients in a professional and friendly manner.
* Meet with new and existing clients to understand their needs and requirements.
* Build and maintain strong, professional relationships with clients.
* Conduct client meetings and consultations, either in person, telephonically, or online.
* Assist clients with queries and provide accurate information regarding products and services.
* Follow up with clients regularly and ensure that enquiries and requests are attended to promptly.
* Maintain accurate and up\-to\-date client records and documentation.
* Liaise with internal departments to ensure that client requirements are handled efficiently.
* Identify opportunities to further assist clients and refer relevant opportunities to the appropriate team.
* Handle client concerns professionally and escalate matters where necessary.
* Ensure a high level of customer service and professionalism at all times.
* Meet agreed service, client engagement, and performance targets.
* Maintain confidentiality and comply with company policies, procedures, and applicable regulatory requirements.
* Represent the company professionally during all client interactions.

Minimum Requirements

* Grade 12 / Matric certificate.
* Previous experience in a **Client Relationship Officer, Customer Service, Client Services**
* Experience dealing directly with clients is essential.
* Strong verbal and written communication skills.
* Professional and confident interpersonal skills.
* Good administrative and organisational abilities.
* Ability to conduct professional client meetings and presentations.
* Strong attention to detail and follow\-up skills.
* Computer literate, with proficiency in Microsoft Office.
* Ability to work independently as well as within a team.
* Professional appearance and manner.
* Ability to work in a target\-driven and fast\-paced environment.

Work Location: In person

Client Service Officer

**Cool Ideas, leading ISP in** **Johannesburg requires an Customer Service Centre Supervisor to join our team**

**Position Overview**
---------------------


The Customer Service Centre Supervisor is responsible for the day\-to\-day leadership, performance and operational effectiveness of the Customer Service Centre (CSC).


The role is accountable for ensuring customers receive professional, efficient and consistent support while maintaining appropriate service levels, operational controls, staff performance and accountability.


The successful candidate will lead and develop the CSC team, monitor operational performance, manage escalations, analyse customer contact trends, identify process and training gaps, and work closely with other operational departments to improve the overall customer experience.


This is a hands\-on leadership position requiring a strong balance between people management, customer service, workforce management, operational oversight, reporting and continuous improvement.

**Key Responsibilities**
------------------------

**1\. Team Leadership \& People Management**
--------------------------------------------

* Lead, manage, coach and develop Customer Service Centre employees.
* Set clear individual and team performance expectations.
* Conduct regular one\-on\-one meetings, coaching sessions and performance reviews.
* Provide constructive and corrective feedback where performance or behavior falls below expectation.
* Develop performance improvement plans where required and monitor progress.
* Recognise strong performance and encourage employee development and progression.
* Identify individual and team training requirements.
* Manage team conflicts and promote a professional, accountable and collaborative working environment.
* Monitor attendance, punctuality, productivity and schedule adherence.
* Manage leave requests, overtime requirements and operational staffing requirements.
* Participate in recruitment, interviewing, selection and onboarding of new employees.
* Ensure new employees receive appropriate operational, customer service, system and process training.
* Promote employee engagement, accountability, ownership and retention.

**2\. Workforce Management \& Resource Planning**
-------------------------------------------------

* Develop and manage staff schedules and shift rosters to ensure appropriate operational coverage.
* Analyse historical call, ticket and customer contact volumes to identify workload patterns and staffing requirements.
* Forecast expected customer contact volumes and plan resources accordingly.
* Monitor intraday staffing and workload against actual customer demand.
* Adjust resource allocation, breaks, shifts or responsibilities where required to maintain service levels.
* Monitor schedule adherence and investigate recurring adherence issues.
* Identify periods of overstaffing or understaffing and recommend appropriate resource changes.
* Plan appropriately for weekends, public holidays, leave periods, outages, campaigns and anticipated periods of increased customer demand.
* Ensure effective allocation of employees across voice, ticket and other customer support channels.

**3\. Customer Service \& Escalation Management**
-------------------------------------------------

* Ensure customers receive professional, accurate and timely assistance across all supported communication channels.
* Take ownership of complex or escalated customer matters requiring supervisory intervention.
* Ensure escalations are appropriately investigated, communicated, tracked and resolved.
* Monitor recurring customer complaints and identify underlying operational, training or process issues.
* Support employees in managing difficult customer interactions and escalations.
* Assist with walk\-in customer queries where required.
* Ensure appropriate customer communication during significant service incidents and outages.
* Identify opportunities to reduce avoidable escalations through improved training, processes and employee accountability.

**4\. Operational Performance \& KPI Management**
-------------------------------------------------

* Monitor and manage departmental KPIs and agreed service levels.
* Monitor inbound call volumes, ticket volumes, queue performance, response times and backlogs.
* Monitor relevant contact\-centre metrics including Service Level, Average Speed of Answer (ASA), call abandonment rate, Average Handle Time (AHT), First Contact Resolution (FCR), ticket response and resolution times, Quality Assurance scores, schedule adherence, and customer satisfaction and feedback.
* Analyse performance trends and identify the underlying reasons for changes in performance.
* Implement corrective actions where service levels or performance fall below agreed targets.
* Monitor individual and team productivity without compromising customer experience or quality.
* Ensure support tickets are correctly categorised, routed, escalated and followed through to resolution.
* Monitor workload distribution and adjust resources where operationally necessary.
* Maintain and review incident and operational tracking information for trend analysis.

**5\. Quality Assurance \& Coaching**
-------------------------------------

* Conduct and oversee Quality Assurance reviews across customer interactions.
* Ensure QA assessments are applied consistently and fairly.
* Monitor ticket and call quality, accuracy, communication standards and process compliance.
* Review FCR and repeat\-contact trends to identify opportunities for improvement.
* Identify recurring QA failures and determine whether the root cause relates to knowledge, training, process, systems or individual performance.
* Translate QA findings into structured coaching and development actions.
* Track whether coaching interventions result in measurable performance improvement.
* Conduct regular QA calibration sessions where appropriate to maintain consistent evaluation standards.
* Ensure employees understand how their individual KPIs and QA performance contribute to departmental objectives.

**6\. Reporting \& Data Analysis**
----------------------------------

* Compile regular management reports covering operational performance, service levels, trends, escalations, staffing and customer experience.
* Analyse operational data rather than simply reporting statistics.
* Highlight emerging risks, recurring customer issues and operational bottlenecks to management.
* Identify trends in call reasons, ticket categories, complaints and repeat contacts.
* Recommend corrective or preventative actions based on operational data.
* Maintain accurate records of coaching, performance discussions and agreed improvement actions.

**7\. Process Improvement \& Operational Controls**
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* Identify inefficient, outdated or ineffective operational processes and recommend improvements.
* Perform root\-cause analysis on recurring customer, employee or operational issues.
* Assist with the development and implementation of operational controls to reduce errors and improve customer experience.
* Ensure approved processes and procedures are consistently followed by the team.
* Identify recurring errors and determine whether they relate to training, process, systems, capacity or individual performance.
* Maintain and improve departmental Standard Operating Procedures (SOPs), knowledge articles and internal documentation.
* Ensure process changes are communicated and understood before implementation.
* Participate in operational improvement initiatives and cross\-departmental projects.
* Promote automation and more efficient ways of working where appropriate.

**8\. Customer Experience \& Voice of the Customer**
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* Monitor customer feedback, complaints, compliments and satisfaction trends.
* Identify recurring themes affecting customer experience.
* Use customer feedback to i

Customer Service Centre Supervisor

The intake agent will receive and review the fax images and start data entry in the system.
   

  

* Validate and verify the provider and member using all compliance metrics.
* Create the precert case and route the case to the appropriate bucket for initial or final review.
* Attach the fax for existing precert cases needing additional information.
* Intake agent needs to determine whether case should be cancelled or build
* Investigate previous case history to determine case outcome
* Fax back providers
* Research certain drugs
* Data capture from system to template.

Customer Service Jobs in South Africa - Page 8

Vacancies (page 8 of 8)