Browse live hospitality jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

**Company Description**
**Company Description**
 Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co\-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
   

  

 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
   

  

 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
   

  

 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
   

  

**Our mission:** 
 to bring little moments of happiness to people.
   

  

 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
   

  

 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021\.
   

  

* 


 Our commitment to diversity and inclusion:
   

  

 Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender\-neutral, so the masculine gender is used here to lighten the text.
   

  

**Job Description**
 Join the lively team at
 **Mama Shelter Cape Town** 
 as our
 **Night Auditor** 
 ! 🌙✨ You’ll be the
 **guardian of the night** 
 , ensuring everything runs smoothly while our guests enjoy a cozy, peaceful stay. Let’s make the nighttime magical together! 🌙✨🏨
   

  

**THE MISSION?**
* Nighttime Superstar: Oversee nightly operations, making sure everything is in tip\-top shape for our guests! 🛌🌟
* Guest Experience Hero: Be the go\-to person for guests during the night, addressing their needs and ensuring their comfort! 🤗🌙
* Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions! 🔧💪
* Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks! 🚨🛡️
* Communication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates! 📞🤝
* Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly! 📊🗂️
* Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service! 📝✨


 Ready to light up the night at
 **Mama Shelter Cape Town** 
 ? We can't wait to hear from you! Let’s create
 **magical nighttime moment** 
 s together! 🌙✨
   

  

**Qualifications**
**MADE FOR YOU? ONLY IF…**
* You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
* You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
* Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
* You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
* Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
* You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️


**Additional Information**
**YOUR LITTLE EXTRAS:**
* You always follow through: When you commit, you deliver. Every time. 🚀
* Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
* Your vibe is positive \& approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
* You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
* You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨


**Additional Information**
**We’re sure you know the beat🎶:**
* 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
* Chorus: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position)
* Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

Night Auditor

**Company Description**
**Company Description**
 Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co\-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
   

  

 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
   

  

 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
   

  

 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
   

  

**Our mission:** 
 to bring little moments of happiness to people.
   

  

 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
   

  

 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021\.
   

  

* 


 Our commitment to diversity and inclusion:
   

  

 Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender\-neutral, so the masculine gender is used here to lighten the text.
   

  

**Job Description**
 Join the lively team at
 **Mama Shelter Cape Town** 
 as our
 **Night Auditor** 
 ! 🌙✨ You’ll be the
 **guardian of the night** 
 , ensuring everything runs smoothly while our guests enjoy a cozy, peaceful stay. Let’s make the nighttime magical together! 🌙✨🏨
   

  

**THE MISSION?**
* Nighttime Superstar: Oversee nightly operations, making sure everything is in tip\-top shape for our guests! 🛌🌟
* Guest Experience Hero: Be the go\-to person for guests during the night, addressing their needs and ensuring their comfort! 🤗🌙
* Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions! 🔧💪
* Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks! 🚨🛡️
* Communication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates! 📞🤝
* Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly! 📊🗂️
* Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service! 📝✨


 Ready to light up the night at
 **Mama Shelter Cape Town** 
 ? We can't wait to hear from you! Let’s create
 **magical nighttime moment** 
 s together! 🌙✨
   

  

**Qualifications**
**MADE FOR YOU? ONLY IF…**
* You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky. 💪
* You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest. 🌟
* Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here! 🔍
* You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time. 🙌
* Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️
* You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. 🗝️


 Additional Information
   

  

**Your Little Extras**
* You always follow through: When you commit, you deliver. Every time. 🚀
* Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it. 👥🌟
* Your vibe is positive \& approachable: You’ve got that energy that lifts the room, for both your colleagues and guests. 😊
* You know your people: You take the time to get to know your teammates and our guests. Relationships matter. 💬
* You’ve got everyone’s back: We’re all in this together – one big family making magic happen. 🤝✨


**Additional Information**
**We’re sure you know the beat🎶:**
* 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
* Chorus: After the successful telephone interview, we will see you at Mama, be ready! (chorus x2 depending on the position)
* Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.
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 Good luck!

Assistant Financial Manager (Compliance) required for a National Hotel Group The successful candidate will assist the Finance Team that all legal entities within the hotel group comply with applicable laws, rules, and regulations. This position manages the submission of required legal documentation and statutory returns. The role also requires conducting regular internal reviews and company audits to ensure compliance and execute corrective actions. Core Activities Tax Returns : Prepare and sub…

Assistant Financial Manager (Compliance) - National Hotel Group

Hotel Receptionist | Luxury Hotel | Cape Winelands Salary: Negotiable, depending on experience Location: Cape Winelands A luxury hotel in the Cape Winelands is looking for a professional and guest-focused Hotel Receptionist to join their front office team. This is an excellent opportunity for someone with a passion for hospitality and delivering exceptional guest experiences. Requirements: Previous experience in a luxury hotel or lodge reception role Excellent communication and interpersonal sk…

Hotel Reception

**Company Description**
**Why work for Accor?** 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
   

  

**About Fairmont Hotels \& Resorts:** 
 At Fairmont Hotels \& Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities\-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific\-as well as industry\-leading training, career development, recognition and rewards, Fairmont Hotels \& Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award\-winning Green Partnership program. An exciting future awaits!
   

  

 Do what you love, care for the world, dare to challenge the status quo!
 **\#BELIMITLESS**
**Job Description**
**Position Summary**
 The Concierge at a Fairmont Managed property are required to ensure timely and seamless service when dealing with guest requests, providing proactive, knowledgeable and engaged service to all guests. Your ability to anticipate guest needs and make informed suggestions will ensure they have a truly memorable stay and return in the near future.
   

  

**Guest Experience**
* Ensure that every guest's arrival is marked by a warm and personalized welcome. Always greet guests by name and offer a refreshing welcome beverage to set a positive tone for their stay.
* Be aware of VIP visitors and long\-standing guests, offering them a polite and courteous personal service from the start to the end of their stay.
* Designing guest itineraries according to a 5 star standard by going over and beyond what is expected of you to ensure every guest feels valued and that their expectations are exceeded.
* Tailor each guest's experience to their preferences and requirements. Use guest information and history to provide personalized recommendations and anticipate their needs during their stay.
* Accurate and timeous reporting of all glitches and the implementation of a recovery plan to turn around the guest experience
* Pay attention to detail when fulfilling guest requests, from arranging transportation to booking reservations. Ensure that each aspect of the guest's experience is flawlessly executed.


**Key Responsibilities And Duties**
* Gather, summarize, and provide information to guests about the property and the surrounding areas. The Concierge is expected to be an EXPERT of the local area.
* Answer telephonic calls within 3 rings and assist guests with bookings, special requests, questions, or concerns.
* Being an efficient link between the guests and other departments of the hotel. Seamless and accurate communication of all guest requirements to all departments.
* Consistent follow\-up to completion of guest request internal and external.
* Establish and maintain relationships with suppliers and restaurants in order to facilitate and exceed guest expectations.
* Maintaining relationships are also required in order to arrange Educational’ s and attend site inspections so that all Front of House members are able to recommend from first\-hand experience.
* Respond to concierge emails within Fairmont standards within the required time frame of 12 hours.
* Ability to think out of the “box”. Guests rely on your expertise and experience to ensure their stay is nothing short of amazing.
* Advise and assist guests in booking Fairmont recommended restaurants, tours and activities.
* Every Concierge member will have the responsibility of a designated portfolio in order to ensure every aspect of Cape Town is covered and templates are created to provide exceptional service.
* Recording guest feedback on tours and restaurants in Cape Town to ensure all recommended restaurants and tours are within a 5\-star requirement.
* Maintain good relationships with other Concierge members in the city to promote Cape Town as the destination to visit when coming to South Africa.
* Ensuring the Concierge desk and back office areas are always clean and tidy.
* Be familiar with the hotel preferred courier company, restrictions and their costs to best assist guests with shipping enquiries.
* Continuously update guest information and preferences on Opera Cloud.
* Accurate and timeous reporting of all ‘glitches’.
* Assisting with Group and Individual Arrivals.
* Assisting in training of new staff and attends all training workshops when required.
* Takes responsibility for own learning and development
* Maintains the high 5\-star standard of service, appearance and social skills set according to the company policy.
* Is familiar with all hotel policies and procedures as well as checklists related to the position.
* Use experience with guests, their feedback and requirements to formulate innovative service ideas to department management to continuously improve the standard of service if need be.
* Curating Fairmont specific tours to enhance guest experiences making the hotel unique in providing “a little more”.


**Financial Attributes**
* Promoting all revenue outlets of the hotel.
* Drive Revenue for the hotel vehicle by setting reasonable targets to be achieved and continuous follow through to ensure the targets are met
* Assist in driving the ALL – Loyalty programme
* Ensure that all charges and expenses incurred by guests are accurately recorded and billed in accordance with hotel policies and procedures.
* Identify opportunities to generate revenue through guest services, such as promoting paid experiences, tours, and additional services provided by the hotel.
* Adhere to departmental budgets and financial guidelines, ensuring that expenses are within approved limits and justified by guest needs.
* Identify opportunities for upselling and cross\-selling hotel services, amenities, and experiences to enhance guest satisfaction and increase revenue


**Qualifications**
**Job Requirements and Qualifications**
* Grade 12 or equivalent.
* A Hospitality Management qualification is a strong recommendation.
* Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.
* Experienced in Property Management Systems, i.e. Opera Cloud, MS word, Excel, Outlook and PowerPoint.
* Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues).
* Demonstrates proficiency in English (Verbal, Written, Reading).
* Conversational proficiency on another language is an advantage.
* Excellent organizational and planning skills.
* Strong ability to work under pressure.
* Positive Attitude and a good sense of humour
* Enjoy anticipating and exceeding guest expectations.


**Competencies**
* Empathetic personality and a good ability to read body language.
* Quality orientation; persuading and influencing
* Relating and networking
* Motivated to continuous learning
* Entrepreneurial and commercial thinking
* Creating and innovating
* Contributing to team success
* Good interpersonal and guest relations skills


 Additional Information
   

  

**EMPLOYMENT EQUITY**
 We as a company are committed to diversity and inclusivity. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.

Concierge

Critical Criteria (Requirements) Grade 12 certificate required Previous experience in a cleaning or housekeeping role is advantageous but not essential Strong attention to detail and pride in maintaining high standards Ability to work independently and collaboratively as part of a team Good time management, organizational skills, and professional attitude South African citizen with a valid ID Key Competencies Cleaning & Maintenance Ensure public areas, corridors, lobbies, restrooms, and back-of…

Hotel Houseman

Minimum Requirements Previous/Current experience working as a Laundry Attendant within a hotel or hospitality environment Experience working in hotels Knowledge of washing, drying, ironing, pressing and folding procedures Understanding of different fabrics, washing temperatures and laundry chemicals Able to identify stains and apply the correct treatment Able to work efficiently in a high-volume laundry environment Physically fit and able to stand for extended periods and handle laundry loads G…

Hotel Laundry Attendant

The Executive Housekeeper at The Silo Hotel is responsible for the overall operation of the Housekeeping department at our iconic hotel. With interiors envisioned by our Founder and Design genius, Liz Biden, The Silo is a hotel like no other - a place where design, luxury and extraordinary attention to detail come together to “create an environment of relaxation and enjoyment” for our discerning guests. Behind this experience is a Housekeeping team that is truly on point: ensuring every room an…

Executive Housekeeper | The Silo Hotel

About the Role
  

We are seeking dedicated and professional Hotel Security Officers to join our team at a prestigious FIVE\-STAR hotel. In this role, you will focus on ensuring the safety and security of our guests and staff while maintaining a welcoming atmosphere. Your ability to communicate effectively and present a neat appearance will be key to your success in this guest\-facing position.  

  

Key Responsibilities
  

* Monitor and patrol the hotel premises to prevent and detect signs of intrusion or suspicious activity.
* Respond promptly to incidents, including but not limited to security breaches, disturbances, and guest inquiries.
* Ensure that security equipment, such as CCTV cameras and alarm systems, is operational and report any malfunctions to management.
* Provide excellent customer service by assisting guests and addressing their security\-related concerns.
* Collaborate with hotel management and staff to uphold safety protocols and enhance security measures.
* Maintain accurate logs and reports of daily activities, incidents, and observations.
* Conduct regular checks of guest areas, ensuring a secure environment at all times.
* Participate in training and development programs to enhance your security skills and knowledge.

  

Requirements  

* Valid Grade A/B Psira Certificate
* Atleast 3\-5 years experience in a supervisory role or hospitality setting
* Well Spoken in English and can communicate fluently
* Neatly groomed individual
* Computer literate
* Matric
* Should be able to travel to Cape Town, Tokai areas  

  

Additional Qualifications  

	+ First Aid, Fire Fighting, Health and safety certification.
	+ Additional language proficiency is a plus.
	+ Familiarity with security technology and systems.  

We are committed to creating a diverse and inclusive workplace. We encourage all applicants to apply, and we adhere to the principles outlined in the Employment Equity Act.

GRADE A/B - HOTEL SECURITY SENIOR SUPERVISOR

**Additional Information**  

**Job Number**26104737  

**Job Category**Food and Beverage \& Culinary  

**Location**Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F\&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F\&B Service Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F\&B Service Experts – to get it right for our guests and our business each and every time.


CRITIAL TASKS


Guest Relations


* Address guests' service needs in a professional, positive, and timely manner.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Thank guests with genuine appreciation and provide a fond farewell.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Assist other employees to ensure proper coverage and prompt guest service.

General Food and Beverage Services


* Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
* Maintain cleanliness of work areas throughout the day, practicing clean\-as\-you\-go procedures.
* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
* Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
* Pick\-up trays and clean tables as needed to ensure a clean dining area.
* Follow appropriate procedures for serving alcohol, follow local Training \& Guidance.
* Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
* Retrieve and deliver food and beverage orders in a timely manner.
* Perform other reasonable duties as requested.
* Coordinates with the respective kitchens to ensure guests’ orders are delivered.

Beverage/Coffee Cart


* Inspect the cleanliness and presentation all china, glass, and silver prior to use.
* Cash/Bank Handling
* Record transaction in MICROS or similar system at time of order.
* Process all payment methods in accordance with Accounting procedures and policies.
* Follow property control audit standards and cash handling procedures (e.g., blind drops).
* Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
* Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
* Transport bank to/from assigned workstation, following security procedures.
* Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.

Closing


* Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Steps of Service


* Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
* Check in with guests to ensure satisfaction with each food course and/or beverages.
* Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
* Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

In\-Room Dining/Room Service


* Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up\-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
* Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
* Notify guests and management of delays in service delivery.

Assists Management


* Communicate with guests, other employees, or departments to ensure guest needs are met.

Communication


* Speak to guests and co\-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others


* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement


* Comply with quality assurance expectations and standards.

Safety and Security


* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures


* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Follow the requirements and tasks as defined in EMEA Food \& Beverage Cashiering SOP if associate handles cash.
* Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.

CRITICAL COMPETENCIES


Interpersonal Skills


* Customer Service Orientation
* Teamwork
* Interpersonal Skills
* Diversity Relations

Communications


* Communication
* Listening
* English Language Proficiency

Personal Attributes


* Dependability
* Presentation
* Positive Demeanor
* 

Food and Beverage Service Expert - Protea Hotel Cape Town Mowbray

**Recruiter:**
 Hospitality Hire
   

  

**Job Ref:**
 CPT000079/AW
   

  

**Date posted:**
 Monday, August 3, 2026
   

  

**Location:**
 Cape Town, South Africa
   

  

**Salary:**
 7000\.00
   

  

**SUMMARY:**
**Position:** 
 Hotel Room Attendant
   

  

**Location:** 
 Cape Town
   

  

 Hospitality Hire is currently recruiting for experienced
 **Hotel Room Attendant** 
 on behalf of a large, busy hotel operation in Cape Town.
   

  

 We are looking for an individual who takes pride in delivering exceptional cleanliness standards, work efficiently within a fast\-paced environment, and understand the importance of detail in creating memorable guest experiences.
   

  

 This opportunity is ideal for candidates who enjoy structured hospitality environments, work well within a team, and are passionate about maintaining high housekeeping standards within a professional hotel environment.
   

  

**POSITION INFO:**
 Minimum Requirements \- Minimum 2 years' current housekeeping experience within a hotel environment \- Strong understanding of hotel room cleaning standards and procedures \- Ability to work shifts, weekends, and public holidays \- Physically fit and able to stand for extended periods \- Strong attention to detail and good time management skills \- Professional appearance and positive attitude \- Valid South African ID \- Fully updated CV required prior to application Key Responsibilities Guest Room Cleaning \& Preparation \- Clean and service guest rooms according to hotel standards \- Prepare rooms efficiently for arrivals, stayovers, and departures \- Ensure all guest amenities are correctly replenished Room Presentation \& Quality Standards \- Maintain high cleanliness and presentation standards in bedrooms and bathrooms \- Ensure linen, surfaces, and furnishings are presented impeccably Public Area Support \- Assist with cleaning corridors, service areas, and assigned public spaces when required Linen \& Supplies Management \- Ensure housekeeping trolleys are fully stocked with linen, guest supplies, and cleaning products Maintenance Reporting \- Identify and report maintenance issues, damages, or room defects promptly Guest Interaction \- Respond professionally and courteously to guest requests and escalate concerns where necessary Key Skills \& Attributes \- Strong attention to detail \- Reliable and organised working style \- Ability to work independently and within a team \- Positive attitude and willingness to assist colleagues \- Good communication and guest interaction skills \- Ability to maintain standards within a busy hotel environment Why Apply \- Opportunity to work within a professional hotel environment \- Join a structured and supportive housekeeping team \- Growth opportunities within hospitality operations

Hotel Room Attendant

A lovely opportunity is available for an experienced Reservationist to join a well-established luxury hotel in the Southern Suburbs of Cape Town. The role would suit an organised and guest-focused reservations professional with experience in a high-end hospitality environment. Key Responsibilities Manage individual and group accommodation reservations accurately and efficiently Handle telephone and email enquiries in a professional and timely manner Prepare quotations, booking confirmations and…

Reservationist | Luxury Southern Suburbs Hotel | Lv

**Additional Information**
**Job Number** 
 26103533
   

  

**Job Category** 
 Spa
   

  

**Location** 
 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP
   

  

**Schedule** 
 Full Time
   

  

**Located Remotely?** 
 N
   

  

**Position Type** 
 Non\-Management
   

  

**Position Summary**
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last\-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
   

  

 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
   

  

 Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
   

  

 Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
   

  

**CRITICAL TASKS**
 Safety and Security
   

  

* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Complete appropriate safety training and certifications to perform work tasks.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
* Maintain awareness of undesirable persons on property premises.


 Policies and Procedures
   

  

* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Perform other reasonable job duties as requested by Supervisors.


 Guest Relations
   

  

* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Thank guests with genuine appreciation and provide a fond farewell.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.


 Communication
   

  

* Speak to guests and co\-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
* Provide assistance to coworkers, ensuring they understand their tasks.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.


 Assists Management
   

  

* Coordinate tasks and work with other departments to ensure that the department runs efficiently.
* Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.


 Working with Others
   

  

* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Support all co\-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
* Actively listen to and consider the concerns of other employees, responding appropriately and effectively.


 Quality Assurance/Quality Improvement
   

  

* Comply with quality assurance expectations and standards.


 Physical Tasks
   

  

* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weig

Spa Receptionist - The Cape Town EDITION Hotel (Pre-opening)

**Additional Information**  

**Job Number**26103533  

**Job Category**Spa  

**Location**7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last\-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.


Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.


Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**


Safety and Security


* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Complete appropriate safety training and certifications to perform work tasks.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
* Maintain awareness of undesirable persons on property premises.

Policies and Procedures


* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Perform other reasonable job duties as requested by Supervisors.

Guest Relations


* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Thank guests with genuine appreciation and provide a fond farewell.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication


* Speak to guests and co\-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
* Provide assistance to coworkers, ensuring they understand their tasks.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Assists Management


* Coordinate tasks and work with other departments to ensure that the department runs efficiently.
* Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Working with Others


* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Support all co\-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
* Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement


* Comply with quality assurance expectations and standards.

Physical Tasks


* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Move up and 

The President Hotel, Bantry Bay, Cape Town. Great guest experiences begin with great employee experiences. At The President Hotel, our people are at the heart of everything we do. Behind every memorable guest experience is a team of passionate hospitality professionals, and behind that team is a People and Culture function committed to creating an environment where employees feel supported, engaged, valued and able to perform at their best. As we continue our journey toward luxury, we are looki…

Hotel Human Resources Practitioner

Additional Information Job Number 26102914 Job Category Housekeeping & Laundry Location Portswood Road, Cape Town, South Africa, South Africa, 8001 VIEW ON MAP (https://www.google.com/maps?q=Portswood%20Road%2C%20Cape%20Town%2C%20South%20Africa%2C%20South%20Africa%2C%208001) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY POSITION SUMMARY 1. Maintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to…

Hotel Cleanliness Expert (Houseman) - Protea Hotel by Marriott Breakwater Lodge Waterfront

Description POSITION SUMMARY POSITION SUMMARY Maintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to: Lobbies, Corridors; Stairwells and Landings; Elevators; Interior Service and Common Areas; Exterior Walkways, Loading and Storage areas; Landscape Grounds Maintenance; Waste removal/storage areas; Windows and any other common areas in the Building. Post caution signs to limit traffic when necessary. Contact other departments direct…

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