Browse live hospitality jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

### **Job Advert Summary**


As a **Night Auditor**, you will be responsible for ensuring smooth front desk and accounting operations during overnight hours while delivering exceptional customer service. Your duties include assisting guests with late\-night requests, processing check\-ins and reservations, balancing financial records, and acting as the primary liaison between guests and the hotel throughout the night.

### **Minimum Requirements**

* Strong verbal and written communication skills.
* Professional, well\-spoken, and presentable demeanor.
* Fluency in English (both written and spoken).
* Proficiency in OPERA
* Solid mathematical and analytical skills.
* Customer service\-oriented mindset with excellent interpersonal skills.
* Strong organizational and time management abilities.
* Ability to work independently and make sound decisions under pressure.
* Proficiency in Microsoft Excel and Word.

### **Duties and Responsibilities**

**Guest Services \& Front Desk Operations**


* Welcome and assist guests with check\-in and check\-out procedures.
* Provide guests with necessary information to enhance their stay.
* Handle late\-night reservations, last\-minute bookings, and walk\-ins.
* Respond to guest inquiries, requests, and complaints professionally and efficiently.
* Answer phone calls and manage reservations.
* Schedule wake\-up calls and coordinate next\-day reservations.


**Financial \& Audit Duties**


* Maintain accurate financial records and perform nightly audits.
* Verify and reconcile daily transactions, invoices, and room charges.
* Process guest bills, refunds, and reservation adjustments.
* Ensure all accounts are balanced and properly documented.
* Prepare financial and operational reports for management review.
* Complete End of Day (EOD) procedures and ensure all system functions run successfully.
* Balance cash drawers and log receipts accurately.


**Administrative \& Security Support**


* Prepare and distribute employee checks as needed.
* Monitor hotel security by assisting the security team with property patrols
* Summarize nightly operations and highlight any follow\-up tasks for management.
* Verify that all EOD tasks have been completed by other departments.

Night Auditor

**Company Description**
**Why work for Accor?** 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
   

  

**About Fairmont Hotels \& Resorts:** 
 At Fairmont Hotels \& Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities\-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific\-as well as industry\-leading training, career development, recognition and rewards, Fairmont Hotels \& Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award\-winning Green Partnership program. An exciting future awaits!
   

  

 Do what you love, care for the world, dare to challenge the status quo!
 **\#BELIMITLESS**
**Job Description**
**Scope of position:**
 The Commis Chef will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. Always act in a professional manner using the company’s Mission, Vision, and Values. The Commis Chef will strive to exceed guest expectations and take the culinary team to go from good to great.
   

  

**Responsibilities** 
 :
   

  

**Communication and Conduct**
* Attend daily shift briefings to keep yourself informed of daily operational requirements.
* Communicate daily with supervisors to ensure open lines of communication.
* Promote a fun/ professional and disciplined work environment.
* Actively share ideas, opinions \& suggestions in daily shift briefings.
* Always present yourself in a full chef’s uniform following all personal hygiene and grooming requirements.
* Support \& motivate kitchen colleagues.


**Health and Safety**
* Always promote Health and Safety
* Ensure personal knives and tools are at the utmost cleanliness and always maintained.
* Ensure proper hygiene practices are always followed in line with the Food Safety Programme.
* Ensure that all areas in the kitchen are always kept clean and tidy.
* Adopt a clean as you go approach.
* To assist in clearing, cleaning, washing within the kitchen, including in\-depth cleaning, using any approved specialized products and methods laid down.


**Stock Management**
* Maintain cleanliness and proper rotation of stock in all chillers following FIFO system.
* Ensure storeroom requisitions are accurate to minimize repeat visits.
* Ensure stock is stored and labelled correctly.


**Training and Development**
* To undergo training in both formal courses and on\-the\-job to develop cooking and kitchen organizational skills.
* Actively seek tools for self\-growth and development.
* Complete all assigned training on Ines.


**Sustainability and Stock**
* Always minimize wastage/ spoilage and record wastage on Winnow system.
* To aid stock taking within the total Kitchen Department in conjunction with the Head Chef.


**Food Quality and Control**
* Perform tasks to the standards \& expectations set forth, ensure that all food cooked and served is of a high quality and served at a safe and appropriate temperature.
* Daily checks of all mise en place to ensure freshness \& quality standards.
* Complete assigned tasks in an efficient and timely manner.
* Act as an extension of kitchen managers to ensure food consistency \& quality.
* Assign and follow – up tasks as dictated by business volumes and supervisors.
* Performs any other reasonable duties as required by the department head.


**Qualifications**
* Have a strong passion for food.
* 1 year of experience in food production environment
* Food Hygiene and Safety trained.
* Have an enthusiastic and positive attitude.
* Be driven to succeed.


 Additional Information
   

  

**EMPLOYMENT EQUITY**
 We as a company are committed to diversity and inclusion. Our Employment Equity Plan and Targets will be considered during the recruitment process. We welcome applications from individuals with disabilities and diverse backgrounds.

Pastry Commis Chef

Additional Information Job Number 26129028 Job Category Housekeeping & Laundry Location Convention Square, Lower Long Street, Cape Town 8000, South Africa VIEW ON MAP (https://www.google.com/maps?q=Convention%20Square%2C%20Lower%20Long%20Street%2C%20Cape%20Town%208000%2C%20South%20Africa) Schedule Full Time Located Remotely? N Position Type Non-Management JOB SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is mem…

Hotel Cleanliness Expert (Self Checker)

**Job Description:** **Head Concierge (Front of House / Receptionist)**

**Location:** Charles Hope Aparthotel Cape Town  
**Reports to:** Hotel General Manager

**About the Role – The Guest Journey You Will Own** 

We are a modern, design\-led hometel in the heart of Cape Town, offering guests a refined blend of hotel service and apartment\-style living. Our focus is on delivering highly personalised, seamless, and memorable guest experiences where every stay feels curated, intentional, and individual. This role is best understood as a full guest journey ownership position, not a traditional receptionist role. We are not just offering accommodation, we are designing guest journeys.

**You will be responsible for shaping the guest experience across four key stages:**

1\. **Before arrival:** You prepare for the guest before they arrive \- understanding who they are, who they are travelling with, and what matters to them. You ensure their stay is already considered before they walk through the door.

2\. **Arrival:** You welcome guests personally, by name, creating immediate recognition and comfort. The experience begins with warmth, familiarity, and ease \- not administration.

3\. **During their stay:** You actively manage and enhance the guest experience. You anticipate needs before they are expressed, create personalised moments, and ensure every guest feels seen, known, and cared for throughout their stay.

4\. **After departure:** You ensure the guest journey continues beyond checkout by maintaining detailed guest profiles and insights for future stays, ensuring continuity and recognition when they return.

***This is a role for someone who actively designs experiences, not someone who simply responds to requests.***

**Key Responsibilities**

**A. Guest Experience \& Personalisation**

* Own and curate the full guest journey from pre\-arrival to post\-departure
* Learn guest details in advance (names, preferences, purpose of stay, family details, special occasions)
* Ensure guests are greeted and acknowledged by name, including ex. children where applicable
* Prepare rooms and experiences based on known guest preferences before arrival
* Anticipate guest needs and proactively provide solutions without being asked
* Create personalised in\-stay moments and meaningful guest touchpoints
* Deliver curated experiences such as Treasure Trails and local discovery activities
* Maintain ongoing engagement with guests throughout their stay

**B. Front Desk Operations**

* Manage seamless check\-in and check\-out processes
* Handle reservations, modifications, cancellations, and guest enquiries
* Process payments and issue invoices accurately
* Maintain accurate and updated guest profiles and booking records
* Coordinate with housekeeping and maintenance to ensure room readiness

**C. Pre\-Arrival \& Journey Preparation**

* Manage all pre\-arrival communication with guests
* Organise transport, airport transfers, and special requests
* Ensure rooms are fully prepared according to guest profiles
* Plan personalised touches and experiences before guest arrival

**D. Concierge \& Experience Delivery**

* Provide tailored recommendations for dining, attractions, and activities
* Arrange bookings, transport, and guest itineraries
* Personalise suggestions based on guest history and preferences
* Ensure special occasions (birthdays, anniversaries, celebrations) are meaningfully recognised

**E. Service Excellence \& Care**

* Monitor guest satisfaction throughout their stay
* Resolve guest issues quickly, professionally, and with ownership
* Maintain consistent service excellence across all touchpoints
* Continuously improve guest experience through observation and feedback

**Requirements**

* Experience in hospitality, front office, concierge, and/or guest experience roles
* Strong understanding of personalised or high\-end guest service
* Excellent communication and interpersonal skills
* Strong attention to detail and ability to retain guest information
* Proactive, anticipatory, and solution\-driven mindset
* Experience with booking systems
* Ability to multitask in a fast\-paced environment
* Flexible to work shifts, weekends, and public holidays
* Professional, polished, and guest\-focused presentation
* Legal right to work in South Africa

**What We Offer**

* Opportunity to shape a premium, experience\-led hospitality model
* A dynamic, design\-led working environment
* Growth within a fast\-growing brand across Europe and Africa
* Staff benefits and internal perks
* Exposure to high\-touch guest experience design

Pay: From R20 000,00 per month

Work Location: In person

Head Concierge

The Entertainment Team helps ensure that our guests enjoy their stay on board as much as their time in port. They embrace the challenge of being in the spotlight or working behind the scenes to deliver world\-class productions in the different performance venues on board; and also take charge of activities and events designed to create an atmosphere of fun and excitement aboard our ships for guests of all ages. Previous entertainment or guest activities experience in a four\- or five\-star cruise ship, hotel, resort, restaurant, or lounge is required to join this team.

Work Location: In person

Cruise Director

Assistant Financial Manager (Compliance) required for a National Hotel Group The successful candidate will assist the Finance Team that all legal entities within the hotel group comply with applicable laws, rules, and regulations. This position manages the submission of required legal documentation and statutory returns. The role also requires conducting regular internal reviews and company audits to ensure compliance and execute corrective actions. Core Activities Tax Returns : Prepare and sub…

Assistant Financial Manager (Compliance) - National Hotel Group

### **Job Advert Summary**


Newmark Hotels \& Reserves is seeking a dynamic Communications Manager / PR Manager to lead public relations, corporate communications, and brand storytelling across our growing portfolio. We’re looking for a natural storyteller and strategic thinker with strong media relationships and a passion for luxury travel. In this role, you will shape Newmark’s external voice through PR strategy, press office management, thought\-leadership development, and impactful media engagement. The ideal candidate is creative, detail\-driven, highly organised, and thrives in a fast\-paced, ideas\-led environment.

### **Minimum Requirements**

* An undergraduate degree in marketing, communications, public relations, tourism, or a  

related field.
* 3–5 years’ experience in PR, communications, or media—ideally within luxury travel or hospitality—with a proven ability to secure consistent media coverage and manage end to\-end press trips.
* Exceptional writing and editing abilities, with a natural flair for compelling storytelling.
* Highly organised, proactive, self\-motivated, and detail\-oriented, with the ability to juggle multiple projects seamlessly.
* A confident communicator, comfortable engaging with senior leaders, media professionals, and brand partners.
* Strong project management, negotiation, and interpersonal skills.
* Agency experience is advantageous but not essential

### **Duties and Responsibilities**

* Owning and implementing Newmark's group\-wide PR and communications strategy across hotels, reserves, restaurants and new developments, ensuring consistent positioning and storytelling across the portfolio.
* Managing Newmark's press office and media relationships, including proactive pitching, responding to media enquiries, maintaining targeted media lists and building strong relationships with journalists, editors, producers and relevant travel and lifestyle media.
* Writing, editing and distributing press releases, media statements, property fact sheets, executive messaging, talking points and other internal and external communications, with a strong focus on accuracy, tone and brand consistency.
* Planning and managing press trips, hosted media stays, site visits and media familiarisation visits end to end, including media vetting, property liaison, itineraries, briefing documents, hosting requirements, follow\-up and coverage tracking
* Developing and executing launch communications for new properties, refurbishments, restaurant concepts and major group announcements, from messaging and media strategy through to launch activity and post\-launch follow\-up.
* Overseeing Newmark's corporate LinkedIn presence and supporting thought\-leadership opportunities, executive profiling and relevant corporate storytelling.
* Managing PR monitoring, reporting and analytics, including accurate monthly coverage summaries, AVE and reach reporting, coverage quality analysis and strategic recommendations using media monitoring platforms such as Novus.
* Supporting crisis communication, issues management and reputation management, including drafting holding statements, key messages and communication frameworks in collaboration with senior leadership and relevant operational teams.
* Collaborating closely with digital, content, social media, sales and revenue teams on SEO\-led content, Newmark Life, influencer and creator activity, brand partnerships and integrated campaigns to ensure communications support broader marketing and revenue objectives.
* Supporting advertising and media buying by researching relevant print and digital publications, evaluating opportunities, negotiating partnership agreements and securing value\-added editorial or digital exposure where appropriate.
* Coordinating with external PR, media and brand partners where required, ensuring clear briefs, deadlines, deliverables and reporting.
* Maintaining up\-to\-date press materials and communications resources, including press kits, property information, media assets, executive biographies and approved brand messaging.

Communications Manager

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!
   

  

**WHY WORK FOR US?**
 Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.
   

  

 Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined
   

  

**Description:**
 The Porter is primarily responsible to greet and welcome all guest to the hotel and relieve guests of their luggage on arrival. He/She will ensure the highest standard of hospitality, and that all guest requests are dealt with in a prompt and courteous manner. In addition, the Porter will assist guests with their luggage. He/She will also be responsible for the collection and distribution of post, parcels. He/She will ensure the lobby and forecourt areas are always clean and tidy.
   

  

**Minimum** 
**Requirements:**
* Matric
* Hands on Problem Solving approach and the ability to remain calm under pressure
* Friendly, courteous and service\-orientated
* Ability to work as part of a team, as well as independently
* Effective communication with members of staff as well as Guests of the Hotel
* Honest and trustworthy beyond approach
* Great attention to detail
* Presentable and well spoken
* Team Player who leads by example
* Proactive in approach
* Interpersonal skills


 Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

Porter

Hotel Sales Executive This role is responsible for managing relationships with tour operators, travel agents and key trade partners to drive room revenue across the Village n Life portfolio. The Role As Hotel Sales Executive you will identify, develop and manage trade relationships that contribute to occupancy and revenue targets across the Village n Life portfolio. You will serve as the primary point of contact for assigned trade partners, ensuring consistent engagement, product training and c…

Hotel Sales Executive

✈️ **Love travel, solving problems and making things work seamlessly behind the scenes?**


We’re looking for a Travel Operational Support Specialist to join our team and become a go\-to expert across travel servicing, ticketing, booking fulfilment and online travel support.


You’ll provide expert operational support across both Travel Support and Online Support, helping to ensure a seamless experience for our members and internal stakeholders.


The role will serve as a central point of expertise for complex travel servicing, ticketing, booking fulfilment, online platform support and operational troubleshooting. Working across GDS, NDC, supplier systems and digital booking platforms, you’ll be responsible for resolving travel\-related issues, managing complex servicing requests, supporting revenue integrity and ensuring operational processes are followed consistently.


You’ll also play a key role in identifying and resolving online booking issues, supporting platform adoption, improving operational efficiencies, maintaining service continuity and contributing to process and system enhancements.


Through effective collaboration with internal teams, suppliers and technology partners, you’ll help deliver a premium member experience across both traditional and digital travel channels.

**Key Responsibilities**

* Provide expert support for travel bookings, amendments, cancellations, reissues, refunds, schedule changes, and confirmations across flights, hotels, car hire, and other travel products.
* Manage complex ticketing, fulfilment, and servicing activities using Amadeus GDS, NDC channels, BSP Link, Farelogix, BA NDC, eGlobal, and other approved travel systems.
* Support Travel Lifestyle Managers and internal stakeholders with operational queries, fare validations, Premium ticket quality checks, booking fulfilment, and escalation management.
* Prepare bespoke travel solutions for Centurion Travelling requests, quotations, and staff travel bookings while ensuring accuracy, compliance, and service excellence.
* Maintain accurate traveller profiles, loyalty programme information, travel records, and operational documentation across all systems.
* Serve as the primary point of expertise for online booking support, resolving booking failures, payment issues, fulfilment discrepancies, platform\-related queries, and operational escalations.
* Member communications would be via email, telephone and web chat.
* Investigate, troubleshoot, and resolve issues across booking platforms, supplier systems, CRM tools, and travel technology solutions, ensuring timely communication and resolution.
* Manage ADM and ACM investigations, refunds, reconciliations, and travel\-related financial administration while safeguarding revenue integrity and compliance with supplier agreements.
* Liaise with suppliers, technology partners, finance teams, and internal stakeholders to ensure seamless service delivery, operational continuity, and effective issue resolution.
* Contribute to operational excellence through reporting, risk identification, service quality monitoring, process improvement initiatives, system enhancements, and continuous improvement activities that enhance the member and colleague experience

**Operational Hours**

* **Shift\-based role:** This position operates across early and late shifts, including public holidays, with 2 permanent shift patterns available: Sunday–Thursday or Tuesday–Saturday. Shift times vary between 6:00am and 11:00pm SAST.
* **Shift allowance:** We offer a 20% shift allowance for hours worked from 6:00pm onwards, and a 50% shift allowance for Sunday shifts.

  

**Requirements** **Skills, Knowledge \& Experience**

* Minimum 5 years experience as a fares specialist and/or ticketing travel agent.
* Strong GDS knowledge (Amadeus preferred) includes reissues, refunds, and fare construction etc.
* Solid understanding of airline rules, IATA, BSP, and fare structures, experience with online travel platforms and booking issue resolution, strong analytical, problem\-solving, and attention to detail.
* Professional handling of escalations and high\-pressure situations, excellent written and verbal communication.
* Commercial awareness and supplier engagement; able to work independently and collaboratively, experience with high\-net\-worth clients.
* Exposure to NDC and modern travel distribution systems, familiarity with CRM, Jira, and reporting tools.
* Customer\-focused with service excellence, accountable, trustworthy, and proactive.
* Adaptable in fast\-paced global environments, detail\-oriented.

**Guidelines for Hybrid/Home Office:**

* **Hybrid working:** This role is Cape Town–based. We offer a hybrid working model; however, during the **first 2–3 months**, the expectation will be to work **full\-time from our Cape Town office** to support onboarding, training and integration into the team. Following this period, you will transition to our hybrid working model, which requires a minimum of **2 days per week in the office**.
* You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

  

**Benefits**  

Our people are at the heart of the business, and we have a culture of recognition and reward \- both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

***Rewards designed around you:***

* A **competitive salary** depending on experience and performance base bonus
* **Flexible work arrangements** including Hybrid work possibilities; with up to 60% Home Office.
* **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
* Paid Sabbaticals. One (1\) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
* Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
* **Employer contributory company Medical Aid:** We offer a comprehensive employer\-contributory medical aid scheme designed to support the health and well\-being of our employees. Through this benefit, the company makes regular contributions towards your medical aid plan, helping to significantly reduce your out\-of\-pocket medical expenses.
* Remote Working Holidays \- possibilities to Travel and Work anywhere in the world!
* Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
* Be part of our global, dynamic, and inclusive Team, with diversity at its core.
* Genuine career opportunities within a dynamic and international company.

**Commitment to Diversity**


We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

Travel Operations Support Specialist

**Additional Information**  

**Job Number**26121769  

**Job Category**Property Leadership  

**Location**64 New Church Street, Tamboerskloof, Cape Town 8018, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Management  

**Position Summary**


Marriott International is seeking a dynamic, commercially focused, and inspirational **General Manager** to lead **Protea Hotel Fire \& Ice! Cape Town**, one of Cape Town's most vibrant lifestyle hospitality destinations.


The General Manager will be responsible for the overall leadership, strategic direction, operational performance, guest satisfaction, financial results, and talent development of the hotel. This role requires a highly visible leader who thrives in a fast\-paced environment, has a passion for creating memorable guest experiences, and possesses the commercial acumen to drive sustainable business success.


The successful candidate will have a proven track record of leading high\-performing teams, delivering strong financial performance, and fostering a culture of service excellence.


**About the Hotel**


Located in the heart of Cape Town, **Protea Hotel Fire \& Ice! Cape Town** is a contemporary lifestyle hotel known for its energetic atmosphere, distinctive design, vibrant food and beverage offering, and proximity to the city's key business, leisure, and tourist attractions.


The property attracts a diverse mix of local and international travelers and has established itself as a popular destination for both social and business guests seeking a unique hospitality experience.


**Work Authorization Requirement**


Please note that **visa sponsorship and relocation support are not available for this position**.


Candidates must have **existing legal authorization to live and work in South Africa** at the time of application. Only applicants with the unrestricted **right to work in South Africa** will be considered for this opportunity.

  



**Required Qualifications**


* Minimum **2\-5 years of General Manager experience** within a full\-service hotel environment.
* Demonstrated success in driving strong commercial and operational results.
* Excellent leadership, communication, and stakeholder management skills.
* Strong financial acumen and understanding of hotel performance metrics.
* Proven ability to lead, motivate, and develop diverse teams.
* Experience within Food \& Beverage\-led or lifestyle hospitality environments is highly desirable.

  

**JOB SPECIFIC TASKS**

  



**Business Strategy Development**


Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

  



**Business Strategy Execution**


Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

  



**Sales and Marketing**


Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

  



**Talent Management and Organizational Capability**


Creates a cohesive and high\-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

  



**Business Information Analysis**


Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

  



**Employee and Labor Relations**


Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self\-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

  



**Revenue Management**


Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

  



**Owner Relations**


Builds strong rapport with property owners through proactive and on\-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in\-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

  



**Customer and Public Relations Management**


Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate public

General Manager - Protea Hotel Fire & Ice! Cape Town

**Company Description** **Join** **us at Accor,** **where** **life pulses** **with** **passion!**


As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status\-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality****is** **a** **work** **of** **heart****,**
  

**Join** **us and** **become** **a** **Heartist****.**

 **Job Description** **Scope of Position:**


Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to all incoming calls via the switchboard professionally and politely, constantly striving to provide total guest satisfaction. Maintain strict security procedures to ensure guest confidentiality and safety.

**Specific duties, responsibilities \& Key performance areas**

* Provide quality service to the customer by responding to their requests promptly, efficiently, and courteously during check\-in, check\-out and throughout their stay.
* Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
* Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
* Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
* Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
* Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
* Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
* Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
* Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
* Attend to other duties as requested by Management and Supervisors

**Talent \& Culture Responsibilities**

* Assist the (Department) Management Team in the following:
* Establish on\-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
* Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
* Effectively use the guest feedback to improve product and service delivery.
* Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

**Systems \& Procedures**

* Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
* Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
* Complete all duties, and ensure a concise hand over for every shift.

**Customer Relations**

* Provide efficient, friendly and professional service to all guests.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
* Work together with trust so that colleagues and management meet the goals of the department/Hotel.
* Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
* Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
* Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

**Other**

* Take responsibility to ensure all required tasks are completed accurately and within given time frames.
* Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
* Abide by Accor policy on EEO and Harassment in the workplace.
* Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
* Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
* Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
* Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.
* As part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.

  

**Qualifications**  

* Experience as a Receptionist, Front Office Representative or similar role preferred
* 1\-2 years related experience
* Experience handling multiple phone lines
* Strong customer service skills required
* Strong organizational skills required
* Opera experience required

Receptionist

**Additional Information**  

**Job Number**26129404  

**Job Category**Food and Beverage \& Culinary  

**Location**Uys Krige Drive Jip de Jager off ramp Ext 20, Welgemoed, Cape Town 7530, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**

  



Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set\-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.

  



Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  



PREFERRED QUALIFICATION


Education: High school diploma or G.E.D. equivalent.


Related Work Experience: At least 1 year of related work experience.


Supervisory Experience: No supervisory experience.


License or Certification: None

  



*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Cook_SA

Description JOB SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts (Self-Checker) are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the hotel rooms. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms …

**Camps Bay, Cape Town \| Full\-time** 




  





 Village n Life is looking for a commercially driven
 **Hotel Sales Executive** 
 to grow our trade business across our portfolio of hotels and retreats.
 



  





 This is a relationship\-led sales role for someone who knows how to build productive partnerships with tour operators, travel agents and key trade accounts and turn those relationships into measurable room revenue.
 



  





**The Role** 




  





 You will manage and grow an assigned portfolio of trade partners, identify new business opportunities and drive production across the Village n Life portfolio.
 



  





 You will need to know our properties and guest offering well, understand where the commercial opportunities lie and actively grow revenue through strong relationships and effective account management.
 



  





**Key Responsibilities** 




  





 Build and grow relationships with tour operators, travel agents and key trade partners
 



 Achieve monthly and annual sales and revenue targets
 



 Identify new business and growth opportunities within existing accounts
 



 Conduct sales calls, presentations and product training
 



 Host site inspections and property visits
 



 Prepare proposals, negotiate rates and manage trade agreements
 



 Segment and manage accounts according to production and growth potential
 



 Represent Village n Life at trade shows, industry events and familiarisation trips
 



 Keep trade partners informed of relevant offers and product developments
 



 Maintain accurate CRM records and monitor account performance
 



 Analyse revenue, room nights, market trends and competitor activity
 



 Work closely with Marketing, Revenue, Reservations and Operations to convert opportunities into business
 



 Participate in the Lead Host rotation on occasion, supporting the guest journey and maintaining a visible leadership presence at our properties
 



  





**What We’re Looking For** 




  





 Minimum 3 years’ sales or business development experience, preferably within hospitality or travel
 



 Strong understanding of B2B and relationship\-led sales
 



 Proven ability to manage accounts, negotiate and close business
 



 Good knowledge of the Cape Town and South African travel trade
 



 Strong communication, presentation and relationship\-building skills
 



 Commercially minded, target\-driven and comfortable working with sales data
 



 Strong administrative ability and attention to detail
 



 Good Microsoft Excel skills
 



 CRM and Opera knowledge advantageous
 



 Golf and/or wellness market knowledge advantageous
 



 Valid driver’s licence and own roadworthy vehicle
 



 A relevant qualification in Business, Marketing, Hospitality Management or a related field is advantageous but not essential.
 



  





**What We Offer** 




  





 A hands\-on sales role with exposure to a diverse hospitality portfolio and the opportunity to directly influence room revenue and trade growth across the group.
 



  





 If you are commercially driven, strong at building lasting trade relationships and motivated by turning opportunities into measurable business, we would like to hear from you.

And10 Holdings is hiring through Hosco in Cape Town.
 



 We’re looking for a hands\-on Operations Manager to run one of the most excitingsmall hotels in the city — someone who knows the guest, owns the detail, andtreats a 13\-key property like it’s their own. Thirteen rooms in the heart of Cape Town City Centre, where design leadsand every guest is noticed. Our travellers skew younger — creative, curious,digitally native. They discover us on Instagram, book on their phones, travelsolo or with friends, and want a stay that feels considered: great design,honest value and real local knowledge of the city.You’ll lead the day\-to\-day operation of the hotel end to end — the team,the systems, the guest experience and the numbers. With a small team,this is a working GM role: you’ll be as comfortable checking in a late arrivalor fixing a listing as you are reviewing the month’s performance.
 



 Experience in the hospitality industry is preferred.
 



 Please see the full vacancy for the benefits offered by And10 Holdings.

Operations Manager

The incumbent of this role must effectively action the travel booking process at a junior level, resulting in an efficient, effective and cost\-conscious travel service delivery that differentiates Tourvest Travel Services. Ensuring the ongoing and all\-encompassing viability of the division.

* Knowledge and work on the relevant GDS or OBT.
* Issue full domestic reservations including hotel, car, air, transfer, B\&B etc.
* General Travel Knowledge.
* Accurately complete all domestic reissues.
* Ability to complete all refunds accurately.
* Ensure corporate fares are utilized.
* Constant knowledge improvement through training.
* Ability to learn and adapt to new systems eg. Travelit.
* GDS – Clear and allocate queues.
* Travel IT – Manage Dashboard and TRF (Travel Request.
* Ensure that all fees are correctly charged at time of ticketing.
* Including invoicing and referral bookings.
* No tickets to be on the uninvoiced ticket list.
* Ability to embrace the TTS technology solutions.
* Adherence to all TTS policies.
* Learning of TravelIT and Amadeus.
* Learning of the TRF system.
* Learning of AGM.
* Understanding of Chatbot and process required to assist clients.
* Telephone and email etiquette.
* Creating shell profiles for clients.
* Email registration links to clients.
* Complete all the mandatory monthly \& ADHOC training provided by TTS.
* All ECC charges invoiced out the following day.
* All vouchers correctly issued and emailed to the client and supplier.
* Cost conscious for both TTS and the client.
* **Benchmarks in accordance with the company policy.**
* Limited QC errors.
* Attention to detail.
* Alignment to all TTS polices/procedures found on Dashboard.
* Fully conversant with the paperless procedure.
* Full alignment to the TTS Standard Operating Procedures.
* Full understanding of the SOP manual especially the Travelit SOP procedures such as monitors, queues, online support etc.
* Understanding and adhering to the clients’ travel policies and procedures.
* A client centric mentality, with consistent extra mile service and VIP service and personal accountability for client satisfaction and retention.
* Ability to build relationships with TTS clients.
* Immediate attention to any client complaint.
* Adhere to TTS /client turnaround times.
* A strong sense of urgency.
* Excellent telephone and email etiquette.
* Less than 0\.2% error ratio to tickets.
* Solution Driven.
* Attendance of company meetings and functions/team building.
* Building and maintain multi\- level relationship within TTS.
* Attendance of company meetings and functions/ team building.
* Build and maintain multi\-level relationship within TTS.
* To be an integral part of your team with the willingness to be coached and guided by senior team members.
* To actively pursue innovation and more efficient processes.
* To share knowledge with the broader team.
* Self\-improvement through LMS, GBT and Supplier monthly training.
* Assist the team with administration or ADHOC work when necessary.

**REQUIREMENTS:**

* Matric Qualification.
* Travel Diploma.

**EXPERIENCE IN YEARS:**

* Minimum 1 year of experience.

**KNOWLEDGE:**

* Beginner’s fares \& fare structure course.
* Ticketing course.
* Ticket reissue course.
* Business with charm and savvy.
* Customer service course.
* Sound geographical knowledge.
* Time management.

Work Location: In person

Junior Travel Consultant

**Additional Information**  

**Job Number**26129028  

**Job Category**Housekeeping \& Laundry  

**Location**Convention Square, Lower Long Street, Cape Town 8000, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**JOB SUMMARY**


Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts (Self\-Checker) are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the hotel rooms. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms or other similar responsibilities, the Hotel Cleanliness Expert (Self\-Checker) makes sure the spaces in the hotel help create a great guest experience.


No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts (Self\-Checkers) – to get it right for our guests and our business each and every time.


Inspect your guest rooms allocated to you for the day, and ensure quality standards, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Laundry. Document and resolve issues with discrepant rooms with your Superiors. Prepare and communicate changes in room assignments. Communicate issues to the next shift. Complete required paperwork.


Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work\-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.


**GUEST ROOMS**


* Check that all appliances, items \& equipment are present and in working order (e.g. hairdryer, TV, remote).
* Clean the entire inside and outside of each guest room.
* Clean all guest corridors/lift landings/stores \& BOH areas that you will be working on, to keep neat and tidy.
* Limit access to guest areas to a minimum while cleaning, by following departmental procedures.
* Make sure all Brand Standards in the rooms are being uphold or reported to Management if not.
* Make sure your equipment used and guest items used are in good condition for guest usage.
* Report missing hotel property and damages to room to your superiors

**CANDIDATE PROFILE**


* Minimum 2 years experience as a Room Attendant in Housekeeping within a 5 Star environment
* 6 months cross training as a Housekeeping Rooms Supervisors advantageous
* Good communication skills in English
* Read and write in English
* Ability to work flexible working hours and shifts (including weekends and public holidays)
* Computer Literate
* Professional and positive disposition
* Good leadership and mentorship skills
* Knowledge of the Occupational Health and Safety Act
* Quality and customer service driven
* Ability to work within a pressurized environment
* Proactive, self\-motivated Individual with good professional work ethic
* Strong interpersonal and communication skills
* Ability to engage and interact with guest
* Ability to deal with conflict situations
* Ability to work within a team and without supervision
* Ability to perform physically tasks such as heavy lifting, including lifting, pushing, and pulling loads such as laundry bags, mattresses, housekeeping carts and cleaning equipment.
* Ability to stand, walk, bend, kneel, and reach for extended periods during an 8\-hour shift.
* Ability to handle repetitive motions such as bending, twisting, and manual scrubbing.
* Comfortable working in a fast‑paced environment with frequent physical activity.
* Ensure uniform, personal appearance and hygiene is clean and professional at all times
* Attention to detail pertaining to area of responsibility
*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


At Westin, we are committed to empowering guests to regain control and enhance their well\-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well\-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well\-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**Marketing Manager, Wine and Hospitality**

 **The opportunity**

  

We are looking for a hands\-on wine marketer to run every marketing action across Benguela Cove Lagoon Wine Estate in Hermanus, South Africa, and Leonardslee Family Vineyards in West Sussex, England. You will turn the wine and hospitality offer of two estates into a calendar of events, campaigns and sales that you personally see through.



This is a working role, not a strategy seat. Hybrid, with remote working considered for the right person.

 **The estates**

 **Benguela Cove** sits above a Ramsar\-listed lagoon inside the Kogelberg Biosphere, in Walker Bay near Hermanus. It has a 750\-ton gravity\-fed cellar led by Cellar Master Johann Fourie, the Moody Lagoon restaurant, luxury villas and the Manor House, event spaces from private dining to a 350\-guest courtyard, Pirate Adventure Golf, a splash pad and a gallery. Wild horses graze the lagoon banks and more than 200 bird species have been recorded. The brand lives in the tension between that wild water and the refined cellar.

 **Leonardslee Family Vineyards** in West Sussex is the home of the estate's English sparkling wine. It includes the Vineyard Kitchen, the Vineyard Hotel and the Tasting Room, alongside Restaurant Interlude, the Drawing Room wine experiences and the Michelin Key bedrooms at Leonardslee House, plus a three\-tier wine club.



The two estates are linked by one winemaker and one story, Follow the Swallow.

 **The role**

  

You will own marketing for both estates' wine and hospitality, and you will originate the work rather than wait for it. You write the briefs, and a coordinator and design team deliver them.


* **Wine marketing:** positioning, launches, allocations and storytelling for Benguela Cove and Leonardslee wines, held consistently across South Africa and the UK.
* **Events and campaigns:** a rolling twelve\-month calendar of events, wine dinners, seasonal campaigns and trade moments, each built and judged on the wine it sells.
* **Hospitality marketing:** restaurants, rooms, packages and experiences, including Moody Lagoon and the Interlude, Drawing Room and Michelin Key offer at Leonardslee.
* **Wine club growth:** growing sign\-ups across both Benguela Cove and Leonardslee, working as one team with the estate sales and tasting room teams.
* **Owned channels:** social, email, website and on\-site collateral, briefed tightly and kept on brand.
* **Partners:** direction of the external PR agencies, who handle media relations while owned channels sit with you.

  


**What success looks like in year one**

  

* A twelve\-month events and campaign calendar for both estates, in market within your first 60 days and delivered on time after that.
* Wine positioning that is right every time, on every channel, in both countries.
* A measurable rise in wine club sign\-ups across Benguela Cove and Leonardslee, and in wine sold at every event.
* A content engine that runs on your briefs, with fast turnaround and little rework.
* A monthly report on events sold, wine sold per event, club growth, direct bookings and campaign return.

  


**About you**

  

You have a proven record in wine marketing and wine management, and you can show what you personally delivered, with the numbers.


* Substantial experience marketing wine in an estate, producer or premium wine business, with real product knowledge. WSET Level 3 or equivalent is preferred.
* Hospitality experience across restaurants, accommodation or events, and an understanding of how wine drives them.
* Direct\-to\-consumer and wine club experience, including acquisition and retention.
* A strong writer who can brief copy, design, advertising and email work precisely, and who can do the work yourself when needed.
* Daily use of AI tools in your marketing work. We will test this with a real task.
* Hands\-on and without airs. You start things, you finish them, and you do not wait to be briefed.
* International wine experience, and a feel for English sparkling wine and for South African Walker Bay wines, is an advantage.

  


**How we work and how to apply**

  

The role is hybrid, and remote working is considered for the right person. You will work across South African and UK time zones, and travel to the estates when the work needs you there. You report directly to Penny Streeter OBE, owner of the estates.

  

To apply, send your CV and a one\-page account of a wine or hospitality marketing programme you personally ran, with the results.

Marketing Manager

**Company Description** **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

**About Fairmont Hotels \& Resorts:** At Fairmont Hotels \& Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities\-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific\-as well as industry\-leading training, career development, recognition and rewards, Fairmont Hotels \& Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award\-winning Green Partnership program. An exciting future awaits!


Do what you love, care for the world, dare to challenge the status quo! **\#BELIMITLESS**

 **Job Description** **Scope of position:**


The Commis Chef will be focused, with special attention placed upon continuous practice to master skills and tasks assigned to them by their supervisors. Always act in a professional manner using the company’s Mission, Vision, and Values. The Commis Chef will strive to exceed guest expectations and take the culinary team to go from good to great.

**Responsibilities**:

**Communication and Conduct**

* Attend daily shift briefings to keep yourself informed of daily operational requirements.
* Communicate daily with supervisors to ensure open lines of communication.
* Promote a fun/ professional and disciplined work environment.
* Actively share ideas, opinions \& suggestions in daily shift briefings.
* Always present yourself in a full chef’s uniform following all personal hygiene and grooming requirements.
* Support \& motivate kitchen colleagues.

**Health and Safety**

* Always promote Health and Safety
* Ensure personal knives and tools are at the utmost cleanliness and always maintained.
* Ensure proper hygiene practices are always followed in line with the Food Safety Programme.
* Ensure that all areas in the kitchen are always kept clean and tidy.
* Adopt a clean as you go approach.
* To assist in clearing, cleaning, washing within the kitchen, including in\-depth cleaning, using any approved specialized products and methods laid down.


**Stock Management**

* Maintain cleanliness and proper rotation of stock in all chillers following FIFO system.
* Ensure storeroom requisitions are accurate to minimize repeat visits.
* Ensure stock is stored and labelled correctly.

**Training and Development**

* To undergo training in both formal courses and on\-the\-job to develop cooking and kitchen organizational skills.
* Actively seek tools for self\-growth and development.
* Complete all assigned training on Ines.

**Sustainability and Stock**

* Always minimize wastage/ spoilage and record wastage on Winnow system.
* To aid stock taking within the total Kitchen Department in conjunction with the Head Chef.

**Food Quality and Control**

* Perform tasks to the standards \& expectations set forth, ensure that all food cooked and served is of a high quality and served at a safe and appropriate temperature.
* Daily checks of all *mise en place* to ensure freshness \& quality standards.
* Complete assigned tasks in an efficient and timely manner.
* Act as an extension of kitchen managers to ensure food consistency \& quality.
* Assign and follow – up tasks as dictated by business volumes and supervisors.
* Performs any other reasonable duties as required by the department head.

  

**Qualifications**  

* Have a strong passion for food.
* 1 year of experience in food production environment
* Food Hygiene and Safety trained.
* Have an enthusiastic and positive attitude.
* Be driven to succeed.

To be discussed at interview

**Job summary**


To liaise with all clients,ascertaining their requirements and co\-ordinating these needs to ensure the successful execution of functions and conferences in a timely manner in accordance with the set standard of The Twelve Apostles Hotel and Spa,with the intention of ensuring that the highest standard of performance and service is achieved by all relevant parties.

 **Employee Value Proposition:**


This is a specialist position that offers routine and predictability with opportunities to apply your technical skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist banqueting coordination expertise can be recognised.

  

Organisational Positioning:

* Department:Revenue
* Reporting to:Groups and Events Manager
* Location:The Twelve Apostles Hotel Premises

  

Minimum Experience and Qualification Required:

* Grade 12
* 2 years food and beverage experience event coordination experience in a high end environment
* Computer literate with working knowledge of Microsoft Office Outlook,Opera,Micros,Word and Excel
* Highly presentable
* Excellent command of the English language with solid verbal and written communication skills
* Able to work flexible hours including weekends and public holidays

  

Advantageous Experience and Qualification Desired:

* Hospitality Diploma
* Restaurant hosting or floor management experience

 **Key Performance Objectives:**


To be a Red Carnation Hotel Ambassador by:

* Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
* Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests,colleagues or suppliers
* Ensuring that you are familiar with,and adhere to,the Hotel’s code of conduct as set out in the Employee handbook
* Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
* Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
* Being aware of the emergency evacuation,security and fire procedures of the Hotel and to be constantly vigilant of the health,safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
* To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
* To be happy in your work environment,to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

  

To work with the Meetings and Events team in accordance with the procedures laid down by the Groups Manager by:

* Ensuring harmonious relationships exist with other departments and suppliers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles
* Maximising revenue generating opportunities,whilst enhancing the guest service experience,in accordance with RCH and FORBES Standards
* Ensure the accuracy of all reservations to ensure an exceptional guest experience
* Liaising with all clients,ascertaining their requirements and co\-ordinating these needs to ensure the successful execution of their function,conference,event and accommodation.
* Processing all enquiries timeously and efficiently

  

Key Job Responsibilities

 **Client Consultation \& Planning**


o Initial Inquiry:Manage client queries via phone,email,or in\-person,and conduct venue site inspections.


o Event Design:Work directly with clients to plan menus,room layouts,décor,and audiovisual requirements.


o Documentation:Compile guest information into detailed function sheets outlining all event specifics.

* Cross\-Departmental Communication


o Kitchen \& F\&B:Coordinate with chefs and F\&B managers to ensure dietary requirements and service capacities are met.


o Operations:Brief banquet managers and teams on event timelines and guest preferences.


o Front of House:Coordinate with the front of house operations team to ensure that rooming lists,group information packs,registration,billing,etc is correct.


o Vendor Relations:Manage external suppliers for delivery,setup,and teardown logistics.

* Event Execution \& Supervision


o Setup Verification:Inspect venue spaces to confirm layout,lighting,and cleanliness meet standards.


o On\-Site Troubleshooting:Serve as the main point of contact during events,resolving client concerns and last\-minute changes.


o Guest Relations:Welcome hosts and ensure a hospitable environment throughout the function(s) and/or stay.

* Administration \& Financials


o Diary Management:Track confirmed and provisional bookings in reservation systems (Proposales and Opera Osem).


o Budget \& Billing:Process payments,manage deposits,and prepare invoices in line with company credit policies.


o Post\-Event Follow\-up:Conduct client debriefings,secure account sign\-offs,and gather feedback to evaluate event success.

* Revenue Optimization


o Upselling:Apply consultative skills to upsell menus,day conference packages,beverages,and room types,maximizing revenue opportunities.


o Follow\-ups:Ensure timely follow\-ups on all files and quotes to increase conversion rates.


o Forecasting:Collaborate with departmental and revenue managers to record accurate figures and support reliable forecasting.

* Sales Support


o Liaise with the hotel sales team on enquiries and status updates,providing support to assist with file conversions.

  

What's in it for you?

  

Professional,award winning learning and development opportunities from day one.


Fantastic recommend a friend and family bonus scheme of R1000\.


Eligible employees will receive one\-third of their salary during parental leave. Permanent employees qualify for this benefit after completing one year of service and may apply twice within a five\-year period.


Discounted accommodation rates at Red Carnation Hotels worldwide.


Two paid volunteering days each year,because we care about our community.


Access to immediate Employee Assistance Programme,because we care about our employees.


Vibrant hotel recognition events every month and hotel\-based incentives (Employee of the Month / Manager of the Quarter).


Social and team building events per hotel.


1 Meal Per shift


Complimentary uniform and dry\-cleaning services.


Complimentary Staff transport services


NB:PREFERENCE WILL BE GIVEN TO EMPLOYEES FROM THE DESIGNATED GROUPS WITH THE PROVISIONS OF EMPLOYMENT EQUITY ACT,NO. 55 OF 1998\.

Banqueting Coordinator

We are looking for an experienced and driven **Business Development Travel Consultant** to join our growing travel division.

This is an excellent opportunity for a highly motivated travel professional who can generate new business, build strong client relationships, and successfully close travel deals while managing travel bookings from start to finish.

Key Responsibilities

* Develop and secure new corporate and leisure travel business.
* Build and maintain long\-term relationships with new and existing clients.
* Prepare travel quotations and tailor\-made travel packages.
* Manage domestic and international travel bookings using **Amadeus**.
* Handle **group and block bookings** efficiently.
* Negotiate with airlines, hotels, and travel suppliers to secure the best rates.
* Achieve and exceed monthly sales and revenue targets.
* Assist in driving the strategic growth of the travel division and contribute to its long\-term success. Business development experience combined with strong Amadeus proficiency is highly valued for this type of role.

Minimum Requirements

* 5\+ years' experience in the travel industry.
* Proven experience in business development and sales within the travel sector.
* Strong working knowledge of **Amadeus GDS**.
* Experience with domestic, international, group, and block bookings.
* Excellent communication, negotiation, and relationship\-building skills.
* Self\-motivated, target\-driven, and able to work independently.
* A proven track record of closing new business and growing client portfolios.

What We Offer

* **Generous net salary** (based on experience).
* **Uncapped commission** with exceptional earning potential.
* **50% Medical Aid Contribution.**
* **Provident Fund.**
* Ongoing career development and growth opportunities.
* A supportive, professional, and dynamic working environment where performance is rewarded.

Pay: From R23 000,00 per month

Work Location: In person

Business Development Travel Consultant

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