Browse live hospitality jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Kendrick Recruitment is looking for an experienced and enthusiastic Spa/Wellness Manager to join a beautiful 5-star hotel & spa in Ballito. This is a lovely opportunity for someone who genuinely enjoys the wellness industry, has strong operational and people-management skills, and understands the level of service expected within a luxury hospitality environment. The Wellness Manager will oversee the day-to-day running of the hotel’s wellness offering, ensuring that both the guest experience and…

Spa / Wellness Manager | Ballito Hotel &amp; Spa | Lv

**Additional Information**  

**Job Number**26104737  

**Job Category**Food and Beverage \& Culinary  

**Location**Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F\&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F\&B Service Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F\&B Service Experts – to get it right for our guests and our business each and every time.


CRITIAL TASKS


Guest Relations


* Address guests' service needs in a professional, positive, and timely manner.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Thank guests with genuine appreciation and provide a fond farewell.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Assist other employees to ensure proper coverage and prompt guest service.

General Food and Beverage Services


* Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
* Maintain cleanliness of work areas throughout the day, practicing clean\-as\-you\-go procedures.
* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
* Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
* Pick\-up trays and clean tables as needed to ensure a clean dining area.
* Follow appropriate procedures for serving alcohol, follow local Training \& Guidance.
* Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
* Retrieve and deliver food and beverage orders in a timely manner.
* Perform other reasonable duties as requested.
* Coordinates with the respective kitchens to ensure guests’ orders are delivered.

Beverage/Coffee Cart


* Inspect the cleanliness and presentation all china, glass, and silver prior to use.
* Cash/Bank Handling
* Record transaction in MICROS or similar system at time of order.
* Process all payment methods in accordance with Accounting procedures and policies.
* Follow property control audit standards and cash handling procedures (e.g., blind drops).
* Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
* Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
* Transport bank to/from assigned workstation, following security procedures.
* Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.

Closing


* Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Steps of Service


* Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
* Check in with guests to ensure satisfaction with each food course and/or beverages.
* Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
* Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.

In\-Room Dining/Room Service


* Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up\-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
* Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
* Notify guests and management of delays in service delivery.

Assists Management


* Communicate with guests, other employees, or departments to ensure guest needs are met.

Communication


* Speak to guests and co\-workers using clear, appropriate and professional language.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others


* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement


* Comply with quality assurance expectations and standards.

Safety and Security


* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures


* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Follow the requirements and tasks as defined in EMEA Food \& Beverage Cashiering SOP if associate handles cash.
* Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.

CRITICAL COMPETENCIES


Interpersonal Skills


* Customer Service Orientation
* Teamwork
* Interpersonal Skills
* Diversity Relations

Communications


* Communication
* Listening
* English Language Proficiency

Personal Attributes


* Dependability
* Presentation
* Positive Demeanor
* 

Food and Beverage Service Expert - Protea Hotel Cape Town Mowbray

We are seeking a well-presented, professional, and service-driven Receptionist to join our team at a prestigious 5-star boutique hotel. Key Responsibilities: Welcome and assist guests in a friendly and professional manner. Manage check-ins and check-outs efficiently. Handle reservations, enquiries, and guest requests. Maintain accurate guest records and billing. Always ensure exceptional guest service. Coordinate with housekeeping and other departments. Minimum Requirements: Previous experience…

Spa Receptionist (Live-In)

**Recruiter:**
 Hospitality Hire
   

  

**Job Ref:**
 CPT000079/AW
   

  

**Date posted:**
 Monday, August 3, 2026
   

  

**Location:**
 Cape Town, South Africa
   

  

**Salary:**
 7000\.00
   

  

**SUMMARY:**
**Position:** 
 Hotel Room Attendant
   

  

**Location:** 
 Cape Town
   

  

 Hospitality Hire is currently recruiting for experienced
 **Hotel Room Attendant** 
 on behalf of a large, busy hotel operation in Cape Town.
   

  

 We are looking for an individual who takes pride in delivering exceptional cleanliness standards, work efficiently within a fast\-paced environment, and understand the importance of detail in creating memorable guest experiences.
   

  

 This opportunity is ideal for candidates who enjoy structured hospitality environments, work well within a team, and are passionate about maintaining high housekeeping standards within a professional hotel environment.
   

  

**POSITION INFO:**
 Minimum Requirements \- Minimum 2 years' current housekeeping experience within a hotel environment \- Strong understanding of hotel room cleaning standards and procedures \- Ability to work shifts, weekends, and public holidays \- Physically fit and able to stand for extended periods \- Strong attention to detail and good time management skills \- Professional appearance and positive attitude \- Valid South African ID \- Fully updated CV required prior to application Key Responsibilities Guest Room Cleaning \& Preparation \- Clean and service guest rooms according to hotel standards \- Prepare rooms efficiently for arrivals, stayovers, and departures \- Ensure all guest amenities are correctly replenished Room Presentation \& Quality Standards \- Maintain high cleanliness and presentation standards in bedrooms and bathrooms \- Ensure linen, surfaces, and furnishings are presented impeccably Public Area Support \- Assist with cleaning corridors, service areas, and assigned public spaces when required Linen \& Supplies Management \- Ensure housekeeping trolleys are fully stocked with linen, guest supplies, and cleaning products Maintenance Reporting \- Identify and report maintenance issues, damages, or room defects promptly Guest Interaction \- Respond professionally and courteously to guest requests and escalate concerns where necessary Key Skills \& Attributes \- Strong attention to detail \- Reliable and organised working style \- Ability to work independently and within a team \- Positive attitude and willingness to assist colleagues \- Good communication and guest interaction skills \- Ability to maintain standards within a busy hotel environment Why Apply \- Opportunity to work within a professional hotel environment \- Join a structured and supportive housekeeping team \- Growth opportunities within hospitality operations

Hotel Room Attendant

    is recruiting on behalf of a dynamic and growing luxury boutique hotel in Tanzania, for an exceptional, commercially driven and inspiring   This is an opportunity to take the reins of an ambitious luxury boutique hotel one of the Indian Ocean’s most sought-after destinations. The Boutique Hotel and is on a clear growth trajectory, with a committed ownership team that places genuine trust in its leadership. The successful candidate will not be a caretaker — they will be expected to shape str…

Boutique Hotel General Manager | Tanzania

A lovely opportunity is available for an experienced Reservationist to join a well-established luxury hotel in the Southern Suburbs of Cape Town. The role would suit an organised and guest-focused reservations professional with experience in a high-end hospitality environment. Key Responsibilities Manage individual and group accommodation reservations accurately and efficiently Handle telephone and email enquiries in a professional and timely manner Prepare quotations, booking confirmations and…

Reservationist | Luxury Southern Suburbs Hotel | Lv

Position Overview The Property Custodian is responsible for the overall leadership, operational performance and commercial success of Finfoot Lake Reserve. The Property Custodian serves as the custodian of the Dream Hotels & Resorts brand at property level and is responsible for creating a culture of excellence, accountability and continuous improvement. Operational Leadership Provide strategic leadership across all operational departments. Ensure smooth day-to-day operation of the lodge. Maint…

Property Custodian

**Additional Information**
**Job Number** 
 26103533
   

  

**Job Category** 
 Spa
   

  

**Location** 
 7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP
   

  

**Schedule** 
 Full Time
   

  

**Located Remotely?** 
 N
   

  

**Position Type** 
 Non\-Management
   

  

**Position Summary**
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last\-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
   

  

 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
   

  

 Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
   

  

 Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
   

  

**CRITICAL TASKS**
 Safety and Security
   

  

* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Complete appropriate safety training and certifications to perform work tasks.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
* Maintain awareness of undesirable persons on property premises.


 Policies and Procedures
   

  

* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Perform other reasonable job duties as requested by Supervisors.


 Guest Relations
   

  

* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Thank guests with genuine appreciation and provide a fond farewell.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.


 Communication
   

  

* Speak to guests and co\-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
* Provide assistance to coworkers, ensuring they understand their tasks.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.


 Assists Management
   

  

* Coordinate tasks and work with other departments to ensure that the department runs efficiently.
* Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.


 Working with Others
   

  

* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Support all co\-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
* Actively listen to and consider the concerns of other employees, responding appropriately and effectively.


 Quality Assurance/Quality Improvement
   

  

* Comply with quality assurance expectations and standards.


 Physical Tasks
   

  

* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weig

Spa Receptionist - The Cape Town EDITION Hotel (Pre-opening)

**Position Overview**
 The Property Custodian is responsible for the overall leadership, operational performance and commercial success of Finfoot Lake Reserve.
   

  

 The Property Custodian serves as the custodian of the Dream Hotels \& Resorts brand at property level and is responsible for creating a culture of excellence, accountability and continuous improvement.
   

  

**Operational Leadership**
* Provide strategic leadership across all operational departments.
* Ensure smooth day\-to\-day operation of the lodge.
* Maintain exceptional standards throughout accommodation, food \& beverage, guest facilities and public areas.
* Drive preventative maintenance programmes to ensure all buildings, infrastructure, equipment and guest facilities remain in excellent condition.
* Oversee refurbishment and capital improvement projects.
* Ensure compliance with Dream Hotels \& Resorts operational standards.
* Prepare monthly operational reports and present business performance to executive leadership.
* Drive operational efficiencies while maintaining premium guest standards.


**Guest Experience**
* Create a culture centred on exceptional guest service.
* Ensure personalised luxury experiences throughout the guest journey.
* Resolve guest concerns promptly and professionally.
* Drive continuous improvement through guest feedback.
* Implement innovative guest experience initiatives.
* Lead by example in delivering world\-class hospitality.


**Financial Management**
* Develop and manage the annual operating budget.
* Monitor financial performance against budget.
* Analyse financial reports and implement corrective actions where necessary.
* Identify revenue growth opportunities.
* Drive profitability through effective cost control.
* Manage labour costs and departmental productivity.
* Implement yield management and revenue optimisation strategies.
* Ensure sound procurement and inventory management.


**Sales \& Business Development**
* Partner with the Dream Hotels \& Resorts Sales and Marketing teams.
* Develop strategies to grow occupancy and revenue.
* Build relationships with corporate clients, travel agents, tour operators and industry partners.
* Identify new business opportunities.
* Promote the Finfoot brand within the tourism and hospitality industry.
* Support marketing campaigns and promotional initiatives.


**People Leadership**
* Recruit, develop and retain high\-performing employees.
* Foster an engaged, inclusive and performance\-driven culture.
* Conduct regular coaching, performance reviews and development discussions.
* Identify succession planning opportunities.
* Promote employee wellbeing and engagement.
* Ensure compliance with labour legislation and company policies.


**Quality Assurance \& Compliance**
* Ensure compliance with Dream Hotels \& Resorts brand standards.
* Maintain all required operating licences and statutory compliance.
* Conduct regular operational audits and inspections.
* Ensure compliance with health, safety and environmental legislation.
* Uphold food safety and hygiene standards.
* Manage risk and emergency preparedness programmes.


**Environmental \& Conservation Stewardship**
* Champion environmentally sustainable business practices.
* Protect the natural assets of the reserve.
* Promote responsible tourism.
* Support conservation initiatives.
* Ensure responsible waste, water and energy management.
* Partner with environmental stakeholders where appropriate.


**Community \& Stakeholder Engagement**
* Build meaningful relationships with neighbouring communities.
* Represent Finfoot Lake Reserve at tourism and community events.
* Support local economic development initiatives.
* Develop partnerships with suppliers and stakeholders.
* Promote Dream Hotels \& Resorts' community engagement programmes.


**Internal Collaboration**
* Collaborate effectively with Head Office support teams.
* Share operational best practice across the group.
* Support new initiatives and business projects.
* Participate in leadership forums and strategic planning sessions.
* Assist other Dream Hotels \& Resorts properties where required.


**Qualifications**
**Essential**
* Diploma or Degree in Hospitality Management, Business Management or a related field.
* Minimum of five years' senior leadership experience within a luxury lodge, hotel or resort environment.
* Strong financial and commercial acumen.
* Proven experience managing operational budgets.
* Demonstrated ability to improve business performance.
* Strong knowledge of hospitality management systems.
* Advanced computer literacy.
* Valid driver's licence.
* Excellent Food \& Beverage operational knowledge.
* Strong understanding of revenue management and online travel distribution.

**Additional Information**  

**Job Number**26103533  

**Job Category**Spa  

**Location**7 East Pier Road, Cape Town, The Western Cape, South Africa, 8001  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last\-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.


Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and from treatment rooms. Check computer for updates and changes to schedule regularly throughout the day. Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas. Dispose of trash and dirty linens in the proper area. Secure supplies and equipment at the end of each shift. Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.


Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

**CRITICAL TASKS**


Safety and Security


* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Complete appropriate safety training and certifications to perform work tasks.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
* Maintain awareness of undesirable persons on property premises.

Policies and Procedures


* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Perform other reasonable job duties as requested by Supervisors.

Guest Relations


* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Assist other employees to ensure proper coverage and prompt guest service.
* Thank guests with genuine appreciation and provide a fond farewell.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Address guests' service needs in a professional, positive, and timely manner.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication


* Speak to guests and co\-workers using clear, appropriate and professional language.
* Talk with and listen to other employees to effectively exchange information.
* Provide assistance to coworkers, ensuring they understand their tasks.
* Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Assists Management


* Coordinate tasks and work with other departments to ensure that the department runs efficiently.
* Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

Working with Others


* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Support all co\-workers and treat them with dignity and respect.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
* Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

Quality Assurance/Quality Improvement


* Comply with quality assurance expectations and standards.

Physical Tasks


* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Move up and 

The President Hotel, Bantry Bay, Cape Town. Great guest experiences begin with great employee experiences. At The President Hotel, our people are at the heart of everything we do. Behind every memorable guest experience is a team of passionate hospitality professionals, and behind that team is a People and Culture function committed to creating an environment where employees feel supported, engaged, valued and able to perform at their best. As we continue our journey toward luxury, we are looki…

Hotel Human Resources Practitioner

Additional Information Job Number 26102914 Job Category Housekeeping & Laundry Location Portswood Road, Cape Town, South Africa, South Africa, 8001 VIEW ON MAP (https://www.google.com/maps?q=Portswood%20Road%2C%20Cape%20Town%2C%20South%20Africa%2C%20South%20Africa%2C%208001) Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY POSITION SUMMARY 1. Maintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to…

Hotel Cleanliness Expert (Houseman) - Protea Hotel by Marriott Breakwater Lodge Waterfront

Description POSITION SUMMARY POSITION SUMMARY Maintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to: Lobbies, Corridors; Stairwells and Landings; Elevators; Interior Service and Common Areas; Exterior Walkways, Loading and Storage areas; Landscape Grounds Maintenance; Waste removal/storage areas; Windows and any other common areas in the Building. Post caution signs to limit traffic when necessary. Contact other departments direct…

Pretoria – Gauteng – South Africa Key Performance Areas: The position is supporting the Manager in all aspects of the technical / mechanical / grounds side of the property’s functions. The successful candidate will be required to manage staff and liaise with Service providers to achieve desired standard. Key Competencies & Personal Attributes Minimum 3 years’ experience in a similar maintenance position Sound knowledge of mechanical, plumbing, electrical, building, carpentry, aircon, refrigerat…

Handyman – Menlyn Mix Apartments & Hotel Suites

**Job Reference Number:** SI\-857
  

**Department:** F\&B : Management
  

**Business Unit:**
  

**Industry:** Hotel/Catering/Hospitality/Leisure
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
Carnival City is hiring. Join our team and be part of a world where entertainment meets excellence — where every day offers new opportunities to grow, connect, and make a lasting impression.
##### **Job Description**


**Job Purpose**


Responsible for the management of the kitchen operations and team within an area of the business unit (including a range of restaurant outlets and / or banqueting operations), with specific regard to:


* maximising revenue potential in specific outlets


* improving of standards of operation (including health, hygiene, safety and environmental standards)


* provide recommendations for innovative culinary products; enhancements and production


* control of kitchen operating equipment and stock


* control of kitchen spend and wastage


* team management


* implementation of culinary operational efforts to achieve the unit’s strategies and objectives

**Key Performance Areas**


**Duties and responsibilities include**

**Delivered Culinary Plan \& Results**

* In collaboration with the Executive Sous Chef, develop outlet


* objectives and deliverables in line with the Culinary strategy


* Facilitate the communication and implementation of Culinary deliverables for the outlet


* Provide clear delegation of authority and accountability for deliverables


* Manage and allocate people and operational resources


* Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit


* Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

  



**Shift Management**

* Put in place staff scheduling and duty allocations to ensure coverage


* Handle shift briefings / handovers / shift reports


* Manage the preparation of mise\-en\-place


* Complete opening and closing checklists


* Interact and be present on the floor during service to ensure food quality and presentation in line with standards


* Handle any special requests, special requirements, recommendations, concerns, resolution of complaints, issues experienced during service etc.


* Manage staff appearance and kitchen appearance/ functioning of equipment and systems for the outlet


* Report and resolve any issues experienced


* Monitor the cleanliness and hygiene of the kitchen before, during and after service

  

**Reporting**

* Completes shift reports


* Produce a 10\-day / 20\-day and monthly food cost report


* Contributes to month\-end financial reports for the outlet (Budget vs revenue, food cost, etc)


* Audit food safety standards to ensure outlet compliance with relevant legislation regulations

  



**Culinary Standards \& Governance**

* Conduct maintenance and hygiene inspections in all areas of the kitchen


* Monitor health, safety, hygiene and environmental elements in the outlet


* Manage the control and storage of stock and operating equipment as per SOP for the outlet


* Investigate variances / discrepancies and take necessary action to correct


* Monitor Culinary standards and processes


* Control waste for the outlet


* Work with internal stakeholders (maintenance, finance, PBE, and security) to identify risk areas and address these

  



**Financial Control**


* Collaborate with the Executive Chef to complete the planning for the Budget and forecasts for the outlet


* Motivate and manage Capex requirements for the outlet


* Authorise spend in line with budget


* Food recipe – All menu item food recipes to be documented, updated and captured into the system MC or IFS to ensure accurate food theoretical.


* Manage the conducting of accurate stock takes for the outlet in line with Company process. Report on any variances for the outlet


* Report on staffing and productivities


* Monitor departmental leave liability


* Check all outlet staff wages / spend are in line with budget as a % of revenue; maintain productivity ratios of performance for line staff

  



**People Management**


* Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures


* Manage productivities and payroll costs for the outlet


* Identification of employee training needs


* Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet


* Manage employee relations within the department


* Staff communication and motivation


* Performance contracting, reviews and development


* Provides resources and removes obstacles to performance


* Recruit and resource for talent for positions within the department


* Onboarding of new staff members

  



**Stakeholder Relationship Management**


* Liaise with F\&B on food and beverage offering, menus and services in the various outlets


* Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements


* Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA


##### **Job Requirements**


**Education**


* 3\-Year Culinary Diploma or equivalent National Culinary Qualification at a Diploma level
* Membership with South African Chef’s Association and other relevant culinary accreditation

**Experience**


* 5\-6 years experience and track record in a similarly graded hotel / restaurant kitchen environment of which at least 2 years experience must have been as a chef de partie
* Demonstrated ability to make use of intermediate computer skills

**Skills and Knowledge**


**Core behavioural competencies**


* Decision\-making – use of initiative
* Learning – training; coaching; staying abreast of industry developments
* Implementing and co\-ordinating – organising people; non\-people resources
* Numeracy and calculation skills
* Analysing and diagnosing – numerical information; trends in data
* Problem\-solving
* Making fine judgements through the senses viz colour, taste, texture

**Technical/proficiency competencies**


**Knowledge**


* Food Costing
* Culinary Product Knowledge
* Kitchen Operational Management
* Labour legislation
* Environmental and sustainability standards

**Skills**


* PC skills
* Coaching
* Cooking methodologies

**Equity**


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

Hospitality Jobs in Durban - Page 8

Vacancies (page 8 of 8)