Learnerships combine a paid work placement with a recognised qualification, and are one of the most reliable ways into permanent work in South Africa without pr

**Customer Service Intern – Group Customer \& Insights**



Takealot Group is South Africa's leading online Retail and Delivery organization. We are a young, dynamic, hyper\-growth company looking for smart, creative, hard\-working people with integrity to join us! We operate in a fast\-growing and quick\-moving environment, where we obsess about our customers and deliver top\-tier customer service every day!


**The Opportunity**



Are you ambitious, driven, and passionate about working with customers? This is your chance to kick\-start your career! As a Customer Service Intern, you will join our Customer Service team within the Customer \& Insights department, reporting directly to the Customer Service Team Leader. This is a **12\-month learnership program** that combines structured training with hands\-on practical experience, setting you up for success in the customer service industry.


**What We're Looking For**



We want someone ready to dive in, learn fast, and make a real impact. If you're passionate about delivering exceptional customer experiences, excited to grow your skills, and ready to be part of a team that's shaping the future of online retail in South Africa, we want to hear from you!


**Key Responsibilities**


* Successfully complete an **8\-week training program** to successfully be placed.
* Participate in and complete a comprehensive 12\-month learnership program, which may lead to an NQF\-accredited certificate.
* Undergo training and gain practical experience in a dynamic workspace.
* Deliver timely, accurate, and professional customer service aligned to service level standards (SLA)
* Communicate with customers via phone and email.
* Resolve product or service problems by utilizing active listening skills to clarify customer queries.
* Assess service failures to identify root causes and take appropriate action.
* Approach problems logically with good judgment to ensure optimal customer outcomes.
* Utilize a variety of software tools to navigate customer issues to resolution
* Liaise between internal departments to solve customer queries
* Take full ownership of customer issues and ensure their needs are met in accordance with SLA


**Requirements**


* **Matric/Grade 12** completed
* **Excellent command of the English language**(written and verbal)
* **Flexibility to work rotational shifts**, including weekends and public holidays


**Skills \& Attributes**


* Excellent written and verbal communication skills in English is a must
* Strong customer service etiquette
* Computer\-literate and tech\-savvy
* Exceptional typing and computer navigation skills
* Self\-driven with a willingness to learn
* Emotionally intelligent and able to regulate emotions during challenging situations
* Professional, punctual, and reliable
* Accountable and responsible with a strong sense of integrity
* Takes ownership of issues regardless of whose \& problem it is
* Comfortable working in a fast\-paced, high\-pressure environment
* Thrives on delivering quality work at hyper\-speed
* Able to approach problems logically with sound judgment

  


**Attributes**


* Have the passion and willingness to want to get the exposure.
* Excellent written and verbal communication skills in English is a must.
* Customer obsessed and knows what it means to deliver an exceptional service.
* Competitive: Although innovation is important, GREAT requires a lot of work.
* Curious and Teachable: Always questioning the status quo, hungry for knowledge. and experience no matter what you already know.
* Hardworking.
* Smart: Able to identify the root cause of a problem and find a solution.
* Comfortable working in a fast\-paced high\-pressure environment and thrive on delivering quality work at hyper\-speed.
* Collaborative and mindful of the impact of your actions on the team.
* Energetic.
* Emotionally resilient and comfortable with ambiguity and constant change.
* Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
* Computer literate and tech savvy – exceptional typing and computer navigation skills.
* Accountable and responsible, strong sense of integrity and takes ownership regardless of whose 'problem' it is.


**Qualifications and experience:**


* Successfully completed Grade 12 (NQF4\).
* No prior work experience is required.
* Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.


**The Environment:**



takealot.com employees are entrepreneurial and dynamic, smart, customer\-centric, fun and have the shared ambition of takealot.com being the leading e\-commerce company in Africa.


* We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
* We are short on ego and high on output.
* We are doers and not only thinkers, it's all in the execution after all.
* We love what we do and what we are creating.


**We seek to Employ an Extra Ordinary Mind who:**


* is forthright but respectful
* is an expert at doing, who can not only design but also execute
* is analytical, able to use data to make decisions
* is competitive, self\-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
* is passionate about the potential of e\-commerce and delivering a world\-class customer experience
* is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
* is able to think about problems from a business perspective using technical and product input
* is curious and challenge the status quo
* is innovative and enjoys iteration
* is collaborative
* will be at the cutting edge of developing new concepts for takealot.com.
* thinks like an owner of the business.
* is **SMART**, has **INTEGRITY** and is **HARDWORKING**


If you meet the above you are an **Extraordinary Mind** so come and join us!


*Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.*

Customer Service Intern -2026

We are looking for a highly organised and detail\-oriented **Skills Development Compliance Coordinator** to join our Skills Development team.

The successful candidate will be responsible for coordinating and monitoring compliance across skills development programmes, ensuring that all learnerships, internships, apprenticeships and other initiatives meet **SETA, QCTO, legislative, funding and internal governance requirements**.

Key Responsibilities

* Coordinate compliance activities across all skills development programmes.
* Ensure compliance with relevant legislation, **SETA and QCTO requirements**, and internal policies.
* Manage learner registrations, contracts, programme documentation and learner files.
* Prepare and submit compliance documentation and reports to SETAs and relevant stakeholders.
* Maintain accurate learner records, databases and programme documentation.
* Monitor learner attendance, programme progress and workplace compliance.
* Ensure learner files and programme documentation are **audit\-ready**.
* Prepare for and support internal and external audits.
* Liaise with **SETAs, training providers, host employers and internal stakeholders**.
* Assist with funding applications, grant compliance and programme close\-out processes.
* Identify compliance risks and recommend corrective actions.
* Compile regular compliance and programme performance reports.

Minimum Requirements

**Qualifications:**

* Diploma or Degree in **Human Resources, Human Resource Development, Business Administration, Education or a related field**.

**Advantageous:**

* Skills Development Facilitator (SDF) certification.
* Assessor and/or Moderator accreditation.

**Experience:**

* **3–5 years’ experience** in skills development, learnership administration or compliance.
* Experience working with **SETAs, QCTO and funded skills development programmes**.
* Experience with **WSP and ATR submissions** will be advantageous.

Knowledge \& Skills

* Sound knowledge of Skills Development legislation and SETA processes.
* Understanding of **B\-BBEE Skills Development requirements**.
* Strong administration, organisation and reporting capabilities.
* Excellent communication and stakeholder management skills.
* Strong Microsoft Office proficiency, particularly **Excel**.
* Exceptional attention to detail with the ability to manage multiple priorities and deadlines.

Key Competencies

* Planning and organising
* Attention to detail
* Analytical thinking
* Problem\-solving
* Accountability
* Time management
* Communication and interpersonal skills
* Confidentiality
* Customer service orientation

Key Performance Areas

The successful candidate will be measured on:

* Timely and accurate compliance submissions.
* Maintaining audit\-ready learner files and documentation.
* Compliance with SETA and legislative requirements.
* Accuracy of programme reporting.
* Learner registration and completion targets.
* Stakeholder satisfaction and overall programme compliance.

If you are an experienced **Skills Development professional** with strong compliance, administration and stakeholder management skills, and you thrive in a deadline\-driven environment, **we would love to hear from you.**

**Apply via Indeed with your updated CV.**

Job Type: Full\-time

Work Location: In person

Skills Development Compliance Coordinator

**Introduction**
Metropolitan is one of the oldest financial services brands in South Africa. With a 127\-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.  

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low\-income clients, including funeral insurance, health, savings, hospital cash\-back cover, retirement solutions and life insurance.

  

Visit us at: www.metropolitan.co.za

  

  

**Disclaimer** As an applicant, please verify the legitimacy of this job advert on our company career page.
  

**Role Purpose**
An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12\-month Learnership Programme starting October 2026! If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you.  

This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry.

  

  

**Requirements**  

* Grade 12 or an equivalent NQF4 qualification
  
* Aged between 18 and 35
  
* South African citizen by birth
  
* Unemployed
  
* Belonging to a previously disadvantaged group
  
* People living with disabilities are encouraged to apply

  

  

**Duties \& Responsibilities**  

* Complete all theoretical learning and
  
* Timeously complete all administrative and reporting duties related to the
  
* Collate, compile and distribute documents to the required standards within defined time
  
* Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
  
* Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
  
* Maintain the relevant office housekeeping standards.

  

  

**Competencies**  

* Attention to detail with good planning and time management skills
  
* Numerical reasoning ability and analytical skills
  
* Fluent verbal and written communication and comprehension in English
  
* Stakeholder engagement and relationship management
  
* Computer literacy

Learnership - King Williams Town

Learnership - Mthatha

**Introduction**
Metropolitan is one of the oldest financial services brands in South Africa. With a 127\-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.  

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low\-income clients, including funeral insurance, health, savings, hospital cash\-back cover, retirement solutions and life insurance.

  

Visit us at: www.metropolitan.co.za

  

  

**Disclaimer** As an applicant, please verify the legitimacy of this job advert on our company career page.
  

**Role Purpose**
An exciting opportunity for unemployed youth interested in joining Metropolitan Life for a 12\-month Learnership Programme starting October 2026! If you have a keen interest in sales and customer service and are looking to grow your career in the insurance industry, then this opportunity is for you.  

This Learnership programme aims to give unemployed youth an opportunity to gain workplace experience within the insurance industry. Through this learnership, Learners will have the opportunity to obtain a Wealth Management NQF level 4 qualification and to work closely with and gain knowledge from experts in the insurance industry.

  

  

**Requirements**  

* Grade 12 or an equivalent NQF4 qualification
  
* Aged between 18 and 35
  
* South African citizen by birth
  
* Unemployed
  
* Belonging to a previously disadvantaged group
  
* People living with disabilities are encouraged to apply.

  

  

**Duties \& Responsibilities**  

* Complete all theoretical learning and
  
* Timeously complete all administrative and reporting duties related to the
  
* Collate, compile and distribute documents to the required standards within defined time
  
* Attend to all queries in a professional manner in order to provide an excellent client experience and ensure client service level agreements are met and exceeded.
  
* Screen and route all queries received to appropriate stakeholders and assist in the resolution of client queries.
  
* Maintain the relevant office housekeeping standards.

  

  

**Competencies**  

* Attention to detail with good planning and time management skills
  
* Numerical reasoning ability and analytical skills
  
* Fluent verbal and written communication and comprehension in English
  
* Stakeholder engagement and relationship management
  
* Computer literacy.

Learnerships - Page 4

Vacancies (page 4 of 4)