Browse live call centre jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

At Smollan, were on an evolutionary journey where were shifting our story. Were looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

 **Job Purpose**

  

This is a contract role for a call centre sales and service consultant based in the Johannesburg Metropolitan area. The consultant will be responsible for handling inbound and outbound calls,providing exceptional customer service,addressing client queries and facilitating sales processes.

 **Duties \& Responsibilities**  

Daily tasks include:  

Consulting with clients  

Offering product information  

Ensuring customer satisfaction  

And achieving sales targets

  

The role requires on\-site presence and collaboration with the sales and service teams to drive performance and growth

 **Skills and Competencies Required**  

Knowledge of banking products and sales principles and methods.  

Proven track record in sales.  

Strong and interpersonal skills as well as objection handling skills.  

Excellent verbal and communication skills (Persuasive).  

Possess an ability to adapt and solve problems.  

Be responsible and accountable for target achievement.  

Have a winning attitude and willingness to grow within the organisation.  

Must have excellent timekeeping principles.  

Must have a team success mindset

 **Education \& Training**  

Matric Certificate **(Not the statement of results)**  

Clear Credit (ITC) Record  

Clear Criminal Record  

NQF 5 FAIS 120 credits (preferred)

 **Experience**

  

Proven Experience in Banking Environment 1\-2years (Required)  

Fluent In English and Afrikaans (Advantage)

Call Center Sales Agent

Frogfoot is in search of a **Customer Service Agent Level 1** to join the Customer Experience Team.  

**Join the Frogfoot Pond!**
---------------------------


At Frogfoot, we believe every customer interaction is an opportunity to create a positive experience. We're looking for a customer\-focused, solution\-driven individual who is passionate about helping people and making a difference with every conversation.

### **Purpose of the Role**


This role is perfect for someone who enjoys helping people, solving problems, and delivering exceptional customer experiences. As a Customer Service Agent Level 1, you'll be the first point of contact for our customers, providing support, guidance, and solutions across multiple communication channels. Your ability to listen, empathise, and take ownership of customer queries will play a key role in building customer loyalty and strengthening the Frogfoot brand.

**Key Responsibilities**
------------------------

### **As a Customer Service Agent Level 1, you will:**

* Deliver exceptional customer service across phone, email, chat, and voice channels.
* Respond to customer enquiries professionally, promptly, and with empathy.
* Investigate, resolve, and follow up on customer complaints and service\-related queries.
* Provide customers with accurate information about Frogfoot products, services, and solutions.
* Take ownership of customer issues and ensure they are resolved from start to finish.
* Build trust and long\-term relationships by creating positive customer experiences.
* Maintain accurate records of customer interactions and resolutions.
* Collaborate with internal teams to ensure customer concerns are addressed efficiently.
* Identify opportunities to improve customer satisfaction and provide feedback on service processes.
* Remain calm, patient, and professional when managing challenging customer interactions.

**What You'll Need to Know**
----------------------------

### **To be successful in this role, you'll need:**

* A Grade 12 / Matric qualification.
* The ability to quickly learn and confidently explain products, services, and processes.
* An understanding of customer service principles and best practices.
* Strong communication skills across multiple channels, including phone, email, and chat.
* The ability to manage customer concerns professionally while maintaining a positive attitude.
* A commitment to delivering excellent customer experiences and achieving service targets.

**Advantageous Qualifications:**

* Customer Service or Contact Centre Certification.
* Technical or telecommunications\-related certifications or short courses, such as:
	+ CompTIA A\+
	+ CompTIA N\+
	+ Networking Fundamentals
	+ Fibre or ISP\-related training

**Experience That Will Set You Apart**
--------------------------------------


We're especially interested in candidates who have:

* 1–2 years of customer service experience within a call centre, ISP, telecommunications, helpdesk, or technical support environment.
* Experience supporting customers across multiple communication channels.
* A track record of resolving customer complaints and managing escalations effectively.
* Experience working within customer service performance metrics such as CSAT, FCR, or service\-level targets.
* Experience accurately documenting customer interactions and following structured workflows.

**Skills That Will Help You Succeed**
-------------------------------------

* Excellent verbal and written communication skills.
* Active listening and strong interpersonal skills.
* A solution\-focused approach to problem solving.
* The ability to remain calm under pressure and navigate difficult conversations confidently.
* Strong attention to detail and accurate record\-keeping skills.
* Adaptability and a willingness to learn in a fast\-paced environment.
* Positive language and persuasive communication skills that help build customer trust.
* Time management and organisational skills that enable you to manage multiple priorities effectively.

**Qualities We Value at Frogfoot**
----------------------------------


At Frogfoot, we look for people who:

* Put customers at the heart of everything they do.
* Demonstrate empathy, professionalism, and respect in every interaction.
* Take ownership and accountability for their work.
* Are proactive problem\-solvers who focus on solutions rather than obstacles.
* Communicate clearly, confidently, and authentically.
* Show resilience and composure during challenging situations.
* Act with integrity and uphold high ethical standards.
* Embrace change and thrive in a dynamic, evolving environment.
* Work collaboratively and contribute positively to the success of the team.

### **Ready to Make an Impact?**


If you're passionate about delivering exceptional customer experiences and want to be part of a team that values people, innovation, and service excellence, we'd love to hear from you.

**Join the Frogfoot Pond and help us create remarkable customer experiences, one interaction at a time.**

Customer Service Agent Level 1 (Rise) - JHB

**Who are we?**

MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.
  

MiWayLife’s vision is to establish a world\-class direct financial service business that seeks to:
  

* offer its clients excellent service, superior value products, and fair treatment always;
* be an employer of choice; and
* be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.

MiWayLife’s culture is values\-based and is built around the pillars of Accountability, Attitude, Energy and Professionalism. We are a family of vibrant and energetic free\-thinkers, constantly looking to innovate and disrupt
**Purpose of the Role**
-----------------------

This role resides within an outbound call centre. Its primary function is to undertake target driven outbound leads confirmation phone calls to clients in order to qualify and verify the client need and re\-direct the lead to a Sales agent for a potential sale.


Key responsibilities for this role are:


* Achieve the minimum production norms \& targets set
* Quality outbound calls to clients with the aim of creating quality sales opportunities
* Adhere to the quality standards of the MiWayLife call centre
* Record client information and requests on the MiNtinga system
* Handle and appropriately refer customer complaints and objections
**Overview of Role Responsibilities (Level 1\-13\)**
----------------------------------------------------

**Sales** *\- Level 2 \- Process Operator*  

Carry out simple sales support tasks and provide help to others.


**Service\-Related Upselling and Cross\-selling** *\- Level 2 \- Process Operator*  

Provide administrative assistance to service\-related upselling and cross\-selling procedures.


**Customer Relationship Development / Prospecting** *\- Level 2 \- Process Operator*  

Make calls (by telephone or in person) to allocated potential customers to establish contact and build rapport.


**Sales Pipeline and Forecast** *\- Level 3 \- Process Specialist*  

Assist others in performing basic tasks related to sales pipelines and forecast.


**Sell Customer Propositions** *\- Level 2 \- Process Operator*  

Identify standalone product or service that meets the customer's requirements, explain the product/service features and standard terms of sale to the customer, and invite them to make a purchase.


**Required Skills**
-------------------

**Customer\-Focused Approach** *\- Basic*  

Works at a basic level to orient the organization around delivering to the key needs of customers. Typically works under close supervision.


**Direct Sales** *\- Basic*  

Works at a basic level to maximize the volume and value of sales made directly with clients and accounts. Typically works under close supervision.


**Knows the Buying Influences** *\- Basic*  

Works at a basic level to accurately identify and understand the key buying influences pertaining to an opportunity. Typically works under close supervision.


**Initiates Compelling Sales Conversations** *\- Basic*  

Works at a basic level to propose a mutually agreed\-upon agenda to start sales conversations that offer value to the client. Typically works under close supervision.


**Systems and Tools \- Sales** *\- Basic*  

Works at a basic level to leverage customer relationship management (CRM) software, sales automation platforms, and other relevant sales technologies to manage customer relationships, develop sales proposals, track sales performance, and optimize the sales process. Typically works under close supervision.


**Builds Rapport** *\- Basic*  

Works at a basic level to quickly and effectively establish trust within the buying centers in the client's organization. Typically works under close supervision.


**General Experience**
----------------------

**Qualification \& experience**

* Matric (or equivalent qualification)
* Minimum 1 years Call Centre experience (Outbound would be an advantage)
* Previous financial services experience will be advantageous
* Previous lead warming experience in long term insurance would be advantageous
**Managerial Experience**
-------------------------

Not applicable


**Education**
-------------

Grade 12 with 1 to 2 years experience.
**Required Behavioural Competencies**
-------------------------------------

Customer Focus
Communicates Effectively
Plans and Aligns
Cultivates Innovation
Drives Results
Optimises Work Processes
Collaborates

Leads Agent: MiWayLife Parktown, Gauteng (6 month contract)

**When it comes to putting people first, we're number 1\.**


The number 1 Top Employer in South Africa.  

Certified by the Top Employer Institute 2026\.

**Role Purpose/Business Unit:**
-------------------------------

  




This highly specialised role will be responsible for implementation and developing of a MIS infrastructure to support the Consumer Care estate. It will also provide clear leadership, planning, technical direction and communication to ensure the required delivery of high quality outputs to meet customer needs in the most cost effective manner

  

Other key deliverables that this role will assume ownership of include:

* Responsible for recommendations as well as the implementation, development and maintenance of source data, data validation and front end systems.
* Development of integrated cross channel executive dashboards using QlikView, SharePoint Power Pivot, SQL Reporting Services.
**Your responsibilities will include:**
---------------------------------------

 **Management information**

* Contribute to the overall reporting process (definitions, segmentation, etc).
* Design data requirements and validate IT developments of the reporting system/database.
* Develop reports relevant for the effective management of the division.
* Process all MI requirements relevant for the Customer Care Operations estate.
* Ensure single version of the truth.
* Responsible for defining \& managing the Management Information process in Customer Care and aligning this within Vodafone framework.
* Identify and implement systems and processes to deliver standard and non\-standard reporting to Executive management across the various business units in the organisation.

 **Research and Trend Analysis**

* Research of trends on new technologies with recommendations on process improvements.
* Provide short to long term trend analysis on industry standards in this function and governance.

 **Production and delivery of standard and non\-standard Management reports**

* Conducting and facilitating analytics and modelling such as propensity to call, predictive churn models and compiling presentations of the findings.
* Define and design standard management reports to be presented to key stakeholders.
* Ownership of governance model to allow for \& implement changes to reports.
* Monthly BU performance management pack to be compiled and presented to SLT.
* Business unit performance management packs to be compiled and presented to SLT.
* Ensure high standard \& adherence to all internal controls.
* Provide a range of reports to ensure that agreed SLA’s and performance are measured and monitored on an on\-going basis.
* Monthly programme reports to all stakeholders for purposes of planning, strategic input and corrective action.
* Conduct adhoc analysis of data sources to dimension identified data in search of insights.
* Responsible for the distribution of the South African OPCO performance for the Vodafone AMAP KPI reports. Liaising with the relevant Vodafone MIS resources to ensure alignment and compliance to definitions.

**Management of advisor performance and incentives.**

* Provide consultation on all contact centre incentive management programs to support the achievement of customer care targets.
* Ensure the effective functioning of the administration and incentive management systems.
* Constantly evaluate the incentive schemes to support optimal agent performance.
* Ensure regular reporting to call centre management on the impact of performance of the incentive scheme.
* Responsible for developing and project managing the implementation of agent front end systems such the Agents NPS Accelerator program, Nerve Centre Dashboards, Saves Application and bespoke agent performance management systems required to drive the strategic targets.

 **People Management**

* Manage both direct and indirect teams to deliver desired outputs.
* Identify behavioural and coaching requirements across Customer Care estate in line with people plan.
* Development and coaching of skills within the MIS team to ensure growth and business continuity.
**The ideal candidate for this role will have:**
------------------------------------------------

  




* Matric essential
* Relevant 3 year Degree is essential
* Postgraduate Qualification (Desirable)
* A minimum of 8 years job related work experience is essential with the emphasis on Management Information systems inclusive of:
	+ At least 5 years’ experience in implementing MIS systems
	+ Knowledge of SQL script writing is essential
	+ Knowledge of SQL server databases is essential
	+ Knowledge of Sharepoint development is desirable
	+ QlikView Developer Skills essential
* A minimum 2 years leadership experience is essential
* Project management experience is essential

  

OR

* Matric essential
* A minimum of 10 years job related work experience is essential with the emphasis on Management Information inclusive of:
	+ Knowledge of SQL script writing is essential
	+ Knowledge of SQL server databases is essential
	+ Knowledge of Sharepoint development is desirable
* A minimum of 2 years leadership experience is essential.
* Project management experience is essential
* QlikView Developer Skills essential
**Core competencies, knowledge, and experience:**
-------------------------------------------------

  

* Financial acumen
* Statistical acumen
* Commercial contracts
* Work Force Management
* Administration
* Budgeting
* Knowledge of data collection \& analysis is essential
* Knowledge of data extraction, manipulation, analysis \& presentation is essential
* Knowledge of presentation or documentation and the best way to convey a complex message to a variety of audiences is essential \- (This refers to Communication Skills and Presentation Skills)
* Knowledge of data warehouse and or business intelligence solution deliver
* Strong understanding of business process through end\-to\-end of the value chain.
* Knowledge of data warehouse and or Business Intelligence solutions
* Knowledge of Management Information Systems
* Knowledge of Call Centers and Call Centre Systems

* Added value: Data Governance (methodologies / tools)
* Data Architecture Management
* Data Quality Management
* Formulating Strategies \& Concepts
* Stakeholder Management
* Planning and organising skills
* Analysis and problem solving skills
* Interpersonal and communication skills
* Report writing skills
* Management skills
* Decision making skills
* Process management skills
* Negotiation skills
* Quality orientation skills
* Relationship Skills
* Advanced skills in Excel, Word and PowerPoint
* Advanced analysis and modelling skills essential
* Implementation of MIS strategies and technology essential
**We make an impact by offering:**
----------------------------------

  

* Enticing incentive programs and competitive benefit packages
* Retirement funds, risk benefits, and medical aid benefits
* Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

  

Closing date for Applications: **25 September 2026\.**

  

The base location for this role is **Vodacom, Midrand Campus**

  

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.  

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity \& inclusion.

Senior Specialist MIS

Customer Service Agent (Spanish)Support end-users and business clients across a SaaS platform, combining live chat support, customer service, onboarding, and sales engagement.Remote South Africa | Remote | 12:30 20:30 SAST | R30,000 R32,000 per monthABOUT OUR CLIENTOur client operates a SaaS platform within the beauty and wellness industry, supporting both individual end-users and business clients, including salons, spas, and beauty professionals.The platform uses digital tools and AI-powered l…

Customer Service Agent (Spanish)

**EXECUTIVE PERSONAL ASSISTANT**

**DURATION: MONTH TO MONTH**

**PURPOSE:**

To provide administrative and secretarial support to the Chief Financial Officer.

**KEY RESPONSIBILITIES:**

\- Capture, ensure correctness and process invoices on SAP FI system. Liaise with service providers \& suppliers on quotations and invoice discrepancies. Control stationery levels and order where necessary.

\- Manage all correspondence (emails, internal memos, general notices, reports, presentations etc.).

\- Arrange meetings on behalf of the CFO and prepare necessary documents Take minutes of meetings with internal as well as external clients of the CFO. Type minutes and distribute to the relevant people.

\- Follow up on action items with relevant staff members and Managers. Implement own archiving system.Create new files. Maintain archive system.

\- Ensure the smooth running of the office in order for deadlines to be met. Prioritise office duties. Attend to customers, councillors and visitors’ queries and escalate to relevant Managers where necessary.

\- Provide required support to the CFO. Resolve queries and escalate only when necessary.

\- Manage the diary of the Financial Director. Arrange meetings or schedule appointments on behalf of the CFO. Interact daily with Senior Managers reporting to the CFO as well as Executive Managers from other departments.

\- Daily tracking of incoming and outgoing files through a register. Facilitate actioning of correspondence. Screen incoming calls for the CFO. Redirect calls to the relevant departments or relevant Managers Make calls on behalf of the CFO and relay information.

\- Take messages in the absence of the CFO. Deliver and explain messages to the CFO.

\- Ensure that responses are verified and directed to the relevant personnel. Receive and compile reports from Managers in the 3 departments reporting (Finance, Metering and Supply Chain Management).

\- Edit and revise some of the reports according to the CFO's instructions. Consolidate edited reports for forwarding to committees /departments. Follow up with the relevant Managers on required information for reporting Ensure that monthly, quarterly and yearly reports are accurate and submitted on time.

\- Forward formal quotations received to Supply Chain Management section and do follow\-ups.

\- Create purchase requisitions and GRN on the SAP FI system upon receipt of quotations and invoices.

\- Ensure petty cash flow is kept at Maximum level. Keep petty cash spreadsheet up to date; Reconcile petty cash book on a monthly basis by ensuring that receipts are recorded accurately and effectively as and when required.

\- Resolve queries from suppliers and escalate to the CFO if necessary. Draw cost centre reports on a monthly basis for review by the CFO. Contact travel agent in order to instruct on travel needs of the CFO. Capture relevant invoices on SAP FI and ensure correct allocation of costs.

\- Complete subsistence allowance documents for authorisation and payment. Arrange meeting packs.

\- Book parking for the CFO when attending meetings outside the office

**JOB REQUIREMENTS: ESSENTIAL QUALIFICATIONS AND EXPERIENCE**

* Grade 12 (NQF 4\) with at least 6 months secretarial certificate or Diploma (NQF 5 / 6\)
* 3 years’ administrative or secretarial experience with strong writing and communication skills, computer literacy, strong leadership and interpersonal skills
* Have extensive experience providing administrative and secretarial support at executive management level;
* Demonstrate integrity, trustworthiness and professionalism;
* Can manage sensitive information while maintaining a high standard of confidentiality;
* Possess strong organisational, coordination and communication skills; and
* Are available to commence work immediately upon finalisation of the recruitment process.
* Previous experience supporting a Finance Executive or working within a finance environment will be an added advantage.

Pay: Up to R35 000,00 per month

Work Location: In person

Executiva PA to CFO

**Job Title:** Agent: Call Center  

  

**Company:** Europcar  

  

**Location:** Bruma, Johannesburg  

  

**Job Type:** Full\-time  

  

**Position overall objective:**  

To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers. **Important to note: successful candidate will need to be willing to work weekends and/or overtime from time to time if required to do so.**

 **Minimum Experience**  

* 2 years Customer Service/Call Centre Experience

  

  

**Minimum Qualification**  

* Grade 12

  

  

**Minimum Requirements**  

* Driver’s License
* Own Transport
* Computer Literate

  

  

**Job Output**  

* Demonstrate a high level of customer service at all times.
* Capture and update customer information accurately on booking and CRM systems
* Process domestic and international car rental quotations and reservations.
* Resolve customer queries and complaints efficiently, professionally, and within SLA
* Ensure all reporting data aligns with system records and quality standards
* Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
* Maximize opportunities to sell rental products and services and use up\-selling techniques to promote sales and achievement of departmental targets and goals.
* General information distribution and after sales service.
* Conflict resolution
* Record keeping
* Liaise with internal departments

  

**Competencies:**  

* Excellent communication skills
* Able to effectively do a needs analysis with customers.
* Listening skills
* Customer Service skills
* Selling skills
* Discipline, compliant to rules and procedures.
* Adaptable: fast learner and shows positive response to change.
* Attention to detail, accurate.
* Persuasion
* Rapport\-building skills
* Time management
* Able to display patience and tolerance

  

**Personal Attributes:**  

* Customer centric
* Consistent, particularly in the application of skills, knowledge, attitude \& talents.
* Target orientated
* Patient
* Team player
* Observant
* Resilient: must be able to work under constant measurement and pressure.
* Positive
* Integrity
* Self\-motivated
* Self\-confident

REF20982 Agent: Call Center | Europcar, Bruma, Zulberg

Job Title: Agent: Call Center Company: Europcar Location: Bruma, Johannesburg Job Type: Full-time Position overall objective: To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers. Important to note: successful candidate will need to be …

* Handle and resolve customer complaints, requests and queries such as bookings, delays, cancellations, lost property, system issues etc;
* As the first point of contact, follow clear scripts, instructions and guidelines to inform, investigate, resolve and process high\-volume customer enquiries;
* Process forms, orders, and applications requested by the customers;
* Provide customers with FlySafair's service and product information;
* Explain processes to customers and guide them accordingly;
* Follow up with customers when required to ensure that issues are resolved;
* Identify customer needs, clarify information, research/ investigate as needed and provide solutions and or alternatives;
* Escalate problematic queries to the correct level to ensure prompt and effective resolution;
* Capture details of comments, inquiries, complaints, and actions taken in line with SOPs. Update existing customer information;
* Liaise and interact with customers via approved communication channels in a positive and helpful manner, ensuring exceptional customer service;
* Exceed customer expectations by going above and beyond;
* Seize opportunities to upsell products when they arise;
* Maintain customer confidentiality;
* Maintain knowledge of services and products and identify opportunities to improve customer service.
* Grade 12 or Equivalent (Essential);
* Minimum of 1 year's call centre experience gained within the last 3 years in a medium\-sized organisation (Essential);
* No criminal or credit record (Essential);
* Required to work shifts, on weekends, public holidays and flexible hours (Essential);
* Willingness to work longer than normal office hours (Essential).


**Personal Attributes**
* High degree of patience and assertiveness;
* Trustworthy, professional and reliable;
* Customer\-focused and service\-orientated;
* Team orientated;
* Goal orientated;
* Adaptable and flexible;
* Immaculate timekeeping.


**Application Guideline**
* Email applications will not be accepted;
* Preference will be given to members of under\-represented designated groups;
* Should no feedback be provided within two (2\) weeks from the closing date, please consider your application as unsuccessful.


**FlySafair Reserves The Right**
* Not to proceed with this vacancy;
* To appoint the selected candidates based on its operational requirements.


**Closing Date: 25 September 2026**
 \#LH

Contact Centre Agent

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. No Experience needed\- training provided. WhatsApp. 0717686170 / 0722800110

Responsibilities

* Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
* Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
* Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
* Building lasting relationships with clients and other call center team members based on trust and reliability.
* Utilizing software, databases, scripts, and tools appropriately.
* Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
* Making sales or recommendations for products or services that may better suit client needs.
* Taking part in training and other learning opportunities to expand knowledge of company and position.

Skills and attributes

* Adhering to all company policies and procedures.
* Good communication skills

Pay: R3 750,00 \- R17 389,59 per month

Education:

* High School (matric) (Preferred)

Work Location: In person

Contact Centre Agents

**Finance Business Analyst — M\-KOPA South Africa**
===================================================

### **You've proven you can turn numbers into decisions. Now turn them into financial access for millions.**


You're good at what you do. Budgets close on time, forecasts hold up, and when a business leader needs a straight answer on the numbers, they come to you. That's not nothing — most finance careers stall long before that level of trust is earned.


But here's the question worth sitting with: how much of that trust is spent explaining what already happened, versus shaping what happens next?


At M\-KOPA, we're looking for a Finance Business Partner who's ready to spend less time reporting the past and more time building the future — for a business that's scaling access to essential assets across some of the fastest\-growing consumer markets in Africa.

**Where M\-KOPA is right now**


M\-KOPA has grown to **10 million customers** — up from 5 million just a year ago — unlocking over **$2 billion** in credit for people who'd otherwise been shut out of formal financial services. **86% of our customers** report a real improvement in their quality of life, **70%** use what they've financed to generate income, and **55%** are accessing financial services for the very first time through us. Behind that: 2,300\+ employees, 35,000\+ agents, $45 million contributed in taxes, 2 million smartphones assembled in Kenya, and 4,000\+ e\-motorbikes financed — saving riders $5\.62 a day.

**Why now**


If you've noticed M\-KOPA advertising for several finance and business roles at once, that's not a coincidence. We're deliberately building out the finance function that will take us from 7 million customers to 10 million — and a Finance Business Partner sits right at the centre of that. This isn't about backfilling a gap. It's about putting the right commercial finance capability in place before we need it, not after.

**What makes this different**


In a lot of organisations, "business partnering" quietly becomes bookkeeping with better branding — reconciling accounts, chasing accruals, producing packs nobody reads closely. That's not this role. You'll be the person business leaders actually turn to before a decision gets made, not after. You'll build the business cases behind new market and product bets, challenge assumptions in budgets before they become commitments, and have a direct line into how M\-KOPA allocates capital across a fast\-moving, multi\-market business. The numbers you produce won't just describe the business — they'll help decide where it goes next.

**What we need from you**

* Demonstrable experience building and managing budgets, producing management accounts, and leading planning and forecasting cycles with real commercial rigour.
* Proven ability to build and interrogate financial models — business cases, investment appraisals, scenario analysis — with a sharp eye for what the numbers actually mean.
* A track record of engaging and influencing senior non\-finance stakeholders, translating financial complexity into language that drives decisions.

**What you'll actually do**


Some weeks look like leading a cost centre's quarterly reforecast — sitting with business owners, pressure\-testing their assumptions, and turning that into a forecast the leadership team can trust. Others look like building the investment case for a new market expansion, running the NPV and payback numbers, then presenting it to leaders who'll use it to make a real call. You'll be in the room for operational leadership meetings, not just reporting on them afterwards. And when a business leader needs to understand why their cost base moved the way it did, you'll be the one who can explain it — and tell them what to do about it.

**The honest bit**


This role moves fast, and it asks a lot: you'll be managing multiple cost centres, several planning cycles running in parallel, and stakeholders who expect sharp answers on short notice. It's not a role for someone who wants finance to be predictable. If that sounds more energising than exhausting, you're probably exactly the kind of person who thrives here.

**Let's talk**


If you're the kind of finance professional who gets restless producing numbers nobody acts on, and you'd rather be embedded in the decisions than removed from them, this is worth a conversation. No pitch deck, no pressure — just a chance to see if this is the redefinition of business partnering you've been waiting for.

**Why M\-KOPA?**
----------------


At M\-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on\-the\-job training. We support individual journeys with family\-friendly policies, prioritize well\-being, and embrace flexibility.


Join us in shaping the future of M\-KOPA as we grow together. Explore more at **m\-kopa.com**.

*Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026\), named on CNBC's World’s Top Fintech Companies 2025 \& 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e\-bikes financed in Kenya.*

***Important Notice***  

  

*M\-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.*

*M\-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M\-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.*

*M\-KOPA does not collect/charge any money as a pre\-employment or post\-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.*

*Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.*

*If your application is successful M\-KOPA undertakes pre\-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.*

Finance Business Analyst

https://www.jobplacements.com/Jobs/T/TeleSales-Remote-1301361-Job-Search-9-17-2026-5-41-15-AM.asp?sid=gumtree

TeleSales, Remote

Join Our Team at IIE Rosebank International The Independent Institute of Education, Rosebank International, is part of the ADvTECH Group, Africa's leading private education provider. From our humble beginning in 1909, Rosebank College has grown to a student population of more than 45,000 students nationwide. As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. If you are driven by the desire to make a meaningful difference in students' li…

CALL CENTRE OPERATOR - GHANA CAMPUS SALES

**Job Description**
===================

To provide strategic leadership, commercial direction, and end\-to\-end P\&L accountability for Retail or Commercial Banking across multiple African markets. The job drives sustainable growth, competitive propositions, multi\-segment customer value, and strong governance while enabling digital transformation and operational excellence across diverse regulatory environments.
**Hello Future Managing Executive**

Welcome to FNB Broader Africa, the home of the \#changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.


**Role Purpose:**

Provide strategic leadership, commercial direction, and end\-to\-end P\&L accountability for Retail or Commercial Banking across multiple African markets. The job drives sustainable growth, competitive propositions, multi\-segment customer value, and strong governance while enabling digital transformation and operational excellence across diverse regulatory environments.


**Are you someone who can:**

* Define, lead, and continuously refine the multi\-country strategy for Retail or Commercial Banking, addressing market maturity, competitive dynamics, and regulatory needs in each jurisdiction.
* Translate Group strategic ambitions into executable country\-level business plans with clear performance targets, financial outcomes, and transformation objectives.
* Evaluate market\-entry opportunities, partnerships, and ecosystem plays (fintech, telco, payments, platform integrations) to expand distribution, improve customer access, and diversify revenue streams.
* Champion innovation and digital disruption initiatives to future\-proof business models and unlock multi\-market synergies.
* Own end\-to\-end P\&L for Retail or Commercial Banking across markets, balancing growth, profitability, and risk to maximise long\-term franchise value.
* Lead the design and management of product suites across segments: deposits, lending, payments, working capital, trade, FX, cash management, merchant solutions, and insurance partnerships.
* Enhance pricing models, fees, and value\-based bundling to optimise returns while ensuring affordability and regulatory compliance.
* Monitor and manage portfolio performance including revenue drivers, cost lines, capital usage, impairment trends, and portfolio diversification across sectors and customer types.
* Develop customer strategies for retail segments (mass, mass affluent, youth, premium) and commercial segments (SME, mid\-market, agri, sector specialists).
* Strengthen omni\-channel distribution by integrating digital platforms, branches, ATMs, agents, merchants, and call centres into a unified customer experience.
* Drive improvement in customer acquisition, retention, cross\-sell, and share\-of\-wallet through advanced analytics, targeted value propositions, and lifecycle management.
* Establish and oversee customer experience standards, service KPIs, complaints management, and NPS improvement programmes across all countries.
* Serve as accountable executive for first\-line risk management across retail and commercial portfolios, ensuring robust credit origination, monitoring, and portfolio controls.
* Strengthen credit governance frameworks, early warning systems, collections effectiveness, and recovery strategies to maintain portfolio health and minimise impairments.
* Ensure compliance with regulatory and statutory requirements across all jurisdictions including AML/CFT, KYC, consumer protection, data privacy, market conduct, and prudential guidelines.
* Embed a strong risk culture across multi\-country teams, ensuring adherence to Group Risk Appetite and effective control environments.
* Drive multi\-country digital transformation by championing intuitive customer journeys, selfservice capabilities, and straight\-through processing across retail and commercial channels.
* Partner with Technology and Operations to implement scalable, interoperable platforms that enhance uptime, stability, cybersecurity resilience, and operational efficiency.
* Promote data and analytics maturity across markets by embedding predictive analytics, customer insights, pricing models, and performance dashboards.
* Guide automation and process optimisation initiatives to reduce cost\-to\-serve, turnaround times, and operational bottlenecks.
* Lead high\-performing multi\-country leadership teams, ensuring strong succession pipelines, talent mobility, and capability uplift for critical skills.
* Champion a culture of accountability, collaboration, inclusion, performance excellence, and empowerment across African markets.
* Identify and develop leadership talent through coaching, structured development, and performance management frameworks.
* Oversee workforce plans, skills transformation, and resource optimisation to enable operational effectiveness across markets.
* Represent the business in high\-level engagements with regulators, central banks, financial industry bodies, and key government stakeholders across African markets.
* Build and maintain strategic partnerships with DFIs, guarantee agencies, payments networks, telcos, fintechs, ERP providers, and corporate ecosystems to expand reach and enhance value propositions.
* Influence Group executive committees, Group functions, and country executive teams to ensure alignment of strategy, policies, investment decisions, and risk appetite.
* Serve as a senior ambassador for the institution across Africa, enhancing brand reputation and supporting market development initiatives.

**You will be an ideal candidate if you have:**

* A bachelor’s degree in business, Commerce, Finance, Economics, Banking, Accounting, or a related field.
* A postgraduate qualification, with an MBA or master’s degree being advantageous.
* 15\+ years' experience within the Banking or Financial Services industry.
* 10\+ years' experience in senior executive leadership roles with P\&L accountability.
* Proven experience leading Retail Banking, Commercial Banking, or both across multiple countries or regions. Strong track record in strategy execution, business growth, and commercial performance management.
* Experience driving digital transformation, innovation, and customer\-centric business models.
* Deep understanding of risk management, governance, regulatory compliance, and credit portfolio management across multiple jurisdictions.
* Demonstrated success in influencing regulators, executive stakeholders, and strategic partners across African markets.
* Proven ability to lead large, diverse teams and build high\-performing, accountable cultures.

**You will have access to:**

* Opportunities to network and collaborate.
* Challenging Work.
* Opportunities to innovate.

**We can be a match if you are:**

* Curious \& courageous \- you're driven by always wanting to know more and learn more and you're brave enough to do both.
* Obsessed with mastery \- you know what it takes to become good at what you do and are constantly pushing yourself to do it.

**Are you interested to take the step? We look forward to engaging with you further. Apply now!**

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

19/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Managing Executive Commercial

As a Call Centre Agent, you will be responsible for promoting and selling Life and Funeral cover products to potential clients over the phone. Your primary duties will include: \- Engaging with prospective customers via telephone. \- Identifying and understanding customer needs to recommend suitable insurance solutions. \- Building and maintaining strong relationships with clients to ensure continued business and referrals. \- Achieving sales targets and contributing to the overall success of the organization. \- Providing exceptional customer service and support throughout the sales process. \- Staying informed about product offerings, industry trends, and competitor activities. \- Completing necessary documentation and following up on leads. Candidates should have strong communication skills, a customer\-focused mindset, a reliable network, and access to a laptop or computer. A minimum of 2 years of experience in Funeral and Life cover sales is required, and candidates should be willing to work flexible hours.

Pay: R5 000,00 \- R300 000,00 per month

Work Location: In person

Sales Agent

Introduction A well established car rental agency in Kempton Park is seeking a call centre agent to join their team. Duties & Responsibilities Handle inbound and outbound customer calls Assist with bookings, reservations, and general enquiries Deliver excellent customer service at all times Accurately capture and update customer information Liaise with operations regarding vehicle availability Desired Experience & Qualification Previous call centre or customer service experience (car rental/tra…

Call Centre Agent

**LOCATION**  

Johannesburg  

  

**Overall Purpose of the Job:**  

To recruit new students for Capsicum Culinary Studio by applying the institution’s recruitment methodology, conducting effective telephonic engagement, building strong stakeholder relationships, and promoting brand awareness to drive enrolment growth.  

  

**Key Performance Areas/Main Outputs and Responsibilities:**  

  

**Cold Calling \& Lead Generation**  

* Contact existing students to obtain referrals.
* Call parents of current students to enquire about potential sibling enrolment.
* Re\-engage inactive students from the college database.
* Contact prospective students to market Capsicum Culinary Studio and promote available programmes.

**Telephonic Consultations \& Student Engagement**  

* Initiate telephonic contact with prospective students.
* Introduce and explain the Capsicum brand and philosophy.
* Schedule and conduct telephonic interviews.
* Explain the consultation process and gather student information for database capturing.
* Ask career\-specific questions to identify course interests.
* Present and explain course offerings in detail while checking for understanding.
* Address student queries, concerns, and provide accurate programme guidance.
* Advise prospective students regarding acceptance into the institution.
* Build rapport with students throughout the consultation process.
* Communicate important dates such as application closing deadlines.

**Administration \& Data Management**  

* Acquire, update, and accurately capture student details on the internal database.
* Ensure all interactions and follow\-ups are recorded and maintained for reporting.

**Customer Service \& Relationship Building**  

* Provide excellent customer service to enhance the student experience.
* Maintain positive relationships with prospective students, current students, and their families.

**QUALIFICATION REQUIREMENTS**  

* Matric / Grade 12 (NQF Level 4\).
* Sales qualification (advantageous).

**EXPERIENCE**  

* Minimum 1 year sales experience.

**SKILLS \& COMPETENCIES**  

* Strong time management skills.
* High attention to detail.
* Customer service orientation.
* Ability to cope with change and adapt quickly.
* Ability to work under pressure and meet deadlines.
* Team player with collaborative working abilities.
* Effective verbal communication skills.

Call Centre Operator

Outbound Sales Representative


OVERVIEW  

We are recruiting on behalf of our client for an Outbound Sales Representative. Our client is a well\-established US\-based company operating in the credit card processing industry, serving businesses across the United States. This is a fully remote, outbound sales role focused on prospecting new business clients and converting them onto the company's payment processing services. The successful candidate will work directly with US\-based sales leadership and will be required to align their working hours with Eastern Standard Time (EST).


KEY RESPONSIBILITIES

* Conduct high\-volume outbound cold calls to US\-based businesses to introduce and sell credit card processing solutions
* Identify decisionmakers, open conversations, and move prospects through the sales pipeline with a clear and consultative approach the quality of the client interaction system approaches
* Handle objections confidently and professionally, maintaining persistence without compromising
* Accurately capture call notes, prospect details, and pipeline updates in the company's CRM
* Meet or exceed weekly and monthly call and conversion targets as set by sales leadership
* Follow up consistently with prospects who require additional touchpoints before making a decision
* Collaborate with the broader sales team across time zones to share insights and refine outreach


REQUIREMENTS

* Matric (Grade 12\) as a minimum qualification; a National Diploma or relevant NQF Level 6 qualification is advantageous
* Minimum 2 years of proven outbound sales or tele sales experience, with a track record of hitting targets a US client base
* Demonstrated ability to cold call, handle objections, and close deals over the phone
* Excellent spoken and written English, with a clear and professional telephone manner suitable for
* Reliable home office setup with a stable internet connection and a quiet working environment
* Availability to work US Eastern Standard Time (EST) business hours on a fully remote basis


PREFERRED EXPERIENCE

* Prior experience selling financial, payment, or technology\-related services to business clients
* Familiarity with CRM platforms such as Salesforce, HubSpot, or similar tools
* Experience working with international clients or in a cross\-border remote sales environment
* Exposure to B2B sales environments where the decision\-maker cycle involves multiple touchpoints


KEY COMPETENCIES

* Strong communication skills
* High attention to detail
* Strong organizational skills
* Ability to work independently
* Professionalism and reliability

Outbound Sales Representative

**Listing reference:** cartr\_000890
**Listing status:** Online
**Apply by:** 14 October 2026
##### **Position summary**


**Industry:** IT \& Internet
**Job category:** Training
**Location:** Rosebank
**Contract:** Permanent
**EE position:** No
##### **Introduction**


Cartrack, a world\-leading smart mobility Software\-as\-a\-Service tech company operating across 23 countries, is looking for a performance\-driven B2B Sales Agent to promote and sell Cartrack solutions to both new and existing corporate clients.
##### **Job description**


**Responsibilities:**
* Make inbound/outbound calls to prospective corporate clients and ensure that targets are met
* Ensure proper authentication of information to align with the Cartrack quality standard.
* Accurate data capturing.
* Obtain referrals from current clients.
* Generate quotations and follow\-up.
* Obtain client information and complete subscription form on behalf of the client.
* E\-mail new clients validation forms and confirm all checks for onboarding.
* Complete all declaration and terms and conditions on sales calls with clients.
* Follow up on fitment scheduling.
* Contact client to confirm scheduled appointment.
* Follow\-up if appointment was not honoured.
* Assist client with any other services required i.e., change of ownership, cancellations, invoices etc.
* Ensure that quality is maintained according to company policies and procedures.
* Ensure that product and system knowledge is up to date by attending various information / training

sessions.
##### **Minimum requirements**


**Requirements:**
* National Senior Certificate /Grade 12\.
* Degree or Advanced Diploma or 10 years’ relevant sales/call centre experience.
* 2 years corporate sales/B2B call centre sales preferred.
* Proven track record of meeting or exceeding sales targets is highly valued.
* Excellent command of business English.
* Demonstrates excellent solution selling and objection handling skills.
* Intermediate computer literacy.
* Be goal oriented, resilient, patient and have good time management skills.
* Ability to work in fast\-paced environment.


Email updated cv to tamia.tracey@cartrack.com.

B2B Sales Agent

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.


Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
  

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.


Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.


**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**What will you do?**
---------------------

The Inbound Call Centre Agent is responsible for delivering exceptional customer service to MiWay’s short‑term insurance clients. The role involves managing inbound and outbound telephonic interactions, resolving queries efficiently, providing accurate product information, and ensuring every client experience aligns with MiWay’s service standards.Provide clear, comprehensive, and correct **product and policy information** in line with MiWay standards, compliance requirements, and communication protocols.


**Minimum Qualification and Experience**
----------------------------------------

**Minimum Qualifications**

* Grade 12/Matric/NQF 4
* Regulatory Exam RE5
* FAIS

**Minimum Experience**

* 0\-1 Years of Call Centre Sales Experience
**Knowledge and Skills**
------------------------

Service inbound client queries, requests
Undertake Outbound Tele\-Sales
Quality, compliance and accreditation
Administration and processing
**Personal Attributes**
-----------------------

Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently
**Core Competencies**
---------------------

Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Inbound Sales Agent : HOE

**Who are we?**
 At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
   

  

 Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
   

  

 We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
   

  

 Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
   

  

**Build a successful career with us**
 We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
   

  

**What will you do?**
 The Inbound Call Centre Agent is responsible for delivering exceptional customer service to MiWay’s short‑term insurance clients. The role involves managing inbound and outbound telephonic interactions, resolving queries efficiently, providing accurate product information, and ensuring every client experience aligns with MiWay’s service standards.Provide clear, comprehensive, and correct
 **product and policy information** 
 in line with MiWay standards, compliance requirements, and communication protocols.
   

  

**Minimum Qualifications**
**Minimum Qualification and Experience**
* Grade 12/Matric/NQF 4
* Regulatory Exam RE5
* FAIS


**Minimum Experience**
* 0\-1 Years of Call Centre Sales Experience


**Knowledge And Skills**
 Service inbound client queries, requests
   

  

 Undertake Outbound Tele\-Sales
   

  

 Quality, compliance and accreditation
   

  

 Administration and processing
   

  

**Personal Attributes**
 Communicates effectively \- Contributing dependently
   

  

 Situational adaptability \- Contributing dependently
   

  

 Action orientated \- Contributing dependently
   

  

 Persuades \- Contributing dependently
   

  

**Core Competencies**
 Being resilient \- Contributing dependently
   

  

 Collaborates \- Contributing dependently
   

  

 Cultivates innovation \- Contributing dependently
   

  

 Customer focus \- Contributing independently
   

  

 Drives results \- Contributing dependently
   

  

**Turnaround time**
 The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
   

  

**Our commitment to transformation**
 At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Introduction JOB PURPOSE The Customer Service Agent is responsible for providing professional, efficient and customer-focused support to Spidex Express customers through telephone, email, WhatsApp, chat and other approved communication channels. The position is responsible for assisting customers with parcel enquiries, delivery updates, tracking requests, delivery exceptions, complaints, collections, account-related queries and general courier-service information. The Customer Service Agent mus…

Customer Service Agent

JOB PURPOSE The Customer Service Agent is responsible for providing professional, efficient and customer-focused support to Spidex Express customers through telephone, email, WhatsApp, chat and other approved communication channels. The position is responsible for assisting customers with parcel enquiries, delivery updates, tracking requests, delivery exceptions, complaints, collections, account-related queries and general courier-service information. The Customer Service Agent must ensure that…

Introduction Join a dynamic, multilingual contact centre that supports global clients across various industries. We pride ourselves on delivering exceptional customer service and fostering a collaborative team environment. Duties & Responsibilities Handle inbound and outbound calls in French and English Assist customers with queries, complaints, and product support Maintain accurate records of customer interactions Meet performance targets including call handling time and customer satisfaction …

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