Browse live call centre jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Introduction We are seeking a motivated and results-driven Call Centre Sales Agent to join our dynamic team. The successful candidate will be responsible for selling vehicle insurance and tracking solutions on behalf of a leading and trusted brand. This role is ideal for individuals with a passion for sales, excellent communication skills, and a strong customer-focused approach. If you thrive in a target-driven environment and enjoy helping customers find the right protection and tracking solut…

Call Centre Sales agents - Short Term Car Insurance & Tracker

Introduction A comapny based in Sunninghill is looking for Inbound Call Centre agents who are fluent in Isizulu, IsiXhosa, IsiNdebele and English . Proficiency in additional South African languages will be considered an advantage. Duties & Responsibilities Answering incoming calls from patients, pharmacies, and healthcare professionals Providing accurate information on medications, dosage, and availability (within scope) Processing prescription orders and tracking deliveries Handling medical ai…

Inbound Call Centre Agent (IsiZulu, IsiNdebele and IsiXhosa speaking)

Call Centre Agent WantedAre you confident on the phone and great with people?We’re looking for motivated individuals to join our team as Lead Warming Call Centre Agents. What You’ll Do:Contact potential clients who have already shown interestBuild rapport and understand customer needsProvide basic information about our products/servicesQualify leads and schedule appointments for the sales teamKeep accurate records of all interactions What We’re Looking For:Excellent communication skillsPositive…

Call Centre Job

Cartrack, a world-leading smart mobility Software-as-a-Service tech company across 23 countries, is looking for a Vici Dialer Administrator to be responsible for managing and optimizing the Vici Dial system used in a debt collection or call center environment. Key Responsibilities Combine Dialler administration, campaign management and reporting Manage inbound/outbound dialler campaigns on Vici dial Upload and maintain debtor/customer calling lists Monitor real time call centre performance and …

VICI Dialer Administrator

LiquidCapital Division is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.


LiquidCapital Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1\. Leaders, 2\. Innovation \& 3\. Customer Champions.


LiquidCapital is seeking to employ a qualified and experienced technical call centre agent. The successful candidate will join a dynamic and highly skilled Technical Authorisations Team.


The successful candidate will report directly to the Creditors Manager.

 **JOB DESCRIPTION:**  

LiquidCapital Pty (Ltd). Is a well\-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor\-mechanic) to join our dynamic and hardworking Authorisations Call Centre team.


The successful candidate will be accountable for capturing, assessing, monitoring \& approving service and maintenance claims on Fleet vehicles. The Agent will need to ensure that all calls and emails are handled in a timely and in a professional manner.  

  

**DUTIES/KEY RESPONSIBILITIES:**

  

* Handling incoming calls, processing claim requests and ensuring that monthly service level targets are met, both personal and departmental
* Verifying vehicle and contractual details and supplying dealers with information on request
* Assess technical information on current and previous claims for possible warranty coverage
* Admin duties related to claims and authorisations
* Maintaining unresolved claims to ensure timeous turnaround times of authorisations to reduce unresolved claim times to manage VOR(Vehicles off Road) and mitigating potential vehicle downtime or related penalties
* Maintaining high levels of customer service and professionalism and integrity at all times
* Liaising with all internal divisions and providing info to necessary parties
* Scrutinizing of dealer quotes to minimize costs and obtain best pricing
* Assisting other teams in the Call centre when the situation requires it
* Analysing claims to highlight possible trends and escalating accordingly

  

**EDUCATION AND EXPERIENCE:**  

* Grade 12 / Matric
* Qualified technician (mechanic)
* Minimum of 1 – 2 years Authorisation Call Centre experience \- Preferable
* Minimum 2 years Motor Industry experience as a qualified technician and/or strong technical knowledge of vehicles is a must
* Previous Fleet management experience advantageous

  

**KNOWLEDGE AND SKILLS REQUIRED:*** Computer literate (Full MS Office)
* Excellent telephone and communication skills
* Ability to Multi\-task
* Claim administration experience (Advantage)
* Excellent time management
* Deadline driven
* Action orientated
* Approachable
* Customer focus
* Peer relationship building
* Proactive and engaging
* Negotiating skills
* Confident and assertive
* Ability to work under pressure
* Team Player
* Accuracy
* Strong analytical skills

**OTHER REQUIREMENTS:**  

* Criminal and credit clear
* Reliable or own transport
* Own and live up to company values

Technical Authorisations Agent (Fleet)

Job Title: Call Centre AgentLocation:132 Fox Street Mathomo mall Marshalltown Johannesburg 2001About the RoleWe are looking for motivated and customer-focused Call Centre Agents to join our team. The successful candidates will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving complaints, and providing excellent customer service.Key Responsibilities* Answer incoming customer calls professionally and efficiently.* Make outbound calls when requir…

Jobs Call Centre

Introduction We are currently recruiting experienced Outbound Sales Call Centre Agents to join our Dis-Chem Medical Insurance campaign, based at our Westville office in Durban. Please note: This is NOT cold calling — agents will engage with pre-qualified leads / an existing customer database. Duties & Responsibilities Key Responsibilities Conduct outbound sales calls to prospective customers Promote and sell medical insurance products aligned with customer needs Deliver accurate, compliant prod…

Outbound Sales Call Centre Agent -Medical Insurance Campaign

Introduction We are currently recruiting experienced Outbound Sales Call Centre Agents to join our Dis-Chem GAP cover Campaign, based at our Westville office in Durban. Please note: This is NOT cold calling — agents will engage with pre-qualified leads / an existing customer database. Duties & Responsibilities Key Responsibilities Conduct outbound sales calls to prospective customers Promote and sell GAP cover products aligned with customer needs Deliver accurate, compliant product information …

Outbound Sales Call Centre Agent - Dis-Chem GAP cover Campaign

Introduction The Outbound Call Centre Agent is responsible for proactively contacting potential customers to promote and sell insurance, financial, and other approved products. The role requires excellent communication skills, adherence to sales processes, ethical selling practices, and the ability to consistently achieve performance targets while delivering exceptional customer service. Duties & Responsibilities Key Responsibilities Sales and Customer Engagement Conduct professional outbound s…

Outbound Call Centre Agent - IT Industry Products - Randburg

**Company Description**  

We are seeking a proactive **Call Centre Agent** to be the crucial link between our customers and our busy workshop. In this role, you will play a direct part in maintaining our company's image and ensuring the workshop operates at maximum capacity. You'll use your expert communication skills and attention to detail to meticulously manage appointments, handle recall campaigns, and drive service bookings to meet key dealership and manufacturer targets. If you thrive in a fast\-paced environment and take pride in precise work, this is the role for you!

 **Job Description**  

The primary responsibility is to ensure the **workshop is booked to full capacity** according to available hours and service mix targets. Key duties include:

**Customer and Booking Management**

* **Bookings and Scheduling:** Meticulously book vehicle services and repairs on the **BSI system**, ensuring full capacity is loaded for the next day before offering later dates.
* **Professional Communication:** Communicate with customers in a friendly, courteous, and professional manner, answering calls within **three rings** and following the prescribed booking script (e.g., using the customer's name).
* **Information Gathering:** Obtain and verify all necessary vehicle and customer data (VIN, year model, contact details, etc.) through the BSI and manufacturer systems at the time of booking, capturing detailed repair information (the 'where, when, what, who, and how').
* **Recall Campaigns and Updates:** Check for outstanding **recall campaigns** on all vehicles via manufacturer systems during the booking process and ensure all related documentation is uploaded to the job card.
* **Customer Follow\-up:** Send calendar invitations for bookings, advise customers on diagnostic fees (for out\-of\-warranty repairs) and expected arrival times, and handle web booking confirmations.

**Operational Processes and Targets**

* **System Integrity:** Maintain the BSI system, ensuring service schedules are attached and updated information is confirmed via manufacturing systems.
* **Target Achievement:** Actively work towards and achieve daily/monthly targets for service bookings, service reminders, and **UON conversion rates** (a critical KPI for the dealership).
* **No\-Show Management:** Execute the daily "No\-Show Process" by contacting absent customers by 10:00 AM to reschedule and update the necessary reports for management.
* **Parts Follow\-up:** Call customers to book them in once their ordered parts have arrived, as notified via the BSI 'Parts Arrived' screen.
* **CRM/Feedback:** Daily phone customers from the **CRM screen** to follow up on their experience, explain the service rating, and log any problems for immediate management attention.

  

**Qualifications** **Essential Requirements**

* **System Proficiency:** Proven ability to quickly learn and efficiently utilize proprietary systems like **BSI** and manufacturer\-specific software.
* **Call Centre/Booking Experience:** Prior experience in a high\-volume call centre, service booking, or administrative role, preferably within the automotive or workshop industry.
* **Communication Mastery:** Exceptional verbal and written communication skills, with a focus on active listening and professional telephone etiquette.
* **Attention to Detail:** Meticulous approach to data capture and process execution (e.g., following the detailed booking script, ensuring campaign documents are uploaded).
* **Commitment:** Ability to be responsible, trustworthy, and loyal, and to work overtime and month\-end as required to complete all tasks.
* **Pressure Management:** Proven ability to **work effectively under pressure** while maintaining a friendly and courteous demeanor.

**Highly Advantageous**

* Previous experience with a manufacturer's system (e.g., Ford SA) or a similar dealership management system.


Familiarity with tracking and achieving key performance indicators (KPIs) and conversion targets.

 **Additional Information**  

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Call Centre Agent

**Primary Purpose**
 The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with Client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with predetermined Bidvest Bank processes, standards and protocols.
   

  

**Minimum Requirements**
 REQUIRED MINIMUM EDUCATION AND TRAINING
   

  

* Matric
* RE 5
* FAIS recognized qualification or equivalent is preferred


**Required Minimum Work Experience**
* 1 \- 2 years relevant experience in a Customer Contact Centre environment
* Proficient in relevant computer applications (Ms Office)
* Knowledge of customer service practices and principles


**TECHNICAL COMPETENCY REQUIREMENT**
* Knowledge of regulations and compliance function related to FAIS and FICA Act.
* Ability to provide customers with service, support and improvement opportunities to increase their consumption of a product or service and


 maximise retention, cross\-sell and upsell opportunities within the customer base.
   

  

* Excellent communication \- able to follow the Customer Contact Centre scripts and calm irate customers down
* Service Excellence \- dealing with customers regarding potentially complex


 financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader.
   

  

* Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.
* The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the organisation.
* The ability to handle queries effectively and formulate appropriate responses.
* Understanding of the Bank’s products to accurately, persuasively and effectively communicate with customers about the product, its features, benefits, uses, and support needs. This enables one to identify cross selling opportunities and respond to customer queries.


***This position is advertised in line with our commitment to Employment Equity.***

Agent: Inbound Contact Customer Center Braamfontein

Job Title: Call Center Agent – Lead Warming CampaignLocation: 1 Eloff Building8 Eloff and Wemmer Street Marshaltown JohannesburgEmployment Type: Full TimeJob Description:We are seeking motivated and confident Call Center Agents to join our team for a lead warming campaign. Your primary role will be to engage with potential customers, build rapport, and prepare leads for our sales team by generating interest and qualifying prospects.Key Responsibilities:Contact potential clients using provided l…

Call Center Agent Role

**Listing reference:** cartr\_000814
**Listing status:** Online
**Apply by:** 30 June 2026
**Position summary**


**Industry:** Call Centre Industry
**Job category:** Sales Assistant
**Location:** Johannesburg
**Contract:** Permanent
**EE position:** No
**Introduction**


We’re a world\-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for seasoned QA Agents to join our team in our head office in Rosebank!
**Job description**


An exciting opportunity exist for seasoned QA Agents to join our team. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Insurance department by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve agents' performance, compliance and legislative requirements. This is a role where your 2 years’ experience as a Quality Assurance Agent in short term insurance will be valued. **DUTIES AND RESPONSIBILITIES**

* Create scorecards providing accurate feedback
* Listening to and assessing calls
* Provide accurate feedback
* Report on any trends or patterns that may be occurring
* Filter information regarding non\-compliance to Team Leader
* Document and maintain scorecard on all assessments conducted
* Ensure that you meet quantity and quality of calls listened to
* Random call audits when required

**Minimum requirements**


* Matric (Completed)
* Hands\-on experience working in call center quality assurance or related roles.
* Coaching Experience within contact Centre
* Data Analytics/ Reporting experience \& exposure
* QA within short term space
* Strong administration skills and high attention to detail
* Ability to communicate on all levels
* Proactive, punctual, and reliable
* Well\-presented and well spoken
* Works effectively within a variety of situations
* Planning and organisational skills
* Understands the importance of confidentiality
* Ability to provide concise, well written feedback
* Excellent listening skills
* Deadline oriented and ability to work well under pressure

QA OFFICER

Introduction We are currently hiring part-time inbound customer service agents to handle incoming calls related to customer inquiries and service support. Duties & Responsibilities Answer inbound customer calls in a professional and polite manner Assist customers with general inquiries, order issues, delivery or payment-related questions Accurately record call details and outcomes in the system Follow provided scripts and service procedures Deliver a positive and respectful customer experience …

Part-Time Inbound Call Agent (Work from Home)

Job call

Frogfoot, we are in search of a Customer Service Agent to join the Customer Experience Team. Purpose of the Role This role is perfect for someone who is passionate about delivering exceptional customer experiences and enjoys helping people solve problems. As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, empathetic, and efficient support across multiple communication channels. You will play a key role in building customer trust and lo…

Customer Service Agent - JHB

Reference: TWE002081-BD-2 A well-established healthcare company is looking for a Call Center Team Leader with PBQ. Position is based in Pretoria. We are looking for a proactive Call Centre Team Leader to manage, motivate, and support a team of customer service representatives in delivering excellent service. Team size is 15 - 25. The role focuses on driving performance through KPI management, coaching, quality assurance, and effective handling of customer escalations. Requirements Pharmacist's …

Call Centre Team Leader Johannesburg East

National IT Distribution Company is seeking a motivated and experienced IT Sales Consultant (Telesales) to join our dynamic sales team. If you have a passion for technology, strong product knowledge, and a drive to exceed sales targets, we would love to hear from you. Minimum Requirements: 2 – 4 years’ experience in IT Distribution sales Solid knowledge of IT products (hardware, software, networking, etc.) Strong communication and interpersonal skills Matric (Grade 12) qualification Computer li…

IT Distribution Sales Consultant (Telesales)

**PRIMARY PURPOSE**


The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with Client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with predetermined Bidvest Bank processes, standards and protocols.

  

  

**MINIMUM REQUIREMENTS**


REQUIRED MINIMUM EDUCATION AND TRAINING


* Matric


* RE 5


* FAIS recognized qualification or equivalent is preferred

  

  

**REQUIRED MINIMUM WORK EXPERIENCE**


* 1 \- 2 years relevant experience in a Customer Contact Centre environment


* Proficient in relevant computer applications (Ms Office)


* Knowledge of customer service practices and principles

  

  

**TECHNICAL COMPETENCY REQUIREMENT**


* Knowledge of regulations and compliance function related to FAIS and FICA Act.


* Ability to provide customers with service, support and improvement opportunities to increase their consumption of a product or service and


maximise retention, cross\-sell and upsell opportunities within the customer base.


* Excellent communication \- able to follow the Customer Contact Centre scripts and calm irate customers down


* Service Excellence \- dealing with customers regarding potentially complex


financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader.


* Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.


* The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the organisation.


* The ability to handle queries effectively and formulate appropriate responses.


* Understanding of the Bank's products to accurately, persuasively and effectively communicate with customers about the product, its features, benefits, uses, and support needs. This enables one to identify cross selling opportunities and respond to customer queries.

  

  

***This position is advertised in line with our commitment to Employment Equity.***

Join a High-Performance Sales Team That Puts Customers First At AA Financial Services, we are passionate about creating exceptional customer experiences while helping motorists protect what matters most. We are looking for energetic, driven, and customer-focused sales professionals to join our growing Term Warranty team. If you thrive in a target-driven environment, love connecting with people, and enjoy turning opportunities into long-term customer relationships, this role offers the perfect p…

Call Center Sales agents Needed - various team

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

In this Upselling Sales Agent role you will be upselling by persuading both existing and non\-exisiting Miway clients to purchase our Value Added Products by optimizing each lead/call received. Maintaing a high productivity level daily \& monthly by providing quality service to external and internal customers and ensuring accuracy in recording of data. May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.**Minimum Qualification and Experience**
**Minimum Qualification**
* Grade 12/Standard 10/NQF 4
* RE5 Certificate (as per DOFA date)
* STI FAIS Credits (as per DOFA date)

  


**Minimum Experience**
* At least 1 years' call Centre Sales experience
* Previous short\-term insurance experience
* Previous VAPS experience in a target\-driven environment
* Ability to multitask and cope with pressure
* Punctual and can self\-manage
**Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Call Centre Jobs in Johannesburg - Page 8

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