Browse live call centre jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Inbound and Outbound Agent (Call Centre) Well established company in Location :Benrose JHB Gauteng Delville \-Germiston Gauteng Fluent in Afrikaans and English Male applicants also welcome to apply. Is seeking a dynamic Call Centre inbound agents to join their Sales Team. This role is pivotal in assisting sales departement to new and existing customers. This is an exciting opportunity to contribute to sustainable sales growth while building lasting relationships with clients. If you are passionate about sales and customer service, this role is perfect for you.

Qualifications Strong communication skills and ability to manage customer relationships. Age : 20 \- 35 Male. Applicants to please apply

Skills Customer Communication Strong customer care and sales experience Sales Support Time Management Multitasking Problem Solving Closing techniques TARGET DRIVEN Computer Literacy \- Microsoft , Office (Excel , preferred experience) Pastel advantage

Pay: From R8 000,00 per month

Work Location: In person

Internal Sales/Customer Service

Introduction To Promote insurance products and meet monthly sales targets Duties & Responsibilities Key Performance Areas: • Achieve Quality Sales Targets • Generate Referrals • Conclude Accurate Applications • Fix Sendbacks Desired Experience & Qualification Essential Qualifications: • Matric • RE-5 Advantageous • NQF Listed Qualification (within DOFA constraints) Essential Experience: • 1 Year telesales experience Package & Remuneration Basic salary  commission Interested?

Telesales Agent / Call Centre Agent

About ISTA Personnel Solutions ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency . We partner with international U.S. clients and integrate our staff members directly within our clients’ operations. We focus on long-term placements where you become an integral part of the client’s team. We are looking for experienced, professional and dependable Call Centre Agents to join our remote customer operations team supporting U.S.-based clients, with a …

Call Centre Agents | USA Hours (Remote)

**Description**
 We are actively looking for a dedicated Customer Support Consultant to join our team as the crucial first point of contact for our customers. Your primary responsibility will be to provide frontline support through phone, chat, and ticketing systems. Emphasizing efficiency and swift issue resolution, you will work closely with internal departments to promptly address customer needs, optimize processes, and elevate overall customer satisfaction.
   

  

**Requirements**
* At least 3 years of experience in customer support or related roles is highly preferred.
* Excellent communication skills, both written and verbal.
* Strong problem\-solving and critical thinking abilities.
* Empathetic and patient demeanor when dealing with challenging situations.
* Ability to multitask and prioritize effectively in a fast\-paced environment.
* Detail\-oriented with strong organizational skills.
* Tech\-savvy with the ability to learn and navigate various software platforms.
* Proven ability to work independently and as part of a team.
* Flexibility to adapt to changing schedules and work demands.
* Familiarity with remote work arrangements and the ability to maintain productivity in a home office setup.
* Availability to attend training sessions and work during the specified work hours.
* Fluent in English (both spoken and written).


**Responsibilities**
 Frontline Support:
   

  

* Serve as the frontline phone and chat support for customers, providing efficient resolutions to their challenges.
* Respond promptly to customer inquiries, offering effective solutions and alternatives.
* Document interactions and resolutions in our ticketing system. Collaboration:
* Collaborate with internal departments for the prompt fulfillment of customer needs.
* Prioritize platform enhancements with the leadership team for continuous service improvement.
* Escalate complex issues to higher\-level support or management when necessary. Process Improvement:
* Improve processes to address complaints, prevent recurring issues, and enhance customer satisfaction.
* Analyze customer data to identify patterns and make data\-driven recommendations.
* Monitor and track open tickets, ensuring timely resolutions for customers. Customer Engagement:
* Engage actively with customers to build relationships, understand their needs, and communicate the value of our services.
* Build strong relationships, exceeding customer expectations.
* Interact with customers via calls, tickets, chat, and more as needed. Training and Support:
* Provide comprehensive training and personalized support to empower customers for success.
* Maintain accurate records of customer interactions for reference and reporting. Advocacy and Monitoring:
* Act as a strong advocate for customers, continuously improving their experience.
* Support senior management on special projects.
* Maintain a positive and professional demeanor, prioritizing customer satisfaction.
* Proactively identify and communicate product or service issues for resolution.
* Stay updated on company products and services for accurate and relevant support.


**Core Focus Areas**
 Customer Support Frontline Specialist
   

  

**Schedule**
 15:01 – 00:00 SAST

Customer Service

Key ResponsibilitiesManage the outbound delivery process from planning through to final settlement.Coordinate and monitor Proof of Delivery (POD) processes, including POD verification, reconciliation and KPI reporting.Monitor and investigate failed deliveries, delivery delays, shortages, overages and outstanding shipments.Manage Stock-in-Transit (SIT) reports, ageing stock, pending deliveries and delivery status updates.Liaise daily with transport service providers, warehouses and customers to …

POD Clerk - Logistics (Outbound)

Join Interfile, one of South Africa’s leading fintech companies in the Electronic Bill Presentment and Payment space. Be part of a team delivering large scale technology solutions and innovative projects used by millions of people across corporate and government sectors. With a strong focus on customer delivery, modernization, and innovation, Interfile offers the opportunity to work on exciting new developments in a modern office environment near Montecasino, complete with a gym, canteen, and c…

DHA Technical Call Centre Agent

**Quality Assurer**

Location: Nedbank 135 Rivonia Road, Sandown, Sandton, Johannesburg.**Closing Date**

21 August 2026**Career Stream**

Quality Assurance**Leadership Pipeline**
Manage Self: Technical**Job Purpose**
To evaluate the quality of calls made by call centre agents in line with Nedbank policy.**Job Responsibilities**
* To meet target by listening to randomly selected calls per agent.
* Identify opportunities and make recommendations to add value to the quality assurance service provided.
* Establish and maintain relationships with stakeholders to re\-inforce and improve quality of calls.
* Contribute to team performance by attending and participating in collaboration sessions.
* Meet department requirements by adhering to call monitoring process.
* Meet target by scheduling and planning.
* Compile and submit reports monthly to provide input on performance.
* Ensure compliance of call scripts by compiling and sending to Risk and Compliance for approval.
* Improve quality of calls by providing recommendations.
* Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
* Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
* Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
* Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
* Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
* Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
* Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
* Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
**Minimum Experience Level**

1 year or more Quality Assurance experience.

Must have Team Leader experience. **Essential Qualifications \- NQF Level**
* Matric / Grade 12 / National Senior Certificate
**Essential Certifications**

Short Term Insurance qualification.**Technical / Professional Knowledge**
* Administrative procedures and systems
* Banking knowledge
* Banking procedures
* Business principles
* Business terms and definitions
* Data analysis
* Governance, Risk and Controls
* Relevant regulatory knowledge
* Relevant software and systems knowledge
* Cluster Specific Operational Knowledge
**Behavioural Competencies**
* Earning Trust
* Communication
* Decision Making
* Innovation
* Resolving Conflict
* Continuous Improvement
* Planning and Organizing
* Quality Orientation

\-
***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Quality Assurer

Join Interfile, one of South Africa’s leading fintech companies in the Electronic Bill Presentment and Payment space. Be part of a team delivering large scale technology solutions and innovative projects used by millions of people across corporate and government sectors. With a strong focus on customer delivery, modernization, and innovation, Interfile offers the opportunity to work on exciting new developments in a modern office environment near Montecasino, complete with a gym, canteen, and collaborative chill spaces.
   

  

 As a DHA Technical Call Centre Agent, the primary objective is to provide technical support to existing and new customers (sites), specifically addressing intricate queries related to DHA IRE through efficient and effective telephone and email assistance.
   

  

**Responsibilities**
* Professionally handle incoming calls from DHA IRE users, demonstrating expertise in troubleshooting and problem resolution.
* Strive for excellence in achieving first\-call resolution for end\-users, providing in\-depth one\-on\-one assistance over the phone.
* Receive, log, and expediently assign support requests in adherence to Client SOP and SLA standards.
* Ensure meticulous logging of all calls, guaranteeing accurate classification under the appropriate call type, precise capture of client details, and a comprehensive description of the resolution.
* Provide comprehensive guidance to users, showcasing ingenuity in applying knowledge to address non\-standard situations effectively.
* Identify and diagnose the source of application problems, applying a robust problem\-solving approach.
* Adhere rigorously to all Company SOPs, ensuring compliance with established procedures.
* Effectively communicate updates on new IRE services and procedures to DHA IRE users.
* Play a pivotal role in the training of additional DHA Technical Agents as required, participating in shadowing initiatives.
* Maintain a meticulous record of contacts and resolution details, including thorough follow\-up information on Heat.
* Timely submission of detailed daily, weekly, and monthly activity reports to keep stakeholders informed.
* Undertake in\-depth troubleshooting of IRE issues, escalating to higher tiers of support when necessary.
* Establish daily contact with all sites experiencing issues, providing proactive support and solutions.
* Investigate and resolve issues related to sites with POS devices and no card transactions, ensuring seamless functionality.
* Address challenges pertaining to sites that have not successfully day\-ended or opened shifts, ensuring swift resolution.
* Daily monitoring and management of the DHA IRE Support mailbox to address and resolve inquiries promptly.
* Actively engage with and address reports related to Daily Day End, Shifts Not Open, BAS, and POS transactions.
* Consistently achieve and surpass Technical Agent Benchmarks and SLA requirements on a monthly basis, aligning with the contractual obligations with DHA.


**Requirements**
* Matric Certificate
* Intermediate level of Microsoft
* Oracle SQL \- MUST HAVE
* Minimum of 2 years of proven and progressive experience in a similar technical support role.

German-Speaking Customer Service Consultant Umhlanga, Durban | On-Site | Start Date: 30 August/October 2026 Fluent in German (B2–C2) and looking for an exciting opportunity by the coast? Join an international online retail project supporting customers in German and English. Key Responsibilities Provide customer support via phone, email, and chat Assist with online orders, deliveries, and general enquiries Deliver professional service in German and English Work in a fast-paced, customer-focused …

German-Speaking Customer Service Agent

A comapny based in Sunninghill is looking for Inbound Call Centre agents who are fluent in Isizulu, IsiXhosa, IsiNdebele and English . Proficiency in additional South African languages will be considered an advantage. Answering incoming calls from patients, pharmacies, and healthcare professionals Providing accurate information on medications, dosage, and availability (within scope) Processing prescription orders and tracking deliveries Handling medical aid/insurance queries where applicable Es…

Inbound Call Centre Agent (IsiZulu, IsiNdebele, Siswati and IsiXhosa speaking) Market Related

Inbound Call Centre Agent Sunninghill

Introduction A comapny based in Sunninghill is looking for Inbound Call Centre agents who are fluent in Isizulu, IsiXhosa, IsiNdebele and English . Proficiency in additional South African languages will be considered an advantage. Duties & Responsibilities Answering incoming calls from patients, pharmacies, and healthcare professionals Providing accurate information on medications, dosage, and availability (within scope) Processing prescription orders and tracking deliveries Handling medical ai…

Inbound Call Centre Agent (IsiZulu, IsiNdebele, Siswati and IsiXhosa speaking)

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**What will you do?**

The Outbound Call Centre Agent is responsible for proactively contacting potential and existing MiWay customers to promote insurance products, conduct policy reviews, generate leads, and ensure a positive customer experience. The role supports MiWay’s sales, retention, and customer engagement objectives by delivering high‑quality outbound interactions in line with regulatory and performance standards.May provide customers with essential and information regarding products and services. Predictive dialling may be used when contacting the client. Provides quality service to external and internal customers by ensuring accuracy in recording of data.**Minimum Qualification and Experience**
Minimum Qualification

 * Grade 12 / Standard 10 / NQF 4
* RE5 Certificate
* Fully FAIS Accredited (As per Dofa date)

  


**Minimum Experience**
* Experience of more than 2 years in telesales environment
**Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sales Outbound Agent : HOE

Back to listings
   

  

 Booking Agent
   

  

 A
 **Booking Agent** 
 is our first line of contact with potential clients.
   

  

 Application deadline
   

  

 August 31, 2026
   

  

 Capital Legacy Solutions
   

  

 Employment type
   

  

 Full time
   

  

 Location
   

  

 Johannesburg
   

  

 1 position open
   

  

 Roles and responsibilities
   

  

* Outbound calling of 200\+ clients per day
* Schedule appointments in line with assigned allocation requirements daily
* Maintain turnaround time of less than 10 minutes
* Respond to and answering emails and incoming calls
* Complete all daily calls
* Meet daily bookings targets
* Perform general administrative duties
* Hot and cold calling
* Educate clients on company and appointment expectations
* Provide product and service information to clients
* Keep call logs and reports up to date


 What we look for in our ideal candidate
   

  

**Education And Experience Requirements**
* Matric


 Key skills
   

  

* Teamwork
* Proficient in MS\-Office
* Customer\-service orientated
* Good telephone manner
* Knowledge of client service practices and principles
* Excellent data entry and typing skills


 Personal attributes
   

  

* Highly organised
* Attention to detail
* Articulate, clear, confident speaking voice
* Administration skills
* Hard working
* Team player
* Ability to focus and remain attentive in a busy office environment
* Ability to multitask


 Remuneration
   

  

* Market related


 Apply now
   

  

 Couldn’t find the role you were looking for?
   

  

 Submit your CV and we will be in touch when a position that meets your criteria opens up.
   

  

 Submit application

Booking Agent

**Listing reference:** cartr\_000869
**Listing status:** Online
**Apply by:** 30 September 2026
##### **Position summary**


**Industry:** Insurances
**Job category:** Sales and Purchasing
**Location:** Johannesburg
**Contract:** Permanent
**Remuneration:** Basic benefits commission
**EE position:** No
##### **Introduction**


Are you a go\-getter, motivated to achieve results and up for a challenge? Do you have the ability to grow and nurture customer relationships? We’re a world\-leading smart mobility tech company with over 1,750,000 subscribers across 23 countries, and we’re looking for Sales Agents to join our Call Centre team in Rosebank.
##### **Job description**


* **Role Description**


The Telesales Agent is a full\-time on\-site role located in Rosebank. As a Telesales Agent you will be responsible for reaching out to potential customers to present the company's products and services, identify their needs, provide support and assistance, and conduct follow\-up activities. You will use potential leads and existing customers' information to contact them via phone, email, and online platforms. This is an excellent opportunity for individuals with strong communication skills and sales experience to join a dynamic and innovative team.


**Qualifications**


	+ Prior experience as a telesales agent, with a track record of achieving and exceeding targets
	+ Excellent persuasive communication and negotiation skills, with the ability to listen actively and communicate effectively
	+ High level of customer service orientation, with the ability to build and maintain long\-lasting customer relationships
	+ Self\-motivated, resilient, and driven to succeed in a fast\-paced and ambitious environment
	+ Ability to manage multiple tasks and priorities, to work both independently and as part of a team
	+ Fluency in English and at least one additional language to communicate with customers at a professional leve
	+ Strong computer skills, with proficiency in relevant software, databases, and online platforms
	+ High school diploma or equivalent, with preference given to candidates with relevant tertiary education
##### **Minimum requirements**


* 2 years Outbound Sales experience, gained in a Call Centre environment
* Must be able to sell to key decision makers (B2C sells to consumer market)
* Completed Grade 12
* Fluent in English
* Strong and professional telephonic communication skills

Send your Updated CV to nomfundo.masina@cartrack.com

Telesales Agent

**THE JOB AT A GLANCE**
 As the Junior Contact Centre Agent, you will be reporting to the Team Leader: Contact Centre. You will be required to render client service by responding, processing, and resolving customer requests and queries via telephone and email. You will be required to provide clients with information regarding RMA products and reduce risk through adhering to internal processes. You will also be required to deliver a consistent, quality client experience by providing service and support to existing clients.
   

  

**What You Will Do**
**Handle customer inquiries both telephonically and by email:**
* Answer calls and respond to emails
* Maintain desk SLA through adherence to schedules, defined processes and workplan
* Follow\-up on customer calls where necessary
* Document all call information according to standard operating procedures
* Complete call logs and issue reference numbers to customers
* Manage and resolve customer complaints
* Provide customers with accurate product and service information in an efficient manner
* Verify/authenticate client details
* Adhere to compliance and regulatory requirements
* Research required information using available resources
* Update existing customer personal information
* Assist clients to submit claims electronically and complete relevant applications forms.


**Identification, Escalation And/or Referral Of Queries**
* Identify and escalate priority issues
* Identify, escalate and refer queries/calls to the relevant department for action
* Route calls to appropriate resource.


**System Assistance**
* Assist clients with any system related queries (i.e. navigation issues, system defects/error/account locked etc.) and refer where necessary
* Assist clients with how to upload documents onto the system
* Assist with password reset queries for online services
* Assisting clients with how to navigate through the online portal, register for online service and how to submit their declaration of earnings.


**Ad Hoc Workflow Assistance**
* Support the Contact Centre team by providing any assistance on client queries as and when necessary.


**What You'll Bring To The Table**
* Grade 12/Matric qualification (Required)
* 1 year experience working in a Contact Centre environment – in a customer service role
* Experience within a medical aid or insurance servicing environment (added advantage)
* Computer literate – Intermediate \- MS Office Suite
* Knowledge of customer service principles and practices
* Data\-entry experience and good typing skills
* Experience in Contact Centre telephony and technology


**What You Will Get In Return**
 We offer great opportunities for personal and professional development in a stable company that is 133 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.
   

  

**Turnaround time**
 The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.
   

  

**Closing date: 17th August 2026**
**Our Commitment To Transformation**
*In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under\-represented designated groups.*

Junior Contact Centre Agent

Customer Support Specialist Part-Time to start, with room to grow | Remote Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network About the company Our client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate. As they open new locations this year, they're bu…

Customer Support Specialist

We are seeking a customer-focused and technically proficient individual to join our team as a Call Centre Agent to join our team on a 12-month fixed-term contract . The successful candidate will be responsible for providing efficient first-line support, resolving customer queries, and delivering exceptional service through professional telephonic interactions. This role requires excellent communication skills, strong attention to detail, and the ability to build positive customer relationships …

Call Centre Agent

Applications are invited for the above\-mentioned position in Supply Chain, Customer Services \& Logistics based in Tygervalley. The successful incumbent will report to the Telesales Team Leader.



The purpose of this position:



The Telesales Agent is responsible for driving revenue growth through proactive outbound and inbound sales activities, delivering exceptional customer experience while identifying cross\-sell and upsell opportunities. The role focuses on ensuring alignment with the Sales Teams and building customer relationships, understanding customer needs, and promoting value\-based solutions that align with commercial objectives and business performance targets.



Key responsibilities:


* Conduct proactive outbound sales calls to generate revenue and achieve sales targets.
* Identify and maximise cross\-sell and upsell opportunities by matching products and services to customer needs.


• Apply consultative selling techniques to understand customer requirements and recommend tailored solutions.• Deliver persuasive and value\-based sales pitches that promote product benefits and brand value.• Manage customer objections professionally using structured objection\-handling techniques to secure sales outcomes.  

* Maintain accurate and up\-to\-date customer records within Salesforce.
* Take ownership of personal sales performance, KPIs, conversion rates, and revenue targets and collaborate closely with Sales Rep to ensure achievement of shared KPIs.
* Prioritise high\-value sales opportunities and manage pipeline activities effectively to optimise results.
* Represent the brand positively during all customer interactions, building trust and strengthening customer relationships.
* Perform Sales Rep relief and customer retention calls
* Adhere to contact centre operational standards, including productivity targets, quality assurance requirements, call handling standard
* Continuously analyse performance gaps and sales challenges using problem\-solving techniques such as the TPM 5 WHY methodology to improve outcomes and drive continuous improvement.



The successful candidate must have the following experience/skills:


* Matric
* Minimum 2–3 years’ experience in a telesales, contact centre, or customer sales environment.


• Proven track record of achieving or exceeding sales targets, conversion rates, and revenue\-related KPIs.• Experience in cross\-selling, upselling, and consultative selling within a customer\-facing environment.• Experience using CRM systems and sales performance tools to manage customer interactions, pipelines, and reporting.

We are looking for a **Workforce Planning \& Performance Analyst** to optimise contact centre performance through effective forecasting, scheduling, real\-time workforce management, and data\-driven insights.


In this role, you will play a critical part in ensuring the Contact Centre has the right resources, at the right time, to deliver exceptional customer service and achieve operational targets. You will partner with Operations, Sales, IT, and HR teams to improve workforce efficiency, identify performance opportunities, and support continuous improvement initiatives.

**Key Responsibilities**
------------------------

### **Workforce Planning \& Scheduling**

* Forecast contact volumes, workloads, and staffing requirements to support operational needs.
* Develop and maintain effective workforce schedules aligned to demand and service level objectives.
* Continuously review workforce models to improve resource utilisation and operational efficiency.

### **Real\-Time Performance Management**

* Monitor contact centre performance, including service levels, queue performance, and agent availability.
* Identify risks, service gaps, and operational challenges, providing timely recommendations and escalations.
* Make proactive adjustments to workforce plans, schedules, and resource allocation to maintain performance targets.

### **Performance Optimisation**

* Support achievement of key operational targets, including:
	+ Sales performance for the Voice Branch.
	+ Maintaining abandonment rates below 5%.
	+ Achieving service level targets of 80% of calls answered within 20 seconds.
* Partner with Team Leaders and Operations Managers to analyse performance drivers and implement improvement actions.

### **Reporting \& Insights**

* Develop accurate and meaningful reports to support operational decision\-making.
* Analyse trends, identify performance gaps, and highlight risks and opportunities.
* Ensure data integrity across workforce management tools and reporting platforms.

### **Process Improvement \& Collaboration**

* Identify opportunities to improve workforce management processes, tools, and reporting capabilities.
* Collaborate with Operations, Sales, IT, and HR to align workforce strategies with business objectives.
* Participate in performance reviews and improvement initiatives.

### **Leadership \& Support**

* Act as an escalation point for Workforce Management (WFM) and Customer Relationship Management (CRM) system queries.
* Provide guidance and support to junior analysts and operational teams.
* Promote a proactive, data\-driven culture focused on continuous improvement.

**Key Competencies**
--------------------

* Strong analytical and problem\-solving skills.
* Excellent planning and organisational abilities.
* Proficiency in workforce management tools, reporting systems, and data analysis.
* Strong stakeholder engagement and communication skills.
* Ability to work effectively under pressure and manage changing priorities.
* High attention to detail and commitment to operational excellence.

**What We’re Looking For**
--------------------------


You are a data\-driven professional who enjoys turning insights into action. You have a passion for improving operational performance, solving complex workforce challenges, and partnering with teams to deliver measurable results.


If you thrive in a fast\-paced environment and enjoy using data to influence business outcomes, this could be the opportunity for you.

Workforce Planning & Performance Analyst

TELEMARKETING AGENT – POSITION SPECIFICATION

About the Company

**AlgoLend** is a next\-generation B2B loan management platform designed to help credit providers automate and manage the entire lending lifecycle. From customer onboarding and credit assessments to loan approvals, disbursements, collections, and portfolio management, AlgoLend enables lenders to operate more efficiently, reduce risk, and deliver an exceptional customer experience.

AlgoLend is a fully owned product of **MINT Platforms (Pty) Ltd**, an authorised Financial Services Provider (**FSP 55118**) regulated by the Financial Sector Conduct Authority (FSCA) and a registered Credit Provider (**NCRCP 22892**) under the National Credit Act.

Position Title

**Telemarketing Agent**

Department

TeleSales

Johannesburg (HYBRID)

Purpose of the Role

The Telemarketing Agent is responsible for contacting prospective clients, introducing AlgoLend's lending solutions, qualifying leads, and achieving monthly performance targets. The role is focused on generating new business opportunities, building relationships with potential clients, and delivering excellent customer service while supporting the sales team.

Key Responsibilities

* Make outbound calls to prospective clients.
* Introduce AlgoLend and its products and services.
* Identify customer needs and qualify potential business opportunities.
* Follow up with interested prospects and nurture leads.
* Update customer information accurately in the CRM system.
* Record call outcomes and maintain detailed customer records.
* Meet daily call, lead generation, and monthly performance targets.
* Book appointments and demonstrations where required.
* Work closely with the Sales team to support business development initiatives.
* Represent the AlgoLend brand professionally during every customer interaction.

Minimum Requirements

* Grade 12 (Matric).
* Previous telemarketing, sales, customer service, or call centre experience will be advantageous.
* Good computer literacy and the ability to use CRM systems.
* Excellent telephone etiquette is essential.
* Fluent in spoken and written English.

Skills

* Excellent verbal communication skills.
* Professional and confident telephone manner.
* Strong customer service orientation.
* Active listening skills.
* Confidence engaging with new people.
* Good organisational and time management skills.
* Self\-motivated with the ability to prioritise tasks.
* Ability to work in a fast\-paced, target\-driven environment.
* Basic computer and CRM proficiency.

Key Performance Measures

Performance will be measured on:

* Number of outbound calls made.
* Number of qualified leads generated.
* Accuracy and completeness of CRM records.
* Achievement of daily, weekly, and monthly targets.
* Quality of customer interactions and follow\-up.

Personal Attributes

The ideal candidate will be:

* Positive and enthusiastic.
* Professional and reliable.
* Confident and resilient.
* Results\-driven and target\-focused.
* Customer\-centric.
* Willing to learn and continuously improve.
* A strong team player.
* Able to work independently with minimal supervision.
* Proactive, disciplined, and accountable for achieving goals.

Email cv to keri.leigh@mymint.co.za

Pay: R3 750,00 \- R27 631,37 per month

Work Location: Hybrid remote in Johannesburg North, Gauteng

Telemarketing Agent

We are seeking a proactive and customer\-focused Service Desk Agent with experience in incident management, call centre operations, and IT support, who can effectively monitor systems, manage call logging, and meet Service Level Agreements (SLAs) while ensuring clear and timely communication with clients. The ideal candidate will demonstrate strong multitasking, excellent customer interaction, and professional communication skills, with the ability to take ownership of issues through to resolution, work collaboratively within a team, and maintain high standards of service delivery

**What you'll do:**

* Provide proactive system monitoring
* To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
* Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
* Ensure that calls are assigned to the next resolver groups within the specified timeframes
* Working well with another colleague/team player/ willing to assist
* Ensure that all correspondence is adhered to, executed, or noted in the correct manner
* Following instructions including customer Working Instructions (WI) or management instructions

 **Your Expertise:**

* Telephony soft skills qualifications and/or Call center/Service Desk experience
* English \- Can converse and has the necessary email skills to be able to deal with relevant stakeholders
* Excellent Customer Interaction and communication
* Service Desk Experience
* Call Centre Experience
* Incident Management Experience
* Multi\-tasking skills
* Telecommunication experience
* Excellent customer interaction.
* Positive attitude required with excellent telephone etiquette
* Team player with good work ethic and attendance record
* Self\-driven \- Get the job done
* Requires performing daily application availability checks and event monitoring tasks
* Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
* Excellent customer satisfaction, interaction and engagement
* Go\-getter

 **Qualifications:**

* Qualification Essential Competency
	+ National Senior Certificate/ Matric/ N3/ Grade 12
	+ A\+
	+ N\+
* Qualifications preferred
	+ ITIL v3 certification

**Other information applicable to the opportunity:**

* Permanent position
* Location: Midrand
* Work environment: Onsite \- Midrand
* Physical Demands: Sitting, Walking, Bending
* Travel: Must have a vehicle and a valid driver’s license to travel to work and back or a reliable transport system to be on time for work.

**Why work for us?**


If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.


You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head\-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.


At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.


iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Service Desk Agent I

**Empowering Africa’s tomorrow, together…one story at a time.**
 With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
   

  

**Job Summary**
 Deliver day\-to\-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).
   

  

**Job Description**
 Achieve contracted service level agreements: By being available to cardholders, branches and merchants in order to serve as informational support. \| Customer Experience: To provide service excellence and achieve customer satisfaction \| Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards \| : \| : \| : \| : \| :
   

  

**Education**
 Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
   

  

*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*
*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Officer Collect Inbound Outbound RBC

Cartrack, a world-leading smart mobility Software-as-a-Service tech company across 23 countries, is looking for a Vici Dialer Administrator to be responsible for managing and optimizing the Vici Dial system used in a debt collection or call center environment. Key Responsibilities Combine Dialler administration, campaign management and reporting Manage inbound/outbound dialler campaigns on Vici dial Upload and maintain debtor/customer calling lists Monitor real time call centre performance and …

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