Browse live call centre jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

We are seeking a motivated and results-driven Call Centre Sales Agent to join our dynamic team. The successful candidate will be responsible for selling vehicle insurance and tracking solutions on behalf of a leading and trusted brand. This role is ideal for individuals with a passion for sales, excellent communication skills, and a strong customer-focused approach. If you thrive in a target-driven environment and enjoy helping customers find the right protection and tracking solutions for thei…

Call Centre Sales agents - Short Term Car Insurance & Tracker

🇿🇦
 **WE'RE HIRING \| Customer Service Representative – US Healthcare \& Case Management** 




  





 HEYA is looking for experienced and customer\-focused
 **South African Customer Service Representatives** 
 to join our team supporting a
 **US Healthcare \& Case Management Team (In Office).** 




  





 If you have a passion for helping people, thrive in a fast\-paced environment, and are looking for an exciting opportunity to grow your career, we'd love to hear from you!
 



  





  





  
 **Key Responsibilities:** 




  




* Handle inbound and outbound customer enquiries
* Assist patients, healthcare providers, caregivers, and insurance representatives
* Schedule appointments and support case management administration
* Capture accurate customer information on CRM systems
* Resolve customer queries professionally and escalate complex matters when required
* Deliver exceptional customer service while maintaining confidentiality and compliance



  





  
 **What We're Looking For:** 




  




* Excellent communication skills
* Strong customer service orientation
* Empathy and professionalism
* Attention to detail
* Problem\-solving abilities
* Ability to multitask in a fast\-paced environment
* Team player with a positive attitude



  





**Minimum Requirements:** 




  





 ✅ Grade 12 / Matric
 



 ✅ 1–2 years' customer service or call agent experience
 



 ✅ Healthcare, medical insurance, or case management experience (highly advantageous)
 



 ✅ Computer literate with experience using CRM systems and Microsoft Office
 



 ✅ Excellent verbal and written English communication skills
 



 ✅ Willing and able to work US business hours
 



  





  





 📍
 **Location** 
 : South Africa, Johannesburg (IN\-OFFICE)
 



 💼
 **Position** 
 : Full\-Time
 



 🕒
 **Working Hours** 
 : \-\+ 3pm \- 11pm SAST (Please note that shift times may vary due to Daylight Saving Time adjustments or client request agreement)
 



  





 Ready to take the next step in your career?
 



  





 📩 Send your CV to
 **recruitment@heya.team** 
 and use the subject line:
 **Customer Service Representative – US Healthcare** 




  





**HEYA APPLICATION LINK: https://zurl.to/HCZq?source\=CareerSite** 




  





 Join HEYA and become part of a team committed to delivering world\-class customer experiences.
 



  




* \#HEYA \#Hiring \#CustomerServiceJobs \#CallCentreJobs \#HealthcareJobs \#CaseManagement \#CareerOpportunity \#JoinOurTeam \#CustomerExperience

Customer Service Representative

**We’re Hiring: Outbound Manager**  

  

 **Job Purpose**  

  

Manage the outsourced outbound operations partner to deliver agreed customer, operational and commercial outcomes through effective governance, performance management and continuous improvement, ensuring the function scales efficiently in line with client volumes, business growth and service level commitments.  

  

**Reports to:** Executive Head: Customer Care  

  

**Key Responsibilities**  

  

**Supplier Governance and Performance**

  

* Establish and maintain supplier governance forums.
* Monitor supplier performance against SLA, quality and productivity metrics.
* Conduct structured performance reviews with outsourced provider.
* Manage supplier corrective action and remediation plans.
* Escalate and resolve systemic supplier performance failures.

**Outbound Service Delivery**

  

* Translate business requirements into outbound services execution plans.
* Oversee execution of outbound service delivery via outsourced supplier.
* Monitor service performance and execution quality.
* Ensure alignment of outbound activities to business priorities and targets.
* Resolve execution issues impacting outbound service delivery.

**Operational Performance and Continuous Improvement**

  

* Analyse operational performance data and identify trends and gaps.
* Identify inefficiencies in outbound processes and workflows.
* Design and implement process improvement initiatives with supplier.
* Benchmark performance against internal standards and industry norms.
* Track impact of improvement initiatives and refine interventions.

**Demand\-Satisfied Outsourced Outbound Operating Capacity**

  

* Forecast outbound demand based on business inputs and historical trends.
* Translate demand forecasts into supplier capacity requirements.
* Adjust supplier capacity allocations in response to demand changes.
* Monitor utilisation of outsourced capacity against actual demand.
* Coordinate scaling actions with supplier to meet volume fluctuations.

**Customer Experience Excellence**

  

* Define outbound customer engagement standards and guidelines.
* Monitor customer interaction quality through sampling and feedback.
* Analyse customer complaints and dissatisfaction trends.
* Implement improvements to scripts, tone and engagement approach.
* Align supplier behaviour with customer experience expectations.

**Risk, Compliance and Operational Assurance**

  

* Monitor supplier compliance with regulatory and contractual obligations.
* Conduct operational and compliance audits of outsourced activities.
* Review customer interactions for compliance adherence.
* Implement remediation actions for compliance breaches.
* Maintain audit\-ready documentation and control evidence.

**Stakeholder Alignment and Commercial Value**

  

* Facilitate governance and performance review meetings with stakeholders.
* Communicate operational performance and risks to internal stakeholders.
* Align outbound priorities with business and client requirements.
* Manage escalations between supplier and internal stakeholders.
* Monitor supplier cost efficiency and commercial performance drivers.

**Technical / Proficiency**

* Outsourced Operations Governance
* Performance Analytics \& MIS Interpretation
* Outbound Systems Management
* SLA \& KPI Management
* Capacity \& Demand Modelling
* Customer Interaction Quality Assurance
* Regulatory \& Compliance Control in Operations

 **Qualifications \& Experience**

  

* Matric with equivalent experience or Bachelor’s degree in Business, Operations Management, Commerce, Finance or related field.
* 5–8\+ years’ experience in contact centre, outbound operations or customer operations environments.
* Experience in outsourced or third\-party supplier management.
* Strong understanding of performance management frameworks (SLAs, KPIs, operational scorecards).
* Experience in financial services, fintech, payments or merchant operations preferred.
* Proven experience in data\-driven operational management and reporting.
* Exposure to regulatory and compliance environments (e.g. POPIA or equivalent data/privacy regulations).
* Strong stakeholder management experience across internal business units and external suppliers.
* Experience managing high\-volume, variable\-demand operational environme
* **️ Work Conditions \& Compliance**

  

Role requires availability to support 24/7 call center operations, including weekends and holidays.  

Regulatory: POPIA, FICA, Consumer Protection Act, PCI\-DSS  

  

 **Knowledge Requirements**  

**Products:*** Merchant acquiring lifecycle understanding
* Payment processing and settlement flows
* Chargebacks and dispute processes
* Fintech merchant product suite knowledge

**Systems:**

* CRM and case management systems
* Outbound dialer platform usage
* Workforce management systems understanding
* Performance reporting dashboards literacy
* Data analytics and MIS tools

**Processes:**

* Outbound lifecycle management
* Supplier governance process frameworks
* SLA and KPI management processes
* Customer contact compliance processes
* Escalation and resolution workflows

 **Ready to Apply?**  

If you’re ready to lead outsourced outbound operations and drive performance, compliance and customer excellence, we’d love to hear from you.

Outbound Manager

Who are we?


MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic and digital intermediary channels. We have sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.



MiWayLife’s vision is to establish a world\-class direct financial service business that seeks to:


* offer its clients excellent service, superior value products, and fair treatment always;
* be an employer of choice; and
* play a meaningful role in the transformation of the Financial Services industry.

  



MiWayLife’s culture is values\-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free\-thinkers, constantly looking to innovate and disrupt.

**What will you do?**

This is an administration position that reports to the Team Leader: Customer Service. The role is responsible to provide customer centric service engagement (both inbound and outbound) for MWL policyholders.


This responsibilities for this role are:

  


* Policy Changes/amendments
* Premium changes
* General queries
* Billing/collection changes
* Claims notifications
* Cuddle calls
* Persal mandates
* Debi check mandates
* Complex account and/or escalated queries
* Online client support
* Multi\-tenant support
* QAC
* Recaptures
* Cover increases
* Special projects
* Wills campaign
**What will make you successful in this role?**
**Qualification \& experience**  


* Grade 12 or equivalent
* 4 \-5 years’ experience in a client service or sales serving role (preferably in long term insurance)
* A proven track record in QA (minimum average of 85%)
* Experience with the financial services environment

  


**Knowledge and skills**  


**IT:**  


* MS: Office (Excel, Word, Outlook)
* MS: Teams
* Ntinga
* Google Docs

  


**Business:**  


* Financial services industry knowledge (intermediate)
* Financial services product knowledge (intermediate)
* Policy/contract knowledge (intermediate)
* Billing and collections (incl. Persal/Debitec) (intermediate)
* Claims and underwriting processes (intermediate)
* Client centricity/experience practices (basic/intermediate)
* Sales processes/calls (intermediate)
* Call centre operations knowledge (intermediate)
* SLA (intermediate)
* Underwriting processes (intermediate)
* Quality assurance processes and practices (intermediate)

  


**Personal attributes**  


* Client service and centricity orientation
* Relationship builder
* Good communicator (phone and written)
* Quality orientation/attention to detail
* Problem solver
* Able to deal with conflict/difficult people in a professional manner
* Planning and organising orientation
* Action orientated
**Qualification and Experience**
Grade 12 with 3 to 4 years related experience.**Knowledge and Skills**
Services Knowledge
Reporting and Administration
Business Processes
Customer Service
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Decision quality \- Contributing dependently
Action orientated \- Contributing dependently
Optimises work processes \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.**Core Competencies**
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing dependently
Drives results \- Contributing dependently
Collaborates \- Contributing dependently
Being resilient \- Contributing dependently**Turnaround time**
**Due date for applications**  



If you meet the above criteria, and you are interested in applying for this role please submit your CV.

The closing date for applications is **14th August 2026\.**Note though that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.  


**Turnaround times**  



The time taken to complete this process depend on how far you progress and the availability of managers.**Our commitment to transformation**

MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Customer Service Consultant (QAC)

**Listing reference:** cartr\_000840
**Listing status:** Online
**Apply by:** 31 August 2026
##### **Position summary**


**Industry:** Call Centre Industry
**Job category:** Call Centre and Telesales
**Location:** Rosebank
**Contract:** Permanent
**EE position:** No
##### **Introduction**


We are looking for an experienced and results\-driven Collections Coach to join our team. As a Collections Coach you will be responsible for coaching and developing collections agents to improve performance, maximise collections, maintain quality standards, and ensure compliance with company policies and regulatory requirements.
##### **Job description**


* Coach and mentor collections agents to improve performance and productivity.
* Monitor and analyse individual and team performance against KPI's.
* Conduct call evaluations and provide constructive feedback.
* Identify training needs and facilitate ongoing development.
* Promote compliance with company policies and regulatory requirements.
* Ensure that quality assurance is applied in an independent, objective and neutral manner.
##### **Minimum requirements**


* National Senior Certificate / Grade 12
* 2\-3 years in a collections call centre.
* At least 1 year's experience in a coaching, mentoring or leadership role.
* Strong knowledge of collections processes, performance management and quality assurance.
* Excellent communication, coaching and interpersonal skills.
* Proficiency in Microsoft Office and Call centre systems.


Please send your updated CV to nomfundo.masina@cartrack.com

Collections Coach

Experienced call centre agent required. Candidate must at least have a minimum 1 year sales experience. Competitive salary with performance based incentives. If you are passionate, driven and ready to grow, we'd love to meet you. To apply kindly send us your cv to admin@africandebtcounsellors.co.za or Whattsapp 063 030 6438

CALL CENTRE

**JOB OVERVIEW**

  

We are seeking a passionate, empathic and friendly Customer Service Representative (CSR) to join our dynamic and growing team and provide top\-notch service to our customers over the phone and using written communications. As a CSR, you will interact directly with our customers to answer inquiries, resolve any emerging problems, provide product/service information, and maintain high customer satisfaction and our company’s reputation for high\-quality service.

  

**ROLES \& RESPONSIBILITIES**

  

* Field incoming phone calls and respond promptly to customer queries via phone call and email
* Acknowledge and resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
* keep records of customer interactions, process customer accounts and file documents
* Identify and assess customers’ needs to provide professional customer support and achieve customer satisfaction
* Maintain up\-to\-date and thorough knowledge and understanding of our products/services to answer questions and provide accurate, valid and complete information
* Maintain a positive, empathic and professional attitude towards customers at all times
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Follow communication procedures, guidelines and policies
* Meet personal/customer service team sales targets and call handling quotas
* Collect and record customer feedback and information, and share that with appropriate departments and team members
* Attend all required customer service\-related meetings
* Go the extra mile to engage customers

  


**KEY REQUIREMENTS**

  

Qualification \& Experience


* Matric Certificate (Advantage)
* 1\- 2 years of experience in customer service role or a customer service\-related role
* A strong sales background is essential

  



Skills \& Competencies

  

Must Have


* Fluency in English (verbal and written) and have excellent written and verbal communication skills
* Strong phone contact handling skills and active listening skills
* Basic computer skills and excellent phone disposition
* Ability to multitask, prioritize, and manage time effectively
* Ability to thrive in a fast\-paced and sometimes high\-pressure environment
* Friendly, patient, compassionate, and have a positive attitude
* Customer orientation, ability to adapt and to foster and maintain relationships
* Willingness to work independently and as part of a team  

Advantageous
* Experience in Fresh desk systems and practices

Customer Service Agent

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.**What will you do?**

Under direct supervision as an Affiliate Agent you will be responsible in managing relationships with MiWay’s affiliate partners and converting affiliate\-generated leads into sales. The role involves handling inbound and outbound calls, assisting customers referred through affiliate channels, and ensuring exceptional customer service and sales performance. As an affiliate agents you will be handling multi\-channel communication, support policy queries, and contribute to sales and service excellence**Minimum Qualification and Experience**
**Qualification**
* Grade 12/Standard 10/ NQF 4
* RE5 Certificate (As per DOFA date)
* Fully FAIS Accredited (As per DOFA date)

  


**Minimum Experience**
* Minimum 2 years sales experience in a Call Centre Environment.
* Short\-Term insurance experience would be advantageous.
 **Knowledge and Skills**
Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation**Personal Attributes**
Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Core Competencies**
Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Sales Affiliate Agent : HOE

**Join Jem as a Senior Product Engineer**

 **Jem is looking for our next 10x engineer \- someone who’s hungry to build, smart enough to figure things out fast, and bold enough to ship AI\-assisted features that genuinely move the needle.**

  


Jem is one of the fastest\-growing startups in South Africa. We’re backed by top investors, and our product is redefining HR, payroll, and benefits for deskless teams across the continent. If you’re curious, ambitious, and want to be part of a world\-class team that’s building for impact, this could be the role that changes everything.

  

**About Jem:**

  


We’re building the HR and financial wellness platform for South Africa’s 18 million deskless workers \- think retail staff, security guards, call centre agents. These are the people who keep the country running, but they’ve been left behind by traditional systems. We’re changing that.

  


We build tools that give them access, dignity, and control \- starting with payslips, medical aid, financial education, and employer benefits.

  


We’re proudly AI\-first: we use AI to build faster, work smarter, and help humans do what they do best.

 **Role Overview:**

  


You’ll use AI coding agents to accelerate delivery \- and step in with serious engineering firepower when they hit their limits. You’ll own your work end\-to\-end, from first problem statement to post\-launch iteration, working closely with our product team to deliver exceptional value to our customers.

  

**️ About the Role:**


* **AI\-First Development**
	+ Master the deployment and supervision of AI coding agents (e.g. Claude Code, Windsurf, Devin) for routine development tasks
	+ Intervene with direct engineering work only when AI capabilities reach their limits
	+ Continuously improve AI agent effectiveness through prompt engineering and workflow optimisation
* **Product Development \& Ownership**
	+ Drive features from roadmap prioritisation through launch and post\-launch optimisation
	+ Own and improve key business metrics for your features
	+ Collaborate with the product team on continuous discovery and roadmap refinement
* **Customer \& Stakeholder Engagement**
	+ Conduct customer interviews and usability testing to validate solutions
	+ Lead beta trials and gather user feedback to shape technical priorities
	+ Present technical solutions and progress to stakeholders
* **Enterprise Integration**
	+ Design and implement robust integrations with enterprise systems (CRM, ERP, payroll)
	+ Develop and maintain integrations using Flowgear

  

  



**Requirements:**


* **Technical Skills**
	+ Strong proficiency in TypeScript
	+ Expertise in at least one of: Java, Python, C\#, Go, or Rust
	+ Experience with AI tooling and automation in development workflows
	+ Proven track record of enterprise system integration
* **Product Engineering Skills**
	+ Experience taking features from concept through post\-launch optimization
	+ Strong track record of improving business metrics through technical solutions
	+ Demonstrated ability to balance technical debt with business needs
* **Soft Skills**
	+ Excellent communication skills for customer interviews and stakeholder management
	+ Strong analytical and problem\-solving capabilities
	+ Ability to mentor others in AI\-assisted development practices

**️ What We Offer:**

  

* **Continuous Learning:** Work at the frontier of AI\-assisted development, solving real\-world problems in HR tech. You’ll learn fast, build fast, and work alongside some of the smartest engineers in SA.
* **Career Growth:** We move quickly and reward impact. You’ll have the opportunity to take on big ownership, grow with the team, and shape your path as Jem scales.
* **Flexible Work Culture:** We’re hybrid, with a minimum of two in\-office days a week in either Cape Town or Johannesburg.
* **Competitive Package:** You’ll get a competitive salary, comprehensive benefits, 22 days leave
  


**Who is This For:**

  

You’re probably not right for this role if you just want a steady 9–5 and some tickets on Jira. You might be right if:


* You write clean, thoughtful code in TypeScript and at least one other language (Java, Go, Python, etc.)
* You’ve worked with enterprise integrations before and don’t get overwhelmed by complexity
* You’ve shipped real products — and optimised them after launch.
* You’re excited (not intimidated) by AI tools and want to be at the frontier of how they reshape engineering
* You care about code quality, business impact, and your own growth — in that order.
* You’re based in Cape Town or Johannesburg, and happy to work in\-office 2\+ days/week.

  


*If this excites and scares you in equal measure, you’re probably our kind of engineer.*

Call Centre Jobs in Johannesburg - Page 7

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