Browse live call centre jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Description**
 We are actively looking for a dedicated Customer Support Consultant to join our team as the crucial first point of contact for our customers. Your primary responsibility will be to provide frontline support through phone, chat, and ticketing systems. Emphasizing efficiency and swift issue resolution, you will work closely with internal departments to promptly address customer needs, optimize processes, and elevate overall customer satisfaction.
   

  

**Requirements**
* At least 3 years of experience in customer support or related roles is highly preferred.
* Excellent communication skills, both written and verbal.
* Strong problem\-solving and critical thinking abilities.
* Empathetic and patient demeanor when dealing with challenging situations.
* Ability to multitask and prioritize effectively in a fast\-paced environment.
* Detail\-oriented with strong organizational skills.
* Tech\-savvy with the ability to learn and navigate various software platforms.
* Proven ability to work independently and as part of a team.
* Flexibility to adapt to changing schedules and work demands.
* Familiarity with remote work arrangements and the ability to maintain productivity in a home office setup.
* Availability to attend training sessions and work during the specified work hours.
* Fluent in English (both spoken and written).


**Responsibilities**
 Frontline Support:
   

  

* Serve as the frontline phone and chat support for customers, providing efficient resolutions to their challenges.
* Respond promptly to customer inquiries, offering effective solutions and alternatives.
* Document interactions and resolutions in our ticketing system. Collaboration:
* Collaborate with internal departments for the prompt fulfillment of customer needs.
* Prioritize platform enhancements with the leadership team for continuous service improvement.
* Escalate complex issues to higher\-level support or management when necessary. Process Improvement:
* Improve processes to address complaints, prevent recurring issues, and enhance customer satisfaction.
* Analyze customer data to identify patterns and make data\-driven recommendations.
* Monitor and track open tickets, ensuring timely resolutions for customers. Customer Engagement:
* Engage actively with customers to build relationships, understand their needs, and communicate the value of our services.
* Build strong relationships, exceeding customer expectations.
* Interact with customers via calls, tickets, chat, and more as needed. Training and Support:
* Provide comprehensive training and personalized support to empower customers for success.
* Maintain accurate records of customer interactions for reference and reporting. Advocacy and Monitoring:
* Act as a strong advocate for customers, continuously improving their experience.
* Support senior management on special projects.
* Maintain a positive and professional demeanor, prioritizing customer satisfaction.
* Proactively identify and communicate product or service issues for resolution.
* Stay updated on company products and services for accurate and relevant support.


**Core Focus Areas**
 Customer Support Frontline Specialist
   

  

**Schedule**
 15:01 – 00:00 SAST

Customer Service

**Company Description**  

We are seeking a proactive **Call Centre Agent** to be the crucial link between our customers and our busy workshop. In this role, you will play a direct part in maintaining our company's image and ensuring the workshop operates at maximum capacity. You'll use your expert communication skills and attention to detail to meticulously manage appointments, handle recall campaigns, and drive service bookings to meet key dealership and manufacturer targets. If you thrive in a fast\-paced environment and take pride in precise work, this is the role for you!

 **Job Description**  

The primary responsibility is to ensure the **workshop is booked to full capacity** according to available hours and service mix targets. Key duties include:

**Customer and Booking Management**

* **Bookings and Scheduling:** Meticulously book vehicle services and repairs on the **BSI system**, ensuring full capacity is loaded for the next day before offering later dates.
* **Professional Communication:** Communicate with customers in a friendly, courteous, and professional manner, answering calls within **three rings** and following the prescribed booking script (e.g., using the customer's name).
* **Information Gathering:** Obtain and verify all necessary vehicle and customer data (VIN, year model, contact details, etc.) through the BSI and manufacturer systems at the time of booking, capturing detailed repair information (the 'where, when, what, who, and how').
* **Recall Campaigns and Updates:** Check for outstanding **recall campaigns** on all vehicles via manufacturer systems during the booking process and ensure all related documentation is uploaded to the job card.
* **Customer Follow\-up:** Send calendar invitations for bookings, advise customers on diagnostic fees (for out\-of\-warranty repairs) and expected arrival times, and handle web booking confirmations.

**Operational Processes and Targets**

* **System Integrity:** Maintain the BSI system, ensuring service schedules are attached and updated information is confirmed via manufacturing systems.
* **Target Achievement:** Actively work towards and achieve daily/monthly targets for service bookings, service reminders, and **UON conversion rates** (a critical KPI for the dealership).
* **No\-Show Management:** Execute the daily "No\-Show Process" by contacting absent customers by 10:00 AM to reschedule and update the necessary reports for management.
* **Parts Follow\-up:** Call customers to book them in once their ordered parts have arrived, as notified via the BSI 'Parts Arrived' screen.
* **CRM/Feedback:** Daily phone customers from the **CRM screen** to follow up on their experience, explain the service rating, and log any problems for immediate management attention.

  

**Qualifications** **Essential Requirements**

* **System Proficiency:** Proven ability to quickly learn and efficiently utilize proprietary systems like **BSI** and manufacturer\-specific software.
* **Call Centre/Booking Experience:** Prior experience in a high\-volume call centre, service booking, or administrative role, preferably within the automotive or workshop industry.
* **Communication Mastery:** Exceptional verbal and written communication skills, with a focus on active listening and professional telephone etiquette.
* **Attention to Detail:** Meticulous approach to data capture and process execution (e.g., following the detailed booking script, ensuring campaign documents are uploaded).
* **Commitment:** Ability to be responsible, trustworthy, and loyal, and to work overtime and month\-end as required to complete all tasks.
* **Pressure Management:** Proven ability to **work effectively under pressure** while maintaining a friendly and courteous demeanor.

**Highly Advantageous**

* Previous experience with a manufacturer's system (e.g., Ford SA) or a similar dealership management system.


Familiarity with tracking and achieving key performance indicators (KPIs) and conversion targets.

 **Additional Information**  

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

Call Centre Agent

Introduction The Outbound Call Centre Agent is responsible for proactively contacting potential customers to promote and sell insurance, financial, and other approved products. The role requires excellent communication skills, adherence to sales processes, ethical selling practices, and the ability to consistently achieve performance targets while delivering exceptional customer service. Duties & Responsibilities Key Responsibilities Sales and Customer Engagement Conduct professional outbound s…

Outbound Call Centre Agent - IT Industry Products - Randburg

Frogfoot is in search of a Customer Service Agent to join the Customer Experience team. **Purpose of the Role**


This role is perfect for someone who enjoys providing exceptional customer service by showing empathy, actively listening, and offering effective solutions to customer queries. Success in this role requires excellent communication skills and a strong commitment to resolving customer issues promptly, professionally, and with a positive customer experience in mind.

**Key Responsibilities**

* Provide exceptional customer service by responding promptly and professionally to customer enquiries across phone, email, voice, and chat channels.
* Maintain a positive, empathetic, and professional attitude toward customers at all times.
* Acknowledge, investigate, and resolve customer complaints efficiently.
* Deliver fast and effective resolutions while ensuring a smooth and supportive customer experience.
* Build customer loyalty and act as a customer advocate and brand ambassador.
* Inform customers about products, services, and solutions relevant to their needs.
* Keep accurate records of customer interactions, queries, and complaints.
* Collaborate and coordinate with colleagues and other departments to ensure customer issues are resolved effectively.
* Provide feedback to help improve customer service processes and overall customer satisfaction.
* Demonstrate attentiveness, empathy, and patience when serving customers, even in situations involving challenging or rude behaviour.

**What You’ll Need to Know to Succeed in this Role,**

* Grade 12/ Matric.
* Customer Service or Contact Centre certification (advantageous).
* Technical or telecom\-related short courses (advantageous), such as:
	+ CompTIA A\+ or N\+.
	+ Networking basics.
	+ Fibre or ISP\-related training.
	+ Ability to learn product and service information quickly and confidently.
* 1–2 years of customer service experience, preferably in a call centre, helpdesk,
* ISP, or telecommunications environment.
* Experience dealing with customers across multiple channels (phone, email, chat, voice).
* Experience handling customer complaints, escalations, or problem resolution.
* Experience working in a performance\-driven environment with customer satisfaction targets (e.g., CSAT, FCR).
* Experience documenting customer interactions and following structured workflow processes.

**Skills That Will Help You Succeed**

* Excellent communication skills, including active listening and clear verbal and
* written communication.
* Strong problem\-solving skills with an ability to suggest effective solutions.
* Service\-oriented mindset with the ability to manage customer grievances professionally.
* Ability to learn product and service information quickly.
* Ability to stay calm, patient, and in control during challenging customer interactions.
* Ability to document information accurately and follow processes consistently.
* Persuasive speaking skills and the ability to use positive language to build trust.

**Qualities We Value at Frogfoot**

* A people\-first attitude and genuine empathy for customers.
* Strong problem\-solving ability and a proactive approach.
* High levels of personal and professional ethics.
* Adaptability and willingness to adjust in a fast\-paced environment.
* Clear and confident communication skills.
* Self\-control, patience, and the ability to manage stressful or confrontational interactions.
* Taking responsibility and ownership of customer issues from start to completion.

Customer Service Agent - Level 1 (Rise) - Johannesburg

**Primary Purpose**
 The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with Client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with predetermined Bidvest Bank processes, standards and protocols.
   

  

**Minimum Requirements**
 REQUIRED MINIMUM EDUCATION AND TRAINING
   

  

* Matric
* RE 5
* FAIS recognized qualification or equivalent is preferred


**Required Minimum Work Experience**
* 1 \- 2 years relevant experience in a Customer Contact Centre environment
* Proficient in relevant computer applications (Ms Office)
* Knowledge of customer service practices and principles


**TECHNICAL COMPETENCY REQUIREMENT**
* Knowledge of regulations and compliance function related to FAIS and FICA Act.
* Ability to provide customers with service, support and improvement opportunities to increase their consumption of a product or service and


 maximise retention, cross\-sell and upsell opportunities within the customer base.
   

  

* Excellent communication \- able to follow the Customer Contact Centre scripts and calm irate customers down
* Service Excellence \- dealing with customers regarding potentially complex


 financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader.
   

  

* Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.
* The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the organisation.
* The ability to handle queries effectively and formulate appropriate responses.
* Understanding of the Bank’s products to accurately, persuasively and effectively communicate with customers about the product, its features, benefits, uses, and support needs. This enables one to identify cross selling opportunities and respond to customer queries.


***This position is advertised in line with our commitment to Employment Equity.***

Agent: Inbound Contact Customer Center Braamfontein

Job Title: Call Center Agent – Lead Warming CampaignLocation: 1 Eloff Building8 Eloff and Wemmer Street Marshaltown JohannesburgEmployment Type: Full TimeJob Description:We are seeking motivated and confident Call Center Agents to join our team for a lead warming campaign. Your primary role will be to engage with potential customers, build rapport, and prepare leads for our sales team by generating interest and qualifying prospects.Key Responsibilities:Contact potential clients using provided l…

Call Center Agent Role

**Listing reference:** cartr\_000814
**Listing status:** Online
**Apply by:** 30 June 2026
**Position summary**


**Industry:** Call Centre Industry
**Job category:** Sales Assistant
**Location:** Johannesburg
**Contract:** Permanent
**EE position:** No
**Introduction**


We’re a world\-leading smart mobility tech company with over 1,200,000 subscribers across 23 countries, and we’re looking for seasoned QA Agents to join our team in our head office in Rosebank!
**Job description**


An exciting opportunity exist for seasoned QA Agents to join our team. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Insurance department by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve agents' performance, compliance and legislative requirements. This is a role where your 2 years’ experience as a Quality Assurance Agent in short term insurance will be valued. **DUTIES AND RESPONSIBILITIES**

* Create scorecards providing accurate feedback
* Listening to and assessing calls
* Provide accurate feedback
* Report on any trends or patterns that may be occurring
* Filter information regarding non\-compliance to Team Leader
* Document and maintain scorecard on all assessments conducted
* Ensure that you meet quantity and quality of calls listened to
* Random call audits when required

**Minimum requirements**


* Matric (Completed)
* Hands\-on experience working in call center quality assurance or related roles.
* Coaching Experience within contact Centre
* Data Analytics/ Reporting experience \& exposure
* QA within short term space
* Strong administration skills and high attention to detail
* Ability to communicate on all levels
* Proactive, punctual, and reliable
* Well\-presented and well spoken
* Works effectively within a variety of situations
* Planning and organisational skills
* Understands the importance of confidentiality
* Ability to provide concise, well written feedback
* Excellent listening skills
* Deadline oriented and ability to work well under pressure

QA OFFICER

Introduction We are currently hiring part-time inbound customer service agents to handle incoming calls related to customer inquiries and service support. Duties & Responsibilities Answer inbound customer calls in a professional and polite manner Assist customers with general inquiries, order issues, delivery or payment-related questions Accurately record call details and outcomes in the system Follow provided scripts and service procedures Deliver a positive and respectful customer experience …

Part-Time Inbound Call Agent (Work from Home)

Job call

Frogfoot, we are in search of a Customer Service Agent to join the Customer Experience Team. Purpose of the Role This role is perfect for someone who is passionate about delivering exceptional customer experiences and enjoys helping people solve problems. As a Customer Service Agent, you will be the first point of contact for our customers, providing professional, empathetic, and efficient support across multiple communication channels. You will play a key role in building customer trust and lo…

Customer Service Agent - JHB

Reference: TWE002081-BD-2 A well-established healthcare company is looking for a Call Center Team Leader with PBQ. Position is based in Pretoria. We are looking for a proactive Call Centre Team Leader to manage, motivate, and support a team of customer service representatives in delivering excellent service. Team size is 15 - 25. The role focuses on driving performance through KPI management, coaching, quality assurance, and effective handling of customer escalations. Requirements Pharmacist's …

Call Centre Team Leader Johannesburg East

National IT Distribution Company is seeking a motivated and experienced IT Sales Consultant (Telesales) to join our dynamic sales team. If you have a passion for technology, strong product knowledge, and a drive to exceed sales targets, we would love to hear from you. Minimum Requirements: 2 – 4 years’ experience in IT Distribution sales Solid knowledge of IT products (hardware, software, networking, etc.) Strong communication and interpersonal skills Matric (Grade 12) qualification Computer li…

IT Distribution Sales Consultant (Telesales)

**PRIMARY PURPOSE**


The successful incumbent will be responsible for handling and building strong relationships with the Bank customers through inbound telephonic, online and email communication /interaction with Bidvest Bank Clients. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with Client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with predetermined Bidvest Bank processes, standards and protocols.

  

  

**MINIMUM REQUIREMENTS**


REQUIRED MINIMUM EDUCATION AND TRAINING


* Matric


* RE 5


* FAIS recognized qualification or equivalent is preferred

  

  

**REQUIRED MINIMUM WORK EXPERIENCE**


* 1 \- 2 years relevant experience in a Customer Contact Centre environment


* Proficient in relevant computer applications (Ms Office)


* Knowledge of customer service practices and principles

  

  

**TECHNICAL COMPETENCY REQUIREMENT**


* Knowledge of regulations and compliance function related to FAIS and FICA Act.


* Ability to provide customers with service, support and improvement opportunities to increase their consumption of a product or service and


maximise retention, cross\-sell and upsell opportunities within the customer base.


* Excellent communication \- able to follow the Customer Contact Centre scripts and calm irate customers down


* Service Excellence \- dealing with customers regarding potentially complex


financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader.


* Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.


* The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the organisation.


* The ability to handle queries effectively and formulate appropriate responses.


* Understanding of the Bank's products to accurately, persuasively and effectively communicate with customers about the product, its features, benefits, uses, and support needs. This enables one to identify cross selling opportunities and respond to customer queries.

  

  

***This position is advertised in line with our commitment to Employment Equity.***

Purpose of the RoleAs our Dis-Chem Life Team Leader - Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands-on support to ensure every agent can succeed and every customer receives trusted advice.This is a role for a leader who i…

Team Leader - Combined Sales

Join a High-Performance Sales Team That Puts Customers First At AA Financial Services, we are passionate about creating exceptional customer experiences while helping motorists protect what matters most. We are looking for energetic, driven, and customer-focused sales professionals to join our growing Term Warranty team. If you thrive in a target-driven environment, love connecting with people, and enjoy turning opportunities into long-term customer relationships, this role offers the perfect p…

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