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Territory Managements and Lead Generation

Face\-to\-Face Product Demonstrations

Consultative Selling

Contract Negotiations \& Closure

Stakeholder \& Pipeline Tracking

Pay: R2 000,00 \- R6 000,00 per month

Education:

* High School (matric) (Required)

Experience:

* Sales: 2 years (Required)

Work Location: Hybrid remote in Randburg, Gauteng

Field Sales Representative

**Cool Ideas, leading ISP in** **Johannesburg requires an Customer Service Centre Supervisor to join our team**

**Position Overview**
---------------------


The Customer Service Centre Supervisor is responsible for the day\-to\-day leadership, performance and operational effectiveness of the Customer Service Centre (CSC).


The role is accountable for ensuring customers receive professional, efficient and consistent support while maintaining appropriate service levels, operational controls, staff performance and accountability.


The successful candidate will lead and develop the CSC team, monitor operational performance, manage escalations, analyse customer contact trends, identify process and training gaps, and work closely with other operational departments to improve the overall customer experience.


This is a hands\-on leadership position requiring a strong balance between people management, customer service, workforce management, operational oversight, reporting and continuous improvement.

**Key Responsibilities**
------------------------

**1\. Team Leadership \& People Management**
--------------------------------------------

* Lead, manage, coach and develop Customer Service Centre employees.
* Set clear individual and team performance expectations.
* Conduct regular one\-on\-one meetings, coaching sessions and performance reviews.
* Provide constructive and corrective feedback where performance or behavior falls below expectation.
* Develop performance improvement plans where required and monitor progress.
* Recognise strong performance and encourage employee development and progression.
* Identify individual and team training requirements.
* Manage team conflicts and promote a professional, accountable and collaborative working environment.
* Monitor attendance, punctuality, productivity and schedule adherence.
* Manage leave requests, overtime requirements and operational staffing requirements.
* Participate in recruitment, interviewing, selection and onboarding of new employees.
* Ensure new employees receive appropriate operational, customer service, system and process training.
* Promote employee engagement, accountability, ownership and retention.

**2\. Workforce Management \& Resource Planning**
-------------------------------------------------

* Develop and manage staff schedules and shift rosters to ensure appropriate operational coverage.
* Analyse historical call, ticket and customer contact volumes to identify workload patterns and staffing requirements.
* Forecast expected customer contact volumes and plan resources accordingly.
* Monitor intraday staffing and workload against actual customer demand.
* Adjust resource allocation, breaks, shifts or responsibilities where required to maintain service levels.
* Monitor schedule adherence and investigate recurring adherence issues.
* Identify periods of overstaffing or understaffing and recommend appropriate resource changes.
* Plan appropriately for weekends, public holidays, leave periods, outages, campaigns and anticipated periods of increased customer demand.
* Ensure effective allocation of employees across voice, ticket and other customer support channels.

**3\. Customer Service \& Escalation Management**
-------------------------------------------------

* Ensure customers receive professional, accurate and timely assistance across all supported communication channels.
* Take ownership of complex or escalated customer matters requiring supervisory intervention.
* Ensure escalations are appropriately investigated, communicated, tracked and resolved.
* Monitor recurring customer complaints and identify underlying operational, training or process issues.
* Support employees in managing difficult customer interactions and escalations.
* Assist with walk\-in customer queries where required.
* Ensure appropriate customer communication during significant service incidents and outages.
* Identify opportunities to reduce avoidable escalations through improved training, processes and employee accountability.

**4\. Operational Performance \& KPI Management**
-------------------------------------------------

* Monitor and manage departmental KPIs and agreed service levels.
* Monitor inbound call volumes, ticket volumes, queue performance, response times and backlogs.
* Monitor relevant contact\-centre metrics including Service Level, Average Speed of Answer (ASA), call abandonment rate, Average Handle Time (AHT), First Contact Resolution (FCR), ticket response and resolution times, Quality Assurance scores, schedule adherence, and customer satisfaction and feedback.
* Analyse performance trends and identify the underlying reasons for changes in performance.
* Implement corrective actions where service levels or performance fall below agreed targets.
* Monitor individual and team productivity without compromising customer experience or quality.
* Ensure support tickets are correctly categorised, routed, escalated and followed through to resolution.
* Monitor workload distribution and adjust resources where operationally necessary.
* Maintain and review incident and operational tracking information for trend analysis.

**5\. Quality Assurance \& Coaching**
-------------------------------------

* Conduct and oversee Quality Assurance reviews across customer interactions.
* Ensure QA assessments are applied consistently and fairly.
* Monitor ticket and call quality, accuracy, communication standards and process compliance.
* Review FCR and repeat\-contact trends to identify opportunities for improvement.
* Identify recurring QA failures and determine whether the root cause relates to knowledge, training, process, systems or individual performance.
* Translate QA findings into structured coaching and development actions.
* Track whether coaching interventions result in measurable performance improvement.
* Conduct regular QA calibration sessions where appropriate to maintain consistent evaluation standards.
* Ensure employees understand how their individual KPIs and QA performance contribute to departmental objectives.

**6\. Reporting \& Data Analysis**
----------------------------------

* Compile regular management reports covering operational performance, service levels, trends, escalations, staffing and customer experience.
* Analyse operational data rather than simply reporting statistics.
* Highlight emerging risks, recurring customer issues and operational bottlenecks to management.
* Identify trends in call reasons, ticket categories, complaints and repeat contacts.
* Recommend corrective or preventative actions based on operational data.
* Maintain accurate records of coaching, performance discussions and agreed improvement actions.

**7\. Process Improvement \& Operational Controls**
---------------------------------------------------

* Identify inefficient, outdated or ineffective operational processes and recommend improvements.
* Perform root\-cause analysis on recurring customer, employee or operational issues.
* Assist with the development and implementation of operational controls to reduce errors and improve customer experience.
* Ensure approved processes and procedures are consistently followed by the team.
* Identify recurring errors and determine whether they relate to training, process, systems, capacity or individual performance.
* Maintain and improve departmental Standard Operating Procedures (SOPs), knowledge articles and internal documentation.
* Ensure process changes are communicated and understood before implementation.
* Participate in operational improvement initiatives and cross\-departmental projects.
* Promote automation and more efficient ways of working where appropriate.

**8\. Customer Experience \& Voice of the Customer**
----------------------------------------------------

* Monitor customer feedback, complaints, compliments and satisfaction trends.
* Identify recurring themes affecting customer experience.
* Use customer feedback to i

Customer Service Centre Supervisor

**Job Description**
===================

The main purpose of the role within Fleet Management and Leasing is to ensure a streamlined and effective process environment across national sales operations. This role is responsible for defining, adapting, managing, and governing the processes and operational rules that sales teams must align with and execute nationally.
  

Serving as the integration point for all specialties within the Enablement Team, ensuring cohesive collaboration and alignment. Acting as the
  

operational backbone for the successful execution of business processes, strategic projects and line function upskilling and capability
  

development. This position requires a strong focus on operational excellence, cross\-functional coordination, and continuous improvement to
  

support business assurance and compliance.  

  

**Are you someone who can:**

  

* Design and implement customer service solutions aligned with organisational values and service standards.
* Build and maintain stakeholder relationships that enhance brand trust.
* Drive continuous improvement in service delivery to proactively prevent issues. Implement service efficiency models and best practices.
* Align service delivery processes and channels to enhance customer experience.
* Monitor and evaluate customer touchpoints for effectiveness.
* Build relationships to manage expectations and foster knowledge sharing.
* Engage cross\-functionally to provide and receive work support.
* Sustain a competitive edge through external networking, benchmarking, and representation on relevant forums
* Identify competency and skill requirements for self and team.
* Facilitate personal development plans and monitor progress.
* Promote cross\-functional skills transfer and continuous learning.
* Provide coaching, guidance, and constructive feedback.
* Encourage a culture of self\-driven problem solving and growth.
* Contribute to the area’s transformation plan and ensure implementation.
Drive cultural change to promote diversity and inclusion.  
* 

  

  

**The ideal candidate will have:**

  

* BCom with Hons (Preferred)
* Matric
* 6\-8 Years' Sales Management experience
Fleet Management and leasing Experience (Preferred)  
* 

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

06/10/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Sales Enablement Manager

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

 **Belonging at Absa**

*Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.*

**Job Summary**


We are looking for an experienced Automation Tester with strong expertise in test automation, API testing, CI/CD, and modern QA practices. The candidate should be capable of designing robust automation frameworks, identifying quality risks, mentoring team members, and integrating automated testing into the software delivery pipeline.**Job Description**

**Key Responsibilities**

* Design, develop, and maintain scalable **UI and API automation frameworks**.
* Create and execute automated regression, functional, integration, and end\-to\-end test suites.
* Analyze requirements and prepare comprehensive test scenarios and test cases.
* Perform **API testing** using tools such as REST Assured, Postman, or equivalent.
* Automate web applications using **Playwright**
* Develop reusable automation components, utilities, and test data solutions.
* Integrate automated tests with **CI/CD pipelines** using Jenkins, GitHub Actions, GitLab CI, or Azure DevOps.
* Perform cross\-browser and parallel test execution.
* Investigate automation failures, identify root causes, and work closely with developers to resolve defects.
* Participate in code reviews and follow automation coding standards.
* Implement reporting, logging, screenshots, and failure diagnostics within automation frameworks.
* Contribute to test strategy, automation architecture, and continuous improvement.
* Mentor junior QA engineers.
* Work in Agile/Scrum teams and participate in sprint planning, refinement, reviews, and retrospectives.

**Required Technical Skills**

* **8\+ years** of experience in software testing, with strong automation experience.
* Strong programming skills in **Java, Python,** **JavaScript/TypeScript,** **or C\#**.
* Advanced experience with **Playwright**
* Strong knowledge of **API automation and REST services**.
* Experience with **Postman, REST Assured, or equivalent tools**.
* Experience with **Git** and source\-control best practices.
* Hands\-on experience with **Jenkins, GitHub Actions, GitLab CI, or Azure DevOps**.
* Experience designing frameworks using **Page Object Model, data\-driven, keyword\-driven, or BDD approaches**.
* Knowledge of Maven or equivalent build tools.
* Understanding of HTTP, JSON, XML, authentication, and web technologies.
* Strong understanding of software testing methodologies and defect lifecycle.

**Advanced / Preferred Skills**

* Experience with **Playwright and JavaScript**.
* Basic knowledge of **security testing** concepts.
* Experience testing microservices and event\-driven architectures.
* Knowledge of **Kafka, queues, or asynchronous systems**.
* Exposure to **AI\-assisted test automation** and modern QA tooling.

**Framework Expectations**


The candidate should be able to independently:

* Design an automation framework from scratch.
* Select appropriate automation tools and technologies.
* Implement reusable page/API/service layers.
* Manage test configuration and test data.
* Implement parallel execution.
* Integrate automation into CI/CD.
* Generate actionable test reports.
* Debug flaky tests and improve test stability.
* Maintain automation code as the application evolves.

 **Education**


Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred.

**Experience**

**8\+ years** of software testing experience, including substantial hands\-on automation experience.

**Example Technology Stack**

**Automation:** Playwright
  

**Languages:** Java / Python / JavaScript / TypeScript  

**API:** REST Assured / Postman  

**CI/CD:** Jenkins / GitHub Actions / GitLab CI / Azure DevOps  

**Build:** Maven / Gradle / npm  

**Version Control:** Git

 **Education**


Bachelor's Degree: Information Technology

Automation Test Engineer

Job Description:* The successful candidates will be responsible to deliver sales in order to process sales of pre \- owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities
Processes and governance:* Identify and apply known solutions to operational problems and escalate unresolved issues
* Deliver on agreed performance targets according to set procedures and service level agreement
* Report on transactional activities to provide timely information for decision making in area of accountability
* Execute work in line with governance and compliance processes
* Provide advice and support to customer and their requirements in order to achieve \& maintain set customer service excellence standards
* Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
* Negotiate price, finalise sales and follow\-up with customers to ensure exceptional customer service
* Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
* Process all leads of prospective customer and follows up on possible sales
* Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
* Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance:* Execute work activities effectively and efficiently in order to prevent financial losses

Qualifications and Experience:* Matric Certificate
* 3\-5 years working experience in a similar environment
* A valid South African driver's license

Skills and Personal Attributes:* Developing sale
* Making a sale
* Persuasive selling skills
* Product and or service knowledge
* Trust and integrity

Pre - Owned Vehicle Sales Executive Kia South Africa (Pty) Ltd - IMFRG Randburg

**Ultra Liquors,** an award\-winning, national beverage company has an exciting opportunity for an **Internship** at Cresta Store.

**Objective:**

· To gain workplace experience which assists with obtaining the relevant qualification

· Learners will be based at a specific store

**Disciplines include:**

· Financial Management

· Business Management

· Marketting Management

**Documentation Required:**

· Certified ID copy (not older than 3 months)

· (If smartcard ID \-both front and back to be photocopied and certified)

· Curriculum Vitae (CV) (include contact details)

· Name of school attended (include school address)

· Certified Matric Certificate (not older than 3 months)

· N4 and N5 certificates

· N6 statement of results/N6 letter of achievement

· Letter from the institution confirming the placement requirement

· Proof of enrolment with the TVET college

· Valid drivers licence (Code 8 or Code 10\)

**Start Date and Duration:**

· Contract commences: ASAP

· Fixed term contract for an 18\-month period

Job Type: Internship

Education:

* Certificate (Preferred)

Work Location: In person

Internship (18 months)

**Role Purpose**

The Call Centre Sales Team Leader is accountable for building and running a team of 12–15 FSP call centre sales agents, taking them from onboarding through to consistently meeting their individual sales targets — while maintaining full regulatory compliance across every campaign the team sells.

This is a working, hands\-on leadership role: the Team Leader coaches, monitors, and is directly accountable for the team's activation rate — the % of agents who reach their own individual sales targets each month.

**Key Responsibilities**

**Team leadership \& coaching**

* Coach agents individually and in small groups, with particular focus on those still working toward their Month 1–3 unlock targets.
* Run structured call reviews and give specific, example\-based feedback — not generic advice.
* Identify and develop future high\-potential agents, including early leadership opportunities.

**Performance management**

* Track individual and team performance daily against sales, premium, and activation targets.
* Set graduated targets for new agents that ramp up over their first few months, rather than a single flat target for everyone.
* Address underperformance early and directly — sit with the agent, listen to calls together, and agree specific next steps.

**Compliance \& quality**

* Ensure every agent's calls meet FAIS, POPI, and campaign\-specific compliance requirements.
* Escalate any possible compliance breach (for example, a data or consent issue) promptly through the correct channel, rather than resolving it informally.
* Confirm every script is signed off by the relevant client before it goes live on the floor.

**Recruitment \& floor growth**

* Provide input into agent and supervisor recruitment and profiling for the team's campaigns.
* Support onboarding and early ramp\-up for new agents joining the team.

**Minimum Requirements**

**Qualifications \& regulatory**

* RE5 (Representative Regulatory Examination) — FAIS accredited, current and in good standing.
* Matric / Grade 12\.
* Class of Business (COB): Long\-term Insurance — completed and current, in line with FAIS requirements for the products sold — essential.

**Experience**

* 2–3 years' call centre sales experience within an FSP (Financial Services Provider) environment — essential.
* A demonstrable track record of consistently meeting or exceeding individual sales targets.
* Prior team leadership, supervisory, or mentoring experience — advantageous, not essential.
* Experience selling funeral cover, life cover, or similar short\-term/long\-term insurance products — advantageous.

**Competencies**

* Integrity \& Compliance Orientation
* Resilience \& Rejection Recovery
* Drive \& Target Orientation
* Persuasion \& Influence
* Communication \& Active Listening
* Adaptability \& Coachability
* Emotional Intelligence \& Composure
* Leadership \& Coaching

Work Location: In person

Sales Supervisor

1\. Job Purpose

The IT Technician provides first\-line technical support to call Centre agents and staff in a high\-demand BPO environment. This includes troubleshooting hardware, software, telephony, and networking problems, ensuring minimal downtime and smooth operational performance.

2\. Key Responsibilities

A. End\-User \& Desktop Support

* Provide 1st\-line support to call center agents and staff.
* Diagnose and resolve issues related to Windows 10/11, Office 365, MFA, and peripherals.
* Support Citrix and Genesys environments.
* Use remote support tools such as AnyDesk and TeamViewer.
* Log all tickets and user interactions in the helpdesk system.

B. Network \& Connectivity Support

* LAN/Wi\-Fi troubleshooting in a peer\-to\-peer network setup.
* Assist with shared printers, shared folders, and connectivity issues.
* Support VoIP and softphone connectivity.

C. Asset Management

* Maintain the IT asset register.
* Setup and configure laptops for new users.
* Coordinate with rental/lease hardware providers.
* Track device movements and returns.

D. Telephony \& Call Centre Systems

* Troubleshoot Genesys, Citrix Workspace, softphone, and headset issues.
* Assist with user relocations and agent configurations.

E. After\-Hours \& Weekend Standby

* Participate in rotation for weekday after\-hours and weekend standby.
* Respond to urgent outages and escalate when required.

F. General IT Responsibilities

* Create new user profiles and email accounts.
* Maintain documentation and SOPs.
* Assist with projects, rollouts, and upgrades.
* Keep IT storeroom organized.
* Follow IT security and compliance standards.

3\. Skills \& Competencies

Technical Skills

* Windows OS, Office 365, Citrix, Genesys.
* LAN/Wi\-Fi troubleshooting.
* AnyDesk, TeamViewer remote support.
* VoIP and softphone experience.

Soft Skills

* Strong communication.
* Calm under pressure.
* Problem\-solving.
* Organized and detail\-oriented.
* Willingness to learn.

4\. Qualifications \& Experience

* Matric / Grade 12\.
* IT certificate (A\+, N\+,etc.).
* At least 1 year IT support experience.
* Call\-center/BPO experience beneficial.
* Basic Office 365 \& remote support knowledge.

5\. Working Conditions

* Office\-based in a busy contact center.
* After\-hours and weekend standby rotation.
* Occasional weekend on\-site work.

Work Location: In person

IT Technician

**Role Purpose**

Responsible to evaluate the financial health of customers to determine whether to approve their application by implementing the existing Credit Vetting policies and procedures, to identify any fraudulent intentions and escalate them accordingly. To ensure RICA compliance for consumers and to manage the risk associated with effectively and efficiently.

**Context/Environment:** 

* Fast\-paced, highly competitive environment
* Highly pressurized, deadline/target\-driven environment
* Highly legislated environment requires compliance
* 24/7 shift environment
* Participative environment – highly diverse and team\-focused
* Call Centre industry trends
* Service Delivery processes and standards
* New products launched by marketing
* Changing technology and enhancements to current technology
* ISO9000, 9002 standards compliance

**Key Performance Areas** 

· Evaluating customers credit data and financial statements in order to determine the degree of risk involved in approving credit to them

· Preparing reports about the degree of risk in approving credit to customers

· Analysing client records and using the data to recommend payment plans

· Conferring with credit associations and references to exchange credit information on customers

· Evaluating the financial status of customers by producing financial ratios through computer programs

· Filling out applications including the credit analysis and credit request summaries, then submitting these credit applications for approval

· Enter, update and retrieve information for credit applications.

· Determine the creditworthiness of the customers.

· Designate the degree of risk involved in extending credit by performing a cash flow analysis of each customer.

· Ensure there is no fraudulent intentions and activities by applicants

· Escalate and inform the necessary parties of any identified fraud activities by applicants

· Mark and identify any fraud suspicions within applications

· Ensure that all approved applications comply with MTN criteria.

**Minimum Requirements \& Competencies** 

**Requirements**

· Appropriate financial/credit vetting qualification

· Experience with Credit Applications / Credit Vetting for Credit Cards with Big 4 banks

· Need excellent communications skills

· Ability to think logically, and provide logical answers

· Organised, ethical, energetic, confident, enthusiasm

· Solid understanding of legislation

· Team player, and an ability to work with minimal supervision

**Experience**

· Grade 12/ Matric certificate

· 3 \- year University Diploma advantageous

· Credit risk assessment and fraud prevention (experience advantageous)

· Advanced Excel skills

· Knowledge of Telecommunications products and services

· Knowledge of the RICA Act

· Knowledge of the National Credit Act

· Knowledge of iBridge policies

**Competencies** 

· Attention to detail

· Accuracy

· Problem solving skills

· Ability to work under pressure

· Reporting skills

· Customer service skills

**Additional Details** 

· General working conditions

· Flexible working hours with shift work

· Pressure at certain peak times

· 24/7 working environment

Job Type: Full\-time

Work Location: In person

Credit Analyst

The position is for a part\-time Sales Assistant that would largely work over weekends, public holidays or school holidays.

**Key Requirements:**  
\- In pursue or a completed Matric (or equivalent qualification \- N3 or NQF4\)  
\- Excellent verbal communication skills  
\- Affinity for outdoor or leisure related products/services advantageous  
\- Affinity for sales generation and frontline customer service/engagement

**Key Responsibilities Include \-** Sales generation, customer care, protection of company assets and administration.

* Administration
* Customer Service
* Merchandising

This position will mostly be used for Weekends and Public Holidays.

**The Holdsport Group** ***(or other Group company)*** **is committed to the principles of the Employment Equity Act, and to achieving an equitably representative and diverse workforce**.

Job Type: Part\-time

Work Location: In person

Flexi Sales Assistant

**Motus Toyota Strydom Park** currently holds a vacancy for a **Driver: Light duty**


This position will be suitable for an individual who will execute all driving duties and to assist with any other reasonable duties as required.

* Deliver parts to outside suppliers, other branches, customers and any other destination required
* Check vehicles for defects and ensure that they are locked
* Check vehicle for damages and general road worthy conditions
* Report all accidents and traffic offences
* Do all other reasonable duties required by department
* Collect all parts from other branches, customers, outside suppliers
* Ensure the condition of the parts are maintained at all times, and no damage occurs while in transit
* Assist customers when delivering parts
* Check delivery vehicles for damage, defects, missing parts, spare wheel and spanners and report to Supervisor
* Check that all vehicles are locked and that the keys are in safe key box or at reception
* Work overtime when required


**KNOWLEDGE, SKILLS AND QUALIFICATIONS:**

* A minimum of Grade 12
* Must have a valid driver’s license with PDP
* Clear criminal record
* Customer orientation
* Team orientation
* Must have excellent verbal communication skill

Driver: Light Duty - Motus Toyota Strydom Park

**Job Description**
===================

Hello Future Major Incident Manager
  

  

Welcome to FNB, the home of the \#changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
  

  

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
**Overview of the role:**

* The role is responsible for owning and co\-ordinating the major incident process within the FirstRand Group Ltd.
* The Major Incident Manager acts as a single point of contact for all parties involved during a major incident/s.
* The responsibility lies with the Major Incident Manager to ensure that the major incident responses, communication, escalation, resolution, and post\-incident review is concluded in an effective, efficient, and professional manner.

Post incident reporting as well as monthly executive reporting to the FirstRand Group Stakeholders  

* 

  

**You will be responsible for:**

* To ensure all Major Incidents are handled in accordance to Group Major Incident procedure.
* The levels of Major Incident classification \& prioritization are understood and applied.
* Ensure Major Incidents are assigned to the correct support groups to ensure resolution is applied with in SLA.
* Major Incident records to be completed accurately within the ITSM tool
* Enforcement of incident SLA’s and assignment group escalation where necessary.
* Technical or first line troubleshooting where applicable.
* Vendor remediation is directed where appropriate.
* Escalation of Incidents to Major incident management should it meet P1/P2 Criteria (See FirstRand IT Major Incident Management Standard).
Communicate all Major Incident to the FirstRand Group stakeholders in accordance to documented SLA’s.  
* 

  

**What you will need:**

* 3\- 5 years experience in a similar role
* ITIL Incident Management Certification
TSM experience  
* 

**We can be a match if you can:**

* Strong communication, decision making and interpersonal skills.
* Good stakeholder engagement and management
* Able to work under pressure
* Very good technical skills on the application above
The role does encompass shift work and standby  
* 

  

**You will have access to:**

* Opportunities to network and collaborate.
* Challenging Work.
Opportunities to innovate.  
* 

\#Post


\#FNB


\#LI\-NN2  



**Are you interested to take the step? We look forward to engaging with you further. Apply now!**

  

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

05/10/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Major Incident Manager

We are looking for an experienced, hands\-on HR Manager to lead the generalist HR function for a retail operation based in Randburg. This is a role for someone who genuinely enjoys HR systems and processes as much as they enjoy working with people \- someone who can troubleshoot a clocking system issue in the morning and handle an IR matter with the same confidence in the afternoon.
   

  

 Key Responsibilities
   

* Manage the full generalist HR function across the business, including recruitment support, onboarding, employee records, and offboarding.
* Oversee and troubleshoot the clocking/time and attendance system, ensuring accurate data for payroll and reporting.
* Manage payroll\-related HR administration, working closely with payroll to ensure accuracy and timeous processing.
* Administer and monitor leave management, ensuring policies are applied consistently and records are accurate.
* Handle IR (Industrial Relations) management, including disciplinary processes, grievances, CCMA matters, and ensuring compliance with South African labour legislation.
* Drive continuous improvement of HR processes and systems, identifying inefficiencies and implementing practical solutions.
* Act as a trusted point of contact for employees and management, providing sound HR advice and support.
* Build and maintain strong working relationships across all levels of the business, from shop floor to senior management.
* Ensure HR policies, procedures, and practices are up to date, compliant, and consistently applied.
* Support and champion an exceptional employee experience across the business.


 Requirements
   

  

* At least 5 years' experience in a generalist HR role, ideally within the retail industry.
* Proven hands\-on experience with clocking/time and attendance systems, payroll processes, leave management, and IR management.
* Tech\-savvy with a genuine interest in working with HR systems \- this role requires someone who enjoys the systems side of HR, not just tolerates it.
* Solid working knowledge of South African labour legislation (BCEA, LRA, EEA) and CCMA processes.
* Relevant HR qualification (Diploma or Degree in Human Resources Management or related field) advantageous.

HR Manager

Job Description: The successful candidates will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures. Specific Role Responsibilities Processes and governance: Identify and apply known solutions to operational problems and escalate unresolved issues Deliver on agreed performance targets according to set procedures and service level agreement Re…

New Vehicle Sales Executive Kia South Africa (Pty) Ltd - IMFRG Randburg

Reference: PTA000794-AF-1 Our client in the manufacturing industry has a vacancy available for a "Supply Chain Coordinator". Position is based in Randburg. The person's primary duties will be to manage all supply chain related issues for the International Business department through intensive administrative tasks and working with a select portfolio of existing export clients. Providing administrative support to the Sales Consultant, including resolving pricing, product, and technical issues. Re…

Supply Chain Coordinator Randburg

Job Description:* The successful candidates will be responsible to deliver sales in order to process sales of pre \- owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities
Processes and governance:* Identify and apply known solutions to operational problems and escalate unresolved issues
* Deliver on agreed performance targets according to set procedures and service level agreement
* Report on transactional activities to provide timely information for decision making in area of accountability
* Execute work in line with governance and compliance processes
* Provide advice and support to customer and their requirements in order to achieve \& maintain set customer service excellence standards
* Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
* Negotiate price, finalise sales and follow\-up with customers to ensure exceptional customer service
* Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
* Process all leads of prospective customer and follows up on possible sales
* Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
* Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner


Finance:  

* Execute work activities effectively and efficiently in order to prevent financial losses


Client/Customer  

* Deliver work activities adequately to satisfy internal and external customers
* Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery


Qualifications and Experience:* Matric Certificate
* 3\-5 years working experience in a similar environment
* A valid South African driver's license

Skills and Personal Attributes:* Developing sale
* Making a sale
* Persuasive selling skills
* Product and or service knowledge
* Trust and integrity

New Vehicle Sales Executive Kia South Africa (Pty) Ltd - IMFRG Northcliff

Job Description:* The successful candidates will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities
Processes and governance:* Identify and apply known solutions to operational problems and escalate unresolved issues
* Deliver on agreed performance targets according to set procedures and service level agreement
* Report on transactional activities to provide timely information for decision making in area of accountability
* Execute work in line with governance and compliance processes
* Provide advice and support to customer and their requirements in order to achieve \& maintain set customer service excellence standards
* Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
* Negotiate price, finalise sales and follow\-up with customers to ensure exceptional customer service
* Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
* Process all leads of prospective customer and follows up on possible sales
* Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
* Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner


Finance:  

* Execute work activities effectively and efficiently in order to prevent financial losses


Client/Customer  

* Deliver work activities adequately to satisfy internal and external customers
* Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery


Qualifications and Experience:* Matric Certificate
* 3\-5 years working experience in a similar environment
* A valid South African driver's license

Skills and Personal Attributes:* Developing sale
* Making a sale
* Persuasive selling skills
* Product and or service knowledge
* Trust and integrity

Direct Sales Representative

* (Financial Services Company :NCR)

Job Summary\*

We're Hiring Sales Rep to work in\- store selling financial products to directly to customers. You'll Offer.

\-Store Cards

\-Cellphones \& Contracts

\-Funeral Policies

\*Your Role\*

\- Engage customer Face to face in store

\- Explain Products \& convince sales

\- Drive direct sales of our 3 Key Products

\*Requirements\* Sales Experience a plus . No experience needed if you're driven. Apply Now !

Pay: R1 600,00 \- R4 000,00 per week

Application Question(s):

* So you have student mentality

Willingness to travel:

* 100% (Required)

Work Location: On the road

Independent Sales Agent

Financial Services Sales Team Leader

The Financial Services Sales Team Leader is responsible for leading, motivating, coaching, and managing a team of banking sales consultants within a high\-performance call centre environment. The role focuses on achieving sales targets, ensuring compliance with banking regulations, improving customer experience, and driving overall team productivity and performance.

Key Responsibilities  
Team Leadership \& Management  
Lead, motivate, and manage a team of sales agents within a banking campaign.  
Conduct daily team huddles, coaching sessions, and performance reviews.  
Monitor attendance, punctuality, and adherence to schedules.  
Foster a positive and performance\-driven team culture.  
Manage employee engagement and morale initiatives.  
Sales Performance Management  
Drive achievement of sales targets, conversion rates, and revenue objectives.  
Monitor individual and team KPI performance daily.  
Implement action plans to improve underperformance.  
Analyse sales reports and identify improvement opportunities.  
Ensure consistent pipeline management and follow\-up activities.  
Coaching \& Development  
Provide ongoing coaching, mentoring, and product knowledge support.  
Conduct call listening sessions and quality feedback.  
Identify training needs and collaborate with training teams.  
Support new hire onboarding and nesting processes.  
Develop future top\-performing sales consultants.  
Quality Assurance \& Compliance  
Ensure all sales activities comply with banking regulations, FAIS requirements, POPIA, and company policies.  
Monitor call quality and script adherence.  
Ensure accurate capturing of customer information and documentation.  
Reduce compliance risks and customer complaints.  
Reporting \& Administration  
Prepare daily, weekly, and monthly performance reports.  
Track sales metrics, productivity, and quality scores.  
Maintain accurate records of coaching and disciplinary actions.  
Provide operational feedback and recommendations to management.

Minimum Requirements  
Qualifications  
Matric / Grade 12 (Essential)  
Clear crim and credit (Essential)  
Experience  
Minimum 2–3 years’ experience as a Team Leader in a Financial Services call centre environment.  
Banking or financial services sales experience is essential.  
Proven track record of managing successful sales teams.  
Experience in outbound sales campaigns.

Email CV: **Leeanne@callforce.co.za**

Pay: From R20 000,00 per month

Work Location: In person

Sales Team Leader Financial Services

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Beauty Consultant

Job Description: We are seeking a highly motivated and goal-oriented Sales Representative to join our team in selling new vehicles. The Sales Representative will be responsible for developing and maintaining relationships with customers, demonstrating the features and benefits of our new vehicles, and closing sales to meet monthly and quarterly sales targets. Responsibilities: - Develop leads and convert prospects into customers through effective sales strategies - Conduct product demonstration…

Sales Representative: New Vehicles - Multifranchise Fourways

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Shop Assistant / Cashier X1- Clicks Summerfields

Dis-Chem Pharmacies require the services of a reputable Pharmacist Assistant Post Basic Qualified - PBQ for their store in Ferngate. You will be responsible for dispensing medications, providing pharmaceutical expertise to patients and healthcare professionals, and ensuring the safe and effective use of prescription medications. Minimum Requirements : Grade 12 / Matric Post Basic Pharmacist Assistant Qualification Registered with the South African Pharmacy Council (SAPC) Willing and able to wor…

Pharmacist Assistant Randburg

Description Dis-Chem Pharmacies require the services of a reputable Pharmacist Assistant Post Basic Qualified - PBQ for their store in Ferngate. You will be responsible for dispensing medications, providing pharmaceutical expertise to patients and healthcare professionals, and ensuring the safe and effective use of prescription medications. Minimum Requirements : Grade 12 / Matric Post Basic Pharmacist Assistant Qualification Registered with the South African Pharmacy Council (SAPC) Willing and…

Jobs in Randburg - Page 2

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