Browse live receptionist jobs in Klerksdorp, North West. Salaries, top employers and how to apply. Updated regularly.

### **Job Advert Summary**

**We are looking for a friendly, professional, and customer\-orientated Frontliner to join our Spec\-Savers Groenkloof branch!**

As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast\-paced enviroment and have a passon for customer service, we'd love to hear from you.

### **Minimum Requirements**


Education \& Experience: High school diploma or equivalent (Matric). Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage. Fluent in English and Afrikaans. Availability to work flexible hours, including weekends if required. Knowledge of optical products and medical aid procedures (advantageous). A proactive attitude and willingness to learn. Skills \& Competencies: Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Proficiency in computer systems and appointment scheduling software. Customer\-focused mindset with a professional and friendly demeanor. Ability to work efficiently in a fast\-paced environment. Attention to detail and accuracy in handling patient information. Computer literacy skills (Word, Excel). Good with sales. Hardworking and a good team player.

### **Duties and Responsibilities**


Patient Reception \& Customer Service: Greet and welcome patients with a friendly and professional demeanor. Assist patients with check\-ins and ensure they are comfortable while waiting for their appointment. Handle patient inquiries, providing information on services, products, and procedures. Apointment Scheduling \& Management Manage patient appointments, ensuring the schedule runs smoothly. Confirm and remind patients of their upcoming appointments. Coordinate rescheduling and cancellations as needed. Administrative Support: Maintain and update patient records accurately, ensuring confidentiality. Assist with insurance verification and processing claims. Handle general office tasks such as filing, data entry, and organizing patient documentation. Optical Product Assistance: Assist patients in selecting eyewear, offering guidance on frame styles and lens options. Provide information on the different optical products and services offered by the practice. Manage stock and ensure product displays are tidy and well\-organized. Billing and Payment: Process payments for services and products, including handling cash, card payments, and medical aid claims. Assist patients with payment inquiries and billing\-related issues. Coordination \& Communication: Collaborate with optometrists and other staff members to ensure a seamless patient experience. Communicate effectively with patients regarding appointment reminders, follow\-ups, and special promotions. General Practice Support: Maintain a clean and organized front office and waiting area. Ensure all necessary materials and supplies are stocked and available. Assist with any other duties or tasks as needed to support the practice’s daily operations. A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.

Frontliner: Spec-Savers Groenkloof

**Company Description** **Join** **us at Accor,** **where** **life pulses** **with** **passion!**


As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status\-quo.


By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.


You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!


You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.


Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality****is** **a** **work** **of** **heart****,**
  

**Join** **us and** **become** **a** **Heartist****.**

 **Job Description** **Scope of Position**


Switchboard Operator are responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at The Pullman Hotel becomes a memorable moment.

**Specific Responsibilities**

* Responds to all incoming calls complying with corporate governance standards and transfers them to the appropriate destination
* Responds to all in house guests requests and transmits the order to the corresponding department for request to be treated complying with corporate governance standard
* Log all requests and ensures follow up on all of them within standard delay
* Logs and treats wake\-up call requests
* Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
* Maintains telephone extension lists updated
* Arranges special deliveries and celebration of special occasions for our guests
* Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
* Handles emergency line and elevators emergency alarms
* Receives and distributes faxes for guests, apartment tenants and internal depts
* Acts in accordance with the standards, conforms to the policies and procedures of corporate governance
* Possesses full command of IRIS, Fidelio, and other Microsoft applications (necessary training will be provided).
* Co\-operates, co\-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
* Ensures knowledge of all facilities, services, and hours of operation in order to respond confidently and effectively to inquiries.
* Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
* Adheres to and promotes all Company Health \& Safety policies and procedures to ensure a safe work environment.
* General administrative duties e.g. Filing, Arrival preparation paperwork, update resort extension and email list, but not limited to.
* Other duties as assigned by Management.

**Talent \& Culture Responsibilities**


Assist the (Department) Management Team in the following:

* Establish on\-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
* Induct new staff into the team, department, and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
* Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

**Systems \& Procedures**

* Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
* Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
* Complete all duties, and ensure a concise hand over.

**Guest Centric**

* Provide efficient, friendly and professional service to all guests.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
* Work together with trust so that colleagues and management meet the goals of the department/Hotel.
* Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
* Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
* Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

  

**Qualifications**  

* Previous experience in a Front Office or Call Center role in a hotel.
* Excellent communication skills in English; additional languages are an advantage.
* Strong computer literacy and familiarity with Opera PMS (or similar systems).
* Polished telephone etiquette and a calm, courteous demeanor under pressure.
* Passion for delivering exceptional guest service and exceeding expectations.
* Ability to multitask, prioritize, and remain composed in a fast\-paced environment.

Switchboard Operartor

Luxury Game Lodge in the Waterberg area is looking for a Receptionist to provide a warm, professional, and personalised welcome to guests, ensuring an exceptional guest experience throughout their stay while maintaining the highest standards of luxury hospitality, service excellence, and administrative accuracy. Duties: Guest Service & Experience: Welcome and assist guests professionally throughout their stay. Handle check-ins, check-outs, and guest enquiries efficiently. Provide accurate infor…

Receptionist - Waterberg

Luxury Game Lodge in Mnambithi, KZN is looking for a Receptionist to provide a warm, professional, and personalised welcome to guests, ensuring an exceptional guest experience throughout their stay while maintaining the highest standards of luxury hospitality, service excellence, and administrative accuracy. Duties: Guest Service & Experience: Welcome and assist guests professionally throughout their stay. Handle check-ins, check-outs, and guest enquiries efficiently. Provide accurate informati…

Receptionist - Mnambithi

**We are looking for a friendly, professional, and customer\-orientated Frontliner to join our Spec\-Savers Groenkloof branch!**
 As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast\-paced enviroment and have a passon for customer service, we'd love to hear from you.

**Who are we?**

Sanlam Developing Markets \[SDM] (a wholly\-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry\-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.


**PURPOSE OF THE ROLE**
-----------------------

To contribute to an optimal client experience in SRM Branches through speedy reception and referrals
  

of clients and supporting the Branch Manager with administrative duties.


**KEY RESPONSIBILITIES**
------------------------

**Branch reception and client support**  

* Gain and maintain an understanding of SRM product ranges.
* Greet and welcome clients into the Branch. Assume a coordination role to ensure all clients are

attended to within allocated SLA timeframes.
  

* Conduct an initial screening of client needs and determine an accurate course of action (referral to

appropriate Branch Consultant, or to a department outside of the Branch).
  

* In case of referrals, provide client with sufficient contact information for the relevant party.
* Adhere to and achieve service SLAs (number of clients assisted / referred / etc. within allocated

timeframes) to ensure a consistent and optimal client experience.
  

* When relevant, refer client to the self\-help portal in the branch. Provide (or where necessary,

coordinate) guidance, and assist the client to navigate through the portal.  

**General branch administration**  

* Assume responsibility for coordinating, scheduling and attending to appointments for Branch

Consultants and the Branch Manager.
  

* Collate data and information to support Branch Consultants with reporting.
* Work with Branch Manager and assume a coordination role for Branch maintenance (monitor stock

levels, arrange repairs or maintenance, order and re\-order replenishable items like tea / coffee / printer
  

cartages, etc.).
  

* Respond to and screen incoming phone calls. Where possible, resolve client queries or escalate client

queries to the right departments / entities / Branch Consultants / Branch Managers.
  

* Monitor and process incoming e\-mails, as well as general mail.
* Receive and coordinate deliveries for the Branch, or staff in the branch.
* Oversee and maintain the Branch waiting area – ensuring brochures and other forms / documentation

are stocked and available.
  

* Perform any ad\-hoc requirements as requested by the Retail Branch Manager.

**QUALIFICATIONS**
------------------

Matric (Grade 12\)


**KNOWLEDGE AND EXPERIENCE**
----------------------------

**Knowledge:**  

* Client service principles
* Knowledge on the Insurance landscape and / or products would be advantageous
* Knowledge of office management systems
  

  

**Experience:**  

* 1 \- 2 years’ experience in an office coordination / clerical / administrative capacity
* Experience within insurance branches would be an advantage
**SKILLS AND COMPETENCIES**
---------------------------

* Proficient in Microsoft office (especially in Outlook and other office management systems)
* Strong communicator (verbally and in writing)
* Strong customer service orientation
* Conflict management skills would be advantageous (dealing with difficult clients)
* Typing skills essential
* Organising skills
* Adaptable and open to learning


**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**Core Competencies**
---------------------

Cultivates innovation \- Contributing through others
Customer focus \- Contributing through others
Drives results \- Contributing through others
Collaborates \- Contributing through others
Being resilient \- Contributing through others
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Branch Host

Closing Date 2026/09/30
   

  

 Reference Number KFM260928\-1
   

  

 Job Title Frontliner: Spec\-Savers Groenkloof
   

  

 Job Type Permanent
   

  

 Business Unit Spec\-Savers South Africa
   

  

 Department Retail Practices
   

  

 Number of Positions 1
   

  

 Location \- Town / City Groenkloof, Pretoria
   

  

 Location \- Province Gauteng
   

  

 Location \- Country South Africa
   

  

 Minimum Education Level Grade 12 \| National Certificate
   

  

 Job Category Retail
   

  

 Job Advert Summary
   

  

**We are looking for a friendly, professional, and customer\-orientated Frontliner to join our Spec\-Savers Groenkloof branch!**
 As the first point of contact for our patients, you will play a key role in creating a welcoming athmosphere, managing appointments, handling inquiries, and assisting with administrative tasks. Your excellent communication skills and attention to detail will ensure a smooth and efficent patient experience. If you thrive in a fast\-paced enviroment and have a passon for customer service, we'd love to hear from you.
   

  

**Minimum Requirements**
 Education \& Experience: High school diploma or equivalent (Matric). Previous experience in a customer service, receptionist, or administrative role (experience in an optometry, medical, or retail environment is an advantage. Fluent in English and Afrikaans. Availability to work flexible hours, including weekends if required. Knowledge of optical products and medical aid procedures (advantageous). A proactive attitude and willingness to learn. Skills \& Competencies: Excellent communication and interpersonal skills. Strong organisational and multitasking abilities. Proficiency in computer systems and appointment scheduling software. Customer\-focused mindset with a professional and friendly demeanor. Ability to work efficiently in a fast\-paced environment. Attention to detail and accuracy in handling patient information. Computer literacy skills (Word, Excel). Good with sales. Hardworking and a good team player.
   

  

 Duties and Responsibilities
   

  

 Patient Reception \& Customer Service: Greet and welcome patients with a friendly and professional demeanor. Assist patients with check\-ins and ensure they are comfortable while waiting for their appointment. Handle patient inquiries, providing information on services, products, and procedures. Apointment Scheduling \& Management Manage patient appointments, ensuring the schedule runs smoothly. Confirm and remind patients of their upcoming appointments. Coordinate rescheduling and cancellations as needed. Administrative Support: Maintain and update patient records accurately, ensuring confidentiality. Assist with insurance verification and processing claims. Handle general office tasks such as filing, data entry, and organizing patient documentation. Optical Product Assistance: Assist patients in selecting eyewear, offering guidance on frame styles and lens options. Provide information on the different optical products and services offered by the practice. Manage stock and ensure product displays are tidy and well\-organized. Billing and Payment: Process payments for services and products, including handling cash, card payments, and medical aid claims. Assist patients with payment inquiries and billing\-related issues. Coordination \& Communication: Collaborate with optometrists and other staff members to ensure a seamless patient experience. Communicate effectively with patients regarding appointment reminders, follow\-ups, and special promotions. General Practice Support: Maintain a clean and organized front office and waiting area. Ensure all necessary materials and supplies are stocked and available. Assist with any other duties or tasks as needed to support the practice’s daily operations. A frontliner in an optometry practice plays a crucial role in ensuring an excellent patient experience, from the moment they walk in the door to the completion of their appointment.

**Who are we?**
 Sanlam Developing Markets \[SDM] (a wholly\-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry\-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.
   

  

**PURPOSE OF THE ROLE**
 To contribute to an optimal client experience in SRM Branches through speedy reception and referrals
   

  

 of clients and supporting the Branch Manager with administrative duties.
   

  

**Key Responsibilities**
**Branch reception and client support**
* Gain and maintain an understanding of SRM product ranges.
* Greet and welcome clients into the Branch. Assume a coordination role to ensure all clients are


 attended to within allocated SLA timeframes.
   

  

* Conduct an initial screening of client needs and determine an accurate course of action (referral to


 appropriate Branch Consultant, or to a department outside of the Branch).
   

  

* In case of referrals, provide client with sufficient contact information for the relevant party.
* Adhere to and achieve service SLAs (number of clients assisted / referred / etc. within allocated


 timeframes) to ensure a consistent and optimal client experience.
   

  

* When relevant, refer client to the self\-help portal in the branch. Provide (or where necessary,


 coordinate) guidance, and assist the client to navigate through the portal.
   

  

**General branch administration**
* Assume responsibility for coordinating, scheduling and attending to appointments for Branch


 Consultants and the Branch Manager.
   

  

* Collate data and information to support Branch Consultants with reporting.
* Work with Branch Manager and assume a coordination role for Branch maintenance (monitor stock


 levels, arrange repairs or maintenance, order and re\-order replenishable items like tea / coffee / printer
   

  

 cartages, etc.).
   

  

* Respond to and screen incoming phone calls. Where possible, resolve client queries or escalate client


 queries to the right departments / entities / Branch Consultants / Branch Managers.
   

  

* Monitor and process incoming e\-mails, as well as general mail.
* Receive and coordinate deliveries for the Branch, or staff in the branch.
* Oversee and maintain the Branch waiting area – ensuring brochures and other forms / documentation


 are stocked and available.
   

  

* Perform any ad\-hoc requirements as requested by the Retail Branch Manager.


**Qualifications**
 Matric ( Grade 12\)
   

  

**Knowledge And Experience**
**Knowledge**
 Client service principles
   

  

* Knowledge on the Insurance landscape and / or products would be advantageous
* Knowledge of office management systems


**Experience**
 1 year experience in a sales or marketing capacity
   

  

 Experience within insurance branches an advantage
   

  

**Skills And Competencies**
* Proficient in Microsoft office (especially in Outlook and other office management systems)
* Strong communicator (verbally and in writing)
* Strong customer service orientation
* Conflict management skills would be advantageous (dealing with difficult clients)
* Typing skills essential
* Organising skills
* Adaptable and open to learning


**Personal Attributes**
 Interpersonal savvy \- Contributing dependently
   

  

 Decision quality \- Contributing dependently
   

  

 Action orientated \- Contributing dependently
   

  

 Optimises work processes \- Contributing dependently
   

  

**Build a successful career with us**
 We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
   

  

**Core Competencies**
 Cultivates innovation \- Contributing dependently
   

  

 Customer focus \- Contributing dependently
   

  

 Drives results \- Contributing dependently
   

  

 Collaborates \- Contributing dependently
   

  

 Being resilient \- Contributing dependently
   

  

**Turnaround time**
 The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
   

  

**Our commitment to transformation**
 The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

**Additional Information**
**Job Number** 
 26122406
   

  

**Job Category** 
 Rooms \& Guest Services Operations
   

  

**Location** 
 Arthur's Road, Sea Point, Cape Town 8005, South AfricaVIEW ON MAP
   

  

**Schedule** 
 Full Time
   

  

**Located Remotely?** 
 N
   

  

**Position Type** 
 Non\-Management
   

  

**Position Summary**
 Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
   

  

 No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands\-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
   

  

**CRITICAL TASKS**
**Safety and Security**
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.


**Guest Relations**
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.


**Working With Others**
* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.


**Quality Assurance/Quality Improvement**
* Comply with quality assurance expectations and standards.


**Physical Tasks**
* Enter and locate work\-related information using computers and/or point of sale systems.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Read and visually verify information in a variety of formats (e.g., small print).
* Stand, sit, or walk for an extended period of time or for an entire work shift.


**Check\-in/Check\-out**
* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.


**Communications**
* Provide assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.


**Reports/Recordkeeping**
* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks.
* Print contingency lists to have a record of all guests in case of emergency.


**Guest Services**
* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.


**Cash Handling**
* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.


**Policies and Procedures**
* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and department policies and procedures

Guest Experience Expert - Protea Hotel Cape Town Sea Point

**Company Description**
**Join** 
**us at Accor,** 
**where** 
**life pulses** 
**with** 
**passion!**
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status\-quo.
   

  

 By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
   

  

 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
   

  

 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
   

  

 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
   

  

**Hospitality** 
**is** 
**a** 
**work** 
**of** 
**heart** 
**,**
**Join** 
**us and** 
**become** 
**a** 
**Heartist** 
**.**
**Job Description**
**Scope of Position**
 Switchboard Operator are responsible for handling all incoming calls as well as treating all in house guests’ requests 24 hours a day, 7 days a week, in order to ensure their stay at The Pullman Hotel becomes a memorable moment.
   

  

**Specific Responsibilities**
* Responds to all incoming calls complying with corporate governance standards and transfers them to the appropriate destination
* Responds to all in house guests requests and transmits the order to the corresponding department for request to be treated complying with corporate governance standard
* Log all requests and ensures follow up on all of them within standard delay
* Logs and treats wake\-up call requests
* Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel.
* Maintains telephone extension lists updated
* Arranges special deliveries and celebration of special occasions for our guests
* Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
* Handles emergency line and elevators emergency alarms
* Receives and distributes faxes for guests, apartment tenants and internal depts
* Acts in accordance with the standards, conforms to the policies and procedures of corporate governance
* Possesses full command of IRIS, Fidelio, and other Microsoft applications (necessary training will be provided).
* Co\-operates, co\-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
* Ensures knowledge of all facilities, services, and hours of operation in order to respond confidently and effectively to inquiries.
* Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
* Adheres to and promotes all Company Health \& Safety policies and procedures to ensure a safe work environment.
* General administrative duties e.g. Filing, Arrival preparation paperwork, update resort extension and email list, but not limited to.
* Other duties as assigned by Management.


**Talent \& Culture Responsibilities**
 Assist the (Department) Management Team in the following:
   

  

* Establish on\-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
* Induct new staff into the team, department, and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
* Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.


**Systems \& Procedures**
* Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.
* Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
* Complete all duties, and ensure a concise hand over.


**Guest Centric**
* Provide efficient, friendly and professional service to all guests.
* Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
* Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
* Work together with trust so that colleagues and management meet the goals of the department/Hotel.
* Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
* Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
* Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.


**Qualifications**
* Previous experience in a Front Office or Call Center role in a hotel.
* Excellent communication skills in English; additional languages are an advantage.
* Strong computer literacy and familiarity with Opera PMS (or similar systems).
* Polished telephone etiquette and a calm, courteous demeanor under pressure.
* Passion for delivering exceptional guest service and exceeding expectations.
* Ability to multitask, prioritize, and remain composed in a fast\-paced environment.

A Dental Practice in Linksfield, Johannesburg , is seeking a vibrant, well-presented and efficient Dental Assistant/Receptionist to join their team on a full-time basis. This is a dual-role position , requiring a candidate who is comfortable assisting clinically while also managing front desk and administrative responsibilities. Minimum Requirements: Registered with the HPCSA (essential) Previous experience as a Dental Assistant Comfortable performing both clinical and reception/administrative …

DENTAL ASSISTANT/DENTAL RECEPTION | LINKSFIELD, JOHANNESBURG

**JOB DESCRIPTION**

**Assistant Office Administrator**

**Position Title:**

Assistant Office Administrator

**Department / Division:**

Administrative / Operations Support

**Reports To:**

Office Manager / Senior Administrator

**Employment Type / Location:**

Full\-time, Permanent \| \[Insert Location/City]

**1\. Job Purpose**

The Assistant Office Administrator provides essential day\-to\-day administrative, clerical, and operational support to ensure the smooth and efficient running of the corporate office environment. Serving as a primary point of contact for internal staff and external visitors, this role assists in maintaining office systems, organizing records, handling front\-desk reception tasks, and coordinating logistical activities under the guidance of the Office Manager.

**2\. Key Responsibilities \& Duties**

· **Admin Assistant to Management:** Welcome and greet clients, visitors, and vendors professionally. Direct traffic to appropriate personnel and maintain a clean, organized front reception area.

· **Data Entry \& Record Keeping:** Maintain and update electronic and physical filing systems, ensuring accurate entries into files, invoices, supplier records, and contact databases.

· **Office Inventory \& Supplies:** Monitor inventory levels of stationery, office equipment, and pantry supplies. Proactively raise purchase requests and coordinate with vendors to replenish materials within budget parameters.

· **Financial Support Documentation:** Assist the finance team by gathering invoices, processing basic expense claims, receipt matching, and preparing initial documentation for accounts payable processing.

· **General Operational Support:** Ensure office machinery (printers, copiers, shredders) remains functional and coordinate service maintenance calls. Provide ad\-hoc administrative support to various departments as required.

**3\. Minimum Requirements \& Qualifications**

· **Education:** Grade 12 / Matric certificate. A tertiary qualification, diploma, or certificate in Office Administration, Secretarial Studies, or Business Management is highly preferred.

· **Experience:** 1 to 2 years of proven experience working as an assistant, clerk, or junior office administration capacity within a corporate or professional services environment.

· **Technical Skills:** Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and general familiarity with office infrastructure, multi\-line telephone switchboards, and basic cloud tools (OneDrive/Google Drive).

· **Communication Aptitude:** Strong verbal and written English communication skills, with a professional phone etiquette and the capacity to engage stakeholders across all organizational levels.

· **Organizational Capabilities:** Excellent multi\-tasking skills with the ability to prioritize urgent daily tasks efficiently while remaining calm under pressure.

· **Key Attributes:** A high level of punctuality, confidentiality, professional discretion, problem\-solving mindset, and a collaborative team\-player attitude.

Pay: From R8 000,00 per month

Work Location: In person

Office Administrator

We are looking for a confident and service-oriented hospitality professional who takes pride in creating memorable guest experiences. The successful candidate will be reliable, well presented and able to thrive in a fast-paced, luxury 4* hotel environment. Minimum Requirements: South African citizenship Matric / Grade 12 Relevant hospitality qualification Minimum 2 years’ experience in a similar Front Desk / Reception role within a hotel environment Proven working experience on Opera PMS is ess…

Front Office Ambassador

EC Security invites suitably qualified candidates to apply for the position of Frontline Receptionist at our head office. The successful incumbent will be the first point of contact for our clients and visitors and will be responsible for ensuring a professional, welcoming, and efficient reception service. We are seeking a well-presentable, professional, and articulate Receptionist to join our team. Key Responsibilities: Professionally receive and welcome clients, visitors, and contractors. Ans…

Frontline Receptionist

Responsibilities: Welcome and assist patients in a friendly, professional and compassionate manner. Register patients and ensure that all required information is accurately captured and maintained on file, including: Patient details and contact information Residential address Medical aid details Referring doctor information Referral letters Reason for consultation Other relevant medical and administrative documentation Open and maintain patient files on Vericlaim medical software. Manage patien…

Medical Receptionist

Kruger Gate Hotel, situated in Skukuza, Mpumalanga, is seeking a professional, customer-focused, and suitably experienced Front Desk Receptionist to join our team. The Front Desk Receptionist plays an important role in creating a welcoming and professional experience for all guests, visitors, and employees. The successful candidate will be responsible for assisting with guest check-ins, profiling, reception administration, visitor management, telephone and general enquiries, and providing effic…

Receptionist Skukuza

RECEPTIONISTSalaryR10,000 per monthWorking HoursMorning shift: 06:00 – 15:00Afternoon shift: 11:00 – 20:00Includes a 1-hour lunch breakRequired to work every second weekendNo night shiftsRole OverviewWe are looking for a friendly, professional and eager-to-learn Receptionist to join the front desk team.The Receptionist will work closely with the Head Receptionist and will be responsible for assisting guests, handling general reception duties and supporting the smooth daily operation of the prop…

A Receptionist

Minimum requirements: Matric / Grade 12 certificateDiploma or relevant qualification in Accounting, Finance, or a related field35 years relevant post-qualification experience in a finance or accounting environmentPractical knowledge and understanding of accounting and auditing principlesPrevious experience in reception, front-desk, or administrative duties will be an advantageExperience with SAGE ERP or a similar accounting systemAdvanced Microsoft Excel skillsExperience in debtors and creditor…

Accounting Assistant and Receptionist

Five-star safari lodge in the Waterberg region of Limpopo is seeking a warm and professional RECEPTIONIST to join their Front Office team This is a guest-facing, detail-driven role suited to someone who thrives in a fast-paced luxury lodge environment and takes pride in delivering a seamless, personalised guest journey from arrival to departure. Core Criteria: Grade 12 (Matric) or equivalent essential Previous experience using Opera required Previous experience in a Receptionist, Front Office, …

Receptionist

**Additional Information**
**Job Number** 
 26124486
   

  

**Job Category** 
 Rooms \& Guest Services Operations
   

  

**Location** 
 64 New Church Street, Tamboerskloof, Cape Town 8018, South AfricaVIEW ON MAP
   

  

**Schedule** 
 Full Time
   

  

**Located Remotely?** 
 N
   

  

**Position Type** 
 Non\-Management
   

  

**Position Summary**
 Process all guest check\-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check\-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check\-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
   

  

 Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance. Perform other reasonable job duties as requested by Supervisors.
   

  

**CRITICAL TASKS**
**Safety and Security**
 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
   

  

 Maintain awareness of undesirable persons on property premises.
   

  

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
   

  

 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
   

  

 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
   

  

**Policies and Procedures**
 Protect the privacy and security of guests and coworkers.
   

  

 Maintain confidentiality of proprietary materials and information.
   

  

 Follow company and department policies and procedures.
   

  

 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
   

  

 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
   

  

**Perform Other Reasonable Job Duties As Requested By Supervisors.**
**Guest Relations**
 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
   

  

 Address guests' service needs in a professional, positive, and timely manner.
   

  

 Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
   

  

 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g. LEARN) to resolve issues, delight, and build trust.
   

  

 Thank guests with genuine appreciation and provide a fond farewell.
   

  

 Assist other employees to ensure proper coverage and prompt guest service.
   

  

 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
   

  

 Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way).
   

  

**Communication**
 Speak to guests and co\-workers using clear, appropriate and professional language.
   

  

 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
   

  

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
   

  

 Provide assistance to coworkers, ensuring they understand their tasks.
   

  

 Talk with and listen to other employees to effectively exchange information.
   

  

 Exchange information with other employees using electronic devices (e.g.two\-way radios, email).
   

  

**Working With Others**
 Support all co\-workers and treat them with dignity and respect.
   

  

 Develop and maintain positive and productive working relationships with other employees and departments.
   

  

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
   

  

 Partner with and assist others to promote an environment of teamwork and achieve common goals.
   

  

 Quality Assurance/Quality Improvement
   

  

 Comply with quality assurance expectations and standards.
   

  

 Physical Tasks
   

  

 Stand, sit, or walk for an extended period of time or for an entire work shift.
   

  

 Enter and locate work\-related information using computers and/or point of sale systems.
   

  

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 5kg without assistance.
   

  

**Check\-in/Check\-out**
 Process all guest check\-ins by confirming reservations in computer system (e.g. OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
   

  

 Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
   

  

 Set up accurate accounts for each guest upon check\-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
   

  

 Activate room keys using electronic key machine (e.g., Vingcard) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
   

  

 Assign room according to guest request and preferences whenever possible.
   

  

 Verify and adjust billing for guests.
   

  

 Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
   

  

 Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
   

  

 Accommodate requests for room changes when possible.
   

  

 File guest paperwork or documentation.
   

  

 Pre\-register designated guests and prepare key packets.
   

  

 Ensure rates match market codes and that any exceptions are documented and include an explanation.
   

  

 Sell a room/accommodation to guests without reservatio

Guest Experience Expert- Receptionist -  Protea Hotel Fire & Ice! Cape Town

**Administrative Clerk (Remote Position)**

A well\-established Cape Town based car rental company is looking for a dedicated and reliable individual who is self\-motivated, energetic and able to perform well under pressure in a fast\-paced environment.

**Some of the duties include;**

· General administration and data capturing responsibilities

· Creating invoices, quotation, payslips etc.

· Keeping an accurate (shared) calendar and daily schedule

· Keeping track of clients’ payments and money owed

· Respond to client queries via email, WhatsApp and phone in a timely manner

· Assist with website population as required (WordPress)

· Monitoring of GPS system

· Cataloguing and organisation of traffic violations for redirection

**Applicant should have the following qualities;**

. Must have grade 12

· Must live in the Cape Town area

· Must be computer literate and proficient in Excel

· Should be well spoken and able to correspond with digital professionalism

· Must be detail oriented and able to keep meticulous records

· Reliable and honest with an enthusiastic and diligent work ethic

· Be willing to work early, on weekends and overtime as required

· Must be able to self\-manage their time and responsibilities independently

· Be able to work as part of a team

Please note this is remote position; but is a full\-time employment opportunity.

Salary is competitively and market related

PLEASE do not apply if you are an intern or still studying or are looking for a “relaxing” remote opportunity. This is a position is full\-time and fast\-paced.

Work Location: Remote

Administration Clerk

Key Responsibilities: Assist the Front Office Manager with the daily management of the department. Lead, support and motivate the Front Office team to deliver exceptional guest service. Ensure efficient check-in and check-out procedures and accurate guest account management. Handle guest queries, requests and complaints professionally and promptly. Monitor room allocations, reservations and Front Office operations. Ensure compliance with hotel standards, policies and procedures. Assist with sta…

Assistant Front Office Manager

SEEKING EMPLOYMENT * *ADMIN & FINANCE PROFESSIONAL AVAILABLE IMMEDIATELY* *Position:* Personal Assistant Receptionist Front-Desk Stock Controller Office Controller *Location:* Based in *Hatfield, Pretoria* *About Me:* With *years of experience in Administration and Finance*, I offer reliable and professional support to any office team. *Key Skills:* *Fast & Accurate Typist* *Office Administration* - Reports, Filing, Data Capturing *Finance Experience* - Invoicing, Payments, Reconciliations, Bud…

SEEKING EMPLOYMENT. Qualified office admin with decade experience in the office environment

### **Job Advert Summary**


We are seeking a highly motivated and customer\-focused individual to join our team as a Receptionist, also providing administrative assistance to our Dealership departments and the Dealer Principal. As one of the faces of our dealership, you will be responsible for providing exceptional customer service, operating and managing all incoming calls, and ensuring that our customers' needs are met promptly and efficiently directing queries to the correct departments.



You should possess excellent communication skills and be able to work effectively in a fast\-paced environment. Additionally, you should have a positive attitude, be detail\-oriented, and have a passion for delivering outstanding customer service.



If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity!

### **Minimum Requirements**

* Minimum 2 years experience in a receptionist or administrative role (Motor Industry experience essential)
* Proficiency in Microsoft Office (Word, Excel, Outlook)
* Excellent verbal and written communication skills.
* Strong organisational skills with keen attention to detail.
* Ability to multitask, prioritise, and remain calm under pressure.
* Friendly, professional demeanor anhave a positive attitude and willingness to learn
* Fluent in Afrikaans and English

### **Duties and Responsibilities**

* Greet and welcome visitors with warmth and professionalism.
* Answer, screen, and direct incoming calls.
* Maintain a clean and presentable reception area.
* Handle daily mail and deliveries.
* Schedule meetings and appointments.
* Support data entry, filing, and general administration.
* Manage office supplies and place orders as needed.
* Assist staff and management with various administrative tasks.
* Daily processing of Dealership Attendance \& Clock System and Monthly processing for payroll input
* Ad\-hoc duties as required

Receptionist Jobs in Klerksdorp - Page 5

Vacancies (page 5 of 8)