Browse live retail jobs in Johannesburg, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**About this role:**


The Operations Team Leader oversees contractor performance, contract management, coordination, and operational support across assigned stores/clusters to ensure service delivery in line with standards, service level agreements, and legal requirements. While the role has no direct reports, it is responsible for coordinating and overseeing staff operating under the specific contract. The role also drives effective use of the digital App by ensuring employees are trained, issues are resolved and escalated, and digital stakeholders are engaged to keep the App running efficiently.


**What you'll do:**


**Operational Performance and Scheduling**


Oversee contractor performance across assigned stores/clusters to ensure service delivery meets agreed standards, service level agreements, and operational targets.


Coordinate and manage daily and weekly driver availability and scheduling in line with cluster requirements.


Monitor performance exceptions, apply corrective action where appropriate, and escalate disciplinary or penalty\-related matters to the Area Manager.


**Driver Enablement, Support and Engagement**


Maintain regular engagement with contractors to provide operational support, resolve queries, and ensure their needs and concerns are represented in the business.


Provide on\-the\-job guidance and support to improve contractor readiness, service delivery, and alignment to business expectations.


Gather contractor feedback, identify barriers to performance, and support actions to improve the contractor experience and operational effectiveness.


**Digital App Adoption and Stakeholder Coordination**


Drive effective use of the digital app by ensuring employees are trained and supported to use the platform correctly in daily operations.


Monitor app\-related issues, ensure they are resolved or escalated timeously, and track recurring challenges that affect operational delivery.


Work closely with digital stakeholders to address system issues, improve usability, and support efficient app performance.


**Compliance,** Assets and Incident Management


Conduct daily and weekly compliance checks to ensure contractors, assets, and resources meet legal, regulatory, and operational requirements.


Manage the issuing and tracking of assets, uniforms, and campaign\-related items, ensuring all required documentation is completed and submitted accurately.


Report and support the resolution of field incidents and accidents in line with company policies and required reporting standards.


**Continuous Improvement and Reporting**


Identify opportunities to improve contractor self\-service, operational processes, and cluster performance.


Provide input and recommendations to the Area Manager to support continuous improvement and informed decision\-making.


Collate and submit required operational and budget\-related inputs accurately and timeously.


**What you bring:**


Diploma in Supply Chain Management, Transportation, Safety Management or a related field \- (essential).


\+3 years' experience in an operations environment with at least \+1 years' experience in supervisory capacity – (essential).


Familiarity with performance management and improvement – (essential).


Experience in conflict management and resolving operational issues with professionalism and sound judgement – (essential).


Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – (essential).


Experience in retail or FMCG industry \- (desirable).


*We value practical learning experiences,* in the event that a candidate does not have a qualification, demonstrable relevant experience will be considered.  

  



Analytical and problem\-solving skills – Able to explore and analyse various sources of information to come to rational conclusions.


Team leadership – Able to lead, guide, motivate and develop team members. Shows initiative, is proactive and able to build and form a team from scratch.


Team player and collaborative partner – Builds strong relationships. Is open, honest and direct and comfortable giving and receiving feedback. Thinks and acts independently as well as collaboratively.


Operational efficiency – Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.


Strong verbal and written communications skills \- Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with diverse stakeholders.


Planning and organising with a good attention to detail \- Is highly organised, with a focus on execution, quality and improving processes.


Adapting and responding to change \- Able to work under pressure and in a fast paced, changing environment, whilst prioritising tasks, and meeting tight deadlines.


**Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.**


**We are committed to Employment Equity when recruiting internally and externally.**


**Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.**


**If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.**

Pingo Operations Team Leader (Checkers) JHB WestRand

**About the role:**


The Operations Team Leader oversees contractor performance, contract management, coordination, and operational support across assigned stores/clusters to ensure service delivery in line with standards, service level agreements, and legal requirements. While the role has no direct reports, it is responsible for coordinating and overseeing staff operating under the specific contract. The role also drives effective use of the digital App by ensuring employees are trained, issues are resolved and escalated, and digital stakeholders are engaged to keep the App running efficiently.


**What you'll do:**


**Operational Performance and Scheduling**


Oversee contractor performance across assigned stores/clusters to ensure service delivery meets agreed standards, service level agreements, and operational targets.


Coordinate and manage daily and weekly driver availability and scheduling in line with cluster requirements.


Monitor performance exceptions, apply corrective action where appropriate, and escalate disciplinary or penalty\-related matters to the Area Manager.


**Driver Enablement, Support and Engagement**


Maintain regular engagement with contractors to provide operational support, resolve queries, and ensure their needs and concerns are represented in the business.


Provide on\-the\-job guidance and support to improve contractor readiness, service delivery, and alignment to business expectations.


Gather contractor feedback, identify barriers to performance, and support actions to improve the contractor experience and operational effectiveness.


**Digital App Adoption and Stakeholder Coordination**


Drive effective use of the digital app by ensuring employees are trained and supported to use the platform correctly in daily operations.


Monitor app\-related issues, ensure they are resolved or escalated timeously, and track recurring challenges that affect operational delivery.


Work closely with digital stakeholders to address system issues, improve usability, and support efficient app performance.


**Compliance,** Assets and Incident Management


Conduct daily and weekly compliance checks to ensure contractors, assets, and resources meet legal, regulatory, and operational requirements.


Manage the issuing and tracking of assets, uniforms, and campaign\-related items, ensuring all required documentation is completed and submitted accurately.


Report and support the resolution of field incidents and accidents in line with company policies and required reporting standards.


**Continuous Improvement and Reporting**


Identify opportunities to improve contractor self\-service, operational processes, and cluster performance.


Provide input and recommendations to the Area Manager to support continuous improvement and informed decision\-making.


Collate and submit required operational and budget\-related inputs accurately and timeously.


**What you bring:**


Diploma in Supply Chain Management, Transportation, Safety Management or a related field \- (essential).


\+3 years' experience in an operations environment with at least \+1 years' experience in supervisory capacity – (essential).


Familiarity with performance management and improvement – (essential).


Experience in conflict management and resolving operational issues with professionalism and sound judgement – (essential).


Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – (essential).


Experience in retail or FMCG industry \- (desirable).


*We value practical learning experiences,* in the event that a candidate does not have a qualification, demonstrable relevant experience will be considered.


Analytical and problem\-solving skills – Able to explore and analyse various sources of information to come to rational conclusions.


Team leadership – Able to lead, guide, motivate and develop team members. Shows initiative, is proactive and able to build and form a team from scratch.


Team player and collaborative partner – Builds strong relationships. Is open, honest and direct and comfortable giving and receiving feedback. Thinks and acts independently as well as collaboratively.


Operational efficiency – Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.


Strong verbal and written communications skills \- Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with diverse stakeholders.


Planning and organising with a good attention to detail \- Is highly organised, with a focus on execution, quality and improving processes.


Adapting and responding to change \- Able to work under pressure and in a fast paced, changing environment, whilst prioritising tasks, and meeting tight deadlines.


**Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.**


**We are committed to Employment Equity when recruiting internally and externally.**


**Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.**


**If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.**

Pingo Operations Team Leader (Checkers) JHB North

**About the role:**


The Operations Team Leader oversees contractor performance, contract management, coordination, and operational support across assigned stores/clusters to ensure service delivery in line with standards, service level agreements, and legal requirements. While the role has no direct reports, it is responsible for coordinating and overseeing staff operating under the specific contract. The role also drives effective use of the digital App by ensuring employees are trained, issues are resolved and escalated, and digital stakeholders are engaged to keep the App running efficiently.

**What you'll do:**

**Operational Performance and Scheduling**


Oversee contractor performance across assigned stores/clusters to ensure service delivery meets agreed standards, service level agreements, and operational targets.


Coordinate and manage daily and weekly driver availability and scheduling in line with cluster requirements.


Monitor performance exceptions, apply corrective action where appropriate, and escalate disciplinary or penalty\-related matters to the Area Manager.


**Driver Enablement, Support and Engagement**


Maintain regular engagement with contractors to provide operational support, resolve queries, and ensure their needs and concerns are represented in the business.


Provide on\-the\-job guidance and support to improve contractor readiness, service delivery, and alignment to business expectations.


Gather contractor feedback, identify barriers to performance, and support actions to improve the contractor experience and operational effectiveness.


**Digital App Adoption and Stakeholder Coordination**


Drive effective use of the digital app by ensuring employees are trained and supported to use the platform correctly in daily operations.


Monitor app\-related issues, ensure they are resolved or escalated timeously, and track recurring challenges that affect operational delivery.


Work closely with digital stakeholders to address system issues, improve usability, and support efficient app performance.


**Compliance,** Assets and Incident Management


Conduct daily and weekly compliance checks to ensure contractors, assets, and resources meet legal, regulatory, and operational requirements.


Manage the issuing and tracking of assets, uniforms, and campaign\-related items, ensuring all required documentation is completed and submitted accurately.


Report and support the resolution of field incidents and accidents in line with company policies and required reporting standards.


**Continuous Improvement and Reporting**


Identify opportunities to improve contractor self\-service, operational processes, and cluster performance.


Provide input and recommendations to the Area Manager to support continuous improvement and informed decision\-making.


Collate and submit required operational and budget\-related inputs accurately and timeously.

**What you bring:**


Diploma in Supply Chain Management, Transportation, Safety Management or a related field \- (essential).


\+3 years' experience in an operations environment with at least \+1 years' experience in supervisory capacity – (essential).


Familiarity with performance management and improvement – (essential).


Experience in conflict management and resolving operational issues with professionalism and sound judgement – (essential).


Proficient in Microsoft Office 365 with a focus on applicable tools to execute areas of function – (essential).


Experience in retail or FMCG industry \- (desirable).


*We value practical learning experiences,* in the event that a candidate does not have a qualification, demonstrable relevant experience will be considered.


Analytical and problem\-solving skills – Able to explore and analyse various sources of information to come to rational conclusions.


Team leadership – Able to lead, guide, motivate and develop team members. Shows initiative, is proactive and able to build and form a team from scratch.


Team player and collaborative partner – Builds strong relationships. Is open, honest and direct and comfortable giving and receiving feedback. Thinks and acts independently as well as collaboratively.


Operational efficiency – Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively. Diligently staying on top of the details and understanding how they fit into the big picture.


Strong verbal and written communications skills \- Able to communicate ideas and suggestions in a logical, convincing and compelling manner. Able to communicate effectively with diverse stakeholders.


Planning and organising with a good attention to detail \- Is highly organised, with a focus on execution, quality and improving processes.


Adapting and responding to change \- Able to work under pressure and in a fast paced, changing environment, whilst prioritising tasks, and meeting tight deadlines.

**Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.**


**We are committed to Employment Equity when recruiting internally and externally.**


**Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.**


**If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.**

Pingo Operations Team Leader (Checkers) JHB

**KEY RESPONSIBILITIES:**  

**Store Placement:**  

Be placed in stores according to the HP Retail Store Base and current structure, ensuring optimal coverage and representation.
  
  

**Policy Adherence:**  

Follow the policies and guidelines communicated by the store, maintaining compliance with regulations and standards.
  
  

**Weekly Meetings:**  

Meet with the Area Manager once a week for reports, concerns, feedback, plans, directives, and material handover such as POSM and challenges.
  
  

**Weekend Activations:**  

Conduct weekend activations as mandatory activities, engaging with customers and promoting HP products.
  
  

**Execution Excellence:**  

Secure the \#1 position in store for all executions, ensuring optimal visibility and prominence of HP products.
  
  

**Price Ticket Maintenance:**  

Ensure daily maintenance of correct price tickets in store, both on and off promotion, to accurately reflect pricing and promotions.
  
  

**Merchandising Execution:**  

Execute in\-store merchandising according to HP and Retailers' directives and/or planograms, maintaining consistency and quality.
  
  

**Relationship Building:**  

Build fruitful relationships with retailers and their staff, fostering collaboration and support for HP products.
  
  

**Professionalism:**  

Adhere to a dress code supplied by HP, always presenting a professional and polished image.
  
  

**Demonstrations and Engagement:**  

Conduct demonstrations as required and aligned with key SKUs and product focus, engaging with customers to showcase product features and benefits.
  
  

**Hygiene and Maintenance:**  

Ensure demo product maintenance and hygiene, always keeping demonstration materials clean and presentable.
  
  

**Event Support:**  

Provide support to retailers when HP Brand is involved with store\-related events or activities, contributing to the success of promotional initiatives.
  
  

**QUALIFICATIONS AND SKILLS:**  

High school diploma or equivalent required; additional education or training in sales or marketing preferred.
  
Previous experience in retail sales, customer service, or brand promotion preferred.
  
Excellent communication and interpersonal skills, with the ability to engage effectively with customers and retailers.
  
Strong presentation skills, with the ability to showcase product features and benefits in a compelling manner.
  
Detail\-oriented with a focus on execution excellence.
  
Ability to work independently and manage time effectively in a fast\-paced retail environment.
  
  

**ATTRIBUTES:**  

Enthusiastic and outgoing with a passion for customer engagement.
  
Professional demeanour with a commitment to representing the HP brand with integrity.
  
Adaptability and flexibility to work weekends and accommodate changing schedules.
  
Team player with a collaborative mindset and willingness to support team objectives

PRODUCT CONSULTANT

**Listing reference:** 026149
**Listing status:** Online
**Apply by:** 27 August 2026
##### **Position summary**


**Industry:** Pharmaceutical Sector
**Job category:** FMCG, Retail, Wholesale and Supply Chain
**Location:** Johannesburg
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Bassonia and will report to the Dispensary Manager.
##### **Job description**


**Job Objectives:**


* Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines


* Dispensing of scripts and or any other claiming/capturing related procedure


* Accurate and complete handling of all profiles worked on


* Interact with health care professionals where needed


* Problem solving and follow up of queries


* Interact with customers via telephone or other means regarding medication and Healthcare Services


* Handling of queries regarding prescriptions


* Patient Profile management


* Assist with Chronic authorizations in collaboration with the medical aid team


* Liaison with all other departments


* Ad hoc requirements as per operational requirements


* High standards of customer service and care


* Efficient stock control and administration, including repacking of medicine


* Efficient dispensary administration


* Accurate compounding


* Provision of general health advice


* High standards of housekeeping and merchandise display

  

**Knowledge:**


* Product knowledge (including OTC)


* SAPC and relevant legal knowledge


* Sound knowledge of the chronic authorization process and procedures


* Customer service orientated


* Ethical working practice and compliance

  

**Skills:**


* Computer literacy (MS Office)


* Service orientated


* Team Player


* Integrity


* Accuracy and attention to detail


* Be able to use initiative in order to provide patient satisfaction


* Effective time management skills


* Adaptability


* Positive attitude


* Be able to work under pressure

  

**Competencies:**


* Adhering to Principles and Values


* Working with People


* Delivering Results and Meeting Customer Expectations


* Following Instructions and Procedures


* Relating and Networking


* Planning and Organising


##### **Minimum requirements**


**Experience:**


* Minimum 1 year in the role of Pharmacist Assistant Post Basic


* Retail Experience

  

**Education:**


* Further Education and Training Certificate Pharmacist Assistance (Essential)


* Valid registration with SAPC

Pharmacist Assistant QPB

**Title:** Level 3 SOC Analyst


**Location:** Johannesburg, 5 days a week onsite


**Work Hours:** 9\.00\-17\.30


**Job type:** Full\-Time Permanent


**Salary:** Negotiable / DOE  



  

  

  

**About Us**

  

Integrity360 is a leading independent cybersecurity and PCI specialist operating across Europe, Africa, the Caribbean, and North America. The company has office locations in Ireland, the UK, Bulgaria, Italy, Sweden, Spain, Lithuania, Ukraine, Africa, the Caribbean, and Canada, supported by seven Security Operations Centres (SOCs) located in Dublin, Sofia, Madrid, Stockholm, Rome, Johannesburg and Cape Town.  



  

With over 780 employees, including more than 585 dedicated cybersecurity professionals, Integrity360 delivers a full suite of professional, support, and managed security services. These span the complete cyber risk lifecycle, from identification and prevention to detection, response, and recovery. Integrity360 supports over 3000 mid\-market and enterprise organisations across sectors including financial services, insurance, government, healthcare, retail, telecommunications, and utilities.  



  

At Integrity360, people come first. We invest heavily in learning, development and progression, fostering a dynamic culture where innovation, collaboration and continuous growth are at the heart of what we do. If you're ready to take your cyber security career to the next level, we’d love to hear from you.  



  

  

  

**Job Role / Responsibilities**

  

In this role, you will act as a Level 3 escalation point within the MDR/SOC function, providing advanced technical support to Level 2 analysts during complex or high\-severity investigations. You will be expected to bring deep operational knowledge across modern security technologies, including SIEM, EDR, Network Intrusion Detection Systems, SOAR, DLP and related security monitoring platforms.
  

  

The Principal SOC Analyst will support the investigation, containment and remediation of advanced threats, ensuring that incidents are analysed in the correct business and technical context. The role requires strong hands\-on experience in security operations, incident response, threat analysis and detection tuning, as well as the ability to work directly with customers and internal stakeholders to improve detection capability and strengthen cyber security posture.
  

  

You will contribute to the continuous improvement of the MDR service by supporting the definition of security monitoring strategies, improving detection logic, tuning security technologies, reviewing investigation processes and advising customers on technical optimisation opportunities. A strong understanding of malware behaviour, adversary tactics, techniques and procedures, and emerging threats will be critical to success.  



  

**Primary Duties/Responsibilities include:**

  

  

* Act as the Level 3 escalation point for advanced, complex or high\-impact security investigations.
* Support Level 2 analysts during complex investigations, providing technical guidance, validation and direction.
* Perform in\-depth analysis of security events, alerts, logs, endpoint telemetry, network traffic and other relevant data sources.
* Lead advanced incident investigations, including scoping, containment, eradication and remediation recommendations.
* Analyse malicious activity, suspicious files, attacker behaviour and adversary TTPs.
* Support customers from a technical perspective in the optimisation, tuning and improvement of their security monitoring capabilities.
* Review and improve SIEM, EDR, NIDS, SOAR and other security tool configurations to reduce false positives and improve detection quality.
* Contribute to the development and refinement of detection use cases, correlation rules, alerting logic and investigation playbooks.
* Support the definition of customer security monitoring strategies based on risk profile, threat landscape and available telemetry.
* Provide technical recommendations to strengthen customer cyber security posture and improve resilience against current and emerging threats.
* Conduct threat hunting and proactive analysis based on indicators, behaviours, intelligence and attack patterns.
* Document investigation findings, evidence, timelines, containment actions and remediation recommendations in a clear and structured manner.
* Prepare and deliver technical reports to customers, partners and internal stakeholders.
* Monitor trusted sources for emerging threats, vulnerabilities and adversary activity relevant to customer environments.
* Contribute to the continuous improvement of SOC processes, procedures, documentation and knowledge base material.
* Develop and maintain proficiency in Integrity360’s MDR technologies, processes, and service offerings, applying this knowledge to improve customer outcome and service
Support mentoring and technical development of Level 1 and Level 2 analysts, promoting best practices, investigative methodologies and operational excellence across the SOC.  
* 

  

  

  

  

**Desired Skills**

  

  

* Strong hands\-on experience in Security Operations Centre or MDR environments.
* Deep operational knowledge of SIEM, EDR, Network Intrusion Detection Systems, SOAR, DLP and related security monitoring technologies.
* Strong experience with security event triage, correlation, investigation and escalation.
* Ability to analyse endpoint, network, identity, cloud and application telemetry in support of complex investigations.
* Experience with SIEM query languages and detection logic, such as KQL, SPL, Sigma or equivalent.
* Experience tuning security controls and detection content to improve alert fidelity and reduce false positives.
* Strong understanding of attacker tactics, techniques and procedures, including MITRE ATT\&CK.
* Ability to perform host\-based and network\-based threat analysis.
* Experience analysing packet captures, endpoint artefacts, logs, scripts, documents and potentially malicious files.
* Strong understanding of incident response lifecycle, including preparation, identification, containment, eradication, recovery and lessons learned.
* Strong understanding of enterprise network architecture, TCP/IP, firewalls, proxies, VPNs, DNS, email security and cloud environments.
* Understanding of security protocols, encryption technologies and common authentication mechanisms.
* Experience supporting customer\-facing technical discussions, including investigation reviews, tuning recommendations and posture improvement activities.
* Ability to manage multiple complex incidents and make effective decisions under pressure.
* Strong written and verbal communication skills, with the ability to explain technical findings to both technical and non\-technical stakeholders.
* Experience with Microsoft Sentinel, Microsoft Defender, Splunk, QRadar, CrowdStrike, SentinelOne, Palo Alto, Suricata, Zeek, Snort or similar technologies is highly beneficial.
* Experience with cloud security monitoring across Microsoft Azure, AWS or Google Cloud is beneficial.
* Experience with threat hunting, detection engineering or purple team activities is beneficial.
Ability to produce clear technical documentation, investigation reports and customer\-facing recommendations.  
* 

  

  

**Certifications/Qualifications**

  

  

* Security industry certifications such as GCIH, GCFA, GCIA, GNFA, GCTI, GSEC, CISSP, CySA\+, SC\-200, AZ\-500 or equivalent are highly beneficial.
* Minimum 5 years of experience in cyber security, including experience in SOC, MDR, incident response, CSIRT or cyber security operations environments.
* Proven experience handling complex security incidents and supporting advanced investigations.
* Willingness and ability to undertake training on Integrity360's MDR solutions, platforms and operational methodologies.
Working knowledge of SIEM, EDR, SOAR, NIDS, DLP and threat intelligence platforms.  
* 

  

\#L1\-GB1

L3 SOC Analyst - Johannesburg

**Job Description**
===================

To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection. This job applies relevant Money Management principles to deepen client engagement, drive Vertical Sales Index (VSI) growth, and strengthen long\-term client retention and entrenchment.  

  

Welcome to FNB, the home of the \#changeable. We design shape shifters and deliver products and services that make us incredibly proud of people that make it happen.


As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.


**Role Purpose:**  

To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.


**Are you someone who can:**

* Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
* Identify and utilize opportunities for revenue growth to deliver on sales targets.
* Provide appropriate banking and financial solutions across an allocated portfolio of clients.
* Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
* Ensure compliance with legislative and audit requirements and adherence to relevant processes.
* Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
* Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
* Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
* Participate in planned activities that are appropriate for own development.
* Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
* Deliver internal and external customer service excellence through adherence to quality service standards.
Prevent wastage and identify process improvements to contain and reduce costs.  
* 

  

You will be an ideal candidate if you:


* Relevant NQF7 Level Degree in Finance, Economics or Accounting.
* Completed RE5 qualification.
* Preferred Qualification \- Certified Financial Planner (CFP)
* Experience \- 3 to 5 years’ experience in Banking, Investment, Financial Planning, Wealth
* Management, and client facing environment.
* Full understanding of money management principles

Candidates are required to have sign\-off on the following sub\-categories:
* 1\.3 Long\-Term Insurance subcategory B1
* 1\.4 Long\-Term Insurance subcategory C
* 1\.5 Retail Pension Benefits
* 1\.14 Participatory Interests in a Collective Investment Scheme
* 1\.17 Long\-term Deposits
* 1\.18 Short\-term Deposits
* 1\.22 Long\-term Insurance subcategory B1\-A

  

You will have access to:
* Sound working knowledge of required business\-related systems.
* Sound working knowledge of Banking and Financial Services Regulatory requirements.
* Knowledge on wealth management creation and accumulation
* Wealth protection or risk knowledge.

**You can be a match if you have;**

* Excellent knowledge of global financial markets and current affairs
* Ability to match client needs with appropriate product solutions.
* Excellent project management skills and able to plan and organize work independently.
* Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
* Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.

\#LI\-NK3


\#POST


\#FNB  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

30/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Private Wealth Advisor

**Job Requisition and Recruiter Details**
**Title:** Senior Product Manager: Client Value Proposition \& Journey Optimisation  

**Requisition:** 147204  

**Department:** PDI (Home Loans Product)  

**Role Type:** Strategic Product / Client Proposition / Journey Management  

**Closing Date:** 19 August 2026  

**Recruiter:** William Mtsweni
Job Family
Project, Process and Product
Career Stream
Product
Leadership Pipeline
Manage Self: Professional**Job Purpose**

The Senior Product Manager: Client Proposition \& Client Journey Optimisation is accountable for defining, shaping, and continuously improving the Home Loans client value propositions and end\-to\-end customer journeys across key client segments. The role ensures that the Home Loans business delivers compelling, differentiated, commercially viable, risk\-aligned, and client\-centred propositions across Personal, Private Clients, and Private Wealth segments and becomes the bridge between what the bank promises clients and what clients experience. This role connects client insight, product strategy, sales performance, credit appetite, pricing, digital enablement, operational fulfilment, and post\-sale servicing into a coherent client experience that supports sustainable balance sheet growth and improved client outcomes.**Job Responsibilities**
**Client Value Proposition Strategy**  

Develop and manage the Home Loans client value proposition architecture across priority segments and client needs.
* Define differentiated Home Loans value propositions for Personal, Private Clients, and Private Wealth segments.
* Translate client needs from external engagements, market trends, competitor insights, and internal performance data into actionable proposition opportunities.
* Identify propositions for key life stages and client moments, including first\-time buyers, repeat buyers, switchers, investors, self\-employed clients, high\-net\-worth clients, and retention segments.
* Design and build propositions that are commercially viable, operationally deliverable, and aligned to credit appetite.
* Work with Pricing, Credit, Sales, Segment and Marketing teams to convert proposition ideas into executable offers.
* Ensure the proposition is not limited to marketing messaging, but influences product features, channel experience, pricing, service standards, and fulfilment design.

  


**Customer Journey Management**  

Own and continuously improve the end\-to\-end Home Loans client journeys across Acquisition, Onboarding, Servicing, Further lending, and Client Retention.
* Map, manage, and optimise priority Home Loans journeys from a client, banker, broker, and operational perspective.
* Identify pain points, drop\-offs, delays, rework, communication failures, and experience gaps.
* Use data and client feedback to prioritise journey interventions with the greatest client, commercial, and operational impact.
* Define target\-state journeys aligned to the intended client propositions.
* Partner with Channel, Operations, Credit, Risk, Marketing, and external partners to improve journey outcomes.
* Ensure journeys are designed with clear client communication, transparency, responsible lending, and status visibility.
* Track whether the client experience is delivering the proposition promise.

  


**Commercial and Growth Enablement**  

Support profitable Home Loans growth through better proposition design, improved conversion, higher retention, and stronger client penetration. Identify commercial leakage points across the client journey, including application abandonment, low approval\-to\-registration conversion, application drop\-offs, and post\-approval drop\-offs.
* Partner with channel distribution teams to improve proposition adoption and client conversion.
* Support targeted campaigns and segment\-specific growth initiatives.
* Use proposition and journey insights to inform pricing, retention, cross\-sell, and client deepening strategies.
* Ensure growth initiatives are aligned to the bank’s risk appetite and quality\-of\-book expectations.

  


**Risk, Credit and Regulatory Alignment**  

Ensure Home Loans propositions and journeys are designed within the bank’s credit risk appetite and responsible lending obligations.  

Responsibilities include:
* Partner with Credit Risk to ensure propositions support sustainable, quality lending.
* Embed responsible lending and affordability considerations into proposition and journey design.
* Ensure journey changes do not create conduct risk, regulatory risk, operational risk, or poor client outcomes.
* Support clear communication to clients regarding approvals, declines, conditions, pricing, and affordability outcomes.
* Balance growth aspirations with disciplined risk selection and portfolio quality.
 **Job Responsibilities Continue**
**Client Insights, Analytics and Performance Management**  

Use data, analytics, research, and client feedback to drive evidence\-based proposition and journey decisions.  

Responsibilities include:
* Define and track key proposition and journey performance metrics.
* Use client feedback, complaints, NPS, effort scores, operational data, sales funnel data, and credit data to identify improvement opportunities.
* Develop dashboards and reporting packs that show proposition performance and journey health.
* Gather insights and convert it into actionable recommendations for leadership decision\-making.
* Establish a regular proposition and journey review cadence with key stakeholders.

  


**Cross\-Functional Delivery and Stakeholder Management**  

Act as the integrator across product, segment, sales, operations, marketing, credit, risk, and analytics teams.  

Responsibilities include:
* Lead cross\-functional working groups to solve priority proposition and journey problems.
* Influence stakeholders without direct line authority.
* Translate strategic intent into practical delivery requirements.
* Ensure clear ownership of journey fixes across teams.
* Escalate structural blockers that prevent the business from delivering the intended client experience.
* Build strong relationships with internal and external partners involved in the Home Loans value chain.

  


**People management and leadership:**
* Identify areas of resource inefficiencies and promote optimisation through promoting multi\-skilling and addressing capacity gaps by reviewing and improving people processes.
* Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
* Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
* Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy.
* Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
Essential Qualifications \- NQF Level
* Matric / Grade 12 / National Senior Certificate
* Advanced Diplomas/National 1st Degrees
Preferred Qualification
* Bachelor’s degree (Required):  

**Preferred fields:** Commerce and Business studies, Informatics, Behavioural Economics, Customer Experience and Design, Industrial Psychology, Information Systems or related disciplines.
Preferred Certifications
* Industry/Product specific
Minimum Experience Level
* Minimum 7 to 10 years’ relevant work experience in one or more of the following:


* Product Management
* Client Value Propositions
* Customer Journey Design and Management
* Service Design
* Digital or Process Improvement roles


* Exposure to Retail banking, financial services and Mortgages is essential
**Technical / Professional Knowledge**
* Communication Strategies
* Data analysis
* Govern

Product Development Manager II

### **Location: Johannesburg, South Africa**

#### **Responsibilities:**

* Greet and assist customers as they enter the store
* Provide exceptional customer service by understanding customer needs and offering suitable products
* Handle customer inquiries and resolve any issues or complaints in a professional manner
* Keep up\-to\-date with product knowledge and promotions to effectively assist customers
* Collaborate with team members to achieve sales targets and store goals.

#### **Requirements:**

* A Passed matric or equivalent
* Strong communication and interpersonal skills
* Friendly, approachable, and customer\-focused attitude
* Ability to work flexible hours, including weekends and holidays
* Ability to stand for extended periods and lift moderate weights
* Proactive, reliable, and able to work independently or as part of a team
* Enthusiasm for retail and a passion for helping customers


Join our dynamic team and help create an exceptional shopping experience for our customers in Johannesburg!

Retail Sales Assistant(No Experience)

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Retail Account Director

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Youth Retail Sales Development Program July 2026

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Retail Bakery in the Sandton area is looking for a Pastry Chef. Applicants must have 5 or more years' baking experience in a retail / wholesale environment. Must have solid experience in creating a wide variety of breads, desserts, and pastries. Suitable applicants will also have the ability to manage stock and maintain quality control. Applicants must be well spoken, have good organizing skills and must be able to work unsupervised. Must have experience in a high volume setting. Salary R 15 – …

Retail Pastry Chef - Sandton

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Account Director-Retail

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Global Retail & Omnichannel Director

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Unemployed Youth looking for a job in retail stores

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Retail Assistant

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Retail Jobs in Johannesburg - Page 7

Vacancies (page 7 of 8)