Browse live admin jobs in Sandton, Gauteng. Also searched as administrator jobs in Sandton. Salaries, top employers and how to apply. Updated regularly.

**Job Description**  

To promptly and efficiently assist the department by providing an efficient and effective administrative role to achieve business objectives and to provide support to the various stakeholders

 **Qualification and Experience** **Qualifications:**


* National Diploma in Commerce or equivalent.


**Knowledge and Experience:**


* Minimum of 2\-5 years’ experience in a Financial Services administrative environment
* Understanding and knowledge of the investment process
* Experience in Customer Service and Care
* Experience in collection of data is essential
* Experience and knowledge of the SAP system will be advantageous
* Basic Excel Skills is essential
* The ability to operate in a multi\-tasking and demanding environment

 **Roles and Responsibilities**  

* **Monitoring terminal draw dates** to ensure they don’t expire and extend before expiry.
* Tracking of undrawn commitments and **updating SAP with forecasted draw**s by consulting with clients and validating the draws with relevant stakeholders (e.g. Segments and Strategic Business Units)
* **Initiate and support disbursements** processes and engage with relevant stakeholders to confirm conditions are met and gaps are communicated accordingly.
* **Tracking and forecasting collections** (such as Capital, Interest, Dividends, Sweeteners, Cash Sweeps, Settlements, Guarantees Fees etc.) by using SAP and send statements to clients to confirm payment. Ensure that memos are done to remove clients from debit order, when they are unable to pay.
* I**nvestigate non\-payment** by IDC clients via emails and/or telephone calls. Follow**\-up on arrears/ outstanding payments** \& capturing status on the collections made \& allocations of payments on SAP. Issue LODs for overdue payments \& place clients on alternate rate where applicable.
* Generate and complete **settlement documentation**, including r**elease of securities**
* Ensure that a**ll IDC securities are registered**, registration documents are loaded on Docupedia and update SAP to reflect correct security (e.g. SNBs, Mortgage Bonds and GNBs).
* Ensure **updated valuations reports** on IDC security are done by the relevant IDC Dept, once expired \& timeous request of new valuations to be done by providing the relevant information (e.g. assets register lists with serial numbers).
* **Timeous collection of Financial Statements** (ensure that the AFS \& Management Accounts are accurate \& complete with at least an Income Statement, Balance Sheet \& Cashflow Statement). Timeous \& accurate monthly updating on SAP. Issue LODs for overdue data \& place clients on alternate rate where applicable.
* **Capture AFS on the risk** grading tool and notify relevant parties to finalise the risk grade.
* **Accurate \& timeous collection and monitoring** of client compliance with undertakings and capturing received undertakings into SAP (e.g. client budgets \& FICA/corporate governance information). Issue LODs for overdue data \& place clients on alternate rate where applicable.
* **Collecting jobs information** from clients timeously. Check that the documents received are correct \& comply with audit requirements. Issue LODs to clients for overdue jobs data \& place clients on alternate rate where applicable.
* **Timeously attend to client requests** such as audit confirmations, statements, reconciliations, cancellations, undrawn amounts etc.
* Follow up on **Letters of Amendment (LOAs)** from \& ensure implementation on SAP.
* Prepare memos for non\-material approvals.
* Ensure that both manual and electronic **filing system is up to date** including saving on Docupedia or any applicable filing system.
* **Ensure that an accurate database of all business partners** is maintained and is up to date including, contact numbers, contact persons, physical and postal addresses, e\-mail addresses etc.
* Carry out any other ad\-hoc activities including capturing requirements and any other administrative duties effectively and efficiently.
* Efficient and Service Excellency to be provided to both internal and external stakeholders

  

**Job Requirements** **TECHNICAL COMPETENCIES**


* Stakeholder Management
* Customer Insight and Focus
* Analytical Thinking
* Information Searching
* Process Orientation
* Attention to Detail
* Report Writing


**BEHAVIOURAL COMPETENCIES**


* Planning Organising
* Relationship Building
* Self starter / Pro\-active
* Willing to Learn

  

Job Reference: IDC00817

Portfolio Administrator

Hospitality and Outdoor – New Vacancy – Creditors Administrator Luxury Lodge Group – Sandton – Gauteng An established hospitality and travel operation is seeking an experienced Creditors Administrator to join its finance team in Sandton. This permanent position is ideal for a detail-oriented finance professional who understands the importance of accurate supplier payments, strong financial controls and responsive service within a fast-paced hospitality environment. The successful candidate will…

Creditors Administrators

Business Unit: Discovery Health
Function: Talent Management
Date: 16 Sept 2026
**Key Purpose**


The successful incumbent will be principally responsible for all data analysis within the Health People space. This includes but isn’t limited to, gathering and compiling relevant data sets and identifying important trends on all people related matters.

  

  

**Key outputs**

  

* The Data Analysis
* Capturing of relevant HR data
* Exit and Orientation Interview trending and presentation
* Analysis of performance data and drive completion
* Update and maintain headcount data to ensure all relevant fields are complete
* Liaising with relevant staff to source specific information
* Driving of various adhoc projects as requested
* Logging of relevant calls on the Service Now platform
* Researching relevant topics and compiling communication for this
* Identify HR data patterns, trends and correlations that support HR related decisions.
* Collaborate with the HR community to identify data driven solutions.
* Stay current with industry best practices and emerging trends in HR analytics.
* Preparing of data driven presentation slides
  

**Competencies and Skills**


**Behavioural Competencies**

  

* Strong focus on Service Excellence.
* Takes Initiative.
* Process and Task driven.
* Attention to detail.
* Uses discretion when dealing with confidential correspondence/information
* Manages time effectively.
* Works in a systematic, methodical and orderly way, within strict SLAs.
* Works productively in a pressurized environment
  

**Knowledge**

  

* Discovery Health processes
  

**Skills**

  

* Excellent verbal and written communication skills;
* Interpersonal skills
* Strong Relationship skills.
* Strong Collaboration skills.
  

**Education and Experience**


**Minimum Requirements:**

  

* Matric (minimum of 50% for English)
* Completed (N6\) in Human Resources at a TVET College.
* Qualification must have been completed within the last 18 months
  

**Technical Skills and Knowledge**

  

**Essential:**

  

* Analytical
* Strong communication skills
* People Savvy
* Problem Solver
* Advanced proficiency in MS suite (MS Excel and PowerPoint)
* Specific experience in doing v\-look up, pivots and formulas on excel.

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Internship: HR Administrator

NFB Asset Management is a botique asset management company based in Sandton, Johannesburg and are seeking to employ a Compliance and Administrative Assistant to provide compliance and administrative support. KEY RESPONSIBILITY AREAS: Compliance Assistant Responsibilities FAIS: Financial Advisory and Intermediary Services Act (FAIS) To maintain a FAIS Compliance Risk Management plan for the business as required. To ensure that there is a strong and effective FAIS policy and procedures manual in …

Compliance and Administrative Assistant

Business Unit: Discovery Invest
Function: Compliance
Date: 16 Sept 2026
**About Discovery**
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  

**About Invest**
Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared\-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.  

**Key Purpose**


**About Finance (Funds, Compliance and Operational Risk)**
The Operational Risk and Compliance area within the Discovery Invest finance regulates all Compliance functions, product/supplier contracts and controls all Life, CIS, and Employee benefits funds available on the platforms. (Internal and external). This team is ultimately responsible and supports the Product supply area, product development and the Finance area of Discovery Invest. Part of the function includes, drafting/reviewing all agreements with Asset managers, Management companies, Discretionary fund managers and Product suppliers, ensuring funds suitability, availability to business areas and to ensure the business area complies with relevant legislation  

As part of the process, this includes start to end processes, including relationship management, contracting (New and amendments), fund availability/changes, implementation, with various external vendors, administrators, trustees, regulators and liaising with external custodians/partners in various jurisdictions (Local and Offshore).  

**Key Purpose**
The Operational Compliance Officer is a critical role that has the responsibility of ensuring that, contracts, fund management are managed swiftly and efficiently, in terms of communicating to internal and external providers and the various system/ business teams
Since the Junior Operational Compliance has such a wide range of functions, the role will overlap with various functions / initiatives / responsibilities.  

**Responsibilities**


* Assist, drive and ensure quick turnaround on all new contracts and agreements
* Facilitate the updates to forms, contracts e.g. in the case of fund/fund class changes
* Assist with Corporate Actions Impact Analysis Local and offshore
* Assist with External fund setup and amendments
* Assist with compiling due diligence documents for Internal and external companies
* List, obtain and file copies of all compliance reports for Discovery Life and Invest (record keeping)
* Assist with Product development (practical implementation and communication
* Ballots, fund class changes
* Maintaining the Fund database and LEI registers
* Client communication
* Assist with compliance oversight and reporting functions
* Assist with Overseeing/Monitoring the external service providers
* Technical advice
* Assist with DFM brokers onboarding and rebalances
* Assist with new account opening, local and offshore
* Assist Adhoc business requests
* Assist with reports to regulators or external providers
* Assist with Compliance queries
* Regulatory Knowledge Base build up \& maintenance
* Assist with Regular reporting to stakeholders (Management, Business owners)
* Opportunity to get involved with business during the launch/setup phases of any new initiatives as well as operational exposure to the business
* Opportunity to gain exposure to all the other finance functions including multi\-management, product supply (asset\-liability matching), reporting and tax.
  

**Education and Experience**
**Education**
* BSC/BCOM/LLB/ or any related qualification
  

**Experience**
* 2 years in similar role/ level
* Strong communication skills (Written and verbal)
* Strong analysis skills
* MS Excel
* MS: Word
* 2 – 3 years of experience in an investment environment
* Exposure to legal environment – Advantageous
* Exposure to a Fund Administration/– Advantageous
  

**Required Competencies**


* Drives Results
* Values Driven
* Optimistic
* Learns on the Fly
* Resilient
* Instils Trust
* People Savvy
* Problem Solver
* Attention to detail
  

**Preferred skills**


* Financial/Legal Acumen
* Investment Acumen
* Excellent verbal and written communication skills
* Highly motivated self\-starter who takes initiative
* Analysis and Problem assessment skills
* Ability to operate in a pressurised environment
* Ability to function in a team, be self\-motivated and disciplined
* Ability to identify and implement processes
* Ability to communicate effectively both verbally and in writing
* Ability to manage deadlines and plan, accordingly
  

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Compliance Officer

Business Unit: Discovery Invest
Function: Administration and Office Support
Date: 16 Sept 2026
**About Discovery**
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  

**About Invest**
Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared\-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.  

**Key Purpose**


The main purpose of this role is to process all servicing transactions received in the Servicing team  

**Responsibilities**


* Be able to process all functions within Invest servicing team.
* Knowledge of all Discovery Invest products.
* Administrative and communication skills.
* Assist when needed with queries though telephone and e\-mail.
* Make sure that feedback is given where it was supposed to be and then also that nothing is unattended.
* Assisting with adhoc tasks given by management.
* Relationship building with financial advisors and internal and external colleagues /clients.
  

**Personal Attributes and Skills*** Questioning techniques
* Customer Service Orientation
* Conflict handling
* Good communication skills
* Relationship building skills.
* Results orientation
* Assertiveness
* Positive attitude
* Commitment
* Time management skills
  

**Education and Experience**
* Matric
* University degree
* A minimum 2\-year administrative experience in the LISP industry
* 1\-year inbound telephone experience
* Knowledge and understanding of Long\-Term Insurance Legislation
* Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
* Paradigm
* Compass
* Frontline
  

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Administrator - Fixed Term Contractor

The Business Support Administrator will be responsible for delivering efficient, accurate administrative and financial support to the Operations department by managing critical transactional processes, stock control, and ensuring financial compliance, seamless workflow execution, and adherence to company standards across operations. Administration, precise data management, and proactive coordination of adhoc operational requirements (such as license renewals and stock audits)

**Business Support Administrator Job Duties:**

* Daily, weekly and monthly tracking and reporting of all Business Development transactions
* Creation of quotations and invoices and tracking completion of transactions with the relevant proof of payment
* Business development contracting drafting, filing and communication to business
* Commission tracking and reporting on a weekly and monthly basis, for approval and submission to payroll
* Financial reporting, not limited to Business Development transactions, Cinema Sales, GX Sales and referencing budgets to depict performance achievement – weekly and monthly task
* Project Reporting – track all project purchase orders on Sage and track adherence to budget – report to be provided to the HOO on a weekly basis.
* Create quotations and invoices in Sage for external entity sales – 3D Glasses, Technical Spares, etc.
* Perform system “goods issuing” and track appropriate deductions within the Sage system
* Adhoc reporting
* Conduct accurate voucher stock takes and report data on a monthly basis to the HOO
* Place stock orders for vouchers, in\-line with business requirements
* Voucher master data management within Sage – inclusive of new voucher creations
* Ensure that all POs for SKT are accurately created, approved and goods receipted
* Follow through to ensure the completion of the created PO, by having a system effected “goods receipt” completed timeously – immediately, once invoice is received.
* Accurately create various purchase orders, in\-line with business requirements e.g. OPEX PO’s, CAPEX PO’s and Stock PO’s. Ensure timely and accurate feedback to the finance team for accurate allocation of expense.
* Act as a “stand\-in” for roles within HO Operations and sales administration, conducted by counterparts within the department
* Ivanti call log management – redirecting and follow up with all relevant departments
* Ivanti reporting – weekly reporting to Regional and Head Office teams
* ADHOC duties as required by business from time to time
* Complete all required license renewals timeously, inclusive but not limited to – Liquor licenses, Film \& Publication Board, CIPC, Trading names and regulatory compliance certification
* Provide financial data extracts as required for business, inclusive of electricity and rates charges required for 3rd parties and financial reporting

**Qualifications:**

* Matric
* Diploma / Degree in Financial Management (highly advantageous)

**Experience and Knowledge of:**

* Minimum 5 years financial administration or accounting role
* Experience working on Sage X3 (highly advantageous)

**Skills:**

* Invoice and quotation processing
* Purchase order (PO) administration and management
* Stock management and stock control
* Voucher stock and master data management
* Data capturing and data management
* Financial data analysis and reporting
* Management reporting
* Project administration and reporting
* Contract administration and document management

**key attributes:**

* Confidential and trustworthy
* Adaptable and flexible
* Team\-oriented
* Systems\-oriented
* Service\-focused

Business Support Administrator

**POSITION PURPOSE**


Responsible for the assisting in the management of the Property. Assist in ensuring maximum income of Property through effective debtor’s management. Responsible for collecting monies owing in respect of properties managed by the company. Responsible for performing collection activities associated with various accounts. Reviews accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilises various techniques, as circumstances indicate, to promptly collect on accounts. Ensures that the Company's professional image is maintained.

**ESSENTIAL FUNCTIONS AND BASIC DUTIES**

* Assumes responsibility for the effective and professional performance of collections functions.
	+ Follows up on accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counselling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write\-off, bankruptcy, or attorney account. Makes early contact with tenant to collect and keep them informed of account status.
	+ Utilises effective human relations skills and various forms of persuasion to present a positive Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions.
	+ Utilises further appropriate collection methods if initial attempts do not secure required payment. Escalates to client for extensions of due dates.
	+ Posts approved extensions and notifies clients of new due date by mail.
	+ Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.
* Assumes responsibility for the efficient administration of collections activities.
	+ Keeps accurate and up\-to\-date activity reports on late, potentially late, and accounts.
	+ Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
	+ Ensures both monthly and ad\-hoc rental and fee statements are sent out timeously.
	+ Controls and monitors tenant payments in terms of rentals, deposits, lease fees, etc.
	+ Liaises with tenants as appropriate.
	+ Handles rental queries efficiently and diplomatically.
	+ Queries tenants’ short payments.
	+ Ensures the daily receipting and processing of tenant payments.
	+ Liaises with finance department regarding bank account deposits, queries and mis\-allocations.
	+ Generally, ensures that:
		- Rent (and other charges) are paid by the 1st of each month unless specified in lease.
		- Letters of demand on the 3rd of each month to defaulting tenants. Recover LOD charge.
		- Summons’s are issued as per the legal process.
		- Administers legal processes for the recovery of lease charges due and/or eviction of tenants.
		- Motivation and processing of write\-offs, deposit refunds, etc.
	+ Assumes responsibility for timely and accurate preparation and submission of management reports.
		- Preparation of detailed debtor’s reports illustrating weekly and monthly collections:
			* Weekly/monthly arrears against billings (debtor’s day calculations)
		- Preparation and submission of attorneys’ reports on all legal matters.
		- Daily Receipting on tenant accounts.
		- Journal entries and corrections to tenant accounts to ensure updated tenant statements are presented to tenants.
		- Reconciliation of tenants’ accounts.
		- Collection of monthly unaudited turnover figures to be collected and captured on the system.
		- Collection of annual turnover certificates and collate documents for submission to accountants for calculation purpose.
		- Preparation and calculation of annual rates increases.
		- Refuse calculation and recovery and other ad hoc recoveries.
		- Generate exhibition invoices as and when required and reconcile monthly.
* Assumes responsibility for ensuring that professional business relations are established and maintained with clients and external contacts.
	+ Maintains the Company's professional reputation throughout collections operations and in all contacts with clients.
	+ Maintains confidentiality.
	+ Uses shared information to effectively minimize client losses
* Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel.
	+ Assists area personnel as needed
	+ Keeps management informed of activities, progress toward established objectives, and of any significant problems i.e.: risks where tenants are heading towards Business Rescue.
	+ Attends and participates in meetings as required.
	+ Assist in compiling management packs.
* Assumes responsibility for related duties as required or assigned.
	+ Stays informed of changes in collections policies, procedures, and related legal requirements.
	+ Ensures that work area is clean, secure, and well maintained as per housekeeping policy.
	+ Dress code must always be professional due to client requiring meetings at any time


**PERFORMANCE MEASUREMENTS**

* Arrears KPI: 3%
* Deadlines are met
* Tenant queries are handled efficiently and diplomatically
* Recon turnaround time 48 hours, must be 100% accurate
* Rates/refuse and other recoveries must be 100% accurate
* Good working relations exist with area personnel and with management

**QUALIFICATIONS**

* Education/Certification: Matric
* Three years related experience on a property listed fund

**REQUIRED KNOWLEDGE:**

* Knowledge of collection procedures and related laws and regulations.
* Understanding of Company policies, legal jargon, Business Rescue, Liquidation.
* Familiar with default and enforcement clauses.
* Interpretation of leases.

**SKILLS/ABILITIES**


* Excellent administration abilities.
* Able to organise, co\-ordinate, and direct team activities.
* Good communications and grammar skills.
* Able to use all related equipment and computer applications.
* Time management is imperative.
* Ability to work well in stressful situations.
* Ability to work well independently.

Debtors Administrator

The Business Support Administrator will be responsible for delivering efficient, accurate administrative and financial support to the Operations department by managing critical transactional processes, stock control, and ensuring financial compliance, seamless workflow execution, and adherence to company standards across operations. Administration, precise data management, and proactive coordination of adhoc operational requirements (such as license renewals and stock audits) Business Support A…

**CHIEF OPERATING OFFICER (COO)**

**Operational Right Hand to the CEO \| AI\-Fluent \| Data\-Driven \| Systems\-Focused**  
**Location:** Sandton, Johannesburg  
**Employment Type:** Full\-Time  
**Reporting To:** Chief Executive Officer (CEO)  
**Industry:** Film, Television, Video Production, Live Events, Post\-Production \& AI  
**Salary:** R55,000 – R65,000 CTC per month

**JOB SUMMARY**  
A Johannesburg\-based film, television, content and events production company is seeking an exceptionally capable and commercially minded **Chief Operating Officer (COO)** to serve as the operational right hand to the CEO.  
This is a **hands\-on operational leadership position**, not a traditional administrative Operations Manager role.  
The successful candidate will take ownership of the day\-to\-day running of the business, connect people, projects, systems and departments, drive accountability, resolve operational bottlenecks and build the processes and systems required to support sustainable growth.

The ideal candidate must be **exceptionally sharp, confident, analytical, systems\-focused and highly accountable**. They must be comfortable making independent decisions, managing people firmly, addressing underperformance and taking ownership of problems rather than simply escalating them to the CEO.  
Strong capability in **Advanced Excel, data analysis, management reporting, systems improvement, AI and automation** is essential.

Experience within film, television, advertising, creative agencies, events, media or another fast\-paced project\-based environment will be highly advantageous. Exceptional candidates from other industries will also be considered where they demonstrate strong transferable operational leadership experience**KEY RESPONSIBILITIES**

* **Company Operations \& Accountability**
* Take ownership of the smooth day\-to\-day running of the business.
* Translate CEO and business priorities into clear operational actions.
* Keep business priorities, deadlines and deliverables visible and on track.
* Identify operational risks and bottlenecks before they escalate.
* Make appropriate operational decisions independently.
* Drive execution and accountability across departments.
* Ensure agreed actions are followed through and completed.
* Build a culture of ownership, urgency, discipline and responsibility.
* Reduce unnecessary operational escalations to the CEO.
* **Production Traffic \& Resource Management**
* Oversee multiple productions, projects and deadlines simultaneously.
* Monitor project schedules, capacity and resource requirements.
* Improve visibility of workload and resource utilisation.
* Identify scheduling conflicts and capacity constraints before they affect delivery.
* Coordinate resources effectively across departments and projects.
* Ensure strong handovers between Sales, Pre\-Production, Production, Post\-Production, Delivery and Finance.
* Improve on\-time project delivery and reduce preventable delays and rework.
* **People Management, Performance \& HR**
* Provide firm, constructive and accountable leadership.
* Define clear roles, responsibilities, KPIs and performance standards.
* Monitor employee performance and ensure accountability.
* Conduct and support formal performance management processes.
* Address underperformance promptly and professionally.
* Handle difficult conversations and disciplinary matters when required.
* Support organisational planning and workforce development.
* Identify skills, capacity and structural gaps within the business.
* Build and maintain a high\-performance culture.
* **Recruitment \& Onboarding**
* Identify recruitment requirements in conjunction with the CEO.
* Support recruitment planning and candidate assessment.
* Participate in interviews and selection processes for key appointments.
* Evaluate candidates from both a competency and cultural\-fit perspective.
* Develop structured and effective onboarding programmes.
* Ensure new employees understand their responsibilities, KPIs, systems and processes.
* Continuously evaluate staffing requirements and team structure.
* **Systems, SOPs, AI \& Automation**
* Review and improve operational workflows across **Monday.com** and related business systems.
* Develop practical SOPs that are implemented, adopted and maintained.
* Identify repetitive or inefficient processes that can be simplified or automated.
* Implement AI\-enabled and no\-code automation solutions.
* Use AI and automation to improve areas including:
* Management reporting
* Workflow routing
* Quality assurance
* Recruitment
* Administration
* Data processing
* Operational monitoring
* Maintain strong system discipline, including:
* Clean and accurate data
* Consistent naming conventions
* Clear ownership
* Documentation
* Version control
* Testing and quality assurance
* Evaluate new technology and implement solutions that deliver measurable operational value.
* **Data, Analytics, Excel \& Commercial Intelligence**
* Drive a data\-led management culture across the organisation.
* Consolidate information from multiple departments and systems.
* Build and maintain advanced management dashboards.
* Develop sophisticated Excel and spreadsheet models.
* Analyse large datasets and identify trends, anomalies, risks and opportunities.
* Interrogate data rather than merely reporting it.
* Convert complex information into clear management insights and recommendations.
* Provide financial and commercial analysis relating to:
* Budgets versus actuals
* Labour utilisation
* Resource allocation
* Cost trends
* Operational efficiency
* Project performance
* Profitability
* Present findings clearly and concisely to the CEO and management team.
* **Sales Oversight \& Accountability**
* Monitor sales activity, pipelines and follow\-up processes.
* Improve pipeline discipline and sales accountability.
* Ensure opportunities are progressed effectively.
* Identify stalled opportunities and gaps in follow\-up.
* Strengthen coordination between Sales and Production.
* Ensure operational capacity is considered during sales planning.
* Provide concise and meaningful sales reports to the CEO.
* **Cross\-Department Coordination**
* Act as the operational link between:
* Sales
* Pre\-Production
* Production
* Post\-Production
* Delivery
* Finance
* Improve communication and workflow handovers.
* Reduce duplication, rework and information gaps.
* Clarify ownership where responsibilities overlap.
* Ensure project learnings and operational lessons are documented and implemented.
* Drive effective collaboration across departments.
* **Management Reporting \& Continuous Improvement**
* Produce accurate weekly and monthly management reports.
* Analyse operational trends, root causes, risks and performance gaps.
* Identify opportunities to improve:
* Profitability
* Resource utilisation
* Delivery performance
* Turnaround times
* Cost efficiency
* Staff productivity
* Workflow efficiency
* Develop practical improvement plans and ensure implementation.
* Help design the operating structure required to support future growth.

**AI FLUENCY – CORE REQUIREMENT**  
AI is central to the company's future operating model.  
The successful candidate must demonstrate genuine practical experience and confidence with:

* AI tools and platforms
* Generative AI
* AI agents
* No\-code automation
* Workflow automation
* Workflow integration
* AI\-assisted business systems
* Data\-driven process improvement

The COO must naturally approach processes by asking:  
**"Can this be automated, simplified, measured or made smarter?"**  
The requirement is not simply an interest in AI. The successful candidate must be capable of applying AI and automation to create **measurable operational improvements, efficiencies and business leverage**.

**MINIMUM REQUIREMENTS**  
Candidates should meet the following requirements:

* Minimum **7 years' management experience**.
* Minimum **3 years' senior management and/or operational leaders

CHIEF OPERATING OFFICER (COO) Sandton

**What will you do?**
 Santam Specialist Solutions has a career opportunity for a Manager \- Commercial Underwriting Administration in the
 **Construction and Engineering** 
 business area which will be based in
 **Wanderers Office Park.**
 The primary purpose of this position is Policy Underwriting Administration with reference to new business, endorsements (providing terms on existing policies), finance queries, and dealing with Brokers and other departments, and ensuring the Policy administration team achieves targets and SOP.
   

  

**KEY RESPONSIBILITIES?**
 Policy Administration and managing a team of Underwriting Administrators as it relates to:
   

  

* Conversions of quotes into Policies
* Endorsements
* Provide terms on existing policies
* Understand Insurance Principles and Business Retention on existing policies
* Dealing with other areas within the company / liaising with brokers.
* Manage / monitor incoming / outgoing mail
* Must be able to adhere to deadlines and operating standard and requirements
* Manage team performance


**Qualifications And Experience**
* Must have a minimum of 15 years of insurance experience within an underwriting capacity
* Preferably 10 years of short\-term engineering insurance experience
* Previous experience in managing an underwriting team
* Quoting and Approval experience will be beneficial
* First Level Regulatory Examination
* Relevant Degree / Diploma
* FAIS Compliant
* Computer Literacy: Microsoft Office \- proficiency in Word, Excel, PowerPoint, and Microsoft Outlook


**COMPETENCIES**
* Strong leadership and team management skills.
* Excellent knowledge of underwriting processes and insurance regulations.
* High attention to detail and organizational skills.
* Strong communication and interpersonal abilities.
* Analytical thinking and problem\-solving capabilities.
* Proficiency in relevant insurance systems and tools.


**Additional Competencies And Skills**
* Proactive and results\-driven.
* Collaborative and supportive leadership style.
* Committed to continuous improvement and professional development.
* High integrity and ethical standards.


**Build a successful career with us**
 We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
   

  

**Turnaround time**
 The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
   

  

**WHO ARE WE?**
 Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
   

  

 Our success is rooted in our passion for our clients and everything we do is centered on providing clients freedom from worry. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
   

  

 At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Manager: Commercial Underwriting Administration- JHB/JG7(Construction and Engineering)

**Purpose of the Job**  

  

The Training Administrator is responsible for providing administrative support to the Learning and Development function by coordinating training logistics, maintaining training records, scheduling training interventions, and ensuring accurate training documentation and compliance records are maintained.


**1\. Training Administration**


* Assist with the coordination of internal and external training programmes across multiple divisions.
* Liaise with training providers and facilitators regarding training schedules and administration.
* Schedule training sessions and communicate logistics to employees and stakeholders.
* Maintain accurate training records, attendance registers, learner files, and training documentation.
* Prepare training materials, certificates, and training packs where required.


**2\. Compliance and Regulatory Support**


* Assist with maintaining compliance documentation relating to training and skills development.
* Support the preparation of Workplace Skills Plan (WSP) and Annual Training Report (ATR) submissions.
* Maintain audit\-ready learner and training files.
* Assist with SETA\-related administration and record keeping.
* Ensure training records are updated in accordance with company and legislative requirements.


**3\. Reporting and Administrative Support**


* Capture and maintain training data and records.
* Generate training reports as required.
* Update and maintain the Learning Management System (LMS).
* Monitor training attendance and completion records.
* Assist with tracking training expenditure and budget information.
* Provide administrative support to the Training Coordinator, HR Manager, or Learning \& Development team.

  

**Critical Experience**


* 1\-3 years Training Administration, HR Administration, or Learning \& Development support experience
* Exposure to SETA administration
* Exposure to WSP \| ATR processes
* Learnership and apprenticeship administration experience advantageous

Training Administrator

**PURPOSE OF THE ROLE**

The Customer Experience and Quality Assurance Officer is appointed to improve, maintain and evidence the standard of client service across the entire ASI Group (Corporate Advisory and Partner Ecosystem). The role must independently test whether client interactions, renewal processes, claims support, member queries, employer reporting, consulting, solution and technical deliverables and experiences meet ASI’s defined service promise, whilst monitoring and improving employee service behaviours, with particular attention to first\-point\-of\-contact (including reception). The role is not merely a monitoring function; it is a practical service\-improvement role that converts client feedback, quality reviews, mystery\-shopping outcomes and operational data into measurable coaching, process improvement and accountability. The incumbent will report weekly to the Employee Benefits Exco, with monthly consolidated reporting to the Group Partner Exco.

From a Business Enablement perspective, this role should create a direct line of sight between service quality, client retention, operational discipline and profitability. The primary measure of success should be fewer recurring service failures, faster issue resolution, improved client confidence, cleaner handovers between Sales and the Corporate Advisory Teams and demonstrable progress against agreed service standards.

**SERVICE STRATEGY PRINCIPLES**

* Adopt an uncommon service lens: do not attempt to be excellent at everything equally; define the few service moments that matter most to Corporate Advisory clients and resource those deliberately.
* Identify ASI’s client\-service “non\-negotiables” for this business, including responsiveness, accuracy, ownership, escalation discipline, proactive communication and quality of renewal/consulting deliverables.
* Differentiate between hygiene standards that must always be met and strategic service differentiators where ASI chooses to be market\-leading.
* Use client journey reviews, book\-review insights and post\-implementation learnings to continuously refine how ASI designs, measures and improves service.

**KEY RESPONSIBILITIES AND ACCOUNTABILITY** 

* Monitor and evaluate employee service behaviours across all ASI business units and Partners on an ongoing, structured basis.
* Design, coordinate and conduct weekly mystery shopping exercises in partnership with each Business Unit Head and/or Partner.
* Track adherence to defined service standards, flagging breaches immediately.
* Compile and present a weekly Customer Experience and Quality Assurance report to Business Unit Heads, Partners and Employee Benefits and Group Partner Excos.
* Investigate specific service failures, determine root cause, and recommend remedial and coaching interventions.
* Maintain a quality assurance scorecard/dashboard per business unit to track trends over time.
* Partner with Human Capital Development on targeted service\-standards training and coaching where recurring gaps are identified.
* Develop and continuously refine mystery shopping checklists, scoring criteria and evaluation tools, calibrated with Business Unit Heads and Partners.
* Escalate systemic or repeat service issues to Employee Benefits and Group Partner Excos with clear, evidence\-based recommendations.
* Own end\-to\-end reporting on customer experience and quality assurance: weekly BU\- and Partner\-level reports, consolidated monthly trend reporting, and quarterly reporting to Employee Benefits and Group Partner Excos on overall service standard performance.
* Conduct quarterly book\-of\-business reviews by consultant, client segment and service category to identify churn risk, service leakage, recurring complaints, under\-serviced clients and opportunities for proactive engagement.
* Review samples of consulting outputs, meeting minutes, renewal packs, claims escalations, member communications and client reports for accuracy, clarity, timeliness and commercial consistency.
* Maintain a closed\-loop service\-improvement register showing issue identified, root cause, responsible owner, corrective action, due date, client impact and status.
* Design and deliver training and refresher sessions for frontline and support staff on customer experience standards, service protocols, and improvement initiatives arising from QA findings.
* Formulate and present formal recommendations to Employee Benefits and Group Partner Excos on customer experience strategy, policy changes and process improvements needed to lift service delivery.

**Any other reasonable duties and responsibilities in line with your capabilities and at the request of your Superior**

**QUALIFICATIONS AND EXPERIENCE** 

* Grade 12 / Matric.
* A qualification in Customer Experience, Quality Management, Business Administration or a related field is advantageous.
* 3–5 years' relevant experience in customer experience, quality assurance, client services or a similar monitoring/audit function.
* Experience with mystery shopping methodology, service\-quality frameworks or contact centre quality assurance.
* Strong report\-writing, data analysis and presentation skills, with the ability to translate observations into clear recommendations.
* Excellent verbal and written communication skills across all levels of the business.
* Working knowledge of employee benefits consulting, insurer/administrator service models, renewal cycles, claims escalations, member communication and employer reporting is strongly preferred.
* A valid driver's licence and own transport, given the need to visit business unit sites.

**BEHAVIOURAL COMPETENCIES** 

How this role lives the ASI values day to day:

* *Relationships* — Builds credible, trust\-based relationships with Business Unit Heads and frontline staff so findings are received as coaching, not criticism.
* *Innovation* — Continuously refines mystery shopping tools, scorecards and evaluation criteria rather than relying on a static checklist.
* *Integrity* — Reports objectively and consistently, even where findings are uncomfortable or involve senior stakeholders.
* *Simplicity* — Translates complex observations into clear, actionable weekly reporting that BU Heads can act on immediately.
* *Excellence* — Holds every business unit to the same defined service standard without compromise.
* *Unity* — Works across all business units as one voice for the customer, aligning BU Heads around a shared standard of service.
* *Purpose* — Anchors every mystery shopping cycle and report in the outcome that matters: a demonstrably better customer experience.

Application Question(s):

* What is your salary expectation (CTC) for this role?
* Do you have a reliable, roadworthy vehicle?

Education:

* High School (matric) (Required)

Experience:

* customer experience / quality assurance / client services : 3 years (Required)

License/Certification:

* drivers license (Required)

Work Location: In person

Customer Experience and Quality Assurance Officer

Why Choose Pepkor Lifestyle: Build a Thriving Career at the Forefront of Retail Ready to join a dynamic team and make a lasting impact? Join Pepkor Lifestyle as a Service Centre Administrator within the HiFi Corp brand and step into a rewarding career that empowers you to drive results, unlock your potential, and make a difference. Here's what sets Pepkor Lifestyle apart: Impactful Work: Deliver value to African consumers and contribute to the success of a leading retail organization. Diverse O…

Service Centre Administrator (Part-Time)

##### **Employment Type**


Contract
##### **Experience**


3\+ years
##### **Salary**


##### **Job Published**


14 September 2026
##### **Job Reference No.**


469693

**Job Description**
===================


PBT Group is seeking an experienced ServiceNow Specialist to provide day\-to\-day BAU support and platform management. The successful candidate will take ownership of maintaining a live ServiceNow instance, driving incident resolution, supporting enhancements, and coordinating related platform activities across the business.


This is a hands\-on role focused on platform stability, continuous improvement and effective stakeholder engagement.

**Key Responsibilities**

* Manage and maintain the ServiceNow platform on a day\-to\-day BAU basis
* Provide support across multiple ServiceNow modules, with particular focus on **ITSM, SPM, HR and CMS** (additional module exposure advantageous)
* Drive timely resolution of incidents and service requests related to the platform
* Support and coordinate platform enhancements, configuration changes and minor developments
* Participate in and contribute to ServiceNow\-related meetings, working groups and governance forums
* Collaborate with business stakeholders, process owners and technical teams to prioritise and resolve issues
* Ensure platform stability, data quality and adherence to best practices
* Assist with documentation, knowledge articles and handover materials as required
* Identify opportunities for continuous improvement of ServiceNow processes and configuration

**Minimum Requirements**

* Minimum **3 years** hands\-on experience maintaining and supporting ServiceNow platforms in a live / BAU environment
* Proven experience managing a ServiceNow instance end\-to\-end
* Solid practical exposure to multiple ServiceNow modules, specifically:


	+ **ITSM** (Incident, Problem, Change, Request, Knowledge, etc.)
	+ **SPM** (Strategic Portfolio Management)
	+ **HR** Service Delivery
	+ **CMS** (Content Management / Service Portal related)
* Demonstrated track record of driving incident resolution and platform enhancements
* Strong understanding of ServiceNow best practices, configuration and platform administration
* Ability to work independently while collaborating effectively with cross\-functional teams
* Excellent communication and stakeholder management skills
* Willingness and ability to work **full\-time on\-site in Sandton (5 days per week)**

**Advantageous**

* Experience with additional ServiceNow modules (e.g. ITOM, SecOps, Customer Service, etc.)
* ServiceNow certifications (CSA, CAD, or module\-specific)
* Exposure to ServiceNow integrations, Flow Designer, or scripting (where applicable)
* Experience in large or complex enterprise environments
* Familiarity with ITIL processes and frameworks

**Personal Attributes**

* Proactive and solution\-oriented
* Strong ownership and accountability
* Ability to prioritise effectively in a BAU support environment
* Clear communicator who can engage both technical and non\-technical stakeholders
* Comfortable working under pressure and to deadlines

**Engagement Details**

* **Start:** ASAP
* **Location:** Sandton – fully on\-site (5 days per week)
* **Duration:** To be confirmed (contract)
* **Reporting:** Into the relevant ServiceNow / IT Service Management team
**Skills**
==========


**Industries**
==============


Consulting

ServiceNow Specialist / Administrator (BAU Support)

We are looking for a detail\-oriented and organised Merchandise Admin Clerk to assist in the day\-to\-day operations of our Group Merchandise department at Pepkor Lifestyle. The ideal candidate will be responsible for overseeing the administrative tasks related to merchandise. The Merchandise Admin Clerk will work closely with the Merchandise Team to ensure that all merchandise listings are processed accurately and in a timely manner.
   

  

**Key Responsibilities**
* Assist in the procurement of merchandise by communicating with placing orders and tracking shipments
* Monitor sales trends and assist in forecasting future merchandise needs
* Assist in the organisation and set\-up of merchandise displays in store
* Provide administrative support to the Merchandise Manager as needed


**Qualifications:**
* Matric
* Diploma or Degree in Business Management advantageous
* 1\-2 years of experience in a similar role
* Strong organisational and time management skills
* Excellent attention to detail and accuracy
* Ability to work independently and prioritise tasks effectively
* Strong communication and interpersonal skills
* Ability to work in a fast\-paced environment and handle multiple priorities


 If you are a motivated and detail\-oriented individual with a passion for merchandise management, we encourage you to apply for the Merchandise Admin Clerk position. Join our team and help us deliver the best merchandise experience for our customers.

Merchandise Admin Clerk

**Purpose of position:**  

The P\&C Administrator is responsible for the accurate and timely execution of employee lifecycle administration activities across onboarding, offboarding, and employee changes for both permanent employees and the contingent workforce, including Independent Contractors and Fixed\-Term Contractors.


The role supports the delivery of a seamless and professional employee experience by ensuring that all People \& Culture transactions are processed in accordance with defined workflows, service level agreements, governance requirements, and payroll cut\-off timelines. The incumbent is responsible for maintaining high standards of data integrity, regulatory compliance, and documentation accuracy within SAP SuccessFactors and related systems.


The P\&C Administrator operates as part of a centralised People \& Culture Administration function, partnering closely with P\&C Business Partners, Payroll, line managers, employees, and third\-party providers to ensure efficient and compliant processing of employee lifecycle activities.


The role contributes to a Centre of Excellence model by supporting standardisation, process consistency, and continuous improvement initiatives, while ensuring a customer\-focused and solutions\-oriented service experience.  

  

**Main Outputs and Responsibilities for this Position**  

  

**Employee Lifecycle Administration:**

  

* Process onboarding, offboarding, and employee changes for permanent employees and Independent Contractors.
* Capture and maintain accurate employee data in SAP SuccessFactors.
* Ensure all required documentation is complete prior to processing transactions.
* Validate effective dates and approvals before submission.
* Ensure transactions are processed within agreed SLAs and payroll deadlines.

**Onboarding Administration:**  

* Ensure onboarding records are complete and audit ready.
* Support new hires with onboarding related queries where required.
* Process new hires into SAP SuccessFactors.
* Ensure accurate capturing of personal, employment, and benefits data.
* Ensure new hires are integrated into the payroll system and resolve any related issues with relevant teams.

**Offboarding Administration:**  

* Process terminations, contract ends, and employee exits accurately
* Ensure required documentation and approvals are received
* Coordinate exit documentation and system updates
* Ensure employee is accurately terminated on HR and Payroll systems
* Maintain accurate records of employee exits.

**Data Integrity \& HRIS Accuracy:**  

* Ensure accuracy and completeness of employee records in SAP SuccessFactors.
* Perform validation checks on captured information.
* Maintain proper document management and filing practices.
* Identify and escalate data discrepancies or system issues.
* Support data clean\-up initiatives where required.

**Stakeholder \& Employee Query Support:**  

* Provide administrative support to P\&C Business Partners, Payroll, and line managers.
* Respond to employee queries relating to HR administration processes.
* Provide clear guidance on documentation requirements and process steps.
* Collaborate with internal team members to resolve HR\-related issues.
* Escalate complex queries to the Team Lead where required.
* Ensure professional and timely communication.

**Payroll \& Benefits Administration Support:**  

* Ensure employee data impacting payroll is integrates and is accurately reflected on payroll system.
* Support benefit enrolments, amendments, and terminations.
* Ensure payroll deadlines are adhered to.
* Assist with resolving payroll\-related data queries.
* Coordinate with benefit providers where required.
* Support with payroll checks and resolve related queries in collaboration with respective brands/teams.

**Governance, Compliance \& Continuous Improvement:**  

* Ensure compliance with internal policies and labour legislation requirements.
* Maintain accurate employee files and audit trails.
* Follow defined SOPs and process controls.
* Identify opportunities to improve administrative efficiency.
* Support audit preparation activities.

**Qualifications and Experience Requirements:** **Essential:**

* Relevant HR, Business Administration, or related qualification (Diploma or Degree).
* Minimum 2–3 years’ experience in HR and Payroll administration.
* Experience working in a structured, high\-volume administrative environment.
* Experience capturing and maintaining employee data within an HRIS.
* Working knowledge of South African labour legislation.
* Strong administrative and coordination skills.

**Advantageous:**

* Experience using SAP SuccessFactors or similar HRIS.
* Exposure to end\-to\-end employee lifecycle administration processes.
* Working understanding of employee benefits administration processes.
* Experience working within shared services or centralised HR operations.

**Competencies \& Attributes:** **Technical \& Professional Competencies:**

* SAP SuccessFactors proficiency.
* understanding of HR lifecycle processes.
* Data accuracy and quality management.
* Interpret and process numerical HR and payroll data.
* Knowledge of HR documentation and record keeping requirements.
* Understanding of payroll, deadlines and data dependencies.
* Ability to follow structured workflows and SOPs.

**Leadership \& Behavioural Competencies:**

* Planning and organising.
* Stakeholder communication.
* Customer centricity and service orientation.
* Accountability and reliability.
* Problem\-solving.
* Ability to work under pressure and meet deadlines.
* Collaboration and teamwork.

**Attributes:**

* High attention to detail and accuracy.
* Strong sense of responsibility and ownership.
* Structured and process\-driven.
* Service\-oriented mindset.
* Ability to manage high volumes of work.
* High integrity when dealing with confidential information.

People and Culture (HR) Administrator

**About Us:**  

We are a growing, cutting\-edge fintech startup operating in the United States insurance software industry. We leverage modern cloud technologies to build scalable software solutions that streamline operations across the insurance value chain.


As our engineering teams continue to expand, we are looking for an IT Systems Engineer to own our internal technology environment and be the first point of contact for the people who depend on it.  

  

**The Role:**  

As our IT Systems Engineer, you will be the primary owner of day\-to\-day end\-user support for our internal teams, and the custodian of the systems that keep them productive. The majority of your time will be spent resolving user\-facing issues across identity, email, access and devices — this is the core of the role, and doing it well is what success looks like.


Alongside that, you will maintain the infrastructure sitting behind those services, working closely with our engineering and infrastructure teams and deepening your expertise in Azure\-based infrastructure and cloud security best practices.


This is a hands\-on mid\-level role reporting directly to the Head of Business Systems and Operations, suited to someone with solid systems administration grounding who wants ownership rather than an escalation queue.


Because we support teams across international time zones, some flexibility in working hours is needed from time to time. We are upfront about this and will walk you through what it looks like in practice during the interview process — there is no fixed standby roster.  

  

*This role is aimed at someone moving up from a support or helpdesk position into full systems administration. If you are already working at senior level, you will likely find the scope too narrow.*  

  

**Responsibilities:**  

***Primary focus — end\-user support, identity and devices (majority of the role)***

* Own and resolve end\-user support requests end to end, including mailbox and Exchange Online issues, account access, permissions, MFA and authentication problems, and connectivity faults
* Manage user lifecycle across Microsoft Entra ID and Microsoft 365 — onboarding, offboarding, group and license management, and permissions troubleshooting
* Configure, deploy and maintain laptops and endpoint devices using Microsoft Intune
* Administer SharePoint Online and Teams access, permissions and site structure
* Support VPN access and remote connectivity for staff
* Log, track and document incidents, and escalate to the Head of Business Systems and Operations where appropriate

***Secondary focus — infrastructure and systems (periodic)***

* Maintain Certificate Servers and IIS, covering deployment, configuration and ongoing service management
* Manage DNS hosting and records, including Cloudflare
* Administer firewall rules, policies and configurations on our Sophos appliances
* Own backup management, scheduling and restore verification
* Monitor and manage Azure resource allocation, including App Services, SQL Databases and networking
* Contribute to internal IT projects and continuous improvement initiatives

  

**Requirements**  

* Matric, plus an IT diploma or degree, or CompTIA A\+ and Network\+
* 2\-4 years of IT support or systems administration experience
* Experience administering a Microsoft 365 tenant through the admin centers, including license and user management
* Experience working with Azure services and the Azure portal, including an understanding of cloud service models and resource management
* Proven hands\-on experience administering Microsoft Entra ID
* Experience administering Microsoft Exchange Online and SharePoint Online
* Experience administering Windows Server in a cloud\-hosted environment (Azure VMs), including roles and services, patching and general server management
* Strong knowledge of Windows 11 and Microsoft 365
* Solid working knowledge of networking concepts (IP, DNS, DHCP, routing)
* Practical understanding of how business firewalls work and are managed — rules and policies, NAT, port forwarding, VPN configuration and troubleshooting blocked traffic. We run Sophos, but experience on any comparable platform (Fortinet, pfSense, Cisco, SonicWall, Palo Alto, Mikrotik or similar) is equally welcome
* Working knowledge of PowerShell for user and tenant administration
* Excellent problem\-solving skills and the patience to support non\-technical users well
* Valid driver's license and own reliable transport

* **One** current associate\-level Microsoft certification — MD\-102 (Endpoint Administrator Associate) preferred, or AZ\-104 (Azure Administrator Associate)
  

*If you do not hold either but can demonstrate equivalent hands\-on experience across the areas above, we would still like to hear from you. We fund certification for successful candidates who join without one.*

**Preferred Skills:**

* Microsoft Certified: Identity and Access Administrator Associate (SC\-300\)
* Microsoft 365 Certified: Administrator Expert (MS\-102\)
* Hands\-on experience with Sophos firewalls specifically
* Certificate Server and IIS administration experience
* Experience with Cloudflare DNS management
* Experience working with a ticketing or ITSM platform (we will train you on ours)
* ITIL Foundation certification
* Exposure to Azure DevOps tooling and developer environment support

  

**Benefits**  

* **22 Days Annual Leave** \| Nearly 50% more leave than most South African employers offer
* **Certification Support** \| We fund and support your next Microsoft certification
* **Flexi Hours** \| Core hours are 10:00 – 15:00
* **Hybrid** \| Mandatory in\-office on Monday, Wednesday and Friday, with Tuesday and Thursday worked from home
* **Flexi Remote Days** \| 10 per year, which may be applied for against any of the mandatory in\-office days
* **Weekly Happy Hour** \| 14:00 – 15:00 on Fridays
* **Company Socials** \| Once a month at the end of the month

IT Systems Administrator

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our team in Johannesburg. Key Responsibilities: Manage and maintain the dialler to maximize campaign performance. Collaborate and report to the operations manager to ensure optimal campaign execution. Maintain and optimize calling lists, ensuring efficiency and compliance. Moni…

Dialler Administrator

Introduction IT Ecommerce - Website Functional Administrator (Pepkor Lifestyle Corporate) We are looking for a dynamic and focused Website Functional Administrator to join our Digital department, with a keen eye for detail and a passion for websites. If you are interested in retail, marketing automation, front-end design, and the endless possibilities, this is the job for you! Description Effectively focus on the technical aspects for the maintenance of the company’s websites to ensure optimal …

Web Functional Administrator

Who they are They are an established real estate group specialising in both commercial and residential property services. Their commercial division operates across office, industrial, retail and investment property, supporting landlords, tenants, developers and investors with property sales, leasing and strategic property solutions. The business is focused on delivering personalised service, strong market expertise and innovative solutions to meet the needs of its clients. Â What they are looki…

Property Administrator

Bryanston, Sandton Receptionist/Office Administrator - Full-Time Overview Hire Resolve is seeking a highly professional, proactive, and reliable Receptionist / Office Manager to manage the front desk and provide comprehensive administrative support to our client's investment and asset management team in Johannesburg. The ideal candidate will be well-presented, confident, and able to think quickly to handle various daily office functions. Key Responsibilities Front Desk Management: Serve as the …

Receptionist/Office Administrator

Payroll Administrator Location: Sandton, Gauteng Salary: R40,000 CTC per month (includes approximately 15% company benefits) Job Purpose Our client, a well-established company in the Wholesale & Retail sector, is seeking an experienced Payroll Administrator to join their team based in Sandton. The successful candidate will be responsible for the accurate and timely processing of payroll while ensuring full compliance with South African payroll legislation, including the Basic Conditions of Empl…

Payroll Administrator

REQUIREMENT: - RSA ID and legal residence essential - Previous experience in OTA Administration, Reservations, Revenue Management, E-Commerce, or Hospitality Distribution

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