Browse live call centre jobs in Bloemfontein, Free State. Salaries, top employers and how to apply. Updated regularly.

**Location:** 
 Cape Town, onsite
 



**Salary:** 
 Competitive \+ Uncapped Commission
 



**Job Type:** 
 Full\-time
 



  





**ABOUT US** 




 Vox Telecom is a leading South African ICT provider, delivering Fibre, Voice and Security solutions. We’re fast\-paced, results\-driven and seeking a Senior Business Development Manager for our Cape Town team.
 



  





**THE ROLE** 




 This is a high\-impact role for a true hunter with leadership skills, who can identify, develop and close enterprise–level opportunities, engage decision\-makers and negotiate at boardroom level to deliver tailored commercial and technical solutions. We need a driven, high\-energy, self\-starter who thrives under pressure.
 



  





**KEY RESPONSIBILITIES** 




 ·        Drive 100% new business acquisition across enterprise and corporate markets.
 



 ·        Confidently negotiate and present at boardroom level
 



 ·        Build and maintain a robust sales pipeline, ensuring accuracy and consistent follow\-up.
 



 ·        Develop and execute strategic sales plans to achieve and exceed revenue targets.
 



 ·        Stay ahead of industry trends and competitor activity, leveraging insights to unlock opportunities.
 



 ·        Collaborate with internal departments
 



 ·        Provide leadership and mentorship to junior BDMs where required.
 



 ·        Report on sales activity, pipeline progress and market intelligence to senior leadership.
 



  





**MINIMUM REQUIREMENTS** 




 ·        3\+ years of B2B solution sales experience with a proven track record
 



 ·        Strong ability to negotiate and close deals with C\-level executives and decision\-makers.
 



 ·        Experience selling ICT and telecom solutions such as Fibre, Voice and Security solutions.
 



 ·        Self\-motivated, hardworking and disciplined with a strong sense of accountability.
 



 ·        High energy, resilience and a relentless drive to succeed.
 



 ·        Excellent communication, presentation and interpersonal skills.
 



 ·        Own reliable vehicle and valid driver’s license.
 



 ·        Relevant degree in Business, Marketing or related field advantageous.
 



  





  





**WHY JOIN VOX?** 




 ·        Competitive basic salary plus uncapped commission.
 



 ·        Exposure to high\-value enterprise deals and boardroom\-level negotiations.
 



 ·        Growth opportunities in a high\-performance, results\-driven culture.
 



 ·        Be part of a team that celebrates success and rewards top achievers.
 



  





**APPLY NOW** 




 If you are a motivated self\-starter with high energy and proven ability to close deals at boardroom level, this is your opportunity to take your career to the next level with Vox Telecom.

Outbound Sales - Business Development Manager

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.
   

  

**Who are the Sigma Family?**
 At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work \- voted by our people.
   

  

 Our core mission is to \#ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top\-tier customer service across various industries.
   

  

**What being a part of the Sigma Family means for you!**
 📉 Career development and opportunities to apply for internal promotions following your probationary period.
   

  

 🏆 Monthly, Quarterly and Annual awards with marvelous prizes.
   

  

 🫶 Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
   

  

 🌲 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
   

  

 🩺 Medical Insurance \- Covers doctor visits, optometrist appointments and dental assistance are available at a minimal monthly contribution. Our funeral cover, group life cover is free from the Sigma Family to you.
   

  

 🚗 Transportation Benefits \- Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
   

  

 👥 Join communities and collaborate with your colleagues on our internal Social Media platform.
   

  

 💚 The opportunity to be a part of an equal, diverse, and inclusive workplace \- all amazing people are welcome in the Sigma Family.
   

  

**What Your Day\-to\-Day will Look Like**
 You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound \& outbound customer service, troubleshooting as well as various back\-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.
   

  

 With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily.
   

  

 Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!
   

  

* You will help make Sigma Connected a great place to work by living and breathing our values and inspiring my colleagues to do the same.
* You will assist with billing queries (Taking meter reads, explaining bills to customers)
* Supporting customers who cannot afford to top up on their prepayment meter, discussing credit advances and agreeing debt recovery rates
* Taking ownership of customers who are off supply for gas and electric and working with support staff to arrange for emergency engineer attendance
* Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can help customers lower their bills
* Resolving complaints at first contact where possible, relating to billing errors, failed metering appointments etc.
* Discussing customer vulnerability, priority service register and providing appropriate solutions/sign posting
* Gaining customer agreement for Smart meter installation and working to targets associated with this
* Identifying interest for added value aspects e.g. converting single fuel customers for dual fuel and promoting additional services such as boiler cover
* Showing empathy to customers in challenging financial situations, therefore you need to demonstrate a genuine interest in achieving good customer outcomes to resolve the debt situation.
* You are comfortably navigating a diverse range of systems, adapting your approach to the specific needs of each customer.
* You will consistently exceed Quality Assurance expectations during each customer interaction, whether telephonic or written in nature.
* You adhere to all company and collections process policies and procedures, including legal and regulatory aspects, i.e. GDPR, regulatory codes of practice, and treating customers fairly.


**What Amazing People Will Bring to the Role**
 You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast\-paced work environment.
   

  

**Requirements**
* Minimum passed Grade 11 / Grade 12 (matric) qualification.
* Minimum of 1 year experience in an international utilities / customer centric contact center environment.
* It would be advantageous if you have experience of working with pre\-payment meter customers
* You excel at understanding and interpreting account and billing information.
* You are computer literate, including Microsoft products such as Word, Excel, Outlook etc. Alongside a telephony system in an energy environment to service customer needs and analyze account and billing information would be advantageous
* You prioritize organization and precision, taking pride in delivering accuracy.
* Your active listening skills and determination to resolve customer queries helps you to create a seamless customer experience.
* Your development is important to you, so you set yourself up for success by consistently developing and maintaining your skills and knowledge.
* Feedback is essential for you to grow and improve, therefore you welcome and implement constructive feedback.
* You thrive in a fast\-paced and target driven environment.


**Simple and Straight Forward Recruitment.**
 We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one\-on\-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.
   

  

**Supporting our future people.**
 If you need any assistance or adjustments at any point during recruitment, feel free to let us know.
   

  

**If you like the sound of being part of the Sigma Family then don’t wait and get applying!**

24/7 Utilities - Customer Advisor

🚨
 **URGENT HIRING \| TELESALES CONSULTANTS** 
 🚨
 



 📍
 **Locations:** 
 Johannesburg (JHB) \|)
 



 💼
 **Contract:** 
 12\-Month Fixed\-Term Contract
 



 We are looking for experienced
 **Banking Telesales Consultants** 
 to join a leading financial services environment.
 



  





 🛡️ PRODUCTS
 



 The successful candidates will be responsible for engaging customers and offering flexible
 **Life and Funeral Plan** 
 solutions.
 



**Flexible Life Plan** 



* Cover up to
 **R1,000,000**
* No medical exams – limited underwriting with 3 basic medical questions
* Immediate Expenses Benefit
* Optional Cashback feature



**Flexible Funeral Plan** 




 Cover available for:
 


* Yourself
* Spouse
* Children
* Extended family
* Household staff



 Optional benefits include
 **Monthly Grocery Budget, Catering Costs, Airtime and Memorial Service Benefits.** 




  





 🎓 QUALIFICATION REQUIREMENT
 



 Candidates must hold an
 **NQF 6 qualification** 
 aligned to
 **Banking, Insurance or Financial Services OR** 
 •
 **Extensive experience selling insurance** 




**• A FAIS\-aligned NQF Level 5 qualification** 




**• An RE 5 Certificate** 




  





 Relevant qualifications may include:
 


* National Diploma/Diploma in Banking
* Financial Services
* Financial Management
* Accounting
* Credit Management
* Insurance
* Short\-Term or Long\-Term Insurance
* Financial Planning
* Risk Management
* Investment Management
* Wealth Management
* Internal Auditing
* BCom Finance / Financial Management / Accounting / Economics / Investment Management
* BTech Banking / Financial Information Systems
* BBA Financial Services
* Advanced Diploma in Banking, Insurance, Financial Planning or Risk Management



  





 🔎 IDEAL CANDIDATE
 



 ✔️ Banking or financial services experience
 



 ✔️ Telesales/sales experience
 



 ✔️ Strong customer service and communication skills
 



 ✔️ Ability to identify customer needs and recommend suitable products
 



 ✔️ Life and/or funeral product experience advantageous
 



 ✔️ Relevant NQF 6 qualification
 



 ✔️ Target\-driven and professional
 



 📅
 **Contract Duration:** 
 12 Months
 



 📍
 **Locations:** 
 JHB \| WC \| EC \| KZN
 



 📩
 **Interested candidates:** 
 Please send your updated CV and qualification details via DM.
 



 \#UrgentHiring \#BankingJobs \#Telesales \#BankingTelesales \#FinancialServices \#InsuranceJobs \#12MonthContract \#UniversalBanker \#TeamLeader \#JohannesburgJobs \#KZNJobs \#WesternCapeJobs \#EasternCapeJobs \#SouthAfricaJobs

Telesales Consultant

About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Center Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. Blacksmith Agency Sales Full time Remote (South Africa) About The Role Blacksmith Agency is hiring Sales Development Representatives …

Call Center Agent (Remote, Pretoria)

Call Center Agent (Remote, Germiston)

Call Center Agent (Remote, Gqeberha)

Call Center Agent (Remote, Mossel Bay)

Nutun RSA is expanding its collections team and is looking for 15 driven and resilient Call Centre Agents (Pipeline) to join our Principal department on a fixed-term basis. Based at our Sandton offices, you will operate within a fast-paced, target-driven debt recovery environment, managing multi-mandate portfolios across inbound, outbound, and non-voice channels. If you thrive under pressure, have a passion for negotiation, and bring a solid track record in collections, this is your opportunity…

Call Centre Agent (Pipeline)

Call Centre Agent Sandton

JER Group of companies is seeking driven, enthusiastic, and self\-motivated individuals to become part of our expanding and vibrant Call Centre team based in Cape Town CBD.

**Duties and Responsibilities**

* Previous call centre experience (essential)
* Excellent communication and interpersonal abilities
* Exposure to both outbound and inbound call centre environments is advantageous
* Experience in debt collection will be beneficial

**Personality Traits**

* Ability to work independently within a high\-pressure, fast\-paced environment
* Strong attention to detail and accuracy
* Good concentration and focus
* Outstanding customer service orientation
* Professional and confident telephonic manner
* Basic computer literacy
* Clear and effective communication skills
* Target\-driven with the ability to consistently achieve set targets
* Clear criminal record (essential)
* Minimum qualification: Grade 12 / Matric (essential)
* Proactive and self\-disciplined

**Working Hours:**  
Monday – Friday: 07:30 / 08:00 – 16:30 / 17:00 \& two Saturdays: 08:00am – 12:00pm.

**Additional Information:**  
Basic salary PLUS uncapped commission structure  
Medical Aid benefit (applicable upon permanent employment after 3 months)  
Profit share incentive after 6 months of employment

To apply, submit your job application by simply answering a few questions that should not take you longer than 3 minutes by using the below WhatsApp link (No CV required) https://wa.me/27600195606?text\=HI or start a chat by saying “Hi” to 060 019 5606\.

**Ability to commute/relocate:**  
Cape Town, Western Cape: Must be able to reliably commute or plan to relocate before commencement of employment (Required)

**Experience:**  
Cold calling: Minimum 2 year (Required)  
Debt Collection: Experience advantageous

Pay: R6 000,00 \- R7 500,00 per month

Work Location: In person

Call Centre Agent - Debt Collector

**WE ARE HIRING: OUTBOUND SALES TEAM LEADER**

**Broadband Solutions Contact Centre**

Broadband Solutions is seeking a dynamic, experienced, and results\-driven **Outbound Sales Team Leader** to lead and motivate our Local Outbound Sales team. The successful candidate will be responsible for driving sales performance, developing agent capabilities, maintaining quality and compliance standards, and ensuring the consistent achievement of daily and monthly sales targets.

We are looking for a strong leader with a proven track record in contact centre sales, excellent coaching abilities, and the drive to build a high\-performing sales team in a fast\-paced BPO environment.

**MINIMUM REQUIREMENTS**

* Proven experience in outbound sales within a call centre or BPO environment.
* A minimum of **2–3 years' experience in a Team Leader or supervisory role** within a contact centre.
* Strong leadership, coaching, floor management, and performance management skills.
* Experience working with dialler systems; **VICIdial experience will be an advantage.**
* A proven track record of achieving and exceeding sales targets and key performance indicators (KPIs).
* Excellent verbal and written communication skills.
* Strong problem\-solving, decision\-making, and team motivation abilities.
* The ability to work under pressure while maintaining high performance and professional standards.

**KEY RESPONSIBILITIES**

* Lead, manage, and motivate a team of outbound sales agents to achieve daily, weekly, and monthly sales targets.
* Monitor real\-time floor performance, agent productivity, conversion rates, call volumes, and other key performance indicators.
* Conduct daily team briefings, performance huddles, one\-on\-one coaching sessions, and regular performance reviews.
* Identify performance gaps and implement targeted coaching and improvement plans.
* Drive accountability, discipline, attendance, productivity, and adherence to operational standards.
* Monitor call quality and ensure compliance with approved sales scripts, customer consent requirements, and campaign procedures.
* Identify and escalate quality, compliance, and operational issues promptly.
* Analyse sales performance reports and provide accurate, timely updates to senior management.
* Support agent development, improve sales techniques, and foster a positive, target\-driven team culture.

**WHAT WE OFFER**

* Competitive, market\-related remuneration.
* Performance\-based incentives linked to results.
* Opportunities for career growth and professional development.
* A supportive, energetic, and performance\-driven working environment.
* The opportunity to contribute to the growth of an expanding BPO operation.

**REMUNERATION**

**Competitive Market\-Related Salary \+ Performance Incentives**

**EXPERIENCE REQUIREMENT**

Minimum **2 years' experience in a Team Leader or supervisory role** within an outbound sales or contact centre environment is required.

**JOIN OUR TEAM**

If you are a passionate sales leader who thrives on achieving targets, developing people, and delivering outstanding results, we want to hear from you!

Take the next step in your career with Broadband Solutions Contact Centre and become part of a team committed to sales excellence and continuous growth.

Pay: From R7 000,00 per month

Work Location: In person

Sales Team Leader

**About Prime Loans**

Prime Loans is looking for a technically capable and analytical Dialler Campaign Specialist to support the performance and optimisation of its collections operations.

The successful candidate will be responsible for configuring, monitoring and improving dialler campaigns to increase agent productivity, improve customer contact rates and support the achievement of collections targets across multiple portfolios.

This role is suited to someone with practical dialler experience who enjoys working with data, identifying performance trends and collaborating with operational teams to improve results.

**Key responsibilities**

**Dialler campaign management**

* Configure, launch, monitor and optimise daily outbound dialler campaigns.
* Manage campaign allocation, call strategies, dialling parameters and account segmentation in line with collections priorities.
* Adjust campaign settings based on contact rates, right\-party contacts, agent availability and portfolio performance.
* Ensure campaigns are configured correctly and that the appropriate accounts are allocated to the relevant teams.
* Monitor campaign activity and respond promptly to operational or technical issues.

**Performance analysis and reporting**

* Monitor key performance indicators, including contact rates, right\-party contacts, RPC conversion, answer rates, abandonment rates, agent utilisation and collection outcomes.
* Analyse campaign performance and identify opportunities to improve productivity and recovery rates.
* Compile daily, weekly and monthly dialler reports for management.
* Use Microsoft Excel to analyse performance data, identify trends and support data\-driven decisions.
* Recommend practical improvements to campaign strategies and account penetration.

**Operational and technical support**

* Work closely with Collections Team Managers and the Head of Collections to align campaign strategies with business targets.
* Liaise with IT, Business Intelligence and external dialler service providers to resolve technical issues.
* Investigate campaign inefficiencies, data discrepancies and system\-related performance problems.
* Maintain accurate campaign configurations, reporting records and operational procedures.
* Support the testing and implementation of new dialler strategies, system enhancements and process improvements.

**Compliance and governance**

* Ensure dialler activities comply with applicable South African legislation, relevant customer\-contact requirements and company policies.
* Maintain appropriate controls over customer data, account allocation and campaign settings.
* Escalate technical, data\-related or compliance risks to the relevant manager.

**Minimum requirements**

* Matric / Grade 12\.
* At least 2 years' hands\-on experience in dialler administration, dialler campaign management or dialler optimisation within a collections or contact centre environment.
* Practical experience configuring and managing outbound dialler campaigns.
* Understanding of predictive, progressive, power and preview dialling strategies, with the ability to apply the appropriate approach to different campaign requirements.
* Experience interpreting contact centre performance metrics and making campaign adjustments based on data.
* Good working knowledge of Microsoft Excel, including formulas, lookups, pivot tables and reporting.
* Strong numerical, analytical and problem\-solving skills.
* Good communication skills and the ability to work with operational and technical stakeholders.
* Strong attention to detail and the ability to work under pressure in a target\-driven environment.

**Advantageous experience**

* Experience within debt collections, credit providers, financial services or a high\-volume outbound contact centre.
* Exposure to dialler platforms such as Webitel or similar systems.
* Experience with CRM systems and collections management platforms.
* Basic SQL, Power BI or other reporting and data\-analysis tools.
* Exposure to account segmentation, contact strategies, pacing, campaign testing and workforce planning.
* Experience managing campaigns across multiple portfolios.

A relevant tertiary qualification or technical certification will be advantageous but is not essential where the candidate can demonstrate the required practical experience.

**Key performance indicators**

Performance will be measured against agreed targets, including:

* Accurate and timely campaign setup and execution.
* Improvement in right\-party contact rates and overall contact effectiveness.
* Improved agent utilisation and dialler productivity.
* Achievement of agreed campaign and collections performance targets.
* Accuracy and timeliness of performance reports.
* Effective identification and resolution of campaign or system issues.
* Compliance with company policies and applicable legislation.
* Implementation of measurable campaign improvements.

**What Prime Loans offers**

* The opportunity to contribute directly to collections performance and operational efficiency.
* Exposure to multiple collections portfolios and campaign optimisation strategies.
* Collaboration with Operations, IT and Business Intelligence teams.
* Medical insurance and provident fund benefits, subject to the applicable company benefit rules.

**The ideal candidate**

The ideal candidate is hands\-on, analytical and technically curious, with a practical understanding of how dialler configuration and campaign strategies influence collections results. They should be comfortable working independently, explaining performance trends to managers and translating data into practical operational improvements.

Candidates who demonstrate strong dialler experience, analytical ability and the potential to develop further will be considered alongside those with more extensive experience.

Pay: R25 000,00 \- R30 000,00 per month

Work Location: In person

Dailler Specialist

**Purpose of the Role**  

  

To wow our customers at every interaction by delivering exceptional, needs\-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis\-Chem Life products. Your goal is to create a professional, seamless, and customer\-first sales experience that drives revenue, builds loyalty, and positions Dis\-Chem Life as a trusted, high\-integrity provider in the market.

**Role Summary**  

  

This is a high\-volume, high\-energy sales role for individuals who thrive in a fast\-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign\-up process, handling objections, and closing deals with confidence.

**Benefits**

* Competitive basic salary plus uncapped commission for top performers
* Exclusive leads from the Dis\-Chem Life database and partners
* Paid training and continuous sales development
* Supportive, energetic team culture focused on results and recognition
* Opportunity for internal growth within Dis\-Chem Life
* A performance\-driven, team\-focused environment that rewards results

**Key Responsibilities**

* Sell Dis\-Chem Life products to customers via inbound and outbound calls
* Build rapport quickly, identify customer needs, and recommend suitable solutions
* Handle objections effectively and close sales confidently
* Achieve and exceed daily, weekly, and monthly sales KPIs
* Keep detailed, accurate records of customer interactions on CRM systems
* Ensure compliance with all relevant sales, regulatory, and company processes
* Represent Dis\-Chem Life with professionalism and customer\-first focus at all times

**Soft Skills**

* Confident communicator with a persuasive and engaging phone manner
* Target\-driven and highly motivated by sales incentives
* Empathetic listener who can uncover customer needs effectively
* Resilient and able to thrive under pressure in a competitive environment
* Energetic team player with a positive, can\-do attitude


**Technical Skills**

* Strong telephone sales skills and closing ability
* Proficiency in handling objections and converting leads into sales
* Computer literacy and experience with CRM systems
* Ability to work with both warm and cold lead lists

**Experience \& Qualifications**

* Matric / Grade 12 (essential)
* Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous)
* Proven sales track record with consistent KPI achievement
* Clear credit and criminal record
* Able to work weekends when required
* RE5 Certification (Advantageous)
* COB Certification (Advantageous)
* Reliable transport to and from the office

Call Centre Agent Combined Sales

**Overall Purpose of the Job:**


Provides a contact point for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co\-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems. May manage incidents to completion


Ensures that optimum relations with clients are established and maintained. Ensures that agreed standards in respect of length of call, wrap\-up time, log\-on time and completion of correct code system and database are maintained.  

In a sales\-oriented centre, maximises cross selling opportunities and ensures that targets are attained.  

In a Service Centre / Help Desk function provides first\-line support for user enquiries on problems relating to hardware and software products installed, responds timeously and effectively to IT user queries and problems through logging of problems reported and the co\-ordination of rapid and appropriate responses.  

  

This includes: basic training for the user, assisting the user to resume normal operation, channeling requests for help to appropriate functions; monitoring progress, and keeping users appraised. The maintenance of an inventory of equipment supported by the Service Desk / Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.


Provides service on a shift basis for:

* Weekdays up 12 hours (06:00\-18:00\)
* Saturdays up to 6 hours (08:00\-14:00\)
* Sundays up to 4 hours (09:00\-13:00\)
* Resolve Help Desk Calls

**Education \- Minimum:**


Microsoft Enterprise Administration  

IT Degree / Diploma  

IT Background with previous customer experience essential  

Matric and A\+ / N\+ Certification is essential  

2 to 3 years relevant experience

**Education \- Ideal:**


ICT Diploma  

ITIL Practitioner Certification  

Drivers Licence

**Detailed Description:**  

  

**Service Call receipt and Handling**

  

* Logs calls on Services Desk within SLA , accurately populating all call details
* Performs remote troubleshooting through diagnostic techniques and pertinent questions
* Classifies, prioritises \& assigns all logged calls
* Provides accurate information on IT products or services
* Logs and administers incidents, problems, change requests \& service requests
* Resolves logged calls if possible or advises caller of the need for scalation
* Follows up and updates calls on Service Desk

**Escalations \& Reporting**  

* Escalates unresolved issues calls to the next level of support personnel (application support, infrastructure, BPA or Development and level 3 Service Desk Agents)
* Keeps up to date with all incidents, problems and chnages on service desk and their priorities
* Completes daily reports on calls.

**Customer Service \& Support**  

* Understands \& attends to Group IT customer needs
* Passes on any feedback or suggestions by customers to the appropriate internal team
* Supports Group IT customers using customer support principles.
* Communicates (proactively \& reactively) with customers.
* Identifies and suggests possible improvements on procedures

**Applications/ Systems Support**  

* Provides 1st level support on assigned applications within SLA
* Monitors and administers Applications/Systems Problems
* Assists with daily administration tasks (Applications checks , maintenance and upgrades)
* Provides accurate \& clear verbal and written reporting for application failure investigations and resolutions
* Administer the Access Control System(P7\) i.e. grant access rights, channel access rights calls, update \& terminate)

Service Desk Agent - SIMS

Merchandise Repair Call Centre

AT LEWIS HEAD OFFICE: WOODSTOCK

Duties (but not limited to):

* Providing first level contact and convey resolutions to stores regarding repair queries
* Liaise with stores, service providers, suppliers, agents and technicians with regards to logging of repairs
* Continuous follow up on repairs up to conclusion of repair case.
* Properly escalating unresolved queries to the next level of support

Experience:

* Previous repairs systems experience is essential – in Retail background.
* Previous customer services work experience
* 1 Year Call Centre experience
* Data capturing

Requirements:

* Senior Certificate (or equivalent)
* Additional Language , would be a preference (Besides for English, Afrikaans)

Competencies (Knowledge/Skills):

* Computer Literacy in MS Office (Word, Excel and Outlook) and good typing skills.
* Good organizational and communication skills in order too professionally assist stakeholders on all levels.
* Able to handle large volumes of telephone calls.
* Work under pressure and in a deadline orientated environment.
* Attention to detail and problem solving.

Work Location: In person

Merchandise Service Controller

**Salary \- ZAR 15000\.00 per month**  

**The role**


High\-volume outbound calling into UK SMEs on behalf of a UK commercial finance brokerage. You will spend your day on the phone — 200\+ dials — reaching company directors and finance decision\-makers, qualifying them against a defined client profile, and booking appointments for the brokerage director.


This is not a generalist sales role. The products are trade finance, invoice finance, working capital and asset finance for UK importers and wholesalers. You must be able to hold a credible conversation about commercial finance with a UK business owner from the first call. If you cannot, this role is not for you.

 **Non\-negotiable requirements**


Do not apply unless you meet **all** of the following:

* **3\+ years outbound appointment setting / SDR experience for a UK\-based company** — not US, not domestic South African. UK market specifically.
* **Direct experience in commercial or business finance** — ideally with a trade finance, invoice finance, or asset finance lender or broker. This must be verifiable.
* **A track record you can evidence with numbers:** dials per day, appointments booked per week, qualification/show rates. Vague claims will not be considered.
* **Native\-level spoken English with a clear, neutral accent suited to UK SME decision\-makers.**
* **Proven at 200\+ outbound dials per day, sustained.**
* **Fluent with a CRM** — Close preferred; HubSpot or Salesforce acceptable.

**Who you'll be calling**


UK\-registered SMEs, typically importers and wholesalers, turning over roughly £1m–£20m, with a working\-capital or trade\-finance need: funding stock, paying overseas suppliers, or bridging the cash gap between paying suppliers and getting paid by their own customers. Typical deal sizes £50k–£1\.5m.

**What a qualified appointment means — this is your target**


An appointment only counts if all **four** are true:

* The business fits the profile above (UK SME, importer/wholesaler or close equivalent, right turnover band).
* You've reached a real decision\-maker — owner, director, or finance lead.
* You've identified and noted a genuine, current finance need or pain.
* The contact has agreed to a scheduled call and knows what it's about.


Dials are the activity. **Qualified, well\-briefed appointments that match the profile are the outcome you're measured on.** A bad appointment is worse than no appointment — it wastes the director's time and yours.

**What success looks like in the first 90 days**

* Consistent daily call volume with no supervision required.
* A steady flow of appointments that match the profile and convert into real opportunities.
* CRM notes clean and accurate enough that the director can act without re\-qualifying.
* Sharp, honest feedback on list quality and what's landing with prospects.

Outbound Sales Agent - Commercial Finance

About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. Blacksmith Agency Sales Full time Remote (South Africa) About The Role Blacksmith Agency is hiring Sales Development Representatives …

Call Centre Jobs in Bloemfontein - Page 8

Vacancies (page 8 of 8)