Browse live call centre jobs in Bloemfontein, Free State. Salaries, top employers and how to apply. Updated regularly.

About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Centre Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. Blacksmith Agency Sales Full time Remote (South Africa) About The Role Blacksmith Agency is hiring Sales Development Representatives …

Call Centre Agent (Remote, Somerset West)

At Smollan, We're on an evolutionary journey where we're shifting our story. We're looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. Job Summary: Smollan Financial Services is looking for an experienced Customer Sales and Service Lead to lead a team within the Customer Sales and Service Call Centre. The successful candidate will be responsible for driving sa…

Team Lead: Call Centre

To be responsible in its entirety for all Outbound Warehousing, Logistical and related Operational functions in the Cape Town Branch, including but not limited to the managing \& optimization of the warehousing function, picking, packing, dispatching, stock control, systems, distribution, reporting and staff management to ensure compliance and customer satisfaction at all times.

**KEY RESPONSIBILITIES**

· Deliveries on time in full sustained at \>95%

· Stock write offs \< 0\.2% of Turnover

· Ongoing reduction of customer complaints

· OTIF report daily based on previous days picking slips

· Go through the automated back order list to ensure back orders that stock has arrived goes out and due dates are met.

· Set vehicles daily based on areas, weights and number of pallets per order

· Work out customer / trip GP and cost per kg and make sure customers are not costing us money

· Constantly monitor delivery routes to try maximize space on the truck or save costs and eliminate over time.

· Get courier quotes for out\-lying orders and see which delivery method is more cost effective

· Should a courier be used, ensure customer and credit controller get a sanned copy of invoice and waybill

· Go over daily vehicle check sheets to note down mileages and check for problems with vehicles / tyres etc

· Monitor mileage daily per vehicle to keep vehicles within the mileage bands to keep hire costs down

· Ensure vehicles are serviced at correct intervals

· Check tracker app to ensure correct overtime is captured and paid

· Monitor tracker to ensure drivers are driving safely, not sitting too long at customers or making unnecessary stops

· Complete daily loading sheets for vehicles

· Prepare trip sheets per vehicles

· Capture Inter Warehouse Requisitions transfer out when stock goes to other branches

· Process order and ensure delivery customers

· Reconcile fuel account

· Reconcile courier account

· Assist Frikkie with machinery quotes, invoices and delivery planning

· Receive customers cash payments and check before handing over to accounts

· Ensure drivers doing overnight trips have accommodation and money for accommodation and meals

**REQUIRED MINIMUM EDUCATION \& WORK EXPERIENCE**

· Minimum 5 years solid outbound (dispatch) experience or logistics experience within a manufacturing concern

· Degree or Diploma in Operations, Logistics or Supply Chain is essential

· Reliable own transport and valid drivers’ license

· Detail orientated

· Excellent planning skills

· Knowledge of stock controlling, processing and ability to report on variances

· Task orientated

· Min 3 years staff management

Pay: R20 000,00 \- R30 000,00 per month

Application Question(s):

* Do you live in Hammersdale? or close to Hammersdale?
* How many years of Experience do you have as a Outbound Manager?
* Do you have FMCG experience?
* What is your Highest Qualification ?
* Do you have a valid driver's license?
* Do you have your own Vehicle?

Work Location: In person

Outbound Transport Manager

Purpose of the Role To wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrit…

Call Centre Agent Combined Sales

The Quality Assurance (QA) Agent evaluates agent calls to ensure compliance with financial regulations, accurate debt negotiation, and high customer service standards. The QA Agent will deliver constructive feedback to the Team Leader/Supervisor, track performance trends, and collaborate with management to refine training and development efforts.

**Key Responsibilities:**

* **Call Monitoring:** Evaluate a set number of recorded or live collection calls per agent every month using a standardized QA scorecard.
* **Compliance Checks:** Ensure agents follow statutory debt collection rules, such as verifying debtor identity, communicating correct balances, and respecting legal calling times.
* **Coaching and Feedback:** Deliver constructive, written and verbal feedback to T/L, Manager and agents and host one\-on\-one coaching sessions to correct mistakes.
* **Reporting:** Track QA scores, spot trends in agent errors or customer complaints, and share monthly reports with management.
* **Calibration Sessions:** Join alignment meetings with team leaders and managers to keep scoring fair and consistent across the floor.

· **Reporting:** Prepare regular reports on QA findings, summarizing key insights, improvement areas, and progress metrics. Present findings to management as required.

· **Training Support:** Assist in training sessions, workshops, and calibration meetings to ensure agents are well\-versed in quality standards and practices.

**Job Requirements**

* **Education:** Matric (Grade 12\) certificate or equivalent qualification. A finance, business, or auditing diploma is an advantage
* **Experience:** 2 to 3 years of work experience in contact centre quality assurance, with specific background in a debt collection or financial recovery environment.
* **Legal Knowledge:** Understanding of local credit and debt rules, such as the National Credit Act (NCA) and Protection of Personal Information Act (POPIA).

· Fluent in English, Afrikaans, Xhosa, Zulu, Tsonga, Venda, , Tsepdi,

* **Skills:** Excellent listening skills, sharp attention to detail, strong writing ability for feedback, and good computer literacy (MS Office / Excel). Ability to deliver constructive feedback in a positive, motivating manner.

Pay: R9 000,00 \- R14 000,00 per month

Education:

* High School (matric) (Required)

Language:

* IsiXhosa (Preferred)
* Zulu (Preferred)
* Tsonga (Preferred)
* Venda (Preferred)
* Sepedi (Preferred)
* Afrikaans (Preferred)

Work Location: In person

Quality Assurance Agent (QA)

Remote Call Centre Agent – High Commission \+ R3,000 Performance Bonus after 3 month probation

**Company:** Lead Gurus  
**Job Type:** Remote  
**Industry:** Sales / Call Centre / Telemarketing  
**Position:** Remote Call Centre Agent

Job Description

Lead Gurus is looking for motivated, target\-driven and confident individuals to join our team as **Remote Call Centre Agents**. This opportunity is ideal for individuals with call centre or telemarketing experience who are passionate about sales, enjoy speaking to people and are motivated by earning commission based on their performance.

Successful candidates will be responsible for making outbound calls, engaging with potential clients, following sales scripts and working towards performance targets in a remote working environment.

If you are self\-disciplined, have excellent communication skills and are ready to grow your earning potential, we encourage you to apply.

Key Responsibilities

* Make outbound calls to prospective clients.
* Communicate professionally and confidently with customers.
* Follow provided call scripts, sales processes and guidelines.
* Generate interest in the company's products and services.
* Work towards daily, weekly and monthly performance targets.
* Maintain accurate records of calls, customer interactions and outcomes.
* Handle customer questions and objections professionally.
* Consistently meet quality and productivity standards while working remotely.

Minimum Requirements

* Fluent in **English and Afrikaans**.
* Previous call centre, telesales or telemarketing experience.
* Matric certificate preferred.
* Own laptop or suitable computer.
* Own headset and a reliable, stable Wi\-Fi connection.
* Reliable backup power supply.
* A suitable, quiet and professional home workspace.
* Strong communication, persuasion and interpersonal skills.
* Self\-motivated, disciplined and able to work independently.
* Must be 18 years or older.

Remuneration and Benefits

* **High commission earning potential** based on performance.
* **R3,000 performance bonus** for achieving the applicable target.
* Basic salary available after successfully completing the three\-month probation period, subject to the company's employment terms.
* Remote working opportunity.
* Performance\-driven environment with opportunities to develop your sales skills.

Please note: Commission, bonus eligibility and post\-probation remuneration will be subject to the applicable company terms and conditions.

Work Environment

This is a remote position. Candidates must have their own working equipment, reliable internet connectivity, backup power and a suitable workspace to perform their duties effectively.

How to Apply

Interested candidates should submit their updated CV to either of the following email addresses:

**Recruitment:** recruitment@leadgurus.co.za  
**Alternative contact:** support@leadgurus.co.za

Please use the subject line: **Application – Remote Call Centre Agent**

Only applicants who meet the minimum requirements should apply.

**Start your next opportunity with Lead Gurus today!**

Pay: R3 000,00 \- R11 000,00 per month

Work Location: Hybrid remote in Gauteng, Gauteng (City of Johannesburg)

Call Center/Lead Generator

About The Role Blacksmith Agency is hiring Sales Development Representatives across South Africa who are hungry to open doors and drive pipeline. As Call Center Agent at Blacksmith, you own the top of the funnel: researching, sourcing and booking meetings with qualified decision makers, and creating the first impression of Blacksmith Agency for potential clients. Blacksmith Agency Sales Full time Remote (South Africa) About The Role Blacksmith Agency is hiring Sales Development Representatives …

Call Center Agent (Remote, Emalahleni)

Call Centre Agent (Remote, Emalahleni)

Call Centre Agent (Remote, Richards Bay)

**Administrator / Receptionist / Customer Support Agent**

**Company:** TEK Group / Nkomazi Air\-Fibre  
**Location:** Malelane, Mpumalanga — office\-based  
**Basic salary:** R5,000–R6,000 per month, depending on skills and experience

TEK Group is looking for an organised, friendly and computer\-literate Administrator / Receptionist to join our Malelane office. The successful candidate will handle daily administration, welcome clients and provide telephone support to customers using our internet and telecommunications services.

**Key responsibilities**

* Answer incoming calls professionally and assist with customer enquiries.
* Record support requests, capture accurate details and escalate technical issues to the relevant team.
* Follow up on outstanding enquiries and keep customers informed.
* Welcome walk\-in clients and direct them to the appropriate person.
* Perform general administration, including data capturing, filing, emails and maintaining customer records.
* Assist with customer applications, document collection and appointment scheduling.
* Support the sales, technical and accounts teams with administrative tasks.

**Requirements**

* Must be based within the Nkomazi region and able to commute reliably to the Malelane office every working day.
* Good computer skills, including Microsoft Word, Excel, email and internet use.
* Clear telephone communication and a professional, patient approach to customers.
* Strong organisational skills and attention to detail.
* Ability to manage calls, walk\-in clients and administrative tasks efficiently.
* Reliable, punctual and able to work independently and as part of a team.
* Previous administration, reception, call centre or customer service experience will be an advantage.
* Experience with internet or telecommunications services will be an added advantage.

**How to apply**

Apply through Indeed with your updated CV. Please include your **current area of residence, relevant experience and earliest available starting date**.

Pay: R5 000,00 \- R6 000,00 per month

Work Location: In person

Administrator / Receptionist / Customer Support Agent

**Graduate Call Centre Agent:** if you are a graduate and looking for work experience, then a call centre may just be the answer for you. In fact you will acquire a broad range of transferable skills, which will put you in good stead for your future in the business world.

  

If you are keen to have fun, learn and earn, then we would love to hear from you!

**NO PRIOR EXPERIENCE NEEDED !!**


The ideal candidate should have:


Grade 12  

Completed NQF 6/7 qualification  

Great telephone etiquette  

Good command of the English language  

Awesome people skills  

Excellent communication skills  

A genuine interest in the call center industry  

Hunger to succeed  

Willingness to learn

**Why is this an attractive opportunity?**

* Gaining practical workplace experience in a high\-demand industry

Graduate Call Centre Agent

LiquidCapital is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. LiquidCapital aims to creatively solve problems and add value to people by ensuring Mobility for Good.


LiquidCapital forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1\. Leaders, 2\. Innovation \& 3\. Customer Champions.


LiquidCapital is seeking to employ a qualified and experienced Senior Call Centre Manager. The successful candidate will join a dynamic and highly skilled Operations Team.


The successful candidate will report directly to the Operations Executive.

 **JOB DESCRIPTION:**


The Senior Call Centre Manager provides and operational leadership across Customer Care, Roadside Assistance,


and Authorisations call centre functions. This role is responsible for delivering reliable service outcomes, maintaining strong


operational standards, and ensuring teams consistently meet service expectations across customer interaction channels. The successful candidate will guide managers and their teams through clear performance expectations, practical decision\-making, and a steady focus on customer experience, operational efficiency, and compliance.  

  

**DUTIES / KEY RESPONSIBILITIES:**

* Lead day\-to\-day and longer\-term call centre operations across Customer Care, Roadside Assistance, and Authorisations, ensuring service continuity and alignment with business priorities
* Translate business objectives into operational plans, resource requirements, and measurable service outcomes
* Provide direction, coaching, and support to departmental managers while reinforcing accountability for team performance
* Monitor and manage service delivery against contractual and operational service levels, response times, turnaround times, and escalation standards
* Review operational trends, identify performance gaps, and implement corrective actions to improve service outcomes
* Oversee workforce planning, staffing levels, scheduling efficiency, absenteeism trends, overtime, and attrition across functions
* Ensure quality assurance practices are applied consistently and use findings to strengthen service delivery and process execution
* Maintain adherence to operational procedures, audit requirements, and regulatory obligations, including the handling of customer information
* Develop and report on operational and customer service measures, providing clear updates and recommendations to executive stakeholders
* Partner with internal teams and external service providers to resolve issues, improve coordination, and support business decisions
* Lead continuous improvement initiatives, including process optimisation, automation support, and operational enhancements that improve efficiency and customer experience

  

**EDUCATION:**  

* Bachelor’s degree in business management, Operations Management, Commerce, Customer Experience, or a related field
* Call Centre Management qualification advantageous
* Leadership or Management Development qualifications advantageous

  

**EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:**  

* 8–10 years of experience in a customer service or call centre environment
* Proven experience managing service\-level\-driven operations
* Experience in Roadside Assistance, Customer Care, Financial Services, Insurance, Automotive, or related industries is advantageous
* Demonstrated success improving customer satisfaction, operating efficiency, and service performance
* Experience leading large operational teams within a contact centre environment
* Experience building productive working relationships with internal stakeholders, service providers, and leadership teams
* Ability to balance strategic oversight with hands\-on operational leadership in a multi\-function contact centre environment
* Strong capability in leading managers, setting expectations, and sustaining performance across service\-driven teams
* Sound judgement when responding to service issues, escalations, and changing operational demands
* Clear communication skills for working across departments, presenting performance updates, and guiding teams through priorities
* Comfort working within established service frameworks, compliance requirements, and reporting structures
* Ability to use operational data, service trends, and quality findings to guide decisions and improvement efforts
* Focus on maintaining dependable service standards while adapting to changing volumes and business needs

  

**OTHER REQUIREMENTS:**  

* Clear credit and criminal record
* Own or reliable transport
* Own and live up to company values

Senior Call Centre Manager

****Omni Channel Servicing Consultant****
 Location: Nedbank Park Square, 9 Park Avenue, Umhlanga Rocks, Durban North.
   

  

 Location: Nedbank 135 Rivonia Road, Sandown, Sandton, Johannesburg.
   

  

****Career Stream****
 Nedbank Insurance (Call Centre)
   

  

****Leadership Pipeline****
 Manage Self: Technical
   

  

****FAIS Affected****
 FAIS Affected \- Yes
   

  

**Job Purpose**
 To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
   

  

****Job Responsibilities****
* Adhere to the daily schedule to ensure that targets are met by following the work plan.
* Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
* Escalate all unresolved queries to management by logging the case on the system.
* Answer 90% of all calls within 60 seconds (90/60\) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
* Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
* Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
* Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
* Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
* Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
* Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
* Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
* Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
* Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
* Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
* Understand the nature of the client's query by reiterating the key points raised by the client.
* Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.


**Minimum Experience Level**
 2 years or more contact centre experience.
   

  

 Must have insurance experience.
   

  

**Essential Qualifications \- NQF Level**
* Matric / Grade 12 / National Senior Certificate


****Essential Qualification****
 Certificate: Regulatory Examination / RE 5
   

  

 FAIS Certificate (120 Credits)
   

  

****Technical / Professional Knowledge****
* Administrative procedures and systems
* Relevant regulatory knowledge
* Relevant software and systems knowledge
* Business writing skills
* Banking knowledge
* Banking procedures
* Cluster Specific Operational Knowledge
* Business principles
* Business terms and definitions
* Governance, Risk and Controls


****Behavioural Competencies****
* Building Customer Loyalty
* Communication
* Technical/Professional Knowledge and Skills
* Managing Work
* Adaptability
* Quality Orientation


**Please contact the Nedbank Recruiting Team at \+27 860 555 566**

Omni Channel Servicing Consultant 1 1

**About Unifi**
***Boldly different. Fiercely human. Proudly African.***
 Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest\-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.
   

  

**Purpose of the role**
 The Call Centre Agent reports to the Team Leader. As the voice of Unifi, you are the first person our clients speak to and the reason they stay. You handle inbound and outbound calls, process loans, resolve complaints, and manage accounts with warmth, clarity, and a drive to get it right every time.
   

  

**Responsibilities**
* Handle inbound and outbound calls with warmth, clarity, and confidence
* Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for
* Resolve queries with empathy and urgency and own the problem until it’s fixed
* Handle complaints with empathy, resolving them with urgency and dignity
* Contact clients of outstanding accounts and help find repayment solutions that work
* Monitor repayment schedules and follow up consistently to keep accounts on track
* Maintain accurate, up\-to\-date client records in our systems
* Responding promptly to client and with the same standard every time across calls and written channels
* Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do


**Requirements**
* Matric qualification required; a qualification in Banking, Finance, Business, or a related field is advantageous.
* At least 1 year of experience in a customer\-facing, sales, retail
* Comfortable with basic financial and credit concepts
* Strong written and spoken communication skills in English
* A client\-first mindset. You help people with care, urgency, and dignity
* Calm, patient, and practical when things get busy with a "let's get it done" attitude
* Target\-driven and hungry to grow. You hold yourself to a higher standard
* Self\-organised, reliable, and able to manage your own workload
* Comfortable following set processes and systems accurately


**Remuneration**
* Basic salary with great monthly performance incentives

Agent (Customer Service)

**Mandarin\-Speaking Call Centre Operator** 




**Location:** 
 Woodmead, Johannesburg
 



**Employment Type:** 
 Full\-time
 



**Working Arrangement:** 
 Rotational shifts
 



**Salary:** 
 R10,000 – R12,000 per month \+ performance\-based bonuses
 



**Key Responsibilities** 



* Handle inbound and outbound customer calls in Mandarin and English.
* Assist customers with enquiries and provide accurate information.
* Resolve customer issues or escalate them to the relevant department.
* Record customer information, enquiries and follow\-ups accurately.
* Follow call\-handling procedures, scripts and service standards.
* Assist with Mandarin\-English translation when required.
* Follow up on customer requests and ensure issues are resolved.
* Maintain confidentiality and professional communication.
* Work with team members to ensure efficient customer service.



**Requirements** 



* Fluent in spoken and written Mandarin Chinese and English.
* Minimum Diploma / NQF Level 6 or equivalent.
* Good communication, listening and problem\-solving skills.
* Professional telephone manner and customer\-service attitude.
* Basic computer skills, including email, Word, Excel and data entry.
* Ability to follow procedures and work accurately.
* Willingness to work rotational shifts.
* Reliable, organized and able to work under pressure.



**Advantageous** 



* Previous call center or customer service experience.
* Mandarin\-English translation or interpretation experience.
* Experience using CRM, ticketing or customer management systems.
* Experience working with Chinese\-speaking customers.



 Strong graduates with excellent Mandarin and English communication skills may also be considered.
 



**Salary and Benefits** 



* Basic salary of R10,000 – R12,000 per month, depending on qualifications and experience.
* Additional performance\-based bonuses, subject to business and individual performance.



**Application Requirements** 




 Submit your CV with a brief summary of your Mandarin and English proficiency and any relevant call centre, customer service or translation experience.

Mandarin Call Centre Agent

Purpose of the job: Answer incoming calls courteously within SLA Manage all cases professionally and efficiently within the correct time frames Provide personalized customer service by responding to the needs of the client Ensure that all calls are captured on the relevant system (Dreamtec) Clear knowledge and understanding of our corporate client’s policy wording, systems, protocols and procedures Identify and escape issues to supervisor Call avoidance from other call Centre agents Fraudulent …

Call Centre Agents

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally advanced solutions, without losing sight of our human values.
   

  

 Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.
   

  

 OUTsurance has been voted Top Employer South Africa since 2022\. Our people vision is to be a great company to work for where you always get something OUT.
   

  

**Job Description**
 The position requires a driven individuals who is goal orientated. The successful candidate needs to possess proficient communication skills and the ability multi\-task. The job entails selling new business products to prospective client within the call centre.
   

  

**Qualifications**
* Minimum Matric qualification or equivalent qualification
* FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5\) completed.
* 2 years insurance sales experience (preferable)
* Previous call centre sales experience (preferable)


**Additional Information**
**Required Competencies \& Personal Attributes:**
* Previous Call Centre experience
* Computer literate
* Relevant tertiary or Call centre qualification will be advantageous
* Experience in short term insurance industry will be advantageous
* Selling Skills
* Negotiating skills
* Problem solving
* Thrives in a demanding, quick turnaround environment Sales oriented
* Attention to detail/Quality orientated
* Deadline and results oriented
* Initiative and tenacity.
* Enthusiastic and passionate about the job and the organisation
* Effective at planning and organising work
* Team player
* Adaptability
* Integrity
* Stress Tolerant
* Interpersonal and communication skills


 Candidate will be remunerated on a performance based salary system which is calculated on your team's performance.
   

  

 Candidate must be willing to align themselves with the company values.
   

  

 At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture, we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and welcome candidates from designated groups who meet the role requirements.

Commercial Inbound Sales Advisor

Cape Town, ZA
   

  

****POSITION OVERVIEW****
 MCI is one of the fastest\-growing tech\-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
   

  

 We are seeking enthusiastic
 **Bilingual Spanish Call Center Representative** 
 who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account\-related requests, and identifying opportunities to recommend additional products and services.
   

  

 As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full\-time, on\-site position with schedules that vary depending on the client program.
   

  

 We provide comprehensive, industry\-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.
   

  

 To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre\-employment test.
   

  

* POSITION RESPONSIBILITIES


****Key Responsibilities:****
* Handle inbound and outbound customer interactions in a courteous, timely, and professional manner.
* Deliver outstanding customer service in both English and Spanish.
* Listen carefully to customers, identify their needs, and provide effective solutions.
* Troubleshoot basic technical issues and assist customers with products, services, billing, and account\-related inquiries.
* Build strong customer relationships through professional and empathetic communication.
* Identify opportunities to recommend additional products and services when appropriate.
* Utilize company systems and technology to manage customer accounts and complete account\-related tasks.
* Accurately document customer interactions, requests, and claims in company systems.
* Follow all client\-specific processes, scripts, policies, and compliance requirements.
* Use available knowledge bases and training resources to provide accurate information.
* Protect confidential and personal customer information in accordance with company policies.
* Escalate complex customer concerns to the appropriate department or management team when necessary.
* Strive to achieve first\-contact resolution through effective problem\-solving and communication.
* Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.
* Meet established quality, productivity, attendance, and schedule adherence expectations.


****CANDIDATE QUALIFICATIONS****
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
 All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
   

  

* Must be at least 18 years of age.
* High school diploma or equivalent.
* Fluent in both English and Spanish, with excellent verbal and written communication skills.
* Experience using computers for data entry and customer support activities.
* Ability to type accurately at a minimum of 20 words per minute.
* Reliable wired high\-speed internet connection (minimum download speed of 20 Mbps) for work\-from\-home programs where applicable.
* Strong organizational, communication, and time management skills.
* Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
* Comfortable working with Windows\-based applications and learning new software systems.
* Strong analytical, troubleshooting, and problem\-solving skills.
* Excellent conflict resolution and interpersonal skills.
* Customer\-focused with empathy, patience, professionalism, and a genuine passion for helping others.
* Ability to multitask, remain organized, and work independently in a fast\-paced environment.
* Dependable with excellent attendance and punctuality.
* Strong team player who thrives in a collaborative environment.
* Ability to work scheduled shifts, including the required training period.


**Preferred**
* One year of experience in customer service, technical support, inside sales, back\-office operations, live chat, administrative support, or a contact centre environment.
* Previous experience supporting state or federal government programs is advantageous but not required.
* Experience in retail, hospitality, food service, or other customer\-facing roles is highly valued.


****ABOUT MCI (PARENT COMPANY)****
 MCI helps customers take on their CX and DX challenges differently, creating industry\-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
   

  

 In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest\-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
   

  

 Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech\-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70\), and Temporary and Administrative Professional Staffing (TAPS Schedule 736\), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid\-market, Federal \& enterprise partners. MCI now employs 10,000\+ talented individuals with 150\+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
   

  

 All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
   

  

* Must be at least 18 years of age.
* High school diploma or equivalent.
* Fluent in both English and Spanish, with excellent verbal and written communication skills.
* Experience using computers for data entry and customer support activities.
* Ability to type accurately at a minimum of 20 words per minute.
* Reliable wired high\-speed internet connection (minimum download speed of 20 Mbps) for work\-from\-home programs where applicable.
* Strong organizational, communication, and time management skills.
* Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
* Comfortable work

Full-Time Bilingual Spanish Call Center Representative (Urgently Hiring)

Role Purpose
   

  

 Deliver professional service to clients through various servicing channels (inbound calls, emails, walkin interactions etc.), and responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
   

  

**Requirements**
* Grade 12 (essential).
* 2\-3 years' experience in a call Centre or client service environment (preferred).
* Exposure to the medical aid and/or health industry.
* MS Office proficiency.


 Duties and Responsibilities
   

  

**INTERNAL PROCESS**
* Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
* Take ownership of complaints and ensure they are resolved timeously and effectively.
* Provide clients with the relevant information and documentation as required in line with policy guidelines.
* Capture and update client information on relevant systems based on data received from the client.
* Accurately complete all administrative and reporting requirements within agreed timeframes.
* Adhere to legislative /compliance requirements in the service process. Identify and report process and system failures and enhancements to improve client experience.


**CLIENT**
* Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
* Escalate client queries to the relevant department or stakeholder.
* Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate aftersales services.
* Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
* Provide authoritative, expertise and advice to clients and stakeholders.
* Build and maintain relationships with clients and internal and external stakeholders.
* Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
* Make recommendations to improve client service and fair treatment of clients within area of responsibility.
* Participate and contribute to a culture which builds rewarding relationships, facilitates feedback, and provides exceptional client service.


**PEOPLE**
* Develop and maintain productive and collaborative working relationships with peers and stakeholders.
* Positively influence and participate in change initiatives.
* Continuously develop own expertise in terms of professional, industry and legislation knowledge.
* Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development.


**FINANCE**
* Contribute to the financial planning process within area.
* Identify opportunities to enhance cost effectiveness and increase operational efficiency.
* Manage financial and other company resources under your control with due respect.
* Provide input into the risk identification processes and communicate recommendations in the appropriate form


 \-346021296

Talent Pool: Customer Service Agent | Cape Town MMH260807-4

Cape Town, ZA
   

  

****POSITION OVERVIEW****
 MCI is one of the fastest\-growing tech\-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.
   

  

 We are looking for full\-time
 **Bilingual Spanish Speaking Agents** 
 to support a variety of client projects, including customer service, technical support etc. This role requires fluent communication in both
 **Spanish and English** 
 with a strong emphasis on professionalism, empathy and adaptability. You will engage with customers across different industries, ensuring every interaction is handled with care and efficiency.
   

  

****Ideal Candidate:****
* Must be fluent in both Spanish and English (spoken and written)
* Native Spanish speakers with strong command of English are highly encouraged to apply.
* Must have a valid work permit or documentation proving eligibility to work.


 This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.
   

  

 To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre\-employment test.
   

  

* POSITION RESPONSIBILITIES


****Key Responsibilities:****
* Communicate clearly and effectively in Spanish and English to assist customers across various projects.
* Handle inquiries related to services, products, or technical issues with professionalism and empathy.
* Troubleshoot and resolve basic technical problems when needed.
* Build rapport with customers by actively listening and providing thoughtful solutions.
* Identify customer needs and recommend appropriate products or services.
* Recognize opportunities to upsell or cross\-sell when relevant.
* Accurately document customer interactions and follow up to ensure satisfaction.
* Maintain high\-quality service standards across diverse client requirements.


****CANDIDATE QUALIFICATIONS****
**WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?**
 All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities:
   

  

* National Senior Certificate (NSC) or an equivalent high school qualification.
* Bilingual proficiency in Spanish and English is required.
* Experience with data\-entry utilizing a computer
* The ability to read and speak English and Spanish fluently
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20\+ words a minute)
* Ability to work regularly scheduled shifts within our hours of operation including the training period.
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow\-up on customer issues
* An aptitude for conflict resolution, problem solving and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi\-task, stay focused, and self\-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast\-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers


****Preferred (Not Required)****
* Two (2\) years of experience in customer service, technical support, inside sales, back\-office, chat, or administrative support in a contact center environment


****ABOUT MCI (PARENT COMPANY)****
 MCI helps customers take on their CX and DX challenges differently, creating industry\-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
   

  

 In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest\-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
   

  

 Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech\-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70\), and Temporary and Administrative Professional Staffing (TAPS Schedule 736\), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid\-market, Federal \& enterprise partners. MCI now employs 10,000\+ talented individuals with 150\+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
   

  

****Preferred (Not Required)****
* Two (2\) years of experience in customer service, technical support, inside sales, back\-office, chat, or administrative support in a contact center environment


**CONDITIONS OF EMPLOYMENT**
**All MCI Locations**
* Must be authorized to work in the country where the job is based.


**Subject to the program and location of the position**
* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
* Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)


****COMPENSATION DETAILS****
**WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?**
 At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
   

  

****What You Can Expect From MCI:****
 We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:
   

  

* Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
* Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
* Career Growth: We prioritize internal promotions and offer clear pathways for advancement across departments.
* Paid Training: Gain valuable skills and knowledge while earning 

Bilingual Spanish Speaking Agent

**Job overview** 




 Provide direct support to UK customers handling inbound/outbound calls and emails, ensuring FCA\-compliant outcomes, accurate case documentation, and timely resolution. You will contribute to team KPIs, escalate complex cases, and support continuous improvement initiatives.
 



  





**Responsibilities** 



* Handle inbound and outbound calls and email correspondence with UK customers professionally and compliantly
* Validate customer information and supporting evidence to ensure accurate case handling
* Maintain accurate, detailed records in Salesforce CRM for all interactions
* Escalate complex, high\-risk, or unresolved cases to Senior Agents or Team Leaders
* Resolve customer queries and complaints within delegated authority, exercising judgment where appropriate
* Adhere to FCA rules, Treating Customers Fairly (TCF) principles, and internal policies always
* Participate in Quality Assurance (QA) evaluations, implement feedback, and continuously improve performance
* Meeting service metrics: call handling times, first contact resolution, email response times, and case closure volumes
* Support team initiatives, process updates, and new campaigns by adapting to procedural changes quickly
* Contribute to MI reporting by ensuring data is complete and accurate in Salesforce CRM
* Identify trends, common issues, or potential compliance risks, and report them to Team Leaders
* Assist with training refreshers or knowledge sharing sessions for peers
* Ensure confidentiality and data protection in line with UK regulations\\



  





**Minimum Qualifications / Skills** 



* Matric Certificate with English D result or better
* Experience in customer service, collections, or financial services 2\+ Years
* Knowledge of financial services operations and regulatory environment
* B2\-level English proficiency (spoken and written)
* Strong written communication skills for email correspondence
* Comfortable working UK operating hours



  





**Preferred Qualifications / Skills** 



* Hands\-on experience with Salesforce CRM, Genesys, MS Office/Excel
* Experience in Auto Finance, Redress, Banking Operations, or Collections
* Understanding of FCA rules and TCF principles
* Ability to work independently while escalating appropriately
* Strong interpersonal, problem\-solving, and time management skills



  





**What can we offer?** 




  





 • Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
 



  





 • Work in a multicultural environment.
 



  





 • Various trainings (technical \& soft skills).
 



  





 • Development opportunities in a growing multinational company.
 



  





 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Auto Finance – Agent Customer Service – English – On site Johannesburg

Discovery Health
   

  

 CONTACT CENTRE CONSULTANT – TALENT POOL
   

  

**About Discovery**
 Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
   

  

 What is a Talent Pool?
   

  

 In simplest terms, a talent pool is a database of candidates that have already been deemed qualified for particular positions and who can be offered roles as soon as they become available.
   

  

 What does this mean for you?
   

  

 It’s good news because it means, you will still go through the recruitment process (assessments, role plays and interviews) and if you meet our minimum criteria, will be next in line for consideration as soon as we require more staff.
   

  

 Key Purpose
   

  

 To deliver world class service to all Discovery Health Members, Providers, Employer groups, and Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.
   

  

 Key outputs
   

  

 The successful applicant will be responsible for but not limited to the following job functions:
   

  

* Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
* Servicing our members in a customer centric way to ensure that we live by our service principles
* Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
* Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
* Achieving and exceeding key performance metrics relating to service delivery


 Competencies and Skills
   

  

**Behavioural Competencies**
* Delivering results and meeting customer expectations
* Presenting and communicating information
* Writing and reporting
* Analysing
* Deciding and initiating action
* Working with people
* Achieving personal work goals and setbacks
* Following instructions and procedures


**Skills**
* Excellent verbal and written communication skills;
* Excellent administration skills;
* MS Office and PC literate
* Time Management


**Personal Attribute And Skills**
* Customer Centric
* Empathetic


 Education and Experience
   

  

**Education**
* Matric with Mathematics, Mathematics Literacy or Accounting with a minimum of 50%
* Having a achieved a minimum of 50% in English in Matric
* Additional: Any post matric qualification which replaces the above Matric requirements
* Basic MS Office Skills


**Experience**
* At least 12 months working experience in a customer services environment


**Advantageous**
* The Business Writing Skill


 Employment Equity
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
   

  

 EMPLOYMENT EQUITY
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Contact Centre Consultant (Talent Pool)

Click Learning is tackling South Africa’s education crisis with smart, scalable solutions that make a real difference. We deliver interactive online programmes that boost literacy, numeracy, and digital skills for primary school learners in under\-resourced communities. By combining technology with on\-the\-ground support, we’re helping children build the foundations they need for long\-term success and to build sustainable livelihoods. As a secondary outcome, we create jobs for previously unemployed youth to support in the schools and provide them with skills development to move onto better employment opportunities. We’re growing—and we’re looking for people who want their work to matter. Click Learning is one of the leading EdTech organisations in Africa. With rapid growth over the past few years and now maturing as an organisation, Click reaches over 235,000 learners in 316 schools, with over 23,000 devices under management, overseeing 1,000\+ youth facilitators and 85 core staff in 4 head offices.
   

  

 We are seeking an experienced and motivated Call Center Team Leader to join our team. As the Call Center Team Leader, you will be responsible for leading and managing the Call Center team (6 juniors), ensuring efficient and effective handling of queries, reports, and requests generated on the platform. Your role will involve hiring, training, and building the career paths of team members, setting objectives, analysing metrics, and providing reliable and efficient support to stakeholders. Additionally, you will play a crucial role in driving the team's performance, collaborating across the organization to optimize workflows, and delivering exceptional service.
   

  

****What you'll do?****
* Lead and manage the Call Center team, providing guidance, training, and motivation to ensure the team's professional development and optimal performance.
* Focus heavily on developing Call Center staff by providing advanced skill\-building opportunities, mentorship, and career progression frameworks to prepare them for future roles within the organisation.
* Hire, onboard, and train new team members, ensuring they are equipped with the necessary knowledge and skills to deliver efficient support services.
* Set clear objectives and performance expectations for the Call Center team, aligning them with the broader organizational goals and objectives.
* Collaborate closely with different departments to identify operational bottlenecks, streamline communication, improve inter\-departmental servicing processes, and drive overall organizational efficiency.
* Hold all departments across the organisation accountable to agreed\-upon service standards, internal SLAs, and operational dependencies to guarantee seamless issue resolution.
* Develop, build, and maintain comprehensive reports and real\-time dashboards providing deep insights on ticket health, status, volume trends, system gaps, and backlog analysis for stakeholders and executive leadership.
* Analyze operational metrics and performance indicators to evaluate team productivity, identify improvement areas, and implement strategies for enhanced efficiency.
* Provide reliable and efficient support to stakeholders, including clients, employees, and partners, ensuring a high level of customer satisfaction throughout the support process.
* Monitor and manage the Call Center platform, ensuring it is up to date, user\-friendly, and aligned with industry best practices.
* Stay up to date with industry trends, emerging technologies, and best practices in Call Center management, incorporating them into the team's operations when appropriate.
* Continuously enhance the knowledge base and self\-help resources available, empowering users to solve their queries independently.
* Maintain a positive and collaborative work environment, fostering teamwork, knowledge sharing, and open communication among team members


**Technical Skills Required**
* Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is advantageous.
* 5 years of experience in a Call Center, helpdesk, or technical support role, with demonstrated experience managing a team.
* Strong leadership and people management skills, with a proven track record of hiring, training, motivating, and successfully developing staff for organizational career progression.
* Proven experience establishing cross\-departmental collaboration workflows and implementing process\-efficiency initiatives.
* Strong competency in data analysis, reporting, and constructing performance dashboards using helpdesk tools (Zendesk or similar systems).
* Excellent analytical and problem\-solving skills, with the ability to analyse metrics and identify areas for improvement in team and organizational performance.
* Exceptional customer service orientation with a focus on delivering a positive user experience.
* Excellent communication skills, both written and verbal, with the ability to communicate concepts in a clear and understandable manner.
* Proven ability to multitask, prioritise tasks, and work well under pressure in a fast\-paced environment.
* Strong organisational and time management skills, with a keen attention to detail.


**What We Are Looking For In An Individual**
* Strong communication and inter\-departmental collaboration skills
* Customer service orientation
* Accountability driver and performance motivator
* Analytical mindset with an aptitude for reporting and dashboards
* Problem\-solving abilities
* Leadership, mentorship, and team development abilities
* Adaptability and flexibility
* Time management and prioritisation skills
* Continuous learning mindset


**What We Are Offering**
 Salary is inclusive of the following benefits
   

  

* 5% employer contribution to pension fund
* Employer contribution to death cover
* 21 annual leave days
* 1 year FTC with option to renew based on performance
* LTE data

Call Center Team Lead

The Focus Group
Woodmead, 8809
06 April 2025
Junior
Full Time
Market Related
On\-site
1 \- 2 years
Skills
Afrikaans
English
Financial Services
Life Insurance
Microsoft Office
Oral Communication
Pensions
Teamwork
Written Communications
Industries
Financial Services
Insurance
Investments
Job Description
Join a dynamic team dedicated to making a meaningful difference in the lives of beneficiaries. Our client, a reputable player in the financial services industry, is seeking a committed Call Center Agent to support the administration and investigation of death benefit claims, ensuring compliance with Section 37C of the Pension Funds Act.


**What You'll Do:**


* Communicate effectively with beneficiaries via telephone, email, and face\-to\-face interactions.
* Trace and identify potential beneficiaries to ensure accurate and timely claims processing.
* Gather and verify necessary documentation from beneficiaries, employers, and clients.
* Maintain comprehensive records and provide regular feedback to stakeholders.
* Deliver legally sound allocation recommendations in line with relevant legislation.
* Meet monthly targets and uphold the highest standards of professionalism and service excellence.
* Ensure all processes adhere to POPIA privacy parameters.

**Requirements:**


* Matric qualification with Maths, English, Afrikaans, and preferably one local African language.
* Fluency in both Afrikaans and English.
* 1 to 2 years’ experience within the Financial Services industry, ideally with knowledge of Section 37C of the Pension Funds Act.
* Strong written and verbal communication skills.
* Proficiency in Microsoft Office (Word, Excel).
* Excellent investigation, tracing, and record\-keeping abilities.
* Strong organizational and time management skills.
* High integrity and confidentiality standards.
* Ability to work independently and under pressure.

**Nice to Have:**


* Experience in Long\-Term Insurance, Life Insurance, or Death Benefits claims.
* Knowledge of investigative procedures within pension fund processes.

**What We'll Give You:**


* Competitive salary range of R8,000 to R15,000 per month (Market\-related, negotiable).
* The opportunity to work on\-site in Sandton within a supportive, professional environment.
* The chance to contribute to a vital aspect of financial security for beneficiaries.

Take the next step in your career and become part of a team that values integrity, precision, and service excellence. Apply now to help us ensure beneficiaries receive the support they deserve, guided by expertise and compassion.

Call Centre Jobs in Bloemfontein - Page 7

Vacancies (page 7 of 8)