Browse live call centre jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Hi My name is Hassen, and I’m Recruiting at Smart Debt Advisors.

I’m currently looking for motivated and ambitious Sales Agents to join our growing call centre team in Durban Phoenix.

If you’re someone who is confident, enjoys speaking to people, is target\-driven and wants an opportunity to earn more through uncapped commission, this could be the opportunity you’ve been looking for!

SMART DEBT ADVISORS – WE’RE HIRING!

R4,000 Basic Salary

UNCAPPED COMMISSION

Performance\-Based Incentives

Growth \& Career Opportunities

Rewards for Top Performers

WHAT YOU’LL BE DOING:

\* Contact potential customers

\* Introduce and explain our services

\* Assist customers with our debt\-related solutions

\* Build customer relationships

\* Close sales and achieve targets

\* Earn commission based on your performance

LANGUAGES ARE A BIG ADVANTAGE!

If you can speak English, isiZulu or other South African languages, that's even better. Being able to communicate with customers in their preferred language can give you a strong advantage.

Sales/call\-centre experience is an advantage

3–6 months experience preferred

Good communication skills

Positive attitude

Willingness to learn

Target\-driven \& motivated

LOCATION:

14 Crete Street, Durban Phoenix

CONTACT: 050 215 4064

EMAIL: hassenkhan625@gmail.com

If you're interested, send me your CV and let’s see if you could be the next addition to our team!

Your effort determines your earnings. Your opportunity starts here.

SMART DEBT ADVISORS

Work hard. Sell smart. Earn more.

Pay: R4 000,00 per month

Work Location: In person

Sales Agent

The position of call center agent outbound telemarketing and sales consists of using cold calling techniques on prospects and persuading potential customers to purchase a product or service.

Tasks:

Adjust sales script to better targets the needs and interest of specific individuals; Deliver prepared sales talks, reading from scripts that describes products or services , in order to persuade potential customers to purchase a product; Explain product and prizes and answer questions from customers.

Requirements:

Minimum 6 months experience; Ability to give full attention to what other people are saying and to actively look for ways to help people.

If you would like to apply contact to Laura on \- 076 507 4546 (Please send a personal introduction of yourself as a voice note to this number)

Job Type: Full\-time

Pay: From R4 000,00 per month

Ability to commute/relocate:

* Phoenix, KwaZulu\-Natal 4068: Reliably commute or planning to relocate before starting work (Required)

Experience:

* call center: 1 year (Preferred)

Work Location: In person

Call Centre Consultant

Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team.


  
Qualifications: Matric (Grade 12\)  

3–4 years in a debt collections experience within a call centre environment  

1 – 2 years leadership experience within a call centre environment (advantage)  

Knowledge of relevant debt collection legislation (CPA, ICASA, NCA, POPIA)  

Proficiency with call centre software and collections systems  
* Understanding of Financial Services, Credit Risk, and Collections Operations \& Strategy

  
Responsibilities: Lead and Motivate: Manage and inspire a team of call centre agents to consistently achieve departmental targets.  

Customer Experience: Ensure exceptional customer interactions by leveraging  

training, performance management, succession planning, and quality assurance monitoring. Report on key metrics to drive continuous improvement.  

Team Support: Foster a positive team culture by resolving associate queries,  

handling disciplinary matters and implementing culture\-building initiatives.  

Escalation Management: Efficiently resolve escalated queries from customers and stores to ensure prompt and effective solutions.  

Operational Excellence: Drive collections effectiveness through strategic  

execution, agent coaching, ongoing training, and performance monitoring.  

Compliance: Ensure strict adherence to debt collection regulations and internal  

policies.  

Reporting: Deliver accurate and timely reports on team performance and  
* collections metrics.

Team Leader Collections ACS Day Shift Mr Price Money

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!


As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.


Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.


  
Qualifications: Education:  

  

Grade 12 or equivalent  

  

Experience:  

  

At least 1 year of experience in a mobile call centre  

  

Knowledge and skills  

  

A strong understanding of sales techniques and the telecommunications industry  

Ability to influence and convince customers with ease.  

Thrive in a goal\-oriented environment and love to exceed expectations  
* Handle rejection gracefully and bounce back quickly.

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.  

Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).  

  

Updating Personal Information:  

  

Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.  

  

What’s in it for you  

  

Achieve your targets and enjoy uncapped incentives  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.  
* After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.

Telesales Agent Mobile Mr Price Money

The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.


This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.


The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.


  
Qualifications: Minimum of Grade 12 (Matric) qualification.  

At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.  

RE5 and FAIS certifications is a strong advantage.  
* Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act.

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.  

Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).  

  

Updating Personal Information:  

  

Accurately updating customers' personal, employment and contact details to ensure right party contact.  

  

What's in it for you?  

  

Achieve your targets and enjoy uncapped incentives.  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys  

After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.  

Vibrant work environment \- join a dynamic and energetic team where every day is a new adventure  

Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits  
* Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Telesales Agent Insurance Fixed Term Contract 3 months Mr Price Money

***What’s in it for you***

* Uncapped incentive when your targets are achieved
* Learning and Development, and Career Growth opportunities within the Mr Price Group
* All associates are entitled to discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Miladys.
* Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part\-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long\-term growth of those shares to build financial security

  
Qualifications: Grade: 12  

Year Experience in Sales environment. (Specifically selling Life insurance policies).  

Specific Knowledge in RE5 \+ FAIS is advantageous.  
* Business Understanding of FSB Compliance, Code of Conduct \& Relevant Legislation (NCA, POPI, etc

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.  

Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).  

Updating Personal Information:  

  

* Accurately updating customers' personal, employment and contact details to ensure right party contact.

Telesales Agent (Credit) Mr Price Money Fixed-Term Contract

As a Call Centre Agent (Customer Service Representative), you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! Responsibilities: Deliver first class service by accur…

Call Centre Agent

Description FINANCE DEPARTMENT CALL CENTRE AGENT REF NO: 71000252 / 71000218 / 71000244 / 71000272 REVENUE MANAGEMENT DIRECTORATE REVENUE DIVISION Basic Salary R243 479.01 / R316 060.58 pa Grade: 07 • Provides a prompt service for all customer in relation to revenue related queries on services provided by the Municipality. • Provides relevant revenue related information on various services provided/ offered by the Municipality. • Performs Administration functions to maintain a high standard of …

71000218 - Call Centre Agent

Job description

**Daly is seeking experienced Debt Recovery agents with a proven track record.**

**Requirements:**

* Minimum 1 to 3 years of debt collection/call centre experience
* 3 to 6 months of proven track record of incentives
* Good command of the English language
* Highly motivated
* Matric Qualification
* Excellent Listening and verbal Communication skills.
* Customer centric attitude.
* Strong Communication skills (Negotiation and Objection Handling)
* Target Driven mind\-set

**What We Offer You:**

* Basic Salary, depending on proven track record
* **COMMISSION** Structure
* Attendance Bonus
* Hybrid work (Performance Dependent)

**PS:** Shortlisted candidates who meet the criteria will be contacted only. Pay slips from previous or current employers are required for the interview process.

Job Types: Full\-time, Permanent

Hours of Work: Monday \- Friday 07h30 to 17h00/07h00 to 16:00 and 1 Saturday per month 08:00am to 1:00 pm

Salary: From R5500\.00 per month \+ R400\.00 Attendance Bonus

Job Type: Full\-time

Work Location: In person

Debt Collection Agents ( Daly )

**Who are we?**

At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

  

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

  

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

  

**Build a successful career with us**
-------------------------------------

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.


**What will you do?**
---------------------

The Business Affiliate plays a key role in supporting MiWay’s affiliate distribution channel. The position focuses on building and maintaining relationships with affiliate partners, converting affiliate‑generated leads into sales, and delivering a seamless customer experience across multiple communication channels. This role requires a strong sales background, excellent customer service skills, and a solid understanding of regulatory requirements within the financial services industry.May provide customers with essential information regarding products and services. Provides quality service to external and internal customers by ensuring accuracy in recording of data.


**Minimum Requirements**
------------------------

**Minimum Qualification**
  

• Grade 12/Standard 10/ NQF 4
  

• RE5 Certificate (As per DOFA date)
  

• Fully FAIS Accredited (As per DOFA date)  



**Minimum Experience**
  

• Minimum of more than 1 year Call Centre experience
  

• Minimum 1\-3 years in the STI environment and client services experience


**Knowledge and Skills**
------------------------

Undertake Outbound Tele\-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation
**Personal Attributes**
-----------------------

Communicates effectively \- Contributing dependently
Situational adaptability \- Contributing dependently
Action orientated \- Contributing dependently
Persuades \- Contributing dependently
**Core Competencies**
---------------------

Being resilient \- Contributing dependently
Collaborates \- Contributing dependently
Cultivates innovation \- Contributing dependently
Customer focus \- Contributing independently
Drives results \- Contributing dependently
**Turnaround time**
-------------------

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.


**Our commitment to transformation**
------------------------------------

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

Business Affiliates: Sales Agent

**Sales Development Representative – BPO \- Financial Services \& Utilities** 




**Durban \- Per Month \- R40,000 \+ 10,000R Bonus \+ Benefits** 




  





 We are recruiting for a
 **B2B Sales Development / Business Development professional** 
 to join a growing outsourcing business.
 



  





 This is a
 **true new\-business role** 
 — identifying target companies, finding decision\-makers, making the calls, creating conversations and
 **booking meetings for senior Business Development \& Operations leaders** 
 .
 



  





 We're looking for someone who:
 



 • Has a strong B2B sales / lead generation background / app setting / outreach
 



 • Is confident on the phone and with LinkedIn outreach
 



 • Can engage senior decision\-makers
 



 • Knows how to research and personalise outreach
 



 • Is commercially driven and enjoys opening doors
 



  





 Experience in
 **Financial Services, Utilities, BPO or Outsourcing** 
 would be a big plus.
 



  





 If you're a
 **hunter who enjoys creating opportunities rather than waiting for them** 
 , I'd love to hear from you \- matt@cactussearch.co.uk \& Leigh@cactussearch.co.uk
 



  





 \#SalesDevelopment \#BusinessDevelopment \#B2BSales \#SDR \#SouthAfrica \#Durban \#Hiring \#bpo / financialservices \# utilities

Sales Development Representative (BPO/ FS/ Utilities)

**Responsibilities**

* Handle inbound calls from hospitals, Doctors, nurses, phlebotomists, specialists etc
* Maintain good client relations with external clients
* Serve as a liaison between site staff and Lab
* Ensure messages are distributed to the correct staff members
* Follow up with results to ensure turn\-around\-times are met.
* Assist with the Switchboard functions in order to correctly refer clients.
* Compile, print and distribute route reports in order to ensure correct distribution of results when required
* Maintain hardware to ensure effective operations.
* Adhoc duties

**Requirements**

* Must be computer literate
* Matric
* Telephone and e\-mail etiquette
* Able to work shifts
* Own reliable transport

Job Types: Full\-time, Permanent

Pay: R5 500,00 \- R6 000,00 per month

Work Location: In person

**Job Description**
 Identifying sales opportunities
   

  

 Answering inbound calls timeously and making required outbound calls
   

  

 Co\-ordination of own administration
   

  

 Identifying sales opportunities
   

  

**Key purpose**
 This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Life telesales.
   

  

**Key Outputs**
 The successful individual will be required to perform on, but not limited to the following key outputs:
   

  

* Achieve Life Sales target
* Communication to members telephonically via fax and email
* Attending to general administration
* Conduct Financial Needs Analysis
* Achieve quality target
* Overcome objections
* Adhering to service level agreements


 Personal attributes and skills
   

  

**The successful individual will be required to demonstrate the following competencies:**
* Target Driven
* Team Player
* Goal orientated
* Self motivated
* Ability to perform under pressure
* Adapt to change
* Persuasiveness
* Resilience/Tenacity
* Sound Time Management
* Self managed
* Attention to detail
* Ability to learn quickly and apply knowledge
* Speak fluently (accent neutral) English/Afrikaans


**Qualification \& Experience**
* Matric
* At least 1year sales experience, preferably in an outbound telesales environment


 Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
   

  

* PC literacy, email, word, excel
* Tertiary qualification an advantage
* NQF5 and RE5 qualification


 EMPLOYMENT EQUITY
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

DCDS - KZN - Life Telesales Consultant - Park Square

Opportunity Alert: US Healthcare Support Roles — Now Hiring! Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor. What you’ll be doing Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy Providing clear, helpful information with regards to health care. Meeting personal and team performan…

Customer Service Agent- USA

**Job Description**
**Opportunity Alert: US Healthcare Support Roles — Now Hiring!**
 Are you passionate about delivering excellent customer service? Do you thrive in a fast\-paced, dynamic environment? We have an exciting opportunity for you to join our team as a
 **Customer Services Advisor.**
**What You’ll Be Doing**
* Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy
* Providing clear, helpful information with regards to health care.
* Meeting personal and team performance targets
* Growing your skills – with potential for further training on more complex queries


**What We’re Looking For**
* Minimum of two (2\) years of recent Call Center experience. (USA campaign experience is imperative)
* An understanding and experience of types of health insurance plans in the US delivery system, claims, billing is advantageous
* Ability to handle assigned projects from start to successful completion including appropriate follow\-up and documentation
* Ability to handle multiple priorities concurrently in a timely and accurate manner.
* Basic knowledge of CRM systems
* Demonstrate a high degree of integrity, patience, maturity, empathy, tact and diplomacy.


**Work Times**
 US hours (Must be able to work flexible shifts)
   

  

**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

Call Centre Sales Agent – Financial Services

**Company:** HoneyGuide Financial Services  
**Job Type:** Full\-time  
**Work Location:** On\-site  
**Location:** Durban  
**Salary:** Basic salary plus incentives

About HoneyGuide Financial Services

HoneyGuide Financial Services is growing, and we are looking for energetic, confident and results\-driven **Call Centre Sales Agents** to join our team.

This is a sales\-focused position for individuals who enjoy speaking to people, building relationships and working toward targets. You will engage prospective clients, identify their financial needs and introduce suitable financial products and services offered through HoneyGuide Financial Services.

Key Responsibilities

* Make outbound calls to prospective customers.
* Introduce HoneyGuide Financial Services and our financial solutions.
* Identify clients' needs through effective questioning and listening.
* Generate leads and sales opportunities.
* Explain products and services clearly and professionally.
* Follow up with prospective clients.
* Handle customer objections confidently and professionally.
* Maintain accurate records of calls and customer interactions.
* Capture customer information accurately on company systems.
* Meet individual and team sales targets.
* Maintain a high standard of customer service.
* Protect confidential customer information.
* Follow company procedures and applicable financial\-services compliance requirements.
* Work closely with advisers and other team members to ensure qualified opportunities are followed up.

Minimum Requirements

* Matric / Grade 12\.
* Previous call\-centre, telesales or sales experience preferred.
* Financial\-services or insurance experience will be an advantage.
* Strong verbal communication skills.
* Professional and confident telephone manner.
* Good listening and interpersonal skills.
* Basic computer literacy.
* Ability to capture information accurately.
* Ability to work in a target\-driven environment.
* Self\-motivated, disciplined and reliable.
* Ability to work effectively as part of a team.

The Person We're Looking For

We want someone who is **confident, persuasive and resilient**. You should be comfortable speaking to new people, handling rejection and continuing to work positively toward your targets.

You should also have a genuine interest in helping customers understand financial solutions rather than simply reading from a script.

Pay: From R12 000,00 per month

Education:

* High School (matric) (Required)

Experience:

* Call centre: 1 year (Required)

Language:

* English (Required)

Location:

* Durban, KwaZulu\-Natal (Required)

Willingness to travel:

* 25% (Preferred)

Work Location: In person

Reference: HQ001295-Tasmi-2 We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. Job Title: Customer Care Administrator Department: Customer Service Location: To Be Confirmed Employment Type: Permanent Stratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries. Our client is seeking an experience…

Customer Service Agent

Reference: HQ001295-Tasmi-2 We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. Job Title: Customer Care Administrator Department: Customer Service Location: To Be Confirmed Employment Type: Permanent About Us Stratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries. Our client is seeking an e…

Customer Service Agent Durban

**Job Description**
**Be the Voice That Delivers Exceptional Customer Experiences !!!**
 Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
   

  

**What You’ll Be Doing**
* Assisting customers who need help with their online orders and general inquiries.
* Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
* There are no follow\-ups, so it’s all about resolving the issue during the call
* Navigate multiple systems to research order details, resolve issues, and provide accurate, up\-to\-date information.
* Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
* Stay focused and positive while handling back\-to\-back calls, maintaining accuracy and strong documentation throughout .
* Participate in regular coaching sessions and apply feedback to improve customer service skills


**What We’re Looking For**
* Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
* Minimum of One\-year international customer service experience on an Omni channel campaign dealing with end\-to\-end queries.
* USA or Australian campaign experience is advantageous
* Ability to navigate approximately 15\-20 systems/tools


**Work Times**
**US hours (must be flexible to work rotational shifts aligned to US time zones)**
**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

Customer Service Advisor (USA) - Umhlanga

Minimum Requirements:Grade 12 / Matric required.HR, Recruitment, Psychology, Business Management or related qualification will be advantageous.Minimum 23 years' recruitment experience.Previous experience recruiting for a BPO, call centre, sales or customer service environment is strongly preferred.Experience in high-volume recruitment will be advantageous.Experience recruiting sales consultants and call centre agents will be advantageous.Experience working with recruitment targets and KPIs.Recr…

BPO/Call Centre Recruiter

Call centre agents, responsible for making inbound and outbound calls, customer service and respond to customer needs

Pay: R3 000,00 \- R5 000,00 per month

Work Location: In person

**Job Title:** UK PCP Claims Agent and UK Sales agents

**Location:** Phoenix based applicants only  
**Working Hours:** 10:00 AM – 8:00 PM (SA Time)

**Compensation:**

* R6, 000 CTC (Month 1\)
* R8,000 CTC (Post 1\-month review)
* **Uncapped commission**
* **Performance\-based Transport and Canteen reimbursement (monthly target bonus)**

**Overview:**  
We’re scaling a UK\-facing campaign and need **experienced PCP Claims Agents** who can hit the ground running. This is not a training role — we’re looking for operators who already understand the PCP claims landscape and can perform from day one.

**Key Responsibilities:**

* Handle outbound and/or inbound PCP claims interactions
* Accurately assess, qualify, and process UK PCP claims
* Maintain compliance with UK regulatory standards
* Consistently meet and exceed daily/weekly KPIs
* Deliver a high standard of client interaction and professionalism

**Minimum Requirements (Non\-Negotiable):**

* Proven experience in **UK PCP Claims**
* Strong understanding of the PCP claims process and terminology
* Previous call centre or BPO experience (UK campaigns preferred)

**What We’re Looking For:**

* High\-performance mindset (this is KPI\-driven)
* Strong communication skills with a UK\-facing tone
* Self\-managed and disciplined (remote environment)
* Accountability — output\-driven culture

**Why Join:**

* Growth Opportunities
* **Uncapped earning potential (base \+ commission)**
* **Monthly transport and canteen cost covered when targets are achieved (up to R2000 per month)**
* Fast\-track earning growth (3\-month review)
* Stable campaign with long\-term potential

**Application Process:**  
Apply via Indeed and include:

* A brief summary of your **PCP Claims experience**
* Campaigns you’ve worked on (UK\-specific)
* Your current/last KPI performance metrics (if available)

If you don’t have **direct PCP Claims or UK Sales experience**, don’t apply — you won’t be considered.

Job Type: Temp to perm

Pay: R8 000,00 per month

Experience:

* UK Sales : 1 year (Required)

Work Location: In person

UK Call Centre Sales Agent

**Team Leader: Contact Centre**

Location: Nedbank Park Square, 9 Park Avenue, Umhlanga Rocks, Durban.**Closing Date**

20 August 2026**Career Stream**
Operations**Leadership Pipeline**
Manage Others**FAIS Affected**
FAIS Affected \- Yes**Job Purpose**
To manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevant department**Job Responsibilities**
* Minimise expenses by using cost effective processes and staying within the operational budget
* Ensure turnaround times are met through processing financial transactions within the Service Level Agreement (SLA) requirements
* Ensure effective management of work by adhering to stipulated timeframes and quality delivery of work
* Develop and maintain collaborative relationships with external clients through offering quality service and meeting turnaround times.
* Manage trusting working relationships with internal stakeholders through engagement sessions, appropriate reporting and regular communication
* Ensure client satisfaction by understanding and meeting their required needs
* Manage the performance of staff by putting in place resource plans that include work allocation and clear accountability
* Manage quality of work by performing quality checks and taking corrective action where necessary
* Improve the performance of the team through multiskilling, job enhancement, process improvement etc.
* Manage quality of work by ensuring process standards are implemented and continuously met and corrective action where necessary
* Drive operational improvement by identifying and implementing appropriate solutions
* Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
* Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
* Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
* Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
* Contribute to team effectiveness by following the recruitment process when recruiting talent.
* Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
* Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re\-enforcing values during meetings.
* Manage the on boarding process of new employees by ensuring execution of preparations according to the on\-boarding check\-list.
* Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
* Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
* Address issues raised in culture surveys by participating in the development and implementation of action plans.
* Create a client service culture through various required interventions.
* Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
* Encourage team to generate innovative ideas and share knowledge.
**Minimum Experience Level**

2 years or more Team Leader / Leadership experience within a banking / insurance environment.**Essential Qualifications \- NQF Level**
* Matric / Grade 12 / National Senior Certificate
**Essential Certifications**

NQF level 5 FAIS qualification

RE 1 Certificate**Technical / Professional Knowledge**
* Business administration and management
* Client service management
* Communication Strategies
* Diversity management
* Financial Accounting Principles
* Governance, Risk and Controls
* Operations planning
* Principles of project management
* Relevant regulatory knowledge
* Service level agreements
**Behavioural Competencies**
* Coaching
* Customer Focus
* Decision Making
* Building talent
* Influencing
* Planning and Organizing

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***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Team Leader: Contact Centre

We are an authorised Financial Services Provider seeking ambitious, driven, and career-focused individuals to join our growing Sales & Marketing team. This opportunity is ideal for someone who is passionate about sales, enjoys working in a target-driven environment, and wants to build a long-term career with genuine growth opportunities, backed by the security of guaranteed monthly earnings and an uncapped commission structure that rewards success. Duties & Responsibilities Promote and sell our…

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