Browse live call centre jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Durban. Key Responsibilities Provide clients with feedback and updates via their ticketing system (primary) and Outlook email. Use WhatsApp to manage internal and client comm…

Customer Service Agent - Logistics Industry

Reference: JHB000317-VMC-1 Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Durban. Key Responsibilities Provide clients with feedback and updates via their ticketing system (primary) and Outlook email. Use WhatsApp to mana…

Discovery – Connect
   

  

 Telesales Consultant
   

  

**About Discovery**
 Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
   

  

**About The Area**
 People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest\-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.
   

  

**Job Description**
* Identifying sales opportunities
* Answering inbound calls timeously and making required outbound calls
* Co\-ordination of own administration
* Identifying sales opportunities
* Maintaining accurate details and statistics of all queries


**Key purpose**
 This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader.
   

  

 The successful individual will be required to conduct Discovery Life telesales.
   

  

**Key Outputs**
 The successful individual will be required to perform on, but not limited to the following key outputs:
   

  

* Achieve Life Sales target
* Communication to members telephonically via fax and email
* Attending to general administration
* Conduct Financial Needs Analysis
* Achieve quality target
* Overcome objections
* Adhering to service level agreements


**Personal attributes and skills**
 The successful individual will be required to demonstrate the following competencies:
   

  

* Target Driven
* Team Player
* Goal orientated
* Self motivated
* Ability to perform under pressure
* Adapt to change
* Persuasiveness
* esilience/Tenacity
* Sound Time Management
* Self managed
* Attention to detail
* Ability to learn quickly and apply knowledge
* Speak fluently (accent neutral) English/Afrikaans


**Qualification \& Experience**
* Matric
* At least 1year sales experience, preferably in an outbound telesales environment
* Minimum 1 year Life product knowledge, Discovery Life Knowledge is an advantage
* PC literacy, email, word, excel
* Tertiary qualification an advantage
* NQF5 and RE5 qualification


 EMPLOYMENT EQUITY
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

KZN - Life Telesales Consultant - Park Square

**Job Description**
 Be the Difference for Our Customers!
   

  

**Do you thrive on solving problems, taking ownership, and turning frustrated customers into loyal advocates?**
 We're looking for a passionate
 **Service Excellence Advisor** 
 to join our team and play a key role in delivering outstanding customer experiences. If you're a natural problem solver, enjoy working in a fast\-paced environment, and are committed to finding the right solution for every customer, we'd love to hear from you.
   

  

**What will you be doing?**
* Manage and resolve customer repair concerns and escalations with professionalism and empathy.
* Take ownership of customer cases from initial contact through to resolution.
* Liaise with repair agents, service providers, and internal departments to drive timely resolutions.
* Arrange appliance replacements when repairs are not viable or economically feasible.
* Investigate customer concerns and identify the most appropriate resolution.
* Keep customers informed every step of the way, managing expectations and providing regular updates.
* Accurately document customer interactions, actions taken, and outcomes achieved.
* Support customers with repair\-related queries and provide guidance on available options.
* Collaborate with internal stakeholders to continuously improve customer outcomes and service delivery.
* Adhere to company policies, compliance requirements, and quality standards


**Job** 
**Requirements**
* Minimum 12 months' experience in a customer service role, with a proven ability to deliver excellent customer outcomes.
* Matric /NQF Level 4 equivalent
* Experience working with customer claims, insurance, appliance repairs, product replacement, or settlement processes is advantageous.
* Contact centre experience within the last 6 months
* Experience handling escalated customer queries or complaints
* Strong communication, problem\-solving, and relationship\-building skills
* Ability to manage multiple cases and work to deadlines
* Excellent attention to detail and administrative accuracy


**Why Join Us?**
* Be part of a supportive and collaborative team.
* Make a real difference to customers when they need us most.
* Develop valuable insurance and customer service expertise.
* Enjoy a role where no two days are the same.


**Core Behaviours**
 Huntswood a ResultCX company employees have:
   

  

**A Winning Mindset**
 Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
   

  

 Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
   

  

**Servant Leadership**
 Enable and Empower all Employees – Our employees are the heart of our success
   

  

 Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
   

  

**Deliver WOW!**
 Own It – Take personal responsibility for getting things done, find a way.
   

  

 Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
   

  


* Subject to HW incentive \& remuneration policies, speak to your recruiter for more information.


 Apply

Service Excellence Advisor

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write\-offs.


  
Qualifications: Minimum Grade 12 qualification  

6\-12 months in Debt Collection, ideally within a Call Centre environment.  

Familiarity with the life cycle of an account, the collection process, and the systems that support these processes.  

Proficiency in MS Office.  
* Excellent telephone etiquette, strong customer service orientation, meticulous attention to detail, and a collaborative team player .

  
Responsibilities: Negotiate payment arrangements in accordance with set standards  

Accurately updating customers' information  

Establishing a rapport with customers and rehabilitating customers through excellent customer service standards  

Ensuring all quality of work is in line with Service Level Agreements.  

What’s in it for you…  

Achieve your targets and enjoy uncapped incentives.  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home,Mr Price Sport, and Miladys  

After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.  

Vibrant work environment \- join a dynamic and energetic team where every day is a new adventure  

Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits  
* Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Collections Agent (ACS) Mr Price Money

Collections Agent (ACS) Night Shift Mr Price Money

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!


As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.


Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.


  
Qualifications: Education:  

  

Grade 12 or equivalent  

  

Experience:  

  

At least 1 year of experience in a mobile call centre  

  

Knowledge and skills  

  

A strong understanding of sales techniques and the telecommunications industry  

Ability to influence and convince customers with ease.  

Thrive in a goal\-oriented environment and love to exceed expectations  
* Handle rejection gracefully and bounce back quickly.

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.  

Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).  

  

Updating Personal Information:  

  

Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.  

  

What’s in it for you  

  

Achieve your targets and enjoy uncapped incentives  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.  
* After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.

Telesales Agent Mr Price Money Mobile Durban

The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.


This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.


The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.


  
Qualifications: Minimum of Grade 12 (Matric) qualification.  

At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.  

RE5 and FAIS certifications is a strong advantage.  
* Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act.

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.  

Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).  

  

Updating Personal Information:  

  

Accurately updating customers' personal, employment and contact details to ensure right party contact.  

  

What's in it for you?  

  

Achieve your targets and enjoy uncapped incentives.  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys  

After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.  

Vibrant work environment \- join a dynamic and energetic team where every day is a new adventure  

Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits  
* Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Telesales Agent Insurance Mr Price Money

We’re looking for Telesales agents to join our Credit Sales team who will be responsible for selling credit products to customers over the telephone.


  
Qualifications: Grade: 12  

Year Experience in Sales environment. (Specifically selling Life insurance policies).  

Specific Knowledge in RE5 \+ FAIS is advantageous.  
* Business Understanding of FSB Compliance, Code of Conduct \& Relevant Legislation (NCA, POPI, etc

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.  

Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).  

  

Updating Personal Information:  

  

* Accurately updating customers' personal, employment and contact details to ensure right party contact.

Telesales Agent Credit Mr Price Money

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms …

Business Affiliate: Team Manager

**Job Description**
**ROLE PROFILE**
 Job Title:
   

  

 Support Call Centre Agent (Technical)
   

  

 Reports to:
   

  

 The Technical Manager
   

  

 Department:
   

  

 Support Selling
   

  

 Location:
   

  

 Durban
   

  

**PURPOSE** 
**OF THE ROLE**
 The Support Call Centre Agent is responsible for providing first\-line technical and customer support on all IDS and AMECOR\-manufactured and distributed products, and by handling incoming calls and customer emails, resolving queries and complaints, and ensuring a high standard of service delivery. The role involves troubleshooting, documentation, escalation of complex issues, and supporting internal teams and customers with product\-related assistance.
   

  

**Responsibilities / Accountabilities**
* Answer incoming customer calls and respond to customer emails in a professional and timely manner.
* Manage, investigate, and resolve customer queries and complaints
* Identify issues requiring escalation and refer them to the Technical Support Manager where necessary.
* Provide accurate product and service information to customers.
* Research required information using available internal resources and systems.
* Diagnose, investigate, and resolve customer issues using applicable software and tools.
* Log, process, and track support tickets for all received calls and queries.
* Route calls and escalate issues to the appropriate internal resources when required.
* Maintain accurate records and documentation in accordance with standard operating procedures.
* Recognise, document, and escalate recurring or trending customer issues to management and the customer call team.
* Conduct follow\-up communication with customers to ensure issues are fully resolved.
* Identify opportunities to upsell products and services and forward leads to the National Sales Manager.
* Complete required call logs, reports, and administrative tasks.
* Comply with the Freshdesk ticketing system SLA
* Perform any additional duties as assigned by the Technical Support Manager or Helpdesk Supervisor.
* Please note this job description is not exhaustive nor limited to the details contained within\*


**Minimum Requirements**
****MINIUM REQUIREMENTS****
* Matric / Grade 12 (essential).
* Relevant technical qualification or certification (advantageous).
* Minimum of 3\-5 years’ experience in a call centre, customer support, or technical support environment.
* Basic to intermediate technical knowledge relevant to the company’s products and services.
* Computer literate with experience in CRM systems, ticketing systems, Microsoft Office, SQL, and Excel.
* Ability to work standby duties and handle high call volumes where required.


**Skills And Competencies**
* Strong verbal and written communication skills.
* Excellent customer service and interpersonal skills.
* Problem\-solving and analytical thinking ability.
* Ability to troubleshoot and resolve technical issues efficiently.
* Attention to detail with strong documentation skills.
* Ability to prioritise tasks and manage time effectively.
* Ability to work independently and as part of a team.
* Professional, calm, and resilient under pressure.
* Willingness to learn and stay updated on products and systems.
* Sales awareness and the ability to identify upselling opportunities (advantageous).


**Preference will be given to EE candidate s .**
**We are the ASSA ABLOY Group**
 Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
   

  

 As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
   

  

 As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Technical Call Centre Agent

**Date posted:** August 19, 2026

**Pay:** 4,500\.00 (ZAR) \- 5,000\.00 (ZAR) per month

Job description:

Call Center Agent / Lead Generation Agent

Location: Durban, Kwa\-Zulu Natal

Work Environment: Remote/Virtual

**Pay**

Basic Salary: R4,000 – R5,000 per month \+ Performance Bonus \+ Commission

**About the Role**

Lead Gurus is looking for a confident, energetic, and target\-driven Outbound Call Center Agent / Lead Generation Agent to join our growing team.

The successful candidate will be responsible for making outbound calls, generating and qualifying leads, engaging prospective clients, building relationships, and booking opportunities for our sales team.

The ideal candidate will have **2\+ years of call centre and outbound calling experience**, with previous experience in **insurance call center experience, financial services**, lead generation, telemarketing, or contact centre environments.

Experience using **VICI Dail CRM systems** will be highly advantageous.

**Key Responsibilities**

\* Make high\-volume outbound calls to prospective clients.

\* Generate, qualify, and nurture new business leads.

\* Engage with potential clients and identify their needs.

\* Build rapport and maintain professional relationships.

\* Handle objections confidently and professionally.

\* Present suitable solutions based on customer needs.

\* Book qualified appointments for the sales team.

\* Follow up with prospects and nurture leads through the sales process.

\* Accurately capture and update customer information on VICI Dail CRM systems.

\* Maintain accurate call records and lead information.

\* Meet and exceed daily, weekly, and monthly KPIs.

\* Consistently achieve lead generation, call, appointment, and conversion targets.

\* Work closely with management and the sales team to achieve company objectives.

**Minimum Requirements**

Minimum 2 years of Call Centre / Contact Centre experience.

Minimum 2 years of outbound calling experience.

Previous lead generation or telemarketing experience.

Experience in the \*\*insurance or financial services industry will be highly advantageous.

Previous experience working with VICI CRM systems.

VICI Dail experience is highly advantageous.

Excellent verbal communication and interpersonal skills.

Strong persuasion, negotiation, and objection\-handling abilities.

Target\-driven with a positive and professional attitude.

Self\-motivated and able to work independently.

Good computer literacy.

Reliable internet connection and stable Wi\-Fi.

Own laptop.

Own headset.

Backup power and/or secondary workspace to ensure uninterrupted productivity.

Apply Today

If you're an experienced outbound call centre professional who is passionate about sales, lead generation, and achieving targets, we'd love to hear from you.

Send your CV to:

**recruitment@leadgurus.co.za**

**officesupport@leadgurus.co.za**

Work Location: remote/virtual in Durban, Kwa\-Zulu Natal

Pay: R4 500,00 \- R5 000,00 per month

Work Location: Remote

Call Center/Lead Generation Agent

Job Purpose The HR Co-Ordinator is responsible for providing comprehensive administrative support to the Human Resources department, with a primary focus on recruitment and talent acquisition activities. The role ensures efficient coordination of hiring processes, accurate HR record management, employee documentation, filing systems, and general HR administration to support business objectives and compliance requirements. Key Responsibilities Recruitment Administration (Primary Focus) Advertise…

Hr Coordinator Durban

Responsibilities: Lead and Inspire High\-Performing Teams  

  

Provide strong leadership to the Collections and Recoveries Contact Centre team.  

Create an engaging, customer\-focused, and performance\-driven culture.  

Build team capability through coaching, mentoring, and ongoing development.  

Foster collaboration, accountability, and continuous improvement across the operation.  

  

Drive Operational Excellence  

  

Manage the day\-to\-day operations of the Collections and Recoveries Contact Centre to ensure delivery against performance objectives.  

Monitor productivity, service levels, and collections outcomes to drive operational efficiency.  

Identify opportunities to improve processes, systems, and customer experiences.  

Ensure resources are effectively planned and aligned to business requirements.  

  

Performance Management  

  

Set clear individual and team performance objectives and ensure expectations are understood.  

Monitor and manage performance against agreed targets and quality standards.  

Conduct regular coaching and performance reviews to support employee growth and development.  

Use performance insights and data to recognise success, address gaps, and improve overall results.  

  

Financial Management and Reporting  

  

Manage operational budgets responsibly, ensuring expenditure remains within approved OPEX and CAPEX parameters.  

Monitor operational and financial performance against business targets.  

Prepare and present meaningful management reports and insights.  

Analyse trends, risks, and opportunities to support informed decision\-making and continuous improvement.  

  

Governance, Risk and Compliance  

  

Ensure all collections and recoveries activities operate within regulatory and company requirements.  

Maintain and enhance policies, procedures, and controls to support compliance and operational effectiveness.  

Monitor adherence to relevant legislation, industry standards, and internal governance requirements.  

Manage third\-party supplier relationships and ensure Service Level Agreements (SLAs) remain effective and aligned to business needs.  

Benchmark operational practices against industry standards to identify improvement opportunities and best practices.  

  

Strategy Execution  

  

Translate collections and recoveries strategies into effective operational plans.  

Partner with Risk, Credit, and Customer Value Management teams to ensure successful execution of collection strategies.  
* Drive initiatives that improve collections performance, operational effectiveness, and customer outcomes.

Collections Senior Operations Manager (contact centre) Mr Price Money

The primary responsibility of this role is to retain existing policyholders acquired through telemarketing efforts by addressing their concerns, resolving issues, and promoting the value of our insurance products.


This role plays a critical part in maintaining customer satisfaction and minimizing policy cancellations.


  
Qualifications: ·  

  

 Matric (Grade 12\) is essential.  

A minimum of two years’ telesales experience as an agent within an outbound call centre environment. (internal)  

1–2 years of experience in a customer retention role, preferably within the insurance or financial services industry  

  

Demonstrated bilingual verbal and written communication skills required  

  

Certifications (Advantageous): RE5 Certification / FAIS Accreditation  
* Familiarity with industry regulations including FSB Compliance, Code of Conduct, POPI Act, and the National Credit Act (NCA).

  
Responsibilities: Handle inbound and outbound calls related to customer complaints, cancellation requests, and escalations with professionalism and empathy.  

Effectively communicate the benefits of insurance policies and utilize approved retention tools and techniques to persuade customers to maintain their coverage.  

Respond promptly to cancellation requests, investigate underlying concerns, and offer tailored solutions to retain the customer.  

Ensure all cancellation processes are completed within the required 30\-day timeframe to avoid regulatory fines and penalties.  
* Strive to resolve customer issues in a timely and satisfactory manner, contributing to overall customer loyalty and retention metrics.

Retentions Agent Insurance Call Centre Mr Price Money

Position OverviewRole: Call Center Agent (Sales Consultant)Employment Type: PermanentLocation: Office-based in Mount Edgecombe, DurbanTraining: 1 full month of comprehensive training providedCompensation & BenefitsBasic Salary: R6,500 per monthSettling-in Allowance: R2,500 per month for the first 3 monthsEarning Potential: Uncapped commissionMandatory Benefits: Medical Aid and Provident FundRequirementsEducation: Matric / Grade 12 or SAQA-accredited equivalent (Essential)Experience: Minimum 1 y…

Call Center Agent (Sales Consultant)

**Business Unit:** DCM Distribution
**Function:** Call Center / Contact Center
**Date:** 14 Aug 2026
**About Discovery Connect**  

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest\-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.  


**Job Description**  



The successful candidate will be expected to lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.  


**Key purpose**  



To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.  


**Key Outputs**  



The successful candidate will be expected, but not limited to perform the following key outputs:  


* Leading and managing a team of 10 – 12 telesales agents
* Performance Management, coaching and developing team.
* Drive staff to achieve required targets and is accountability for teams overall sales targets
* Assessment of consultants calls \- QA.
* Assisting with interviews \& Role plays.
* Dealing with elevated queries/problems.
* Managing the ongoing relationship between brokers.
* Ensuring continual communication between management and staff.


* Adhere to and enforce internal policies.


* Inspire, motivate and support team.


* Able to work overtime from time to time, which may include weekends.

  


**Personal attributes and skills**  


* Excellent verbal and numeric communication skills


* Sales Orientated


* Quality driven


* People\-focused


* Quality driven


* Attention to detail


* Strong Interpersonal Skills


* Strong Leadership skills


* Problem solving skills


* Decision making skills


* Stress tolerance


* Excellent time management skills
* Organizational awareness


* Ability to work within a team and drive team culture


**Qualification \& Experience**  


* Grade 12 – essential


* 4 years outbound/ Inbound experience – essential


* 3 years Team Leader/leadership experience – Non negotiable


* Proficient in English – essential (writing, reading, speaking)


* Bi\-lingual – advantage (writing, reading, speaking)

  


**Advantangeous**  


* Computer literate \- MS Office, especially Excel – essential


* Regulatory Exam and NQF 5 FAIS credits


* BCOMM or related degree will be advantageous

  


EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Connect - Vitality -Team Leader Telesales - DBN

We are an authorised Financial Services Provider seeking ambitious, driven, and career-focused individuals to join our growing Sales & Marketing team.This opportunity is ideal for someone who is passionate about sales, enjoys working in a target-driven environment, and wants to build a long-term career with genuine growth opportunities, backed by the security of guaranteed monthly earnings and an uncapped commission structure that rewards success. Duties & ResponsibilitiesPromote and sell our f…

Outbound Call Centre Sales Agent

**Parts Incorporated Africa** is searching for a **Inbound Supervisor** to join the team at the **Riverhorse** branch.The purpose of this position is to Supervise complete Inbound process (receive products, process documents and efficient put away/ binning as per Company Standard Operating Procedure (SOP).  

  

**Key Performance Indicators includes, but not limited to:**  

* Consolidate exercises to ensure stock is kept together and maximize space utilization.
* Hourly tracking of relevant KPI metrics to support the overall productivity of the Warehouse and detailed investigation of missed targets and discrepancies.
* Work closely with local suppliers to ensure that deliveries are done on time.
* Assist with stock counting programmes and ensure inventory integrity is always maintained.
* Responsible for handling and effective control of pallets.
* Ensure all Material Handling Equipment are properly maintained in accordance with company procedures.
* Ensure all activities are performed as per SOP’s and all non\-conformances tracked and measured accordingly.
* Ensure general housekeeping levels are maintained at optimum levels, whilst promoting a safe working environment.
* Train and develop subordinates.

**Required** **Competencies, Knowledge, and Skills**  

* Minimum Grade 12 qualification.
* Previous WMS and Picking experience.
* At least 3\-5 years’ experience in warehousing.
* Must be able to work under pressure.
* Adaptability.
* Teamwork.
* Decision Making.
* Flexibility.
* Work overtime when required.
* Show ability to understand and grasp issues that may arise in the warehouse and to be able to come up with solutions that meet the Warehouse Manager expectations.
* Excellent problem solving and analytical skills.
* Ability to perform operational ad hoc responsibilities as and when required.
* Responsible for employee’s well\-being.

Inbound Supervisor

We are seeking enthusiastic and customer\-oriented Call Centre Agents to join our growing team. If you have 3–5 months of call centre or customer service experience and excellent communication skills, we'd love to hear from you.

Minimum Requirements

✔ Grade 12 / Matric Certificate  
✔ 3–5 months call centre, telesales, or customer service experience  
✔ Excellent verbal and written communication skills  
✔ Strong customer service orientation  
✔ Basic computer literacy and data\-capturing skills  
✔ Ability to work in a fast\-paced environment  
✔ Reliable, punctual, and target\-driven

What We Offer

* Agent retainer up to R 5 000
* Incentives and performance bonuses
* Ongoing training and development
* Career growth opportunities
* Friendly and supportive work environment

To apply send your CV to ndlamini@mdalisu.co.za

Pay: R3 000,00 \- R16 000,00 per month

Work Location: In person

call center agent

**PURPOSE OF THE ROLE** 
  





 We are seeking a Customer Service Specialist to deliver exceptional service through voice channels. The successful candidate will act as a brand ambassador, resolving customer queries efficiently while ensuring professional, empathetic, and compliant customer experience aligned with UK service standards.
   




 This role is ideal for individuals with strong English communication skills, high attention to detail, and the ability to manage multiple customer interactions efficiently.
   

  

  


**RESPONSIBILITIES OF THE ROLE** 
  




* Provide timely and accurate customer support via voice channels (calls) while occasionally supporting live chat, email, or other digital channels as required
* Handle customer enquiries, complaints, and service requests in line with UK customer service expectations
* Maintain a high standard of spoken English, including tone, clarity, and professionalism
* Resolve issues efficiently on first contact where possible, escalating complex cases to the appropriate teams
* Navigate multiple systems and tools simultaneously to retrieve and update customer information
* Adhere to SLAs, KPIs, quality standards, and compliance requirements
* Accurately document all customer interactions and outcomes
* Demonstrate empathy and professionalism when dealing with sensitive or escalated cases
* Contribute to continuous improvement by identifying trends, issues, or process gaps


 Requirements
   

  


**QUALIFICATIONS/EDUCATION and EXPERIENCE:** 
  




* Matric or Equivalent qualification
* Minimum 1 year’s Customer Service or Call Centre Experience
* International Campaign experiences is advantageous
* Ability to work in UK hours and weekends.
* Reliable transport for late shifts



**CORE SKILLS AND COMPETENCIES** 
  




* Excellent spoken English communication skills (clarity, tone, and pronunciation)
* Strong customer\-centric mindset with a problem\-solving approach
* Ability to manage multiple conversations efficiently
* High attention to detail and accuracy
* Strong time management and organizational skills
* Resilient, adaptable, and able to work under pressure
* Tech\-savvy with the ability to learn new systems quickly


 Benefits
   

  

* Competitive Salary
* Attendance bonus
* Performance\-based Incentives
* Career progression and promotion opportunities
* Group Life Plan (Life Cover, Disability Benefit and Dread Disease and Funeral Cover)

Customer Service Specialist

WE ARE HIRING – CALL CENTRE SALES AGENTS Are you confident, motivated, and ready to Join our growing team today! ✅ Minimum 6 Months Call Centre Experience Required ✅ Paid Training Provided ✅ Must Be Computer Literate We need energetic individuals who are ready to grow and build a successful future with us. Contact me on 0311098394 During working hours. Or email me on farah.d3h@gmail.com Working hours from 8am to 5pm. Secure your interview today and start training immediately! Please bring your cv. We are based in Phoenix once you contact us we will send you the work location.

Work Location: In person

Call Centre Sales Agent

Location: Kwa Zulu Natal
   

  

 Job Posting Title: Customer Service Agent, Telesales
   

  

 Time Type: Permanent
   

  

**MAIN PURPOSE OF THE ROLE**
* Retain current business base and ensure growth on the base. Also be able to source leads and do tele\-sales from a new business aspect.Sell the services and solutions for the company.


**Job\- Related Requirements**
* Grade 12 / Matric
* Ability to liaise effectively with clients and colleagues at various organizational levels
* A minimum of 2 years in a tele sales or call center environment
* Skills of achieving targets and generating new leads
* Must be patient, persuasive and persistent
* Punctuality and good time management skills
* Good administrative \& daily planning skills
* Ability to adapt to a rapidly changing environment/technology
* Ability to work under pressure \& meet deadlines without fail
* Ability to work without supervision
* Excellent verbal and written communication skills, including the ability to confidently give presentations
* Client empathy and ability to liaise effectively
* Be able to handle confrontation professionally at all times
* Must be someone that works well within a team and has a positive outlook
* Reliable transport


**ADDED ADVANTAGES FOR THIS ROLE**
* Time management and prioritization skills to meet deadlines and close sales in a timely manner
* Willingness to adapt and implement new sales methods and strategies
* Product knowledge
* Quick thinking to provide creative solutions that addresses customer’s needs and concerns


**Duties \& Responsibilities**
* Implementation of accounts – process and project management
* Manage client relationship
* Must make contact with each customer allocated to their base on a monthly basis as per masses
* Needs to make new tele\-sales calls weekly
* Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform (CRM)
* Monthly billing and financial reporting to customers (if needed)
* General administrative duties
* Managing of the customer base DSO’s (ensure that clients are up to date with their payments)
* Must be able to assist with ClientZone queries and training when needed
* Ensure required monthly targets \& masses are met


**DSV – Global transport and logistics**
 Working at DSV means playing in a different league.
   

  

 As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
   

  

 With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
   

  

 At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world\-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward\-thinking company – this is the place to be.
   

  

**Start here. Go anywhere**
 Visit dsv.com and follow us on LinkedIn and Facebook.
   

  

**Disclaimer** 
 : Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4\) weeks following their application, they should consider their application unsuccessful. Strictly fair and non\-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

Customer Service Agent

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.


Location: Kwa Zulu Natal  

Job Posting Title: Customer Service Agent, Telesales  

Time Type: Permanent

 **MAIN PURPOSE OF THE ROLE**


* Retain current business base and ensure growth on the base. Also be able to source leads and do tele\-sales from a new business aspect.Sell the services and solutions for the company.

**JOB\- RELATED REQUIREMENTS**

* Grade 12 / Matric
* Ability to liaise effectively with clients and colleagues at various organizational levels
* A minimum of 2 years in a tele sales or call center environment
* Skills of achieving targets and generating new leads
* Must be patient, persuasive and persistent
* Punctuality and good time management skills
* Good administrative \& daily planning skills
* Ability to adapt to a rapidly changing environment/technology
* Ability to work under pressure \& meet deadlines without fail
* Ability to work without supervision
* Excellent verbal and written communication skills, including the ability to confidently give presentations
* Client empathy and ability to liaise effectively
* Be able to handle confrontation professionally at all times
* Must be someone that works well within a team and has a positive outlook
* Reliable transport


 **ADDED ADVANTAGES FOR THIS ROLE**


* Time management and prioritization skills to meet deadlines and close  

sales in a timely manner
* Willingness to adapt and implement new sales methods and strategies
* Product knowledge
* Quick thinking to provide creative solutions that addresses customer’s needs and concerns


**DUTIES \& RESPONSIBILITIES**


* Implementation of accounts – process and project management
* Manage client relationship
* Must make contact with each customer allocated to their base on a monthly basis as per masses
* Needs to make new tele\-sales calls weekly
* Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform (CRM)
* Monthly billing and financial reporting to customers (if needed)
* General administrative duties
* Managing of the customer base DSO’s (ensure that clients are up to date with their payments)
* Must be able to assist with ClientZone queries and training when needed
* Ensure required monthly targets \& masses are met

**DSV – Global transport and logistics**



Working at DSV means playing in a different league.



As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.



With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.



At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world\-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward\-thinking company – this is the place to be.


**Start here. Go anywhere**



Visit dsv.com

  


**Disclaimer**: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4\) weeks following their application, they should consider their application unsuccessful. Strictly fair and non\-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.

Call Centre Jobs in Durban - Page 4

Vacancies (page 4 of 5)