Browse live call centre jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Position Overview Role: Call Center Agent (Sales Consultant) Employment Type: Permanent Location: Office-based in Mount Edgecombe, Durban Training: 1 full month of comprehensive training provided Compensation & Benefits Basic Salary: R6,500 per month Settling-in Allowance: R2,500 per month for the first 3 months Earning Potential: Uncapped commission Mandatory Benefits: Medical Aid and Provident Fund Requirements Education: Matric / Grade 12 or SAQA-accredited equivalent (Essential) Experience:…

Call Center Agent | Durban Mountedgecomb

A leading company in Mount Edgecombe, Durban is seeking a motivated, target-driven Sales Consultant to join their Value-Added Products & Services department in a non-advisory, permanent role. Position Overview Role: Call Center Agent (Sales Consultant) Employment Type: Permanent Location: Office-based in Mount Edgecombe, Durban Training: 1 full month of comprehensive training provided Compensation & Benefits Basic Salary: R6,500 per month Settling-in Allowance: R2,500 per month for the first 3 …

Sales Consultant Agent

Exhilarate is expanding and we are looking for experienced Call Centre Sales Agents who are serious about earning and growing. If you have a proven sales background in a call centre environment and are driven by commission, this is your opportunity to join a high-performance team with unlimited earning potential. Duties & Responsibilities Conduct outbound sales calls to potential customers Consistently achieve and exceed sales targets Professionally present products and close sales Capture cust…

Sales Agent

**The Role**

Our client is a large retail brand in the UK, with almost 1000 high street stores across the UK and Republic of Ireland they have a vast number of diverse customers. The retailers online service is extremely popular with click \& collect and next day delivery service supplying customers with a wide range of quality products.

The customer ethos centres on making their products accessible, affordable, and engaging, aiming to be the first\-choice retailer for "up\-to\-the\-minute" products. Their approach prioritizes friendly service, sustainability, and community engagement, aiming to provide an enjoyable shopping experience through both digital and physical stores.

In the modern era with a large volume of customers buying in store and online comes a high volume of queries, complaints and returns. Our client prides itself with high level customer experience, with a near perfect Trustpilot score of 4\.9\. As a customer service advisor, you will be resolving queries and providing effective solutions over Live Chat, email tickets and social media. The top 5 points of contact are:

1\. Where is my order?

2\. My item has arrived damaged

3\. My order is missing

4\. Store complaints

5\. Reward card issues

**Salary** – 6500 Rand per month with a 1000 Rand attendance bonus per month

**Working hours –** 45 paid hours per week, on a rotational work pattern.

**Opening hours between** \- Monday to Sunday 8am to 8pm. Working 1 weekend in 2\.

**Location** – CC33 Global, 20 Crassula Road, Ottawa South, Blackburn

**What we look for**

**Essential skills**

· Experience of inbound customer service and live chat to the UK.

· Excellent telephone manner and a high level of typing accuracy.

· Essential skills and experience include resilience, confidence, and strong communication. You need to be comfortable with multi\-tasking and maintaining customer service levels across multiple communication points.

**Desirable skills**

· An active interest or experience in retail customer service.

· The stronger performers are the ones who take ownership of the customer queries, adapt their approach where needed, and maintain a high level of service and customer satisfaction.

Pay: R6 500,00 per month

Work Location: In person

Inbound Customer Service Advisor

*To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.*




  





**Job Title: Call Center Agent** 




  





**About the Company:** 




 Our client specializes in outsourcing back\-office support for home service contractors, including plumbers, electricians, HVAC professionals, and similar trades. They provide 24/7 customer support, live call answering, dispatching, scheduling, and administrative services, helping their clients deliver exceptional customer experiences while maintaining efficient operations.
 



  





**Job Description:** 




 We are looking for a results\-driven Call Center Agent to join our client's growing operations team. In this role, you will professionally manage inbound and outbound customer interactions, schedule and dispatch service appointments, maintain accurate CRM records, and convert customer inquiries into booked appointments.
 



 This position requires excellent communication skills, strong attention to detail, and a sales\-oriented mindset focused on maximizing every customer interaction. You will play a key role in protecting service levels, maintaining customer satisfaction, and driving booking conversions while following established client playbooks and operational procedures.
 



  





**Responsibilities of the role:** 




 • Handle inbound and outbound customer calls professionally and efficiently.
 



 • Follow approved call flows, scripts, and client playbooks.
 



 • Assist customers with service inquiries, appointment scheduling, rescheduling, and escalations when appropriate.
 



 • Conduct outbound follow\-up calls, missed call recovery, and membership opportunities when applicable.
 



 • Guide customers toward booking appointments using a consultative sales approach.
 



 • Identify customer needs through effective questioning.
 



 • Present service options clearly and confidently.
 



 • Handle customer objections using approved techniques and scripting.
 



 • Offer same\-day service, after\-hours appointments, memberships, or additional services when applicable.
 



 • Accurately schedule and dispatch jobs according to client guidelines and capacity.
 



 • Verify customer information, service details, appointment windows, job types, and priorities.
 



 • Maintain complete and accurate CRM documentation, including call notes, dispositions, and customer information.
 



 • Respond promptly to digital inquiries and convert online leads into scheduled appointments whenever possible.
 



 • Follow up consistently on unconverted leads.
 



 • Follow all SOPs, quality standards, escalation procedures, and attendance expectations.
 



 • Participate in coaching, training sessions, and continuous performance improvement initiatives.
 



 • Support teammates during high call volumes and contribute to overall team success.
 



  





**Required Experience and Qualifications:** 




 • Previous experience in a call center, customer service, appointment setting, dispatching, or a similar customer\-facing role.
 



 • Strong verbal and written English communication skills.
 



 • Excellent customer service and active listening abilities.
 



 • Sales\-oriented mindset with the ability to convert inquiries into appointments.
 



 • Strong organizational skills and attention to detail.
 



 • Ability to multitask while working in a fast\-paced environment.
 



 • Experience working with CRM systems and maintaining accurate documentation.
 



 • Comfortable following scripts, SOPs, and client\-specific procedures.
 



 • Ability to maintain professionalism under high call volumes.
 



 • Reliable internet connection and suitable remote work environment (if applicable).
 



  





**Preferred Skills:** 




 • Experience in home services, scheduling, or dispatch operations.
 



 • Knowledge of appointment booking and workforce scheduling processes.
 



 • Experience handling digital leads and online customer inquiries.
 



 • Ability to identify upselling or membership opportunities.
 



 • Familiarity with quality assurance standards and KPI\-driven environments.
 



  





**Personality:** 




 • Customer\-focused and service\-oriented.
 



 • Sales\-driven with strong persuasion skills.
 



 • Detail\-oriented and highly organized.
 



 • Positive attitude with a strong sense of accountability.
 



 • Able to remain calm under pressure.
 



 • Adaptable and eager to learn.
 



 • Team player with a proactive mindset.
 



 • Results\-driven with a strong sense of urgency.
 



  





**Software \& Tools:** 




 • CRM software
 



 • Call center phone systems
 



 • Appointment scheduling and dispatching platforms
 



 • Digital lead management systems
 



 • Internal communication and collaboration tools
 



  





**Schedule:** 




 Full\-time position.
 



 9\-hour shifts with a 30\-minute unpaid lunch break.
 



 5 working days per week with rotating days off.
 



 Shifts scheduled between 7:00 AM and 11:00 PM EST.
 



 Primary coverage needed for nighttime and weekend shifts.
 



  





**Salary and Benefits:** 




 • Payment in USD or Local Currency according to candidate's preference.
 



 • Full\-time remote opportunity.

Call Center Representative

We are a people\-oriented business that provides outsourced contact centre solutions and specializes in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work, and it is teamwork that drives our success.
 



  





**INTRODUCTION:** 




 This position is directly responsible for handling inbound and outbound calls and mail while providing quality service to customers. This position is directly responsible for the overall productivity of the call center.
 



  





**What You'll Do:** 



* Responsible for taking inbound calls and processing mail directed from the queue
* Assist clients and their members via inbound calls, emails, and live chat
* Research member accounts to ensure all requests align with club policies.
* Communicate with clients and members when additional documentation is needed.
* Ensure accuracy and proper documentation of all interactions.
* Meet or exceed Key Performance Indicators (KPIs) including adherence, call times, and quality.
* Handle high\-volume inbound interactions in a fast\-paced environment.
* Collaborate with internal teams to resolve complex issues.



  





**WHAT YOU’LL NEED:** 



* High school diploma or equivalent
* Remote work experience is beneficial
* Ability to communicate clearly and professionally, both verbally and in writing
* Ability to manage multiple tasks in a fast\-paced, high\-volume environment
* Strong attention to detail and problem\-solving skills
* Ability to handle difficult conversations and de\-escalate issues
* Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems
* Ability to work scheduled shifts, including evenings and potential weekend/holiday coverage, based on business needs
* Ability to participate in a structured training period and maintain consistent attendance
* Ability to meet performance expectations related to quality, productivity, and adherence
* Reliable internet connection and a workspace that supports a productive remote environment



  





**AND IT’S GREAT TO HAVE:** 



* Bilingual is a plus
* 1\-2 years of customer service experience preferred



  





 Durban
 



 Closing Date: 18 September 2026

Agent - NUTUN

Blue Mercury is looking for individuals to join out three thriving campaigns , some are sales , others are creating appointments or quotes

**Discovery insure needs** agents to close hot leads for discovery insure , you will have a team of agents creating quotes for you and live transferring the client over to you , for you to close .

Guaranteed basic of 5000 \-7000 for this position . with an option to go up to 10 000

You can also increase your basic by R4000 per month over and above your base by un locking bands , meaning a basic of R14 000 excluding commission

**Capital legacy** campaigns are seeking agents to create appointments and you get paid per appointment \- basic starting at R5000

G**o Sola**r are seeking agents to create appointments and you get paid per appointment basic starting at R5000

For more info visit www.mercurygroup.co.za

Job Type: Full\-time

Pay: R6 000,00 \- R30 000,00 per month

Experience:

* sales: 3 years (Required)

Work Location: In person

Discovery Insure Telesales

**Job Description**
**Be the Voice That Delivers Exceptional Customer Experiences !!!**
 Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
   

  

**What You’ll Be Doing**
* Assisting customers who need help with their online orders and general inquiries.
* Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
* There are no follow\-ups, so it’s all about resolving the issue during the call
* Navigate multiple systems to research order details, resolve issues, and provide accurate, up\-to\-date information.
* Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
* Stay focused and positive while handling back\-to\-back calls, maintaining accuracy and strong documentation throughout .
* Participate in regular coaching sessions and apply feedback to improve customer service skills


**What We’re Looking For**
* Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
* Minimum of One\-year international customer service experience on an Omni channel campaign dealing with end\-to\-end queries.
* USA or Australian campaign experience is advantageous
* Ability to navigate approximately 15\-20 systems/tools


**Work Times**
**US hours (must be flexible to work rotational shifts aligned to US time zones)**
**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

Customer Service Advisor (USA) - Durban

Vital consultants company \- call centre agent

This role is in a fast\-paced environment with regular shifts including weekends.

Role:

To offer freedom to individuals who can no longer qualify for credit due to different credit related matters . we do this debt relief through budget and removal products. Agents will guide clients through debt clearing options, ensuring compliance with financial regulations and delivering accurate advice.

Qualifications and experience:

Matric certificate , computer literacy , prior experience in call centre , customer service certificate

Duties and responsibilities:

Educate clients on repayment processes and obligations

Provide accurate information about services

Assess financial situations and recommend suitable solutions

Explain the features and benefits of budget and removal products

Escalate complex financial cases to debt counsellors

Required skills and competenceies:

Strong communication skills with the ability to explain financial concepts clearly

Knowledge of debt review , repayment plans and third parties involved

Emphathy and patience when dealing with financially distressed clients

Computer literacy (ms office)

Pay: R3 750,00 \- R5 000,00 per month

Work Location: In person

Call Centre Agent

Key ResponsibilitiesProvide clients with feedback and updates via their ticketing system (primary) and Outlook email.Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.Book collections and delivery appointments, and manage pre-alerts.Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.Work with your Team Leader to escalate queries where needed and ensure service excellence.Liaise with internal and…

Customer Service Agent - Logistics Industry

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.


  
Qualifications: · Grade 12  

  

· 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.  

  

· Knowledge and understanding of industry legislature \- Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).  

  

· Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.  

  

· Problem\-Solving \- quickly identifying issues and providing effective solutions  

  

· Attention to detail \- ensuring accuracy in customer information and account setup processes  

  

· Communication skills \- clear and effective verbal communication to assist customers with account setup and inquiries.  

  

· A proactive, open\-minded attitude with a strong willingness to learn and grow.


  
Responsibilities: · Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.  

  

· Telephonically confirm employment and personal details to verify information provided on the store application forms  

  

· Update customer's details on relevant Debtor's systems to ensure an accurate and up\-to\-date customer details base  

  

· Process all store card applications across all divisions to increase customer and credit base (outbound agents only)  

  

· Review and assess customer financial documents to support account application decisions.  

  

Communicate with customers to request missing documentation and provide guidance on completing their account applications

Call Centre Agent (new accounts) - Mr Price Money

At mrpmoney, we're looking for a passionate and results\-driven
 **Collections Operations Manager** 
 to lead our Collections and Recoveries Contact Centre within the ACS business.
 



 This role is about more than managing operations. It's about leading people, building high\-performing teams, creating a culture of accountability and growth, and ensuring our collections strategies are delivered effectively to achieve positive customer and business outcomes.
 



 As the Collections Operations Manager, you'll be responsible for translating business strategy into operational excellence, driving performance, optimising resources, and ensuring compliance across all collections and recoveries activities. Through strong leadership and sound decision\-making, you will play a key role in improving portfolio performance, delivering financial targets, and contributing to the long\-term success of the business.
 



  





**Key Responsibilities** 




**Lead and Inspire High\-Performing Teams** 



* Provide strong leadership to the Collections and Recoveries Contact Centre team.
* Create an engaging, customer\-focused, and performance\-driven culture.
* Build team capability through coaching, mentoring, and ongoing development.
* Foster collaboration, accountability, and continuous improvement across the operation.



**Drive Operational Excellence** 



* Manage the day\-to\-day operations of the Collections and Recoveries Contact Centre to ensure delivery against performance objectives.
* Monitor productivity, service levels, and collections outcomes to drive operational efficiency.
* Identify opportunities to improve processes, systems, and customer experiences.
* Ensure resources are effectively planned and aligned to business requirements.



**Performance Management** 



* Set clear individual and team performance objectives and ensure expectations are understood.
* Monitor and manage performance against agreed targets and quality standards.
* Conduct regular coaching and performance reviews to support employee growth and development.
* Use performance insights and data to recognise success, address gaps, and improve overall results.



**Financial Management and Reporting** 



* Manage operational budgets responsibly, ensuring expenditure remains within approved OPEX and CAPEX parameters.
* Monitor operational and financial performance against business targets.
* Prepare and present meaningful management reports and insights.
* Analyse trends, risks, and opportunities to support informed decision\-making and continuous improvement.



**Governance, Risk and Compliance** 



* Ensure all collections and recoveries activities operate within regulatory and company requirements.
* Maintain and enhance policies, procedures, and controls to support compliance and operational effectiveness.
* Monitor adherence to relevant legislation, industry standards, and internal governance requirements.
* Manage third\-party supplier relationships and ensure Service Level Agreements (SLAs) remain effective and aligned to business needs.
* Benchmark operational practices against industry standards to identify improvement opportunities and best practices.



  





**Strategy Execution** 



* Translate collections and recoveries strategies into effective operational plans.
* Partner with Risk, Credit, and Customer Value Management teams to ensure successful execution of collection strategies.
* Drive initiatives that improve collections performance, operational effectiveness, and customer outcomes.



  





**What We're Looking For:** 




  





**Qualifications:** 




**Minimum** 



* Diploma in Credit Management or a related field.



**Preferred** 



* BCom Degree in Management, Commerce, Finance, or a related discipline.



  





**Experience:** 



* 5 to 8 years' experience within a Collections and Recoveries environment.
* Minimum 5 years' experience in a collections operational leadership role.
* Proven experience managing contact centre operations and delivering business performance targets.
* Experience leading large teams and driving a high\-performance culture.



  





**Knowledge and Skills:** 



* Strong understanding of collections and recoveries operations and strategies.
* Sound knowledge of:
* National Credit Act (NCA)
* Debt Collectors Act
* PASA Regulations
* Debt collection processes and governance requirements
* Experience with collections platforms and contact centre technologies.
* Good understanding of dialler management and campaign optimisation.
* Strong knowledge of productivity, workforce planning, and capacity management within a collections environment.
* Ability to translate risk and collections strategies into operational execution plans.
* Strong financial and commercial acumen.
* Excellent analytical, reporting, and problem\-solving skills.
* Effective stakeholder management and communication skills.
* Strong people leadership, coaching, and performance management capability.

Collections Senior Operations Manager (Contact Centre) / Collections Manager

We're looking for an experienced and people\-focused
 **Contact Centre Operations Manager** 
 to lead our Credit, Insurance and Mobile contact centre operations. This role is responsible for inspiring high\-performing teams, delivering exceptional customer experiences, achieving sales and service targets, and ensuring compliance within a regulated environment.
 



  





**Key Responsibilities** 



* **Lead and develop teams** 
 by creating a high\-performance culture focused on engagement, accountability, coaching and growth.
* **Drive operational performance** 
 across Credit, Insurance and Mobile, ensuring sales, service and productivity targets are achieved.
* **Champion quality, compliance and risk management** 
 , ensuring adherence to FICA, FAIS/FSCA, POPIA and internal policies.
* **Partner with key stakeholders** 
 across Operations, Product, Technology, Analytics and Training to deliver business initiatives and continuous improvement.
* **Improve customer outcomes** 
 through customer insights, complaints analysis, process enhancements and service excellence initiatives.
* **Oversee workforce planning** 
 to ensure the right resources are available to meet customer demand and service level commitments.



  





**What We're Looking For** 



* 5–7 years' contact centre operations experience, with at least 5 years in a senior leadership role.
* Experience leading large sales and service teams within Credit, Insurance, Mobile or Telecommunications environments.
* Insurance sales operations experience is advantageous.
* Relevant tertiary qualification; Financial Services or Insurance\-related certifications are beneficial.
* RE certification would be advantageous.
* Strong understanding of contact centre operations, workforce management, performance optimisation and coaching.
* Knowledge of FICA, FAIS/FSCA, POPIA, Treating Customers Fairly (TCF) principles and operational risk management.
* Passion for developing people, driving results and delivering exceptional customer experiences.

Contact Center Operations Manager (Telesales) Mr Price Money

As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product\-related issues—resolving queries quickly and professionally.


  
Qualifications: Matric certificate  

1 years’ experience as a Customer Service Representative in a Telco environment.  

Strong communication and problem\-solving skills  

Familiarity with WhatsApp for Business and webchat platforms  
* Basic understanding of retail and Telco account servicing

  
Responsibilities: Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).  

Log and update customer information accurately.  

Investigate and resolve account and product issues.  

Deliver friendly, consistent, and high\-quality service.  

Meet response and resolution time targets.  

Follow company policies and service standards.  

Collaborate respectfully with team members and other departments.  
* Continuously learn and grow your knowledge of our products and services.

Customer Support Representative Mobile Call Centre Mr Price Money

This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team.


  
Qualifications: Matric (Grade 12\)  

3–4 years in a debt collections experience within a call centre environment  

1 – 2 years leadership experience within a call centre environment (advantage)  

Knowledge of relevant debt collection legislation (CPA, ICASA, NCA, POPIA)  

Proficiency with call centre software and collections systems  
* Understanding of Financial Services, Credit Risk, and Collections Operations \& Strategy

  
* Responsibilities: Lead and Motivate: Manage and inspire a team of call centre agents to consistently achieve departmental targets.  

Customer Experience: Ensure exceptional customer interactions by leveraging training, performance management, succession planning, and quality assurance monitoring. Report on key metrics to drive continuous improvement.  

Team Support: Foster a positive team culture by resolving associate queries, handling disciplinary matters, and implementing culture\-building initiatives.  

Escalation Management: Efficiently resolve escalated queries from customers and stores to ensure prompt and effective solutions.  

Operational Excellence: Drive collections effectiveness through strategic execution, agent coaching, ongoing training, and performance monitoring.  

Compliance: Ensure strict adherence to debt collection regulations and internal policies.  

Reporting: Deliver accurate and timely reports on team performance and collections metrics.

Team Leader FS Collections Call Centre Night Shift Mr Price Money Durban

To be responsible in its entirety for all Outbound Warehousing, Logistical and related Operational functions in the Cape Town Branch, including but not limited to the managing \& optimization of the warehousing function, picking, packing, dispatching, stock control, systems, distribution, reporting and staff management to ensure compliance and customer satisfaction at all times.

**KEY RESPONSIBILITIES**

· Deliveries on time in full sustained at \>95%

· Stock write offs \< 0\.2% of Turnover

· Ongoing reduction of customer complaints

· OTIF report daily based on previous days picking slips

· Go through the automated back order list to ensure back orders that stock has arrived goes out and due dates are met.

· Set vehicles daily based on areas, weights and number of pallets per order

· Work out customer / trip GP and cost per kg and make sure customers are not costing us money

· Constantly monitor delivery routes to try maximize space on the truck or save costs and eliminate over time.

· Get courier quotes for out\-lying orders and see which delivery method is more cost effective

· Should a courier be used, ensure customer and credit controller get a sanned copy of invoice and waybill

· Go over daily vehicle check sheets to note down mileages and check for problems with vehicles / tyres etc

· Monitor mileage daily per vehicle to keep vehicles within the mileage bands to keep hire costs down

· Ensure vehicles are serviced at correct intervals

· Check tracker app to ensure correct overtime is captured and paid

· Monitor tracker to ensure drivers are driving safely, not sitting too long at customers or making unnecessary stops

· Complete daily loading sheets for vehicles

· Prepare trip sheets per vehicles

· Capture Inter Warehouse Requisitions transfer out when stock goes to other branches

· Process order and ensure delivery customers

· Reconcile fuel account

· Reconcile courier account

· Assist Frikkie with machinery quotes, invoices and delivery planning

· Receive customers cash payments and check before handing over to accounts

· Ensure drivers doing overnight trips have accommodation and money for accommodation and meals

**REQUIRED MINIMUM EDUCATION \& WORK EXPERIENCE**

· Minimum 5 years solid outbound (dispatch) experience or logistics experience within a manufacturing concern

· Degree or Diploma in Operations, Logistics or Supply Chain is essential

· Reliable own transport and valid drivers’ license

· Detail orientated

· Excellent planning skills

· Knowledge of stock controlling, processing and ability to report on variances

· Task orientated

· Min 3 years staff management

Pay: R20 000,00 \- R30 000,00 per month

Application Question(s):

* Do you live in Hammersdale? or close to Hammersdale?
* How many years of Experience do you have as a Outbound Manager?
* Do you have FMCG experience?
* What is your Highest Qualification ?
* Do you have a valid driver's license?
* Do you have your own Vehicle?

Work Location: In person

Outbound Manager

Job Title: BPO / Call Centre Recruiter Location: Durban Job Overview: The BPO / Call Centre Recruiter will be responsible for managing the end-to-end recruitment process for call centre and BPO campaigns, ensuring that the organisation consistently attracts, assesses and appoints high-quality candidates within agreed recruitment timelines. The position requires a high-volume, target-driven and proactive recruitment approach, with the ability to manage multiple vacancies and campaigns simultaneo…

BPO/Call Centre Recruiter

CareerBox is looking for driven and results orientated Outbound sales agents to join our exciting UK Broadband campaign. If you are confident,persuasive and motivated by achieving targets and earning uncapped commission,this is the opportunity for you! Make outbound sales calls to prospective and existing customers. Promote and sell Broadband products and services. Identify customers needs and recommend suitable solutions. Achieve and exceed daily,weekly and monthly sales targets. Confidently h…

Call Centre Outbound sales agent (International Experience)

Looking for experienced Call center agents with the knowledge of debt review removal Whatsapl 0653236361

Experienced Call Center Agents Required

**The Role**

Our energy client is one of the largest and well\-known suppliers in the UK. The objective of the outbound campaign is to generate new sales leads with small to medium sized companies in the UK.

A lead generation advisor will contact businesses in the UK to discuss their energy needs and establish their suitability for the service. You will be required to navigate past receptionists to speak to key decision makers in the company. You are highlighting the features and benefits of using our client’s energy. Once the customer is happy to proceed with the sale, you will hot\-key transfer them through to the CC33 sales team in the UK. If your customer is unable to transfer at the time, you will be required to data capture accurate information for future potential leads.

A background within B2B sales, energy sales or lead generation is preferred but not essential. The ideal candidate will have a strong desire to work within a fast\-paced sales environment and deliver a top\-quality customer service whilst meeting challenging but achievable targets, whilst maintaining a professional and informative phone manner.

**Shifts \-** 10:00am till 8:00pm \- Monday to Friday.

**Salary**– 6500 Rand per month with a 1000 Rand attendance bonus per month.

**Bonus**– 1000 Rand to 2500 Rand average bonus available per month, depending on performance.

**Location** \- CC33 Global, 20 Crassula Road, Cornubia, Durban, 4319, South Africa

**What we look for**

· A self\-motivated, confident individual with the ability to hold conversation with UK business owners and build rapport with ease.

· For success you need to be proactive, confident, and able to build a conversation rather than just rely on a script and data.

· The data is valuable, success comes from people who can create opportunity, think on their feet, and work each lead properly.

· Essential skills and experience include resilience, confidence, and strong communication. You need to be comfortable with outbound activity, able to handle rejection well, and confident dealing with objections without losing momentum.

· It’s important to use a script as a guide while still sounding natural and engaging on the call.

· B2B outbound experience is desirable, and energy experience gives you an advantage. Experience speaking with UK business owners or decision\-makers, getting past gatekeepers, and creating interest early in the conversation is very valuable.

· The stronger performers are the ones who take ownership of the call, adapt their approach where needed, and build the conversation well before discussing the main purpose of the call.

Job Types: Full\-time, Permanent

Pay: R6 500,00 per month

Work Location: In person

Outbound Telesales Lead Generator - Business 2 Business

Reference: JHB000295-JHBA-1 Job Title: BPO / Call Centre Recruiter Location: Durban Job Overview: The BPO / Call Centre Recruiter will be responsible for managing the end-to-end recruitment process for call centre and BPO campaigns, ensuring that the organisation consistently attracts, assesses and appoints high-quality candidates within agreed recruitment timelines. The position requires a high-volume, target-driven and proactive recruitment approach, with the ability to manage multiple vacanc…

Call Centre Recruiter Durban

Job Summary:

We are seeking a highly motivated and customer\-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1\. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2\. Sales: Meet sales targets by promoting products or services to customers.

3\. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4\. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1\. Excellent Communication Skills: Strong verbal and written communication skills.

2\. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3\. Sales Skills: Ability to meet sales targets and promote products or services.

4\. Problem\-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full\-time, Permanent

Pay: R500,00 \- R1 000,00 per month

Work Location: In person

call center agent

Reference: JHB000317-VMC-1 Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Durban. Key Responsibilities Provide clients with feedback and updates via their ticketing system (primary) and Outlook email. Use WhatsApp to mana…

Call Centre Jobs in Durban - Page 3

Vacancies (page 3 of 5)