Browse live call centre jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

UK Outbound Sales Agent and USA Customer Service – Join Our Winning Team! We are currently recruiting driven and target-focused UK Outbound Sales Agents to join our dynamic international campaign. . Conduct outbound sales calls to UK customers and USA Customer Service Upsell and sell products/services Achieve and exceed daily and monthly targets Maintain a high level of professionalism and customer service Grade 11 or Matric certificate Minimum 1 year call centre experience UK Sales experience …

UK Outbound Sales Agent and USA Customer Service

***Telesales agent*** required for a national lubricants company based in Southgate Business Park, Amanzimtoti.

Job Requirements:

\- Promote and sell Oils \& Lubricants telephonically

\- Build relationships and close deals telephonically

\- Must be computer literate

\- Sales experience and good communication skills are essential

\- Preference will be given to females due to employment equity.

What we Offer:

\- Basic Salary \+ Commission

\- Product Training provided

\- Supportive team environment with growth potential

If you are interested and meet the requirements above, please send your CV to marinesa@durbanlubricants.co.za​

Job Type: Full\-time

Education:

* High School (matric) (Required)

Work Location: In person

INTERNAL SALES (TELESALES)

**We are now Hiring in, Mt Edgecombe : For Matriculants**

**Have you completed/passed Matric and unable to find a job???** 

**Join our Team today , Be a part of a team that will create a better future for you!!!**

**Requirements:**

* **Speak fluent English**
* **Excellent telephone etiquette**
* **Matric required**
* **If you have Outbound Sales / Vehicle Tracking experience that's certainly a BONUS!!!**

**Benefits:**

* **Go home targets daily**
* **Incentives during the month**
* **Uncapped comm**
* **Mon \-Fri/ 8am to 5pm (Local)**
* **Fun days and Cash Incentives**

**Recruiting for the area: Mt Edgecombe, Durban**

**Send your CV to:**

**recruitmentrivonia@jamnetworksolutions.co.za**

**On your e\-mail kindly quote 'MATRIC'**

Pay: From R5 000,00 per month

Work Location: In person

Outbound Telesales

Call Centre with a starting basic with and commission .

Campaigns you could fall under

* Discovery Insure
* Capital Legacy appointments
* Capital legacy App
* Go solar
* Capital legacy Benefactor

Please visit https://mercurygroup.co.za for more info

We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you have zero experience and want to get into the industry .

Core Responsibilities:

* **Making Outbound Calls:**Agents make calls to potential customers (cold calling) or existing customers for various reasons, including sales, customer service, or market research.
* **Generating Leads:**Identifying and qualifying potential customers through outbound calls is a key function.
* **Sales and Upselling/Cross\-selling:**Agents may be tasked with selling products or services, as well as offering upgrades or related products.
* **Proactive Customer Support:**Outbound calls can be used to provide proactive customer support, addressing issues or offering solutions before customers even realize they exist.
* **Gathering Feedback:**Agents may call customers to collect feedback on products, services, or the overall customer experience.
* **Follow\-up Calls:**Outbound calls can be used to follow up on previous interactions, such as after a purchase or a service appointment.

Job Types: Full\-time, Permanent

Pay: Up to R18 000,00 per month

Work Location: In person

Life Insurance Consultant

Introduction We are currently recruiting enthusiastic, customer-focused individuals to join a dynamic and fast-paced international call centre based in Cape Town CBD. If you have excellent communication skills, enjoy working with people, and are passionate about delivering outstanding customer service, we'd love to hear from you! Duties & Responsibilities Handle customer enquiries professionally and efficiently. Deliver exceptional customer service on every interaction. Resolve customer queries…

Call Center Agents

Call Centre with a starting basic with and commission .

Campaigns you could fall under

* Discovery Insure
* Discovery life
* Capital legacy Benefactor

Please visit https://mercurygroup.co.za for more info

We also offer sales campaigns with higher basics and lucrative commission's if you have more than two years sales experience as well as if you have zero experience and want to get into the industry .

Core Responsibilities:

* **Making Outbound Calls:**Agents make calls to potential customers (cold calling) or existing customers for various reasons, including sales, customer service, or market research.
* **Generating Leads:**Identifying and qualifying potential customers through outbound calls is a key function.
* **Sales and Upselling/Cross\-selling:**Agents may be tasked with selling products or services, as well as offering upgrades or related products.
* **Proactive Customer Support:**Outbound calls can be used to provide proactive customer support, addressing issues or offering solutions before customers even realize they exist.
* **Gathering Feedback:**Agents may call customers to collect feedback on products, services, or the overall customer experience.
* **Follow\-up Calls:**Outbound calls can be used to follow up on previous interactions, such as after a purchase or a service appointment.

Job Type: Permanent

Pay: R5 000,00 \- R35 000,00 per month

Work Location: In person

Discovery call centre

EDC LEGAL WE ARE HIRING EDC Legal is currently looking for Debt Collection Agents and Asset Recovery Agents to join our growing team. Location Requirement: This position is STRICTLY for applicants residing in PHOENIX. And surrounding Who Can Apply: All ages welcome Males and females Experienced and non-experienced applicants If you have no experience but are willing to learn, please indicate this training will be provided. IMPORTANT READ CAREFULLY: When applying, you MUST clearly state: Which p…

CALL CENTRE AGENTS AND ASSISTANCE

**Role Overview**
 The Claims Handler serves as the initial point of contact for customers reporting an incident, accident, loss, or insurance claim. This role is pivotal in delivering an exceptional customer experience while accurately gathering and assessing claim information. Capturing comprehensive and precise details at First Notification of Loss (FNOL) is essential, as it directly influences claim outcomes and customer satisfaction throughout the claims journey.
   

  

**Key Responsibilities**
**Claims Intake \& Investigation**
* Receive inbound calls, emails, and online claim notifications from policyholders and third parties.
* Accurately capture detailed information regarding incidents, losses, accidents, injuries, and damages.
* Verify policyholder information and assess claim eligibility in line with client procedures.
* Obtain and review supporting evidence, including documentation, photographs, and witness statements where necessary.
* Conduct initial liability and coverage assessments promptly and thoroughly.
* Identify and escalate potentially fraudulent, complex, or vulnerable customer cases appropriately.
* Ensure all claim details are recorded accurately within the claims management system.


**Customer Service**
* Provide empathetic, professional, and clear communication as the first point of contact during potentially stressful situations.
* Explain the claims process, outline next steps, and set clear customer expectations.
* Maintain regular communication and provide timely updates throughout the claims process.
* Deliver customer service aligned with UK regulatory standards and best practises.


**Claims Administration**
* Create and maintain comprehensive, accurate claim files.
* Process all documentation within agreed service level agreements.
* Liaise effectively with insurers, repairers, solicitors, medical providers, engineers, and other relevant third parties.
* Coordinate inspections, repairs, recovery services, replacement vehicles, and other claim\-related requirements.
* Ensure compliance with GDPR, FCA regulations, and company policies at all times.


**Performance \& Compliance**
* Achieve productivity, quality, and service level targets consistently.
* Adhere strictly to all regulatory and compliance requirements.
* Maintain high standards of data accuracy and quality assurance.
* Engage proactively in coaching, training, and continuous improvement initiatives.
* Escalate complaints, vulnerable customer cases, and complex claims in accordance with established procedures.


**Essential**
**Essential Skills \& Experience** 
  

  

* Minimum 1\-2 years' experience in one or more of the following areas:
+ Insurance claims handling;
+ Contact centre operations; or
+ Customer service within a regulated environment.

* Excellent verbal and written English communication skills.
* Strong attention to detail and accurate data capture abilities.
* Ability to build rapport and demonstrate empathy effectively.
* Proven problem\-solving and decision\-making skills.
* Comfortable working with multiple systems and technology platforms.
* Availability to work UK business hours from Durban.


**Desirable**
* Previous experience within UK insurance or claims environments.
* Exposure to motor, property, liability, or personal injury claims handling.
* Knowledge of FCA regulations and Treating Customers Fairly (TCF) principles.
* Experience managing vulnerable customers sensitively and appropriately.


**Key Competencies**
* Customer Focus
* Active Listening
* Empathy
* Attention to Detail
* Resilience
* Communication Skills
* Time Management
* Problem Solving
* Regulatory Awareness
* Teamwork

Insurance Claims Handler

Closing Date 2026/07/07
   

  

 Reference Number RCL260210\-6
   

  

 Company RCL Foods
   

  

 Job Title IT Business Analyst (Inbound)
   

  

 Functions IT
   

  

 Job Type Classification Permanent
   

  

 Location \- Town / City Westville
   

  

 Location \- Province KwaZulu\-Natal
   

  

 Location \- Country South Africa
   

  

**Job Description**
 At
 **RCL FOODS,** 
 we are driven by a purpose that goes beyond business. Our commitment to "We grow what matters" reflects our dedication to nourishing lives, communities, and the future. As a leading player in the Food Manufacturing industry, we pride ourselves on delivering high\-quality products and making a positive impact.
   

  

 As we continue to grow, we are seeking a talented and motivated individual to join our team as a
 **IT Business Analyst (Inbound)** 
 within our
 **Group Services** 
 operating unit.
   

  

**The role will be based in Westville and report into the Applications Manager.**
**Responsibilities**
 The business analyst assumes the role of delivering an effective and sustainable solution for the RCL FOODS IT Systems/Applications. The Business Analyst will be responsible for supporting and developing capabilities within the Sourcing, Inbound \& Manufacturing areas of the business units. The Business analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit \& Functional areas, namely:
   

  

* Sourcing \& Procurement (Vendors, Services masters).
* Materials management (Material Master Data \& Configuration).
* Inventory management (MRP, Stock Count \& Adjustments).
* Production Planning (BOM’s, Process order management).
* Extended Warehouse Management


 The Business Analyst is to deliver with the business while still adhering to the IT framework across all the application areas.
   

  

**Minimum Requirements**
 Degree in Information Technology.
   

  

 Minimum of 3 to 5 years’ experience within the relevant business function or information technology environment.
   

  

 ERP Applications with specific reference to Materials Management, Inventory Management and Production.
   

  

 Has had experience in or has had been a lead in projects in the above\-mentioned areas.
   

  

 Valid Code E drivers' license.
   

  

 Relevant systems Exposure or certification for ERP system.
   

  

 Exposure Best of breed systems would be advantageous.
   

  

**Duties \& Responsibilities**
**The Business Analyst Is Needed To**
 Work with the business to identify opportunities for improvement in business operations, processes and systems.
   

  

 Engage with Business during projects to establish, understand and document detailed Business requirements.
   

  

 The Business analyst is involved in the design or modification of business systems or IT systems – assist in determining the project scope and agree a scope definition document as well as functional \& technical specification document and ensure that full sign off is achieved prior to implementation.
   

  

 The Business analyst adapts with new technology and identifies opportunities for growth or process improvement.
   

  

**Maintain a High\-quality Standard In IT Delivery**
 The Business analyst documents the functional specification and verifies technical design of the system in conjunction with a developer or system specialist.
   

  

 Interacts with the business stakeholders and subject matter experts to understand their problems and needs.
   

  

 Participates in the design or modification of business systems or IT systems – assist in determining the project scope.
   

  

 Ensures that all tests are conducted and documented according to the standards agreed in agreed Ways of working.
   

  

 Managing issues professionally and escalating where appropriate.
   

  

 Ensures that IT programs/initiatives are consistently implemented and managed from an ITGC, TCO \& Sustainability perspective.
   

  

 Manage Help desk activities including the tracking of Change requests and ensuring their timely resolution.
   

  

 Responsible for documenting the testing required, the results verification and acquiring the relevant release sign\-off.
   

  

 Ensures continuing operational quality by documenting bug fixes and enhancements.
   

  

**Sustain And Improve Operation Effectiveness**
 By understanding the business process needs, the business analyst can review external developments \& trends which can be turned into new opportunities for the business. Taking advantage of new technologies (AI, Process Automation etc) or best of breed solutions.
   

  

 Understands/defines and supplies solutions to mitigate process or system\-based gaps.
   

  

 Assist in improving and streamlining business processes and preparing business process documentation.
   

  

 Support the Applications Manager in identifying IT application solutions to address key Business requirements within functional area.
   

  

 Report on system non\-compliance by users to the Applications Manager.
   

  

 Identify and highlight business risk to the Applications Manager as a result of non\-compliance. Recommend compensating controls to the Applications Manager.
   

  

**As the Business Analyst, the job holder is expected to:**
 Plan and co\-ordinate within the project team for delivery of targets/Projects.
   

  

 Cross Skill team Members (where appropriate).
   

  

 Engage with Key stakeholders to develop and grow our partnering within the function.
   

  

 Ongoing learning and skill development to ensure sustainable growth, while staying abreast of the latest functionality, technologies, and applications.

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