Browse live call centre jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services, and solutions that enable them to live and enjoy life on their own terms …

Sales Affiliate Team Manager

The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.


  
Qualifications: Grade 12  

2\-3 years customer care experience within a call centre environment  

Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.  

Knowledge of online purchase  
* Excellent communication skills in English (Written \& verbal).

  
* Responsibilities: Effectively respond to all requests and queries from customers  

Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence  

Ensure quality, friendly, consistent interaction when dealing with customers.  

Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.  

Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.  

Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.  

  

What's in it for you?  

  

Achieve your targets and enjoy amazing commission and incentives  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys  

After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.  

Vibrant work environment \- join a dynamic and energetic team where every day is a new adventure  

Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits  

Recognition and rewards : get recognized and rewarded for your achievements with our exciting incentive programs

Call Centre Agent E-Commerce Call Centre) Mr Price Money Durban

As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product\-related concerns—resolving queries quickly and professionally.


  
Qualifications: Requirements:  

  

Matric certificate  

Working knowledge of Microsoft Office  

1 year’s experience as a Customer Service Representative in a Telco environment.  

Strong verbal and written communication and problem\-solving skills  

Familiarity with WhatsApp for Business and webchat platforms  
* Basic understanding of retail and Telco account servicing

  
Responsibilities: Listen to customers' questions and concerns and provide workable solutions.  

Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).  

Review customer mobile accounts and make changes, if necessary.  

Investigate and resolve account complaints and product issues.  

Deliver friendly, consistent, and high\-quality service.  

Meet monthly targets.  

Follow company policies, procedures, and service standards.  
* Collaborate respectfully with team members and other departments.

Call Centre Agent Customer Service Mobile Mr Price Money

Job description

**Daly is seeking experienced Debt Recovery agents with a proven track record.**

**Requirements:**

* Minimum 1 to 3 years debt collection/call centre experience
* 3 to 6 months of proven track record of incentives
* Good command of the English language
* Highly motivated
* Matric Qualification
* Excellent Listening and verbal Communication skills.
* Customer centric attitude.
* Strong Communication skills (Negotiation and Objection Handling)
* Target Driven mind\-set

**What We Offer You:**

* Basic Salary, depending on proven track record
* **Uncapped** **COMMISSION** Structure
* Attendance Bonus
* Hybrid work (Performance Dependent)

**PS:** Shortlisted candidates that meet the criteria will be contacted only. Pay slips from previous or current employers are required for the interview process.

Job Types: Full\-time, Permanent

Hours of Work: Monday \- Friday 07h30 to 17h00/07h00 to 16:00 and 1 Saturday per month 08:00am to 1:00 pm

Salary: From R5500\.00 per month \+ R400\.00 Attendance Bonus

Job Type: Full\-time

Work Location: In person

Debt Collection Agents ( Daly )

Operations Manager\-UK Healthcare Contact Centre

**Location:** Cape Town, South Africa (Hybrid)

**Salary:** **Starting from R65,000 per month**, depending on experience, plus performance bonus and excellent career progression opportunities.

About Us

We are a fast\-growing UK healthcare business operating private dental clinics across the United Kingdom. We are establishing our first South African patient contact centre to support new patient enquiries, appointment booking and exceptional customer service.

We are looking for an experienced Operations Manager to build and lead this exciting new operation from the ground up.

This is a rare opportunity to play a key role in launching and growing an international contact centre with significant opportunities for future career development.

The Role

Reporting directly to the UK leadership team, you will be responsible for establishing, managing and growing our South African operation.

Initially, you will recruit, train and manage a team of approximately 8–10 Patient Advisors, with the opportunity to expand the operation significantly as the business grows.

Key Responsibilities

* Build and lead our South African contact centre.
* Recruit, onboard and develop a high\-performing team of Patient Advisors.
* Manage daily operations, workforce planning and team performance.
* Monitor KPIs including service levels, appointment conversion rates, quality scores and customer satisfaction.
* Coach and develop team members through regular one\-to\-one meetings and performance reviews.
* Develop training programmes, operating procedures and quality standards.
* Ensure compliance with UK healthcare regulations and data protection requirements.
* Work closely with the UK leadership team to continuously improve the patient journey.
* Produce weekly and monthly operational reports.
* Create a positive, motivated and high\-performance culture.

About You

You are an experienced contact centre leader with a proven track record of managing UK customer service or sales operations.

Essential

* Minimum of 5 years' experience managing a contact centre operation.
* Experience managing UK\-based customer service or sales campaigns.
* Proven experience recruiting, developing and leading customer service teams.
* Strong leadership, coaching and performance management skills.
* Excellent spoken and written English.
* Strong analytical, reporting and organisational skills.
* Experience using CRM systems and cloud\-based contact centre platforms.
* Ability to work independently while collaborating with UK stakeholders.

Desirable

* Healthcare, dental or medical services experience.
* Experience launching or scaling a new contact centre.
* Knowledge of UK GDPR and South African POPIA.
* Experience managing hybrid or remote teams.

What We Offer

* **Starting salary from R65,000 per month**, with higher salaries available depending on experience.
* **Quarterly performance bonus** based on achieving agreed operational and business KPIs.
* **Annual performance bonus** linked to individual and company performance.
* **20–25 days of annual leave**, plus South African public holidays.
* Opportunity to build and lead a new international operation from its inception.
* Genuine career progression as the UK business expands, with the potential to grow into a senior leadership role.
* Direct access to the UK leadership team and the opportunity to influence the future direction of the business.
* Ongoing professional development and leadership training.
* A collaborative, supportive and ambitious working environment.

If you are passionate about building high\-performing teams, delivering outstanding customer experiences and shaping the future of an international healthcare business, we would love to hear from you.

Let me know you are interested or please send your CV to **Joannesmartdental@gmail.com**

Work Location: In person

Operations Manager – UK Healthcare Contact Centre

We are currently recruiting experienced Outbound Sales Call Centre Agents to join our Dis-Chem GAP cover Campaign, based at our Westville office in Durban. Please note: This is NOT cold calling — agents will engage with pre-qualified leads / an existing customer database. Key Responsibilities Conduct outbound sales calls to prospective customers Promote and sell GAP cover products aligned with customer needs Deliver accurate, compliant product information and customer service Consistently achie…

Outbound Sales Call Centre Agent Westville

We are currently recruiting experienced Outbound Sales Call Centre Agents to join our Dis-Chem Medical Insurance campaign, based at our Westville office in Durban. Please note: This is NOT cold calling — agents will engage with pre-qualified leads / an existing customer database. Key Responsibilities Conduct outbound sales calls to prospective customers Promote and sell medical insurance products aligned with customer needs Deliver accurate, compliant product information and customer service Co…

Outbound Sales Call Centre Agent -Medical Insurance Campaign R0 (To be Discussed)

Outbound Sales Call Centre Agent - Dis-Chem GAP cover Campaign R0 (To be discussed with successful candidate)

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.


  
Qualifications: ·  

  

Grade 12  

1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.  

Knowledge and understanding of industry legislature \- Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).  

Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.  

Problem\-Solving \- quickly identifying issues and providing effective solutions  

Attention to detail \- ensuring accuracy in customer information and account setup processes  

Communication skills \- clear and effective verbal communication to assist customers with account setup and inquiries.  
* A proactive, open\-minded attitude with a strong willingness to learn and grow.

  
Responsibilities: ·  

  

Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.  

Telephonically confirm employment and personal details to verify information provided on the store application forms  

Update customer's details on relevant Debtor's systems to ensure an accurate and up\-to\-date customer details base  

Process all store card applications across all divisions to increase customer and credit base (outbound agents only)  

Review and assess customer financial documents to support account application decisions.  
* Communicate with customers to request missing documentation and provide guidance on completing their account applications.

Call Centre Agent (New aAccounts) Mr Price Money

Introduction Join The Unlimited – Where Growth Has No Limits! For the past 30 years , The Unlimited has been quietly revolutionizing the industry, transforming lives, and breaking boundaries. Our mission? To empower individuals, remove limitations , and create unparalleled opportunities for success. Now, as we expand at an unstoppable pace , we’re searching for dynamic, driven, and experienced professionals to join us as Call Center Agents . This is your chance to be part of something extraordi…

Cross Sell / Upsell Sales Consultants (Westville)

Dialwise International we are a call centre based in Phoenix Greenbury and are currently recruiting .

We are recruiting for experienced PCP Agents

please note only contact me if you have pcp experience as we are only taking on experienced agents

Requirements

\-Fluent in English

\-Computer literate

\-PCP experience

\-Be able to travel to and from work.

We are offering a starting basic salary of R5000 and R500 attendance bonus

we are also offering uncapped commission and daily incentives

\*50 sales gets you R2000 commission

\*75 sales gets you R4000 commission

\*100 sales gets you R6000 commission

\*120 sales gets you R10 000 commission

Daily incentives

5 sales R100 cash

10 sales R250 cash

Working hours :

Monday to Thursdays: 11am to 8pm

Fridays:11 am to 7pm

Saturdays: 11 am to 4pm

Contact details :

Email :dialwiseinternational2021@gmail.com

whatsapp only:0823312671

Please note the following if you are interested

\-Whatsapp and emails are welcome

\-only message if you have pcp experience and use the reference PCP

\-please don't message to ask questions thats conducted in interviews(read about the working hours and salary before messaging again asking about it.

only message if you meet the requirements to avoid disappointment thank you in advance

Pay: R5 500,00 \- R18 000,00 per hour

Work Location: In person

call center agent

**Embrace Remote Work as a Call Center Agent in South Africa**

Outbound telephone marketing based lead generation and appointment setting casual/part\-time positions available. Hourly rate of R85 per hour and a bonus of R200 per qualified appointment. Once you have proved yourself, after 1st month, then base rate will be R100 per hour.

**Realistic On Target Earnings:**

**Part Time** (at R85 per hour, once you are a senior exec with us rate is R100 per hour)

* 20 hrs per week x R85 \= R1700
* KPI's met example 3 apps per week x R200 \= R600
* *Total Base plus min KPI's achieved \= R2300 per week, per month \= R9,200*
* KPI's exceeded example 5 apps per week x R1000
* *Total Base plus max KPI's exceeded example \= R2700 per week, per month \= R10,800*

**Full Time** (at R85 per hour, once you are a senior exec with us rate is R100 per hour)

* 40 hrs per week x R85 \= R3,400
* KPI's met example 6 apps per week x R200 \= R1200
* *Total Base plus min KPI's achieved \= R4600 per week, per month \= R18,400*
* KPI's exceeded example 10 apps per week x R2000
* *Total Base plus max KPI's exceeded example \= R5400 per week, per month \= R21,600*

The role will require following a script, introducing a company's service to prospective clients, asking a few qualifying questions, you may need to answer qualifying questions, as well as cover objections before closing for an appointment, or sales meeting on behalf of our client.

All training will be provided of course. You will need to capture the relevant details and log these in an online software system called a CRM. The role would require 5 shifts per week of 4 hours per day 5am to 9am if you cannot do this, please do not apply. So total 20 hours per week. Full time hours would be 1am your time to 10am Monday to Friday.

DO NOT APPLY UNLESS YOU STRICTLY MEET OR EXCEED ALL REQUIREMENTS

\* We are looking for candidates with outbound calling experience, this could be for one of the following: charity/fundraising calls, lead generation or appointment setting or sales calls.

\* If you have some level of sales experience in business development, either via phone or face to face where you’ve been selling business to business, that would be seen as an advantage.

\* You must have some sort of tertiary education, and corporate office experience.

\* You must have a professional tone and good articulate communication skills.

\* An excellent command of the English language, both written and verbal and an easily understood accent.

\* You will need intermediate computer skills in terms of experience using CRM’s to log calls as well as typing speed of 20 to 40 words per minute.

\* Experience using Linkedin tools would be highly regarded.

YOU MUST STRICTLY MEET OR EXCEED ALL REQUIREMENTS \- if not, do not apply.

You will need the following to be successful in this role:

\* A quite professional home environment \- meaning the phone calls need to sound like you are calling from a corporate office. I.e. no noisy flat mates, kids or barking dogs, we will be monitoring call recordings and if we can hear this sort of activity in the background we'll have to consider terminating your employment so please rather do not apply.

\* If you have the above noisy challenges but you have a room/office that you can set up and close the door to have a quite environment that could work. Headset \- you need a call center usb headset with noise cancellation (if you don't have one, we can recommend which one to buy for the role, this will help to block out background noise if you do occasionally have background noise, this is especially important if you have noise challenges, otherwise a normal USB headset with no noise cancelling would work with a quite environment esp. where you can close the door).

\* You will need a home office setup \- With a reliable computer/laptop, keyboard, mouse, desk and chair. You will have to download our call centre software on to your computer for click to dial calling via the internet you will need either a Windows operating system or you can use a Debian Linux operating system, but the software does not work with Mac/Apple.

\* Fast Reliable Internet \- you will need a minimum of 10 mbps upload and download speed, ideally higher, you will need a reliable and stable internet connection.

\* Load Shedding \- we are understanding about this issue, if you cannot work, you cannot work, ideally you will have a UPS, other than that we are flexible.

PLEASE RESPOND TO THIS JOB APPLICATION VIA EMAIL ONLY \- DO NOT CALL.

\*\*\* In your email application please send your resume as well as write a short paragraph or two as a cover letter outlining why you believe you would be a good candidate, or good fit, for this role based on your previous experience.\*\*\*

We are interested in any outbound phone experience, however we are especially interested in outbound lead generation, appointment setting experience. Alternatively, as mentioned if you have business to business corporate sales experience this will also be highly regarded.

Thank you.

Job Type: Part\-time

Pay: R85,00 \- R100,00 per hour

Application Question(s):

* Do you have a quite home office environment?
* Do you have a reliable computer/laptop, keyboard and mouse?
* Do you have a Windows or Linux operating system? Software does not work with Macintosh.
* Do you have a USB computer headset for Skype/Zoom/Teams calls?

Education:

* Diploma (Required)

Experience:

* outbound telemarketing: 2 years (Required)
* business to business sales: 2 years (Preferred)

Language:

* excellent English written and verbal communication skills (Required)

Sales Development Representative - Remote

We are seeking a professional, customer\-focused, and results\-driven Call Centre Agent to join our team. The successful candidate will be responsible for handling inbound and outbound calls, assisting customers with queries, providing information on services, scheduling appointments where applicable, and ensuring a positive customer experience.

**Responsibilities**

* Handle inbound calls from hospitals, Doctors, nurses, phlebotomists, specialists etc
* Maintain good client relations with external clients
* Serve as a liaison between site staff and Lab
* Ensure messages are distributed to the correct staff members
* Follow up with results to ensure turn\-around\-times are met.
* Assist with the Switchboard functions in order to correctly refer clients.
* Compile, print and distribute route reports in order to ensure correct distribution of results when required
* Maintain hardware to ensure effective operations.
* Adhoc duties

**Requirements**

* Must be computer literate
* Matric
* Telephone and e\-mail etiquette
* Able to work shifts
* Own reliable transport

Job Types: Full\-time, Permanent

Work Location: In person

Call Centre Agent

Join our CP360 Family, today! Join Our Canadian-Inspired Team in Durban: Embrace Excellence Together!Who We AreAt ContactPoint 360, we put people first. As a global customer experience company, we partner with top brands to deliver outstanding service through meaningful interactions. Our Durban team is growing, and we’re looking for passionate, people-focused individuals who thrive in a fast-paced, hospitality-driven environment.The OpportunityWe are seeking dedicated and professional Portugues…

Portuguese Customer Service Agent

German-Speaking Customer Support AgentUmhlanga, Durban, KwaZulu-Natal | On-site | Full-timeWe are hiring a German-speaking Customer Support Agent for an international retail project based in.You will support German customers across phone, email, and chat, ensuring excellent service for orders, deliveries, returns, and product enquiries.Key ResponsibilitiesHandle customer queries in German (phone, email, chat)Assist with orders, deliveries, returns, and product infoProvide professional, friendly…

Customer service Agent

Ideal Candidate Profile We are looking for a driven and results-focused individual who demonstrates professionalism and strong negotiation skills. The successful candidate will be: Technically Proficient: Comfortable working with collections systems and general computer applications. A Skilled Negotiator: Possessing strong communication skills and business understanding to effectively engage with customers. Detail-Oriented: Highly organized with a strong focus on accuracy and compliance. Resili…

CALL CENTER AGENTS / CUSTOMER SERVICES

Who are we?At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – i…

German-Speaking Customer Support Agent Umhlanga, Durban, KwaZulu-Natal | On-site | Full-time We are hiring a German-speaking Customer Support Agent for an international retail project based in . You will support German customers across phone, email, and chat, ensuring excellent service for orders, deliveries, returns, and product enquiries. Key Responsibilities Handle customer queries in German (phone, email, chat) Assist with orders, deliveries, returns, and product info Provide professional, …

Customer service Agent- German Speaker

RecruiterExhilarateJob RefUmhlanga Ridge- SandDate postedWednesday, May 20, 2026LocationDurban, South AfricaSalaryR6000 Guaranteed commission, UNCAPPED commission, Incentive bonusesSUMMARYWe offer guaranteed earnings, apply now!POSITION INFOAre you driven by sales and hungry for success? Join our dynamic Umhlanga-based team as a Call Centre Sales Agent with a well-established Financial Services Provider. We offer R6000 guaranteed earnings, uncapped commission, exciting weekly and monthly incent…

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