Browse live customer service jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

**Scope:** An exciting opportunity awaits a driven and motivated individual who seeks growth and enjoys the satisfaction of closing a deal. We are looking for a responsible individual to plan and carry out all sales activities. In this position you will be responsible for driving sales while ensuring customer satisfaction, travelling to clients, and achieving sales targets.

**Qualifications and work experience:**

* Matric
* Qualification in Marketing, Business or related (**Advantageous**)
* 2\-4 years Sales Rep experience
* Computer literacy a must on Excel, Word and Outlook
* Proven track record of successfully managing customer relationships and brining in Sales

**Roles and Responsibilities**

* Develop and maintain a database of customers in a specific area.
* Generate sales at existing customers and bring in new customers.
* Be proactive in anticipating trends at the customer and in the market place.
* Develop a knowledge of the product and become an expert in the field.
* Ensure administration is up to date by completing weekly, monthly, quarterly reports.
* Achieve sales budgets on a consistent basis.
* Establish relationships internally with all departments that support sales.
* Ensure customer service satisfaction and maintain excellent customer relationships

**Personal Attributes**

* Intelligent and committed individual
* Self\-motivated and well presented.
* A team player who works well with others.
* Be able to work under pressure and target driven.
* Possess excellent verbal and written communication skills

Job Type: Full\-time

Ability to commute/relocate:

* Durban, KwaZulu\-Natal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

* Do you have your own vehicle?

Education:

* High School (matric) (Required)

Experience:

* Sales Rep: 2 years (Required)

Work Location: In person

Sales Representative : Durban

Job Title: Call Center Operations Manager

**Location:** Durban, South Africa  
**Job Type:** Full\-Time

About the Role: We are looking for an experienced **Call Center Operations Manager** to lead our dynamic contact center team. You will oversee daily floor operations, drive performance metrics, and mentor team leaders to deliver exceptional customer service and operational efficiency.Key Responsibilities

* Manage day\-to\-day call center activities, workflows, and staffing levels.
* Track and improve key performance indicators (KPIs) like First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT).
* Coach, mentor, and evaluate team leaders and support staff.
* Implement company policies, quality standards, and safety regulations.
* Prepare operational reports, budget forecasts, and performance analysis for senior leadership.
* Resolve escalated customer issues and optimize call routing or CRM processes.

Requirements

* Minimum of 3–5 years of experience as a Call Center Operations Manager or similar leadership role.
* Proven track record of meeting or exceeding service level agreements (SLAs) and productivity targets.
* Strong knowledge of contact center technology, CRM software, and performance metrics.
* Excellent leadership, communication, and problem\-solving skills.
* Relevant tertiary qualification in Business Administration, Management, or a related field is preferred.

Pay: R7 500,00 \- R15 000,00 per month

Work Location: In person

Operations Manager

Reference: JHB000317-VMC-1 Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Durban. Key Responsibilities Provide clients with feedback and updates via their ticketing system (primary) and Outlook email. Use WhatsApp to mana…

Customer Service Agent Durban

Our logistics client is recruiting a Customer Service Agent to keep their clients informed, supported, and confident in their service — from booking a collection to confirming a delivery. It's a role for a natural problem-solver who thinks outside the box and doesn't let a query go unresolved. The position will be based in Durban. Key Responsibilities Provide clients with feedback and updates via their ticketing system (primary) and Outlook email. Use WhatsApp to manage internal and client comm…

Customer Service Agent - Logistics Industry

**Job Description**
**Join Our Team as a Product Replacement Specialist!**
 Are you passionate about helping customers find solutions when things don't go to plan?
   

  

 We're looking for a Product Replacement Specialist to join our dynamic Insurance team. In this role, you'll be at the heart of delivering exceptional customer experiences by managing appliance write\-offs, product replacements, vouchers, and cash settlements from start to finish.
   

  

 If you're detail\-oriented, customer\-focused, and enjoy problem\-solving, this could be the perfect opportunity for you!
   

  

**What will you be doing?**
* Assess and process appliance write\-offs, including: BER (Beyond Economic Repair), PNLA (Parts No Longer Available), Unrepairable appliances
* Use systems and tools such as BeValued to validate and process claims.
* Manage product replacement requests and identify suitable replacement options for customers.
* Calculate and process cash settlements when replacements are not available or suitable.
* Support customers in the Republic of Ireland with settlement processes.
* Assist customers with vouchers, eGift cards, Voucher\-related enquiries
* Review replacement eligibility and supplier options.
* Resolve customer escalations and provide updates on replacement and settlement queries.
* Maintain accurate case notes and documentation.
* Collaborate with repair agents, suppliers, and internal stakeholders to deliver timely resolutions.
* Ensure compliance with company policies, quality standards, and customer service expectations.


**Job** 
**Requirements**
* Minimum 12 months' experience in a customer service role, with a proven ability to deliver excellent customer outcomes.
* Matric /NQF Level 4 equivalent
* Excellent communication skills.
* Strong attention to detail and problem\-solving abilities.
* Ability to manage multiple cases and priorities in a fast\-paced environment.
* Experience working with customer claims, insurance, appliance repairs, product replacement, or settlement processes is advantageous.
* Comfortable using multiple systems and adapting to new technology.
* A team player who thrives on delivering great customer outcomes.


**Why Join Us?**
* Be part of a supportive and collaborative team.
* Make a real difference to customers when they need us most.
* Develop valuable insurance and customer service expertise.
* Enjoy a role where no two days are the same.


**Core Behaviours**
 Huntswood a ResultCX company employees have:
   

  

**A Winning Mindset**
 Bring You’re “A” Game – Passion is contagious! Work every day like it’s your first day on the job.
   

  

 Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
   

  

**Servant Leadership**
 Enable and Empower all Employees – Our employees are the heart of our success
   

  

 Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
   

  

**Deliver WOW!**
 Own It – Take personal responsibility for getting things done, find a way.
   

  

 Deliver Unbelievable Service – Create “WOW” moments for your customers every time.
   

  


* Subject to HW incentive \& remuneration policies, speak to your recruiter for more information.


 Apply

Product Replacement Specialist

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
   

  

**Job Purpose**
 To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows
   

  

 Key Accountabilities and Outputs
   

  

 Enhanced customer service
   

  

* Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
* Package)
* Continuous communication with SD Planning to ensure calibration of master data to meet
* customers changing needs
* Feedback on all customer comments, queries and suggestions provided to the responsible
* party with the intent to improve service levels
* Accountable for new customer take\-on process in\-trade including customer induction
* Order capture via customer calls (telesales) to support Telesales ambition and free up


 Sales representative time for more value add activities
   

  

 Load plan execution
   

  

* Maintain good customer relations by delivering on promise consistently
* Day to day management of customers related delivery queries or complaints


 Delivery productivity
   

  

* Explore and quantify opportunities to convert Customers to less expensive delivery modes
* Existing delivery modes optimised
* Master Data verified for accuracy


 Adherence to Food Safety Requirements
   

  

* Commitment to The Beverage Company’s Food Safety policy and its objectives
* Ability to understand and implement all food safety requirements
* Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
* Compliance with PPE requirements including jewellery policy
* Compliance with personal hygiene requirements in accordance with the organisations code of practice
* Active engagement in all training including competency testing
* Regular practice of hand washing and sanitising
* Prevention of cross\-contamination of products – no allergens allowed in the manufacturing facility
* Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel


 Reporting of any illness or communicable disease before the commencement of shift
   

  

* Compliance with all legal, regulatory and customer requirements
* Enforce GMPs and conduct themselves in a manner conducive with food safety practices
* Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment
* Informed and vigilant on food defense and food fraud risks
* Promote, encourage and continuously grow the organisations food safety culture
* Maintain zero compromise on product quality and safety
* Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement


 Stakeholder engagement
   

  

* Maintain open communication channels with Sales team and SD Planning
* Support social systems
* Support Administrators that work across functions


**Qualifications And Experience**
* Bachelors Degree (3 years) / NQF level 7 (Essential)
* Upto 2 years experience (Operational Execution) FMCG, Customer Service
* MS Excel; MS Word; SAP; E Mail; MS PowerPoint


 Key Qualities
   

  

 Communication
   

  

* Routine communication in connection with instructions, requests or normal work tasks


 Problem Solving
   

  

* Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.


 Relationships Maintained
   

  

* Others outside of own work area but inside the organisation


 Formulates a “big picture” understanding of the near\-term impact of decisions (including the time and resources required to implement decision)
   

  

* Evaluates the longer term business impact of decisions
* Takes initiative when making decisions


 Planning and Organising
   

  

* Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
* Able to prioritise activities and resources, ensuring that results are achieved effectively.
* Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.


 Verbal Communication
   

  

* Able to communicate verbally in a logical manner.
* Takes the intended audience into account when communicating verbal information.
* Makes use of appropriate business language in verbal communication.
* Includes all relevant information in verbal arguments.
* Demonstrates proficiency of language in verbal communication.
* Interprets complex information to expresses own viewpoint in verbal communication.
* Concludes verbal arguments by making reference to relevant facts


 Analytical Thinking
   

  

* Able to take a complex task and breaking it down into manageable parts in a logical, detailed way.
* Thinks of multiple explanations or alternatives to a problem
* Able to identify the information needed to solve a problem effectively
* Performs tasks accurately and thoroughly, making adjustments to ensure needs are met
* Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions.


 Continuous Improvement
   

  

* Increases performance expectations when success has been achieved
* Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc.
* Finds ways to fast\-adapt improvement ideas to work processes
* Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Customer Service Administrator

**Job Title:** Administrator: Claims  

  

**Company:** Europcar Car Rental  

  

**Location:** King Shaka International Airport  

  

**Reporting Manager:** Rene Andersson  

  

**Position overall objective:**  

The purpose of the position is to ensure accurate investigating of claim\-related queries, provision of feedback to stakeholders and processing of credit notes in order to support achievement of customer service and performance standards.

**Minimum Experience**
======================

* 2 years car rental and/or claims administrator experience

**Minimum Qualification**
=========================

* NQF level 4 (Matric or equivalent)

**Preferred Qualification**
===========================

* NQF level 5

**Minimum Requirements**
========================

* Computer literate with an intermediate level of comfort with Excel and Outlook.
* A valid, unendorsed drivers’ license.

**Job Outputs:**
================

* Receive and resolve all claim\-related queries/credit requests.
* Resolving complaints from internal and external sources, including Social Media, Hello Peter and Twitter to ensure that the brand reputation is protected.
* Managing the Claims Query Inbox and ensuring that queries are investigated and resolved within 24–72 hours.
* Identifying patterns and trends with customer\-related queries and implementing necessary corrective measures.
* Compiling claim documentation, preparing credit requests and refunds for clients.
* Processing all credit notes on Impress (Claims, Salvages, Third Parties).

**Competencies:**
=================

* Excellent communication skills
* Strong administrative skills
* Negotiation skills
* The ability to explain and communicate company procedures in a calm, professional manner.
* Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
* Able to work under pressure.
* Able to manage time
* Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
* Logic and sound judgment
* Able to work independently and provide timely feedback to stakeholders.

**Personal Attributes:**
========================

* Committed
* Professional
* Resilient
* Must be a quick learner
* A team player
* Willing to put in extra time if required.

REF18999 Claims Administrator | Europcar | King Shaka International Airport

**Full Job Description**

A Franchised auto service and repair workshop in Durban is looking for a dynamic, hard\-working Workshop Assistant.

Responsibilities include but not limited are:

* Administrative duties of the workshop
* Booking in of clients, and quoting
* Ordering of parts
* Updating clients of progress
* Liaising with technicians on job requirements
* Filing and invoice processing, and ensuring accounts are up to date
* Driving to suppliers for collections of parts/goods
* Collection/drop\-off of clients when required
* Supporting the workshop manager

Work experience include but not limited are:

* 3 years experience in the automotive sector (preference to franchised independent workshops)
* Experience in customer service and upselling
* Basic mechanical understanding of vehicles will be advantageous
* Capable with Microsoft Office software (excel, word, outlook)
* Added experience in Pastel

Skill requirements:

* Customer centric
* Hard\-working
* Dynamic and energetic in ensuring the jobs get done right
* Attention to detail
* Honest and reliable
* Punctual
* Work well in a team

Education and other requirements:

* Matric
* Drivers license
* Preference to candidates who live in close proximity to Durban CBD
* Willing to work standard company hours
* Own transport

Job Type: Full\-time

Ability to commute/relocate:

* Durban, KwaZulu\-Natal: Reliably commute or planning to relocate before starting work (Required)

Job Types: Permanent, Full\-time

Pay: R96 000,00 \- R120 000,00 per year

Ability to commute/relocate:

* Durban, KwaZulu\-Natal: Reliably commute or planning to relocate before starting work (Required)

Experience:

* Similar role: 3 years (Required)

License/Certification:

* Drivers License (Preferred)

Work Location: In person

Assistant workshop Manager

We are seeking a highly motivated and experienced Service Station Supervisor to oversee the day\-to\-day operations of our service station. This is a hands\-on leadership role that requires strong management skills, operational know\-how, and a customer\-first mindset.

**Key Responsibilities**

* Supervise, and appraise staff to maintain a high\-performance culture.
* Prepare and manage staff rosters, delegate duties, and oversee shift management.
* Ensure staff adhere to Shell \& Spar uniform standards and wear name tags at all times.
* Be highly visible on the forecourt, ensuring cleanliness, safety, and excellent customer service.
* Handle customer queries and complaints professionally and effectively.
* Generate and place fuel orders, manage wet stock, and process Shell End of Day (EOD) reports.
* Receive fuel deliveries, oversee pricing and stock control for both fuel and convenience store items.
* Manage cash flow at tills, oversee cashing procedures, and ensure daily sales reports are accurately generated.
* Maintain statistical and financial records, ensuring all reporting is completed on time.
* Prepare promotional materials and oversee in\-store displays to maximize sales.
* Set and monitor sales targets, motivating staff to achieve performance goals.
* Ensure compliance with health and safety regulations across all operations.
* Liaise with general manager on operational, financial, and compliance matters.

**Requirements**

* Previous experience in a service station supervisory role.
* Quality marshal training.
* Strong leadership and team management skills.
* Excellent communication and customer service abilities.
* Financial acumen and attention to detail in reporting and cash management.
* Knowledge of service station health, safety, and compliance regulations.
* Must reside in Durban and/or Surrounding suburbs

Job Type: Full\-time

Ability to commute/relocate:

* Phoenix, KwaZulu\-Natal 4068: Reliably commute or planning to relocate before starting work (Required)

Experience:

* supervisory/management: 2 years (Required)

License/Certification:

* Quality Marshal Certificate (Required)

Work Location: In person

Petrol Service Station Forecourt Supervisor

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies. Job Purpose To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows Key Accountabilities and Outputs Enhanced customer service Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package) Continuous communication with SD Planning to ensure cali…

### **Sales Consultant (Entry Level)**




### **Location**


Durban, South Africa On\-site role

### **Overview**


Future Billionaires Marketing is looking for an enthusiastic and motivated Sales Consultant to join our team in Durban. This entry\-level opportunity is ideal for someone who is eager to start a career in sales, build strong customer relationships, and develop valuable communication and business development skills in a supportive team environment.


As a Sales Consultant, you will represent the company’s products and services, engage with customers, identify their needs, and help drive sales growth. This role is suited to someone who is confident, goal\-oriented, and ready to learn.

### **Key Responsibilities**

* Engage with prospective and existing customers in a professional and approachable manner
* Promote and explain products and services clearly to customers
* Identify customer needs and recommend suitable solutions
* Meet individual and team sales targets
* Build and maintain positive customer relationships to encourage repeat business
* Handle customer questions and concerns promptly and professionally
* Keep accurate records of customer interactions and sales activities
* Participate in product training and coaching sessions to improve sales performance
* Work closely with team members and management to support business goals
* Represent the company positively and maintain high standards of customer service

### **Requirements**

* Matric certificate or equivalent qualification
* Strong verbal communication and interpersonal skills
* Positive attitude and willingness to learn
* Confidence in speaking with customers and building rapport
* Good time management
* Ability to work well independently and as part of a team
* Basic problem\-solving skills and a customer\-focused approach
* Willingness to work in Durban
* Professional appearance and conduct

### **What Success Looks Like**

* Consistently delivering excellent customer service
* Developing strong product knowledge and sales confidence
* Contributing to team sales goals and business growth
* Building lasting customer relationships through positive interactions

### **Growth Opportunity**


This role offers a strong foundation for candidates who want to build a long\-term career in sales and customer engagement. You will gain practical experience, ongoing coaching, and the opportunity to grow into more advanced sales or leadership roles over time.

Sales Consultant(Entry Level)

Are you a persuasive communicator with a passion for technology? Ready to make an impact and grow your career with us? Apply now and be part of a team that values innovation and customer satisfaction!


As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.


Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.


  
Qualifications: Education:  

  

Grade 12 or equivalent  

  

Experience:  

  

At least 1 year of experience in a mobile call centre  

  

Knowledge and skills  

  

A strong understanding of sales techniques and the telecommunications industry  

Ability to influence and convince customers with ease.  

Thrive in a goal\-oriented environment and love to exceed expectations  
* Handle rejection gracefully and bounce back quickly.

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.  

Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).  

  

Updating Personal Information:  

  

Accurately updating customers' personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.  

  

What’s in it for you  

  

Achieve your targets and enjoy uncapped incentives  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.  
* After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.

Telesales Agent Mr Price Money Mobile Durban

The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.


This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.


The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.


  
Qualifications: Minimum of Grade 12 (Matric) qualification.  

At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.  

RE5 and FAIS certifications is a strong advantage.  
* Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act.

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.  

Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).  

  

Updating Personal Information:  

  

Accurately updating customers' personal, employment and contact details to ensure right party contact.  

  

What's in it for you?  

  

Achieve your targets and enjoy uncapped incentives.  

We offer extensive learning and development opportunities to help you advance your career  

Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys  

After one year of permanent service, you can join our share scheme and become a part\-owner in the success of the company. Build your financial security with the long\-term growth of your shares.  

Vibrant work environment \- join a dynamic and energetic team where every day is a new adventure  

Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits  
* Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs

Telesales Agent Insurance Mr Price Money

We’re looking for Telesales agents to join our Credit Sales team who will be responsible for selling credit products to customers over the telephone.


  
Qualifications: Grade: 12  

Year Experience in Sales environment. (Specifically selling Life insurance policies).  

Specific Knowledge in RE5 \+ FAIS is advantageous.  
* Business Understanding of FSB Compliance, Code of Conduct \& Relevant Legislation (NCA, POPI, etc

  
Responsibilities: Direct Sales:  

  

Contact prospective customers to present information and explain available products.  

Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.  

Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA's).  

  

Updating Personal Information:  

  

* Accurately updating customers' personal, employment and contact details to ensure right party contact.

Telesales Agent Credit Mr Price Money

**Requisition Details \& Talent Acquisition Contact**
-----------------------------------------------------


REQ ID: 147460


Talent Acquisition Specialist: Lerato Sithole


Location: KZN


Closing Date: 01 September 2026


**Job Family**
--------------


Sales and Services


**Career Stream**
-----------------


Sales


**Leadership Pipeline**
-----------------------


Manage managers


**FAIS Affected**
-----------------


FAIS Affected \- Yes
**Why Join Our Team**
---------------------

This is an opportunity to lead, influence, and transform at scale. As Provincial Head, you will steer a flagship provincial franchise, driving strategic growth, deepening executive client relationships, and unlocking opportunities across key economic sectors. Join a purpose\-driven organisation where your leadership will shape market outcomes, accelerate business success, and create lasting value for clients, communities, and the broader economy.


**Job Purpose**
---------------


To provide transformational leadership, guidance and direction by supporting the business in the delivery of end\-to\-end strategic objectives, in line with Nedbanks' Value Proposition.


**Job Responsibilities**
------------------------


Provincial Business Leadership

  

* Develop and execute the provincial commercial strategy across a strategically significant market to drive sustainable revenue growth, expand market share, and achieve business and client\-focused objectives.
* Lead the provincial franchise and align resources, priorities and execution plans to ensure consistent delivery of financial, client and operational outcomes.
* Monitor provincial business performance and take corrective action to optimise growth, profitability and competitive positioning.
* Champion consistent service and client experience standards across provincial teams to improve client satisfaction, loyalty and advocacy.
* Guide and advise on client engagement practices and service frameworks to ensure a seamless and differentiated client experience across segments and channels.
* Leverage client feedback, insights and performance data to identify improvement opportunities and enhance service delivery.

Client Coverage and Relationship Management


* Direct and oversee client coverage activities across Commercial portfolios to deepen relationships, increase share of wallet and improve client retention.
* Build and maintain strategic relationships with key clients and stakeholders to strengthen Nedbank's market presence and support long\-term growth.
* Guide relationship teams in delivering integrated banking solutions to ensure clients receive consistent, value\-adding and holistic financial support.

Revenue, Profitability and Portfolio Management


* Drive revenue generation, profitability and balance sheet growth across the province to achieve sustainable risk\-adjusted returns.
* Oversee portfolio performance, pipeline management and client profitability to identify growth opportunities and mitigate performance risks.
* Optimise portfolio composition and resource allocation to maximise commercial outcomes and support strategic growth priorities.

Sector and Market Development


* Provide leadership across diverse economic sectors and specialised client segments to ensure differentiated client propositions, deeper market penetration and sustainable competitive advantage.
* Identify emerging market trends, sector opportunities and competitive threats to inform provincial growth strategies and strengthen market leadership.
* Partner with sector specialists and internal stakeholders to develop industry\-led propositions that address client needs and unlock new business opportunities.
* Represent Nedbank within provincial business ecosystems to enhance brand reputation, visibility, influence market developments and create sustainable commercial opportunities.
**Job Responsibilities Continue**
---------------------------------


Integrated Solution Delivery


* Coordinate collaboration across coverage, product, credit, service and specialist teams to ensure seamless delivery of client solutions.
* Facilitate integrated decision\-making and execution across functions to improve client outcomes, service efficiency and business performance.
* Remove barriers to collaboration and service delivery to create a differentiated client experience and support business growth.

Risk, Governance and Compliance


* Direct management of large and sophisticated client portfolios to optimise growth, profitability and risk\-adjusted returns while maintaining strong governance, compliance and risk discipline.
* Establish and maintain effective governance, risk and compliance practices to protect the organisation and ensure adherence to regulatory requirements.
* Embed a strong risk culture across the provincial franchise to ensure responsible decision\-making and effective management of business risks.

People Leadership and Capability Building


* Lead, develop and inspire provincial leadership teams to build organisational capability and deliver superior business performance.
* Drive workforce planning, succession management and talent development initiatives to ensure a sustainable pipeline of future leaders.
* Foster a culture of accountability, collaboration and continuous improvement to enhance employee engagement and achieve strategic objectives.
**Essential Qualifications \- NQF Level**
-----------------------------------------


* Matric / Grade 12 / National Senior Certificate
* Professional Qualifications/Honour’s Degree
**Preferred Qualification**
---------------------------


* **Essential:** Relevant post\-graduate degree in commerce, finance, business management, banking, economics, accounting, or a related discipline.
* **Preferred:** Postgraduate qualification aligned to business management, business administration, commercial banking, sales leadership, financial services, or a related role domain.
**Minimum Experience Level**
----------------------------


* **Essential:** Minimum 10\-12 years\+ experience in Commercial Banking, Business Banking, Relationship Banking, Corporate Banking or a related financial services environment.
* Experience leading large\-scale Commercial portfolios with significant revenue and balance sheet accountability.
* Experience managing large teams and leadership populations across multiple locations.
* Advanced stakeholder management capability.
* Strong understanding of sector\-led coverage models and specialised commercial banking solutions.
* Proven ability to operate within highly complex and strategically important markets.
* Experience serving as a senior representative of an organisation within a provincial business community.
* Experience operating within highly regulated financial services environments.
  
**Technical / Professional Knowledge**
--------------------------------------


* Sales Management
* Commercial Banking
* Business Development
* Client Coverage
* Financial Management
* Deal origination
* Client Relationship Management
* Credit Risk Management Processes
* Market and Sector Insights
* Regulation Compliance
* Stakeholder Engagement
* People Management
**Behavioural Competencies**
----------------------------


* Aligning and Executing Sales Strategy
* Building the Sales Team
* Business Acumen
* Customer Focus
* Driving Innovation
* Sales Negotiation
* Driving Execution
***Disclaimer***
----------------


***Preference will be given to candidates from the underrepresented groups***


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***


\-


***Please contact the Nedbank Recruiting Team at \+27 860 555 566***

Provincial Head: KZN

Sohluma Trading \& Projects Is A Facilities Management Company \& Building Maintanance. We are looking for an Experienced, Presentable and Professional Individual in Facilities Management Industrial, Commercial \& Domestic ( Insurance, Banking, Retail \& Industrial)

Key responsibilities

* Prepare, submit and follow up on client quotations.
* Prepare and issue invoices, statements and supporting documentation.
* Follow up outstanding quotations and invoices.
* Maintain accurate client and project records.
* Identify new work opportunities from existing clients.
* Research and identify new clients, tenders, RFQs and maintenance opportunities.
* Communicate with procurement, facilities, property and maintenance departments.
* Build and maintain professional client relationships.
* Assist with vendor registrations and supplier onboarding.
* Compile company profiles, capability statements and quotation documentation.
* Monitor opportunities and maintain a quotation/opportunity pipeline.
* Coordinate with operations teams to obtain technical information and pricing for quotations.
* Ensure quotations and invoices are accurate and submitted on time.

Minimum requirements

* 3–5 years’ relevant administration / sales administration experience.
* Previous experience working with Facilities Management, Property Management, Insurance, Banking/Financial Services or Retail environments.
* Proven experience preparing quotations and invoices.
* Experience in business development, client relationship management or sales support.
* Good understanding of facilities management services and maintenance\-related work.
* Symbility experience will be an advantage, particularly insurance\-related estimating/claims work.
* Excellent computer literacy, including Microsoft Word, Excel and Outlook.
* Strong written and verbal communication skills.
* Good numerical and administrative skills.
* Ability to work independently and meet deadlines.
* Valid driver’s licence.

Job Type: Temp to perm

Pay: R4 000,00 \- R6 000,00 per month

Ability to commute/relocate:

* Durban, KwaZulu\-Natal: Reliably commute or planning to relocate before starting work (Required)

Office Administrator, Sales, Business Sourcing, Customer Service

Hendok has an exciting opportunity in our Dispatch Department. We are looking for a talented individual with relevant skills and experience for **Warehouse Team Leader**. The successful candidates will report directly to **Dispatch Manager**.

**Key Purpose**

Oversee and co\-ordinate the daily operations of the warehouse. Primary focus will be on the efficient and safe handling, storage, and dispatch of products. Lead a team, enforce safety protocols, and optimize warehouse processes to ensure the timely and accurate delivery of products to customers.

**Responsibilities**

* Ensure all loads allocated at the start of the shift are correctly picked, loaded, and invoiced before shift end to meet tonnage targets and loading plans.
* Oversee and verify that stock picked and loaded matches the picking sheet and instructions given to the forklift driver.
* Provide professionally picked, secured, and accurate loads to drivers and customers.
* Handle complaints, address challenges, and work with management on action plans to improve profitability and customer service.
* Lead and guide the team in stock picking and loading to reduce truck turnaround times.
* Identify opportunities to improve picking and loading efficiency.
* Coach, motivate, and recognize team performance constructively.
* Address performance concerns respectfully and promptly.
* Prioritize, delegate, and follow up on short\-term tasks and duties.
* Build and maintain strong relationships with customers and internal departments.
* Ensure a safe working environment through compliance with Safety and Health legislation.

**Key attributes and competencies**

* Positive, action\-oriented, and customer\-focused, with strong organizational, multitasking, and time management skills
* Proven warehouse experience in the metal industry or similar environment, including handling heavy unboxed products stored at ground level and on racking
* Strong leadership ability with experience leading shop floor teams, driving teamwork, monitoring performance, providing feedback, and resolving conflict
* Detail\-oriented, flexible, and hands\-on, with the ability to adapt and ensure operational demands are met
* Skilled in setting priorities, implementing procedures, and making sound decisions aligned to company strategy
* Proficient in warehouse systems linked to scanners, with the ability to capture, retrieve, and analyse data
* Effective communicator with a solid understanding of Safety and Health legislation

**Qualifications / Experience**

* Matric / Grade 12 / NCV 4 with Math’s or Accounting
* NQF 4 Stores and Warehouse or Operations Management (Minimum of a National Certificate)
* Computer Literate especially basic MS EXCEL and Outlook
* Forklift license
* Ability to work shifts
* 3 – 5 years’ experience in a similar environment

Please note that the advert reflects the minimum requirements only. Management reserves the right to apply additional relevant criteria when shortlisting candidates.

Preference will be given to candidates from designated groups, in line with the Employment Equity Act and Hendok’s Employment Equity Plan. Hendok reserves the right to defer or close this vacancy at any time.

**Hendok is POPIA compliant.**

Experience:

* Warehouse : 3 years (Preferred)

Location:

* Phoenix, KwaZulu\-Natal (Required)

Work Location: In person

Warehouse Team Leader

Accountable for operation of own work area or as a member of a team, as well as for quality, standards and outputs within defined work routines and policies.
  
Job Purpose
  
To ensure maximum stakeholder and customer satisfaction is achieved by managing orders, lead times and delivery windows
  
Key Accountabilities and Outputs
  
Enhanced customer service
  
Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service
  
Package)
  
Continuous communication with SD Planning to ensure calibration of master data to meet
  
customers changing needs
  
Feedback on all customer comments, queries and suggestions provided to the responsible
  
party with the intent to improve service levels
  
Accountable for new customer take\-on process in\-trade including customer induction
  
Order capture via customer calls (telesales) to support Telesales ambition and free up
  
Sales representative time for more value add activities
  
Load plan execution
  
Maintain good customer relations by delivering on promise consistently
  
Day to day management of customers related delivery queries or complaints
  
Delivery productivity
  
Explore and quantify opportunities to convert Customers to less expensive delivery modes
  
Existing delivery modes optimised
  
Master Data verified for accuracy
  
  

Adherence to Food Safety Requirements
  
Commitment to The Beverage Companys Food Safety policy and its objectives
  
Ability to understand and implement all food safety requirements
  
Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
  
Compliance with PPE requirements including jewellery policy
  
Compliance with personal hygiene requirements in accordance with the organisations code of practice
  
Active engagement in all training including competency testing
  
Regular practice of hand washing and sanitising
  
Prevention of cross\-contamination of products no allergens allowed in the manufacturing facility
  
Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel
  
  

Reporting of any illness or communicable disease before the commencement of shift
  
Compliance with all legal, regulatory and customer requirements
  
Enforce GMPs and conduct themselves in a manner conducive with food safety practices
  
Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment
  
Informed and vigilant on food defense and food fraud risks
  
Promote, encourage and continuously grow the organisations food safety culture
  
Maintain zero compromise on product quality and safety
  
Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement
  
Stakeholder engagement
  
Maintain open communication channels with Sales team and SD Planning
  
Support social systems
  
Support Administrators that work across functions
  
  

Qualifications and Experience
  
Bachelors Degree (3 years) / NQF level 7 (Essential)
  
Upto 2 years experience (Operational Execution) FMCG, Customer Service
  
MS Excel; MS Word; SAP; E Mail; MS PowerPoint
  
Key Qualities
  
Communication
  
Routine communication in connection with instructions, requests or normal work tasks
  
Problem Solving
  
Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.
  
Relationships Maintained
  
Others outside of own work area but inside the organisation
  
  

Formulates a big picture understanding of the near\-term impact of decisions (including the time and resources required to implement decision)
  
Evaluates the longer term business impact of decisions
  
Takes initiative when making decisions
  
Planning and Organising
  
Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
  
Able to prioritise activities and resources, ensuring that results are achieved effectively.
  
Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome.
  
Verbal Communication
  
Able to communicate verbally in a logical manner.
  
Takes the intended audience into account when communicating verbal information.
  
Makes use of appropriate business language in verbal communication.
  
Includes all relevant information in verbal arguments.
  
Demonstrates proficiency of language in verbal communication.
  
Interprets complex information to expresses own viewpoint in verbal communication.
  
Concludes verbal arguments by making reference to relevant facts
  
Analytical Thinking
  
Able to take a complex task and breaking it down into manageable parts in a logical, detailed way.
  
Thinks of multiple explanations or alternatives to a problem
  
Able to identify the information needed to solve a problem effectively
  
Performs tasks accurately and thoroughly, making adjustments to ensure needs are met
  
Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions.
  
Continuous Improvement
  
Increases performance expectations when success has been achieved
  
Seeks out sources of information, including trade associations, best practice companies, customers, peers, subordinates, etc.
  
Finds ways to fast\-adapt improvement ideas to work processes
  
Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Nutun CX is currently seeking a creative and driven individual to fulfil the role of outbound Sales Agents. The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. This way, they can establish new accounts for their employer.

**Job Requirements:**

* Matric is essential
* Minimum of 1 year UK outbound sales experience
* Minimum 1 Gas \& Electric experience
* Clear credit and criminal record
* Must be high\-energy and have a positive attitude
* Must be articulate and able to quickly develop rapport with customers over the phone
* Excellent customer service, written and verbal communication skills
* Ability to work well under pressure and manage high volume of calls
* Ability to counter customer objections
* Must be independent, self\-motivated and organized
* Excellent command of the English language Strong reading comprehension of English.
* Ability to work shifts (UK)

**Knowledge and Skills Required:**

* Confidence \- Not all prospective customers will want to buy what you're selling and to deal with these rejections you'll need a high level of confidence, positivity, and tenacity.
* Resilience \- Reacting positively to these knockbacks is essential. Each sale can be full of obstacles, so you must have the belief to overcome any challenges thrown your way.
* Active listening \-Communication is fundamental in building trust and creating a rapport with customers. It's important that salespeople are confident and knowledgeable when advising customers, but the value of listening can easily be overlooked.
* Rapport Building \-Unleashing your personality is equally valuable when it comes to developing your customer service
* skills.
* Coming across as authentic and engaging will endear you to others and gain their trust.
* Entrepreneurial Spirit \- The top sales candidates possess genuine entrepreneurial drive and spirit. Something as simple as trading on eBay can go a surprisingly long way in showing you're able and agile enough to create your own breaks

Pay: R5 400,00 \- R6 000,00 per month

Work Location: In person

International Sales Representative

Introduction The Part-Time Operations & Customer Service Coordinator will provide hands-on operational, administrative and customer-service support to ensure that customer enquiries, jobs, technicians and the following day's operations are coordinated efficiently. This is a practical, fast-paced role suited to someone who is organised, reliable, proactive and comfortable dealing with customers and staff while managing multiple priorities. Duties & Responsibilities Key Responsibilities Answer in…

Part-Time Operations & Customer Service Coordinator

Minimum 2years Experience:

* Facial treatments
* Peels
* Microneedling
* Dermaplanning
* Waxing
* Brow shape/threading \& tinting
* Massaging
* Mani/Pedi treatment (an advantage)

Qualification: National qualification/Somatology

* Ability to retail and upsell.
* Dedicated and hardworking
* Target driven
* Excellent communication and verbal skill (English)
* customer interaction, service and retail skills
* Punctual
* Reliable
* Friendly and vibrant personality

Pay: From R6 000,00 per month

Work Location: In person

Beauty Therapist

**Business Unit:** Discovery Health
**Function:** Underwriting
**Date:** 22 Aug 2026
Discovery Health  


Underwriter (Senior) – Vitality Life

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  


About the Vitality Life Underwriting Team

A dynamic team with a wealth of knowledge which we eagerly share. We strive to be the best in the market, living the Discovery values. Our motto is best terms first – right decision…first time…on time…every time.

Key Purpose

To underwrite all cases for VitalityLife, our UK based Life Insurance company, within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners and advisors through various communication channels. To underwrite more complex cases which could include medical reports, aviation questionnaires, etc.  


Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

* Building effective relationships with brokers, franchises and our internal system department to ensure successful execution of our deliverables and targets.
* Make effective decisions by applying underwriting knowledge and experience to ensure that the risks involved have been weighed up.
* Ensuring that the Underwriting system is efficient and effective by reporting systems difficulties to the relevant systems team.
* Demonstrate a bias for speed and execution in assessing and underwriting a minimum of 50 cases per day to ensure outcomes are delivered.
* Conduct accurate underwriting requirement setting within SLA in order to meet objectives
* Make Underwriting decisions on Level 1 and Level 2 cases for effective problem solving.
* Deal with underwriting related queries on the broker and franchises for better service delivery.
* Managing the underwriting production for the first pass and level 1 (Path) work and to make sure SLAs are met in order to ensure a smooth flow in the system.

  


Competencies and Skills

Behavioural Competencies  


* Following instruction and procedures (Self\-development)
* Analysing (Managing Complexity)
* Optimise work processes
* Applying Expertise and Technology
* Adhering to Principles and Values
* Learning and Researching (Nimble Learning)
* Presenting and communicating information (Communicating effectively)
* Delivering results and meeting customer expectations (Customer focus)
* Deciding and initiating action (Decision Quality)
* Working with people (Collaborating)
* Writing and reporting (Communicating effectively)

  


Knowledge  


* Understanding VitalityLife Products – Advanced
* Financial Principles and Interpretation – Intermediate
* Understanding VitalityLife Systems – Advanced
* UK Specific Insurance Legislation – Intermediate
* Medical conditions – Intermediate
* Understanding of Risk Management \& assessment \- Intermediate

  


Skills

* Computer literacy (MS word, Excel, AI tools) – Intermediate
* Communication (Written \& Verbal) – Advanced
* Decision making / Independent thinking – Advanced
* Analysis of information \- Advanced
  


Personal Attribute and Skills:

* Customer Centric
* Able to work during international business hours (UK Time zone)

  


Education and Experience

Education:

* Matric/Grade 12 is essential (Mathematics, Biology/Life Sciences and English)
* Medical Diploma advantageous
* Insurance/Underwriting/Risk Management qualification is advantageous

  


Experience

* Medical or Insurance experience is advantageous
* A minimum of 5 years working experience in an underwriting environment in the life insurance industry is essential.
* Underwriting experience in United Kingdom may be advantageous.
EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Underwriter (Senior)

**Who are we?**
**SupportYourApp** 
 is a global Intelligent Support\-as\-a\-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30\+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
   

  

 Join our community as a
 **Customer Support Consultant** 
 today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.
   

  

**What you will do:**
* Deliver outstanding customer support via phone calls, chats, and emails;
* Build strong and lasting customer relationships;
* Keep up with evolving tools and technology;
* Handle sensitive customer data with care and security;
* Apply the latest and greatest customer happiness practices;
* Maintain deep understanding of client solutions and meet KPI;
* Communicate with developers and cross\-functional specialists


**What you need to succeed in this role:**
* Excellent English skills (C1 for both spoken and written);
* At least 6 months of experience in a customer support role;
* Strong analytical thinking and research skills;
* Experience in travel industry;
* Positive, proactive and responsible attitude;
* Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps\-download and 40 Mbps\-upload)


**Will be a great plus:**
* Experience in hospitality or logistics


**Benefits:**
* Flexible schedule;
* Opportunity to cooperate fully remotely;
* Inclusive international environment;
* Compensation in USD;
* Rewards for referring friends;
* Balance between project workload and personal time, but also \- internal health policy;
* Responsive leadership interested in your development and long\-lasting cooperation;
* Greenhouse conditions for self\-development;
* A culture built on trust, with no time\-tracking requirements
* The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected


 You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
   

  

 So if you're a proactive
 **Support Specialist** 
 who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
   

  

 Over 1300\+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
   

  

 Know someone perfect for the role? Refer them and get rewarded!
   

  

*We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.*
*Your personal data will be processed as described in the SupportYourApp* 
*Candidate Privacy Notice* 
*.*

Customer Service Jobs in Durban - Page 7

Vacancies (page 7 of 8)