Browse live customer service jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

### **Job Advert Summary**


Join Woolworths as a **Store Specialist: Beauty\- S.Bacher** and become part of a dynamic team dedicated to delivering exceptional customer service in a specialized beauty environment. Located within our vibrant Corporate Stores, you will engage with customers, identify their needs, and provide expert advice on beauty products. You will manage stock effectively, ensuring product availability and presentation, and contribute to achieving sales targets. This role requires strong communication, product knowledge, and personal leadership, with a focus on maintaining high standards of hygiene and shopkeeping disciplines. Woolworths values innovation, teamwork, and integrity, offering a supportive workplace where your skills and ideas are valued. We seek individuals with retail or FMCG experience, flexibility to work various shifts, and preferably a Grade 12 or equivalent qualification. Join us and enjoy a rewarding career with growth opportunities at one of the most respected retail brands. Apply now and help us enhance the beauty shopping experience for our customers.

### **Minimum Requirements**

* Minimum education level: Grade 12 or equivalent NQF qualification.
* Relevant experience in retail or FMCG sectors, demonstrating customer service excellence.
* Strong communication skills with the ability to engage and advise customers effectively.
* Ability to work flexibly across various shifts including weekends and holidays.
* Proven selling skills with a focus on achieving sales targets and meeting customer needs.
* In\-depth product knowledge, particularly in beauty products, to provide expert advice.
* Good organizational skills with attention to detail in stock management and merchandising.
* Commitment to maintaining high standards of hygiene, shopkeeping, and shrinkage control.
* Demonstrated personal leadership including punctuality, dress code adherence, and teamwork.
* Integrity and reliability in line with company values and ethical standards.

### **Duties and Responsibilities**

* Deliver exceptional customer service by greeting, engaging, and assisting customers to identify and meet their beauty needs.
* Apply selling skills to advise customers on products, offer suitable alternatives, and achieve sales and unit targets.
* Manage stock effectively by monitoring stock movement, ensuring availability, timely launches, and proper merchandising.
* Develop and maintain in\-depth product knowledge to provide expert advice and enhance the customer experience.
* Maintain high standards of hygiene, safety, and organisation across the sales floor and stock areas.
* Minimise shrinkage by reporting suspicious activity, following Red Flag processes, and working with security measures.
* Demonstrate personal leadership through punctuality, adherence to dress code, teamwork, and active participation in team meetings.
* Support team effectiveness by working cooperatively, sharing valuable input, and contributing to a positive work environment.

Store Specialist: Beauty- S.Bacher- Gateway

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


To coordinate, plan \& deliver day\-to\-day team tasks \& activities in order to execute building services accurately \& timeously in support of org. policy compliance through the execution of predefined objectives as per agreed SOPs**Job Description**

**Protecting the bank’s asset : Conduct Physical Inspections at dealers as per the approved frequency**

* Draw inspection lists of vehicles on a Dealer's Wholesale Finance account via the Geolock system to be aware of the vehicles that require inspection at Dealers floors
* Conduct a physical inspection of each vehicle by comparing or matching the details of the vehicle such as vin number, engine number, registration number, etc. to the details of the vehicles on the inspection list.
* Note the condition of the vehicle on the inspection report of vehicles that are found in an unsalable condition \[i.e.: vehicles scratched, dented, windscreen damaged, etc.]
* Physically inspect vehicles that are not located on the dealer's floor and reported by the Dealer to be at a Third party premises \[ i.e.: on consignment to another dealership or at service provider such as panel beater or fitment center ].
* The Dealer must provide proof if the vehicle is at the third party by obtaining letter from the third party confirming that the vehicle is on their premises for consignment purposes and that they are aware that the vehicle/s is financed with the AVAF Wholesale Finance facility or provide a job card in a case of a service provider.
* Verify ownership of vehicles by checking original Natis documents and compare the details of the original Natis to the actual details of the vehicle on the inspection list \[ i.e.: vin no, engine number, registration number, etc.] and by checking that it is registered in the correct name \[i.e.: the name of the dealership as the owner and the title holder]
* Plan and schedule routes appropriately by checking that each visit is unexpected by the dealer, by reshuffling dates and days and submit the route plan to the office on the first day of each month. Ensure that planned routes or visits to Dealers are not be known so that effective inspections may be conducted, non\-routine visits.
* Email own route planning for the month to the Wholesale Finance Line Manager at the beginning of each month, thus enabling the Wholesale Finance office of one's whereabouts or location during the month.

 **Risk Management : Sold Vehicles**

  

* Verify vehicles reported "Settled" by obtaining proof of payment from the dealership e.g.: Deposit slip or copy of the Electronic Funds Transfer (EFT), and therefore being able to account for all vehicles on the Wholesale Finance Account
* Having performed inspections, make a note of all vehicles that are settled and email proof of payment obtained from the dealer
* Indicate on the inspection list the date on which a vehicle is delivered to a client by obtaining proof of a signed delivery note from the Dealer, so as to account for all vehicles on the Wholesale Finance Account.
* Bring to the dealer's attention all vehicles outstanding on their Wholesale Finance that have already matured and vehicles about to mature in the following month
* Ensure that proof of payment and proof of delivery is verified on all sold / delivered vehicles by indicating the date the vehicle was sold / delivered / settled on the inspection list.
* Ensure that all sold /delivered vehicles that have passed the payment frequency period is settled prior to you leaving the dealership \[ Refer to addendum for the agreed process ]
* Back office staff must follow up on units marked as sold and ensure settlement within 72 hours from date of delivery. Non\-compliance to be escalated in order to address with dealer immediately and not wait for scheduled next inspection.
* Identify and escalate possible risk to line manager immediately
* Report any irregularities to the regions and participate in decision making
* DPP Facilities must strictly be adhered to

* **Act as a liaison between the Dealers and the Wholesale Finance \& Dealer Relations department by handling queries and complaints from the dealer and resolving them timeously and or forwarding it to the correct person at the Wholesale Finance office**

  

* Provide process and procedure training to Dealers (e.g. If an instability is detected at a dealer by an Inspector, take control of either Natis documents or Wholesale Finance Vehicles or both) with dealers who have defaulted \[i.e.: not settling vehicles sold or using a Wholesale Finance vehicle for their own use, etc.], provided that it is in line with the terms and conditions of the Floorplan agreement and the Floorplan facility letter.
* Liaise with your line manager , Provincial heads and Business Development Officers on the manner in which the dealer handles the facility


Discuss utilization \- Enquire on low or non\- utilization and provide feedback to the business Analyst.

 **Compliance and Training**

* Provide ad hoc support where needed , this includes :
* Additional visits to dealer upon instruction from your line manager
* Assist with inspections in other areas when requested by your line manager.
* Assist with attaching of keys and papers at dealerships upon instruction from your line manager.
* Assist in attaching of vehicles from dealership upon instruction from your line manager
* Be prepared to rotate assigned areas for audit purposes upon instruction from your line manager
* Maturities discussions with dealer
* Discuss utilization of facility where facilities are not being adequately used
* Dealer leads provided – New Facilities or Facility value increases. New dealers.

 **Apply the highest standards of controls and risk management practices and behaviours and embed a positive risk and control culture.**

**Demonstrate prudence, sound judgement and appropriate and timely escalations in the management of all types of risk applicable to my role**.

* Understand my role in the business end to end processes, including applicable risks and controls and how this improves the service we provide to our customers
* Adhere to Absa frameworks, policies and procedures applicable to my role, demonstrating sound judgement and responsible risk management, and when required highlight breaches and request dispensations \& waivers on a timely basis
* Report all risk events/incidents/issues immediately upon discovery and escalate significant events/incidents/issues using the defined process for my business area
* Help to understand why risk events/incidents/issues happened and identify how to prevent them in future \- focusing on fixing root causes and taking ownership of identified actions
* Proactively identify ways to improve the control environment by considering what could go wrong in the processes I operate and how errors could be prevented \- focusing on fixing root causes and taking ownership of identified actions


Complete all mandatory training to deadline

**Education**


Further Education and Training Certificate (FETC): Physical Planning and Construction (Required)*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Officer Floorplan Inspections

Do you enjoy taking a consultative approach to sales?


Do you enjoy collaborating with teams to achieve shared goals?


**About our Team**

LexisNexis Legal \& Professional serves customers in more than 150 countries and has 11,800 employees worldwide. It’s part of RELX, a global provider of information\-based analytics and decision tools for professional and business customers.


Our company has been a long\-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the business and practice of law. We deploy ethical and powerful generative AI solutions through a flexible, multi\-model approach that prioritises the best model for each legal use case.


The company employs over 2,000 technologists, data scientists and experts who develop, test and validate solutions in line with the RELX Responsible AI Principles.


**About the Role**

As an Account Manager III, you’ll manage a territory and build consultative relationships with law schools and law firms. You’ll develop strategic account plans, increase active use of LexisNexis solutions and collaborate with internal teams to deliver value for customers.


**Responsibilities**

* Advocating for law school and law firm customers to increase active users
* Working effectively with students, faculty, associates, partners and other stakeholders
* Developing strategic account plans, identifying sales opportunities, targeting sales activities and analysing competitor threats
* Delivering customer presentations that communicate our value proposition and competitive differentiation
* Conducting research, analysing findings and sharing insights with product, segment and marketing teams
* Executing marketing strategies that position LexisNexis as an expert source for law firms

**Requirements**

* Ability to travel locally to meet clients
* Ability to work independently and manage a territory
* Ability to collaborate with a team to achieve shared goals
* Strong networking capabilities, sound judgement and technical knowledge
* Experience developing account plans and coordinating stakeholders and resources to deliver positive client outcomes
* Excellent verbal and written communication skills
* Deep product, content or practice\-area knowledge, with the ability to support sales and marketing teams

**Work in a Way That Works for You**

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we’ll help you meet your immediate responsibilities and your long\-term goals.


**Working Pattern**

Working flexible hours—flexing the times when you work during the day to help you fit everything in and work when you’re the most productive.


**Working for You**

We know that your well\-being and happiness are key to a long and successful career. These are some of the benefits we’re delighted to offer:


* Medical Aid
* Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover \& Funeral Cover)
* Modern family benefits, including adoption and surrogacy
* Study Leave

**About the Business**

LexisNexis Legal \& Professional® provides legal, regulatory and business information and analytics that help customers increase their productivity, improve decision\-making, achieve better outcomes and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online through its Lexis® and Nexis® services.

  


**We know your well\-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **here** **to access benefits specific to your location.**

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1\-855\-833\-5120\.


**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **here** **.**

Please read our Candidate Privacy Policy .


We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.


***USA Job Seekers:***

EEO Know Your Rights .

Account Manager

**Your Tasks**
**Order Management, Delivery, Customer Claims**
* Responsible for the creation of new Customer accounts and existing customer store extensions by updating customer Master data within SAP
* Pricing maintenance of Customer List price as well as Promotional price in SAP
* Processing of Customer Orders in line with internal OM procedures, LSP routing and Customer delivery requirements
* Responsible to ensure highest Order Quality and Customer Infill by liaising with Customer and Sales to resolve Order errors
* Delivery bookings with customer and LSP to ensure aligned booking confirmations and delivery schedules
* Investigate and resolve all customer queries and implement corrective action to avoid recurrence in a timely manner
* Accountable for the resolution of pricing claims including the financial memo capture in SAP
* Responsible for actioning ‘Failed Deliveries’ with LSP and Customer timeously. Process the financial memo of Customer Return’s upon delivery.
* Provide Weekly/Monthly Customer Service Level/Strike Rate Reporting to Sales/Customer highlighting key contributors, including Out of stock by proactively sharing stock recovery plans
* Continuous improvement of Customer service processes \- Share and identify best practice opportunities across the operational team
* Open communication channels with internal and external customers/LSP related to Order \& Delivery status


**Customer collaboration**
* As primary contact to the customer, be the custodian of relaying and transferring key customer concerns to relevant internal teams to resolve
* Communicate customer requirements to all internal departments including external 3rd Party teams
* Supply quality and timely information to assigned customers on all matters within the order management process
* Proactively steer discussions with Customers to jointly resolve Order Management and Delivery related topics( i.e Order frequency, Order patterns, Lead times, NOD, NDD’s, Order entry opportunities etc)
* Provide ad hoc sales information on request to internal and external customers.
* Make a range of decisions with regards to priorities and appropriate response to customer queries
* Participate in efficiency projects with Customers (e.g. EDI regression testing)
* Meet customers ‘face to face’ to grow and enhance customer relations


**Direct Cost of Selling (DCS)**
* Process Orders in line with the LSP/Customer Delivery schedule
* Ensure accuracy of orders to avoid costly Distribution and Transport costs including overtime costs
* Ensure regular system updates of Delivery lead times, Nominated Order Day and Nominated Delivery Day
* Ensure orders comply with Beiersdorf requirements, for example minimum order values
* Participate in efficiency projects related to Store migration to Distribution Centre with Customers


**Stakeholder Management**
* Work with the 3rd party merchandising team to ensure orders are processed accurately and on time
* Work closely with Sales to ensure customer master data is accurate
* Work collaboratively with sales to drive order efficiencies and to manage customer dialogue between both teams
* Provide operational support for the Key Account Managers
* Respond with speed and credibility to customer challenges including liaising with other departments where required
* Work closely with Logistics to drive On\- Time and In\- Full delivery to customers
* Liaise with Planning to manage inventory and customer orders


**Your Profile**
**Skills**
* Excellent written and verbal communication skills
* Excellent interpersonal skills
* Highly structured/organised with the ability to work under pressure
* Ability to collaborate and develop good working relationships
* Excellent sales and administrative skills
* Customer Service mind\-set
* Proficient in all MS Office packages
* SAP knowledge, specifically the SD module


**Experience**
* The successful incumbent should have \-2\-3 years working experience in Order Processing and within a Customer Service environment.
* Excellent understanding of the FMCG business


 At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well\-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
   

  

 Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
   

  

**Additional Information**
 Your responsible recruiter is Akash Sharma. Please apply online via the Beiersdorf Intranet until 17th September, 2026\.

Customer Service Officer (Durban Based)

ZEISS is technology and innovation. Founded in Germany in 1846, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.


Wholly owned by a foundation, ZEISS is committed to responsibility in all its activities. Our employees push the boundaries of what is possible, creating value through quality and innovation and helping shape new ways of seeing the world.


We’re looking for an Account Manager to join us in Durban, South Africa, with extensive travel across the country.


Join our ophthalmology business and support the ZEISS portfolio of OPT devices and related consumables in South Africa. You will work closely with customers and key opinion leaders in cataract surgery, building relationships and helping customers identify solutions that meet their needs.


**Your Role**

You will contribute to annual revenue and profit targets by developing new business, strengthening customer relationships and implementing branding and promotional strategies. Combining product knowledge with a consultative approach, you will understand customer requirements, communicate the value of our portfolio and deliver responsive support throughout the sales process.


This role offers the opportunity to take ownership of your sales activity while collaborating with colleagues across sales, marketing and customer service to create a consistent customer experience.


Your focus will be on understanding each customer’s priorities and building trust through reliable, knowledgeable sales support.


**The role of Account Manager will involve:**

* Proactively identifying new sales opportunities, following up on leads and developing relationships with prospective customers within your designated territory.
* Understanding customer needs and presenting relevant products, services and solutions, clearly explaining their features, benefits and value.
* Building strong relationships with existing customers to support satisfaction, account retention and opportunities for further business.
* Working towards personal sales targets and contributing to wider revenue and profitability objectives through focused sales activity and effective negotiation.
* Developing detailed knowledge of the ZEISS portfolio and providing support for OPT devices and related consumables across South Africa.
* Supporting key opinion leaders in cataract surgery and maintaining constructive relationships with customers who have complex consultancy requirements.
* Responding to customer queries, complaints and specific problems, recording feedback and coordinating with colleagues to resolve issues.
* Monitoring market trends, competitor activity and industry developments, using these insights to identify opportunities and inform your sales approach.
* Maintaining accurate records of customer interactions, sales calls, opportunities and pipeline progress using Salesforce and relevant reporting tools.
* Collaborating with sales, marketing, customer service and other departments to implement promotional strategies and provide coordinated customer support.
* Following company policies, procedures and relevant industry regulations in all sales and customer activities.

**Your Experience**

* A bachelor’s degree in business administration, marketing or a related field.
* Three to five years of professional experience in medical sales.
* Knowledge and experience of working in a theatre environment.
* Excellent knowledge of the regional ophthalmology market and an understanding of customer needs.
* Proficiency in Microsoft Office and Salesforce.
* Excellent communication, negotiation and interpersonal skills, with the ability to explain product value and build lasting customer relationships.
* Strong organisational and time management skills to balance customer visits, follow\-ups, sales activity and administration.
* The ability to work independently, take ownership of personal targets and collaborate effectively as part of a team.
* A proactive approach.

**It would be desirable if you had:**

* Medical sales experience specifically within ophthalmology.
* Previous sales experience in a B2B or B2C environment.

**Role Details**

Location: Durban, South Africa.
  

Travel: Extensive travel throughout South Africa.
  

Transport: You must have your own reliable vehicle.  

  



Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.


Your ZEISS Recruiting Team:


Joe Taroni, Maite Nomthandaso Makgai

Be the Voice That Delivers Exceptional Customer Experiences  Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued. What you’ll be doing: Assisting customers who need help with their online orders and general inquiries. Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defect…

Customer Service Advisor (USA) - Durban

**Listing reference:** 026472
**Listing status:** Online
**Apply by:** 13 September 2026
##### **Position summary**


**Industry:** Wholesale \& Retail Trade
**Job category:** FMCG, Retail, Wholesale and Supply Chain
**Location:** Durban
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
##### **Job description**


**Job Purpose:**
* To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
  

  

**Job Objectives:**
* To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross\-selling, up\-selling initiatives and superior customer service across the store team.
* To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
* To successfully execute in\-store visual merchandising, ensuring the in\-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
* To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
* To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
* To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
  
  

##### **Minimum requirements**


**Education and Experience Requirements:**
* Essential: Grade 12 (Maths 50% and English 50%)
* Essential: Relevant Retail/Business Management qualification (External applicants)
* Desirable: Degree in Relevant Retail/Business Management
* Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
* Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
  

  

**Job Knowledge and Skills Required:**
* Understanding and application of financial management principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Knowledge of people management
* Knowledge of competency based interviewing
* Numeracy skills
* Results and target driven
* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
  

  

**Essential Competencies**
* Following instructions and procedures
* Planning and Organising
* Delivering Results and Meeting Customer Expectations
* Working with people
* Analysing
* Leading and Supervising
* Entrepreneurial and Commercial Thinking
* Coping with Pressures and Setbacks
  

  

**Contractual hours:**
* 45hr 6day
  

  

**Kindly note only applicants who meet the minimum requirements will be contacted.**
 **We also encourage people with disabilities to apply**

Assistant Store Manager (Large)

**Listing reference:** 026458
**Listing status:** Online
**Apply by:** 13 September 2026
##### **Position summary**


**Industry:** Wholesale \& Retail Trade
**Job category:** Other: FMCG, Retail, Wholesale and Supply Chain
**Location:** Amanzimtoti
**Contract:** Fixed Term Contract
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
##### **Job description**


**Job Objectives:**


* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  

  

**Knowledge:**


* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
  

  

**Skills:**


* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
  

  

**Competencies:**


Essential:


* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations

Desirable:


* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
  
  

##### **Minimum requirements**


**Experience:**
* Desirable: experience in a customer facing role within a retail/FMCG store operations environment

**Education:**
* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level

Shop Assistant Cashier / Festive Casuals

Duties include but not limited to

* Data Capturing
* Billing/Invoicing
* EDI Batches
* General/Medical Aid queries
* Correspondence/Email
* Manage Age Analysis
* Receipts –Proof of Payment
* Account Reconciliations
* Refunds
* Final Demands –Hand Overs
* Filing
* Reporting weekly on patient payments
* Adhoc Duties

**Competency Required:**

* Matric
* Communication Skills
* Office Administration
* Punctuality
* Customer Service
* Ability to meet strict deadlines
* Initiative
* Strong work ethics
* Computer Literacy: Excel, Computerised financial system e.g. GoodX, Word, Email/Internet

Job Type: Full\-time

Work Location: In person

Billing Administrator

**Job Description**
**Be the Voice That Delivers Exceptional Customer Experiences !!!**
 Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
   

  

**What You’ll Be Doing**
* Assisting customers who need help with their online orders and general inquiries.
* Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
* There are no follow\-ups, so it’s all about resolving the issue during the call
* Navigate multiple systems to research order details, resolve issues, and provide accurate, up\-to\-date information.
* Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
* Stay focused and positive while handling back\-to\-back calls, maintaining accuracy and strong documentation throughout .
* Participate in regular coaching sessions and apply feedback to improve customer service skills


**What We’re Looking For**
* Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
* Minimum of One\-year international customer service experience on an Omni channel campaign dealing with end\-to\-end queries.
* USA or Australian campaign experience is advantageous
* Ability to navigate approximately 15\-20 systems/tools


**Work Times**
**US hours (must be flexible to work rotational shifts aligned to US time zones)**
**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

We are looking for an experienced and knowledgeable Garden / Outdoor Sales person to join our team. The ideal candidate must have strong product knowledge of all Garden / Outdoor, fittings and related accessories, and be able to provide professional advice and solutions to both DIY customers and trade professionals.

**Key Responsibilities:**

Pleasantly assist customers with the Garden / Outdoor selection based on their needs.

\> Provide expert advice on Garden/Outdoor \& accessories

\> Upsell and cross\-sell related items to increase sales.

\> Maintain accurate knowledge of current stock, pricing, and promotions.

\> Ensure the Garden/Outdoor department is well\-merchandised, clean, and fully stocked.

\> Handle customer queries and complaints professionally.

\> Assist with stock takes, inventory control, and receiving stock.

**Requirements:**

\> Matric (Grade 12\) or equivalent

\> **Minimum 3 years’ experience** in Garden/Outdoor sales within a retail or wholesale environment

\> Strong knowledge of Garden/Outdoor products

\> Excellent customer service and communication skills.

Job Type: Full\-time

Pay: R5 000,00 \- R6 000,00 per month

Experience:

* Garden and outdoor sales : 1 year (Required)

Language:

* English (Required)

Work Location: In person

Sales person - Garden / Outdoor Department

**Join Our Starbucks Family as a Barista**

Are you passionate about crafting exceptional coffee experiences and creating moments of connection with every customer? Starbucks is seeking enthusiastic individuals to join our team as Baristas!

Baristas are the face of Starbucks. They are an important part of our customers’ day and experts in handcrafting delicious, perfect beverages.

By bringing people together over coffee. Starbucks has become one of the world's best\-known and most loved companies. Working at Starbucks is a lot like working with your friends! When you work here, you’re not an “employee” – we call ourselves “partners” because we believe in shared common goals and mutual success. Our partners are our most valuable resources.

**As a Barista, you will have the opportunity to:**

* Brew and serve high\-quality beverages using our world\-renowned recipes and techniques.
* Create a welcoming atmosphere for our diverse community of customers.
* Maintain cleanliness and organisation of the store.
* Learn and grow in a supportive environment with opportunities for advancement.
* Be part of a global brand committed to sustainability, ethical sourcing, and positively impacting our communities.

**We are looking for candidates who:**

* Have a passion for coffee and a desire to learn and grow in the industry.
* Thrive in a fast\-paced, customer\-focused environment.
* Demonstrate exceptional communication and teamwork skills.
* Are dedicated to outstanding service in every interaction.
* Enthusiasm for coffee and willingness to learn.

**Requirements:**

* Excellent communication and teamwork skills.
* Flexibility to work various shifts, including morning, evenings, and weekends.
* Grade 12 or equivalent.

All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing trainers and coaches. This programme is designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job, supported by their manager.

So, if you are looking for a new opportunity with us, you’ll be welcomed, challenged, and inspired. Here, you’ll be heard. because here, you are part of it all. Here, you belong.

Please keep in mind that the application process requires pre\-employment checks such as qualification, reference and criminal checks, as well as the completion of online assessments. Note that preference will be given to applicants who complete the online assessment.

Apply now to become a part of the Starbucks family and embark on a journey filled with opportunities, growth, and endless possibilities!

ONLY APPLICATION COMING THROUGH THE BELOW LINK WILL BE CONSIDERED

https://starbucks\-south\-africa.breezy.hr/

Job Types: Full\-time, Permanent

Location:

* Durban, KwaZulu\-Natal 4004 (Preferred)

Work Location: In person

Barista - Ballito

**Join Race Coast Kwa Zulu Natal as a Betting Clerk \- Be Part of Our Exciting Journey!**

Race Coast is seeking **x2** **Betting Clerks** who will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

**Location** : Finishing Post

**Type** : Full Time

**Experience** : 1\-2 years in Gambling Industry

**About Race Coast** 

From the Western Cape to KwaZulu\-Natal, we bring people together for legendary races, vibrant festivals, and unforgettable celebrations. Beyond the thrill of the track, Race Coast is about live music, fashion, food, and experiences that spark connection and keep the energy alive all year round.

At Race Coast, we don’t just host race days. We curate elevated experiences that blend sport, style, and sophistication. With our footprint across some of South Africa’s most iconic venues, including Hollywoodbets Kenilworth and Hollywoodbets Durbanville in the Western Cape, and Hollywoodbets Greyville and Hollywoodbets Scottsville in KwaZulu\-Natal, we are redefining the modern race day for a discerning audience. Each event is an exhilarating hub of heart\-pounding action, lifestyle, and entertainment.

**What You'll Do:**

**Branch Growth**

· Ensure betting boards are updated timeously.

· Updating of memos, card changes, results and scratching which occur throughout the day.

· Be knowledgeable of all betting rules, odds and pay\-outs.

· Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.

· Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

**Sales Administration**

· Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.

· Team members are to be alert to emerging attempts to defraud the company.

**Cash Management**

· Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.

· Interim checks must be done within the course of the day with the team leader on duty.

· Ensure that all cash shortages are dealt with immediately, shortages less than R250\.00 must be paid back into Hollywood taking on the same day by the team members.

· Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

**Branch Appearance**

· Ensure that the branch is always neat and tidy according to Hollywood standards.

· Ensure that your workstations are well maintained and in good working conditions.

· Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off\-line)

**Customer Service**

· Ensure to provide good customer service by being friendly, helpful, polite and courteous always.

· Proactively address customer complaints and ensure that customers are given positive feedback.

· Build strong relationships with regular customers.

· Create a customer centric culture within the branch and always drive the philosophy of “service with a smile”.

**Compliance**

· Compliance and adherence to company's internal control policies.

· Compliance with the code of ethics and escalate fraudulent activities.

· Team members to ensure they are dressed in their correct Hollywood uniform when on duty.

· Credit bets are not allowed to be taken by any team member.

· Team members on duty are not allowed to take bets wearing Hollywood uniform.

· Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.

· Team members are not allowed to be behind the terminal counters when off duty.

· Team members on duty are not allowed to utilize the Limited pay\-out machine.

**Values**

· Actively promote the Hollywood values.

· Live the values and lead as an example to other team members.

**What You’ll Need:**

* Diploma/Degree\- advantageous
* 1\-2 Years in Gambling Industry

**What We’re Looking For**

* **Attention to Detail**: High level of accuracy and attention to detail in the completion of tasks, with excellent organisational and time management skills. Showing concern for all aspects of the job; accurately checking and following processes and tasks; maintaining responsibility over tasks and ability to identify irregularities.
* **Collaborative**: Works seamlessly with management and other team members with the ability to coordinate projects and work teams.
* **Adaptable**: Handles multiple tasks with fast turnarounds with professionalism. Ability to work under pressure and adapt to changing demands.
* **Communication**: Strong interpersonal and communication skills.
* **Business Acumen**: Understanding main business drivers to impact on decision making; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
* **Communication Skills**: Ability to communicate effectively in the English language, both verbally and in writing with team members and management. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to read and understand information and ideas presented in writing.
* **Proactive**: Should be proactive in all aspects. Goal and deadline driven with the ability to see out tasks until completion.
* **Problem Solving**: Identify, analyses, organize and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. A proactive problem\-solver who thrives under pressure and takes initiative.
* **Accountability**: Follows through and delivers results despite obstacles. Admits errors and takes corrective action to avoid repetition. Approaches own work with dedication and a high sense of responsibility.
* **Service Excellence**: Primary focus of one’s actions. Follows up on requests timeously to ensure that the final product or service meets expectations.

**Why You'll Love Working Here**

* **Dynamic Environment:** Be part of a vibrant team at one of Kwa Zulu Natal’s most iconic venues.
* **Innovation at the Forefront:** Work with the latest technology in a fast\-paced, exciting environment.
* **Career Growth:** We believe in nurturing talent and offering opportunities for growth and development.

**Ready to Join the Adventure**

If you’re passionate about **betting** and want to be part of a vibrant, ever\-growing team, we’d love to hear from you.

**Disclaimer**

If you do not receive feedback within four (4\) weeks of the closing date, please consider your application unsuccessful. Only shortlisted candidates will be contacted. The company reserves the right to not fill the position should a suitable candidate not be found.

Application Question(s):

* What is your current salary ?
* What is your expected salary ?
* What is your notice period ?

Experience:

* Gambling industry: 1 year (Preferred)

Work Location: In person

betting clerk

**Additional Information**  

**Job Number**26113706  

**Job Category**Rooms \& Guest Services Operations  

**Location**Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa, 4320  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**

  



Process all guest check\-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check\-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check\-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

  



Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  



PREFERRED QUALIFICATIONS


Education: High school diploma or G.E.D. equivalent.


Related Work Experience: 1 year related work experience.

  



License or Certification: None

  



*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Clerk-Front Desk

**Additional Information**  

**Job Number**26113685  

**Job Category**Rooms \& Guest Services Operations  

**Location**Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa, 4320  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Management  

**JOB SUMMARY**

  



Administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. Responsible for all Front office duties.

  



**CANDIDATE PROFILE**

  



**Education and Experience**


* Diploma/Certificate from accredited institution ; 2 years experience as Front office manager in hospitality.

  


**CORE WORK ACTIVITIES**

  



**Maintaining Guest Services and Front Desk Goals**


* Manages day\-to\-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


* Develops specific goals and plans to prioritize, organize, and accomplish your work.


* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


* Managing staffing levels to ensure that guest service, operational needs and financial objectives are met.


* Ensures that regular on\-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.


* Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

  



**Supporting and managing Front Desk Team**


* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


* Encourages and building mutual trust, respect, and cooperation among team members.


* Serving as a role model to demonstrate appropriate behaviors.


* Manages all day\-to\-day operations. Understands employee positions well enough to perform duties in employees' absence.


* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.


* Manages all areas of the Front Office .

  



**Ensuring Exceptional Customer Service**


* Provides services that are above and beyond for customer satisfaction and retention.


* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


* Responds to and handles guest problems and complaints.


* Sets a positive example for guest relations.


* Empowers employees to provide excellent customer service.


* Observes service behaviors of employees and provides feedback to individuals.


* Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.


* Ensures employees understand customer service expectations and parameters.


* Interacts with guests to obtain feedback on product quality and service levels.


* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

  



**Managing Projects and Policies**


* Implements the customer recognition/service program, communicating and ensuring the process.


* Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.


* Supervises same day selling procedures to maximize room revenue and control property occupancy.


* Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.


* Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

  



**Supporting Human Resource Activities**


* Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


* Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.


* Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.


* Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.


* Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.


* Participates in employee progressive discipline procedures.

  



**Additional Responsibilities**


* Provides information to supervisors, co\-workers, and subordinates by telephone, in written form, e\-mail, or in person.


* Analyzes information and evaluating results to choose the best solution and solve problems.


* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.


* Performs all duties at the Front Desk as necessary.


* Runs Front Desk shifts whenever necessary.


* Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Mgr-Front Office I_SA

**Job Description**
===================

Join a trusted financial services leader and help clients achieve their financial goals through professional, goal\-based financial advice. As a Personal Financial Advisor operating within the FNB branch environment, you will leverage a strong brand, established client ecosystem, referral opportunities and digital tools to deliver holistic investment and life insurance solutions.
**About the Opportunity**

* Build a rewarding advice career with one of South Africa’s leading financial services brands.
* Within the FNB branch network, you will have access to an established client ecosystem, referral opportunities and one of the country’s largest banking distribution networks.
* Leverage FNB’s trusted brand, digital advice tools and integrated banking relationships to deliver holistic financial solutions.
* Partner with branch and staffing solutions stakeholders to identify opportunities and deepen client relationships.
* Grow a sustainable advice practice through increased Assets Under Management (AUM), Annual Premium Income (API) and client penetration.
* Enjoy competitive earning potential through commission and advice\-fee sharing, while making a meaningful difference in helping clients achieve their financial goals.
* Make a meaningful difference by helping clients achieve their financial goals through professional financial advice.

**What You Will Do**

* Conduct comprehensive financial needs analyses and develop personalised financial plans.
* Recommend appropriate investment, insurance and wealth solutions aligned to client objectives and risk profiles.
* Engage customers within FNB branches to build meaningful advice driven relationships.
* Convert qualified opportunities and referrals into new business.
* Build and maintain long\-term client relationships through ongoing engagement and financial reviews.
* Achieve agreed sales, activity, AUM and API targets.
* Maintain accurate client records and advice documentation.
* Adhere to FAIS requirements, internal governance standards and regulatory obligations.

**What You Will Bring**

* Financial planning and needs analysis expertise.
* Strong investment and insurance product knowledge.
* Consultative selling and lead conversion capability.
* Strong relationship\-building and stakeholder management skills.
* Excellent communication and client engagement capability.
* Commercial acumen and a results\-driven mindset.
* Sound understanding of FAIS and compliance requirements.
* Digital proficiency and the ability to leverage technology\-enabled advice tools

**You will be an ideal candidate if you have the following:**

* Minimum 3 – 5 years financial advisory experience
* Proven track record of achieving sales and business growth targets.
* Demonstrated sales experience in risk and investment products.
* Experience operating in a bank, insurer, or tied advisory environment.
* Exposure to mass market or emerging affluent client segments.
* FSCA\-recognised FAIS qualification (NQF Level 5 or higher).
* Regulatory Examination (RE5\) completed.
* Fully Fit \& Proper compliant (FAIS) for applicable investment and long\-term insurance categories \- 1\.3, 1\.4, 1\.5, 1\.14 and 1\.20\.
* Fully authorised (not under supervision) for required FAIS subcategories.
* Completed Class of Business (COB): Investments, Long\-Term Insurance, Pension Fund Benefits

**You will have success if you:**

* Are client\-centric and passionate about helping clients achieve better financial outcomes.
* Consistently convert opportunities into sustainable business results.
* Build trusted, long\-term client and stakeholder relationships.
* Thrive in a target\-driven environment and take ownership of your performance.
* Demonstrate professionalism, integrity and strong compliance discipline.
* Embrace digital ways of working, structured processes and continuous improvement.
* Work independently, stay adaptable and maintain high levels of activity and discipline.

**\#FNB**

**\#Post**

**\#LI\-NP2**

**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

16/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Financial Advisor (FNB Tied Advisor)

At Workwize, we're helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100\+ countries.



With 50\.000 users and 120\.000 devices under management, we're solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives.



Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide.  

  

LinkedIn has also recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands!



**Role Overview**

Workwize is hiring its first **Enablement \& Quality Manager for Customer Support**, a greenfield role where you'll build the function from the ground up rather than step into one that already exists.



You'll define how our support agents grow into this role, and build the way we measure that growth. That means designing a structured onboarding process to replace ad hoc, live\-queue ramping, and building a quality function from the ground up. It's yours to shape from day one!



You'll get to work on a real, complicated product: global hardware logistics. You'll have a direct line to the function head, with a clear path to take on more ownership of the quality system.


**Key Responsibilities**


* Learn the job on the queue and with every team lead, document the current onboarding process, and establish a baseline ramp measurement
* Design and launch a structured onboarding programme, and restructure the knowledge base so it's maintainable long\-term
* Own the quality system end\-to\-end (sampling methodology, calibration sessions, scoring consistency, and trend reporting) and feed early trends back into the curriculum
* Partner with the function head to keep the system aligned to their rubric and definition of "good." You build the system, they set the standard
* Surface calibrated quality trends that team leads use to coach agents and drive individual improvement. You own the system, not the performance conversations it feeds
* Own time\-to\-productivity and keep improving it, while keeping the knowledge base alive and current


**Experience**


* Built a curriculum yourself, not just delivered one: You can show us the artefact (a ramp plan, knowledge\-base architecture, or certification path) and explain the decisions behind it
* Owned time\-to\-productivity as a number: You can walk us through a baseline, a method, and a result
* Frontline credibility: You've worked a support queue, or equivalent hands\-on experience
* Supported a team at roughly this scale in a complex product environment


**Nice to have**


* Stood up a QA scorecard and run calibration sessions
* Used AI tooling for enablement (assisted authoring, automated QA sampling, or self\-serve answers)
* Owned an LMS or knowledge platform as a means, not an identity
* Supported a distributed team across EU and US hours
* Formal L\&D qualifications are welcome but not required. Evidence of what you've built matters more


**Technical Skills**


* Instructional Design: You understand chunking, practice over presentation, assessment that proves capability, and spaced reinforcement, whether that comes from formal training or hands\-on experience
* Content Operations: Comfortable setting a review cadence, assigning ownership per article, tracking what's gone stale, and raising maintenance needs before they become a problem
* Measurement: Able to define a ramp metric, establish a baseline, and assess whether a change actually moved it
* Quality Systems: Experience with sampling design, calibration, scoring consistency, and trend reporting, gained in any environment
* Tooling: Familiarity with knowledge base and LMS platforms; experience with AI\-assisted authoring or QA sampling is a plus
* Domain Expertise: Able to get up to speed on a complex product quickly and teach it within weeks


**Soft Skills**


* Influence Without Authority: Comfortable getting team leads on board to release agents for training and reinforce it afterward, even without direct authority over them
* Credibility With Agents: Teaches rather than enforces, respecting that performance conversations belong to team leads
* Intellectual Honesty: Willing to measure the impact of your own training honestly, including where it falls short, rather than managing around the results


**Our Team**



Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and at ease. We consist of a rapidly growing and ambitious team with all different backgrounds: entrepreneurs, operational specialists, developers, sales gurus, you'll find them all at Workwize, and we're always on the lookout for the next original idea to reach more customers and create the best value for them.



We are looking forward to meeting you!

Enablement & Quality Manager - Customer Support | Remote, South Africa

Enablement & Quality Manager - Customer Support

### **Job Description**


The floor manager is someone who is passionate about fashion and contributes to the visual appeal of the store through ensuring seasonal MBP is implemented. This person drives sales through ensuring all promotions are effectively displayed and motivates staff to drive turnover through their selling skills. This individual is conscientious and security conscious while having excellent customer service skills.### **Key Responsibilities**


Day\-to\-day running of the store Implementing MBP Maintaining the visual appeal of the store Implementing seasonal MBP updates Conducting daily, weekly and monthly checklists Daily window checks Make sure that staff adhere to the policies and procedures Conduct spot checks at the fitting room Staff planning Controlling expenses Ensuring that staff works in a healthy and safe environment Giving regular feedback to both staff and line manager Staff training Driving promotions in the store Alarm test Fire evacuation drills Refuse checking Daily meeting with staff Conducting PDD with staff Recruiting weekly Flexi timers Implementing IR discipline Appraisals### **Qualifications and Experience**


Experience / Knowledge: 3 – 5 years’ experience in a similar role Previous store manager experience Computer literacy and excellent admin skills Numerical and analytical skills Good knowledge of MBP and fashion focused Good interviewing, recruiting and training skills Performance management and IR skills### **Competencies**


Retail business acumen and target driven Good planning and organisational skills Strong leadership and motivational skills Good people skills and customer relations Security conscious and self\-motivated

Store Floor Manager - Truworths Gateway Mall

1\. PURPOSE OF THE ROLE

The Canteen Supervisor is responsible for the day\-to\-day running of the canteen, ensuring that food preparation, service, cleanliness, stock control and staff performance are effectively managed.

The Supervisor is expected to maintain high standards of food quality, hygiene and customer service while ensuring that the canteen operates efficiently and in accordance with company procedures.

2\. KEY RESPONSIBILITIESCanteen Operations

* Oversee the daily opening, operation and closing of the canteen.
* Ensure meals and other food items are prepared and served on time.
* Ensure appropriate portion sizes and presentation standards are maintained.
* Monitor service levels and address operational problems promptly.
* Ensure the canteen is adequately prepared for expected customer volumes.
* Ensure company equipment and facilities are used correctly and responsibly.

Staff Supervision

* Supervise and coordinate canteen employees and their daily duties.
* Allocate duties and ensure employees understand their responsibilities.
* Monitor attendance, punctuality and performance.
* Ensure appropriate staffing levels during busy service periods.
* Provide guidance and on\-the\-job training to employees.
* Address poor performance, misconduct or operational concerns and escalate these to management where necessary.
* Ensure staff comply with company policies, procedures and reasonable instructions.

Food Safety \& Hygiene

* Ensure the canteen, kitchen, serving areas and storage areas are maintained in a clean and hygienic condition.
* Ensure employees comply with personal hygiene and food\-handling requirements.
* Monitor food storage, refrigeration and temperature requirements.
* Ensure expired, spoiled or unsafe food is not used or served.
* Ensure cleaning schedules are implemented and completed.
* Report food safety, hygiene, pest\-control or equipment concerns immediately.

Stock Control

* Monitor stock levels and ensure sufficient stock is available for daily operations.
* Assist with or manage stock ordering in accordance with company procedures.
* Receive deliveries and verify quantities and quality.
* Ensure stock is correctly stored and rotated using FIFO principles where applicable.
* Conduct regular stock counts.
* Monitor wastage, breakages, shortages and unexplained stock variances.
* Immediately report suspected theft, misuse or irregularities.

Cash \& Point\-of\-Sale Control

Where applicable:

* Supervise cashiers and point\-of\-sale activities.
* Ensure transactions are processed correctly.
* Ensure cash\-up procedures are followed.
* Investigate and report discrepancies or shortages.
* Ensure company cash\-handling procedures are strictly followed.

Customer Service

* Maintain professional and courteous service standards.
* Deal with customer queries and complaints appropriately.
* Escalate serious or unresolved complaints to management.
* Maintain a professional working relationship with the client/site representative where applicable.

Administration \& Reporting

* Complete required daily and weekly operational records.
* Maintain attendance, stock, wastage and cleaning records.
* Report staff incidents, injuries, customer complaints and operational issues.
* Ensure all incidents and irregularities are reported to management promptly.
* Provide management with accurate information when requested.

3\. MINIMUM REQUIREMENTS

* Grade 12 / Matric preferred.
* Previous experience within a canteen, catering, restaurant, hospitality or food\-service environment.
* Previous supervisory or team\-leader experience preferred.
* Basic understanding of food hygiene and food safety requirements.
* Basic stock\-control experience.
* Basic cash\-handling/POS experience advantageous.
* Ability to communicate effectively with staff, management and customers.

4\. KEY COMPETENCIES

The successful candidate should demonstrate:

* Leadership and staff supervision skills.
* Reliability and accountability.
* Good organisational and planning ability.
* Strong attention to hygiene and cleanliness.
* Ability to work under pressure.
* Good customer\-service skills.
* Basic numerical and stock\-control ability.
* Ability to identify and resolve operational problems.
* Good communication skills.
* Honesty and integrity.
* Ability to follow and enforce company procedures.

5\. WORKING CONDITIONS

* The position may require shift work, weekends and public holidays depending on operational requirements.
* The employee may be required to work additional hours where reasonably necessary.
* The position requires prolonged standing and movement within the canteen/kitchen environment.
* The employee may be required to assist operationally during busy periods.
* The employee may be reasonably deployed to another site or canteen in accordance with operational requirements.

6\. SUPERVISORY ACCOUNTABILITY

As the Canteen Supervisor, the employee carries responsibility for ensuring that reasonable operational controls are implemented during their shift.

The Supervisor is expected to identify, address and report problems promptly and may be held accountable where there is a failure to exercise reasonable supervision, follow company procedures, implement required controls or report known operational irregularities.

7\. PERFORMANCE MEASURES

Performance may be assessed against:

* Food quality and service standards.
* Customer satisfaction and complaints.
* Hygiene and food\-safety compliance.
* Stock losses and wastage.
* Cash/POS discrepancies, where applicable.
* Staff attendance and productivity.
* Compliance with company procedures.
* Accuracy and completion of operational records.
* Effective reporting and escalation of incidents.
* Overall efficiency of the canteen operation.

Pay: R6 000,00 \- R9 000,00 per month

Work Location: In person

Canteen Supervisor

### **Job Advert Summary**


Bidvest Tank Terminals has a vacancy for an Operations Planning Co\-ordinator. This opportunity exists within the Logistics Department, based in Durban, reporting to the Logistics Planning Supervisor. The candidate must meet the following minimum criteria.

### **Minimum Requirements**

* Matric
* Logistics/ Supply Chain/ Operations degree would be advantageous
* Minimum 3 years Logistics/ Planning/ Customer Services experience
* SAP Oil\-In\-One experience
* Experience in the Chemical/ Petro\-chemical industry would be advantageous
* Experience in Bulk Liquid Storage Facility/ Terminal Operations would be advantageous

### **Duties and Responsibilities**

* Track and record progress against operations plan
* Ensure that all variances from plan are flagged to the relevant Managers and Shift Supervisors
* Ensure any afterhours amendments to orders, customer request and planned eta’s are timeously updated on the system and communicated to the sites
* Follow up on orders not action according to planned dates and update the system accordingly
* Monitor vehicle status on sites, follow up on excessive vehicle standing times and escalate delays to the relevant Managers and Shift Supervisors
* Follow up on the delivery and collection of customer drums from the various sites
* Follow up on the arrival and clearing of rail cars
* Co\-ordinate and record vehicle over/under loads
* Pre\-advise Sasol export containers onto Navis
* Complete Sasol Dangerous Goods Declaration (DGD) document for export isotainer \& flexi\-tainer
* Liaise closely with the sites to ensure that all planned activities (shipping, road, rail, transfers, drumming) are efficient and effectively executed
* Liaise with customers afterhours; keeping them informed of delays or constraints on site that will impact on timeous execution of their orders
* Track and monitor progress on all orders and provide feedback to the clients and management as and when required
* Liaise with internal departments on site activity and planning related matters
* Attend to permit requests
* Review site activity performance (plan vs actual \& turnaround times) daily, weekly and monthly and report thereon
* Submit daily reports per shift to the Planning and Operations Management team on progress against customer orders
* Ensure all customer complaints or other incidents are timeously escalated to the relevant managers
* Comply with all planning and other business procedures, standards and work instructions
* General administrative duties within the planning department
* Ensure that there is an effective shift handover


**Knowledge, Skills and Abilities required**


* Ability to plan organise, prioritise and multi\-task
* Excellent communication skills (written and verbal)
* Customer focused

Operations Planning Coordinator

Key ResponsibilitiesProvide clients with feedback and updates via their ticketing system (primary) and Outlook email.Use WhatsApp to manage internal and client communication groups, an important part of how the client operates.Book collections and delivery appointments, and manage pre-alerts.Follow up on deliveries and appointment bookings to ensure nothing falls through the cracks.Work with your Team Leader to escalate queries where needed and ensure service excellence.Liaise with internal and…

Customer Service Agent - Logistics Industry

**What You Will Do**
--------------------


You will support our Controls Service Team with maintenance, troubleshooting, and repairs for building automation and HVAC control systems. You will assist with **electrical panel building**, **installing and wiring switchgear** and **Metasys PLC controls** in HVAC distribution boards, and contribute to panel testing, commissioning, fault finding, and on‑site repairs across customer facilities.

**How You Will Do It**
----------------------

* Work alongside senior technicians during service visits and inspections
* Support troubleshooting of BMS, HVAC controls, sensors, and field devices
* Assist with installation, wiring, configuration, and testing of control components
* Contribute to electrical panel assembly, testing, and commissioning
* Perform electrical fault finding and repairs at customer sites
* Document service activities according to company standards
* Follow safety procedures and compliance guidelines
* Engage with customers professionally and clearly

**What We Look For**
--------------------

* Matric certificate
* Interest in HVAC controls, building automation, and field service work
* Ability to learn quickly, follow technical instructions, and work safely
* Valid driver’s license and willingness to travel in the Durban region
* Strong communication skills and a team‑oriented mindset
* Exposure to HVAC, controls, or electrical systems is an advantage

Customer Service Jobs in Durban - Page 5

Vacancies (page 5 of 8)