Browse live customer service jobs in Durban, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

**Job Description**
**Be the Voice That Delivers Exceptional Customer Experiences !!!**
 Turn frustrating moments into positive experiences. Join a team where every interaction is an opportunity to make customers feel heard, supported, and valued.
   

  

**What You’ll Be Doing**
* Assisting customers who need help with their online orders and general inquiries. (Retail)
* Handling a wide range of calls everything from placing, tracking orders to processing returns or cancellations, checking delivery status to handling issues like delays, defects, or damaged items.
* There are no follow\-ups, so it’s all about resolving the issue during the call
* Navigate multiple systems to research order details, resolve issues, and provide accurate, up\-to\-date information.
* Communicate policies, delays, or product issues with professionalism and care even when delivering difficult news.
* Stay focused and positive while handling back\-to\-back calls, maintaining accuracy and strong documentation throughout .
* Participate in regular coaching sessions and apply feedback to improve customer service skills


**What We’re Looking For**
* Someone who brings empathy, confidence, and flexibility to their work, and is motivated to create a smooth, supportive experience for every customer.
* Minimum of One\-year international customer service experience on an Omni channel campaign dealing with end\-to\-end queries.
* USA or Australian campaign experience is advantageous
* Ability to navigate approximately 15\-20 systems/tools


**Work Times**
**US hours (must be flexible to work rotational shifts aligned to US time zones)**
**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

USA Customer Service Advisor - (Umhlanga)

We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. https://www.jobplacements.com/Jobs/C/Customer-Service-Agent-1311159-Job-Search-07-22-2026-04-13-37-AM.asp?sid=gumtree

Customer Service Agent

Hi My name is Hassen, and I’m Recruiting at Smart Debt Advisors.

I’m currently looking for motivated and ambitious Sales Agents to join our growing call centre team in Durban Phoenix.

If you’re someone who is confident, enjoys speaking to people, is target\-driven and wants an opportunity to earn more through uncapped commission, this could be the opportunity you’ve been looking for!

SMART DEBT ADVISORS – WE’RE HIRING!

R4,000 Basic Salary

UNCAPPED COMMISSION

Performance\-Based Incentives

Growth \& Career Opportunities

Rewards for Top Performers

WHAT YOU’LL BE DOING:

\* Contact potential customers

\* Introduce and explain our services

\* Assist customers with our debt\-related solutions

\* Build customer relationships

\* Close sales and achieve targets

\* Earn commission based on your performance

LANGUAGES ARE A BIG ADVANTAGE!

If you can speak English, isiZulu or other South African languages, that's even better. Being able to communicate with customers in their preferred language can give you a strong advantage.

Sales/call\-centre experience is an advantage

3–6 months experience preferred

Good communication skills

Positive attitude

Willingness to learn

Target\-driven \& motivated

LOCATION:

14 Crete Street, Durban Phoenix

CONTACT: 050 215 4064

EMAIL: hassenkhan625@gmail.com

If you're interested, send me your CV and let’s see if you could be the next addition to our team!

Your effort determines your earnings. Your opportunity starts here.

SMART DEBT ADVISORS

Work hard. Sell smart. Earn more.

Pay: R4 000,00 per month

Work Location: In person

Sales Agent

**Purpose Statement**

**To maximize sales** to meet monthly sales and development targets within an agreed territory.

**To build** solid Customer relationships to ensure Customer retention.

**Key performance areas (to translate into a measure of success)**

· Maximize Sales in agreed territory

· Develop \& grow market share and identify new market segments

· Timely and Accurate administration and Reporting

· Customer Relationship Management System

· General

**Main Outputs and Responsibilities for This Position** 

**The Job is responsible for the following:**

**AREA / TYPE**

**Responsibilities**

Maximize sales in the agreed territory

· Achieve/exceed monthly sales/machine targets which will be evaluated monthly

· Call on Customers in a corporate/office environment when necessary

· Call on Customers on sites and perform audits on machines as well as site inspections

· Build and maintain strong relationships with Customers

· Do demonstrations of machines on site for Customers to promote the products and services and achieve the minimum quantity of demos per week as per the Company standards

· Do presentations to Customers on our products and services when necessary

· Ensure a consistent strong sales pipeline

· Ensure excellent planning of territory management

· Ensure time planning and management is maximized

· Weekly, monthly, and quarterly forecasting to be done

· Attend weekly sales meetings

· Know your customer’s needs)

Report on lost orders weekly at sales meetings

· Maximize every opportunity with every Customer interaction i.e. promote products and services

· Understand the products and applications

· Understand the Customer’s needs and sell the correct application to suit those needs

Develop \& grow market share and identify new market segments

· Target Customers within a market segment we already sell to ensure we maximize growth in that sector in that area

· Identify new market segments in the agreed area and sell the products and services to those potential Customers

Timely and Accurate administration and Reporting

· Follow up on all enquiries to ensure no opportunities are lost

· Complete to ensure excellent time and territory management

· Follow up on Customer queries

· Ensure any Customer administrative requirements are completed on site as and when necessary

· Do presentation on PowerPoint for Customers

Customer Relationship Management System

· Ensure the system is updated on a basis with all the requires information on Customers, as well as information on competitor’s rates, activities, and advertising

General

· To ensure that a professional image is always projected, i.e. grooming and company vehicle

· To ensure that the quality of service that Eazi Access Rental provides and the satisfaction of its customers, are always treated with the utmost importance

· To promote Eazi Access and do everything possible to enhance its image

· To ensure that all duties are carried out safely and in accordance with all company and legal requirements

· To work in harmony with other employees in the Company

· To ensure that confidentiality in all Eazi Access Rental matter is maintained

· To produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time

· Compliance to standard operation guidelines of Eazi Access Rental

**Qualifications**

Minimum

Grade 12

Recommended

Sales Diploma

**Experience**

· 4 Years Sales experience within a corporate or semi\-corporate, business to business environment

· Proven record of accomplishment of increasing revenue and growing market share.

· Previous experience in Africa essential

· Mining/Construction/Industrial experience an advantage

**Knowledge** 

· Customer service

· Knowledge of work of height machinery and equipment

· Industry specific knowledge i.e. mining, construction, light \& heavy industrial

· CRM\- Sales Force

· Budgeting and forecasting

· Microsoft Office

**Skills**

· French Speaking – level C2

· Valid passport

· Organizing and Planning

· Problem Solving skills

· Verbal skills

· Facilitation skills

· Excellent communication skills

· Negotiation skills

· Persuasion skills

· Selling skills

**Behavioral Competencies**

· Integrity

· Creativity

· Logical and Analytical

· Interpersonal Skills

· Resilience

· Persuasiveness

· Energy and Drive

· Quality Orientation

· Planning and Organizing

Job Types: Full\-time, Permanent

Work Location: In person

Area Sales Consultant

PART\-TIME FIELD MARKETER

Promotional Products \| Corporate Branding \| Cleaning Products

We are a growing business supplying **promotional products, corporate branding, staff uniforms, cleaning products and related business supplies**. We are looking for a motivated and energetic **Part\-Time Field Marketer** to help us find new customers and grow our sales.

KEY RESPONSIBILITIES

* Visit businesses and introduce our company and products.
* Identify potential customers and new business opportunities.
* Speak to business owners, managers and procurement staff.
* Promote our products and services.
* Distribute catalogues, brochures and marketing material.
* Collect customer details and build a database of prospects.
* Identify customer needs and recommend suitable products.
* Generate leads and sales enquiries.
* Obtain quotation requests from interested customers.
* Follow up with customers after visits.
* Build and maintain good customer relationships.
* Take photos/details of potential opportunities where appropriate.
* Report daily activities and leads generated.
* Meet agreed weekly/monthly marketing targets.

TARGET MARKET

The Field Marketer will target businesses such as:

* Factories and manufacturing companies
* Warehouses
* Restaurants
* Salons and beauty businesses
* Gyms
* Schools
* Offices
* Construction companies
* Retail stores
* Supermarkets
* Spaza shops
* Hotels and guesthouses
* Property companies
* Other SMEs and corporate businesses

REQUIREMENTS

* Previous field marketing or sales experience is an advantage.
* Good communication and people skills.
* Confident approaching businesses and speaking to decision\-makers.
* Friendly, professional and presentable.
* Self\-motivated and target\-driven.
* Able to work independently.
* Good record\-keeping skills.
* Smartphone and WhatsApp required.
* Laptop
* Own reliable transport is an advantage.

KEY PERFORMANCE AREAS

The successful candidate will be measured on:

* Number of businesses visited.
* New leads generated.
* Decision\-makers contacted.
* Quotation requests generated.
* New customers acquired.
* Sales generated.
* Follow\-ups completed.
* Customer relationships developed.

POSITION

**Position:** Part\-Time Field Marketer  
**Location:** Durban / Phoenix and surrounding areas  
**Employment:** Part\-Time  
**Working Hours:** Flexible  
**Start Date:** ASAP  
**Remuneration:** Negotiable \+ performance incentives/commission

IDEAL CANDIDATE

We are looking for someone who is **confident, energetic, hardworking and comfortable approaching businesses**.

You should enjoy meeting people, creating opportunities and turning conversations into **leads, quotations and sales**.

TO APPLY

Please send:

* CV to devashinir@dvzonestopshop.co.za
* Previous sales/marketing experience
* Area you are based in
* Availability
* Expected remuneration
* Short voice note introducing yourself

Pay: R50,00 \- R65,00 per hour

Expected hours: 10\.0 – 20\.0 per week

Work Location: In person

Part Time Field Marketer

**Additional Information**  

**Job Number**26120485  

**Job Category**Finance \& Accounting  

**Location**Protea Mall Corner Lighthouse and Chartwell Drive, Umhlanga Rocks, Durban 4320, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Management  

**JOB SUMMARY**

  



Supports the day\-to\-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.

  



**CANDIDATE PROFILE**

  



**Education and Experience**


* 4\-year bachelor's degree in Finance and Accounting or related major; no work experience required.


**OR**


* 2\-year degree from an accredited university in Finance and Accounting or related major; 2 years experience in finance and accounting or related professional area.

  



**CORE WORK ACTIVITIES**

  



**Managing Work, Projects, and Policies**


* Coordinates and implements accounting work and projects as assigned.


* Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.


* Complies with Federal and State laws applying to fraud and collection procedures.


* Generates and provides accurate and timely results in the form of reports, presentations, etc.


* Analyzes information and evaluates results to choose the best solution and solve problems.


* Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.


* Balances credit card ledgers.


* Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.

  



**Maintaining Finance and Accounting Goals**


* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.


* Develops specific goals and plans to prioritize, organize, and accomplish your work.


* Submits reports in a timely manner, ensuring delivery deadlines.


* Ensures profits and losses are documented accurately.


* Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.


* Maintains a strong accounting and operational control environment to safeguard assets.


* Completes period end function each period.


* Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.

  



**Demonstrating and Applying Accounting Knowledge**


* Demonstrates knowledge of job\-relevant issues, products, systems, and processes.


* Demonstrates knowledge of return check procedures.


* Demonstrates knowledge of the Gross Revenue Report.


* Demonstrates knowledge and proficiency with write off procedures.


* Demonstrates knowledge and proficiency with consolidated deposit procedures.


* Keeps up\-to\-date technically and applying new knowledge to your job.


* Uses computers and computer systems (including hardware and software) to program, develop financial spreadsheets, set up functions, enter data, or process information.


* Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

  



**Leading Accounting Teams**


* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


* Motivates and provides a work environment where employees are productive.


* Imposes deadlines and delegates tasks.


* Provides an "open door policy" and is highly visible in areas of responsibility.


* Understands how to manage in a culturally diverse work environment.


* Manages the quality process in areas of customer service and employee satisfaction.

  



**Managing and Conducting Human Resource Activities**


* Supports the development, mentoring and training of employees.


* Provides constructive coaching and counseling to employees.


* Trains people on account receivable posting techniques.

  



**Additional Responsibilities**


* Provides information to supervisors, co\-workers, and subordinates by telephone, in written form, e\-mail, or in person.


* Demonstrates personal integrity.


* Uses effective listening skills.


* Demonstrates self confidence, energy and enthusiasm.


* Manages group or interpersonal conflict effectively.


* Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.


* Manages time well and possesses strong organizational skills.


* Presents ideas, expectations and information in a concise well organized way.


* Uses problem solving methodology for decision making and follow up.


* Makes collections calls if necessary.
  

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Mgr-Accounting

We are seeking an aspiring technician who will be responsible for Software and Hardware implementation and support to Customers sites that include Electronic Security and Safety Systems, Building Managing Systems, as well as Workforce Management Solutions as per agreement and the relevant South African National Standards. Technician will be responsible for compliance on Project and SLA commitments as per contractual agreements.  

  

What you'll do:  

* Ensure all required equipment, tools, PPE, documentation and incidentals are available, prepared, and in working order to execute work on\-site
* Assist Project Manager / Service Manager on all relevant tasks as instructed.
* Project execution  

	+ Adhere to timelines and standards for implementation to ensure the task is done within the quoted time of the project.
	+ Allocating stock used on customer\-to\-customer contract and complete/update hand\-over to service documentation.
	+ Preparation of all relevant stock acquired for projects prior to installation.
	+ Ensure all relevant stock, consumables are booked to projects / call
	+ Acquire delivery note /acceptance certificate after installation has been completed.
	+ Make sure that faulty stock from customer is booked in for repairs and removed from account/project
	+ Allocating correct stock numbers to calls/projects for efficient and fast invoicing purposes
* Support on all hardware/software installed on all sites.
* Ensure related project documentation for implementation/maintenance/service has been completed
* Ensure that the project/incident/ticket system has been updated accordingly to ensure tracking is in place for all tasks as logged.
* Installations:
  

	+ Execution and coordinating all work on\-site for installation by making sure that stakeholders are fully aware and informed of the requirements as well as deadlines.
	+ Ensure commissioning and testing of all hardware and software applicable to site/project.
	+ Compile “As Build” documentation with photo’s and “Handover to Service” documentation for all works
* Maintenance:
  

	+ Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems with full commissioning and testing,
	+ Ensure all OEM recommendations are adhered to
	+ Ensure relevant SBT and South African National Standards are adhered to.
	+ Ensure accurate and up to date documentation to provide proof of the services rendered are completed after every task conclusion.
* Ensure Quality inspection and Housekeeping during / after installation / maintenance
* Ensure timeous escalation and communication to Project Manager on a continuous basis, with constant information to the Project manager/Service Manager to ensure SBT and customers are kept updated on any project/request/tickets or issues being experienced.
* Occupational Health and safety duties that the engineer might be appointed to carry out on site
* Timesheets/ Documentation/ Reporting must be concluded daily
* Vehicle log sheets must be supplied weekly
* Training must be attended on a regular and scheduled basis
* Adherence to all group Policies, Standards, Procedures and Guidelines (PSPG’s)
* Assist colleagues on an “As and When” basis. (This could involve technical advice, workload assistance, training, general support, or any other task as instructed
* Manage all Project / Service / Contracting Resources to ensure an effective Service/Installation/ Maintenance/Project conclusion

**Your Expertise:**  

* Function related hands\-on experience: minimum 5 Years
* Structured and methodical execution with knowledge of fault finding and root cause analysis
* Working under pressure and with constant deadlines
* General Market Knowledge – Understanding high demand of Customer Service
* Communication – Ability to communicate efficiently to customers as well as co\-workers on fault statuses.
* Self\-Starter and Motivated – Driven by the need to succeed
* Low Voltage Wiring Standards for installations as it pertains to installation and mechanical protection of equipment and cabling (Sans 10142\-1\)
* Electronic Skills – Low Current Power, monitoring circuits, relays.
* Networking Skills (N\+ will be beneficial)
* Access Control Skills
* CCTV Skills
* Building Management Systems
* Electronic Security and Safety Systems
* PC skills – MS Excel, MS Word, MS Outlook, MS Teams, MS SharePoint, and Internet.
* Software installation skills.
* For Fire –
  

	+ Experience in servicing/installing HW / SW supplied by Carrier Fire and Security, Honeywell, Technoswitch and various gaseous extinguishant suppliers
	+ Cause and effect programming of fire alarm panels

**Qualifications:**  

* Essential Qualifications:  

	+ Gr 12 or equivalent College diploma or Relevant Experience and Courses.
	+ N.DIP Electronic/Electrical Engineering (LC)
	+ PSIRA Certification – C
	+ SAQCC Registration: Fire Detection Commissioner/Serviceman and Gas Suppression Commissioner/Serviceman
* Preferred Qualifications:  

	+ SBT Access Control (WFM)
	+ Alarm Systems
	+ CCTV – Hikvision, Bosch, Milestone, etc.
	+ Access Control – Impro, Gallagher ZK, IDECO/IDEMIA, etc
* For Fire Technicians, the following: \-
  

	+ Fire – Ziton ZP2, Ziton ZP3 Technoswitch, etc.
	  
	
		- Advanced Range and Conventional Detection Systems
		- Basic Electronics.
		- Network

  

**Other information applicable to the opportunity:*** Location: KwaZulu\-Natal
* Permanent position

**Why work for us?**


Want to work for an organization that solves complex real\-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.?


You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.?


Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.?


By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.?


iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

Technician (iOCO0134)

The **Coffee Importers and Roasters Organisation (CIRO)** is a true coffee emporium. As the preferred one\-stop solution, **CIRO** offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why **CIRO** is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.


An exciting opportunity exists for a **Sales Consultant Level 1**, to be based in **KwaZulu\-Natal.** The successful candidate will report to the Regional Sales Manager.  

  

**Key Performance Areas:**

* Achievement of monthly sales, volumes, and margin targets.
* Superior customer service relationships of existing customer base by following a structured call cycle based on the regional customer set criteria.
* Influencing and positively affect the In Cup Quality and delivery via the On\-site beverage Solution system at each customer by ensuring customer audits are completed and corrective action is immediately executed on site, by doing machine calibration and settings and or re doing operational Training.
* Create a targeted customer prospect list with the Sales Manager based on volume requirements per product category for the year and strategic requirements across all channels.
* Achieve the agreed growth forecasted for the fiscal year by the Sales Manager
	+ Completion of new business development:
	+ Initial contact
	+ Assessment of needs
	+ Proposal of tailored solution
	+ Guiding on implementation, if necessary, with the prospective
* Ensure that agreements concluded with target list are commercially sound.
* Present at each installation and complete customer solutions training.
* Measurement will be completed in the following manner:
	+ Monthly 1 on 1
	+ Structured tracking against target list
* Value added training visits and building credible coffee relationships.
* Ensure the In\-Cup quality of the coffee is of the agreed standards.

**Qualification and Experience:**  

* Matric / Grade 12\.
* Relevant Business Certificate or Diploma.
* Coffee Skills and Equipment OR Coffee qualification.
* Minimum 2\-3 years’ experience in Customer interaction.
* Minimum 2\-3 years’ experience in a Sales role in the Out of Home Market.
* Strong Beverage system solution experience.

**Special Requirements:**  

* Proficient using full MS Office suite.
* Interest in hospitality industry.
* Valid driver’s license with at least 2 years driving experience.

**Competencies**  

* Documenting facts
* Thinking rationally
* Thinking conceptually
* Interpreting data
* Thinking analytically
* Building relationships
* Articulating information
* Making decisions
* Recovering from setbacks
* Meeting deadlines
* Attention to detail
* Planning and organizing
* Maintaining productivity
* Keeping commitments
* Taking initiative
* Seizing business opportunities
* Persisting

Sales Consultant Level 1

Job Purpose

To provide first\-line remote operational and technical support for incidents, service requests, and scheduled activities across business\-critical distribution centre systems in a 24 x 7 environment.

The role is responsible for ensuring service continuity through effective incident diagnosis, timely resolution within defined support boundaries, and appropriate escalation to Tier 2 support teams where required. The position plays a key role in maintaining stable warehouse operations, while also supporting selected finance, desktop, and enterprise applications, and delivering consistent service standards in a shift\-based environment.

Responsibilities

Incident and Request Management

* Log, prioritize, investigate, and manage incidents and service requests.
* Troubleshoot and resolve issues within defined support boundaries.
* Escalate unresolved incidents with complete supporting information.
* Maintain ownership and provide regular communication through to resolution.

Operational Support

* Execute operational tasks including reporting, backups, end\-of\-day processes, and system monitoring.
* Support business continuity and escalate operational issues when required.
* Provide first\-line support, initial diagnosis, user assistance, monitoring, and incident triage for systems including but not limited to the following.

o AS400

o SAP S/4HANA, EWM, SAP Fiori and others

o Azure Virtual Desktop (AVD)

o Microsoft Office 365

o Desktop and warehouse technologies

Where issues fall outside defined support boundaries, escalate to the appropriate Tier 2 or specialist support teams with complete diagnostic information:

Documentation and Communication

* Maintain accurate ticket updates and documentation.
* Produce clear shift handovers.
* Deliver professional customer support and communication.

Shift Responsibilities

* Participate in rotating shifts within a 24 x 7 operation.
* Work weekends and public holidays as required

Qualifications

Matric

IT Diploma/Degree or equivalent experience

Experience

2–5 years’ experience in an IT Service Desk or Application Support environment

Experience in a remote support role

Advantageous

Warehouse, retail, or supply chain support experience

SAP support exposure

Experience in a shift\-based environment

Work Location: In person

Support Specialist (AS 400) - Durban

About the Role
  

We are seeking a Customer Experience Manager dedicated to enhancing client satisfaction and loyalty through effective interaction strategies. You will focus on developing and implementing customer service initiatives that elevate the overall experience while ensuring alignment with our company's values and objectives.  

  

Key Responsibilities
  

* Develop and execute customer experience strategies that foster customer engagement and loyalty across multiple touchpoints.
* Analyze customer feedback and data to identify trends and areas for improvement, leading to actionable insights.
* Collaborate with cross\-functional teams to design and enhance customer service processes and procedures.
* Lead the customer support team in delivering exceptional service while providing training and coaching to enhance performance.
* Implement customer journey mapping initiatives to visualize and improve the end\-to\-end customer experience.
* Evaluate and track success metrics for customer experience initiatives, ensuring alignment with business goals.
* Handle escalated customer issues and complaints in a professional manner, ensuring timely and effective resolutions.
* Stay current with industry best practices and trends related to customer experience and service excellence.

  

Requirements
  

* Proven track record in customer experience management or a related field with demonstrable experience in improving customer satisfaction.
* Strong analytical skills with the ability to interpret data and customer insights effectively.
* Excellent communication and interpersonal skills, with a talent for building relationships across various departments.
* Experience in leading and managing a customer service team, with a focus on training and development.
* Ability to work in a fast\-paced environment and manage multiple priorities with strong organizational skills.
* Proficiency in customer relationship management (CRM) software and data analysis tools.

  

Preferred Qualifications
  

* Bachelor’s degree in Business Administration, Marketing, or a related field.
* Experience in managing customer experience initiatives in a digital or e\-commerce environment.
* Certifications in customer experience management or related disciplines will be an advantage.

  

We are committed to creating an inclusive environment for all employees and encourage applications from individuals regardless of their identity. We ensure our recruitment process is compliant with the Employment Equity Act, promoting equal opportunity in the workplace.

Customer Experience Manager

Oasis Health Recruitment Services has the exciting opportunity to assist recruiting for Patient Services Manager for a hospital group.

**Minimum requirements:**

* Bachelor’s degree in healthcare administration, Business Administration, or related field
* Minimum 5 years’ experience in hospital administration or patient services, with at least 2 years in a supervisory role
* Strong understanding of hospital operations, patient flow, and customer service standards
* Experience in managing front office, admissions, or call center functions in a healthcare setting
* Knowledge of healthcare regulations and patient confidentiality requirements
* Proficiency in hospital information systems and Microsoft Office
* Strong leadership, organizational, and problem\-solving skills
* Excellent communication and stakeholder management abilities
* Ability to work under pressure and manage multiple priorities
* High level of customer service orientation and attention to detail
* Flexible in working hours as required

Should you meet all minimum requirements kindly email your CV and Certificates to **chante@oasishealthservices.co.za**

**\*\*PLEASE NOTE ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED\*\***

Work Location: In person

Patient Services Manager

Dis\-Chem Pharmacies has an opportunity available for a Pharmacist Intern for their Cornubia store. The purpose of this Internship is to equip learners to understand the underlying principles of all of the major areas related to the pharmaceutical environment and promoting the notion of quality lifelong learning.The provision of pharmaceutical care by taking responsibility for the patients medicine related needs and being accountable for meeting these needs.To provide excellent customer service

  

**Minimum Requirements:**

**Essential:**

* Grade 12 / Matric
* BPharm \- 4 year
* Computer literate – MS Office

**Advantageous:**

* Work during degree – holiday work
* Unisolve and E\-Scripting.

**Function and Duties:**

* Pharmacist intern may provide or perform all the services or acts pertaining to the scope of practice of a pharmacist's assistant registered in the category pharmacist's assistant (post\-basic) under the direct personal supervision of a pharmacist in a pharmacy.
* the sale of Schedule 1 and Schedule 2 medicines or scheduled substances;
* assist with the compounding, manipulation or preparation of a non\-sterile or sterile medicine or scheduled substance according to a formula and Standard Operating Procedures approved by the responsible pharmacist;
* assist with the manufacturing of a non\-sterile or sterile medicine or scheduled substance according to a formula and Standard Operating Procedures approved by the responsible pharmacist;
* the re\-packaging of medicine;
* the distribution and control of stock of Schedule 1 to Schedule 6 medicines or scheduled substances;
* the ordering of medicine and scheduled substances up to and including Schedule 6 according to an instruction of a person authorised in terms of the Medicines Act to purchase or obtain such medicine or scheduled substance;
* the reading and preparation of a prescription, the selection, manipulation or compounding of the medicine, the labelling and supply of the medicine in an appropriate container following the interpretation and evaluation of the prescription by a pharmacist;
* the provision of instructions regarding the correct use of medicine supplied; and
* the provision of information to individuals in order to promote health.
* Pharmacist intern may, for the purposes of education and training, provide or perform all of the services or acts pertaining, to the scope of practice of a pharmacist under the direct personal supervision of a pharmacist in a pharmacy
* Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Counsel.
* Capture script details accurately and verify patient’s details on the system.
* Ensure accurate picking / packing / labeling off medication and be aware of common dosages as well as important drug interactions.
* Give accurate instructions to the patients regarding the correct use of medicine supplied.
* Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
* Ensure that all prescriptions entered, are checked for accuracy by a pharmacist and signed by a pharmacist.
* Advise and assist patients at the dispensary, self\-medication counter and front\-shop.
* Follow up with patients regarding script tracking report as requested by the dispensary manager.
* Explain all medical aid cost to patients, including difference between medical aid and cash / shelf price, if applicable.
* Process all paperwork necessary for the accurate submission of claims to medical aids.
* Correct errors on scripts rejected by medical aid.
* Ensure authorization of chronic, HIV and AIDS and oncology medication.
* Maintain customer profiles on the system.
* Take note of any messages on the customer profile and take suitable action.
* Report on low \- / out of stock levels and stock errors to the dispensary manager.
* Assist with scheduled stock takes.
* Exercise stock and asset control.
* Housekeeping must be in accordance to Dis\-Chem standards.
* Adhere to Dis\-Chem Policies and Procedures and Standard Operating Procedures.
* Adhere to Health and Safety rules and regulations.
* Adhere to Dis\-Chem Uniform and personal appearance policy.

**Competencies:**


Essential:

* English and second language – Read, write and speak
* Application of knowledge gained as per university B.Pharm curriculum
* Good communication skills, listening skills
* Customer service/focus
* Conflict management
* Strong attention to detail
* Sound numerical skills
* Problem\-solving
* Team player
* Trustworthy and honest
* Time management and adherence to deadline
* Able to deal with pressure
* Computer literate – MS Office

**Advantageous:**

* Knowledge of Retail/ FMCG operations
* 3rd Additional Language
* Drug and family planning, and complementary medicine

**Special conditions of employment:**

* Willing and able to work retail hours
* Controlled room temperature, security, limited space, health and safety, risk stock
* Physically fit and able to stand for long periods
* Valid driver’s license and own reliable transport
* Registered with Pharmacy Council – South African or valid work permit
* Clear credit and criminal records

**Remuneration and benefits:**

* Market\-related salary

**ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**  

  

**Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Pharmacist - Intern- Cornubia - KZN

**About the Role**


We are looking for a **Junior Desktop Engineer** to join our IT team and provide reliable, efficient and customer\-focused technical support to our employees.


The successful candidate will provide **first\- and second\-line desktop support**, troubleshoot hardware and software issues, assist with IT infrastructure maintenance, and ensure support tickets are managed and resolved within the required Service Level Agreements (SLAs).

### **Key Responsibilities**

* Provide first\- and second\-line desktop support to end\-users.
* Troubleshoot and resolve desktop, laptop, hardware and software\-related issues.
* Install, configure and maintain operating systems, drivers and Windows updates.
* Set up new, rebuilt and replacement PCs and laptops using WDS images.
* Install and configure printers and troubleshoot printer\-related issues.
* Provide support for third\-party software applications.
* Assist with Anti\-Virus remediation and ensure devices remain compliant.
* Assist with WSUS remediation and Windows security updates.
* Assist with backup remediation and perform required backups where applicable.
* Ensure appropriate hardware is installed and configured on computers.
* Manage and resolve service desk tickets within applicable SLAs.
* Escalate unresolved technical issues and third\-party vendor support matters when required.
* Participate in IT projects, including business moves, hardware upgrades and security initiatives.
* Create and maintain desktop support documentation.
* Provide professional and friendly technical support to end\-users.
* Maintain accurate administration and ensure tickets are updated and closed timeously.

### **Minimum Requirements**

* **Matric / Grade 12 – Required**
* **CompTIA A\+ Certification – Required**
* **CompTIA Network\+ Certification – Required**
* **Minimum 1 year’s experience as a Desktop Engineer / Desktop Support Engineer – Required**
* Experience in desktop support and troubleshooting.
* Experience in printer troubleshooting and support.
* Knowledge and experience with **Active Directory**.
* Knowledge of **Zimbra account management**.
* Strong knowledge of computer hardware, software and operating systems.

### **Additional Qualifications – Beneficial**

* MCSA
* Azure Administration certification or relevant Azure Administration knowledge.

### **Ideal Candidate**


The successful candidate will be a **technically minded, solutions\-driven and customer\-focused individual** who takes ownership of technical issues and is committed to providing efficient IT support. They must be able to troubleshoot problems logically, prioritise tasks and ensure service desk tickets are resolved within the required SLAs.


Thank you for choosing us as your employer of choice. We are committed to equal opportunities and welcome applicants from diverse backgrounds. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

Desktop Engineer

### **About Us**


TsAfrika is seeking a passionate and highly skilled **Functions Chef** to lead the preparation and delivery of exceptional food experiences for corporate events, conferences, functions, and special occasions. The successful candidate will be responsible for planning menus, preparing high\-quality meals, maintaining food safety standards, and ensuring seamless execution of all catered events. The role requires strong culinary expertise, creativity, attention to detail, and the ability to perform effectively in a fast\-paced environment. The Functions Chef will work closely with operations teams and clients to deliver outstanding service, exceed customer expectations, and uphold TsAfrika's reputation for excellence in catering and hospitality services.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE\-PAGER** to find out more about who we are in a nutshell.

### **Duties \& Responsibilities**

* Plan and prepare menus for functions and special events in line with client requirements and company standards.
* Produce high\-quality food presentation and ensure consistency across all events.
* Manage all food preparation and production activities for functions and events.
* Monitor food quality, portion control, and presentation standards.
* Maintain food safety, hygiene, and health and safety compliance in accordance with company policies and legislation.
* Assist with stock control, ordering, receiving, and storage of food products.
* Minimise wastage and manage food costs effectively.
* Work closely with operational teams to ensure successful event execution.
* Support and guide kitchen staff during function preparation and service.
* Build positive relationships with clients and respond professionally to requests and feedback.

### **Skills and Competencies**

  


* Advanced food preparation and presentation skills.
* Menu planning and function catering expertise.
* Food cost control and stock management.
* Food safety and quality assurance.
* Event planning and execution.
* Working with people adhering to principles and values
* Following Instructions and procedures
* Delivering results and meeting customer expectations
* Adapting and responding to change
* Coping with pressures and setbacks
* Achieving personal work goals and objectives
* Entrepreneurial and commercial thinking

### **Qualifications**

  


* Relevant Culinary Qualification or Professional Cookery Diploma.
* Minimum of 3 years' experience in a similar role within hospitality, catering, or events.
* Experience catering for functions, banqueting, conferences, and special events.
* Knowledge of food safety standards, HACCP principles, and kitchen best practices.
* Valid driver's licence will be advantageous.

Functions Chef - Umhlanga

Prepares, records, verifies and pays vendor invoices for goods and services on a timely basis and responds to vendor queries \| Maintains, analyzes and reconciles accounts payable ledger accounts, financial statements and reports \| Develops, directs, plans and evaluates accounts payable policies and procedures, and ensures external and internal controls and policies are adhered to \| May process employee expenses reimbursement requests for payment

**Water Treatment Technician** for Diversey (now part of Solenis) manages and services industrial water systems, chemical inventories, and equipment testing on client sites. \[1, 2]
Key Responsibilities* **Chemical Management:** Receive, offload, and manage chemical deliveries, transferring chemicals from bulk storage to day tanks using proper safety procedures
* **System Monitoring \& Testing:** Collect and test water samples from industrial systems like boilers, cooling systems, pasteurizers, and chlorine dioxide systems.
* **Inspection \& Maintenance:** Check equipment, pumps, and tanks for leaks, and inspect pasteurizers for slime or beer foam.
* **Reporting:** Complete daily usage and service reports, log actions, and submit pasteurizer data to Account Managers.
* **Customer Support:** Support client accounts, capture operator feedback, and ensure safe chemical handling housekeeping

Water Treatment Technician

**ADVENTURE AWAITS – JOIN OUR NEXT BIG CAMPAIGN!**
==================================================

### **Sprichst du fließend Deutsch? Dann suchen wir dich!**


Ready to take your customer service career to the next level?


We’re looking for a **German\-Speaking Customer Support Executive** to join our exciting international campaign!


As part of the team, you’ll be the first point of contact for customers and business clients, helping them navigate their experience and ensuring every interaction is handled with professionalism, care, and a solution\-focused approach.

**Your Mission**
----------------


As a Customer Support Executive, you’ll be supporting both **business clients and parking customers**, making sure their experience is smooth from start to finish.


You’ll handle customer queries across multiple channels, investigate more complex issues, and help deliver the high\-quality service customers expect.

### **What You'll Be Doing**

* Delivering **world\-class customer support in German and English** via Zendesk.
* Assisting customers through **chat, email, and voice** channels.
* Handling and resolving escalated **Level 2 customer queries and tickets**.
* Investigating **Penalty Charge Notice (PCN) appeals**.
* Developing and maintaining strong knowledge of the clients’ products and services.
* Building positive relationships with both business clients and parking customers.
* Engaging professionally with customers across different platforms.
* Helping maintain excellent customer satisfaction and online reviews.
* Identifying customer issues and providing effective, timely solutions.

**What You'll Bring to the Table**
----------------------------------

* **Fluent German communication skills** – written and verbal.
* Strong English communication skills.
* A proven passion for delivering **excellent customer service**.
* Excellent written and verbal communication skills.
* A professional, confident, and customer\-focused approach.
* Strong problem\-solving and analytical abilities.
* The ability to remain calm and resilient in a fast\-paced environment.
* Adaptability and a willingness to learn.
* Good working knowledge of **Microsoft Office**, including Word, Excel, and PowerPoint.

**Requirements**
----------------

* **Matric / Grade 12**
* **Fluent in German and English**
* Previous customer service experience.
* Experience working with **Zendesk** would be advantageous.
* Knowledge or experience with **Chat and AI technologies**.
* Comfortable engaging with customers on social media platforms such as **Facebook and X (Twitter)**.
* Strong computer literacy.
* Excellent attention to detail.

**Why This Role is an Adventure**
---------------------------------


This is more than just another customer service job. You'll have the opportunity to:


 Work on an exciting **international campaign**.


 Use your **German language skills** in a professional environment.


 Build your expertise in **technical customer support**.


 Develop valuable skills and grow your career.


 Work alongside a collaborative team that thrives on **problem\-solving and customer excellence**.


 Gain experience working with an international brand and customer base.

### **Ready to Start Your Next Adventure?**

**If you're fluent in German, passionate about customer service, and ready to take on your next challenge, we want to hear from you!**

**Apply now and join this new adventure.**

German Speaking Customer Service Agents

Introduction We are looking for an enthusiastic Customer Service Ambassador to be the face of our company and promote our products and services in our Randburg store. Duties & Responsibilities Post about our products/services online (e.g. social media and forums) Create, share and respond to online reviews Network and build trusting relationships with potential customers Thoroughly understand our products and services to inform potential customers Use word-of-mouth marketing techniques, like re…

Customer Service Ambassador

PLEASE DO NOT SUBMIT YOUR CV IF YOU DO NOT HAVE PRINT INDUSTRY EXPERIENCE Bizcopy & Print is looking for a reliable, organised and customer-focused person to join our busy print shop. Basic Salary: R5,000 per month KEY RESPONSIBILITIES: • Answer incoming calls and assist with customer enquiries • General customer liaison and order updates • Create and send invoices • Follow up on payments and outstanding amounts • Track customer jobs from order to completion • Notify customers when orders are r…

Customer Service / Admin Assistant

Opportunity Alert: US Healthcare Support Roles — Now Hiring! Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor. What you’ll be doing Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy Providing clear, helpful information with regards to health care. Meeting personal and team performan…

Customer Service Agent- USA

Responsibilities Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for …

Customer Service Consultant (Deposits)

**Job Description**
**Opportunity Alert: US Healthcare Support Roles — Now Hiring!**
 Are you passionate about delivering excellent customer service? Do you thrive in a fast\-paced, dynamic environment? We have an exciting opportunity for you to join our team as a
 **Customer Services Advisor.**
**What You’ll Be Doing**
* Handling inbound calls and emails from members, healthcare providers, brokers with professionalism and empathy
* Providing clear, helpful information with regards to health care.
* Meeting personal and team performance targets
* Growing your skills – with potential for further training on more complex queries


**What We’re Looking For**
* Minimum of two (2\) years of recent Call Center experience. (USA campaign experience is imperative)
* An understanding and experience of types of health insurance plans in the US delivery system, claims, billing is advantageous
* Ability to handle assigned projects from start to successful completion including appropriate follow\-up and documentation
* Ability to handle multiple priorities concurrently in a timely and accurate manner.
* Basic knowledge of CRM systems
* Demonstrate a high degree of integrity, patience, maturity, empathy, tact and diplomacy.


**Work Times**
 US hours (Must be able to work flexible shifts)
   

  

**Why you will love working with us!**
 At Huntswood, people come first. We invest in you, celebrate your wins and reward your commitment because when you shine our customers feel it.
   

  

**Enjoy Benefits That Truly Matters**
* Performance based incentives
* Tenure recognition bonuses
* Continuous service rewards
* Attendance based perks
* Breakfast every Monday
* Dignity packs
* Growth and career development programmes
* A collaborative, positive, people centric culture.


**Core Behaviours**
 At Huntswood, our people are dependable, driven, and collaborative — and our values guide the way we show up for our customers, our colleagues, and our clients.
   

  

 The job holder should be able to demonstrate the following behaviours that bring our values to life:
   

  

**Deliver WOW!**
* Own it — take personal responsibility for getting things done, find a way.
* Deliver Unbelievable Service \- Create “WoW” moments for your customers every time.


**Servant Leadership**
* Enable and empower all employees.
* Our people are at the heart of our success.
* Do the right thing
* Be Empathetic
* Be respectful to everyone, always
* Act with integrity, even when no one is looking.


**Winning Mindset**
* Bring your A‑game every day.
* Passion is contagious\- work everyday like it is your first day on the job.


**Strive for Greater**
* Stay dedicated to continuous improvement.
* Challenge the status quo and bring forward your best ideas.


*“It’s not just about what we do, but how we do it — our behaviours are what make us special.”*
 Apply

Introduction
Through our client\-facing brands Momentum Group, with Multiply(wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

  

  

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
  

Role Purpose
Review control reports to identify training needs within the team and maintain relationships with internal and external auditors and other business units.

  

  

Requirements
* Matric / Grade 12\.
* 3 – 4 years claims assessing experience preferred.
* Excellent literacy, numeracy, and communication skills.
* Multi discipline claims knowledge
* Good knowledge of PMB at industry level as well as in house PMB processes.
* Good knowledge of modifiers and their application.
* Proven experience in the assessing of medical aid claims(paper and/ or EDI) will be adventageous.
* Computer literacy (especially Email,Word and Excel).
* Passionate about driving a high\-performance culture.
* The ability to interpret and apply scheme rules correctly.
* Knowledge of the NHRPL\-National Health Reference Price List(Previously Known as BHF) and SAMA Tariffs.
  

Duties \& Responsibilities
* Accurate and timeous resolution of Claims Queries.
* Correctly reverse and reprocess the related claim.
* Ensuring that no duplicate claims are paid during the process.
* Appropriate pay code is applied.
* Assisting other departments with claims related queries.
* Liaising with other departments to resolve queries.
* Recording all queries and interactions with customers on to the workflow system.
* High quality and service output.
  

Competencies
* Attention to detail and accuracy
* Problem solving ability
* Ability to function effectively within a team.
* Ability to work under pressure
* Consistently works to meet expectations.
* Resolves client problems within his or her job scope.
* Is engaged and demonstrates energy in the execution of tasks.
* Accepts accountability for own mistakes and ensures corrective action is taken.

Query Resolution Officer

Job Title: Agent: Customer Service Company: Europcar Car Rental Location: 67 KE Masinga Road, Durban North, Durban, 4001 (Space 3A, Ground Floor) Reporting Manager: Arnel Moodley The purpose of the position is to support the achievement of the branchs targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures. Someone who clearly understands that we are in the service industry and that service delivery is our big…

REF19285 Agent: Customer Service | Europcar | Durban Downtown

Reference: HQ001295-Tasmi-2 We are committed to locating the ideal job for you, so we kindly advise against paying for this service. There are no costs associated with securing employment with us. Job Title: Customer Care Administrator Department: Customer Service Location: To Be Confirmed Employment Type: Permanent Stratogo is a professional recruitment and workforce solutions company specializing in sourcing and placing top talent across various industries. Our client is seeking an experience…

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