Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Customer Service and Sales Representative Employment type: Permanent, Full Time Work model: Fully Remote (Work from home) Purpose of the role: First point of contact for our customers, providing professional support and ensuring a positive customer experience. Candidate has to be customer-focused, service orientated, with soft - sales skills to join our service team. Key requirements: German language – both Verbal & Written skills South African Citizen or Permanent residence permit / holders wi…

Customer Service and Sales Representative

Knowledge: Network topology and architecture experience: Knowledge of Cisco networks (troubleshooting and analysis) - MPLS, VPN, Routing, LAN, Switching Knowledge of general network products i.e., shaping, compression, acceleration etc. Knowledge of SDWAN/ Cloud / Security Minimum Qualification: Engineering / Computer Science / Information systems degree or equivalent experience advantageous ITIL Foundation level essential / Lean Sigma Customer Service / Relationship Management advantageous Exp…

Customer Service Manager

Process manual and EDI orders, deliveries, and returns Manage customer orders from capture through to confirmed delivery Handle material substitutions and order amendments Resolve daily customer order queries Maintain order cut reason codes Investigate delivery shortages and failures Align shelf-life requirements Perform system and order housekeeping Compile and provide customer reports as required Desired Skills: Process manualand EDI orders SAP CRM FMCG exp exellent communication Desired Qual…

Supply Chain Customer Service Rep - Gauteng, Sandton

Our client in the Air and Freight Forwarding industry is currently looking for Customer Service Agents – Concierge, in Bryanston, Johannesburg (Hybrid) Providing timely, accurate, and competitive pricing on customer quote requests while maintaining profit margins. Managing bookings end-to-end, including monitoring, customer updates, and documentation. Ensuring all jobs are invoiced and costed accurately within 24 hours (KPI). Applying solution‑selling techniques and cross‑selling AMI products. …

Customer Service Agent Bryanston

**Job Description**  

To support Turnaround and Business Rescue Specialist with diagnostic business reviews, financial due diligence and crafting turnaround solutions for stressed/distressed clients.

 **Qualification and Experience**  

* B.com (Hons) Degree in Finance, Accounting, Economics, or a related field
* CA(SA) / CFA, or equivalent or post graduate professional qualification will be advantageous.
* At least 3\-5 years’ experience in financial due diligence, modelling and financial restructure
* Balance Sheet Restructuring expertise is essential
* Exposure to a Turnaround and Restructuring environment \- businesses experiencing distress will be an added advantage
* Good understanding knowledge of business and the diversity of risks that may affect businesses
* Good working knowledge of different types of financing instruments.
* Good working knowledge of Company, Contract, Taxation, IFRS and Insolvency legislation.

  

**Roles and Responsibilities**  

* Diagnostic Business Reviews: support Specialists to ascertain clients reasonable prospect of an operationally and financially viable and sustainable;
* Financial Due Diligence: conduct investigations to determine financial root causes for distress,
* Financial Modelling: Preparation of financial projections as an integral part of the due diligence
* Financial Restructuring intervention: Determine the optimum financial intervention that IDC can implement to support the Turnaround strategy e.g. restructuring of IDC repayment terms, conversion of IDC debt to equity, injection by IDC of additional funds, finding third parties to inject additional funds, etc
* Turnaround Solutions: Contribute towards the optimum Turnaround solutions that will improve the company’s sustainable viability,
* Submission to Investment Committees: Preparation and presentation of reports to a committee for a decision(s),
* Advisory Services: Support Specialist with advisory enquiries pertaining to investments showing signs of potential financial failure;
* Customer Focus: Building and maintaining good relationships with in/external clients;
* Monitor and report: where necessary, co\-monitor the implementation of the Turnaround strategy through regular client visits and/or attending Steerco/ Manco;
* Administrative duties: Performing all associated with the role

  

**Job Requirements** **TECHNICAL COMPETENCIES**


* Problem Solving
* Business acumen
* Report writing Skills
* Project Management Skills
* Communication \& Influence
* Analytical Skills • Formulating strategies and concepts.
* Assess both the operational and financial viability of businesses •
* Strong financial modelling/analysis skills


**BEHAVIOURAL COMPETENCIES**

* Coping with Pressures and Setbacks
* Conflict Management
* Persuading and influencing
* Planning and Organizing
* Communication Skills
* Interpersonal Skills
* Deciding and Initiating •
* Self\-motivated and self\-driven skills

  

Job Reference: IDC00811

Turnaround and Business Rescue Analyst

**Job Description**  

To ensure the correct and timeous implementation of approved transactions and proactive management of Business Partners with the view of enhancing portfolio management, by focusing on support, value add and growth and optimizing cashflow collection and protection of IDC’s interests.

 **Qualification and Experience** **Qualifications:**


* CA (SA) or BCom Accounting with post graduate degree e.g. BCompt (Honours)
* BEng / BSc or similar qualification with Honours / post\-graduate degree.
* Post\-graduate qualification such as MBA/MBL will be added advantage.
* Project Management Professional qualification (PMP) will be added advantage.


**Knowledge and Experience:**


* The candidate should have at least 8\-10 years of relevant experience in post investment monitoring / portfolio management or evidencing experience in managing key aspects of Business Partner relationships by considering risks, mitigants and protecting financial interests.
* Experience and knowledge in the portfolio management, restructurings, Due Diligence, draw downs and exit processes.
* Accounting / relevant IFRS9, financial modelling and analysis experience will be an added advantage.
* Experience in assessing the economic viability of businesses and/or projects
* Sound experience in a financial environment is essential
* Skills in respect of the analysis and interpretation of financial statements
* Sound knowledge of business and the diversity of risks that may affect businesses
* Good understanding of different types of security
* Understanding of Economic trends would be an advantage
* Project management experience will be an advantage.
* Knowledge and/or understanding of BP strategic diagnostics would be an advantage
* Knowledge and experience on how to help BP’s execute value levers

  

**Roles and Responsibilities**  

* Post investment and portfolio monitoring and management of allocated portfolio of complex, technical and/or high value Business Partners.
* Ensure proper handover of Business Partners from the respective SBU is completed and all key priority and risk arears are discussed during the handover meetings.
* Periodically conduct impairment reviews and timeously prepare Business Partner credit quality assessment reports in accordance with the approved IDC guidelines and policies on allocated portfolio
* Conduct client visits and regular Business Partner reviews, which includes; undertaking reviews, application of funds review where applicable and AFS analysis, covenant reviews and assigning of risk rating to Business Partners where applicable.
* Schedule performance monitoring feedback sessions with investee companies on a regular basis.
* Identify Business Partners, where performance is not at the required level and develop a framework to ensure regular client visits occur and a diagnostics analysis is conducted to identify areas requiring improvement and specialized assistance and interventions.
* Work closely with large Business Partners in identifying areas for growth and value creation and monitoring the implementation of the value creation strategy of the investee companies.
* Collate and analyse Business Partner performance data to develop a high\-level Value Creation Plan, assess Business Partner performance relative to Value Creation Plan and identify when additional support is required.
* Ensure that monitoring and counselling services are provided on Value Creation levers in accordance with the Value Creation Plans and that Business Partners meet the contractual and underwriting obligations.
* Identify strategic data to be collected from Business Partners to actively monitor and evaluate the implementation of such strategic initiatives.
* To provide continuous technical guidance to fellow team members in all key areas of their responsibilities.
* Prepare and present credit submissions (amendments, condonations, restructurings etc.) to the relevant credit committees.
* To ensure that all necessary amendments and approvals required during the life span of the Business Partner are timeously and adequately executed and ensuring that the Business Partners meets contractual obligations and follows up if Business Partners are in breach.
* To ensure that all exit processes and other calculations on allocated portfolio of Business Partners are properly executed, working closely with e.g. Corporate Treasury and Financial Management Depts and other support departments.
* To monitor and timeously report on undrawn facilities on the allocated portfolio of Business Partners (where applicable), including the collection of data that is to be captured by the back office.
* To promptly monitor all payments due to IDC including interest, capital, dividends, fees etc. on allocated portfolio of Business Partners.
  

  

**Roles and Responsibilities (cont.)**  

* Work closely with the Legal and Technical teams to ensure timeous registration of tangible collateral and other securities.
* To analyse financial information from allocated large Business Partners on a regular basis and assess the need for initiating interventions based on the analysis.
* To work closely with the Boards and Management teams of the investee companies to ensure that the Business Partners under management are profitable.
* Work closely with other members of the IDC team to ensure that the investee companies under management achieve their stated targets and forecasts.
* Prepare portfolio reports as and when required on the portfolio under management, and present to all relevant portfolio risk management committees.
* Assist the Manager in other duties related to the department.
* Required to travel extensively as and when required.

  

**Job Requirements**  

TECHNICAL COMPETENCIES


* Portfolio Management
* Customer Insight \& Focus
* Formulation of Strategies \& Concepts
* Stakeholder Management
* Financial modelling
* Business/Commercial Acumen
* Report writing skills
* Value Creation Planning
* Problem solving
* Analytical \& Diagnostic Skills
* Project Management Skills
* Consulting Skills


BEHAVIOURAL COMPETENCIES


* Negotiating \& Influencing
* Credible Activist
* Deciding and Initiating.
* Planning \& Organizing
* Coaching and mentoring
* Presentation and communication skills
* Negotiating \& Influencing
* Coping with Pressures and Setbacks

  

Job Reference: IDC00712

Senior Associate: Development Debt

We are hiring a front desk lady / Beauty Therapist and Receptionist in one for a new slimming studio based in Sandton.

please send your cv to apply. The salary is R8000 Plus some commission.

We offer laser Lipo, cavitation, RF, fat freeze, cellulite wrap, wood therapy lymphatic drainage massage. ..

Should be presentable at all time with good manners. social media and cold calling experience is a plus. Must be honest and dedicated.

Available to start immediately.

Job Type: Full\-time

Pay: R8 000,00 per month

Work Location: In person

Front Desk Lady/ Beauty Therapist/Receptionist

### **About Us**


TsAfrika is seeking an experienced and passionate **Head Chef** to lead all kitchen operations, ensuring the delivery of high\-quality meals, exceptional customer service, and efficient food production. The successful candidate will oversee menu planning, food preparation, stock control, budgeting, food safety compliance, and the development of kitchen staff. This role requires a strong leader with excellent culinary expertise, a commitment to quality and hygiene standards, and the ability to manage a fast\-paced catering environment while driving customer satisfaction and operational excellence.



As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people** – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE\-PAGER** to find out more about who we are in a nutshell.

### **Duties \& Responsibilities**

  


* Plan, prepare, and oversee the production of daily menus.
* Ensure food quality, presentation, and portion control standards are consistently maintained.
* Manage kitchen operations to deliver efficient and cost\-effective food production.
* Monitor stock levels, place orders, and control food costs and waste.
* Ensure compliance with food safety, hygiene, health, and safety regulations.
* Lead, coach, train, and supervise kitchen staff.
* Conduct stock takes and manage inventory effectively.
* Develop and implement menu improvements and innovative food offerings.
* Maintain equipment and ensure the kitchen is clean, organized, and operational.
* Build and maintain positive relationships with clients and customers.
* Ensure all company policies and procedures are adhered to.
* Stay abreast with food trends as well as best practices.

### **Skills and Competencies**

  


* Knowledge and Skills Strong culinary and food preparation skills.
* Menu planning and cost control.
* Stock management and procurement.
* Knowledge of food safety and HACCP principles.
* Staff leadership and people management.
* Budget and financial awareness.
* Customer service orientation.
* Strong planning and organisational skills.
* Ability to work under pressure and meet deadlines.
* Competencies Leadership and team development.
* Delivering results and meeting customer expectations.
* Planning and organising.
* Working with people.
* Applying expertise and technology.
* Adhering to principles and values.
* Coping with pressures and setbacks.

### **Qualifications**

  


* Matric Certificate
* Relevant Culinary Qualification or Professional Cookery Certificate.
* Food Safety and Hygiene certification will be advantageous.
* Minimum 5 years' experience in a professional kitchen environment.
* At least 3 years' experience in a supervisory or Head Chef role.
* Experience in contract catering, hospitality, corporate catering environments will be advantageous.
* Exposure to upmarket function catering.
* Good at controlling costs and doing menu planning.
* Strong functions experience
* Computer literate and excellent communication skill

Head Chef - Sandton

Business Unit: Discovery Life
Function: Call Center / Contact Center
Date: 11 Sept 2026  

**About Discovery**

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.

  

**About Discovery Life**


Discovery Life is an ever growing fast\-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

  

**About Discovery Wills and Trusts Department**


The Discovery wills and trust team is made up of dynamic and a passionate group of young individuals, dedicated to guiding clients through one of the most important decisions of their lives – drafting their wills and protecting their legacies. With our unique indemnity product, we go beyond the traditional – offering clients a safeguard that speaks to our commitment to excellence and innovation.  

**Role Description**


The Outbound Consultant plays a key role in the Wills \& Trust department by engaging prospective and existing clients through outbound calls. The primary responsibility is to call clients referred to the department and introduce the company’s Wills and Trust services, qualify client needs, and secure appointments for Testamentary Consultants. This role requires professionalism, strong communication skills, and the ability to build rapport quickly over the phone. The Outbound Consultant must maintain a professional and client\-centric approach at all times, ensuring a positive first impression of the company.  

**Key Outputs / Job Responsibilities**

* Prioritise and conduct outbound calls to prospective and existing clients regarding Wills, Trusts, and related estate planning services.


* Qualify leads and determines client suitability or readiness for specialist consultations.


* Secure and schedule appointments with Testamentary Consultant, ensuring diaries are well managed.


* Accurately capture and update client information on the Lead Management System (LMS).


* Follow compliance requirements and adhere to financial services regulations and internal policies.


* Meet daily/weekly/monthly call\- and booking targets.


* Provide feedback on client interactions and highlight any trends or recurring client concerns.

  

**Impact made by role:**


* **Client qualification:** Deciding whether a client meets the basic criteria (interest, need, or eligibility) before directing them to a Testamentary Specialist.
* **Booking management:** Choosing appropriate time slots based on client availability and specialist diaries.
* **Communication approach:** Adjusting tone, script, and objection\-handling strategies depending on the client’s responses and source of the lead
* **Prioritisation:** Deciding which leads to contact first (e.g., based on urgency, source, or system allocation).
* **Escalation:** Determining when to escalate client queries or concerns to a specialist or manager instead of handling directly.
* **Client Experience:** Often the first point of contact, shaping the client’s perception of the company’s professionalism and care.
* **Revenue Generation:** Directly influences the number and quality of appointments booked, which drives new business and departmental targets.
* **Operational Efficiency:** By accurately capturing client details and scheduling effectively, the role supports smooth workflow for specialists and reduces wasted time.
* **Compliance \& Risk Management:** Ensures leads are contacted and documented in line with financial services regulations, minimizing reputational and regulatory risk.
* **Team Success:** Supports the department’s overall performance by meeting booking targets and maintaining high\-quality lead conversions.
  

**Job / Role Requirements**


**Work Experience**  

  

**Required**  

Previous experience in outbound calling, telemarketing, or client booking roles  

  

**Preferred (would be advantageous)**  

Experience in the Financial Services Industry  

  

**Education / Qualifications / Accreditations with Professional Body**  

  

**Education / Qualifications Required**  

Matric/Grade12  

  

**Technical Skills or Knowledge**  

  

**Required**  

**Skills**  

**Level**  

  

* Excellent verbal communication and listening skills
* Relationship building
* Organising and time management
* Deadline driven
* Attention to detail
* Target\-driven with resilience to work in a fast\-paced, outbound calling environment.
* MS Office
  
Intermediate  

  

**Personal Attributes or Competency Profile**  

  

**The Discovery Person**  

* Values Driven
* Optimistic
* Learn on the Fly
* Resilient
* Instils Trust
* People Savvy
* Drives Results
* Problem Solver
  
  

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Outbound Consultant - DWTS (Sandton-based)

Responsible for dispensing medications, providing pharmaceutical expertise to patients and healthcare professionals, and ensuring the safe and effective use of prescription medications.
  

**Minimum Requirements:**

**Essential:**

* Grade 12 / Matric
* BPharm / equivalent qualification
* Registered with the South African Pharmacy Council (SAPC)
* Min 2\- 3 years' experience in Pharmaceutical
* 2\-3 years retail pharmacy experience
* Computer literate – MS Office

**Advantageous:**

* Relevant retail/ FMCG experience
* Third additional language
* SAP experience
* E\-scripting experience
* Registered tutor
* Unisolv experience

**Duties and Responsibilities**

  

Dispensing of Medication:

* Dispensing of Medication under direct personal supervision of Pharmacist
* Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Council. •
* Capture script details accurately and verify patient’s details on the system.
* Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions.
* Provide accurate instructions to the patients regarding the correct use of medicine supplied.
* Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.


Customer Service:

* Advise and assist patients at the dispensary, self\-medication counter and front\-shop.
* Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments.
* Explain all medical aid costs to patients. Administration:
* Process all paperwork necessary for the accurate submission of claims to medical aids.
* Correct errors on scripts rejected by medical aid.
* Ensure authorization of chronic, HIV and AIDS and oncology medication.
* Maintain customer profiles on the system.
* Merge profiles locally and Vexall should be notified to merge profiles centrally.
* Take note of any messages on the customer profile and take suitable action.


Stock Control:

* Report on low \- / out of stock levels and stock errors to the dispensary manager.
* Facilitate Bi\-annual stock takes.
* Exercise stock, cash and asset control

  

**Competencies:**


Essential:

* Comprehensive medicine knowledge including common dosing regimes, interactions and counselling to ensure appropriate and effective treatment outcomes. Understanding of Retail as pertains to pharmacy.
* Ability to think critically
* Possess excellent communication skills to guide patients on medication usage and side effects. Excellent communication skills, including the ability to communicate with people from all sections of the community. English and 2nd language – Read, write and speak
* Finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
* Acts as a role model to others and talks to others about the need for high standards and quality. Demonstrates drive to ensure that quality is not compromised.
* Time management. Able to meet deadlines. Demonstrate patience and the ability to remain calm in stressful situations.
* Computer, numerical skills. Unisolv and SAP, E\-Scripting

**Special conditions of employment:**

* Registered with the South African Pharmacy Council
* Willing and able to work retail hours
* Controlled room temperature, security, limited space, health and safety, risk stock
* Physically fit and able to stand for long periods
* Valid driver’s license and own reliable transport
* South African citizen
* MIE Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

  

**Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Pharmacist - Sunninghill

Pharmacist - Leaping Frog

Pharmacist - Bryanpark

**Are you a recent graduate ready to take the first step into a dynamic customer service career?**

An established organisation is seeking an **Inbound Customer Service Agents.** This opportunity is ideal for a motivated individual looking to gain hands\-on experience in a fast\-paced, customer\-focused environment while developing valuable professional skills.

**Key Responsibilities:**

* Provide efficient support across voice and digital customer channels
* Resolve customer queries promptly, aiming for first\-contact resolution
* Identify opportunities to upsell and cross\-sell relevant products and services
* Retain customers through effective service recovery techniques
* Maintain accurate customer records and adhere to best practice standards
* Stay updated on campaigns, products, and service\-related communications

**Minimum Requirements:**

* Recently graduated with a minimum qualification of NQF Level 5
* Up to one year of work experience or no prior work experience required
* Strong communication skills with a willingness to learn and grow
* Willingness to work rotational shifts between 07:00 and 23:00
* Reliable transport to and from work
* Availability to commit to a 12\-month contract

**EE Disclaimer:**

All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply.

**Application Unsuccessful Disclaimer:**

If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

Job Types: Full\-time, Temporary, Graduate

Pay: R4 000,00 \- R7 000,00 per month

Work Location: In person

Customer Service Agent (Graduate Opportunity)

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.  

  

The Call Centre Agent is the first line of contact for iStore clients. This individual needs to have high energy and a passion for communicating and talking with clients. This is a customer service focused role that ensures clients are assisted with anything ranging from queries, products, to technical support. If you take joy in  

communicating and helping other, this role could suit you.  

  

*This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.*  

  

**Responsibilities:*** Provide support, assistance and resolution in line with the iStore trading hours
* Achievement of targets
* Adherence to contact centre processes and procedures
* Handle complaints, answer queries and provide support and general information
* Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
* Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations
* Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co\-workers in challenging situations i.e. irate clients, conflict resolution, etc.
* Technical support: Resolving technical issues telephonically and possibly researching technical issues
* Status queries: Assist customers with queries on all repairs in progress
* Call logging all incoming telephonic requests
* Customer service

**Requirements:**  

* Matric Certificate
* South African ID
* At least 1 year of experience in a Call Centre

**Key Attributes:**  

* Professional
* Friendly
* Confident
* Empathetic
* Good verbal and written skill
* Good Telephone etiquette

iStore Call Centre Agent Part Time - Sandton

Start Your Career With Us!

Are you a **motivated graduate looking to gain valuable work experience and develop your career?**

We are looking for enthusiastic, professional and customer\-focused individuals to join our **YES Programme** as Customer Service Consultants within our BPO environment.

What you'll be doing:

* Assist customers with queries and provide excellent service.
* Handle customer interactions professionally and efficiently.
* Resolve customer queries and escalate where necessary.
* Work towards customer service, quality and productivity targets.
* Attend training and coaching to develop your skills.

What we're looking for:

* Matric / Grade 12\.
* Completed tertiary qualification.
* Currently unemployed.
* Not currently studying full\-time.
* Not currently participating in another learnership, internship or YES Programme.
* Good communication and basic computer skills.
* Positive attitude and willingness to learn.
* Reliable, professional and customer\-focused.

**IMPORTANT SHIFT REQUIREMENT**

This is a **rotational shift position operating Monday to Sunday between 07:00 and 23:00**.

Candidates must be comfortable working **rotational shifts, including weekends and public holidays**, and must have reliable transport to accommodate early morning and late evening shifts.

Previous customer service or call centre experience is advantageous but **not essential** — we're looking for the right **attitude, commitment and willingness to learn**.

If you're ready to gain valuable workplace experience, develop your skills and take the first step in your career, **we'd love to hear from you!**

**Apply now!**

*Please note that shortlisted candidates will be required to complete assessments, interviews and relevant verification checks as part of the recruitment process.*

Education:

* Bachelors (Preferred)

Work Location: In person

YES Programme - Graduate Opportunity

**Who We Are**

At Kyndryl, we run and reimagine the mission\-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI\-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well\-being is prioritized and your potential can thrive.  



  

**The Role**

As a **Mainframe MQ System Programmer SME** , you will be responsible for the installation, configuration, maintenance, performance optimization, troubleshooting, and ongoing support of IBM MQ for z/OS environments.


You will act as a subject matter expert for MQ infrastructure and provide technical leadership across complex customer environments. You will support MQ Queue Managers, Queue Sharing Groups, Sysplex environments, clustering, security integration, automation, disaster recovery, capacity management, and software upgrades.


The role requires strong customer\-facing skills, analytical problem\-solving capabilities, and the ability to resolve complex technical issues while maintaining high levels of system availability, security, and performance.


**Job Description**
-------------------

### **Key Responsibilities**

* Install, implement, configure, maintain, and upgrade **IBM MQ for z/OS** using **ShopzSeries and SMP/E** .
* Administer and support large\-scale Mainframe MQ environments, including Queue Managers and associated MQ objects.
* Configure and maintain MQ system options to optimize performance, availability, and reliability.
* Support and administer **Queue Sharing Groups (QSGs)** and **z/OS Sysplex environments** , including Coupling Facility integration.
* Design, implement, and troubleshoot MQ clustering, workload balancing, and high\-availability solutions.
* Perform MQ problem determination, root\-cause analysis, and resolution of complex incidents and system outages.
* Troubleshoot MQ issues using MQ commands, diagnostic facilities, logs, dumps, and monitoring tools.
* Perform dump analysis and provide technical root\-cause analysis for MQ\-related system problems.
* Monitor MQ performance, availability, capacity, and system health, taking proactive action to prevent service degradation.
* Develop and implement performance\-tuning strategies for MQ environments.
* Support MQ disaster recovery planning, testing, execution, and validation across data centres.
* Ensure MQ environments meet customer High Availability, resilience, performance, and capacity requirements.
* Implement and maintain MQ automation, including health checks, queue manager recycle processes, alerting, monitoring, and automated recovery.
* Develop automation scripts using **REXX or similar technologies** to improve operational efficiency.
* Maintain and improve MQ operational procedures, standards, technical documentation, and knowledge articles.
* Ensure MQ environments comply with security policies and standards, including **RACF/SAF integration** .
* Work with Security teams to implement MQ security controls and best practices.
* Support MQ\-related projects, migrations, upgrades, implementations, and service transitions.
* Collaborate with Development, Operations, Infrastructure, Network, Security, Storage, Automation, and other technical teams.
* Provide technical leadership and guidance to other MQ System Programmers and Mainframe support teams.
* Engage directly with customers to understand requirements, provide technical recommendations, and resolve complex technical issues.
* Participate in change management, implementation planning, testing, and post\-implementation validation.
* Contribute to continuous improvement, modernization, automation, and service optimization initiatives.
* Provide primary and backup **on\-call support** , including nights, weekends, and public holidays where required.
* Provide global support and collaborate with geographically distributed teams.
Maintain strong focus on customer satisfaction, operational stability, security, and service\-level commitments.  
* 

  

**Who You Are**

### **Required Technical and Professional Expertise**

* **8\+ years of experience** as a Mainframe IBM MQ System Programmer.
* Extensive experience supporting **IBM MQ for z/OS** in large and complex enterprise environments.
* Strong expertise in **MQ installation, implementation, configuration, maintenance, and upgrades** .
* Hands\-on experience with **ShopzSeries and SMP/E** for MQ software installation and maintenance.
* Strong experience with MQ Queue Manager administration and MQ object configuration.
* Proven experience with **Queue Sharing Groups (QSGs)** and **Sysplex** environments.
* Knowledge and practical experience with **Coupling Facility** configurations supporting MQ.
* Experience designing, implementing, and troubleshooting **MQ clusters** and workload balancing.
* Strong MQ troubleshooting and problem\-determination skills using MQ commands and diagnostic/monitoring tools.
* Experience with MQ monitoring and management tools such as:
	+ MQ Explorer
	+ IBM OMEGAMON
	+ SYSVIEW
	+ BMC MainView
	+ MQATTACH
	+ ICC
* Strong understanding of **MQ security and RACF/SAF integration** .
* Experience with MQ performance monitoring, capacity management, tuning, and optimization.
* Experience supporting MQ high availability and disaster recovery solutions.
* Knowledge of MQ backup, recovery, restart, and recovery procedures.
* Experience with automation and scripting, particularly **REXX or similar scripting technologies** .
* Good understanding of **JCL and z/OS utilities** .
* Experience working with Development, Operations, Infrastructure, and other technical teams.
* Strong analytical and problem\-solving capabilities.
* Experience performing technical root\-cause analysis and supporting major incidents.
* Ability to work effectively in a customer\-facing environment.
* Willingness and ability to participate in an **extended\-hours/global on\-call rotation** .

### **Preferred Skills and Experience**

* Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
* IBM MQ certification or relevant IBM Mainframe certification.
* Experience administering a broad range of Mainframe MQ objects and configurations.
* Experience with MQ modernization, migration, and transformation projects.
* Experience implementing MQ automation and operational tooling.
* Experience with enterprise monitoring and automation platforms.
* Experience integrating MQ with distributed and enterprise application environments.
* Knowledge of z/OS system programming and related Mainframe subsystems.
* Experience working within ITIL\-based service management environments.
* Strong technical documentation and knowledge\-transfer skills.
Previous experience working in a managed services or large enterprise customer environment.  
* 

  

**Being You**

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.  



  

**What You Can Expect**

Your career with us isn’t just a job—it’s an adventure with 

Mainframe MQ System Programmer SME

**Role Purpose**


The main purpose of this role is to contribute to the overall success of the store by providing customers with accurate and relevant information, resolving queries to the best of your ability, and ensuring a consistently high level of customer satisfaction.

**Key Responsibilities**

* Act as a host/hostess to welcome customers, provide information on products and services through various channels, resolve queries, and build strong customer relationships.
* Accurately manage the cash desk, including processing orders, exchanges, refunds, and providing cash back on returned goods while recording all transactions.
* Onboard customers to the loyalty program, recommend additional products, and ensure processes minimize waiting times and enhance service quality.
* Ensure full compliance with internal control procedures and till policies while maintaining accurate records for all transactions.
* Liaise with relevant departments regarding returned goods and escalate any identified risks or issues to management in a timely manner.

**Qualifications and Experience**

* Grade 12 / Matric (essential)
* Experience in a sales environment (retail) , with the ability to identify and act on upselling opportunities
* Practical experience managing cash desk transactions (cash, refunds, exchanges) with full accuracy
* Strong communication skills, conveying information clearly and with empathy
* Ability to collaborate effectively within a team environment

Customer Assistant

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


Specific Role Purpose: Role will be focused on financial reporting, planning and analysis of all financial and management information within finance.  

Analysing and reporting of financial and management information in an accurate, complete and timely manner and providing business with meaningful insights and value\-add perspective to enable decision making  

Enabling business to achieve the operational objectives of the business by building an agile finance enablement to transform, to bring stewardship, financial integrity \& insights to the current state of the business \& its future possibilities to deliver on the operating model and to achieve the business objectives.
  

Continuously seeking ways to improve operations by scaling automated financial processes, performing deep dives on several topics and trend analyses.  

Crafting financial solutions aligned to all appropriate controls, business financial health and growth objectives.**Job Description**

**Commercial Finance Execution Accountabilities**

* Serve as a subject matter expert on financial data integrity, accounting processes, reconciliations’, analysis and reporting for end\-to\-end Financial Management in business area.
* Develop and sustain knowledge and experience on the end\-to\-end processes, including relevant systems within scope of work.
* Develop and implement robust and efficient MI reporting processes through a deep understanding of business strategy, ensuring accurate reporting and alignment across various areas of the bank.
* First line of operational support to internal and external auditors within scope of work; and all queries addressed effectively and efficiently.
* Responsible for continuous operational excellence and real\-time responsiveness of finance to enable business to achieve growth and profitability objectives.
* Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and business teams.
* Focus on information\-driven performance improvement and formulate data into easy access standardised views.
* Ensure that the CFO is appraised of key financial issues that need to be raised with executive leadership to enable integrity and timely management the BU.
* Create unprecedented, seamless customer experiences via finance BU enablement.
* Embrace our distinctive brand aspiration and infuse in business.
* Identify and innovate operating practices to optimize the function. Embrace digital solutions.
* Drive continuous process efficiency, financial rigor and controls.
* Adopt what’s ‘best for Absa’ approach in finance practices.
* Have a holistic eco\-system view of business, that is, geography, customer, channel and product in developing information views of business.
* Book of work contribution: Build innovative finance business case financial information, insights and benefits tracking’s’ solutions to continuously inform management decisions.
* Transform and evolve Finance planning, tracking and control processes.
* Know BU financial ambitions and balance sheet aspirations of PBW in performance reporting.
* Contribute to the effectiveness of the core finance processes for PBW Finance (annual planning, forecasting, spend trajectory and reporting).
* Understand and integrate Treasury, Risk, and Finance data from a BU perspective, where appropriate.
* Maintain stewardship and excellence which drives performance and sustainable growth through preservation of financial integrity.
* Be an active force for good in society through business execution.
* Contribute to BCM \& cybersecurity processes relevant to the BU and finance execution.

**Financial Reporting Accountabilities**

* Build trust in the finance function through the creation of a single source of financial information which is corroborated by related management information sources and alignment to the agreed accounting principles, methodologies, and underlying data are correctly applied.
* Generate innovative easy to comprehend progress reports for leaders on their strategic agenda, short\-term and long\-term plans and investments, operational success metrics, efficiencies, risks and mitigations.
* Interact with the stakeholders to agree minimum quality standards, as well as an agreed method of communicating and resolving any identified quality deficiencies in the reporting process.
* Own the process of delivery of high\-quality information for regular and ad\-hoc enhanced reporting to agreed requirements, timelines, and standards.
* Act in line with the correct governance and control frameworks across the Finance team, as well as for proactively addressing any deficiencies and exceptions.
* Develop and implement control procedures as deficiencies or exceptions are identified which support the production of error\-free reports. Assess and drive improvement of business accounting practices and policies.
* Take a commercial view on business and provide contextual insights into performance reports.
* Integrate advanced modelling and analysis capability to provide actionable intelligence, beyond data within the function.
* Generate finance narratives and insights driving business; and build pioneering new propositions.
* Ensure appropriate, quality and timeous delivery of accurate financial and non\-financial management information to support business objectives and expectations, including appropriate financial and non\-financial metrics, valid and insightful comments and packaging the information in a relevant and appropriate manner.
* Deliver reporting reflecting deep commercial, holistic understanding, coherency, clarity, and contextualisation. Tell the story with passion and conviction.
* Provide thought\-leadership, insight, influence and challenge on evolving stakeholder information requirements and reporting processes to deliver analytics.
* Align to processes around month\-end, year\-end and planning cycles across the PPB finance community and BU based on the requirements from Group. Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and BU teams.
* Manage the production of regular, high quality, standardised financial and non\-financial reporting and analytics to Business and Finance; and focus on effective collaborative stakeholder hand\-offs in the production.

**Financial Planning Accountabilities**

* Assist the finance team in developing processes and controls to ensure that the planning process is effective, supports business strategies and completed within the required timelines with the appropriate level of details.
* Build financial models to support the business plan and ensure the model is in compliance with model governance through annual model review
* Understand and review assumptions provided by business to support the forecast
* Understand and integrate Treasury, Risk, and Finance data from a BU perspective, where appropriate.
* Prepare and process all journals relating to the forecast on the relevant system within the required timelines.
* Review all journal entries posted relating to the forecast to ensure accuracy and completeness
* Provide accurate, complete and timeous reporting of the forecast to relevant stakeholders
* Prepare for all cycles in advance and ensure adequate engagement with the relevant finance and business teams.
* Transform and evolve Finance planning, tracking and control processes
* undefined

**People Investment Accountabilities**

* Peer responsibility: Coach, inspire, engage, mentor and develop finance and business savvy leaders.
* Network with finance colleagues across PPB finance and create awareness of challenges, op

Finance Business Partner

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


Are you passionate about safeguarding digital ecosystems and driving strategic fraud prevention? Absa CIB is seeking a Digital Forensics and Technology Threat Manager to lead the charge in securing our digital platforms and technologies. This pivotal role ensures that all systems are designed and maintained with robust security controls, aligned with regulatory standards and best practices.**Job Description**


Your key accountabilities will include the following;

  

Fraud Strategy \& Execution:

* Lead fraud prevention and detection strategies across digital and technology platforms.
* Collaborate with Product, Digital, and Technology Heads to balance fraud mitigation with customer experience.
* Monitor and report on fraud trends, emerging risks, and strategy effectiveness.


Risk \& Control Management:

* Drive fraud risk assessments for new and existing digital products.
* Ensure compliance with fraud risk frameworks and regulatory requirements.
* Conduct assurance activities and manage audit findings related to fraud.


Stakeholder Engagement:

* Communicate fraud risks and mitigation strategies to senior stakeholders.
* Act as a subject matter expert across Group functions and digital channels.
* Interface between Fraud Strategy, Operations, and Forensics.


Team Leadership:

* Lead and develop a high\-performing team of fraud and technology professionals.
* Foster a culture of growth, collaboration, and continuous learning.
* Manage talent, succession planning, and training initiatives.

  

Send in your CV if you meet the above and below role requirements;

* BSc in Computer Science or equivalent cyber/IT governance qualifications (e.g., GIAC, CISA, CISSP, CISM, CGERT, PMP)
* CFE Certification preferred
* 6–8 years in financial services, with specialization in digital forensics, payments, or cyber\-enabled fraud
* Strong data analytics and reporting capabilities
* Deep understanding of cyber risk frameworks and IT operations
* Excellent interpersonal, facilitation, and negotiation skills
* Proven leadership and team management experience

**Education**


Bachelors Degree and Professional Qualifications: Risk Management*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Digital Forensics and Technology Threat Manager

ASI Connect is seeking an experienced **Service Delivery Manager** to lead and continuously improve our Managed Services Operations function.

This is a hands\-on leadership role responsible for ensuring the successful delivery of managed IT services, maintaining client confidence, driving operational excellence, improving service performance, and building a culture of accountability across the delivery team.

The successful candidate will own the operational framework that enables reliable, profitable, and scalable service delivery while working closely with Sales, Technical Operations, Projects, Customer Success, and Executive Leadership.

Key ResponsibilitiesService Delivery Leadership

* Lead day\-to\-day service delivery operations across managed services clients.
* Drive accountability, governance, and operational excellence across delivery teams.
* Ensure services are delivered in line with contractual commitments and service levels.
* Manage operational risks, escalations, and continuous improvement initiatives.

Service Desk Management

* Oversee ticket management, queue ownership, SLA compliance, escalations, and service quality.
* Drive backlog reduction and improve incident resolution performance.
* Ensure all tickets have clear ownership, updates, next actions, and due dates.
* Coordinate major incidents and post\-incident reviews.

Client Relationship \& Governance

* Conduct service reviews, client health checks, and executive escalations.
* Own client reporting, service improvement plans, and action tracking.
* Build trusted relationships with client stakeholders.
* Ensure proactive and professional communication during service disruptions and critical incidents.

Project \& Service Transition Governance

* Manage the transition of new business from Sales into Delivery.
* Ensure projects, onboarding activities, and service transitions are properly planned and governed.
* Validate scope, resources, timelines, risks, acceptance criteria, and readiness before commitments are made.
* Ensure smooth handover from implementation to support operations.

Operational Performance \& Continuous Improvement

* Monitor service performance, customer satisfaction, retention, and operational KPIs.
* Drive service improvement initiatives and operational efficiencies.
* Maintain visibility of capacity, utilisation, risks, service trends, and delivery performance.
* Ensure documentation, monitoring, reporting, and governance standards are consistently maintained.

Team Leadership \& Resource Management

* Lead, mentor, and develop Service Desk and service delivery teams.
* Manage workload planning, capacity forecasting, leave management, and resource allocation.
* Establish performance objectives, coaching plans, and skills development programmes.
* Create a high\-performance culture focused on accountability, execution, and customer success.

Minimum RequirementsQualifications

* Diploma or Degree in Information Technology, Business Administration, or a related field.
* ITIL Foundation Certification (Essential).
* ITIL Managing Professional, Practitioner, or similar qualification (Advantageous).
* Project Management, Service Management, or Change Management certification (Advantageous).

Experience

* Minimum 5 years of experience in Service Delivery, Managed Services, IT Operations, or a similar leadership role.
* Experience managing Service Desk teams and service delivery portfolios.
* Proven track record managing SLAs, client escalations, major incidents, and service improvement initiatives.
* Experience within a Managed Services Provider (MSP) environment is highly advantageous.
* Strong understanding of resource planning, service profitability, vendor management, and operational governance.

Technical Knowledge

Working knowledge of:

* Microsoft 365
* Azure and Cloud Services
* Networking and Connectivity
* Managed Infrastructure
* Endpoint Management
* Backup and Disaster Recovery
* Cybersecurity Services
* ITIL Service Management practices
* PSA platforms (Halo or similar)
* RMM platforms (NinjaOne or similar)

What We're Looking For

The ideal candidate will demonstrate:

✅ Strong leadership and people management skills  
✅ Excellent customer relationship and communication abilities  
✅ Operational discipline and attention to detail  
✅ Ability to manage multiple priorities in a fast\-paced environment  
✅ Strong analytical and problem\-solving capability  
✅ Commercial awareness and business acumen  
✅ A proactive, ownership\-driven approach to service delivery

Why Join ASI Connect?

* Be part of a rapidly growing technology and managed services business.
* Work alongside experienced technology and business leaders.
* Influence the future of service delivery within a dynamic and innovative environment.
* Grow your career in a company focused on operational excellence, customer success, and continuous improvement.

Apply Now

If you are an experienced Service Delivery professional passionate about operational excellence, customer success, and leading high\-performing teams, we would like to hear from you.

**Join ASI Connect and help us deliver exceptional technology services that our clients can trust.**

Work Location: In person

Mid-Senior Service Delivery Manager

Company is in the automotive industry - Electric cars and Motorbikes Duties & Responsibilities Key Responsibilities Respond to inquiries via phone, email, live chat, or social media Provide accurate information about products and services Resolve customer complaints in a professional and timely manner Escalate complex issues to the relevant departments when necessary Maintain detailed records of customer interactions and transactions Follow up with customers to ensure resolution and satisfactio…

Telesales And Customer Services Agent Sandton

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!


**WHY WORK FOR US?**


Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.


Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined


**Description:**


The F\&B Supervisor is responsible for supervising and coordinating the daily activities for the Restaurant, Bar/s, Room Service, Conferencing and Functions at the Hotel. The position is primarily concerned with two main functional activities: supervision and front of house. The F\&B Supervisor is second\-in\-charge to the F\&B Manager and takes charge and runs the F\&B operations in the absence of the F\&B Manager.


**Minimum** **Requirements:**


* Matric
* Hospitality Qualification or Similar
* 1 – 2 Years proven Food and Beverage Supervisory experience
* Hands on Problem Solving approach and the ability to remain calm under pressure
* Customer service driven with outstanding communication and active listening skills
* Friendly, courteous and service\-orientated
* Ability to work as part of a team, as well as independently
* Effective communication with members of staff as well as Guests of the Hotel
* Honest and trustworthy beyond approach
* Great attention to detail
* Presentable/Professional appearance and well spoken
* Team Player who leads by example
* Proactive in approach
* Interpersonal skills
* Leadership skills


Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

Food & Beverage Supervisor

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


The Digital Architecture Lead is a senior specialist role shaping secure, scalable digital architecture for Pan\-African growth. The role connects business strategy, technology governance and delivery outcomes. • It owns customer channels, shared capabilities, integration, cloud, data, identity and AI architecture, while setting target states and transition roadmaps. • First\-year priorities include establishing the baseline, publishing the target operating model, implementing governance and delivering high\-value outcomes.**Job Description**

  

* executive leadership role reporting to the Chief Information Officer: Digital \& AI.
* Owns and evolves the architecture of customer channels, shared digital capabilities, integration and enabling technology.
* Ensures the digital estate is composable, secure, resilient, scalable, cost effective and aligned to Pan\-African growth ambitions.
* Creates a coherent target architecture and sequenced transition roadmap for Digital Business Bank.
* Defines current\-state, target\-state and transition architectures across platforms, identity, data, cloud and AI enablement.
* Translates business strategy and customer\-journey priorities into capabilities, investments and delivery roadmaps.
* Maintains architecture principles, heatmaps, technical\-debt priorities and technology lifecycle plans.
* Advises the CIO on strategic technology choices, trade\-offs, sequencing, risks and total cost of ownership.
* Leads architecture decision forums and ensures material decisions are documented, transparent and enforceable.
* Establishes reference standards for APIs, events, microservices, serverless, web, mobile, content, identity, observability and cloud.
* Provides practical architecture assurance from discovery through production, avoiding document\-heavy compliance.
* Governs exceptions with explicit ownership, risk acceptance and remediation dates.
* Drives legacy decoupling, modularity and reusable platform capabilities to improve delivery speed.
* Embeds architecture requirements into pipelines, automated controls and engineering standards with Platform, QA, Security and Operations.
* Ensures resilience, availability, performance, accessibility, supportability and data\-protection requirements are designed and tested.
* Promotes interoperability and appropriate reuse across Business Bank, enterprise platforms and Pan\-African markets.
* Leads and develops domain and solution architects while building succession and critical capability.
* Measures success through roadmap progress, debt and duplication reduction, reuse, decision turnaround, compliance, platform outcomes and cost optimisation.
* Requires extensive architecture leadership in regulated enterprises and strong cloud\-native, API\-led, event\-driven, identity and front\-end expertise.
* First\-year priorities include establishing the baseline, publishing the target operating model and roadmap, implementing governance and delivering visible high\-value outcomes.  

  

Financial \& Vendor Management, Risk \& Governance  

	+ Carry the ‘one stop shop’ accountability for all risk associated with solution design (from ideation to deployment)
	+ Apply the organization risk \& governance frameworks
	+ Ensure solution design alignment to Group guidelines \& ensure solutions are sustainable for the enterprise
	+ Proactively involve / engage chapter \& guild leads in solution decision making, applying an enterprise wide lens to product \& service development
	+ Ensure solution design alignment to regulatory requirements and continuously update knowledge on regulatory requirements for the successful design of new \& evolution of existing solutions
	+ Deliver on time \& on budget (always)

**Education**


Bachelor's Degree: Information Technology*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Digital Architecture Lead

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


Will be responsible for AI and no\-code capabilities into governed, reusable business delivery. The role combines strategy, governance, production delivery and enterprise leadership. • The leader defines the operating model, roadmap, investment priorities and use\-case portfolio across delivery, operations, colleagues and customer journeys. • The role establishes controls for privacy, cyber security, data, model risk and regulation while preventing shadow delivery and vendor lock\-in. • First\-year priorities include publishing the strategy, establishing governance, delivering high\-value outcomes and building sustainable capability.**Job Description**

* Leadership role reporting to the Chief Information Officer: Digital \& AI.
* Sets and executes the strategy for responsible AI agents, generative AI, low\-code and no\-code capabilities.
* Converts emerging technology into governed, reusable delivery capabilities with measurable business value.
* Targets faster time to market, lower build cost, improved productivity and augmentation of scarce skills.
* Builds an outcome\-focused AI and low\-code portfolio rather than supporting isolated experimentation.
* Defines the target operating model, capability roadmap, investment priorities and transparent use\-case portfolio.
* Prioritises use cases across software delivery, testing, operations, colleague enablement and customer journeys.
* Establishes reusable agent, prompt, component, integration and reference implementation patterns.
* Drives AI\-enabled practices across analysis, design, coding, testing, documentation, release and operations.
* Ensures prototypes can transition into maintainable, observable, supportable production services.
* Embeds responsible AI, privacy, cyber security, data, model risk, legal, records and regulatory controls.
* Defines human\-in\-the\-loop controls, decision rights, testing, monitoring, incident response and retirement requirements.
* Prevents uncontrolled proliferation, shadow delivery and vendor lock\-in through approved platforms and patterns.
* Maintains evidence of agent and model quality, performance, traceability and control effectiveness.
* Leads AI engineers, low\-code specialists, platform owners, change practitioners and delivery partners.
* Owns financial plans, strategic suppliers, talent, delivery performance and executive reporting for the domain.
* Measures success through adoption, realised benefits, delivery speed, cost reduction, solution reliability and reuse.
* Requires senior enterprise leadership and proven transition of AI or low\-code solutions into secure production.
* Needs strong knowledge of generative AI, agents, orchestration, modern SDLC, DevSecOps, APIs and event\-driven integration.
* First\-year priorities include confirming the mandate, publishing the strategy and roadmap, establishing governance, delivering high\-value outcomes and building sustainable capability.

**Education**


Bachelor's Degree: Information Technology*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Customer Service Jobs in Sandton - Page 3

Vacancies (page 3 of 6)