Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

Dis\-Chem Pharmacies has an opportunity for a Pharmacist at our Woodmead Store in Gauteng . You will be responsible for dispensing medications, providing pharmaceutical expertise to patients and healthcare professionals, and ensuring the safe and effective use of prescription medications.
  

  

**Minimum Requirements:**

**Essential:**

* Grade 12 / Matric
* BPharm / equivalent qualification
* Registered with the South African Pharmacy Council (SAPC)
* Min 2\- 3 years' experience in Pharmaceutical
* 2\-3 years retail pharmacy experience
* Computer literate – MS Office

**Advantageous:**

* Relevant retail/ FMCG experience
* Third additional language
* SAP experience
* E\-scripting experience
* Registered tutor
* Unisolv experience

**Duties and Responsibilities**

  

Dispensing of Medication:

* Dispensing of Medication under direct personal supervision of Pharmacist
* Accurately interpret scripts and act in a professional and responsible manner and within the legal requirements in accordance with the South African Pharmaceutical Council. •
* Capture script details accurately and verify patient’s details on the system.
* Ensure accurate picking / packing / labelling and checking of medication and be aware of common dosages as well as important drug interactions.
* Provide accurate instructions to the patients regarding the correct use of medicine supplied.
* Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.


Customer Service:

* Advise and assist patients at the dispensary, self\-medication counter and front\-shop.
* Follow up with patients regarding script tracking report as requested by the dispensary manager and follow up appointments.
* Explain all medical aid costs to patients. Administration:
* Process all paperwork necessary for the accurate submission of claims to medical aids.
* Correct errors on scripts rejected by medical aid.
* Ensure authorization of chronic, HIV and AIDS and oncology medication.
* Maintain customer profiles on the system.
* Merge profiles locally and Vexall should be notified to merge profiles centrally.
* Take note of any messages on the customer profile and take suitable action.


Stock Control:

* Report on low \- / out of stock levels and stock errors to the dispensary manager.
* Facilitate Bi\-annual stock takes.
* Exercise stock, cash and asset control

  

**Competencies:**


Essential:

* Comprehensive medicine knowledge including common dosing regimes, interactions and counselling to ensure appropriate and effective treatment outcomes. Understanding of Retail as pertains to pharmacy.
* Ability to think critically
* Possess excellent communication skills to guide patients on medication usage and side effects. Excellent communication skills, including the ability to communicate with people from all sections of the community. English and 2nd language – Read, write and speak
* Finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to.
* Acts as a role model to others and talks to others about the need for high standards and quality. Demonstrates drive to ensure that quality is not compromised.
* Time management. Able to meet deadlines. Demonstrate patience and the ability to remain calm in stressful situations.
* Computer, numerical skills. Unisolv and SAP, E\-Scripting

**Special conditions of employment:**

* Registered with the South African Pharmacy Council
* Willing and able to work retail hours
* Controlled room temperature, security, limited space, health and safety, risk stock
* Physically fit and able to stand for long periods
* Valid driver’s license and own reliable transport
* South African citizen
* MIE Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**

  

**Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Pharmacist - Woodmead

**Synopsis**  

The IDC Dealmakers Programme:  

Successful applicants will be trained on the three major aspects of the IDC Due Diligence Process, namely Marketing, Financial and Technical Analysis. The training program involves classroom as well as on the job training.



This position will be permanent and based in Sandton.

 **Job Description**  

Successful applicants will be trained on the three major aspects of the IDC Due Diligence Process, namely Marketing, Financial and Technical Analysis. The training program involves classroom as well as on the job training.

 **Qualification and Experience**  

* CA(SA) or CFA or B Eng, BSc Engineering (fields Electrical / Electronics / Chemical / Mechanical / Civil / Mechatronics / Mining / Industrial)
* MBA or MBL or post grad commercial qualification will be an added advantage.
* Minimum: 3 \- 5 years' work experience related to the field of specialised qualification.
* Willingness to travel (Driver’s licence will be an added advantage)

  

**Roles and Responsibilities**  

* Completing the prescribed training programme and clearing disciplines in the required time frame of 36 months.
* Initial screening of enquiries pertaining to funding application of both new and existing clients.
* Conducting initial basic assessments of applications for finance i.e. conducting due diligence investigations for investment decision purposes, with specific reference to the marketing, technical and financial aspects of funding applications.
* Preparation of financial projections as one of the outcomes of the due diligence.
* Preparation and presentation of reports to investments committees for an investment decision.
* Building and maintaining good relationships with clients.
* Performing all administrative duties associated with the role.

  

**Job Requirements**  

KNOWLEDGE AND SKILLS  

Ability to build and manage relationships  

Good written and verbal communication skills  

Proficient scheduling and time management skills  

Ability to understand and critically analyse numerical data and other sources of information  

Ability to liaise and engage with both internal and external stakeholders  

Sound work ethics and compliance to confidentiality requirements  

Ability to follow through with initiatives and effective prioritisation  

Ability to multitask and thrive under work pressure  

Ability to work in teams



BEHAVIOURAL COMPETENCY PROFILE  

Be proactive and forward thinking  

Working with People  

Planning and organising  

Coping with Pressures and Setbacks  

Attention to detail  

Achieving Personal Work Goals and Objectives



TECHNICAL COMPETENCY  

Strong customer service and focus ethos  

Deciding and Initiating Action  

Relating and Networking  

Following Instructions and Procedures  

Presenting and Communicating Information  

Writing and Reporting  

Relationship building

  

Job Reference: IDC00806

Business Analyst

Dis\-Chem Pharmacies require the committed services of a Customer Consultant for their Fourways Mall store. Interact with Dis\-Chem’s customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concerns **Essential:**

* Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
* At least 1\-year experience in administration or public relations
* Strong communication and customer interaction skills
* Computer literate – MS Office
* Willing and able to work retail hours

**Advantageous:**

* Administration / Customer Service / Public Relations qualification
* Third additional language
* SAP experience

 **Job Description:**

* Ensure accurate data capturing and completion of documentation is done
* Check card balances, card reports and/or statements for customers
* Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
* Ensure Accurate Process of Transaction – TRMS – capturing and reporting
* Manage stock control and shrinkage
* Checkpoint reversals on statements
* Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
* Ensure effective internal communication (within customer service/benefits programme)
* Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
* Manage and report complaints and compliments through the customer service diary
* Ensure effective external communication (customer feedback)
* Respond to written or e\-mail queries on various platforms
* Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
* Adhere to excellent telephone etiquette at all times according to Dis\-Chem’s SOPs
* Accurate recruitment and capturing of customers
* Coordinate and manage in\-store events and promotions
* Create a central point of contact for all general queries, compliments and complaints
* Assist customers with any queries, and refer customers to the appropriate departments where applicable
* Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
* Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
* Provide relevant benefit programme training to all departments, and ensure implementation of training
* Adhere to Dis\-Chem policies and procedures, SOPs and health and safety rules and regulations

 **Competencies:**

**Essential:**

* Administration of customer relations
* Strong command of the English and Afrikaans languages
* Exceptional communication and active listening skills
* Problem\-solving skills
* Sound analytical skills
* Patience
* Honest and trustworthy
* Time management
* Ability to lead by example

**Advantageous:**

* Relevant administration course
* Knowledge of the POPI and Consumer Protection Act
* Third additional language

 **Special conditions of employment:**

* Willing and able to work retail hours
* Valid driver’s license and own reliable transport for travel to meetings and training
* South African citizen
* Clear credit and criminal records

 **Remuneration and benefits:**

* Market\-related salary
* Medical aid
* Provident fund
* Staff account

 **ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN\`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.**  

  

**Dis\-Chem Pharmacies is an equal opportunity employer. Dis\-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis\-Chem’s Employment Equity \& Transformation Strategy. Dis\-Chem actively supports the recruitment of People with Disabilities.**

Customer Consultant - Fourways Mall

**Job Summary**

The Senior Reservationist is responsible for overseeing the day\-to\-day operations of the Reservations Department and ensuring the efficient, accurate, and professional handling of all reservation requests. The role is responsible for maximizing room sales and revenue in line with Management targets, maintaining accurate reservation information, coordinating guest confirmations, and ensuring effective communication between Reservations and other hotel departments.

**Key Responsibilities include:**

* **Oversee the day\-to\-day operations of the Reservations Department.**
* Handle and manage all reservation requests, confirmations, amendments, and cancellations.
* **Maximize room sales and revenue in line with Management targets.**
* Monitor room availability, rates, inventory, and booking patterns.
* **Liaise with Reception, Sales, Restaurant, and other hotel departments to ensure seamless guest service.**
* Manage bookings and communication with IDS, GDS, travel agencies, and tour operators.
* **Ensure accurate and up\-to\-date reservation records and reports.**Handle guest enquiries and resolve reservation\-related issues promptly and professionally.
* **Supervise, coach, and mentor Reservationists to improve performance and service quality.**
* Ensure compliance with ONOMO policies, procedures, and service standards.**Stay informed of hospitality and market trends to identify opportunities for improved room sales.**

**Qualifications and Competencies required:**

* **Grade 12; Hospitality or Tourism qualification advantageous.**
* Minimum 3 years' experience in a hotel reservations role.
* **Previous supervisory experience advantageous.**
* Proficient in Opera and Microsoft Office.
* **Knowledge of IDS, GDS, travel agencies, and tour operators advantageous.**
* Excellent attention to detail and organizational skills.
* **Strong communication, customer service, and problem\-solving skills.**
* Ability to work accurately under pressure and meet deadlines.
* **Strong leadership and team management abilities.**
* Commercially focused with an understanding of room sales and revenue.
* Professional, proactive, and committed to ONOMO standards

Work Location: In person

Senior Reservations Agent

**Purpose of the Role**  

  

To wow our customers at every interaction by delivering exceptional, needs\-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis\-Chem Life products. Your goal is to create a professional, seamless, and customer\-first sales experience that drives revenue, builds loyalty, and positions Dis\-Chem Life as a trusted, high\-integrity provider in the market.

**Role Summary**  

  

This is a high\-volume, high\-energy sales role for individuals who thrive in a fast\-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign\-up process, handling objections, and closing deals with confidence.

**Benefits**

* Competitive basic salary plus uncapped commission for top performers
* Exclusive leads from the Dis\-Chem Life database and partners
* Paid training and continuous sales development
* Supportive, energetic team culture focused on results and recognition
* Opportunity for internal growth within Dis\-Chem Life
* A performance\-driven, team\-focused environment that rewards results

**Key Responsibilities**

* Sell Dis\-Chem Life products to customers via inbound and outbound calls
* Build rapport quickly, identify customer needs, and recommend suitable solutions
* Handle objections effectively and close sales confidently
* Achieve and exceed daily, weekly, and monthly sales KPIs
* Keep detailed, accurate records of customer interactions on CRM systems
* Ensure compliance with all relevant sales, regulatory, and company processes
* Represent Dis\-Chem Life with professionalism and customer\-first focus at all times

**Soft Skills**

* Confident communicator with a persuasive and engaging phone manner
* Target\-driven and highly motivated by sales incentives
* Empathetic listener who can uncover customer needs effectively
* Resilient and able to thrive under pressure in a competitive environment
* Energetic team player with a positive, can\-do attitude


**Technical Skills**

* Strong telephone sales skills and closing ability
* Proficiency in handling objections and converting leads into sales
* Computer literacy and experience with CRM systems
* Ability to work with both warm and cold lead lists

**Experience \& Qualifications**

* Matric / Grade 12 (essential)
* Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous)
* Proven sales track record with consistent KPI achievement
* Clear credit and criminal record
* Able to work weekends when required
* RE5 Certification (Advantageous)
* COB Certification (Advantageous)
* Reliable transport to and from the office

Call Centre Agent Combined Sales

**CHIEF OPERATING OFFICER (COO)**

**Operational Right Hand to the CEO \| AI\-Fluent \| Data\-Driven \| Systems\-Focused**  
**Location:** Sandton, Johannesburg  
**Employment Type:** Full\-Time  
**Reporting To:** Chief Executive Officer (CEO)  
**Industry:** Film, Television, Video Production, Live Events, Post\-Production \& AI  
**Salary:** R55,000 – R65,000 CTC per month

**JOB SUMMARY**  
A Johannesburg\-based film, television, content and events production company is seeking an exceptionally capable and commercially minded **Chief Operating Officer (COO)** to serve as the operational right hand to the CEO.  
This is a **hands\-on operational leadership position**, not a traditional administrative Operations Manager role.  
The successful candidate will take ownership of the day\-to\-day running of the business, connect people, projects, systems and departments, drive accountability, resolve operational bottlenecks and build the processes and systems required to support sustainable growth.

The ideal candidate must be **exceptionally sharp, confident, analytical, systems\-focused and highly accountable**. They must be comfortable making independent decisions, managing people firmly, addressing underperformance and taking ownership of problems rather than simply escalating them to the CEO.  
Strong capability in **Advanced Excel, data analysis, management reporting, systems improvement, AI and automation** is essential.

Experience within film, television, advertising, creative agencies, events, media or another fast\-paced project\-based environment will be highly advantageous. Exceptional candidates from other industries will also be considered where they demonstrate strong transferable operational leadership experience**KEY RESPONSIBILITIES**

* **Company Operations \& Accountability**
* Take ownership of the smooth day\-to\-day running of the business.
* Translate CEO and business priorities into clear operational actions.
* Keep business priorities, deadlines and deliverables visible and on track.
* Identify operational risks and bottlenecks before they escalate.
* Make appropriate operational decisions independently.
* Drive execution and accountability across departments.
* Ensure agreed actions are followed through and completed.
* Build a culture of ownership, urgency, discipline and responsibility.
* Reduce unnecessary operational escalations to the CEO.
* **Production Traffic \& Resource Management**
* Oversee multiple productions, projects and deadlines simultaneously.
* Monitor project schedules, capacity and resource requirements.
* Improve visibility of workload and resource utilisation.
* Identify scheduling conflicts and capacity constraints before they affect delivery.
* Coordinate resources effectively across departments and projects.
* Ensure strong handovers between Sales, Pre\-Production, Production, Post\-Production, Delivery and Finance.
* Improve on\-time project delivery and reduce preventable delays and rework.
* **People Management, Performance \& HR**
* Provide firm, constructive and accountable leadership.
* Define clear roles, responsibilities, KPIs and performance standards.
* Monitor employee performance and ensure accountability.
* Conduct and support formal performance management processes.
* Address underperformance promptly and professionally.
* Handle difficult conversations and disciplinary matters when required.
* Support organisational planning and workforce development.
* Identify skills, capacity and structural gaps within the business.
* Build and maintain a high\-performance culture.
* **Recruitment \& Onboarding**
* Identify recruitment requirements in conjunction with the CEO.
* Support recruitment planning and candidate assessment.
* Participate in interviews and selection processes for key appointments.
* Evaluate candidates from both a competency and cultural\-fit perspective.
* Develop structured and effective onboarding programmes.
* Ensure new employees understand their responsibilities, KPIs, systems and processes.
* Continuously evaluate staffing requirements and team structure.
* **Systems, SOPs, AI \& Automation**
* Review and improve operational workflows across **Monday.com** and related business systems.
* Develop practical SOPs that are implemented, adopted and maintained.
* Identify repetitive or inefficient processes that can be simplified or automated.
* Implement AI\-enabled and no\-code automation solutions.
* Use AI and automation to improve areas including:
* Management reporting
* Workflow routing
* Quality assurance
* Recruitment
* Administration
* Data processing
* Operational monitoring
* Maintain strong system discipline, including:
* Clean and accurate data
* Consistent naming conventions
* Clear ownership
* Documentation
* Version control
* Testing and quality assurance
* Evaluate new technology and implement solutions that deliver measurable operational value.
* **Data, Analytics, Excel \& Commercial Intelligence**
* Drive a data\-led management culture across the organisation.
* Consolidate information from multiple departments and systems.
* Build and maintain advanced management dashboards.
* Develop sophisticated Excel and spreadsheet models.
* Analyse large datasets and identify trends, anomalies, risks and opportunities.
* Interrogate data rather than merely reporting it.
* Convert complex information into clear management insights and recommendations.
* Provide financial and commercial analysis relating to:
* Budgets versus actuals
* Labour utilisation
* Resource allocation
* Cost trends
* Operational efficiency
* Project performance
* Profitability
* Present findings clearly and concisely to the CEO and management team.
* **Sales Oversight \& Accountability**
* Monitor sales activity, pipelines and follow\-up processes.
* Improve pipeline discipline and sales accountability.
* Ensure opportunities are progressed effectively.
* Identify stalled opportunities and gaps in follow\-up.
* Strengthen coordination between Sales and Production.
* Ensure operational capacity is considered during sales planning.
* Provide concise and meaningful sales reports to the CEO.
* **Cross\-Department Coordination**
* Act as the operational link between:
* Sales
* Pre\-Production
* Production
* Post\-Production
* Delivery
* Finance
* Improve communication and workflow handovers.
* Reduce duplication, rework and information gaps.
* Clarify ownership where responsibilities overlap.
* Ensure project learnings and operational lessons are documented and implemented.
* Drive effective collaboration across departments.
* **Management Reporting \& Continuous Improvement**
* Produce accurate weekly and monthly management reports.
* Analyse operational trends, root causes, risks and performance gaps.
* Identify opportunities to improve:
* Profitability
* Resource utilisation
* Delivery performance
* Turnaround times
* Cost efficiency
* Staff productivity
* Workflow efficiency
* Develop practical improvement plans and ensure implementation.
* Help design the operating structure required to support future growth.

**AI FLUENCY – CORE REQUIREMENT**  
AI is central to the company's future operating model.  
The successful candidate must demonstrate genuine practical experience and confidence with:

* AI tools and platforms
* Generative AI
* AI agents
* No\-code automation
* Workflow automation
* Workflow integration
* AI\-assisted business systems
* Data\-driven process improvement

The COO must naturally approach processes by asking:  
**"Can this be automated, simplified, measured or made smarter?"**  
The requirement is not simply an interest in AI. The successful candidate must be capable of applying AI and automation to create **measurable operational improvements, efficiencies and business leverage**.

**MINIMUM REQUIREMENTS**  
Candidates should meet the following requirements:

* Minimum **7 years' management experience**.
* Minimum **3 years' senior management and/or operational leaders

CHIEF OPERATING OFFICER (COO) Sandton

Job Description:* The successful candidates will be responsible to deliver sales in order to process sales of pre \- owned vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Specific Role Responsibilities
Processes and governance:* Identify and apply known solutions to operational problems and escalate unresolved issues
* Deliver on agreed performance targets according to set procedures and service level agreement
* Report on transactional activities to provide timely information for decision making in area of accountability
* Execute work in line with governance and compliance processes
* Provide advice and support to customer and their requirements in order to achieve \& maintain set customer service excellence standards
* Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
* Negotiate price, finalise sales and follow\-up with customers to ensure exceptional customer service
* Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
* Process all leads of prospective customer and follows up on possible sales
* Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
* Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance:* Execute work activities effectively and efficiently in order to prevent financial losses

Qualifications and Experience:* Matric Certificate
* 3\-5 years working experience in a similar environment
* A valid South African driver's license

Skills and Personal Attributes:* Developing sale
* Making a sale
* Persuasive selling skills
* Product and or service knowledge
* Trust and integrity

Pre - Owned Vehicle Sales Executive Kia South Africa (Pty) Ltd - IMFRG - Fourways

We have an exciting role for a Customs Specialist.  

  

The role is based at our Head office in Linbro Park, JHB. **Education**

* Grade 12 Certificate
* 1\-year customs related qualification at NQF level 3

 **Knowledge and experience**

* 10 years import/customs experience in the Clearing and Forwarding Industry of which at least 5 years were in a customs framing entry capacity
* Must be well versed with Refund/Drawback procedure’s and all adjustments
* Must understand acquittal process
* Commercial, transport, carrier \& depot and statutory body documents \& stamps
* Basic international trade principles. Applicable knowledge of Customs and Excise Act
* Geography
* Functional business objectives and strategies
* Knowledge of INCO Terms Carrier \& depot conditions of trade
* Principles of Duty calculation
* Knowledge of tariffing
* National currencies and international codes
* Computer literacy
* Good communication skills (Verbal \&Written)
* Situation analysis and problem solving. Good Interpersonal skills
* Client orientation. Accuracy and Methodical
* Handle pressure and attention to detail

 **Advantageous attributes**

* Customer service orientation \- able to handle a demanding customer environment.
* Good problem solving and decision\-making skills.
* Dynamic self\-starter that works independently and has the ability to handle pressure.
* Ability to communicate within the team and contribute to the overall success of the team.
* Adaptability as this is a constantly changing environment

 **Overall responsibilities include**

* Processing of customs and other statutory body documents required for customs
* Audit products against customs and other statutory body requirements
* Update Harmonised Customs Tariff and related books
* Comply with the requirements of the quality management system

Customs Specialist

**Job Title: Nespresso CRC B2B Outbound Agent****Location: Head Office****Company: Nestlé Nespresso****Qualifications: Completed Matric****Experience:** Minimum of 2 years’ relevant experience in customer service / sales environment, within High end/luxury/ premium or retail brands would be an added advantage.
**Closing date: 23rd September 2026** **Position Summary**  

The CRC Outbound Sales Agent will play a key role in driving B2B sales growth while delivering a world\-class customer experience. This role is responsible for generating new business opportunities, managing customer interactions, resolving customer requests with care and efficiency, and promoting Nespresso's products and services. The successful candidate will contribute to business performance through proactive sales activities, operational excellence, customer insights, and continuous improvement initiatives.  

**A day in the life of a Nespresso CRC B2B Outbound Agent.**At Nespresso, we believe that coffee is more than a beverage; it is an experience. As a global leader in premium coffee, we are committed to delivering exceptional products, services, and customer experiences.  

As a **CRC B2B Outbound Agent**, no two days are the same. You'll proactively connect with business customers, identify opportunities to grow our B2B portfolio, and build lasting relationships with both new and existing clients. You'll serve as a trusted advisor and brand ambassador, helping customers find the right Nespresso coffee solutions, products, and services to meet their needs.  

Your day will include driving outbound sales activities, handling customer interactions with care and efficiency, supporting contract and customer data management, and collaborating closely with internal teams to ensure a seamless customer experience. You'll use customer insights and business performance reporting to identify opportunities for improvement, contribute innovative ideas, and help shape the future of our B2B customer journey.  

Above all, you'll play a key role in delivering the premium service excellence that makes Nespresso a world\-class brand while contributing directly to our commercial success.  

**What will make you successful*** Completed Matric
* Excellent proficiency in English is essential.
* At least 2 years of experience in customer service, outbound sales or business development
* Proven experience in generating B2B sales within a luxury, premium, or customer\-centric brand environment.
* Demonstrated ability to achieve sales targets while maintaining exceptional customer service standards.
* Strong sales mindset with the ability to identify opportunities and convert them into business growth.
* Comfortable engaging with customers across multiple channels including – phone, email, live\-chat and social media.
* Exposure to digital customer engagement tools and CRM systems
* Excellent knowledge of Nespresso values, products, services, and operational procedures

  

***People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together***

CRC B2B Outbound Agent

**Job Description**  

* To source, engage and monitor fit\-for\-purpose external capabilities that support IDC Business Partners
* Support and enable access to qualified, vetted and suitable candidates that deliver functional support entailing, amongst others, management, technical, operational, financial, turnaround and M\&A expertise to Business Partners within agreed timelines and quality expectations.
* Collaborate with other internal and external stakeholders

  

**Qualification and Experience**  

* Bachelor’s degree in Commerce, Supply Chain Management, Procurement, Business Administration, Economics, Finance, Law, Project Management, Information Systems, Management or a related field
* A relevant postgraduate qualification
* Training or certification in sourcing, project administration, or data analytics
* 3 years relevant experience in sourcing, professional services coordination or service provider management
* Exposure to panel management, service provider onboarding, implementation monitoring, and invoice/timesheet tracking
* Experience in coordinating multiple requests involving internal stakeholders, Business Partners and service providers
* Working under pressure, meeting turnaround requirements and producing quality output
* Exposure to professional services sourcing, service provider management and SME support is essential
  

  

**Roles and Responsibilities** **Financial / Shareholder Returns**


* **Source fit\-for\-purpose external capabilities**: Support Specialists/Associates/Other Stakeholders to strengthen Business Partner performance, sustainability and delivery of approved intervention outcomes.


* **Track capability sourcing requests, service\-provider deliverables and progress**: including panellist engagements, Letters of Engagement, implementation progress, timesheets, invoices, payments and related spend information to support budget discipline and value realisation.


* **Impact evaluation:** sourced capabilities achieve intended functional outcomes, execution readiness, efficiency improvement and Business Partner satisfaction.


* **Evidence\-based reporting**: on intervention progress, service\-provider performance and impact to support portfolio oversight and continuous improvement.


**Internal / Operational Processes**



• **Execution support across the Capability Sourcing delivery process:** receive requests; validate scopes of work; conduct panellist briefs and coordinate bid evaluation, engage and hand over service providers; and monitor and review progress. • **Maintain and update various trackers**: panelist allocation records, scope status, bid  

response information, evaluation packs, appointment documents, Letters of Engagement, implementation milestones and portfolio\-of\-evidence packs.


* **Match requests to the appropriate catalogue of services and panelist capability**: Support stakeholders in checking whether requests can be addressed internally before external sourcing is initiated


* **Coordinate documentation control**: required to issue scopes of work to shortlisted panellists and support timely turnaround from receipt of complete request information to panel briefing and appointment.


* **Coordinate meetings/engagements**: kick\-off sessions, information requests and follow\-ups between different stakeholders.


* **Pursue continuous sourcing improvemen**t: Document lessons learned, service provider performance insights, turnaround constraints and improvement opportunities to help refine future ToRs, panel utilisation and sourcing processes.


**Customer Focus \& Stakeholder Management**


* **Clarity of Customer needs/requirements:** attend and support various stakeholder engagements to clarify capability needs, timelines, scope requirements and expected outcomes.


* **Customer/Stakeholder Liaison**: Liaise with Business Partners, service providers and internal stakeholders to coordinate information flow, meeting logistics, kick\-off arrangements, handovers and implementation updates.



• **Communicate sourcing progress, bottlenecks, risks and next steps:** by preparing clear request summaries, briefing notes, status updates, dashboards and reports that. • Maintain professional, responsive and confidential communication: with panellists, Business Partners and internal stakeholders while supporting timely execution and customer service satisfaction.


* **Escalate to seniors**: incomplete requests, scope ambiguities, delays, service provider performance concerns and delivery risks

 **Roles and Responsibilities (cont.)** **Learning, Leadership \& People Growth**

* Build capability in professional services sourcing, panel administration, procurement support, Terms of Reference development, bid coordination, service provider engagement and implementation monitoring.


* Learn from Specialists, Senior Specialists, service providers and stakeholder feedback to improve request screening, documentation quality, process discipline, service orientation and turnaround performance.


* Contribute to a Capability Sourcing knowledge repository: by capturing lessons learned, common sourcing issues, panellist performance insights, reusable templates and process\-improvement opportunities.


* Demonstrate accountability, accuracy, agility and continuous improvement in supporting multiple sourcing requests and Specialist\-led workstreams.

 **Job Requirements** **TECHNICAL COMPETENCIES**

* Professional services sourcing and panel coordination.
* Document management, record keeping and audit\-ready evidence files.
* Project coordination, milestone tracking and issue follow\-up.
* Report writing, dashboards, briefing notes and sourcing updates.
* MS Office, Teams, databases and reporting tools.

  

  

**BEHAVIOURAL COMPETENCIES**


* Service orientation and dependable execution support.
* Attention to detail in documentation, records and evidence files.
* Clear communication, coordination and stakeholder engagement.
* Accountability and follow\-through on assigned actions and deadlines.

  

Job Reference: IDC00809

Capability Sourcing Analyst

**Job Description**  

Provide analytical, diagnostic, coordination and implementation support to Early\-Stage Advisory Services Specialists and Senior Specialists in delivering management consulting interventions to IDC Business Partners. The role supports the full advisory delivery cycle through business analysis, intervention\-planning inputs, implementation monitoring, and impact assessment to strengthen business capability, improve performance, mitigate risks and support sustainable growth.

 **Qualification and Experience**  

* Bachelor’s degree in Commerce, Business Administration, Economics, Finance, Accounting,Engineering, Information Systems, Organisational Development, Management or a related field.
* Relevant certifications in business analysis, data analytics, or monitoring and evaluation advantageous.
* 3 years Experience in business advisory, business analysis, or SME support
* Experience supporting business diagnostics, financial and operational analysis, and intervention recommendations.
* Exposure to due diligence, post\-investment support, implementation planning or  

portfolio management advantageous.
* Experience coordinating multiple stakeholders and deliverables.
* Ability to manage multiple workstreams and meet deadlines.
* Exposure to management consulting, SME development or development finance is essential

  

**Roles and Responsibilities** **Financial / Shareholder Returns**


* Support interventions that improve sustainability, profitability, operational performance and growth.


* Analyse support requirements and identify key risks and opportunities.


* Contribute to business cases, intervention plans and benefits tracking.


* Monitor progress, expenditure, outcomes and evidence of impact.


**Internal / Operational Processes**

* Support advisory interventions through diagnosis, solution identification, implementation and outcome monitoring.


* Gather and analyse business partner information e.g. financial and operational, to prepare for business diagnosis.


* Participate in conducting business diagnosis, prepare diagnostic reports, TOR inputs, intervention plans, trackers and status reports.


* Support interventions across operations, finance, strategy, HR, marketing, leadership, technology and capability development.


* Track implementation plans and service\-provider deliverables.


* Contribute to tools, templates, monitoring frameworks and knowledge repositories.


**Customer Focus \& Stakeholder Management**

* Support engagement with business partners, internal stakeholders and service providers.


* Prepare credit submission inputs, dashboards and presentations.


* Communicate risks, opportunities, recommendations and progress clearly.


* Maintain professional, confidential and responsive stakeholder relationships.

  

**Learning, Leadership \& People Growth**  

* Develop expertise in diagnostics, advisory methodologies and business improvement


interventions.
* Contribute to knowledge management and lessons learned.


* Demonstrate ownership, adaptability and continuous improvement.

 **Job Requirements** **TECHNICAL COMPETENCIES**  

* Business analysis, diagnostics and root\-cause identification.
* Financial and operational analysis.
* Understanding of SME operations, governance, strategy and organisational development.
* Project coordination, implementation tracking and performance monitoring.
* Report writing and presentation development.
* Stakeholder engagement and service\-provider coordination.
* Advanced MS Office capability.

**BEHAVIOURAL COMPETENCIES**  

* Analytical thinking and commercial judgement.
* Strong service orientation.
* Effective communication and collaboration.
* Accountability and execution discipline.
* Resilience and adaptability.
* Professionalism, discretion and confidentiality.
* Continuous improvement mindset.
  

Job Reference: IDC00810

Management Consulting Analyst

**Introduction**
 Pepkor Lifestyle is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.
   

  

**Description**
* Current knowledge of best practices for Customer Services in a retail environment
* General Understanding of CPA (Customer Protection Act)
* Knowledge of Pepkor Lifestyle policies, practices, processes and systems
* Knowledge of CRM systems and practices
* Social Media Proficiency
* MS Proficiency
* Understanding of the Pepkor Lifestyle operating model and value chain
* Express and implied ethical responsibilities


**Minimum Requirements**
* Grade 12
* One\-year experience in Customer Resolution Centre/Customer Service
* Tertiary qualification advantageous


**Skills**
* Strong written and verbal communication skills
* Personal Resilience
* Multi\-tasking
* Effective Time Management
* Interpersonal Skills
* Active Listening and Interpretation skills
* Conflict Management
* Ability to work under pressure


**BEHAVIOURS**
* Energy and Drive
* Customer Orientation
* Problem Solving
* Planning and Prioritising
* Assertiveness
* Excellence Orientation
* Following Instructions and Procedures
* Attention to detail
* Working with People
* Delivering Results and Meeting Customer Expectations

Customer Service Agent

**Oneplan Insurance** 




 Are you passionate about customer service and helping people through meaningful interactions every day?
 



  





**Oneplan Insuranc** 
 e is looking for professional, energetic, and customer\-focused
 **Customer Service Representatives** 
 to support our growing client base across:
 


* Health Insurance
* Gap Cover
* Pet Insurance



  





 This role is ideal for individuals who thrive in a fast\-paced service environment and enjoy assisting clients through multiple communication channels.
 



  





**About the Role** 




 The Customer Service Representative will provide day\-to\-day client support and service assistance across various communication channels, including:
 


* Inbound voice calls
* Inbound WhatsApp communication
* Inbound digital and email communication



  





 The role includes handling service\-related enquiries, assisting with policy administration, supporting basic claims capturing processes, and ensuring an exceptional customer experience.
 



**Key Responsibilities** 



* Handle inbound customer service enquiries professionally and efficiently
* Assist clients with:
* Policy enquiries
* General product information
* Policy amendments and updates
* Claims support and basic claims capturing
* Membership and dependant updates
* Escalation logging and follow\-ups
* Respond to inbound WhatsApp, email, and digital communication within service level agreements
* Ensure accurate capturing of customer information and interactions
* Deliver excellent customer service aligned with Treating Customers Fairly (TCF) principles
* Resolve client queries effectively while maintaining professionalism and empathy
* Work collaboratively with claims, underwriting, sales, and operational teams
* Maintain quality and compliance standards during all client interactions



**Minimum Requirements** 



* Matric / Grade 12
* Minimum 1–2 years’ experience in:
* Customer service
* Call centre support
* Insurance administration
* Medical aid or health insurance servicing
* Experience dealing with inbound customer queries
* Strong written and verbal communication skills
* Computer literacy and ability to work across multiple systems
* Experience in insurance, healthcare, or financial services advantageous
* Claims administration or claims capturing experience advantageous



 Skills \& Competencies
 


* Strong customer service orientation
* Excellent communication and listening skills
* Ability to manage difficult conversations professionally
* Strong attention to detail
* Good administrative and multitasking ability
* Ability to work under pressure in a fast\-paced environment
* Professional email and WhatsApp etiquette
* Problem\-solving and conflict\-resolution skills
* Team player with a positive attitude



  





**Why Join Oneplan?** 



* Opportunity to work within a growing and innovative insurance environment
* Exposure to multiple insurance product lines
* Supportive and team\-oriented culture
* Career growth and development opportunities
* Meaningful role focused on customer experience and service excellence

Customer Service Representative – Health, Gap & Pet Insurance

FMCG Industry Process manual and EDI orders, deliveries, and returns Manage customer orders from capture through to confirmed delivery Handle material substitutions and order amendments Resolve daily customer order queries Maintain order cut reason codes Investigate delivery shortages and failures Align shelf-life requirements Perform system and order housekeeping Compile and provide customer reports as required Minimum Requirements: Grade 12 / Matric 3-4 years' customer service experience with…

Customer Service Rep Sandton

Supply Chain Customer Service Rep

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


Managing the data and analytics strategy for Business Bank embedding data as a strategic asset that enables business value through insights and decision making. Drive the Business Bank data maturity journey considering scalability, innovation, and monetisation. Lead and influence a data\-driven culture with client and market growth as key design factors.**Job Description**

**KEY FOCUS AREAS**

* Establishes an ambitious data strategy that positions Business Bank as a leader in intelligent, data\-driven decision\-making.
* Champion the creation and commercialisation of data products that unlock new growth and embed data as a competitive advantage.
* Drive enterprise data maturity through governance, engineering, and quality practices.
* Reimagine business intelligence by evolving insight functions into strategic foresight capabilities.
* Build future\-fit analytics and data science capabilities through scalable, test\-and\-learn approaches.
* Influence the design of modern data infrastructure aligned with business priorities and enabling technologies.
* Lead a unified data operating model that integrates client, product, platforms, and partnerships.
* Mobilise cross\-functional teams to embed data into strategic execution and performance management.
* Serve as the orchestrator of data value creation across the enterprise.
* Embed a culture of innovation, experimentation, and predictive analytics.

 **ACCOUNTABILITIES**

 **Strategy Formulation and Execution**

* Shape and lead the enterprise Data \& Analytics strategy to embed data as a business\-critical capability.
* Drive data maturity uplift through adoption of data practices, platform enablement, and insight activation.
* Lead the creation and monetisation of enterprise data products to enable new value streams.
* Set and articulate a Business Bank long\-term strategy with defined objectives, success metrics, and alignment to Group direction and shareholder value creation.
* Develop and communicate a clear strategic vision for the business unit, ensuring alignment with organisational goals, fostering a culture of innovation, and shaping industry discourse.
* Strengthen the bank’s competitiveness through strategic partnerships and industry influence.
* Engage proactively with strategic stakeholders, industry bodies, and regulators to shape and evolve strategy in response to market dynamics and policy developments.
* Oversee the disciplined execution of strategic priorities, ensuring business enablement and operational readiness across the business unit.
* Drive and monitor business unit performance, ensuring timely delivery against strategic goals, and provide transparent reporting on progress, risks, and outcomes.
* Lead transformation as a deeply committed journey, positioning the bank as a customer\-centric organisation underpinned by robust journey management and market\-leading products.

 **Customer Primacy**

* Enable a unified customer view and insight\-driven decision\-making to support personalisation and value creation.
* Lead cross\-functional partnerships to deploy customer\-centric insights across digital, product, and channel teams.
* Leverage global best practices and market intelligence to shape customer experience strategies.
* Apply deep customer understanding to guide capability development, prioritisation, and value creation across the business.
* Champion a culture of customer\-centricity that balances exceptional experience with sustainable financial performance.
* Prioritise customer\-centric initiatives that use data and insights to elevate customer experience, satisfaction, and loyalty—driving both growth and profitability.
* Promote collaboration across business units and product areas to harmonise capabilities, ensuring seamless and differentiated customer journeys.
* Advocate for the segment agenda at executive level, ensuring alignment and integration with Group priorities and cross\-functional stakeholders.

 **Sustainable Growth**

* Accelerate commercial outcomes through data\-driven performance management and monetisable use cases.
* Drive growth by identifying scalable data products and embedding analytics into strategic planning.
* Enable and support the delivery of the segment growth agenda in alignment with Group strategic priorities and shareholder expectations.
* Collaborate across the Business Bank Executive team and with key stakeholders to translate strategic intent into executable growth plans.
* Mobilise the business unit to deliver on strategic objectives, securing ownership, accountability, and cross\-functional commitment.
* Accelerate the segment and the business unit’s contribution to sustainable, enterprise\-wide performance and long\-term value creation.
* Ensure investment decisions reflect both customer and product P\&L considerations, and that they align to strategic imperatives and financial sustainability.

 **Client\-Driven Innovation and Change**

* Embed data\-led innovation through rapid prototyping, predictive modelling, and advanced analytics.
* Enable MLOps/DevOps integration for scalable data science use cases.
* Stay informed of industry and competitor trends to ensure business decisions support market relevance and client value.
* Influence business decisions and capability development to support innovative, client\-centric solutions across the value chain.
* Actively shape the client experience agenda through strategic input, cross\-functional collaboration, and delivery accountability.
* Lead and manage change initiatives with discipline and empathy, driving transformation practices with clearly articulated outcomes, while ensuring business continuity.

 **Leading Talent**

* Build and lead multidisciplinary teams across data engineering, analytics, BI, and data science.
* Lead internal data training and graduate programmes to build future\-ready capabilities.
* Adopt and apply enterprise\-wide human capital processes in ways that reinforce the organisation’s brand, values, and strategic priorities.
* Ensure leadership and workforce capabilities are developed to meet current and future business needs.
* Foster a high\-performance, inclusive culture that supports employee engagement and delivers on the employee value proposition.
* Provide executive oversight on people matters, including performance management, talent recognition, and resolution of escalated issues.
* Attract, develop, and retain top talent, creating pathways for diversified experiences and future\-ready skills development. Empower leaders to act as culture shapers and catalysts for transformation.

 **Operational Effectiveness**

* Manage and operationalise the full Data \& Analytics portfolio, including governance, platforms, and metrics.
* Oversee delivery and maintenance of enterprise data products and reporting tools.
* Translate strategic priorities into clear operational plans and performance measures, ensuring disciplined execution and timely course correction where required.
* Ensure alignment with other business units to ensure coherent delivery, operational integration, and resource optimisation.
* Represent the business with regulators and in key industry forums, reinforcing strategic positioning and operational credibility.
* Leverage business intelligence, performance insights, and external trends to inform decision\-making and shape operational direction.
* Drive operational excellence through comprehensive process reviews aimed at harmonising with customer journeys and enabling faster execution through digital adoption and modernised technologies.

 **Digital Adoption**

* Enable da

Managing Executive: Chief Data & Analytics Officer

Business Unit: Discovery Health
Function: Clinical
Date: 11 Sept 2026  

**Hospital Benefit Specialist \- G****auteng**

  

**About Discovery**

  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

  

**About Discovery Care**

  

Discovery Care, a subsidiary of Discovery Health, comprises of several specialized clinical areas with segmented teams. The Chronic and PMB Management team handles the processing of Chronic and Prescribed Minimum Benefit requests and manages escalated clinical queries. The HIV/Oncology and In\-Hospital Case Management teams review clinical cases specific to their areas of expertise. The High Touch team provides hands\-on services and resolves escalated queries for sensitive cases. Additionally, the Hospital Benefit Specialists, as part of field force, are responsible for real\-time risk management and the Care Coordination Services manages the Managed Care programs.

  

**Key Purpose:**

  

The successful applicant will be responsible for but not limited to the following job functions:

  

Assessing the case in relation to the following:

  

* Members clinical history
* Members benefit structure
* Clinical Information and coding supplied
* Level of care provided
* Appropriateness of the facility
* Appropriateness of the treating doctor
* Appropriateness of treatment
* Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
* Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)
  

Effective and accurate communication to all stakeholders:

  

* Case update to the provider
* Funding decisions and benefit confirmation to the members
* Request for additional information from the treating doctor or practice manager
* Engaging with Patient Services Manager and hospital staff
* Handling escalations from Providers and internal stakeholders
* Preparing and presenting complex case to clinical review
* Trend Analysis of inefficiencies and proposals to correct
* Appropriate internal case referrals for clinical management
  

Operational Targets:

  

* Attend to patients on daily report
* Review all low acuity admission requests
* Quality of processes
  

**Competencies:**

  

The successful candidate must demonstrate the following competencies:

  

**Role Specific Behaviours**

  

* Ensures accountability.


* Action oriented


* Manages ambiguity.


* Attracts top talent.


* Business insight


* Collaborates


* Communicates effectively.


* Manages complexity.


* Manages conflict.


* Courage


* Customer focus


* Decision quality


* Develops talent

  

* Values differences


* Directs work.


* Drives engagement


* Financial acumen


* Global perspective


* Cultivates innovation.


* Interpersonal savvy


* Builds networks.


* Nimble learning


* Organizational savvy


* Persuades


* Plans and aligns.


* Being resilient

  

* Resourcefulness


* Drives results


* Demonstrates self\-awareness.


* Self\-development


* Situational adaptability


* Balances stakeholders


* Strategic mindset


* Builds effective teams.


* Tech savvy


* Instils trust.


* Drives vision and purpose


* Optimizes work processes

  

  

**Education and Experience:**

  

The following requirements are essential:

  

* Matric
* Must be a Registered Nurse
* Valid SANC Registration
* 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
* 2 years Managed health care experience
* Microsoft Office (Specifically Excel experience)
* Valid Driver’s License and own transport ( working hours are between 08:30 \-17:00 \& travel up to 50KM may be required)
* Effective Communication Skills (Verbal \& Written)
* Telephone Etiquette
* Active Listening Skills
  

The following requirements are advantageous:

  

* 1 – 2 years ICU experience
* Knowledge of DH SOP’s and Process experience (internal only)
* Provider payment arrangements (internal Only)
* Clinical coding knowledge of ICD\-10 and/or CCSA
  

**Personal Attributes or Competency Profile**

  

The Discovery Person

  

* Values Driven
* Optimistic
* Learns on the Fly
* Resilient
* Instils Trust
* People Savvy
* Drives Results
* Problem Solver
  

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Hospital Benefit Specialist

Role Overview  

**Why this role is critical to us**  

Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with  

clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in  

addition to any changes in service and products. Updating of Systems and correspondence.  

To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to  

consumers’ personal credit reports.

  

**What you’ll need to bring to the party**  

* Initiative and Responsibility
* People Management
* Execution
* Analysis and Judgment
* Innovation
* Effective Communication
* Constructive Teamwork
* Target Driven
* Customer Focus
* Accounting
* Familiarity with Ticket logging/tracking system
* Advance Microsoft Office (Word, Excel and PowerPoint)
  

**What you’ll be doing**  

* Customer Service
* Logging
* Investigations
* Closure
* My Credit Check
  

  

Experience and Skills  

* Grade 12 / NQF level 4
* Customer Service Certificate
* Contact Centre Experience
* Customer Service experience and track record.

  

  

About Experian  

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.


Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award\-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25\), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.


Experian Careers \- Creating a better tomorrow together

Consumer Care Learner

About the Role
  

As a Senior Specialist: Master Technician at Audi Sandton, you will take a pivotal role in maintaining and enhancing the performance of Audi vehicles. You will focus on diagnosing and resolving complex technical issues, ensuring that customer satisfaction and quality service are at the forefront of your responsibilities. This position blends technical expertise with a commitment to upholding Audi's reputation for excellence.  

  

Key Responsibilities
  

* Perform diagnostic troubleshooting and repairs on a range of Audi models, using advanced diagnostic equipment and software.
* Conduct comprehensive vehicle inspections and provide detailed reports on findings and suggested remedies.
* Identify and resolve technical issues efficiently, ensuring minimal downtime for clients while adhering to safety and quality standards.
* Collaborate with service advisors to communicate repair needs to clients effectively and provide updates on the status of work.
* Mentor and train junior technicians, fostering professional development and a culture of continuous improvement.
* Stay updated with the latest Audi technologies, tools, and best practices to enhance service delivery.
* Maintain accurate records of all repairs and services performed in compliance with company policies and procedures.
* Uphold the Audi brand standards by ensuring compliance with all company guidelines and expectations.

  

Requirements
  

* Trade qualification in motor mechanics or equivalent certification.
* Demonstrable experience working as a Master Technician, preferably with Audi or in a reputable automotive brand.
* Strong technical knowledge of vehicle systems and components, including electrical, mechanical, and electronic systems.
* Proven track record in diagnosing and repairing complex automotive issues with a commitment to quality and precision.
* Excellent problem\-solving skills, with the ability to think critically and apply effective solutions.
* Strong communication skills, enabling effective interaction with team members and customers alike.
* Valid driver’s license and a clean driving record.

  

Preferred Qualifications
  

* Certification as an Audi Master Technician or equivalent recognition.
* Experience with hybrid/electric vehicle technologies and systems.
* Additional training in customer service or sales techniques within the automotive industry.
* Familiarity with workshop management software systems and related technology.

  

Audi is committed to creating a diverse and inclusive workplace. In line with the Employment Equity Act, we encourage applications from all qualified individuals. We value each person's unique contributions and strive to foster a culture that embraces diversity at every level.

Senior Specialist: Master Technician - Audi Sandton

Job Description:
The successful candidate will be responsible to deliver an advisory service order to attend to non \- technical service activities accurately and timeously as per agreed standard operating procedures.
Specific Role Responsibilities:* To deal with all customers and coordinate service work and time
* To act as liaison between service customers and dealership
* To promote the sales of labour and parts
* Maintain service appointment list
* Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
* Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
* Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety\-related repairs)
* Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
* Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
* Settle customer complaints promptly
* Explain to the customer work performed and parts replaced when presenting the invoice
* Inform the Service Manager about trends in customer appointments, and shop performance
* Inform the sales department of the customers intention or possible intention to trade or sell
* Perform test drive after completion of repairs if necessary
* Attend training that the distributor provides for Service Advisor
* Maintain neat and tidy appearance for greeting customer
* Develop communication skills to reinforce customer relationship
* Conform to warranty policies
* Keep on top of work in progress
* Cash outstanding

Qualification and Experience:* Matric Certificate
* 3 \- 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
* Kia brand background would be an added advantage

Skills and Personal Attributes:* Occupational Health and Safety
* Trust and Integrity

Service Advisor Kia South Africa (Pty) Ltd - IMFRG - Fourways

**Overall Purpose of the Job:**


The Customer Service Manager is responsible for improving customer service quality, responsiveness, service consistency, and operational accountability across the shared services function supporting 104 schools.


The role is accountable for driving tactical service excellence initiatives across Billing, Collections, Cashbook, Procurement and Accounts Payable functions, while personally managing high\-risk and sensitive customer escalations involving parents, vendors, principals and bursars.


The incumbent will establish and maintain service standards, monitor SLA performance, analyse customer interaction trends, identify operational improvement opportunities and provide governance reporting to support service improvement and performance management interventions.


Operating within a “high\-net worth” customer contact centre framework, the incumbent will drive service excellence through recommending and implementing customer service policies, procedures and systems, interfacing with customers, complaint resolution, and providing training for staff.


This role plays a critical part in enhancing parent satisfaction, student retention, and overall brand advocacy.

 **Main Outputs and Responsibilities for this Position:**

**Customer Service Policy Implementation:**

* Review and standardise customer service policies, processes, and service standards across all supported education brands
* Implement and consistently embed customer service policies, procedures, and standards
* Ensure alignment with the Group’s customer experience strategy and service excellence objectives
* Embed a consistent and empathetic approach to servicing parents, students, and prospective customers.
* Ensure compliance with education sector requirements, policies, and regulatory considerations

**SLA Management \& Operational Reporting:**

* Define, monitor and report on service level performance metrics
* Develop and maintain operational service dashboards and management reports
* Monitor:
* + Response times
	+ Resolution times
	+ Ticket ageing
	+ Backlogs
	+ Escalation volumes
	+ Repeat complaints
	+ Customer satisfaction trends
	+ Service quality metrics
* Produce actionable reporting to support operational accountability and performance improvement interventions
* Provide reporting inputs to support formal performance management and PIP processes by line management
* Own end\-to\-end customer complaint and compliment management process

**Customer Service Delivery Support:**

* Oversee the effective handling of all inbound and outbound customer interactions across channels (phone, email, sms, chat, digital platforms)
* Ensure timely, accurate, and empathetic resolution of customer queries and complaints
* Manage complex or escalated cases, particularly those involving academic concerns, student wellbeing, or reputational risk
* Maintain accurate documentation of customer interactions, ensuring compliance and audit readiness
* Ensure teams maintain a strong understanding of academic offerings, school policies, enrolment processes, and support services
* Lead onboarding and continuous development of customer service staff
* Identify training needs across Shared Services and supported brands, particularly in customer experience, communication, and systems usage

**Quality Assurance and Service Governance:**

* Conduct quality reviews of customer interactions and service desk tickets
* Identify service delivery gaps and behavioural improvement opportunities
* Facilitate service review meetings with operational managers
* Maintain governance over service standards and SLA adherence
* Ensure consistency of customer engagement approaches across teams
* Drive accountability through transparent operational reporting and escalation governance

**Process Improvement \& Optimisation:**

* Analyse operational workflows and customer journeys across Shared Services functions
* Identify process inefficiencies, bottlenecks and recurring service failures
* Recommend and implement tactical process improvements
* Optimise Freshservice workflows, categorisation, escalation paths and ticket management practices
* Collaborate with operational managers to improve service delivery effectiveness

**Stakeholder Relations:**

* Partner with internal stakeholders (e.g., GSS teams, Admissions, Academic Teams, Finance, IT, Student Support Services, Customer Experience Teams) to resolve issues impacting the customer experience
* Collaborate with school and brand leadership to standardise and align GSS service delivery with brand\-specific needs and expectations
* Act as a bridge between Shared Services and individual schools/brands to ensure seamless service delivery
* Provide coaching and guidance to stakeholders on customer service best practices
* Serve as an escalation point for critical customer service issues

**Education:**

* Bachelor’s degree in business administration, Operations Management
* Bachelor’s Degree (BA/Bcom) Marketing and Communication

**Experience:**

* 5 to 8 years’ experience in Experience in Customer Service/ Support, or
* 5 to 8 years’ experience in Experience in Service Delivery, or
* 5 to 8 years’ experience in Experience in Operational Excellence environments i.e. Shared Services
* 2 to 3 years’ experience in Management Responsibility including customer complaints \& escalations, SLA driven operational \& performance reporting.
* 2 to 3 years’ experience in Experience using service desk/ticketing platforms i.e. such as FreshService (advantageous)

Customer Service Manager

WE ARE HIRING A CUSTOMER SERVICE AGENT
   

  

 Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?
   

  

 If so, you’ve probably experienced a TLC Worldwide campaign \- without even knowing it.
   

  

 At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience\-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all\-in\-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.
   

  

 We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000\+ rewards, and a unique ability to drive measurable ROI for brands.
   

  

 We’re 400\+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work \- and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.
   

  

**Here are a few things that we've got to offer:**
* Dynamic \& collaborative team in a creative environment with exposure to global clients \& colleagues \- Check out our clients
* Weekly webinars to support your development through our People Academy
* Annual TLC Wellness Week and programmes throughout the year
* TLC Culture Club \- including seasonal social events, tasty lunches \& more
* TLC Gives Back \- volunteering opportunities, including off site visits and volunteering leave
* TLC Rise \- supporting and empowering women into leadership roles
* 'Frankies' \- Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
* TLC Owner's Club \- Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme


 Our customer service team maintains and enhances the client's reputation through excellent customer service, ensuring customers get the best TLC experience possible
   

  

**What you'll be doing:**
* Be the first point of contact for customers, answering queries promptly and professionally.
* Understand campaign mechanics and guide customers with confidence.
* Manage bookings, liaise with suppliers, and keep customers informed every step of the way.
* Collaborate with internal teams to ensure campaigns run smoothly.
* Maintain accurate records and ensure compliance with Data Protection Regulations.


**Who we're looking for:**
* Excellent communication and interpersonal skills.
* Organised, detail\-oriented, and able to multitask.
* Previous experience in a call centre or sales\-led environment.
* A proactive problem\-solver with a positive attitude.
* Comfortable with change and ready to thrive in a fast\-paced environment.


 Being a people\-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
   

  

 At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.
   

  

 A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
   

  

 If you're excited by everything we've told you, then it's time to apply!

Specialising in premium pet foods and accessories, Absolute Pets is the leading pet retailer in South Africa with over 200 stores across the country.


Our team of experts is looking for passionate and driven sales assistants to join the Absolute Pets family at one of our growing stores in Morningside**.**


If you want to join our team, these are a few of the key areas that you will need to be responsible for:


* Provide our customers with world class service
* Ensuring the store is fully stocked and orders placed accordingly
* knowledge of administration and IT systems
* Adhering to all company policies and procedures
* Its important that you have a passion for retail and love for animals. ( We will train you in all the products)


To join the Absolute Pets Team you should check all of the requirements :


* Matric or equivalent
* One year retail/sales (This would be advantageous \- )
* Verbal communication skills
* Must be able to work flexible retail hours.
* Ability to carry and pack stock
* Hardworking
* Interactive and engaging
* Reliable, trustworthy and dependable
* Passionate

Retail sales Assistant

Customer Service and Sales Representative Employment type: Permanent, Full Time Work model: Fully Remote (Work from home) Purpose of the role: First point of contact for our customers, providing professional support and ensuring a positive customer experience. Candidate has to be customer-focused, service orientated, with soft - sales skills to join our service team. Key requirements: German language – both Verbal & Written skills South African Citizen or Permanent residence permit / holders wi…

Customer Service Jobs in Sandton - Page 2

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