Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

If managing imports, coordinating freight, and ensuring compliance is your strength, you could be our next Import Controller \- Junior  

  

**This role is based at our Head Office \- Linbro Park(JHB)** **Education**

* Matric
* 1\-year freight forwarding related qualification at NQF level 3 and 4

 **Knowledge and experience**

* Minimum of 5 years import controlling experience in the Clearing and Forwarding Industry with proven track record of end\-to\-end process execution
* Incoterms 2020 and Geographic locations
* Knowledge of commercial, transport, carrier \& depot and statutory body documents \& stamps
* Sound knowledge of seafreight and airfreight shipment types.
* Sound knowledge of claims/insurance processes.
* Knowledge and interpretation of rate structure
* National currencies and international codes
* CargoWise experience would be beneficial
* Computer literacy (MS Word, Excel and Outlook)
* Good Interpersonal skills and good communication skills (written \&verbal)
* Situation analysis and problem solving
* Client orientation
* Accuracy, Punctual and attention to detail
* Time Management. Deadline Driven
* Ability to work in pressurised environment

**Advantageous attributes**

* Customer service orientation \- Able to handle a demanding customer environment.
* Good problem solving and decision\-making skills.
* Dynamic self\-starter that doesn’t need to be told what to do and how to do it.
* Attention to detail and handle pressure.
* Can communicate with the team and contribute to the overall success of the team.

 **Overall responsibilities include**

  

* Forwarding of shipment
* Clearing of shipment
* Transport Coordination
* Invoicing and administration of shipment file
* Arrange insurance cover and process claims.
* Comply with the requirements of the quality management system.
* Ad hoc

Import Controller - Junior

### **Job Description**


We are looking for a well\-groomed individual who is extremely target driven with a high regard for customer service. Your strong communication skills, high energy levels and love for beauty will make you a good candidate for this Cosmetics Consultant position.### **Key Responsibilities**


Weekly and monthly sales targets Make over’s Know products of your counter and other houses Admin and paperwork Stock take and stock counts Housekeeping (i.e. keeping the counter clean) Liaise with Representatives Promotions and events### **Qualifications and Experience**


Experience / Knowledge: 1 year experience working with cosmetic products Basic understanding of how to do makeovers### **Competencies**


Excellent communication skills Good admin knowledge Target driven

Cosmetic Consultant - Lancôme - Truworths Sandton City

**Kickstart Your Career as a Customer Care Consultant**


Got your matric? Great energy? Ready to learn, grow and build a real career?  

Then this opportunity is for *you*.

**Location :** Sandton, Johannesburg.


At **Rewardsco**, our Customer Care Consultants are the heartbeat of our business. You’ll be the friendly voice our customers trust, helping them solve problems, get answers and leave every interaction feeling supported.


No two days are the same – and that’s what makes it exciting.

**What You’ll Be Doing**


You’ll be trained to:

* Be the first point of contact for customers, handling incoming calls with confidence and professionalism
* Listen, understand and resolve customer queries and complaints effectively
* Provide accurate information about products and services
* Turn challenges into positive experiences by offering the best solutions
* Build strong, trusted relationships through clear and friendly communication
* Go the extra mile to engage and retain customers
* Work closely with your team and team leader to deliver excellent service
* Play an important role as a brand ambassador for Rewardsco

**What We’re Looking For**


You’ll thrive in this role if you are:

* Positive, energetic and eager to learn
* Disciplined, organised and able to manage your time well
* Comfortable working in a fast\-paced, target\-driven environment
* A good listener with strong attention to detail
* Customer\-focused and able to adapt to different personalities
* A team player who’s motivated to grow

  

**Requirements**  

* **Matric (essential)**
* 12 months customer service experience within a call centre/BPO is required
* Excellent telephone etiquette and communication skills
* Clear criminal record
* Reside in Gauteng (this role is based in Sandton)

  

**Benefits**  

Comprehensive Health and Wellness: Free access to Kaelo Health Medical Insurance, Financial Wellness Support, Mental Health Counselling and on\-site Pharmacy with an in\-house Nurse


Top\-Tier Resources and Amenities: Work with world\-class technology, enjoy three in\-house restaurants and take advantage of discounted grocery staples

**Why Rewardsco?**


Because this is more than just a job – it’s a **career launchpad**.  

We invest in our people, provide ongoing training, and create opportunities for growth for those who show commitment and potential.


If you’re ready to bring the energy, learn new skills and build a future you can be proud of – **we want to hear from you**.

**Apply now and start your journey with Rewardsco.**


Click this link to apply via our Careers Portal: https://www.rewardscocareers.com/search\-jobs/


By applying for this role you are accepting Rewardsco’s Terms and Conditions. Click here to view them:


https://www.rewardscocareers.com/wp\-content/uploads/2025/01/Rewardsco\-Group\-Privacy\-Policy.pdf

Customer Care Consultants (FTC - 12 months)

**Company Description** **CREATIVITY IS OUR SUPERPOWER.** It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

 **Job Description** **The Opportunity:**


The Associate Manager – Key Account is responsible for driving sustainable sales growth by developing and executing customer strategies across assigned accounts. The role partners closely with internal cross\-functional teams and customers to deliver commercial objectives, ensure operational excellence, and strengthen long\-term customer relationships.

**What Your Impact Will Be:**

* Develop, optimize, and execute strategic account plans to drive sustainable growth across assigned customers and channels.
* Build accurate sales forecasts, manage demand planning, and prepare customer orders to ensure optimal stock availability.
* Conduct market, customer, and competitor analysis to identify growth opportunities, mitigate risks, and support commercial decision\-making.
* Serve as the primary point of contact for customers regarding orders, logistics, inventory, payments, and day\-to\-day commercial operations.
* Monitor and analyze key commercial KPIs and implement actions to accelerate business performance.
* Plan and execute customer marketing initiatives and promotional activities in collaboration with the Retail Marketing team.
* Partner with Supply Chain, Finance, Customer Service and Retail Marketing to ensure excellent execution and customer satisfaction.

**Key Relationships:**

* Internal: Sales, Retail Marketing, Supply Chain, Customer Service, Finance and Demand Planning.
* External: Key retail customers, distributors and business partners.

  

**Qualifications** **What We’re Looking For:**

* Ability to work effectively within a large international matrix organization.
* Strong commercial acumen with a customer\-centric mindset.
* Excellent planning, project management and execution skills.
* Results\-oriented with a proactive, flexible and determined approach.
* Strong analytical and problem\-solving capabilities.
* Excellent communication, collaboration and stakeholder management skills.
* Ability to work independently while managing multiple priorities.

**Requirements:**

* Bachelor's degree in Business Administration, Marketing, Sales or a related field.
* Minimum of 5 years' commercial experience, preferably within Toys, FMCG, Licensed Consumer Products, Apparel, Health \& Beauty or related industries.
* Experience in an international and cross\-cultural business environment.
* Fluent in written and spoken English.
* Advanced analytical skills and proficiency in Microsoft Excel; experience with sales planning and reporting tools is an advantage.
* Experience working with e\-commerce customers or online retail channels is preferred but not required.

**Success Measures:**

* Achievement of sales and profitability targets.
* Forecast accuracy and operational execution.
* Growth of assigned customer accounts.
* Customer satisfaction and relationship management.
* Execution of promotional and commercial plans.
* Effective cross\-functional collaboration.

  

**Additional Information** **What We Offer:**

* Gross annual salary range of ZAR 864,000 \- ZAR 1,026,000\.
* Monthly car allowance
* Mobile phone allowance
* Employee assistance program: Access to Modern Health, Headspace, and Maven
* Medical Aid
* Seasonal gifts

*Mattel’s total compensation package is based on objective, gender\-neutral criteria such as job grade, work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel South Africa (pty) Ltd.’s total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.*  

  

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! You may be just the right candidate for this or other roles.  

  

**How We Work:**  

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

* **We collaborate:** Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
* **We innovate:** At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
* **We execute:** We are a performance\-driven company. We strive for excellence and are focused on pursuing best\-in\-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

**Our Approach to Flexible Work:**  

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in\-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

**Who We Are:**  

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher\-Price, American Girl, Thomas \& Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.


Mattel’s award\-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.


Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.  

  

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.


Videos to watch:  

The Culture at Mattel  

Corporate Philanthropy

Associate Manager – Key Account (12-Month Fixed-Term Contract)

**About the opportunity**
=========================


We’re looking for a Lead Full Stack Developer to be the senior\-most hands\-on engineer in a delivery team. You’ll personally design and build the most complex, highest\-risk features across the web and back\-end services that power Core Group’s omnichannel platform, while raising the technical standard of the wider engineering team through strong design, code review and mentorship.

**What you’ll be doing**
========================

* Design and build complex end\-to\-end features across Angular/React front ends, .NET/C\# and Node.js services, and SQL/NoSQL data stores.
* Contribute production code regularly and set the technical standard by example.
* Build and maintain back\-end APIs and services used by web and native mobile clients, with clean, well\-versioned contracts.
* Translate solution architecture into detailed component, API and data designs that the team can implement.
* Lead code and peer reviews, champion automated testing, clean code, maintainability and secure engineering practices.
* Mentor engineers and help strengthen technical craft without formal line\-management responsibility.
* Design and build integrations between e\-commerce, trade\-in and POS and core ERP/OMS/WMS/CRM platforms using Azure integration technologies.
* Support production issue resolution and technical readiness for peak trading and major product launches.

**Technology stack**
====================

* Front end: Angular and React
* Back end: .NET / C\# and Node.js
* Data: SQL Server, PostgreSQL and Cosmos DB
* Cloud: Microsoft Azure
* Integration: Azure Integration Stack with ERP / OMS / WMS / CRM platforms

**What we’re looking for**
==========================

* Degree in Computer Science or a closely related field, or equivalent practical experience.
* 8\+ years in full\-stack software development, including recent experience as a senior or lead engineer.
* Deep hands\-on experience across Angular, React, .NET/C\#, Node.js, SQL Server, PostgreSQL and/or Cosmos DB.
* Strong Azure and integration experience, including API design and versioning.
* Excellent technical design, code\-quality, testing and secure\-coding discipline.
* Strong problem\-solving skills and the ability to mentor and influence other engineers.

**Advantageous**
================

* Retail, e\-commerce, POS or omnichannel experience.
* Experience building on Azure and the Azure Integration Stack at scale.
* Experience delivering through high\-demand events such as product launches and peak trading.

**What will make you successful**
=================================


You are still deeply hands\-on, enjoy the most difficult technical work and naturally raise the quality of everyone around you.

**How we work**
===============


We value customer focus, getting things done, teamwork, innovation, integrity, passion and embracing differences. We’re looking for people who bring those values into the way they solve problems, collaborate and deliver.

**Please note:** These roles may require occasional out\-of\-hours support during peak\-trading and major product\-launch windows, as well as occasional travel between offices or supported markets.


If this sounds like the kind of challenge you’re ready for, we’d love to hear from you.

Lead Full Stack Developer

**About the opportunity**
=========================


Core Group is looking for a Senior Full Stack Developer to deliver complex features across the web front ends and back\-end services of our omnichannel platform. You’ll work across e\-commerce, trade\-in, POS and integrations to core retail and wholesale systems, taking ownership of the harder work in the backlog while supporting less\-experienced developers through strong technical guidance and code review.

**What you’ll be doing**
========================

* Deliver complex features end to end across Angular/React front ends and .NET/C\# or Node.js back ends with minimal supervision.
* Own feature\- and component\-level technical design within the architecture and patterns defined by the solution architecture team.
* Lead and participate in code reviews, helping to raise code quality across the team.
* Build secure, reliable and performant features that can withstand peak trading and major product\-launch demand.
* Contribute to backlog refinement and estimation, help unblock peers and participate fully in Agile delivery.
* Mentor junior and intermediate developers and share technical knowledge across the team.
* Design and consume APIs used by web and native mobile clients.

**Technology stack**
====================

* Front end: Angular and React
* Back end: .NET / C\# and Node.js
* Data: SQL Server, PostgreSQL and Cosmos DB
* Cloud: Microsoft Azure
* Integration: Azure Integration Stack with ERP / OMS / WMS / CRM platforms

**What we’re looking for**
==========================

* Degree in Computer Science or a closely related field, or equivalent practical experience.
* 5–8 years building and shipping software, including complex features delivered end to end.
* Strong hands\-on experience across the web and back\-end stack: Angular/React, .NET/C\#/Node.js and relational/NoSQL data stores.
* Strong technical design and independent problem\-solving ability.
* Good automated\-testing, secure\-coding and code\-review discipline.
* Ability to mentor less\-experienced developers and collaborate effectively with technical and non\-technical stakeholders.

**Advantageous**
================

* Retail, e\-commerce, POS or omnichannel experience.
* Experience building on Microsoft Azure.
* Exposure to APIs used by multiple client applications, including web and mobile.

**What will make you successful**
=================================


You enjoy owning difficult work, solving problems independently and helping a team consistently ship high\-quality software.

**How we work**
===============


We value customer focus, getting things done, teamwork, innovation, integrity, passion and embracing differences. We’re looking for people who bring those values into the way they solve problems, collaborate and deliver.

**Please note:** These roles may require occasional out\-of\-hours support during peak\-trading and major product\-launch windows, as well as occasional travel between offices or supported markets.


If this sounds like the kind of challenge you’re ready for, we’d love to hear from you.

Senior Full Stack Developer

**About the opportunity**


We’re looking for an early\-career Full Stack Developer who is ready to learn fast and contribute to real production software. You’ll work across the web front ends and back\-end services of Core Group’s omnichannel platform, delivering well\-scoped development tasks with guidance and regular review from experienced engineers.  

  

**What you’ll be doing**

* Deliver well\-scoped development tasks across Angular/React front ends and .NET/C\# or Node.js back ends.
* Contribute to technical solutions for assigned work with guidance from senior engineers.
* Follow engineering standards, patterns and code\-review feedback consistently.
* Write unit tests for your work and follow secure\-coding and QA practices.
* Take part in Agile ceremonies, communicate progress clearly and work collaboratively with the team.
* Actively build your skills across the full stack through hands\-on delivery, training and feedback.

**Technology you’ll be exposed to**  

* Front end: Angular and React
* Back end: .NET / C\# and Node.js
* Data: SQL Server, PostgreSQL and Cosmos DB
* Cloud: Microsoft Azure
* Integration: Azure Integration Stack and REST APIs

**What we’re looking for**  

* Degree, diploma or equivalent qualification in Computer Science, Software Engineering or a related field — or demonstrable equivalent through projects or a bootcamp.
* 0–3 years of software development experience; internships, academic projects and strong personal projects are relevant.
* Exposure to at least one front\-end framework (Angular or React) and one back\-end technology (.NET/C\# or Node.js).
* Understanding of HTML, CSS, REST APIs and Git.
* Basic testing and debugging skills.
* A strong learning mindset, willingness to apply feedback and a collaborative team\-first attitude.

**Advantageous**  

* Retail, e\-commerce, POS or omnichannel exposure.
* Experience or project exposure to Microsoft Azure.
* Exposure to designing or consuming APIs used by web and mobile applications.

**What will make you successful**  

You are curious, dependable and eager to grow your craft while delivering useful software as part of an experienced engineering team.  

  

**How we work**


We value customer focus, getting things done, teamwork, innovation, integrity, passion and embracing differences. We’re looking for people who bring those values into the way they solve problems, collaborate and deliver.

**Please note:** These roles may require occasional out\-of\-hours support during peak\-trading and major product\-launch windows, as well as occasional travel between offices or supported markets.


If this sounds like the kind of challenge you’re ready for, we’d love to hear from you.

Junior Full Stack Developer

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!


**WHY WORK FOR US?**


Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.


Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined


**Description:**


The Demi Chef is responsible for the preparation of food for guests under the supervision of the Section Chef de Partie. The main component of the position is food production.


**Minimum** **Requirements:**


* Matric
* Culinary Arts Diploma or similar
* Hands on Problem Solving approach and the ability to remain calm under pressure
* Customer service driven with outstanding communication and active listening skills
* Ability to work as part of a team, as well as independently
* Honest and trustworthy beyond approach
* Great attention to detail
* Presentable/Professional appearance and well spoken
* Team Player who leads by example
* Proactive in approach
* Interpersonal skills
* Think creatively
* Apply professional, product or technical expertise


Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

Demi Chef de Partie

**Who we are and what we’re looking for**

  

The holiday rush is coming, and we are looking for high\-energy, friendly, and reliable people to join our wonderful store teams for the upcoming festive season! You'll be helping our customers find moments of joy at home, offering outstanding and memorable service, while selling our beautiful products. Yes, we sweat the small stuff and work hard at making sure that our customers get the sort of experience that they want when they walk through our doors.

  

We are specifically looking for teammates who can commit to the entire period of **November 2026 to December 2026\.**

  


**Who you are**


* You feel energised when you talk about food, cooking and entertaining
* You are self\-motivated, driven, obsessed with the details and love to cook and entertain
* You have a strong sense of responsibility for creating a memorable experience and working alongside a team representing our retail brand in every way possible
* You are goal\-driven and want to experience a groundbreaking team that can help you reach those goals
* You love to share knowledge and feel that something great has been achieved when people leave the store smiling

  


**What your role would be**


* Offering and executing a high level of customer service to any customer that enters our store, making sure that each visit is a unique interaction
* Making our store an inviting and intriguing space which showcases our brand and our range of products in the best possible way
* Wrapping a large number of gifts for our customers who purchase with us
* Contributing to the cleanliness of our store environment
* Dealing with and resolving any customer queries
* Following the internal process for stock receipt, storage and merchandising

  


**What experience and skills you need for the role**


* Grade 12 / Matriculation
* Previous experience working for a luxury brand (seasonal or permanent) is advantageous but not essential.

  

If you love interacting with people, thrive in a fast\-paced environment, want a bit of work exposure for the summer break or a bit of extra income, and love spreading holiday cheer, we definitely want to hear from you. You bring the energy and hard work, we'll bring the spatulae and pancake mix.

 **Our values:**

  

* **Integrity** \- We’re the same all the way through
* **Fun** \- We enjoy the time we spend together and what we do
* **Collaboration** \- Honouring each other's strengths makes our team stronger
* **Excellence** \- Continuous Improvement

  


**Environment \& Pay:**

  

* Fully\-equipped, communal kitchen where you can use the tools that we sell
* A fully\-stocked tea/coffee station
* R 30 per hour

  


*Yuppiechef is a member of Mr Price Group Limited, an equal opportunity employer, and is committed to Employment Equity. By applying for this role, you agree with our* *terms and conditions.*

Sales Assistant - Fourways Mall

Key Responsibilities

Sales presentations and relationship building skills

Strong customer service and communication skills

New business development skills

Excellent interpersonal and negotiation skills

Ability to work independently and as part of a team

**Requirements**

Prior experience in sales or customer service is ESSENTIAL

Own RELIABLE transport and able to travel

Microsoft experience

SAP experience beneficial

Grade 12 certificate

Job Type: Permanent

Work Location: In person

Technical Sales Representative / JHB Sales

Are you passionate about delivering exceptional customer experiences and building strong relationships? **Meridian Wine Distribution** is looking for a **Customer Service Agent** based in **Sandton, Gauteng** to join our team. If you are professional, customer\-focused, detail\-oriented and thrive in a fast\-paced environment, we’d love to hear from you.

**Key responsibilities****:**

* Attend to customer queries relating to orders, deliveries, order status, and service matters.
* Resolve customer queries accurately and within agreed service timelines.
* Escalate unresolved or complex queries to the Customer Service Supervisor or relevant department.
* Keep customers informed of query progress and outcomes where required.
* Build and maintain professional relationships with customers and clients.
* Liaise with customers to understand order requirements and service expectations.
* Communicate service updates clearly and professionally.
* Support customer satisfaction through responsive and helpful service.
* Ensure valid orders are captured and processed within required timelines to protect revenue.
* Reduce financial risk by preventing order capture errors and incorrect processing.
* Support accurate order processing for accounts affected by credit or finance holds.
* Escalate order, account, or processing issues that may impact billing or delivery.
* Capture all customer orders received via email and telephone accurately in the BC system.
* Ensure orders received before cut\-off times are captured daily.
* Action and clear order inbox emails by close of business.
* Confirm that order details are complete before processing.
* Capture customer order lines accurately in accordance with SOPs and order capture accuracy requirements.
* Check order information before releasing orders for processing.
* Minimise order errors linked to incorrect products, quantities, pricing, or delivery details.
* Correct or escalate order discrepancies timeously.
* Monitor open sales orders in BC and action them in accordance with SOPs.
* Release or delete open sales orders where required.
* Ensure all open sales orders are resolved by close of business, weekly cut\-off, and month\-end.
* Follow up on partial orders to support accurate and timely order fulfilment.
* Capture sales quotes accurately in accordance with SOPs.
* Convert sales quotes to sales orders where required.
* Ensure quote\-to\-order conversion is completed accurately and timeously.
* Maintain accurate records of sales quote activity.
* Identify customer accounts placed on hold.
* Initiate queries with Finance by recording required details on the Blocked Accounts shared document.
* Follow up on blocked account matters where required.
* Communicate account\-related delays to relevant stakeholders professionally.
* Manage customer service inboxes using appropriate email etiquette.
* Action emails timeously and ensure inboxes are cleared by close of business.
* Send email order confirmations in accordance with SOPs.
* Maintain clear, professional, and accurate written communication.
* Answer incoming calls within agreed service levels.
* Apply professional telephone etiquette during all customer interactions.
* Transfer or escalate calls to the appropriate person or department where required.
* Support call handling targets, including answer time and abandoned call rate.
* Answer incoming calls within agreed service levels.
* Apply professional telephone etiquette during all customer interactions.
* Transfer or escalate calls to the appropriate person or department where required.
* Support call handling targets, including answer time and abandoned call rate.
* Answer incoming calls within agreed service levels.
* Apply professional telephone etiquette during all customer interactions.
* Transfer or escalate calls to the appropriate person or department where required.
* Support call handling targets, including answer time and abandoned call rate.
* Manage daily workload to maintain quality and productivity standards.
* Plan and prioritise tasks according to cut\-off times and customer service requirements.
* Demonstrate flexibility when responding to changing business or departmental needs.
* Balance individual objectives with team and organisational priorities.
* Manage daily workload to maintain quality and productivity standards.
* Plan and prioritise tasks according to cut\-off times and customer service requirements.
* Demonstrate flexibility when responding to changing business or departmental needs.
* Balance individual objectives with team and organisational priorities.
* Manage daily workload to maintain quality and productivity standards.
* Plan and prioritise tasks according to cut\-off times and customer service requirements.
* Demonstrate flexibility when responding to changing business or departmental needs.
* Balance individual objectives with team and organisational priorities.

 **Education and experience:**

* Grade 12 or equivalent.
* Minimum 1 year call centre or customer service experience.
* Customer service, query management, order placement, and ERP system experience.
* Computer literacy; experience using ERP/order management systems beneficial.
* Valid right to work in South Africa; passed credit and criminal checks where required.
* Ability to work under pressure during high\-volume order periods.

  

If you’re commercially driven, execution\-focused and passionate about creating standout brand experiences, we’d love to hear from you.  

  

Please do not apply for the position if you do not meet the minimum requirements.

  

Should you not receive a response to your application within **two weeks**, please consider your application **unsuccessful**.

Customer Service Agent | Meridian Wine Distribution | Sandton | Gauteng

**Duties and Responsibilities:**

  

* Assisting in managing all aspects of a store
* Maximizing turnover and profit
* Minimise shrinkage by monitoring stock related risks.
* Deliver exceptional customer service by implementing customer experience strategy.
* Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
* Innovative visual merchandising to optimize sales.
* Implement all company policies and procedures.
* Maintaining health \& safety practices
* Optimize team through creating an inspiring environment.
* Align team members to Company culture and create fun.

 **Behavioural Requirements:**

  

* Honesty in dealing with cash or finances.
* Inspirational leadership \& passion
* Taking ownership
* Building \& maintaining relationships
* Innovation \& ability to deal with change management.
* Thinking adaptability

 **Minimum Requirement.**

  

* 3 years of Management retail experience
* Matric or Equivalent
* Microsoft – Computer Proficiency
* Clear Criminal record
* Ability to communicate effectively at all levels.

Assistant Leader - Poetry - Sandton

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share\-and\-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
  

  

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work\-life balance and flexibility through our Hybrid Work Model .


**Job Description**
===================

**Key Responsibilities May Include:**

* Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
* Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
* Collaborate with cross\-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
* Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
* Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
* Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
* Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
* Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.

At CHEP, we're looking for a commercially minded professional who thrives on building relationships, uncovering opportunities, and helping customers succeed.


As a **Virtual Account Manager** , you'll own a portfolio of customer accounts and act as a trusted advisor to customer stakeholders. Using data, commercial insight, and proactive engagement, you'll help customers optimize performance while identifying opportunities to grow and strengthen the partnership.


This is an exciting opportunity to join an innovative team and play a key role in shaping the future of customer engagement at CHEP.


**What You'll Be Doing**
------------------------

* Managing a diverse portfolio of customer accounts through a fully virtual engagement model, requiring a blend of commercial insight, operational leadership, analytical expertise, and customer relationship management excellence.
* Operating across a broad customer landscape and multiple stakeholder groups, the role is responsible for balancing revenue growth, customer retention, operational performance, and risk mitigation while consistently delivering an exceptional customer experience and service standard.
* Translating complex business data into actionable insights, identifying emerging trends and growth opportunities, and influencing both customer and internal stakeholder decision\-making through effective virtual engagement and strategic collaboration.
* As a key member of the National Sales Effectiveness team, the VAM will partner closely with Commercial Sales, Finance, Supply Chain, Logistics, Operations, and Customer Support functions to deliver integrated solutions, optimise portfolio performance, and support strategic business objectives.
* Success in this role requires strong stakeholder engagement capabilities, digital relationship management expertise, commercial acumen, and the ability to effectively prioritise and navigate competing demands within a dynamic, data\-driven environment.
* During the first 12 months, you'lll play a pivotal role in embedding and optimising the virtual account management model, strengthening portfolio health and customer retention strategies, enhancing Salesforce adoption and data integrity, identifying and unlocking revenue growth opportunities within existing accounts, advancing reporting and business intelligence capabilities through Power BI and related analytics tools, and contributing to initiatives focused on customer value creation, operational efficiency, and continuous improvement.

**What We're Looking For**
--------------------------

* 3\-5 years' experience in Account Management, Customer Success, Business Development, Sales Support or Customer Relations.
* Experience engaging with management\-level stakeholders.
* Proven commercial acumen and customer focus.
* Demonstrated ownership of customer outcomes, projects or portfolios.
* Strong Excel and analytical skills.
* Advanced proficiency in CRM platforms, preferably Salesforce, together with strong analytical, reporting, and business intelligence capabilities using Microsoft Excel, Power Pivot, Power BI, and related reporting tools, is essential
* Tertiary Qualification in Business Management, Commerce, Marketing, Supply Chain \& Logistics or related discipline
Bring your commercial mindset. Build meaningful customer partnerships. Deliver measurable impact.
\#LI\-BM1


**Remote Type**
===============

Hybrid Remote
**Skills to succeed in the role**
=================================

Account Management, Adaptability, Building Rapport, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Negotiation, Our Business, Relationship Management, Sales Communications, Taking Ownership, Teamwork, Understand Customers, Value Propositions
**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.**

**Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at** **recruitment@brambles.com.**

Virtual Accounts Manager

**Are you ready to join our team?**

**Meridian Wine Merchants** is looking for a **Sales Representative** to join our team in **Gauteng**. We are seeking a motivated, confident and customer\-focused individual with a passion for sales, wine and building strong professional relationships. If you are driven, energetic and enjoy working in a fast\-paced environment, this could be the perfect opportunity for you. We’re looking for someone who is proactive, organised, target\-driven and committed to delivering an excellent customer experience.

**Key responsibilities:**

* Sales targets are consistently achieved across the allocated territory.
* Agreed wine listings and distribution targets are successfully implemented and maintained.
* Every customer receives consistent execution against Meridian standards.
* Products are available, correctly merchandised and visible at every customer.
* Customer master data, wine lists, pricing and CRM information remain accurate and current.
* Promotions, tastings, displays and trade activities are executed to agreed standards.
* Customer issues are resolved promptly while maintaining strong customer relationships.
* Sales standards, reporting and SOPs are consistently followed.

**How outcomes are delivered**

* Own and achieve daily, weekly and monthly sales targets across the allocated customer base.
* Secure agreed product listings, increase distribution and maintain approved wine listings across allocated customers.
* Execute structured customer visits aligned to approved routing plans, call cycles, and territory coverage requirements.
* Execute customer business plans, promotional programmes, agreed pricing and commercial initiatives across the customer base.
* Implement approved wine list recommendations, maintain current listings and ensure agreed portfolio standards are executed within customer outlets.
* Resolve customer enquiries, stock issues, pricing queries and service concerns promptly while maintaining excellent customer satisfaction.
* Build trusted day\-to\-day customer relationships through consistent service, responsiveness and execution excellence.
* Execute every customer visit according to Meridian's approved sales call process.
* Monitor and maintain shelf health, pricing accuracy, planogram compliance, display standards, and product visibility within outlets.
* Generate customer orders, process orders accurately and ensure complete order follow\-through.
* Capture customer visits, shelf audits, pricing checks, display photos, order activity, and customer feedback accurately in real time.
* Maintain accurate customer master data, contact details, outlet information and customer segmentation.
* Execute promotional campaigns, tastings, displays, POS placement and trade marketing initiatives according to agreed standards.
* Maintain accurate customer wine list information and ensure approved portfolio changes are implemented.
* Report competitor activity, pricing, customer feedback and execution opportunities.
* Ensure proper usage, care, and compliance of handheld devices, sales tools, promotional materials, and operational equipment.
* Work closely with the Wine Sales Specialist\& KAMs to execute premium category initiatives while providing execution feedback.
* Support the Regional Sales Operations Manager through execution feedback, market intelligence, operational reporting, and issue escalation.
* Maintain disciplined use of RepForce, TrueData, CRM systems and handheld technology.
* Adhere to company policies, operational procedures, route compliance requirements, and execution standards consistently.

**Education and Experience:**

* Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management.
* Basic proficiency in Microsoft Office, handheld sales technology, CRM systems (Salesforceetc), pricing audits, merchandising execution, and real\-time field reporting.
* Valid driver’s license and legal right to work in South Africa.


If you’re ready for your next career opportunity and believe you have what it takes to make a difference, we’d love to hear from you. Apply today and take the next step in your career with Meridian Wine Merchants!

  

Please do not apply for the position if you do not meet the minimum requirements.

  

Should you not receive a response to your application within **two weeks**, please consider your application **unsuccessful**.

Sales Representative | Meridian Wine Merchants | Gauteng

Business Unit: Discovery Health
Function: Development (Oracle/Delphi/Magic/etc)
Date: 31 Aug 2026
Discovery – Health Systems (DHS)
Senior Developer \- Acquisition \& Billings

  

**About Discovery**  

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  

**About Discovery Health Systems (DHS) – Acquisition \& Billings**  

The Acquisition \& Billing and Admin team within Discovery Health Systems (DHS) is a world class software development center of excellence that enables Discovery Business to use digital transformation as a competitive advantage. It focuses on rapid, quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast\-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development. The Acquisition \& Billings systems team focuses on building robust and efficient solutions catering for the swift and accurate onboarding of new clients, key underwriting systems focusing on managing the risk and wellbeing of existing and new clients. Effortless, cognitive and digital solutions for the administration of existing insurance clients and through integration with worldwide partners such as SAP; facilitation of the collection and control of client’s subscriptions and management of financial billings.  

**Key Purpose**
Work closely with a passionate development team to design, develop and maintain Java based solutions for a dynamic, multi\-national company that sets the benchmark in its industry. The DHS Acquisition \& Billing and Admin Dev team translates the customer requirements into executable code without errors; finding effective software solutions to technical issues. The role of the Java Developer is to provide the most effective solutions and designs to ensure the application performs the functions as required by business releasing source code with zero defects. The role also extends to the coaching and development of other Developers during the code review process to understand and apply the DHS coding standards.  

**Areas of responsibility may include but not limited to:**  

The successful candidate will be required to perform but not limited to the following key outputs in respect of the Enterprise Architecture portfolio:
* Implement the technical specification using the relevant development language
* Produce source code by applying the DHS technical standards and referencing systems exposed
* Develop, test, and maintain high\-quality application software
* Analyse, maintain and enhance existing application and troubleshoot issues.
* Assist with the production of technical specifications and designs
* Promote new technologies and share knowledge within the team.
* Recommend improvements to development processes, contribute to implementation plans, and assist in rollout
* Perform code reviews.
* Consulting with the BA and Architect teams on technical issues encountered
* Document logic and comments inside code
* Documentation of database structure, rule changes and updating configuration files
* Conduct unit testing, review error logs as well as review and correct defects found
* Participate in the process of reviewing code for consistent application of standards, logic and effective use of libraries as well as reusable aspects of the application
* Coaching and team collaboration with other Developers to instill an understanding and application of the DHS coding standards
* Perform defect root cause analysis by responding to the Incidents team, logging issues appropriately and conducting preliminary analysis
* Integrate with internal legacy systems and 3rd party of the shelf systems and ensure the end to end solution is effective
* Performance testing
* Implement the security standards based on the DHS policies
  

**Competencies**  

The successful candidate must demonstrate the following competencies
* Self\-starter who takes ownership, is accountable, and is able to work with minimal supervision.
* Passionate about technology and development.
* Results oriented with the ability to work under pressure and juggle multiple concurrent projects with changing priorities and deadlines
* Strong analytical and problem solving skills.
* Able to deal with complexity and migrate between detailed and high level requirements.
* Excellent written and verbal communication skills.
  

**Education and Experience**  

* Matric with English and Mathematics
* Minimum IT degree level education (BCom or BSc in information systems or computer science)
* Minimum of 3\+ years’ Java experience systems development experience.
* Experience with Java, Spring, Spring Boot, Spring Cloud, ORM, Angular, Maven, Git.
* Strong experience in SOAP, XML/XSD, WSDL, Rest, JSON, Swagger, and OpenAPI.
* Unit testing and mocking frameworks.
* Knowledge of OO design principles and development patterns
* Distributed systems and microservices
* Secure software development practices
* Vulnerability assessment and remediation
* Relational databases and Pl/SQL (Oracle) (advantageous)
* Presentation layer development (HTML5, CSS, SASS, JavaScript, Angular, J2EE/J2E and application servers \-Weblogic).
* Strong documentation skills in technical and architecture specifications (Elastic/OpenSearch)
* Exposure to both Agile and Waterfall SDLC
* Experience in DevOps tools like automation, CI/CD, Bamboo, Bitbucket, Ansible, Jira, Confluence Atlassian Suite.
* Beneficial experience working with containers (Docker, Kubernetes)
* Beneficial experience in Angular 3\+, JavaScript, Bootstrap
* Beneficial experience in Security (SAML, OAuth2, JWT, encryption, OIDC, Dynatrace, SAST/DAST

EMPLOYMENT EQUITY
  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Developer (Senior)

The Focus Group
Sandton, South Africa
29 August 2026
Mid / Senior
Contract
Cost To Company
On\-site
7 \- 10 years
Skills
C
Change Management
Communication
Data Analysis
Process Analysis
Project Planning
R
Risk Management
Tools
Industries
Banking
Financial Services
Job Description
**Job Purpose**


To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement.


May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.

  

  

**Job Responsibilities**


* Define the scope and estimations for process initiatives
* Proactively plan process deliverables based on relevant project delivery method
* Work with business stakeholders to prioritise process work
* Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
* Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
* Proactively engage with business on strategic initiatives which require process improvement
* Professionally consult with senior stakeholders across clusters.
* Ability to build business case to demonstrate business value \& calculate ROI for business stakeholders
* Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
* Define the process end\-to\-end view (Operating model)
* Understand process improvement \& Enterprise Architecture frameworks
* Understand advanced process measurement (tying value chain processes to corporate performance metrics)
* Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
* Ensure successful implementation of processes by evaluating benefit realisation
* In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
* Understand how change management integrates into the overall transformation initiative
* Develop communication plans that will facilitate the planned changes
* Develop mitigation strategies for cross\-organizational impacts for process improvement projects
* Ability to use BPM related tools including project planning and tracking
* Understand how BPMS and RPA tools are used for process automation
* Ability to manage the capture of information in the BPM tools and review models for compliance with standards
* Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
* Understand big data concepts and how it will be used for research, customer experience management, and information mining
* Understand current and emerging technology landscape and how it can be used in the BPM context
* Understand all the regulatory and compliance drivers for the business within their customer domain.
* Able to apply Nedbank process methods and practices on process initiatives
* Understand the required risk controls within the risk appetite within their customer domain

**People Specification**  

  



* Essential Qualifications \- NQF Level
* Advanced Diplomas/National 1st Degrees

  

**Preferred Qualification**


* Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
  

Essential Certifications

**Preferred Certifications**


* LEAN/ SIX SIGMA \- Yellow belt / CBPP/ Business Analysis

**Minimum Experience Level**


* 7 \- 10 years
* 3 \- 5 years managerial experience
* Demonstrated proficiency of BPM, Change Management, and other methods that are part of a
* collaborative team. Demonstrated leadership on small\-to\-medium process and performance
* improvement engagements

Senior Process Engineer

**Listing reference:** 026230
**Listing status:** Online
**Apply by:** 1 September 2026
##### **Position summary**


**Industry:** FMCG \& Supply Management
**Job category:** FMCG, Retail, Wholesale and Supply Chain
**Location:** Sandton
**Contract:** Permanent
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
##### **Job description**


**Job Objectives:**


* To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
* To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
* To ensure the safe handling of cash at all times.
* To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
* To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
* To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
* To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
* To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
  

  

**Knowledge:**


* Basic maths calculations
* Retail/FMCG background and understanding of merchandising and promotions principles
* Understanding of stock management procedures
* Knowledge of customer service excellence
  

  

**Skills:**


* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy
* Numeracy skills
  

  

**Competencies:**


Essential:


* Relating and networking
* Following instructions and procedures
* Delivering Results and Meeting Customer Expectations

Desirable:


* Working with people
* Persuading and Influencing
* Planning and Organising
* Coping with Pressures and Setbacks
  
  

##### **Minimum requirements**


**Big Bird JunctionExperience:**


* Desirable: experience in a customer facing role within a retail/FMCG store operations environment
  

**Education:**


* Essential: Grade 12
* Desirable: Maths 50% and English 50% at Grade 12 level

Shop Assistant / Cashier X2- Clicks Sunninghill Village

**Listing reference:** 026247
**Listing status:** Online
**Apply by:** 2 September 2026
##### **Position summary**


**Industry:** Wholesale \& Retail Trade
**Job category:** FMCG, Retail, Wholesale and Supply Chain
**Location:** Sandton
**Contract:** Permanent
**Remuneration:** Market Related
**EE position:** Yes
##### **About our company**


Clicks Group
##### **Introduction**


Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
##### **Job description**


**Job Purpose:**


* To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

**Job Objectives:**


* To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross\-selling, up\-selling initiatives and superior customer service across the store team.
* To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
* To successfully execute in\-store visual merchandising, ensuring the in\-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
* To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
* To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
* To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
##### **Minimum requirements**


**Education and Experience Requirements:**


* Essential: Grade 12 (Maths 50% and English 50%)
* Essential: Relevant Retail/Business Management qualification (External applicants)
* Desirable: Degree in Relevant Retail/Business Management
* Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
* Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

**Job Knowledge and Skills Required:**


* Understanding and application of financial management principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Knowledge of people management
* Knowledge of competency based interviewing
* Numeracy skills
* Results and target driven
* Planning and organising skills
* Problem\-solving skills
* Strong customer orientation
* Good communication skills
* Computer literacy

**Essential Competencies**


* Following instructions and procedures
* Planning and Organising
* Delivering Results and Meeting Customer Expectations
* Working with people
* Analysing
* Leading and Supervising
* Entrepreneurial and Commercial Thinking
* Coping with Pressures and Setbacks

**Kindly note only applicants who meet the minimum requirements will be contacted.â€‹**


 **We also encourage people with disabilities to apply**

Assistant Store Manager -Clicks Benmore Gardens

**Join our global team of extraordinary technologists!**


BUI is an industry\-leading technology consultancy and a Microsoft Azure Expert MSP, Microsoft Solutions Partner for the Microsoft Cloud, and Microsoft Security Experts MXDR Partner. We deliver advanced solutions across Cloud, Security, Networking, and Managed Services, supporting mid\-market and enterprise organizations globally.


Our work is guided by three principles: Innovation, Delivery, and Results. At BUI, you’ll collaborate with highly skilled architects, consultants, developers, engineers, and security specialists to design and deliver sophisticated solutions that help our customers modernize, transform, and scale their businesses.


We offer an environment where expertise is valued, performance is recognised, and contributions are visible. If you’re looking to apply your skills in a business that combines technical excellence with meaningful impact, we invite you to apply.

**The Position:**


MSP Engineer

**Role Overview:**


The MSP Engineer forms part of the first line of technical support within the Managed Services team. The role is responsible for monitoring support queues, performing initial triage, resolving user and endpoint\-related incidents, and escalating issues where required to maintain service continuity.


Operating in a 24/7 Managed Services environment, the MSP Engineer uses Remote Monitoring and Management (RMM), ITSM, Microsoft 365, Intune, Azure monitoring, and other support platforms to analyse customer environments, resolve technical issues, respond to service requests, document findings, and contribute to ongoing service improvement.

**ROLES AND RESPONSIBILITIES**

**Incident \& Queue Management**

* Monitor assigned ticket queues and alerts.
* Perform initial ticket triage, categorisation, prioritisation and troubleshooting.
* Resolve incidents and service requests within the MSP Engineer scope.
* Maintain ownership of assigned tickets until resolution or formal escalation.
* Escalate unresolved or higher\-complexity issues in accordance with SOPs and escalation procedures.
* Ensure troubleshooting, customer communication and resolution details are accurately recorded in Jira.
* Work within agreed customer SLAs and internal operational standards.

**Customer \& End\-User Support**

* Provide customer support via telephone, email, remote support and the ITSM platform.
* Troubleshoot common Windows 10/11 workstation and application issues.
* Resolve Microsoft 365 client issues relating to Outlook, Teams, OneDrive and other supported applications.
* Assist with user onboarding, access requests, password resets and general end\-user support.
* Communicate clearly and professionally with customers throughout the support lifecycle.

**Endpoint \& Device Management**

* Troubleshoot endpoint hardware, software, printers and peripherals.
* Support Microsoft Intune\-managed devices.
* Assist with device enrolment, compliance, application deployment and configuration\-related issues.
* Assist with workstation patching and endpoint maintenance.
* Perform basic FortiClient VPN configuration and connectivity troubleshooting.

**Microsoft 365, Identity \& Access**

* Perform basic Microsoft 365 administration.
* Assign and troubleshoot Microsoft 365 licences.
* Perform basic Active Directory and Microsoft Entra ID user and group administration.
* Reset passwords, unlock accounts and assist with access\-related issues.
* Perform basic troubleshooting of authentication and identity\-related incidents.

**Monitoring \& Infrastructure Support**

* Proactively monitor customer environments using platforms such as N\-able, Azure Monitor, Intune and related MSP monitoring tools.
* Investigate and respond to monitoring alerts within the MSP Engineer scope.
* Assist with workstation and server patching activities.
* Perform initial checks on backup and endpoint protection platforms such as Microsoft Defender, N\-able, Veeam, Redstor, Soteria or equivalent toolsets.
* Escalate infrastructure, backup, security or monitoring incidents where deeper investigation is required.

**Networking**

* Perform basic network troubleshooting using ping, ipconfig and nslookup.
* Troubleshoot basic Wi\-Fi, DNS, DHCP, VPN and connectivity issues.
* Identify possible VLAN or network\-related symptoms and escalate where required.
* Assist with basic network hardware replacement or troubleshooting under appropriate guidance.

**Knowledge, Collaboration \& Continuous Improvement**

* Maintain clear and accurate technical documentation and follow established SOPs.
* Contribute to MSP Engineer knowledge articles and support documentation.
* Participate in shift handovers, team meetings and technical knowledge\-sharing sessions.
* Work collaboratively with MSP Consultants and senior technical resources during escalations.
* Identify recurring incidents and recommend improvements to SOPs or support processes.

**TECHNICAL REQUIREMENTS \& WORKING KNOWLEDGE**

**Endpoint Support**

* Windows 10/11 troubleshooting.
* Hardware, printer and peripheral support.
* Endpoint configuration and software troubleshooting.
* Basic workstation and server patching.
* FortiClient VPN setup and troubleshooting.

**Microsoft 365 \& Endpoint Management**

* Microsoft 365 user and client support.
* Outlook, Teams and OneDrive troubleshooting.
* Microsoft Intune fundamentals.
* Device enrolment, compliance and application deployment fundamentals.
* Microsoft 365 licence administration.

**Identity \& Access**

* Active Directory user and group administration.
* Microsoft Entra ID fundamentals.
* Password resets, account unlocks and access troubleshooting.
* Basic understanding of authentication and MFA.

**Networking**

* TCP/IP fundamentals.
* DNS and DHCP fundamentals.
* Wi\-Fi and VPN troubleshooting.
* Basic VLAN awareness.
* Use of ping, ipconfig and nslookup.

**MSP Tools \& Operations**

* ITSM and ticket management platforms such as Jira.
* Remote Monitoring and Management tools.
* Azure Monitor and similar monitoring platforms.
* Basic backup and endpoint security monitoring.
* Understanding of SLA\-driven service delivery and escalation procedures.

**MINIMUM QUALIFICATION REQUIREMENTS**


Candidates applying for the MSP Engineer role must, at minimum, hold the following certifications:

**Microsoft**

* AZ\-900 \- Microsoft Azure Fundamentals
* MS\-900 \- Microsoft 365 Fundamentals
* SC\-900 \- Microsoft Security, Compliance and Identity Fundamentals
* MD\-102 \- Microsoft 365 Endpoint Administrator Associate

**Other**

* CompTIA A\+

**ADDITIONAL MSP ENGINEER CERTIFICATION REQUIREMENTS**


The following form part of the complete MSP Engineer development pathway and are completed within the defined MSP Tier Progression timelines:

**AWS**

* CLF\-C02 \- AWS Certified Cloud Practitioner

**Other**

* CompTIA Network\+

**Additional / Optional Microsoft Certifications**

* AI\-900 \- Microsoft Azure AI Fundamentals
* PL\-900 \- Microsoft Power Platform Fundamentals
* DP\-900 \- Microsoft Azure Data Fundamentals

**EXPERIENCE**

* Previous IT Support, Service Desk, Desktop Support or Managed Services experience is advantageous.
* Experience within an SLA\-driven technical support environment is preferred.
* Practical exposure to Microsoft 365, Intune, Active Directory, Microsoft Entra ID, Windows endpoints and basic networking is advantageous.
* Experience with RMM, monitoring, backup, endpoint security or ITSM platforms will be beneficial.

MSP Engineer

We are looking for a Service Desk Engineer to provide remote technical support to clients, perform first\-line troubleshooting and ensure customer queries and technical issues are resolved efficiently and professionally.

The successful candidate will be customer\-focused, technically capable and comfortable working in a fast\-paced service desk environment where response times, accurate ticket management and clear communication are essential.

Key Responsibilities

* Provide remote technical support to clients
* Perform first\-line troubleshooting and fault resolution
* Resolve customer queries within agreed SLA timeframes
* Log all customer requests and work performed as service tickets
* Maintain accurate and up\-to\-date ticket notes and time logs
* Provide clear root\-cause information on technical issues
* Perform scheduled server checks
* Monitor and action allocated tickets and ticket pools
* Communicate professionally with customers by telephone and email
* Prioritise incidents and service requests appropriately
* Escalate issues when required
* Participate in standby support when requested
* Maintain professional and timely communication throughout the resolution process
* Complete required technical training and continuously develop technical knowledge

Minimum Requirements

* Minimum 2 years' experience in an IT\-related position
* Experience within a service desk environment would be advantageous
* A\+ – Essential
* N\+ – Essential
* MCSE/MCSA – Advantageous
* NSE 4 – Advantageous

Working knowledge of:

* Microsoft 365 / Office 365
* Servers
* Networking
* IT troubleshooting and fault finding

Skills \& Competencies

* Strong troubleshooting and problem\-solving ability
* Good verbal and written communication skills
* Professional telephone manner
* Good email etiquette
* Strong time\-management skills
* Ability to prioritise workload effectively
* Accurate and timely ticket administration
* Customer\-service focused
* Ability to work effectively within a team
* Able to follow technical processes and instructions
* Willingness to learn new systems, technologies and processes
* Reliable, punctual and organised

Work Location: In person

IT Service Desk Engineer

We are looking for an experienced Field Services Engineer to provide professional onsite IT support to clients across Johannesburg.

The role involves troubleshooting and resolving technical issues at client sites, completing scheduled client visits and server checks, maintaining accurate service tickets, and supporting the Service Desk when there is no onsite work. The successful candidate must be comfortable working directly with customers and delivering support within agreed SLA requirements.

Key Responsibilities

* Provide onsite IT support to clients
* Troubleshoot, diagnose and resolve technical issues
* Resolve customer queries within agreed SLA timeframes
* Identify, report and resolve root causes of technical issues
* Conduct scheduled weekly client visits
* Complete required client checklists and supporting documentation
* Perform assigned daily server checks
* Assist the Service Desk when there is no onsite work
* Log all work performed as tickets and maintain accurate ticket records
* Ensure tickets contain appropriate time logs and issue categorisation
* Obtain customer sign\-off when work has been completed
* Maintain accurate stock\-related ticket information where applicable
* Communicate clearly and professionally with customers
* Remain available telephonically during working hours
* Participate in standby support when required
* Monitor and action ticket pools while on standby
* Attend client meetings and site visits punctually
* Complete required technical training

Minimum Requirements

* **Minimum 5 years' experience in an IT\-related position**
* **2–3 years' experience within a Service Desk, Call Centre and/or Field Services environment**
* **A\+ – Essential**
* **N\+ – Essential**
* MCSE/MCSA – Advantageous
* Fortinet NSE 4 – Advantageous
* MCP (Cloud Computing) – Advantageous

Technical Knowledge

Candidates should have working knowledge and experience in:

* Servers
* Microsoft 365 / Office 365
* Networking
* Technical troubleshooting and fault finding
* Remote and onsite IT support
* Ticket management and service desk processes

Skills \& Competencies

* Strong troubleshooting and problem\-solving skills
* Excellent time management
* Strong customer\-service orientation
* Professional verbal and written communication
* Good telephone communication skills
* Professional email etiquette
* Ability to prioritise tasks effectively
* Accurate administration and ticket management
* Ability to work independently at client sites
* Ability to work effectively as part of a technical team
* Reliable and punctual
* Professional approach when dealing with customers
* Willingness to continuously learn and improve technical skills

Work Location: In person

Field Services Engineer

**Overall Purpose of the Job:**

The IT Support person provides technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and as the primary support person for the location of work. This role is crucial for ensuring the efficient operation of the site’s IT infrastructure at the location of work.


Where applicable the person will be responsible for the junior support staff at the campus.

**Main Outputs and Responsibilities for this Position:**

**Infrastructure Support:**

* Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor uptime requirements and ensure systems are running optimally.
* Install and coordinate the deployment of hardware, systems, and infrastructure within the campus.
* Accountable for the support for the IT infrastructure (LAN, WLAN, WAN, etc.) at the campus. Perform diagnostics and troubleshooting, where applicable, and escalate to necessary internal or external parties when needed.
* Fulfil appropriate access requirements based on P7 policies. \[BL2\.1]
* Interact and liaise with vendors or service providers for support and troubleshooting as necessary.

**Security:**

* Adhere to policies and procedures to ensure compliance with the company's standards.
* Monitor and manage device compliance and exposure to maintain security and efficiency.
* Respond promptly to IT incidents, providing effective solutions, or escalating where necessary and complete the necessary documentation pertaining to the incident.
* Manage and execute patch management for both servers and workstations, including vulnerability patching for devices and applications.
* Ensure timely and effective patching of vulnerabilities across all devices and applications.
* Ensure the accuracy of campus device statistics by verifying that the number of physical devices matches the records in Active Directory (AD), Azure Active Directory (AAD), System Centre Configuration Manager (SCCM), Microsoft Endpoint Manager (MEM), and Microsoft Defender for Endpoint (MDE).
* Ensure compliance with software and devices meet standard.

**Connectivity and Communications Support:**

* Monitor network connectivity and communication systems to ensure reliable and secure communications.
* Troubleshoot and resolve network issues.
* Ensure secure and efficient network operations.

**Office 365 and IT Systems Support:**

* Monitor OneDrive health on endpoints.
* Verify licensing requirements for campus staff.
* Conduct periodic Teams and SharePoint data cleanups and deletions.
* Assist with account audits (Joiners, Movers, Leavers \- JML).
* Provide first\-line support for Office 365 web and desktop applications.
* Capture as much information as possible into the service desk ticket, including relevant details such as screenshots, troubleshooting steps taken, and the outcomes of those steps.
* Follow escalation procedures: escalate unresolved problems to the Schools ICT Team leads or log a service request (SR) with AIT to involve the Systems Administrators or Engineers as needed.
* Direct users to log tickets through the Service Desk.

**Business System Support:**

* Provide support for business systems.
* Troubleshoot and resolve business application issues and escalate to the Schools ICT Team Lead. Assist in troubleshooting to ensure correct information is passed to the appropriate Business Application Vertical.

**Customer Management:**

* Provide support through the service desk, ensuring efficient resolution of user issues and queries.
* Respond to service desk tickets promptly and within SLA.
* Track and prioritize support requests.
* Ensure timely resolution and user satisfaction.

**Education:**

* ICT Diploma
* ITIL v3 Foundation

**Experience:**


3 Years experience in Desktop/ICT support.

ICT Support – Schools

Customer Service and Sales Representative Employment type: Permanent, Full Time Work model: Fully Remote (Work from home) Purpose of the role: First point of contact for our customers, providing professional support and ensuring a positive customer experience. Candidate has to be customer-focused, service orientated, with soft - sales skills to join our service team. Key requirements: German language – both Verbal and Written skills South African Citizen or Permanent residence permit / holders …

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