Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Synopsis**  

To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals.  

Lead structuring and execution of transactions outside South Africa in target markets and sectors (80%). This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due diligence team and ensuring risk identification and mitigation.  

Origination of bankable transactions which advance the IDCs mandate across the continent (20%)  

Evaluation of applications for funding.

 **Job Description**  


Financial / Shareholder Returns
* Evaluate and effectively structure transactions with detailed application of IDC financing instruments.
* Ensure financial soundness of all credit submissions.

Internal / Operational Processes
* Origination \& Market Development – proactively originate suitable transactions in target countries/sectors
* Evaluate applications for finance (financial, technical and marketing disciplines)
* Deal structuring \- Designing and negotiating the financial and legal relationship between the client and IDC for the specific deal.
* Risk identification and mitigation
* Leading of due diligence teams on high value / complex transactions
* Deal optimization \- ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals
* Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
* Account management function up to first draw – manage transaction lifecycle from early screening, DD, presentation to relevant committees, approval, signing, first disbursement
* Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
* Conduct peer reviews on all due diligence disciplines\- competent across all 3 disciplines i.e. financial, marketing and technical
* Training, mentoring and coaching of Business Analysts and Dealmakers
* Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications
* Unlock concessional / technical assistance for supported transactions
* Crowd in funding through syndication/co financing with other funders
* Attending conferences, meetings and industry events to generate new business and to observe industry trends/opportunities.

Customer Focus \& Stakeholder Management
* To effectively interact with different SBUs and departments in order to fulfil the process requirements related to any specific deal / transaction.
* Manage and enhance the levels of service and communication to ensure the provision of client service excellence

Learning, Leadership \& People Growth
* Provide team leadership in transactions during due diligence
* Manage own development to enhance own competencies
* Participate in knowledge sharing in the team and cross functional
* Coaching and mentoring team members

  

**Qualification and Experience**  


QUALIFICATIONS
* Minimum qualification: relevant commercial or technical Honours Degree or equivalent qualification.

KNOWLEDGE \& EXPERIENCE
* 8\-10 years related experience of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements)
* Demonstrable track record of successfully originating, structuring and closing Manufacturing transactions across the African the continent
* Declared competent in three due diligence disciplines (Marketing, Technical or Financial)
* Grounded in all three disciplines
* Transaction leadership (complex deals)
* Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
* Experience in peer review
* Experience in interpretation and analysis of financial statements
* Knowledge of the market environment and technology landscape
* Knowledge of financing instruments
* Understand and review models of proposed financial structures
* Competent in coaching and mentoring of team members
* Demonstrable ability to conclude deals on continent and an understanding of the investment/ operating environment in African countries and of the factors affecting this environment
* Flexilbility, ability and willingness to travel throughout the African continent on a regular basis
* A passion for the continent and development finance
* French/Portuguese advantage

  

**Roles and Responsibilities**  

TECHNICAL/FUNCTIONAL COMPETENCIES


* Financial acumen
* Risk identification and mitigation
* Investment/Portfolio Management
* Stakeholder Management and customer focus
* Planning and organising
* Report writing skills
* Business development

  

**Roles and Responsibilities (cont.)**  


BEHAVIOURAL COMPETENCIES
* Presentation and communication skills
* Negotiation skills
* Relationship Building and Networking skills
* Persuading and Influencing skills
* Coaching and Mentoring
* Leading and Co\-ordinating


***IDC is committed to equality, employment equity and diversity. In accordance***  

***with the employment equity plan of the IDC and its employment equity goals***  

***and targets, preference may be given, but not limited to candidates from***  

***underrepresented designated groups.***

  

Job Reference: IDC00762

Transaction Principal: Manufacturing

**Synopsis**  

To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals.  

Lead structuring and execution of transactions outside South Africa in target markets and sectors (80%). This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due diligence team and ensuring risk identification and mitigation.  

Origination of bankable transactions which advance the IDCs mandate across the continent (20%)  

Evaluation of applications for funding.

 **Job Description**  


Financial / Shareholder Returns
* Evaluate and effectively structure transactions with detailed application of IDC financing instruments.
* Ensure financial soundness of all credit submissions.
* Internal / Operational Processes
* Origination \& Market Development – proactively originate suitable transactions in target countries/sectors
* Evaluate applications for finance (financial, technical and marketing disciplines)
* Deal structuring \- Designing and negotiating the financial and legal relationship between the client and IDC for the specific deal.
* Risk identification and mitigation
* Leading of due diligence teams on high value / complex transactions
* Deal optimization \- ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals
* Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
* Account management function up to first draw – manage transaction lifecycle from early screening, DD, presentation to relevant committees, approval, signing, first disbursement
* Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
* Conduct peer reviews on all due diligence disciplines\- competent across all 3 disciplines i.e. financial, marketing and technical
* Training, mentoring and coaching of Business Analysts and Dealmakers
* Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications
* Unlock concessional / technical assistance for supported transactions
* Crowd in funding through syndication/co financing with other funders
* Attending conferences, meetings and industry events to generate new business and to observe industry trends/opportunities.

Customer Focus \& Stakeholder Management
* To effectively interact with different SBUs and departments in order to fulfil the process requirements related to any specific deal / transaction.
* Manage and enhance the levels of service and communication to ensure the provision of client service excellence

Learning, Leadership \& People Growth
* Provide team leadership in transactions during due diligence
* Manage own development to enhance own competencies
* Participate in knowledge sharing in the team and cross functional
* Coaching and mentoring team members

 **Qualification and Experience**  


QUALIFICATIONS
* Minimum qualification: relevant commercial or technical Honours Degree or  

equivalent qualification.

KNOWLEDGE \& EXPERIENCE
* 8\-10 years related experience of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements)
* Demonstrable track record of successfully originating, structuring and closing Agriculture \& Agro Processing transactions across the African the continent
* Declared competent in three due diligence disciplines (Marketing, Technical or Financial)
* Grounded in all three disciplines
* Transaction leadership (complex deals)
* Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
* Experience in peer review
* Experience in interpretation and analysis of financial statements
* Knowledge of the market environment and technology landscape
* Knowledge of financing instruments
* Understand and review models of proposed financial structures
* Competent in coaching and mentoring of team members
* Demonstrable ability to conclude deals on continent and an understanding of the investment/ operating environment in African countries and of the factors affecting this environment
* Flexilbility, ability and willingness to travel throughout the African continent on a regular basis
* A passion for the continent and development finance
* French/Portuguese advantage.

 **Roles and Responsibilities**  

TECHNICAL/FUNCTIONAL COMPETENCIES


* Financial acumen
* Risk identification and mitigation
* Investment/Portfolio Management
* Stakeholder Management and customer focus
* Planning and organising
* Report writing skills
* Business development

  

**Roles and Responsibilities (cont.)**  

BEHAVIOURAL COMPETENCIES


* Presentation and communication skills
* Negotiation skills
* Relationship Building and Networking skills
* Persuading and Influencing skills
* Coaching and Mentoring


***IDC is committed to equality, employment equity and diversity. In accordance***  

***with the employment equity plan of the IDC and its employment equity goals***  

***and targets, preference may be given, but not limited to candidates from***  

***underrepresented designated groups.***

  

Job Reference: IDC00763

Transaction Principal: Agriculture & Agro Processing

**Store Manager Aldo Sandton**

We are seeking an experienced and results\-driven **Store Manager** at **Aldo Sandton** to lead our retail team and oversee the full operation of our store. This role requires a strong leader who is passionate about sales, customer experience, and team development, with the ability to drive performance and maintain high operational standards.

*Responsibilities:*

* Drive store sales to meet and exceed monthly targets KPIs
* Analyses sales reports and identify opportunities for growth
* Lead, motivate and inspire the store team to achieve goals
* Conduct regular performance reviews and provide constructive feedback
* Recruit, train, and develop staff to build a high\-performing team
* Ensure exceptional customer service standards are consistently delivered
* Build strong customer relationships to encourage loyalty and repeat business
* Oversee stock management, including receiving, transfers, and stock takes
* Manage store administration, reporting, health and safety compliance requirements

*Requirements:*

* **Proven experience as a store manager or in a similar retail management role**
* Strong leadership and team development skills
* Sales\-driven with a track record of achieving targets
* Excellent customer service and interpersonal skills
* Experience with stock control, merchandising, and store operations
* Strong administrative and reporting abilities
* Good problem\-solving and decision\-making skills
* Ability to work under pressure in a fast\-paced retail environment
* **Matric** \- essential

Job Type: Permanent

Application Question(s):

* Do you have retail management experience?
* Do you have a Matric Certificate?

Work Location: In person

Store Manager | Aldo Sandton

**Job Mission / Objective**


Provide professional, high\-quality customer service telephonically, ensuring seamless support outside of standard business hours. Lead by example in assisting customers with banking services, digital platforms, and urgent queries while supporting team performance and delivering exceptional service that exceeds expectations and fosters customer loyalty.

 **Requirements** **Customer Service Inbound**

* Handle complex customer queries, complaints, and escalations in line with SLA requirements
* Provide telephonic and digital (email/chat) support to customers after hours
* Manage and allocate queries within the Customer Service Mailbox to ensure SLA compliance
* Provide customers with accurate information on bank products and services
* Maintain high service standards aligned to CSAT, NPS, and FCR targets
* Ensure accurate logging of all interactions and escalations on the system
* Resolve customer issues at first contact or ensure effective escalation and follow\-up
* Support agents with difficult or escalated customer interactions
* Assist customers with card\-related services (activation, PIN reset, stop card, error resolution)
* Coordinate with third parties on issues such as airtime/electricity purchases

**Internet Banking/Banking App**

* Provide advanced support and approve on digital banking platforms (Mobile App, Internet Banking)
* Guide customers through onboarding, registration, and activation processes
* Assist with password resets, PIN changes, and transaction limit adjustments
* Support and enable customers on Access More
* Provide guidance and support to team members on digital queries

**Operations**

* Approve account holds on FlexCube in line with controls and procedures
* Monitor, identify, and escalate system outages and high\-risk incidents
* Act as escalation point for operational issues during after\-hours shifts
* Guide clients through onboarding on the Access More App
* Ensure proper incident logging, tracking, and handover to relevant teams
* Support quality assurance and adherence to operational standards

**Call Centre Outbound**

* Ensure timely return of customer calls and follow\-ups
* Monitor and guide agents on call\-back requirements and quality
* Proactively follow up on unresolved or escalated queries
* Ensure service recovery actions are taken where required

**Communication**

* Deliver clear, professional communication across all channels
* Actively listen and interpret customer needs accurately
* Simplify complex banking processes for customers
* Provide timely updates to manage expectations
* Maintain detailed and accurate interaction records
* Guide and coach team members on communication best practices

**Academic Knowledge:**


* Grade 12 (Matric) or equivalent qualification is required.
* A relevant tertiary qualification in Business Administration, Customer Service, Banking, or a related field will be advantageous.
* Any additional training or exposure to digital banking platforms or customer service environments will be advantageous.

**Work Experience:**


* Minimum three years of customer service experience

**Skills / Specialized Know How:**


* Banking System Skills
* FICA knowledge
* Good interpersonal skills
* Stress tolerance,
* High energy levels




***All appointments will be made in line with Access Bank’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals living with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.***

  



  

  

**Benefits**  

* Medical Aid
* Pension Fund
* Staff Rates

Senior Customer Service Agent - After Hours Support

**Level 2 Service Desk Agent \- Job Description**

**Position Overview:\-** 

The Level 2 Service Desk Agent provides remote technical assistance to customers who contact the Service Desk to report a fault or who make a request regarding the VOIP/Connectivity solution installed at their site and supported by the company.

**Job Responsibilities:\-** 

· Takes telephonic calls from customers requiring technical assistance.

· Receives emails, via the prevailing mechanism, from customers, requiring technical assistance.

· Ensures a ticket is logged via the internal ticket logging system.

· Provides 2nd level support by applying advanced troubleshooting techniques to identify problems, investigate causes and recommend/implement solutions to correct common failures.

· Receive escalations of complex issues from the Level 1 Service Desk Agents.

· Arranges for on\-site technical assistance to be provided where necessary by generating a request to the Company\`s Technicians Department.

· Escalates more complex problems to a higher level of expertise within the organisation

· Follows standard Service Desk Operating procedures including the accurate logging and updating of Service Desk tickets using the defined ticketing system.

· Ensures feedback is given to the customer within an appropriate time\-frame.

· Actions ad\-hoc requests delegated to him/her by the Service Desk manager

**Accountabilities and Performance Measures:\-** 

· Meets the standards of service required of the Service Desk agents.

· Meets ticket closure targets (Number of tickets closed per month).

· Provides frequent feedback to customers.

· Escalate tickets quickly if a resolution is not found.

**Organisational Alignment:\-** 

· Reports to the Manager, Service Desk.

· Collaborates with all business units within the Company

· Acts as a key point of contact for its customers.

· Maintains/develops contact with other external entities where required.

**Qualifications/Competencies/Work Experience:\-** 

· N \+ or A \+ technical certification.

· VoIP and/or Networking certifications will be beneficial.

· VoIP experience.

· Hosted PBX experience.

· Mikrotik (Router OS) experience.

· Networking experience.

· PC competent with Word and Excel.

· Minimum 2 years’ experience in a technical role preferably in a Telecoms environment.

· Experience on an IT Help/Service Desk.

· Good problem\-solving skills.

· Customer\-centric.

· Ability to provide technical support telephonically.

· Self\-motivated and able to work on own initiative under pressure.

· Ability to exercise patience and to actively listen.

· Good communication skills for both verbal and written forms of communication.

\`Must be willing to work standby duties as applicable.

**Salary :** Market Related

**Availability** ASAP

Candidates without the relevant experience/qualifications, need not apply.

Please consider your application unsuccessful if you have not heard from us in 5 business days.

Job Types: Full\-time, Permanent

Work Location: In person

Voip Service Desk Agent Level 2

Are you ready to take your career to the next level? If so, apply now

**RESPONSIBILITIES:**

Provide administrative support to all departments within the branch  
Responsible for all cashing up paper work and banking  
Track all expenses and manage the branch’s petty cash  
Actioning of reports  
Manage perpetual stock takes  
Manage the customer complaint process  
Managing the uniform process  
Managing consumables  
Ordering of materials for specials and promotions  
Asset register maintenance  
Staff scheduling  
Responsible for all new staff’s paperwork to be submitted to HR timeously  
Manage the time and attendance within the branch and send weekly information and leave forms to the Payroll Officer  
Liaise closely with the Online team to ensure branch deliveries are completed in a timely manner (stock and documents to Head Office)  
Manage the Deadline List and ensure that all deadlines are met within the stipulated time frame  
Management of staff  
Capturing of weekly and monthly KPA data HR, IR and staff development  
Management of the building and facilities

**CRITERIA NEEDED:**

3 years relevant retail management experience  
Relevant Admin experience  
Computer literate (Excel, Word, SAP \- advantageous)  
Proven leadership abilities and management of staff  
Understanding of Payroll and Accounting processes  
Must be self motivated and assertive  
Must be organized, efficient and assertive  
Excellent communication skills on all levels  
Own transport and valid drivers license is required

If you haven't received any response after 2 weeks of submitting you application. Kindly consider you application unsuccessful.

Application Question(s):

* What is your expected Cost to Company?
* Do you have retail experience?

Work Location: In person

Support Services Manager

**Business Unit:** Sales \& Distribution
**Function:** Financial Advisors (Certified Financial Planner)
**Date:** 6 Jul 2026
**FINANCIAL ADVISOR ( SALARIED)**  


**SANDTON**  


**About Discovery**  


Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.  


**Key Purpose of the role**  



The role involves policy and benefit reviews to identify client needs. The **Financial Advisor** will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.  


**Job Category**  



We are looking for a suitably experienced **Financial Advisor** to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non\-commissionable basis.  


**Key Responsibilities**  



Your tasks will typically involve:  


* conducting in\-depth reviews of clients' financial goals, from risk protection to wealth creation
* conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
* providing clients with information on new and existing products, benefits and services
* designing financial strategies
* assisting clients to make informed decisions
* reviewing and responding to clients changing needs and financial circumstances
* contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
* Review client policies regularly to determine if adjustments are needed because of personal or financial changes.

  


**Personal Attributes and skills:**  


* Strong Customer focus
* Networking skills
* Proactive engagement
* Service orientated mind\-set is critical
* Strong Planning and organisational skills

  


**Qualifications and Experience:**  


**Minimum**
* Wealth management qualification with at least 120 credits
* RE5 qualification
* At a minimum 2 years’ experience as a Financial Advisor

  


**Beneficial:**
* Understanding of Financial Planning
* Knowledge of insurance (short\-term, health, risk and investment industry)


EMPLOYMENT EQUITY  

  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Financial Advisor

**Be part of a movement that moves the world**  

At ASICS, we’re more than just a brand; we're a movement. A movement of movement, propelled by the belief that motion strengthens the body and uplifts the mind. Our name itself, an acronym for "Anima Sana in Corpore Sano" (a Sound Mind in a Sound Body), encapsulates this commitment. Since taking our first step in Japan in 1949, our journey has been about more than just reaching the finish lines or clocking the fast best times. It's about the joy of moving and it's open to all.
  

  

If you're inspired to move yourself and the world toward a brighter, more inclusive future, we're looking for you.
  

  

Here at ASICS, we welcome diversity in our people, their backgrounds and life experiences. So, you could be the right person for this role regardless of your age, nationality, religious beliefs, or gender identification.  

  

  

  

**Your role in our shared journey**

As **Store Associate (0\-27 hours per week)** , you’ll team up with store management to help our new, soon to open, **ASICS Flagship Sandton City Store,** to meet and exceed its sales targets.
  

  

You’ll become a shining example of how to build and maintain customer relationships while maintaining the highest brand standards in selling, product presentation and merchandising. You’ll ensure that everyday tasks are completed diligently.
  

  

You’ll help deliver a memorable retail experience by following all operational procedures in the store and the stock room. You’re passionate about providing the highest level of customer service, ensuring that all customers are treated with respect. Developing a thorough knowledge of products in store will be a core responsibility and maintaining merchandising standards of our brand guidelines is of vital importance.We are looking to hire several store associates to our ASICS Sandton Store.As this is for a store about to open – start date will be during September.


**Does this sound like you?**

* **You’re customer oriented.** You love interacting with customers.
* **You’re focused.** You set a great example for the rest of the team with your hands\-on mentality, enthusiasm, and passion for delivering a fantastic customer experience.
* **You’re a go\-getter.** You have a positive can\-do attitude no matter the circumstances.
* **You’re a retail expert.** You are passionate about our brand, fashion, and retail in general.

**Your key responsibilities will be:**

Based at our **ASICS Flagship Sandton City Store** and reporting **to the Store Manager, you’ll:**

* Provide the highest level of customer service.
* Develop an in\-depth knowledge of products in store.
* Follow all store operational procedures in the store and the stock room.
  

  

**You have the following skills and experience:**
* You are passionate about our brand, fashion, and retail in general.
* You have a positive can\-do attitude.You love interacting with customers.
* You are passionate about delivering a premium customer experience.

**Life at ASICS**  

When you join ASICS, you become part of something special. Here, your voice matters, your growth and wellbeing are important. We believe in fostering an environment where every step forward is celebrated, where diversity fuels our journey, and inclusion strengthens individuals. And together and as individuals we can inspire more people to move for body and for mind.
  

  

**How to Apply**  

Are you feeling inspired? We'd love to hear from you. Submit your application online and step into a role where you can truly make a difference. Let's move together, step by step, toward an uplifted world.

Store Associate

**Job description**

Description:

We are looking for a dedicated and experienced Clothing Retail Store Manager in Morning Glen, Sandton.

\- To oversee the daily operations of our retail store. The ideal candidate will have a strong background in retail management, excellent leadership skills, and a passion for customer service.

\- As a Store Manager, you will be responsible for ensuring that the store runs smoothly, efficiently, and profitably. Your role will also involve maintaining high standards of visual merchandising, inventory management, and customer satisfaction.

\- You will work closely with the Regional Sales Manager to implement strategies that drive sales and improve overall store performance. Additionally, you will handle customer inquiries and complaints, ensuring that all customers have a positive shopping experience.

The successful candidate will be proactive, detail\-oriented, and able to work in a fast\-paced environment. If you have a passion for Clothing Retail and a proven track record of success in a supervisory role, we would love to hear from you.

Minimum Requirements:

\- Proven experience as a Store Manager or similar role

\- Matric (grade 12\)

Job Types: Full\-time, Permanent

Job Types: Full\-time, Permanent

Pay: Up to R10 000,00 per month

Experience:

* Retail: 2 years (Required)

Work Location: In person

Store Manager

To lead the company’s investor relations (IR) function and support fair valuation, broaden and deepen the shareholder base, and build long\-term trust with the investment community.


**Core behavioral and technical competencies :**


* Accountability and Ownership
* Analytical Thinking and Problem Solving
* Collaboration and Teamwork
* Continuous Learning and Adaptability
* Operational Discipline and Attention to Detail
* Customer and Service Orientation
* Executive Communication \& Stakeholder Management
* Financial Analysis, Modelling \& Business Insight
* Project \& Performance Management
* Cross\-Functional Collaboration \& Strategic Influence
* Governance, Confidentiality \& Risk Management

  

**Qualifications :**


* Bachelor's degree in Finance, Accounting, Economics, Business, or a related field is required; an MBA, CA(SA), or CFA qualification is advantageous.


**Experience :**


* Minimum of 8–12 years' relevant experience in investor relations, corporate finance, equity research, investment banking, strategy, or finance within a listed\-company environment.
* Demonstrated expertise in financial statement analysis, valuation methodologies, capital markets, regulatory reporting requirements, and engaging effectively with senior executives, investors, and analysts.


 ***If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.***

Investor Relations Director

**Synopsis**  

To evaluate and present applications for funding and structure deals that contribute towards SBU objectives and industry development goals. This would include performing the complex financial and/or technical and/or marketing due diligence functions, as well as leading a due diligence team and ensuring risk identification and mitigation.

 **Job Description** *Financial / Shareholder Returns*


* Evaluate and effectively structure transactions with detailed application of IDC financing instruments.
* Ensure financial soundness of all credit submissions.  

Internal / Operational Processes
* Evaluate applications for finance (financial, technical and marketing disciplines)
* Deal structuring \- Designing and negotiating the financial and legal relationship between the client and IDC for the specific deal.
* Risk identification and mitigation.
* Leading of due diligence teams on high value / complex transactions.
* Deal optimization \- ensuring that the deal is aligned with the strategic objectives of the unit and will contribute to meeting industry development goals.
* Support the development and implementation of strategies or action plans to drive the SBU’s strategic objectives.
* Account management function up to first draw.
* Prepare well written and motivated reports for presentation to the relevant Credit and other committees as required.
* Conduct peer reviews on all due diligence disciplines.
* Training, mentoring and coaching of Business Analysts and Dealmakers.
* Provide advice to Business Analysts and Dealmakers in the handling of enquiries and applications.
* Proactively originate and develop a pipeline of bankable transactions aligned to the SBU’s strategic objectives, sector priorities and industry development goals.


*Customer Focus \& Stakeholder Management*


* To effectively interact with different SBUs and departments in order to fulfill the process requirements related to any specific deal / transaction.
* Manage and enhance the levels of service and communication to ensure the provision of client service excellence.

  

  

*Learning, Leadership \& People Growth*


* Provide team leadership in transactions during due diligence
* Manage own development to enhance own competencies
* Participate in knowledge sharing in the team and cross functional
* Coaching and mentoring of team members

  

**Qualification and Experience**  

QUALIFICATIONS


* Minimum qualification: relevant commercial or technical Honours degree

  



KNOWLEDGE \& EXPERIENCE


* 8\-10 years related work experience, of which 8 years should be in deal assessment as well as closing of transactions (i.e. management of approved deals up to first drawdown, including ensuring timely conclusion of legal agreements).
* Declared competent in three due diligence disciplines (Marketing, Technical and Financial) and grounded in all three disciplines.
* Transaction leadership (complex deals)
* Knowledge in assessing all associated issues in a transaction (Legal, risks, etc.)
* Experience in peer review
* Experience in interpretation and analysis of financial statements
* Knowledge of the market environment and technology landscape
* Knowledge of the Infrastructure sector will be an added advantage.
* Knowledge of financing instruments
* Understand and review models of proposed financial structures
* Competent in coaching and mentoring of team members.

  

**Roles and Responsibilities**  

TECHNICAL/FUNCTIONAL COMPETENCIES


* Financial acumen
* Deal structuring.
* Risk identification and mitigation
* Investment/Portfolio Management
* Stakeholder Management and customer focus
* Planning and organising
* Report writing skills

  

**Roles and Responsibilities (cont.)**  

BEHAVIOURAL COMPETENCIES


* Presentation and communication skills
* Negotiation skills
* Relationship Building and Networking skills
* Persuading and Influencing skills
* Coaching and Mentoring
* Leading and Co\-ordinating

  


***IDC is committed to equality, employment equity and diversity. In accordance***  

***with the employment equity plan of the IDC and its employment equity goals***  

***and targets, preference may be given, but not limited to candidates from***  

***underrepresented designated groups.***

  

Job Reference: IDC00760

Senior Dealmaker - Infrastructure

**General description of the Job:**

The Clinical Coordinator will work closely with the Clinical and Admin members of the International team to ensure alignment of activities as well as the achievement of client Service level objectives. He/ she is also responsible for the management of all pre\-authorisation and medical assistance requests for international health insurance members. He/ she will liaise with the Client’s services contact centre, service providers and other members of the multi\-disciplinary team to ensure the best outcome for all members.

**Education, Experience and Other requirements:**

* · Grade 12
* · Ambulance Emergency Assistance (ILS), Emergency Care Technician, Critical Care Assistan.
* 2 Years call centre experience an advantage
* 2\-year Pre\-hospital road operations experience
* Clinical experience in a hospital environment advantageous
* Call Centre experience advantageous
* Aeromedical knowledge advantageous
* Ability to function a fast moving high pressure environment
* Experience with healthcare insurance risk management principles an advantage

**Knowledge, skills and attitude:**

· Sound knowledge on Customer Service

· Good knowledge of Industry legislation and funding guidelines

· Knowledge of Medical Fund/ Health Insurance and healthcare risk management

· Clinical Knowledge a must. ICD10 coding an advantage

· Good communication skills, verbal and written

· Ability to apply knowledge of Legislation to day to day work.

· Initiate and implement processes

· Participate in protocol and process development

· Computer Literacy (microsoft suite)

· Critical evaluation of information

· Sound clinical decision\-making ability

· Liaison, coordination and consulting skills

· Helpful, friendly and accommodating with a customer focused attitude

· Problem Solving

· Self\-Motivated

· Patience and resilience

· Assertiveness

· Integrity

· Flexible and adaptable

· Output driven

**Duties and Responsibilities included but not limited for all MSO Companies and subsidiaries**:

· Align clinical activities to the Strategic objectives of the Business Unit.

· Work closely with team members and all stakeholders to ensure alignment of activities with client SLA objectives. Manage the entire spectrum of activities from pre\-authorization, case coordination, clinical review through to discharge planning, chronic disease management and/or repatriation.

* To work shifts and hours as specified by operational requirements. Flexibility is essential.

· Ensure that call center service levels are met:

o All ACD calls to be answered in less than 3 rings (under 20 seconds)

o Accept pre\-authorisation requests telephonically, e\-mail/fax:

o Verify membership validity

o Verify benefit available for treatment requested as per scheme/ Insurers benefit rules

o Assess medical necessity of treatment, appropriateness of facility, service provider and level of care – refer to medical protocols, consult with Clinical Manager / Medical Advisor as required or if uncertain.

o Approve /decline request and communicate appropriately with member/ service providers

o Update cases – based on utilisation review and clinical updates from hospital

o Attend to daily tasks as delegated, i.e. mail\-box , daily pended status reports

o Liaise with scheme contact persons on funding decisions as required.

o Provide detailed feedback within the prescribed SLA time frame to clients.

o Provide detailed feedback within the prescribed SLA time frame to management

o Liaise with international clients and service providers as required.

Job Type: Full\-time

Application Question(s):

* Minimum medical qualification as Ambulance Emergency Assistant (AEA)/ Intermediate Life Support (ILS)

Education:

* Certificate (Required)

Experience:

* pre\-hospital background: 2 years (Required)
* call centre: 1 year (Required)

License/Certification:

* HPCSA license (Required)

Clinical Co-ordinator

We’re Hiring: Hotel IT Support Technician – Sandton

Please note: Only candidates currently residing in Gauteng will be considered

Are you an experienced IT technician who enjoys working hands\-on with IT systems? In this role, you’ll provide day\-to\-day IT support at a leading hotel in Sandton.

Your responsibilities include:

* Troubleshoot IT issues for hotel team and guests
* Supporting PBX, CCTV, IPTV, audio\-visual \& video conferencing systems
* Installing, configuring, and supporting hardware, software and network components
* Performing routine system checks and basic repairs

What we’re looking for:

* 3 \- 5 years of IT support experience (hospitality experience a plus)
* Practical experience with servers, desktops \& networking in a support environment
* Familiarity with PBX, CCTV, IPTV, audio\-visual and video conferencing
* Hands\-on troubleshooting and excellent customer service skills
* A proactive, customer\- and guest\-focused mindset
* Relevant IT Diploma / Certifications (CompTIA, MCSE, networking fundamentals or similar)
* Own and reliable transport

This role involves shift work (with alternating weekends off) and requires someone dependable, adaptable, and committed to high\-quality IT support

Application Question(s):

* Do you have your own and reliable transport?

License/Certification:

* driver's license (Preferred)

Location:

* Sandton, Gauteng (Preferred)

Work Location: In person

Hotel IT Support Technician

The Daily Grind Coffee Café

**Location:** Rivonia, Johannesburg  
**Employment Type:** Full\-time  
**Start Date:** Immediate  
**Salary:** Competitive basic salary \+ performance\-based profit\-sharing opportunities

About The Daily Grind

The Daily Grind is a growing coffee café brand focused on quality coffee, excellent customer experiences, efficient operations, and building a strong community\-driven café environment.

We are looking for an **experienced barista with strong operational and business understanding** to join our team and help launch and grow our Rivonia location.

This is a unique opportunity for someone who does not only want to make coffee but wants to take ownership of a café operation and grow with the business.

The successful candidate will initially operate the café independently, managing everything from coffee preparation, customer service, daily operations, stock control, and sales, until the business grows enough to require additional staff.

As the café expands, this role will develop into a **Café Manager position**, with responsibility for managing employees, maintaining standards, and supporting future branch growth.

Role Overview

Initially, you will be responsible for running the café as a **standalone operator**, including:

* Preparing high\-quality coffee and beverages
* Managing customers and daily sales
* Operating the café independently
* Maintaining cleanliness and presentation standards
* Managing stock and inventory
* Managing deliveries and online orders
* Completing daily operational tasks
* Reporting on business performance

This role requires someone who is comfortable taking ownership and working independently.

Key Responsibilities Barista Responsibilities (Essential)

The successful candidate must be an experienced barista and confident with:

* Preparing quality espresso\-based beverages
* Operating commercial coffee equipment
* Dialling in coffee and maintaining consistency
* Understanding coffee preparation standards
* Creating a positive customer experience
* Maintaining speed and quality during busy periods
* Keeping the coffee station clean and organised

You must have practical café experience and be able to confidently manage the coffee operation without supervision.

Café Operations Management

Responsibilities include:

* Opening and closing the café
* Managing daily café operations independently
* Ensuring smooth workflow
* Maintaining excellent customer service
* Keeping the café clean, organised, and welcoming
* Identifying opportunities to improve efficiency
* Taking ownership of problems and finding solutions

POS \& Payment Systems

The candidate must understand and be comfortable with:

* GAAP Point of Sale system
* Processing customer payments
* Daily cash\-up procedures
* Sales reporting
* Tracking daily revenue
* Understanding sales performance

Experience with café or restaurant POS systems is required.

Delivery Platform Management

The candidate must understand how to manage:

* Uber Eats
* Mr D Food

Responsibilities include:

* Managing online orders
* Ensuring orders are prepared correctly
* Monitoring customer feedback
* Maintaining delivery service standards
* Improving online sales performance

Stock \& Inventory Management

You will be responsible for:

* Monitoring stock levels
* Ordering supplies
* Managing coffee, milk, food, packaging, and consumables
* Tracking wastage
* Preventing stock shortages
* Maintaining supplier relationships
* Ensuring stock accuracy

Previous experience managing café or restaurant stock is required.

Business \& Financial Understanding

The ideal candidate must understand the business side of running a café.

You should understand:

* Revenue
* Expenses
* Gross profit
* Basic profit and loss calculations
* Product profitability
* Cost control
* Waste management

You should be able to understand how operational decisions affect the profitability of the café.

Administration \& Communication

The candidate must be comfortable with:

* Email communication
* WhatsApp business communication
* Supplier communication
* Customer communication
* Daily reporting
* Following operational processes

Professional communication skills are important.

Events \& Weekend Operations

The Daily Grind will participate in events, markets, corporate activations, and private functions.

The successful candidate will assist with:

* Event preparation
* Stock planning
* Coffee service at events
* Setup and breakdown
* Customer engagement
* Managing event operations

Weekend availability will occasionally be required.

Additional profit\-sharing opportunities will apply for successfully completed events.

Future Branch Management Opportunity

As The Daily Grind grows, this role has the opportunity to become a management position.

The successful candidate may progress into:

* Café Manager
* Branch Manager
* Multi\-branch Operations Manager

Future responsibilities may include:

* Training new employees
* Managing teams
* Maintaining quality standards
* Monitoring branch performance remotely
* Supporting new branch openings
* Ensuring consistency across locations

Marketing \& Growth

The ideal candidate understands that building a café requires attracting and retaining customers.

Experience or understanding of:

* Local marketing
* Promotions
* Social media
* Customer engagement
* Increasing sales
* Building customer loyalty

will be advantageous.

Corporate Account Management

The Daily Grind will develop corporate relationships.

The candidate should understand:

* Managing corporate customers
* Handling corporate orders
* Maintaining professional relationships
* Following up with business clients
* Managing repeat accounts

RequirementsEssential Requirements:

* Must live in Johannesburg
* Must be able to work in Rivonia
* Must be available immediately
* Experienced barista with café experience
* Able to independently run a café operation
* Experience with coffee preparation and equipment
* Experience with GAAP or similar POS systems
* Experience with Uber Eats and Mr D Food
* Experience with stock and inventory management
* Understanding of café operations
* Basic financial understanding
* Reliable and punctual
* Friendly and customer\-focused
* Clean, organised, and professional appearance
* Strong communication skills

Advantageous:

* English speaking required
* Afrikaans speaking is a plus
* Previous café management experience
* Experience opening a new café
* Event catering experience
* Marketing experience
* Experience managing teams
* Experience managing multiple locations

Compensation \& Growth

The successful candidate will receive:

* Competitive basic salary
* Performance\-based incentives
* Profit sharing from completed events
* Profit sharing from profits generated by future branches
* Opportunity to grow into a senior management role
* Opportunity to be part of building a growing café brand

The Ideal Candidate

We are looking for someone who is:

☕ A skilled and passionate barista  
☕ Independent and responsible  
☕ Business\-minded  
☕ Customer\-focused  
☕ Reliable and punctual  
☕ Clean and organised  
☕ Positive and friendly  
☕ Interested in growing with the company

This is an opportunity for someone who wants more than a job, someone who wants to help build and grow The Daily Grind into a successful café brand.

To apply, please send your CV and a short introduction explaining your café experience and why you would be the right fit for this opportunity.

Pay: R5 000,00 \- R5 500,00 per month

Ability to commute/relocate:

* Rivonia, Gauteng 2128: Reliably commute or planning to relocate before starting work (Required)

Experience:

* Barista: 1 year (Required)

Language:

* Afrikaans (Preferred)

Work Location: In person

Experienced Barista / Café Operations Assistant – Future Café Manager (Rivonia)

1\.Design, develop and translate solution design into technical architecture


* Strong ability to provide written and/or verbal explanations on design and technical/functional solutions.
* Work closely with the Solutions Architect to obtain detailed business / user requirement specifications that inform the technical design so as to model the pieces of an infrastructure and their points of integration.
* Ensure that new technology solutions are designed in accordance with architectural standards; for optimal access and usefulness; to leverage existing technologies; and to understand enterprise\-wide impacts to people, process and technology.
* Assist with roadmap creation, to address gaps and move the domain towards its solution architecture, in support of future business growth and innovation.
* Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability and manageability.
* Identify the technologies to employ based on price, performance, service agreements and business constraints.
* Serve as technical owner and point of contact for domain specific solutions in the Production environment
* Prepare proof of concept in collaboration with the Solution Architect \- if required.
* Ensures that throughout the development phase, the process is documented including the development procedures for application use and security.
* Manage technical risk by identifying and advocating for the best possible solution as well as Identify inefficiencies or gaps (data integrity, security, performance, manageability, etc.) in third\-party software solutions.
* Participate in client project meetings and scoping calls as a key technical resource
* Participate in Architecture Review Board forums
* Provide technical leadership and hands\-on expertise across the integration architecture domain, ensuring the design, review, and approval of robust, scalable, secure, and resilient integration solutions.
* Establish and enforce integration architecture standards, guide complex technical decision\-making, and drive the adoption of best practices across APIs, middleware, event\-driven architectures, cloud integration platforms, and AI\-enabled integration capabilities.


2\.Testing, Reviewing and implementation of technical integration


* Compile detailed technical specifications based on the technical designs which will inform implementation.
* Write custom code for software integrations as required or necessary (e.g. Web Services, API).
* Converts a design into a complete information system including acquiring and installing the systems environment, creating and testing databases, preparing test case procedures, preparing test files, coding, compiling, refining programs and performing test readiness review and procurement activities
* Examine program errors in logic and data and make necessary recommendations to correct the program.
* Work with the Solutions Architect, Project and Technical teams to assist with the installation and deployment of the application.
* Support implementation preparation, implementation of the solution into a production environment and resolution of any problems identified in the integration and test phases.
* Supports all the code sets and implementations that have been implemented in production in accordance to business requirements.
* Write and distribute the task descriptions in a production environment to operate and maintain the designed and implemented solution. This includes post implementation process reviews.
* Ensure technology solutions are production ready and meet the defined specifications and that the solution can be maintained via production support methodologies and resources.
* Ensure technology solutions are monitored and assessed for performance and sustainability through periodic health checks (such as capacity planning, incident and problem reviews)
* Assume ownership of problems and incidents and communicate critical situation status
* Review the ongoing implementation solution for improvement opportunities.


3\.Stakeholder Engagement


* Facilitate communications between IS workgroups and business stakeholders for technical issues and/or major changes, acting as the technical domain subject matter expert
* Provide technical expertise to propose level of effort estimates (LOE), work breakdown structures and technical resource planning for proposed and current work to support the Project Management Office (PMO) and Demand Management process.
* Contribute to the design \& evolution of architectural principles and preferences in relevant forums.
* Builds a trusted advisor relationship with key stakeholders ensuring they are proactively and effectively advising on solution design, risks and issues.
* Manage the planning of resource and overview of constraints in collaboration with key stakeholders to ensure that service delivery demands are met.
* Attend various Group \& Business specific architectural design forums and present technical designs and detailed business cases for approval.


4\.Project Execution


* Implement and maintain an effective system of internal controls and delegations of authority to the ensure successful implementation of technical designs and integration.
* Supports a key implementation teams through the preparation of technical plans, integration and application of design principles that comply with enterprise and solution architecture standards.
* Work as part of embedded delivery teams to conduct solution reviews, code reviews, testing and other disciplines associated with solution design \& delivery.


5\.Cross – functional skills transfer


* Keep current and informed of domain related technologies and best practices
* Identifies development needs and pro\-actively and selects effective solutions to address own gaps to facilitate continuous improvement of self and team.
* Creates an environment conducive to cross\-functional skills transfer.
* Provides technical guidance, shares knowledge and expertise and coaches employees to find their own solutions

  

TECHNICAL COMPETENCY REQUIREMENTS


* Experience with developing integration in technologies using languages like: Java, NodeJS and AWS Lambda
* Experience with Agile Methodologies such as Scrum
* Experience in CI/CD processes
* In\-depth understanding of the specific domain and pertinent technologies.
* Expert level of technical knowledge and understanding of architecture, application systems design and integration with deployments
* Demonstrated thorough understanding of modern enterprise architecture, hands\-on experience with enterprise application integration middleware and platforms


REQUIRED MINIMUM EDUCATION/TRAINING


* Bachelor’s degree in computer science or related discipline


REQUIRED MINIMUM WORK EXPERIENCE


* At least 6 years job\-related experience
* Experience with SOA, ESB, XML and/or Web Services integration technologies
* Proven track record of successfully delivering SOA/middleware integration projects such as demonstrate experience modelling reusable business objects and services; forward thinking about the recommended services and anticipated business needs
* Experience in application containerisation using containerisation technologies such as Docker, Kubernetes, Openshift etc.
* Experience in using of multiple messaging protocols such as JMS, AMQP, MQTT etc
* Experience in using messaging systems such as RabbitMQ, Tibco EMS, Oracle AQ and WebLogic
* Experience using event streams, Kafka.


BEHAVIOURAL COMPETENCY REQUIREMENTS


* Leadership
* Self\-mastery
* Executes with excellence
* Customer centric
* Agile

Integration Architect (Gig role)

The Customer Service Consultant is responsible for delivering exceptional customer service while ensuring the accurate and efficient administration of insurance and warranty policies throughout their lifecycle. The role serves as the primary point of contact for clients, providing support, guidance, policy administration, policy amendments, cancellations, validations, collections follow-ups, and general customer service. The incumbent is responsible for maintaining high levels of customer satis…

Customer Service Consultant

**Job Reference Number:** SI\-1105
  

**Department:** Mrk \- Oth : Marketing
  

**Business Unit:**
  

**Industry:** Marketing
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
Sunbet as the online sportsbetting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sportsbetting product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
##### **Job Description**


The Digital Marketing Specialist: Paid Media for Sunbet will be responsible for the delivery of the integrated digital paid media plan (including Paid Search, GDN, Paid Social Media, Native and programmatic platforms) for the Sunbet brand, with the aim of driving business acquisition into new and existing markets. These plans will include the alignment of digital strategies, (such as SEO, Content and overall digital paid media integration) with the main digital strategy. The Digital Marketing Specialist: Paid Media will also be responsible for using insights and customer intelligence to deliver end\-to\-end (plan, test, execute, measure and refine) programmes and results, and manage tactical campaign deiverables.


##### **Job Requirements**


**Qualifications**


* 3 Year Bachelor’s Degree / NQF Level 7 in marketing, communication or journalism
* GAIQ certification (Google Analytics Certification) is an advantage

**Experience**


* 5 years successful experience in paid digital media planning and campaign management;
* Experience demonstrating creativity from an ideas perspective, an eye for design and an understanding of the power of storytelling to better understand, engage with and motivate consumers.

**Skills \& Knowledge**


* Analysing
* Creating and improving
* Sourcing information
* Applying expertise and technology
* Taking ownership
* Responding with urgency
* Collaborating
* Knowledge of Sunbet products and the sports betting context (advantageous)
* Strong verbal and written communication skills
* Proficiency in the use of Google Analytics and Google Adwords and Facebook
* Experience with other paid platforms e.g. Programmatic, Native and other paid social e.g. twitter, reddit, tiktok etc (advantageous)
* Digital Marketing
* Project management
* Media planning \& buying (advantageous)
* Social Media Platforms (including how to use these to effectively support paid media) \-
* Copywriting and editing
* Social; Google \& Revenue Reporting skills
* Business \& Financial Acumen
* Knowledge of GTM, pixel set ups etc (advantageous)

**Key Performance Areas**


* Be a subject matter expert on Digital Paid Media platforms (including Paid Search, GDN, Paid Social Media, Native and potentially programmatic platforms) and how these can be used to leverage growth in online reputation and business growth
* Understand the integrated Digital strategy and individual digital plans (SEO, Content, etc.) and devise an integrated implementation plan for digital paid media across digital assets and platforms
* Understand and interpret the results of Social Reporting, Google Reporting and Revenue Reporting, in order to draw meaningful conclusions from data reports and translate them into a recommendations for future campaigns
* Identify target audiences and analyse their characteristics, behaviour and media habits
* Develops paid multi\-channel initiatives and builds upon current client strategies within the digital arena to meet/exceed objectives
* Make recommendations to various stakeholders of new initiatives and opportunities
* Communicate and raise awareness with relevant stakeholders with regards the Digital Paid Media framework and how it can be utilized
* Builds strong, trusting relationships with clients and agency partners, and collaborate on conceptualisation, planning and implementation for paid campaigns
* Monitors paid media channels to ensure that the delivery and objectives are rolled out as per plan
* Track and quality assure proofs on paid media interactions, creative products and delivery to ensure cost effective and impactful solutions
* Monitor consistent and accurate messaging across channels
* Analyse and report on the effectiveness of paid media campaigns, facilitating any amendments where required
* Write communications briefs, ensuring that creative and media are effectively integrated
* Facilitate project meetings for the implementation and delivery of campaign and / or event plans through specific initiatives to meet the objectives of the events and / or campaigns.
* Manage key stake\-holder expectations, escalating risks before they become problems
* Report on completed projects, costings and progress against deadlines
* Perform data analysis of paid activity on a monthly basis
* Regular reviews of performance within Google analytics
* Monitor and evaluate campaign performance in order to optimise future campaigns
* Work with marketing teams to drive content creation for paid media channels

**Equity**


* Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

**POPI Statement**


* Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
* Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful*.*

Customer Service Jobs in Sandton - Page 6

Vacancies (page 6 of 6)