Browse live customer service jobs in Sandton, Gauteng. Salaries, top employers and how to apply. Updated regularly.

**Job Title: Telesales Agent**

**Job Overview:** We are seeking a dynamic and motivated Telesales Agent to join our team. The primary responsibility of this role is to engage potential customers over the phone and promote our fibre products and services. The ideal candidate will have excellent communication skills, a persuasive demeanour, and a passion for sales.

 **Responsibilities:**

* Conduct outbound calls to prospective customers to introduce and sell our fibre products and services.
* Utilize persuasive selling techniques to convert leads into sales.
* Maintain a high level of product knowledge to effectively communicate features, benefits, and pricing to customers.
* Identify customer needs and tailor product offerings to match their requirements.
* Meet or exceed sales targets and performance metrics on a consistent basis.
* Record accurate and detailed notes of customer interactions and sales transactions in the CRM system.
* Follow up with leads and inquiries promptly to maximize conversion rates.
* Collaborate with team members and sales managers to optimize sales strategies and achieve team objectives.
* Continuously update skills and knowledge through training sessions and self\-learning to stay informed about industry trends and product developments.
* Provide exceptional customer service and support to ensure a positive customer experience throughout the sales process.

 **Requirements:**

* Proven experience in telesales or a similar role, preferably in the telecommunications industry.
* Excellent communication skills, both verbal and written, with a clear and articulate phone manner.
* Strong negotiation and persuasion skills with a results\-oriented mindset.
* Ability to work well independently and as part of a team in a fast\-paced environment.
* Familiarity with CRM systems and proficiency in Microsoft Office applications.
* Self\-motivated and target\-driven with a strong work ethic and a positive attitude.
* High school diploma or equivalent; additional education or certifications in sales or marketing is a plus.
* Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
* Comfortable working towards and achieving sales quotas and targets.
* Ability to maintain professionalism and composure under pressure.

  

\*\**Thank you for your interest in this opportunity. We really appreciate the time you’ve taken to apply. If you do not hear from us within* ***two (2\) weeks*** *of the advert date, please consider your application unsuccessful. We genuinely value every application and thank you for considering a future with us.*

Telesales Agent (Fibre) - Aug

**About Sanlam Corporate**

Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees.  



We believe in creating and cultivating a positive, diverse, energised working environment that gives every individual the opportunity to achieve success and deliver meaningful value.**Purpose of the role**

This role is for SImeka Consult, founded in 1998 through the merger of Sanlam Consultants \& Actuaries and Simeka Oracle Employee Benefits, Simeka provides innovative employee benefits solutions to retirement funds, employers, medical schemes, trade unions, and individual fund members.

As the Senior Consultant, you will consult to the trustees/management committees of funds, assist in the daily managing and logistical control of the funds, to co\-ordinate and facilitate between departments, with the ultimate objective of owning the relationship of a portfolio of clients.**Key Responsibilities**
* Ensuring that a portfolio of clients is adequately serviced
* Technical excellence in servicing corporate clients
* Embodying TCF in client interaction
* Effectively and independently management of a portfolio of clients
* Demonstrating client centricity
* Manage the communication plan of the Funds
* Facilitating and co\-ordinating internal departments
* Self\-development
* Build client relationships and ensure client retention
* Ensure that the overall standard of agenda packs, minutes and consulting advice is maintained
* Attend and coordinate Trustee Meetings and/or Joint Forum Meetings
* Provide monthly reporting via required reports on operating functions of portfolio
* Direct employee training to improve efficiency
* Ensure that standard procedures, practices and Client servicing are maintained and adhered to
* Risk awareness and the management of these risks
* Awareness of regulatory legislation and developments within the industry
* Monitor budgets, targets and fees
* Participation in growing the business
**Qualification and Experience*** Bcom Degree or BA Law / LLB or equivalent NQF level
* CFP advantageous
* FAIS accreditation required
* Minimum of 5\-7 years Benefit Consulting Experience is required
**Knowledge and Skills**
* Minimum of 5\-7 years Benefit Consulting Experience is required
* A proven track record of managing people is advantageous
* Knowledge of Employee Benefits and wider financial services industry and process
* Product knowledge and understanding of the Group Risk and/ or Retirement Fund Industry
* Computer literate with proficiency in Microsoft Office (Word, Excel and PowerPoint)
* Own car and drivers license
**Core Competencies**
* **Cultiv****a****tes Innovation** \- Creating new and better ways for the organisation to be successful.
* **Client Focus** \- Building strong customer relationships and delivering customer\-centric solutions.
* **Drives Results** \- Consistently achieving results, even under tough circumstances.
* **Collaborates** \- Building partnerships and working collaboratively with others to meet shared objectives.
* **Resilience** \- Rebounding from setbacks and adversity when facing difficult
**Personal Qualities**
* **Organisational Savvy** – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
* **Manages Complexity** – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
* **Drives Engagement** – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
* **Business Insight** – Applying knowledge of the business and marketplace to advance the organisation’s goals.
* **Displays Care** – Showing care and consideration to our clients that extends beyond professionalism.
**Build a successful career with us**

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.**Turnaround time**

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Closing Date 28 August 2026**Our commitment to transformation**
*The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.*

Senior Benefit Consultant

You will ensure that the company's customer service operations run smoothly and efficiently by actioning invoices , quotes and Interbranch / hospital transfers. As the Customer Service Administrator, you will maintain professional relations with internal and external customers thus contributing to the delivery on our Operational Excellence and Profitable Growth strategies. Orders Receive and accurately record all customer orders, generating the appropriate invoices or quotes in accordance with …

Customer Service Administrator

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


This role drives the strategic B2B positioning and Go\-to\-market execution of Business Banking Commercial and Sectors business, ensuring alignment with the bank’s strategic objectives and customer experience priorities. The role translates business strategies into marketing strategies, implementing integrated campaigns and fostering collaboration among cross\-functional teams to drive consideration and business growth. The role must ensure marketing efforts are digitally enabled, data\-driven, and optimised for omnichannel engagement.**Job Description**

**Key Focus Areas:**

* **Go\-to\-Market Strategy:** Design and implement marketing frameworks aligned to Commercial and Sector strategic priorities.
* **Campaign Development:** Lead integrated marketing campaigns across digital and traditional channels.
* **Customer\-Centric Marketing:** Embed insights\-driven approaches to enhance relevance and engagement.
* **Digital Marketing Excellence:** Leverage AI\-driven tools, social media analytics, and automation platforms.
* **Performance Measurement:** Track adoption, campaign ROI, and market feedback for continuous optimisation.
* **Cross\-Functional Collaboration:** Align with Client Experience and Events, product, and communications teams for seamless execution.
* **Brand Stewardship:** Ensure all marketing aligns with brand governance and reputation standards.
* **Conventional marketing:** Sponsorship advisory role including branding and managing TTL campaigns

**Key Accountabilities:**

**Go\-to\-Market Planning \& Execution**

* Develop and implement comprehensive GTM strategies for Commercial and Sectors.
* Align marketing plans with segment priorities.
* Drive integrated campaign planning across paid, owned, and earned media channels.

**Digital Marketing, Content Marketing \& Analytics**

* Deploy omnichannel marketing strategies leveraging programmatic advertising, SEO, and social platforms.
* Deploy best\-in\-class storytelling to bring segment and sector narratives to life.
* Utilise analytics dashboards and AI\-driven insights to optimise campaign performance and customer targeting.

**Performance \& Market Insights**

* Monitor campaign impact, and customer feedback to inform future strategies.
* Conduct competitive benchmarking and trend analysis to maintain market relevance.

**Stakeholder Engagement \& Governance**

* Collaborate with marcomms team on integrated campaigns
* Ensure compliance with brand governance, regulatory requirements, and inclusive communication standards
* Working and managing multiple vendor partners

**Education and Qualifications:**

* Bachelor’s Degree, Advanced Diploma, or B Tech \[NQF 7]
* Field of Study **(Preferred):**


	+ Marketing/ Digital Marketing
	+ Commerce, Sciences, Humanities
	+ Business Administration/Strategy

**Work Experience:**

* 5–12 years’ experience in marketing and communications, including a proven track record of at least 3 years in a people management position.
* Demonstrated expertise in B2B financial services or a similar complex environment.
* Exposure to process design, optimisation, quality management, customer centricity, technology, and data\-driven decision\-making is preferred.
* Strong experience in developing and executing go\-to\-market strategies, integrated campaigns, and sales enablement initiatives.
* Strong understanding of marketing KPIs, budget management and brand metrics.
* Proven ability to lead cross\-functional teams and influence senior stakeholders.

**Competencies:**

 **Leadership Competencies:**

* Strategic Thinking
* Business Acumen
* Communication
* Influence
* Leadership
* Delivering Results
* Adaptability
* Collaboration
* Decision\-Making

 **Knowledge and Skills:**

* Strong business acumen
* Operational planning and execution
* Strong writing and content development skills
* Process optimisation and service design
* Customer experience management
* Performance measurement and reporting
* Governance and compliance
* Digital tools and platforms
* Data analysis and insight generation
* Team leadership and development

**Education**


Bachelor\`s Degrees and Advanced Diplomas: Marketing (Required)*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

R-15988220 Senior Marketing Manager: Commercial and Sectors

International medical supplier with offices based in Sandton, Johannesburg requires an experienced Customer Service Administrator. Individuals who apply must have invoicing and quotes experience within the medical / healthcare industry. You will ensure that the company's customer service operations run smoothly and efficiently by actioning invoices , quotes and Interbranch / hospital transfers. As the Customer Service Administrator, you will maintain professional relations with internal and ext…

Reference: JHB001788-VM-1 International medical supplier with offices based in Sandton, Johannesburg requires an experienced Customer Service Administrator. Individuals who apply must have invoicing and quotes experience within the medical / healthcare industry. You will ensure that the company's customer service operations run smoothly and efficiently by actioning invoices , quotes and Interbranch / hospital transfers. As the Customer Service Administrator, you will maintain professional relat…

Customer Service Administrator Sandton

**National Driver Trainer – Corporate Fleet**

**Sandton**

**Job Purpose**

The purpose of the position is to administer, assess, train and upskill professional drivers within company processes and driving standards on how to drive safely, sustainably and in a way that reduces risk, saves energy and promotes vehicle longevity.

**The Key Functional Responsibilities:**

* Responsible for identifying and assessing driver training needs within the business, developing training material, training programs, plans, and implementing various training methods to enhance Professional Driving skills and performance across the Business.
* Responsible for development and training topics including Driver Toolbox Talks, Safe Work Procedures and subjects appropriate to and are aligned towards the achievement of RTMS outcomes and the requirements of SANS 1395\.
* Manage Driver Employment Process and Driver Certification Administration for all Drivers.
* Maintain and manage adequate training records (e.g. certificates, registers, signed policies etc.)
* Administer Driver Scoring Reporting, training needs analyses and training plans for improvements where needed.
* To conduct on\-cab assessments as part of Driver Onboarding. Also, then include existing Drivers as well, assessing competencies and evaluate training and performance management needs.
* Promote safe driving practices, defensive driving techniques, and compliance with company policies, RTMS, and road traffic legislation.
* Administer interventions related to driving performance management and accident / incident intervention requirements.
* Train and coach driver behaviour in line with company policies, procedures and values.
* Train and coach driver behaviour in line with legal regulations to achieve best performance from new technologies and assistance systems used or implemented in vehicles.
* Train correct pre\-trip inspections process and the checking of the roadworthy condition and safety of vehicles before dispatch.
* Deliver theoretical and practical training in line with company standards and qualification requirements; Train and coach driving behaviour that promotes safe, economically efficient and environmentally responsible driving.
* Drivers need to be thoroughly trained on how to achieve and maintain Greenband driving; Training focused on auto transmission vs manual changing of gears and driving in the right engine speed range and correct braking system applications and driving adjustments based on road and other conditions.
* Accident\-avoidance training and control of the vehicle during emergency situations.
* Providing instruction on operation of various parts and functions of the vehicle, including vehicle accessories like the refrigeration unit and tail lift operation.
* Training skills related to the correct manoeuvring of trucks, safe loading and unloading practices, following signals from delivery crew and checking that the vehicle, load and loading equipment is positioned and secured properly.
* Develop and Deploy Defensive Driver Training Programs.
* Documenting and reporting on and monitoring of driver performance and progress.
* Driver Upgrades and Learnership Administration, Coaching \& Development
* The Driver Trainer will be responsible for the effective administration, coordination, and delivery of all driver learnership programmes to ensure compliance with legislative, SETA, QCTO, and company requirements.

**AARTO Rehabilitation Training.**  
**RTMS Driver Training Requirements**

**Competence\-Based Training**

* Drivers must be trained and assessed as competent in the operation of the specific vehicle brand they drive.
* Training should cover vehicle handling, safety, defensive driving, fuel\-efficient driving, and load securing.

**Induction \& Orientation**

* New drivers must undergo induction training before starting operations.
* Includes company policies, road safety rules, fatigue management, and accident procedures.

**Ongoing Training \& Refresher Courses**

* Drivers must receive regular refresher training (often annually or as determined by risk assessments).
* Covers updates in legislation (AARTO, traffic laws), vehicle technology, and company procedures.

**Health, Safety \& Fatigue Awareness**

* Drivers must be trained on fatigue management, health and wellness, and safe work practices.
* Includes rest breaks, work\-hour limitations, and lifestyle factors affecting alertness.

**RTMS\-Specific Modules**

* Overloading control (axle mass limits).
* Vehicle fitness requirements.
* Accident/incident reporting and emergency response.

**Record\-Keeping**

* Detailed records of each driver’s training, competency assessments, and refresher courses must be kept.
* These records are audited quarterly as part of the RTMS accreditation process.
* Ensure Driver Performance Scoring KPI Deliverables.
* Achieve Average Driver Scoring \>90% Average.
* Achieve \>80% Greenband Driving Score.
* Reduce negligent accidents rate YOY
* Maintain accurate training records, attendance registers, assessment results, and competency matrices.
* Evaluate the effectiveness of training programs and recommend continuous improvement initiatives.

**NOTE:**  
The above list is not exhaustive, and you shall be obliged to perform subsidiary tasks in addition to the primary tasks for which you are employed. The Company undertakes to ensure however, that these subsidiary tasks will be within the training and experience or occupational capabilities of yourself and that you shall not suffer any loss of remuneration or status for work performed on subsidiary tasks.

**Personal Skills and Competencies Required:**

* Excellent Communication Skills
* Exceptional verbal and written communication skills.
* Able to communicate effectively with employees at all levels of the business.
* Multilingual ability is advantageous to effectively train and coach a diverse workforce.
* Capable of delivering engaging classroom presentations, practical demonstrations, toolbox talks and one\-on\-one coaching sessions.
* Strong report writing and administrative skills, including the completion of training records, assessments, learnership documentation and competency reports.
* Professional Driving and Technical Expertise
* Expert knowledge of Code EC vehicle operations, including horse and trailer combinations, rigid vehicles and articulated combinations.
* Thorough understanding of vehicle dynamics, defensive driving techniques, load securing, reversing, coupling and uncoupling procedures, fuel\-efficient driving, fatigue management and accident prevention.
* Sound knowledge of road traffic legislation, AARTO, the National Road Traffic Act, RTMS requirements, occupational health and safety legislation and company driving standards.
* Able to demonstrate best driving practices through practical instruction and coaching.

**Continuous Learner**

* A Driver Trainer is committed to continuous professional development and actively seeks opportunities to improve knowledge and skills.

**The Driver Trainer:**

* Keeps current with changes in legislation, industry standards and transport best practices.
* Continuously updates training material to remain relevant and compliant.
* Pursues additional qualifications and industry certifications where applicable.
* Shares new knowledge and best practices with drivers and operational management.
* Demonstrates a passion for learning and developing others.

**Proactive and Solution Focused**

* The Driver Trainer takes ownership of driver development and actively identifies opportunities to improve driver performance before incidents occur.

**The Driver Trainer:**

* Analyses driver performance data, telematics, camera footage, incidents and trends.
* Identifies high\-risk drivers and develops targeted coaching interventions.
* Implements preventative training programs rather than reacting after incidents.
* Works closely with Fleet, Operations, HR and Safety teams to improve driv

National Driver Trainer – Corporate Fleet Sandton

Role Purpose
   

  

 To deliver efficient and accurate pensioner payroll administration and exceptional client servicing by ensuring professional service to clients within Service Level Agreements and legislative / compliance requirements such as timely annuity payments, effective telephonic / electronic query resolutions.
   

  

**Requirements**
**Experience And Qualifications**
* Matric or equivalent.
* Minimum of 5 years’ Employee benefits experience.
* Experience in annuity / pensioner payroll administration is an advantage.
* Extensive industry knowledge and product knowledge as well as relevant legislation.


 Duties and Responsibilities
   

  

**INTERNAL PROCESS**
* Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member\-level transactions across systems.
* Ensure audit files remain up to date, assist with audit queries and support year\-end processes.
* Process standard pensioner payroll transactions such as monthly annuity updates, basic reconciliations and data corrections needed for accurate payment runs.
* Assist with administrative tasks related to medical aid billing and basic monthly checks to ensure information aligns with pensioner records.
* Action routine death\-related updates, such as stopping payments and initiating documentation requests, before escalation to Senior Administrators.
* Perform proof\-of\-existence checks and follow up on missing documentation to ensure continuity of pension payments.
* Professionally engage with clients and intermediaries to resolve queries within SLA (48 hours) and quality standards.
* Take ownership of complaints and ensure timely, effective resolution.
* Acknowledge emails promptly and provide clear, comprehensive feedback for one\-stop service delivery.
* Provide accurate information and required documentation in line with policy guidelines.
* Capture and update client information accurately on relevant systems.
* Complete all administrative and reporting tasks within agreed timeframes.
* Handle calls from members and service providers, confirming benefits and resolving queries on first contact where possible.
* Ensure documentation is accurate and compliant with departmental and legislative requirements.
* Utilise IT systems effectively to maintain accuracy and efficiency.
* Identify and report process or system improvements to enhance client experience.
* Respond to client requests promptly, professionally, and collaboratively within the team.


**CLIENT**
* Handle pensioner queries professionally through telephone, email and written communication, ensuring timely and accurate responses.
* Distribute client communication timeously: payslips, tax certificates, increase letters and other notifications.
* Maintain service levels aligned to SLAs and ensure all registers, follow\-ups and client requests are completed and actioned.
* Build and maintain strong relationships with pensioners, trustees, internal partners and other stakeholders to ensure a positive service experience.
* Take ownership of client service requests, ensuring timely resolution of queries (including call centre and mailbox items).
* Escalate complex queries to Senior Administrators or the Administration Manager, ensuring proper tracking and closure.
* Investigate and resolve queries within agreed SLAs, providing prompt and accurate feedback.
* Deliver accurate information, advice, and after\-sales support to clients and stakeholders.
* Provide regular service delivery reports against SLAs and customer targets.
* Build and maintain strong relationships with internal and external stakeholders.
* Manage client expectations by delivering on agreed service standards.
* Recommend and implement improvements to enhance client experience and fair treatment.
* Contribute to a collaborative, feedback\-driven culture focused on exceptional client service.


**PEOPLE**
* Develop and maintain productive and collaborative working relationships with peers and stakeholders.
* Positively influence and participate in change initiatives.
* Continuously develop own expertise in terms of professional, industry and legislation knowledge.
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
* Take ownership for driving career development.


**FINANCE**
* Ensure accurate processing of pensioner payroll, tax submissions, medical aid balances, trustee payments and reconciliations that impact financial accuracy.
* Minimise financial risk through adherence to governance, tax rules, internal controls and verification of financial documentation.
* Escalate financial risks or discrepancies timeously and ensure corrective action is taken.
* Support sound financial management through accurate reporting, audit preparedness and maintaining error\-free transactional processing.
* Identify opportunities to enhance cost\-effectiveness and increase operational efficiency.
* Manage financial and other company resources under your control with due respect.
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum.


 As an applicant, please verify the legitimacy of this job advert on our company career page.\-289468363

Client Service Administrator: Pensioner Payroll MMH260813-12

If managing exports, coordinating freight, and ensuring compliance is your strength, you could be our next Senior Export Controller \- Airfreight  

  

This role is based at Head Office \- Linbro Park for our JHB Airfreight Branch. **Education**

* Matric
* 1\-year export related qualification at NQF level 3 and 4

 **Knowledge and experience**

* 5 years export experience in freight forwarding industry in a clerical capacity
* INCO Terms
* Transport modal selection
* Carrier conditions of carriage
* Basic international trade principles
* Applicable sections of Export control Act
* Commercial, transport, carrier and statutory body documents \& stamps
* Customs and other statutory body cargo clearance procedure
* Export freight document flow procedure
* Geography
* G\+ programme
* Computer literacy (MS Word, Excel and Lotus Note)
* On Track programme
* Good communication skills (Written \& Verbal). Client orientation
* Action and result orientation
* Time Management. Attention to detail

 **Advantageous attributes**

* Customer service orientation \- Able to handle a demanding customer environment.
* Good problem solving and decision\-making skills.
* Dynamic self\-starter that doesn’t need to be told what to do and how to do it.
* Attention to detail and handle pressure.
* Can communicate with the team and contribute to the overall success of the team.

 **Overall responsibilities include**

  

* Plan the freight movement
* Cost freight movements and prepare service estimates.
* Coordinate freight movement
* Process Customs and other statutory documents required for Customs clearance
* Administration of shipment file
* Arrange insurance cover and process claims
* Effect creditors disbursements and process debtors invoices
* Comply with the requirements of the Customs Accreditation System
* Comply with the requirements of the quality management system

Senior Export Controller

We are looking for an experienced, strategically minded **Head of Service Operations \& Transformation** to take ownership of our end\-to\-end service operation across Africa and lead the transformation of how we deliver repairs, after\-sales support and customer service.


This is a senior Head of Department opportunity for an individual who combines **Industrial Engineering expertise, operational leadership, commercial acumen and transformation capability** with the ability to manage complex, multi\-site operations across multiple African markets.


You will be responsible for building a scalable, efficient and commercially sustainable service operating model while ensuring that our operations consistently deliver an exceptional customer experience and meet **Apple Authorised Service Provider standards**.


As the **Head of Service Operations \& Transformation**, you will provide strategic and operational leadership across the iStore Africa service network.


You will own the complete service journey – from customer collection and diagnostics through repair, parts management, logistics and cross\-border movement to final delivery and customer recovery.


A key focus of the role will be to assess the existing operating model, identify inefficiencies and opportunities, redesign processes and implement scalable solutions that improve **productivity, turnaround times, quality, cost, customer experience and commercial performance**.


This is an opportunity to shape and scale a critical function across Africa while working with world\-class technology brands and diverse teams and markets.

**Key Responsibilities**
------------------------

### **Service Strategy \& Leadership**

* Develop and execute the service operations strategy in alignment with the broader iStore Africa and Core Group strategy.
* Provide strategic direction across all service locations and countries.
* Build a scalable operating model capable of supporting future regional growth.
* Establish clear performance standards, governance structures, KPIs and operating rhythms.
* Identify opportunities to improve capability, productivity, efficiency, customer experience and profitability.
* Provide executive leadership with clear insight into performance, risks, opportunities and strategic priorities.
* Act as the senior escalation point for significant operational, technical, customer, compliance and commercial matters.
* Review and optimise the complete end\-to\-end service and repair operation.
* Map, analyse, redesign and standardise processes across service locations.
* Identify bottlenecks, duplication, control gaps, inefficiencies and automation opportunities.
* Design scalable processes that can be consistently implemented across multiple markets.
* Improve capacity planning, workforce utilisation, workflow design and resource allocation.
* Lead continuous improvement and operational transformation initiatives.
* Use data and operational insights to drive measurable improvements in cost, turnaround time, quality and customer experience.

### **End\-to\-End Service Operations**

* Own the complete repair lifecycle from collection through to final customer delivery.
* Drive consistent, high\-quality repair execution across all locations.
* Oversee workshops, service desks, repair queues, technician productivity and repair quality.
* Manage collections, parts movement, logistics, courier networks and cross\-border repairs.
* Drive same\-day repair capability where workshop capacity and parts availability allow.
* Monitor demand and capacity across the network and implement corrective action where required.
* Ensure all service centres operate consistently against defined operational standards.

### **Financial \& Commercial Management**

* Own the service division's budget, forecasts, cost management and financial planning.
* Improve the financial and commercial contribution of the service function.
* Manage key cost drivers including parts, labour, logistics, repeat repairs, stock losses, write\-offs and third\-party service costs.
* Identify opportunities to reduce waste and improve productivity and operational value.
* Develop business cases for new locations, technology, equipment, tooling, staffing and process improvements.
* Evaluate investments and measure return on operational initiatives.
* Manage external suppliers, service providers and logistics partners against agreed commercial and operational outcomes.
* Maintain Apple Authorised Service Provider compliance and audit readiness.
* Ensure consistent application of Apple policies, technical standards, procedures and controls.
* Ensure technicians maintain relevant Apple certifications, including ACMT and ACiT where applicable.
* Establish robust governance and control frameworks.
* Monitor repeat repairs, technical errors, audit findings, customer complaints and service failures.
* Lead root\-cause analysis and ensure corrective actions are implemented and sustained.
* Maintain strong risk, safety, security and compliance controls across all service environments.

### **Customer Experience**

* Define and deliver a premium after\-sales experience aligned with the iStore and Apple brands.
* Ensure customers receive accurate, clear and timely communication throughout the repair journey.
* Establish consistent service and escalation standards across markets.
* Monitor customer satisfaction, complaints, service recovery and customer effort.
* Drive rapid resolution of complex customer escalations.
* Partner with Retail, Customer Experience, Marketing and regional teams to continuously improve the customer journey.
* Use customer feedback and operational data to identify improvement opportunities.

### **Stock, Parts \& Asset Management**

* Ensure effective stock and parts management across the service network.
* Improve parts forecasting, availability, replenishment and allocation.
* Ensure parts availability supports service\-level and turnaround\-time commitments.
* Oversee workshop assets, tools, equipment and security controls.
* Manage shrinkage, obsolete stock, lost parts, write\-offs and inventory inaccuracies.
* Establish strong operational and financial controls.
* Partner with Supply Chain, Finance and regional teams to improve stock accuracy and availability.

### **Regional Growth \& Expansion**

* Lead operational readiness for new service locations across Africa.
* Assess demand, infrastructure, staffing, technical capability and operational risk in new markets.
* Ensure new workshops and service points meet required Apple standards from launch.
* Develop scalable processes, systems, structures and training models to support growth.
* Partner with country leaders and regional stakeholders on expansion initiatives.
* Balance operational consistency with local legislation, infrastructure and market requirements.
* Leverage technology and data to improve visibility and operational decision\-making.
* Establish effective dashboards and reporting across service levels, productivity, cost, quality, stock and customer experience.
* Identify opportunities for automation and systems optimisation.
* Ensure consistent and accurate reporting across locations.
* Analyse trends and translate insights into operational action.
* Partner with IT and relevant stakeholders to improve service technology and systems.

### **Stakeholder \& Partner Management**

* Build strong relationships with Apple and strategic business partners.
* Represent the service function at senior leadership and regional planning forums.
* Work closely with Retail, Supply Chain, Finance, IT, HR, Customer Experience and regional leadership.
* Manage stakeholder expectations across multiple countries and functions.
* Provide clear and timely executive\-level reporting.
* Manage third\-party suppliers, logistics providers, contractors and service partners.
* Hold external partners accountable for agreed service and performance standards.

### **People Leade

Head of Service Operations and Transformation – iStore Africa

**Duties and Responsibilities:**

  

* Assisting in managing all aspects of a store
* Maximizing turnover and profit
* Minimise shrinkage by monitoring stock related risks.
* Deliver exceptional customer service by implementing customer experience strategy.
* Lead Talent selection, training, coaching, retention and recognize initiatives for all team members.
* Innovative visual merchandising to optimize sales.
* Implement all company policies and procedures.
* Maintaining health \& safety practices
* Optimize team through creating an inspiring environment.
* Align team members to Company culture and create fun.

 **Behavioural Requirements:**

  

* Honesty in dealing with cash or finances.
* Inspirational leadership \& passion
* Taking ownership
* Building \& maintaining relationships
* Innovation \& ability to deal with change management.
* Thinking adaptability

 **Minimum Requirement.**

  

* 3 years of Management retail experience
* Matric or Equivalent
* Microsoft – Computer Proficiency
* Clear Criminal record
* Ability to communicate effectively at all levels.

Assistant Store Leader - Cape Union Mart - Nicolway

Skills Must be computer literate Must have strong administrative skills Inventory management Must be able to communicate fluently in English - speak, read and write Excellent customer services skills Duties & Responsibilities Confirm delivery with customers Update drivers with the confirmed orders Assist driver with making contact with customers Manage customer queries and compliants Assist with outbound and in bound Inventory control - count stock and update Update spreadsheets with daily task…

Customer Service and admin assistant

Are you ready to take your career to the next level? If so, apply now

**RESPONSIBILITIES:**

* Receiving of all stock and dispatch (claims), including processing of all receiving related paperwork according to the stipulated deadlines
* Ensure that security procedures are followed as per checklist
* Check stock leaving the premises for delivery or transfer
* To observe for theft (staff \& customers)
* To check and sign cash refunds \& credit notes
* Management of change
* Responsible for security of buildings, setting burglar alarms, locking up in evenings, checking that fences and the perimeter are secure
* To search staff, vehicle and lockers randomly
* Conduct generator tests
* Ensure write off’s are correctly disposed of
* Spot check stock takes
* Conduct label trains/price changes
* Give feedback on suppliers to relevant person
* Weekly asset count (Trolleys, radios etc)
* Perform any other tasks as required by Senior Management to ensure the continued smooth operation of the company and to meet the company’s aim of high standards and high customer service.

**CRITERIA NEEDED:**

* 2 years experience in Retail receiving
* Reliable and honest
* Confident
* Excellent attention to detail
* Computer literate (intermediate MS excel)
* Must be self motivated, assertive and professional
* Must be organized, efficient, with strong communication skills on all levels
* Able to work weekends and public holidays
* Vigilant and alert with high energy levels
* Clear credit and criminal history

If you haven't received feedback within 2 weeks of submitting your application, kindly consider your application unsuccessful.

Application Question(s):

* What is your expected Cost to Company?

Work Location: In person

Branch Safety Coordinator

Are you ready to take your career to the next level? Submit your application and join our organization today!

**RESPONSIBILITIES:**

Assist the SSM with all admin duties including on boarding

Action reports ( write offs, slow movers, mark down report etc)

Putting stock on special that managers requires

Checking specials report

Action price changes

Load and print boards and labels (in\-house specials, advertised specials, club card specials, supplier deliveries etc)

Assist with cashing up and manage cashing up process

Petty cash management

Process daily write offs

Process purchase orders\- stock order \& non stock orders

Compile quotations for customers

Capture perpetual stock take data – as per stock takes done by security for the week

Prep and action annual stock take

Check that tills are neatly stapled and in order for head office.

Ensure that all paperwork gets send to head office – Mon, Wed, Fri

Process online club card applications

Capturing of all admin related information

Add staff to clock machine

**CRITERIA NEEDED:**

2 years administrative experience

Retail administrative experience is highly advantageous

Computer literate (Excel, Word, SAP \- advantageous)

Ability to multi\-task and prioritise duties, coupled with excellent attention to detail

Excellent communication skills on all levels

Must be self motivated and assertive and have a sense of urgency and able to prioritise

If you haven't heard anything after 2 weeks of applying kindly consider your application unsuccessful.

Job Type: Full\-time

Application Question(s):

* What is your expected Cost to Company?
* Do you have retail experience?

Work Location: In person

Support Services Assistant

**Job Title: Premium Retail Administrator**

**Location:** Nelson Mandela Square, Sandton, Gauteng  
**Job Type:** Permanent

**About the Company:**

**Cellular Citi Group** is a premier, luxury\-focused cellular retail brand dedicated to delivering exceptional service and world\-class products. We are seeking a highly organized, customer\-centric **Premium Retail Administrator** to oversee daily store operations and drive sales.

**Role Overview:**

In this role, you will be the backbone of our premium showroom. You will act as a brand ambassador, assisting high\-net\-worth clients, while also managing essential back\-office administrative tasks, inventory, and staff coordination.

**Key Responsibilities:**

* **Sales \& Client Relations:** Assist customers with purchasing decisions, and build lasting relationships with premium clientele.
* **Store Operations:** Oversee opening and closing procedures, maintain visual merchandising, and ensure the showroom meets premium brand standards.
* **Administration:** Manage daily cash\-ups, process invoices, track stock levels, and generate sales reports.
* **Team Support:** Assist the Store Manager with staff scheduling, training, and operational coordination.

**Requirements:**

* **Education:** Matric/Grade 12; relevant business or retail management qualification is highly advantageous.
* **Experience:** 3\+ years of retail sales and administrative experience, preferably within a luxury or premium brand environment or VIP/ corporate flight attendants
* **Skills:** Proficient in Point of Sale (POS) systems, MS Excel, and basic accounting software.
* **Soft Skills:** Impeccable communication skills, a professional presentation, and a proactive attitude.

**Email detailed CV with one page motivation of why you feel you are the best suited for the job.**

Job Type: Contract

Pay: R8 500,00 \- R9 000,00 per month

Ability to commute/relocate:

* Sandton, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

* What is your notice period with your current employer?
* Have you handled stock control, inventory updates, or stock reconciliation?
* Are you willing to work weekends, public holidays, and retail hours?

Education:

* High School (matric) (Required)

Experience:

* Vodacom Systems: 2 years (Preferred)
* Microsoft Excel: 3 years (Required)
* Administrator: 3 years (Required)

Work Location: In person

Premium Retail Administrator

**Who are we?**
---------------



Sanlam Private Wealth crafts customised investment portfolios for high\-net\-worth private clients, charitable institutions, trusts and corporate entities.

  



With assets under management and administration of more than R240 billion, we offer a comprehensive and integrated suite of wealth management solutions. These include equity, retirement and offshore investment portfolios, fiduciary and tax services, an equity\-backed finance offering, a global stockbroking service and derivatives trading.

  



At Sanlam Private Wealth, our clients are at the core of everything we do. For this reason, we employ people with passion – individuals who thrive in an entrepreneurial, high\-energy environment.

  



Sanlam Private Wealth is part of the Sanlam Investment Group – the largest, most diversified investment firm in South Africa, with a growing footprint on the African continent and in India.

**What will you do?**
---------------------


* Portfolio Construction
	+ Modeling \& re\-balancing portfolios
* Preparation of review documentation
* Calculation of portfolio returns
* Trading
	+ Implementation of client portfolios
	+ Execution of local \& offshore portfolio trades
	+ Investment and redemption of Collective Investments
	+ Submission of offshore orders
* Backup trader
* Client Interaction
**What will make you successful in this role?**
-----------------------------------------------


* Passion for the markets
* Client Interaction / Client Centricity
* Portfolio Management / Research
* Stockbroking /Trading
* Administration
**Qualifications and experience**
---------------------------------


* B. Com Hon or CA
* CFP or CFA will be an advantage
* 3 \- 5 Years investment market experience and a local network
**Knowledge and skills**
------------------------


* Proficient in MS Office (i.e. Word, Excel etc.)
* Excellent numerical acumen
**Personal qualities**
----------------------


* Pro\-Active approach to work, clients, problem solving
* Ability to perform well under pressure and show maturity, confidence and resilience
* Strong numerical orientation
* Highly organized with a high level of customer focus
* Accurate and detail orientated
* Critical and analytical capability
* Excellent listening, communication and interpersonal skills
* Learning agility and curiosity
* Assertive
* Passionate ownership for results
**Build a successful career with us**
-------------------------------------



We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Mi\-way, as well as the Group Office – the Sanlam Group provides many opportunities for growth and development.

**Turnaround time**
-------------------



The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

  

* To be considered for the above opportunity please upload your detailed CV on or before 21 August 2026\.
* Please note that if you are not contacted within two weeks after the closing date your application has been unsuccessful.
**Our commitment to transformation**
------------------------------------


*The Sanlam Group is committed to transformation and embracing diversity, and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.*

Junior Portfolio Manager

**Introduction**
Through our client\-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at www.momentumgroupltd.co.za  

  

**Disclaimer** As an applicant, please verify the legitimacy of this job advert on our company career page.
  

**Role Purpose**
To deliver efficient and accurate pensioner payroll administration and exceptional client servicing by ensuring professional service to clients within Service Level Agreements and legislative / compliance requirements such as timely annuity payments, effective telephonic / electronic query resolutions.  

  

**Requirements****Experience And Qualifications**  

* Matric or equivalent.
  
* Minimum of 5 years’ Employee benefits experience.
  
* Experience in annuity / pensioner payroll administration is an advantage.
  
* Extensive industry knowledge and product knowledge as well as relevant legislation.
  

  

**Duties \& Responsibilities****INTERNAL PROCESS**  

* Maintain and update pensioner records accurately, including banking details, addresses, medical aid information and member\-level transactions across systems.
  
* Ensure audit files remain up to date, assist with audit queries and support year\-end processes.
  
* Process standard pensioner payroll transactions such as monthly annuity updates, basic reconciliations and data corrections needed for accurate payment runs.
  
* Assist with administrative tasks related to medical aid billing and basic monthly checks to ensure information aligns with pensioner records.
  
* Action routine death\-related updates, such as stopping payments and initiating documentation requests, before escalation to Senior Administrators.
  
* Perform proof\-of\-existence checks and follow up on missing documentation to ensure continuity of pension payments.
  
* Professionally engage with clients and intermediaries to resolve queries within SLA (48 hours) and quality standards.
  
* Take ownership of complaints and ensure timely, effective resolution.
  
* Acknowledge emails promptly and provide clear, comprehensive feedback for one\-stop service delivery.
  
* Provide accurate information and required documentation in line with policy guidelines.
  
* Capture and update client information accurately on relevant systems.
  
* Complete all administrative and reporting tasks within agreed timeframes.
  
* Handle calls from members and service providers, confirming benefits and resolving queries on first contact where possible.
  
* Ensure documentation is accurate and compliant with departmental and legislative requirements.
  
* Utilise IT systems effectively to maintain accuracy and efficiency.
  
* Identify and report process or system improvements to enhance client experience.
  
* Respond to client requests promptly, professionally, and collaboratively within the team.

 **CLIENT**

  

* Handle pensioner queries professionally through telephone, email and written communication, ensuring timely and accurate responses.
  
* Distribute client communication timeously: payslips, tax certificates, increase letters and other notifications.
  
* Maintain service levels aligned to SLAs and ensure all registers, follow\-ups and client requests are completed and actioned.
  
* Build and maintain strong relationships with pensioners, trustees, internal partners and other stakeholders to ensure a positive service experience.
  
* Take ownership of client service requests, ensuring timely resolution of queries (including call centre and mailbox items).
  
* Escalate complex queries to Senior Administrators or the Administration Manager, ensuring proper tracking and closure.
  
* Investigate and resolve queries within agreed SLAs, providing prompt and accurate feedback.
  
* Deliver accurate information, advice, and after\-sales support to clients and stakeholders.
  
* Provide regular service delivery reports against SLAs and customer targets.
  
* Build and maintain strong relationships with internal and external stakeholders.
  
* Manage client expectations by delivering on agreed service standards.
  
* Recommend and implement improvements to enhance client experience and fair treatment.
  
* Contribute to a collaborative, feedback\-driven culture focused on exceptional client service.

 **PEOPLE**

  

* Develop and maintain productive and collaborative working relationships with peers and stakeholders.
  
* Positively influence and participate in change initiatives.
  
* Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  
* Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  
* Take ownership for driving career development.

 **FINANCE**

  

* Ensure accurate processing of pensioner payroll, tax submissions, medical aid balances, trustee payments and reconciliations that impact financial accuracy.
  
* Minimise financial risk through adherence to governance, tax rules, internal controls and verification of financial documentation.
  
* Escalate financial risks or discrepancies timeously and ensure corrective action is taken.
  
* Support sound financial management through accurate reporting, audit preparedness and maintaining error\-free transactional processing.
  
* Identify opportunities to enhance cost\-effectiveness and increase operational efficiency.
  
* Manage financial and other company resources under your control with due respect.
  
* Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
  

  

**Competencies**  

* Attention to detail.
  
* Planning and organising.
  
* Communication skills (verbal and email).
  
* Accountability.
  
* Client orientation.
  
* Teamwork.

Client Service Administrator: Pensioner Payroll

Responsible for leading sales strategy and business growth for Grid Automation solutions across Southern Africa. This role focuses on identifying new business opportunities, managing key customer relationships, driving order intake, and delivering commercial outcomes aligned with regional and business objectives. The position also supports market development, strategic account planning, and cross\-functional collaboration to ensure customer satisfaction and profitable growth.
**Job Description**
===================


**Key Responsibilities**


* **Go to Market and Deal Winning Strategy:** Formulates and executes proposal strategy and sales agreements. Formulates deal structure, pricing, proposal development. Assists in customer negotiations. Achieve the Annual budget of orders and margin.
* **Business Development:** Build a pipeline of new opportunities to develop new products and services for business growth. Identify and develop a network of partners (Channels Partners, EPCs...) to support business Growth. Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
* **Key Account Management:** Maintain, Develop and Extend our customers portfolio through a relevant and dynamic Key Account Plan.

**Required Qualifications**


* Bachelor's degree in business or technology from an accredited University/Institution
* Significant experience in sales processes in the Southern Africa markets.
* Minimum 6 years of experience across automation product lines
* Requires exceptional growth development capabilities with proven track record.
* Strong oral and written communication skills in English

**Desired Characteristics**


* Master's degree in business or technology or equivalent
* Portuguese and French could be a plus.
* Ability to assess quality of information given and ask pertinent questions to stakeholders or customers.
* Able to offer new solutions to problems outside of set parameters and to construct and provide recommendations.
* Strong interpersonal and leadership skills.
* Ability to document, plan, market, and execute programs.
* Established project management skills.
* Organizational skills and Rigor

**Additional Information**
==========================


**Relocation Assistance Provided:** Yes

Senior Sales Manager Southern Africa-Grid Automation

**About Discovery**
 Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast\-paced and dynamic environment enables smart, self\-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
   

  

**About Discovery Invest**
 Discovery Invest is an ever growing fast\-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
   

  

**Key Purpose**
 We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.
   

  

**Areas of responsibility may include but not limited to**
* Dealing with multiple telephonic queries from Investors brokers and franchises
* Dealing with queries through to resolution
* Dealing with queries focussing on client satisfaction and client retention outcomes
* Accurate logging of all interactions
* Achievement of product and soft skills knowledge targets
* Adhere to risk and compliance requirements
* Updating callers on the progress of their requests
* Ensuring that callers receive service in line with Discovery Standards
* Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
* Accurate record keeping and quality feedback to direct line manager
* Routing queries to the correct departments or teams for adequate resolution
* Utilising all the Discovery systems required for all calls, queries and correspondence


**Personal Attributes And Skills**
* The ability to work positively with people in a team environment
* The ability to display respect for the views and contributions of others
* Display empathy
* Good listening skills
* The ability to be supportive, caring and interest
* The ability to consult with others and share information and expertise with others
* Speak fluently
* Express opinions, information and key points of a discussion clearly
* Responds quickly to the needs of their callers and to the reactions and feedback of callers
* The ability to deliver results and exceed customer expectations
* Focus on customer needs and satisfaction
* Sets high standards for quality integrated with quantity
* Monitors, maintains quality and productivity
* Works in a systematic, methodical and organised manner
* Consistently achieves objective and goals
* Adaptive to change
* Patient and objective
* Accepts new ideas and change initiates
* Adapts interpersonal style to situational circumstances
* Displays an interest in new experiences
* Rapidly learns new tasks and commits information to memory quickly
* Demonstrates an immediate understanding of newly presented information
* Gathers comprehensive information to support decision making
* Maintains a positive outlook
* Focuses productively in a pressurised environment
* Keeps emotions under control during difficult situations
* Open to constructive feedback and learns from it
* Balances work and personal life
* Excellent verbal and communication skills
* Self\-Motivated and pro\-active
* Be able to prioritise work, under pressure and manage deadlines
* professional at all times
* A Team player
* resilient
* Service orientated and client centric
* Results driven


**Education And Experience**
* Matric
* A minimum of 2 years Call Centre experience
* A minimum of 1 years’ experience within the financial services industry
* Working experience within a LISP would be advantageous
* Related BComm Degree is advantageous
* Computer literacy: Proficient in MS Office (essential)
* Basic mathematical skills
* Broker knowledge and understanding is advantageous


 EMPLOYMENT EQUITY
   

  

 The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Service Consultant

Reference: PTA000769-MB-1 Our client is looking for the services if a Service Manager to join their team. You should have at least 5-10 years in a customer facing position within the IT industry, minimum of 3-5 years in a similar management role with project management experience preferable. You should have a track record of At least 5-10 years in a customer facing position within the IT industry, with project Management experience. You should also have a strong tack record of delivering servic…

Customer Service Manager Sandton

Simera is looking for an exceptional communicator to manage follow\-up with companies and referral partners who have expressed interest in our global hiring services. This is not primarily a cold\-calling role. The focus is on responding quickly, writing thoughtful and personalized follow\-ups, nurturing longer\-term opportunities, and helping move interested prospects toward meetings and active hiring needs. The ideal candidate combines the discipline of a strong SDR with the communication and relationship\-building skills of an account manager.

 **Responsibilities**

* Respond to positive replies from email, LinkedIn, and referral partners
* Write personalized and creative follow\-up messages
* Re\-engage prospects who have stopped responding
* Nurture companies that are interested but not ready to hire
* Book qualified meetings for senior sales leaders
* Follow up after meetings, proposals, candidate submissions, and interviews
* Maintain accurate CRM records, next steps, and follow\-up dates
* Use phone calls when a live conversation can help move an opportunity forward
* Identify urgent or high\-value opportunities and escalate them appropriately

**Requirements**

* 2–5 years of experience in SDR, business development, account management, customer success, recruitment, staffing, or another client\-facing commercial role
* Exceptional written and spoken English
* Strong experience managing warm or partially qualified leads
* Ability to write naturally without relying on generic templates
* Excellent organization, persistence, and commercial judgment
* Experience using email, LinkedIn, CRM, and sales\-engagement tools
* Comfortable communicating with founders, executives, HR leaders, and hiring managers
* Willing to work afternoon and evening hours in South Africa to support US prospects

**Preferred Experience**


B2B SaaS, recruitment, staffing, HR technology, outsourcing, or global hiring  

Inbound or senior SDR experience  

Experience nurturing longer sales cycles and reactivating dormant leads  

Experience communicating on behalf of senior executives

*By applying to this position, we'll create your* ***Simera Professional Key (SPK)*** *— a unique key that helps you connect with employers, stand out, and secure the right match.*

Lead Nurture & Response Manager

**Introduction**
Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non\-life and life insurance business.  

  

**Disclaimer** As an applicant, please verify the legitimacy of this job advert on our company career page.
  

**Role Purpose**
The candidate will be responsible to develop, oversee and administer the underwriting function as well as market the product for the accident and health class of business in Guardrisk General Insurance (GGI) as well as ensuring adherence to professional standards of service and compliance with all legislative and licensing requirements.  

  

**Requirements****Qualfication:*** Matric
* Minimum 120 FAIS Credits (NQF Level 5\)
* Bachelor’s Degree or Higher \+ Recognised Insurance qualification
* RE5 and RE1

 **Experience:**

* 10\-15 years accident and health underwriting experience in an Insurance company or UMA
* Specific Underwriting and marketing experience in accident and health class of business
* Extensive broker relationships with large corporate and commercial broking houses critical – exposure to regional and independent brokers an advantage
* Exposure to and knowledge of broker platforms
* Ability to understand implications of reinsurance arrangements for underwriting decisions
  


  

**Duties \& Responsibilities****Main Functions and Outputs:*** Develop and manage underwriting and marketing function for Accident and Health division.
* Policy issuing, interpretation and liaison with GGI claims function.
* Assisting in development of new products and the revision of existing products.
* Reviewing and drafting new policy wordings as required in conjunction with Guardrisk underwriting department.
* Ensuring compliance with all legislative requirements including SASRIA, in conjunction with the Guardisk underwriting department.
* Involvement in any special projects identified by GGI senior management including but not limited to the input for development and enhancement of underwriting, administration and claims systems.
* Reconciling the premium and claims reports in conjunction with Guardrisk finance department.
* Escalate problems or complaints where necessary.
* Ensure competitive pricing structure across portfolio while maintaining acceptable loss ratios.
* Continually improve and maintain high service levels.

 **Financial:**

* Prepare and recommend People budget required for the financial year to enable the execution of all projects and initiatives
* Liaison with\- and reporting to Guardrisk reinsurance department where required.
* Identify solutions to enhance cost effectiveness and increase operational efficiency.

 **People Management:**

* Monitoring the performance of the underwriting function and relates activities on a continuing basis, taking appropriate steps to improve its effectiveness through performance contracting and reviews.
* Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
* Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
  

  

**Competencies****Business Acumen:** Understands how the business operates, what the key issues and risks are that drive business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group. **Collaboration:** Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.

 **Customer/ Stakeholder Commitment:** Anticipates, meets and exceeds customers’ and stakeholders’ expectations by creating long lasting relationships that support the customer value proposition.

 **Impact and Influence:** Persuades, convinces, influences and inspires others, both within the Group and externally to win support, loyalty and gain commitment to the purpose of the Group.

 **Drive for Results:** Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.

 **Self\-Awareness and Insight:** Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.

 **Diversity and Inclusiveness:** Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.

 **Leads Change and Innovation:** Challenge the status quo, does what is right for the business, and encourages continuous improvement and innovation.

Senior Marketing & Underwriter: Accident and Health

**Purpose of the Role**


As our Dis\-Chem Life Team Leader \- Combined Sales, you will be responsible for leading, coaching, and motivating a team of Call Centre Agents to deliver exceptional customer experiences, meet sales targets, and uphold compliance standards. You will create an environment where agents can thrive, balancing people leadership, operational excellence, and hands\-on support to ensure every agent can succeed and every customer receives trusted advice.


This is a role for a leader who is customer\-obsessed, and passionate about growing people and performance.

**Role Summary**


The Team Leader will oversee daily operations of a team of Call Centre Agents. You will manage sales performance, compliance, customer service, and team culture, ensuring alignment with Dis\-Chem Life’s values and objectives.

**Benefits**

* Career growth opportunities within Dis\-Chem Life.
* Exposure to South Africa’s largest retail pharmacy and insurance ecosystem.
* Inclusive, supportive culture with a focus on growth and development.

**Key Responsibilities**

**Team Leadership and Coaching**

* Lead, mentor, and inspire a team of Call Centre Agents.
* Conduct regular performance check\-ins, providing coaching and support to drive growth.
* Foster a culture of accountability, collaboration, and continuous improvement.

**Sales and Customer Outcomes**

* Drive achievement of individual and team sales targets.
* Monitor key performance metrics (conversion rates, productivity, customer satisfaction).
* Support agents in handling escalated customer queries and complex cases.

**Compliance and Quality Assurance**

* Ensure all advisors operate in line with FAIS, FICA, TCF, and other regulatory frameworks.
* Monitor adherence to Dis\-Chem Life’s policies, processes, and ethical standards.
* Conduct spot checks and audits to ensure compliance and accuracy.

**Operational Management**

* Provide weekly and monthly performance reports to Call Centre Manager.
* Collaborate with HR, Training, and Compliance teams to address gaps and upskill agents.

**People and Culture**

* Build team morale through recognition, motivation, and open communication.
* Identify training needs and coordinate with the Training team.
* Act as a role model for Dis\-Chem Life values in all interactions.

**Technical Skills**

* Strong knowledge of retail financial products (life and funeral etc.).
* Understanding of FAIS, FICA, TCF, and insurance compliance requirements.
* Strong reporting and MS Office / CRM system proficiency.

**Soft Skills**

* Inspirational leader and coach.
* Excellent communicator with strong interpersonal skills.
* Commercially astute with a focus on results.
* Problem\-solver who thrives under pressure.
* High levels of integrity, professionalism, and accountability.

**Experience**

* 3–5 years’ experience in financial advisory or insurance sales.
* Minimum 2 years in a team leader/supervisory role.
* Proven track record of meeting and exceeding sales targets.

 **Qualifications**

* Relevant financial/insurance qualification (NQF 5 or higher in Financial Services).
* RE5 (Regulatory Exam) certification required.
* FAIS\-compliant.
* Additional leadership/management training advantageous.

Customer Service Jobs in Sandton - Page 5

Vacancies (page 5 of 6)