Browse live it jobs in Nelspruit, Mpumalanga. Salaries, top employers and how to apply. Updated regularly.

Qualification Matric / Senior Certificate. Basic IT qualification or relevant facilities related certification, preferred. Requirements Some exposure to facilities management, IT support, or office administration (formal experience is not required, but preferred). Basic understanding of building maintenance, vendor coordination, and office operations. Familiarity with IT troubleshooting (ticketing systems, setting up workstations, resolving minor IT issues), preferred. Previous exposure to a mu…

Facilities & IT Support

Location: Bellville Industry: Information Technology Salary: Market related (competitive) Benefits: Pension, medical aid, cell phone & internet allowance Type: Permanent Start date: ASAP Experience • Minimum 3–5 years’ experience in a sales, account management, or business development role within the ICT, Infrastructure, Managed Services or Telecommunications industry • Proven experience in developing new business opportunities and managing customer relationships • Demonstrated experience achie…

Sales Account Manager (IT)

We are seeking a Software Developer with strong NetSuite experience to develop, customize, and maintain NetSuite solutions, integrations, and business process automations. Develop and customize NetSuite using SuiteScript, SuiteFlow, and related tools. Build and maintain integrations with third-party systems. Troubleshoot technical issues and implement solutions. Collaborate with stakeholders to improve and automate business processes. Support system enhancements, testing, and documentation. Pro…

Software Developer Remote

A well-established organisation within the industrial and manufacturing sector is seeking an experienced IT Technician to provide hands-on technical support, maintain IT infrastructure, and ensure the smooth operation of hardware, software, networks, and end-user systems. This role is ideal for a technically strong, solutions-driven individual with experience in IT support, troubleshooting, and system maintenance who enjoys working in a fast-paced operational environment. Key Responsibilities I…

IT Technician

Cape Town S/Subs Job Title: IT Technician with 4-6 years of experience to provide on-site technical support in a fast-paced environment. Ideal for a professional with strong IT systems support experience and diverse technical skills. Seniority Level: Mid Career (4 - 6 yrs exp) Type: Permanent Duties and Responsibilities: Provide on-site IT support to hotel staff and management Perform proactive system monitoring and troubleshoot hardware, software, and networking issues Coordinate with third-pa…

A diversified financial services company in South Africa that provides a wide range of financial solutions, including wealth management, investment planning, stockbroking, and institutional employee benefits, is seeking an IT Governance & Services Officer who will be responsible for the strategic oversight, commercial management, and regulatory compliance of Information Technology. Responsibilities: Framework Management: Maintain and enforce the IT governance framework and internal policies. Co…

IT Governance & Services Officer

Join a dynamic organization within the automotive and wholesale sectors, where your expertise in systems training will be pivotal in driving operational excellence. Our client, a reputable company committed to growth and innovation, is seeking a dedicated Systems Trainer to empower call centre agents and sales staff with the essential skills to navigate internal systems, CRM platforms, and telephony tools. Where You'll Make an Impact: Deliver comprehensive training sessions to enhance user prof…

Systems Trainer

Minimum requirements : A three-year tertiary qualification in IT software development or in the final year of studying towards such a qualification or Grade 12 with 3 years practical experience in IT software development. Skills: Sound communication and language skills in Afrikaans and English. Exceptional computer literacy. Strong numerical ability. Strong organisational skills. Must be able to work under pressure. Must be able to maintain confidentiality. Excellent people skills and the abili…

IT LEARNERSHIP

Kern doel van die pos: Die instandhouding en skryf van programme en stelsels vir die Groep. Minimum Vereistes: n Drie jaar tersiêre kwalifikasie in IT Sagteware Ontwikkeling of in die finale jaar van sodanige studies of Graad 12 met 3 jaar praktiese ondervinding in IT sagteware ontwikkeling. Vaardighede: Goeie kommunikasie- en taalvaardighede in Afrikaans en Engels. Uitstekende Rekenaarvaardighede. Syfervaardig. Goeie organisatoriese vermoëns. Moet onder druk kan funksioneer. Moet vertroulikhei…

IT LEERLING PROGRAMMEERDER

You Must Have Syspro Experience Key objectives: The key objective of the IT Systems Administrator is to ensure effective administration, maintenance, support, and continuous improvement of the companys IT infrastructure, business systems, and network environment. The role is responsible for maintaining optimal system performance, minimising downtime, supporting end users across all sites, and ensuring the reliability, security, and efficiency of all hardware, software, servers, and ERP systems,…

IT Systems Administrator (Syspro)

Qualification and Experience: Matric / Grade 12 Relevant IT qualification Minimum of 3 years experience in such a role General software and hardware troubleshooting, including diagnosing and resolving user, device, and system-related issues in a multi-user environment. IT and operational support within a busy organisation, including day-to-day service delivery and user assistance. Installation, configuration, maintenance, and support of desktops, laptops, mobile devices, and peripheral equipmen…

JUNIOR IT SUPPORT TECHNICIAN

Responsible for leading and managing the second line support team, including the maintenance of the company switching applications and terminal applications in a fast-paced environment. Supervises the daily operations of the second line team, ensuring timely and professional communication with customers regarding their issues. Manages incident response and escalation processes for transaction failures. Trains and coaches team members to handle all customer interactions - both inbound and outbou…

Supervisor: Support Analyst (POS Systems) - Remote, Remote

**Role Description**

* Manage and oversee the day\-to\-day operations of the service desk, including ticketing systems, phone support, and email communications.
* Provide leadership, guidance, and mentorship to service desk staff, fostering a culture of accountability, teamwork, and continuous improvement.
* Develop and implement service desk policies, procedures, and best practices to ensure efficient and consistent service delivery.
* Monitor service desk performance metrics, analyze trends, and identify areas for improvement to enhance operational efficiency and customer satisfaction.
* Collaborate with cross\-functional teams to resolve complex technical issues and escalations in a timely manner.
* Serve as the primary point of contact for major incidents, coordinating response efforts and communicating updates to stakeholders.
* Develop and maintain relationships with key stakeholders, including internal teams and external vendors, to ensure alignment of priorities and effective collaboration.
* Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and professional development for service desk staff.
* Stay informed about emerging technologies, industry trends, and best practices in service desk management to drive continuous improvement initiatives.
* Prepare and present reports, dashboards, and recommendations to senior management to communicate service desk performance and initiatives.

**Role Requirements**

* Bachelor’s degree in information technology, Computer Science, or a related field.
* 5 years of experience in service desk management or IT support roles, with 3\-5 years in a leadership capacity.
* Proven track record of effectively managing service desk operations, including incident management, problem resolution, and customer service.
* Strong leadership skills with the ability to motivate and inspire a team to achieve departmental goals.
* Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.
* Solid understanding of ITIL framework and service management best practices.
* Experience with service desk software and ticketing systems.
* Relevant certifications such as ITIL Foundation and upwards, SDI Service desk manager.

Application Question(s):

* Are you currently employed or unemployed?
* What is your notice period?
* What is your current salary?
* What is your expected salary?
* How many years of experience do you have in an SDM/ leadership role?

Education:

* Bachelors (Preferred)

Work Location: In person

Service Desk Manager

***Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.***  

  

We are seeking a proactive and customer\-focused **IT Support Engineer** to join our team. This role is ideal for someone with experience providing first\-line technical support in a fast\-paced IT environment and a passion for delivering excellent customer service. You will serve as the first point of contact for IT support requests, resolving day\-to\-day technical issues, managing support tickets, and ensuring users receive timely assistance. Working closely with the 2nd Line Support team, you will troubleshoot hardware, software, Microsoft 365, Windows, and Active Directory issues, escalating more complex cases when required. Experience supporting **UK\-based companies** or working with UK clients will be highly valued as you help maintain reliable IT operations and a seamless end\-user experience.  

  

**Position:** IT Support Engineer

**Salary:** R14,000 \- R24,500 (depending on experience and technical skills)

**Working Hours \& Conditions:** UK business hours; full\-time (remote)

**Holidays**: TBD

 **Responsibilities:**

* + Resolve escalated technical support tickets and provide advanced troubleshooting for hardware, software, and network\-related issues.
	+ Administer and support Microsoft 365 and Azure Active Directory (Entra ID), including user account and permissions management.
	+ Support and maintain Windows Server environments and assist with general system administration tasks.
	+ Investigate system performance issues and identify root causes to ensure optimal system reliability.
	+ Troubleshoot VPN connectivity, DNS, DHCP, TCP/IP, and other networking issues.
	+ Support backup and disaster recovery processes to maintain business continuity.
	+ Maintain accurate technical documentation, including procedures, configurations, and issue resolutions.
	+ Liaise with third\-party software vendors to resolve complex technical issues and ensure timely resolution.

  

**Requirements** **Qualifications:**

* + - 2 to 4\+ years of experience in IT Support, including previous experience in a 2nd Line Support role.
		- Strong experience administering Microsoft 365 and Windows Server environments.
		- Solid understanding of networking fundamentals, including DNS, DHCP, TCP/IP, and VPN troubleshooting.
		- Excellent analytical, troubleshooting, and problem\-solving skills.
		- Strong written and verbal communication skills.
		- Self\-motivated with the ability to work independently in a remote team environment.
		- Able to remain calm under pressure while managing multiple priorities and resolving complex technical issues.

**Desirable**

* + - Experience with database troubleshooting.
		- Cybersecurity awareness and best practices.
		- Experience supporting SaaS platforms or insurance software applications.

  

**Benefits**  

  

**Benefits*** Competitive salary based on experience and skill set
* 100% remote role — work from home anywhere in SA
* Paid local holidays aligned with the UK business calendar
* Opportunities for training and professional growth
* Work directly with a supportive UK team — no agency middleman
* Long\-term engagement with a stable and growing business

IT Support Engineer (South Africa) - Remote

We are seeking a versatile Software Support Engineer to join our growing team. This role is ideal for an individual who possesses a solid foundation in traditional software development alongside hands\-on experience with low\-code/no\-code platforms (such as SharePoint, Nintex, K2, etc.). The successful candidate will be responsible for the end\-to\-end maintenance, troubleshooting, and continuous optimization of both business\-critical corporate applications and automated workflow solutions.

**Responsibility:**

* **Application \& Workflow Support:** Provide high\-quality technical support and maintenance for existing traditional software systems and low\-code automated workflows.
* **Remote \& On\-Site Assistance:** Deliver efficient remote and on\-site support to minimize operational downtime and maintain the high availability of production systems.
* **Troubleshooting \& Problem Solving:** Investigate, diagnose, and resolve software bugs, system bottlenecks, data synchronization errors, and workflow failures.
* **Analysis \& Process Optimization:** Analyze existing procedures, source code, and automated processes to implement continuous improvements and optimize efficiency.
* **Deployment \& Code Migration:** Safely manage and coordinate code migrations, software updates, and workflow deployments across development, testing, and production environments.
* **Stakeholder Interaction:** Act as a reliable technical liaison, interacting closely with corporate clients, external service delivery leads, and internal engineering teams to clarify specifications and resolve escalations.

**Basic Qualification:**

* **Education:** Degree or Diploma in Information Technology, Software Development, or a closely related field.
* **Technical Experience:** Proven experience in traditional programming languages, application support, and standard software development lifecycles (SDLC).
* **Low\-Code Competency:** Hands\-on experience developing, configuring, managing, and supporting low\-code/no\-code business applications or workflow tools (e.g., SharePoint workflows, Nintex, K2, or Power Platform).
* **Soft Skills:** Excellent communication, interpersonal, and team collaboration skills, with a focus on professional client relations.
* **Logistics \& Availability:** Own reliable transport/vehicle is highly advantageous due to the requirement for shift rotations and occasional on\-site support visits.

Competitive basic salary

Pension Fund benefit

13th cheque based on individual as well as company performance.

S4 Integration is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the Company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups).

Work Location: In person

Software Support Engineer

Minimum requirements: Must have a minimum of 2 years IT Sales experience Basic understanding of IT hardware and software Experience preparing quotations and dealing with customers Understanding of Managed IT Services | Cloud | Microsoft 365 | Cybersecurity basics | Servers | Networking Valid Driver's License and own Transport required Contactable references and payslips required Salary Structure: Basic Salary negotiable based on experience (Only suitable candidates will be shortlisted and conta…

Junior IT Sales Consultant

Description IT PROGRAMMER - Stanger (On-Site) QUALIFICATIONS AND EXPERIENCE Grade 12 (Essential) IT certification or degree (Essential) Project management certification (Advantageous) Programming qualification (Essential) 5 Years IT experience in a manufacturing environment Managing full SDLC cycle 5 Years programming experience Primary technologies Essential: C#, Microsoft SQL Server Future direction: Python, Scripting, Data Analytics KEY RESPONSIBILITIES Effective analytical skills to involve…

IT Programmer

We are seeking a customer\-focused and proactive User Support Technician with 1–3 years of experience in IT Service Desk and End User Support environments. The ideal candidate will have strong experience in incident and event management, call logging, and ensuring Service Level Agreements are consistently met while delivering exceptional customer service. Skilled in handling customer interactions professionally through excellent communication, telephone etiquette, and email correspondence, the candidate demonstrates the ability to multitask, take ownership of issues, and ensure incidents are resolved or escalated within the required timeframes. **What you'll do:**

* To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
* Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
* Ensure that calls are assigned to the next resolver groups within the specified timeframes
* Working well with another colleague/team player/ willing to assist
* Ensure that all correspondence is adhered to, executed, or noted in the correct manner
* Following instructions including customer Working Instructions (WI) or management instructions
* Go\-getter
* KPA 3: Asset and Documentation Support
* Assist with IT asset tracking and inventory updates.
* Maintain basic documentation and user records.

**Your Expertise:**

* Telephony soft skills qualifications and/or Call center/Service Desk experience
* English \- Can converse and has the necessary email skills to be able to deal with relevant stakeholders
* Excellent Customer Interaction and communication
* Service Desk Experience
* Call Centre Experience
* Event Management Experience
* Incident Management Experience
* Multi\-tasking skills
* Telecommunication experience
* Excellent customer interaction.
* Positive attitude required with excellent telephone etiquette
* Team player with good work ethic and attendance record
* Self\-driven \- Get the job done
* Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
* Excellent customer satisfaction, interaction and engagement
* Service Desk Experience
* Call Centre Experience

**Qualifications:**

* Qualification Essential Competency
	+ Matric / Grade 12 (Essential)
	+ IT\-related certificate or diploma (e.g. IT Support, Information Technology, Systems Support)
	+ Industry certifications (advantageous):
	+ CompTIA A\+
	+ Microsoft Certified: Modern Desktop Administrator Associate
	+ 1–3 years’ experience in an IT Service Desk or End User Support environment
	+ Basic understanding of ITSM tools (e.g. ServiceNow, Remedy, Freshservice)
* Qualifications preferred/ knowledge
	+ ITIL certification

**Other information applicable to the opportunity:**

* Contract position
* Location: Elsenburg, Muldervlei
* Work environment: Customer site Muldervlei
* Physical demands: Sitting, Walking, Bending \& equipment handling
* Travel: Must have a vehicle and a valid driver’s license to travel to work and back or a reliable transport system to be on time for work.

**Why work for us?**


If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.


You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head\-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.


At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.


iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

ICT User Support Technician

### **Job Advert Summary**


Automation Control Solutions is a market leader in Southern Africa in the field of Process Control Instrumentation providing world\-renowned products, specialised training, after sales service and technical support. Automation Control Solutions represents Emerson Automation Solutions, in Southern and Eastern Africa.



To maintain and service Control Systems and support with field instrumentation according to ACS and client requirements and specifications. Gain competency in the configuration of DeltaV DCS software. Gain knowledge about the DeltaV DCS hardware and DCS Cabinet Design principles. Complete Emerson Training in desired timespan. Provide system support, maintenance and diagnostics.

### **Minimum Requirements**

**ACADEMIC QUALIFICATIONS:**



A **minimum** requirement in one or more of the following fields as a Jnr. Technician:


* Process Control Engineering
* Electronic Engineering
* Computer Systems Engineering
* Electrical Computer Systems
* Electrical and Electronics and Communication
* Electrical Process Instrumentation


A **minimum** requirement is one or more of the qualifications below:


* Diploma Engineering
* National Diploma Engineering


**EXPERIENCE:**



(Minimal experience requirements, Any Experience in the fields below a bonus)


* Good understanding working with Microsoft Windows 10 Experience and MS Server 2016/19 advantage. E.g., Formatting and installing operating systems. Computer hardware and BIOS setup.
* Building or setup of PC’s
* Basic Software configuration skills of any Product: e.g.: V\-Basic, Python, MATLAB, C\+\+
* DCS and or PLC and SCADA exposure
* DeltaV DCS experience would be an advantage
* Electrical Wiring Experience
* Instrumentation knowledge
* Office: Word, Excel
* Report writing skills


**KNOWLEDGE, SKILLS \& ABILITIES:**


* Gain Basic knowledge relating to engineering within a Process Control environment
* Gain knowledge in control systems:
	+ Basic Configuration,
	+ Testing
	+ Installation
	+ Commissioning
	+ Support
	+ Maintenance
	+ Fault Finding
	+ Diagnostics
* Gain basic knowledge of how graphical interfaces are configured
* Gain basic Knowledge in Function Block Diagram, Sequential Function chart and Structures Text
* Gain basic Knowledge in hardware and software fault\-finding
* Competent in Windows 10 and Server 2016/9 installation
* Ensure compliance with ACS and Customer safety practices at all times
* Competent in working with MS Word, MS Excel and Outlook


**BEHAVIOURAL COMPETENCIES:**


* Having a Passion for learning about DeltaV DCS hardware and software
* Having a Passion for learning about control systems and solutions
* Be proactive in the learning processes to fast\-track knowledge gain
* Maintain focus and self\-control
* Maintaining effective internal team relationships
* Produce and maintain quality and technical results
* Sharing functional expertise with team members
* Work smartly and effectively
* Be innovative and creative
* Ensure proper communication to team members and Managers


**GENERAL REQUIREMENTS**


* Drivers Licence (Code EB) or better

### **Duties and Responsibilities**

**KEY PERFORMANCE AREAS (DUTIES \& RESPONSIBILITIES):**


* Complete Emerson DeltaV Field Service Supervisory training within 1 year
* Study the Emerson DCS Hardware and Software capabilities and best practices
* Learn DeltaV fault\-finding maintenance and diagnostics principles.
* Have good understanding of DCS Software layers and components and have good understanding of how a system would control a plant.
* Provide fault finding support on Software objects under supervision in the first year
* Assist in completing maintenance and diagnostics reports for customers
* Manage Call outs and Breakdowns within 1 year.
* Complete Contracted SLA Hours that are assigned monthly under supervision in the first year
* Identify opportunities, for the business, to provide enhanced service or sales offerings to the customer.

Trainee Systems Technician (Installed Base Services)

**Job Summary**


Play a key role supporting industry\-leading mining technology at one of South Africa's largest mining operations.

**Key Selling Points**

* Work with cutting\-edge mining technology at Sishen Mine
* Combine IT expertise with hands\-on field engineering
* Global career growth with Weir Software Solutions

**About Us**


We are the world's leading mining software business bringing together the expertise of Micromine, Motion Metrics and Fast2Mine.


Our solutions help mining companies explore, design, plan and operate more effectively through industry\-leading software, AI, machine vision and automation technologies. From geology and mine planning to fleet performance and operational optimisation, we help customers improve productivity, efficiency and sustainability across the mining value chain.


Backed by The Weir Group's global reach and resources, we combine deep mining expertise with a strong innovation roadmap, delivering trusted technology solutions used by mining operations around the world.

**The Opportunity**


Join **Motion Metrics** as a **Systems Specialist** based onsite at **Sishen Mine, Kathu, South Africa**. You'll become the trusted technical expert ensuring our intelligent mining technologies perform at their best, helping customers maximise uptime, improve operational efficiency and gain greater value from world\-class automation and machine vision solutions.

**The Impact you'll have**

* Become the trusted technical partner for one of our key mining customers.
* Deliver technology solutions that improve equipment reliability and operational performance.
* Work with advanced AI, machine vision and industrial automation systems.
* Build strong relationships with site teams through expert technical support.
* Influence continuous improvement by identifying opportunities to optimise system performance.
* Grow your expertise within a global technology business shaping the future of mining.

**What you need to succeed**

* IT qualification or recognised Artisan trade (Millwright, Electrician or Diesel Mechanic).
* 3\-5 years' experience supporting industrial systems within mining or heavy industry.
* Strong troubleshooting skills across Windows, Linux, networking and database environments.
* Customer\-focused with excellent problem\-solving and communication skills.
* Ability to work independently while building trusted stakeholder relationships.
* Valid driver's licence and commitment to working safely in a mining environment.

**What you can expect from us**

* Competitive remuneration
* Health and wellbeing support, including EAP
* Career development within a growing global organisation
* Collaborative team culture

**Apply Now**


Ready to use your technical expertise to keep some of the mining industry's most advanced technologies performing at their best? Join Motion Metrics and make a measurable impact on the safety, productivity and performance of world\-class mining operations.


To learn more, visit our website at www.,global.weir/brands/motion\-metrics or LinkedIn Page.

**WEIR Motion Metrics** is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.


\#motionmetrics \#LI\-SF1

Systems Specialist

**AIT Global – Intermediate Test Analyst (Automation Experience)**

**Opportunity Details**

* Job Title: Intermediate Test Analyst (with Automation Experience)
* Type: Hybrid (approximately 3 days per week on\-site)
* Location: Randburg / Sandton area, Gauteng
* Duration: 12 months (contract)
* Start Date: ASAP – urgent requirement
* Experience Level: Intermediate

**Company Overview**  
AIT Global is recruiting on behalf of our client for an established payments project. This is an urgent requirement with an immediate start for Test Analysts who combine solid manual testing discipline with hands\-on automation experience in a payments environment.

**Position Summary**  
The Intermediate Test Analyst will support the execution of UAT, regression testing, defect validation, and release readiness activities across POS and mobile (iOS/Android) payment applications. The role requires payments and POS industry experience, ISTQB certification, and practical automation and scripting capability to contribute to the project's automated regression coverage.

**Key Responsibilities**

* Support execution of UAT, regression testing, defect validation, and release readiness activities.
* Test POS and mobile payment applications across iOS and Android platforms.
* Design, execute, and maintain manual and automated test cases in line with project specifications.
* Contribute to automated regression capability to improve release quality and reduce manual effort.
* Perform backend and database validation using SQL.
* Log, track, and validate defects through to closure, working closely with developers and business stakeholders.
* Support release readiness, deployment validation, and post\-release verification activities.
* Participate in Agile/Scrum and structured (STLC/SDLC) delivery processes and ceremonies.

**Skills \& Experience Required**

* Payments industry experience (mandatory).
* POS (point\-of\-sale) testing experience (mandatory).
* iOS and Android application testing.
* Programming/scripting exposure: C\+\+, Java, SQL, XML, HTML.
* Experience with UAT, regression testing, defect validation, and release readiness.
* ISTQB certification (mandatory).
* Test management and defect tracking tools (e.g. Jira, HP QC/ALM, Confluence).
* Understanding of Agile/Scrum and Waterfall methodologies, STLC and SDLC.

**Advantageous**

* UI automation exposure (Selenium WebDriver, Playwright, Appium).
* API testing (REST/SOAP, Postman, SoapUI) and JSON/XML payload validation.
* Automation frameworks (Page Object Model, Data\-Driven, BDD/Cucumber, TestNG).
* CI/CD exposure (Jenkins, Maven, Git).

**Working Conditions / Environment**

* Hybrid work model: approximately 3 days per week on\-site in the Randburg/Sandton area (to be confirmed closer to start date).
* Contract duration of 8 – 12 months.
* Fast\-paced payments project environment at an established client.
* Competitive market\-related hourly rate.

**How to Apply**  
Please submit your CV to **carriers@aitglobal.io** together with the position you are applying for, your current location, notice period, and rate expectation.

Work Location: Hybrid remote in Johannesburg, Gauteng

Software Test Analyst

**Remote SaaS Product Support Specialist (Strong Tech/Helpdesk Background)**

You will be the first point of contact for customers, handling incoming requests***via phone, chat and email*** by diagnosing issues, answering product questions, and resolving problems quickly and professionally.

This is a hands\-on, customer\-facing role for someone who is technically curious, calm under pressure, and enjoys helping users. You’ll triage tickets, troubleshoot product behavior, and escalate complex issues to engineering or product teams. As an early support hire, you’ll also help shape support processes by identifying recurring issues and contributing to help documentation.

***What We're Looking For (REQUIRED)***

* *Experience: 3–5 years in a customer support, technical support, or customer success role at a B2B SaaS company with a relevant educational background*
* *Excellent written and verbal English — clear, professional, and empathetic. This role involves both written support and live conversations, including troubleshooting with customers over screen\-share.*
* *Strong technical aptitude — comfortable learning software products deeply and explaining them simply to non\-technical users.*
* *Strong organizational skills and attention to detail — you manage a live queue and multiple concurrent conversations without dropping threads.*

***Setup:***

* *Shift: Monday–Friday, Assiged to either US, EMEA or APAC Shift*
* *High speed and stable internet (50MBPS minimum speed preferably wired connection), and a backup router*
* *Must have your own laptop or PC, computer headset, web cam*
* *Full Remote*
* *Company: HJN*

***Preferred***

* *Hands\-on experience with the Intercom comparable support/helpdesk platform.*
* *Experience supporting a sales technology, telephony, dialer, or data product.*
* *Familiarity with CRMs (e.g. Salesforce, HubSpot) and how they integrate with other tools.*
* *Experience writing or maintaining help\-center / knowledge\-base content.*
* *Exposure to basic troubleshooting concepts — reading logs, reproducing issues, understanding integrations and APIs at a high level.*

**What You'll Own**

* **Front\-Line Customer Support**

You will be the first responder for inbound customer support across phone, live chat and email. You will acknowledge, triage, and resolve tickets within expected response and resolution times, manage your own queue, and ensure no conversation goes unanswered during your shift. You will communicate clearly and empathetically, set accurate expectations, and follow each issue through to resolution whether that means solving it directly, gathering more information, or routing it to the right team.

* **Technical Troubleshooting**

You will diagnose and resolve a wide range of product issues across the platform from account and configuration questions to dialing, data, and integration behavior. This means understanding how the product works end to end, reproducing reported issues, distinguishing user error from genuine bugs, and providing clear, accurate guidance. When an issue requires deeper investigation, you will capture the right details — steps to reproduce, screenshots, account context — so it can be resolved efficiently.

* **Escalation \& Cross\-Functional Coordination**

You will own the handoff to engineering, product, and other internal teams when an issue falls outside front\-line resolution. You will write clear, well\-documented escalations, track them through to resolution, and keep customers informed along the way.

* **Knowledge \& Continuous Improvement**

You will help build and maintain the support knowledge base, drafting help\-center articles, canned responses, and troubleshooting guides from the issues you resolve. You will flag recurring problems and product friction to the VP of Support and the product team, helping reduce ticket volume over time and improve the overall customer experience.

Pay: R15 200,00 per month

Application Question(s):

* Reminder: Please ensure you attach your most recent and detailed resume. WhatsApp Number.

Education:

* High School (matric) (Required)

Experience:

* SaaS Technical Support: 3 years (Required)
* Phone, Chat, Email \& Ticket Support: 3 years (Required)
* US, EMEA or APAC Shift: 3 years (Required)
* CRM: Salesforce and Hubspot: 3 years (Required)
* API Integration Support: 3 years (Required)

Language:

* English (Required)

Work Location: Remote

100% Remote SaaS Product Support Specialist (Tech Specialist)

**Who We Are**

**Dial a Nerd** — yes, that's really our name, and we've worn it proudly for over 27 years. We're an IT company that partners with SMEs to keep their tech running, their teams productive, and their headaches to a minimum. We're not corporate. We're nerdy, we're real, and we genuinely like what we do and who we do it with.

**The Gig**


We need someone who can sell — but more importantly, someone who can connect. You'll be working with business owners and decision\-makers across South Africa, figuring out what they need, showing them how we can help, and building relationships that last. Think less "pushy closer" and more "trusted advisor who happens to crush their targets."

**What Your Days Look Like**


Getting in front of new prospects and making them feel like they've finally found their IT people


Growing existing accounts by actually caring about what clients need next


Running consultative conversations that lead to tailored proposals and smart solutions


Hitting and beating your sales targets — because that's the game and you love playing it

**What Makes You a Fit**


You have solid B2B IT experience and you're good at it


You're the kind of person people like talking to — genuine, sharp, and easy to trust


Rejection doesn't rattle you — it fuels you


You're organised enough to manage a pipeline without anyone chasing you


You're curious about technology and how it helps businesses work better


You enjoy the nerdy / pop culture, we are all about that!

**What's In It For You**


A solid basic salary with **uncapped commission** — **your effort writes your pay cheque**


A team that actually has your back (no lone\-wolf culture here)


Room to grow in a business that's been around for nearly three decades and is still evolving and working with one of the most recognizable brands in the IT space.


A culture where you can be yourself, have a laugh, and still do serious work  

  

Sound Like You? APPLY NOW

Sales Professional – IT Services Cape Town

We are seeking a customer\-focused and proactive Service Desk Agent with strong communication, telephony, and incident management skills. The ideal candidate possesses excellent customer service abilities, professional telephone etiquette, and a positive attitude, with a proven commitment to delivering exceptional customer satisfaction. Experienced in call logging, event monitoring, incident management, and system availability checks, they take ownership of issues from initiation through to resolution while ensuring adherence to service level agreements (SLAs).

**What you'll do:**

* Excellent customer interaction.
* Positive attitude required with excellent telephone etiquette
* Team player with good work ethic and attendance record
* Self\-driven \- Get the job done
* Strong event management abilities with customer focused
* Requires performing daily application availability checks and event monitoring tasks
* Strong sense of responsibility in taking ownership of problems and seeing them through till completion.
* Excellent customer satisfaction, interaction and engagement
* Provide proactive system monitoring
* To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged
* Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk
* Ensure that calls are assigned to the next resolver groups within the specified timeframes
* Working well with another colleague/team player/ willing to assist
* Ensure that all correspondence is adhered to, executed, or noted in the correct manner
* Following instructions including customer Working Instructions (WI) or management instructions
* Go\-getter

**Your Expertise:**

* Telephony soft skills qualifications
* Multi\-tasking skills

**Qualifications:**

* Qualification Essential
	+ National Senior Certificate/ Senior Certificate/ Grade 12
	+ A\+ and N\+
	+ English \- Can converse and has the necessary email skills to be able to deal with relevant stakeholders
	+ Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)
* Qualifications preferred
	+ ITIL v3 certification
	+ Service Desk experience
	+ Call centre experience
	+ Telecommunication experience
	+ Event Management Experience
	+ Incident Management Experience
**Other information applicable to the opportunity:**

* Permanent position
* Location: Cape Town

**Why work for us?**


If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.


You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head\-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.


At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.


iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.

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