Browse live it jobs in Somerset West, Western Cape. Salaries, top employers and how to apply. Updated regularly.

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Python Developer - Remote

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Application Developer - Remote

Intermediate Backend Developer - Remote Are you a talented intermediate backend developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them…

Intermediate Backend Developer - Remote

Senior Ruby Developer - Remote Are you a talented Ruby developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them come to you? You'll also…

Senior Ruby Developer - Remote

Node.js Developer - Remote Are you a talented Node.js developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them come to you? You'll also …

Node.js Developer - Remote

Senior Java Developer - Remote Are you a talented senior java developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them come to you? You'…

Senior Java Developer - Remote

Go Software Engineer - Remote Are you a talented Go software engineer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them come to you? You'll…

Go Software Engineer - Remote

Senior Angular Developer – 10 Yrs - Remote Are you a talented senior Angular developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them co…

Senior Angular Developer – 10 Yrs - Remote

Introduction We are assisting our client in their recruiting of an IT technician who can think outside the box and is a strong logical thinker, who will be expected to assist in development, configuration deployment and support of customer software solutions and technical assistance. Duties & Responsibilities Provide first and second line technical support to users (remote and onsite) Troubleshoot hardware/software, printer and network issues Install, configure and maintain desktops, laptops an…

IT Technician

Senior Mobile Developer – 10 Yrs - Remote Are you a talented senior Mobile developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them come…

Senior Mobile Developer – 10 Yrs - Remote

Senior Backend Developer – 10 Yrs - Remote Are you a talented senior backend developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them co…

Senior Backend Developer – 10 Yrs - Remote

Senior Python Developer – 10 Yrs - Remote Are you a talented senior python developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them come…

Senior Python Developer – 10 Yrs - Remote

Senior Software Engineer – 10 Yrs - Remote Are you a talented senior software engineer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them co…

Senior Software Engineer – 10 Yrs - Remote

Senior Java Developer – 10 Yrs - Remote Are you a talented senior java developer looking for your next remote developer job in South Africa? OfferZen, the developer jobs marketplace, reverses the job search process. We connect developers with a vast network of top tech companies that are eager to apply to interview you! This could be the last job posting you ever have to click on! Why waste time applying to 100 different companies when you could build one OfferZen profile and have them come to …

Senior Java Developer – 10 Yrs - Remote

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Senior Cloud Developer – 10 Yrs - Remote

**IT Infrastructure Administrator: Clinglobal South Africa**



Clinglobal is a leading Animal Health Contract Research Organisation (CRO) with global operations. Our work supports vital veterinary research conducted under strict GLP and GxP standards. We are looking for a practical, proactive IT Infrastructure Administrator to join our team in Bloemfontein, South Africa. This role is ideal for someone who enjoys keeping systems reliable, secure, and compliant so that our scientists and teams can focus on what really matters — improving animal health.

  

This is a hands\-on role in which you will be the steady presence ensuring our servers, networks, cloud resources, and backup systems perform at their best every day. You will sit between frontline support and specialist teams, handling day\-to\-day infrastructure with confidence while escalating complex or design\-level decisions appropriately. If you enjoy solving real technical problems, value clear documentation, and want your work to directly support regulated, high\-quality research, we would love to meet you.

 **Job Specific Duties and Responsibilities**



The responsibilities listed below highlight the main focus areas of the role. The full job description, including all duties, expectations, and detailed requirements, will be shared and discussed during the interview process.


* Monitor, maintain, and optimise our on\-premises and cloud servers, storage, and network infrastructure so that everything stays available, fast, and aligned with business needs.
* Manage network components (firewalls, switches, routers, and VPNs) and cloud resources (Azure, AWS, or approved platforms) with a strong focus on security and compliance.
* Run proactive patch management, updates, and troubleshooting to prevent issues before they impact the business.
* Own backup, disaster recovery, and restore processes — including regular testing — to protect critical data and meet business continuity and regulatory requirements.
* Apply cybersecurity controls, assist with vulnerability assessments, and respond to incidents in line with our established procedures and timelines.
* Maintain accurate, audit\-ready documentation, configuration records, and change logs that support GxP, FDA 21 CFR Part 11, EU Annex 11, and successful internal and external audits.
* Act as the key escalation point above Tier 1 Support for complex infrastructure issues and manage secure user access, account provisioning, and onboarding/offboarding processes.
* Identify opportunities to improve reliability, security, or efficiency and contribute to infrastructure projects, migrations, and upgrades while following proper change control and validation processes.
* Continue learning by participating in training, competency development, and continuous improvement activities that strengthen our regulated IT environment.

  


**Qualification and Experience requirements**


* A relevant IT qualification (Diploma, Advanced Certificate, or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field).
* At least 4–5 years’ hands\-on experience in systems administration, network administration, infrastructure support, or IT operations.
* Solid practical experience with Windows and/or Linux server administration, networking (firewalls, switches, VPNs, and routing), backup/DR solutions, and cloud platforms (Azure, AWS, or equivalent).
* Industry certifications such as CompTIA Network\+, Microsoft Certified: Azure Administrator (AZ\-104\), Cisco CCNA, or CompTIA Security\+ are highly desirable.
* Experience (or a genuine interest) in regulated/GxP\-compliant IT environments is a strong advantage. You must be comfortable working within validated systems, SOPs, change control, and data integrity requirements.
* A valid driver’s license and willingness to travel occasionally to other group sites for infrastructure support or projects.
* Strong problem\-solving skills, a proactive mindset, and the ability to communicate technical information clearly to both technical and non\-technical colleagues.
* A collaborative team player who takes ownership, documents work accurately and enjoys working with others to continuously improve how we support our research.

  


**Why this role matters here**



You won’t just be “keeping the lights on”. Your work directly enables secure, compliant, and efficient digital operations that underpin high\-quality animal health research. You’ll join a team that values practical problem\-solving, clear communication, and continuous improvement in a genuinely meaningful industry.

 **What we offer you**



We believe in looking after our people properly — both in their careers and in their personal lives. When you join Clinglobal, you can look forward to:


* A competitive salary package that recognises your skills and contribution.
* Employer contributions to your Provident Fund, helping you build long\-term financial security.
* Peace of mind with Death, Disability, and Funeral benefits fully paid by the employer.
* A 13th cheque paid every December.
* Study assistance from the employer, including study leave, so you can continue growing your career.
* 20 days of annual leave, plus additional leave in line with relevant legislation — because we know rest and balance matter.

  


**Location:** On\-site role based in the Bloemfontein area, South Africa, with occasional travel to support other group sites.



If this sounds like the kind of challenge you are ready for and you enjoy working in (or learning about) regulated environments where reliability and compliance really count, we would love to hear from you.

 **Important Note:** When applying, please note that Internet Explorer is not supported in BambooHR.

 **Closing Date:** 21 July 2026

 **Data Protection and Privacy:** The Company complies with local and international data protection and privacy legislation. This includes transparency in the processing of personal information processed about job applicants during the recruitment process. By applying for this position, applicants agree to the processing of their personal data in accordance with our recruitment procedure and Privacy Notice available from our website.

 **Relevant Checks:** The Company may perform background, criminal and/or other relevant checks on all applicants applying for positions, as is relevant to the position

IT Infrastructure Administrator

**Job Purpose:**  

The role of the Part\-Time Lecturer is the delivery of training and education of students, student consultations, and the establishment of a knowledge base of the discipline through academic research \& development, while providing overall support to the Academic department.
  
  

**Duties and Responsibilities:**  

Deliver lectures and engage students based on module\-specific requirements in line with module pacers.
  
Manage resources including academic materials and liaising with the Information Centre.
  
Update learning management system and provide feedback to students.
  
Engage and prepare students for assessments, identify at risk students, and develop assessments in accordance with Central Academic Team briefings.
  
Monitor student engagement as well as assessment submission with relevant escalation.
  
Attend and participate in academic meetings across all faculties.
  
Reflect on, review, and analyse student module result.
  
Support the monitoring of at\-risk student in modules assigned to lecture
  
  

**Minimum Requirements:**  

Masters degree in Information Systems/ Computer Science/ IT Management/ Computing/ Computer and Information Sciences/ Network Engineering. A PHD in the related field is an added advantage.
  
**Alternatively:** An NQF 9 qualification which includes exposure to networking, systems administration and programming
  
Lecturing experience in Information Technology Management (Networking) /Network Engineer/ Systems Engineer/ Enterprise Network Manager and/or Administrator/ Network Technologist / Network Solutions Design, Manager and/ or Developer
  
Work experience as a systems engineer/ network manager/infrastructure manager – Added advantage
  
Experience in guidance, facilitation and remediation.
  
  

**Key Competencies:**  

Knowledge and understanding of the Teaching and Learning theory and interventions
  
The ability to provide student support services.
  
The ability to work with and learn more about digitalised academic platforms.
  
Deadline orientated and can work well under pressure.

PART-TIME LECTURER - ICT

Post Number
5201
Faculty/Department
University of the Western Cape \-\> ICS Department \-\> IT Operations \& Services
Type of Position
Permanent \- Full Time
Length of Contract Period
Location
Main Campus \- Bellville, WC ZA (Primary)  

Closing Date
31/7/2026
  

**Role Clarification \& Key Performance Areas**  

UWC’s Information and Communication Services (ICS) Department seeks to appoint a **Systems Administrator: Linux** to support and maintain the University’s enterprise Linux infrastructure within the Data Centre environment.


The successful candidate will be responsible for the administration, maintenance, security and optimisation of Linux\-based systems supporting institutional applications, research workloads, web services and infrastructure platforms. The role requires strong technical expertise in Linux operating systems, open\-source platforms, enterprise virtualisation environments and infrastructure automation.


The Systems Administrator: Linux will work closely with the Data Centre Infrastructure and Operations team, Network Engineering team, Cybersecurity team, Application Support teams, Library Systems team and Learning Management Systems team to ensure the stability, security and high availability of the institutional infrastructure environment.


The key role and responsibilities of the position include but are not limited to:


* Install, configure and maintain Linux operating systems within a production environment
* Support Linux\-based infrastructure services including web services, databases and authentication systems
* Manage Linux systems deployed on enterprise virtualisation platforms
* Perform system patching, upgrades and lifecycle management
* Monitor system performance, availability and security
* Implement system automation, scripting and configuration management
* Maintain technical documentation and system configurations
* Support backup, disaster recovery and business continuity initiatives
**Minimum Requirements**  

* A NQF Level 7 qualification (or higher) in Information Technology, Computer Science or a related field with at least three (3\) years’ experience in Linux systems administration in a production or data centre environment, together with relevant industry recognised professional certification.


or


* A National Senior Certificate together with at least five (5\) years’ demonstrated experience in Linux systems administration within a production or data centre environment, supported by relevant industry recognised professional certification.


**Relevant certifications may include**


* Red Hat Certified System Administrator (RHCSA)
* Red Hat Certified Engineer (RHCE)
* Linux Professional Institute Certification (LPIC)
* CompTIA Linux\+


**Competencies Required:**


* Demonstrated experience with Linux virtualisation platforms (such as KVM, VMware or similar), infrastructure automation tools (such as Ansible, Puppet or Chef) and enterprise Linux security practices.
* Strong troubleshooting and problem\-solving skills with the ability to diagnose and resolve complex Linux system issues in a production environment.
* Ability to manage and prioritise Linux infrastructure projects and tasks, working effectively within cross\-functional teams.
* Excellent verbal and written communication skills with the ability to convey technical information to non\-technical stakeholders.
* Strong analytical skills with the ability to make data\-driven decisions to improve system performance, availability and security.
* Ability to adapt to evolving IT infrastructure environments, growing organisational needs and changing user demands.
* Proficiency in scripting and automation using Bash, Python or similar languages to support system administration tasks.
* Experience with system monitoring and alerting tools such as Nagios, Zabbix, Prometheus or equivalent platforms.
* Knowledge of backup solutions, disaster recovery procedures and business continuity practices.
* Understanding of Linux security hardening, patch management and vulnerability remediation practices.
* Familiarity with version control systems such as Git for managing configuration files and automation scripts.
In your application, you are encouraged to highlight your strengths and include anything else you deem exceptional and outstanding to be considered by the selection panel. In addition, please attach a cover letter motivating your suitability, a detailed curriculum vitae including contact details of three referees, and your highest qualification to your online profile.
To be considered for this vacancy, you must click on the Apply for this Job or apply directly via UWC Careers at https://uwc.hua.hrsmart.com/hr/ats/JobSearch/viewAll. For any queries, please contact the Human Resources Department at \+27 21 959 4063/3642/9362/9708/3160/3756 or email: e\-recruitment@uwc.ac.za.
DISCLAIMER: By applying for the position, you consent to the University sharing your application, including curriculum vitae, with University stakeholders to process the application. In line with the University’s commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with our Employment Equity Targets. The official retirement age at UWC is 65 years. The University reserves the right to not make an appointment, make an appointment at a different level, seek additional candidates and may conduct competency assessments.

Systems Administrator: Linux

**Enterprise** **Account** **Manager** – **Software** **Licensing \& ICT Solutions**

Location: Remote with occasional travel to client sites as required across South Africa

Employment Type: Full\-Time

Job Summary

We are looking for an experienced Account Manager with a minimum of 9 years’ proven experience managing enterprise customer accounts within the ICT industry. The successful candidate will be responsible for managing strategic client relationships, overseeing software licensing portfolios, coordinating implementations, and ensuring customers receive exceptional service throughout the lifecycle of their software and technology investments.

This role requires a client\-focused professional who can engage confidently with enterprise and government stakeholders, understand licensing requirements, coordinate internal teams, and ensure successful onboarding, adoption, and ongoing account management.

Key Responsibilities

* Manage and grow strategic enterprise customer accounts within the ICT/software licensing sector.
* Serve as the primary point of contact for assigned clients.
* Build and maintain long\-term relationships with key decision\-makers and stakeholders.
* Manage the complete software licensing lifecycle, including renewals, compliance, upgrades, and subscription management.
* Coordinate software implementation, onboarding, deployment, and user adoption activities.
* Work closely with technical and support teams to ensure successful solution delivery.
* Conduct regular client meetings, account reviews, and business planning sessions.
* Identify opportunities to expand existing accounts through additional software solutions and services.
* Prepare quotations, proposals, licensing recommendations, and renewal plans.
* Resolve customer issues promptly while maintaining a high level of customer satisfaction.
* Maintain accurate account records, forecasts, and pipeline information.
* Stay current with industry trends, software licensing models, and ICT solutions.

Minimum Requirements

* Minimum of 9 years’ proven experience as an Account Manager within the ICT, software, or technology industry.
* Demonstrated experience managing enterprise or large corporate/government customer accounts.
* Proven experience managing software licensing, subscriptions, SaaS solutions, or enterprise software products.
* Strong understanding of software licensing models and customer lifecycle management.
* Excellent client relationship management and stakeholder engagement skills.
* Experience coordinating software implementations, onboarding, training, and post\-sales support.
* Strong presentation, negotiation, and communication skills.
* Ability to work independently while managing multiple customer accounts.
* Valid driver’s licence and willingness to travel to client sites where required.

Preferred Qualifications

* Diploma or Degree in Information Technology, Business, Sales, Marketing, or a related field is advantageous but not essential.
* Relevant vendor certifications or software licensing experience will be advantageous.

Essential Competencies

* Enterprise Account Management
* Customer Relationship Management (CRM)
* Software Licensing
* SaaS \& Cloud Solutions
* Stakeholder Management
* Contract \& Renewal Management
* Negotiation \& Presentation Skills
* Problem Solving
* Project Coordination
* Customer Success
* Time Management

Reference Requirement

Applicants must provide contactable professional references from previous employers or clients who can verify their experience in enterprise account management and software licensing.

Ideal Candidate

The ideal candidate has successfully managed large enterprise or government customer accounts involving software licensing and ICT solutions. They are comfortable engaging with senior stakeholders, coordinating software deployments, ensuring successful customer onboarding, and maintaining long\-term strategic relationships while delivering outstanding customer service.

Only candidates meeting the minimum experience requirements will be considered.

Pay: R40 000,00 \- R60 000,00 per month

Experience:

* Managing software licenses and products: 5 years (Preferred)

Work Location: Remote

Enterprise Account Manager – Software Licensing & ICT Solutions

The IT Technical Support role is responsible for the effective monitoring, maintenance, and support of computer systems, networks, and related IT infrastructure across Maziv OpCos. The role plays a critical part in ensuring the availability, performance, and security of IT systems, enabling uninterrupted business operations and a positive end\-user experience.



This role provides first\- and second\-line technical support to users, responding to incidents, service requests, and system issues in a timely and professional manner. The IT Technical Support staff work closely with internal stakeholders and external service providers to diagnose and resolve hardware, software, network, and connectivity issues, ensuring systems operate efficiently and in line with agreed service levels


  

* Relevant tertiary qualification \- IT\-related Diploma is compulsory, but a degree in computer science or related field would be highly advantageous.
* An intermediate to advanced knowledge of MS products.
* Professional Certifications:


CompTIA A\+ and N\+ Certification \- compulsory



Certified Desktop Support Technician – advantageous



ITIL Certification would be advantageous (Foundation level)


* 1\-3 years’ working experience in an IT Network Support, preferably in an ICT environment.
* Experience working in fast\-paced digital environment.
* Willing to work after hours and weekends.

IT Support Technician

Ten minste 3 jaar ondervinding

Installasie / Herstel

Netwerk

CCTV installasie

PBX / Voip

Internet Wireless en Fibre

Tweetalig \- Afrikaans and English

Work Location: In person

IT Tegnikus

iqx the Technology Division of iqbusiness is seeking an experienced and analytical Senior Systems Analyst to join our technology team within a leading banking environment. The successful candidate will play a key role in bridging business and technology by analyzing complex business requirements and translating them into detailed functional and system specifications that enable the delivery of secure, scalable, and compliant technology solutions.


The Senior Systems Analyst will collaborate closely with business stakeholders, solution architects, developers, testers, and project teams to ensure solutions align with enterprise architecture, governance standards, regulatory requirements, and the bank's strategic objectives. This role requires strong analytical skills, excellent stakeholder management, and extensive experience delivering technology solutions within large\-scale financial services environments.

**Required Experience**

* Minimum 7 years' experience as a Systems Analyst, Senior Systems Analyst, or Business Systems Analyst.
* At least 5 years' experience within banking or financial services.
* Proven experience delivering technology solutions within large, complex enterprise environments.
* Strong understanding of the Software Development Life Cycle (SDLC) and Agile delivery methodologies.
* Experience working across multiple business domains and enterprise applications.
* Exposure to integration platforms, APIs, enterprise data models, and system interfaces.  

Technical Competencies

**Requirements elicitation and analysis**

* Functional and technical specification documentation'
* Process modelling (BPMN/UML)
* Use cases, user stories, and acceptance criteria
* Systems integration and API analysis
* Data mapping and data analysis
* Enterprise application architecture
* Agile delivery methodologies
* SDLC and change management
* Testing support (SIT/UAT)
* Risk, governance, and compliance within banking.


Please Note:  

As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.


iqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals

Senior System Analyst

**Role Summary**  

  

iqbusiness is seeking senior\-level Systems Analysts for **contract** opportunities within the financial services sector, with a strong focus on payments\-related projects. This highly technical role is ideal for analysts who can translate complex business requirements into detailed functional and technical specifications. You will work across banking and payments transformation initiatives, including cross\-border payments, real\-time payments, card\-based transactions, SWIFT, RTGS, and ISO20022, supporting both “Run the Bank” and “Change the Bank” projects.  

  

**Key Responsibilities**

  

* Analyse, design, and document solutions for complex systems enhancements and integrations across multiple platforms and teams
* Lead functional and system design sessions to produce detailed specifications
* Work closely with developers, architects, QA, and business stakeholders to ensure alignment on requirements and solutions
* Design and update integration messages (web services, APIs, XML schemas, flat files) and assist with database analysis using SQL
* Model system designs using UML 2\.5 (use case, activity, sequence, component, and interface diagrams)
* Translate business needs into actionable system\-level requirements and co\-create specifications when needed
* Mentor and guide other analysts, fostering a high\-performance, knowledge\-sharing culture
* Participate in Agile delivery (Scrum, SAFe, or similar) and support production releases

**Requirements**

  

* 6\+ years’ experience as a Systems Analyst, ideally within financial services
* Hands\-on experience in Payments or Forex domain projects, including cross\-border, real\-time, and card\-based transactions
* Strong understanding of payment infrastructures and rails, including SWIFT, ISO20022 messaging standards (PAIN, PACS, CAMT), legacy SWIFT MT series, SAMOS, and RTGS
* Familiarity with SARB/Finsurv systems, regulatory reporting, Balance of Payments, exchange controls, and Payments Modernisation initiatives
* Experience with integration design, API specifications, SQL, and UML system modelling
* Confident in end\-to\-end project analysis, from requirements gathering to production handover
* Strong stakeholder management across business, technology, QA, and architecture teams
* Familiarity with tools and frameworks such as **JIRA, Confluence, ARIS, and UML modelling tools**

 **Education**

  

* Matric (required)
* Relevant tertiary qualification (Degree or Diploma) and/or CBAP certification

**Please Note:**  

As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.  

  

iqbusiness is committed to sustainable growth and transformation; we embrace diversity and employ previously disadvantaged individuals.

Systems Analyst - Contract I Payments

### **Job Information**


Date Opened


01/07/2026
Job Type


Full time
Industry


Technical Support \& Customer Services
Work Experience


5 years
Education Level


Grade 12 or equivalent
City


George
Province


Western Cape
Country


South Africa
Postal Code


6529
### **Job Description**


Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5\-star rating, with an average rating of 4\.7 out of 5 on Google – the best\-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top\-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

 **Our Products and Services:**  

* Fibre\-to\-the\-Home (FTTH)
* Fibre\-to\-the\-Business (FTTB)
* Enterprise connectivity
* Mobile connectivity and data management
* Cloud infrastructure and more!

  

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day. **Our values:**  

* We Build Trust and Ownership
* We Honour \& Respect People
* We Cultivate Passion \& Creativity
* We Innovate Feverishly
* We Go the Extra Mile
* We Believe in Humility
* We Communicate Openly \& Honestly
* We Make it Fun
* We Teach, Grow \& Learn
* We Do More, With Less

 **Where the successful candidate will fit in?**  

Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL.

 **Job Duties:**

  

* Responding to queries via phone, email or live chat
* Taking ownership of customer issues and following standard service desk procedures
* Troubleshooting and diagnosing issues with the following services: FTTH, WiFi, Broadband, LTE, Domains, Hosting Services, and ADSL.
* Providing efficient and effective support to achieve a high rate of first\-time resolution.
* Following up with customers to ensure full resolution of the problem.
* Ensure internal and external ticket communication is carried out in a professional and timely manner
* Escalation of relevant incidents beyond 1st line support.
* And any other reasonable task.

### **Requirements**

* Completed grade 12
* An IT/Telecommunication qualification
* 5 years' experience providing Technical Support in a Service Desk Environment
* 5 years' experience troubleshooting FTTH, FTTB, LTE, Broadband, WiFi, Domains, Hosting and ADSL.
* At least 2\-years experience within an ISP/Telecoms environment.
* Experience using remote desktop support applications
* Strong understanding of ISP/Telecoms networks

### **Benefits**

* Company contribution to Medical Aid
* Medical Insurance
* Retirement Annuity contribution
* Discounted Internet Connectivity
* Free Barista prepared coffee, breakfasts and snacks.
* Employee Wellness Programme (ICAS). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
* Exposure to latest industry technologies and standards
* Lastly, a work environment that rivals the very best!

  

If you have not heard from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

IT Jobs in Somerset West - Page 4

Vacancies (page 4 of 8)