Browse live receptionist jobs in Cape Town, Western Cape. Salaries, top employers and how to apply. Updated regularly.

Front Office Supervisor Reporting to: Front Office Manager Type: Permanent Sectors: Hospitality Functions: ROOMS AND OPS We are seeking a Front Office Supervisor to join our team in Western Cape. As a Front Office Supervisor, you will be responsible for overseeing the daily operation of the front desk and ensuring excellent customer service is provided to guests. Duties and Responsibilities: Manage and supervise front desk staff Handle guest check-ins and check-outs Resolve guest complaints and…

Front office supervisor

**Recruiter:**
 HR Genie
   

  

**Job Ref:**
 PH002
   

  

**Date posted:**
 Tuesday, June 9, 2026
   

  

**Location:**
 Bantry Bay, South Africa
   

  

**Salary:**
 Market related
   

  

**SUMMARY:**
 Managing hotel check\-ins and check\-outs efficiently using OPERA PMS.
   

  

**POSITION INFO:**
 Because every great hotel stay begins with a warm welcome and a confident smile. At The President Hotel, the hotel front desk is more than just check\-ins and check\-outs, it's where first impressions are made, guest relationships begin, and memorable hotel stays are created. As we continue our journey toward luxury, we're looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk. If you know your way around OPERA PMS, enjoy working with people, and thrive in a busy hotel environment, this role is for you. Minimum Requirements
   

  

* Matric Certificate (Grade 12\)
* Hospitality qualification or diploma (advantageous)
* Minimum 2 years' experience within a hotel front office or hotel reception environment
* Previous experience as a Hotel Receptionist or Front Office Receptionist preferred
* Strong hands\-on OPERA PMS experience essential
* Strong computer literacy, including OPERA PMS and Microsoft Office
* Experience within a busy 4\-star or 5\-star hotel environment preferred
* Excellent communication and guest service skills
* Ability to work shifts, weekends, and public holidays
* Professional grooming and presentation
* CV must be fully updated prior to submission What You'll Be Doing
* Welcoming hotel guests with warmth, professionalism, and confidence
* Managing hotel check\-ins and check\-outs efficiently using OPERA PMS
* Assisting guests with requests, queries, and general hotel information
* Handling guest complaints and concerns professionally and efficiently
* Ensuring all guest profiles, bookings, and billing details are accurate
* Managing cashiering procedures and daily hotel reception administration
* Communicating effectively with Housekeeping and other hotel departments
* Monitoring arrivals, departures, room allocations, and guest requests
* Maintaining hotel Front Office standards and SOPs at all times
* Delivering exceptional hotel guest service and creating memorable experiences
* Keeping the hotel reception area neat, organised, and professional
* Supporting the Front Office team wherever needed to ensure smooth hotel operations Why Join The President Hotel
* Be part of a hotel team that genuinely cares about guest experience
* Work in a high\-volume, professional hotel environment
* Play a key role in our journey toward luxury
* Engage with a diverse international hotel guest base
* Competitive salary, company contribution to medical and pension and great team culture

Hotel Receptionist

Front Office \& Reception (Hospitality)
   

  

**Recruiter:**
 Humanrise ZA (Pty) Ltd
   

  

**Job Ref:**
 CPT000009/CJN
   

  

**Date posted:**
 Monday, June 8, 2026
   

  

**Location:**
 Cape Town, South Africa
   

  

**Salary:**
 R 10 500 Monthly
   

  

**SUMMARY:**
 We are seeking experienced, bubbly, people centric, professional individuals, who will be responsible to focus on creating exceptional guest experiences whilst maintaining and adhering to company policies and procedures. You will be working in a fast paced, high\-energy environment where efficiency and attention
   

  

 to detail is of utmost importance.
   

  

**POSITION INFO:**
 Location: Cape Town Salary: R 10 500 basic salary plus benefits Industry: Hospitality \& Tourism Employment Type: Full\-Time Key Requirements: \- Recognized Hospitality Qualification preferred \- At least 1 \- 2 years' experience working in a 4\\/ 5 star hotel environment within a receptionist role \- Well\-groomed and professional disposition \- Confident and calm demeanor \- Excellent telephone and email etiquette \- Ability to manage conflict and challenging situations with respect and confidence \- Positive and friendly attitude \- Strong organizational and planning skills \- Sound financial acumen \- Ability to multitask and work within a fast paced pressurized and team orientated environment \- Excellent communication and interpersonal skills. \- Strong attention to detail and efficiency pertaining to area of responsibility \- Flexibility to work on weekends, public holidays, evenings and as per operational requirements \- Be well versed in the English language essential \- Proficiency in Microsoft Office and Opera essential Key Responsibilities: \- Ensure that all front desk policies and procedures are adhered to. \- Attend to all guest needs, including but not limited to registration, check in\`s, check outs \- Kindly and promptly address guest inquiries, requests, and matters of concern \- Provide information about hotel services, amenities, and local attractions \- Coordinate with other hotel departments to fulfil guest needs and requests \- Manage reservations, cancellations, and room assignments and all front desk related tasks \- Ensure all relevant policies and procedures are adhered to \- Complete all relevant end of day activities and reporting \- Maintain and adhere to relevant health and safety protocols as required \- Process relevant payment processes \- Answer and respond to incoming calls with the appropriate telephone etiquette \- Process payments, handle cash, and maintain accurate records \- Maintain a tidy and organized front desk area \- Use Opera PMS for check\-ins, check\-outs, and guest information \- Answer emails, assisting guests with enquiries and invoicing Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not receive feedback from us within two (2\) weeks of submitting your application, please consider your application unsuccessful. We thank you for your interest in the position and wish you success in your future career endeavors.

Front Office & Reception ( Hospitality )

**Job Description**
**Front Office Receptionist**
 Pepperclub Hotel, Cape Town
   

  

 Reports to Front Office Supervisor / Assistant Front Office Manager
   

  

 Pepperclub Hotel is recruiting a polished, service\-driven Front Office Receptionist to join our Front Office team. This role is central to the guest experience and requires someone who is calm under pressure, detail\-focused, and genuinely passionate about 5\-star service delivery.
   

  

**About The Role**
 You will be the first and last point of contact for our guests. Your role is to deliver seamless arrivals and departures, manage front desk administration with precision, and ensure every guest interaction reflects our RAISE values of Responsibility, Accountability, Integrity, Service, and Excellence.
   

  

 Key Responsibilities
   

  

****Guest Experience \& Service Excellence****
* Deliver warm, professional, personalised service at all times
* Manage guest check\-ins, check\-outs, and in\-house requests efficiently
* Anticipate guest needs and resolve concerns promptly
* Upsell room upgrades, hotel services, and internal promotions
* Maintain consistent 5\-star service standards


**Front Office Administration \& Accuracy**
* Process arrivals, departures, billing, and payments with 100% accuracy
* Maintain accurate guest profiles, registration cards, and documentation
* Complete daily checklists, handovers, and reports on time
* Handle cash and financial transactions responsibly


**Operational Coordination**
* Liaise closely with Housekeeping, Concierge, and Management
* Communicate arrivals, room readiness, and special guest requests clearly
* Maintain guest communication logs and shift updates
* Participate actively in shift briefings and team meetings


**Front Desk Presentation \& Standards**
* Maintain a neat, organised, and welcoming front desk environment
* Ensure all guest\-facing materials and equipment are in good condition
* Uphold professional grooming, uniform, and conduct standards
* Ensure the welcome station is prepared and maintained at all times


**Living the RAISE Values**
* Take ownership of responsibilities and shift deliverables
* Act with integrity and discretion in all guest and financial matters
* Work collaboratively with the team, even under pressure


**Requirements**
* Grade 12 / Matric (Hospitality qualification advantageous)
* Minimum 1 year Front Office or Guest Relations experience in a 4–5\-star hotel
* Proficiency in PMS systems and front office procedures
* Strong communication and guest service skills
* Cash handling and billing experience
* High attention to detail and administrative accuracy
* Computer literacy including MS Office and Excel
* Ability to multitask in a fast\-paced environment
* Flexibility to work shifts, weekends, and public holidays


 Personal Attributes
   

  

* Warm, engaging, and professional presence
* Calm, reliable, and detail\-oriented
* Strong sense of accountability and discretion
* Genuine passion for hospitality and service excellence


 If you take pride in creating exceptional guest experiences and thrive in a structured, high\-standard environment, we would like to hear from you.
   

  

**Company Description**
 Pepperclub Hotel is a 5\-star luxury hotel located in the heart of Cape Town’s CBD, offering refined accommodation, personalised service, and premium guest experiences. Known for its sophisticated design and attention to detail, the hotel caters to both leisure and business travellers seeking comfort, consistency, and excellence. Our culture is rooted in professionalism, accountability, and service excellence, with a strong focus on delivering seamless operations and memorable guest journeys.
   

  

**Company Description**
 Pepperclub Hotel is a 5\-star luxury hotel located in the heart of Cape Town’s CBD, offering refined accommodation, personalised service, and premium guest experiences. Known for its sophisticated design and attention to detail, the hotel caters to both leisure and business travellers seeking comfort, consistency, and excellence. Our culture is rooted in professionalism, accountability, and service excellence, with a strong focus on delivering seamless operations and memorable guest journeys.

Front Office Receptionist

What You Bring Recognised Hospitality qualification preferred At least 1 to 2 years experience in a receptionist role within a 4 or 5-star hotel Proficiency in Microsoft Office and Opera (essential) Excellent telephone and email etiquette Confident, calm and professional demeanour Sound financial acumen Strong organisational and planning skills Positive and friendly attitude with excellent communication skills Ability to multitask in a fast-paced, pressurised environment Flexible availability i…

Front office reception

Wholesale distributor in Stikland requires a Bilingual (English and Afrikaans) Receptionist to deal with clients from the Agricultural industry. Stable work record essential Grade 12 with a certificate in admin or related field Computer literacy in MS Office Professional and well groomed Experience in : Answering switchboard and screening of calls Dealing with parcels, deliveries and visitors in the reception area Typing of letters, general correspondence, memo's on MS Word Capture sales prices…

Receptionist - Stikland

RecruiterHospitality HireJob RefCPT000254/AWDate postedThursday, June 4, 2026LocationCape Town, South AfricaSUMMARYFront Office ReceptionistLocation: Cape TownEmployment Type: Full-Time, PermanentAbout The RoleA luxury hotel is looking for a warm, polished and energetic Front Office Receptionist to be the face of their brand. You will create memorable first impressions, handle guest needs efficiently and keep the front desk running with calm, professional precision in a high-energy environment.…

Job Description Beauty Salon Receptionist Parkmore, Johannesburg R24 000 basic per month An established, upmarket salon based in Parkmore is looking to appoint an experienced and highly professional Salon Receptionist to manage its front desk and ensure that clients receive a consistently warm and efficient service experience. This is a busy, client-facing position suited to someone who is calm under pressure, confident, well spoken and highly organised. The successful candidate must be comfort…

Beauty Salon Receptionist

Front Office Receptionist Location: Cape Town Employment Type: Full-Time, Permanent About the Role A luxury hotel is looking for a warm, polished and energetic Front Office Receptionist to be the face of their brand. You will create memorable first impressions, handle guest needs efficiently and keep the front desk running with calm, professional precision in a high-energy environment. A genuine love for people and a natural ability to problem-solve under pressure are what set the ideal candida…

Front Office Reception

Duties Managing service bookings and scheduling workshop appointments. Opening and processing job cards accurately and efficiently. Welcoming customers and handling all service-related enquiries professionally. Liaising between customers, service advisors, and workshop technicians to ensure smooth workflow. Updating customers on vehicle repair progress and completion timelines. Processing invoices, warranty claims, and service documentation. Maintaining accurate records using the Evolve CRM sys…

Automotive Workshop Service Receptionist & Secretary - Western Cape â Tableview

Automotive Workshop Service Receptionist & Secretary - Western Cape â Bellville

Our client in the construction and manufacturing industry is looking for a professional and well-presented Temp Receptionist to join their team in Cape Town. THIS POSITION WILL BE ON AN “AS-NEEDED” BASIS – THE SUCCESSFUL CANDIDATE WILL ONLY BE REQUIRED TO REPORT TO THE OFFICE WHEN REQUIRED. • Answering and directing calls • Welcoming clients and visitors • Managing the reception area • Assisting with administrative duties • Handling emails and general office support • Grade 12 / Matric • Previo…

Receptionist Cape Town

Temp Receptionist Market Related

About the position: This position requires someone who embraces job variety, is hands on, pro-active, energetic and organised. The position of employment will be in the groups property administration company. The successful candidate will be located at reception with reception duties constituting 40% of work scope and administrative duties 60%. Good Interpersonal Skills; Attentive; Well organised and detail orientated; Good mathematical skills; Good attention to detail and accuracy; Cooperative…

Receptionist / Administrator

Because every great hotel stay begins with a warm welcome and a confident smile. At The President Hotel, the hotel front desk is more than just check-ins and check-outs, it’s where first impressions are made, guest relationships begin, and memorable hotel stays are created. As we continue our journey toward luxury, we’re looking for a Hotel Receptionist who can deliver exceptional guest service while keeping the hotel Front Office running smoothly and professionally at a very busy front desk. I…

RecruiterSpa SenseJob RefJHB002251/AKDate postedThursday, May 21, 2026LocationHyde Park, South AfricaSalary9000 MonthlySUMMARY1x Experienced Front Desk Coordinator, Back-up Somatologist URGENTLY needed for a Retreat Spa in Hyde ParkPOSITION INFOFront Desk Coordinator Back-up Somatologist needed in Hyde Park.They serve as the first point of contact in a healthcare facility, performing a wide range of administrative and clerical tasks to ensure the smooth operation of the practice. Therapist to s…

Front Desk Coordinator, Back - up Somatologist

Minimum Requirements Matric or equivalent qualification Hotel school qualification Minimum 2 years experience as a Hotel Receptionist within a busy hotel environment Previous experience within a 4 or 5-star hotel preferred Strong guest service and communication skills Professional appearance and well-spoken manner Ability to work shifts, weekends and public holidays Strong administrative and multitasking abilities Computer literate with hotel system experience OPERA PMS experience will secure S…

Hospitality Hire is seeking an experienced Hotel Receptionist for a busy and well-established hotel. This role is ideal for a confident and professional hospitality individual who enjoys guest interaction, thrives in a fast-paced environment, and understands the importance of delivering efficient and polished service at every stage of the guest journey. We are looking for someone with strong hotel reception experience, excellent communication skills, and the ability to confidently manage front …

**Job Reference Number:** SI\-1006
  

**Department:** Rooms : Front Office
  

**Business Unit:**
  

**Industry:** Hotel/Catering/Hospitality/Leisure
  

**Job Type:** Permanent
  

**Positions Available:** 1
  

**Salary:** Market Related
InterContinental Table Bay Cape Town is looking for a passionate and energetic Assistant Front Office Manager to help lead our Front Office team and create memorable guest experiences.
##### **Job Description**


**Job Purpose**


The Assistant Front Office Manager for Hotel is accountable for supervising front desk activities (check\-in, check\-out, night audit), ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with InterContinental standards and legislative requirements.


**Key Performance Areas**


* Shift Supervision
* Put in place staff scheduling and duty allocations to ensure maximum coverage
* Handle shift briefings / handovers / shift reports
* Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
* Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
* Report and resolve any issues experienced
* Manage the control of stock and operating equipment as per SOP for the department
* Cash\-ups at the end of the shift
* Complete shift reports
* Facilitate the preparation of welcome letters/cards; VIP amenities and any special requests for guests visiting the property (e.g. special flowers/cake)
* Meet and greet and ensure VIP customers; return customers; guests in high\-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences Front Office Operations
* Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
* Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
* Oversee and supervises guest arrivals and departures with the front office team
* Participate in checking\-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
* Maintain master key control for the shift
* Review daily front office work and activity reports generated by night audit
* Supervises the management of debtors, group and individual guest invoicing and cash operations.
* Conduct cash\-up procedures, verifying all bank deposits at the end of the shift
* Monitor all receptionists to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
* Develop and track a comprehensive filing system with back\-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
* Co\-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.
* People Supervision
* Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
* Identification of employee training needs
* Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
* Supervise employee relations within the department
* Staff communication and motivation
* Performance contracting, reviews and development
* Assist in providing resources and removing obstacles to performance
* On boarding of new staff members
* Financial Control
* Authorise spend in line with budget
* Report on any variances for the department
* Delivered Customer Experience
* Ensures that guests are treated with courtesy and respect at all times
* Interact with guests and provide professional service standards and solutions
* Handle any escalated complaints, disputes and suggestions as required
* Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
* Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
* Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
* Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
* Provide post\-mortem feedback with regards promotions to ensure these are always relevant and effective
* Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
* Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience

##### **Job Requirements**


**Education**


* Grade 12
* 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

**Experience**


* Minimum of 3 years’ experience as an receptionist in a front office environment
* Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage
* Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
* Physically able to stand for extended periods of time

**Skills and Knowledge**


* Collecting Information
* Team Co\-operation
* People Supervision
* Appraising \& developing
* Problem\-Solving
* Analytical skills
* Attention to detail
* Reviewing / evaluating information and data
* Emotional resilience
* Dealing with Customers (including dealing with conflict)
* Self\-driven and presentable
* Valuing Diversity \& Inclusiveness
* Corporate \& industry knowledge
* Product knowledge \& standards – rooms, facilities, promotions, etc.
* Proficient English written and verbal communication skills
* Accommodation pricing structures
* Proficiency in MS Office Suite, Opera
* Business Acumen
* Basic Financial Acumen
* Night audit procedures
* Knowledge and application of legislation relating to Safety, Health and the environment

***kindly note that should you not hear from us within 14 days, please consider your application unsuccessful***


**Equity**


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

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